is qantas travel money worth it

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This prepaid travel money card offers Qantas Points on all eligible purchases at home and overseas.

The Qantas Travel Money Card is a reloadable, prepaid Mastercard that lets you load and lock in exchange rates for up to 10 foreign currencies. This gives you a way to avoid currency conversion fees when you're travelling or shopping online with overseas retailers. The Qantas Travel Money Card (previously known as Qantas Cash) is also the only prepaid travel money card that lets you earn Qantas Points as you spend.

Note: Qantas Travel Money is rebranding as Qantas Pay from May 2024. Existing cardholders can keep using their cards, but applications for new Qantas Pay cards won't be available until 21 May 2024. We'll update this review with fresh details when Qantas Pay launches.

Qantas Travel Money Card supported currencies

• Australian dollars (AUD)
• United States dollars (USD)
• Great Britain pounds (GBP)
• Euros (EUR)
• Thai baht (THB)
• New Zealand dollars (NZD)
• Singapore dollars (SGD)
• Hong Kong dollars (HKD)
• Canadian dollars (CAD)
• Japanese yen (JPY)
• Emirates dirham (AED)

You can load money onto the card in any of these supported currencies. You can also transfer funds between the currency wallets held on your card.

Exchange rates

Qantas and Mastercard Prepaid determine the foreign exchange rates used on this card, which vary daily. You'll get details of the applicable exchange rate before you load funds or transfer them between currency wallets.

You can also get details of current exchange rates through the Qantas Money app, website or by calling Mastercard Qantas Travel Money Global Support on 1300 825 302 (Australia) or +61 1300 825 302 (overseas).

Funds loaded via bank transfer or BPAY are loaded in Australian dollars, which is the default currency. You can change your default currency by logging into your account online at Qantas Travel Money.

Currency wallet order

If you're spending money in a currency that's loaded on your card, those funds will be used first. For example, if you're in the UK and have GBP loaded on your card, the payment would be made in GBP.

Default currency order

• AUD Australian Dollars
• USD United States Dollars
• GBP Great British pounds
• THB Thai baht
• NZD New Zealand Dollars
• SGD Singapore Dollars
• HKD Hong Kong Dollars
• CAD Canadian Dollars
• JPY Japanese Yen
• AED United Arab Emirates Dirham

Where can I use my Qantas Travel Money (Qantas Cash) Card

The Qantas Travel Money Card can be used around the world, where Mastercard is accepted. This includes in-store, online and at ATMs.

Just keep in mind that some businesses may not accept a Mastercard Prepaid card, including for pre-authorising transactions (such as hotel security deposits). You also you can't use it for manual or offline transactions, unlawful activity, gambling or adult entertainment.

Features of the Qantas Travel Money Card

• Locked-in exchange rates. You'll get details of the exchange rate before you add funds to this card and can lock it in for the supported foreign currencies. This helps you avoid changes in the exchange rate when you're overseas. It also makes it easier to know how much money you have to spend in each currency.
• Earn Qantas Points. You'll earn 1.5 Qantas Points per AUD$1 on eligible spending in a foreign currency and 1 Qantas Point per AUD$4 spent in Australia. Eligible spending includes most purchases and retail payments. But transactions that don't earn points include money orders, foreign currency purchases, gambling chips and ATM withdrawals.
• Earn points twice with partners. If you use the Qantas Travel Money Card to pay for spending with Qantas partners, you'll earn points once with the merchant and once with the card.
• Worldwide ATM alliance. You can access cash anywhere in the world at any ATM that accepts Mastercard Prepaid.
• Smartphone app. The Qantas Money app gives you a way to manage your account and check details straight from your phone or device. This includes checking your balance and transactions, loading funds, getting your PIN and temporarily locking the card.
• No domestic ATM withdrawal fees. You can withdraw cash at any ATM within Australia without being charged a fee. But keep in mind that some ATM operators may directly impose a separate fee.

How much does the Qantas Travel Money Card cost?

There's no monthly or annual fee for the Qantas Travel Money Card but some fees do apply at other times. So, we've covered them here:

How to use the Qantas Travel Money card

Once you have successfully requested your Qantas Travel Money Card, here are 3 key steps to use it.

1. Activate the card

After requesting the card, you'll get details of how to set up your account. This includes an identity verification process that's typically done online, but may be done in-person if required.

Your card will be activated once you've set up your account. You'll then need to get your PIN, which you can do by logging in to the Qantas Money website or app, or by calling Mastercard Qantas Travel Money Card Global Support on 1300 825 302, or +61 1300 825 302 from overseas.

2. Load funds on the card

You can add funds to your Qantas Travel Money Card online or through the app using BPAY, bank transfers or a debit card.

With BPAY, it takes up to 2 business days for the transaction to be processed and funds to be available. With a bank transfer, it takes 1 day. With a debit card, funds are instantly available but there is a 0.5% fee for loading funds via debit card. Note that payments processed after 2pm AEST may take longer.

Manage your account

You can can check your transaction history and balances, transfer currencies and update you settings at any time by logging in to your account through the Qantas Money app or website.

Alternatively, you can calling Mastercard Qantas Travel Money Card Global Support on 1300 825 302 in Australia or +61 1300 825 302 from overseas.

What do I do if I return home with foreign currency remaining on the card?

There are no fees for keeping funds on this card. So you could leave them in the foreign currency, convert them to another foreign currency or convert them to Australian dollars to spend domestically.

You can also transfer funds to another Qantas Travel Money Card through your account.

If you decide to close the account, you can contact Mastercard Qantas Travel Money Global Support on 1300 825 302 and get the remaining funds deposited in your nominated bank account.

Who do I contact if my card is lost, stolen or damaged?

You can put a temporary lock on your card through the Qantas Money app if it's lost or stolen.

For further security support or to cancel the card due to fraud, contact Mastercard Qantas Travel Money Card Global Support on 1300 825 302 in Australia or +61 1300 825 302 from overseas.

How to get the Qantas Travel Money Card

You can request a Qantas Travel Money Card online through the Qantas Money website.

You'll need to log in to your Qantas Frequent Flyer account and fill in a simple request form.

Are there any eligibility requirements?

You must be more than 16 years old, a Qantas Frequent Flyer member and have a residential address in Australia. You also need to complete an identity check. If this can't be done online, you can get your ID verified at an Australia Post outlet.

• Qantas Travel Money changes FAQ
• Qantas Travel Money Card information PDF
• Qantas Travel Money Card TMD

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February 18, 2024

Should I load Japanese Yen onto my Qantas Money card to use in Japan or is it better to just load AUD and use that

Sarah Megginson Finder

February 20, 2024

Hi Maya, If you load it as AU currency, you may be charged currency conversion fees and international transaction fees, so you’re better off loading Yen.

February 07, 2024

Can you use your Qantas Money card to tap for purchases overseas? Will it work in Egypt?

February 14, 2024

The card works in all countries except in geographical regions currently affected by sanctions. These include Iran, North Korea, Sudan, Syria and the Crimea, Donetsk and Luhansk regions, though Qantas may change and update this list at any time.

You will need to present the card and physically insert or swipe it, so you won’t be able to tap.

Hope this helps!

January 15, 2024

Can I deposit cash to qf money card? If yes how and where I can do it? Any charges for cash loading?

Yes, a charge of 0.5% applies for loading currency.

You can do this online.

Best of luck!

December 21, 2023

Hello Amy, Which of the Travel Money Cards can be linked to your phone for digital payments?

Amy Bradney-George Finder

December 27, 2023

Hi Pete, Thanks for your question. One option is to consider cards that can be added to Apple Pay or Google Pay, such as the Wise Travel Money Card or Revolut travel account. Some cards also offer apps that you can use to pay and/or manage the account. While mobile wallet payments are easy for online shopping, keep in mind that you may need to use a physical card when you’re travelling. So you may want to compare a wider range of travel money cards to find one you want. I hope this helps.

November 19, 2023

I want to know, if I have loaded CAN dollars and used my card for ‘tap’ purchases, such as a coffee ect. Do fees apply?

November 21, 2023

Hi Bel, This card doesn’t charge additional fees for contactless payments. Just keep in mind that there could be other costs, for example if a business applied a fee for card payments. I hope this helps.

Amy Bradney-George

Amy Bradney-George was the senior writer for credit cards at Finder, and editorial lead for Finder Green. She has over 16 years of editorial experience and has been featured in publications including ABC News, Money Magazine and The Sydney Morning Herald. See full profile

• Debit cards
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• Revolut travel account review
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Qantas Cash Travel Card Review

Learn about the Qantas Cash Travel Card in this review to help you decide whether this is the card for you.

• Multicurrency Pre-paid Travel Card
• Use at millions of Mastercard locations
• Earn Qantas points with purchases
• Free Qantas Frequent Flyer Membership
• Load up to 11 currencies
• Lock in exchange rates
• No domestic ATM fees

Pros and cons of using Qantas Cash Travel Card

• Free to purchase and free reload
• Receive complimentary membership to the Qantas Frequent Flyer
• No foreign currency conversion fee
• You cannot change your PIN
• International ATM withdrawal fees

Benefits of the Qantas Cash Travel Card

• Chip and PIN
• Suspend your card and access emergency funds if your card is lost or stolen
• Mastercard Qantas Cash Global Support available 24/7
• Mastercard Zero Liability to protect your from fraud

Convenience

• Easy way to access different currencies while abroad, and manage your money effectively
• Use online or directly to pay for goods

• Free to purchase with free reloads
• Earn Frequent Flyer points with Qantas Cash with purchases at home and overseas
• No monthly account fees
• Plus, eligible Australians can receive complimentary Qantas Frequent Flyer membership with Qantas Cash, saving you $89.50

Manage Your Money

• Load easily online via BPAY, bank transfer or Debit Card Load
• Register online to load funds, check balance, transfer funds and view your transaction history

Currencies and Countries

Currencies supported.

• Australian dollars (AUD)
• US dollars (USD)
• Great British pounds (GBP)
• New Zealand dollars (NZD)
• United Arab Emirates dirham (AED)
• Hong Kong dollars (HKD)
• Canadian dollars (CAD)
• Singapore dollars (SGD)
• Thai baht (THB)
• Japanese yen (JPY)

Load Amounts

• Minimum Load $50
• Maximum Load $20,000 (single load), $100,000 (across all currencies)

Transaction Limits

• ATM Withdrawal Limit (24 hours) : AUD 3,000 (or currency equivalent)
• POS Transaction Limit (24 hours): AUD 15,000 (or currency equivalent)

All prices are in AUD

* A foreign exchange rate will apply to foreign exchange transactions

** Loading and reloading are free but will have a 1% charge when via Debit card

Qantas Cash Travel Card does not charge for balance enquiry fees, but you may be subject to charges by the ATM operator.

Leah lives in Melbourne but is originally from Perth. Her family and friends, with exception of a few, all still live in Perth, so Leah tries to visit home at least 3 times a year. As Leah visits a lot of places worldwide both for leisure and business, she was attracted to receiving the complimentary Frequent Flyer membership if she were to apply for the Qantas Cash Travel Card. She could earn Frequent Flyer points through her simple, personal purchases while abroad, and also earn points from her couch by using her card online. With no purchase or monthly fees, Leah applied for her Qantas Cash Travel Card and now uses it all the time, both online and by preloading her AUD into the currencies she needs for her destination. Bonus too when Leah now gets to use her points towards her flights back to Perth!

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Qantas Travel Money Card Review

While it’s straightforward to obtain foreign currency overseas, a quick trip to an ATM, or a currency exchange bureau, can leave you at the mercy of hidden fees and exchange rates. This is when a travel money card can be your friend. Travel money cards allow you to load up on foreign currency online wherever you are, so you can enjoy your holiday without the worry of sky-high exchange rates and fees.

What is the Qantas Travel Money card?

Qantas Travel Money is a prepaid debit card facility built into the back of the Qantas Frequent Flyer membership card. You can lock in exchange rates on multiple currencies and earn Qantas Points on eligible purchases at home and overseas. However, you must be an Australian resident to use Qantas Travel Money.

What can I use Qantas Money for?

You can use Qantas Travel Money like any other travel money card. Load your card up using Australian dollars via the app or website with your debit/credit card or bank transfer. From there you’re free to spend online or in store, anywhere that Mastercard is accepted.

You can load up to ten foreign currencies onto the Qantas Travel Money card: AED , CAD , EUR , GBP , HKD , JPY ,  SGD , THB and USD . You can also lock in exchange rates on these currencies before you fly, to avoid currency fluctuations.

Foreign currency exchange rates vary from time to time. Cardholders benefit from locked in rates that apply when you make a transaction or incur a fee in a currency loaded on your card.

Travellers should note that although the “Credit” button is used when making a purchase or a withdrawal at an ATM, this card is not a line of credit. The card cannot go into a negative balance.

Compare Travel Money Cards

If you’re a Kiwi and headed off overseas, check out the best in money cards. Here’s a rundown of some of the most popular cards in New Zealand:

The display order does not reflect any ranking or rating by Canstar. This information is not an endorsement by Canstar of travel money cards or any specific provider. Information correct as of 20/09/23. For full pricing details see individual providers’ websites.

Features of qantas cash card.

Please note these features are current at the time of writing. You should check the product provider’s website and product information at the current time.

• Global use: Use the card wherever MasterCard is accepted in over 210 countries and territories. Withdraw cash from millions of ATMs around the world displaying the MasterCard logo.
• Rewards points: Earn Qantas Points on all eligible purchases overseas and in Australia.
• Double dip: Spend with Qantas Frequent Flyer program partners using Qantas Travel Money and you’ll earn Qantas Points for eligible purchases from both the program partner and Qantas Travel Money.
• Online shopping: Shop online at international retailers.
• Security: Chip and PIN protected. Suspend your card if it is lost or stolen. Protected against fraudulent transactions with MasterCard Zero Liability.

Does the Qantas Travel Money card cost to use?

Unlike some prepaid cards, Qantas Travel Money doesn’t charge monthly or annual fees, making your holiday money travel further.

The only fees Qantas charges are an international ATM fee and a small load fee of 0.5% of the total load amount (when using a credit or debit card.

• Initial load fee: $0 (no fee)
• Currency conversion fee: $0 (no fee)
• Reload fee for bank transfers/app: $0 (no fee)
• Debit card load fee: 0.5% of the total load amount
• Transaction fee for purchases: $0 charged by Qantas, but some merchants may charge their own fee
• ATM fee (overseas): NZD 2.50 AED 6.50, USD 1.95, EUR 1.50, GBP 1.25, THD: 70, JPY 160, CAD 2.00, HKD 15.00, SGD 2.50

How do I get the Qantas Travel Money card?

• Order: If you’re already a Qantas Frequent Flyer, simply request a card online. If you aren’t a Frequent Flyer, you’ll need to register before you can apply for a Travel Money card.
• Register: Register your card online upon receiving it.
• Load: Load your card for the first time via online banking or ‘Instant Load’ via the Qantas Money app or website using a debit or credit card.

Where can’t I use Qantas Money?

As a MasterCard product, the Qantas Travel Money card may currently not be used in the following countries and regions due to economic or trade sanctions:

• North Korea

If you attempt to use your card or withdraw cash from an ATM in any of these countries, your request will be declined. New Zealand also imposes its own sanctions from time to time; please check the Ministry of Foreign Affairs and Trade for details on the countries you intend to visit.

Eligibility to apply for Qantas Travel Money card

To apply for the Qantas Travel Money card, you must meet the following criteria:

• At least 16 years old
• An Australian citizen
• Member of Qantas Frequent Flyer program

Written by: Caitlin Bingham | Last updated: November 16, 2023

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Help and Support

Qantas travel money, 27/02/2024 • knowledge, information.

What is Qantas Travel Money?

Qantas Travel Money is a prepaid debit card facility built into the back of the Qantas Frequent Flyer membership card. You can lock in exchange rates on multiple currencies and earn Qantas Points on eligible purchases at home and overseas. You must be an Australian resident to use Qantas Travel Money. Qantas Travel Money is issued by EML Payment Solutions Limited ('EML') (AFSL 404131) (the Issuer). Consider the Product Disclosure Statement (PDF)  and Target Market Determination (PDF) . Conditions apply. Learn more about  Qantas Travel Money .

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What Is A Travel Money Card?

How does a travel money card work?

How many currencies can you load at once, other features to compare, how to get a travel money card, when is a travel money card worth it, alternative options.

A travel money card, also called a prepaid travel card, is a type of card that can hold foreign currencies. It’s intended for overseas travel, and you can use one to withdraw foreign cash from ATMs and to make purchases in a local currency. 

Think of a travel money card as a debit card that uses local currency. Before you use a travel money card, you’ll preload a set amount of a specific international currency onto the card at the day’s exchange rate. For example, if you’re travelling to Italy and France for two weeks, you’d load Euros (€‎) onto the card and use it instead of your regular debit or credit card during your trip. 

You can continue reloading money onto the card via an app or website as you spend your funds. So, if you blow through your Euros in Rome, you can top off your card’s balance before arriving in Paris. 

Understanding the value of your exchange

The value you exchange currency for will depend on when you load your funds. Rates change from day to day, but you’ll lock in the rate used at the time you exchange currency. So, you’ll know the exact worth of the foreign currency in Australian dollars every time you use your preloaded card. 

On the one hand, a locked-in rate protects you from volatile currencies with fluctuating values. However, if the rate drops, you could be stuck with devalued foreign funds. So, while you can’t predict the future, try to coordinate the load when the exchange rate is most valuable — even if that means waiting a few days. 

The number of foreign currencies available will depend on the company providing the card, but you’ll generally find a wide variety of options. Even if dozens of currencies are available, there are typically limits to the number someone can load onto a travel money card. These limits vary by card, but these cards generally only allow for about a dozen currencies at once.

For example, here are common travel money cards and the number of currencies they can support simultaneously:

• Australia Post Travel Platinum Mastercard: up to 11 currencies
• Cash Passport Platinum Mastercard (issued by Heritage Bank): load up to 11 currencies
• CommBank Travel Money Card: up to 13 currencies
• Qantas Travel Money Card: up to 10 currencies
• Travelex Money Card: up to 10 currencies
• Travel Money Oz Currency Pass Travel Money Card: up to 10 currencies
• Westpac Worldwide Wallet: up to 10 currencies. 

The number of currencies available and the ability to load multiple currencies onto one card have obvious advantages: it helps you save on fees and makes it easier to manage your money while travelling overseas .

However, there are other key features to compare when choosing a travel money card.

Another thing to look for is reduced or waived fees for loading or reloading funds, account keeping, account closing and emergency card replacements.

Be sure to check for any potential fees when accessing leftover foreign funds you didn’t use on your trip, as there may be an unloading fee or an extra charge to withdraw funds and close your account. For example, Travelex charges a $4 monthly inactivity fee when the card hasn’t been used for more than 12 months. 

Top-up options

How easy it is to use a financial product is typically important, but simplicity and convenience may feel more essential when you’re on holiday. In that case, options to quickly load or reload funds and notifications when your balance is low can be very helpful. Some cards may allow you to top up your balance immediately and with little cost. With others, you may have to wait a few days and pay a small fee.

Top-up methods also vary. For example, you can use BPAY with certain cards, but not all. Some cards may require you to use a specific app or portal. If convenience and flexible top-up options are important to you, compare options accordingly.

Perks and benefits

Travel perks, such as airport lounge access or the ability to earn rewards, are also great features to look for. Digital wallet compatibility, allowing you to use a virtual version of your card, can also be helpful.

Security and customer service

Security features are also important. Look for a card with a PIN to use at ATMs and the ability to lock the card instantly if lost or stolen.

And, since you’re travelling overseas, 24/7 customer support is essential to ensure you have access to help when you need it.

To get a travel money card , you can go through your bank, an airline, a foreign exchange retailer or a payment merchant.

Prepaid travel card eligibility is comparable to the requirements for a debit card. For example, CommBank requests that cardholders are at least age 14, are registered with NetBank, and provide a valid email and residential address. 

You can apply directly on the provider’s website once you choose your favourite prepaid travel money card. Make sure to submit your application at least a few weeks before your trip in case of delays. 

» MORE: How old do you have to get a credit card?

Activating the card

Once you receive the card: 

• download the provider’s app and familiarise yourself with how it works
• register your account
• activate the card
• convert your money to the chosen currency. You might want to start with a smaller amount for the first part of your trip and reload while overseas or make one big transfer. 

While overseas, you’ll likely alternate between paying in local cash and pulling out your travel card. Your goal is to find the best travel card that allows you to pay for items with minimal fees and maximum protections flexibly. 

Possible advantages

• Provides access to multiple currencies. Most options allow you to convert Australian dollars into several different currencies simultaneously. That means you can have secure access to a handful of foreign funds during your next multi-country adventure. 
• Saves on ATM fees. Credit card holders won’t usually be charged the standard 3% foreign transaction fee or pay extra for in-network ATM withdrawals, loading, and topping up their cards. However, these are just generalisations — each credit card company or bank will have its own fee structure.
• Exchange rates are locked. You’ll pay for the local currency using the exchange rate available when you load funds, which locks in the rate. Having dependable value for your funds goes a long way for peace of mind, especially when travelling. 
• Fewer risks when lost. Losing a prepaid card while travelling is undoubtedly a hassle. However, a lost or stolen credit card can mean more risks, like thieves potentially accessing your personal banking details and account funds. Since a lost travel money card is unlikely to result in identity theft and fraud , some travellers find it a safer choice while abroad.
• Helps with budgeting. Trying to keep to preloaded funds may help you stick to a budget while on vacation. Plus, you see the value of money in the local currency, which can help you manage your finances while travelling. 
• May come with rewards and perks. Some travel money cards earn frequent flyer points or come with other special travel perks, like overseas customer service. For example, the Qantas Travel Money Card earns Qantas points, and the Westpac Worldwide Wallet prepaid travel money card offers airport lounge access to the cardholder and one companion access when a flight is delayed. 

Potential risks

• There are delays when reloading. If you need to top up your balance, you may need to wait up to a few days before funds are available to use. 
• Other fees. Some travel money cards may levy typical credit card fees for reloading funds, emergency card replacement, account maintenance, closures, inactivity and more. For example, Travelex and the Australia Post Travel Platinum Mastercard charge a $10 account closing fee.
• Limited acceptance. Travel money cards are less common than other payment options, so you may need help using one for all purchases. So, it’s always a good idea to carry emergency cash. 
• Typically lack rewards or major perks. Travel money cards may come with some, but these extras are usually less robust than the offerings on rewards credit cards . 

The right travel money card supports a stress-free trip, but you don’t have to use one when travelling overseas — your bank card or credit card could also be a suitable option. 

If you’re deciding between a travel money card and a travel credit card , it’s important to understand the differences in how they work. 

• Travel money cards are preloaded with foreign currencies, while travel credit cards spend borrowed money. Travel money cards are generally easier to obtain as they don’t require good credit or income thresholds. With a travel money card, you can withdraw funds from an ATM without incurring interest or cash advance fees . 
• Travel credit cards don’t usually hold foreign currency but offer perks such as international buyer protections, free insurance , airport lounge access and frequent flyer travel points . 

Be sure to consider other important features — such as security, reduced fees and travel perks — to decide if a travel money card is worth it for you. 

Frequently asked questions about travel money cards  

The available currencies will depend on the card, but you’ll generally find the following options: 

• United States Dollars (USD)
• Europe Euros (EUR)
• Great British Pounds (GBP)
• Japanese Yen (JPY)
• New Zealand Dollars (NZD)
• Hong Kong Dollars (HKD)
• Canadian Dollars (CAD)
• Singapore Dollars (SGD)
• Thai Baht (THB)
• Vietnamese Dong (VND)
• Chinese Renminbi (CNY)
• Emirati Dirham (AED).

Most Australian banks — including Westpac, CommBank, ANZ and NAB — have some sort of travel product, whether that’s a travel money card, a travel-friendly debit card or a travel credit card. However, ANZ and NAB no longer offer prepaid travel money cards.

About the Author

Amanda Smith is a freelance reporter, journalist, and cultural commentator. She covers culture + society, travel, LGBTQ+, human interest, and business. Amanda has written stories about planning for retirement for…

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What Is a Travel Credit Card?

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What Is a Frequent Flyer Program Credit Card?

Frequent flyer credit cards earn points or miles that can upgrade your travel and help you score free flights.

How To Lock, Block Or Freeze Your Credit Card

A card lock is essentially an on-off switch that allows you to temporarily freeze or block your credit card and most debit cards.

• Credit Cards
• Best Qantas Points Credit Cards

The journalists on the editorial team at Forbes Advisor Australia base their research and opinions on objective, independent information-gathering.

When covering investment and personal finance stories, we aim to inform our readers rather than recommend specific financial product or asset classes. While we may highlight certain positives of a financial product or asset class, there is no guarantee that readers will benefit from the product or investment approach and may, in fact, make a loss if they acquire the product or adopt the approach.

To the extent any recommendations or statements of opinion or fact made in a story may constitute financial advice, they constitute general information and not personal financial advice in any form. As such, any recommendations or statements do not take into account the financial circumstances, investment objectives, tax implications, or any specific requirements of readers.

Readers of our stories should not act on any recommendation without first taking appropriate steps to verify the information in the stories consulting their independent financial adviser in order to ascertain whether the recommendation (if any) is appropriate, having regard to their investment objectives, financial situation and particular needs. Providing access to our stories should not be construed as investment advice or a solicitation to buy or sell any security or product, or to engage in or refrain from engaging in any transaction by Forbes Advisor Australia. In comparing various financial products and services, we are unable to compare every provider in the market so our rankings do not constitute a comprehensive review of a particular sector. While we do go to great lengths to ensure our ranking criteria matches the concerns of consumers, we cannot guarantee that every relevant feature of a financial product will be reviewed. We make every effort to provide accurate and up-to-date information. However, Forbes Advisor Australia cannot guarantee the accuracy, completeness or timeliness of this website. Forbes Advisor Australia accepts no responsibility to update any person regarding any inaccuracy, omission or change in information in our stories or any other information made available to a person, nor any obligation to furnish the person with any further information.

Our Pick Of The Best Qantas Points Credit Cards For Frequent Flyers

Updated: Mar 20, 2024, 9:35pm

With Qantas credit cards, you can earn Qantas frequent flyer points with every transaction in addition to bonus points when you sign up. For those flying with Qantas, or even partner airlines on a regular basis, this may be the ideal type of credit card.

That’s why Forbes Advisor Australia has compared Qantas’ Frequent Flyer credit cards, to help decipher some of the leading choices for Australians and to highlight the key features of each. In this list we have focused solely on credit cards that earn directly into Qantas’ frequent flyer program. You can read about our favourite frequent flyer cards, including Virgin Velocity credit cards , in our guide .

Our Pick Of The Best Qantas Points Credit Cards 2024

• Qantas American Express Ultimate Card

Qantas Premier Platinum Master Card

• NAB Qantas Rewards Signature
• ANZ Frequent Flyer Platinum Card

ANZ Frequent Flyer Black Credit Card

• Westpac Altitude Qantas Black
• Qantas American Express Premium
• Qantas American Express Discovery Card

NAB Qantas Rewards Premium

Our methodology, what is qantas frequent flyer, what credit cards give you qantas frequent flyer points, do any qantas credit cards have no annual fee, are qantas point credit cards worth it, frequently asked questions (faqs).

• Best Credit Cards
• Best Frequent Flyer Credit Cards
• What Is A Credit Card
• How Do Credit Cards Work
• List Of Credit Card Companies In Australia
• Balance Transfer Credit Cards Explained

It’s worth noting that while the Qantas Titanium Credit Card offers numerous benefits to cardholders, it did not make our list due to its exorbitant annual fee of $1,200 which would be prohibitively expensive for most consumers. There are better-value cards on the market offering a range of perks for a lower annual fee.

We also excluded the American Express Qantas Business Rewards Card, despite being one of Qantas’ strongest cards and a high-ranker in our list, as it is designed for businesses not individuals.

Additionally, a handful of cards—the David Jones American Express Card, the American Express David Jones Platinum, and the Woolworths Qantas Platinum Credit Card—were excluded from our analysis as they are not currently accepting new applicants.

Note: The below list represents a selection of our top category picks, as chosen by Forbes Advisor Australia’s editors and journalists. The information provided is purely factual and is not intended to imply any recommendation, opinion, or advice about a financial product. Not every product or provider in the marketplace has been reviewed, and the list below is not intended to be exhaustive nor replace your own research or independent financial advice. For more information on how Forbes Advisor ranks and reviews products, including how we identified our top category picks, read the methodology selection below.

Bonus Points

100,000 bonus Qantas points when you apply online by April 2, 2024

Conditions apply

Points to Spend Ratio

1.25 Qantas points per $1 on everyday purchases

The Qantas American Express Ultimate Card is our top ranking credit card for those looking to earn Qantas points and accrue decent points and rewards.

Frequent flyers can earn 2.25 Qantas points on eligible Qantas transactions per $1 spent, and 1.25 Qantas points on every day purchases. Additionally, there is no limit to how many points an individual can earn within a single year.

Along with points earning, cardholders will also receive a $450 travel credit (offsetting the $450 annual fee), access to airport lounges, and complimentary travel insurance.

The Qantas American Express Ultimate Card does have a higher interest rate than usual, at 23.99%, with a lower interest-free period of 44 days. There is no minimum income required in order to be eligible for the card.

• Complimentary travel insurance
• Uncapped points earning potential
• Additional perks
• High annual fee
• High interest rate

60,000 bonus Qantas points, plus additional 20,000 bonus points if you haven’t earned Qantas points with a credit card in the last 12 months.

$399 per year. Reduced to $349 for the first year; offer until May 1, 2024.

1 Qantas points point per $1 up to AU$10,000 per statement period; then 0.5 points per $1 spent thereafter

The Qantas Premier Platinum Master Card offers 1.5 frequent flyer points per $1 spent on international spend, which is higher than the common 1:1 points earning ratio. Domestically, you can earn 1 point per $1, up to $10,000 per statement period, then 0.5 points per dollar thereafter.

There are a range of travel perks included with the card, such as complimentary domestic and international travel insurance, discounted companion fares, lounge access and more.

Unfortunately, despite the wide range of perks, there is no travel credit offered to offset the high annual fee. Instead, Qantas is offering a discounted annual fee of $349 for the first year, with the offer valid until May 1, 2024.

The Qantas Premier Platinum Master Card has a 19.99% interest rate on purchases, with 55 days’ interest free, and a $6,000 minimum credit limit. To be eligible for the card, you must have a minimum income of $35,000 per annum.

• Uncapped points earning
• Discounted companion fares and other travel perks
• No travel credit

90,000 bonus points on sign-up; 30,000 bonus points after 12 months

$295 for first year; $395 after the first year

1 Qantas Points per $1 up to $5,000 on everyday purchases; 0.5 Qantas points per $1 from $5,001 to $20,000

While the NAB Qantas Rewards Signature card has a very impressive bonus points offer of 90,000 when you spend $3,000 within the first 60 days and an additional 30,000 bonus points when you keep your card for over a year, unfortunately the points earning is capped at $20,000 per statement period.

Additionally, the travel perks are slimmer than others on the market, with no travel credit and no lounge access. However, the NAB Qantas Rewards Signature card does give cardholders a free Qantas Frequent Flyer membership, valued at $99.50. It also has a lower annual fee of $295 for the first year, and then $395 for each year after that.

There is complimentary insurance available for card holders, including travel insurance, rental vehicle excess in Australia, purchase protection insurance and extended warranty insurance.

Finally, there is no minimum income required in order to apply for the NAB Qantas Rewards Signature credit card, however there is a very high minimum credit limit of $15,000. It has a 19.99% interest rate with up to 44 days’ interest free.

• Generous bonus points offer
• Travel and other insurance included
• Discounted annual fee for first year
• Capped points
• Limited additional travel perks

75,000 bonus Qantas points and $100 back when you spend $2,500 on eligible purchases in the first three months

0.75 Qantas points for every $1 up to and including $3,000; 0.5 Qantas points for every $1 over $3,000

The ANZ Frequent Flyer Platinum Card offers uncapped points earning potential, however, the points-to-spend ratio is quite low. You can earn 0.75 points for every $1 up to and including $3,000 on everyday items, but then only 0.5 points for every $1 over $3,000.

There are no travel credit or lounge access, but with a lower annual fee than most ($295 per year) these may be perks consumers are willing to give up. Plus, if you’re not already a Qantas Frequent Flyer member, you’ll receive a complimentary membership valued at $99.50 with your card.

Additionally, there are impressive complimentary insurance offerings: both international and domestic travel insurance, rental vehicle excess in Australia, extended warranty insurance, and purchase protection insurance.

The interest rate on the ANZ Frequent Flyer Platinum Card is 20.49% with 55 days’ interest free. No minimum income is required for the card, and the minimum credit limit is $6,000.

• Uncapped points
• Fair annual fee
• No lounge access

100,000 bonus Qantas Points and $250 back to your new card when you spend $5,000 in the first three months. Plus an additional 30,000 bonus Qantas Points after 12 months

1 Qantas points for every $1 up to and including $7,500; 0.5 Qantas points for every $1 over $7,500

With an impressive bonus points offer of 100,000 on sign-up, the ANZ Frequent Flyer Black Credit Card easily made our list. New cardholders also receive $250 back when spending $5,000 in the first three months, plus an additional 30,000 bonus Qantas points if the card is kept for over 12 months.

However, it does have a high annual fee of $425 with no discounts available, and cardholders can only earn 1 Qantas point per $1 up to and including $7,500 each statement period. After this limit, cardholders will only earn 0.5 Qantas points.

ANZ offers cardholders a complimentary Qantas Frequent Flyer membership if you are not already a member (valued at $99.50), plus there is complimentary lounge access and both domestic and international travel insurance. Unfortunately, there is no travel credit available with the card.

The ANZ Frequent Flyer Black Credit Card has an interest rate of 20.49% and 55 days’ interest free. While there is no minimum income required to be eligible for the card, there is a very high minimum credit limit of $15,000.

• High bonus points offer
• Complimentary Qantas membership
• Multiple types of insurance included
• $15,000 minimum credit limit

90,000 bonus points when you spend $6,000 or more on eligible purchases within 120 days; an additional 30,000 bonus points after 12 months

$295, plus a $75 Altitude Qantas Rewards Program annual fee

0.75 Qantas points per $1 spent, up to $250,000 each year

Westpac’s top offering for a Qantas points credit card according to Forbes Advisor Australia is its Westpac Altitude Qantas Black, which costs $295 a year plus an additional $75 for the Altitude Qantas Rewards Program annually (totalling an annual fee of $370).

Cardholders can earn 0.75 Qantas points per $1 spent, up to a limit of $250,000 per year. After this limit is reached, no points will be earned.

While the Westpac Altitude Qantas Black does not offer its cardholders a travel credit, you will receive two complimentary Qantas Club airport lounge passes each year. International travel insurance is also complimentary for up to six months of travel.

In terms of interest, the rate is 19.99% with a 45-day interest-free period. The minimum income requirement is quite high, at $75,000, as is the minimum credit limit of $15,000.

• Lounge access
• High minimum credit limit

20,000 bonus Qantas points when you spend $3,000 on eligible purchases within the first three months

1 Qantas point per $1 spent

The Qantas American Express Premium card costs a lower-than-average $249 per year, and offers cardholders 20,000 bonus points when $3,000 is spent on eligible purchases within the first three months of owning the card. There is also uncapped earning potential, meaning cardholders can earn as many points as they wish.

While there is no travel credit offered, Qantas American Express Premium cardholders can receive two complimentary Qantas Club Lounge invitations each year following their first card spend on selected Qantas products and services in Australia.

Additionally, cardholders receive complimentary domestic and international travel insurance, as well as a range of other insurances: card purchase cover, card refund cover, fraud protection guarantee, and emergency card replacement.

The interest rate of the Qantas American Express Premium is 23.99% with 44 days’ interest-free. There is no minimum income required to be eligible for the card, and only a $2,000 minimum credit limit.

• Low bonus points offer

No bonus points

0.75 Qantas points per $1 spent

A more bare-bones Qantas Points credit card than the others, the Qantas American Express Discovery Card does not offer any bonus points upon signing up or keeping your card for over 12 months as many others do. Instead, the card has no annual fee, making it a cost-efficient way for budget travellers to earn points.

The points-earning ratio is 0.75 Qantas points per $1 spent, with an additional 1 Qantas point per $1 spend on selected Qantas products and services. There is also uncapped earning potential, meaning cardholders can earn as many points as they like during a statement period.

As it is a no-frills card, there are also very few extras: there’s no travel credit, no complimentary travel insurance and no lounge access.

The Qantas American Express Discovery Card has no minimum income requirement, and a low minimum credit limit of only $2,000. The interest rate is 23.99% and the interest free period is 44 days.

• No annual fee
• No minimum income requirement
• No additional perks

60,000 bonus points when you spend $2,000 on purchases within the first 60 days; 10,000 bonus points after 12 months

$150 for the first year; $250 ongoing

1 Qantas Point per $1.50 for the first $3000 on everyday purchases 1 Qantas Point per $3 for the next $3000 ($3001 – $6000)

The NAB Qantas Rewards Premium has a generous introductory bonus points offer, gifting cardholders 60,000 bonus points when they spend $2,000 within the first 60 days of opening their account. Plus, if you keep your card for over 12 months, you’ll receive an additional 10,000 bonus points.

In terms of points-to-spend ratio, cardholders can earn 1 Qantas point per $1.50 up to $3,000 per statement period, and 1 Qantas point per $3 spent from $3,001 to $6,000. The NAB Qantas Reward Premium card is capped at $6,000 per statement period.

While there is no complimentary travel credit or lounge access offered, there is a range of insurances: domestic travel insurance, domestic travel insurance, rental vehicle excess in Australia, purchase protection insurance and extended warranty insurance. Additionally, cardholders receive a free frequent flyer membership valued at $99.50.

The interest rate on the NAB Qantas Rewards Premium card is 19.99% with a 44-day interest-free period. There is no minimum income required to be eligible for the card, and the minimum credit limit is $,6000.

• Complimentary insurances
• Free Qantas Frequent Flyer membership
• No travel perks

To determine our top picks, Forbes Advisor Australia conducted a thorough analysis of all Qantas Points Credit Cards for individuals on the market. From the 26 cards on offer to Australians, our top nine were chosen after analysing 16 features of each card.

The factors that were considered and compared were:

• Whether the card was available to individuals or businesses;
• If there was a bonus points offer and if so, how much;
• What the points-to-spend ratio was;
• The annual fee;
• The currency conversion fee of the card;
• The rewards points cap per statement period, if there is one;
• If there are any travel benefits, such as a travel credit or free flights;
• Whether there was complimentary lounge access;
• If complimentary travel insurance–or any other type of insurances–are offered;
• Any additional perks, such as wine club memberships or hotel upgrades;
• The interest rate on the card;
• How long the interest-free period is for;
• If there is a minimum annual income requirement;
• The minimum credit limit for the card; and
• Whether or not additional card holders can be added.

About Star Rankings

You will note that we have included a star rating next to each product or provider. This rating was determined by the editorial team once all of the data points above were considered, and the pros and cons of each product attribute was reviewed. The star rating is solely the view of Forbes Advisor editorial staff. Commercial partners or advertisers have no bearing on the star rating or their inclusion on this list. Star ratings are only one factor to be considered, and Forbes Advisor encourages you to seek independent advice from an authorised financial adviser in relation to your own financial circumstances and investments before you decide to choose a particular financial product or service.

Qantas Frequent Flyer is the airline’s dedicated points program, which allows flyers to earn Qantas points when travelling with Qantas or partner airlines.

Qantas Frequent Flyer members can earn points by purchasing and travelling on Qantas flights, or shopping at the Qantas store online.

They can also earn points via a rewards credit card, on every dollar spent on everyday items—not just transactions associated with Qantas. These points can then be redeemed for various items, such as flight upgrades, flight tickets, gift cards and more.

Related: How Much Are Qantas Points Worth For Australians?

There are many credit cards on the market that Australians can use to earn Qantas Frequent Flyer points: it is not limited to the cards that we have selected above. These are simply Forbes Advisor Australia’s top picks after comparing all of the cards on the market.

The full list of cards in which Australians can earn Qantas points with is as follows, in alphabetical order:

• American Express David Jones Platinum*
• American Express Qantas Business Rewards Card
• ANZ Frequent Flyer Black credit card
• Bank Australia Qantas Platinum Rewards Visa card
• Bankwest Qantas Platinum Mastercard
• Bankwest Qantas World Mastercard
• BOQ Qantas Signature Card
• BOQ Qantas Signature Platinum
• David Jones American Express Card*
• HSBC Platinum Qantas Card
• NAB Qantas Business Signature
• Nab Qantas Rewards Premium
• Qantas Premier Everyday Credit Card
• Qantas Premier Everyday Card
• Qantas Premier Platinum Mastercard
• Qantas Premier Titanium Credit Card
• Qudos Bank Platinum Visa
• Westpac Altitude Qantas Platinum
• Woolworths Qantas Platinum Credit Card*

*As noted earlier, the David Jones American Express Card, the American Express David Jones Platinum, and the Woolworths Qantas Platinum Credit Card are not currently accepting new applications.

It is uncommon for frequent flyer credit cards to offer no annual fee, due to the many perks that they provide consumers—such as flight credits, complimentary travel insurance, introductory bonus points and more. These after all come at a cost.

In fact, in our analysis of the best frequent flyer credit cards on the market, only two cards offered a $0 annual fee: the American Express Velocity Escape Card, which is connected to the membership rewards program of Virgin Australia, and the Qantas American Express Discovery Car, which has made our top 10 list.

While the Qantas American Express Discovery Card doesn’t offer any bonus points on sign-up, the no annual fee makes it a cost-effective way for budget-conscious travellers to earn points, hence why it made our list.

Related: Qantas Frequent Flyer Program Explained

According to Steve Hui, founder of IFLYFLAT, Qantas Point credit cards can be worth it for Australian frequent flyers: if used correctly.

“Qantas points are the easiest to earn within Australia since they have lots of partners, so the benefits of having a Qantas credit card allows the user to easily double-dip on points,” Hui explains. This is because you can earn points when paying for anything with a Qantas credit card, and then earn Qantas points again if transactions are with a Qantas retail partner.

Additional benefits that Hui highlights are the easy-to-understand points-to-spend ratio, the fact that points are directly deposited into your Qantas Frequent Flyer account, and that some Qantas cards allow you to earn extra bonus points when you pay for Qantas services, such as flights, hotel and wine.

“You can use Qantas points to redeem for a number of things,” Hui says, including, of course, on Qantas flights themselves.

Card holders can also use Qantas points at one of Qantas’ direct partner airlines, which as Hui notes, includes Emirates and China Airlines, or their oneworld alliance partners, such as British Airways, Cathay Pacific, Qatar and American Airlines.

“You can also use points to redeem for upgrades, lounge passes and the Qantas Club annual membership,” he says.

Hui adds that the best way to use points is to redeem a Qantas classic rewards flight in a business class seat, rather than on items such as gift cards and products from the Qantas store.

Additionally, he says that the major con to getting a credit card is that you can only earn Qantas points. Whereas, if you have a flexible points frequent flyer credit card, you could transfer your accrued points to a range of different airline frequent flyer programs.

Hui also warns consumers to watch out for Qantas credit cards that have monthly point caps or earning tiers, where you can earn 1 Qantas point per $1 spent for the first $10,000 of each statement period, and then 0.5 Qantas points after that limit.

“Other cards may not even issue points after a certain monthly spend or annual spending limit,” Hui says.

Ultimately, whether or not a Qantas Points Credit Card is “worth it” is a personal choice that depends on your flying frequency with Qantas and your ability to pay off the monthly balance in full each month to avoid the steep interest rates attached to rewards cards .

Does American Express have credit cards that earn Qantas points?

Yes, American Express is one of the many banks that offers credit cards in which cardholders can earn bonus points. These cards are:

• American Express David Jones Platinum

It is worth noting that the American Express and David Jones partnership is ending, and therefore the American Express David Jones Platinum card is no longer being offered to new applicants.

What is the annual fee for a Qantas Points credit card?

There are numerous Qantas Points credit cards on the market, and the average fee ranges from between $395 and $450.

However, the Qantas American Express Discovery Card offers a $0 annual fee, although consumers have to forego the ability to earn any bonus points on sign-up in exchange for the budget-friendly card.

In contrast, the Qantas Titanium Credit Card offers 150,000 bonus points on sign-up and a wide range of perks to its cardholders, however, it has a much higher than average fee of $1,200 per annum.

How can you compare Qantas Frequent Flyer Credit Cards?

There are many factors to consider when comparing credit cards, no matter what financial institution they are issued by or what reward system they are in partnership with.

In terms of Qantas Frequent Flyer Credit Cards, you will want to consider how many Qantas points you earn per spend, bonus points on sign-up, any travel perks that are included (such as travel credit vouchers, free flights, access to business lounges and complimentary travel insurance), and how much the card costs per year.

Of course, you’ll also want to consider the interest rate, how long the interest-free period is for, whether there is a minimum annual income requirement in order to be eligible for the card, and what the minimum credit limit is.

Is Qantas a good airline?

Qantas is Australia’s national airline, but whether it is considered ‘good’ to the general public is up to discussion. In recent times, Qantas has come under fire by the consumer watchdog (the ACCC) for engaging in ‘false, misleading or deceptive conduct’ when selling seats on flights that did not exist.

It has also been enjoying high profits at the expense of Australians due to cancelled Covid-19 flights and a problematic travel credit system, which caused the airline to face an additional class action lawsuit .

Are Qantas Frequent Flyer cards considered rewards cards?

Yes, Qantas Frequent Flyer Credit Cards are considered rewards cards due to the fact that you can earn rewards (being Qantas points) by being a cardholder.

Is it free to join Qantas' Frequent Flyers program?

When you sign-up for a Qantas Frequent Flyer Credit Card, you will usually also receive a complimentary frequent flyer account should you not already be a member. Otherwise, the standard join fee for the Qantas Frequent Flyer program is $99.50 (including GST).

Sophie Venz is an experienced editor and features reporter, and has previously worked in the small business and start-up reporting space. Previously the Associate Editor of SmartCompany, Sophie has worked closely with finance experts and columnists around Australia and internationally.

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Qantas to pay $120m for allegedly selling tickets to flights that had already been cancelled

The airline agrees to a $100m fine and to repay $20m to customers in settlement with the ACCC

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Qantas will fork out $100m as a civil penalty and pay $20m to customers in compensation, after striking a deal with the consumer watchdog over landmark legal action for allegedly selling tens of thousands of tickets to flights that had already been cancelled in its system.

On Monday, Qantas announced it had come to an agreement with the Australian Competition and Consumer Commission (ACCC) to resolve the court proceedings lodged in August last year, alleging it had advertised and sold tickets for more than 8,000 flights that it had already cancelled in its internal system, revelations which precipitated the early retirement of the former CEO Alan Joyce.

In a statement, Qantas said it would “commence a projected $20 million remediation program for impacted passengers, with payments to customers ranging from $225 to $450, and subject to the approval of the Federal Court of Australia, will pay a $100 million civil penalty”.

It is the largest settlement for a corporate penalty the ACCC has ever agreed to. However, the record penalty for a breach of Australia’s consumer law was $125m – issued to Volkswagen in 2019 for deceiving customers over diesel emissions.

The proposed penalty will need to be approved by the federal court, though Qantas will start the “remediation program in advance of the Court approval process”.

The chair of the ACCC, Gina Cass-Gottlieb, said as part of the settlement Qantas had admitted that it misled consumers. “Qantas’s conduct was egregious and unacceptable. Many consumers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled,” Cass-Gottlieb said.

She said Qantas had also undertaken to “not engage in this type of conduct in the future”.

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The Qantas CEO, Vanessa Hudson, said “today represents another important step forward as we work towards restoring confidence in the national carrier … we have since updated our processes and are investing in new technology across the Qantas Group to ensure this doesn’t happen again”.

While the flight data during a May-July 2022 monitoring period formed the basis of the initial legal allegations – a window when 15,000 out of 66,000 Qantas services were cancelled – the airline said that through working with the ACCC on a settlement, it had unearthed thousands more instances of customers who were sold tickets to flights that had already been cancelled.

As such, Qantas has agreed to make compensation payments to 86,597 consumers who, between 21 May 2021 and 26 August 2023, booked or were re‑accommodated on a domestic or international flight scheduled to depart between 1 May 2022 until 10 May 2024 after Qantas had already decided to cancel it.

Only those who booked on a flight two or more days after the cancellation decision had been made will be compensated, with Qantas to contact eligible customers next month.

The 26 August 2023 cut off is the date by which Qantas is confident internal issues were rectified so that its system would no longer sell tickets to flights that had already been cancelled.

As part of the deal, Qantas has also agreed to notify customers of cancelled flights as soon as practicable, stipulated as no more than 48 hours from deciding to cancel the flight. It has also undertaken to stop selling cancelled flights as soon as practicable, and in any event within 24 hours of its decision to cancel. The undertaking also applies to its low-cost subsidiary, Jetstar.

Of customers affected, 94% were flying on domestic or trans-Tasman routes, with the remainder flying on the international network. The financial hit of the penalty and remediation program would be recognised as an expense in the group’s statutory income statement for the current financial year.

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In August, the ACCC lodged proceedings in the federal court alleging Qantas was continuing to advertise and sell tickets for more than 8,000 flights on its website for an average of two weeks, and in some cases up to 47 days, after cancelling the flights.

The watchdog also alleged that for more than 10,000 flights scheduled over the same period in 2022, Qantas did not notify existing ticketholders that their flights had been cancelled for an average of about 18 days, and in some cases for up to 48 days.

Qantas, in its defence to the legal action, claimed it doesn’t sell customers tickets to any particular flight , but rather a “bundle of rights” that includes alternative options in the event of cancellations, as it responded to allegations it sold tickets to thousands of already cancelled flights.

The airline also claimed the sales occurred due to its online booking system, and that informing customers that it had already cancelled flights they were booked on would have created “uncertainty and frustration” and overwhelmed its phone lines when they were all automatically notified of the cancellation without being allocated a replacement flight.

Prior to the settlement, Cass-Gottlieb had said she wanted to see Qantas hit with penalties of at least $250m, twice the current record penalty.

However, on Monday she said she was satisfied with the lesser penalty because it secured an early settlement, admissions of the misconduct by Qantas, and a commitment to improve in the future, including in its budget carrier Jetstar’s operations.

“If we had gone through and Qantas had continued to contest and defend, in that case we would have sought multiple of hundreds of millions of dollars,” she said.

In what was a compromise deal, the ACCC agreed to drop its allegation that Qantas had charged fees for no service, while the airline dropped its defence that it only sells a bundle of rights rather than a ticket to a specific flight.

Hudson said this concession would not have implications for how it sells flights going forward, where sales terms and conditions stipulate that date and time of departure do not form part of a customers contract with the airline.

“Even on the ACCC’s website, it notes that airlines cannot guarantee specific flight times on specific dates…There are always going to be instances where changes to flight times or cancellations need to occur,” Hudson said.

In February, Hudson handed down a $1.25bn half-year pre-tax profit in her first financial results leading the airline, and rewarded shareholders with a $400m buyback after a tumultuous period that unseated her predecessor. The profit result was tracking 13% down from the record $2.47bn full-year profit posted in 2022-23 .

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Qantas agrees payouts over 'ghost flights'.

Australia's biggest airline Qantas has agreed to pay a A$100m ($66.1m, £52.7m) penalty to settle a legal case accusing it of selling thousands of tickets for flights it had already cancelled.

Under the deal with the Australian Competition and Consumer Commission (ACCC), the firm will also launch a plan worth up to A$20m to compensate affected passengers.

Qantas' Chief Executive, Vanessa Hudson, said the move represented an important step toward "restoring confidence in the national carrier."

The so-called "ghost flight" case, which was launched by the ACCC in August, claimed that in some instances Qantas had sold tickets for flights that had been cancelled for weeks.

The penalty agreement between Qantas and the ACCC will now have to be approved by the Federal Court of Australia.

Under the plan, customers who bought tickets for flights that had already been cancelled for two or more days will be entitled to compensation.

According to the airline, they will receive A$225 for domestic flights and A$450 for international tickets.

"When flying resumed after the Covid shutdown, we recognise Qantas let down customers" said Ms Hudson, who said she had made it a priority to restore the airline's reputation when she was appointed to the job last year.

She also said the company had revamped its processes and invested in technology to avoid a repeat of the problem.

"We are pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required", ACCC Chair Gina Cass-Gottlieb said.

Qantas was facing a series of scandals and legal cases when Ms Hudson became the first woman to lead the airline.

Her predecessor, Alan Joyce, led the company through the 2008 financial crisis, the pandemic and record fuel prices.

However, by the time Mr Joyce stepped down in 2023, Qantas was facing growing public anger over expensive airfares, mass delays and cancellations, and its treatment of workers.

Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers

Scam warning: The ACCC is aware that scammers have been calling people, falsely claiming to help them get payments. They may be using this media release about Qantas refunds to convince you that it is real.

If you receive a call from anyone offering to help you with a payment or refund, hang up immediately. Never give personal information to anyone calling you out of the blue, never give access to your computer or bank account and never click on a link in a text message or open an attachment in an email if you were not expecting the text or email. If you have given information to a scammer or lost money, contact your bank immediately.  Report scams to Scamwatch .

Qantas (ASX: QAN) has admitted that it misled consumers by advertising tickets for tens of thousands of flights it had already decided to cancel, and by cancelling thousands more flights without promptly telling ticketholders of its decision, after court action by the ACCC.

As part of an agreement announced today, the ACCC and Qantas will ask the Federal Court to impose a penalty of $100 million on Qantas for breaching the Australian Consumer Law.

Qantas has also agreed in a court-enforceable undertaking to pay about $20 million to more than 86,000 customers who were sold tickets on flights that Qantas had already decided to cancel, or in some cases who were reaccommodated on these flights after their original flights were cancelled.

Qantas will pay $225 to domestic ticketholders and $450 to international ticketholders. These payments are on top of any remedies these consumers already received from Qantas, such as alternative flights or refunds.

“We are pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required as a result of this conduct. The size of this proposed penalty is an important milestone in enforcing the Australian Consumer Law,” ACCC Chair Gina Cass-Gottlieb said.

“Qantas’ conduct was egregious and unacceptable. Many consumers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled.”

“We expect that this penalty, if accepted by the Court, will send a strong deterrence message to other companies. Importantly, it demonstrates that we take action to ensure that companies operating in Australia communicate clearly, accurately and honestly with their customers at all times,” Ms Cass-Gottlieb said.

“We note that Qantas has also agreed not to repeat this type of conduct in the future, and to make payments as soon as possible to the thousands of consumers who purchased tickets on flights that Qantas had already decided to cancel, or were re-accommodated onto these flights after their original flight was cancelled.”

The ACCC launched Federal Court action against Qantas in August 2023 alleging that, between 21 May 2021 and 7 July 2022, Qantas advertised tickets for more than 8,000 cancelled flights. It was also alleged that, for more than 10,000 flights scheduled to depart in May to July 2022, Qantas did not promptly notify existing ticketholders that their flights had been cancelled.

Qantas has now admitted that its misconduct continued from 21 May 2021 until 26 August 2023, affecting tens of thousands of flights scheduled to depart between 1 May 2022 and 10 May 2024.

“We acknowledge Qantas’ cooperation in ultimately deciding not to contest this case, admitting that the conduct occurred for a longer period, and seeking to resolve this early and for the benefit of consumers,” Ms Cass-Gottlieb said.

Qantas has also undertaken to notify customers of cancelled flights as soon as practicable, and no more than 48 hours from deciding to cancel the flight. It has also undertaken to stop selling cancelled flights as soon as practicable, and in any event within 24 hours of its decision to cancel. The undertaking also applies to its low-cost subsidiary, Jetstar.

Qantas will also review its consumer compliance program and appoint independent auditors who will monitor Qantas’ compliance with the undertaking and provide reports to the Qantas board and the ACCC.

Summary of the agreement

Under the agreement with the ACCC, Qantas:

• admits misleading representations were made to consumers in respect of flights it had decided to cancel
• undertakes to the ACCC to make payments to customers
• undertakes to not engage in this type of conduct in the future
• will make joint submissions on the proposed $100 million penalty to the Federal Court.

The Court will determine the penalty after a hearing on a date to be fixed.

Qantas has also agreed to pay a contribution towards the ACCC’s costs.

Payments to affected consumers

Qantas will facilitate payments to 86,597 consumers who, between 21 May 2021 and 26 August 2023, booked, or were re‑accommodated on, a domestic or international flight scheduled to depart between 1 May 2022 until 10 May 2024 after Qantas had already decided to cancel it.

The total value of the payment scheme is expected to be approximately $20 million.

Qantas will contact affected consumers to inform them about the payment scheme by 10 July 2024, and consumers should direct queries about the scheme to Qantas.

Consumers will receive communications from Qantas and Deloitte Australia, which is administering the payments on behalf of Qantas, via email and text message, providing information on accessing a portal to facilitate the payment.

Consumers should be aware of scammers pretending to make contact on behalf of Qantas or Deloitte. Consumers should only provide their personal information through the official claims portal, and not to anyone else. 

The undertaking offered by Qantas, and accepted by the ACCC, is available online at Qantas Airways Ltd .

Qantas is Australia’s largest domestic airline operator. It is a publicly listed company which operates domestic and international passenger flights under its mainline brand, Qantas, and through its subsidiary Jetstar. It offers flights for sale through direct channels, such as its website and app, and indirect channels, such as travel agents and third-party online booking websites.

The ACCC commenced its court action against Qantas  on 1 August 2023.

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Qantas will pay up to about $79 million to resolve claims it sold tickets for canceled flights

• Qantas was accused in 2023 of advertising tickets to flights that were already canceled.
• Regulators announced Sunday that the airline agreed to pay $13.2 million to impacted customers.
• Qantas will pay $149 to domestic ticket holders and $298 to international ticketholders.

Regulators said on Sunday that Qantas Airways has agreed to pay about 20 million Australian dollars to more than 86,000 customers to settle allegations that the airline misled them by selling them tickets for canceled flights.

The Australian Competition & Consumer Commission (ACCC) said in a Sunday press release that the Australian airline company will pay 225 Australian dollars to domestic ticketholders and 450 Australian dollars — about $149 and $298 in US currency — to international ticketholders.

A spokesperson for Qantas did not immediately respond to a request for comment.

Related stories

In August 2023, the ACCC accused Qantas of misleading customers by advertising tickets for over 8,000 flights that had already been canceled.

The regulators alleged that the airline kept the tickets up for sale online for an average of two weeks after the flights were canceled.

"We allege that Qantas' conduct in continuing to sell tickets to canceled flights, and not updating ticketholders about canceled flights, left customers with less time to make alternative arrangements and may have led to them paying higher prices to fly at a particular time not knowing that flight had already been canceled," the ACCC said in 2023.

Qantas responded that it did not "delay communicating with our passengers for commercial gain" or cancel flights to "protect slots."

The airline is now agreeing to pay up to $13.2 million to settle the case brought by the ACCC. According to the ACCC, the payments to impacted customers will be in addition to any refunds or alternative flights that the airline may have already paid.

In addition to paying customers, the airline agreed to pay a civil penalty of 100 million Australian dollars or $66.1 million.

Watch: Thousands of bags pile up at US airports after flight cancellations

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Top 6 Travel Destinations That Aren’t Worth Your Money

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There are many places to travel in the world, but not all of them are worth the money . This is especially true of locations that have become overly touristy or that significantly raise their prices during peak times, like major festivals or holidays.

Whether you’re planning a last-minute summer vacation or thinking ahead for an upcoming holiday next year, here are some places that might not be worth the money, according to travel industry experts .

Venice, Italy

“I believe travel should be about the connection and discovery, not ticking boxes,” said Alex Cornici, CEO and founder of The Traveler . “Places like Venice are aesthetically pleasing, no doubt, but travelers often leave them hungry for substance and with a craving for more cultural engagement.”

That’s not to say that Venice is never worth going to, and if it’s on your bucket list you may find it worth your while. The city has long since been a prime destination for tourism, though, which has led to inflated prices and crowded streets and canals. According to Cornici, it’s also taken away from some of Venice’s charm and authenticity, two things many travelers go specifically for.

In terms of price, you could be looking at a fairly expensive trip, too. The average traveler spends about $1,738 for a week in the city excluding airfare, according to Budget Your Trip. Some people even spend closer to $4,500 during their visit.

Dubai, United Arab Emirates (UAE)

“[Dubai is] yet another overhyped and pricey travel destination that I personally don’t find to be worth the money,” said Alonso Marly, a travel expert at SkyLux Travel . “The city itself is, of course, very impressive and instantly takes your breath away with its many skyscrapers, luxury cars and fancy restaurants, but the long lines don’t really make up for the price you pay when it comes to such popular tourist attractions as Burj Khalifa and Palm Jumeirah.”

Cornici added that Dubai can feel too manmade for many travelers and that it lacks the cultural depth of other Middle Eastern destinations.

“If you are after a high-end travel experience that offers better value for money, I suggest heading to Oman — the perfect place to experience old Arabia that offers beautiful beaches, vibrant culture, diverse landscapes and endless sunshine without breaking the bank,” said Marly.

A week in Dubai costs around $1,736 per person , including accommodation, local transit, sightseeing and food, according to Budget Your Trip. This doesn’t include airfare to and from the region.

Cancún, Mexico

Cancun has long been a top travel destination for newlyweds and those seeking a romantic or relaxing getaway; however, like so many other places, it’s become increasingly expensive and crowded.

“Most of the time, Cancun, with its beaches and lively nightlife, is swarming with tourists, so the experience of Mexico is somewhat less authentic and a little too commercial,” said Cornici.

According to Expedia , you can find all-inclusive packages in Cancun from around $800 to $2,500 per person, including a round-trip flight. Depending on your budget , this might or might not seem like a lot. The area being more touristy than ever before could also be a turnoff for some travelers.

New York City

“In my opinion, New York City is just not worth the money. At least not right now,” said Jasmin Diaz, travel expert and marketing specialist at Smoky Mountains . “Not only is everything higher in price, but every single place and tourist attraction is extremely over-crowded. This makes your time and spending your money unenjoyable. The air pollution and increase of garbage around the city is also unfortunate and unenjoyable.”

According to Momondo , the average cost of a hotel room in New York City is $375 a night, though you can find cheaper accommodations depending on when you go and where you stay. When you add dining out and entertainment to the mix, you could be looking at a very expensive trip.

Marly suggested skipping certain islands in Thailand, particularly Phuket, Pattaya and Krabi.

“Now that the travel volumes have exceeded pre-pandemic levels, these exotic destinations get massively over-crowded all year long, leading to price inflation, increased pollution and a decrease in the quality of life for the locals,” he said. “The situation has [gotten] so bad that the local government has been forced to implement measures to control tourist numbers coming to these islands.”

If crowds don’t bother you, there is good news. Thailand is generally one of the more affordable tourist destinations to visit. A weeklong trip costs around $567 per person excluding airfare, according to Budget Your Trip.

Dubrovnik, Croatia

“The overly popular Croatian seaside city of Dubrovnik is another summer holiday destination I would suggest not to travel to,” said Marly. “Just last year, this historic city was named the most overcrowded tourist spot in Europe to the point that it has even been forced to take measures to limit the number of daily visitors and protect its UNESCO status.”

Over-tourism in Dubrovnik has led to multiple issues across the relatively small city, including major traffic jams and rising prices. A weeklong visit costs around $1,448 for two people excluding airfare, according to Budget Your Trip.

Instead of Dubrovnik, Marly suggested going to Šibenik.

“It’s a smaller and lesser-known Croatian seaside city with lovely Venetian-style architecture and a picturesque Adriatic coastline,” he added. “Perfect for an authentic European holiday experience and a much more peaceful time in the sun.”

Bonus: Big Cities

“As an outdoor enthusiast, I’d say avoid the big cities — especially if you live in one,” said David Ciccarelli, CEO and founder of Lake . “Unless you travel overseas and make a point of visiting the historical sites in a locale such as Rome or Athens, then traveling from one metropolis to another, especially within your country, will quickly reveal how similar most downtown areas are.”

If the hustle and bustle of major metropolitan areas energizes you, or if you have a specific reason for going — like an event or show — then, by all means. Otherwise, you might want to go off the beaten path or even explore outdoorsy areas instead.

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Australia's Qantas to pay $79 mln to settle flight cancellation case

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Airline Agrees to Pay $79 Million After Selling Tickets for Canceled Flights

Qantas, Australia’s national carrier, apologized and said it would pay a fine and compensation to settle a suit brought by a consumer watchdog.

By Jin Yu Young

Qantas, Australia’s national airline, said on Monday that it had reached a deal with the country’s consumer watchdog to pay the equivalent of $79 million for selling thousands of tickets to flights that it had already canceled.

The airline said in a statement that the payments, totaling 120 million Australian dollars, would resolve a lawsuit that the Australian Competition and Consumer Commission filed against Qantas over the issue last year. The commission accused the airline of advertising and selling tickets for more than 8,000 canceled flights from May 2021 through July 2022.

The commission said Qantas had known that the flights would never take off, and that tickets remained available for an average of over two weeks after the flights were canceled — in some cases, for as long as 47 days.

Qantas said it expected to pay 20 million Australian dollars in compensation to more than 86,000 of its customers, as well as a fine of 100 million dollars, subject to court approval.

“We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner, and we are sincerely sorry,” said the carrier’s chief executive, Vanessa Hudson.

“We have since updated our processes and are investing in new technology across the Qantas Group to ensure this doesn’t happen again,” she said.

Gina Cass-Gottlieb, the consumer watchdog’s chairwoman, said the agency was “pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required as a result of this conduct.”

The airline has had a rocky few years. While it bills itself as “the spirit of Australia,” its customers there have complained about unreliable flights and high ticket prices. The airline has also taken flack for giving large paychecks to its board and its previous chief executive, after what a court called its illegal layoffs of 1,700 baggage handlers.

In the airline’s statement Monday, Ms. Hudson said the resolution of the suit over the canceled flights “represents another important step forward as we work towards restoring confidence in the national carrier.”

An earlier version of this article misspelled the name of Qantas’s chief executive. It is Vanessa Hudson, not Husdon.

How we handle corrections

Jin Yu Young reports on South Korea, the Asia Pacific region and global breaking news from Seoul. More about Jin Yu Young

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Can Additional Cardholders add their cards to Google Wallet?

Will I need to enter my card PIN with Google Pay?

How can I keep track of purchases I’ve made with Google Pay?

Can I add the same card to more than one device?

How do I remove my card from Google Wallet?

How do I make a purchase using my Qantas Premier card in-store?

Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?

If I switch devices, do I need to set up my card in Google Pay again?

How do I reverse or dispute a Google Pay transaction?

Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?

Do I need to have an active internet connection for Google Pay to work?

Does Google Wallet or Google Pay have access to my credit card account?

What happens if there are fraudulent transactions made using Google Pay?

What should I do if I lose my card, or my card expires and I'm issued a replacement card?

What happens if my device is lost or stolen?

Why was my request to add my card to Google Wallet declined?

Whom can I talk to for further help with Google Pay?

Which Qantas Premier credit cards can be used with Google Pay?

How do I set my Qantas Premier Card as the default card in Google Wallet?

Where can I use Google Pay?

How do I set up Google Pay and add my Qantas Premier card?

Are Google Wallet and Google Pay secure?

Which devices are compatible with Google Pay?

Instalment Plans

Can I change the term of my Instalment Plan?

How will my repayments be applied to my card?

Can I have more than one Instalment Plan?

How do I make the monthly instalment repayment?

Who can create an Instalment Plan on my card?

Does an Instalment Plan earn Qantas Points?

What happens if I return a purchase that was converted into a Statement Instalment Plan?

How do instalment plan(s) appear on my statement?

How can I track my instalment plan?

Can I pay more than my monthly instalment amount?

Why am I not eligible for a Cash Instalment Plan?

Is the instalment plan amount part of my existing credit limit?

When will I be charged my first monthly instalment?

Can I pay off my instalment plan early?

Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?

What is a Statement Instalment Plan?

Will an instalment plan affect my interest-free days on my purchases?

Is there a fee to set up an instalment plan?

What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?

Open Banking

What is Open Banking?

What information can be shared with Accredited Data Recipients (ADRs)?

How does data sharing work?

Can any institution request access to my data?

Where can I find out more about the Consumer Data Right legislation?

Financial difficulty

What if I’m finding it hard to meet my Qantas Premier credit card repayments?

Loss of a loved one

How can I tell which emails are genuine?

What do I do if I receive a suspicious phone call?

How does Qantas Money protect my Qantas Premier account?

How does Qantas Money protect my financial data?

How can I protect myself online?

What are some scams I need to be aware of?

Customer Support and Complaints

Accessibility and Disability Support - Qantas Premier credit card

Managing your cash flow during COVID-19

Family and Domestic Violence

Coronavirus update

How do I lodge a complaint relating to my Qantas Premier Credit Card?

Qantas Travel Money Card

Changes to Qantas Travel Money

Why is Qantas Travel Money changing to Qantas Pay?

Does my existing Qantas Travel Money card still work?

How do I join and get a Qantas Pay card?

How do I access my Qantas Travel Money account after 21 May?

Will I still earn points with Qantas Pay?

Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?

Can I activate my Qantas Travel Money replacement card after 21 May?

Can I activate my Qantas Travel Money card for the first time after 21 May?

What is changing for the Qantas Frequent Flyer membership card?

How can I access my Qantas Frequent Flyer number?

How can I access and set my Qantas Pay card PIN?

Does Qantas Pay have a digital card?

What fees apply to Qantas Pay?

Can I schedule recurring currency loads from my nominated bank?

General information

Which currencies are available on Qantas Travel Money?

What is the Qantas Card and Qantas Travel Money all about?

Who's eligible for Qantas Travel Money?

Is Qantas Travel Money a credit card or a debit card?

Why does the Qantas Card have two sides?

Does this mean that Qantas is now also a bank?

What are the benefits of Qantas Travel Money?

Apply and activate

How do I apply for and activate Qantas Travel Money?

How do I enable the travel money facility on my Qantas Card?

How do I get the Qantas Card and Qantas Travel Money?

If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?

How do I use Qantas Travel Money?

What if the details on the Qantas Travel Money identity verification form are incorrect?

What if I don't want to use Qantas Travel Money?

I’ve forgotten my Qantas Travel Money card PIN, how do I retrieve it?

What if my PIN is blocked at an ATM or in-store?

How do I get my card PIN?

Is my card PIN different to my Qantas Frequent Flyer PIN?

How do I change my PIN?

Rates, fees and limits

What exchange rate applies to Qantas Travel Money?

What fees apply to Qantas Travel Money?

What limits apply to Qantas Travel Money?

Do fees apply if I don’t have the local currency on my card?

What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?

Can I arrange a back-up or secondary card?

How do I cash out remaining funds on the Qantas Travel Money card?

How do I transfer between currencies on the Qantas Travel Money card?

What is a pre-authorisation?

Does the card come with Mastercard Contactless?

Do I get a line of credit or overdraft with Qantas Travel Money?

I am a Qantas Club member and have a Qantas Club card. Do I need both cards?

How do I update my local time and time zone?

When to use

Where can I use Qantas Travel Money?

Can I use Qantas Travel Money if the local currency isn’t available?

Can Qantas Travel Money be used for Qantas in-flight duty free purchases?

Can I use Qantas Travel Money to pay for flights at qantas.com?

Using overseas

Is there anything I need to do before I go overseas?

Do i press cheque, savings or credit when i make a purchase or withdraw cash using qantas travel money, can i view my qantas travel money balances at overseas atms, what should i do with my card when i return from overseas, what will happen if the local currency isn’t available to load on qantas travel money, i’d like to use qantas travel money in the united states - will my card be accepted, should i pay in australian dollars instead of the local currency when i’m overseas, are there any countries where the qantas travel money card won’t work.

Transactions

Why has a transaction declined when I have enough funds on the card to complete the purchase?

Why would an online transaction be declined if I have enough money to complete the purchase on the card?

Contact Information

Accessibility and Disability Support - Qantas Travel Money

What should I do if my card is lost, stolen or damaged?

How do I lodge a complaint relating to my Qantas Travel Money Card?

Qantas Money App

Understanding your PINs and Passwords

Can I use my fingerprint to log in?

The app doesn’t recognise my fingerprint

What if I’ve forgotten my passcode?

How do I log out?

Managing your finances

Why use the Qantas Money app?

Connecting accounts

How do I delete an account?

What does ‘pending’ mean?

I can’t see my transactions

I can’t find my bank in the list

Can I transfer money using the app?

Is it OK to enter my online banking login details?

How do I add a new account with a connected financial institution?

What type of accounts can I connect?

Why is the transaction date different to the date I made the transaction?

When are my balances and transactions updated?

Transaction categories

How are my transactions categorised?

What happens to my categories if I delete an account?

Are my categories applied to past transactions?

Notifications

What are notifications?

What kind of notifications can I set up?

How do I receive notifications?

Is there a cost for receiving notifications?

How do I set up notifications?

Can I delete or change my notifications?

Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?

Can I view notifications I’ve previously received?

Why do I need to turn on my App Notifications settings?

Why can I see a notification in my notification history that I didn’t receive?

I’ve received a notification, but can’t see it in my history?

Can I set my own Travel Money low balance alert amount?

Why can’t I find notifications in the app?

How can I make sure that I get access to all available notifications?

What happens when new types of notifications become available?

Contact details

How do I update my contact details?

What if I notice a suspicious transaction?

Qantas Points

Missing Qantas Points?

How can I use my Qantas Points?

How do I view my Qantas Points balance?

Card Offers

Card Linking

Can I link an additional card to Card Offers?

Can I use any card that I have added to my Qantas Money App for Card offers?

Can I link another card in addition to my Qantas Premier Card?

Can I link and earn points with a debit Mastercard® or Visa® card?

Why can't I see my Card Offers on the Qantas Money website?

Why am I not receiving any/many offers?

How long will my offers be valid for?

What are the terms and conditions of the offers?

Why am I receiving offers that don't seem well matched to me?

Can I share an offer with my partner/friend etc?

Why did my friend get an offer for a specific store and I did not?

Are offers applicable to both purchases in-store and online?

What retailers are included in the program?

Earning bonus Qantas Points

Why does it take up to 15 days to receive my points?

How can I check if I have successfully earned points on an offer?

Missing Points

How do I follow up on missing points from Card Offers?

What if I forget to use my linked card, can I still earn the points?

How can I opt out of Card Offers?

All Categories ​>​ ​Qantas Travel Money Card ​ > ​ ​Using overseas

Once you have successfully applied for Qantas Travel Money and loaded your card with funds, you should also 1. Download and log in to the Qantas Money mobile app to ensure you have access while you’r…

You must press the CREDIT button when making purchases or withdrawing cash with Qantas Travel Money.

Some ATMs will display your total Qantas Travel Money balance in local currency. For accurate balances for each currency log in to the Qantas Money mobile app or website or contact Mastercard Qantas…

You can continue to use your card to earn Qantas Points at home by making eligible purchases in store or online. If you have funds remaining in foreign currency, you may wish to transfer funds to Aus…

If you visit a destination where the local currency is not available to load on your card, for example, Brazil, you can still transact using Qantas Travel Money provided Mastercard is accepted. The t…

You can use Qantas Travel Money at home and overseas, at millions of Mastercard locations worldwide#, including the United States. When travelling with Qantas Travel Money in the United States, we re…

If you make a purchase or ATM withdrawal in a country where the local currency is the same as a currency on your Qantas Travel Money facility (e.g. using your US Dollar funds in the US) and you opt t…

Yes. It is not possible to use your Qantas Travel Money Card in countries and geographical regions currently affected by sanctions. These include: Iran, North Korea, Sudan, Syria and the Crimea, Done…

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