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Check eligibility for public transport concessions

Answer these questions to check if you're eligible for concession travel on public transport, and find out how to apply.

Accompanied children under 5 years of age travel free at all times.

1. Do you hold one of these cards?

Select one Centrelink Health Care Card Seniors Card Pensioner Concession Card DVA Veteran Gold Card Student ID card Vision Impairment travel pass Mobility pass Incapacitated Ex-service Personnel I don't have any of these cards

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Department for education.

• Student travel concession and allowances

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Students can access concession rates and allowances on public transport when carrying an approved student identification card.

Approved identification cards can be organised through government schools and must be carried when travelling.

Find out more about the types of travel allowances and how to apply.

Related information

Other pages in this section.

• School Card for low-income families
• Financial support schemes
• Grants for children in care
• Student home internet program
• International tertiary students – enrol dependents

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Page last updated: 22 Feb 2023

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Travel free with your Seniors Card

From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams – all day, every day. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD.

Seniors Card & public transport

South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams – all day, every day.

Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport.

Your Seniors Card is ready to use on public transport as soon as you receive it.

You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. It is important to separate Seniors Card from your other payment methods (cards, phones and devices) when you present it to the validator, to avoid an accidental payment.

New and replacement Seniors Cards are issued through the Seniors Card Unit.

How can I use my Seniors Card on public transport?

Your South Australian Seniors Card entitles you to free Adelaide Metro public transport at all times.

Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. The Seniors Card has the metroCARD technology built in (Seniors metroCARD) which means you only have to carry one card to access discounts on goods and services and public transport.

Using your Seniors Card on Adelaide Metro public transport is easy and it's ready to use as soon as you receive it.

You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free.

To validate, first separate your Seniors Card from your other payment cards, phones or devices, to avoid an accidental payment. Hold your card against the validator on your bus, train or tram. The validator will then indicate the following:

• Green = validation success (free)
• Red = validation unsuccessful (the card is not valid or has been disabled).

A beep and a green light means that it has validated properly.

If your card doesn't validate, speak with the bus driver or an Adelaide Metro staff member.

If you wish to access discounted parking at the Tea Tree Plaza Park ‘n’ Ride , you will need to add credit ($) onto your card.

New and replacement Seniors Cards (Seniors metroCARD) are issued through the Seniors Card Unit.

Do I need a different card to access discounts at businesses?

No. The Seniors Card entitles you to discounts and benefits at participating businesses as well as being your Seniors metroCARD for Adelaide Metro public transport. Refer to the Seniors Card Discounts & Deals Directory for business discounts.

Do I need to add credit to my Seniors Card?

From 1 July 2022, travel on Adelaide Metro public transport services is free all the time for South Australian Seniors Card members.

Seniors Cards will only require credit if members would like to access discounted parking at the  Tea Tree Plaza Park ‘n’ Ride .

How can I obtain a refund if there is unused credit on my card?

Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD.

To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station.

If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). A customer service representative will assist with processing a refund.

There is no time limit on when you can receive your Seniors Card refund. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you.

If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily).

Please note:

• refunds at the Adelaide Metro InfoCentre will be in cash only
• refunds and credit transfers require the Seniors Card member to be present or available via phone
• if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre
• credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the  Tea Tree Plaza Park ‘n’ Ride .

How do I add credit to my Seniors Card for discounted parking?

You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park ‘n’ Ride .

There are a few ways to add credit to your card.

Recharge your Seniors Card in person at:

• metroCARD recharge agent - eg selected newsagents and convenience stores
• Adelaide Metro InfoCentre at Adelaide Railway Station and recharge machines.

Simply present your Seniors Card and pay by cash, credit or debit card. The minimum recharge is $5 and the maximum amount you can store on your card is $200.

Phone the Adelaide Metro InfoLine on  1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount.

If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning.

Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website:

• visit  www.adelaidemetro.com.au/seniors
• click on 'Manage metroCARD'
• enter your personal account details.

You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15.

You can also check the balance remaining on your card and check transaction histories after you log in.

To access your metroCARD account on the Adelaide Metro website, you need to have a login and password.

Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000).

If you need your password reset, please email  [email protected] and staff will email the details to you.

Once you have logged in for the first time, you should change your password. You can do this by clicking on 'update my details'. New passwords need to be between 8 and 16 characters long.

For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily).

Do I need to touch my card on the validator when I get off the bus, train or tram?

No. However, you do need to validate when you enter and exit Adelaide Railway Station. Remember to separate your Seniors Card from your other payment cards, phones and devices to avoid an accidental payment.

Can I still transfer between services?

Yes, you can transfer to another service. Just validate your Seniors Card when you board or pass through barrier gates.

Can I use my Seniors Card on regional public transport services?

Adelaide Metro has contracted various private transport providers to run bus services in regions outside of Adelaide Metro's metropolitan network.

The private bus providers drive regular regional town and school routes, and connect smaller towns with regional centres. They also offer connection routes between regional areas and metropolitan Adelaide.

These providers offer concessions to South Australian Seniors Card members.

For more information, visit the Adelaide Metro website .

Can I take my mobility aid on Adelaide Metro public transport?

Yes. However, it is recommended that you refer to the  Adelaide Metro website for more specific information about safe travel for passengers using mobility aids on public transport.

What if my Seniors Card isn't working on buses, trains and trams?

If your card is faulty, use  Seniors Card member online services to order a replacement card.

Alternatively, contact the South Australian Seniors Card Unit:

• free call  1800 819 961
• email  [email protected] .

There is no charge for a replacement card.

What customer details are held by Adelaide Metro?

Details in the Adelaide Fare Collection System (AFCS) are a subset of the details held by the Seniors Card Unit, and include name, address, date of birth and email address. These details are copied into the AFCS so that:

• a Seniors Card member can add credit to their Seniors Card through the InfoLine or the website
• a Seniors Card member can be contacted if the Seniors Card has issues related to its metroCARD function
• a Seniors Card member can be contacted if any outstanding payments need to be made.

Adelaide Metro's website has more information about Adelaide Metro and metroCARD privacy .

Can I anonymise my details in AFCS?

Yes. Contact the Seniors Card Unit to request it (allow two working days). This does not affect the details held by the Seniors Card Unit.

Once completed, the only record held in the AFCS is the Seniors Card number linked to a metroCARD number and a de-identified date of birth. The name and address fields are blanked out in the AFCS.

What are the consequences of anonymisation?

You won't be able to use the Adelaide Metro website to add credit to your Seniors Card for discounted parking or view its transaction history.

Can I use my interstate Seniors Card to get Adelaide Metro public transport concessions?

Yes. Information for interstate Seniors Card members visiting SA.

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Public Transport and the Law Factsheet (PDF, 687 KB)

Ticket Inspectors and Police

When can a ticket inspector or transit police officer ask for my id.

A ticket inspector, security guard, driver or police officer can ask to see your student ID or concession card when you are using public transport or are at a public station. If you refuse to show your student ID or concession card, they can give you a fine.

If a police officer wearing plain clothes asks to see your student ID or concession card, politely ask to see their official identity card. A police officer who reasonably suspects that you have committed, or are committing, an offence can ask you to state your name, date of birth and address.

Do I need to travel with a student card to get cheaper tickets?

If you are 15 or older you must have your student ID with you while you travel if you want to buy a student price ticket. If you get Youth Allowance from Centrelink you can apply for a Transport Concession Card on the website www.sa.gov.au .

What can a ticket inspector, security guard, transit police or Adelaide Metro employee ask me to do?

They can ask you to get off a public transport vehicle if they think that you have behaved in a disorderly or offensive way. You can be banned from using public transport or going to platform/station for a period of time.

You can be told not to board or to leave public transport if:

• you are drunk or drug affected so much that you might cause discomfort, offence or embarrassment to other passengers
• you are abusive or acting in a threatening way
• the vehicle is full
• you’re not dressed appropriately
• you haven’t paid

If you don’t leave then you can be fined.

What if I don’t follow an instruction?

You can get a fine for not following reasonable directions of an employee of Adelaide Metro or a transit police officer while using public transport. If you have been told to get off public transport and you don’t, then a police officer or someone working for Adelaide Metro can use reasonable force to get you off the vehicle.

Behaviour on Public Transport

What can i get fined for.

There are lots of things you can get fined for on public transport. Here are a few:

• behaving in a way that is disorderly or offensive (like swearing, playing loud music, fighting, shouting, etc.)
• drinking alcohol
• standing on your seat or putting your feet on a seat
• getting on or off the vehicle while it is moving
• stopping or deterring someone from sitting on an empty seat

Can I get fined for mucking about at a station or bus stop, even if I’m not actually on the train or bus?

Yes. You can be fined or get in more serious trouble with police for behaving in certain ways while you’re at a station or waiting for public transport. Here are some things you can get in trouble for:

• damaging or defacing a public transport vehicle or any structure, sign or equipment that has to do with a public transport service
• riding a bicycle, scooter, skateboard or rollerblades on a public transport station or platform
• throwing or placing objects that might stop or interfere with public transport vehicles

Transit Barring Orders

What can i do if i’ve been given a barring order.

A ‘barring order’ means you’re not allowed to use public transport or be around public transport stations for a certain period of time. If you receive a barring order get legal advice so you can understand what you are allowed or not allowed to do. It is an offence to disobey a barring order.

Call the free Legal Help Line on 1300 366 424 to check your rights.

Contact us!

Would you like more information, resources, or a free visit to your school, organisation or group? Email: [email protected]

To apply for legal aid online, visit:  www.lsc.sa.gov.au

Call our free Legal Help Line: 1300 366 424

Acknowledgments:

The Legal Services Commission gratefully acknowledges the assistance of the National Children’s and Youth Legal Centre in allowing the Legal Services Commission of South Australia to use and adapt existing content.

Disclaimer: The material in this factsheet is a general guide only. It is not legal advice. For legal advice about your own particular situation we encourage you to call the Free Legal Helpline on 1300 366 424. The legal information was correct at the time of publishing, however may change without notice.

January 2022

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Confirm email, adelaide metro fares and tickets.

Adelaide Metro fares are the same on buses, trains and trams and remain the same no matter the distance travelled. You can pay with a rechargeable metroCARD ,  Adelaide Metro tap and pay ticket by using your credit/debit card or smart device, or the Adelaide Metro Buy & Go app on trams and buses with transfers to trains departing from the Adelaide Railway Station.

• Regular fares
• Concession fares
• Student fares

14 and 28 day passes

• Fare finder tool

Common questions

Paper MetroTickets are being phased out and are only available to buy on trains and trams, and for transfers to buses. Learn more here:  Goodbye paper MetroTickets!

How much are regular Adelaide Metro fares?

Peak travel times:

• Before 9.00 AM and after 3.00 PM Monday to Friday
• All day Saturday

Off-peak travel times:

• 9.01 AM to 3.00 PM Monday to Friday
• All day Sunday and public holidays

More information

All about adelaide metro regular fares.

Passengers 15 and older, who do not have a student or concession card, use regular fares.

When you buy a new regular metroCARD, you pay $5 for the physical card and need to load a minimum of $5 to it before you can use it. You can recharge it in blocks of $5, up to $200.

All about Adelaide Metro Concession fares

South Australian Seniors Card members are entitled to free travel at all times. For more information please see our Seniors Card page.

You can use an Adelaide Metro concession fare if you have a:

• Australian Pensioner Concession Card
• Veteran Gold Card
• Transport Concession Card
• South Australian full-time post-secondary student ID card (as approved by the South Australian government).

Concession cards giving you free travel at all times :

• Mobility Pass
• Vision impairment Travel Pass
• Plus One FREE COMPANION or Companion card (free travel is only for the companion)
• Incapacitated Ex-service Personnel Travel Concession Card – for Department of Veterans' Affairs (DVA) clients who meet certain disability pension or impairment conditions. To apply for this card, first contact the DVA and ask them to provide you with proof/confirmation of your assessment. When you receive the document from them,  contact us to apply for the card.

You must have your concession card with you whenever you are using a concession metroCARD or Buy & Go ticket. View examples of acceptable Adelaide Metro concession cards and acceptable regional concession cards .

When you buy a new concession metroCARD (excluding Seniors Card), you pay $3.50 for the physical card and need to load a minimum of $5 to it before you can use it. You can recharge it in blocks of $5, up to $200.

Special Hospital Workers metroCARD

Free public transport is valid for holders of a Special Hospital Workers metroCARD for travel to and from the following metropolitan hospitals only:

• Flinders Medical Centre (FMC)
• Hampstead Rehabilitation Centre (HRC)
• Lyell McEwin Hospital (LMH)
• Modbury Hospital
• Noarlunga Hospital
• The Queen Elizabeth Hospital (TQEH)
• Royal Adelaide Hospital (RAH)
• Women's and Children's Hospital (WCH)
• Repat Hospital (Repat)

All enquiries regarding this initiative should be directed to SA Health at: [email protected]

See the conditions of use for more information.

You aren't eligible for concession fares if you have a:

• Health Care Card - but you may be eligible for a  Transport Concession Card
• Student card from interstate or for part-time, online or correspondence studies.

Child, primary and high school student Adelaide Metro fares

Children younger than 5 travel free when they are with a parent or carer.

Children and students aged 5 to 14 pay discounted student fares and do not need to carry student ID.

High school students aged 15 or older must carry a South Australian government-approved student ID card.

When you buy a new student metroCARD, you pay $3.50 for the physical card and need to load a minimum of $5 to it before you can use it. You can recharge it in blocks of $5, up to $200.

On weekends,  South Australian school holidays and  public holidays , two children under the age of 15 can travel free when they are with an adult who is using an adult Daytrip (via the Buy & Go app or loaded to a metroCARD). Free travel for children doesn’t apply if the adult is using a Singletrip on a regular or concession metroCARD or a Seniors Card.

Fare finder

When are peak and off-peak travel times.

Peak travel is before 9am and after 3:01pm Monday-Friday, and all day Saturday.

Off-peak is between 9:01am and 3pm Monday-Friday, and all day Sunday and public holidays.

How long does a single fare last for?

Your fare lasts for two hours from when you validate your ticket or metroCARD, unless you have unlimited daily travel on a:

• Daytrip ticket (expires 4am the day after purchase)
• Cruise ship pass
• Visitor pass (three days)
• 14-day or 28-day multi-day pass on metroCARD.

What are 14-day and 28-day passes for metroCARDs?

These passes are loaded to a metroCARD and give you unlimited bus, train and tram travel for either 14 or 28 days in a row. This means they are good for people who use public transport most days of the week, as they work out cheaper than normal metroCARD fares.

You can add a pass to a metroCARD

• through  your online metroCARD account (if you’ve registered the card with us)
• at the InfoCentre in the Adelaide Railway Station
• at metroCARD retailers or vending machines across Adelaide
• using a vending machine on-board trains and trams
• by calling the InfoLine on 1300 311 108.

When you add a pass to a metroCARD, it will start its countdown of days the next time the card is validated. You can’t pause a 14-day or 28-day pass – it will expire after its allocated time, no matter how many times or what days of the week you validate it.

Where can I buy an Adelaide Metro metroCARD or ticket?

You can buy:

• metroCARDs from vending machines and  retailers across Adelaide
• ready-to-use  metroCARDs online , and we will post it to you
• paper MetroTickets from vending machines on-board trains and trams and Adelaide Railway Station.

You can also purchase Singletrips, Daytrips and 3-Day Visitor passes on the free Adelaide Metro Buy & Go app .

Can you pay cash on Adelaide Metro buses?

No. Adelaide Metro buses are cashless and you cannot purchase tickets on board.

To pay for your fare with cash, you can buy a metroCARD in person, then either recharge it for access to best-value fares or load it with a Singletrip ticket.

Alternatively, you can buy tickets on the Adelaide Metro Buy & Go app or  tap and pay with your Visa or Mastercard (or smart device).

What if I've lost my metroCARD or ticket?

We can only track, cancel or replace  registered  metroCARDs.

Contact us to cancel your registered metroCARD as soon as you notice it is missing. If you have auto recharge setup on a metroCARD, cancel that, too. Either:

• call our InfoLine on  1300 311 108
• visit us at the InfoCentre Adelaide Railway Centre.

If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5.

Paper MetroTickets cannot be registered or replaced if they are lost or stolen.

Related information

• Using and managing metroCARD
• Find where to buy or recharge a metroCARD, get information, store your bike or park your car.
• Passenger behaviour and safety
• Savings estimator – work out whether it's more cost-effective for you to use public or private transport
• Tap and pay on trams
• Goodbye paper MetroTickets!

Last updated 23/02/24

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Travel and concession cards

For free and confidential legal advice about this topic, please contact us here ., navigate this page, can i get free travel.

You can only travel for free on public transport in South Australia if you’re under 5!  If you’re reading this, chances are that’s not you.  

School students

If you are a full-time student at school, you can get discounted travel on a Yellow Student Metrocard or a Student Metroticket

• If you’re under 15 : discounted fares apply without a concession card
• If you’re over 15 : in High School, discounted fares apply, so long as you have a Secondary School Card on you at all times while you travel. You should inquire with your school about getting one.

University students

If you study full time at university or TAFE, you can also travel a discounted Green Student Metrocard or a Metroticket. This is available at the following tertiary institutions:

• Smarts College
• University of Adelaide
• University of South Australia
• Flinders University
• Carnegie Mellon University Australia
• Tabor College of Higher Education

You will need to carry your university ID card on you at all times when you travel in order to get concession fares.

What will happen if I travel with a concessional ticket without my valid student ID?

Without supplying a valid student ID, you could be fined $160 for using a concessional ticket.

What are rules about behaving on public transport?

When you’re travelling on public transport in South Australia, you have to follow certain rules that may include a $160 fines if not followed. This includes:

• Keep your bags and bodies out of peoples’ ways
• Defacing vehicles, equipment or any item in connection with public transport services
• Behaving in a disorderly or offensive manner while on public transport
• No smoking in vehicle
• Consumption alcohol or carrying it in an open container
• Littering in public transport

If you break any of these rules, you could be fined as much as $160.

If you have a question about travel and concession cards that we haven’t answered here please contact us here.

This page was last updated by Lauren Howe on 24th July, 2018

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Date published, last updated.

• Passenger Transport Regulations 2009 (SA)
• Passenger Transport Act 1994 (SA)

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Concession and health care cards

Concession and health care cards can get you cheaper health services and medicines.

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Card details, types of cards, other support.

Your card displays your personal information, so treat it with care and keep it secure. Your card can display:

• your first name and family name
• your Customer Reference Number (CRN)
• your home address
• the date your concession entitlement begins
• the date it expires.

Depending on the card you have, it will also show the:

• first name and family name of your partner, if you have one
• first name of any dependent children.

You can ask us not to have your address or partner’s details printed on your card.

The type of concession or health care card you can get depends on your situation.

You can use your concession or health care card to get cheaper medicines under the Pharmaceutical Benefits Scheme . You may also use your concession card if your doctor bulk bills for visits.

Commonwealth Seniors Health Card

You can get a Commonwealth Seniors Health Card if you meet all of the following. You:

• have reached Age Pension age
• are an Australian resident and live in Australia or you hold a special category visa
• don’t get an income support payment from us or the Department of Veterans’ Affairs (DVA)
• don’t have a DVA issued Pensioner Concession Card or Commonwealth Seniors Health Card
• meet the income test.

Your card is valid for one year. If you remain eligible, you don’t need to do anything. We’ll send you a new card each year in August.

Ex-Carer Allowance (Child) Health Care Card

You can get an Ex-Carer Allowance (Child) Health Care Card if you meet all of the following. You:

• are between 16 and 25
• are a full time student
• had a Carer Allowance Health Care Card on the day before you turned 16.

Your card is valid for one year. You must renew the card each year.

Foster Child Health Care Card

You can get a Foster Child Health Care Card if you’re a foster carer or care for someone else’s child. You must also meet both of these conditions:

• be an Australian resident and live in Australia
• hold a permanent visa or a special category visa.

Your foster child must live with you as long as you hold this card.

Your card is valid for one year. If you remain eligible, you don’t need to do anything. We’ll send you a new card each year when the current one expires.

Health Care Card

You can get a Health Care Card if you:

• live in Australia
• get some payments or supplements from us
• meet the age rules of the payment you get.

Payments or supplements include:

• ABSTUDY Living Allowance
• Carer Allowance if you care for a child under 16 - the card is for the child in your care
• Carer Payment for short term care under 6 months
• Family Tax Benefit Part A at the maximum rate
• Farm Household Allowance
• JobSeeker Payment
• Mobility Allowance if you don’t get Disability Support Pension
• Parenting Payment partnered
• Special Benefit
• Youth Allowance .

Your card is valid for one year. If you keep getting the payment or supplement, you will remain eligible. If you remain eligible, you don’t need to do anything. We’ll send you a new card when the current one expires.

Low Income Health Care Card

You can get a Low Income Health Care Card if you’re either:

• 19 or older
• younger than 19 and are independent
• younger than 19 and eligible for Family Tax Benefit.

You must be an Australian resident and live in Australia, or hold one of the following visas:

• permanent residence visa holder
• Special Category visa
• partner provisional visa subclass
• temporary protection visa .

You must also meet an income test.

Your card is valid for one year. You must renew your card each year.

Pensioner Concession Card

You can get a Pensioner Concession Card if you get:

• Age Pension
• Carer Payment
• Disability Support Pension
• JobSeeker Payment or Youth Allowance - you must be single and caring for a dependent child while you’re looking for work
• Parenting Payment single.

You’re also eligible if you’re 60 or older and for more than 9 months have been getting one of these:

• Special Benefit .

Or, you have a partial capacity to work and you get one of these payments:

• Youth Allowance as a job seeker.

Your card is valid for 2 years. If you remain eligible for the pension or allowance you don’t need to do anything. We’ll send you a new card every 2 years on your birthday.

Other organisations have support services and information you may find helpful. You can use Payment and Service Finder to find help in your local area.

The Department of Veterans’ Affairs has a concession card for those who are eligible.

Read about concessions available in your state or territory on their websites:

• Australian Capital Territory - Cost of living support
• New South Wales - NSW Government Community Support
• Northern Territory - NT Pensioner and Carer Concession Scheme
• Queensland - Concessions
• South Australia - Disability concessions and entitlements
• Tasmania - Discounts & concessions
• Victoria - Concessions & benefits
• Western Australia - ConcessionsWA .

Use our tools and information to help you manage your money . The way you use your money will change during your life. We have some tips and tricks to help you at different times of your life.

Find out what help you can get while you’re recovering from an injury or illness.

This information was printed 13 May 2024 from https://www.servicesaustralia.gov.au/concession-and-health-care-cards . It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.

Printed link references

South Australian Transport Subsidy Scheme

A Simpler. Faster. Safer. experience for SATSS taxi travel is being introduced in South Australia.

A new digital journey has arrived, South Australian Transport Subsidy Scheme (SATSS) is now introducing a new experience for SATSS taxi travel in South Australia.

Take a look at our video to learn how it works for both SATSS members and taxi drivers.

Learn more about what the new SATSS experience means for you:

I'm a member

Go >>> (to members information)

I'm a driver

Go >>> (to drivers information)

Quick links

Register a member carer or contact

Go >>> (to register a member, carer or contact)

Report a lost or stolen member ID card

Go >>> (to report a lost or stolen member id card)

Contact SATSS for interstate vouchers

Go >>> (to contact SATSS for interstate vouchers)

Apply for SATSS member travel

Go >>> (to apply for SATSS member travel)

Driver enquiries

Go >>> (to driver enquiries)

Changes to SATSS for members

This new SATSS system has been designed to make SATSS travel simpler, faster and safer for everyone.

For members this will mean no more paper vouchers, real time journey information, automatic fare calculations and automated travel notifications for carers or alternate contacts.

What are the changes?

A new digital app for taxi drivers, called the SATSS app, is replacing the paper based voucher system — simplifying how you access subsidised taxi fares and improving how your journey information is recorded. Active SATSS members residing in metropolitan Adelaide are being issued a new SATSS member ID card, which must be used to access subsidised taxi fares in metropolitan Adelaide. The rollout of new cards for active members residing in regional areas is set to commence late 2021.

How does it work?

At the beginning of a journey, the driver will use their mobile phone to scan the barcode on the SATSS member’s ID card. This will record the SATSS membership number and start the journey.

If registered, an automatic notification will be issued to the member’s nominated carer or contact. This notification will include a link to a map showing the exact route a driver is taking for the member’s journey.

When the taxi has arrived at the member’s destination, the driver will scan the member ID card barcode again to record that the journey has ended.

The driver will enter the meter value into the app, which then automatically calculates the remaining fare to be paid by the member. Members will also be able to hear this information through the phone’s text-to-speech functionality.

If a member has provided their email address to SATSS, they will be emailed a summary at the end of each journey which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining.

For the app to calculate the subsidy correctly, members must present their member ID card for scanning at the beginning and end of each journey.

What are the benefits?

It’s simpler..

To access your SATSS subsidised trips, all you need is your member ID card.

It’s faster.

With a quick scan of your member ID card, you can pay your fare faster. The app will automatically calculate your subsidy and display the total fare payable by you.

It’s safer.

Your new member ID card allows your journey to be recorded in real-time. This means a carer, or nominated contact can receive notifications about your journey, in real time.

How is this safer?

Carer / or nominated contact notifications.

Members can nominate a carer, or alternate contact to receive an automated notification by email or SMS advising them of the members journey in real time. When a member ID card is scanned at the beginning of a journey, a text or email notification will be sent to the registered contact. This notification will include a link to a map showing the exact route a driver is taking for the member’s journey. This link will be valid for two hours.

Driver validation

A taxi driver must have a current and valid driver accreditation to access and use the SATSS app.

Vehicle validation

The driver’s vehicle registration must be valid in order for the SATSS app to be used.

SATSS Member FAQ

How do i keep track of my trips.

At the end of each journey, members will be emailed a summary which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining. Members can register their email address below.

Member ID cards are also linked to the SATSS database and will automatically keep track of all subsidised trips.

What are the conditions of use for SATSS members?

The conditions of use for SATSS members remain unchanged. Member’s trips will be topped up when the next allocation of trips are due.

The SATSS conditions of use for members can be viewed here (PDF, 585 KB) .

What if I forget my member ID card?

If a member does not present their SATSS member ID card to the driver at any time during the journey, they will need to pay the full fare amount. If a member ID card is lost or stolen members can contact SATSS .

What do I do with my paper vouchers?

Your new barcoded member ID card replaces your SATSS paper vouchers, and you should no longer use your paper vouchers for taxi travel in metropolitan Adelaide. Any unused paper vouchers must be returned to SATSS after this date. A reply paid envelope will be provided with your new SATSS member ID card.

What if I haven't received a new barcoded ID card?

New SATSS member ID cards are currently being issued to active members residing in metropolitan areas. If you have yet to receive your card, you can contact SATSS on 1300 360 840, or email [email protected] .

Members who have not been issued the new barcoded card can continue to present their non-barcoded SATSS ID card and submit a paper voucher to taxi drivers to receive a subsidised fare as normal.

What if I live in regional or country South Australia?

Once the new card system is rolled out to regional members, if a journey is wholly within, or starts or ends in regional South Australia and the maximum metered fare is over $40, the driver will ask the member if they would like to use 1, 2 or 3 trips to subsidise their fare. The app will then automatically calculate and display the total fare payable by the member after the subsidy has been applied. For the app to calculate the subsidy, members must present their member ID card at the beginning and end of each journey.

I have lost my card, what do I do?

To report lost or stolen member ID cards, call SATSS on 1300 360 840, or email [email protected] . SATSS will cancel the lost card and will issue a new card within 5-10 business days. Member’s will not be charged to replace a member ID card*.

*Fee charged for the cost of a replacement member ID card subject to change

What about interstate journeys?

Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840. Please allow at least 5 – 7 days for the vouchers to be posted. If you are frequently required to travel interstate on short notice, please contact SATSS to discuss travel options.

I’m not a SATSS member, how do I apply?

Please download the application form (PDF, 1062 KB) for discussion with your GP.

Can a driver refuse a SATSS member a subsidised fare if they do not have a voucher on them?

No. As of 17 November 2020, drivers who refuse to download the SATSS mobile application or refuse to provide a SATSS member a subsidised fare if they only have a SATSS ID card for scanning are in breach of the SATSS Conditions of Use for Drivers of Taxi Services and Certain Car Services, pursuant to the Passenger Transport Regulations 2009.

If a driver refuses a SATSS member who doesn’t present a voucher, the member should note the plate number of the taxi and report it to SATSS as soon as possible. Drivers who do not comply with Conditions of Use face a $210 expiation, or a maximum Court penalty of $2500.

SATSS members are required to always carry their SATSS ID card on them while travelling in a taxi, as per their Conditions of Use for Members.

From 2 August 2021, members who have received the new barcoded SATSS ID card can no longer use paper vouchers for subsidised travel, as the card replaces the paper vouchers.

Register a carer or contact

To register a carer or contact to receive notifications when you (or your dependent) travel, you will need to provide the member ID number, surname and date of birth of the SATSS member, and a valid mobile number or email address below:

Members can register their details, or the details of a carer or alternative contact, to receive email notifications about their journey.

To register the following information is required: SATSS member ID number, member card CVV number (on back of member card), member surname and date of birth, and a valid email address. A mobile number for the member and/or alternate contact may also be provided if applicable.

Lost or stolen member ID cards

If your member ID card is lost or stolen you must notify SATSS as soon as possible by calling SATSS 1300 360 840 , or email [email protected] .

SATSS will cancel your lost card, and will issue you with a new card within 5-10 business days. You will not be charged to replace a member ID card*.

*Fee charged for the cost of a replacement member ID card subject to change.

Interstate vouchers

Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840 , or email [email protected] . Please allow at least 5 – 7 days for the vouchers to be posted to you.

Changes to SATSS for drivers

A new digital app for taxi drivers, called the SATSS app, has now replaced the current paper based system — simplifying the process to obtain subsidised taxi fares for SATSS members, streamlining the payment process, and improving how journey information is recorded.

Paper based vouchers will no longer be issued for subsidised taxi fares. SATSS members have been issued a new member ID card which will be used to access subsidised fares.

To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.

Drivers will be in breach of regulations if they do not accept SATSS via the app.

The new SATSS system will simplify the process to obtain subsidised taxi fares for SATSS members, streamline the payment process, and improve how journey information is recorded.

The SATSS app is now available for download. To download the SATSS app on your Apple or Android mobile, you can visit your app store. To create a mySA GOV account visit sa.gov.au/mysagov .

How does the SATSS app work?

• When starting a shift, drivers will need to log into the new SATSS app on their mobile device using their mySA GOV credentials.
• To start a SATSS journey, drivers must scan the barcode on the SATSS member’s ID card when the meter is activated. This records the passenger’s subsidy details and journey. A GPS tracker is enabled on the app to record the exact route taken for each journey.
• When a driver has arrived at a SATSS member’s destination, they must scan the barcode on their member ID card again to record that the journey has ended.
• The driver must then enter the total fare displayed on the meter into the app. The app will automatically calculate the total amount payable by the passenger, taking into account the subsidy, the $1 levy and lifting fee (if applicable).
• Where a journey is within, or starts or ends in regional South Australia and the metered fare is over $40, the app will give drivers the option to ask the SATSS member if they would like to use 1, 2 or 3 trips to subsidise their fare.
• If the drivers mobile’s internet/data is not switched on when the SATSS member ID card is scanned, this journey information will be stored in the app until the mobile’s internet is switched on. SATSS journey payments cannot be processed until journey information is uploaded to the SATSS system. This happens automatically when the mobile’s internet is on.

Simpler process

Driver’s no longer need to complete a paper based voucher for subsidised fares.

Faster payment

Removing the paper based voucher system means that payments made to drivers and operators by their Central Booking Service (CBS) will be faster. All journey information will be automatically uploaded to the SATSS system, reducing the time it will take for trips to be processed.

Better security

Accessing the SATSS app will require drivers to log in and verify their identity, with a mySA GOV account.

Other SATSS app features

Notifications for passenger carers, or contacts.

A SATSS member can nominate a carer, or alternate contact, to receive an automated notification by email or text advising them of their journeys. A notification will be sent by text or email at the start of the journey with a link to a map showing their journey in real time. This link will be valid for two hours. At the end of a journey, a second notification will be sent by email that includes the total fare amount, total amount paid by the passenger, and the number of trips remaining.

Text to speech

The app includes a text to speech function that will read out the fare information for passengers, helping any passenger who may be vision impaired. There is a playback function within the app to repeat this information if a passenger does not hear the fare information.

Selfie function

A selfie function has been enabled on the app, and drivers will be randomly prompted to take a selfie to confirm their identity. This will be saved in the backend system along with the trip details for monitoring by SATSS.

Passenger card protection

The app has been designed so that a mobile device cannot scan a photo, or copy a SATSS member ID card. Fraudulent use of SATSS member ID cards, the SATSS app, or obtaining a benefit by deception, is a criminal offence and will result in Police prosecution.

SATSS Drivers FAQ

I’m unable to login to the satss app.

Setting up a verified mySA GOV account is a two-step process – first create login details using your email address and choose a password.

Second, verify your identity by providing your driver licence details and the payment number from a registration renewal form in your name. Watch this video to assist you in setting up a verified mySA GOV account .

Alternatively, if you are still unsure if you have set up your account correctly, or do not have the documentation required to verify your identity, call Service SA on 1300 450 422 (Monday to Friday) during business hours.

• If you have a verified mySA GOV account, yet are unable to login to the SATSS app, there may be an issue with your Taxi Driver Accreditation. Contact the Accreditation and Licensing Centre on 13 10 84 for more details.

Unsure if you have a mySA GOV account?

If you have a digital driver’s licence or digital driver accreditation then you already have a verified mySA GOV account.

Driver’s must have a current and valid driver accreditation to access and use the SATSS app.

The app will not allow a driver to scan a SATSS member ID card if they are not accredited or the vehicle is not registered.

Drivers can create a mySA GOV account online at sa.gov.au/mysagov . For step-by-step instructions on how to set up a mySA GOV account

To create an account and verify your identity you will need your South Australian driver’s licence and South Australian vehicle registration details. If you don’t have these available or need assistance, call Service SA on 1300 450 422 (Monday to Friday) during business hours.

Can I still accept paper-based vouchers?

While member ID cards will be issued to active SATSS members, drivers may still be presented with a paper based voucher. All paper based vouchers must be accepted while SATSS members transition to the new card scanning system.

To determine if a member should use a yellow SATSS paper voucher or have their member card scanned, always ask to sight their SATSS member ID card before starting the journey. If the member ID card has a barcode, the card should be scanned using your SATSS app.

If the SATSS member ID card does not have a barcode, the paper voucher may be accepted.

Drivers will be notified when this transition period has ended and paper vouchers will no longer be accepted.

A member only showed me their SATSS member ID card at the end of the journey

We understand getting used to a new system takes time. If a member forgets to show you their card at the start of the journey for scanning, simply scan their card twice at the end of the journey, and continue enter all other journey information including booking number and total metered fare, to calculate the subsidised fare the member must pay.

Do not charge the member the full metered fare. Kindly remind the member to present the card at the start and end of the journey in the future. Please note there may be a small delay approval for payment on journeys where the card is only scanned at the end of the journey, as SATSS will need to confirm with your CBS the correct start location and pick up time.

How do I get paid for digital SATSS journeys?

A Driver Activity Report will be sent to your mySA GOV email address. SATSS journeys that have synced from your app to the SATSS system, and have been approved for payment will be listed in this email. You can provide these email summaries to your Operator to receive payment for your approved SATSS journeys.

I have questions about my SATSS app

If you have queries about using the SATSS app, contact your CBS for assistance, or email [email protected] .

Can I close my account?

If you no longer wish to access information and process transactions for your driver licence and/or vehicle registration through your mySA GOV account, please click the 'Close account' link in your mySA GOV account. While you will retain a 'mySA GOV' account you will no longer have access to EzyReg Account services or be able to login to the SATSS app.

Any vehicles you have nominated for direct debit must be unsubscribed from direct debit before you can close your account.

If you have subscribed to digital renewal notices, you will be unsubscribed from the service and receive paper notices instead.

Please note: Once your account has been closed you will need to verify your identity again should you wish to use EzyReg Account services or use the SATSS app.

Have more SATSS driver enquiries?

For further information about the South Australian Transport Subsidy Scheme please contact SATSS on 1300 360 840, or email [email protected] . To discuss your specific requirements please contact your CBS.

• Need urgent help? Phone numbers

Online services

You can access a range of DVA services online.

• Make and track your claims
• Access your digital Veteran Card
• View your accepted conditions

Providers and ESOs

DVA Online Services modernises transactions for service providers such as transport bookings and invoicing.

Receive urgent help

These services are confidential and available 24 hours a day.

If life is in danger, call 000 .

Free counselling, treatment programs and suicide prevention training.

1800 011 046

Helps ADF personnel and their families access mental health services.

1800 628 036

Crisis support and suicide prevention help.

1800RESPECT

Help for people impacted by sexual assault, domestic or family violence and abuse.

1800 737 732

Concessions in South Australia

This page is about concessions available to DVA clients in South Australia (SA).

On this page

Who is eligible for concessions, health concessions, transport concessions, household concessions, vehicle concessions, more information about concessions, moving interstate.

The organisation that offers the product or service, e.g. your local council, decides what sort of concession is offered and to whom it is offered. DVA Pensioner Concession Card (PCC) and Veteran Gold Card holders are usually eligible for concessions, but it is important to contact the organisation offering the concession to confirm your eligibility.

Treatment Cards

If you have a DVA treatment card (Veteran Gold Card or  Veteran White  Card ) you should always use this card for medical, hospital, pharmaceutical and allied health services.

Pharmaceutical benefits

The rates quoted are current from 20 March 2024.

PCC holders are eligible for medication under the Pharmaceutical Benefits Scheme (PBS) at $7.70 per prescription. Your pharmacist can tell you which medicines are listed under the scheme. Premiums charged by manufacturers may apply to some alternative brands/medicines. Once you have spent the PBS Safety Net threshold amount on PBS medicines, you will receive free PBS medicines for the rest of the year. For more information, please visit: www.humanservices.gov.au/individuals/services/medicare/pharmaceutical-benefits-scheme .

National Diabetes Services Scheme

You can receive a range of Australian Government approved products at a reduced price. For more information contact the scheme on 1300 136 588 or visit their website at: www.ndss.com.au .

Hearing services

The Office of Hearing Services provides vouchers which enable you to get hearing assessments and devices from hearing service providers of your choice. This includes the cost of fitting the device. For more information contact the Office of Hearing Services on 1800 500 726 , email hearing [at] health.gov.au or visit their website at: hearingservices.gov.au .

PCC holders receive a discount on ambulance cover membership fees. For more information contact the SA Ambulance Service on 1300 136 272 or visit their website at: www.saambulance.com.au .

SA Dental Services Clinic

PCC holders can access dental care at SA Dental Service clinics. For more information visit their website at: www.sahealth.sa.gov.au .

GlassesSA helps eligible South Australians obtain low cost glasses or, for those with serious eye conditions, no cost contact lenses. To find out more visit www.sa.gov.au/concessions/GlassesSA or contact the GlassesSA Hotline on 1300 762 577 (TTY (08) 8226 6789 ) between 9am and 5pm Monday to Friday.

Incapacitated Ex-Service Personnel Travel Concession Card

This card entitles card holders to free bus, tram and train travel within Adelaide. DVA clients who hold a Veteran Gold Card with TPI embossed receive a Disability Compensation Payment at 100%, Intermediate or Extreme Disablement Adjustment (EDA) rates or have been assessed under the Military Rehabilitation and Compensation Act 2004 (MRCA)  at 60 or more impairment points are eligible for the card.

For more information, please contact Adelaide Metro on 1300 311 108 or visit: Adelaide Metro fares and tickets .

Other public transport concessions

PCC and Veteran Gold Card holder may receive discounts on public transport when using metropolitan services or recognised regional city transport services. For more information, contact the SA Government Concessions Hotline on 1800 307 758 or visit: www.sa.gov.au/topics/care-and-support/financial-support/concessions/transport-concessions .

South Australian Transport Subsidy Scheme (SATSS)

The SATSS provides subsidised taxi fares for people with permanent and severe disabilities. For more information call 1300 360 840 or visit their website at: https://www.sa.gov.au/topics/driving-and-transport/disability/taxi-fare-subsidy-scheme .

Australia Post

Australia Post offers a 40% discount on postage stamps, discounts on re-directing mail and deliver some items that aid the sight of people with a vision impairment free of charge, or at a discounted rate, for Veteran Gold Card, Veteran White Card and Veteran Orange Card holders. For more information contact Australia Post on 13 76 78 or visit auspost.com.au/ .

Telstra offer a number of concessions to PCC holders, including a discount on new telephone service connection fee and a reduction in your home line plan costs. For more information contact Telstra on 1800 676 442 or visit www.telstra.com.au/home-phone .

Cost of Living Concession

The Cost of Living Concession provides eligible card holders with a maximum annual payment per household to put towards their greatest needs, whether that is electricity, gas and water bills or council rates.

The following DVA clients are eligible for the concession payment:

• Pensioner Concession Card holders
• holders of a Veteran Gold Card embossed with ‘TPI’, ‘EDA’ or ‘War Widow’;
• Veteran Gold Card holders who have been assessed under the MRCA at 80 or more impairment points; and
• Commonwealth Seniors Health Card.

For more information contact the Concessions Hotline on 1800 307 758 or visit their website at: www.sa.gov.au/concessions .

Other Household Concessions

A number of additional concessions are available for eligible card holders to provide assistance with expenses such as energy, water and sewerage. For more information including the eligibility criteria contact the Concessions Hotline on 1800 307 758 or visit their Concession Finder website: www.sa.gov.au/concessions .

Drivers’ Licences & Registration – Pensioner concession

PCC holders are eligible for a 50% reduction in the registration fee, exemption from the payment of stamp duty on Compulsory Third Party (Bodily Injury) Insurance (This is not a reduction in the insurance premium) and a 50% reduction in the Drivers Licence fee. For more information, contact Service SA on 13 10 84 or visit their website at: https://www.sa.gov.au/topics/driving-and-transport/motoring-fees/registration-and-licence-concessions .

Drivers’ Licences & Registration – Incapacitated ex-service person’s concession

Veterans receiving TPI and EDA pensions and Veterans who, as a result of eligible military service, are blind, or have lost a leg or foot are entitled to this concession, which provides discounts on registration and drivers licence fees and exemption from the payment of stamp duty on Compulsory Third Party (Bodily Injury) Insurance. (This is not a reduction in the insurance premium). For more information, contact the Service SA on 131 084 or visit their website at: www.sa.gov.au/topics/driving-and-transport/motoring-fees/registration-and-licence-concessions .

Stamp Duty - Motor Vehicles Exemption

An exemption from stamp duty is available on an application to register a motor vehicle in, or transfer the registration of a motor vehicle to, the name of a person who is an eligible ex-serviceperson and has been assessed by Veterans’ Affairs as having a disability level of 70% or more.

This exemption is only available with respect to one vehicle registered in the name of the incapacitated person, at any one time.

For further information please phone: (08) 8204 9888 or visit: www.revenuesa.sa.gov.au .

Motor Vehicle GST exemption

Once every 2 years or 40,000 km, eligible veterans are entitled to GST exemption on the purchase of a new car. GST exemption is also available on spare parts necessary for the running of a motor car. For more information refer to Supply of Cars and Car Parts GST Free . 

SA Seniors Card

The SA Seniors Card is issued free and provides access to savings on a range of goods and services provided by participating businesses. For more information contact the SA Seniors Card on 1800 819 961 or visit their website at: www.sa.gov.au/topics/seniors/seniors-card .

If you have recently moved interstate, and not received a new concession or treatment card reflecting your state of residence, please contact us.  Some state government concessions require your card to match your state of residence.

Concessionary travel

Cheaper travel with the National Entitlement Card scheme.

100 million free bus journeys made by under 22s

More than 100 million free bus journeys have been made since the Scottish Government introduced free bus travel for under 22s.

Our concessionary travel schemes make getting about easier and cheaper for people in Scotland. And by making more sustainable travel choices easier to access, we can help to tackle the climate emergency as well.

Over 2 million people across Scotland can travel for free by bus, and eligible islands residents can access free ferry vouchers too.

Find out more about the free and discounted travel on offer.

Under 22s free bus travel

Young people and children in Scotland who are aged 5-21 can apply for a card to access free bus travel.

60+ or disabled free bus travel

People in Scotland who are aged 60 and over, and disabled people who meet the eligibility criteria can apply for a card to access free bus travel.

Ferry vouchers

Eligible islands residents who have a National Entitlement Card can get two free return ferry journeys to the mainland each year.

Other concessionary travel and discounts

Find out about other concessionary travel schemes and discounted travel in Scotland.

The Transport Scot Pass Collect app

Find out more about the Transport Scot Pass Collect app and how to use it.

Reporting misuse

How to report concerns about misuse of the concessionary travel schemes for investigation.

Getting and using your card

How to apply.

• Apply online at getyournec.scot
• Find contact details to apply through your local council

Using your card

• Find out about using your NEC on other transport modes

Help with travelling

• Find out more about the Thistle Assistance Card

Concessionary travel data

We monitor data relating to our National Concessionary Travel Schemes (NCTS), which provide free bus travel for those aged under 22, 60+ and eligible disabled people, on a regular basis. View the latest data on concessionary bus journeys and cardholders .

Concessionary travel and smart ticketing privacy policy

Our concessionary travel and smart ticketing privacy policy outlines how we use, store and share the personal information we hold about you in connection with our national concessionary travel schemes.

How can we help you today?

Popular searches.

• Contactless payments
• Routes and timetables
• Concessions
• School student travel
• Opal Travel app
• Tickets and Opal
• Ticket eligibility

Check eligibility

Find out how to get a Gold Senior/Pensioner Opal card

Get a Gold Opal card

Eligible seniors can apply on the Opal website

Apply as an Interstate Senior

Eligible interstate seniors can use this form to apply

about Seniors Card

If you have a Seniors Card issued by any Australian state or territory, you are entitled to concession fares on public transport in NSW. Some Seniors Cards are not accepted.

NSW Seniors Card eligibility

To be eligible for a NSW Seniors Card, you must be a NSW permanent resident aged 60 or over, doing no more than an average of 20 hours of paid work a week, across a 12 month period.

How to apply for a NSW Seniors Card

To apply for a NSW Seniors Card and any replacement, visit the NSW Seniors Card website or call 13 77 88 and your application will be processed over the phone.

NSW Seniors Cards are issued by the Department of Family and Community Services. Seniors Cards are issued free of charge and have no expiry.

Interstate Seniors Cards

If you do not reside in NSW, contact the applicable state government department in your home state or territory to apply for your Seniors Card.

If you already hold an interstate Seniors Card, you can apply for a Gold Opal card by completing the Interstate Seniors application form .

Important information before applying for a Gold Opal card:

• Make sure you have your Seniors Card number ready
• Prepare a photocopy or scan of your Seniors Card (front and back)
• Application forms and supporting documents are to be uploaded and submitted online via the Concessions application form
• Please submit at least three to four weeks before travelling to NSW

Seniors Cards not accepted

Concession fares are not available to holders of other types of seniors cards, such as:

• New Zealand SuperGold Card
• National Seniors Card
• NSW Seniors Savers Card
• Seniors Business Discount Card
• Commonwealth Seniors Health Care Card

booking Ticket options

You must carry your Seniors Card or digital Seniors Card when travelling on a concession fare as proof of entitlement or you may be fined.

Concessions are generally not available on private ferries, event shuttle buses, chartered buses and Great Southern Rail services.

opal Sydney and surrounding areas

When travelling within the Opal network , eligible seniors are entitled to use a Gold Senior/ Pensioner Opal card. You'll need your proof of entitlement card to apply and must carry it with you at all times.

If you do not have your proof of entitlement card, you are required to pay for and travel with an Adult fare, or you may be fined for travelling on an invalid ticket .

How to get your Gold Opal card

NSW/ACT Seniors: NSW and ACT Seniors Card holders can apply on the Opal website .

Interstate Seniors: Interstate Seniors Card holders (except from the ACT) can apply for new or replacement Gold Opal cards by completing the Interstate Seniors application form (pdf 283KB) .

Important information for Interstate Seniors before applying:

Sydney Airport train station access fee

Eligible seniors pay the Concession Sydney Airport station access fee when travelling with a Gold Opal card to or from the airport train stations.

regional-train coach Regional NSW

Nsw trainlink.

Eligible seniors are entitled to $2.50 all day travel with the Country Pensioner Excursion ticket when booking on NSW TrainLink Regional services within NSW.

When travelling interstate on NSW TrainLink Regional services (entitlements vary from state to state).

nsw-map Privately-owned services

Eligible seniors are entitled to $2.50 all day travel on regional buses with the Regional Excursion Daily ticket.

Some privately owned and operated services may offer other concessions at their own discretion. Check with local transport operators before you travel.

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