travel american express

Everything you need to know about Amex Travel

The American Express Travel portal allows you to redeem Membership Rewards points directly for travel reservations and activities rather than transfer your rewards to airline or hotel partners like Delta Air Lines SkyMiles and Marriott Bonvoy .

You also can book discounted premium tickets, use benefits like a 35% points rebate on certain bookings and even book premium hotels with additional perks through Amex Travel.

Let's explore this booking portal to uncover all its benefits and potential disadvantages.

What is the American Express Travel portal?

Amex Travel is the booking portal for most American Express cards . You can book flights, hotels, rental cars and cruises through the site, and you can pay with points, cash or a combination of the two.

How to book flights on the Amex Travel portal

To find flights on American Express Travel, visit this webpage . The flight booking process on the Amex Travel portal is similar to other popular sites like Kayak and Orbitz. You'll find a search box where you can enter your departure and destination cities.

If you're flexible with your departure airport, you can choose an entire city, such as New York, which has multiple airports. Additionally, you can customize your booking by selecting your preferred class and the number of travelers, and choosing between one-way and round-trip flights.

You'll see the price listed in dollars and the number of Amex Membership Rewards points during the booking process.

You can also use the options on the left-hand side to filter flights by number of stops, departure and arrival times, flight duration and airline.

Delta Air Lines is a featured airline in the Amex Travel portal. Sometimes, Delta flights appear at the top of your results, listed as "recommended," but this doesn't mean those flights are always the cheapest.

Additionally, if you have The Platinum Card® from American Express or The Business Platinum Card® from American Express and are flying from an airport with a Centurion Lounge , you'll see an indicator that a lounge is available.

Points vs. cash

When paying for your flights on Amex Travel, several American Express cards offer elevated earning rates:

You can also pay with Amex Membership Rewards points to cover the cost of your flight.

You'll see the number of points required next to the cash price of a flight. You can expect a value of 1 cent per point when using Pay with Points . However, TPG values Membership Rewards points at 2 cents apiece when you maximize Amex's transfer partners.

Related: How to redeem American Express Membership Rewards for maximum value

It's important to compare the number of points required for bookings on Amex Travel with the points you'd need to transfer to an airline program . If you can't book a flight through transfer partners and prefer to use your points, Amex Travel remains an option.

There's an additional benefit for Amex Business Platinum cardmembers: You can get 35% of your points back when paying with points on Amex Travel. This applies to first- and business-class flights on any airline plus tickets in any class on your preferred airline (the same one used for your airline incidental credits ; enrollment is required in advance). This 35% points rebate can provide a value of 1.54 cents per point, which may influence your decision to pay with cash or points.

Similarly, the Business Centurion® Card from American Express offers a 50% Pay with Points rebate on eligible flights. Note that Centurion cards are available by invitation only.

The information for the Business Centurion Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

More details about flights through Amex Travel

During the payment process, you can use points, your credit card or a combination of both. The minimum number of points you can use is 5,000, and each point is valued at 1 cent.

You can upgrade your flights using cash or points in the Amex Travel portal. This generally gives you a return of 1 cent each, and you can book using your Amex card, points or a combination of both.

During your flight search, you might come across "Insider Fares" that offer a discounted price. But to benefit from the discount, you must redeem points to cover the full fare amount.

Amex Platinum and Amex Business Platinum cardmembers have another benefit: discounted premium tickets through Amex Travel's International Airline Program . This program offers discounts on first-class, business-class and premium economy tickets from over 20 participating airlines.

To book a premium ticket using the IAP, go to the Amex Travel portal and pay with cash or points, including the Business Platinum card's 35% airline rebate. Keep in mind that not all flights are eligible and there are restrictions:

• The cardmember must travel on the itinerary.
• A maximum of eight tickets can be booked per itinerary; travel must begin and end in the U.S. or Canadian international airports.
• Tickets are nonrefundable unless stated otherwise.
• Name changes for passengers are not allowed.

Finally, note that flights booked through Amex Travel are typically treated as normal paid tickets, meaning you're eligible to earn points or miles with participating airline loyalty programs.

Related: Why I love the Amex Business Platinum's Pay with Points perk

How to book hotels on the Amex Travel portal

You can book hotels through American Express Travel with a Gold, Platinum or Centurion card. As with other travel portals, you can input your destination, dates, number of rooms and number of guests (with separate input fields for adults and children).

Platinum and Business Platinum cardmembers earn 5 points per dollar on prepaid hotel reservations.

After selecting your hotel, you'll choose your preferred room and pay with points or cash. If you pay with points, you'll only get a value of 0.7 cents per point (compared to 1 cent when you book flights).

Note that these are considered third-party bookings, so you likely won't earn hotel points or elite credits for your stay . While there are reports of people receiving stay credits with Marriott Bonvoy or Hilton Honors on rooms booked through Amex Travel, the hotel is not guaranteed to recognize your elite status in these programs or provide status-qualifying stay credits.

Related: 9 things to consider when choosing to book via a portal vs. booking directly

Amex Fine Hotels + Resorts

Platinum and Centurion cardholders also have access to the Fine Hotels + Resorts program through Amex Travel. This can add some great benefits to your hotel stays — and may not cost much more than booking directly with the hotel.

Here are the perks you'll receive with every FHR booking, regardless of the length of your stay:

• Room upgrade upon arrival (when available): Some room types may be excluded, but you could receive an upgrade to preferred rooms with better views or a better location in the hotel.
• Daily breakfast for two people: The provided breakfast must be, at a minimum, a continental breakfast.
• Guaranteed 4 p.m. late checkout
• Noon check-in when available
• Complimentary Wi-Fi
• Unique property amenity: The amenity varies by hotel but should be valued at $100 or more and usually consists of a property credit, dining credit, spa credit, private airport transfer or similar amenity.

You'll need to book these stays through Amex Travel, but note that FHR is considered a separate program from Amex Travel.

In addition, if you have the personal Amex Platinum , you can also get up to $200 in statement credits every year for prepaid reservations through Fine Hotels + Resorts or The Hotel Collection — which we'll discuss next. Enrollment is required.

Related: A comparison of luxury hotel programs from credit card issuers: Amex, Capital One, Chase and Citi

The Hotel Collection

A lesser-known American Express benefit is The Hotel Collection , which allows you to book in cash or with points. Those with Amex Gold, Platinum and Centurion cards have access to this program, which offers the following benefits:

• A room upgrade at check-in (if available)
• $100 on-property credit for qualifying dining, spa and resort activities

Note that The Hotel Collection bookings require a minimum stay of two nights, though they too are eligible for the $200 hotel credit on the Amex Platinum.

How to book rental cars and cruises on the Amex Travel portal

Reserving a car in the Amex portal is relatively simple. You'll input your pickup and drop-off times and location.

You'll see rental car prices listed in cash and points. When using Pay with Points , your points are worth 0.7 cents — just over a third of TPG's valuation of Amex Membership Rewards points.

Although the format differs, you can also search for cruises on Amex Travel.

Rather than typing specific dates and numbers of passengers, you'll see four drop-down menus. These allow you to choose a destination (by region), filter by cruise lines and choose a month for travel — though not specific dates — on this first page. You can also select your desired cruise duration.

From here, you can filter by cruise duration, departure port and ship. You can sort your results by sailing date, value, price or ship rating.

On the final payment page, you can use your card or redeem points, ranging from 1 point to enough to cover the entire cost. Using points for a cruise will result in a low valuation of 0.7 cents per point, but it can be a money-saving option if you prefer not to spend cash.

There's another benefit available if you're a Platinum or Centurion cardholder (including personal and business versions of these cards): the Cruise Privileges Program .

This is available on cruises of five nights or more with select cruise lines, and it offers the following perks:

• $100-$500 in onboard ship credit (note that this cannot be used for casino or gratuity charges)
• Additional onboard amenities vary by line, such as spa vouchers, a bottle of Champagne, shore excursion credits or a private ship tour

Note that the Platinum cardmember must be one of the travelers on the cruise to enjoy these benefits.

Related: How to book a cruise using points and miles

Further things to consider about Amex Travel

When booking through the Amex Travel portal, there are a few factors to consider.

First, using Amex Membership Rewards points on Amex Travel may not provide the best value compared to transferring points to airline or hotel loyalty programs. The Pay with Points feature typically values points at 0.7 to 1 cent per point, which is far lower than our 2-cent valuation .

Additionally, the prices on Amex Travel may not always be the most competitive, so we recommend checking other platforms like Google Flights before booking your travel. Also, booking directly with hotels is advised for those seeking to utilize elite status benefits.

When you need to change your upcoming trips booked through Amex Travel, it can get complicated. You may encounter change and cancellation fees, often around $75, and making a change requires a phone call. Flight credit vouchers from cancellations can only be used for rebooking through Amex Travel via phone.

On the positive side, Amex Travel allows a 24-hour cancellation window for most reservations, and booking flights through the site generally still qualifies for earning miles and status with airline loyalty programs.

Related: Redeeming American Express Membership Rewards for maximum value

Bottom line

American Express Travel offers an array of booking options, including the ability to earn bonus Membership Rewards points on select purchases. Although you can use your points to book hotels, flights, rental cars and cruises through Amex Travel, you can get more from your points when you transfer them to Amex's airline and hotel partners .

However, there are exceptions, such as when there is no award availability for last-minute travel. In addition, Amex Travel offers perks like discounted premium flights, added benefits with Amex Fine Hotels + Resorts and a user-friendly interface. And with a simple redemption scheme that doesn't involve complicated loyalty programs and transfer partners, many Amex cardholders prefer it when planning their trips.

Additional reporting by Ryan Patterson and Kyle Olsen.

• Introduction to Amex Travel
• Amex Membership Rewards Overview
• Amex Travel Benefits
• Amex Travel Drawbacks
• Amex Credit Cards

Booking with American Express Travel

• Amex Fine Hotels & Resorts
• The Hotel Collection

Navigating American Express Travel: Benefits, Booking, and Tips in 2024

Affiliate links for the products on this page are from partners that compensate us and terms apply to offers listed (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate credit cards to write unbiased product reviews .

The information for the following product(s) has been collected independently by Business Insider: American Express® Green Card, Amex EveryDay® Preferred Credit Card, Amex EveryDay® Credit Card. The details for these products have not been reviewed or provided by the issuer.

• The American Express Travel Portal works much like an online travel agency for Amex cardholders.
• Use Membership Rewards points, cash, or combine both to book flights, hotels, cars, and more.
• Some cardholders get exclusive deals including luxury hotel benefits and premium flight discounts.
• Read Business Insider's guide to the best American Express cards .

This guide explains what you need to know about booking airfare, hotels, and more through the Amex Travel Portal — and how to make the most of your Amex points.

Introduction to American Express Travel

The American Express Travel Portal is a one-stop website for booking flights, hotel stays, rental cars, cruises, and vacation packages. This third-party travel booking platform is primarily designed for people who have an Amex card that earns Membership Rewards points , like The Platinum Card® from American Express, American Express® Gold Card, The Business Platinum Card® from American Express, or American Express® Business Gold Card.

American Express Membership Rewards Overview

The American Express Membership Rewards program is one of the most popular and valuable credit card "currencies" because rewards can be used in a variety of ways. You can use Membership Rewards points to pay down your credit card balance.

You can also purchase gift cards, merchandise, food delivery, and more, in addition to booking travel through the Amex Travel Portal. You can also transfer Membership Rewards points over 20 Amex airline and hotel partners  including Delta , British Airways, and Hilton .

How Amex Travel benefits American Express cardholders

Amex Travel functions much the same way as online travel agencies (OTAs) such as Expedia or Booking.com, allowing you to search for and book flights, hotels, rental cars, vacation packages, and cruises.

Anyone can use Amex Travel, but the best deals and benefits are reserved for American Express cardholders. When you have a credit card that earns Amex Membership Rewards points, you'll have to option to pay for your booking with points (if it's prepaid), your Amex card, or a combination of both. Additionally, you'll earn bonus points when you pay for travel with a Membership Rewards credit card. 

The Amex Travel portal is also where Amex Platinum Card, Amex Business Platinum Card, Amex Gold Card, and Amex Business Gold Card members can access The Hotel Collection to receive room upgrades and an onsite credit to use at participating hotels.

And if you have a Amex Platinum Card or Amex Business Platinum Card, you'll have access to the International Airline Program, which offers lower fares for international premium-class travel on over 20 airlines, and the Fine Hotels & Resorts collection for hotel stays. 

Always compare the cash price of an airline ticket or hotel room before you transfer any type of flexible points to a travel partner. In some cases, you'll pay fewer points by redeeming points for a paid booking instead of an award flight or stay.

Benefits of American Express Travel

As with any OTA, there are pros and cons to using Amex Travel. Here are some of the main considerations for you to understand. 

Use your Amex points at any time

One of the biggest benefits is being able to redeem your points for travel without having to worry about award charts, blackout dates, or transfer partners. Amex Travel makes it simple to use your points, even with independent hotels and smaller airlines without a popular loyalty program.

You'll still earn airline miles and elite-qualifying miles

You won't earn points or elite night credits when you book a hotel with Amex Travel, but you can earn airline and work toward elite qualification on flights, as long as your frequent flyer number is on the reservation. 

Earn bonus points when paying with certain Amex cards

Some American Express cards earn bonus points for travel booked through the Amex travel portal. For example, Amex Platinum Card earns 5 points per dollar spent on airfare booked with Amex Travel or directly with airlines on up to $500,000 in spending per year, and the Amex Gold Card earns 3x points in the same categories with no limit.

Platinum cardholders get discounts on premium airfare

Amex Platinum Card and Amex Business Platinum Card members can access discounts on international premium-class flights through the International Airline Program, and sometimes save hundreds of dollars per ticket.

Get bonus perks at luxury hotels through Amex Fine Hotels and Resorts and The Hotel Collection

Platinum cardholders can book through the Amex Fine Hotels and Resorts program within the travel portal, which gets you upgrades, free breakfast, and elite-like benefits at participating properties. Gold and Platinum cardholders can also book through The Hotel Collection, another program also found within Amex Travel, to get extras including onsite credits and other perks.

Downsides of American Express Travel

Now that we've listed a number of Amex Travel benefits, there are some drawbacks that may significantly impact your booking strategy.

You won't earn hotel credit or elite status when booking through Amex Travel

Most hotels will not let you earn loyalty program points or elite credits on stays booked through Amex Travel, and you may not be able to use your hotel elite status benefits during your stay. This is because most properties consider the Amex travel portal to be a third-party booking site, and elite benefits usually apply only when you book directly with the hotel. 

This drawback won't matter as much at smaller chains or boutique hotels, but you'll need to weigh the benefits of booking through Amex if you're chasing elite status with a major chain such as Marriott or Hilton.

Trip changes, interruptions, and cancellations can be harder to change through Amex Travel 

Many airlines allow you to change your flights these days, especially if you booked a refundable fare or are willing to pay some additional fees. But when you book through a third-party website like Amex Travel, you may get mixed messages regarding which company you should contact if you need to change your travel plans.

During the early days of the COVID-19 pandemic, for example, many travelers ping-ponged back and forth between customer service representatives at the airline that canceled their flight home, as well as those from the third-party OTA that sold them their ticket. 

American Express Membership Rewards cards

Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel (up to $500,000 per calendar year) and on prepaid hotels booked with American Express Travel. Earn 1X Points on other purchases.

See Pay Over Time APR

Earn 80,000 Membership Rewards® points

Good to Excellent

• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Long list of travel benefits, including airport lounge access and complimentary elite status with Hilton and Marriott (enrollment required)
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Annual statement credits with Saks and Uber
• con icon Two crossed lines that form an 'X'. Bonus categories leave something to be desired
• con icon Two crossed lines that form an 'X'. One of the highest annual fees among premium travel cards

If you want as many premium travel perks as possible, The Platinum Card® from American Express could be the right card for you. The annual fee is high, but you get a long list of benefits such as airport lounge access, travel statement credits, complimentary hotel elite status, and more.

• Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
• Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
• $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings through American Express Travel using your Platinum Card®. The Hotel Collection requires a minimum two-night stay.
• $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• The American Express Global Lounge Collection® can provide an escape at the airport. With complimentary access to more than 1,400 airport lounges across 140 countries and counting, you have more airport lounge options than any other credit card issuer on the market. As of 03/2023.
• $155 Walmart+ Credit: Save on eligible delivery fees, shipping, and more with a Walmart+ membership. Use your Platinum Card® to pay for a monthly Walmart+ membership and get up to $12.95 plus applicable taxes back on one membership (excluding Plus Ups) each month.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card®.
• $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
• $199 CLEAR® Plus Credit: CLEAR® Plus helps to get you to your gate faster at 50+ airports nationwide and get up to $199 back per calendar year on your Membership (subject to auto-renewal) when you use your Card. CLEARLanes are available at 100+ airports, stadiums, and entertainment venues.
• Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card®. Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
• Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card®. That's up to $50 in statement credits semi-annually. Enrollment required.
• Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card® to your Resy profile.
• $695 annual fee.¤
• Terms Apply.

To get the most from the Amex Travel Portal, you'll need a card that earns American Express Membership Rewards points . There are a number of options including premium cards, small business credit cards, and cards with a low or no annual fee.

Personal cards that earn Amex Membership Rewards points include:

• The Platinum Card® from American Express (read our Amex Platinum card review )
• American Express® Gold Card (read our Amex Gold card review )
• American Express® Green Card (read our Amex Green card review )
• Amex EveryDay® Preferred Credit Card (read our Amex EveryDay Preferred card review )
• Amex EveryDay® Credit Card (read our Amex EveryDay card review )

Small business Amex Membership Rewards cards include:

• The Business Platinum Card® from American Express (read our Amex Business Platinum card review )
• American Express® Business Gold Card (read our Amex Business Gold card review )
• The Blue Business® Plus Credit Card from American Express (read our Amex Blue Business Plus card review )

Now let's take a look at each part of the Amex Travel portal. 

Book flights through Amex Travel 

To get started, navigate to American Express Travel and click the "Flights" tab on the homepage, then enter your departure airport, destination, travel dates, and the number of passengers. You'll also select whether you want a round-trip or one-way flight, class of service, and if you prefer non-stop flights.

On the next page, you'll see a list of flight options with a set of filters on the left side of the screen. You can filter based on the number of stops, departure and arrival time, airline, fare type, and any available benefits from your cards. 

American Express has a preferred relationship with Delta, so you'll see Delta flights listed first when they're available. Further down the list, flights are arranged by price, starting with the lowest. Next to each option, you'll see how many bonus points you'll earn and any other perks you'll receive.

For example, I have Amex Platinum Card and see a note that says I can enter the Delta Sky Club or Centurion Lounge when I fly out of LaGuardia in New York. The search results also remind me that Delta is a featured airline and I'll earn 5x points on my booking. 

The fares you'll see are often the same as what you'll find on other websites, including booking directly with the airline. Sometimes they're an extra few dollars so it's worth double-checking, but for the most part, they're similar. 

Note that Amex normally charges a fee of $6.99 per domestic ticket and $10.99 per international ticket you book through the website. This fee is waived if you have a Amex Platinum Card or Amex Business Platinum Card. You can purchase a maximum of nine tickets per transaction. 

Remember that you'll still earn miles and have your airline elite status recognized when you fly as long as your frequent flyer number is attached to your reservation when you book through a third-party OTA. If you forget, you can always add it through the airline later on.

Note that you will not see budget airlines listed on AmexTravel.com. That includes popular options like Norwegian, Southwest, Spirit, Sun Country, and others. Because of this, there may be cheaper options available that aren't displayed, so it's worth double-checking directly if you have a low-cost airline you like to fly.

Book with cash, points, or a combination of both — or set up a Buy Now, Pay Later plan 

If you have a Membership Rewards-earning card, you can use your points to partially or completely pay for travel on the Amex Travel portal, including flights, hotels, cruises, and car rentals.

You can also choose to pay entirely with your Amex card, and there's a new payment option. Amex personal cardholders now have the choice, at checkout, to pay for their flight over time with Plan It — Amex's buy now, pay later feature.   

Plan It is an existing program, but the ability to set up a payment plan directly at checkout with Amex Travel is brand new. Cardholders can create up to three plans to pay for flight purchases of $100 or more in monthly installments with a fixed monthly fee and no interest.

You'll see each option on the final payment screen: select to use all points, all cash, a combination of both, or set up monthly installments with Plan It.

Note that when you use points and cash, you must redeem a minimum of 5,000 points. Each point is worth 1 cent toward airfare, so this comes to at least $50 toward your trip. 

No matter how you pay, you'll be able to earn miles and credit toward elite status when you fly because they're all treated as cash bookings by the airlines. 

If you have Amex Business Platinum Card and choose to use points to pay for your flights, you'll receive 35% of your points back as a rebate for economy fares on your selected airline, up to 500,000 points per calendar year. You'll get this same rebate on business or first-class flights on any airline as well. 

Insider Fares displayed on the Amex Travel Portal

Flights with Insider Fares are an exception to the rules above, which are directly discounted exclusively for Amex customers.

Your points are worth a little more than 1 cent each on Insider Fares, and the exact value varies based on the flight. These fares are only available with points bookings, and you must use your Membership Rewards points to cover the entire fare cost. As a result, you won't see these fares in the Amex Travel portal if you don't have enough points to cover the flight. 

Don't forget the International Airline Program if you have a Platinum Card

If you have Amex Platinum Card or Amex Business Platinum Card, you also have access to the International Airline Program, which offers lower fares on premium-class international travel. More than 25 airlines participate in the program, and savings can be substantial compared to published fares. 

You can buy discounted fares in premium economy, business, or first-class through this program. The exact savings you'll get varies based on the airline and route, but can often be several hundreds of dollars. That's a great deal if you're someone who books paid travel to fly internationally. 

You can cover much of the card's annual fee with the savings from just one well-priced booking. There's also no limit to how much you can save, or how often you can take advantage of the lower fares offered here. 

Book hotels through Amex Travel

Booking a hotel stay functions much the same as the flight booking process. Make sure the "Hotels" tab is selected, then enter your trip details.

Again, you have the opportunity to use cash, points, or a combination of both to pay for your stay (the Plan It feature isn't available through Amex Travel for hotel bookings). Prices are usually similar to booking directly, but some of the big-chain hotels cost a few dollars more, presumably because Amex is adding their commission to the cost. 

An important reminder: There is one major caveat to booking hotels through American Express Travel, or any third-party booking site for that matter. You will not earn hotel points or elite status credit and likely will not have your elite status recognized when you book through the portal. If you care about earning points and elite status, you should avoid booking through third-party sites like this one.

However, if you're booking an independent or boutique hotel that isn't part of any rewards programs or like the simplicity of booking this way, this isn't an issue. And sometimes the hotel you choose is based on location or other personal preferences. 

Book with Fine Hotels & Resorts: Amex Travel's luxury hotel program

What is amex fine hotels & resorts.

The Amex Fine Hotels and Resorts (FHR) program offers select American Express card members exclusive benefits at over 1,400 hand-picked luxury properties. The list is vetted and periodically reviewed to ensure every hotel and resort meets Amex's exacting standards. American Express isn't the only credit card issuer to curate a luxury hotel booking program, but Amex Fine Hotels and Resorts sets the standard among them.

Properties are added to and (occasionally) removed from the Fine Hotels and Resorts program over time, so the list isn't static. You'll find far-flung tropical beach escapes, stately mountain ski lodges, lavish city digs, and tranquil countryside retreats in dozens of countries worldwide. These properties range from high-end to very high-end, with many charging thousands of dollars per night. In short, Amex Fine Hotels and Resorts isn't a good fit for traveling on a tight budget, but not all prices are stratospheric, and the program benefits can elevate any stay regardless of cost.

Who can book American Express Fine Hotels and Resorts stays?

To book an Amex FHR stay, you must have an The Platinum Card® from American Express , The Business Platinum Card® from American Express , or  Centurion Card (also known as the Black Card). Different versions of the Platinum card are all eligible, including co-branded cards from Charles Schwab and Morgan Stanley. These are all premium cards that carry hefty annual fees in exchange for high-end benefits.

You must use your eligible card to book your stay, and payment must be made in the primary card member's name. That means you generally can't book Fine Hotels and Resorts stays for other people, though you can book additional rooms for your party.

You can book online through the landing page for Amex Fine Hotels and Resorts or by searching for hotels at American Express Travel and limiting the results to Fine Hotels and Resorts properties. You can also book over the phone by calling the number on the back of your card.

Note that Amex also curates a second list of properties called The Hotel Collection, which is available to those with the American Express® Gold Card and American Express® Business Gold Card , as well as to Platinum and Centurion cardholders. The Hotel Collection is a step down from the Fine Hotels and Resorts program, but still offers high quality and valuable benefits.

Maximizing Amex Fine Hotels & Resorts

There are multiple benefits of booking with American Express Fine Hotels & Resorts. People with the Amex Platinum Card or Amex Business Platinum Card have access to the Fine Hotels & Resorts program, which is a collection of over 1,000 hotels worldwide that offer special perks when booking through Amex, including:  

• Noon check-in when available
• Guaranteed 4 p.m. checkout when available

Daily breakfast for two

• Room upgrade upon arrival when available

Complimentary Wi-Fi

• Experience credits, like property credits to use at a spa, dining credits, or another unique amenity (often worth $100 or more)

Exact benefits vary by property and can add serious value to your booking. 

I've used this benefit a couple of times and was pleased by how seriously the hotels considered their part in the program. Having late checkout at 4 p.m. can essentially add an extra day to your stay, and comes in handy when you have a late flight. And early check-in can help you get settled sooner if you have a morning arrival. 

Again, you likely won't earn points and elite status if the hotel has its own rewards program. Some people report earning hotel points despite booking through Amex, but it's not guaranteed and I wouldn't count on it. 

That said, the perks you get can be substantial, so it's worth considering on a case-by-case basis whether you want to earn hotel points or use Amex Fine Hotels and Resorts. You can use your benefits to book up to three rooms at a time, and you'll be able to use your perks on all of them. 

Amex Fine Hotels and Resorts Benefits

Cardholders who book through American Express Fine Hotels and Resorts get a set of explicit core benefits, some guaranteed and consistent across the whole portfolio, and others that depend on availability and vary from one property to the next. 

Room upgrade upon arrival

When you check in for a stay booked through Amex Fine Hotels and Resorts, you're eligible for an upgrade to a higher-category room or one with a better view in the same category. Upgrades depend on availability, so you're more likely to be offered one when demand is low — don't expect to get bumped from a standard room to the presidential suite when you show up at a busy resort on a holiday weekend.

Upgrades have the most upside of Amex Fine Hotels and Resorts benefits, but also the greatest variance. The distinctions between hotel room categories are often murky, so an "upgrade" sometimes means getting a room that was recently renovated (for better or worse) or one with an extra amenity you may not care about.

On the other hand, upgrades are not limited to a single category, so you very well could end up in that presidential suite with some good fortune and timing. If you're willing to risk it, you can try to game the upgrade benefit by identifying the room categories at your property and booking one category below the room you really want. Not all room categories are eligible for upgrades, so call ahead if you need clarification.

Amex Fine Hotels and Resorts describes this benefit as a complimentary breakfast for up to two people per room, which is generally accurate. However, the benefit terms clarify that the breakfast is valued at a minimum of $60 per room per day. You may be charged for purchases exceeding that amount, so breakfast isn't strictly "complimentary" depending on menu prices and how much you order.

The daily breakfast benefit is another that varies widely between properties. Some offer a specific complimentary option in one restaurant (like a breakfast buffet). Others offer a range of specific complimentary options in one or more venues, and some simply offer daily statement credits to offset qualifying on-property charges up to the preset amount, even covering multiple transactions.

If this makes the benefit sound unpredictable, don't worry. In my experience, daily breakfast benefit options have always been explained clearly at check-in for Amex Fine Hotels and Resorts stays.

Experience credit

When you book at an Amex Fine Hotels and Resorts property, you're guaranteed an experience credit of at least $100 toward eligible on-property charges. The amount and nature of the experience credit are clearly indicated for each property when you book. 

The benefit is most commonly provided as a statement credit to offset food and beverage charges, spa services, or any purchases billed to your room. However, in some cases, it comes in the form of a specific experience (like a complimentary meal or massage) rather than a credit. The baseline value is $100, but you'll often receive more. I've seen on-property credits offered up to $200, and some of the experiential options have sticker prices well beyond that amount.

You're eligible for the experience credit regardless of how long you stay — even a single night qualifies. That makes it an exceptional value for shorter stays.

Early check-in and late check-out

While the benefits above provide fairly well-defined value, these two are harder to quantify. Nonetheless, early check-in and late check-out are useful in the right conditions, like when you have a morning arrival or evening departure.

Early check-in at Amex Fine Hotels and Resorts starts at noon and is subject to availability; if your room is unavailable, then you'll have to wait until it's ready. Regardless of the official early check-in time, some hotels will accommodate you before noon if they can.

Unlike early check-in, the late 4 p.m. checkout is guaranteed. In my experience, Fine Hotels and Resorts properties are proactive about honoring this benefit, so you shouldn't have to worry about your key demagnetizing prematurely or hotel staff entering the room while you're still in it.

The final core benefit of the Amex Fine Hotels and Resorts program is free Wi-Fi, which is guaranteed even if the property normally charges for it. At properties where Wi-Fi charges are folded into another mandatory fee (like a resort fee), a daily credit will be applied to your bill at checkout to offset the cost.

Other benefits of booking with American Express Fine Hotels and Resorts

Aside from the core benefits listed above, there are other perks of booking with the Fine Hotels and Resorts program, some more tangible than others.

First, Amex maintains a list of special offers available at select properties. These include complimentary nights (like a free fourth night), discounts on nightly room rates, on-property credits, and more, all provided in addition to the core benefits. Special offers show up in standard Fine Hotels and Resorts searches, so you don't have to browse the linked page to find them.

Next, Fine Hotels and Resorts bookings are eligible for the Amex Amex Platinum Card's up to $200 annual hotel credit (minimum two-night stay), so you can stack that discount on top of the other benefits you receive. You'll also earn 5 points per dollar for booking Amex Fine Hotels and Resorts stays with your Amex Platinum Card.

Finally, you may receive an elevated level of service when you check in as a Fine Hotels and Resorts guest. That has consistently been my experience, especially comparing stays at a single property booked through Amex versus other channels. The differences in service are subtle and hard to define, but palpable.

Important considerations for booking with American Express Fine Hotels and Resorts

The terms and conditions of the Amex Fine Hotels and Resorts program are mostly benign to cardholders, but there are a few potential pitfalls and other details to keep in mind.

Reservations are mostly prepaid

When you book through Amex Fine Hotels and Resorts, you typically pay for room charges and taxes up front, while additional charges (like resort fees and incidentals) are paid at the property. You can sometimes opt to put down a deposit rather than prepay the entire reservation. Either way, bookings are mostly cancelable, but Amex does not impose a universal cancellation policy, so keep yourself out of trouble by reading the hotel's cancellation policy in the listing before you book.

Benefits are non-transferable

 All perks and credits must be used during your stay (i.e., prior to checkout). You can't save or bank them for later, so use them or lose them.

Back-to-back stays count as one

If you or your party book separate stays at the same property within a 24-hour period, it will be considered a single stay and only eligible for one set of Fine Hotels and Resorts benefits. In other words, you can't rack up multiple experience credits by making separate reservations on consecutive nights at the same property.

Benefits apply to multiple rooms

 You can book up to three rooms for an Amex Fine Hotels and Resorts stay, and all three are eligible for the full slate of benefits. That adds a lot of value to the program for those traveling in a group.

You must present a valid Amex card in your name at check-in

In addition to booking Fine Hotels and Resorts stays with an eligible American Express card, you must present a valid Amex card at check-in to cover incidentals. However, the card you check in with doesn't have to be the one you used to make your reservation. If you canceled your Amex Platinum Card or simply forgot to bring it, for example, you could provide another Amex card. The terms say the card you present must be in the name of the primary guest, but my wife and I had no trouble presenting my Amex card at check-in for a reservation in her name.

Hotel rewards and elite benefits are not guaranteed

Many hotels offer rewards and elite benefits only when you book directly. As a result, booking through a third party like Amex Fine Hotels and Resorts may cause you to miss out on those perks. From my own experience and anecdotal evidence, reward outcomes are unpredictable. I've sometimes earned rewards automatically, sometimes earned them upon request, and sometimes been denied. Case in point: The Bellagio Las Vegas honored my MGM status and waived resort fees for one Fine Hotels and Resorts stay, but flatly refused to do so for another.

You can pay with points, but you shouldn't

Amex lets you redeem Membership Rewards points  for Fine Hotels and Resorts stays, but the redemption rate is only 1 cent per point. That's far below our average valuation of 1.8 cents for Amex points, so save your points for transfers to airline and hotel partners (or other award redemptions that provide a better return).

Leveraging The Hotel Collection for additional value

If you have Amex Platinum Card, Amex Business Platinum Card, Amex Gold Card, or Amex Business Gold Card, you can also access the Hotel Collection, which also offers room upgrades and a $100 onsite credit for dining, spa, or resort activities at 600+ hotels.

The Hotel Collection is entirely separate from Fine Hotels and Resorts, and has different hotels that participate with minimal overlap. When you book through Amex, Platinum cardmembers will earn 5x points per dollar on prepaid bookings, and Gold cardmembers will earn 2x points. 

You can pay with cash at the time of booking or at hotel checkout after your stay. Or you can pay with points, or a combination of points and cash on prepaid bookings only. And there's the same guidance about earning hotel points here, too. You might decide you'd rather have the $100 hotel credit rather than points, depending on the hotel. 

To use this benefit, you must book a minimum stay of two nights, and can't book consecutive stays within 24 hours of each other. This benefit is available for up to three rooms per stay. So if you book three rooms at the same time, you can get a total onsite credit of $300 between three rooms maximum. 

Book Flight + Hotel packages through American Express Travel

The point of booking a vacation package is usually to save money, take advantage of a promotion, simplify the booking process, or all of these. You can search for a flight and hotel, then pay one price for everything. 

Amex doesn't give you a breakdown of how much the flights and rooms cost, and only shows savings on selected hotels. However, when you search for flights and hotels individually and compare the prices, you'll find the savings are often hundreds of dollars, especially on longer trips. 

To book, select the "Flight + Hotel" tab and enter where you want to go, along with the number of travelers and how many rooms you want to reserve. 

You'll see a list of hotels, along with the price per person, total price, and cost if you want to pay for the trip with your Membership Rewards points. Select the hotel you want to stay at, then you'll see a list of flight options. The cheapest flights are already included in the price, but you can select alternate flights for an upcharge. 

Likewise, the cheapest room options are displayed in the base price, but you can pay more for a different room, like a mountain or beach view, a double or king room, or a suite, depending on what's available at the hotel you select. 

I priced out a couple of packages. For the first, I didn't find any notable differences. Booking flights and hotel separately cost nearly the same. But for another, the savings were substantial even though they weren't explicitly stated on the Amex Travel portal. It's worthwhile to compare, especially if you're interested in earning points if the hotel participates in a loyalty program. Otherwise, prices are comparable or better in most cases. 

Similar to booking airfare separately, for each airline ticket you purchase as part of a package, you'll pay $6.99 per domestic ticket and $10.99 per international ticket. This fee is waived if you have a Amex Platinum Card or Amex Business Platinum Card. You can purchase a maximum of nine tickets per transaction.

Personal and business Platinum cardholders will earn 5x points on their package, and other Membership Rewards cards earn 2x points. 

Book car rentals through the Amex Travel Portal

You can also rent cars through American Express Travel. Just type in the city or airport where you want to pick up a car and the dates and times you'll need it under the "Cars" tab. 

You'll see a list of your options starting with the lowest price. At a glance, you can see the price per day, total price, and what's included with the car. On the left side, you can add filters for the car type, price, rental car company, and any special features you're looking for (like an automatic transmission and four-wheel drive). 

Prices are usually the same or comparable to other booking sites or booking directly. However, I always check a couple of different places to make sure I'm getting the best deal. It's worth comparing, especially if you're looking to add a second driver to the reservation, or need to drop the car off later in the day. I've found different sites can vary a lot in pricing, so recommend shopping around. 

You can use cash, points, or a combination to pay for prepaid rentals, or use cash to pay at the counter. 

When you use your Membership Rewards card to pay for your rental, you'll earn 2x points.

Book cruises with American Express Travel

You're able to book a cruise on most of the popular cruise lines around the world through American Express Travel under the "Cruises" tab on the homepage. I found the prices were similar to other booking sites with the main difference being the specific promotions, like onboard credits or prepaid gratuities. Certain websites also run sales, so it's worth shopping around if you're not committed to a particular route or ship. 

After you enter where you want to go and how many nights you'd like to spend on the water, you're taken to a list of results, along with a prominent section for special offers, which are mostly onboard credits. This is worth exploring to get some ideas if you're open. 

And if you have Amex Platinum Card or Amex Business Platinum Card, you can also take advantage of the Cruise Privileges program, which partners with several big-name cruise lines. When you book through Amex Travel, you'll receive an onboard stateroom credit worth up to $100 to $300, and another exclusive amenity that varies by cruise line like premium wine or extra food options. 

If you have the Amex Green Card, you'll earn 3x points per dollar spent booking your cruise through Amex Travel. All other Membership Rewards-earning cards earn 2x points. 

American Express Travel Frequently Asked Questions

Yes, people who don't have Amex credit cards can still book travel through the American Express portal. 

After you log into your Amex Travel account, you can find all of your travel reservations by clicking on the "My Trips" tab toward the top right of the page. 

If you need to change or cancel a reservation, you can do so online through your AmexTravel.com account, or by calling 1-800-297-2977.

How can I use my Membership Rewards points to book travel?

Amex cardholders can use Membership Rewards points to book flights, hotels, and more directly through the American Express Travel website or app, often with the option to pay with points, by card, or a combination of both.

Yes, booking through American Express Travel can grant you access to exclusive benefits like room upgrades, early check-in/late check-out, and complimentary breakfast at participating Fine Hotels & Resorts and The Hotel Collection properties.

Many American Express cards offer complimentary travel insurance benefits, including travel accident insurance, baggage insurance, and car rental loss and damage insurance. Coverage details and eligibility may vary by card.

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For rates and fees of the American Express® Business Gold Card, please click here.

For rates and fees of The Business Platinum Card® from American Express, please click here.

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Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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How to Use AmEx Pay With Points to Book Travel

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Which cards are eligible for Pay With Points

What travel purchases are eligible for pay with points, how to pay with points, which cards offer a pay with points airline bonus, american express pay with points, recapped.

One of the many ways to redeem Membership Rewards points is to pay for travel through the American Express Travel portal. Whether it's to book flights, hotels, cars, cruises or vacations, you can use the AmEx Pay With Points option. However, the redemption rate varies depending on the type of travel you book and the AmEx card you use to Pay With Points.

Complicating things further, certain cards are eligible for bonus points when cardmembers use Pay With Points on AmEx Travel — making this an even more attractive redemption option for eligible cardmembers. But this valuable points rebate has important limitations and caps.

As you can see, there's a lot to keep in mind. Let's dive into the details of how you can redeem Membership Rewards points for travel through the AmEx Travel Pay With Points option.

» Learn more: AmEx Membership Rewards: How to earn and use them

All American Express cards that earn Membership Rewards points are eligible to use Pay With Points to redeem points through AmEx Travel. Eligible Membership Rewards cards include:

The Business Platinum Card® from American Express — including a 35% Airline Bonus.

American Express® Business Gold Card — including a 25% Airline Bonus.

The Platinum Card® from American Express .

American Express® Gold Card .

American Express® Green Card .

The Amex EveryDay® Preferred Credit Card from American Express .

Amex EveryDay® Credit Card .

Business Green Rewards Card from American Express .

The Blue Business® Plus Credit Card from American Express .

Blue from American Express® — at reduced redemption rates.

Terms apply.

★ LIMITED TIME OFFER : Bonus points + up to $100 back

For a limited time, the American Express® Gold Card has a richer welcome offer for new cardholders. The offer: Earn 60,000 Membership Rewards® Points after you spend $6,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Plus, receive 20% back in statement credits on eligible purchases made at restaurants worldwide within the first 6 months of Card Membership, up to $100 back. Limited time offer. Offer ends 11/6/24. Terms Apply. Get the full details here .

American Express cardmembers can use Pay With Points to pay for the following types of travel booked through AmEx Travel:

Prepaid hotels — including Fine Hotels & Resorts on eligible cards.

Prepaid rental cars.

Vacation packages.

How many AmEx points for a flight?

Much like other dynamic pricing model travel rewards programs, the amount of Membership Rewards points needed for a flight will vary based on your flight preferences and card type.

The AmEx Pay With Points value depends on the type of travel you book using Pay With Points. On almost all Membership Rewards cards — excluding the Blue from American Express® card — you'll get 1 cent per point in value per point redeemed for flights and 0.7 cents per point toward other travel redemptions.

The Platinum Card® from American Express and The Business Platinum Card® from American Express cardmembers also get 1 cent per point toward Fine Hotels & Resorts bookings.

» Learn more: The best AmEx cards

1. Login and input travel details

To use your Membership Rewards points to Pay With Points, start by logging into your AmEx account at American Express Travel . Choose the type of travel you want to book. Enter your travel details and then click the search button.

2. See what trips you can afford with your points stash

AmEx Travel will price the results in both US dollars and points. The points rate won't factor in any bonus points you might qualify for — as this benefit is a points rebate, not a discount. \

So, you'll need to have enough points in your account to pay the full price of the trip. Then, if you booked a qualifying flight, you'll get a points rebate 6-10 weeks after booking the flight.

3. Select your payment plan and book

After selecting your travel plans, enter the traveler(s) information, request seats and consider AmEx's additional insurance products .

Finally, AmEx will present four payment options:

Use Only Points.

Use Points + Card.

Use Only Your Card.

Monthly Installments with Plan It®.

If you want to only use points, AmEx will automatically apply the total number of points needed. As noted in the fine print, your AmEx card will be charged for the full price of the flight. Then, you'll receive a statement credit after the Membership Rewards are redeemed from your account. AmEx notes that this statement credit may take up to 48 hours to process.

If you want to use a mix of Points + Cash, enter the number of points you want to apply to the purchase. You'll need to apply at least 5,000 points. But otherwise, there's no other restriction on the number of points you can use. If you want, you can apply an exact number of points so you'll still have enough points for a future points redemption.

The next step is critical if you have The Business Platinum Card® from American Express or American Express® Business Gold Card . To get the Airline Bonus points rebate, you must charge an eligible flight booking to your eligible card. Make sure to select your eligible card from the credit card dropdown and enter the security code to bill the booking to your eligible card.

If your flight qualifies for the Airline Bonus, AmEx should email you within a day or two to share the good news. However, don't check your Membership Rewards account quite yet. AmEx waits 6-10 weeks after the airfare purchase before providing the points rebate.

» Learn more: Which AmEx card is right for you?

Two publicly available American Express small business cards offer a points rebate when you use Pay With Points to pay for flights through American Express Travel:

The Business Platinum Card® from American Express .

American Express® Business Gold Card .

These points rebates — which are referred to as an "Airline Bonus" by AmEx — boost the effective redemption rate you get when redeeming points through Pay With Points.

You'll need to use Pay With Points to book qualifying flights through American Express Travel to get this rebate. To qualify, flights must be either on your "selected qualifying airline" or in first or business class on any other airline.

The "selected qualifying airline" for the Airline Bonus perk will be the same airline you choose for the Airline Fee Credit offered on each of these cards.

That means that if you choose American Airlines as your airline for these benefits, you'd get the Airline Bonus on any American flight booked using Pay With Points through the AmEx Travel portal. However, you'll need to book business or first class to get the rebate on any other airline.

» Learn more: Tips for collecting AmEx Membership Rewards

The Business Platinum Card® from American Express - 35% Airline Bonus

Cardholders of the The Business Platinum Card® from American Express receive a 35% Airline Bonus when using Pay With Points to book qualifying flights through AmEx Travel. Cardholders can get up to 1,000,000 bonus points back per calendar year. A 35% rebate may not sound that significant, but it really boosts the effective redemption rate that you'll get from your points.

Say that you redeem 100,000 points to Pay With Points for a qualifying flight costing $1,000. You'll get 35,000 points back on the redemption. That means you're effectively only redeeming 65,000 points for a flight costing $1,000. That's a redemption rate of 1.54 cents per point.

» Learn more: How much are your airline miles and hotel points worth this year?

Although AmEx sets an annual cap on this benefit, it's pretty high. To maximize this benefit, you'll need to redeem 1,428,571 points for qualifying flights through Pay With Points in a year.

American Express® Business Gold Card - 25% Airline Bonus

American Express® Business Gold Card members get a 25% Airline Bonus when booking qualifying flights using Pay With Points. This benefit is capped at 250,000 bonus points per calendar year.

At a 25% rebate, American Express® Business Gold Card members effectively get a 1.33 cents per point redemption rate on qualifying Pay With Points redemptions. Cardholders will max out this benefit when redeeming 1,000,000 Membership Rewards points for qualifying redemptions in a calendar year.

All Membership Rewards-earning AmEx cards are eligible to redeem points through Pay With Points. However, the redemption rate depends on the card you have and the type of travel for which you're redeeming points.

Cardmembers of most AmEx cards get a redemption rate of 1 cent per point for flights and — on eligible cards — Fine Hotels & Resorts bookings. Even better, The Business Platinum Card® from American Express and American Express® Business Gold Card cardmembers get bonus points when redeeming points for qualifying flights through Pay With Points. This rebate can effectively boost your redemption rate as high as 1.54 cents per point.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

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Advertiser Disclosure

Guide to the American Express Travel portal

Booking directly with the issuer comes with plenty of perks for Amex cardholders

Published: June 16, 2022

Author: Emily Sherman

Editor: Kaitlyn Tang

Reviewer: Barri Segal

How we Choose

You can book your next vacation with American Express, and it’s as easy as using any third-party booking site.

The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Please review our list of best credit cards , or use our CardMatch™ tool to find cards matched to your needs.

If you’re an American Express cardholder looking to book your next vacation, you’ll definitely want to consider booking through American Express Travel. On top of the ability to pay with Membership Rewards points, you’ll unlock exclusive deals on flights, hotel stays, cruises and car rentals.

The American Express travel portal is available to everyone, but it’s particularly valuable for American Express Membership Rewards cardholders. This is especially true for The Platinum Card® from American Express users, who are awarded additional perks such as dining credits, room upgrades and discounted vacation packages on hundreds of travel purchases.

American Express Membership Rewards is one of the top rewards programs on the market, and it’s as powerful and vast as its namesake. Read on to learn everything you need to know about Amex Travel, booking through the portal and more.

• What is American Express Travel?

American Express Travel is a booking site for flights, hotels, cars, cruises and vacation packages provided by American Express. In addition to offering great deals on travel purchases, the site includes extra rewards for Amex cardholders and special deals on Delta Air Lines flights.

Benefits of booking with American Express Travel

The main benefit of booking through American Express Travel is that you can use your Membership Rewards points ( valued at 1.19 cents per point by CreditCards.com) to either fully or partially cover your trip.

You can find all your vacation needs — flights, hotels, flight and hotel bundles, car rentals and cruises — on the American Express Travel portal. You can also go there to find travel guidelines concerning COVID-19, whether you need a packing list, information about flying during the pandemic or assurance on which countries’ borders are open right now for you to visit.

One huge benefit that comes with booking  hotels through Amex Travel is the lowest rate guarantee. If you can find the same room for a lower nightly rate before your stay, American Express will refund you the difference (excluding special offers and discounts like AAA). This takes the pressure off hunting for the best deal and makes it easier to book your next hotel stay.

Most of all, certain Amex credit cards, like the Amex Platinum Card or  American Express® Gold Card , allow you to earn extra points when you book with Amex Travel. The Platinum Card, for instance, awards 5X points if you purchase directly from the airline or amextravel.com, whereas the Gold Card earns 3X points for doing the same. If anything happens and you need to cancel your vacation, your Membership Rewards points will return to you in the form of a statement credit .

With most purchases on the American Express Travel portal, you have the option to pay entirely with Membership Rewards points, partially with points and with card, or fully with card. That flexible feature alone makes it worthwhile to book through American Express Travel.

How to book with American Express Travel

When you land on the homepage for American Express Travel, it will look like most third-party travel booking sites. You can easily toggle between types of travel purchases and filter results based on travel dates and destinations.

Booking flights

Booking a flight on American Express Travel works like on most other third-party booking sites. You simply select your departure and arrival destination, travel dates and number of travelers to filter available flights. After searching for your trip, the first result is usually a special deal from Delta Air Lines, with other options sorted by price underneath.

When you search for a flight on American Express Travel, the price of the trip will be displayed in dollars. However, you can log into your Membership Rewards account and select “Use only points” or “Use points + card” at checkout to redeem rewards for the cost. Of course, there’s an option to “Use only your card.” You’ll be charged for the trip on your credit card, then get a statement credit offsetting the cost of your rewards redemption within 48 hours.

You can also use the “Plan It” feature to pay for your airfare purchase in installments with a fixed fee. The option is available during the checkout, and you can be offered up to three duration options depending on the purchase amount and other factors, such as your account history,  creditworthiness and more. Note that you can’t pay with points when using “Plan It” on amextravel.com. However, you can go with the “Use points + card” option and use “Plan It” on the credit card charge in your Amex app.

Booking hotels

As previously mentioned, Amex Travel has a lowest rate guarantee policy. If you can find the same room for a lower rate elsewhere, American Express promises to refund you the difference. Of course, some exceptions apply, but the policy is good insurance while you shop around for hotels.

The American Express Travel search page works similarly to booking flights when booking hotels, though results are sorted by recommended properties by default.

For non-cardholders and most American Express cardholders, booking a hotel is as simple as following the prompts and entering your personal information. However, Gold Card, Platinum Card and The Business Platinum Card® from American Express cardholders have a few other options.

American Express Travel also offers access to two elite hotel collections — Fine Hotels & Resorts and The Hotel Collection. With Fine Hotels & Resorts, American Express Platinum, Business Platinum and Centurion cardholders who pay for their stay in full with their card enjoy additional benefits, including room upgrades, daily complimentary breakfast for two, free Wi-Fi and more.

The Hotel Collection offers similar perks and is available to a few more cardholders. American Express Gold,  American Express® Business Gold Card , Platinum and Centurion cardholders who book a stay of two nights or more on their card unlock benefits such as room upgrades (upon availability) and a $100 credit for dining, spa and resort services ($200 for Amex Platinum).

Booking cruises

To  book a cruise on American Express Travel, simply filter search results by destination, cruise line, month and length of trip. You can then toggle between special offers and all available trips.

If you are a Platinum, Business Platinum or Centurion cardholder, you also have access to the  Cruises Privileges Program . When you book a cruise of five nights or more and at least double occupancy (versus single), you’ll earn a stateroom credit of up to $300 as well as an exclusive amenity based on the cruise line. You just have to pay in full for an eligible trip with your qualified Amex card.

Booking travel packages

American Express Travel also lets users book package deals on flights and hotels. You search like any other travel purchase but can unlock special deals and savings. Typically flight and hotel packages are cheaper than booking them separately.

Take, for example, this package for a trip to Boston. It includes one round-trip ticket from Los Angeles, and a two-night stay at Encore Boston Harbor. The entire package totals to around $1,400.33.

When you book the flight alone, a round-trip ticket comes out to close to $348. And the same room, a premier room with a king bed, is listed at around $335 per night when booked on its own.

Booking the flight and hotel for the same trip separately nets a total cost of $1,018. That means booking a travel package would cost you an extra $382. Though some people may prefer travel packages so that all their bookings are in one place, some thriftier travelers may find it worth it to do the math beforehand. Sometimes, booking the flight and hotel separately, like in our example, is cheaper.

Booking rental cars

To help you book your whole trip on one site, Amex Travel also includes a  rental car booking service. You can search available cars near the airport at your destination or any address. American Express then provides a quick breakdown of available rates along with your search results.

No matter what kind of travel purchase you’re booking, the American Express travel portal is a user-friendly option that makes it easy to find a great deal on your next vacation.

Which Amex card should you book with?

When you make a travel purchase through American Express Travel, American Express cardholders who earn Membership Rewards get at least 1 extra point per dollar. However, some cards earn an even better rate.

Plus, for American Express Platinum and Business Platinum cardholders, additional benefits such as dining credits, late checkout and free Wi-Fi can add significant value to qualifying stays.

Drawbacks to booking with American Express Travel

Despite a simple booking process and extra perks for American Express cardholders, there are a few downsides to booking with American Express Travel.

Additional fees

On top of any airline fees, flights booked through American Express Travel incur a $6.99 fee on domestic flights and a $10.99 fee on international flights.

No hotel elite benefits

If you are part of a  hotel loyalty program, you won’t be able to enjoy elite benefits such as complimentary breakfast or late checkout when booking through American Express Travel since it is a third-party booking site. One exception to this is a hotel stay booked through the Fine Hotel & Resorts Collection (these stays still earn benefits), but this option is only available to American Express Platinum, Business Platinum and Centurion cardholders.

Is booking with American Express Travel worth it?

There are several factors to consider when deciding if booking through the American Express travel portal is right for you, including the value of the points you can earn and the price of different purchases compared to other booking sites.

Insider Fares

American Express Travel offers special deals on flights called Insider Fares, which are available to American Express cardholders with enough Membership Rewards points to cover the entire cost of the flight. These offers, primarily on Delta flights, tend to be the lowest available price and allow you to cover the flight for fewer points than normal. You must, however, be logged into your Rewards account to view any Insider Fare offers.

Special deals with Delta Air Lines

Delta Air Lines is a partner of American Express and therefore offers all sorts of special promotions on American Express Travel. In addition to Insider Fares, Delta offers great rates on flights for any user. Plus, Delta SkyMiles members will still earn miles on flights booked through the platform.

Rates compared to other booking sites

Overall, American Express Travel seems to advertise competitive rates to other travel booking sites on both hotel and flight purchases.

For example, a round-trip flight from LAX to BOS on American Airlines resulted in the following prices when booked through American Express Travel, directly on the American Airlines website and through Priceline .

A two-night stay at the Lake Nona Wave Hotel in Orlando also turned up positive results for American Express when compared to popular budget booking sites  Hotels.com and Expedia . The nightly rates for different room types were the same across the booking sites.

Even budget-conscious travelers can find great deals, as a two-night stay at the moderately priced Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites in Orlando includes the similar rates on all three sites.

Use points to pay for trips

As mentioned, you can book through American Express Travel using your Membership Rewards points. Plus, travel purchases through the Amex travel portal will get you the the most value out of each point.

It is clear that booking through American Express Travel comes with great benefits, but you’ll have to consider the cost of additional fees and the value of your hotel elite status benefits before deciding if it’s right for you.

Tips for maximizing American Express Travel

• Pay with your American Express rewards card to earn more points on travel purchases.
• Save up enough Membership Rewards points to cover your whole trip to unlock Insider Fares.
• Compare rates on other travel sites to ensure you are getting the best deal.
• Monitor the rate of your hotel stay up until your trip to take advantage of Amex’s lowest fare guarantee.
• Compare prices among travel packages and booking flight and hotel separately to make sure you’re getting the best deal.

Bottom line

Booking through American Express Travel is a great option — not only if you want to pay with Membership Rewards points, but also if you want to score great deals on your next trip.

*All information about the American Express Green Card has been collected independently by CreditCards.com and has not been reviewed by the issuer. This offer is no longer available on our site.

Frequently Asked Questions

Editorial Disclaimer

The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.

Emily Sherman is a senior editor at CreditCards.com, focusing on product news and recommendations. She is also one of the founders of To Her Credit, a biweekly series of financial advice by women, for women. When she's not writing about credit cards, she's putting her own points and miles to use planning her next big vacation.

On this page

• Benefits of booking with Amex Travel
• How to book with Amex Travel
• Choosing an Amex card to book with
• Amex Travel booking drawbacks
• Is it worth booking with Amex Travel?
• Tips for maximizing Amex Travel

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American Express Travel: Your Guide to Booking Flights, Hotels, Car Rentals, & Cruises

Jarrod West

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Table of Contents

What is amextravel.com, why should you use amextravel.com, booking flights with amextravel.com, amextravel.com hotel programs, flights+hotel packages, rental cars, amextravel.com insiders, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our  Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Key Takeaways

• American Express Travel is an online travel portal where you can book hotels, flight deals, cruises, and car rentals.
• AmexTravel.com offers incredible customer service, and certain credit cards can earn double points or more for booking through the website.
• The Fine Hotels & Resorts program provides Platinum and Centurion cardholders with amenities like daily breakfast, late checkout, and complimentary Wi-Fi.

American Express is best known as a credit card issuer, but the company also offers other products and services, including travel booking and planning using AmexTravel.com.

While AmexTravel.com is available for anyone (not just cardmembers), holding an Amex card can definitely help you get extra value when using the program.

Here’s a look at what AmexTravel.com is, what services it provides, what the cost to use, the best ways to use it, and when it’s worth using!

At its most basic, AmexTravel.com is an online travel booking portal (or “online travel agency”) just like Expedia , Kayak , and Orbitz .

You can use it to book a whole trip or just a flight, hotel (or flight + hotel packages), rental cars, or even cruises. If you’d like extra assistance from a customer service agent, you can book by phone as well.

Flights booked through the portal can be subject to small fees. However, sometimes the benefits can make these fees worth it, and they’re waived for holders of the Platinum Card ® from American Express .

There are also a few “sub-categories” that fall under the AmexTravel.com umbrella, including the Hotel Collection and Fine Hotels and Resorts .

The main reason to book with AmexTravel.com is the incredible customer service . If you run into any problems during your trip (like delays, cancellations, over-bookings, etc.), you can connect with a live travel agent by phone 24/7 who will work with you to find a solution.

Additionally, if you hold an Amex credit card that earns Membership Rewards points, you can often earn 2x points or more by using it to pay for travel services booked through AmexTravel.com.

Hot Tip:  If you use your Amex Platinum card , you can earn 5x Membership Rewards points on flights booked directly with airlines or with AmexTravel.com. 

Fees for Using the Portal

Anytime you book a flight through AmexTravel.com (either on its own or as part of a package), you’ll pay a fee of $6.99 for domestic flights and $10.99 for international flights .

These fees are waived if you have the Amex Platinum card and are logged into your account.

If you choose to book a flight by phone rather than online, there’s an added $39 phone service fee .

If you make changes to your flight, there’s a $39 reissue fee in addition to whatever fee the airline charges. This only applies to advance changes, not changes due to problems like canceled flights .

Below, we’ll take a look at how to use AmexTravel.com to book flights, hotels, vacation packages, rental cars, and cruises.

Searching for Flights

Searching for flights with AmexTravel.com is similar to other online travel agencies. You can search by city or by specific airport, select your departure and return dates, and click whether you want to search for lower fares within 3 days of your chosen dates.

On the results page, American Express lists the most relevant Delta result at the top highlighted as a “featured airline.” The featured airline is followed by the lowest available fares.

When you scroll down, you can use the controls on the left sidebar to filter the results by the number of stops, departure/arrival times, airline, or even specific flight number.

By default, flights are displayed in price order starting with the lowest, except for a featured Delta flight at the top (when available). At the top of the search window above the results, all available airlines are shown, as well as the lowest available price with each airline.

Insider Fares

Depending on your search, you may see a blue tab labeled “Insider Fares Available” above some of the airlines listed at the top of the search window.

These are discounted fares, and they only apply if you pay for the entire flight with Membership Rewards rather than cash. Note that cash prices are rounded to the nearest dollar.

If you’re logged in and have enough Membership Rewards points to cover the entire flight, you will be able to see these discounted fares.

For example, in the below search, you’ll see an example of an Insider Fare available for purchase. The Insider Fare offered a slight discount rather than just matching the cash price in points with each point worth 1 cent (more on that below).

The difference can be fairly minimal. In the JFK-ATL example above, the discount was from 25,259 Membership Rewards points to 24,120 — changing the value from 1 cent per point to about 1.05 cents per point .

Amextravel.com charges a fee to book, but they bundle this into the displayed price. The fee is $6.99 per domestic ticket or $10.99 per international ticket. These fees are waived as a benefit of the Amex Platinum card , just make sure you’re logged into your Amex account when booking.

Hot Tip: AmexTravel.com now offers Trip Cancel Guard coverage that you can add when purchasing flights via AmexTravel.com whether paying with an American Express card, with Membership Rewards points using the Pay With Points option, or a combination of both. It provides for reimbursement of up to 75% of the cost of the non-refundable prepaid flight expense, penalty and change fees caused by the cancellation, or the amount of any expired vouchers/flight credits received for the canceled flight. Coverage is applicable when your flight is canceled for any reason and is valid until 2 full calendar days prior to your trip’s originally scheduled departure date.

When searching several different flights across different online travel agents, we found similar results to the below example each time.

To compare prices, we searched multiple online travel agents and portals using the same search parameters: departing John F. Kennedy-New York (JFK), arriving at London-Heathrow International (LHR), round-trip, 1 traveler, economy, and nonstop on specific dates.

We selected the lowest-priced nonstop flight available through AmexTravel.com: a Finnair flight operated by Oneworld partner , American Airlines.

When searching on AmexTravel.com, the flight was $595.86. This breaks down to $133 in base fare and $462.86 of government, airline, and American Express-imposed fees.

We received the same search results when we replicated this search on Finnair’s U.S. website, Kayak, and Orbitz.

In a second search, we looked for a domestic round-trip from Phoenix Sky Harbor (PHX) to Los Angeles International (LAX) on the same dates. This flight was priced at $199.40. Keep in mind, you would usually see this rate plus the $6.99 Amex booking fee, but again, this is waived for Amex Platinum cardholders.

When cross-referencing this itinerary on Delta’s website, we found the same price listed for a regular economy fare of $199.40. However, there was a basic economy option that was a bit cheaper, which was not available through AmexTravel.com.

Other online travel portals, including Orbitz and Kayak , listed the same price.

This means, if you’re already set on the specific itinerary you want to fly, booking through AmexTravel.com can often cost the same as booking directly with the airline, or through a third party . This assumes you receive waived booking fees for being an Amex Platinum cardholder.

However, what if you’re just looking for the cheapest flight on a particular day? If you do a general search for a route on set dates, will AmexTravel.com find the same rates as other portals? In our experience, the answer is no.

In our example search, here are the lowest available regular economy non-stop flights we could find between New York (any airport) and London (any airport) when searching the same set of dates on a few different websites (sorted by price ascending):

*Including a $10.99 AmexTravel.com booking fee.

The reason for these results is likely due to the fact that the Amex portal doesn’t include some low-cost carriers like Norwegian, so travel portals that do will often win on price.

Even excluding the low-cost carriers, though, other portals like Expedia and Orbitz were able to offer lower fares by about $15.

That said, AmexTravel.com was able to find about the same fares you would find when booking directly with an airline.

Hot Tip: If you hold The Business Platinum Card ® from American Express you can get a 35% rebate on select flights when you pay with points through AmexTravel.com.

There are actually 3 programs offered for booking hotels:

The Hotel Collection

• Fine Hotels and Resorts
• AmexTravel.com booking (standard)

What Is The Hotel Collection?

The Hotel Collection is a program through AmexTravel.com only available to holders of certain cards:

• The American Express ® Gold Card and the American Express ® Business Gold Card

The Amex Platinum card and the Business Platinum Card ® from American Express

The Centurion card

Perks of The Hotel Collection

When you book a hotel through The Hotel Collection, you get certain perks including:

• Room upgrade at check-in (if available)
• Up to a $100 hotel credit for on-site amenities like the restaurant, bar, room service, or spa
• Ability to use Pay With Points on prepaid reservations
• 3x Membership Rewards points for Amex Gold cardholders on prepaid bookings
• 5x Membership Rewards points for Amex Platinum cardholders on prepaid reservations
• Up to $200 credit each year towards prepaid hotel reservations with either The Hotel Collection (2-night stay) or Fine Hotels and Resorts with select credit cards

Usually, American Express guarantees that any hotel booked through AmexTravel.com will have the lowest publicly-available rates (prepaid rates only), but this rule does not apply to bookings through The Hotel Collection per the terms & conditions . Be certain to check multiple booking options to ensure you’re getting the best deal.

Rooms have to be booked through AmexTravel.com. That means that if you book directly through the hotel or another service, you won’t get the perks, even if the hotel is a part of The Hotel Collection and you pay for the stay with your American Express card.

Further, you must stay a minimum of 2 nights , and you cannot book consecutive stays within 24 hours of each other.

The good news is that these benefits are available for up to 3 rooms per stay . So if you book 3 rooms for family members, you’ll get a total hotel service credit of up to $300.

Hotel Points and Elite Benefits

Typically, you won’t earn points through a hotel loyalty program if you book through a third party, and this includes the AmexTravel.com portal.

Further, you won’t get any elite benefits that you might otherwise be entitled to if you have status with that hotel chain.

Bottom Line:  The Hotel Collection is potentially useful if you’re planning to pay with your eligible Membership Rewards-earning card. This comes at the expense of hotel-specific elite benefits, including points and elite credits in any hotel loyalty program.

American Express Fine Hotels and Resorts

What is the fine hotels and resorts program.

AmexTravel.com runs a second hotel program called Fine Hotels and Resorts (FHR). It can be a little bit confusing since it sounds like it would overlap with the Hotel Collection, but that’s not the case.

The Fine Hotels and Resorts program is exclusive to Amex Platinum cardholders (personal or business) , as well as those with the invitation-only Centurion Card .

FHR includes different hotels and resorts than The Hotel Collection, with minimal overlap. The FHR collection tends to be more geared toward leisure travelers who wish to book stays at higher-end properties.

Perks of Fine Hotels and Resorts

Booking hotels through the Fine Hotels and Resorts collection entitles you to a handful of potentially valuable perks, including:

• Early noon check-in (when available)
• Room upgrade on arrival (when available)
• Daily breakfast for 2 people
• Guaranteed 4 p.m. late checkout
• Complimentary Wi-Fi
• A unique amenity valued at $100 or more; examples include a property credit, dining credit, spa credit, or similar amenity

Unlike The Hotel Collection, rooms booked through Fine Hotels and Resorts are not all prepaid. In fact, most are standard rates that you’ll pay for at the end of your stay when you check out. In comparing several properties, including the Park Hyatt in Chicago, we found rates identical to the non-prepaid rates when booking directly through the hotel.

However, keep in mind that the hotel may directly offer prepaid and early-purchase options which may be much cheaper, though you won’t benefit from the Fine Hotels and Resorts perks.

There are fewer terms with Fine Hotels and Resorts than with The Hotel Collection. You must book through AmexTravel.com/FHR to receive the benefits .

As with The Hotel Collection, if you book directly with the hotel or through a different travel agency or portal, you won’t be able to claim FHR benefits even if it’s a participating hotel. Other terms vary by property.

Good news here! Unlike stays booked through The Hotel Collection, stays through American Express Fine Hotels and Resorts count as “qualifying rates” for hotel loyalty programs. That means if you’re staying at a hotel that’s part of a loyalty program, you’ll be able to earn points and receive the relevant benefits if you hold elite status.

Hot Tip: Want to know about the differences between these programs? Dig into our dedicated guide on the differences between the Hotel Collection and Fine Hotels & Resorts .

Standard Hotel Booking

Searching hotels.

Searching for hotels at AmexTravel.com works more or less the same as with flights. You enter your city, dates, number of rooms, and guests. You can check a box to have properties from The Hotel Collection and Fine Hotels and Resorts displayed at the top.

Of course, if you’re interested in booking through either of those programs, you could also just book on their dedicated pages.

By default, search results are ranked by “recommended,” which seems to be decided by an algorithm factoring in price, location, and reviews.

Terms vary by the specific hotel and rate you book, so make sure to read the fine print.

The site can be a bit confusing when trying to compare prices since American Express doesn’t include all taxes and fees in the price displayed (while some hotel websites do).

For example, we searched for a 4-night stay at the Hyatt Regency London – The Churchill. American Express quoted an average of $337/night, which should make the total stay around $1,348. When you go to book, though, the total with fees is $1,625.

While it initially looks more expensive to book directly with Hyatt (where the cost is quoted at $404/night), that price includes all taxes and fees , so you’ll actually pay $1,611, or $14 less.

Our search for the Marriott Regent Park yielded similar results. It’s listed at $233/night in the search function, which implies the total to be $932.

In reality, once you click through, the total is $1,120. Booking directly with Marriott, rates are listed at $261/night, but that includes taxes and fees — for a total prepaid rate of $1,080.

For the 2 hotels in question, here’s how total prices compared through different portals (sorted by price ascending):

In both tickets, AmexTravel.com was within a few dollars of the other online travel agencies, which were all more expensive than booking directly through the hotel’s website.

Similar to The Hotel Collection, rates booked through AmexTravel.com aren’t eligible for elite benefits or hotel loyalty points.

Bottom Line:  Like most other online travel portals and agencies, prices can vary between AmexTravel.com and the hotel’s direct booking channel. You won’t get elite benefits or hotel points, so it might be worth booking directly if those are valuable to you. 

Like with many online travel portals and even airline websites, you can book packages that include flights and hotels through AmexTravel.com. Usually, the point of booking these packages is to get a discount, special perks, or promotions.

Searching for Packages

The search window for Flights+Hotels is simple: input airports (or cities), dates, number of travelers, and rooms. Results are listed in a recommended order by default just like when searching for a standard hotel.

Terms vary by the specific package you book, so make sure to read the fine print !

As with standalone flight reservations, AmexTravel.com charges a fee to book Flights+Hotel packages: $6.99 per domestic ticket or $10.99 per international ticket .

Again, these fees are waived for holders of the Amex Platinum card  or the Centurion card.

In the results field, a total starting price  per person is listed, including all taxes and fees with the cheapest flight option. American Express also lists how much you’re saving with the package, although this is missing for some hotels.

Once you select the hotel, you can customize your flight. The total price changes based on which flight you select.

In a sample search, we chose the Hyatt Regency London – The Churchill, and picked the cheapest nonstop flight: British Airways flight, which was Newark Liberty International (EWR) to LHR and London-Gatwick (LGW) to JFK. The package came to $1,446 per person, or $2,892 total.

Compare Flights+Hotel to Booking Separately

Annoyingly, AmexTravel.com doesn’t show a breakdown of hotel and airfare costs and fees; instead, it just displays a total per person.

For comparison, you can search the flight and hotels separately. We tried searching for the flight first on the same day.

We found Finnair flights operated by American Airlines for $660 per person — an option that wasn’t offered as part of the package (although with the booking fee, the flights should have been $671). When we filtered the search to British Airways only, it showed a ton of options for $671.

Searching hotels next, we again chose the Hyatt Regency London – The Churchill’s lowest prepaid rate. It was listed as $337 per night for 1 room (plus taxes and fees), for a total of $2,031. For the 2 flights and the hotel, that comes to a total of $3,351, or $1,675.50 per person.

In this case, booking the trip as a package saves almost $460, even though the search results page didn’t highlight any savings specifically.

The main downside to booking a package is that you have less flexibility. Say you want to change hotels for part of the trip or maybe stay with a friend for the last few days. This isn’t an option because you must book a single hotel for the entire time between your flights. It can also make solutions harder to find if there are any problems — although the AmexTravel.com customer support should make up for that.

Bottom Line:  If you’re using AmexTravel.com and your plans allow for the lack of flexibility, you might be able to save a lot of money with a package. Just make sure to compare the listed price to booking everything separately. Note that you can’t book a package retroactively: you have to book the flights and hotel at the same time. 

AmexTravel.com also offers a rental car booking service. You can make reservations from rental stations at airports and elsewhere.

To search for rental cars, simply enter an airport or city . You can also click a button to search near a specific address.

Results are shown in a handy grid format, with each column showing a different rental company, and each row displaying the pricing for a different category of car (economy, compact, midsize, and so on).

Bookings of up to 4 days are charged a daily rate, while bookings 5-7 days are charged on a weekly basis. There are specific rates for weekends and weekdays, as well as monthly options, with specific details varying by the rental agency.

In several sample searches, prices were generally consistent with other online travel agencies — though sometimes lower by $1-$2/day. Prices were identical to booking with the rental company directly.

Bottom Line:  Renting a car through AmexTravel.com doesn’t get you any benefits above what you’d receive for paying with your credit card, such as the collision damage waiver for paying with your Amex Platinum card. However, the convenient search page makes it a great option for comparing multiple prices at once. 

AmexTravel.com also offers tools to book cruises . In addition to letting you search for cruises all over the world, AmexTravel.com periodically highlights special offers on cruises, usually in the form of credits to use onboard.

Searching for Cruises

To search for cruises, you need to enter the region you want to travel in, the cruise line(s) you want to travel with (or search all available lines), the month you’re planning the trip for, and the approximate length of the cruise you want.

Results are shown in order, from the lowest-priced option to the highest . Note that this is based on the lowest available rate; hovering over any result will show all available cabin types and the corresponding prices.

Under each result, the information shown includes the port of departure/return, date of departure, and ports visited.

Hot Tip:  Wondering what to pack for your time at sea? Check out our ultimate cruise-based packing list  — it’s printable and complete with tons of tips and advice!

Cruise rates booked through AmexTravel.com were within $1-2 of rates found on other online travel agents and websites . We found identical prices on the various cruise company websites — though each online travel portal and cruise line offers different promotions, so it might be worth comparing them.

For example, during a sample search for a weeklong Caribbean cruise in December, we found that Royal Caribbean was offering a $50 onboard credit if you booked directly.

Special Offers

On the search results page, you might notice a tab labeled “Special Offers.” Those offers are generally onboard credits, but can also include discounts or other special features. If you aren’t committed to a specific cruise line, these are often worth exploring.

Cruise Privileges Program

Those with the Amex Platinum card have special access to the Cruise Privileges Program . Like the Fine Hotels and Resorts program, this is only available on specific cruises, although it’s more limited than FHR.

It includes onboard credit (often higher than otherwise offered) and a special onboard amenity, like complimentary dinner for 2 or a bottle of premium champagne.

Bottom Line: It can be worth booking a cruise through AmexTravel.com, especially if there are special offers. Make sure to compare different booking sites , though, as some may have better or exclusive promotions.

AmexTravel.com offers a feature called Travel Insiders. When you use the program, American Express connects you with a travel expert who can help you plan an itinerary based around your desired destination. Fees vary based on location, length of the trip, and details of the itinerary.

AmexTravel.com can be a very useful tool when booking flights, hotels, vacation packages, cruises, or rental cars. In many cases, it may not offer the best rate options , but it’s worth comparing to other booking sites and airlines or hotels directly.

If you have an American Express card that offers access to the Hotel Collection or Fine Hotels and Resorts, the perks can be very worthwhile.

Additionally, the extra Membership Rewards points you earn by booking through AmexTravel.com can be valuable, as long as the price is right.

Aside from the Hotel Collection and Fine Hotels and Resorts, the real value of AmexTravel.com is in the customer service provided. Booking a trip on your own is easy — dealing with problems when they arise can be less so!

If you book through AmexTravel.com, you’ll have easy access to someone who can help you get on a new flight, find a new hotel, or manage whatever other issues come up day or night. So if you’re looking to have that extra support, then AmexTravel.com might be a great choice for you!

The information regarding the Centurion ® Card from American Express was independently collected by Upgraded Points and was not provided nor reviewed by the issuer. 

For rates and fees of The Platinum Card ® from American Express, click here . For rates and fees of The Business Platinum Card ® from American Express, click here . For rates and fees of the American Express ® Gold Card, click  here . For rates and fees of the American Express ® Business Gold Card, click here .

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A potential Air Canada pilot strike could impact your travel. Here's what to do about it

Air canada could begin suspending operations as soon as this weekend.

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With a potential pilot strike looming, Air Canada is preparing to suspend its operations in a shutdown that could impact tens of thousands of passengers.

Canada's largest airline and the Air Line Pilots Association (ALPA), which represents more than 5,000 Air Canada pilots, are negotiating over the union's wage demands. Air Canada pilots are seeking compensation in line with what their U.S. counterparts make.

"What the airline can do is to diminish the impact on the travellers and that's what Air Canada is trying to do now," said Frederic Dimanche, a professor at Toronto Metropolitan University and the director of the School of Hospitality and Tourism Management.

Air Canada strike could leave passengers scrambling

He said that giving travellers an opportunity to reschedule their flight or offering them credits — as Air Canada is doing — is "the very minimum" the airline can do.

"I think it's important for people to be aware that a strike is potentially coming and that they need to make some arrangements."

Here's how a potential strike could impact your travel plans, and what you can do about it.

What to know about a potential strike

A strike or lockout can't take place before the 21-day cooling period that began on Aug. 27, after the pilot union voted overwhelmingly in favour of authorizing a strike.

While Air Canada and Air Canada Rouge flights would be impacted by a potential strike, Air Canada Express (which includes the Jazz and PAL carriers), are not involved in the negotiations. Their flights will continue to operate normally.

A spokesperson for Air Canada also confirmed to CBC News that flights operated by one of its airline partners (e.g. Lufthansa) wouldn't be impacted by a disruption.

Sunday, Sept. 15: Air Canada could start suspending its operations.

Sept. 15-18: If an agreement isn't reached, the airline or the union will likely issue a 72-hour strike notice or lockout notice, triggering a three-day wind down plan. 

• Air Canada could begin suspending flights next weekend as strike deadline nears

Both Air Canada and its low-cost subsidiary Air Canada Rouge will prepare to suspend flights over the course of three days, starting on Sunday.

If a traveller's flight is cancelled once a strike or lockout notice is issued, Air Canada will notify the passenger, who will be eligible for a full refund. But they won't be entitled to any additional compensation under the Airline Passenger Protection Regulations.

Wednesday, Sept. 18: Following the three-day wind down, a total shutdown of Air Canada's operations would start at 12:01 a.m. on this day.

After Sept. 18: Once a complete shutdown has occurred, Air Canada anticipates it will take seven to 10 days for normal operations to resume.

Making changes to your booking

Customers who booked a ticket or redeemed points for an Aeroplan flight reward on Sept. 9 or earlier — for travel scheduled between Sept. 15 and 23 — can make changes to their bookings now for free, according to Air Canada's goodwill policy.

You can rebook your flight with an Air Canada carrier (including Rouge and Express) to another date between Sept. 9 and 14, and/or between Sept. 24 and Nov. 30, 2024.

If you booked your travel through a third-party service, the airline is advising passengers to contact the travel agent or company directly.

Possible Air Canada pilot strike will disproportionately affect travellers, former COO says

If you cancel your flight.

Customers who choose to cancel their flights will get a full refund if they purchased a refundable fare. A cancellation fee could apply depending on the type of ticket purchased.

If you bought your ticket using Aeroplan points, you can cancel and have your points redeposited into your account.

If you bought a non-refundable ticket, you can get a one-time credit for future travel the next time you book with Air Canada, but there is an expiry date attached to the credit and it's non-transferable.

If Air Canada cancels your flight

The airline will notify you if your flight gets cancelled, and you'll be eligible for a full refund regardless of the fare you purchased. No cancellation fees will apply.

The airline will also try to rebook you on a different flight, though it cautions that space is limited.

The Air Canada website notes: "If you are contacted by someone claiming to represent Air Canada offering to change your booking, please be aware we will never ask for your booking reference or locator number, as we already have that information."

ABOUT THE AUTHOR

Jenna Benchetrit is the senior business writer for CBC News. She writes stories about Canadian economic and consumer issues, and has also recently covered U.S. politics. A Montrealer based in Toronto, Jenna holds a master's degree in journalism from Toronto Metropolitan University. You can reach her at [email protected].

With files from Anis Heydari, James Dunne, Reuters and The Canadian Press

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