citi government travel card replacement

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Travel charge card

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  • Per Diem Lookup

What is the travel charge card? The GSA SmartPay® 3 program provides charge cards to U.S. government agencies, as well as tribal governments, through master contracts that are negotiated with major banks. 

There are currently more than 560 federal agencies, organizations and Native American tribal governments participating in the program, spending $30 billion annually, through 100 million transactions on more than three million cards.

There are three types of travel accounts:

  • Individually billed accounts are issued to employees to pay for official travel and travel-related expenses. The government reimburses employees for authorized expenses. The employee is responsible for making payment to the bank.
  • Centrally billed accounts are established by some agencies to pay for official travel expenses. Centrally billed accounts are paid directly by the government to the bank.
  • GSA SmartPay Tax Advantage Travel accounts  are new product offerings that combine an Individually Billed Account (IBA) and Centrally Billed Account (CBA), providing a means to obtain tax exemption automatically at the point of sale for rental cars and lodging charges. The combined features of CBAs and IBAs are a key characteristic of this product. When using the Tax Advantage Travel Account, charges for rental cars and lodging will be automatically billed to a CBA for payment. Charges for other travel-related purchases, such as meals and incidentals, are billed to the IBA portion of the account.

What is the benefit for federal agencies? Each agency or organization using the travel charge card receives a rebate based on sales volume. The sale refund is remitted to the organization. In addition, a separate refund is provided to agencies and organizations based on improving speed of payment.

How can travel managers make it happen? In 1988, Congress mandated that federal employees use the government travel charge card for all payments of expenses related to official government travel, with some exceptions. 

Travel managers should ensure that all of their travelers use their government-issued travel charge card for all purchases of travel-related services or products such as rental cars, hotel rooms, and telephone or Internet service.

Looking for more information on SmartPay? The  GSA SmartPay program provides charge cards to U.S. government agencies/departments, as well as tribal governments, through master contracts that are negotiated with major national banks. Additionally, to contact Travel Program call 888-472-5585 or email [email protected]

  • Download the complete Federal Travel Regulation
  • Joint Travel Regulations
  • Foreign Affairs Manual

PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

No results could be found for the location you've entered.

Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2022 and 09/30/2025.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

GSA Contact Numbers

(for federal agencies, excluding Department of Defense)

Cardholder Servicing:

1-800-790-7206 (Toll-free)

904-954-7850 (Outside US)

Agency/Organization Program Coordinator (A/OPC) Servicing:

1-877-841-7185 (Toll-Free)

1-904-954-7314 (Outside US)

Visit the GSA's SmartPay 2 Program Website

Department of defense contact numbers.

800-200-7056 (Toll-Free)

757-852-9076 (Collect/Outside US)

Agency Program Coordinator (APC) Servicing:

866-670-6462 (Toll-Free)

757-853-2467 (Collect/Outside US)

Email for DoD Travel helpdesk:

[email protected]

DoD Frequently Asked Questions

IMAGES

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VIDEO

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COMMENTS

  1. Department of Defense Travel Card Benefits

    Department of Defense Travel Card Benefits

  2. PDF Government Services

    Using your Citi Government Travel Card for cash access at ATMs, if you are authorized to do so, is another important convenience of the card. Whenever you need cash for official business, you ... replacement card. In the U.S., please call 1-800-790-7206. Outside the U.S., call Citi collect at 904-954-7850. Account Statement

  3. PDF Citi Government Travel Card Cardholder Guide

    Exceptional dedicated customer services, wherever you are. Our Customer Service Center is committed to satisfying the needs of all Citi Government Travel Cardholders. Inside the U.S., simply call us toll-free at 1-800-790-7206, 24 hours a day, seven days a week, every day of the year. Outside the U.S., call at +1-904-954-7850.

  4. Government Travel Charge Card

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  7. Citi Commercial Cards

    Citi Commercial Cards. You are accessing this computer system in order to service the U.S. General Services Administration Federal Government commercial cards program. This system is "FOR OFFICIAL USE ONLY," and is subject to monitoring and recording to the extent permitted by law and/or regulation. Therefore, no expectation of privacy is to be ...

  8. Online Travel Card Application Instructions

    After accessing the link, follow the steps below to complete an online application. Under new users select " Apply for Card "; Select " Invitation Passcode " then click on continue; Type in the invitation passcode, then type in the inviter's email address then select continue; You will now be at the " User Registration " screen; please follow ...

  9. GOVERNMENT TRAVEL CHARGE CARD PROGRAM

    Government Travel Charge Card Program

  10. Travel charge card

    Learn about the travel charge card program for U.S. government agencies and tribal governments, which provides rebates, tax exemption and convenience for official travel. Find out how to apply, use and manage your travel charge card account.

  11. PDF Citi Government Travel Card Cardholder Guide

    s of all Citi Government Travel Cardholders. Inside the U.S., simply call us toll- free at 1-800-790-7206, 24 hours a d. y, seven days a week, every day of the year. Ou. side the U.S., call collect at 904-954-7850.We are here to answer your q. estions and provide the assistance you need. This guide presen. s basic procedures and rules for card ...

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  13. PDF Government Travel Card Individual Liability Application

    Note: This form should be completed by the Agency/Organization Program Coordinator with the required information input from the Applicant. Please complete the application by typing in the data and printing to sign and fax. Please see page 4 for instructions. ONLY Fax: 605-357-2092 FAX to (605) 357-2092. Required felds denoted by an asterisk

  14. PDF Department of Defense Travel Card Cardholder Guide

    ying the needs of all Citi DoD Travel Cardhold. rs. Inside the U.S., simply call us toll-free at 1-800-200-7056, 24 hour. a day, seven days a week, every da. of the year. Outside the U.S., call 757-852-9076.We are here to answer. our questions and provide the assistance you need.This guide.

  15. PDF Citi® Department of Defense Government Travel Card Guide

    APC Assistance. Call toll-free 1-866-670-6462. For APCs outside of the U.S., call collect to 1-757-853-2467. The Client Account Representatives (APC Support) are available Monday through Saturday 7am-9pm EST. The Client Account Specialists (CPM support) are available Monday through Friday 7am-6pm.

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  17. Reducing Travel Card Delinquencies: Cardholders

    This article provides instructions for Government Travel Charge Card (GTCC) cardholders in reducing travel card payment delinquencies. Cardholders are responsible for using their Travel Card in accordance with policy, including use of split disbursement and ensuring payment in full of their current and past due balances no later than the Citibank statement due date for both temporary duty (TDY ...

  18. Department of Defense Travel Clients

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  20. PDF Government Travel Card Individual Liability

    constitute my agreement with the terms, conditions and procedures contained in the Citi Government Services Travel Card Program Cardholder Account Agreement that will accompany the card. I understand that it is my responsibility to notify Citi at 1-800-790-7206 (overseas call collect at 904-954-7850) immediately if my card is lost or stolen.

  21. PDF Individually Billed Card Account Reinstatement Form

    Individually Billed Card Account Reinstatement Form

  22. Cash Back Credit Cards

    For a limited time, earn % total cash back on hotel, car rental and attractions when booked on the Citi Travel SM portal through 12/31/24. This is % cash back on top of the 1% when you buy and the 1% as you pay. 2; Mastercard ® ID Theft Protection TM available for no additional charge; $0 liability on unauthorized charges

  23. GSA Contact Numbers

    GSA Contact Numbers (for federal agencies, excluding Department of Defense) Cardholder Servicing: 1-800-790-7206 (Toll-free). 904-954-7850 (Outside US). Agency/Organization Program Coordinator (A/OPC) Servicing: