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Effortless corporate travel management is here.

Boost business travel with trusted expert (and tech) solutions that save you time, money, and enhance the traveler experience. 

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What you need for your business travel program

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Trusted by thousands of companies worldwide.

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Your travel. Your way. Book, change, and track your travels on your phone or let your dedicated consultant handle it for you.

• Book your whole trip from any device
• 24/7 support & live chat from any time zone
• Real-time travel alerts anywhere you go

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Make your life simpler with streamlined solutions

Our intuitive platform was designed with bookers in mind. Enjoy simpler bookings and traveler tracking at your fingertips.

• Save time and book in minutes from anywhere
• Travel preferences locked and loaded
• Stop the chase and automate the approvals process

Get the data you need to make the big calls

Melon helps you drive in-policy bookings and make informed calls to improve your bottom line. Make decision-making easy.

• Track your travel spend with real-time data
• Level up to full travel policy compliance
• Flexible reporting just a few clicks away

Meet Melon.

A travel management platform that makes business travel a breeze..

Melon is everything you need to manage all the pieces of your business travel program, quickly, and easier than ever.

• Ultra-intuitive design
• 5-minute bookings
• On-point reporting for smarter decisions
• Access the best rates 
• Live-chat with a travel consultant

Melon is the ultimate travel management solution that covers all your bases from booking, safety, reporting, policy, and expense.

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Corporate Traveler provides a level of service that’s both thorough and anticipatory. We’re an incredibly fast-moving business and to have a partner as nimble as us managing our travel needs is invaluable.

Caroline Roche, Chief of Staff @ Bumble

I have looked literally for years for the right fit for us, and I am so relieved to have found all of you. It's just what we need and just what our members will be really excited about.  Everyone has been so fabulous to work with...I can't say enough how happy I am.

Michelle Van Kempen, General Manager @ NPACT

Our booking fees have fallen and we’re now capturing more travel spend and have greater overall visibility, allowing us to really pinpoint where there are further savings to be made.

Vicki Mann, Executive Assistant @ New Era

Boost your business travel savings and see the ROI

Ready to see more value from your business travel? Looking for more choice and bigger savings? Want better rates at your preferred hotels? We can help!

• Unlock exclusive corporate rates to keep your costs down 
• Visualize your unused flight credits and stop wasting money
• Keep track of your travelers and maximize travel policy compliance
• Streamline your processes and save time, money, and stress!

Ready to see how much you can save on business travel? 

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What can Corporate Traveler do for you?

It's time for better business travel management

With the perfect balance of modern travel technology and dedicated experts, you really can have the best of both worlds.

• Dedicated travel consultant
• Intuitive all-in-one travel platform
• Search, book, and report in minutes
• 24/7 emergency support & live-chat
• Traveler tracking & duty of care dashboard
• Melon Exclusive Deals, negotiated rates, and more! 

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Business Travel Agency

Put the power of one of the world’s leading corporate travel agencies to work for you.

Making the most of corporate travel agency services

CWT understands that the relationship between organizations and their traveling employees is changing. Your employees need business travel agents who can help them stay productive, get the best prices, and make travel easier for them. Your organization needs a corporate travel agency that helps you manage your travel program effectively, including:

• Getting started
• Engaging travelers
• Staying overnight
• Managing risk
• Delivering travel ROI
• Driving action
• Managing meetings

CWT, one of the world’s leading business travel agencies, provides world-class corporate travel management fueled by decades of experience, our amazing corporate travel agents and backed by award-winning technology. Our organization focuses on the business of business travel—so you and your employees can focus on your company’s business.

We make business travel easier for your employees

• Easy bookings on one, integrated platform that offers corporate travel agency services via mobile, online or phone.
• Single platform for business-relevant flights, trains, car rentals and hotels no matter which booking channel they choose.
• Consistent service in ~150 countries around the world by corporate travel agents
• Price tracking technology, helps travelers take advantage of price drops even after they’ve booked their airline ticket or hotel room.
• Proven best hotel rates —with a Best Rate Guarantee on our specially negotiated deals
• Highest rated mobile travel app of any travel management company or third-party—on both iOS and Android platforms.  

We help you manage corporate travel better

• Online, 24/7 access to an award-winning travel management command center .
• Shareable reports and graphics to help you win over key stakeholders and showcase your value.
• Automated messaging to help you improve communications to traveling employees, helping you improve policy compliance and give your employees helpful information.
• Traveler tracking available 24/7 through interactive maps and enhanced risk management services.
• An array of tools, services and processes that support travel policy compliance.
• New insights and savings opportunities recommended based on your company’s specific travel data.

Reach out to CWT today to discuss a travel program

Learn more about our travel management offering.

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Business travel made personal

Christopherson offers dynamic technology and exceptional customer service to connect your business to where it needs to go.

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We’d be honored to serve you among our 1,000+ organizations, providing you and your teams with our signature, tailored experience to help your business reach its goals.

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We have a lot packed

Learn about our other services and how we can help your business take off.

Get more out of your travel budget and boost cost savings through our knowledgeable travel expertise.

Experience the luxury of smart travel technology with the trust of an experienced partner.

Our integrated booking, gives your travelers policy-compliant choices, all the while saving time and money.

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Our travel program management services give you the tools and support to move upward and forward.

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Connect with our team of experienced travel experts to learn how Christopherson can help your business travel with ease.

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High-Touch Service + High-Tech Solutions

You deserve a first-class travel management company that can keep pace with your changing business. At Teplis Travel, we provide you with proactive, intricate, and reliable corporate travel service 24/7/365. The detailed attention from every employee at Teplis Travel is a level of attention and commitment not likely to be matched.

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Testimonials

“Teplis Travel has always provided the answer/solution for me whether it be advice on negotiations, complex international ticketing or optimizing my Concur Travel and Expense solution. I am confident my corporate travel program is optimized to the fullest because of the support they provide.”

“Hands down, Teplis has the best team of any travel management company (TMC). They have world class travel agents, account team and OBT platform support. The knowledge that each vertical brings to the table is tough to beat.”

“We have some complex itineraries all over the world and Teplis does a great job of simplifying everything. Teplis travel agents are very knowledgeable and creative, especially when we are booking international fares.”

“Always an enjoyable and professional experience when working with the corporate agents at Teplis Travel. I love calling my favorite agent who knows exactly what I need when booking my business travel!”

“Our company is extremely pleased with the level of support our corporate travelers receive through Teplis’ online support desk. It is a huge benefit to have hands-on expertise available when our employees need assistance booking on Concur Travel.”

“You have exceeded expectations and set the bar at a new level for travel agents. You have been awesome! After my experiences with this weekend, all I can say is that you qualify for sainthood.”

Global Partnership

Teplis is a FROSCH Global Partner, giving your travelers access to a support network of 2,000+ agents and unique ticketing capabilities in over 50 strategic global markets.

Solutions for every business travel program

Business Travel Management

We simplify the conversation around managed business travel, showing you how to combine capabilities and services to deliver or improve on your program goals. Review your current program or design what it might look like in the future. Focus on a single area or make plans across the entire program. Wherever you are today, there’s a solution to help you get where you want to go tomorrow. Get started

Get in touch

Contact us  if you have any questions, or if you’d like to know more about our solutions for business travel management.

Recognized by the industry

We’re honored that our work, members and company are repeatedly recognized by the travel industry and organizations. BCD Travel awards and recognition

Stay up to date with news, trends and insights from BCD Travel and the business travel industry.

Visiting Atlanta: A business traveler’s guide to Georgia’s capital city

Home to 71 different streets that bear the name “Peachtree,” Atlanta, Georgia, is a bustling city and premier destination for business travelers. Known for its deep and complex history, diverse culture, and vibrant economy, Atlanta has much to offer business and leisure travelers. Our resident “ATLien” Shemika Britt contributed to this Atlanta city guide.

Marine travel: Remote sites, extreme conditions, tight deadlines. BCD can do it.

In a guest blog, Vivien Miranda, BCD’s vice president for Marine in Asia Pacific, dives into the question: What is marine travel and how is it different from business travel? He explains why maritime shore companies partner with BCD for our specialized marine travel services instead of attempting to manage crew travel for themselves.

BCD Travel at GBTA Convention 2024 | Sessions and speakers

Join BCD Travel at the 2024 GBTA Conference in Atlanta, Georgia, happening July 22-24. Speakers from BCD, Advito and Adelman Travel will cover topics like travel management basics, optimizing the RFP process, NDC, the potential of carbon-based air contracts, and travel risk management. Don’t miss this opportunity to gain insights and network with our team.

What to look for in a Travel Management Company?

Finding the right Travel Management Company (TMC) to partner with your organization requires strategic planning, a methodical process and involvement from the right travel stakeholders. 

Travel buyers are responsible for how an organization uses travel and meetings to help achieve their broader goals. Partnering with the right TMC leads to improved safety, productivity and wellbeing for business travelers and streamlined processes and cost savings for your organization.

The TMC should demonstrate broad experience in managing travel for organizations like yours. Identify the specific services you need from them, such as ability to connect travel program strategy to company mission and purpose, sector experience, hotel program expertise, sustainability, travel policy compliance, risk management, or a defined approach to Diversity, Equity and Inclusion (DE&I).

Latest travel management resources

Visit our Business Travel Management Resources page for reports, case studies and tips to help you plan, streamline and optimize your company’s business travel.

Airline operations

These reports present a roundup of what’s been happening to airlines in the world over the last month.

Cities & Trends APAC 2023 edition

Discover the latest insights into APAC business travel for 2023 with BCD’s Cities & Trends report. Explore key trends in destinations, flight routes, and car rentals. Optimize travel strategies, control costs, and benchmark your company’s performance effectively.

Travel Market Report – Q2 Update

In this 2nd quarter’s Travel Market Report, featuring IATA’s global airline industry outlook across six regions. It compares American Airlines’ Q2 2024 adjustments with Delta and United Airlines, examines airline partnerships and codeshares, and tracks global hotel room rates using an average daily rates index. Insights from surveys of travel managers and business travelers reveal current travel policy trends.

Change how you manage guest travel

As business evolves, companies are relying more on contractors, consultants, and mobile professionals to travel on their behalf.

BCD Invite is an innovative solution designed to streamline the management of guest travel. Drive compliance, eliminate manual processes, keep information secure, and most importantly, safeguard your reputation by providing a best-in-class experience for your guest travelers. Because first impressions last.

How To Guides

How-to guides help travel managers and business travelers navigate every aspect of business travel, from planning and booking to budgeting and expense management, to ensure a smooth and successful trip.

How to make sure your hotel sourcing strategy works for you and your travelers

If your hotel program runs from January to December, the time to start preparing for 2025 is right now. Here are four key tactics you should include in your 2025 hotel sourcing plan to improve the overall traveler experience and add value to your organization.

How to pack a business travel capsule wardrobe

To pack for business trips without sacrificing style, try building a capsule wardrobe. It’s a selection of clothing items that can be mixed and matched to create multiple outfits.

How to pick the right online booking tool (OBT) for your managed travel program

Picking the right OBT for your corporate travel program can seem a big task. But the key is understanding your program needs and requirements and working with a Travel Management Company (TMC) who understands you. The TMC should guide you in the process, helping drill down to what is needed for your travel program now and as it evolves.

When entertainment is your business, every detail has to be right.

Case studies.

New relocation travel process improves global mobility for pharma company

Employees traveling for international assignments were confused because there was no clear global directive for managing relocations. The global mobility process was convoluted because relocation travel was booked in the U.S. or Switzerland, while assignments and housing were handled in the host regions. Learn how BCD solved the confused booking process with a hub system for relocation travel.

De Nora’s rapid growth calls for a consolidated travel program while meeting local needs

Read how BCD leveraged its advanced technology and industry expertise to optimize travel operations, reduce costs and support a seamless travel experience.

It’s all about excellent service and partnership

Michael O’Neill and David Currie from the Irish Football Association share why they’re so proud of their strategic partnership with BCD M&E Sports.

Life Sciences

We know life sciences

We support customers across the healthcare spectrum through our Life Sciences Center of Excellence.

As the leading life sciences travel management and meetings company, we service over 100 organizations in this sector across travel, meetings and consulting, including 90% of the top 20 pharmas in the world.

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Our global network spans more than 100 countries. Find our location map and contact info here.

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Plan your whole trip directly on KAYAK. No more visits to different travel sites. You can book for colleagues and contractors, too.

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Pay for trips with individual or shared corporate cards, including direct billing for car rentals.

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How to Become a Travel Agent—Because, Believe It or Not, the Industry Is on the Rise

There’s a reason “how to become a travel agent” has been a continuously trending search phrase on Google—it is a career path that offers a flexible work environment and schedule, ample travel opportunities, and an immersion into a supportive world-wide industry. It's a surprise to some in 2023: Once the internet became widely available, it was largely believed that needing a travel agent was obsolete. However, even though the brick-and-mortar agencies with punny names in strip malls have vanished, the career is on-the-rise .

New software options are making it easier than ever for people to make money planning trips, either as a side hustle or as a full-time business. That’s why Cherikonda, India-based stay-at-home mother, Maya Kapoor-Miller, decided to enter the professional world as a travel agent this year, at 31. “I knew nothing about the travel industry prior to signing up,” says Kapoor-Miller, who decided to use San Francisco-based booking platform Dreamport to establish her online travel advisor business. “It is my first business in life, and the only one that you can start with no investment.”

But there's also a rise in demand. When people ventured back into the world after the pandemic, travel agents saw an overwhelming amount of business . And that momentum hasn’t stopped—when travel is complicated, like it was in 2020 and 2021, travelers turned to professional trip planners to create a seamless vacation. For better or worse, traveling has remained complicated and chaotic, with new rules being implemented (like Americans needing to pay a fee to visit Europe in 2024 ) and airline strikes and staffing issues. Offloading all of the nitty-gritty details to someone else is more appealing than ever.

For those entering the field, there's also the age-old motivator: a love of travel. 

Shelton Ellis, who is based in North Carolina, recently saw these opportunities and left behind more than 20 years in public relations and global advertising to turn his passion into a career. “I was born with a wanderlust that would wear Rick Steves out,” Ellis says. “I decided to take the leap and follow that lifelong yearning. Transitioning into this role was really about learning how to monetize what I'm passionate about.”

Whether you are looking for a new career path or a lucrative side-hustle—or simply curious about those taking the plunge—here’s how to become a travel agent, from the qualifications and education required, to anticipated earnings, according to those who have made the shift in the past year. 

What exactly does a travel agent do?

Travel agents, or travel advisors (the term is mostly interchangeable), manage everything that goes into a trip for their clients: the flights, car transfers, accommodations, restaurant reservations, and more—they even inspire the itinerary. The reason people turn to travel agents, aside from having a helping hand during any travel chaos , is also to tap into the travel agent’s first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can’t be found on a search engine.

“You have to remember that as a travel agent, you will be a guide for people during their happiest moments—family reunions, weddings , baptisms, and once-in-a-lifetime experiences that people have dreamt of,” says Kapoor-Miller. “It has been one of the most rewarding aspects of being a travel agent. You navigate people, inform them, and help them choose.”

So, how do you become a travel agent?

There are many ways to become a travel agent, from joining an existing travel agency , to starting an independent business from the ground up. Others are opting for one of the buzziest start-ups in the travel industry, Fora . When it launched in 2021, the software company, which trains and provides search engine-optimized profile pages to advisors—at one point had a waitlist of over 30,000 people eager to begin a part-time gig. Travel photographer and Condé Nast Traveler contributor Amanda Villarosa is currently in the process of joining.

“I'm the person that friends and family come to for travel recommendations, tips and tricks, and general travel advice,” says Villarosa. “After discovering Fora and looking into it, I realized that it could be the perfect side-hustle, considering I'm already so involved in the industry.”

With additional flexibility, Villarosa was able to move from New York City to splitting her time between Denver and Los Angeles . She says that the sign-up was quite straightforward. “You're given a dedicated Fora email and have access to advising tools and fellow Fora advisors,” she says. “The training is in the form of Zoom meetings and videos, which you have the option to watch at your own pace. Once completed, you take a certification quiz and you're on your way to advising.”

The other ways in are slightly more involved. To begin an independent practice, you go about it like many other businesses. You will have to create an LLC, establish a business name, cultivate marketing materials, build a website, find clientele, and more.

Ellis found something in the middle, choosing to connect with an established travel agency. “Don't be afraid to reach out to an agency looking to take on new advisors and is willing to mentor," says Ellis. "I was fortunate to learn so much from Annie Chambers, the owner of Crafted Escapes , who has seven years in the business.” He now knows the ropes on everything from using itinerary-building software to destination-specific training, to the sales and marketing aspects of the trade.

Is there required education or qualifications?

Ellis says that there's no certification, per se, required to become a travel advisor, but there are countless training courses available like Departure Lounge ’s classes on navigating the industry through hotels and tour operators. He said it’s also important to stay on top of travel trends. Ellis recently completed travel agent training programs provided by premier cruise lines such as Virgin Voyages , Ritz-Carlton Yachts , and Cunard to help agents sell their products more accurately.

How much does a travel agent make?

What a travel agent earns depends on how many trips they successfully book for their clients. The entire model is commission-based, meaning agents earn a percentage of the total cost of the vacation they orchestrate. Many travel advisors choose to charge a flat-rate planning fee in addition to their commission, but balance is key—if you charge a high planning fee, it could lead to potential clients going elsewhere.

Fora ’s website states that “some of our full-time, expert advisors earn well into the six figures (or beyond).” So a lucrative career may be on the horizon, for those who are able to build a robust client base and excellent industry connections.

How much you make can also depend on where you live around the world. “I am being paid in dollars,” says India-based Kapoor-Miller. “So the currency fluctuations of the local exchange rate are not something I am worried about.”

What are the key skills required to become a travel agent?

“Travel agents need a mix of customer service, communication, destination knowledge, organizational, and problem-solving skills,” says Kapoor-Miller. “But I would say that adaptability, flexibility, curiosity, and cultural sensitivity top them all—you have to put yourself in other's shoes, and understand the requirements, hopes, and expectations of your clients along with any worries and questions they may have.”

It’s vital to have a passion for traveling, even the aspects of the process that aren’t as exciting, such as learning about new airline routes, train schedule updates, and industry news. “It can be an information-heavy hustle, and I believe it's important to be excited about it as that energy definitely transfers to your clients and partners,” Villarosa says.

Should travel advisors choose a specialization?

Many travel advisors have found success through becoming an expert in a few types of travel and destinations. “It's important to become an authority and learn as much as you can through personal experiences and continuing education,” says Ellis. “As a proud member of the LGBTQIA+ community , an avid snow skier, and scuba diver, I know not only the popular destinations but others that are off the beaten path, equally safe and adventurous for all travelers.” This helps travel agents establish a competitive edge, and hopefully convince potential clients to choose them for their expertise.

What are the benefits of being a travel agent?

“Flexibility tops them all,” says Kapoor-Miller. “And the ability to start without industry knowledge. If you worry that you are too old for this job, the good news is that this is a job you can enter and enjoy at any age.”

Another great perk is the "Familiarization trip,” says Ellis. “Tourism boards and hotels invite agents to visit and familiarize themselves with a particular country and its properties. After all, any accomplished salesperson should learn everything they can about their products first-hand...even if they're in Bora Bora.” It's hard work, but someone's got to do it. 

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How to Become a Travel Agent: Turn Your Passion Into Perks and Cash

After spending seven years in the U.S. Air Force as an Arabic linguist, Carissa is now a freelance writer using points and miles to fund a four-year (and counting!) adventure. She previously worked as a reporter for The Points Guy. Her writing has since been featured in numerous publications, including Forbes, Business Insider, and The Balance. When she's not flying, you'll usually find her in a Priority Pass lounge somewhere, sipping tea and cursing slow Wi-Fi.

Megan Lee joined the travel rewards team at NerdWallet with over 12 years of SEO, writing and content development experience, primarily in international education and nonprofit work. She has been published in U.S. News & World Report, USA Today and elsewhere, and has spoken at conferences like that of NAFSA: Association of International Educators. Megan has built and directed remote content teams and editorial strategies for websites like GoAbroad and Go Overseas. When not traveling, Megan adventures around her Midwest home base where she likes to attend theme parties, ride her bike and cook Asian food.

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Raise your hand if you love to travel. Whether you’re often on the road or take a vacation just once a year, you’ve probably heard of travel agents. These folks help plan and book itineraries for you, eliminating a lot of the pain points when it comes to traveling.

These days many people skip out on a travel agent in lieu of booking their trip online, but if you’re a frequent traveler, you may want to become a travel agent yourself. Why? Because it can save you a lot of money — and may even earn you some in the process.

Let’s take a look at how to become a travel agent, why it’s something you may want to consider and the ways it can work for you.

Why become a travel agent?

Have you ever obsessively researched the best hotels in a city you’re planning to visit? How about checking seat maps on an airplane? If getting into the nitty-gritty of travel logistics is something you do in your spare time, you might also enjoy becoming a travel agent.

Not only do you get to plan trips for others, but you’ll also be able to take advantage of special discounts on many facets of travel.

This is true for your clients, but also for yourself. Travel agents have access to a variety of discounted rates on both airlines and hotels, even when booking travel for themselves.

» Learn more: How to get a refund from a travel agency

How to become a travel agent

Find a program.

Becoming a travel agent isn’t as simple as declaring yourself one. Typically, the first step is to sign up for a program that’ll teach you the basics of running your own travel business.

There are a variety of programs to choose from, depending on your interests and career goals. Most programs will teach you about the business side of being a travel agent as well as how to plan trips, so your courses in itinerary planning and travel insurance will be coupled with business ethics and customer service.

If you’re wondering how to become a travel agent from home, don’t worry. Many of these courses don’t have to be done in person; there are online programs that will teach you everything you need to know from the comfort of your living room.

Apply for certification

Once you’ve completed your coursework, you’ll want to apply for certification. Although there is no single standard that designates you a travel agent, there are a number of different identifiers that you can acquire. Some of the more common ones are:

International Air Transport Association, or IATA, which allows you to book travel on domestic and international airlines.

Travel Industry Designator Service, or TIDS, which allows agents to book trips with a variety of travel suppliers and receive commissions.

Cruise Lines International Association, or CLIA, which provides agents the ability to book trips on cruises around the world.

In order to access Marriott’s travel advisor rates, for example, you can use any three of these designations, along with a variety of others.

Each of these associations and identifiers have different implications for your business, so you’ll want to be sure you’ve fully researched them before applying for membership.

» Learn more: Do travel agents really save you money?

Save money as a travel agent

Once you’ve qualified as a travel agent, what comes next? If you travel frequently, becoming a travel agent can be a huge benefit to you, as it offers discounted rates and access to luxury travel options.

Discounted rates

Travel agents have access to negotiated rates that aren’t available to the general public. The exact amount will vary depending on the business. Hilton, for example, will give personal travel discounts of 50% off at newly-opened hotels and up to 25% off at the remainder of hotels within Hilton’s portfolio.

Hyatt, meanwhile, will give you a discount on personal travel of up to 50%, but only during select dates of the year. And although not all airlines give discounts to travel agents, many do.

Regardless, these are some pretty spectacular savings, and if you’re looking to save money on your vacations, being a travel agent can help.

Luxury programs

Becoming a travel agent isn’t only about saving money, however. It also grants you access to many hotel chains’ luxury travel programs.

If you’re big into elite status benefits, this is definitely something you’ll want to consider — especially since you don’t need any status at all to receive these perks, as long as you book through the hotel’s agent portal.

Most major hotel chains have these programs, including Hyatt Privé, Hilton Impresario, Marriott STARS & Luminous, Four Seasons Preferred Partner, Belmond Bellini Club, Rosewood Elite, Mandarin Oriental Fan Club and Shangri-La Luxury Circle.

While benefits vary by brand, many of these offers include things like room upgrades, complimentary breakfast, early check-in or late checkout and credits for expenses like dining or spa services. General consumers aren’t eligible for these programs, but once you’ve become a registered travel agent, they become accessible to you; however, some programs — such as Hyatt Privé — are invitation only.

For the most part, booking rooms through these programs shouldn’t cost more than the standard rate you’d be paying anyway, so you have the potential to get big benefits without shelling out any additional money.

However, note that these numbers don’t take into account any other discounted rates for which you may be eligible, such as those offered to American Automobile Association members and veterans .

» Learn more: Uncommon tips for saving money on travel

Earn money as a travel agent

Of course, becoming a travel agent isn’t all about scoring discounts for yourself. If you’re looking to earn some money, being a travel agent can be a good way to do so.

Note that travel agents operate in a customer-facing role, so you’ll also need to be able to build client relationships and be comfortable with sales. Courses such as those mentioned above can help train you to do this and run a successful business.

If booking travel and organizing trips for others is something that appeals to you, there’s definitely money to be earned. Marriott, for example, gives agents a commission of between 8% and 10% for all eligible stays booked.

» Learn more: The pros and cons of booking through online travel agencies

If you’d like to become a travel agent

There are a few good reasons to become a travel agent, especially if you travel a lot. Although it takes time and effort to complete training and apply for accreditation, the benefits you’ll receive as a travel advisor can be significant. This is true whether you’re booking personal travel or have built yourself a client base. Either way, there’s money to be had — and saved.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-5% Enjoy 5% cash back on travel purchased through Chase Travel℠, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Up to $300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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7 Entrepreneurs Who Built Businesses Off Their Love of Travel These founders turned wanderlust into wherewithal and became their own bosses.

By Hayden Field Jul 18, 2018

Quit your job to travel the world -- it's a reality for some and a pipe dream for others. And still others flip the cliché on its head to turn travel -- or the business of travel -- into their jobs.

Click through to meet seven entrepreneurs who successfully started their own travel companies, from a college grad who built a business out of emailing flight deals to his friends to a healthcare industry veteran using data science to revolutionize travel planning. They share how they got started, how they made money and what they wish they'd known at the beginning.

Scott Keyes, founder of Scott’s Cheap Flights

What his company does: Scott's Cheap Flights is an email newsletter with both free and paid subscription options. It alerts subscribers to cheap flight deals in real time and has saved people more than $1,000,000 on travel to date.

How he got his start: "Necessity is the mother of invention," Keyes says. As a recent college graduate working in journalism, he didn't have a lot of money, but he wanted to travel. To make it happen, Keyes started immersing himself in guides, video tutorials and message boards on everything from credit card points to cheap flight hacks. It paid off in 2013 when Keyes found the best deal of his life: a nonstop round-trip flight from New York City to Milan for just $130. He remembers his palms sweating and his hands shaking, but he booked the trip before the deal disappeared -- then jetted off to explore Milan, ski the Alps and visit Lake Como. Upon his return, Keyes was overwhelmed with colleagues asking him if they could let them in on the next deal he found, so he started an email list to keep his friends informed.

For the first 18 months, it wasn't a business at all, "just a hobby that I did for fun in my free time," Keyes says. By summer 2015, that email list had grown large enough that Keyes would need to start paying to send it out via MailChimp. The high level of interest prompted him to gauge how many people would be willing to shell out a couple of bucks for the service. His initial goal was simply to break even on the email-sending cost: Get 25 people to pay $2 a month.

How he turned a profit: The idea of convincing people to pay for something they're used to getting for free concerned Keyes, so he set an extremely low price point at first with $2 a month. The first week was touch-and-go, but after a few weeks, he had made $100. After a few months, he and his co-founder realized that on $2 a month, "credit card fees are eating you alive," Keyes says. At a standard 3 percent plus 30 cents per transaction, card companies were earning double-digit percentages on every transaction. They graduated to a longer-term subscription model to save on fees: $15 for three months, $25 for six months or $39 for one year.

His secret to success: "There's a little bit of an illusion or a story we like to tell ourselves -- that as soon as we get things up to a certain point, then we can stop working as hard," Keyes says. Although that might be true for passive income such as ongoing book sales, it's not true for business. "The more it grows, the bigger it gets, more people are relying on you," Keyes says. It's important to make sure you're passionate about what you're building.

What he wishes he'd known: Don't quit your day job too soon and too early. There's "real romanticism about the tireless entrepreneur who quits their job and liquidates their bank account" because they worked so hard at their dream, Keyes says -- but you don't hear as much about the startups that don't work out. He kept in mind the idea that most startups fail in order to stay humble and to remind himself to be smart financially. It wasn't until six months after Keyes made his first dollar that he stopped taking on freelance writing projects, and although he knew he'd never feel 100 percent ready, he advises gathering enough evidence that there's a market for your product or service before jumping in with both feet.

Top consumer tip: Keyes says one lesser-known tool is the fact that if you book a flight directly with an airline, you're entitled by law to a 24-hour no-fee cancellation period (unless the flight departs within a week). If you find a great deal, you can buy the flight, lock in the price for yourself and then decide whether to keep it. "In general, the better the price is, the shorter [the time] it's going to last," Keyes says.

Related: 10 Ways to Travel the World Without Breaking the Bank

Brian Kelly, founder and CEO of The Points Guy

What his company does: The Points Guy is a travel website covering travel and rewards tips, reviews and more. The site publishes pieces ranging from how to maximize your credit card points to travel guides for different areas.

How he got his start: Kelly's father was a consultant, and work required he travel frequently while his son was growing up. They often bonded over using the miles he stacked up to book family vacations, which sparked Kelly's love of points and their ensuing travel possibilities. After graduating, he snagged a job at Morgan Stanley traveling half the year for recruiting -- meaning he raked in hotel and airline points, earning elite status. Soon after, the financial crisis hit, and although Kelly wasn't laid off, he saw the window for growth opportunities disappearing. But another business idea was brewing. Co-workers often came to his cubicle for help planning trips.

"I was known as "The Points Guy' at work," Kelly says. The first incarnation of his business plan was more "travel agency" -- people would pay Kelly $50 to help them make the most of their points -- but it wasn't scaleable. After friends' suggestions, he bought a blog domain with hopes of making some money on the side. In June 2010, a co-worker's developer husband showed Kelly the Wordpress ropes, set up his site and told him to blog consistently every day. "I didn't know what Wordpress or SEO was," Kelly says. "[This] was never in the realm of possibility when I started out."

How he turned a profit: Kelly balked at putting ads on his site at first because he didn't want to sacrifice quality on his passion project. He finally caved after a friend's urging, then began making $100 or $200 a month. But the real turning point came after the site hit 20,000 readers in February 2011. Chase Bank expressed interested in working with Kelly as an affiliate, offering him the chance to make $150 for every Chase credit card a reader signed up for via one of Kelly's links. He made $5,000 the first month.

Momentum spiked in April 2011, when a feature piece on The Points Guy in The New York Times coincided with one of Kelly's credit card blog posts going viral -- leading to $100,000 in profits that month and him quitting his day job. Kelly later sold the site to Bankrate, which was then purchased by Red Ventures, a company that combines data science with brand marketing. Kelly maintains creative control of the site, and since the sale, The Points Guy has redesigned its app and made changes to how it serves up content.

His secret to success: Kelly says that harnessing the power of social media was what set him apart from the other older blogs focusing on the same topic. It's important to be flexible, and you'll need to evolve with the times and seek out potential in platforms that might not have yet caught on. "You never want to be completely reliant on one platform," Kelly says, who recently put The Points Guy on Flipboard, a news and social network aggregator.

What he wishes he'd known: Kelly was hesitant to hire at first, so he brought people on to perform multiple roles each. But people don't often perform as well at multiple jobs as they do at just one -- even worse, it can lead to burnout or set employees up for failure. Good people management -- and hiring the right people -- is vital to success, Kelly says. "I was in recruiting and came from HR before this, but some of the biggest mistakes I take responsibility for are hiring the wrong people in the wrong roles."

Top consumer tip: Consumers looking to make the most of their points should know that "they're not frequent flier programs anymore -- they're frequent spender programs," Kelly says. In order to be smart with points, you've got to be smart with your finances -- so it's important to work on your credit score and pay off any credit card debt before embarking on a goal such as racking up travel rewards. If you're not paying off cards in full every month, the interest you'll accrue will essentially devalue any rewards you earn. "Understand where you spend your money, and then align your spend with the right credit card or credit cards," Kelly says.

Grace Lee, founder and CEO of WishPoints

What her company does: WishPoints is an app that allows users to record their travel wishes, share where they'd like to go with friends and match up with travelers with similar interests. Airline and hotel companies bid to win users' business by offering discounts for significant numbers of travelers.

How she got her start: Lee's two-decade career in the healthcare industry involved her working with predictive analytics -- and traveling to 85 countries around the world. She'd tack on extra days and trips to every business trip to make the most of her free flights. But the biggest headache for Lee was coordinating plans with friends: figuring out where they wanted to go and what they wanted to do. She realized she'd identified a larger issue in the industry that her data aggregation background could help solve.

While still working at her day job, Lee attended a startup weekend competition in 2012 and pitched her idea, which ended up snagging the highest rating of the event. She worked on the side hustle off and on for a few years, then decided to pursue WishPoints full-time in 2016. Since then, the app has garnered more than 3 million users.

How she turned a profit: Lee is still working on maximizing profits, but her business model is clear: Use user data to gather travel discounts. If 500 users want to visit Iceland, for example, she'll have airlines, hotels and travel companies bid to win their collective business -- and those bids also mean consumer savings. For example, if one airline bids a 30 percent off deal for users and the other bids 40 percent, the latter will win that entire block of business, and each user will be entitled to those savings.

Her secret to success: There will always be new obstacles that pop up to slow your progress, Lee says, whether from work, social life or finances. Chipping away at a goal a little at a time can be the most effective way to see real growth. "You don't need to do everything in one day," she says. "You can do a little bit each day, and the momentum eventually will catch up like a snowball."

What she wishes she'd known: Launching a business is a mental challenge similar to running a marathon. "Every day, you question yourself and ask whether this was the right decision -- to leave a 20-year career to pursue something that's uncertain," Lee says. You can turn that uncertainty into mental strength by training yourself to look ahead -- into the future of what you're building -- and pull yourself back up after any setback.

Top consumer tip: For consumers looking for hot travel destinations this year, Lee recommends Colombia and Jordan. In the latter, travelers can visit the Dead Sea, the Red Sea, Roman ruins and more. "You feel like you're on Mars [or] in Indiana Jones," she says.

Related: Why Travel Should Be a Top Priority for Every Entrepreneur

Tom Marchant, co-founder of Black Tomato

What his company does: Black Tomato is a travel company planning and tailoring trips for its clients with an emphasis on unique experiences.

How he got his start: Marchant met his two business partners while at Newcastle University in northeast England. They shared the dream of building a business, so they decided that one day, they'd do it together. Travel was the primary passion they had in common. Marchant and one of his future partners traveled through South America post-graduation and visited an area of Brazil with extensive swampland and jungle. A day they spent catching fish and grilling it by a lake helped them hone their business purpose -- they wanted to send customers to unique destinations and offer authentic local experiences they couldn't find in guidebooks or formulaic itineraries.

"We want people to feel like travelers, not tourists," Marchant says. Coincidentally, Marchant and his friend ended up meeting another of their future partners on their South America trip. "We said, "We never want to stop doing this. How can we turn it into a company?'' Marchant says.

How he turned a profit: The friends started Black Tomato in Marchant's bedroom. They knew they needed both a great website with a consistent message and contacts around the world, so they set to work building up both -- but they did catch a couple of lucky breaks upfront. When Marchant needed help writing copy for the site, he sent a "cold email" to someone at Condé Nast, and he received a reply requesting more information on Black Tomato.

Marchant met someone from the company for coffee two weeks later, and two months after that, Condé Nast Traveler published a full-page feature on Black Tomato calling the company the "future of travel." Marchant says that put Black Tomato on the map in the United Kingdom and the international market. Another early perk? The fact that the company required cash deposits upfront helped with liquidity early on. Word of mouth was its biggest asset when it came to growth, amplified by a few more press features.

His secret to success: Marchant and his two co-founders didn't come from a travel background, which he views as both a challenge and a blessing. It fostered creativity in the services they created, and they began to offer pre- and post-trip services as well as travel packages. They focused on what they thought was missing in the travel space and, coming at it from an outside view, what they'd want as customers. That idea fueled their business plan.

What he wishes he'd known: "We were ambitious and passionate, but certainly in the early days, it's easy to take a few knocks," Marchant says. He wishes he could tell his younger self not to stress as much and trust in his goal. Tenacity pays off, and persistence gets you results.

Top consumer tip: Consider traveling during "shoulder seasons" -- or times of year just before or after peak season in any destination. Traveling during a shoulder season often means fewer crowds and better deals without sacrificing good weather. Marchant also suggests making it a point to talk to as many people as you can while traveling, instead of meticulously planning an itinerary from online research. Some of the best experiences and insights come from talking to locals, pinning down the passions you have in common and seeing parts of the world you never would have seen otherwise.

Darrell Wade, co-founder of Intrepid Travel

What his company does: Intrepid Travel is a small group adventure travel company operating with itineraries in more than 120 countries. Its mission is to give travelers both a guided and genuine cultural experience by traveling, eating and sleeping the way locals do. How he got his start: Wade's first time on a plane landed him in Hawaii when he was 6-years-old, and he still remembers it vividly. Fast-forward to post-graduation, and within five or six weeks of starting a job, Wade realized he was a "terrible employee" in that he couldn't find any sort of passion for someone else's business. Both his parents were entrepreneurs, so the gene was "embedded pretty deep in [him]," he says. One night in 1998 -- while tossing ideas back and forth with a friend over a bottle of wine -- Wade realized he wanted to enter into the business of travel.

In the 1980s, Wade had backpacked for months on end, and he valued the way backpackers were immersed in local culture -- taking trains, buses and even donkey carts as transportation, or staying in accommodations such as conventional hotels, overnight trains, hostels or national park lodges. He wanted to give people that same degree of cultural experience in a more organized way. The idea evolved into Intrepid.

How he turned a profit: "Although we'd both been to business school, I think we mustn't have been listening," Wade says. He says his and his co-founder's number one mistake was not securing enough cash to start the business, so they were constrained on capital for the first couple of years. "Under the hood in any given trip, there could be as many as 1,000 line items of costs," Wade says, citing everything from coffee to transportation to activities to fees and permits.

Luckily, the very nature of Intrepid's business plan -- cash deposits upfront for the promise of a unique travel experience later -- meant they had enough money in the bank to operate. Wade and his co-founder didn't make enough to pay themselves until year three, but since then, growth and lower operating costs in developing countries has brought them a relatively healthy profit margin.

His secret to success: Wade attributes his success to one key element: the realization that he and his co-founder "weren't really that great at anything." Early on, they knew they needed to hire the right employees -- people who were extremely talented and skilled -- as fast as they possibly could. "I don't have to work as hard, and we're getting much better output because they're much more talented than I am," Wade says.

What he wishes he'd known: Trial and error is a valuable process, and it's why Wade says he wouldn't give his younger self any additional insights. Failure is widely seen as one of the best teachers, especially when it comes to business. "I think it's far better just to battle through," he says. "You usually learn a hell of a lot more through failure than you do through success."

Top consumer tip: Travelers shouldn't be so timid when weighing potential risks or questions about future travel, Wade says -- he recommends taking the leap and never looking back. "Get out of that resort," he says. "Go out and see the real world, and learn a bit and have a bit of fun along the way."

Related: How He Went from Intern to Innovator in the Travel Industry

Paul Metselaar, chairman and CEO of Ovation Travel Group

What his company does: Ovation Travel Group is a high-end travel company that specializes in both corporate travel and leisure vacations , completing upwards of $1 billion in travel bookings per year. "I like to call what we do "prima donna travel,'" says Metselaar, likening it to the "care and feeding of" lawyers, investment bankers, hedge fund managers, entertainment executives and celebrities. (For example: The company recently arranged a wedding in Morocco, flying in both Dave Matthews Band and Coldplay. "I think the family spent $2 million just on bands," Metselaar says.)

How he got his start: For close to seven decades, Metselaar's family has been in the travel business -- his father, a teacher in the Bronx, had a business taking teens on guided tours across the world. When Metselaar tagged along on one of the Europe tours as a kid, he was bored -- he read The Lord of the Rings cover to cover and wished he was home playing basketball or football with friends. But the experience planted seeds, and later on, Metselaar grew to love travel, seeing it as a "mind expander" and a way to understand other cultures. So later on, when his father needed help running a struggling travel agency he'd bought, a 27-year-old Metselaar left his law practice and took over the agency, turning into a company called "Lawyers Travel" that helped arrange first-class trips for litigators. Later, he expanded the company's focus to include all types of corporate travel and leisure vacations.

How he turned a profit: Metselaar points to capitalizing on niche markets, hiring a quality and diverse team and sticking to his morals as vital to Ovation Travel Group's growth. "A lot of people will try to get you to do things you shouldn't, so always have the right ethics and morals -- and run your business like you do your personal life," he says. He also emphasizes the importance of delegating and giving those you hire the freedom to do their jobs.

His secret to success: Every day, Metselaar says, his father told him to keep his door open because "you never know who might walk through." Through tragedies that turned the travel industry upside down -- the Gulf Wars, 9/11, SARS and more -- Metselaar says persistence was the driving force behind his team emerging, post-crisis, as a stronger company. "I think that persistence is a very underrated quality," he says. "Some entrepreneurs give up too soon. … [I] had to juggle credit cards to make payroll in the early years."

What he wishes he'd known: "That it was all going to work out OK," Metselaar says. He spent a considerable amount of time facing fear he'd fail, disappoint his family and be forced to go back to practicing law. On the other hand, he says, fear is a great motivator, so he wonders if he'd have been as motivated without that trepidation driving him.

Top consumer tip: Don't plan everything, and don't always travel with your friends -- instead, "organize your trip to encourage serendipity," Metselaar says. Engineer your plans to allow for time to explore, walk around aimlessly, talk to people and see where those conversations lead. He says he wishes more Americans traveled because experiencing other cultures leads to realizing that across the world, humans are much more alike than they are different. "Everybody has the same hopes and dreams all over the world," he says.

Sam Shank, co-founder and CEO of HotelTonight

What his company does: HotelTonight aims to change the hotel-booking game for the mobile era, emphasizing last-minute discounts for hotel stays. (Despite the name, the service has recently expanded to allow users to book up to 100 days in advance.) Savings average about 20 percent compared to booking through an online travel agency, Shank says.

How he got his start: Shank says the "travel bug" bit him just before business school, when he tagged along on a pre-orientation trip to Costa Rica. It was the first time he'd ever gone on a trip incorporating both adventure and culture immersion, and Shank was immediately hooked. "I said, "This is amazing. I want to do more and more of this. How can I do more of this?'" he says. After graduating business school, he got started with just that -- launching another travel company more geared towards social networking before eventually landing on the idea for HotelTonight.

How he turned a profit: "When we decided to focus on profitability, the most important thing was aligning the team [that] no other priority mattered," Shank says. "It was one of the highlights of my career … seeing how well the team came together around this singular goal." HotelTonight employees began brainstorming strategies for launching the company into the green, and higher-ups were transparent with the numbers. One of the first orders of business: Doing away with discounts and coupons. Shank figured the value proposition was already unique and would stand on its own. The ensuing revenue seemed to prove him right. Next up was doubling down on innovation for hotels using the platform -- and introducing "Geo Rates," where hotels could award discounts to users in certain parts of the world to encourage a more varied customer base.

His secret to success: Shank emphasizes the importance of focusing on the customer. For his part, HotelTonight has two sets of customers -- consumers and hotels -- so that makes it "doubly hard but also doubly important," he says. He also recommends narrowing your focus to one or two niche areas rather than trying to tackle five or six aspects of your industry or metrics at the same time.

What he wishes he'd known: Growth and profitability are not mutually exclusive, Shank says. When he launched HotelTonight, he wishes he'd known that growing the "topline" is key, but watching the bottom line simultaneously is just as vital.

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Here's how you start a profitable travel agency.

Embarking on the journey of starting a travel agency can be an exhilarating adventure for those with a love for exploration and a knack for planning unforgettable experiences.

Whether you're a seasoned travel professional aiming to establish your own brand or an enthusiastic globetrotter ready to transform your passion into a thriving business, launching a travel agency requires strategic foresight and commitment.

In this blog post, we'll navigate you through the crucial stages of opening a travel agency, from the early planning phase to the launch of your first curated journey.

How you should prepare to start a travel agency

Market research and concept, choose a concept.

Choosing a concept is one of the first steps in opening a travel agency because it will define the type of travel experiences you curate, the destinations you focus on, and the clientele you attract.

This decision will influence your branding, marketing strategies, partnerships, and the overall direction of your business. A well-defined concept can help your travel agency stand out in a crowded market and draw in travelers who are looking for specific types of experiences.

Think of your concept as the theme of the story your travel agency wants to tell. It's about deciding the narrative you want to weave through the trips and adventures you plan for your customers.

To assist you in choosing the right concept for your travel agency, we have summarized some of the most popular concepts in the table below.

Pick an audience

When launching a travel agency, it's crucial to tailor your services to the specific needs and preferences of your target audience.

For instance, if you're aiming to attract adventure-seeking millennials, you might focus on offering off-the-beaten-path travel experiences, eco-friendly accommodations, and social media-worthy destinations. You'd likely use online platforms and social media to engage with this tech-savvy group.

Conversely, if your ideal clients are retirees looking to explore the world at a more leisurely pace, your travel packages might include luxury cruises, guided tours, and cultural experiences with a high level of comfort and convenience. Your marketing efforts could be more traditional, perhaps through print media and community events.

Understanding your audience is essential because it shapes every aspect of your travel agency, from the travel packages you create to the marketing strategies you employ. It's similar to choosing a gift; you consider the recipient's interests and preferences to ensure they will appreciate it.

Moreover, a deep knowledge of your target market enables you to communicate with them more effectively. If you know who you're catering to, you can determine the best channels and messages to reach them. For example, targeting families might involve advertising in family-oriented publications or online forums.

In our business plan for a travel agency , we have identified various customer segments that could be pertinent to your venture.

To help you envision the potential clientele for your travel agency, we've compiled a summary of typical customer segments below.

Get familiar with the industry trends

As a travel agency, staying abreast of the latest trends in the travel industry is crucial for tailoring your offerings to the evolving preferences of travelers. By aligning your services with these trends, you can attract a broader clientele looking for experiences that resonate with current travel desires.

Trends in the travel industry can range from the types of destinations tourists are interested in, to the style of travel they prefer. For instance, there's a growing interest in sustainable and eco-friendly travel options, as well as personalized experiences that cater to individual interests.

Our business plan for a travel agency is updated biannually to include these new emerging trends, ensuring that you have the insights needed to create a thriving travel business.

For example, many travelers are now seeking immersive cultural experiences, preferring to live like a local rather than just visiting the typical tourist spots. There's also a rise in adventure tourism, where travelers are looking for active experiences like hiking, diving, or wildlife safaris.

Moreover, wellness tourism is on the rise, with travelers looking for trips that focus on their health and well-being, including spa retreats, yoga workshops, and fitness adventures.

With the digital age in full swing, offering virtual tours and augmented reality experiences can also set your agency apart, providing a taste of travel to those who can't physically go.

We have compiled a list of more trends in the table below.

However, there are also some declining trends.

Package tours with rigid itineraries are becoming less popular as travelers seek more flexibility and autonomy in their travel plans.

Additionally, destinations that are perceived as over-touristed or not environmentally conscious are seeing a decline in interest due to the growing awareness of sustainable travel.

Lastly, with the rise of digital and virtual experiences, traditional travel services that don't incorporate technology may find themselves less relevant in the current market.

Choosing the ideal location

Choosing the ideal location for your travel agency is a strategic decision that can significantly influence its success. This decision requires careful consideration of several key factors.

Understanding the local demographics is the first step. A travel agency should cater to the travel preferences and financial capabilities of the surrounding population. If the area has a high concentration of retirees, for example, you might focus on leisure and luxury cruises. In contrast, areas with young adventurers may require a focus on backpacking trips and adventure tourism.

Visibility and accessibility are crucial for a travel agency. A storefront in a high-traffic area, such as a shopping mall or a busy street with other retail businesses, can attract walk-in clients. Proximity to public transportation or main roads is also beneficial, as it makes your agency more accessible to clients who may be passing by.

While you want to avoid areas saturated with travel agencies, a certain level of competition indicates a demand for travel services. Being near complementary businesses, like bookstores or outdoor equipment shops, can also be advantageous as they attract a similar customer base.

Rent costs are a significant factor. Prime locations with high visibility often come with higher rents, so you should weigh the potential for increased client traffic against the overhead costs. A balance must be struck to ensure the rent is manageable based on your projected revenue.

Negotiating favorable lease terms can have a substantial impact on your travel agency's financial well-being. This could include securing a lease with renewal options, negotiating limits on rent increases, or obtaining a reduced rent period initially to offset startup costs.

Consider the growth potential of the neighborhood. Is the area developing in a way that could bring more clients to your agency? The possibility of expanding your premises in the future without relocating can be a significant advantage as your agency grows.

Market research and demographic analysis tools can offer valuable insights into the best locations for your travel agency. These tools can help pinpoint neighborhoods with an ideal customer base for your services.

The choice between a city center and a suburban area depends on your target market and business model. City centers typically offer higher foot traffic but come with steeper rents and increased competition. Suburban areas might provide a loyal local clientele with potentially lower rent but may require additional marketing efforts to establish your presence.

Being situated near event venues, convention centers, or corporate offices can provide a steady stream of potential clients, especially if your agency specializes in corporate travel or group bookings.

It's also important to understand local zoning laws, business regulations, and other legal requirements to ensure that your chosen location is suitable for a travel agency. Compliance with these regulations from the outset can prevent costly legal issues down the line.

Finally, assessing the long-term viability of a location is critical. Consider upcoming developments in the area that could impact your business, either positively by increasing foot traffic or negatively by introducing more competitors or raising rents.

Startup budget and expenses

Calculate how much you need to start.

On average, the initial capital needed to open a travel agency can vary significantly, ranging from as low as $5,000 to $20,000 for a home-based or online operation to $30,000 to $100,000 for a physical storefront in a well-trafficked area .

If you want to know the exact budget you will need for your own travel agency and also get a full detailed list of expenses, you can use the financial plan we have made, tailored to travel agencies . This excel file is actually very user-friendly and it will give you an instant and full detailed analysis of your future project.

The budget can vary the most due to the location of the travel agency. Prime locations in high-traffic areas tend to have higher rental costs, which can significantly increase startup expenses.

The size of the travel agency also plays a crucial role in determining the initial investment. A larger space not only increases rent but also may require more staff and marketing to attract clients, leading to higher operational costs.

The quality of technology and software is another significant factor. High-quality, reliable booking and customer management systems are expensive but can save money in the long run through efficiency and customer satisfaction. Conversely, starting with basic or lower-quality software can reduce initial costs but may lead to inefficiencies or a less professional service offering over time.

If the available capital is limited, it's still possible to open a travel agency, but careful planning and prioritization are crucial. The very minimum budget could be around $5,000 to $10,000 if you choose to operate online, minimize the size of your operation, use cost-effective software solutions, and manage much of the work yourself. This approach requires a hands-on strategy, focusing on a niche travel market to reduce complexity and costs.

To make the most of a limited budget, consider the following tips.

Identify all your expenses

The expenses when starting a travel agency include office space rental, licensing and permits, insurance, marketing and advertising, technology and software, staff training, establishing a customer base, and a reserve for unexpected expenses.

Office space is essential for a travel agency, and costs can vary greatly depending on location and size. On average, you might spend between $500 to $5,000 per month for rent. A well-located office can attract walk-in clients, but some agencies may opt for a home office or shared space to save on costs.

Licenses and permits are necessary for legal operation. Costs vary by location but typically range from a few hundred to a few thousand dollars. This includes business operation licenses and travel seller registration.

Insurance is critical to protect your business against liability, property damage, and other potential risks. Essential policies include general liability, property insurance, and errors and omissions (E&O) insurance, particularly important in the travel industry. Annual premiums can range from $500 to $3,000 or more, depending on your coverage levels and agency size.

Allocating funds for marketing and advertising is crucial for attracting customers. Initially, you might spend between $1,000 to $10,000 on marketing efforts, including social media advertising, traditional advertising, and creating a website. The amount can vary based on your strategy and the competitiveness of your market.

Investing in technology and software for booking systems, customer relationship management (CRM), and accounting software is important. Costs can range from $1,000 to $15,000, depending on the sophistication of the systems you choose. Subscription-based services may have ongoing monthly fees.

There are also training costs for staff and professional development. Setting aside $1,000 to $5,000 for initial training and ongoing professional development can help ensure high-quality service. This also includes any costs for obtaining or maintaining travel industry certifications.

Establishing a customer base is an ongoing expense that involves networking, partnerships, and customer acquisition strategies. Initial efforts can cost between $2,000 to $20,000. Developing relationships with reliable suppliers and considering commission structures can help manage costs.

Finally, setting aside a reserve for unexpected expenses or emergencies is crucial. A good rule of thumb is to have at least three to six months' worth of operating expenses saved. This can cover unforeseen issues, market changes, or shortfalls in cash flow.

Here is a summary table to make it easier to digest. For a full breakdown of expenses, please check our financial plan for travel agencies .

Business plan and financing

Make a solid business plan.

You have probably heard it already but, yes writing a business plan when opening a travel agency is crucial.

Why? Because a business plan serves as a roadmap for your venture, detailing your objectives, strategies to achieve them, and the potential obstacles you might encounter. A well-structured business plan is not only a tool for staying organized and on track but also critical if you're seeking funding from investors or financial institutions, as it shows the feasibility and future profitability of your travel agency.

The key components of a travel agency business plan include market analysis, financial planning, and operational strategy, among others. Market analysis is vital to understand your target market, their travel habits, and the competitive environment. It involves researching trends in the travel industry, pinpointing your main competitors, and discovering a niche or unique value proposition that distinguishes your travel agency from others.

Financial planning is another essential element. This section should detail your expected income, the cost of sales (including travel packages and partnerships with hotels and airlines), labor costs, and other operational expenses. It should also feature projections for profit and loss, cash flow, and a break-even analysis. Financial planning offers you and potential backers a transparent view of your travel agency's fiscal health and expansion prospects. You will find all of this in our financial plan for a travel agency .

While the structure of a travel agency business plan shares commonalities with other business plans, the focus on certain areas may vary.

For instance, a travel agency will emphasize product development (curating unique and attractive travel experiences), supplier relationships (negotiating deals with hotels, airlines, and tour operators), and location analysis (a visible and accessible office can be beneficial, although online presence is increasingly important). Additionally, demonstrating knowledge of travel regulations and the ability to provide exceptional customer service is crucial.

To succeed and create an effective travel agency business plan, you should conduct in-depth research and maintain realistic financial projections and capabilities. Engage with potential clients to understand their travel preferences, desires, and budget. Also, consider the scalability of your business model and how you might grow or diversify your services in the future.

In the case of a travel agency, particular attention should be given to establishing a strong brand identity and marketing strategy that connects with your intended audience. Emphasizing the exclusivity of your travel packages, the expertise of your staff, or the personalized experience you offer can set your agency apart in a competitive industry.

Success depends not only on the quality of your travel offerings but also on meticulous planning, understanding your market, managing finances prudently, and executing your operational strategy with precision.

Remember, a business plan is not a static document but a dynamic one that should be revisited and revised as your travel agency grows and adapts to the changing market.

Get financed

Concerned about how to finance your dream travel agency? There's no need to fret; a variety of financing options are available to help you get started.

Financing for a travel agency can come from multiple sources, including raising capital from investors, securing loans from banks or financial institutions, and obtaining grants or subsidies.

Each financing method has its own set of benefits and things to consider.

Raising capital means finding investors who will provide funds in exchange for equity in your travel agency. This is advantageous because it doesn't require immediate repayment like a loan does.

However, it also means parting with some ownership and possibly some control over your agency's operations.

For a travel agency, this could be a good strategy if you're looking to scale up quickly or if you need substantial initial capital for marketing campaigns or a strategic storefront location. To attract investors, you'll need a robust business plan that shows growth potential, profitability, and a deep understanding of the travel industry.

Another option is to take out a business loan.

This path allows you to maintain complete ownership of your agency but requires you to pay back the borrowed amount with interest. Loans can be used for a variety of purposes, such as securing office space, investing in technology and booking systems, or covering initial marketing expenses.

Banks often ask for a down payment or collateral, which might range from 15% to 25% of the loan amount. It's crucial to balance the proportion of your budget that comes from loans to avoid overwhelming your business with debt. Your travel agency's projected income should be sufficient to cover loan repayments while still allowing for operational costs and growth.

Grants or subsidies are another avenue, though they are less common.

These funds are typically provided by government bodies or non-profit organizations to support small businesses, particularly in niche markets or for innovative services. Grants do not need to be repaid, but they are competitive and often come with specific requirements.

For a travel agency, grants might not be the most reliable primary source of funding but could be used to complement other financing methods for certain initiatives or to adopt sustainable practices.

To effectively secure financing from lenders or investors for your travel agency, you must prove the viability and profitability of your business idea.

This involves crafting a comprehensive business plan that includes market analysis, a clear definition of your target market, detailed financial projections, and an effective marketing strategy. Your business plan should emphasize what makes your travel agency unique, such as specialized travel packages, exceptional customer service, or innovative technology use.

Lenders and investors will judge your travel agency based on criteria like your creditworthiness, industry experience, available collateral, and the strength of your business plan.

They will scrutinize the financial projections of your travel agency to determine if you can generate enough revenue to cover operating costs, repay debts, and turn a profit. Demonstrating a thorough grasp of the travel market, including trends, consumer behavior, and competitive analysis, will bolster your case.

Below is a summary table of the various financing options mentioned for opening a travel agency, along with their advantages, considerations, and potential uses:

Legal and administrative setup

Permits and licenses.

Starting a travel agency involves meticulous planning and compliance with various regulations and requirements to ensure the safety, satisfaction, and protection of your clients and your business.

The specific permits, licenses, industry regulations, inspection schedules, consequences of non-compliance, and insurance policies you'll need can differ based on your location, but there are common standards that are applicable in many regions.

First, you'll need to secure the necessary business permits and licenses.

This often includes a general business license from your city or county, and if you're selling travel insurance or other financial products, you may need a special license for that. For example, in the United States, selling travel insurance typically requires you to be licensed as a seller of travel insurance in the states where your clients reside. Additionally, if you're planning to offer travel packages, you might need to register as a seller of travel in certain states.

It's imperative to consult with your local government and industry-specific agencies to understand the precise requirements for your area.

Regarding industry regulations, travel agencies must comply with consumer protection laws and regulations that govern advertising, disclosures, and the handling of customer funds. This includes being transparent about the terms and conditions of travel packages, accurately representing services, and providing refunds or alternatives if services are not delivered as promised.

Inspections are not typically a part of travel agency regulations, but audits and reviews can be conducted by industry associations or licensing bodies to ensure compliance. The frequency and nature of these reviews can vary, but they are generally less frequent than health inspections for food establishments.

Non-compliance with industry regulations can lead to penalties ranging from fines to revocation of your license or registration, and in severe cases, legal action. It's crucial to understand and adhere to these regulations to maintain a reputable and lawful business.

Insurance is a vital component of safeguarding your travel agency. At the very least, you'll need professional liability insurance (also known as errors and omissions insurance) to cover mistakes or negligence in your services that could lead to client claims.

General liability insurance is also important to protect against accidents or injuries that may occur in your office. If you have employees, you'll likely need workers' compensation insurance to cover any work-related injuries or illnesses. Additionally, considering a commercial property insurance policy is advisable if you own or lease physical office space.

Furthermore, given the nature of the travel industry, you might also want to look into specific travel agency insurance policies that can cover risks like trip cancellations, supplier defaults, and other travel-related contingencies that could affect your clients and, by extension, your business.

Business Structure

The three common structures for opening a travel agency are LLC (Limited Liability Company), partnership, and sole proprietorship. Each has their unique features and implications for your business.

Please note that we are not legal experts (we specialize in business and financial planning) and that your choice should be based on how much risk you're willing to accept, how you prefer to handle taxes, and your plans for growing and possibly selling your travel agency.

In simple terms, a sole proprietorship is simple and straightforward but carries personal liability. A partnership allows for shared responsibility but requires clear agreements to manage risks. An LLC offers a balance of protection and flexibility, making it a strong option for many businesses looking to scale.

Consider your long-term goals, and consult with a financial advisor or attorney to make the best choice for your travel agency.

We’ll make it easier for you, here is a summary table.

Getting started to start a travel agency

Offer development, design and lay out.

Designing and laying out your travel agency for operational efficiency and an enhanced customer experience requires thoughtful consideration and strategic planning.

Let's explore how you can achieve this, focusing on customer engagement, balancing technology with budget, and ensuring privacy and security.

Firstly, envisioning customer engagement is crucial.

Your travel agency's design should welcome customers into a space that inspires travel. From the entrance, guide them through an area that showcases stunning travel imagery and interactive displays. The layout should encourage customers to explore different destinations, with staff positioned to provide information and assistance as needed. Place your most enticing travel packages and offers in areas where customers are likely to pause, such as near seating or refreshment areas.

This setup not only highlights your best offers but also encourages customers to consider additional travel options as they move through the agency.

Regarding the design to facilitate this engagement, consider the layout's ambiance and accessibility.

Open spaces, clear signage, and a logical arrangement of the environment promote easy movement and a sense of adventure. The consultation area should be clearly marked and designed to be inviting, with comfortable seating and privacy screens to ensure confidential discussions. If your travel agency includes a waiting area, ensure it's equipped with engaging travel literature and refreshments to keep customers comfortable and engaged while they wait.

Balancing the need for advanced technology with budget constraints is another challenge.

Start by prioritizing essential technology that directly impacts the customer experience, such as high-resolution displays for showcasing destinations and user-friendly booking systems. These are worth investing in because they are the core of your travel agency's operations. For other items, consider cost-effective solutions like cloud-based software for managing bookings and customer relationships, which can reduce the need for expensive on-site servers.

Additionally, plan for technology that offers scalability and efficiency, like integrated CRM systems or virtual reality experiences, to get the most value for your investment.

Privacy and security in the travel agency layout are paramount. Your design must include private consultation areas where customers can discuss travel plans and personal information without being overheard. Secure storage for sensitive documents and a reliable network security system are essential to protect both customer data and your business.

Specific protocols for handling personal information, secure payment processing, and data storage are crucial for privacy and compliance. Implement a system that ensures all customer information is handled confidentially and stored securely, with access restricted to authorized personnel only.

Train your staff thoroughly in privacy practices, emphasizing the importance of discretion, secure logins, and the proper handling of payment information.

Regularly review and update these protocols to comply with local privacy regulations and best practices.

Craft your offer

Your travel packages and services will be the cornerstone of your travel agency's success (or the reason for its struggles).

To begin, understand the preferences and needs of your target market through direct engagement, such as customer interviews and feedback forms, and indirect research, like analyzing travel trends and studying what successful competitors are offering.

Once you have a clear understanding of your target market's travel desires, you can start to design travel packages that not only meet their needs but also offer something unique.

Incorporating local experiences and off-the-beaten-path destinations into your travel packages is an excellent way to differentiate your offerings and promote sustainable tourism.

This strategy not only supports local communities and minimizes the environmental impact of travel but also ensures that your clients have authentic and memorable experiences. Forge relationships with local tour operators and accommodation providers to understand what unique experiences you can offer throughout the year. This knowledge allows you to plan your travel packages with seasonal activities, offering exclusive experiences that can attract travelers looking for something beyond the typical tourist spots. Seasonal travel packages also create excitement among your clients, as they anticipate new and unique adventures.

To ensure your travel packages are competitive, focus on exclusivity and quality.

This can be achieved by offering bespoke itineraries that cater to niche interests, such as culinary tours, adventure sports, or cultural immersion trips. Sharing the story behind each destination, like its history, culture, or ecological significance, can also add depth to your travel packages.

Ensuring consistency and quality in your travel services involves setting high standards and clear processes.

This can include detailed itineraries with reliable accommodations and transport, thorough training for your travel consultants, and regular checks on customer satisfaction. Consistency is crucial for building trust with your clients, as they will know exactly what to expect when they book a trip with your agency. Invest in partnerships with reputable service providers and don't hesitate to refine your travel packages based on feedback and new opportunities.

Utilizing customer feedback is vital for the ongoing enhancement and development of your travel offerings. Create channels for feedback, such as online reviews, surveys, and social media interactions, to understand what your clients appreciate and where there might be opportunities for improvement.

Be receptive to constructive criticism and ready to adapt based on customer insights. This not only aids in refining your travel packages but also demonstrates to your clients that you value their feedback, encouraging loyalty and repeat business.

Determinate the right pricing

When opening a travel agency, it's crucial to establish a pricing strategy that balances profitability with customer satisfaction. Here's a methodical approach to setting your prices effectively.

Firstly, you must understand your costs thoroughly, which include staff salaries, office expenses, marketing, software systems for booking and customer management, and any other costs associated with providing travel services.

Ensuring your prices cover these costs is fundamental to your agency's profitability.

Next, analyze your competition and the broader travel market to gauge the going rates for similar travel packages and services. While you don't need to mirror these prices, this research provides a valuable reference point.

Understanding the price sensitivity and preferences of your target market is also essential. Gather insights through customer feedback, surveys, or by experimenting with different price points and observing the effect on sales. This will help you find the sweet spot where customers feel they're getting good value without being overcharged.

Psychological pricing strategies can be effective in the travel industry as well.

Charm pricing, such as offering a trip at $999 instead of $1000, can create the illusion of a better deal. This tactic might be particularly useful for budget travel deals or special promotions.

However, you should apply this strategy carefully to maintain the perceived value of your travel packages.

The perceived value is crucial in the travel business.

Enhancing this perception can be achieved by providing exceptional customer service, creating exclusive travel experiences, and ensuring a strong brand presence. For instance, curating unique travel itineraries or providing personalized services can justify higher prices because customers perceive they are receiving more value for their money.

Seasonal pricing strategies can optimize sales by promoting travel packages during peak seasons or offering off-season discounts to stimulate demand.

For example, you might offer early bird specials for summer vacations or exclusive deals for winter getaways to encourage bookings during typically slower periods.

When introducing new travel services, introductory pricing, such as special launch offers or package deals, can entice customers to try them out. Once these services gain popularity, you can adjust the prices based on demand and cost factors.

For online bookings versus in-person consultations, consider the different costs and customer expectations. Online pricing may need to reflect convenience fees or service charges, which could be included in the package price or listed separately. Offering online-exclusive promotions can also drive bookings through your digital platform.

Lastly, the psychological impact of discounting travel services should be considered carefully. While promotions can increase bookings and attract new customers, too much discounting can harm your brand's image and lead to a perception of lower quality. Use discounts strategically, such as for last-minute bookings to fill up unsold inventory, without setting a precedent for constant price reductions.

Manage relationships with your suppliers

Poor relationships with suppliers could jeopardize your travel agency's ability to provide exceptional experiences for your clients.

On the contrary, nurturing strong partnerships with suppliers such as hotels, airlines, and tour operators will ensure access to high-quality travel options and exclusive deals.

Regular communication, prompt payments, and showing appreciation for their products and services can build loyalty and dependability. Be clear about your client's needs and expectations, and whenever possible, experience their services firsthand. This deepens your understanding of their offerings and potential issues, enabling you to collaborate more effectively.

Additionally, consider long-term contracts with key suppliers to secure competitive rates and guarantee availability, but also maintain a network of alternative providers to mitigate risks of unavailability or price surges.

For managing travel packages, inventory management techniques such as dynamic pricing are essential. This approach allows you to adjust prices based on demand and supply, maximizing profits. Regularly monitor booking trends to adjust offerings according to market demand, avoiding overcapacity and maximizing revenue. Implementing a real-time booking system can also be effective, where travel options are sourced and confirmed as needed, though this requires accurate market forecasting.

Technology can significantly improve package management and enhance customer satisfaction in a travel agency.

Implementing a booking management system that integrates with customer relationship management (CRM) systems allows for real-time tracking of reservations and client preferences. This technology can help predict trends more accurately, streamline booking processes, and identify opportunities that can inform package development and promotional strategies.

Additionally, digital tools can facilitate better communication with suppliers, enabling more efficient booking adjustments and collaboration.

Scaling travel agency operations presents challenges such as maintaining service quality, managing increased costs, and ensuring customer satisfaction. Address these challenges by standardizing service protocols, training staff thoroughly, and investing in technology that can increase efficiency without compromising the travel experience.

Scaling up also means more bookings, so negotiate pricing with suppliers for volume deals without sacrificing service quality. Customer satisfaction becomes even more critical as operations grow, requiring consistent delivery of promised travel experiences and more frequent customer feedback collection.

Implementing effective cost control measures involves scrutinizing every aspect of sourcing and providing travel services and packages. Regularly review and negotiate with suppliers to ensure you're getting the best rates without compromising service quality.

Also, consider alternative travel options that may offer cost savings or unique experiences. Utilize technology to track and analyze costs, client feedback, and booking patterns to identify areas for improvement. Reducing unnecessary expenses not only cuts costs but also allows you to offer competitive pricing, appealing to budget-conscious travelers.

Hire the right people

When starting a travel agency, you should be strategic about your hiring process, especially if you're working with a limited budget. Initially, you'll need a core team that can handle travel planning, customer service, and business management.

For travel planning, experienced travel agents are essential. They should have a deep knowledge of travel destinations, booking processes, and itinerary planning. A senior travel agent or travel consultant with a strong background in creating customized travel experiences can be a valuable asset to set the standard for your service offerings.

Customer service representatives are crucial for handling client inquiries, bookings, and providing support before, during, and after trips. They should be excellent communicators with a passion for travel and helping others.

For management, you'll need someone who can oversee the agency's operations, manage staff, and handle administrative tasks such as marketing, financial planning, and ensuring compliance with travel industry regulations.

As your travel agency grows, you might consider hiring specialized roles such as marketing experts, IT support for your booking systems, and additional administrative staff. Outsourcing can also be a strategic move for roles like accounting and web development, allowing you to focus on your core business while utilizing external expertise.

When hiring, prioritize candidates with a mix of industry knowledge, experience, and a passion for travel. For travel agents, look for certifications from recognized travel institutions and hands-on experience in the travel industry. Customer service skills are essential for front-line staff, along with the ability to work efficiently under pressure. For managerial roles, seek candidates with experience in travel agency management, a strong understanding of business operations, and leadership qualities.

To ensure a good fit for your travel agency's culture and demands, consider practical assessments such as role-playing customer service scenarios or testing travel destination knowledge during the hiring process.

Look for candidates who demonstrate a genuine passion for travel, customer service, and the ability to adapt to the dynamic nature of the travel industry.

Finding the right candidates can be challenging. Utilize travel industry networks, job boards, social media platforms, and attend travel trade shows to reach potential candidates. Offering internships or apprenticeships can also be a way to connect with emerging talent from travel and tourism programs.

Here is a summary table of the different job positions for your travel agency, and the average gross salary in USD.

Running the operations of your travel agency

Daily operations.

Running a travel agency smoothly requires organization, efficiency, and a keen understanding of your clients' needs. By adopting the right tools and practices, you can ensure a seamless operation and provide exceptional travel experiences.

Firstly, a robust Travel Agency Management System (TAMS) is essential. Look for a system that integrates itinerary planning, booking, customer relationship management (CRM), and financial tracking.

This integration allows you to handle bookings in real-time, maintain client profiles with their travel preferences and history, and manage your finances effectively. Many TAMS platforms also support communication with clients through automated emails and reminders, which can enhance the customer service experience.

For itinerary management, choose software that allows you to create personalized itineraries quickly. The best systems enable you to collaborate with clients and make adjustments on the fly, ensuring their needs are met precisely.

Effective supplier relationship management is also key in the travel industry. Establish clear communication channels with your partners, such as hotels, airlines, and tour operators. Set expectations for response times, service quality, and payment terms. A strong network of reliable suppliers can provide you with competitive rates and availability, giving you an edge in the market.

Investing in your team's well-being and professional development is crucial. Provide regular training on the latest travel trends, destinations, and technology tools. Set clear goals and expectations, and offer constructive feedback. Recognize and reward excellent performance to maintain high morale and encourage a culture of excellence.

Creating memorable travel experiences starts with understanding your clients' desires. Train your staff to be attentive and proactive. Encourage them to build rapport with clients, remembering their past travel experiences and preferences to offer tailored recommendations.

Maintaining a professional and welcoming office environment, with up-to-date travel brochures and a comfortable consultation area, can also enhance the client experience.

Develop customer service policies that reflect the unique nature of travel planning. This might include flexible booking options, transparent cancellation policies, and a commitment to support clients before, during, and after their trips.

Encourage clients to provide feedback through your website, email surveys, or social media. Respond to feedback promptly and constructively, showing that you value their opinions and are dedicated to continuous improvement.

When handling complaints, listen empathetically and offer practical solutions. Whether it's rebooking a flight or providing future travel credits, show your commitment to resolving issues. Turning a challenging situation into a positive outcome can often result in a loyal client who trusts your agency to handle their travel needs.

Revenues and Margins

Know how much you can make.

Understanding the financial workings of a travel agency is crucial for success in the industry.

We have an in-depth article on the profitability of travel agencies that provides extensive details. Below, we'll summarize some key points.

One important metric for travel agencies is the average booking value, which represents the average amount a customer spends on a single travel booking.

The average booking value can vary greatly depending on the type of travel agency and its market focus. For luxury travel agencies, which cater to high-end clients seeking exclusive experiences, the average booking value could be quite high, perhaps between $5,000 and $20,000 .

Conversely, a standard retail travel agency that offers a wide range of travel options to the general public might see a lower average booking value, potentially between $500 and $3,000 .

Niche travel agencies, which specialize in certain types of travel like adventure tours or eco-tourism, might have varying booking values based on the uniqueness and demand for their offerings. We could estimate an average booking value between $1,000 and $5,000 .

When it comes to revenue, this too will differ. You can estimate your travel agency's revenue accurately with our financial plan tailored for travel agencies .

Urban travel agencies might see monthly revenues ranging from $10,000 to over $500,000 , leading to annual revenues between $120,000 and $6 million .

Rural travel agencies may have lower revenue expectations due to a smaller customer base, with annual revenues often between $50,000 and $300,000 .

Startup travel agencies typically experience lower revenues as they work to establish a customer base and brand presence. Initial monthly revenues might not exceed $5,000.

Established travel agencies benefit from repeat business and referrals, which can lead to higher and more consistent revenues.

Luxury travel agencies, while potentially earning higher commissions per booking, may have a smaller customer base due to the exclusive nature of their services. Annual revenues for such agencies might not typically exceed $2 million .

Franchise travel agencies can often achieve higher revenues due to strong brand recognition and marketing support, with annual revenues ranging from $200,000 to $1 million .

Revenue for niche travel agencies is heavily dependent on the popularity and demand for their specialized services, making it challenging to provide an average range.

Travel agencies don't just earn money from booking trips. They have a variety of revenue streams available to them.

If you're looking for inspiration, here's a table that outlines many different ways a travel agency can generate income.

Understand your margins

As with any business, understanding the difference between revenue and profit is crucial for a travel agency. Before we can determine the actual earnings at the end of the year, we must consider the expenses and margins of the travel agency.

Let's delve into the gross and net margins, which are key indicators of a travel agency's profitability.

To calculate your own margins and get a precise figure for your potential profit, you can adjust the assumptions in our financial model designed for travel agencies .

The typical range of gross margins for travel agencies can vary, often ranging from 10% to 30%.

Gross margin is calculated by subtracting the cost of goods sold (COGS), which for a travel agency includes direct costs such as payments to tour operators, airlines, and hotels, from the revenue generated from the sales of travel packages, then dividing this number by the revenue, and finally, multiplying by 100 to get a percentage.

Net margins, however, account for not just the COGS but also all other expenses a travel agency incurs, such as office rent, utilities, marketing expenses, administrative costs, and taxes. This figure is obtained by subtracting all operating expenses from the gross profit.

Net margins offer a more complete view of a travel agency's profitability and are typically lower than gross margins, with industry averages often ranging from 2% to 8%, reflecting the tighter profitability after all costs are considered.

Different types of travel agencies—online, boutique, and full-service—can have varying profit margins due to differences in their business models, operational scale, and target markets. Here is a table to illustrate this.

Margins in a travel agency are significantly influenced by factors such as service mix, pricing strategy, and scale of operations.

A diverse service mix can attract a wider customer base but may also increase complexity and costs. Pricing strategy is critical; prices must be competitive yet sufficient to cover costs and generate profit. Scale of operations can affect cost efficiencies, with larger agencies often benefiting from lower per-unit costs due to higher volume.

Ongoing expenses that impact travel agency margins include payments to service providers, staff salaries, office rent, and marketing costs. Fluctuations in travel demand can affect gross margins. Labor is another significant expense, especially for agencies that provide personalized services. Rent can vary widely by location, and marketing is essential for customer acquisition and retention.

Agencies focusing on niche markets like luxury or adventure travel may see different margin dynamics compared to those with a broader service range. While niche agencies can charge premium prices, they also face higher operational costs and potentially limited market size, impacting the overall margin.

External factors such as economic conditions, travel trends, and seasonality also play a crucial role in travel agency margins. Economic downturns can reduce consumer spending on travel, while peak seasons can significantly boost sales. Staying current with travel trends and adapting service offerings accordingly can help manage these fluctuations.

The challenge of maintaining healthy margins in the face of rising operational costs and intense competition is significant. Travel agencies can mitigate these challenges through efficient cost management, strategic pricing, optimizing operations, and investing in technology for productivity improvements.

Regularly tracking and analyzing financial performance, including gross and net margins, is vital for ensuring the financial health and sustainability of a travel agency (and you can do all of that with our financial model specifically for travel agencies ).

Implement a strong marketing strategy

Marketing for a travel agency can be as exciting as the destinations you're promoting. We understand that you'll be focused on creating unforgettable travel experiences for your clients, so we'll keep our marketing advice straightforward and impactful, just like the strategy we've detailed in our business plan for a travel agency .

Building a brand for your travel agency is essential. Your brand is the identity that customers connect with and remember. It's more than just your logo or the images you use; it's the promise of adventure, relaxation, and memories that you deliver. Your brand should encapsulate the essence of your travel services, whether that's luxury getaways, eco-tours, or family-friendly vacations. A strong brand will help you stand out in the competitive travel market and cultivate a dedicated clientele.

Begin your marketing plan by identifying your target audience. Who are your ideal clients? What do they seek in their travels? Are they after exotic adventures, cultural immersion, budget-friendly trips, or high-end luxury experiences? Knowing your audience will shape your branding and marketing efforts.

For promotion, social media and online marketing are invaluable for travel agencies. Platforms like Instagram, Facebook, and Pinterest are ideal for showcasing stunning travel destinations and sharing customer testimonials.

Engage your audience with travel tips, destination highlights, and interactive content like polls or quizzes about their dream vacations. Share stories and photos from happy clients to illustrate the amazing experiences your agency provides.

Content strategies that resonate with travel agencies include highlighting unique travel packages, sharing travel guides for different destinations, and promoting special deals or seasonal trips. Collaborating with travel influencers or local businesses in the tourism industry can also increase your visibility.

Not every marketing tactic will suit your travel agency. For instance, if your focus is on luxury travel, budget travel forums are not the right place for your marketing efforts. Similarly, if you specialize in cruises, content about backpacking adventures might not align with your brand.

Even with a modest budget, there are clever ways to attract new clients.

First, consider attending travel expos or local community events to showcase your services. This can lead to direct bookings and enhance your agency's profile.

You can also offer travel webinars or information sessions to share your expertise and entice potential customers.

Forming partnerships with local businesses, like upscale restaurants or retail stores, can help you reach a broader audience.

Implementing a referral program can motivate your existing clients to recommend your agency to others. Simple incentives or discounts on future travel can be very effective.

Lastly, never underestimate the power of word-of-mouth marketing. Encourage your satisfied travelers to share their experiences and offer them perks for bringing new clients to your door.

Grow and expand

We want you to thrive with your travel agency. We trust that the insights provided here will aid you in reaching new heights.

Imagine you're at the helm of a flourishing travel agency, with robust margins and a strong cash flow. Now is the moment to contemplate how to scale and broaden your enterprise.

There's always potential for greater success, and we're here to show you the path to attain it.

Also, please note that there is a 5-year development plan tailored for a travel agency in our business plan template .

Successful travel agency owners often exhibit qualities like resilience, adaptability, a profound knowledge of the travel industry, and the ability to connect with and understand their clientele. These attributes are essential as they steer the growth of their business.

Before expanding a travel agency's service offerings, consider the existing market demand, the compatibility of new services with your current portfolio, and how these additions will impact your operations.

Market research is critical in this decision-making process. By examining customer preferences, travel trends, and the success of similar services in the market, you can make informed choices that are in line with your agency's capabilities and customer expectations.

Evaluating the success of current operations involves analyzing sales trends, customer feedback, and operational efficiency. If your agency consistently hits or surpasses sales targets, receives positive feedback, and operates efficiently, it might be ripe for expansion.

Opening additional branches should be grounded in solid evidence of demand, a deep understanding of the target market, and the financial robustness of your current operation.

Franchising can be a way to expand with lower capital risk, tapping into the entrepreneurial spirit of franchisees. However, it demands a strong brand, proven operational systems, and the capacity to support franchisees. Opening owned branches gives more control over operations and customer experience but requires more capital and direct management. Each model has its pros and cons, and the choice depends on your business objectives, resources, and preferred growth strategy.

Digital channels, including online booking platforms and social media marketing, can significantly increase a travel agency's reach and sales. Establishing an online presence allows you to cater to clients beyond your immediate geographic location, adapting to the increasing demand for digital convenience.

This strategy necessitates an understanding of digital marketing, logistics for travel arrangements, and maintaining service quality.

Branding is vital as it sets your travel agency apart in a competitive market. A strong, consistent brand identity across all branches and platforms can enhance customer loyalty and attract new business. Strengthen your brand by ensuring that every customer interaction reflects your agency's values, professionalism, and quality.

Maintaining consistency across multiple branches is challenging but crucial. This can be achieved through detailed operational manuals, training programs, and quality control systems.

Regular visits and audits, along with fostering a strong, shared culture, help ensure each branch upholds the standards that contributed to your original location's success.

Financial metrics and business benchmarks indicating readiness for expansion include consistent profitability, a strong cash flow, and meeting or exceeding sales projections over a significant period.

Additionally, having a scalable business model and the operational capacity to support growth is essential.

Partnerships with other businesses and participation in travel expos can introduce your agency to new customers and markets. These opportunities allow for creative collaboration, community engagement, and brand visibility, contributing to your agency's growth.

Scaling services to meet increased demand involves logistical considerations such as technology upgrades, efficient staff management, and possibly expanding your office space. Ensuring that your team can handle the increased volume without sacrificing service quality is key.

Finally, it's crucial that your expansion efforts remain aligned with your travel agency's core values and long-term objectives. Growth should not compromise the essence of what made your agency successful in the first place.

Regularly revisiting your business plan and values can help ensure that your expansion strategies are in harmony with your vision and mission, preserving the core of your travel agency as it grows.

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A Business Traveler, Efficiency Expert and the TSA on How Early to Get to the Airport

With summer officially here, we consulted a number of flying experts to help you determine exactly when you need to roll out of bed and find your passport . A seasoned business traveler, a TSA official, and an efficiency expert all gave us their tips to help ease your anxiety and allow you to cruise to your gate with ease.

The business traveler: ‘The earlier, the better’

His strategy is booking flights for early departures because, as an AAA Northeast report found, earlier flights are less likely to be canceled or delayed compared to flights in the evening and night.

The digital communications professional shared that he arrives at the airport two hours early for a domestic flight and three hours early for an international flight.

“I tend to take a business call or work on my laptop, and I like to get my snacks and anything I need to travel well in advance,” Urquijo says.

Urquijo takes his preparation a step further by downloading an app for the airline he is flying with to receive alerts for delays or cancellations. He also suggests travelers familiarize themselves with the airport map before arriving.“I like to be cautious when I travel because I tend to fly out of busy airports, where it’s very unpredictable,” he says.

Unpredictability is why he believes arriving early is the best method.

“Have I ever missed a flight because I got to the airport early? Luckily, that’s never been a situation for me.”

The efficiency expert: ‘One size doesn’t fit all’

Meek, a freelance audio engineer for nearly 20 years, has traveled extensively with bands for concerts and festivals, visiting all 50 states and 40 countries.

His philosophy is simple: "Show up several hours before the flight, depending on how much stuff you're taking."

For those traveling with lots of equipment, he recommends arriving at the airport two and a half to three hours before a domestic flight and at least three hours before an international flight. This approach is designed to reduce the time spent in airports, as traveling with a band often means limited sleep before the next flight.

However, Meek emphasizes that there’s no "one size fits all" approach to travel. For domestic trips without checked baggage, he suggests arriving an hour to an hour and fifteen minutes before the flight.

Since starting his blog in 2019 and becoming a licensed private pilot in 2016, Meek has advocated for reducing stress as the key to successful travel. He advises travelers to be mindful of luggage requirements to streamline their journeys.

“Don’t be one of those people at the airport with their luggage open, trying to move stuff around because you waited until you got to the airport to determine if your bag was going to be overweight or not,” he says.

The TSA: ‘Plan ahead and pay attention to peak hours’

According to the Transportation Security Administration (TSA), May and early June already saw 10 of the year’s busiest travel days. They predict a 6 to 8 percent increase in passenger volume compared to last year and expect to handle upwards of 30 million travelers in a single day on their busiest days.

“Airports experience high traffic periods, just like roads,” explained R. Carter Langston, with the TSA. “So, if you’re flying early in the morning or late in the afternoon, think 4 pm to 6 pm, expect it to be a bit busier.”

For those fortunate enough to have TSA PreCheck, the security checkpoint wait is usually 10 minutes or less. For everyone else, it’s typically 30 minutes or less in the standard screening lanes, though it can be longer during peak times. “The very best way to get through the checkpoint is to begin your trip by packing an empty bag to ensure there’s no unintentional prohibited item,” Langston says.

After all, you wouldn’t want to be the one holding up the line because you packed a weed wacker , ceremonial ribbon-cutting scissors , or Freddy Krueger’s killer glove . And for the record, TSA still isn’t cool with snakes on a plane .

And yes, playing it safe and arriving early can mean spending a fair amount of time in the airport. So, use that time to explore the facilities—you never know what you might find. In the Milwaukee Mitchell International Airport, for example, you can peruse a secondhand bookstore , and at Newark Liberty, you can find a sensory room for neurodivergent travelers.

Or, you can always use the extra time to FaceTime your mom, enjoy a drink to calm your pre-flight jitters, or even try out some airport yoga . Your travel journey can begin well before take-off. Want more Thrillist? Follow us on  Instagram ,  TikTok ,  Twitter ,  Facebook ,  Pinterest , and  YouTube .

Brandon Gates is a Thrillist contributor.

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TravelAwaits

Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list.

Shopping Around for Travel Agencies? Start Here

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The data is in: millennials and Gen X are flocking to travel agencies once again.

But what’s behind the sudden uptick after decades of steady decline at travel agencies?

To put it simply, travel agents can take the work out of planning trips while also delivering a truly unforgettable and budget-friendly adventure.

In short: they’re worth the fees in many cases .

But that doesn’t mean that every travel agency shines. If you’re considering working with a travel agent, take a closer look at how they work and what you can expect from the experience.

For certain groups, especially active and retired military , travel agents can leverage hefty deals.

In other cases, on the other hand, a travel agent might only provide the barest assistance in booking hotels, flights, and more. Expedia, for example, is considered a travel agency.

There’s great variation, in other words.

For now, let’s stick with well-known and up-and-coming agencies that are geared toward US travelers. Since they came back into fashion (starting around 2020), the travel agency industry has evolved in more than one way.

Want to explore the top-rated travel agencies in the US? Do it here. I’ve got the crème of the crop listed below.

Top-rated travel agencies

There’s no one-size-fits-all travel agency. My selections are based on the number of positive reviews, recommendations from major publications, and specialized approaches. All options listed below meet the American Society of Travel Advisors accreditation.

Bindlestiff

Great for joining hiking and adventurous outdoor trips. Learn more .

Zicasso connects you to travel agents who create tours around the world. Explore your interests with no limits. Learn more .

This travel agency is geared toward finding steep travel deals. Think: SAVINGS. Learn more .

Trevolution Group

Similar to Zicasso, this travel agency puts you in direct contact with agents who can make your dreams come true. They’ve got a broad reach in the travel world, connecting you to unique opportunities. Learn more .

Global Work & Travel

Take on volunteer positions around the world to make a difference while you travel. Learn more .

One Nation Travel

Ideal for Americans who want to explore the world’s most popular wonders. There’s incredible variation with One Nation, so if you aren’t sure where to start, this is a great place. Learn more .

Liberty Travel

You can find tours that cover a huge range of themes, from romantic couples getaways to cultural tours. If you have something specific in mind, start with Liberty. Learn more .

G Adventures

This young and lean travel agency is geared toward younger travelers who might not have the deepest pockets. However, they also offer specialized tours, like women’s only trips. Learn more .

Tay Belgeri is a content writer with global experience. She writes for brands like Santander Bank, PokerStars, DraftKings, and OddsChecker. Her affiliate posts have appeared on AP News, Ranker, Notion, OK! Magazine, and other major sites. She writes about a variety of cultural topics (from sports to high fashion) but specializes in travel. Originally from Missouri, she now lives in Spain. In a few years, she will have spent more time outside the US than inside it. Career highlights: • Selected to present research by the National Council of Undergraduate Research (2014) • Acquired grants for New York City’s first Indigenous Peoples Day Celebration (2015) • Joined OddsChecker’s US Launch team (2020) • Shortlisted for the Foreword INDIES (2021, 2023)

More From Forbes

How one company is changing luxury travel.

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The luxury travel industry is experiencing a noticeable transformation to provide consistently comfortable stays while incorporating the newest technology and numerous high-touch amenities. Here is how one industry leader is adapting to today’s demands to provide memorable vacation home stays that an influx of travelers expect for work or leisure.

Luxury property on Wander.com

How the Luxury Travel Industry is Changing

High-quality accommodations are a cornerstone of luxury travel. Five-star hotels and resorts dominate the landscape where guests expect a consistent experience across a brand’s portfolio. While each location may have its unique traits, certain “creature comforts” like rainfall showerheads, fireplaces, or comfortable bedding are uniform.

The coronavirus pandemic is a catalyst for the industry’s rapid changes. Specifically, many travelers started staying at vacation homes for extra privacy and personal amenities. However, the lack of hotel-grade amenities at many properties detracts from the guest’s experience.

Experiencing the imminent need for better stays himself, John Andrew Entwistle founded Wander in May 2021 to provide luxury vacation home experiences without sacrificing the quality of luxury hotels.

Entwistle’s timing is impeccable. He had just stepped down from running his last company and was using this getaway to reflect on his future. Specifically, his Colorado rental cabin with uncomfortable beds, unreliable internet, and no dedicated workspace inspired him to mesh the quality of luxury hotels with the comfort of private vacation homes.

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Currently, Wander embraces his dream by owning and operating more than 90 locations in desirable destinations across the United States, including Big Sur, Yosemite, Malibu, Vail, Telluride, the Atlantic Coast, and the New England countryside.

Each property includes the following core amenities:

• AI-assisted services
• Smart bed technology
• Modern workstations
• Wellness features (i.e., pools, saunas, and hot tubs)
• 24/7 concierge service

“With an industry-leading 93%+ guest satisfaction rate, we’re the first end-to-end travel platform for trips, experiences, and concierge service,” says Entwistle who is currently Wander’s CEO and previously a Forbes 30 under 30 and Thiel Fellow.

Entwistle continues, “In a world where expectations are high and disappointments are plenty, where so much of the infrastructure to experience the world is broken, Wander stands as a

beacon of what the future of luxury travel can be: consistent, beautiful, and

unforgettable.“

Luxury Travel Growth Trends

Luxury hospitality is the fastest-growing travel segment with 6% anticipated annual growth through 2025, reports McKinsey in its The State of Travel and Hospitality 2024 report.

McKinsey finds the rapid increase stems from several factors:

• Younger generations prefer experiences, thereby allocating more for travel than previous generations at a similar age.
• 66% of surveyed travelers are more interested in travel now than pre-pandemic.
• 35% of travelers have a net worth between $100,000 and $1 million. The advent of aspiring luxury travelers who splurge on select trip components—lodging, special meals, or flight upgrades—debunks the notion that luxury travel is only for millionaires.
• Luxury travel is no longer almost exclusively for travelers from the United States or Europe, as more international residents have increased purchasing power.
• An increasing number of modern travelers prefer branded luxury and loyalty programs to independent operators while seeking personalizable itineraries and experiences.

The burgeoning interest in the upscale travel segment is increasing competition among operators of luxury hotels and vacation homes, which are adapting to today’s travel needs.

Guests Want Standardization in Luxury Travel

As the industry pivots to a growing audience and more diverse traveler behaviors, McKinsey recommends digging deeply and segmenting by age, nationality, and net worth to serve the needs of their primary guest with a standardized experience.

Recognizing the industry-wide changes and learning from personal travel experiences, Wander has had over 17,000 guests experience its modern, white-glove amenities so far.

Unlike most vacation rental platforms, which simply list properties from a broad swath of individual hosts and agencies, with vastly different amenities and minimum property standards, Wander fully operates each home on its platform. This practice allows the company to provide a uniform experience across its portfolio.

Further, implementing the latest technology available is one of Wander CEO John Andrew Entwistle’s priorities to provide a personal touch from booking until checkout. Embracing technology is second nature as Entwistle was previously the co-founder of Coder.com before launching Wander.

Instead of just browsing listings by destination at the beginning of the booking process, aspiring guests receive AI-assisted property recommendations to find the ideal destination. Further, each listing includes virtual house tours, local attraction guides, and guest testimonials to get an in-depth grasp of the stay experience and panorama before arrival.

Economic Challenges Facing Luxury Travel Providers

While the increased demand for premium travel experiences is a net positive for travel hosts, financial obstacles lie beneath the surface that can impact the profitability of high-end short-term rental properties.

Specifically, in 2023, short-term rental owners experienced a double whammy of inflation and an overall decline in revenue per available room (RevPAR). Thankfully, the industry forecasts modest improvements in the average daily rate and revenue so hosts can continue offering services that affluent and high-income travelers expect.

Wander is leaning into the industry’s changes through the following strategies :

• Authentic experiences: Focus on differentiation and make customer experiences the core emphasis instead of offering a cookie-cutter solution for all guest backgrounds.
• Portfolio diversification: Be rigorously selective when choosing homes and locations. Inspiring destinations are one research factor, but choosing the right spot is crucial.
• Top 1% of vacation rentals: Data points indicate the top 1% of properties earn 35% of all short-term vacation rental revenue. Wander prides itself on only owning top-tier properties resulting in strongly positive guest reviews for a win-win situation.
• Ignore the hype: Many temporary distractions—especially advancing travel demand—make it harder to achieve the cardinal goal of building a stable and durable business.

Entwistle’s vision is to be a resilient smart vacation home platform for the foreseeable future while remaining receptive and adaptable to guests' needs for a top-notch experience. Guests can expect a level of consistency across Wander’s portfolio at their favorite destinations and new adventure spots to spend more time exploring instead of adjusting to a property’s shortcomings.

Recent studies indicate that 77% of travelers care more about the best-fitting travel experience than about the cost of the trip, according to the 2024 Global Travel Trends Report from American Express Travel .

For instance, Wander’s ambitions include establishing a global footprint while expanding its United States portfolio simultaneously. As the company grows, it plans to seamlessly integrate other travel booking options, such as flights and additional services, that the next generation of travelers is seeking. Premier guest stays remain its core focal point, though, assures Entwistle.

Final Thoughts

Leisure and business travelers flocked to luxury vacation rentals during the pandemic. While many enjoy the coziness and extra living space, the lack of hotel-grade amenities and cleanliness leaves something to be desired. Wander is addressing these shortcomings through vacation homes meeting the travel needs of the 21st century to work or rest.

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These are the best airlines in the world, according to a survey of travelers — see the full list

• Airline ratings company Skytrax has released its 2024 list of the best airlines in the world.
• Qatar Airways took the top spot from Singapore Airlines, 2023's winner.
• No airlines from the US made it in the top 20.

Qatar Airways has reclaimed the title of best airline in the world after losing out in 2023, according to travel industry rating company Skytrax.

Skytrax announced the results of the World Airline Awards, which polled travelers from over 100 countries on their impressions of more than 350 airlines, at a gala on Monday in London.

Once again, airlines from Asia and the Middle East dominated the awards, sweeping the top six spots and taking 12 of the top 20.

European carriers accounted for seven of the top 20 spots, with Turkish Airlines ranked highest in seventh.

No airlines from the US made the top 20 after Delta Air Lines fell one spot in this year's rankings to 21st. Delta was one of only two US airlines to crack the top 50, with United in 42nd.

Here's a closer look at the 20 best airlines in the world for 2024 according to Skytrax:

20. Saudia (Saudi Arabian Airlines)

Saudia , which changed its name from Saudi Arabian Airlines last year, jumped up three spots to finish 20th in this year's rankings.

Saudia is Saudi Arabia's flag carrier and is a member of the Sky Team alliance. It's also one of the few major airlines in the world the not serve any alcohol on board its flights.

19. Etihad Airways

Abu Dhabi's Etihad Airways fell six spots in this year's rankings but managed to stay in the top 20 at 19th.

Etihad reintroduced its Airbus A380 fleet and its luxurious The Residence suite after a four year hiatus.

18. Lufthansa

Lufthansa jumped three spots to 18 this year. The German national airline is a member of the Star Alliance and recently introduced its first new aircraft with the long-awaited Allegris cabin .

17. Virgin Atlantic Airways

Virgin Atlantic jumped up five spots to 17th in this year's rankings. The British carrier, co-owned by Sir Richard Branson's Virgin Group and Delta Air Lines, is celebrating the 40th anniversary of its founding this year.

16. Vistara

Vistara is ranked 16th for the second consecutive year and remains India's top airline. The carrier, founded in 2013 as a joint venture between Tata Group and Singapore Airlines, is in the process of merging with Air India .

Spain's Iberia fell one spot to 15th in this year's rankings. The Spanish national carrier is an Oneworld alliance member alongside its International Airlines Group sibling, British Airways.

14. Fiji Airways

Fiji Airways moved up one spot this year to 14th. Fiji Airways is now Oceania's only representative in the top 20 after Air New Zealand fell to 23rd this year.

13. British Airways

British Airways moved up five spots in the rankings to 13th place. BA is the highest-ranked of the International Airlines Group (IAG) carriers, which also include Iberia (15th), Aer Lingus (49th), and Vueling (56th).

British Airways also won this year's award for the world's most family friendly airline.

12. Hainan Airlines

Hainan Airlines dropped one spot to 12th this year. Hainan has consistently been China's highest-rated carrier and the only one of the country's four major airlines not owned by the Chinese central government.

11. Korean Air

Korean Air slipped one spot to 11th place this year. South Korea's largest airline is still awaiting final approval from the US government for its proposed merger with Asiana, which was announced in late 2020.

10. Swiss International Air Lines

Swiss International Airlines jumped two spots in the 2024 ranking to 10th place. Swiss, founded in 2002 following Swissair's bankruptcy, is the highest-ranking member of the Lufthansa Group, which includes Lufthansa (18th), Austrian (28th), and Eurowings (70th).

9. Air France

Air France slipped two spots to 9th place this year despite winning a host of awards, including the world's best first-class catering, best first-class lounge dining, and best airline in Western Europe.

Taiwanese carrier EVA Air moved up one spot to 8th this year. The carrier is a subsidiary of container shipping giant Evergreen Group.

7. Turkish Airlines

In seventh place is Turkish Airlines . It's once again Europe's highest-ranked airline.

6. Japan Airlines

Japan Airlines dropped one spot to sixth this year. The Japanese flag carrier also won this year's award for the world's best premium economy cabin.

5. Cathay Pacific Airways

Hong Kong's Cathay Pacific moved into the top five this year, up from eighth position in 2023. Cathay also took home the prize for this year's best economy-class cabin.

4. All Nippon Airways (ANA)

All Nippon Airways or ANA fell one spot to fourth place this year. Despite that, the Japanese carrier managed to snag awards for the world's best airport services and the best airline staff service in Asia.

3. Emirates

Dubai's Emirates Airline moves into the top 3 this year after spending 2023 in fourth position. Emirates remains the world's largest operator of the A380 Superjumbo, with more than 100 in its fleet.

2. Singapore Airlines

After spending 2023 as the world's best airline, Singapore Airlines is back in second place, a position it also held in 2022 and 2021. Second place is nothing to scoff at. The airline also picked up honors for the world's best cabin staff and the world's best first-class cabin.

1. Qatar Airways

Qatar Airways takes the No. 1 spot again after falling second behind Singapore Airlines last year. It's a familiar position for the airline, which also claimed top honors in 2022, 2021, and 2019.

This year, Qatar Airways also won awards for the best business class cabin and lounge.

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The ultimate guide to small business travel management

How to choose a corporate travel agency for a small business.

See how to save money by automating your booking process

What is a business travel agency.

• Book and manage all company travel, including meetings, conferences, and events.
• Provide support for cancellations, modifications, and on-trip assistance.
• Track and report travel spend.
• Create a suitable company travel policy .
• Process travel expenses.
• Negotiate rates for corporate and group bookings.

What makes a travel agency a good fit for a small business?

What are the advantages of using a travel agency for and smb.

• Increases company efficiency - Agencies can report spending by team, department, or project, giving a business the opportunity to control spending and optimize budgets.
• Saves valuable time - Businesses won’t need to spend time booking itineraries, gathering invoices, or interacting with 3rd party customer support.
• Save costs through negotiated discounted rates - Corporate travel agents can negotiate rates for their clients which may not be available to the public.
• Agents have the expertise - If your company has a complex traveling system or makes frequent changes, agents have the knowledge and experience to help.
• Maintain travel policy and expenses - An agency will streamline a companies travel program and ensure bookings fit within a travel policy.
• Offer travel support - In the case that something goes wrong whilst traveling, or a reservation needs to be changed last minute, a travel agency is usually available 24/7 to help the employee.

What are the disadvantages for small businesses?

• No freedom for the traveler -  More business travelers want the opportunity to book for themselves easily and within company policy, which isn’t an option with a business travel agency.
• Lack of control for management and administrators - Instead of having easy access to reports, administrators will need to reach out to the agency to request information in advance.
• Technology isn’t as advanced - Travel agencies often contact clients over the phone or by email, there is not one user-friendly location to view all trip information.
• Limited inventory - While travel agencies have partnerships and deals, most agencies don’t usually offer low-cost vendors which means they can’t book the cheapest option available.
• High fees - Business travel agencies increase overall travel spend due to their fees and service markups.

What small businesses should look for in a travel agency

• Clear costs . It’s important that you’re aware of how the agency will charge for its service. Set payment agreements and look out for any extra charges and commission.
• Consumer-grade travel inventory. More choice means you can book the cheapest option and lower your travel spend. Options that are available to regular consumers should be available to business travelers.
• Great support. What kind of support does the agency offer? Is it 24/7? Does it support your language? This is extremely important and where the agency can offer real value.
• Travel spend reports . To improve budgets, insight into travel spend is essential. Look for an agency that can process expenses and can provide in-depth reports and analysis.
• Specialized and scalable. Make sure the agency has connections in the locations you travel to the most and has the ability to scale and develop as your company grows.

Is there a cost-effective alternative?

What's the best travel agency for small businesses.

• Advanced expense management includes streamlined invoicing from providers plus a VAT recovery solution that saves businesses up to 25% extra on their annual travel budgets.
• An automated travel booking approval system that guarantees policy compliance and improves the travel experience for employees.
• FlexiPerk fares offer users peace of mind with the ability to cancel business trip arrangements up to two hours before departure with a guaranteed refund of 80%, no questions asked.
• An approvals system can be established incorporating travel policies to improve compliance.
• Syncs with AirPlus to streamline payments.
• Customizable dashboards allow teams to generate reports to monitor travel spending.

Click below for a more detailed comparison between both platforms:

• While security notifications are unavailable, there are provisions for support from travel experts to help with difficulties after departure.
• Combines with a handful of major credit cards and common personnel and expense management software.
• Per-user subscription models allow organizations to choose between booking and travel expensing features.
• Provides concierge services to handle group travel and organize events.
• Allows travel managers to track individual employees' booking behaviors but cannot integrate corporate policies for greater compliance at this time.
• Establish an ongoing subscription for travel management services based on the size of your organization.

Corporate Traveller

• Provides duty of care support with traveler tracking sending notifications for a range of security concerns, and updates to travel plans.
• Offers a host of negotiated corporate rates but has a smaller inventory than other business travel management tools.
• Syncs with commonly used expensing and HR tools but combines with fewer tools than other travel management solutions.

Travel Management: The Ultimate Guide

Make business travel simpler. Forever.

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Russia claims civilian casualties in drone strike on Krasnodar Krai, Kyiv has not commented on allegations

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Veniamin Kondratyev , governor of Russia's Krasnodar Krai, claimed on July 5 that a drone attack on the city of Primorsko-Akhtarsk killed a six-year-old girl and injured at least five others, including a child.

Ukraine has not commented on the allegations, and the claims could not be independently verified.

Russia's Defense Ministry also claimed that 14 drones had been shot down over Krasnodar Krai , a region of southern Russia bordering the Russian-occupied Georgian region of Abkhazia to the south and occupied Crimea to the west.

Kondratyev alleged that the attack had damaged a three-story apartment building in the city. The Baza Telegram channel shared a photo of a damaged building, saying that it depicted the aftermath of the alleged strike in Primorsko-Akhtarsk.

Primorsko-Akhtarsk is home to a Russian airbase where both military jets and drones are regularly launched to attack Ukraine.

Russia has previously claimed Ukrainian attacks on military and industrial targets in Krasnodar Krai, some of which Kyiv has confirmed .

Read also: Who needs warships when you’ve got drones? Russia loses control over Black Sea

We’ve been working hard to bring you independent, locally-sourced news from Ukraine. Consider supporting the Kyiv Independent .

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