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Exclusive: Bolsover Cruise Club expands team as revenue soars

Bolsover Cruise Club has drastically expanded its Cruise and Stay team with an influx of staff and a new dedicated office space.

The department, which specialises in bespoke holidays for cruise customers, was established in 2019 with six members of staff, before initial plans to bolster the team were scuppered by the Covid-19 pandemic.

Now with a 19-strong workforce and a recent move to a new purpose-built office space at The Cruise Centre in Barlborough, the Cruise and Stay department has posted exponential growth figures.

Revenue is currently up 100% year-on-year, which the team intends to maintain over the next 12 months, and a dedicated administration and marketing outfit is now assisting the department in its future development.

The business, which said it is acutely aware of the “heavy” discounting often seen across cruise, has resolved to remain competitive against such plights while still providing “exemplary” levels of customer service.

Bolsover Cruise Club eyes further growth

The team is now eyeing further growth, which will include taking steps towards specialising in ultra-unique event cruises.

The company has also recruited Oliver Wilson, who will be responsible for identifying such gaps in the market and working with global providers to promote exclusive cruise and stay packages.

Managing director of Bolsover Cruise Club Michael Wilson said: “This is an exciting time for the development of our company. Cruise and Stay is undoubtedly our big success story; we have seen continued growth, and satisfaction levels among our customers are at a record high.”

Head of Cruise and Stay Katie Wilson added: “Our focus has always been to offer our customers better travel solutions, which when backed by our industry-leading customer service and support, places us in a strong position in today’s market.”

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Bolsover Cruise Club   Reviews

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Reviews 4.9.

4,905 total

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Whenever I phone, your staff they are courteous and extremely helpfully, knowledgeable and nothing is too much.

Date of experience : April 15, 2024

Took the stress out of booking

They picked up an online chat quickly and were very efficient with my requests and the booking process was very easy

Date of experience : April 13, 2024

Nice to see someone face to face to…

Nice to see someone face to face to book a holiday. Our requirements were understood, Everything was made clear, checked and confirmed. Dates and cruise options were given, then extras that are needed were explained thoroughly that we could resolve and send to get Bolsover to see if they can better what we could fit in our extra time and requirement. All documented and confirmed. Booking details received by post. Really good service all completed within 3 hours

Date of experience : April 04, 2024

Reply from Bolsover Cruise Club

Thank you for your lovely review, we really appreciate this.

South America Cruise & Stay

Thank you Bolsover Cruise Club & Jess for arranging a first class holiday in South America. This included ten flights, six hotels & a twelve day cruise. It included several transfers all messaged the night before and arrived on time. This helped make it a stress free holiday & we would highly recommend Bolsover Cruise Club.

Date of experience : March 04, 2024

Speedy and efficient

There was a minor issue with the booking and all it took was a single email and it was resolved. Incredibly fast and easily rectified. Thanks.

Date of experience : April 06, 2024

First class service

We have cruised indirectly through friends with Bolsover Cruise Club which all went really well, but this was our first time booking directly ourselves. Our travel expert Jodie was really helpful, ensuring she understood what we wanted and giving suggestions and advice. I was worried it would be a call centre type experience, with different people picking it up, so it was a relief to find that another travel expert - Nathan - had been briefed on our requirements. They were both really helpful, the whole process of booking our cruise and stay holiday has been seamless and stress free so far! Highly recommend.

Date of experience : April 07, 2024

The entire holiday was a great success

The entire holiday was a great success. It was three back to back cruises and our consultant managed to get the same cabin for all three. The value for money enabled us to holiday in Australia and New Zealand which was an opportunity that we thought beyond us. It was a wonderful experience made possible by Bolsover Cruise Club, our thanks to all concerned.

Date of experience : February 22, 2024

Exceptional customer service…

I was unsure about what cruises would suit my needs, but Matt was absolutrely fantastic. He was so patient and helpful, and I ended up booking two cruises!!

Date of experience : April 03, 2024

Cruise booked in 5 minutes

Great service. Professional and efficient. We had no trouble booking the holiday to our personal preferences. There was no heavy sales pitch. Thank you

Date of experience : April 11, 2024

Arranging cruises can be stressful, but not with Bolsover

We have always had a good experience when arranging cruises with Bolsover regardless of the cruise line. From the initial call through booking and travel they have been excellent.

We really appreciate your kind words. Thank you.

Brilliant experience...

This was our first visit to Bolsover Cruise Club but they had been strongly recommended to us by friends and after our visit, we could see why. We were looked after by Kleo who was totally brilliant from start to finish, very knowledgeable, very kind and helpful, listened to what we wanted and helped us book the cruise that we wanted. Kleo is a credit to Bolsover Cruise Club. As relatively new to cruising this was of great help to my wife and I and for any future cruises, our first call will be to Kleo at Bolsover Cruise Club.

Professional staff who, at no point, pushed me into making this booking by telling me that the price could change. I was very happy with the service provided by Bolsover. I was helped to select my cabin, guided by the staff member being knowledgeable about the ship. Thank you, we are very happy with our booking.

Date of experience : March 30, 2024

Always had great seerrvice from Bolsov

Always had great service from Bolsover Cruise Club. Staff are very nice and competent. Having seen cruises I fancy on other cruise sites, usually go to Bolsover to book it.

Date of experience : April 09, 2024

The whole experience was handled in a…

The whole experience was handled in a professional, friendly and personable manner. Everything is made easy - thank you again for an excellent service. I would strongly recommend

Date of experience : April 10, 2024

We really appreciate your kind words James. Thank you.

easy to contact by phone wasn't in a…

easy to contact by phone wasn't in a long queue. Operator easy to talk to and easy to understand. Found booking our cruise very straightforward and gave piece of mind.

Date of experience : April 01, 2024

Great to have a real person answer the…

Great to have a real person answer the phone & not loads of automation to go through. Staff all very knowledgable & helpful & deal with the same named person throughout booking. Our friends booked our last cruise with local travel agent as they preferred face to face. Not to be repeated .

5* service from Bolsover.

I have booked several times with Bolsover and have always been imressed with how friendly, helpful and professional they are. They will sort out any query, however small and come back to me. They kept us posted every inch of the way, even sending a booklet with all the booking information for our P&O and Cunard cruises. Would never use another company (IGLU) again after I found on board that I hadnt got the promised on-board credit from them, which caused me alot of stress and inconvenience. So now I'm sticking with Bolsover.

Date of experience : February 11, 2024

Thank you for your kind, we really appreciate it! We're delighted to hear about your positive experiences and our team's attentive service. It's great that our detailed communication and support have made a difference in your travels. Welcome to the Bolsover Cruise Club family!

The customer service was outstanding

The customer service was outstanding, and the Cruise was exactly what I was looking for.” “I was so pleased with the service I received from Bolsover They went above and beyond to help me find the perfect 14 night Cruise.” “I was very impressed with the quality of the service from Jess.

Date of experience : April 08, 2024

First time cruiser brilliant service

First time cruiser brilliant service. Never booked a cruise before but found it very pleasant experience with great advice and brilliant outcome. Canaries here we come x

Thank you, we really appreciate this and hope you have a brilliant time on your first cruise.

Bolsover Cruise Company - A Great Team

Whenever we contact Bolsover Cruise Club we receive excellent service whatever the reason for our call even if it is just a simple query and not a new booking. The staff are always professional and very friendly and that is why we return to them year after year - They really do go the extra mile!

Date of experience : April 05, 2024

• Regent Seven Seas Cruises

Best of Moscow by high speed train

By shuguley , February 15, 2014 in Regent Seven Seas Cruises

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Sure would appreciate someone who has taken "Best of Moscow by high speed train" from St. Petersburg could please share their impressions of this shore excursion. From the description this sounds like a very long day.

Wondering how the 4 hour train trip was in terms of accommodations, etc. Also what time did you leave the ship and what time at night did you return? Were both legs of the trip on the high speed rail (I read that slower trains also travel the same tracks)?

My wife and I are considering this excursion. We thought that if we are making all the effort to go to Russia then how could we pass up going to Moscow, walking in Red Square, seeing St. Basil, etc.

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If you are considering this on the 2015 June Baltic cruise on Voyager; my suggestion is don't. There is so much to do in St. Petersburg and although a train is one of my favorite ways to travel the time would be far better spent in St. P.

Thanks for the advice. Yes, this would be on the Voyager during the 2015 season but not yet sure exactly which cruise.

We did the Moscow excursion "on a different luxury line", but from your brief description it sounds very much like the same trip, so I will operate on that assumption. It is a VERY long day! We left the ship at 5:30 AM and returned at 12:30 AM. The highspeed train trip is comfortable, and while they call it "Business Class" it does not compare well to the equivalent class on say Rail Europe. When we did it in 2011, we did have highspeed both ways, and the trip back seemed much longer as the adrenaline and excitement had worn off!:D

Moscow itself is not that terribly different from any other big city in the world, but this Cold War kid never thought he would ever stand in Red Square, never mind walk the grounds of The Kremlin, or tour The Kremlin Palace, or see (but not visit) Lenin's Tomb, or visit The Armoury. But he did, and he loved every minute of it! Yes, it is a long day, and you barely scratch a scratch on the surface, but it is worth it. There is a tremendous amount to see in St. Petersburg, but every Baltic cruise goes to St. Petersburg, so you can go back if you choose to. Not every cruiseline offers you the chance to see Moscow.

I have not personally done this tour, but our last time in St Petersburg, the private guide that we hired for a day was leading the regent tour to Moscow on the high speed train the next day. He said it was way better than the previous alternative, which was flying to Moscow and back. He said that you actually got to Moscow faster because you didn't have to deal with airline checkin etc. it did seem like a very long day to me, and there is so much to see and do in st. Petersburg that I didn't consider doing it.

countflorida

We toured to Moscow from St. Petersburg via the hi-speed SAPSAN train last September, from a Baltic cruise on the Oceania Marina. You need to have a two-night, three day port call in St. Petersburg to take this tour because the tour typically leaves the ship around 5:00 - 5:30 AM and doesn't return until after midnight the next day. We didn't take the ship's tour; we made private arrangements with TravelAllRussia for three days of touring, the first and third days in St. Petersburg and the second day the tour to Moscow by train. Our cost for the private tour for three days was about the same as what the ship charged for the excursion to Moscow alone. There are a number of private tour agencies that operate in St. Petersburg and offer the Moscow train tours; we would strongly recommend them over the ship's tours.

All three days had private guides with car and driver. The second day, the driver picked us up at the ship and took us to the train, but we were alone on the train, and met in Moscow by the guide on the station platform. After our tour and dinner, we were brought back to the train and after the return train trip met by the driver and taken back to the ship. Because you are alone on the train you must have your own Russian visas.

If this is your first visit to St. Petersburg, I would agree there is much more to see there. We found Moscow somewhat a disappointment, particularly Red Square. The Kremlin and the cathedral in Red Square were also worth seeing. But the best thing we saw was the Moscow subway! I worked for the Washington Metro system back in the 1980s as it grew from 40 to 80 miles and although I was in the computer area, I learned a lot about the challenges of running a subway system. We used the Moscow system to get across the city from where we had dinner to the train station, and I was amazed at the cleanliness', speed of operation, the short headways maintained, and the courtesy of everyone involved. A very impressive experience!

We had been to St. Petersburg before, and so had the time to take a day and go to Moscow. Also, I really like trains, and the SAPSAN is a German train set running on Russian rails. Seats are like first class domestic air, spacious but not too plush or comfortable, but with enough room. Not too much recline, and almost 8 hours on the train in two shots is a lot for an old man. They come through and sell drinks, candy, etc. but the sellers don't speak English and no one around us helped, so we had just poor coffee once coming, and brought stuff with us for the trip back. Not too much to see from the train either, particularly on the return when it is night the whole way.

If you decide to go, take a private tour and avoid the overly expensive ship's tour. I'm glad we did it, but wouldn't bother to repeat the tour; we've seen Moscow.

Thanks so much to all of you for the thorough and thought insight. Yhe information you have provided is most helpful.

countflorida: Your detailed post is very helpful. We are not quite ready for a Baltic cruise but should do so within a year. Time enough to do our pre travel research, bookings and visa gathering.:) Thank you!

Emperor Norton

Sure would appreciate someone who has taken "Best of Moscow by high speed train" from St. Petersburg could please share their impressions of this shore excursion. From the description this sounds like a very long day.   Wondering how the 4 hour train trip was in terms of accommodations, etc. Also what time did you leave the ship and what time at night did you return? Were both legs of the trip on the high speed rail (I read that slower trains also travel the same tracks)?   My wife and I are considering this excursion. We thought that if we are making all the effort to go to Russia then how could we pass up going to Moscow, walking in Red Square, seeing St. Basil, etc.

I did this on Seabourn. IMO DONT. Take Aeroflop (er Aeroflot). The train has non folding seats where you are literally knee to knee with your fellow passenger (facing each other). Further they don't believe in air conditioning. It's also the worlds slowed bullet train. I think I would have found more enjoyment wandering around the St. Petersburg and Moscow airports.

Countflorida,

This is a little off topic,, however we had planned a river cruise in Russia but decided we would rather stay on land and have booked about two weeks with Travel-All-Russia using the private guide and driver. I'm curious as to how you found them as a tour company.

The guides they provided were fine. We had a different guide each of the days in St. Petersburg, but both were flexible, pleasant, knowledgeable and spoke English very well, as did the guide in Moscow, incidentally. She was a bit aloof, distant, not too friendly, but otherwise fine. In fact, she was the one who suggested taking the Metro, which unexpectedly became one of the highlights of the Moscow excursion. If I have a complaint with AllTravelRussia, it is with their plan and its execution (more later).

I had requested emphasis on World War II (in Russia, the Great Patriotic War) sites and info. In scheduling us, they weren't careful about dates and a couple of the sites we wanted to see were scheduled on the third day, after we'd been to Moscow. But both sites were closed that day of the week, and that info was readily available, right on web sites describing them. Also, the included meals (lunches in St. Pete, dinner in Moscow) were not what we asked for: light meals with some choices, so we could avoid things we didn't like and choose things we did like. My request was ignored; we were given full Russian meals with a fixed menu, no choice. On the first day, a fish dish was the entre, but I am allergic to fish. Fortunately, I had the e-mail I'd sent with me and showed it to the guide, and she was able to change my entre to chicken, which was very good actually. But we didn't want a 3-4 course lunches or dinner (in Moscow). We had the guide drop the lunch the third day, although we never got any credit or refund. But, particularly in contrast to the ship's tours, the prices were so reasonable we didn't worry too much about it.

The people who were on the ship's tour to Moscow saw us boarding the same train for which they were forced to queue up and wait on the way back, and asked us what we had done. I was candid and open so they were not happy when I explained what we had arranged and particularly what it had cost. Also, when we returned to the ship, we found they had laid on a late supper for those who had gone to Moscow, so up we went and had something. Well, it turns out the late supper was supposed to be just for those on the ship's tour, but we and others on 'independent' tours, there were a dozen or more of us, crashed the party, actually got there first, and they didn't realize it until the larger group arrived and there weren't enough tables/places set. By that time, the 'independents' had all gotten served and were eating; what could they do?

A couple from the larger group sat down with us and asked us about our tour, and they were the ones I told about our arrangement and its cost. They turned to others who’d been with them and announced the details, loudly enough so the whole room heard, which started a lot of bitching and complaining. I gathered they weren't very happy with the ship's tour to begin with, and this was the straw that broke the camel's back. We finished up and beat it out of there, but overheard later that one of the excursion staff came to check on something and ran into a real mess. I caught a cold on the trip, which forced me to bed the second day following in Tallinn, so by the time we reappeared we heard about the contretemps' but apparently no one recalled who started it, thankfully.

Because of what happened to us, I would probably not use AllTravelRussia if I were to go again, or if I did, I would be sure to get confirmation of every detail of the tour. They do have good reviews generally, and we were certainly helped by their visa department and liked the guides and drivers. Their weakness, I say now with full 20:20 hindsight, is that once the sales person who plans the tour, sells it to you and collects your money, he (or she) transfers the plan to their Russia office for implementation; there is no follow-up to make sure it gets done right. And that is where our problems arose; we paid for a custom tour but got a standard package with a few destinations switched, and no one checked them out, even to see when they were open the day we were scheduled to go. If you check every detail that’s important to you, it should be OK, but that’s a hell of a way to have to do business, in my opinion.

Thank you for the 20/20 hindsight observation on your Russian tour operator, and better priced than the ship's excursion cost.

Thanks very much for the feedback.

We had the same experience as you so far as price. We originally booked a Viking Cruise but, hearing some things about the river cruises that made us unhappy, looked into other options. T-A-R cost the same or less than a cruise and had us in hotels for 11 days. We opted for the private tour. They have three tour levels, based on hotels. We originally opted for the four star as it did not cost much more than the three star hotels. Finally we decided to throw it all in and upgraded to five star. In Moscow we will be at the newly opened Kempinsky which is two blocks from Red Square. In St. Petersburg it is the Grand Hotel Europe, one of the most vaunted luxury hotels in Russia. Location is important for us as the tours use up only part of the day so being in the center of everything for our independent touring is important. As with many other cities, the less you pay, the farther out of the center of town you are.

We have been working with our salesman in D.C. and he seems to get back to us with the changes we want. He recently returned from Russia so is up on everything. When I asked they said they paid the full TA commission if I wanted so I got my usual TA on board so he is watching our back and giving us that extra level of comfort. He also set up our air, which I know pays him little or nothing, and got us business class for much less than T-A-R wanted for economy, though it took working for a while with a consolidator. He's happy to get his 10 percent on this trip without having booked it. He also took care of the trip insurance. We've been doing a lot of research on the CC sister site Trip Advisor and will write a report there. We will, I guess, become a source of info for CC members after having spent 5 days in Moscow and 6 in SP.

• 4 months later...

scubacruiserx2

Anybody considering a day trip to Moscow from St. Petersburg on the Sapsan may want to look at our travelogue filled with pictures.

http://boards.cruisecritic.com/showthread.php?t=1927687

Very informative. Thanks dor sharing. Jeff

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Bolsover Cruise Club   Reviews

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Reviews 4.9.

4,905 total

Most recent

Happy Cruiseing

I always enjoy my cruises I have met some lovely people Who I am still in touch with The crew are very helpful the cabin stewards and the dining staff Looking forward to going on the Arvia in April

Date of experience : 07 February 2023

Reply from Bolsover Cruise Club

Thank you for your continued loyalty, we really appreciate this.

Always provide excellent service

This is great to hear, thank you for your feedback.

The staff always go the extra mile to…

The staff always go the extra mile to find you the cruise to suit your needs

Always given prompt service and been…

Always given prompt service and been courteous on the telephone.

Date of experience : 14 January 2023

Very easy to deal with very friendly and knowledgeable nothing too much problem

Date of experience : 19 November 2022

This is great to hear, thank you for your feedback. We really appreciate this.

Helpful advice always

Always answer enquiries quickly and if they cannot give the answer right away they will always get back to you

Date of experience : 07 January 2023

Been using BCC for 6 years

Been using BCC for 6 years. Brilliant customised personal service every time. Fully recommended them.

We have used Bolsover Cruise Club…

We have used Bolsover Cruise Club several times now. They are friendly and helpful and always give us the best price. Any problems or queries are dealt with promptly and phone calls to them are answered fairly promptly. I highly recommend them. We will carry on using them.

Date of experience : 02 February 2023

Great staff

Great staff, as always, knowing the answers to your questions

Date of experience : 02 January 2023

You are in good hands.

Bolsover staff are very knowledgeable about the cruises and are happy to answer all your questions, no matter how trivial. They are friendly and will help you find the best cruise for you.

Date of experience : 12 December 2022

I have used Bolsova Cruise Club for…

I have used Bolsova Cruise Club for many years and the service provided has always been of a very high standard & continues to be so. Very pleasant and professional assistance at all times.

Excellent Service

Date of experience : 23 December 2022

Booking a cruise has never been so…

Booking a cruise has never been so easy. Bolsover are knowledgeable and assertive when looking after their customers and for these reasons I would never book elsewhere. The passion that the staff had is like no other!

Date of experience : 06 February 2023

This is great to hear, thank you.

Always quick to follow up on a query

Always quick to follow up on a query. Haven’t cruised yet but i have every confidence the admin team will be there to help if required.

Date of experience : 05 February 2023

Thank you, we appreciate this.

Cruise and stay

Efficient, good service with flexible options and competitive prices.

Date of experience : 19 January 2023

Efficient and knowledgeable service

Date of experience : 13 January 2023

The Azura is a wonderful ship. So much to do. Was impressed with the choices.

Date of experience : 21 January 2023

Great Service

Have been a customer of Bolsover for many years. Always experienced efficient, friendly and prompt service. Also formed - at one time - a really friendly relationship with a staff member. She always did our bookings and we exchanged Christmas cards and greetings.

Date of experience : 03 February 2023

This is lovely to hear, thank you.

We have used Bolsover Cruise Club for…

We have used Bolsover Cruise Club for many years now. Excellent service from all the staff and particularly from one who always looks after us.

Date of experience : 03 October 2022

This is great to hear, thank you for your loyalty.

Excellent advice and admin

Booking a cruise to fit in with both our birthdays was easy with Noel Butler

Date of experience : 18 November 2022

Thank you, we appreciate this and will pass your comment to Noel.