p & o cruise personaliser

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P&O Cruises

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P&O Cruises fleet

Pacific encounter, pacific adventure, pacific explorer, review of p&o cruises.

This is CruiseMapper's hub for both companies - P&O UK and P&O Australia. Both cruise lines are part of the Carnival Group of companies being subsidiaries of the world's largest cruise shipping company Carnival Corporation & PLC .

P&O UK is under the management of Carnival UK.

Note: There is a 3rd "PandO" company (not part of Carnival plc) - the UK-based P&O Ferries .

IMPORTANT : In May 2024, the parent company (Carnival Corporation) announced that in 2025 will discontinue its Australian brand "P&O Cruises Australia" (2000-founded), citing the South Pacific region's limited population and high operating costs. P&O AU's ship Pacific Explorer will be retired in February 2025 (sold or scrapped), while Pacific Encounter and Pacific Adventure will be transferred to/integrated into CCL-Carnival Cruise Line 's fleet and remain in Australia.

Company history and changes

P&O Cruises UK (POcruises.com) is a British-American passenger shipping company headquartered at Carnival House (Southampton, England) and operated/managed by Carnival UK. P&O was originally a constituent of “Peninsular and Oriental Steam Navigation Company” (1797-founded/1966-defunct) which was the world's oldest cruise line that operated the first-ever passenger ships.

P&O Cruises' sister company is P&O Cruises Australia. P&O Australia's current President is Marguerite Fitzgerald. while P&O UK's (as well as Carnival UK's) current President is Paul Ludlow.

In 2000, "P&O Cruises" was excluded from P&O Group, becoming the subsidiary "P&O Princess Cruises". In 2003, P&O Princess merged with Carnival, forming Carnival Corporation & plc.

P&O (UK and AU) holds as market share ~5% of the worldwide cruise industry. Both companies (P&O Australia and P&O UK) were created in 1977, re-branding P&O's passenger division. Arcadia was the fleet's first adults-only liner, followed by Adonia (now Azamara Pursuit ), Oriana and Aurora (April 2000).

P&O UK ships Arcadia and Aurora are currently marketed as adult-only.

In August 2017, Azura became the world's first cruise ship to perform gay weddings at sea. P&O UK's wedding package prices started from GBP 1200. For comparison, Cunard’s shipboard weddings cost starts at ~GBP 2570 ( RMS Queen Mary 2 ) and ~GBP 2120 ( Queen Victoria and Queen Elizabeth ). On MS Azura, gay wedding ceremonies are carried out by the ship’s Captain, while marriage licenses are issued by Bermuda's Government (as the vessel is registered in Hamilton Bermuda ).

In June 2018, P&O UK announced that Oriana leaves the fleet in August 2019. The liner (now named Piano Land ) was sold to the Chinese company Well Star Travel Cruise (brand of CTS-China Travel Services International). The Chinese company plans short cruises from Chinese homeports to ports in Japan and Southeast Asia (Thailand, Vietnam, Malaysia, Singapore, Brunei, Philippines, Indonesia).

Since May 1, 2019, P&O Cruises UK's Daily Service Charge per person (GBP 7) is no longer required. Crew tipping remains not expected or required.

In June 2021, P&O UK launched a mobile app to optimize pre-boarding and maximize onboard efficiency. The new "My Holiday" app is free of charge but available only on the ship. It allows pre-booking and making reservations onboard (dining times, restaurants, shows) via mobile phones and tablets. The app is an addition to the My Holiday (Reception Desk) which provides 24-hour assistance, including booking and how to use the application.

In summer 2023, two P&O UK ships (Iona and Arvia) introduced in their retail shops three kids' toy brands (Barbie, Hot Wheels Cars, Keycraft's Pocket Money) in addition to the always available toys from brands like Lego, Jellycat, TY (stuffed animals).

In April 2024 was introduced fleetwide the new illusion show "Unbelievable" created by Stephen Mulhern (TV presenter, magician, comedian) and Jonathan Wilkes (TV presenter, singer) and with Vegas-style choreography from Paul Domaine (show director, professional choreographer).

In June 2011 was announced that P&O UK will expand the fleet with a new 141,000-ton unit built by Fincantieri. The new vessel ( MV Britannia ) entered service in 2015. In January 2014, with Britannia was introduced a new livery based on UK's Union Flag.

On September 6, 2016, P&O UK (via Carnival Corporation) signed an MoA with Meyer Werft ( Papenburg Shipyard ) for building a new (company's largest) 5200-passenger vessel. In late-October 2016, P&O announced that the new ship ( Iona ) will have some of the largest at sea outdoor areas, glass-domed top deck, glass-walled atrium (full height) and wider and longer (approx 2600 ft / 800 m) Promenade Deck allowing multiple alfresco dining/open-air venues.

Iona was delivered in October 2020 and inaugurated in August 2021. The sistership Arvia was postponed (due to the COVID crisis) and delivered in December 2022 and inaugurated in January 2023.

The newest P&O UK vessel has max passenger capacity 6264, volume 187500 GT-tons, 18 decks, 2610 staterooms, 17 eateries (including 7 specialty restaurants/ Britannia has just 3), 12 bars/lounges, 13 entertainment venues, 4 swimming pools, 16 outdoor whirlpools. The top-deck Dome is an entertainment space, with a swimming pool, large jacuzzies, a retractable stage. This all-weather venue hosts daily entertainment and dining and nightly shows (aerial performances and light projections onto the covering glass roof).

P&O UK's newest ship is also LNG-powered (by liquefied natural gas). Two similar-design ships (180K tons) were also ordered for CCL-Carnival Cruise Line . On January 26, 2018, Carnival Corporation signed a shipbuilding contract with Meyer Werft for building a second (180,000 GT) liner for P&O, with the delivery scheduled for 2022. As of 2018, Carnival Corp’s fleet of newbuilds ( on order and under construction ) numbered 19 units, scheduled for deliveries in 2018-2022.

In January 2016, Carnival Corporation signed an MoA (memo of agreement) with Fincantieri to build 4 new units. Contracts were finalized in April 2016. Of these, 2 vessels were for Costa Asia (homeported in China), one for Princess and one for P&O Australia. With this shipbuilding order, the Corporation had a total of 17 new ships scheduled for deliveries between 2016 and 2020. The four vessels will be built at Fincantieri's shipyards in Monfalcone and Marghera, with scheduled deliveries in 2019-2020.

Three of the vessels are designed with gross tonnage 133,500 tons, LOA length is 323 m (1060 ft) and capacity 4000 passengers plus 1450 crew (2 are for Costa Asia, 1 for P&O AU). One ship with GT 143,700 tons and capacity 3560 passengers is for Princess. Both Costa ships are exclusively for the booming Chinese market. Each vessel is powered by two MAN diesel engines (model 14V48 / 60CR) plus three MAN diesel engines (medium-speed, model 8L48 / 60CR), providing total power output 62,400 kW. The engines are Tier-II compliant.

P&O Cruises Australia

P&O Cruises Australia Ltd is a British-American company with corporate headquarters at Carnival House (Southampton, England UK). P&O Australia is a sister company of P&O UK. Both are under Carnival UK's executive control. Currently, P&O Australia operates 3 boats deployed in the South Pacific Ocean on island-hopping itineraries - mainly roundtrips from homeports in Australia.

After numerous changes in the company’s organization, in 2000 P&O Group demerged all cruise shipping operations. Then, P&O Princess Cruises was created- a new company independent of P&O; consisting of AIDA Cruises , Princess Cruises , P&O Cruises Australia, P&O Cruises (UK), and later "Ocean Village" and A-Rosa Cruises (riverboats).

In 2003, Carnival Corporation merged with P&O Princess Cruises thus forming Carnival Corporation & plc- the largest cruise company in the world, with eleven cruise lines portfolio, including P&O AU. Official website pocruises.com.aunofollow.

Princess' oldest ship - Regal Princess, was transferred to P&O Australia in October 2007, and after a month of drydock refurbishment entered service as Pacific Dawn.

Carnival Corporation informed about the closure of Ocean Village (UK-based travel brand) on October 30, 2008. Both Ocean Village ships were transferred to P&O Australia - Ocean Village 2 (as Pacific Jewel, in December 2009) and Ocean Village 1 (as Pacific Pearl, in December 2010).

P&O ships sail on 270+ itineraries each year (with 120+ of them departing from Southampton), and visiting 90+ countries on 6 continents.

Pacific Pearl was renamed MV Columbus and in 2017 started operations for CMV . Pacific Pearl left the fleet in April 2017, after completing 294 voyages for P&O and carrying 1+ million passengers over 5 years. In November 2019, for Pacific Aria (now Celestyal Journey) and Pacific Dawn (now Ambience) were signed presale agreements with CMV and both ships were planned to start operations for the UK-based company in 2021 as "CMV Amy Johnson" (Pacific Dawn) and "CMV Ida Pfeiffer" (Pacific Aria). In September-October 2020, following CMV's bankruptcy , both vessels were acquired by new shipowners.

On November 25, 2015: P&O AU's entire fleet (all 5 liners) gathered in Sydney Harbour to celebrate the arrival of the fleetmates Pacific Aria and Pacific Eden.

In June 2018, P&O Australia launched with  Pacific Explorer "The Big Laugh" onboard show program - advertised as "the biggest comedy festival at sea". The program included all 14 stand-up comedy celebrities performing a total of 36 shipboard live shows (combined over 33 hours live performances). The program started with the 4-day roundtrip Sydney cruise to Moreton Island (departure June 20).

Among the guest comedians were Jimeoin (Irish), Matthew Matt Okine (AU), David Gerard Callan (Australian), Scared Weird Little Guys (Australian comedy music duo - John Fleming and Rusty Berther), David William "Hughesy" Hughes (AU), Harley Breen (AU), Claire Hooper (AU). "The Big Laugh" program comprised of all 72 comedy- themed cruises in 2018-2019. The famous Australian comedians performed during 2-, 3- and 4-night itineraries ("SeaBreaks") leaving roundtrip out of Sydney, Brisbane, Melbourne, Cairns, Auckland NZ.

In 2019, P&O AU scheduled the ever largest "comedy cruise" program in the company's history - 38 itineraries (January through October). On March 7, 2018, was announced that Pacific Eden is sold to the UK-based company CMV , joining CMV's fleet in April 2019.

Since 2007, P&O Australia ships' onboard retail shops are managed by Harding (UK-based travel and cruise retail group). In 2020, Harding was acquired by Davidson Kempner Capital Management LP (1983-founded, NYC-based investment management firm with USD 34+ billion in managed assets). Harding has hubs in Bristol (England) , Miami (Florida USA)  and Sydney (NSW Australia) .

New beverage packages

In May 2023, P&O UK introduced four new drink packages available fleetwide but only on longer voyages, with durations of at least 5 nights (or longer).

The beverage packages are at a fixed price per person and per day. The package's pricing is lower if purchased online and before the voyage.

• "The Refresh Drinks" package is priced GBP 9.85 (prior to the voyage) and GBP 10.95 (if purchased onboard).  The Refresh package Includes soft drinks (lemonade, Pepsi, juices).
• "The Alcohol-free Drinks" package is priced GBP 22.45 (before) and GBP 24.95 (onboard) and includes all The Refresh package's beverages plus Costa Coffee and sodas.
• "The Classic Drinks" package is priced GBP 40.45 (before) and GBP 44.95 (onboard) and includes all beverages from The Refresh and The Alcohol-free packages plus alcoholic beverages (spirits, wines, cocktails).
• "The Deluxe Drinks" package is priced GBP 49.45 (before) and GBP 54.95 (onboard) and includes all other packages' beverages plus specialty cocktails, premium spirits and wines. Additionally, passengers who buy The Deluxe Drinks package also receive 20% off on all drinks excluded from this package.

The above-listed new packages are for P&O UK ships only and introduced/first offered on the liners Iona and Ventura (starting May 20, 2023) and available fleetwide since July 2023.

P&O Cruise Personaliser

PandO Cruise Personaliser is an online service that allows passengers to update their before-sailing information and see in a concise form all their booking details. P&O Personaliser is NOT mandatory to complete but may be of great help in cases of emergency for the company to contact family members, relatives, friends.

To log in, you'll need to input your first and surname, and cruise reference number. It is received as part of your reservation confirmation (up to 120 days prior to departure, not available for 18-yo) or upon booking (up to 1 year). The same number serves all people included in the booking. On the Web page, there's information about cruise itinerary, stateroom (category and number), boarding times, contact info (including emergency contacts), passport data, medical and dietary requirements (if requested).

PO Cruise Insurance is optional. If purchased, the Insurance policy type is also shown (Standard or higher), package deal type, all kinds of pre-made reservations (shore excursions, Air, Spa), credit card number, luggage tags, etc.

• Dining /medical requests can't be entered online - they must be specified in the manual form.
• The accessible information about changes and updates pertains ONLY to a phone number, address, passport, emergency contacts.
• You can't book a cruise through P&O Cruise Personaliser - booking requires full payment and immigration details.
• Through the Personaliser you can make online reservations (shore excursions, tours, Spa, hairdresser, specialty restaurants), to update special requests and onboard preferences, or to add some additional services (babysitting, amenities, etc).
• Itinerary changes are also listed in the Cruise Personaliser form, along with other important updates.
• Immediately call P&O if you have forgotten or lost your booking number. Call between 7 am – 8 pm (Australian Eastern Standard Time - Monday to Friday) and Saturday (8 am - 5 pm) - phone number 1300-159-454.

PO Cruise Personaliser is accessed by both travel agents and passengers. With personal bookings (through a travel agent or P&O Reservations Centre) passengers receive reference numbers (after confirmation). On a particular booking, each passenger can access the Personaliser using the booking reference number and first name-surname. If you're not the booking person, contact the one who did it for obtaining booking reference. After log-in, note that all passengers' names in the booking party are displayed under the same reference number.

IMPORTANT - Each of the same-booking passengers is able to access the info about you and the other, i.e. you can update and provide information of all other passengers in your booking, and they can change your information. If you wish so, you could provide P&O with other passengers' personal information. Another case is when they are minors (younger than 18 years old). Then you must be a parent or legal guardian.

After providing P&O cruise company with the personal data needed on the Personaliser (and also with additional info if asked for more details), this database is used for updating pre-cruise information.

Certain information is sometimes required under maritime-customs-immigration-security laws. Personaliser info may be disclosed to P&O Cruises service providers (ticketing companies, travel, and port agents, authorities, emergency response providers, immigration, airlines, customs, shore tour operators, related entities) for Carnival Corporation's business purposes. Certain information is collected because of customs or immigration laws requirements. If you refuse to provide the information requested in the Personaliser, they may not be able to process the booking or provide certain services during the voyage.

(Coronavirus crisis) passenger shipping pause 2020-2021

Due to the COVID pandemic, P&O's entire fleet (all UK- and AU-based liners) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 14 through August 31, 2020) were given the option to cancel up to 48 hours (prior departure) without penalties.

All affected bookings received a 125% refund in FCC (future cruise credit) transferred to a booking made before December 31, 2021, or 100% monetary refund. With the FCCs customers can also pay for cabin upgrades or book a second stateroom (on existing bookings). FCCs can be also gifted or transferred (options offered through December 31, 2021).

P&O UK canceled all voyages departing between March 14, 2020, and June 2021.

• P&O UK planned to resume operations in early-February 2021 (Caribbean fly-cruises from Barbados and St Lucia) and in mid-March 2021 (roundtrips out of Southampton).
• P&O UK's World Cruises 2021 (ships Arcadia and Aurora) were both canceled.

Next are listed P&O UK's ships and their first departure dates in 2021-2022 - AZURA (Dec 10, 2021), BRITANNIA (June 27, 2021/UK Coastal), AURORA (April 13, 2022/Mediterranean from Southampton), ARCADIA (March 27, 2022/Canaries from Southampton), IONA (Aug 7, 2021/ Maiden Voyage /UK Coastal), VENTURA (Oct 3, 2021/Canaries from Southampton).

P&O Australia canceled all departures between March 14, 2020, and May 31, 2022. P&O Australia resumed operations in 2022 with the ships Pacific EXPLORER (May 31/from Sydney), Pacific ENCOUNTER (Aug 27/from Brisbane), Pacific ADVENTURE (October 22/from Sydney).

Citing the Coronavirus crisis' impact, in early-July 2020, P&O UK sold the ship Oceana . A total of 190 scheduled itineraries (departures from homeports Southampton UK and Dubai UAE) were canceled.

Itinerary of P&O Cruises

P&O Cruises ships sail on mostly round-trip itineraries leaving from UK (Southampton, April through October), Caribbean (from Barbados, during winter) and from Australia (Sydney, Melbourne, Brisbane - year-round departures). While most PandO UK ships remain in Europe year-round, the line's largest vessels also sail in the Caribbean (out of Barbados) and offer longer world cruise itineraries.

Citing the COVID crisis' impact on the passenger shipping industry, in early-July 2020, P&O UK sold the cruise ship Oceana . A total of 190 scheduled itineraries (departures from homeports Southampton UK and  Dubai UAE ) were canceled.

P&O UK's 2025-2026 itinerary program (opened for booking on October 18, 2023) features 12 new for the company ports (including Los Angeles CA USA, Melbourne Victoria AU, Port Chalmers/Dunedin NZ, Benoa Bali Indonesia, Bodo Norway, Tangier Morocco). MS Britannia has scheduled two new Caribbean fly-cruise itineraries visiting Jamaica, Dominicana, Grand Turk). In January 2026, MS Aurora starts a 75-night Grand Voyage while MS Arcadia starts a 100-night World Circumnavigation Cruise (28 ports/destinations). Traditionally for P&O, both World  Voyages are roundtrips from Southampton.

(UK & AU) PO cruise itinerary changes

PO AU's vessels are all UK- flagged . However, all ships are registered in Bermuda ( Hamilton ) to allow shipboard weddings (at sea). These ceremonies are conducted by the Captains and are pretty popular.

Our P&O cruise schedules include the ships of both brands (Australia and UK).

In October 2022, P&O UK announced new "Scandinavia and Baltic Sea" itineraries debuting in 2024 summer, all of which are roundtrips from Southampton.

• (Arcadia) 16-night from GBP 1700 pp (June 25)
• (Aurora) 16-night from GBP 1350 pp (May 18) and 16-night from GBP 1450 pp (August 26)
• (Britannia) 14-night from GBP 1150 pp (May 10), plus 2x 14-night from GBP 1300 pp (August 30, September 20)

Arcadia also offers a 16-night "Iceland and Norway" voyage from GBP 1650 pp (July 30), while Britannia offers a 14-night "British Isles" from GBP 1300 pp (June 7) and a 14-night "Canary Islands" from GBP 1250 pp (July 5).  The new Baltic sailings feature overnight port stays in Copenhagen (Denmark), Helsinki (Finland), and Stockholm (Sweden).

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• P&O Cruises ( UK )

Cruise Personaliser Weirdness

By jh1809 , May 1 in P&O Cruises ( UK )

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The other day I uploaded a photo as part of the check-in process for my cruise departing on the 18th May. All went well, and I printed off my boarding card. A day or two later I decided that the photo wasn't very good and that I would replace it with a better one. So I clicked on Remove, after which the space for the photo was correctly empty, then clicked on Upload, uploaded my new photo and - once I had it positioned correctly - clicked on Save. After which it reverted to showing the old photo that I had supposedly removed! Several other attempts were exactly the same. I suppose it doesn't really matter since, if P&O don't think the photo is adequate, I'll simply be photographed at the terminal on the day, but it's still annoying.

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Honestly I wouldn’t worry, every time I’ve slaved for hours to get a photo where I don’t look like a complete state, they just replace it at port and take one where I look like a confused meerkat who’s been dragged through a hedge or 4. 

27 minutes ago, jh1809 said: I suppose it doesn't really matter

I'm sure you can find better things to fret about ..Enjoy your cruise . 🙂

P&O SUE

I used the same photo for my 2022 and 2023 cruises as it took ages to get right and it was accepted both times.  I used it again this year and she took a new photo of me this time! 🤷‍♀️  

I have attached my passport photo, or taken photos using my laptop when checking in online but they always take another photo when I check in at the terminal.  🤷‍♀️

Cannot remember from one year to another got signed in online for boarding passes printed out ,credit card sorted photos left with labels to print at moment will not print seem to think maybe tomorrow? Anybody get the same problem seem to think was the same last year .

Another weird thing is having to log into each cruise differently.  Why on earth, once you have logged in, you should be able to edit all your cruises.  You can with Fred.  

20 hours ago, jeanlyon said: Another weird thing is having to log into each cruise differently.  Why on earth, once you have logged in, you should be able to edit all your cruises.  You can with Fred.  

Yes, that would make a LOT of sense and I've been with more than one line who does it that way.

I did get my labels printed later on in the day used my old faithfull pc and seemed to work better then phone or Samsung pad .

Re labels etc - sometimes trying a different browser works.

My wife found a new-to-her clothing website today and wanted to buy loads of items. Got them into her basket but the page would not show "proceed to payment" bit, so stuck.

Great, I thought, saved some money there - but she tried again on Chrome and it all went through without a hitch. DOH!

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