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Travel and international help

Here's what you need to know about using your Bankwest cards and accounts while overseas.

Before you go

While you're away, international transfers, your ultimate travel companions, bankwest platinum debit mastercard ®, canstar's outstanding value travel debit card 2023.

Pair it with an Easy Transaction Account and save on fees at home and overseas. We’ll charge $0 foreign transaction fees and $0 ATM fees. 1 Overseas and local non-bank ATM operators may charge a fee. Other fees and charges may apply.​ Close

Bankwest Zero Platinum Mastercard

No annual fee credit card​.

Book your next holiday online and pay no foreign transaction fees. Take your card with you when you travel too and save on fees. Plus, there's no annual fee. 2

• Foreign transactions are transactions occurring outside of Australia whether in foreign currency or Australian dollars including if you are in Australia (for example, online) where the merchant or the financial institution or entity processing the transaction is located overseas. No foreign transaction fees or overseas ATM fees apply for Platinum or World customers. Other fees and charges may apply, including Overseas ATM operator and local non-bank ATM operators may charge a fee.

Bankwest at your fingertips

By using online banking or the app, you can manage your account details, view payments and transfers, message our support team... and that's just the beginning. It's easy and secure – 24/7.

Contact us about your banking needs, get in touch from overseas on +61 8 9449 2840, or send us your feedback.

Things you should know

• Overseas and local non-bank ATM operators may charge a fee. Other fees and charges may apply.​

Consider the applicable product PDS available from Bankwest before deciding whether the product is right for you. Fees and charges may apply and subject to change.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Manage Your Policy Online

Log in to our customer portal using your name and Cover-More policy number.

Your attempt to login has failed. Please check that the details you have entered match the details on your certificate of insurance and try again.

* Indicates a required field

What can I do online?

You can review and edit the key elements of your travel insurance policy, including:

• Updating your traveller details
• Customising your policy inclusions
• Editing your trip dates
• Cancelling your policy

You can find the answers to FAQs here .

You can also call us on 1300 72 88 22 (we're here to help Monday to Friday 8am - 7pm, Saturday 9am - 4pm, and Sunday 10am - 3pm AEDT) or email us at [email protected] .

Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance.

Welcome to your online travel insurance claim portal

To submit a new travel insurance claim you’ll need to:, read travel alerts which may affect your claim.

Travel alerts indicate if a claim can be made for a specific event based on when a policy was purchased. Click here to view travel alerts.

Have the following details and documents ready

• Your policy number and personal details
• Supporting documentation for your claim (this could include your itinerary, receipts, authorisation letters, flight details, etc.)
• Bank account details for payment of your claim

If you booked your trip with a travel agent and are claiming cancellation or amendment costs, please download and ask your travel agent to complete this agent form for you.

It may take 15-30 minutes to submit your claim, depending on the type of claim. Use the ‘save for later’ button at any stage to save your claim information to complete later. Once you submit your claim, a Claims team member will be in contact within 30 working days.

To submit a claim for “Other Insurances” (as applicable) you’ll need to:

Complete a claim form (specifically the section headed ‘general information on pages 2-3 and the section headed ‘other expenses claimed’ on page 8).

Please download and complete the claim form . Use this form to claim under these insurances:

• Interstate Flight Inconvenience
• Transit Accident
• Price Guarantee
• Purchase Security
• Extended Warranty

Follow the instructions on the claim form. When finished, you can email or post the form to us.

Let's start with your policy information

If you received a Certificate of Insurance, it will contain your policy number. If you are claiming on international travel insurance included with your credit card, you may not have been issued a policy number.

Your cover information

If you are making a claim on your international travel insurance included with your credit card, enter your details below., your credit card privacy is protected. we cannot use the details below to identify your full credit card number..

• First six digits of your Credit card
• Card Type {{item.CardType}}

• Travel Insurance

The journalists on the editorial team at Forbes Advisor Australia base their research and opinions on objective, independent information-gathering.

When covering investment and personal finance stories, we aim to inform our readers rather than recommend specific financial product or asset classes. While we may highlight certain positives of a financial product or asset class, there is no guarantee that readers will benefit from the product or investment approach and may, in fact, make a loss if they acquire the product or adopt the approach.

To the extent any recommendations or statements of opinion or fact made in a story may constitute financial advice, they constitute general information and not personal financial advice in any form. As such, any recommendations or statements do not take into account the financial circumstances, investment objectives, tax implications, or any specific requirements of readers.

Readers of our stories should not act on any recommendation without first taking appropriate steps to verify the information in the stories consulting their independent financial adviser in order to ascertain whether the recommendation (if any) is appropriate, having regard to their investment objectives, financial situation and particular needs. Providing access to our stories should not be construed as investment advice or a solicitation to buy or sell any security or product, or to engage in or refrain from engaging in any transaction by Forbes Advisor Australia. In comparing various financial products and services, we are unable to compare every provider in the market so our rankings do not constitute a comprehensive review of a particular sector. While we do go to great lengths to ensure our ranking criteria matches the concerns of consumers, we cannot guarantee that every relevant feature of a financial product will be reviewed. We make every effort to provide accurate and up-to-date information. However, Forbes Advisor Australia cannot guarantee the accuracy, completeness or timeliness of this website. Forbes Advisor Australia accepts no responsibility to update any person regarding any inaccuracy, omission or change in information in our stories or any other information made available to a person, nor any obligation to furnish the person with any further information.

Cover-More Comprehensive Travel Insurance Review

Published: Mar 20, 2024, 2:42pm

Cover-More Travel Insurance offers Australians high-quality cover within its comprehensive plan, including unlimited medical cover that extends to Covid-19. While dental isn’t included in the unlimited medical cover, it is still covered up to $2,000. Plus, Cover-More provides automatic cover for nearly 100 sports and activities, making it a great choice for the adventurous traveller.

Related: Best Travel Insurance Providers for Australians

• Unlimited medical cover
• Maximum age limit of 99 years of age
• Automatic cover for nearly 100 sports and activities
• Snow, cruise and adventure cover cost extra
• Dental not included in unlimited medical cover
• No online discounts

Table of Contents

About cover-more travel insurance, what is covered by cover-more, does it cover me for covid, what about pregnancy, what about sports and activities, customer service.

Cover-More Travel Insurance is part of the Zurich Insurance Group, with the Australian Cover More Travel Insurance policies underwritten by Zurich Australian Insurance Limited. Cover-More was established in 1986 in Sydney, and claims to protect more than 15 million travellers per year with its policies.

The company has won numerous industry awards over the years, and its comprehensive policy has received a 3.3 star ranking from 2843 customer reviews on Australia’s leading consumer review site, ProductReview.

Featured Partners

Fast Cover Travel Insurance

On Fast Cover’s Secure Website

Medical cover

Unlimited, 24/7 Emergency Assistance

Cancellations

Unlimited, (Trip Disruption $50,000)

Key Features

25-Day Cooling Off Period, Australian Based Call Centre, 4.6 Star Product Review Rating

Cover-More Travel Insurance

Covid Cover?

Maximum age limit?

99 years old

Lost luggage cover?

Yes, up to $15,000

Southern Cross Travel Insurance

Medical Cover

Including medical treatment, doctors’ visits, prescribed medication, specialist treatment & medical transport costs

$2,500 with option to increase to unlimited

Cover-More’s Comprehensive Travel Insurance policy is available for travellers up to 99 years of age, subject to meeting the acceptance criteria. Dependent children are also automatically included up to 21 years of age, provided they are financially dependent and are not in full time employment–making this policy a good choice for family holidays.

While Cover-More doesn’t state a maximum amount of credit card fraud it will cover in its comprehensive plan, it does say that it will repay the legal liability of illegal use and also provide a replacement. As for personal liability, this is covered up to $2.5 million.

Additionally, missed connecting flights are covered up to $3000, and there is cover for hire car excess up to $5000 as well. Cancellations are also covered, with the amount chosen by the customer upon taking out the policy.

Lost luggage

Yes, the Cover-More Comprehensive Travel Insurance policy includes lost luggage cover up to $15,000. Sub limits apply; however, item limits can be increased when taking out the policy if required.

Cover-More’s Comprehensive Travel Insurance policy comes with unlimited medical cover. This includes COVID-19 (as explained below) and some pre-existing medical conditions.

There are 32 conditions that are automatically covered in Cover-More’s policy, provided they meet certain criteria. These conditions include epilepsy, asthma, coeliac disease and more.

Other medical conditions require an assessment to determine whether cover will be provided, and may incur an additional premium on the policy. Cover-More urges policyholders to disclose all medical conditions upon taking out a policy to ensure the correct level of cover is provided throughout the trip.

Is Dental Cover Included in Medical?

Dental is not included in Cover-More’s unlimited medical cover. However, policyholders are covered for dental costs up to $2,000.

Related: Review of Travel Insurance Saver Insurance

Yes, Cover-More includes Covid-related medical expenses within its unlimited medical cover. There is also cover up to $5,000 for trip cancellations due to Covid, and additional expenses–such as emergency accommodation if required to isolate–are covered up to $2,500.

Related: Are You Covered for Covid?

When it comes to pregnancy, a single-child pregnancy is automatically covered with Cover-More’s comprehensive plan. For multiple babies, or if the pregnancy was IVF-assisted, policyholders must apply for extra cover upon taking out the policy.

The pregnancy cover that Cover-More provides is only up to week 24 of the pregnancy, and only for serious and unexpected complications. Childbirth is not covered.

Cover-More provides its customers with plenty of choice when it comes to cover for sports and activities on their holiday. Automatically included in the travel insurance policy are 96 different activities, which range from windsurfing and swimming with dolphins to paint balling and archery.

Some activities that are automatically included come with extra conditions in order to be covered, such as hiking/trekking only up to 2000 metres, and hot air ballooning as a passenger through an organised activity only.

Cover-More adds that all activities listed within its 96 automatic-inclusions must be undertaken recreationally and in a non-professional capacity, with certain limits and sub-limits applying.

For travellers looking for travel insurance that covers other sports and activities outside of the 96 listed, Cover-More provides optional add-ons at an extra cost. This includes adventure activities, snow packs and cruise cover.

Cover-More offers its customers 24/7 emergency assistance via a dedicated overseas medical and emergency assistance team known as Cover-More Assist. Policyholders can contact Cover-More Assist by calling +61 2 8907 5619 from anywhere in the world.

There is also a general customer service phone line, and a separate claims line. Alternatively, customers can choose to submit claims online via the Cover-More website.

Frequently Asked Questions (FAQs)

Is there a discount for cover-more travel insurance.

No. At the time of writing, there are currently no online discounts for Cover-More Travel Insurance.

Cover-More does frequently run promotions for its customers (such as the chance to win a $2,000 Visa giftcard or 15% off your policy), with these promotions and deadlines found online at the Cover-More website.

Does Cover-More Travel Insurance cover Covid-19?

Yes, Cover-More’s Comprehensive Travel Insurance policy includes cover for Covid-19. As Cover-More offers unlimited medical cover, COVID-19 related medical needs are included within this.

There is also cover up to $5000 for trip cancellations due to Covid, and additional expenses that incur due to contracting COVID-19 are covered up to $2500.

Is Cover-More Travel Insurance good?

Forbes Advisor compared a wide range of travel insurance policies to find the best choices for Australians. Cover-More Travel Insurance was rated 4.5 out of 5 stars by Forbes Advisor, and also has a 3.3 star ranking from 2,843 customers on independent site, ProductReview.

It is considered a good travel insurance option for Australians, largely due to its unlimited medical cover–which includes Covid coverage–and its many automatically included sports and activities.

Where Can I Find The Cover-More Policy Document?

Cover-More offers a range of different travel insurance policies to Australians, each with differing product disclosure statements (PDS) outlining their inclusions and limitations. The comprehensive plus policy’s PDS can be found here , while the standard comprehensive offering’s policy document can be found here .

For all PDS’ from Cover-More, including its domestic travel insurance offering , you can find them online on the Cover-More website .

Who underwrites Cover-More Travel Insurance?

Cover-More travel insurance is underwritten by Zurich Australian Insurance Limited.

How do I contact Cover-More Travel Insurance?

For general enquiries, Australians can contact Cover-More Travel Insurance by calling 1300 72 88 22.

For policy holders requiring emergency assistance, you can call Cover-More Assist 24/7 from any country on +612 8907 5619.

To make a claim over the phone, policyholders should call 1300 36 26 44.

Complaints can be made via the general enquiries line, by submitting a form online , or emailing [email protected].

Does Cover-More offer domestic travel insurance?

Yes. Along with Cover-More’s comprehensive offering, as reviewed above, the travel insurance provider also provides plans for those travelling domestically.

Cover-More’s domestic plan made it onto Forbes Advisor Australia’s list for our pick of the Best Domestic Travel Insurance , scoring 4 stars out of 5.

From our review, we found that the Cover-More Domestic policy is available for all ages up to 99 years, subject to acceptance criteria such as pre-existing medical conditions. Delays are covered up to $1000, missed connections are also covered up to the value of $2000, and the value of cancellation cover is chosen by the customer.

Sophie Venz is an experienced editor and features reporter, and has previously worked in the small business and start-up reporting space. Previously the Associate Editor of SmartCompany, Sophie has worked closely with finance experts and columnists around Australia and internationally.

• Best Comprehensive Travel Insurance
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Travel insurance for the usa: a guide, best student travel insurance, travel insurance and covid: are you covered, top travel insurance tips for australians, our pick of the best comprehensive travel insurance providers in australia, do frequent flyer points expire.

In this guide

• Our verdict

Product details

Eligibility, how to apply, card benefits.

• Rates & fees

Your reviews

Ask a question, bankwest more platinum mastercard.

Earn 2 points per $1 spent, get covered with complimentary travel insurance and save with no foreign transaction fees.

• Earn 2 points per $1 spent
• 0% foreign transaction fees on online and overseas purchases.
• Up to 3 additional cardholders at no extra cost
• 0% p.a. for 6 months on balance transfers
• Complimentary overseas travel insurance
• Relatively high annual fee of $160 p.a.
• Has a one-time 1% balance transfer fee
• More Rewards Points cannot be converted to frequent flyer

If you've compared your options and decided the Bankwest More Platinum Mastercard is a good fit, you can apply for it by filling out a secure online application form. Get started by making sure you meet the following eligibility requirements and have all your documents and details handy.

Eligibility criteria

• New Bankwest More Platinum Mastercard customer. The balance transfer offer is only available if you don't already have a Bankwest More Mastercard account in your name. This includes Bankwest More Classic and World Mastercard accounts.
• Eligible balance transfer debt. If you plan to take advantage of a balance transfer offer, you can transfer from $500 up to 95% of your available credit limit from non-Bankwest credit cards.
• Residency. You must be an Australian citizen or permanent resident in order to apply online.
• Age. You must be at least 18 years old to apply.

Required documents

• Personal details. This includes your full name, date of birth, email address, residential address, contact number, marital status and number of dependents. You also need to provide valid forms of identification – including photo ID such as your driver's licence or passport.
• Employment information. This covers your current job title, salary and your employer's contact information. You may also be asked to provide details on previous jobs, as well as recent payslips, bank statements or other documents that verify these details.
• Financial details. This includes government payments, pensions and any other forms of income, as well as assets, savings, debts and existing cards or loans. You also need to estimate your share of regular household expenses, such as rent, mortgage payments, utility bills and groceries.
• Balance transfer details. If you want to take advantage of the balance transfer offer on this card, you will need to provide details of the debt. This includes the total amount of money you want to move to your new card, as well as the account name, number and BSB.
• Bankwest More Rewards. This card offers 2 points for every $1 spent on your card, which you can redeem through Bankwest's More Rewards Program. To give you an idea of the potential value, a $100 Woolworths WISH eGift card would cost 45,000 points (according to details on the More Rewards website from 8 September 2023).
• 0% foreign transaction fee. If you're planning to use this card overseas or online with businesses that are based outside Australia, this card offers savings on every transaction with a 0% foreign currency conversion fee.
• Complimentary overseas travel insurance. As of 9 December 2019, the Bankwest More Platinum card offers complimentary overseas travel insurance for up to 31 consecutive days through Cover-More. All you have to do to get the insurance is have the card open while you're travelling. If you meet the eligibility requirements, you'll be covered for overseas emergency medical & hospital expenses, baggage & personal goods, personal liability and accidental death with the option to upgrade for additional protection.
• Complimentary insurance for shopping. This card offers complimentary purchase protection insurance, extended warranty cover and price guarantee cover for eligible items purchased with your Bankwest More Platinum Mastercard.
• Balance transfer offer. When you sign up for this card, you can take advantage of an introductory offer of 0% p.a. on balance transfers for the first 6 months, with a 1% balance transfer fee. At the end of the introductory period, an interest rate of 19.99% p.a. will apply to any remaining balance transfer debt.
• Technological Extras. This card can be linked to Apple Pay , Samsung Pay or Google Pay , so that you can make contactless payments from a compatible mobile phone or device.

Rates & fees

• Annual fee. This card charges an annual fee of $160.
• Interest rates. This card has an interest rate of 19.99% p.a. for purchases and 21.99% p.a. for cash advances. Cash advances are also charged a fee of 3% of the transaction amount or $4 (whichever is greater).
• Interest-free days. Enjoy up to 44 days interest-free on purchases when you use your More Platinum Mastercard. Bankwest is a unique provider whereby you can still qualify for interest-free days on purchases if you carry a balance transfer debt.
• Complete Home Loan Package. With this option, you can get the Bankwest More Platinum Mastercard, a complete variable or fixed home loan (or a split between both) and an offset transaction account packaged together for a $395 annual fee .
• Bankwest More Platinum Mastercard information PDF
• Bankwest More Platinum Mastercard TMD

To ask a question simply log in via your email or create an account .

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T P and PF Cross

December 13, 2022

How do I claim reward Points

Good question.

Please refer to Clause 4 and 5 of the Bankwest More Rewards terms and conditions for guidance on how to earn points and what restrictions apply to your points. You can also refer to their frequently asked questions for additional readings on how More Rewards works.

I hope this helps.

Kind regards, Ren

November 06, 2017

can i change my existing Bankwest Mastercard to a Bankwest More Platinum Mastercard without proof of income?

Thank you for contacting finder . We are a comparison website and general information service, we’re more than happy to offer general advice.

According to Bankwest’s representative, your current Bankwest card needs to have a limit of at least $6000 for them to be able to change the card. From there, all you need to do is contact them directly so that they can arrange it for you.

Cheers, Danielle

September 09, 2017

Am I able to load money on these credits cards as well ?

Rench Finder

September 10, 2017

Thanks for your inquiry. Please note that we are not affiliated with Bankwest or any company we feature on our site and so we can only offer you general advice.

Unfortunately, you cannot load/deposit money to these credit cards. Bankwest will only provide a credit limit that you can use upon your approval.

I suggest contacting Bankwest directly by clicking on the green ‘Go to Site’ button on this page.

Cheers, Rench

October 19, 2016

Can I get more details on the ‘complimentary travel insurance’ especially age limit and to what extent does it covers on health and emergency requirements expressed in terms of dollars. Does it covers international cruising?

Jason Finder

Thank you for your inquiry.

There is no age limit to be covered by Bankwest credit card complimentary travel insurance, although limits apply for pre-existing medical conditions.

Please feel free to check out more details about Bankwest Credit Card Complimentary Insurance through our website. Alternatively, you can also contact Allianz on 1800 785 918 for insurance coverage specifics.

Cheers, Jason

June 28, 2016

Can you please clarify the precise level of insurance coverage offered in respect of Rental cars. If purchase is made on the Platinum More card is the excess reduced to zero.

July 01, 2016

Thanks for your question.

In the Bankwest Complimentary Credit Card Insurance PDS, though it does not state that if the purchase is made on the Bankwest More Platinum credit card the excess will reduce to zero, it rather outlines the following about the rental vehicle insurance excess :

– page 37. Limit of A$3,000 for Platinum MasterCards

– page 49. Allianz Global Assistance will reimburse you for any insurance excess or deductible which you become legally liable to pay in respect of a claim under the rental vehicle insurance during the rental period provided you met the conditions stated in the PDS.

For your reference, I’ve emailed you the PDS.

I hope this has helped.

Cheers, May

Amy Bradney-George

Amy Bradney-George was the senior writer for credit cards at Finder, and editorial lead for Finder Green. She has over 16 years of editorial experience and has been featured in publications including ABC News, Money Magazine and The Sydney Morning Herald. See full profile

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• Travel Insurance Compare Our Plans Popular Benefits COVID-19 Benefits International Plans Domestic Plans Comprehensive Insurance Annual Multi-Trip Inbound Plan Cruise Ski & Snowboard Motorcycle & Moped Adventure Activities Seniors Medical Conditions
• Emergency Assistance
• Travel Alerts COVID-19 International Travel Tool Cover-More App
• Manage Policy
• travel_explore Not sure? See region list.

Where are you going?

Enter the destination(s) you plan to visit or select them from the list of countries and regions in the dropdown.

Planning a stopover? If you’re in a country for less than 72 hours, you do not need to list it as a destination.

Don’t currently know all the countries you’ll be visiting? You can select a region to obtain cover for all countries within that region, or you can select “Anywhere in the world”. Important: If selecting “Anywhere in the world”, your policy will not provide cover for claims arising in countries that are subject to sanctions. Your safety is paramount, so please read and familiarise yourself with the “ Standing Travel Alert for High Risk and Sanctioned Countries ” when undertaking worldwide travel – and before making any side trips to neighbouring countries – to ensure you have adequate cover.

Going on a cruise? If your cruise is in inland Australia (e.g. on the Murray River) or in Australian coastal water (e.g. the Kimberley), enter or select “Australia”. If your cruise embarks and disembarks from Australia ports only without any stopover at a port outside of Australia (e.g. a “Sampler Cruise” or cruise from Sydney to Brisbane), enter or select “Domestic Cruise”. If your cruise is overseas (e.g. a European river cruise, a Caribbean cruise, or a cruise from Sydney to Hong Kong), enter or select the country or region you will spend the most time in during your trip.

Want to come to Australia on our Inbound Plan? Select “Australia Inbound”.

When do you depart?

Enter the date you will leave your home to start your trip.

When do you return?

Enter the date you will arrive home based on AEST (considering any time differences/zones and travel times).

Duration of each trip?

Select the maximum trip duration that best suits your needs.

The maximum trip duration you select will apply to each separate trip you take during the 12-month period of your policy.

For cover to apply, you cannot take trips that exceed this maximum duration. If you make a claim related to a trip that exceeds this maximum duration, it may be declined.

The maximum trip duration you select will be shown on your Certificate of Insurance.

Age of each traveller?

Enter the age (as of today) of each adult and child to be included on the policy.

Important Information Regarding: Attacks on Ukraine

Issued: 02 March 2022

Since Thursday 24 February, it has been widely reported in the media that Russian Military began to advance towards Ukraine which has progressed into a military offensive in several cities in Ukraine and continues at the time of this advice.

Several countries have imposed sanctions against Russia due to this ongoing event. These sanctions may make it unsafe or impossible to travel to or from certain locations. Medical care may also be difficult to obtain in certain locations.

If you have been directly affected by this event and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619. We further urge you to pay close attention to the local media and emergency services, including the DFAT smart traveller website.

DFAT advice as at 01/03/2022:

• As at 24/01/2022, DFAT has listed travel advice for Ukraine as ‘Do not travel’.
• As at 27/02/2022, DFAT has listed travel advice for Russia as ‘Do not travel’.
• As at 20/02/2022, DFAT has listed travel advice for Belarus as ‘Do not travel’.

Policy coverage:

Costs that are not covered by your policy

• There is no cover for claims arising as a result of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power.
• There is no cover for claims arising from any government intervention, prohibition, sanction, regulation or restriction or court order.

Free Extension of Insurance

If the relevant time of your current trip pre-dates this travel advice and your travel is disrupted due to this event, impacting your ability to return home on your policy end date, your policy will freely extend until you are physically able to return home as soon as it becomes possible.

Important general advice

This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the PDS.

If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5619.

For any general enquiries regarding the event please contact our Customer Service team on 1300 72 88 22 between 8am and 7pm Monday to Friday, 9am to 4pm Saturday and 10am to 3pm Sunday.