make my trip wheelchair booking

I need assistance when I am travelling, can you help me?

We’ll be happy to arrange assistance for you at the airport. Once you have completed your booking, send us your booking ID and the following information:

Do you need wheelchair assistance from check-in to the gate?

Do you need carrying assistance into your seat on the plane?

If you have your own wheelchair, what is its size (height, width, length and weight)? If the wheelchair is battery-powered, what type of battery does it use? 

Send the details to us via the contact form on our website. Click “Contact” in the main header, then “Disability assistance” under “My booking.” Click on “Write to customer service” then select Wheelchair Assistance from the drop-down menu.  

If you are flying with a low-cost airline (EasyJet, Ryanair, Spirit, Wizz Air, Allegiant, Southwest, Eurowings, Frontier, etc.), contact them with your query directly. 

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Wheelchair Information

Let us assist you with your mobility needs throughout your travels. You may choose to travel with your own personal wheelchair or assistive device or you can utilize the wheelchair services we offer.

Please note that stairways are sometimes used for boarding and deplaning instead of loading bridges. If you are unable to ascend or descend steps, let us know and we will provide an alternative boarding method.

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• Delta-Provided Wheelchair Service , Go to footer note
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Delta-Provided Wheelchair Services

Prior to your trip, you can request any Delta-provided wheelchair service within My Trips

AIRPORT WHEELCHAIRS/WHEELCHAIR ASSISTANCE

From the moment you arrive, you can utilize an airport wheelchair. We offer wheelchair assistants who will guide you through the terminal, security and to your gate. Once at the gate, our wheelchair assistants will bring you near one of our gate agents for assistance in boarding. You can request this wheelchair service in My Trips after you have booked your flight, or by calling us  at 404-209-3434   (dial 711 for relay services). When you arrive at the airport, notify a Delta representative that you require wheelchair service to your departure gate.

AISLE CHAIRS

Specially designed aisle wheelchairs are used to assist you in getting to and from your seat when boarding and deplaning our aircraft by our wheelchair attendants. Please know that aisle wheelchairs are not self-operable. If you need this service, please request it online in My Trips after you have booked your flight, or by calling us at 404-209-3434 so we can have the aisle chair available at your departure gate.

ONBOARD WHEELCHAIRS

Most of our aircraft have an onboard wheelchair specially designed to fit within the aisle of the aircraft and for use to and from the lavatory. These onboard wheelchairs can only be used with flight attendant assistance and may not fit within some onboard lavatories. Flight attendants are trained in the operation of this wheelchair and will assist you with its use but are not, however, required to lift or carry you. Aircraft with fewer than 60 seats are not equipped with an onboard wheelchair. To check on aisle chair availability, please call us at 404-209-3434.

Delta Connection Carrier aircraft may not be equipped with this service. Please contact us to ensure you receive the service you need.

Bringing your personal wheelchair or assistive device.

We understand that your mobility device is an extension of you, and we are committed to providing the best possible care for it when you travel with us. To suit your needs, we transport all types of personal assistive devices, including manual and battery-powered wheelchairs, carts, scooters and any accompanying prosthetic devices.

For seamless travel with a personal wheelchair or assistive device, we recommend the following:

• Let us know if you are bringing your own wheelchair or assistive device using the Fly Delta app on the ‘My Trips’ page or by calling 404 -209-3434 (dial 711 for relay services) prior to arriving at the airport.
• Use our calculator to ensure your wheelchair or assistive device can safely fit on board your flight.
• Print and complete the Mobility Device Handling Form before your trip.
• Attach the Mobility Device Handling Form to your wheelchair or assistive device when traveling.
• Remember to detach and carry on any removable parts when checking your wheelchair or assistive device at the gate or ticket counter.

Will My Wheelchair or Assistive Device Fit?

Input measurements for your wheelchair or assistive device and search to find which airplane baggage cargo holds can accommodate your device.

This calculator does not guarantee a device is approved for travel. The calculator is intended to merely identify aircraft that can likely accommodate a device based on size alone. How do I measure my wheelchair or assistive device?

Your wheelchair or assistive device will fit in the cargo hold on the following airplane types:

If you’ve already purchased your flight, find the type of airplane you’re booked on in My Trips. If the airplane for your trip is not listed above, please contact us at 404-209-3434 (dial 711 for relay services) to discuss available options. 

If you haven't booked your flight yet, the type of plane for each flight option can be found through the ‘Details’ link in the search results for your trip.

Call us for more options.

The measurements of your wheelchair or assistive device appear larger than the airplane door while upright and fully assembled. Please note that the search results only apply to Delta aircraft. To discuss more options for traveling with your wheelchair or assistive device, contact a Delta representative at 404-209-3434 (dial 711 for relay services).

An unexpected error occurred. Please try again later.

How do I measure my wheelchair or assistive device?

Height: Measure the distance from the top of the headrest or backrest to the ground.

Width: Measure the distance from the left wheel to right wheel on opposite sides of the chair or device.

Please enter collapsed height and width if your chair or device is collapsible.

To assist us in preparing for your departure, please contact us at least 48 hours in advance if possible, to share with us details of your wheelchair or scooter. Please call 404-209-3434 to help us create a seamless experience for you.

If you have a battery-powered wheelchair, a 48 hour advance notice  is required if you will be traveling on an aircraft that has 60 seats or less. 

Some wheelchairs may not fit into the cargo compartment or may be loaded on their side. If your wheelchair does not fit in the cargo compartment, we will work with you to find the best solution to safely transport your personal wheelchair. Be sure to check-in at the gate ahead of your departure if you need to check any battery-powered wheelchairs or scooters. At the gate, you will be able to direct a Delta  representative on how to disassemble and reassemble your wheelchair or you may provide printed instructions. Please be prepared to carry on board any removable items such as joystick, seat cushion, headrest, armrests and footrests with you. 

WHEN YOU CHECK YOUR WHEELCHAIR OR SCOOTER:

• Due to the size of the aircraft cargo compartment doors on aircraft operated by Delta and our Delta Connection Carriers, some wheelchairs may not fit into the cargo compartment or may be required to be loaded on the side
• Customers traveling with wheelchairs are encouraged to review the aircraft dimensions to determine whether their wheelchair will fit upright into the cargo compartment and to provide their wheelchair dimensions (height x width x depth) and weight to Delta Reservations , in advance, for inclusion in their travel record
• To determine whether a wheelchair is within these specifications, removable items such as joystick, seat cushion, headrest, armrests and footrests may be removed prior to measuring and would need to be stored in the cabin  
• If your battery-powered wheelchair or scooter can fit upright through the aircraft cargo compartment door or can be stowed upright in the cargo compartment, we will not need to disassemble it and will leave the batteries attached
• If you have battery-powered equipment that may require disassembly, please check it at the gate so we may arrange for proper handling
• Removable items such as joystick, seat cushion, headrest, armrests and footrests are highly recommended to be carried onboard
• To assist in the disassembly of your wheelchair safely, our employees may need your instructions. Please attach /disassembly/reassembly instructions, along with your wheelchair's specific battery type, to the wheelchair or fill out the Mobility Device Handling Form . and present this form to the gate agent prior to boarding  
• If your travel includes airlines other than Delta or our Delta Connection Carriers, please contact that airline directly to verify cargo dimensions and transportation options

If your wheelchair or assistive device (walker/rollator) meets the size and weight restrictions for the approved storage space on the aircraft, you may have your collapsible personal wheelchair stowed on your flight. Wheelchairs stowed on board take priority over other carry-on items.  

To stow your wheelchair, it needs to meet the dimensions 13”x 36”x 42”, though that can vary by aircraft. Please check with the gate agent prior to boarding. If you check your personal wheelchair at the gate, it will be returned to you at the gate for use at your destination or in a connecting airport.

You can help us by identifying your wheelchair batteries as either lithium ion, spillable or non-spillable so that we can follow the correct U.S. federal Dangerous Goods handling procedures .

Lithium Ion Batteries

There are currently no restrictions on self-contained lithium ion batteries in a mobility device.

Wet-cell “Spillable” Batteries

Wet-cell batteries are considered spillable and require special preparations to be transported by air. This includes disconnecting the battery and protecting the terminals against electrical shorting. If we cannot fit your wheelchair equipment upright through the aircraft cargo compartment door, we must remove the battery and transport it in Delta's battery box to meet all U.S. federal Dangerous Goods handling requirements. We cannot transport damaged or leaking batteries by air. Please contact us at 404-209-3434 to make arrangements for transportation of a spillable battery.

Dry-cell and Gel-cell "Non-spillable" Batteries

Dry-cell and gel-cell batteries are considered “non-spillable" and have fewer requirements for handling. Powered wheelchair batteries may remain attached when the wheelchair fits upright through the aircraft cargo compartment door. Due to the size of the aircraft cargo compartment doors on aircraft operated by Delta and our Delta Connection Carriers, some wheelchairs may be loaded on their side. Please check with the manufacturer that the battery is safe when being loaded or traveling on its side. 

Delta representatives will need to know that your device can be stowed in the aircraft without accidental activation. If this information cannot be provided, we will be required to disconnect the battery post connectors and wrap each post connector with tape to prevent electrical shorts during travel. Please attach disassembly/reassembly instructions along with your wheelchair's specific battery type to the wheelchair or fill out the Wheelchair Handling form and present that to the gate agent .

Accessibility on the Airplane

When you’re traveling with Delta, we want to ensure your comfort for the whole trip. Explore the different ways we provide accessible features or assistance during your flight.

Boarding the Plane

Depending on the aircraft, we provide movable aisle armrest seats so you can more easily transfer into your seat when an aisle chair is used to board the aircraft. The number and locations of movable aisle armrest seats may vary by aircraft type. If you should find that your seat doesn't have a movable aisle armrest, a gate agent or flight attendant will be happy to determine if another seat with a movable aisle armrest is available on that specific aircraft.

Accessible Lavatories

Many of our larger aircraft have an onboard wheelchair-accessible lavatory. This feature depends on the age, size and configuration of the airplane. Please contact us at 404-209-3434   if you have any questions about accessible lavatories.

In-Flight Assistance

Our flight crew wants to ensure your safety and comfort. They can assist you with using an onboard wheelchair, stowing or retrieving carry-on items, identifying food on your meal tray or opening packages.

As a reminder, flight attendants are not required to assist in feeding or lavatory functions. They cannot lift or carry you and cannot provide medical services such as dispensing medicine or giving injections. You may consider purchasing a ticket for a care attendant or travel companion if you will need any of the above services not provided. Please review the available options   for bringing a companion for ticketed or unticketed assistance.

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Explore > Destinations > Tips and tricks for flying with a wheelchair

Tips and tricks for flying with a wheelchair

This article was written by guest author, Hannah Burcaw

Heading to the airport for a trip you’ve been anticipating for months is one of my favorite feelings. Though, when you or your travel partner uses a wheelchair, navigating security, boarding, layovers, and all of the other airport experiences can be daunting. My husband, Shane, and I have flown together both internationally and domestically a dozen times in the last few years. With each trip, we’ve learned more about the best practices when it comes to flying with a wheelchair, and we’re ready to share all our learnings with you.

1. Utilize the airline’s disability services 

After you book your flight (plus hotel and activities!) through Expedia, be sure to call your airline’s disability services. Airlines typically reserve the more spacious bulkhead seats at the front of the plane for disabled passengers because they’re easier for boarding. If those seats would be helpful for you, call the disability services and ask about selecting your seats through them. The bulkhead seats tend to be in a premium seating area that costs more money, but most airlines will upgrade a disabled passenger, plus one companion for free, to sit in those more spacious seats. It’s closer to the boarding door and gives you more space during the flight, so sitting in those seats can be incredibly helpful.

2. Check the cargo doors

If you use an electric wheelchair, your chair is (unfortunately) stored in the cargo area of the plane for the flight. The first few times we flew, we assumed all planes had the same sized cargo door, and they could all fit a wheelchair. We found out we were wrong in the worst way, by getting stranded overnight in Salt Lake City because our plane’s cargo door couldn’t fit Shane’s wheelchair! After that, we made sure to check the type of airplane and the size of its cargo door before booking any flights.

3. Label your wheelchair

Airlines damage chairs all too often, so it’s important to do everything you can to mitigate that risk. Even when you do everything right, though, there’s always a chance that your chair might come back to you with damage of some kind. Shane and I have been lucky with having only minimal damage to his chair on all our flights. When we get to our gate, we take everything removable off Shane’s chair (headrest, joystick, etc), and secure any movable parts (dangling wires, footrests that flip up, etc.). We tape two signs with detailed instructions and Shane’s phone number to call with questions to the front and back of the chair. We also label the brake release with a brightly colored sign, and make sure to talk to the employee who will be taking the chair before we get onto the plane. Even with all of that, we hold our breath until we see the chair again at the end of the flight.

4. Give yourself time

Whether you have a layover or arrived at your final destination, you’re going to be the last one off the plane. The quickest we’ve ever gotten Shane’s chair back after the plane has landed was 25 minutes. The longest was over an hour. We try to avoid layovers because of this, but if we have one, we make sure it’s a few hours long. We’ve only ever missed one connecting flight because of Shane’s wheelchair being delayed upon arrival, but when it happened, it was a huge pain in the neck. It’s a great idea to book refundable or flexible hotel stays through Expedia in anticipation of problems like this. You can find these rates by using the “free cancellation” search filter or selecting “book now, pay later” rates. A refundable hotel will mean one less thing to worry about when you realize you’ve missed your connecting flight.

Of course, this is not a comprehensive list of everything you should do when flying with a wheelchair. It can sometimes seem overwhelming to fly with a chair, but Expedia makes planning and booking a trip easier by having everything in one place. They get rid of so many other hassles, and make it easier to focus on other important things, you know, like looking at hotel menus to figure out who has the best food, or whatever brings you the most vacation joy.

About Hannah Burcaw

Hannah and Shane Burcaw document their interabled relationship on their popular YouTube Channel. The couple has used their ever- growing platform to document the realities of their unique relationship. Hannah does not have a disability, while Shane has a genetic disorder called spinal muscular atrophy. The recently married couple have been celebrated for their transparency in how they’ve navigated the eye-opening challenges of their journey, while still seeing the beauty and humor in their life together.

Follow Hannah’s adventures on Instagram at @hannahayl or the couple’s YouTube channel, Squirmy and Grubs.

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How to Request Airport Wheelchair Assistance

There are times when you might need extra help to get to and from your flights. Perhaps you are recovering from surgery or have a health condition that makes walking difficult. You may have tripped a day or two before your flight, making the trek through the airport extremely painful.

This is where airport wheelchair assistance comes in. Thanks to the Air Carrier Access Act of 1986, all US-based airlines must offer passengers with disabilities wheelchair transportation to and from their gates. Foreign airlines must offer the same service for passengers on flights departing from or flying to the United States. If you have to change planes, your airline must provide wheelchair assistance for your connection. Regulations vary in other countries, but most major airlines offer some type of wheelchair assistance.

Here are the best ways to request and use wheelchair assistance at the airport.

Before Your Departure Date

Allow extra time between flights. You may encounter delays if you are traveling during the summer or the holidays, when wheelchair attendants are busy helping other passengers.

Choose the largest airplane available when making reservations. You will have more seating and restroom options available to you on an airplane that seats more than 60 passengers and / or has two or more aisles.

Call your airline and request wheelchair assistance at least 48 hours before your trip begins. If possible, call earlier. The customer service representative will put a "requires special assistance" note in your reservation record and tell your departure, arrival and transfer airports to provide a wheelchair.

Be aware that some airlines, such as Air China, will only permit a certain number of passengers requiring onboard wheelchairs on each flight.

Think about meals before you travel. You may not be able to buy food before or between flights. Your wheelchair attendant is not required to take you to a restaurant or fast food stand. If possible, pack your own food at home and carry it with you onto your flight.

At Your Departure Airport

Arrive early, especially if you are traveling during a holiday period. Give yourself enough time to check in for your flight, check your bags and go through security. Do not assume you will get head-of-line privileges at the checkpoint. You may also have to wait for a wheelchair attendant to arrive and help you. Plan ahead and allow extra time.

Tell your wheelchair attendant what you can and cannot do before you get to the security screening area. If you can stand and walk, you will need to walk through or stand inside the security screening device and put your carry-on items on the screening belt. If you cannot walk through the screening device or stand with your arms over your head, you will need to undergo a pat-down screening. You can request a private pat-down. Your wheelchair will be examined, too.

Expect to check your personal wheelchair, if you use one, at the boarding gate. Airlines do not permit passengers to use their own wheelchairs during flight. If your wheelchair requires disassembly, bring instructions.

If you need wheelchair assistance on the airplane, you will probably board before most other passengers. Stating your needs and abilities will help your wheelchair attendant and the flight attendants provide you with the best possible help.

Important:  Tip your wheelchair attendant(s). Many wheelchair attendants in the US are paid below minimum wage.

Between Flights

Wait to leave your aircraft until other passengers have deplaned. A wheelchair attendant will be waiting for you and will take you to your next flight.

If you need to use the restroom on the way to your connecting flight, state that you are a traveler with a disability and you need to stop at a restroom. The wheelchair attendant will take you to a restroom that is on the way to your departure gate. In the US, by law, your attendant does not have to take you to a place where you can buy food.

At Your Destination Airport

Your wheelchair attendant will be waiting for you when you deplane. He or she will take you to the baggage claim area. If you need to stop at a restroom, you will need to tell the attendant, as described above.

Escort Passes

A person taking you to or from the airport can request an escort pass from your airline. Escort passes look like boarding passes. Airline employees issue them at the check-in counter. With an escort pass, your companion can go with you to your departure gate or meet you at your arrival gate. Not all airlines issue escort passes at every airport. Plan on using wheelchair assistance on your own in case your companion cannot get an escort pass.

How to Resolve Wheelchair Assistance Problems

Many passengers use wheelchair assistance. Airlines have also noticed that some passengers who do not need wheelchair assistance use it to bypass security screening lines. Because of these factors, you may have to wait a while for your wheelchair attendant to arrive. This issue is best resolved by giving yourself enough time to check in and go through security.

On rare occasions, airline passengers have been taken to baggage claim or other areas of the airport and left there by wheelchair attendants. Your best defense in this situation is a cell phone that is programmed with useful telephone numbers. Call family, friends or a taxi if you find yourself in this situation.

Although airlines prefer to have 48 to 72 hours' notice, you can ask for a wheelchair when you arrive at the airport check-in counter. Give yourself plenty of extra time if you must request wheelchair assistance at the last minute.

If you encounter a problem before or during your flight(s), ask to speak with your airline's Complaints Resolution Official (CRO). Airlines in the US must have a CRO on duty, either in person or via telephone, to resolve disability-related issues.

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We believe that every customer is special. At Vistara, we ensure you travel without any worry and are here to assist you at every step.

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Wheelchair services can be requested at the time of booking. Please inform us 48 hours prior to your departure time regarding the request to help us plan your travel better. You may raise a request for this service through Trade Partners, Airport Ticketing Offices, Check-in Agent, Customer Service Centre, or through the ‘Manage My Booking’ page on the website.

Types of wheelchair assistance

A wheelchair request can be made basis the following categories:

Customer can manage short distances but requires a wheelchair for long distances. They will be assisted with check-in and security and wheelchair assistance or buggy service will be provided to/from the boarding gates.

Customer can manage short distances but requires a wheelchair for long distances and needs assistance with steps. Customers will be assisted at the time of boarding in case a step ladder is being used, and a wheelchair or buggy service for long distances. However, the customer will have to walk to the cabin seat from the aircraft door.

The customer is immobile and needs assistance to and from the cabin seat. In this case, a wheelchair will be provided by our Ground Staff. The customer may be asked to present the MEDA form and Fit to Fly certificate.

If you have already booked a wheelchair, please reach the airport in advance and get in touch with our airport staff. We recommend reaching at least 2 hours prior to departure for domestic travel and 3 hours prior to departure for international travel for a hassle-free journey. 

• Early boarding is available for customers. They must identify themselves to the Vistara staff at the boarding gate to request early boarding.
• If the passenger is travelling alone, they must be able to put on a life jacket and oxygen mask on their own in case of any emergency situation onboard, and reach the emergency exit unaided. In case the customer faces difficulty managing these safety activities, they must ensure that they travel with the required assistance. Carrying personal assistive devices such as walking sticks, electric wheelchairs, and crutches is allowed.
• If the customer has vision or hearing limitations, please inform the Vistara ground staff at the airport or the cabin crew onboard the aircraft so we can make sure they receive the relevant safety instructions accordingly.
• Upon arrival, wheelchair assistance will be provided for disembarkation from the aircraft.
• Emergency seats cannot be allotted. If the customer has selected the Emergency seat during booking and then later opted for a Wheelchair, their seat selection will change.
• A wheelchair will be provided for mobility/ambulatory assistance at the airport.
• Customers are advised to report at the check-in counter 2 hours prior to departure for domestic travel and 3 hours prior for international travel.
• MEDA clearance is not required for wheelchair assistance for minor, stable, old, long-term, or chronic medical conditions where assistance is only required for mobility.
• If you need to carry your own wheelchair till aircraft door for boarding and also to be available right at aircraft door for disembarking at destination airport; then this request can also be registered by calling the Vistara call centre and registering your exact requirements against the booking PNR.

You can request for wheelchair assistance from your departure airport at the designated locations mentioned below:

To avail the wheelchair service, you can use one of the below options:

• Visit the Vistara Airport Ticketing Office when you arrive at the Airport and request for the Wheelchair
• Request for the Wheelchair at the Vistara Check-in counter

 If you are transferring to this flight from another Vistara flight, you may ignore the above and instead use the wheelchair service on arrival

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office when you arrive at the Airport and request for the Wheelchair

If you are transferring to this flight from another Vistara flight, you may ignore the above and instead use the wheelchair service on arrival

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office located near the Terminal entry when you arrive at the Airport, and request for the Wheelchair

• Get down at the dedicated Wheelchair drop off point 2 following the signage available at the Departure Lane 1 and request for the wheelchair assistance at the dedicated special assistance desk ‘Care by BIAL’
• Visit the Vistara Airport Ticketing Office located at drop off point 3 near Departure Gate 3 for further support

Bhubaneswar

• Visit the Vistara Airport Ticketing Office located close to Departure Gate number D2 and request for the Wheelchair

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office located close to Departure entry gate number 1 and request for the Wheelchair

if you are transferring to this flight from another Vistara flight, you may ignore the above and instead use the wheelchair service on arrival

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office near Gate D16 at Domestic Terminal 4.

To avail the wheelchair service, you can use one of the below options

• Visit the Vistara Airport Ticketing Office located just inside the Departure Gate 1 of the Terminal 3 and request for the Wheelchair
• You can use the phone installed at Pillar no. 1 near the main entrance of the Departure Terminal 3 and request the Wheelchair

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office located close to Departure Entry Gate number 1 and request for the Wheelchair

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office in the New Terminal Building next to the Arrival Gate and request for the Wheelchair

• Request for the Wheelchair at the Wheelchair assistance counter desk next to the Departure entrance gate D1
• Visit the Vistara Airport Ticketing Office located on the easter side of the Terminal Building and request for the Wheelchair
• Request for the Wheelchair at the Vistara Check-in counter on Island A counter number 16

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office Next to the Domestic Departures entry gate 1 on Terminal Level F, and request for the Wheelchair

• Visit the Vistara Airport Ticketing Office located near Departure Gate 3C
• You can dial 1088 on the phone near Departure Gate 3A/3B of the Departure Terminal and request the Wheelchair
• Request for the Wheelchair at the Vistara Check-in counter at Portal D
• You can use the phone installed next to Entry Gate 4 of the Terminal 2 and use the Vistara extension diplayed. You can request for the Wheelchair and wait in the sitting area for the same.
• You may use the phone booth available for wheelchair service located in front of Terminal D1
• Visit the Vistara Airport Ticketing Office located in front of Terminal D2 and request for the Wheelchair
• Visit the Vistara Airport Ticketing Office located on Counter Number 6 in New Integrated Terminal Building and request for the Wheelchair
• Or you can visit the Help Desk provided by the Airport Authority of India inside the Terminal Building and request for the Wheelchair. They will pass on the request to Vistara team within minutes
• Visit the Vistara Airport Ticketing Office in located in front of the Departure Terminal and request for the Wheelchair

Thiruvananthapuram

To avail the wheelchair service, you can visit the Vistara Airport Ticketing Office located near the Departure entrance when you arrive at the Airport, and request for the Wheelchair

• Visit the Vistara Airport Ticketing Office in located near the main entrance of the Departure Terminal
• You can dial 103 on the phone installed at Pillar no. 3 near the main entrance of the Departure terminal and connect to Airport Authority's Helpdesk tor request the Wheelchair. The request would be passed on to Vistara.

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Wheelchair Assistance

Passengers who require a wheelchair.

We offer dedicated wheelchair assistance to ensure a seamless journey. Learn about charges, raising a request, accessing a wheelchair, and more.

What should I do if I require a wheelchair during travel? Will there be any extra charge?

If you need a wheelchair, you can let us know at the time of your reservation, ticketing, or reconfirmation of the booking. Travellers are requested to pre-book wheelchairs during booking or ticket issuance to avoid last-minute delays and the unavailability of wheelchairs.

Old and infirm travellers and those with a medical condition will not be charged for the wheelchair.

Medically unfit travellers who require a wheelchair must fill out and submit the Medical Information Form ( MEDIF ). You can submit the form duly filled by your physician at the nearest Air India office.

Our medical officer takes a minimum of 72 hours to sanction the request. In some offices like Canada, it takes five working days. Please check with the local office for more information to avoid any last-minute hassles.

I am booking a flight for a passenger with reduced mobility. How do I request a wheelchair?

Please remember the following when you book a seat for a traveller requiring wheelchair assistance.

Share specific requirements concerning handling and carriage of a passenger in a wheelchair. Let us know if the traveller requires wheelchair assistance up to the aircraft steps, entrance or the seat.

• Let us know the nature of assistance required during embarkation, disembarkation, and inflight at least 48 hours before the scheduled departure time so that we can make the necessary arrangements.
• Passengers with critical medical conditions or those requiring oxygen during the flight must obtain clearance from an Air India doctor. In such cases, travellers are advised to fill out the MEDIF available on the Air India website and contact the nearest Air India office for further guidance.

Can I use a wheelchair till the aircraft?

Yes, you are requested to pre-book wheelchairs at the time of booking or ticket issuance to avoid last-minute delays and unavailability of wheelchairs. However, business-class passengers travelling by B747/COMBI/744 aircraft types will need to ascend and descend the aircraft steps. You should be able to climb, descend the steps, and walk to and from your seat.

Therefore, we recommend you check the aircraft type when making your reservation.

Do I need to share information about the battery-powered mobility aid/wheelchair I will use during my travel?

You must share the following details with our booking offices at least 48 hours before the flight so our staff can verify your request with IATA's Dangerous Goods Regulations before accepting: 

• The number of batteries installed in the device.
• Whether it is detachable or not.
• The Watt-Hour (WH) rating of each battery.
• If you don't know the WH rating, you can share the ampere-hour (AH) rating and voltage rating.
• Make sure you carry the manufacturer's certificate or details.

Types of batteries you can carry

• Non-spillable battery: Dry battery (including integrated battery), gel-type battery, or wet battery (sealed)
• Spillable battery: Wet battery
• Lithium battery: Lithium-ion battery
• A wheelchair or mobility aid battery must not exceed 300 WH. For mobility aids powered by two batteries, each battery must not exceed 160 WH. You can carry a maximum of one spare battery, not exceeding 300 WH, or two spares, each not exceeding 160 WH.
• IATA Dangerous Good Regulations regulate the carriage of battery-powered mobility aids and wheelchairs. We may not be able to carry your mobility aid or wheelchair if they differ from the conditions laid down in the regulations.
• Passengers carrying their wheelchairs (battery or non-battery-operated) may kindly note that the wheelchair should be capable of maneuvering through various airport areas, security hold and up to the aircraft. In some cases, the wheelchair will be collected at the aircraft entrance before boarding and loaded in aircraft holds. This is being done due to infrastructural constraints and weight restrictions. You will get it back on arrival at the plane or in the arrival hall. In such situations, you will get an airline wheelchair to the arrival hall. Here, you will be shifted back to your wheelchair.

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What to know before flying with a wheelchair for the 1st time

Our journey through life is not always on a road that is smooth, straight and simple. What once was an easy and often thoughtless task — such as getting through the airport — can become what feels like an insurmountable feat.

At some point, many of us may, for a variety of reasons, find ourselves in a situation where the spirit is healthy and the attitude is positive, but the body is reluctantly challenged by age, illness or injury. We recently had the privilege of traveling with a family member that falls into that category due to a serious health problem that occurred last year.

While she can perform everyday chores and move about at home at her own pace, her mobility is somewhat restricted, meaning anything beyond her typical level of physical exertion — like navigating through a large, busy airport — can be difficult.

So, how does her experience of flying with a wheelchair compare to ours — and what should you be aware of if you're new to traveling with a wheelchair? Here's everything to know before you arrive at the airport.

Related: These are the most wheelchair-accessible cities around the world

Requesting wheelchair assistance

When we decided to plan a family vacation to see fall foliage in North Carolina and Tennessee this past October, we looked for wheelchair assistance options when booking our flights.

While the exact process varies by airline, typically, requesting wheelchair assistance on the carrier's website is possible in one of two places. You may have the option to request "special assistance" during the booking process itself. If the request cannot be made as you book, you may instead find a way to ask for extra assistance within the trip details section of your airline account after your reservation is finalized.

Should you wish to avoid navigating airline websites to find the appropriate place to make your request, you can also pick up the phone to request a wheelchair or other assistance from your chosen carrier.

Like my relative, you do not need to regularly use a wheelchair at home to take advantage of this service. While you're welcome to bring your own wheelchair and receive assistance using it, you can also utilize one provided by the airport.

Additionally, you can customize how the airport's staff assists you when submitting your request. When we put in our request, we asked that assistance be provided at all involved airports, from the terminal arrival to the boarding gate and then again from the departure gate to the terminal exit. However, depending on your particular situation, you may not need as much assistance. If that's the case, note how much assistance you're looking for when making your request so the airline and airport are aware.

Related: Here's what my dream travel day would look like as a wheelchair user

Using wheelchair assistance

As we entered Houston 's George Bush Intercontinental Airport (IAH) , we quickly found our airline's wheelchair storage area and its attendant. The site was adjacent to the check-in and baggage drop-off area on the main floor of the terminal.

At IAH, it appeared that each airline in the terminal had a similar setup. The attendant greeted us and was already aware of our request for wheelchair assistance, so after scanning my relative's boarding pass and checking her ID for verification, he helped her into a wheelchair, loaded her personal items and proceeded to push the chair toward the airport's security screening lines.

All members of our party were advised and encouraged to stay together as a group, and we soon found ourselves at a special wheelchair access point at the front of the security lines. We essentially received priority passage to the Transportation Security Administration checkpoint and subsequent scanning process.

The airline representative remained with the wheelchair and our relative throughout the procedure and helped secure personal belongings and luggage from the conveyor belt after each item exited the X-ray machine. He then pushed the wheelchair to our departure gate and asked if we needed to stop for food, snacks or a restroom break along the way.

At the gate, he ensured everything was OK and that we were comfortable before leaving to assist others.

We had only been at the boarding gate for a short period before the gate agent approached and asked if we needed help getting down the ramp to the plane. Our travel companion declined, saying she thought she could make it on her own. We were then advised that we could board early when the agent called for "those that might need additional time in the boarding process." Once again, our group of three was told to stay together. This proved beneficial and essential, as we could help carry items and store them in the overhead bin for our travel companion.

Related: 7 air travel tips for wheelchair users

After a comfortable two-hour flight from Houston to Atlanta , we waited to exit the aircraft until everyone else had deplaned, as we were advised that this would be the best course of action to facilitate the process for the other passengers. As we exited the now-empty aircraft, a smiling aide with a tablet displaying my relative's name was waiting with a wheelchair. She scanned the boarding pass for the connecting flight, and up the ramp and into Hartsfield-Jackson Atlanta International Airport (ATL) we went.

Similar to our experience at the smaller Houston airport, we were offered time to get refreshments or use the restroom as we made our way through the much busier Atlanta airport. Our next flight was departing from a different concourse, so we had a much farther journey this time that required traversing two concourses and catching the Plane Train , the airport's automated people mover.

Our aide knew where we were going, so we followed her lead. It almost felt like having a personal guide leading us through the airport.

Since we'd traveled quite a considerable distance by this point — 956 steps, plus an escalator, within ATL alone — our travel companion opted to use the wheelchair all the way to the plane's door. We once again had the option to board early, giving us ample time to get seated and settled before the regular boarding process began.

At our final destination, Chattanooga, Tennessee, there was again a wheelchair attendant ready and willing to help us make our way through Chattanooga Metropolitan Airport (CHA). Before long, we were exiting the airport to begin our leaf-peeping adventure in Tennessee and North Carolina.

Related: A day in the life: What it's like to travel through an airport and on a plane as a wheelchair user

Tips for traveling with mobility issues

In addition to requesting wheelchair assistance at airports, there are other ways to make travel a little easier if mobility is a challenge or concern.

Those using rental cars should remember to bring their disability parking placards from home if they have them. This perk can prove invaluable in reducing the distance that has to be traversed at restaurants, shops, attractions and more.

Additionally, when booking lodging, make sure to request a room that is by an entrance, on the ground level or close to the elevator if the first floor is not an option. Every step saved may be the difference between a good experience and an unpleasant one.

Also, know what you're capable of handling and avoid overexerting yourself. My relative noticed her energy was low at one point during our trip, so she opted to take a day off from activities to recharge at the hotel. This relaxing down day went a long way in keeping her comfortable for the rest of our vacation, as it made sure she could fully enjoy and partake in everything else we had on our itinerary.

Related: Planning an accessible trip? These travel resources can help

Bottom line

Traveling with mobility issues may require a little more effort, but with careful planning, it is, without question, feasible. Airports across America offer free wheelchair assistance so you (or those in your travel group) can get from point A to point B without encountering too many challenges.

Sure, there may be issues you come across along the way, as no system is perfect, but you can rest easy knowing you'll have help from a staffer who knows the ins and outs of the airport you're traversing. By taking advantage of all the resources available to you, you can save energy and be more present while out exploring your chosen destination.

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10 wheelchair travel tips for your next vacation

Although traveling in a wheelchair can be tough, it doesn’t have to deter us from getting out there and enjoying this great, big, beautiful planet of ours. There are tons of ways to make wheelchair travel easier and less stressful. I’ve been traveling in my power wheelchair for most of my life, and the good experiences have certainly outweighed the bad. Let’s dive right in, as I want to share some of my top wheelchair travel tips with you.

1. Choose an accessible destination for wheelchair travel

The first thing to look for when choosing a destination is making sure you will have accessible transportation available both when you arrive and throughout your trip. As a person traveling with a disability, no one wants to arrive to the airport to find that’s where you will be stuck the entire time! Also, make sure there is a hotel with an accessible room available and check the website of the destination to see if there are a variety of accessible things to do while there.

2. Know what to expect when flying with a wheelchair

People who use wheelchairs must transfer from their own wheelchair to be seated on a plane . Your wheelchair will either be stored in the cabin closet (if it is a manual chair) or underneath the plane (if it is a power wheelchair). The airport will provide assistants for you, if you wish, to assist with the transfer process. By always explaining how they can best assist you , and not allowing them to take the lead, I have found that transfers can be easy and safe.

3. Call the airline prior to boarding

Although booking a flight is pretty simple online, I always call the airline directly when booking . I want to let them know that I will be flying with a 400-pound power wheelchair, and that I will need two assistants to help me get into my plane seat. By making them aware of the wheelchair dimensions and type of battery that is in the chair, they are better prepared to keep me and my chair safe .

4. Make the best of your time at the airport

Being a wheelchair user, you will board the plane first . That being said, arriving early to the airport is crucial . Two hours prior to domestic flights and three hours prior to international flights is suggested. You don’t want to be rushed, therefore being less stressed on the day of departure.

After checking in, I always first find my gate so that I can reiterate my need of assistance with boarding , and then proceed to find a companion care restroom. Once I have located both of those places, I can then look around the shops or make those last-minute calls to my loved ones if time allows.

5. Road tripping can be fun

I love road tripping ! This allows you to remain in the comfort of your own vehicle, and honestly pack almost as much as you want . Make sure to secure any refrigerated medications in a chilled cooler and pack those mood boosting snacks! You should always make sure your vehicle has good tires, plenty of gas and oil, and your ramp or lift is in good working order prior to departure . And don’t forget to throw in a couple blankets and plenty of waters just in case of a breakdown.

6. Know what to look for in an accessible hotel

Since the word “accessible” means something different for everyone traveling with a disability, call the hotel directly. You can look online to search for the hotel that suits your desires, but call them directly to ask particular questions of what makes their rooms accessible . You may want to ask the bed height, the toilet height, or what type of tub or roll-in shower the room has. If the staff member is not able to answer your questions, ask to speak with a member of management and maybe even request photos be sent to you.

7. Get outdoors and explore the area

Don’t be afraid to get outside of your comfort zone and explore the area . Every destination has things that make it unique and by exploring the area, you may gain a whole new respect for the culture of the people. Search on the destination website or read accessible travel bloggers’ reviews of that area. There are often great accessible hiking trails, accessible beaches, and a multitude of shops, museums, and events that you can enjoy.

8. Find the best prices and keep more money in your pocket for the fun stuff

Travel can be pricey and handicap travel is no different. By searching online with companies such as KAYAK, you will find the best deals for your flights and hotels . Also, travel during the destinations “off season” months . This will keep more money in your pocket for those special souvenirs or even allow you to enjoy some delicious restaurants in the area. Another plus for traveling in the off-season months is less crowds!

9. The caregivers need their own space too

Keep in mind when traveling with a caregiver that their needs are important . Allow down time for them to regroup and unwind before pushing them to go further. As you know, when people are tired, they can become disgruntled and not as much fun. By being cognizant of their needs, your needs will be more easily met , and you both will be able to enjoy your trip.

10. Don’t forget to have fun and enjoy the moment

The greatest travel tip that I can tell you while traveling in a wheelchair is to remain calm and patient no matter what circumstances come up along the way . Things may not always go as planned, but if you maintain a good attitude and find solutions for the problems as they arise, you can have the most enjoyable trip possible. By living in the moment and cherishing your time, great travel memories can be made that will never be forgotten .

Now that you are better prepared for traveling with a disability, it’s time to start planning your next getaway. The key to a successful trip is preparation, so now there is nothing standing in your way. The only thing left to do now is to unlock those wheels and roll on to that next amazing journey.

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• Requirement of travelling with a Safety Assistant
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IndiGo welcomes the opportunity to provide caring customer service to our customers with disabilities. To be able to assist you the best, we request you to notify us of your  special needs/wheelchair request at least forty eight (48) hours prior  to the schedule departure of your flight. While making your booking please let us know how we can best assist you and what seat will best accommodate your needs. If you arrive at the airport without a seat assignment, we will make every effort to provide the requested accommodation.

Note: In compliance with current regulations, if any of our customer has limited mobility, is hearing or visually impaired, is unable to understand/react to safety instructions, we will be unable to allocate a seat in the emergency exit rows.

To ensure a seamless check-in and boarding experience, we request you to report at least two (2) hours prior to the scheduled time of flight departure at the reservation counter.

Our cabin crew members are trained in providing first aid assistance and the following assistance to you

• An individual safety briefing to any customer who may need the assistance of another person to move expeditiously to an exit in the event of an emergency
• An Individual safety briefing to any customer whose disability prevents them from comprehending the safety information presented during our safety briefing.
• Assistance with stowing and retrieving carry-on and assistive devices.
• Assistance with opening food and drink items.

Our crew would not be able to assist you in the list of services given below

• Administration of medication
• Assistance in actual eating or drinking 
• Assistance within the restroom or other personal care needs. If assistance is required with any of these, we recommend that you travel with a Safety Assistant.

A lavatory with a single panel door (except a few aircraft where we have bi-folding door) and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance in moving to and from the lavatory door, but will not be able to assist you inside the lavatory.

IndiGo offers pre-board courtesy for all our customers needing assistance and are requested to let the gate staff know of the need to pre-board and are requested to be in the gate area when pre-boarding begins.  Please note that our boarding gates close twenty-five (25) minutes (domestic) and twenty-five (25) minutes (international) prior to the scheduled departure time, post which boarding is not allowed. Also note that some airports are silent airports and there are no pre-departure announcements made.

The following are relevant for our customers requiring disability assistance:

• Requirement of traveling with a Safety Assistant
• Visual Impairment
• Hearing Impairment
• Visual & Hearing Impairment
• Service Dog
• Assistive device
• Spinal Support Equipment (SSE)
• Traveling with broken limbs
• Customers with Psychiatric or Emotional disorders
• Customer with Intellectual disability/Dementia/Alzheimer/Autism and Down syndrome:
• Internal Devices
• Portable oxygen concentrators (POC)

A safety assistant is any able-bodied person who assists the customer with disability to exit the aircraft in case of an emergency evacuation, and can establish communication with cabin crew for the purpose of the required safety briefing.

For any of our customers travelling alone, you should be able to perform the following activities independently:

• Fasten and unfasten your seat belt
• Put on and take off the lifejacket
• Leave the seat and get to an emergency exit (by walking or otherwise)
• Put on an oxygen mask

For certain customers we express our special concern and insist that they travel with a safety assistant. Customers who are likely to need a safety assistant are those:

• Our customers who have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions.
• Our customers who have a challenge that prevents them from moving without assistance to reach an emergency exit.
• Our customers traveling on a stretcher require a safety assistant who is a medical/paramedical escort. In selected cases IndiGo’s internal physician may permit a non-medical safety assistant.
• Our customers with mental disability who are unable to comprehend or respond appropriately to safety instructions, including the regulatory safety briefing and any other safety related instructions provided in the aircraft.
• Our customers with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation from the aircraft in case of an emergency.
• Our customers with severe hearing, vision and speech impairment  – who cannot establish any means of communication with the cabin crew that is adequate both to allow transmission of the safety briefing and to enable the customer to assist in his or her own evacuation from the aircraft in the event of an emergency.
• Customers who are unable to fasten and unfasten their seat belt.
• Customers who are unable to Put on and take off their lifejacket.
• Customers who are unable to leave their seat and get yourself to an emergency exit (by walking or otherwise).
• Customers who are unable to don an oxygen mask.

If you require to travel with a companion, IndiGo will sell them a ticket at the same fare. It may also be possible to find another passenger on the flight willing to take the role of an accompanying person for emergency purposes however this cannot be guaranteed. 

If you are in doubt about the requirement of travelling with a safety assistant, please call our call centre @ 0124 6173838         

FAQs on the Safety Assistant

Who can be a Safety Assistant?

The safety assistant shall be at least eighteen (18) years old, physically and mentally able and willing to evacuate a customer with disability in case of an emergency.

Seating of the Safety Assistant

The accompanying safety assistant will be seated next to our customer, in order to assist in case of an emergency. If a safety assistant is accompanying several customers with disabilities, the safety assistant will be seated in the same row as our customers with disability. In case seats are not available in the same row then the safety assistant will be seated in the row immediately in front or behind the customer/s with disability.

We at IndiGo are highly committed to customer safety and convenience and put forward our best to ensure all our customers experience the finest services on board our flight. We have learnt to interact with people with disabilities, and continue to find better ways to serve our customers with special needs    

(a)    Visual Impairment

Please let us know what we can do to best assist you. Please find below some valuable information which would help you travel hassle free:

• Request for special assistance while making your reservation.
• Please reach the airport two (2) hours prior to the scheduled time of departure and inform our staff at the reservation desk. They would be happy to assist you with your check-in and boarding formalities.
• During the flight you may request our cabin crew for any assistance you may need.
• We can assist with carry-on items, assistive devices, getting to restrooms, opening snacks, and getting to the next gate if you have a connecting flight.
• To better accommodate your seating requirements, please select seats either online or by calling us at our call centre @ 0124 6173838.         

On board our aircraft, we have Safety Briefing Card printed in braille. Our cabin crew will read the meal menu options, identify food items, assist you in their placement on the tray and assist with opening the food package, upon request.

Do please note that some of the airports are silent airports and there are no pre-departure announcements made.

(b)   Hearing Impairment

Please let us know what we can do to best assist you. Please find below some valuable information which would help you travel hassle-free :

• To better accommodate your seating requirements please select seats either online or by calling us at our call centre @ 0124 6173838.         

(c)    Visual and Hearing Impairment

• Request for special assistance while making your reservation
• Please reach the airport two (2) hours prior to the scheduled time of departure and inform our staff at the reservation desk. They would be happy to assist you with your check-in and boarding formalities

At IndiGo we understand the need of a service dog for our customers with disabilities.

In case you need to travel with a service dog, please note the following:

• Please add the service dog to your reservation by calling us at our call centre @ 0124 6173838 at least forty eight (48) hours prior to your departure.
• You are requested to provide credible evidence that the service dog has been trained from an appropriate institution, is vaccinated, and medicated.
• You are required to bring a moisture absorbent mat, to be placed on the floor near the seat, under the guide dog.
• The dog will be seated on the floor in front of your feet during the entire duration of the flight.
• The moisture-absorbent mat will be placed under the dog.
• We would request that the guide dog be properly restrained, odor-free and muzzled.

The service dog may be denied boarding or removed from the flight if IndiGo, in its sole discretion, decides that the dog cannot be contained or otherwise exhibits behavior that poses a threat to the health or safety of other customers on board. If you are traveling with a service dog, we would request you to take full responsibility of its conduct on the flight.

For international travel it is the responsibility of the customer to comply with all local and state regulations at the departure, transfer point (if any), and destination. This includes (but is not limited to) customs, quarantine, and health regulations (which vary from country to country), Animal/Pet Travel Schemes, e-tagging/micro-chipping, import/export formalities, vaccinations, health inspections, certificates, animal passports, tests and treatments and foodstuff import/export regulations if carrying food for the dog.

You’re requested to inform our staff at the boarding gate if they would like to be boarded earlier than the rest of the guests. We recommend pre-boarding for customers who are traveling with a service dog, so that they can be seated comfortably along with their dog.

IndiGo would be more than happy to provide a wheelchair as per the customers requirement. We request you to book a wheelchair at least forty eight (48) hours prior to departure. In order to ensure that you have a hassle free experience, we recommend that you reach the airport at least two (2) hours prior to departure and inform our reservation team. Our airport (check/reservation) staff may ask you some questions to determine the level of assistance required.

We have wheelchairs available for use at all airport locations to assist with transportation from check-in to the boarding gate, while making connections (if applicable) and from the aircraft to the arrivals hall at the destination.

IndiGo wheelchair service is provided with an attendant (for pushing the wheelchair) to assist in transporting you from the reservation counter till  check-in/special assistance counter and from  check-in counter till the gate or the aircraft door.

Customers travelling in a group of ten (10) or more and requiring wheelchairs, may contact us by calling us at our call centre @ 0124 6173838 at least forty eight (48) hours before scheduled departure.

If you are carrying your own wheelchair, please note the following:

• If customers wish to check-in their own wheel chair, our ground team member will provide assistance to dismantle and/or reassemble the wheelchair under your supervision. However, IndiGo shall not be liable for any damage arising while handling the wheelchair. We will return your wheelchair at the destination airport
• If you so wish to use your own wheelchair at the airport, do let us know. We will take your wheelchair at the aircraft. This is also basis the security procedure of the airport.
• In the event of loss or damage of wheelchairs, mobility equipment or assistive devices while being handled at the airport or transported on board aircraft will be compensated by the airline, airport operator, the relevant ground handling agency or organization which is responsible for such loss.
• Electronic wheelchairs will be dismantled at our check-in counters. The customer will need to carry a battery terminal cap or an insulated box to insulate and seal the battery terminals to avoid damage.
• Acceptance of power driven wheelchairs/assistive devices using batteries shall be subject to applicable regulations governing carriage of dangerous goods. You may call our call centre for additional clarifications.
• If your wheelchair has been stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, we will make sure that there is a wheelchair available to assist you to the baggage reclaim area.

Our crew would not be able to assist you with the following:

• Assistance within the restroom 

Assistive devices are not considered as part of the carry-on or checked baggage limit, however, for safety reasons they are subject to carry-on size and weight restrictions.

The following is a non-exhaustive list of assistive devices:

• Child carriers/backpack carriers
• Braces/Prosthesis
• Manual powered wheelchair
• Breast pump
• POC and CPAP machines

In case your device is not included above, please get in touch with our call center for further details.

Please note that our crew will help you fit these in the overhead bin of our aircraft. If these do not fit, we would keep it in our aircraft hold, and it will be one of the first items brought to the aircraft door. You may also request to pick it up at arrival hall.

• Customers who bring their own spinal support equipment can call our call centre 0124 6173838, at least seven (7) working days prior to departure to inform us about their SSE specifications.
• Our team will check and confirm if your equipment can be accommodated safely on our aircraft.
• Customer supplied spinal support equipment will be carried free of charge.
• We would request our customers with psychiatric or emotional disorders to always travel with a safety assistant.
• The safety assistant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.

If you have cognitive challenges, IndiGo’s awareness of the assistance needed is very important. These disabilities are not always obvious and each customer's situation is unique. Please let us know about the assistance that you would require, at the time of making your reservation, at the airport and during the flight for ensuring that the correct assistance is provided.

• Customers with Autism/Intellectual disability/Dementia/Alzheimer's and Down syndrome need to book their flights by calling us at our call centre @ 0124 6173838.
• While making your reservation, please advise us about your specific requirements and the best way we can assist you.
• If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform the security personnel conducting your screening, before the process begins.
• In case you have an internally implanted brace, please carry a certificate specifying the same from your doctor.

For our customers requiring a Portable Oxygen Concentrator (POC), only the ones approved by Federal Aviation Administration (FAA) and IndiGo’s Engineering team is permitted on board IndiGo flights either as checked-in or hand baggage,  subject to following conditions being met:

• A request for carriage or use of POC on board should be intimated to IndiGo a minimum of forty eight (48) hours prior to the scheduled departure time. Only lithium battery powered POCs are allowed on board our aircraft.
• The POC should not cause any interference with the electrical, navigation or communication equipment on board
• You must comply with all security requirements and instructions communicated by the crew, from time to time
• The customer will be solely responsible for packing, assembling, dismantling or facilitating administration of POC both on ground and on board a flight
• IndiGo, in its sole discretion, reserves the right to refuse carriage of POC, if it is likely to endanger the safety of the aircraft or of any person.
• For safety purposes, please ensure that the POC prior to check-in is empty and free of pressure. Thus, if POC was used before coming to the airport, then the customer must reset the POC to avoid any residual oxygen in the equipment;
• The lithium battery attached to the POC  should be removed and carried by the customer as hand baggage.
• In case you need to use the POC during flight, please ensure to fill up the medical form and call our call centre atleast 48 hours prior to the departure of your flight. Click here for MEDIF Form
• We will be seating our customers carrying/using POC on a window seat, except on exit rows.
• During taxi, take-off and landing, the POC, if being used will need to be stowed under the seat in front.
• During an unlikely event of decompression (in case of decrease in cabin pressure), you must wear the oxygen mask from the overhead panel as a primary source of oxygen and not the POC, since the oxygen mask would ensure a continuous flow of oxygen and would also minimize the chance/ effects of  post decompression sickness. 
• The non-exhaustive list of current FAA approved POCs which are allowed on board our aircraft are mentioned below. Please note that this list is subject to change. Please call our call centre if your POC is not included in the list mentioned below:

(i) Air Sep Focus, Air Sep Free Style, Air Sep Free Style 5 and Air Sep Life Style

(ii) De Vilbiss Healthcare iGo, Delphi RS-00400

(iii) Inogen One, Inogen One G2 and Inogen One G3

(iv) Inova Labs LifeChoice Activox, Inova Labs LifeChoice or International Biophysics LifeChoice

(v) Invacare XPO2 and Invacare Solo2

(vi) Oxlife Independence

(vii) Oxus Inc. RS-00400 or Delphi RS-00400

(viii) Precision Medical EasyPulse

(ix) Respironics EverGo & Respironics SimplyGo

(x) SeQual Eclipse, SeQual Technology Eclipse, SeQual SAROS, SeQual eQuinox (model 4000) and SeQual Oxywell (model 4000)

(xi) VBOX Trooper

Customers who are ailing from any particular medical condition can travel on IndiGo after giving prior information regarding their medical condition, at least seventy two (72) hours prior to the scheduled departure of the flight, as per the medical form, in order for us to provide complete assistance to you . Click here for the medical form

In addition to the above, please note the following:

• The customer must also inform IndiGo regarding any hospitalization requirement upon arrival.
• If a customer is to be accompanied by a safety assistant during travel then his/her name and contact details must be shared with IndiGo.
• IndiGo would like to mention that our cabin crew are not authorized to give special assistance ( e.g. lifting, etc .). Cabin crew are trained only in first aid and are not permitted to administer any injection or to give medication. IndiGo neither facilitates nor allows carriage or usage of oxygen cylinders on board.
• Customer to contact our call centre for details on carriage of an incubator.
• IndiGo accepts request for stretcher for Airbus A320 only. We will not be able to carry stretcher on connecting flights.
• Customers are requested to call us at our call centre @ 0124 6173838 at least forty eight (48) hours before the scheduled time of departure.
• Customers are required to take a print-out of the IndiGo medical form, available on the website. ( Click here  to download). Please have the medical form filled out by customer’s treating physician.
• Customers are required to share the travel details, along with the filled medical form on the email id shared by our call centre team member.
• Our Medical Department gives the clearance for all stretcher cases and the same would be informed to you within twenty four (24) hours of your making such a request.
• Based on the report shared, we may require an IndiGo medical representative to meet the customer at the airport on the date of travel to determine the customer’s medical fitness. IndiGo may deny boarding to a passenger in its sole discretion if  such passenger is found to be unfit  to travel by IndiGo’s medical representative.
• IndiGo may require a fresh medical form on the day of travel, for select cases. We will inform you of the same on the confirmation email.
• The stretcher installation on board our airplane requires us to fold (6) seats across three rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other three adjoining aisle seats across the same rows provide access to the stretcher patient, hence the applicable charges will be for (9) seats at the prevailing fare, plus a handling fee as mentioned in  Annexure A .
• Our customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.

Customer Grievance Redressal

At IndiGo we strive to achieve the highest level of customer satisfaction and our teams have been trained to deliver the same. However, in the event you feel dissatisfied about something please do no hesitate to reach out to us so we can make things right if they were not. We are reachable to you in more ways than one.

Call Center: 0124 6173838

Email: Nodal Officer :  [email protected]

Appellate Authority: Amrita Gill Email:  [email protected]

Contact:  [email protected]

Our Customer Services Manager at various airports shall be more than happy to help you.

• If you are travelling with broken or fractured limbs in a plaster, please carry a ‘fit to fly’ certificate. The cast must be at least forty eight (48) hours old as a fresh fracture could swell inside the cast (except in cases of a Bivalve Cast or a Post cast Slab).
• In case of additional injuries other than broken limbs you will need to get the Medif  form filled and submitted at least 48h prior to departure.

Help Center

Avoid long queues at the airport and travel hassle-free with Web Check-in. Passengers flying domestic sectors can Web Check-in at any time up to 48 ho... Read more

Customers carrying more than the allowed baggage limit will be charged the following excess baggage fees at the time of check-in:... Read more

Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itinera... Read more

Kiosk Check-in is a convenient way for passengers to check-in using IndiGo kiosks located at the airport. Passengers can select their preferred seat a... Read more

Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket a... Read more

• On domestic flights you can cancel/ refund till 3 hours prior to flight departure • On international flights you can cancel/ refund till 4 hours pri... Read more

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Review: Wheelchair Accessible Caledonian Sleeper Train (London to Glasgow)

• by John Morris
• April 26, 2024

The Caledonian Sleeper is a long-distance sleeper train that operates daily (except on Saturdays) between Euston Station in London, England and five stations in Scotland — Glasgow Central, Edinburgh Waverley, Fort William, Aberdeen and Inverness. It is one of only two overnight services in the United Kingdom, and provides both standard seating and private cabins with beds.

During my recent trip to the UK, I reserved a wheelchair accessible cabin on the Caledonian Sleeper from London to Glasgow, as it provided a cost-effective way to travel between the two cities, while eliminating the need for one night in a hotel.

Booking a Wheelchair Accessible Ride on the Caledonian Sleeper Train

The Caledonian Sleeper’s Mark 5 coaches feature two types of accessible accommodation — one cabin with a double bed, and another with a bunk bed (two single/twin-sized beds). Since I was traveling alone and without a carer, I opted for the double bed.

Accessible cabins can be booked directly from the Caledonian Sleeper website , with a toggle to display accessible seating options. On the date of my travel, fares were priced at £205 GBP (about $256 USD) for a private cabin, or £50 GBP (about $63 USD) for a seat and wheelchair space in the standard coach.

The website also provides a fare calendar to compare pricing, and I found that my date of departure offered the lowest fare during the month of April. Other dates showed fares of £225, £240, or £250 GBP. I was happy to have secured a good deal and completed my booking.

Though 200 pounds may seem like an expensive fare, it’s important to consider the cost (and hassle) of alternate transportation options between London and Glasgow, as well as the cost of overnight accommodation in a hotel. I definitely saved money booking a cabin on the Caledonian Sleeper, and didn’t have to deal with airport security, baggage charges, or being separated from my wheelchair!

Boarding and Departure

Passengers departing on the Caledonian Sleeper train to Glasgow are invited to board the train as early as 10:15 p.m., with the service scheduled to depart from Euston Station at 11:45 p.m. This offers guests plenty of time to embark and settle in, as well as to get a head start on sleep if desired.

Although customers who have booked a private cabin have access to a lounge with light refreshments at Euston Station, I arrived close to departure (a few minutes after 11 p.m.), and decided to head straight to the train. The conductor scanned my mobile ticket and fetched a boarding ramp to assist me onto the train. The boarding process was quick, hassle-free, and I was shown to my wheelchair accessible cabin.

Wheelchair Accessible Cabin on the Caledonian Sleeper Train

Immediately after boarding car J, I turned to the left and noticed two large doors: one leading to an accessible shared bathroom, and the second leading to my wheelchair accessible cabin.

The cabin attendant presented me with a plastic key card, making it seem as though I had just checked-in to a hotel. Indeed, the Caledonian Sleeper has been called a “hotel on wheels” and, with a tap of the key card, the door to the Caledonian Sleeper’s accessible cabin opened to reveal a fantastic accommodation.

My cabin, numbered J1, was easily accessible via the wide (and automatic) sliding door. The accessible cabin, like the standard cabins behind it, takes up the majority of the train car’s width, which provided plenty of space to maneuver and park my power wheelchair.

The accessible cabin features a wash basin and mirror, perfect for freshening up before bed, as well as a table for work or dining. The large window had a shade, which I drew down to prepare for a restful night’s sleep.

The double bed was comfortable, made up with a lovely duvet and outfitted with four pillows. Though any train ride will leave riders bouncing up and down and swaying back and forth, I had no difficulty sleeping — the bed was a comfortable and welcomer sight after a long day or air travel and meetings in London.

Controls for the cabin lighting are located on a panel over the bed, and there are multiple power outlets and USB ports spread throughout the cabin. Unfortunately, I multiple warnings after booking that stated the power outlets are NOT designed for charging wheelchairs or other medical equipment, and are in fact only available for charging tablets, laptops and mobile phones.

Beneath the bed, I found open space suitable for storing bags, but believe it was also large enough to accommodate the use of a transfer hoist.

Wheelchair Accessible Bathroom on the Caledonian Sleeper Train

Although standard cabins on the train provide an en suite toilet and shower, wheelchair accessible cabins do not, and I was left to use the shared toilet adjacent to my cabin. I believe that I was the only passenger using this toilet, though it could theoretically be used by any passenger on the train.

The accessible bathroom was designed wonderfully, with space to turn about in a wheelchair, and also to park directly alongside the toilet for a safe transfer. Grab bars on both sides of the toilet made it easy and safe to use, and the bathroom sink was a roll under one. The Caledonian Sleeper train had one of the most accessible train lavatories I have reviewed, and I was happy to have it located so close to my cabin!

Caledonian Sleeper Amenities and Dining

Upon entry to my cabin, I was greeted with two chocolate bars on the bed, as well as a sleep kit with eye shades and earplugs.

Passengers in the Club Car and accessible sleeper cabins receive complimentary breakfast, either served in the dining car (which is partially accessible and located in the adjacent car K) or delivered to the cabin. Given my long travel from the United States to London the day before, and my plans for a busy day in Glasgow on arrival, I needed to prioritize sleep and opted for room service.

The options for breakfast delivered to the cabin included a Scottish Porridge Pot, Granola Yoghurt, Bacon or Sausage Roll, and a Vegan Roll. More substantial options were available in the dining car, including a traditional Scottish breakfast, a smoked fish frittata, and a traditional vegan breakfast. I opted for the sausage roll, with orange juice and coffee, but I soon regretted not visiting the dining car for the larger breakfast (it wasn’t very filling!).

Final Thoughts

Too few sleeper trains around the world offer a sufficient level of accessibility for travelers with disabilities, but the Caledonian Sleeper train really stands out for its thoughtfully designed wheelchair accessible cabins.

The Caledonian Sleeper train offers disabled and nondisabled people alike a unique travel experience that is comfortable, accessible and convenient. In my view, there is no better way to travel between England and Scotland, especially for wheelchair users, and I hope to experience many more rides aboard the Caledonian Sleeper in the future.

John Morris

Follow along as I travel the world with one hand, a passport and my power wheelchair!

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According To Booking.com, These Cities Are The Most Wheelchair-Accessible

Posted: July 20, 2023 | Last updated: July 20, 2023

Accessible cities

Barcelona, Spain

Barcelona is considered to be one of the most accessible European cities for good reason. All buses and most metro stations are wheelchair-accessible making getting around more convenient. There are also adapted pavements and pedestrianized, tree-lined boulevards; even Ciutat Vella (Catalan for Old City) is cobblestone-free. Plus, major attractions like Park Güell and Casa Milà offer reduced mobility access, as well as the Sagrada Família, which also provides free entry to wheelchair users.

If it's beach time you're after, the wheelchair-accessible promenade includes pathways down to the water, accessible changing facilities and a free assisted bathing service from June to September every year at the likes of Nova Icària and the Fòrum Bathing Area. Once you’ve soaked up all that Barcelona has to offer, rest easy at Hotel Casa Camper , Booking.com’s highest-rated accessible hotel in the city. Most of the rooms are wheelchair-friendly and two are specially adapted.

Seattle, Washington, USA

Seattle regularly claims the top spot as North America’s most accessible city. From taxis and buses to airport shuttles and ferries, you can expect comfortable rides with ramps, elevators and a Link Light Rail system, all of which are wheelchair-friendly. But its accessibility extends beyond its transport…

Here are more things to do and see in Seattle

Many of Seattle's attractions are also accessible to wheelchair users. Head to the top of the Space Needle (the city’s iconic observation tower landmark), go on a boat trip around the islands of Puget Sound, where you might spot a whale, or board the 175-foot-tall (53m) Seattle Great Wheel. If you’ve time, there’s also the waterfront Pike Place Market and surrounding nature areas that are equipped with boardwalks and viewing platforms. Stay in downtown Seattle’s Hotel Ändra , whose accessible suites come complete with a roll-in shower.

London, England, UK

Despite its narrow roads, cobbled pavements and a whole lot of tourists, London has been named one of the world’s most accessible cities, particularly when it comes to public transport. A quarter of the Tube’s stations have step-free access and you can plan your trip ahead of time using the TfL (Transport for London) website. 

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The city’s buses and black cabs are all wheelchair-accessible, while many tourist attractions have ramps. The government is said to be working on new access laws which will require all tourist attractions to provide adequate wheelchair access. Stay in the heart of the action at the stylish Redchurch Townhouse in Soho, whose accessible features include wheelchair platform stairlifts and handrail-fitted bathrooms.

Berlin, Germany

The German capital is well-equipped for wheelchair users, with wide, well-paved and flat pavements, and accessible public transport. If culture’s your bag, make a beeline to Museum Island, or stop off at the Reichstag. The imposing building’s 360-degree domed roof (pictured) is kitted out with a spiralling internal ramp, which also has resting points for manual wheelchairs.

There are also plenty of accessible hotels to choose from with many modern establishments featuring ramps, elevators and roll-in showers. The Wilde Aparthotels by Staycity , near Checkpoint Charlie, has an accessible room with an extra-large double bed and two sofa beds. The entire unit is wheelchair-accessible and is one of the city's top-rated accessible hotels.

Discover more things to do and see in Berlin with our guide

Singapore’s modernity is what earns the island country a place on this list, with well-maintained streets, dropped kerbs and smooth surfaces pretty much everywhere. Most tourist attractions are accessible, like the Singapore Cable Car, which takes you across the harbor to Sentosa Island . Of course, the iconic Gardens by the Bay is another must-see. This sustainable oasis is known for its high-tech ‘Supertrees’ (pictured), which are powered by solar panels and can collect and filter rainwater.

The city-state also has an efficient mass rail transit (MRT) system which is fully accessible with barrier-free access, and there are wheelchair-friendly taxis too. Wondering where to stay? The serviced suites at  Pan Pacific Singapore are wheelchair-accessible, as are the hotel's pool, fitness center and lounge. 

Vienna, Austria

Absorb Vienna’s history to its fullest, thanks to its accessibility. The historic center is a UNESCO World Heritage Site with smooth paths in place of clunky cobblestones. Dropped kerbs are also standard here. It’s easy to get around by tram, bus or metro with 95% of U-Bahn and S-Bahn stations completely accessible.

Inspired? These are the top things to do and see in Vienna

Many of the city's museums, galleries and attractions are wheelchair-friendly too. Don’t miss the Gustav Klimt masterpieces at the Belvedere Palace and Museum (pictured), or the jaw-dropping palaces of Schloss Schönbrunn and Hofburg. Complete your stay at the elegant and accessible Apartments Rooseveltplatz , with its upper floors accessible by elevator.

Sydney, New South Wales, Australia

Sydney is said to be one of the best places in the world for travelers with reduced mobility. There are barrier-free trains, buses and ferries with ramps. Museums, galleries and tourist sights have increasingly accessible options, with the Harbour Bridge recently installing elevators. Over on Bondi Beach you can rent beach wheelchairs and there’s a new ramp in the works which will improve access at the northern end.

Fancy seeing what else Sydney has to offer? Visit WheelEasy, a Sydney-based foundation whose website reviews attractions based on their accessibility. In terms of where to stay, choose from either end of the budget: The Darling's  luxury, accessible suites offer incredible harbor vistas while the Sydney Harbour YHA is an accessible hostel with just-as-awesome rooftop views. As well as spacious rooms and handrail-equipped bathrooms, the kitchen also has wheelchair-friendly cooktops and facilities. Read Booking.com's full list of wheelchair-accessible cities  here .

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