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A Step-by-Step Guide: How to Start an Online Travel Agency (OTA)

Building a new online travel agency (OTA) can be an exciting and rewarding business venture. While starting an OTA can be an attractive opportunity, it also involves significant challenges and competition.

To succeed in this industry, it’s essential to conduct thorough market research, develop a strong business plan, and focus on providing exceptional customer experiences and unique value propositions. In this article, you will find all the information you need to start an online travel agency.

Boost your travel business with the right technology

You will learn:, state of travel industry in 2024, key travel trends and technologies, customer experience with ai and ar, automation and efficiency in travel business, strategic technology investments, what is an online travel agency (ota), business benefits of starting an online travel agency, key steps to start your online travel agency, difference between an online travel agency, a channel manager and a property management system, what is a travel search engine, a travel booking engine and a metasearch engine, the role of a global distribution network (gds).

• Key statistics on online travel agencies
• Fees and commissions between an online travel agency, a channel manager and a hotel

Latest innovations in the online travel agency industry

How to personalize the booking experience for travelers when running an ota, building a travel application or extending your development team.

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An online travel agency (OTA) is an online platform, developed by a travel software development company , that allows users to search , compare, and book travel services such as flights, hotels, car rentals, cruises, and vacation packages. OTAs act as intermediaries between travelers and travel suppliers, such as airlines, hotel chains, and car rental companies.

OTAs offer customers the convenience of planning and booking their trips online, often providing competitive pricing and a wide range of options to choose from. Some well-known examples of OTAs include Booking.com, Expedia, and Agoda.

These platforms typically make money by charging commissions on each booking made through their websites or apps. OTAs have become increasingly popular in the travel industry, as they simplify the booking process for consumers and help travel suppliers reach a broader audience.

The market of online travel agencies offers several advantages and opportunities:

Growing market

The travel industry has been expanding rapidly in recent years, driven by increasing disposable incomes, globalization, and technological advancements. A new OTA can tap into this growth and cater to the evolving needs of modern travelers.

Niche opportunities

While there are already several large OTAs in the market, there is still ample room for new players focusing on niche markets or offering unique products and services. By targeting specific customer segments or travel experiences, a new OTA can differentiate itself from the competition and build a loyal customer base.

Convenience for customers

OTAs provide a one-stop-shop for travelers, allowing them to search, compare, and book various travel services in a single platform. By starting an OTA, you can offer customers the convenience of planning and booking their trips online, potentially attracting a significant share of the market.

Global audience

Operating an OTA allows you to reach a worldwide audience, expanding your potential customer base and increasing your opportunities for growth.

Flexibility and scalability

An OTA is a largely digital business, making it easier to adapt and scale as the market evolves. You can quickly add new products, services, or partnerships, and expand into new markets or customer segments as needed.

Low overheads

Compared to traditional brick-and-mortar travel agencies, an OTA often has lower overheads, as it doesn’t require physical office space or a large staff. This can result in higher profit margins and increased financial flexibility.

Leverage technology

By starting an OTA, you can take advantage of the latest technology advancements in the travel industry, such as artificial intelligence , machine learning, and big data analytics, to enhance your product offerings, optimize your marketing efforts, and improve customer experience.

Collaboration opportunities

Starting an OTA offers the opportunity to forge strategic partnerships with various travel suppliers, such as airlines, hotels, and tour operators. These collaborations can lead to exclusive deals, improved inventory access, and competitive pricing.

[Build Your Own OTA With Us]

Starting an online travel agency (OTA) can be a rewarding business venture, but it requires careful planning, research, and execution.

Here’s a practical guide to help you establish your own OTA:

1. Market research

Conduct thorough market research to understand the current travel trends , competition, and customer preferences in the travel industry. Identify your target audience, their needs, and the niche you want travel company to focus on (e.g., luxury travel, budget travel, adventure travel, etc.).

2. Create a business plan

Develop a comprehensive business plan outlining your goals, target market, competitive analysis, marketing strategy, operational plan, and financial projections. This document will serve as a roadmap for your business and help you secure funding if needed.

3. Legal requirements

Register your travel business, obtain the necessary licenses and permits, and comply with any specific regulations in your region. This may include registering as a travel agent or agency, obtaining insurance, and adhering to consumer protection laws.

4. Establish relationships with suppliers

Build relationships with travel suppliers and businesses such as airlines, hotels, car rental companies, tour operators, and other service providers. You may need to negotiate contracts, commission rates, and access to inventory.

5. Choose a technology platform

Select a suitable technology platform to power your OTA. This may involve purchasing or developing various travel agency software such as a booking engine , custom search engine , hotel inventory management system, travel management solution , integrating with Global Distribution Systems (GDS) or other supplier APIs, and setting up a user-friendly website and mobile app.

6. Design and develop your website and mobile app

Create a visually appealing, easy-to-navigate website and mobile app that showcases your travel agency business plan, products and services. Ensure the platform is mobile-friendly, responsive, and optimized for search engines (SEO).

7. Payment processing

Set up a secure payment processing system to handle online transactions. This may involve partnering with a payment gateway or merchant account provider, and ensuring compliance with Payment Card Industry Data Security Standards (PCI DSS).

8. Marketing and promotion

Develop a comprehensive marketing strategy to promote your OTA and attract customers. This may include search engine marketing (SEM), search engine optimization (SEO), social media marketing, email marketing, content marketing, and public relations efforts.

9. Customer support

Provide excellent customer support to assist travelers with their booking needs, handle inquiries, and resolve any issues. This may involve setting up a dedicated support team, offering multi-channel support (e.g., email, phone, live chat), and providing self-help resources.

10. Monitor and analyze performance

Regularly track and analyze your OTA’s performance using analytics tools and key performance indicators (KPIs). Use this data to identify trends, optimize your marketing efforts, and improve your product offerings.

11. Continuous improvement

Continuously update your travel products, improve your travel website, and mobile app, and refine your marketing strategies based on customer feedback and industry trends.

By following these steps and remaining adaptable to the ever-changing online travel industry here, you can successfully establish and grow your online travel agency.

These travel industry related terms can be confusing. so when discussing how to set up your own OTA, it’s worth looking closely at these terms to understand the differences.

An online travel agency (OTA), channel manager, and property management system (PMS) are distinct components within the online travel business and hospitality industry, each serving a specific purpose:

Online Travel Agency (OTA)

An OTA is a web-based platform that allows customers to search, compare, and book various travel services such as flights, hotels, car rentals, and vacation packages. OTAs act as intermediaries between travelers and travel suppliers, providing a convenient way for consumers to plan and book their trips. Examples of popular OTAs include Expedia, Booking.com , and Agoda.

Channel Manager

A hotel channel manager is a software solution that enables hotels and accommodation providers to manage their room inventory, rates, and availability across multiple distribution channels (including OTAs, metasearch engines , and direct booking platforms) from a single, centralized interface. The primary function of a channel manager is to simplify and streamline the process of updating room information across various channels, reducing the risk of overbooking or double-booking, and ensuring accurate, real-time data synchronization.

Property Management System (PMS)

A PMS is a software application designed to help hoteliers manage the day-to-day operations of their properties. It typically includes functionalities such as reservation management, yield management , guest check-in and check-out, billing and invoicing, housekeeping management, and reporting. A PMS can also integrate with other systems, such as channel managers and point-of-sale (POS) systems, to enable seamless communication between various aspects of hotel operations.

To sum up, an OTA is a platform for travelers to search and book travel services, a channel manager is a tool for managing room inventory and rates across multiple distribution channels, and a PMS is a system for managing daily hotel operations.

These components often work together to provide a comprehensive solution for managing and optimizing a hotel’s online presence, distribution strategy, and operational efficiency.

[Read also: How to Start Real Estate Busines ]

Travel search engine, travel booking engine, and metasearch engine are distinct terms used in the travel industry, each referring to a different type of online platform or tool:

Travel Search Engine

A travel search engine is an online platform that allows users to search for travel-related information, such as flights, hotels, car rentals, and vacation packages. These search engines typically crawl and index travel websites, aggregating relevant data for users to browse and compare. However, they may not offer the ability to make bookings directly on their platform. Instead, they often direct users to the respective travel suppliers’ websites or other booking platforms to complete the reservation process. Examples of travel search engines include Kayak and Skyscanner.

Travel Booking Engine

A travel booking engine is an online platform or software application that enables users to search, compare, and book travel services directly on the platform. It is typically integrated with various travel suppliers’ inventory systems or Global Distribution Systems (GDS) to provide real-time availability and pricing information. Travel booking engines can be found on travel suppliers’ websites (e.g., airline or hotel websites) or on Online Travel Agencies (OTAs) such as Expedia and Booking.com .

Metasearch Engine

A metasearch engine is a specialized type of search engine that aggregates information from multiple travel booking platforms or OTAs, enabling users to compare prices and availability for flights, hotels, and other travel services in one place. Unlike a regular travel search engine, a metasearch engine focuses on collating information specifically from booking platforms and often allows users to book directly through their site or redirects them to the appropriate booking platform to complete their reservation. Examples of travel metasearch engines include Google Flights, Trivago, and TripAdvisor.

Again, let’s recap mentioned terms. A travel search engine helps users find travel-related information by crawling various sources, a travel booking engine facilitates the booking process on a platform, and a metasearch engine aggregates data from multiple booking platforms to enable users to compare prices and availability more easily.

A Global Distribution System (GDS) plays a crucial role in the travel industry as a centralized network that connects travel service providers, such as airlines, hotels, and car rental companies, with travel agencies and consumers. It facilitates real-time inventory management, pricing, and booking of travel services, making the process more efficient and streamlined for all parties involved.

The key roles of a Global Distribution System include:

Inventory management

GDSs store and manage inventory data from various travel service providers, including seat availability on flights, room availability in hotels, and available rental cars. This centralized inventory management enables service providers to update their availability and pricing information in real time, ensuring accurate data for their travel agents, agencies and customers.

Distribution

GDSs act as intermediaries between travel service providers and travel agencies (both online and offline), allowing the agencies to access and book inventory from multiple providers through a single, consolidated platform. This broadens the reach of service providers and simplifies the booking process for travel agencies.

Booking and reservation

GDSs enable travel agencies and consumers to search, compare, and book travel services seamlessly. They provide real-time information on pricing, availability, and booking conditions, allowing users to make informed decisions and complete reservations efficiently.

Marketing and sales

GDSs offer marketing and sales opportunities for travel service providers, as they can promote their services to a vast network of travel agencies and consumers. They can also implement targeted marketing campaigns and offer special deals or promotions to increase their visibility and sales.

Reporting and data analysis

GDSs provide valuable data and insights on booking trends, customer preferences, and market dynamics. This information helps travel service providers and agencies make data-driven decisions to optimize their offerings, pricing strategies, and marketing efforts.

Some of the major Global Distribution Systems in the market include Amadeus, Sabre, and Travelport (Galileo and Worldspan). By connecting travel service providers with travel agencies and consumers, GDSs play an essential role in streamlining the booking process, enhancing the visibility of the host agencies and travel services, and improving the overall efficiency of the travel industry.

Key statistics on Online Travel Agencies

Some key statistics that illustrate the scale and impact of OTAs in the travel industry:

Market size

The global online travel market was valued at around USD 765.34 billion in 2019 and was expected to reach approximately USD 983.39 billion by 2023, according to a report by Statista.

Market share

OTAs account for a significant portion of travel bookings. In the hotel industry, for instance, OTAs were responsible for around 39% of total room bookings in the United States in 2019, as reported by Phocuswright.

Key players

The OTA market is dominated by two major players, Expedia Group (which owns brands such as Expedia, Hotels.com , and Vrbo) and Booking Holdings (which owns brands like Booking.com , Priceline, and Agoda). Combined, these two companies accounted for approximately 70% of the U.S. OTA market share in 2019, according to Phocuswright.

Mobile bookings

Mobile devices have become an increasingly important channel for travel bookings. In 2019, around 38% of OTA bookings were made through mobile devices, as reported by eMarketer. This trend is expected to continue as more consumers adopt smartphones and mobile booking apps.

Growth drivers

Some of the key factors driving the growth of the OTA market include increasing internet penetration, rising disposable incomes, and a growing preference among consumers for online booking platforms due to their convenience, pricing transparency, and extensive range of options.

Customer demographics

Millennials and Gen Z travelers are more likely to use OTAs for travel planning and booking, as they tend to be more tech-savvy and value the convenience, choice, and comparison capabilities offered by these platforms.

Fees and comissions between an online travel agency, a channel manager and a hotel

The fees and commissions in the travel industry are typically split among the involved parties, including online travel agencies (OTAs), channel managers, and hotels. Here’s a general overview of how fees and commissions may be distributed:

Online Travel Agency (OTA) commissions

OTAs earn revenue by charging a commission on each booking made through their platform. The commission rate can vary depending on the OTA, the market, and the negotiated terms between the OTA and the hotel. Generally, OTA commission rates range between 15% and 25% of the total booking value. This commission is paid by the hotel to the OTA for facilitating the booking and providing access to their customer base.

Channel manager fees

Channel managers usually charge a monthly subscription fee or a per-booking fee for their services. The fees can vary depending on the channel manager, the number of channels being managed, and the level of service required. These fees are paid by the hotel directly to the channel manager for providing the software and services necessary to manage their inventory and rates across multiple distribution channels.

Hotel revenue

Hotels earn revenue from the bookings made through OTAs, minus the OTA commission and any channel manager fees. The net revenue for the hotel depends on factors such as their room rates, occupancy levels, and the efficiency of their revenue management strategies.

[Read also: Guide to Hotel Revenue Management: Best Strategies and Tips ]

How to avoid an overbooking as an online travel agency

As an online travel agency (OTA), avoiding overbooking is crucial for ensuring customer satisfaction and maintaining a good reputation.

Here are some strategies to prevent overbooking:

1. Real-time inventory updates

Make sure your platform is integrated with hotels’ property management systems (PMS) or channel managers to receive real-time inventory updates. This ensures that your OTA displays accurate room availability information, minimizing the risk of overbooking.

2. API integration

Establish a robust API connection with hotels’ PMS or channel managers to facilitate seamless data exchange and real-time synchronization of room availability, rates, and other relevant information.

3. Set booking cutoffs

Collaborate with hotels to establish booking cutoffs, such as a certain number of hours before check-in, to minimize the risk of last-minute overbookings that may not be communicated to the hotel in time.

4. Monitor booking trends

Regularly analyze your OTA’s booking data to identify patterns that could lead to overbooking, such as high demand for specific dates or hotel properties. Use this information to adjust inventory allocations and prevent potential overbooking issues.

5. Use a centralized reservation system

Encourage your hotel partners to use a centralized reservation system or a channel manager, which can help manage inventory across all distribution channels more effectively and reduce the risk of overbooking.

5. Overbooking management policies

Develop clear overbooking management policies and procedures in collaboration with your host agency and hotel partners. This may include providing alternative accommodation, compensating the affected guest, or offering incentives for voluntary changes.

By implementing these strategies, you can significantly reduce the risk of overbooking as an OTA and provide a better experience for your customers. It’s essential to continuously monitor your booking processes and maintain strong relationships with your hotel partners to ensure a seamless and efficient booking experience for your customers.

The Online Travel Agency (OTA) industry has experienced several innovations in recent years. These advancements aim to enhance user experiences, streamline processes, and stay competitive in the evolving digital landscape.

Some of the latest innovations in the OTA industry include:

Artificial Intelligence (AI) and Machine Learning

OTAs are leveraging AI and machine learning algorithms to provide personalized travel recommendations, enhance customer service with chatbots, and optimize pricing strategies based on customer behavior and market trends.

Mobile-first strategies

As more travelers use smartphones to research and book trips, OTAs are focusing on mobile-first strategies, developing responsive websites, and user-friendly mobile apps. They also utilize mobile-specific features, such as push notifications, to engage with customers and provide real-time updates on bookings.

Augmented Reality (AR) and Virtual Reality (VR)

OTAs are exploring AR and VR technologies to create immersive experiences for customers, allowing them to virtually explore hotels, attractions, and destinations before booking. This can help users make more informed decisions and enhance the overall booking experience.

Blockchain technology

Some OTAs are exploring the potential of blockchain technology for secure, transparent, and efficient transactions. This technology could enable decentralized booking systems, streamline payment processing, and enhance loyalty programs.

Voice search and booking

With the increasing popularity of voice-activated devices, OTAs are developing voice search and booking capabilities to cater to this growing market segment, making it more convenient for users to search for and book travel services using voice commands.

Sustainable and responsible travel options

As the demand for sustainable and responsible travel options grows, OTAs are integrating eco-friendly accommodations and activities into their platforms, allowing users to make more environmentally conscious choices when planning their trips.

Enhanced customer service

OTAs are utilizing AI-powered chatbots and virtual assistants to provide instant customer support, address common queries, and assist with bookings. This enables OTAs to provide 24/7 support without significantly increasing operational costs.

Dynamic packaging

OTAs are offering dynamic packaging, which allows customers to create customized travel packages by bundling flights, hotels, car rentals, and other services. This approach provides more flexibility and personalization for users and can increase customer satisfaction.

These innovations are continually evolving as new technologies and market trends emerge.

[Read also: Digital transformation in the travel industry ]

Personalizing the booking experience for travelers can lead to increased customer satisfaction, loyalty, and conversions. By implementing these personalization strategies, you can create a more engaging and customized booking experience for travelers, ultimately leading to increased customer satisfaction, loyalty, and conversions:

Data collection and analysis

Collect and analyze data on traveler behavior, preferences, and booking history. This can help you understand their needs, interests, and patterns, enabling you to tailor your offerings accordingly.

Personalized recommendations

Use the collected data to provide personalized travel recommendations , such as hotels, destinations, or activities that align with the traveler’s preferences and interests. Machine learning algorithms can further enhance the accuracy of these recommendations.

Tailored offers and promotions

Send targeted offers and promotions based on the traveler’s booking history, preferences, and search patterns. These could include discounts, upgrades, or special packages that cater to their specific interests.

Customized communication

Personalize your communication with travelers by addressing them by name, acknowledging their previous bookings, and offering relevant content based on their preferences. Ensure that the communication is consistent across all channels, including email, social media, and mobile app notifications.

Allow travelers to create customized travel packages by bundling flights, accommodations, car rentals, and activities based on their preferences. This flexibility can enhance their booking experience and lead to higher customer satisfaction.

Personalized user interface

Personalize the user interface on your website or app to display relevant content, offers, and recommendations based on the traveler’s preferences and browsing history. This can make the booking process more efficient and engaging.

Localization

Adapt your website or app to cater to travelers from different regions by offering language options, displaying local currency, and providing region-specific content and recommendations.

Chatbots and virtual assistants

Implement AI-powered chatbots and virtual assistants to provide instant, personalized support to travelers. These tools can answer frequently asked questions, help with booking processes, and offer recommendations based on the traveler’s preferences.

Post-booking personalization

Continue personalization efforts after the booking is complete by providing tailored pre-trip information, such as destination guides, travel tips, and itinerary suggestions based on the traveler’s interests.

Collect feedback

Encourage travelers to provide feedback on their booking experience and preferences. Use this feedback to further refine your personalization efforts and enhance the booking experience for future travelers.

Final words

Starting an online travel agency can be a challenging but rewarding venture. By following these practical steps and leveraging the latest technology and industry trends, you can create a successful business that offers personalized and convenient travel experiences to your customers.

Remember to prioritize customer service, stay up-to-date with industry developments, and continuously innovate to stay competitive in the ever-evolving digital landscape.

With determination, hard work, and a commitment to excellence, you can turn your dream of starting your own travel business as an online travel agency into a reality.

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7 Steps to Start an Online Travel Agency Business

We live in the startup era, where budding entrepreneurs are passionate about turning their dream project into a lucrative business. Launching a travel agency business can be equally rewarding and intimidating in this booming entrepreneurial era. According to a study, 71% of businesses fail within 10 years of their operation. Turning your business idea into a travel company and getting it off the ground might seem challenging. But it would be best to start with proper planning, make appropriate financial and legal decisions, and much more to keep it operational.   

Online travel agencies or OTAs are the most dominant players in the travel market, with a share of $561 billion in 2021. OTAs are one-stop-shop to search and book everything from flights and accommodations to excursions, making it hassle-free for travelers to book for their upcoming trips. A new research by Statista predicts that by 2025, the OTA market is expected to reach $833.5 billion.   

7 Steps to Start an Online Travel Agency Business  

Owning an OTA business in 2022 is lucrative as 81% of travelers heavily rely on OTAs to search and book for their upcoming trips. Let’s now dive into the top 7 steps that you need to take to start your travel agency business. This post can be a blueprint for launching your online travel agency.  

1. Develop a Business Plan  

Your online travel agency business plan will be a roadmap for establishing your idea. The document will showcase every aspect of your business- company goals, vision, business strategy, financial plan, products or services, your target audience, marketing strategy and strategic partners: These can be suppliers and tech as well.   Developing a business plan will keep you on track with your vision. Also, to stay competitive in the constantly evolving travel market, you need to revise your business plan constantly.  

 2. Identify your Niche Market 

Since the travel industry is highly dynamic and competitive, you need to identify and choose which travel market do you want to target. Start with market research to understand your potential customer needs. In this step, you must focus on:  

• Target audience travel behavior and preference  
• Types of travel products such as hotels, flights, excursions, cruises, etc. to sell  
• Finding niche travel markets  

Why is it essential to find your niche to start an OTA business?   

Well, the competition is fierce with brands like Booking.com, Tripadvisor, Kayak, Expedia, and much more. You need to stand out and compete efficiently in the travel market. And this can be possible by being an expert in your niche and answering every trip-related question the modern traveler asks.  

According to a research some of the booming travel niches that your business can dive into are:  

• Adventure travel  
• Healthcare tourism  
• Eco-friendly or sustainable tourism  
• Gastronomy tourism  
• Wellness and spiritual tourism  
• Heritage and cultural tourism   

Recommended: Five Ways World Travel And Tourism Industry Digitalizing Journeys

3. Find the Right Mix of Partners and Inventory Suppliers

The next step is to develop fortifying partnerships that can help your business grow. During the early stage of your startup, you need to work with multiple suppliers or providers to sell your travel products and make money through commissions.  

Let’s say your niche is heritage and cultural tourism in Italy. To sell your travel products and grow effectively, you must connect with a wholesaler with the largest hotel inventory, airlines, and other travel services. Talk to various providers, suppliers, compare their prices, services, and the commissions you might earn and then decide on the partnership.

4. Organize your Tech Platform 

With a business plan, niche and partners in place, it’s time to build a technology platform. Focus on these five main tech platforms:  

• Search engine for customers to book   
• Booking engine for automation of OTA workflow  
• Back office for business operations  
• Commission engine   
• Recommendation engine to enhance customer experience  

It is difficult to work independently, and that’s why it’s ideal to integrate booking engine and other third-party APIs (flight search, hotel booking by suppliers, NDC, hotel mapping , car rental booking, payment gateways, CRMs) to your website for a hassle-free user experience. 

5. Register your Online Travel Agency Business

This is a crucial part of your business. With major tasks off your plate, it’s time to make your travel business legal by registering with the government.  

Here is the checklist to do so:      

• Choose your business name  
• Apply for licenses and permits as per your local laws    
• Apply for business insurance    

Invest in accounting software   

6. gain accreditation.

Accreditation will make your travel agency business credible. Obtain accreditation from IATA, ARC or any other reputed travel organization, contracts from GDS . This accreditation will review your industry experience, finances and even provide training and support to flourish successfully.  

Recommended: How Can IATA Travel Pass Help Countries Reopen Borders?

7. Financial Plan  

To successfully start your online travel business, you will need sufficient capital.   

There are different ways of funding capital. Some of them are:  

• Personal savings  
• Credit cards  
• Money from family and friends   
• Venture capital  
• Angel investors  
• Crowdfunding  
• Small business loans and grants  

A combination of these funding sources can help you get off the ground. To secure this capital, you need to have a financial plan of how much money you need to raise and how your business will make a profit.   

You are now set to take off your online travel agency business with these essential steps. It can be daunting initially, and your startup might have roadblocks, but stay dedicated and remember these steps to start and grow your new business seamlessly.  

About Vervotech:

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Working here has been a beautiful journey, filled with opportunities for growth, learning, and making meaningful connections.

At Vervotech, I’ve found more than just a workplace – I’ve found a second family. The people here are not only talented professionals but also incredibly kind-hearted individuals who are always willing to lend a helping hand and share their expertise. Together, we’ve tackled challenges, celebrated successes, and created memories I’ll cherish forever.

As I look back on my time at Vervotech, I’m filled with gratitude for the experiences I’ve had and the lessons I’ve learned. I’m proud to be part of a company that values innovation, collaboration, and diversity, and I’m excited to see what the future holds for us.

Vaibhav Shetty

Director – Customer Success

From having deep conversations with customers to understanding the technical intricacies of our products, every step has been a stepping stone.

Fast forward to today, I’m the Director of Customer Success at Vervotech. It’s a testament to the support and opportunities Vervotech offers for personal and professional development. I owe a debt of gratitude to my mentors and leaders, Sanjay Ghare and Dharmendra Ladi, whose wisdom and guidance have guided me through this incredible journey.

My journey at Vervotech goes beyond professional achievements, it’s not just about work here. I’ve made some lifelong friends and learned life lessons that go way beyond the office.

Vervotech Affiliate Partner Application Form

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terms & conditions

REFERRAL PARTNER AGREEMENT

THIS REFERRAL FORM EXECUTED BY REFERRAL PARTNER WITH COMPANY AND BETWEEN VERVOTECH SOLUTIONS PRIVATE LIMITED, HAVING ITS REGISTERED OFFICE AT FIRST FLOOR, FLAT NO. 101, E BUILDING, RICH WOODS, PLOT NO. 150, SECTOR 11, PCNTDA, CHIKHALI, PIMPRI CHINCHWAD, PUNE, MAHARASHTRA, 411019, IN, (“THE COMPANY”) AND YOU AS AN INDIVIDUAL REFERRAL PARTNER OR ANY SOLE PROPREITOR, PARTNERSHIP, LIMITED LIABILITY PARTNERSHIP, PRIVATE LIMITED COMPANY OR PUBLIC LIMITED COMPANY OR ANY OTHER BUSINESS ENTITY EXECUTING THE REFERRAL FORM (“THE REFERRAL PARTNER”) IS GOVERNED UNDER THE TERMS OF THIS REFERRAL PARTNER AGREEMENT (“AGREEMENT”). PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING “ACCEPTED AND AGREED TO” REFERRAL PARTNER AGREES TO THE AGREEMENT APPLICABLE TO THE REFERRAL FORM.

REFERRAL PARTNER ACKNOWLEDGES THAT IT HAS READ THIS AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE BOUND BY ITS TERMS, AND IF THE REFERRAL PARTNER IS A PERSON WHO IS SIGNING ON ITS BEHALF HAS BEEN AUTHORIZED TO DO SO AND THE COMPANY DOES NOT HAVE ANY LIABILITY TOWARDS VERIFYING THE AUTHORITY OF THE PERSON WHO HAS SIGNED THE AGREEMENT ON BEHALF OF THE REFERRAL PARTNER.

APPOINTMENT REFERRALS

Appointment. Company hereby appoints Referral Partner, and Referral Partner hereby accepts such appointment, as Company’s non-exclusive referral partner for the marketing and promotion of Services and the referral of leads for the sale of Services, as further set forth in this Agreement.

Scope of Authority Referral Partner's sole authority shall be to (a) market and promote Services as set forth in this Agreement, and (b) provide sales leads to Company for Company to contact in its sole discretion. The Parties agree that Company will directly enter into agreements with customers for the provision of Services to such customers.

DUTIES AND RESPONSIBILITIES OF THE REFERRAL PARTNER

Prior to undertaking any solicitation efforts of a prospective customer or client ("Prospect”) relating to the services or products or offerings of the Company as set out at https://vervotech.com/vervotech-affiliate-program ("Services”), Referral Partner shall submit a referral form, in a format shared by the Company ("Referral Form”), for written approval of the Company. The Referral Partner agrees to provide the necessary information, data and materials as may be requested by Company in respect of the Prospect. Referral Partner shall fill out a Referral Form and shall provide Company with the names of the Prospect to which Referral Partner intends to refer to the Services). If the Prospect is a large business entity, Referral Partner shall specify the name of division of such large entity in the customer list.

If a Prospect is approved by Company as a potential customer, Company will confirm such acceptance or rejection of such Prospect in writing via email to Referral Partner (“Referral Date”). Notwithstanding anything to the contrary, the Company will be entitled to accept or reject a Prospect at its own discretion, without providing any justifications or reasons in relation to the same. For the avoidance of doubt, Company reserves the right to decline to enter into a transaction with any prospect for lack of creditworthiness or for any other reason. Prospect which are not approved by Company are considered out of scope of Referral Fee. In the event Company does not notify Referral Partner of acceptance of the Prospect, it shall be deemed to be rejected.

In case Company notifies Referral Partner of its approval of a Prospect, the Referral Partner will provide assistance to the Company in establishing contact between the Prospect and the appropriate contact at Company, without any additional costs.

If the foregoing activities result in the Prospect entering into and executing a formal customer agreement with Company (hereinafter, a “Qualifying Transaction”), Referral Partner shall be entitled to a Referral Fee subject to receipt of amount invoiced to the customer for sale of Services through Qualifying Transaction (hereinafter, a “Qualified Sale”) and subject to the other conditions set forth under this Agreement; provided, however, that such Qualifying Transaction is consummated no later than six (6) months following the Referral Date.

A Prospect may not qualify as such, if, as on the Referral Date: (a) it is an existing customer of Company; (b) it has previously been contacted by Company, Company’ s affiliates or any other agent, reseller, vendor who markets Company’ s products and services; (c) it has previously been introduced or referred to Company as a potential prospect by a third party or (d) it is parent, subsidiary or affiliate of Company.

RESPONSIBILITIES OF THE REFERRAL PARTNER

Limited Authority Referral Partner will make no representations, warranties or guarantees on behalf of Company. Referral Partner has no authority to distribute or resell Services, or to make any commitments, agreements, or to incur any liabilities whatsoever on behalf of Company. Company will not be liable for any acts, omissions to act, contracts, commitments, promises or representations made by Referral Partner hereto. Referral Partner's activities under this Agreement shall be at its own cost and risk. Referral Partner shall not, without prior approval from Company, submit proposals, accept orders, negotiate and conclude contracts, and/or alter, vary or modify in any manner any of the terms and conditions of Company' s offer/ proposal / contract.

Assistance. Referral Partner shall make best efforts in performance of its responsibilities under the Agreement and provide reasonable support to Company.

Quarterly Meetings. Referral Partner agrees to meet, either in person or via teleconference, no less frequently than once every calendar quarter to discuss the status of the relationship contemplated herein and emerging opportunities and as directed by Company from time to time.

Training. Company shall have no obligations to provide the Referral Partner any training regarding the Services. Upon request of Referral Partner and in case the Referral Partner is an organization, Company shall make good faith efforts to provide sales training focused on the marketing and promotion of Services to Referral Partner employees, at REFERRAL PARTNER’s own cost.

Subcontracting. Referral Partner shall not subcontract any of its obligations under this Agreement.

Competing Products and Business Practices. During the term of this Agreement, Referral Partner shall promptly inform Company of Referral Partner promotion, marketing, or distribution of any product or service offering similar functionality to Services. Referral Partner (a) shall conduct its business under this Agreement in a manner that reflects favorably upon Company, Services, and Company's goodwill and reputation, (b) shall not engage in illegal, deceptive, misleading, or unethical trade practices, and (c) shall not, and shall not permit any of its subsidiaries or affiliates, or any of its or their respective directors, officers, managers, employees, independent contractors, representatives, or agents to, promise, authorize, or make any payment, or otherwise contribute any item of value, directly or indirectly, to any third party and in each case, in violation of the applicable anti-bribery or anti-corruption law.

Data Protection and Privacy. In the performance of the services set forth herein Referral Partner may receive or have access to personal data of the Company and its personnel. Referral Partner agrees to comply with the terms set forth in this Agreement, in its collection, receipt, transmission, storage, disposal, use and disclosure of such personal data. Referral Partner agrees to ensure compliance with applicable laws, rules and regulations, including but not limited to laws, rules and regulations related to personal data protection and data privacy. To the extent the Referral Partner will share any personal data with the Company, the Referral Partner shall be responsible for obtaining informed consent from such individuals for the processing of their personal data. The Referral Partner agrees to take all necessary steps to ensure compliance, including but not limited to executing appropriate contractual agreements as may be necessary as per applicable laws.

REPRESENTATIONS AND WARRANTIES

Representations and Warranties. Referral Partner represents and warrants that (a) it has the full corporate right, power and authority to enter into this Agreement and to perform its obligations hereunder, (b) the execution of this Agreement and the performance of its obligations hereunder does not and will not conflict with or result in a breach (including with the passage of time) of any other agreement to which it is a party, and (c) this Agreement has been duly executed and delivered by such Party and constitutes the valid and binding agreement of such Party, enforceable against such Party in accordance with its terms. Referral Partner further represents and warrants that it shall comply with all applicable data privacy laws while performing its obligations under the Agreement, and that it has all rights necessary to provide the Referral Form to Company for Company’s use pursuant to this Agreement. Referral Partner specifically represents and warrants that it has procured from all data subjects whose personal information it is disclosing to Company an explicit consent to disclose their personal information to Company for use in contacting them for marketing and/or other business purposes.

GENERAL DISCLAIMERS- EACH OF COMPANY AND REFERRAL PARTNER ACKNOWLEDGES AND AGREES THAT, IN ENTERING INTO THIS AGREEMENT, EXCEPT AS EXPRESSLY SET FORTH HEREIN, IT HAS NOT RELIED UPON ANY WARRANTIES, EXPRESS OR IMPLIED, AND THAT NEITHER PARTY HAS MADE ANY REPRESENTATIONS, ASSURANCES, OR PROMISES THAT COMPANY WILL RECEIVE ANY NEW REFERRED CUSTOMERS OR NEW BUSINESS OR THAT REFERRAL PARTNER WILL RECEIVE ANY REFERRAL FEES AS A RESULT OF THIS AGREEMENT. COMPANY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES REGARDING THE SERVICES, WHICH ARE PROVIDED AS-IS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, ORAL OR IN WRITING, ARISING UNDER ANY LAWS, INCLUDING WITH RESPECT TO ERROR-FREE OPERATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

In consideration of the Services provided by the Referral Partner in accordance with the Agreement, Company will pay to the Referral Partner as per the Referral Fee specified below, which shall be Company’ s sole payment obligation.

Referral Fee: For any invoices issued pursuant to Qualified Sales received by Company from customer during the referral period, Company shall pay Referral Partner a Referral Fee as per the % (mentioned on the referral Page) of the amount actually collected by Company from customer as a one-time Referral Fee.

Company shall make payment of undisputed invoice raised by Referral Partner within Sixty (60) days of the date of Company' invoice to customer for the Qualified Sales.

Company shall not pay or reimburse Referral Partner for any expenses related to this Agreement, unless expressly agreed to by Company in writing, before such expenses were incurred.

Limitation on Referral Fee:

Company will not pay more than one (1) Referral Fee in connection with any given Qualified Sales.

Referral Partner will receive the Referral Fee only as one-time fee.

Referral Partner will not be entitled to receive any Referral Fees for any subsequent services which are beyond the first transaction.

A renewal of a Qualified Sale shall not be considered a new Qualifying Transaction and shall not entitle Referral Partner to any Referral Fee.

Referral Fee shall be paid only when the actual invoicing amount have been collected from Qualified Sales. Referral Partner shall not be entitled to receive payment of Referral Fees for Qualifying Transactions remaining unpaid.

LICENSES AND OWNERSHIP

Company Marks. Subject to the terms and conditions set forth in this Agreement and solely for the purposes hereof, Company grants to Referral Partner a non-transferable, non-exclusive license, without right of sublicense, to use the Company trademarks, service marks, and logos as approved by Company (the “Company Marks”) to perform its obligations set forth in this Agreement. The use of all Company Marks, including placement and sizing, shall be subject to Company’s then-current trademark use guidelines, if any, provided by the Company. If the Company Marks become, or in Company’s opinion are likely to become, the subject of an infringement claim, Company may at its option modify or replace the Company Marks and require Referral Partner to cease use of the allegedly infringing Company Marks. Referral Partner shall promptly provide Company with samples of all materials that use the Company Marks for Company’s quality control purposes. If, in Company’s discretion, the Referral Partner’s use of the Company Marks does not meet Company’s then-current trademark usage policy, Company may, at its option, require Referral Partner to revise such material and re-submit it under this Section prior to display, or release of further materials bearing or containing such Company Marks. Except for the right to use the Company Marks set forth above, nothing contained in this Agreement shall be construed to grant to Referral Partner any right, title or interest in or to the Company Marks, and all right, title, and interest in and to the Company Marks shall be retained by Company. Referral Partner acknowledges that Company asserts its exclusive ownership of the Company Marks and the renown of the Company Marks worldwide. Referral Partner shall not take any action inconsistent with such ownership and further agrees to take all actions that Company reasonably requests to establish and preserve its exclusive rights in and to the Company Marks. Referral Partner shall not adopt, use, or attempt to register any trademarks or trade names that are confusingly similar to the Company Marks or in such a way as to create combination marks with the Company Marks.

Company Materials. Subject to the terms and conditions set forth in this Agreement and solely for the purposes hereof, Company grants to Referral Partner a non-transferable, non-exclusive license, without right of sublicense, to distribute the Company Materials exactly as provided to Referral Partner by Company to perform Referral Partner’s obligations under this Agreement.

Ownership. As between Referral Partner and Company, Company retains all right, title, and interest to (a) the Company Marks, (b) the Services, any of its products, material or pre-existing intellectual property rights (c) the high-level description of the Company Products and the Company Materials, and (d) all Intellectual Property Rights related to any of the foregoing. There are no implied licenses under this Agreement.

No Intellectual Property Rights. Parties agree that no intellectual property rights are conceived or developed under this Agreement. If any intellectual property rights are conceived or developed, the intellectual property rights will vest with Company, unless otherwise agreed by the parties.

CONFIDENTIALITY

In connection with this Agreement, “Confidential Information” means all data and information of a confidential nature of Company disclosed by Company to the Referral Partner under this Agreement, as well as information that Referral Partner knows or reasonably should know that the Company regards as confidential, including business practices, software, technical information, future product/services plans, programming/design techniques or plans, know-how, trade secrets, prospects, customers, end users suppliers, development plans or projects, and services. Confidential Information may be communicated orally, in writing, or in any other recorded or tangible form.

Confidentiality. Referral Partner shall maintain in confidence all Confidential Information disclosed to it by the Company. Referral Partner shall not use for any purpose outside the scope of this Agreement, or disclose to any third party such Confidential Information except as expressly authorized by this Agreement. To the extent that disclosure is authorized by this Agreement, the Referral Partner shall obtain prior agreement from its employees, contractors, agents, and consultants to whom disclosure is to be made to hold in confidence and not make use of such information for any purpose other than those permitted by this Agreement. Referral Partner shall use at least the same standard of care as it uses to protect its own most confidential information (and in no event less than reasonable care) to ensure that such employees, contractors, agents, and consultants do not disclose or make any unauthorized use of such Confidential Information. Referral Partner shall promptly notify the other upon discovery of any unauthorized use or disclosure of the Confidential Information. Notwithstanding any other provision in this Agreement to the contrary, the obligations set forth in this section 7 shall survive any termination or expiration of this Agreement for perpetuity.

Exceptions. The obligations of confidentiality contained in this section 7 shall not apply to the extent that it can be established by the Referral Partner by competent proof that such Confidential Information:

was already known to the Referral Partner, other than under an obligation of confidentiality, at the time of disclosure by the Company;

was generally available to the public or was otherwise part of the public domain at the time of its disclosure to the Referral Partner;

became generally available to the public or otherwise became part of the public domain after its disclosure, other than through any act or omission of the Referral Partner in breach of this Agreement; or

was disclosed to the receiving Party, other than under an obligation of confidentiality, by a third party who had no obligation not to disclose such information to others.

Authorized Disclosure. Notwithstanding any provision to the contrary, the Referral Partner may disclose Confidential Information (a) to the extent required by law or any governmental authority, or (b) on a “need to know” basis under an obligation of confidentiality to its legal counsel or accountants, provided, that such Referral Partner shall to the extent practicable (and except to the extent it would jeopardize the filing or prosecution of letters patent) use commercially reasonable efforts to assist the Company in securing confidential treatment of such information required to be disclosed. Prior to disclosing any Confidential Information under this section 7 Referral Partner shall take reasonable steps to give the Company sufficient notice of the disclosure request for the Company to contest the disclosure request.

Referral Partner shall indemnify, defend, and hold Company harmless from and against any and all liabilities, losses, damages, costs, fees, and expenses (including reasonable attorneys’ fees) resulting from or arising out of any Claims based on allegations that (a) Referral Partner breached any obligations including with limitation Confidential Information, representation or warranty contained herein, or has breached any applicable laws, rules and regulations, or (b) Referral Partner made a representation or warranty regarding Company or the Services that is inconsistent with the written high-level description of Services provided to Referral Partner by Company, or is otherwise unauthorized by Company.

Indemnification Procedure. An indemnifying party hereunder shall be liable for any costs and damages to third parties incurred by the other party which are attributable to any such Claims, provided that such other party (i) notifies the indemnifying party promptly in writing of the claim, (ii) gives the indemnifying party the sole authority to defend, compromise or settle the claim, with prior approval of the Company and (iii) provides all available information, assistance, and authority at the indemnifying party’s reasonable request and at the indemnifying party’s reasonable expense to enable the indemnifying party to defend, compromise, or settle such claim. Any indemnifying party hereunder shall diligently pursue any defense required to be rendered hereunder, shall keep the indemnified party informed of all significant developments in any action defended by the indemnified party, and shall not enter into any settlement affecting the indemnified party’s interests without the prior consent of the indemnified party.

LIMITATION OF LIABILITY

COMPANY SHALL NOT BE LIABLE TO REFERRAL PARTNER OR ANY THIRD PARTY FOR ANY INDIRECT DAMAGES INCLUDING TOWARDS COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, LOST PROFITS OR ANY OTHER SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, HOWEVER CAUSED, AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCTS LIABILITY OR ANY OTHER THEORY OF LIABILITY, REGARDLESS OF WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF COMPANY FOR DIRECT DAMAGES FOR ANY REASON SHALL BE LIMITED TO AMOUNTS PAID BY COMPANY IN RESPECT OF THE QUALIFYING SALE . THESE LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY.

NON-SOLICITATION OF PERSONNEL

The Referral Partner shall not engage or hire as an employee or engage as independent contractor, Company’ s employees or independent contractors during the term of this Agreement and for a period of one (1) year following expiration or termination of this Agreement except as may be mutually agreed in writing.

TERM AND TERMINATION:

Term. The term of this Agreement shall be one (1) year from the Effective Date unless terminated earlier in accordance with the provisions of this Section. This Agreement shall renew automatically for additional one-year terms unless one Party provides the other written notice no later than thirty (30) days prior to the expiration of the then-current term of the Agreement of its intention to allow the Agreement to expire at the end of such term.

Termination for Breach. Either Party may terminate this Agreement for cause resulting from the material breach of this Agreement by the other Party by providing the breaching party written notice of such material breach and the intention to terminate for cause. The Party receiving such notice shall have thirty (30) days to cure such material breach. If at the end of such thirty (30) day period, the breach has not been cured to the reasonable satisfaction of the Party seeking to terminate the Agreement, the Agreement shall terminate.

Termination for Convenience. Either Party may terminate this Agreement for convenience upon ninety (90) days’ written notice.

Effect of Termination; Duties of the Parties Upon Termination. Upon any termination or expiration of this Agreement, Referral Partner shall (a) refrain thereafter from representing itself as a promoter or marketer of Company Products, or as a referral partner of Company, (b) immediately cease all use of any Company Marks, and (c) return to Company the Company materials and Confidential Information and all tangible items in Referral Partner’s possession or under its control containing Confidential Information of Company. Upon any termination or expiration of this Agreement, Company shall return to Referral Partner all tangible items in Company’s possession or under its control containing Referral Partner’s Confidential Information. Upon any termination or expiration of this Agreement, all licenses granted under this Agreement shall terminate.

Survival. Any clauses which by their very nature survive termination of the Agreement, will survive.

MISCELLANEOUS:

Construction. The Parties have participated jointly in the negotiation and drafting of this Agreement. In the event an ambiguity or question of intent or interpretation arises, this Agreement shall be construed as if drafted jointly by the Parties and no presumption or burden of proof shall arise favoring or disfavoring any Party by virtue of the authorship of any of the provisions of this Agreement. As used in this Agreement, the singular shall include the plural and vice versa, and the terms “include” and “including” shall be deemed to be immediately followed by the phrase “without limitation.” The captions and headings in this Agreement are inserted for convenience and reference only and in no way define or limit the scope or content of this Agreement and shall not affect the interpretation of its provisions.

Governing Law and Dispute Resolution: This Agreement will be governed by and construed in accordance with the laws of the India, without reference to its conflict-of-laws principles. The Parties shall resolve any difference or dispute arises out of this Agreement by way of negotiations. If such negotiation process fails, then all disputes arising from or related to this Agreement shall be resolved before exclusive jurisdiction of courts in Pune, India.

NOTICES: All notices including hereunder shall be given in writing by hand delivery, courier service or email at the addresses set forth below:

If to Company

If to REFERRAL PARTNER

Attention: Sanjay Ghare

Email: [email protected]

Address: 3rd Floor, Amar Tech Centre, Sakore Nagar, Viman Nagar, Pune, Maharashtra 411014

Non-Waiver: A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement. A party's waiver of any of its rights under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not.

Captions: The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. References to Sections are to sections of this Agreement.

Counterparts. Any documents signed in connection with the Agreement may be signed in multiple counterparts, which taken together will constitute one original.

Severability: In the event any term of the Agreement is held unenforceable by a court having jurisdiction, the remaining portion of the Agreement will remain in full force and effect, provided that the Agreement without the unenforceable provision(s) is consistent with the material economic incentives of the parties leading to the Agreement.

Relationship between the Parties. The relationship of Referral Partner and Company is that of independent contractors. Regardless of the use of the word "partner" in the title of this Agreement, neither Party is, nor shall be deemed to be, a partner, joint venturer, agent, or legal representative of the other Party for any purpose. Neither Party shall be entitled to enter into any contracts in the name of or on behalf of the other Party, and neither Party shall be entitled to pledge the credit of the other Party in any way or hold itself out as having authority to do so. No Party shall incur any debts or make any commitments for the other, except to the extent, if at all, explicitly provided herein.

Assignment. Referral Partner shall not assign or transfer this Agreement, in whole or in part, whether by operation of law or otherwise, or delegate any of its obligations hereunder, without the express written consent of Company. Subject to the foregoing, this Agreement shall be binding upon the successors and permitted assigns of the Parties. Any assignment in violation of the foregoing shall constitute a material breach of this Agreement and shall be null and void.

Force Majeure. Neither Party shall be liable for any failure or delay in fulfilling the terms of this Agreement due to fire, strike, war, civil unrest, terrorist action, government regulations, acts of nature or other causes which are unavoidable and beyond the reasonable control of the Party claiming force majeure.

Entire Agreement. The Agreement constitutes and contains the complete, final and exclusive understanding and agreement of the Parties and cancels and supersedes any and all prior negotiations, correspondence, understandings, and agreements, whether oral or written, between the Parties respecting the subject matter thereof. Parties agree that, their engagement with each other is on non-exclusive basis and either Party is free to appoint any third party for performance of their respective obligations.

Electronic Record. This Agreement is an electronic record in the form of an electronic contract formed under Information Technology Act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Agreement does not require any physical, electronic or digital signature. This Agreement constitutes a legally binding document between the Subscriber and the Company.

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Referer's Information:

Referral information:, referral details:.

Pravin Mahadik

Chief Financial Officer

Pravin Bandu Mahadik is an ICMAI fellow and accomplished Cost and Management Accountant (CMA) with over a decade of experience in accounts and finance.

As a leader, Pravin has worked across various financial domains, including commercial operations, accounts and finance, auditing, taxation, MIS, transfer pricing, and export management.

He consistently introduces and implements systems to fortify financial control and improve Vervotech’s net organizational efficiency.

Marvel Puri

Chief Revenue Officer

As chief revenue officer (CRO), Marvel is responsible for every process at Vervotech that generates revenue. He has been instrumental in connecting different revenue-related functions, from sales, customer success, pricing, and revenue operations. His focus-driven approach to improving sales performance, and creating great product and pricing strategy, and delivering customer satisfaction has helped Vervotech to acquire 100 clients within a short stint of 2 years.    

With the experience of over 15+ years in sales and business development at SaaS-based organizations, Marvel has flourished throughout his career by creating and leading experienced and diverse teams. To Marvel, growth has not only been to hit quotas but is broad and holistic: open new paths to revenue and build the processes to get there.

Ganesh Pawade

Ganesh is a Problem Solver and a Thought Leader. Throughout his 13 yrs professional journey, he helped businesses to identify their platform areas, define solutions and architecture, and make a more technically-informed decision on their current and future business as well as the technology roadmap.

His passion for good code often results in him being engaged in animated discussions with his team of architects and engineers, pushing them to think beyond what is possible. His specialties include Solution Architecture, Full stack specialist, AWS, Azure and Google cloud.

Dharmendra Ladi

Dharmendra Ladi has been instrumental in positioning Vervotech as the “World’s Best Mapping Provider” and is focused on transforming how the industry presents accommodation data to its customers. With his 14+ years of experience in travel and innovative technologies, he is the principal architect behind designing Vervotech’s AI-driven products that are today helping its clients worldwide do business seamlessly.    

He leads new product development. Under his leadership, Vervotech has is credited with going from 0 to 100 customers within 2 years of business establishment. Dharmendra is also an inspiring thought leader, and regularly speaks at large scale events, webinars and has been interviewed by multiple media houses.

Sanjay Ghare

CEO & MD

Sanjay brings over 16+ years of entrepreneurial, general management, and senior executive experience with proven expertise in business development, corporate strategy, and product & program management. Sanjay, being an Industry veteran, and an influencer, leads and drives Vervotech’s vision of “Organizing World’s Accommodation Data.” Before he founded Vervotech, he was a VP of Tavisca Solutions, where he took the started SaaS division and grown with customers in  more than 15 countries.    

With his business acumen, Sanjay is on the trajectory of revolutionizing the accommodation data segment. He’s also a member of the Forbes Technology Council and often puts actionable growth strategies into perspective in his Forbes column.       

Anurag Mittal

Chief Marketing Officer

Anurag Mittal is a seasoned technology executive who has led multiple marketing teams at SaaS-based organizations. At Vervotech, Anurag is responsible for marketing and strategy formulation and setting up a growth-oriented marketing & prospecting team. Anurag comes with an experience working with Organizations like Deloitte and ACCELQ, where he led the marketing initiatives for their SaaS product lines and has worn many hats including devising marketing strategies for business growth, managing GTM with alliances and partners, conceptualizing and orchestrating marketing campaigns, end-to-end event management, and demand generation activities to deliver a qualified sales pipeline.    

He has been strategic face for the launch of Vervotech’s website and digital presence and have led several winning campaigns that has led to successful brand development and customer acquisition.    

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Rohit Shukla

Chief Product Officer

As Vervotech’s Chief Product Officer, Rohit is responsible for the product strategy and teams working to advance Vevotech’s position as a leading accommodation data company for OTAs, bed banks, DMCs, and Tour operators.

Rohit has been in the technology space for the last 15+ years, working with companies at different stages of growth within Travel, E-commerce, and FinTech Industries. In his previous roles, he drove product strategies for start-ups and SMEs and was instrumental in building platforms and product lines that generated $900 million in revenues and half a million paid customers. The products included flights, hotels, car rentals, activities & vacation packages.

Archana Garg

Financial Advisor

Archana has more than 15 years of experience in finance and operations management. Archana is proven leader in building and scaling companies as a result of her focus on financial strategy and operational excellence. She is motivated by understanding the customers she serves, and providing value at all levels of a business while building strong relationships with her colleagues.

She is a Chartered Accountant and is responsible for driving the Vervotech’s overall financial strategy, including the growth plans. Her experience navigating high growth companies, developing new business strategies and overall operational mindset delivers meaningful results for growth stage of Vervotech.

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• Real-time flight alerts and live updates
• Flight details and online check-in
• Interactive airport maps  and airport food ordering
• Airport transfer and baggage protection
• Airline baggage policy
• Airport lounges
• Accommodation details and hotel directions
• Visa requirements, weather and airport wait times

Offline Guides & Maps

• Extensive travel guides with over 2,600 destinations worldwide
• Attractions, restaurants, nightlife, shopping, etc.
• Background and practical information (health, power outlets, currency, weather, etc.) about trip destinations
• Offline maps and directions
• Augmented reality, nearby places, postcards and more

Independent Travelers

• The travel planning app allows travelers to easily plan their trip day by day at each destination
• Add places to their Favorites and order them automatically for an optimized itinerary
• Trip Genius™ generates personalized itineraries based on the traveler’s preferences, popular places, opening hours and location
• Detailed daily itineraries and activities
• Tour Leader feature 
• Group chat feature (chat wall, chat with tour leader, one-on-one chat)
• Activities can be rated and reviewed
• Include optional and bookable activities
• Pre- and post-travel management

• Cruise Itinerary Details & Booking Information
• Booking Excursions
• Ship Location Reminder & Notification
• Dynamic Itinerary Map

Meetings & Events

Integrations

• Booking engines, GDS and mid-offices like Tourplan, Juniper , Moonstride, Viaxoft , Ezus , Open Destination Travel Studio, Facilitatrip, etc
• Attraction tickets, city cards, tours and activities, visa services.
• Chat systems like Zendesk

In-App Messaging

• Stay connected to clients before, during and after the trip
• Upgrade your client support and experience
• Generate new sales within the mobile travel app
• Connected to your email, chat system or CRM

Contextual Notifications

Personalized dynamic rules automatically deliver notifications at each stage of your traveler’s journey on their smartphone, tablet and smartwatch.

• Improve your client engagement by sending personalized notifications
• Increase traveler support and satisfaction

Trip Sharing

• Itinerary can be shared by email, text message and on social networks
• Pictures, postcards and check-ins can be shared on Facebook under your brand
• Trip journal can be published on your website and shared on social networks

Itinerary Management & Document Delivery

• Multi-source data consolidation
• Cloud-based itinerary management platform and API
• Online travel dashboard and itinerary in PDF
• Travel documents available offline in the app (vouchers, e-tickets, invoices, etc.)
• Multiple brand management
• Real-time GPS Traveler Tracking More info about travel tracking
• Expense tracking
• Message center (push notifications, text messages, and emails)
• Satisfaction surveys

DETAILED FEATURES

Flights, Accommodation & Transportation

The travel agency application and the tour operator application  provide your clients with all the trip information they need, in one convenient place.

• Flights Departure and arrival details (airport, terminal, gate, baggage claim, flight duration, booking reference, aircraft type, etc.).
• Online flight check-in 24 hours prior to departure, a notification on the device will invite your client to check-in to their flight using the app.
• Real-time flight alerts Push notifications will be sent to your client when flight changes occur: delays, cancellations, gate changes, baggage claims, etc.
• Interactive Airport Maps Display traveler location and departure gate location Restaurants, bars, cafes, shopping and services Work offline
• Accommodation Check-in and check-out dates, type of room, booking reference and more.
• Car rentals, activities, etc.

Daily Itineraries & Activities

Your branded travel agency app will integrate all the details of your clients’ daily itinerary, depending on the kind of product you sell.

• Tours Arrange all of the details for each day. You can add the activities and places to visit along with your clients’ schedules, which will specify the duration at each site, locations, descriptions, pictures, and more. Travelers can provide valuable feedback by rating and reviewing trip activities. Designated tour leaders can locate and send messages to members of a trip ( more info ).
• Independent travelers Let them plan their trip itinerary with the Trip Genius™. This feature will automatically generate daily itineraries based on the user’s travel preferences, opening hours, popularity and location. The app will also suggest restaurants based on where they are located, the itinerary and accommodation.
• Cruises The itinerary includes each stop with arriving and departure time. Each stop includes an offline map and guide. The reminder feature will automatically send a notification to the traveler when it is time to get back to the ship, it will show the directions offline to the ship.

Rich Offline Travel Guides

Give your clients the guidance and resources of a personal tour guide. With the mTrip travel app they will have access to rich travel guides, filled with thousands of places to discover.

• Thousands of destinations Travel guides for all of the destinations your clients will be visiting (cities, regions, islands).
• Directory of places Attractions, entertainment, museums, restaurants, bars, shops, banks, hospitals, embassies, etc. Along with pictures, in-depth descriptions, opening hours, prices, traveler reviews, etc.
• Augmented reality A live (real-time) visual display of surrounding places within distance, ratings and opening hours.
• And much more Postcards, weather, currency converter, phrasebooks, destination editorial, practical information, etc.

Offline Maps & Navigation

Whether they are organized tours with some free time or independent travelers booking from a travel agency, help them find their way around their destination safely.

• Detailed city, region or country maps In addition to attractions, restaurants, and more, the user’s real-time location will be shown on the map.
• Navigation Displays routes with turn-by-turn directions, from the user’s location to any establishment or street. Whether it’s by foot, by subway, by Uber, or by car.
• Street and places search Quickly find streets and places, directly on the map.
• 100% offline No internet connection required, and no roaming charges are incurred when using the app. Everything is offline, including the maps and directions.

Meaningful Additional Revenue

Most travel companies miss 25% of their clients’ travel expenditure  because they don’t connect with them at the right time: while they’re planning their trip. By providing a mobile app with great adoption and retention, like the mTrip mobile app, travel agencies and OTAs have the opportunity to create a new revenue stream.

• Attraction tickets, city cards, tours and activities
• Car rentals, airport transfers, hotel and flight bookings
• Travel insurance, local SIM cards etc.

Online Travel Dashboard & Itinerary In PDF Format

• Online travel dashboard Your clients will be able to look at their trip on your website, using the same credentials they will receive to access the app. They can review all of the information about their upcoming trip online, including their itinerary.
• Itinerary in PDF If the client does not have a mobile device or would simply like to print out a backup, they can download their trip information in PDF format.

Brand Visibility & Trip Sharing

Your travel agency app will become the optimal travel companion for your client. Engage with users throughout their entire trip: at the booking stage, during their journey and even once they’re home. With features like the trip journal, clients can share their travel memories with friends and family.

• Fully branded mobile app Color scheme, icon, logo, and other graphic assets for the app, will be completely customized to your brand.
• Published under your name The app is published with your corporate identity on the Apple App Store and Google Play Store.
• Trip sharing under your brand identity Your clients will publish their trip journals on your website and share it on social networks, under your brand. This can not only draw additional traffic to your website, but also generate new leads.
• Deep Facebook integration Pictures, reviews, postcards, and the trip journal are shared on Facebook and email under your brand.

Dynamic Contextual Messaging

Each client is unique, so mTrip has created the innovative Contextual Messaging feature to offer amazing flexibility in terms of personalization to communicate with your  leisure and business travelers.

• Improve your client engagement by sending personalized notifications Personalized dynamic rules automatically deliver notifications at each stage of your traveler’s journey on their smartphone, tablet and smartwatch. The notifications that travelers receive will be uniquely targeted to them, creating an enhanced experience.
• Drive more revenue Sending well timed notifications throughout the travel process, allows you to communicate even more effectively when offering various up-selling or cross selling services.
• Increase traveler support and satisfaction By providing instant context related notifications, the app provides your traveler with the right information at the right time.

mTrip’s contextual messaging center, comes with a selection of pre-defined notifications that can be easily modified to meet your specific requirements. Notifications can be prompted by a scheduled time, the traveler’s location or events.

Leisure Travel

Travel agencies, tour operators and cruise distributors

• Mobile Applications
• Itinerary Management
• Itinerary Builder

Business Travel

Travel Management Companies (TMC)

• Business travel apps
• Travel Risk Management Tool
• Meetings & events

Carbo Neutral

• Privacy Policy
• Terms & conditions

Vacation envy starts here

Featured in, next-level travel powered by tech and the human touch.

Our travel advisors have the tools, insights & connections to build your dream vacation. Get VIP recommendations & perks, a seamless booking experience — and maybe a cool new friend along the way.

Destinations near and far, we do it all

Buzzing cities, tropical islands, remote escapes and everything in between. Our first-hand intel and insider expertise covers the globe.

Designed for every type of traveler

... whether you're planning a bucket list adventure, family reunion, solo trip or weekend away. If it's on your list, we book it.

Travel like a VIP with our partners

Unlock perks and upgrades at thousands of hotels around the world — including Four Seasons, Andaz, Kimpton and more — at no extra cost.

Hotels with Perks

Villa Partners

Cruise Lines

Experiences

All-Inclusives

Local Partners

Featured hotels

Hacienda AltaGracia, Auberge Resorts Collection

This serene casita resort features bird-song-filled acres of untamed tropical forest, a coffee farm, equine stables, organic chef’s gardens and a wellbeing center.

$100 hotel credit.

Breakfast daily.

Extended check-in/out whenever possible.

Chablé Yucatán

This luxury Mexico resort was founded on the basis of Mayan well-being, and offers thoughtful immersion into the country’s vibrant culture.

$100 hotel / resort credit.

Upgrade & extended check-in/out whenever possible.

Domaine de Fontenille

This restored 18th-century home sits amid an organic garden and 17th-century vineyard in Luberon, an idyllic hilltop region in Provence.

Complimentary experience.

Welcome note & amenities.

One-way airport transfer.

Why We're Different

Customized travel planning for your style, expert advice from people who've actually been there, free upgrades, spa credits and more — we got you, relax, you're in good hands.

Fora Advisor Christina P.

Christina was extremely thorough throughout the process. She handled everything every step of the way. Honestly, it felt like she was right by my side throughout the entire trip. I could not have experienced this trip without her.

Booked travel to Illinois with Christina P.

Fora Advisor Katrina F.

Katrina was incredible every step of the way. She helped us tighten up our itinerary and made great recommendations for hotels and restaurants that worked really well for our family. I would highly recommend anyone thinking about how to make their trip perfect go straight to Katrina.

Booked travel to California with Katrina F.

Fora Advisor Melissa F.

I was impressed by the high level of professionalism in planning and organizing my trip to NYC. Attention to detail and genuine care for my particular interests - great restaurants and seeing the best of the city - were evident in every step of the planning. I highly recommend Melissa!

Booked travel to New York City with Melissa F.

Fora Advisor Thomas S.

Thomas was amazing. He got us a free room upgrade, free breakfasts for 5 days (an ~$270 value), a $50 room credit, early checkin, late checkout and more. I am referring him to all of my friends who like to travel in style.

Booked travel to Washington DC with Thomas S.

Fora Advisor Sequoia A.

Managed expectations and helped deliver the experience I was looking for. Kind and professional. Facilitated everything so I could fully enjoy myself without worry or any kind of stress arranging my stay.

Booked travel to Mexico with Sequoia A.

Fora Advisor Jill M.

Jill is amazing - so professional and goes above and beyond to accommodate her clients and their particular requests and booking preferences. She always find exactly what we need and want! Highly recommend.

Booked travel to Portugal with Jill M.

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What travelers say about our advisors

Still have questions, what is a travel agency.

A travel agency supports a team of travel advisors who sell, curate and book travel. Travel advisors consult with clients on where to go, what to do and where to stay. In addition to planning and booking trips, advisors communicate with hotels and other partners (tour companies, cruises, etc.) to ensure each trip goes smoothly.

What is the difference between a travel advisor and a travel agent?

The terms travel agent and travel advisor are used interchangeably. The original term was ‘travel agent,’ but the industry has gone through a bit of a rebrand to showcase the breadth of work that a travel advisor does. We use both, but typically refer to our network of travel advisors simply as Fora Advisors.  

Fora Advisors (a.k.a. travel advisors / agents) work with clients to understand their travel needs and handle all the travel arrangements, from booking a hotel for a long weekend to planning a honeymoon to securing a room block for a corporate conference.

What are the benefits of working with a travel agent?

Working with a travel agent helps you level up your travel experience. A travel agent handles all the logistics — on-the-ground transfers, hotel and tour bookings, itinerary planning — so you can get the most out of your trip, without any of the stress. 

Plus, our Fora travel agents have insider access to over 5,000 preferred partnerships, meaning you get complimentary perks, priority upgrades and so much more at thousands of locations around the globe. We put serious time and airline mileage into visiting these properties in person so we can give you the up-to-date intel on your destination. We also maintain close relationships with hotel management so you’re treated like the VIP you are from the moment you arrive.

In other words, working with a travel agent unlocks a secret travel world you need to be a part of. But don’t just take our word for it… we have tons of 5-star reviews from happy clients.

Will I get perks & benefits when I work with a Fora Advisor?

Yes — big time. Our travel advisors have access to upgrades & perks at over 5,000 partners around the world. Plus, our partnerships with brands like Virtuoso , Four Seasons , Rosewood and beyond — as well as with smaller, independent boutique hotels — ensure you get treated like a VIP wherever you travel to next.

What types of travel can I book with Fora?

You name it, we book it: resort vacations, safaris , city breaks, vacation home rentals, once-in-a-lifetime adventures, weekend escapes…We do it all.

Do Fora Advisors count as Disney travel agents? What about cruise travel agents?

Absolutely. We provide comprehensive training on just about everything in the travel industry, so our advisors are well equipped to curate any client’s dream trip. (Read more about the benefits of booking with a cruise travel agent .)

I’m planning a group trip. Can Fora Advisors help?

Of course! The more the merrier. Whether you’re organizing a family reunion, honeymoon , bachelorette party or company-wide retreat, we’re happy to help. Just get in touch with your Fora Advisor to begin the process.

How do I make the most of my experience when planning a trip with Fora?

Tell us everything. Let us know if you love golf, must have access to a kids’ club or have a soft spot for off-the-beaten-path travel . Serious allergies or dietary restrictions are also very helpful information to share. That way, we’ll only show you options that fit your wants and needs. We also love to hear about your favorite hotels and trips you’ve enjoyed in the past, because that clues us in to your travel style.

If you’ve never worked with a travel advisor before, get our guide on what to expect when booking with a travel agent .

Wait, I kind of want to be a Fora Advisor myself. How can I join?

We love to hear it! We have a guide on how to become a travel agent . Then, when you’re interested in transforming your passion for travel into a meaningful career, apply to become a Fora Advisor today . 

Travel Agency Software

Find the best Travel Agency Software

Popular comparisons, buyers guide, filter products, company size.

• Self-Employed

Pricing Options

• # of User Reviews
• Average Rating
• Alphabetically (A-Z)

Compare Products

Showing 1 - 20 of 80 products

We’re making it easier, faster, and cheaper to book business trips and keep travelers safe and happy. The result is a smoother booking and travel experience for everyone, that also gives businesses all the control they need. Wit... Read more about TravelPerk

4.7 ( 406 reviews )

Lemax is an online software solution for tour operators that create, sell and operate multi-day tours and want to be more efficient and grow faster by digitalizing their business: 1) Get all products and calculations centralized,... Read more about Lemax

4.3 ( 14 reviews )

Ezus is a travel management software that helps organizers create custom events and travel plans. The platform enables organizations to design budgets and programs. Ezus assists users with handling customer information using ... Read more about Ezus

4.6 ( 37 reviews )

Rezdy is a cloud-based B2B solution that helps tour operators sell their products on websites and multiple distribution networks. The solution’s open platform helps users integrate internal systems and web applications with the of... Read more about Rezdy

4.6 ( 228 reviews )

TravelWorks

TravelWorks by PC Voyages is a cloud-based business and accounting management solution designed for travel agencies of all sizes. It offers reservation management, invoicing, accounting, customer relationship management (CRM) and ... Read more about TravelWorks

4.5 ( 12 reviews )

Travenza.com

Travenza is a cloud-based hotel booking platform designed for travel agencies, tour operators, travel agents and consultants. It offers reservation management, payment processing, quote management and marketing functionalities wit... Read more about Travenza.com

4.0 ( 1 reviews )

Technoheaven TMS

Technoheaven is a travel software company based in USA/UAE/UK/Asia/India delivering end-to-end Travel Agency Software for tour operators and travel agencies to automate sales, operations and finances in a cost-effective way to max... Read more about Technoheaven TMS

4.6 ( 34 reviews )

PHPTRAVELS is PHP and MySQL-based travel agency software designed for the online travel and booking industry. The solution is suitable for owners of hotels, vacation rentals, travel agencies, tour operations, rental cars, cruises,... Read more about PHPTRAVELS

4.0 ( 85 reviews )

Tourwriter enables travel specialists and destination marketing professionals to craft chic, cutting-edge itineraries that stand out from the competition. We are an end-to-end tour operator software solution designed by tour opera... Read more about Tourwriter

4.5 ( 34 reviews )

Online Travel Reservation and Management System (OTRAMS) is a cloud-based hotel management solution that is suitable for travel businesses of all sizes. OTRAMS helps users manage bookings and operations from a single console ... Read more about OTRAMS

4.9 ( 25 reviews )

Toogo is a cloud-based tour operator software designed to help travel agencies create new products, market them online via websites and manage bookings. The key functionalities include a trip builder, sales management, logistics m... Read more about Toogo

4.8 ( 34 reviews )

Dolphin CRM

Dolphin is a cloud-based booking and information management software for tour operators and travel agents. The solution includes modules such as online booking, a product database and reservations. It is suitable for travel busine... Read more about Dolphin CRM

3.8 ( 20 reviews )

Designed for travel agencies and activity resellers, Hero is a comprehensive ticketing, payment, and booking solution that allows businesses to streamline reservation operations without the need for multiple systems. From customiz... Read more about Hero

4.8 ( 69 reviews )

REZY360 is a cloud-based travel management solution that enables businesses to streamline processes related to client communications, email marketing, customer databases and more. The profile management system lets administrators ... Read more about REZY360

No reviews yet

Regiondo is an all-in-one B2B booking software that lets you sell tickets online, manage bookings, show your availability and grow your business. The solution can be easily integrated into your own website to let your customers b... Read more about Regiondo

4.2 ( 54 reviews )

TripsCommerce

TripsCommerce is a hotel management solution suitable for small to midsize travel and accommodations businesses. Key features include website building, booking management and tour management. TripsCommerce enables users to re... Read more about TripsCommerce

5.0 ( 1 reviews )

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Androi... Read more about TrekkSoft

4.5 ( 230 reviews )

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product... Read more about Avochato

4.7 ( 132 reviews )

Thomalex is a cloud-based solution that helps small to mid-size travel agencies and travel management companies build and run online booking engines. It allows end-users to create personalized profiles and receive frequent flyers ... Read more about Thomalex

4.8 ( 12 reviews )

BlazeBE is a cloud-based booking solution for hotels, restaurants and more. The booking engine allows businesses to manage back-office operations, build packages for customers, record customer information and set terms for negotia... Read more about BlazeBE

Lanes & Planes

What is travel agency software?

Travel agency software is a tool that helps travel businesses and agencies manage their operations. It simplifies tasks such as booking reservations for flights, hotels, car rentals, and creating customized itineraries. The software also assists in tracking sales and commissions while providing detailed reports on business performance.

Moreover, this platform often includes features such as customer relationship management (CRM) to maintain a customer database and track customer interactions, invoicing to handle payments smoothly, and marketing tools to promote deals or packages.

Using travel agency software can help travel advisors and tour operators save time by automating routine processes, such as data entry and sending confirmation emails and invoices.

What are the core features of travel agency software?

Reservations management: Handle reservation processes such as online booking, scheduling, and modifying customer reservations for flights, hotels, or tour packages through a built-in booking engine. Reservation management also often includes availability checking and automatic booking confirmations. 

Itinerary creation : Assist in planning, scheduling, and organizing client trips. With the itinerary creation feature, details such as flight or train schedules, hotel reservations, and car rental details can be compiled into a single document for easy access during travel.

Payment processing : Handle transactions with clients securely. It processes various forms of payment, such as credit cards, debit cards, and digital wallets, for booking services such as flights, hotels, and car rentals. The feature ensures safe and efficient payment processing while maintaining transaction records for future reference.

What are the benefits of using travel agency software?

Simplifies the booking process : Travel agency software simplifies booking processes by automating tasks such as searching for and suggesting flights, hotels, and car rentals. Travel agents can book services quickly without checking multiple providers' websites or platforms for the best deals. Such a process saves considerable time and effort, resulting in an efficient booking process with fewer errors.

Manages customer information effectively : Travel agency software stores all customer-related personal information, such as contact details, booking history, and preferences, in one place for easy access. Such centralization helps travel agencies provide personalized service for online travel booking based on past interactions or preferences, enhancing customers' experience and leading to repeat business.

Automates invoicing and billing tasks: Travel agency software simplifies financial management by auto-generating invoices, calculating total costs accurately, applying discounts, if any, and sending them to clients. This level of automation reduces manual effort for staff members while minimizing errors in calculations or data entry for online booking, which can lead to customer dissatisfaction or revenue loss.

What are the potential issues with travel agency software?

Poor customer support: The tourism and travel business is fast-paced, so clients need quick resolutions for problems. If they encounter problems or have questions that aren't promptly addressed, it could cause frustration and negatively affect their overall experience. Having software that doesn't offer seamless customer support options might lead to losing customers to competing services offering better user assistance.

Inadequate payment gateways: Lack of adequate payment gateways limits the number of options customers have to make payments, which could lead to a loss in sales if preferred methods are not supported. Also, insecure or unreliable payment systems may deter clients due to security concerns, thereby further negatively impacting your business.

Lack of customization: Lack of customization means the inability to tailor services based on individual customer preferences, potentially leading to dissatisfaction and lost business opportunities. Customization helps provide personalized experiences, which is crucial for maintaining client loyalty and attracting new customers in a competitive market.    

How much does travel agency software cost?

Most travel agency software products are priced “per month” basis, and their entry-level pricing plan ranges from $49 to $99+* . An enterprise product priced higher may include additional features such as customized travel package management, advanced itinerary reporting and analytics, gift card and voucher management, and advanced booking widgets.

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Feb. 13, 2024. 

What is travel agency software used for?

A travel agency software system centralizes processes related to booking management, payment processing, and client–agent communication. However, the software can have multiple use cases based on the data fed into the system and the tool's features leveraged. Some of them are:

Operations management : Travel agency software helps manage day-to-day travel management operations for businesses. These include task automation for repetitive tasks such as sending booking confirmations, generating invoices, and updating customer records. Additionally, the software helps create staff schedules and manage fleets for operators that provide transportation services by identifying peak booking periods.

Dynamic package creation : Travel agency software allows agents to dynamically create travel packages by combining flights, hotels, and leisure activities based on customer preferences. The software takes real-time pricing adjustments and availability updates from third-party websites and booking platforms, adding and modifying components for a client's trip accordingly.

Multi-channel booking integration : Travel agency software integrates with various third-party booking channels, ensuring that agents can seamlessly manage and synchronize bookings on these external platforms. Additionally, integrating multiple channels increases the visibility of a travel agency and its offerings. It also enables potential customers to find and book services through their preferred platform. The software ensures that bookings through such platforms are integrated into the central reservation system.

Which software tools integrate with travel agency software?

A travel agency tool integrates with various solutions for data export and import. We looked across thousands of reviews from software users in the travel industry to identify the products that the users frequently mentioned they integrated with their tools:

Stripe is an online payment platform that integrates with travel agency software to help accept and process digital payments from clients. Customers can send payments through such a payment gateway integration via their preferred mode, such as debit or credit cards or online banking. Stripe also helps generate invoices that businesses can use to track payments.  

Zapier is a workflow management software solution that offers task automation capabilities by providing integrations with various other applications and services, such as email marketing and customer relationship management (CRM) software. For instance, businesses can use Zapier to automate repetitive processes, such as data entry, sending booking confirmation and follow-up emails, and assigning agents to specific clients to manage customer support.   

Google Calendar is a calendar management and scheduling platform that helps businesses sync travel itineraries and booking details from the travel agency software to clients' Google Calendars. Google Calendar provides reminder notifications for upcoming events. By integrating with Google Calendar, travel agencies can help clients stay informed about their travel schedules, reducing the likelihood of missed flights or activities. 

QuickBooks is an accounting solution that integrates with travel agency software to keep track of customer financial data, including invoices, payments, and other internal financial transactions. Changes made in the travel agency software, such as booking updates, cancellations, or new transactions, can be reflected in QuickBooks in real time. This ensures that the agency’s financial records are consistently up-to-date .

Airtable is a collaboration platform that integrates with travel agency software and grants access to multiple team members to create a centralized database containing information about tour packages, customer information, and internal business data. Airtable allows travel agencies to create customizable tables and fields based on specific data requirements. This flexibility enables the customization of data structures to match the unique needs of the travel agency, accommodating various types of information, such as booking IDs, itineraries, service types, and other travel-related data.

*We identified these integrations mentioned most often in verified reviews of travel agency software published on Software Advice within the past two years. (as of Feb. 13, 2024).

Key considerations when purchasing travel agency software

Evaluate the ease of booking and reservation management: The ease of booking and reservation management directly impact the efficiency and effectiveness of operations. A user-friendly system allows quick bookings, updates, or changes to reservations, etc., leading to improved customer service experience and reduced operational errors.

Check the capability of creating customized travel packages: The ability to create customized travel packages allows for flexibility and personalization based on client preferences. This feature can enhance customer satisfaction, differentiate your services from competitors, and potentially increase revenue by offering unique experiences tailored specifically to individual requirements.

Assess the efficiency of customer relationship management functionality: Effective customer relationship management (CRM) features in travel agency software can help manage and analyze customer interactions, enhance relationships with customers, improve service quality, and increase retention rates. It also allows the identification of new potential clients, which ultimately drives sales growth. Therefore it's crucial to evaluate the efficiency of CRM functionality when purchasing such a tool.

Products evaluated for the pricing calculation were taken from Software Advice’s travel agency software directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Software Advice's directory that offer them. 

This travel agency software buyers guide was authored by Software Advice’s content team. We develop our guides using the author's expertise, insights from 2M+ unique user reviews, and our proprietary data science algorithms to identify trends in user sentiment, preferences, and priorities. Some text was generated with assistance from artificial intelligence tools.

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How to Create a Mobile App for Your Travel Agency: Features and Cost

Mobile apps and travel were meant for each other. Travelers use their mobile phones to check their flights, pack their suitcases, find the best deals, check into hotels, find the best route around a new city, and learn about places worth seeing. But most travel agencies still don’t offer mobile apps, so you have a great chance to be among the first!

Best way to deliver travel service

Travel agencies exist for people who want everything to be planned for them so they can enjoy their time without having to worry about flights, tickets, hotel bookings, and tours. You’ve probably already segmented your target audience, but let me make an assumption: your average clients

• are middle or upper class;
• are in their forties and above;
• appreciate great service and organization;
• are ready to pay for comfort;
• readily use mobile apps and devices — millennials aren’t the only ones who love them!

This audience appreciates when you take care of everything for them, and a mobile application can make this easier than ever both for you and your clients.

With a help of travel agency app development, you can make your client journey as swift and easy as possible. Without needing to come to your agency, your clients will be able to:

• Share their preferences
• Choose a tour
• Pay for it instantly
• Enjoy the tour

Tourists use mobile apps a lot, and mobile applications have already become a must even in places with poor internet connection

Compare this to needing to contact your agency and come to your office or choose a tour on your website, then:

• wait for an email with all the details;
• print or save information about tours, flights, hotels, and transfers to a mobile device;
• look for details in emails;
• pay from a credit card on a website;
• use tons of other travel apps during the trip.

In this article, we’ll show you a business model that will allow you to present the best travel package service for your clients. You’ll find out how to make a travel app and how much it will cost. But first, we’ll find out what role travel apps for agencies play in the modern mobile market.

Mobile apps and travel agencies

Tourists use mobile apps a lot, and mobile applications have already become a must even in places with poor internet connection. Booking.com, Airbnb, Skyscanner, Google Maps… there are hundreds of applications out there with billions of users.

Your target audience uses mobile applications constantly and likely has over two travel apps installed on their mobile devices. Why not add your branded app to their home screens?

Out of the 24 most popular types of mobile applications, travel apps are in the top 10 . That’s not a surprise, as people use them for lots of things. These are the most popular internet services people use when traveling, according to Statista:

As you can see, travel agents don’t use apps to attract clients, but it’s not because people don’t want to use their apps. Rather, it’s because travel agents don’t have them .

This chart shows what marketing channels travel agencies use to attract clients. As you can see, travel agencies barely use mobile apps, even though most of their audience uses mobile devices when traveling.

Travel app during Covid restrictions

The COVID-19 pandemic has stumped all of us due to the ever-changing rules and regulations regarding travel and any related aspects. New mobile apps are appearing on the market, and existing apps include features to keep you updated on the pandemic. These mobile phones turn out to be blessings in disguise that allow everyone to travel safely during their well-deserved break. Take a look at some of the apps that are very useful right now:

Google Maps

Google Maps is one of many gifts given to us by advances in technology. Most of us tend to rely on a mobile app to get to a place. In the current pandemic scenario, Google Maps has added features related to the destination you are visiting. Whether it’s a restaurant, hotel or plane, Google Maps will provide timely updates and real-time suggestions. In addition, depending on where you are, the app displays COVID-19 testing centers as well as information on whether users can distance themselves from society at public transit stations.

Check & Fly

Check & Fly is currently only available on iOS. It was launched by Airports Council International to give travelers a clear idea of ​​what to expect at the airport while in flight with regard to current hygiene measures, most notably against COVID-19. With Check & Fly, airports can communicate directly with passengers so that they can arrive at their destination more efficiently and better. This is an effective way of getting the information you need, as opposed to a method where important details will be lost in translation if they are transferred through a third party.

App in the Air

This app keeps travel restrictions as the primary focus while traveling during the COVID-19 pandemic. Add in your departure and destination countries to know more about travel and safety guidelines issued by each. App in the Air also has a booking tab that provides regular updates and news on non-operational flights, changes in any schedule of any plane flying in or out of the country, and suggestions on alternative itineraries in case you are stuck in transit.

Types of Travel App

1. flight booking apps.

Flight booking apps allow users to compare flight prices when paying and booking in advance. There are many APIs that display real-time flight data, allow users to book tickets, and even purchase goods from duty-free shops.

2. Airline Apps

Airline apps may offer a number of features, including booking flights, selecting seats, and viewing available reservations. Airline users can use the app for different purposes. These users can get an eBoarding pass and register in the app. Some airlines allow users to navigate lounges, enjoy in-app entertainment while in flight, and track their luggage so they can provide excellent customer service.

3. Travel Guide Apps

You can become your own guide with the travel guide mobile app, which gives you access to travel guides for different cities and countries. With this type of app, travelers can get as much information as possible about local attractions and events. You can also add currency converters and text-to-speech features to the app. Some apps even allow users to navigate the city using their voice.

4. Transport Apps

When traveling to another city or country, travelers cannot come by their own transport. But they have to move somehow in order to roam the area. These apps can display routes and provide detailed information on available transport. You can integrate your solution with existing car and taxi rental services.

5. Accommodation Booking Apps

With accommodation booking apps , users can view available room rates, reviews, and comments. These services allow users to have rooms and pay for reservations. Some apps even allow you to check guests and break into their hotel rooms to connect equipment.

Monetization strategies for travel app

Advertisements.

This is one of the most common app revenue models. The app can advertise hotels, restaurants, events, amusement parks, and other places. These advertisements can generate income as you provide a platform for them to connect with users.

Hotel listing fee

If your app is a hotel booking app, you can also charge for stays at the hotels that you want to appear on your app.

You can also make a commission deal with the listed restaurants and hotels. Every time a booking is made through your app, a certain percentage of the amount may be charged as a commission.

Concerns about travel application development

Why don’t travel agencies create their own mobile applications? There are three main concerns:

• Apps are expensive
• No experience working with a mobile channel and other marketing tools work just fine
• People won’t download the app

These concerns are understandable.

Indeed, if your travel company isn’t very big, you probably don’t need to create two complex native travel agents mobile apps. Android or iOS native mobile development might be unreasonable. But there are other options — for example, cross-platform development like Flutter technology . Cross-platform applications are twice as fast and half as expensive to develop. But you should be aware of the pros and cons before considering a hybrid app for your travel business.

Travel application development with builders can work for an MVP, but it will be much harder to customize apps made with an app builder tool according to your needs. App builders also charge you monthly for using their service. You need to learn all about the features they offer and whether the monthly cost will pay off in the long run.

If your travel agency has never worked in the mobile market before, you’ll need some guidance to help you avoid mistakes. Learn the market and get a professional consultation from developers and product managers you can trust.

The last concern is shared by most mobile app owners across domains. While people spend over 90% of their total time on mobile devices in apps, just eight to ten mobile apps account for most of this time. Most apps are deleted just a few days after they’re installed.

In this respect, however, travel apps are lucky: according to Statista , travel apps boast one of the highest uninstall periods, or the number of days it takes for the average user to uninstall an app after the last interaction.

Users keep travel apps on their devices longer than any other type of app save ecommerce apps. Another piece of good news is that you can effectively influence the number of downloads by offering your clients unique offers and other benefits they can get only on mobile.

But while your users will get these benefits, what do you get from a mobile app?

Goals and benefits of a travel agency app

Before starting to develop a mobile app for travel agency, you need to make sure your expectations match a mobile app’s capabilities.

Note that your application will have less reach than your website. Your mobile application will be targeted at people that already know your travel agency, though potential clients can also install it if you promote it to them.

Here are the main goals of mobile applications for service businesses:

• Increase customer loyalty
• Build a deeper connection with clients
• Providing a better experience

What do I mean by building deeper connections? This has to do with the insights you get about your clients. This information is priceless, and you’ll never get it through any other channels. It includes:

• Date of birth — Send personalized push notifications with special offers.
• History of past trips — Know where your clients have already been and make relevant suggestions for their next adventures.
• Accommodation preferences — Suggest the best hotels for your clients.
• Travel seasons — Find out when your clients typically travel and offer the best deals as the season comes.
• Tourist behavior — Is your client a fan of calm leisure at the seaside or an enthusiastic explorer? Find this out and tailor your offers according to their interests.

A mobile application can create an opportunity for you to personalize your service and see all statistics on your tours, user preferences, and user behaviors. This is information that most tourism agencies currently lack.

By creating a mobile app for existing clients, you can make them loyal to your agency. If they have an app installed, they’re likely to use your services over anyone else’s. Here are other benefits of a tourist app:

• Engage clients throughout the entire journey, from onboarding to return.
• Reduce operating costs, as customers will be able to get as much information in their apps as possible and you’ll be able to update it in real time. Your agents will spend less time on each customer and therefore will be able to take more clients.
• Get additional opportunities for upselling hotels, flights, tours, activities, and more.

Currently, 20% of your customers probably bring in about 80% of your revenue. If you make those 20% of customers loyal to you and make their customer journey easier, it will increase revenue.

Let’s find out what features mobile users need in a travel agency mobile app.

Best travel app features

Features for choosing tours.

1. Personal user profiles — Manage information about users such as name, profile picture, birthday, and travel preferences.

2. Tour package catalog — Showcase all the tours you offer with beautiful pictures, short descriptions, descriptions of accommodation, and dates.

3. Search with filters — Allow your customers to quickly find their dream destinations. Include filters by date, destination, transport type, and accommodation for the most effective search.

4. Catalog of hotels available for each tour — Each tour probably includes a few hotels to choose from. Show available hotels for specific dates and be sure to include pictures, descriptions, and reviews.

5. Catalog of excursions available for each tour — Your travel agency probably either has its own excursions or works with partners who are glad to show your clients around. Allow your clients to choose tours they’re interested in, or just show the excursions that are included in the tour by default.

6. Online tour package booking — Make booking a tour even faster and more convenient for your clients.

7. Mobile payments — Use any payment processor that’s suitable both for you and your clients. PayPal, Braintree, and Stripe are the most popular. With mobile payments, your clients can pay for the whole tour or make a prepayment right from a mobile device.

8. Travel details on flights and accommodation — Help your customers avoid losing any information and having to print it or save it elsewhere. It’s much more convenient to have everything in one place. Make sure users can access this feature even if they’re offline.

9. Tour packages and hotel reviews — Reviews prove your credibility and help clients choose from all available options. You should also let users leave reviews in your app to build a stronger community around your travel agency brand.

Features that are helpful during the trip

10. Online check-in — Allow users to register for a flight right from your mobile app without having to stand in line and pay for registration.

11. Maps and hotel directions — Help users get to their hotels after the flight. If you want to take extra care of your users, make sure to add offline mode to this feature.

12. Downloadable maps — Offline maps that users can download while they’re still at home or from any Wi-Fi spot should include the most common routes, sightseeing spots, and places such as restaurants and restrooms.

13. General information about weather, airport wait times, and visa requirements — Provide a manual of sorts that your clients can check whenever they need. You can add information that your clients often ask for so they don’t have to Google every single issue.

14. Push notifications — This is one of the most important features that instantly increases the retention rate of your app. To increase loyalty, notify users about something of value. This can be real-time alerts on price changes, new tours, or personalized offers.

15. Special offers — Show eye-catching tours on the main screen of your app before a user even starts using search and filters. Be sure to add different categories here such as top deals, “recommended deals, and last-minute deals.

17. Loyalty system — Your loyalty system can include points, miles, or any other internal currency your client can earn and spend during a trip on car rentals, flights, or anything else — be creative about it!

18. Birthday deals — With a mobile app, you’ll know more about your clients, including when their birthdays are. Offer something special for a user’s birthday, whether a tour or some extra points in the loyalty system.

Travel app development cost

In this section, I’ll give you an idea of how much can a travel mobile app cost. We have estimated each feature I presented you earlier in 8-hour working days a developer will need for implementation.

Note, that development cost also includes time for communication, the discovery stage, work of the business analyst , QA engineer, project manager, and other team members for the best quality of your app. Cost also includes fees for servers and third-party services such as maps.

You can read more information on additional costs of travel mobile app development in our article.

The cost also depends on the developer’s hourly rate. Here you can see what average rate you’ll pay for the same job in different parts of the world.

For example, an app that could cost $15 000 in Ukraine will cost you over $30 000 in North America, so the location of the team you choose also matters a lot. Consider this when you calculate the cost of each feature.

Here is the estimate:

Our experience

At Mobindustry we’ve already created a location-based travel application Triposo. It’s main idea is to provide offline maps to users who travel to certain destinations. Apart from online maps, Triposo offers tours, city walks and unpopular, but beautiful destinations with mini-guides made by other travellers and locals. In this app users can also book hotels, tours and activities.

Currently Triposo has over 50.000 destinations, and when we created this applications, in was a real challenge to provide complex offline maps that could be downloaded independently. We needed to implement a unique distribution system for separate region with its own set of locations, guides and booking opportunities.

To add even more value to users and get ahead of competitors, the business added other useful features like currency converter, phrasebooks, weather forecasts and information about locations, festivals and culture.

Final thoughts

Some travel agencies create apps where people can book everything from flights to hotels. But this doesn’t give clients any reason to install these apps, as people already have other big services with thousands of options.

Just as there’s no point trying to build another Facebook, you don’t have to create another aggregator. Focus your app around your own unique offers and show that you care about your clients. You can also make an app for travel agents as a complimentary part of your client app, to optimize the work of your staff.

To make your target audience happy, lift all the worries from your clients and make your tours super easy to book and enjoy. You can offer your clients a catalog of ready tours they can buy right away without having to worry about anything or let them create their own custom tours.

The most important features for a travel agency app include:

• Push notifications
• Search and filters
• Travel details

These features are a must. Everything else you can start adding later once you’ve gathered feedback from your first users.

If you want to create a travel agency application, be sure to contact us. We have experience in travel app development, and we can not only deliver the features but also make your app a great addition to your business.

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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

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The 10 best online travel agencies in 2024

The top 10 online travel agencies.

• Booking.com
• Lastminute.com

Best online travel agencies for business travel

1. travelperk.

Main offerings and features:

• Industry-leading travel inventory
• Flexible booking with FlexiPerk
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 fast customer support in target 15s
• VAT reclaim
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Save time and money on your business travel with TravelPerk

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting of expenses for expense reports
• Many connected apps, such as Uber and Airbnb for cars and hotels
• One solution for a variety of business travel spending

Click below to compare both platforms’ features and benefits

• Ample integrations
• Award-winning mobile app
• Employee-centric travel management

Click below for a more detailed comparison between both platforms:

Best online travel agencies for leisure travel, 1. booking.com.

• Intuitive booking tool and website
• Flight + Hotel booking for easily planning trips with no cross-referencing travel websites
• Simple car rental options and taxi hire
• Available in over 40 different languages and offers over half a million properties across 207 countries
• You can book experiences in your destination city to entertain you on your travels
• Genius rewards program

• Simple interface and booking tool
• Deals when making more than one booking
• 38 different languages and offers a 24-hour, multilingual customer support service
• Free cancellation within 24 hours of booking
• Millions of reviews to help make your decision

3. Lastminute.com

• Filter hotels according to budgets, star ratings, guest ratings, board types, and more
• ATOL protection on flight + hotel bundles
• Flash sales for last-minute deals
• Payment plans to spread out the cost of travel
• Extra entertainment booking for your trips, like theatrical productions and day trips
• Gift cards for gifting travel

• Expedia rewards for hotels, cars, and more
• Experienced support
• Compare cruise lines
• Big savings when booking flights, hotels, and car rentals
• Operates in nearly 70 countries and in over 35 different languages
• Luxury travel options

• Book hotels, flights, cars, and bundles
• 24/7 support
• Lower prices on the app
• Great last-minute deals for spontaneous travel

6. Bookmundi

Best online travel agencies for flights

1. skyscanner.

• Super flexible booking filters
• Cheaper flights and hotels than other OTAs
• Price alerts for travel routes of interest
• Easy-to-use booking tool and UI
• Hundreds of location and currency options
• One-way, return, and multi-city travel options

2. Kiwi.com

• Simple flight booking tool
• Partnerships with Booking.com and Rentalcars.com
• Discover deals anywhere with the option to open up your search
• Easy-to-use app

How do online travel agencies work?

What are the advantages of booking through an online travel agency.

• Access to comparison tools
• Peer reviews to help you with your decisions
• Flexible cancellation policies
• All your travel in one place
• Local flights and deals

Rewards programs

Comparison tools, peer reviews, flexible cancellation.

Flexiperk: Cancel anytime, anywhere. Get a minimum of 80% of your money back.

One account for all of your travel needs, a local approach to global travel, wrapping up.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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Home » Articles » The 4 Best Travel Visa Services in the United States

The 4 Best Travel Visa Services in the United States

The visa application process

Here is my quick list of the top visa services in the U.S based on my experience of having traveled to 50+ countries (and received countless visas along the way). I’ll go into more detail later in this post.

TravelVisaPro

PassportVisasExpress

Although I’m normally a do-it-yourself kind of guy, I sometimes get a travel visa service to take care of all the visa formalities for me. The best travel visa services in the United States (I’ll discuss 4 in total) often have knowledge and connections that the average person simply won’t have.

Getting experts to do the tedious work of getting the visa for you on your behalf can make a lot of sense and relieve you of future headache if you’re trying to secure a visa for a particular country.

Even for seasoned travelers like yours truly, visas can be incredibly frustrating. You have to get this document and that document; and often, despite having all of the necessary documents and fees in place, the consulate or government agency never fails to find a reason why they cannot process your visa.

If you have any questions on visas, good luck getting anyone to answer the phone….consulates and embassies are notorious for not picking up the phone. Many consulates would rather provide you with an e-mail address that gets you a short, uninformative response in three business days or more (and sometimes they don’t even respond).

The visa application process can be very stressful

So when the going gets tough, go ahead and get a good visa service to get your visa for you. Sure, the commission they get for doing this service is often quite high, but these guys do this stuff for a living and have the relationships and knowledge to help you save time and avoid future hassle.

Most visa services works as follows:

• You fill out a form.
• You gather the required documents.
• You send the visa service your required documents.
• Visa service takes care of everything and mails you your visa!

So, without further ado, check out the reviews below of the best travel visa services in the United States based on feedback from my readers and my personal experience. In order to evaluate the services, I took into account criteria such as responsiveness, website design, cost, professionalism, phone demeanor, and attention to detail.

As a side note, if you’re a U.S. citizen and don’t have a passport, all of the agencies below can also assist you with getting a passport. Service fees for both visas and passports vary between the companies, so be sure to check each website for their latest fees so that you can get the best rate.

With U.S.-based offices in Washington, DC and New York City, a U.K.-based office in London and a Canadian office in Ontario, VisaHQ is a heavyweight in the world of visa agencies. Even though they’ve been around in the online travel visa business since just 2003, they have grown rapidly and have the cleanest, most user-friendly website that you will find. If you go to the bottom of their home page to where it says “VisaHQ widgets”, you will find a cool tool that quickly shows you if you need a visa for pretty much any country in the world.

Using Visa HQ is as easy as:

• Completing the secure online application.
• Mailing the documents necessary to prove one’s identity
• Sit back, relax and wait for your passport or visa to arrive in the mail .

It is that simple.

When applying for a visa, customers can choose from a long line of countries. Also, anyone who orders a new U.S. passport from Visa HQ receives a free passport cover. In addition to issuing new passports, Visa HQ also lets people add pages to their passport, change their name on their passport and report a lost or stolen passport.

Prices for passports start at $59.00, and the company promises that there are no hidden or cancellation fees. When it comes to visas, VisaHQ is definitely the more expensive of the visa agencies listed here. With that said though, they are often worth every penny; but, nevertheless, be sure to shop around all these sites before settling on a travel visa service.

2. TravelVisaPro

With offices in San Francisco, Washington DC, New York, Los Angeles, Houston, and Seattle, Travel Visa Pro is superb. I’m a big fan of these guys. I did business with them in the past when I had to get a document legalized at a consulate in Washington D.C. They were super responsive and got back to me on any query I had in well under 24 hours (normally within the hour). If you are trying to get a document (such as a transcript or proof of employment) legalized, these guys are the ones to go with.

For passports only, customers can choose urgent shipping to have their passport delivered to them within two days of their application. For both passports and visas, customers can also get rush delivery, which is anywhere from one to three days for a visa and four days for a passport. The budget delivery option can allow customers to obtain their visa within three or more days and their passport within two to three weeks.

Travel Visa Pro also offers a concierge service where customers can have an employee fill out their application. There are many benefits to using the company’s concierge service, including but not limited to being entered into their VIP Program, free insurance coverage on one’s passport and free printing of electronic photos at Travel Visa Pro’s office. Many of my readers who have used the services of this company report that their service was fast, friendly and efficient.

I would say that the one downside to Travel Visa Pro is their overly busy, text-filled website. It is not as user-friendly as the VisaHQ website, meaning you have to hunt around a bit to find out what you are looking for. In order to get a visa, when you go to their homepage, choose the country where you want to go in the small drop-down list under the “Visa Services” heading. You will then need to follow the steps listed on the website in order to apply.

3. PassportVisasExpress

With more than 15 years’ experience issuing passports and visas, PassportVisasExpress has been around longer than some of the other travel visa services out there. I’ve heard from a lot of satisfied readers who have used their services to obtain a passport and/or visa without any hassle.

Passport Visas Express specializes in expediting passport applications in as little as 24 hours, but they have a pretty decent visa service as well. I do find their claim to issue “expedited” visas to more than 150 countries a bit misleading though (not that many countries offer expedited visas). In most situations, visa processing speeds will be at the whim of the consulate (which is beyond their control).

With that said, the user interface is superb, and the site is chock full of visa information. I love it how you just click on the visa button, enter your zip code, and you go right to the appropriate visa information for the consulate of your jurisdiction. I know this must have taken a TON of work to implement, so I give a strong Bravo to these guys for putting this functionality on their website.

PassportVisasExpress also offers a live online chat. They issue new and replacement passports, as well as passports for children and updated passports for a person who has changed their name, lost their passport or needs to obtain a second one.

TraVisa is a company that specializes in issuing passports and visas to travelers quickly and easily. A service they offer that many other similar companies don’t is the ability to save an electronic version of one’s passport or visa on your smartphone. They have a mobile application that for Androids, iPhones and iPads let people get all the necessary information about their passport or visa. The company also allows its customers to register their travel with the U.S. Embassy. They even have an instructional video on their website that tells people everything they need to know about how to use their services.

TraVisa has offices in Atlanta, Washington DC, New York City, San Francisco, Chicago, Los Angeles, Boston, Miami, Houston, Ottawa and London. The countries they offer visas to include China, Brazil, Russia, India, Australia, Vietnam, Kenya, Tanzania and many more. This company also specializes in the legalization of documents.

The company’s website also includes a travel store where customers can purchase items such as phone cards, passport covers, maps and medicine to prevent jet lag.

The majority of customers that use TraVisa are applying for a visa to travel to Brazil, China, India, Russia and Vietnam (i.e. the countries that require U.S. citizens to get a visa).

Also, a cool feature of TraVisa is their visa “pre-check.” A visa pre-check is when a TraVisa Visa employee reviews a customer’s visa application to be sure that it was filled out properly, and the customer has all the necessary documents in place to get the visa approved. Once customers have ordered their visa they can keep track of their application by logging onto the TraVisa website and getting updates on their application status.

My readers report that TraVisa provides decent service (but not above and beyond like some of the others in this list…but still do give them a try if you are price shopping) when it comes to applying for or renewing a passport or visa.

So there you have it folks, the best travel visa services in the United States. Be sure to visit each website and check prices before deciding on a visa service. Service fees can vary quite considerably. Anyways, good luck on your visa hunt and safe travels!

Further Reading

Want Professional Visa Help? If you are a U.S. citizen and want professional help with getting a visa, check out my post on the 4 Best Travel Visa Services in the United States .

Worldwide Moving Guide: Everything you need to know in order to plan your move to 65+ countries around the world.

Find an Embassy or Consulate: Check my Worldwide Embassy and Consulate Finder to find the diplomatic representation nearest you.

Worldwide Jobs Guide: Be sure to check out my posts on how to find jobs in any country in the world.

Worldwide Dating Guide: Also, check out my posts on the best online dating sites in 60+ countries around the world.

Hey! I'm Addison Sears-Collins, the founder of Visa Hunter . You can learn more about me here . Connect with me by liking my fan page on Facebook , connecting with me on Twitter , or check out my website Automatic Addison where I build robots and embedded systems.

Visahunter.com accepts no responsibility or liability whatsoever with regard to the accuracy of the information contained on this site. Please read the Visitor Agreement and Disclaimer . If you think there is an error in the information, please bring it to our attention so that we can correct it. Also, some of the links above could be advertisements or affiliate links, which means that I will earn a commission (at no additional cost to you) should you decide to click on the links and make a purchase. I recommend sites from time to time, not because I earn money or get a tiny commission if you click on the affiliate links and make a purchase, but because, I want you to focus on the places that will deliver you the most value and the best results. Good luck!

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About 12go.asia :.

We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation (trains, buses, ferries, flights, transfers), visas, hotels, and day trips to customers from all over the world.

Main tasks and responsibilities:

Interesting challenging technical tasks that allow to polish the technical skills;

Find new solutions and advance the product;

Core system - high complexity combination of cache, database clusters, and numerous plug-ins under Symfony and Smarty and last generation code;

Main front is using Nuxt, other pages are using JQuery/Bootstrap;

We have high complexity code that was developed by various development teams, not fully covered by the tests.

Requirements:

Advanced level PHP, SQL;

Ability to work with JS/TS;

Ability to work with legacy code;

Ability to refactor, experience in unit testing;

Stable Product Experience (you like to work for a long period at one product to become a real ‘Go To Person’);

Experience in high workload projects;

Ability to work with complex code (for you cracking problems goes first, technology after);

Ability to approach the specific tasks in the large flow of the workload;

Technical English (main IT team is Russian speaking);

Technical Education;

Experience in OTA (online travel agency) is a huge plus.

Nice to have:

Tech leading and architecture experience;

Experience in dividing monolith into microservices;

Interest in the travel domain and willingness to improve the product.

What do we offer:

Engaging work on a product that enables millions of travelers to book their trips daily;

Remote work opportunity, allowing you to work from your own location;

Paid vacation days;

Access to paid training and various educational programs;

The chance to collaborate with an enthusiastic and friendly team in an international environment;

A competitive salary based on your experience.

Please send your CV to [email protected]

Don't let this one get away.

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Electronic travel authorization

This is the Government of Canada’s official web page to apply for an electronic travel authorization (eTA) to fly to, or transit through, a Canadian airport. It only costs CAN$7 . Find out what it is and how to apply online.

The Government of Canada will perform updates to its online system from 11:30 pm to 6:30 am ET on June 10, 2024 . The eTA application form will not be available at that time. We apologize for the inconvenience. To apply for an eTA, please return after 6:30 am ET on June 10 .

The eTA system is currently down. We are working to resolve the issue. Thank you for your patience.

The eTA system is experiencing delays. We are working to resolve this issue. Thank you for your patience.

As of 11:30 p.m. ET on February 29, 2024,

• you need to meet new requirements to be eligible for an eTA
• if you had an eTA before 11:30 p.m. ET on February 29, 2024, it has been cancelled unless you also have a valid work or study permit
• if you have an eTA application in progress at the time, you need to apply for a new eTA or for a visitor visa
• before you travel to Canada, you need to apply for a new eTA if you’re eligible
• if you’re no longer eligible for an eTA, you need to apply for a visitor visa to travel to Canada

Learn more about the new requirements .

Most requested

• Find out what you need to travel to Canada
• I’m visiting the US and want to visit Canada. Do I need an eTA?

Apply online for an eTA

To apply, you must have a valid passport, a credit or a debit card and an email address, and you must answer a few questions in the online application.

What to do after you apply

What to expect if we need more details from you, and things to keep in mind after you receive an eTA

Dual Canadian citizens need a Canadian passport

How to apply for a passport, and why you need a passport and not an eTA for travel to or through Canada

Check your eTA status

Get online updates on pending applications as well as information on the status of your current eTA

Flying to Canada?

Find out how easy it is to apply online. Learn how to get your eTA before you book your flight to Canada.

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Ready to renew your US passport? You can now apply online

FILE - The cover of a U.S. Passport is displayed in Tigard, Ore., Dec. 11, 2021. The State Department has opened a trial run allowing a limited number of people to apply to renew their passports online. (AP Photo/Jenny Kane, File)

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WASHINGTON (AP) — There’s an easier way to renew your passport — online.

The State Department has opened a trial run allowing a limited number of people to apply for their updated travel documents with a few clicks. You can’t just start anytime — windows will open at midday Eastern time each day and then close once the system has reached its daily limit.

The department says it’s taking it slow so it can monitor how the system is working. There are also a series of requirements to meet to be able to apply online, including:

— You’re 25 or older.

— You’re renewing a passport issued between 2009 and 2015.

— You aren’t changing any personal information.

— You won’t travel overseas for at least eight weeks after you apply.

There are plenty of other criteria on the State Department’s travel website , where you have to create an account to renew online. Expedited service still has to be done by mail.

It comes after travelers faced massive wait times to renew their documents amid a backlog blamed on lingering pandemic effects like staffing shortages and a pause in online processing last year that flooded the agency with applications.

Current processing time for a routine passport renewal is six to eight weeks.

Watch CBS News

Passports can now be renewed online. Here's how to apply.

By Khristopher J. Brooks

Edited By Anne Marie Lee

June 13, 2024 / 11:24 AM EDT / CBS News

U.S. travelers can now renew their passport online under a pilot program the U.S. Department of State launched on Thursday. 

The State Department's new online system will allow U.S. passport holders to start a renewal application for a short window of time every day, closing once the system has reached a designated number of new applications, officials said in a statement . The agency is preparing a full launch of the renewal system at some point after testing, but didn't provide an exact date. 

If successful, an online renewal system could shorten the sometimes monthslong process travelers experience when trying to update their passport. 

"During the next several months, we plan to continue to limit the number of applications accepted each day so we can monitor the system's performance in real time," the department said. "If you are unable to start your application, try again on another day."

Processing passports has become a growing problem for the State Department ever since COVID-19 travel restrictions were lifted, with the agency bombarded with an overwhelming number of applications  each week. The passport application backlog grew so heavy last year that federal lawmakers from California, Colorado and Oklahoma introduced separate proposals to the Senate to speed up the application process. 

Republican Sen. James Lankford of Oklahoma  proposed legislation  that would improve the online tracking of passport applications and allow the State Department to hire more staff. Democratic Reps. Adam Schiff and Ted Lieu of California introduced the  PASSPORT Act  to streamline the passport application and renewal process.

The number of Americans holding valid U.S. passports has grown at roughly 10% faster than the population over the past three decades, said Jay Zagorsky, an economist at Boston University. Just 5% of Americans had a passport in 1990, according to the State Department. That number grew to 48% in December.

The State Department issued a record setting 24 million passports in 2023. Wait times for passport applications and renewals  returned to their normal 6-8 week time frame in December , the State Department  said . 

Renewing your passport online involves a six-step process:

• Create a free MyTravelGov online account. 
• After the account is created, log in and start a renewal application by clicking on the "Renew Your Passport" button.
• On the form that appears, fill in all the boxes with the information currently printed on your passport.
• Enter your plans to travel internationally if your departure is within the next eight weeks.
• Upload a jpeg photo of yourself. No selfies. 
• Pay the passport renewal fee and digitally sign the application.

Visit the State Department's online renewal website for more details. 

Khristopher J. Brooks is a reporter for CBS MoneyWatch. He previously worked as a reporter for the Omaha World-Herald, Newsday and the Florida Times-Union. His reporting primarily focuses on the U.S. housing market, the business of sports and bankruptcy.

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See the Official Trusted Traveler Program Website for more information on the differences between the five Trusted Travel Programs.  

FAQs for Trusted Traveler Programs

Top Five FAQs

1. I am a current Global Entry member. How do I update my passport information?

All Global Entry members can update their passport information through their TTP account. Click on "Update Documents." If the passport update involves a name change, you must visit a Global Entry enrollment center to update your information.

2. What if my passport expires?

Your DHS Trusted Traveler Programs membership date is not dependent on the passport expiration date. Membership will remain valid, even if the passport expires.

If you receive TSA PreCheck ®  benefits through your Global Entry membership, you will not be eligible to use them until you have renewed your passport and updated your account.

3. How do I renew my Global Entry membership?

You become eligible to renew your membership one year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits up to 24 months after your membership expiration date.

Follow these steps to renew Global Entry membership:

• Log onto the TTP website ( https://ttp.dhs.gov ).
• If you don't have a login.gov account, you will be directed to login.gov to create an account first then you will be prompted to setup your TTP account profile. On the profile page, you will need to associate the account with your PASSID (membership number). See the back of your Trusted Traveler card or your approval letter.
• From your Dashboard, select the Renew button on your Global Entry, NEXUS, SENTRI or FAST program membership section. You must declare your citizenship (if you are a US Citizen, you declare "U.S.").
• Select the program that you wish to renew. You may select to renew another program for which you are eligible. However, remember that depending on the program you choose, your benefits may change. On the next page, acknowledge the program requirements.
• Follow the guidelines provided on the Membership Renewal page.
• When you have updated all information in the application, on the Final Review page, click Confirm and Continue in each section. At the bottom of the page, click Save and Continue .
• On the Certify page, answer Yes or No to "Do you certify?"
• Select Next . The Purchase Summary page will display.
• Fees are for application processing and are non-refundable. Check the box under the total application fee to agree and proceed.
• Select Pay Now . The online payment page displays.
• After payment, you will be returned to your TTP Dashboard.

4. My travel companions (children, spouse, or co-travelers) are not Global Entry members; can they come through the Global Entry lane with me?

No, only Global Entry members can use the Global Entry lanes.

5. Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident?

TTP works with countries around the world to provide foreign nationals with access to the Global Entry Program. There may be additional requirements you must meet depending on our country of citizenship. To find current foreign partner agreements and if additional requirements must be met, select an International Arrangement and your country of citizenship.

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