norwegian cruise lines cancellation policy

How To Cancel A Cruise On Norwegian Cruise Line

So, you’ve found yourself in a situation where you need to cancel your upcoming cruise with Norwegian Cruise Line. Don’t worry, we’ve got you covered! In this brief guide, we’ll walk you through the simple steps to cancel your cruise hassle-free. Whether it’s due to unforeseen circumstances or a change in plans, we understand that life happens. So, let’s jump right in and discover how to cancel your cruise on Norwegian Cruise Line smoothly and efficiently.

Table of Contents

Steps to Cancel a Cruise on Norwegian Cruise Line

Planning a cruise can be an exciting experience. However, sometimes unexpected circumstances may arise, and you may find yourself needing to cancel your trip. Cancelling a cruise on Norwegian Cruise Line is a straightforward process, but it’s important to understand the necessary steps and considerations to ensure a smooth cancellation experience. In this article, we will guide you through the ten essential steps to cancel a cruise on Norwegian Cruise Line. So let’s get started!

1. Check Cancellation Policy

Before proceeding with the cancellation process, it’s crucial to review Norwegian Cruise Line’s cancellation policy. Every cruise line has its own set of terms and conditions for cancellations, so familiarize yourself with the specifics of Norwegian Cruise Line’s policy. Pay close attention to the cancellation deadlines, refund eligibility, and any penalties or fees for cancelling your cruise.

2. Gather Necessary Information

To cancel your cruise smoothly, gather all necessary information related to your booking. This includes your booking details, such as the reservation number, cabin type, and cruise date. Having this information readily available will save you time and ensure accuracy when contacting Norwegian Cruise Line’s customer service.

Additionally, be prepared to provide your contact information, including your name, phone number, and email address. Norwegian Cruise Line may need to reach out to you regarding the cancellation process or any further updates.

Lastly, take note of any specific requirements or documentation that may be needed to cancel your cruise. Some cancellation requests may require additional paperwork or verification, so it’s important to be aware of any such requirements beforehand.

3. Contact Norwegian Cruise Line

To initiate the cancellation process, there are a few different methods you can use to contact Norwegian Cruise Line. One option is to call the reservation department directly. This will allow you to speak with a customer service representative who can assist you with cancelling your cruise.

Another option is to navigate to the cancellation section on Norwegian Cruise Line’s official website. Here, you may find specific instructions on how to cancel your cruise online or additional contact information for reaching out to customer service.

If you prefer written communication, you can also send an email to Norwegian Cruise Line’s customer service team. Be sure to include all relevant information, such as your booking details and contact information, to expedite the cancellation process.

4. Consider Insurance Coverage

If you purchased travel insurance for your cruise, it’s important to check the policy coverage and cancellation benefits. Some travel insurance plans provide coverage for trip cancellations due to unforeseen circumstances, such as illness, job loss, or natural disasters. Review your insurance policy to understand the specific coverage and how it applies to your situation.

If you have questions about the claims process or need further assistance, contact your insurance provider directly. They will guide you through the necessary steps to file a claim and explain the documentation required.

5. Understand Refund Policy

As part of the cancellation process, it’s crucial to familiarize yourself with Norwegian Cruise Line’s refund policy. This will help you understand the refund amount you may be eligible to receive based on the cancellation timeline.

Different cancellation deadlines may result in varying refund amounts. Early cancellations often have better refund percentages, while last-minute cancellations may incur higher penalties or result in non-refundable fees.

Additionally, be aware of any non-refundable fees or deposits that may apply. These fees are typically deducted from your refund amount, so understanding the impact they have on your cancellation is essential.

6. Cancellation by Norwegian Cruise Line

In some cases, Norwegian Cruise Line may cancel a cruise due to unforeseen circumstances or operational reasons. It’s important to stay informed about any cancellation notifications from the cruise line. They will provide you with instructions regarding refunds or rebooking options.

If your cruise is cancelled by Norwegian Cruise Line, reach out to their customer service as soon as possible. They will guide you through the necessary steps to obtain a refund or explore alternative options.

7. Rebooking Options

Instead of cancelling your cruise entirely, you may consider exploring the possibility of rescheduling your trip. Norwegian Cruise Line offers rebooking options that allow passengers to choose alternative cruise dates or destinations. This can be a convenient solution if you still wish to experience a cruise but need to adjust your travel plans.

To explore rebooking options, contact Norwegian Cruise Line’s customer service. They will provide you with the available alternatives and assist you in making the necessary changes to your booking.

8. Cancellation Fees

When cancelling a cruise, it’s important to determine the amount of cancellation fees that may apply. Review Norwegian Cruise Line’s cancellation policy to understand the specific fees associated with your cancellation.

In some cases, certain fees may be waived or reduced depending on the timing of your cancellation or the reason for your cancellation. It is worth discussing these options directly with Norwegian Cruise Line’s customer service to explore the possibility of minimizing cancellation fees.

Understanding the impact of cancellation fees on your refund amount will help you make an informed decision and manage expectations regarding the financial implications of cancelling your cruise.

9. Cancellation Deadlines

Every cancellation policy has specific deadlines that determine the refund eligibility and the penalties for cancelling your cruise. Pay close attention to these deadlines to ensure you cancel within the allowed timeframe to maximize your chances of receiving a refund.

Late cancellations may result in penalties, fees, or a loss of the refund altogether. Being aware of the cancellation deadlines and understanding their implications will help you make a timely decision and avoid unnecessary financial consequences.

10. Canceling Add-Ons and Extras

When cancelling your cruise, it’s important to also cancel any additional services or packages you may have booked. This includes add-ons like shore excursions , beverage packages, spa treatments, or specialty dining reservations. Cancelling these extras will ensure any associated charges are removed from your final invoice.

To cancel add-ons and extras, contact Norwegian Cruise Line’s customer service or navigate to the appropriate section on their website. Inquire about the refund process for these additional services to ensure you are aware of any specific procedures or requirements.

By following these ten comprehensive steps, you will be well-prepared and informed to cancel a cruise on Norwegian Cruise Line. Remember to review the cancellation policy, gather all necessary information, contact the cruise line, consider insurance coverage, understand the refund policy, and be aware of rebooking options, cancellation fees, and deadlines. Additionally, cancel any add-ons and extras to ensure a seamless and complete cancellation process. Life is full of surprises, and sometimes we need to make changes to our travel plans. Norwegian Cruise Line understands this and is committed to assisting you through the cancellation process with ease and friendly service.

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Norwegian Cruise Line Updates Cancellation Policy

Sarah Bretz, Contributor

• January 3, 2022

Norwegian Cruise Line has updated its cancellation policy for cruises in the near future to reflect the ongoing pandemic situation.

The cruise line updated its Peace of Mind policy to say:

“For new and existing bookings made by January 31, 2022, for any voyage with an embarkation date through and including May 31, 2022, guests are free to cancel up to and including January 31, 2022. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022.

Reservations cancelled outside of final payment will receive a full refund back to the method of payment used to book. If outside final payment and an FCC was used as payment, the original FCC will be added back to the guest’s profile.”

RELATED: NCL Cancels Two Voyages, Ends One Sailing Mid-Cruise

In Norwegian’s previous update, it had extended the policy through October 2021. Now, those with voyages booked through this month will also be protected.

Future Cruise Credits that guests receive as a refund can be used on sailings through December 2022. The credits will not include the cost of extras that guests may have pre-paid for, such as beverage packages, spa treatments, or shore excursions. The cost of those will be refunded to their original form of payment.

Norwegian’s Peace of Mind policy update comes as the CDC has updated its guidance concerning cruise travel due to the current spread of the Omicron variant.

The agency now suggested that everyone avoid traveling via cruise ship, regardless of their vaccination status. The CDC has also raised cruise travel from a Level 3 warning to a Level 4, which is the highest advisory level on its chart.

RELATED: CDC Issues New Cruise-Related Travel Warning — What Happens Next?

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Ncl’s flexible cancellation policy: refunds and future cruise credits explained.

Key Takeaways

• Passengers on canceled sailings receive full refunds to original forms of payment.
• Passengers receive a coupon for 10 percent off a future sailing departing through 2022.
• Passengers who used future cruise credit will see full amount refunded to their Latitudes account.
• Passengers can cancel two months out for a full refund to original form of payment.

NCL’s Cancellation Framework

Refund Options

Travel insurance considerations.

Frequently Asked Questions

Can i cancel my norwegian cruise and receive a full refund if i am not comfortable traveling due to covid-19 concerns, what happens if i cancel my norwegian cruise within 15 days of the sailing date, if i cancel my norwegian cruise, will i receive a refund for the flights i booked through the cruise line, are there any circumstances in which i would not receive a refund for a canceled norwegian cruise, should i purchase travel insurance for my norwegian cruise and what coverage should i look for.

Meet Asra, a talented and adventurous writer who infuses her passion for exploration into every word she writes. Asra’s love for storytelling and her insatiable curiosity about the world make her an invaluable asset to the Voyager Info team.

From a young age, Asra was drawn to the power of words and their ability to transport readers to far-off lands and magical realms. Her fascination with travel and cultures from around the globe fueled her desire to become a travel writer, and she set out on a journey to turn her dreams into reality.

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Meet Asra, a talented and adventurous writer who infuses her passion for exploration into every word she writes. Asra’s love for storytelling and her insatiable curiosity about the world make her an invaluable asset to the Voyager Info team. From a young age, Asra was drawn to the power of words and their ability to transport readers to far-off lands and magical realms. Her fascination with travel and cultures from around the globe fueled her desire to become a travel writer, and she set out on a journey to turn her dreams into reality.

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Charleston, you never cease to surprise me with your Southern hospitality and endless charm.

Alfons is the visionary leader and driving force behind Voyager Info’s success. As the Editor in Chief, he brings a wealth of experience and an unwavering passion for travel to the helm of our cruise-centric platform.

With a lifelong fascination for exploring new horizons, Alfons discovered his love for the ocean and cruising at a young age. From sailing across pristine Caribbean waters to embarking on daring expeditions to far-flung destinations, he has amassed a treasure trove of first-hand experiences in the world of cruising.

What Cruise Ports Are On The East Coast

Did you know that the East Coast of the United States is home to some of the country’s most popular cruise terminals? With a diverse range of destinations and attractions available, it’s no surprise that these ports host millions of travelers embarking on their cruise vacations each year.

From the bustling streets of New York City to the sunny shores of Miami, there is something for every type of traveler along the east coast. In this article, I will take you on a journey to explore the top cruise ports on the east coast, including:

• New York City

Whether you’re a seasoned cruiser or a first-timer, this guide will provide you with all the information you need to plan your next unforgettable cruise adventure.

So, grab your sunscreen and get ready to set sail on the east coast!

• New York City, Miami, Charleston, Boston, and Portland are popular cruise ports on the East Coast.
• Some popular activities in New York City include exploring Central Park, visiting the Statue of Liberty, catching a Broadway show, and indulging in delicious steaks at Peter Luger Steak House.
• Cape Hatteras, Hilton Head Island, Assateague Island, Myrtle Beach, and Outer Banks are some of the relaxing beaches on the East Coast.
• Vibrant nightlife and entertainment options on the East Coast include live music, jazz bands, Broadway-style shows, and a variety of delicious cuisine.

New York City, New York

If you’re planning a cruise from New York City, you’ll be thrilled to explore the iconic sights and vibrant energy of the Big Apple before setting sail on your unforgettable adventure.

There are plenty of things to do in New York City, New York during a cruise. Take a stroll through Central Park, visit the Statue of Liberty, or catch a Broadway show. And when it comes to dining, the city offers some of the best restaurants in New York City, New York near the cruise port. Indulge in mouthwatering steaks at Peter Luger Steak House or enjoy a taste of Italy at Carbone.

With so much to see and savor, New York City is the perfect starting point for your cruise.

Now, let’s head south to Miami, Florida.

Miami, Florida

Miami, Florida is a fantastic destination for those seeking a relaxing beach getaway. With its pristine shores and warm, turquoise waters, it’s the perfect place to unwind and soak up the sun.

Additionally, Miami offers a vibrant nightlife and entertainment scene, with world-class clubs and live music venues that cater to every taste.

Lastly, don’t miss the opportunity to explore the unique Art Deco District, where you can stroll along Ocean Drive and admire the colorful, iconic architecture that makes Miami Beach truly one-of-a-kind.

Relax on Beautiful Beaches and Soak up the Sun

While you’re cruising along the east coast, you’ll definitely want to kick back and enjoy some of the stunning beaches. The east coast is home to a plethora of beautiful beaches, perfect for relaxing and soaking up the sun. Here are some hidden gems and secluded beaches that you should check out:

After a day of relaxation, don’t miss out on the vibrant nightlife and entertainment that awaits you along the east coast.

Experience Vibrant Nightlife and Entertainment

Indulge in the electrifying atmosphere and immerse yourself in the pulsating music and vibrant entertainment options that await you as you explore the bustling cities and towns along this captivating coastline.

Experience live music and performances that will leave you in awe as talented artists take the stage to captivate audiences with their melodic tunes and mesmerizing dance routines. Whether it’s a jazz band playing in a trendy nightclub or a Broadway-style show at the local theater, the East Coast offers an abundance of cultural experiences that will leave you wanting more.

And when you’re ready to satisfy your taste buds, indulge in delicious cuisine ranging from fresh seafood to international flavors. From cozy waterfront restaurants to bustling food markets, there’s something to please every palate.

So get ready to explore the unique art deco district and discover the hidden gems that await you in the next chapter of your journey.

Explore the Unique Art Deco District

Get ready to immerse yourself in the vibrant and unique atmosphere of the Art Deco District. Colorful buildings and retro charm transport you back in time. Explore historic architecture as you stroll through the streets lined with stunning examples of this iconic design style.

From the streamlined curves to the geometric patterns, every building tells a story of the glamorous past. Visit local art galleries and discover the work of talented artists who draw inspiration from the district’s rich history. Marvel at the intricate details and bold colors that adorn each canvas.

Whether you’re an art enthusiast or simply appreciate beautiful surroundings, the Art Deco District is a must-see destination on your East Coast cruise.

Now, let’s continue our journey to Charleston, South Carolina, where southern charm and historic landmarks await.

Charleston, South Carolina

Charleston, South Carolina offers you the chance to explore its rich history and vibrant culture. It is home to one of the busiest cruise ports on the east coast, with over 200 cruise ships visiting each year.

As you step off the ship, you’ll find yourself surrounded by Charleston’s historic sites. These include the iconic Rainbow Row and the stunning Magnolia Plantation. Take a leisurely stroll along the charming cobblestone streets and immerse yourself in the city’s colonial past.

And when it comes to food, Charleston’s culinary scene is a true delight. Indulge in mouthwatering Lowcountry cuisine at the many acclaimed restaurants scattered throughout the city. From shrimp and grits to she-crab soup, there is something to satisfy every palate.

Soak in the charm and flavors of Charleston before setting sail to Boston, Massachusetts, where a whole new adventure awaits.

Boston, Massachusetts

As you step foot in Boston, Massachusetts, you’ll be captivated by its rich history and vibrant cityscape, leaving you eager to explore every corner and immerse yourself in its cultural tapestry.

Here are three must-see attractions in this enchanting city:

As we continue our exploration, let’s now venture north to Portland, Maine.

Portland, Maine

Moving north along the East Coast, we arrive at Portland, Maine, another charming cruise port that is worth exploring.

Known for its picturesque lighthouses, Portland offers a unique blend of history and natural beauty. As you disembark from the cruise ship, you will be greeted by the sight of the iconic Portland Head Light, a historic lighthouse that stands proudly on the rocky coastline.

For an unforgettable experience, consider taking a lobster tour, where you can learn about the local lobster industry and even have a chance to catch your own lobster. The tour guides are incredibly knowledgeable and provide fascinating insights into this traditional Maine activity.

As we continue our journey, we set our sights on Halifax, Nova Scotia, a destination that promises to captivate with its rich maritime heritage and vibrant culture.

Halifax, Nova Scotia

Halifax, Nova Scotia offers a captivating blend of rich maritime heritage and vibrant culture that is sure to leave a lasting impression on visitors. Here are four must-see attractions in this charming Canadian city:

When visiting Halifax, it’s important to note the weather. Summers are mild and pleasant, with temperatures ranging from 15 to 25 degrees Celsius, while winters can be cold, with temperatures often below freezing. Don’t forget to pack accordingly and enjoy all that Halifax has to offer!

Are there any cruise ports on the east coast of Canada other than Halifax, Nova Scotia?

Yes, there are other cruise ports on the east coast of Canada besides Halifax, Nova Scotia. One interesting statistic is that there are a total of five cruise ports in Eastern Canada. Transportation options to these ports include taxis, shuttles, and public transportation.

How can I travel from Boston, Massachusetts to the cruise port in Portland, Maine?

I can easily travel from Boston, Massachusetts to the cruise port in Portland, Maine. There are various travel options available, including driving, taking a bus or train, or even hiring a private car service.

Are there any popular cruise lines that operate from the cruise port in Charleston, South Carolina?

Yes, there are popular cruise lines that operate from the cruise port in Charleston, South Carolina. However, I am unable to provide specific details on cruises from Boston to Portland.

Are there any specific attractions or landmarks near the cruise port in New York City, New York?

As I step off the ship at the cruise port in New York City, a world of iconic landmarks and captivating attractions awaits. From the towering Empire State Building to the vibrant Times Square, and a plethora of mouthwatering restaurants, it’s a feast for the senses.

Can you recommend any hotels or accommodations near the cruise port in Miami, Florida?

I recommend the Hilton Miami Downtown for its convenient location near the cruise port in Miami, Florida. It offers comfortable rooms, stunning views, and excellent amenities, making it one of the best accommodations near the cruise port.

Well, now you know all about the cruise ports on the East Coast. From the bustling streets of New York City to the sunny shores of Miami, there’s something for everyone.

Charleston’s charm and Boston’s history will surely captivate you, while the picturesque beauty of Portland and Halifax will leave you in awe.

So, pack your bags, hop on a cruise, and get ready for an unforgettable journey along the East Coast. Trust me, it’ll be smooth sailing all the way… or maybe not.

What Cruise Lines Use Uplift

• Uplift is a popular financing option for budget planning on cruises.
• Uplift offers convenient and flexible payment options with low interest rates and no hidden fees.
• Uplift allows for better cabin upgrades, amenities, and a wider range of options.
• Cruise lines that use Uplift are not explicitly mentioned in the content.

Understanding Uplift in the Cruising Industry

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Payments & Refunds

To reserve your cabin and lock in the final price, you will be required to place a deposit on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date.

Deposit and Final Payment

*Restricted Fly Cruise Bookings deposit (per person) plus 100% cost of restricted air flight. Note: Select promotions require full payment at the time of booking.

Cancellation and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. We recommend purchasing insurance to protect against covered unexpected events. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Norwegian cruises.

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Federal Maritime Commission

FMC Rule Change Will Provide More Rights to Refunds for Cancelled or Delayed Cruises

The Federal Maritime Commission is amending its  regulations governing non-performance by Passenger Vessel Operators  (PVO/cruise lines) and establishing new requirements for when cruise passengers should be provided refunds for cancelled or delayed voyages.

“Hundreds of thousands of Americans enjoy taking a pleasure cruise every year.  For some, these are trips of a lifetime where people have worked hard to save the cost of a ticket.  Amending the Commission’s regulations to provide passengers more rights and options when a cruise line has not performed is good for consumers.  I am grateful for the trust my fellow Commissioners placed in me to lead Fact Finding 30 and for their support in expanding consumer protections,” said Commissioner Louis E. Sola.

The changes define non-performance as cancelling a voyage or delaying a voyage by three or more calendar days if a passenger elects not to embark on delayed or substituted voyage offered by a PVO.  The Commission also changed its regulations to allow passengers of delayed or cancelled voyages to make direct claims against financial responsibility instruments, such as bonds, maintained by PVOs, after the passenger’s unsuccessful attempt to receive a refund directly from the PVOs.  Finally, the rule allows all fees, including ancillary fees, paid by a passenger to a PVO be eligible for a refund.

“I applaud the hard work of Commissioner Sola on Fact Finding 30 and his identifying these needed changes to Commission regulations.  Consumers deserve more alternatives than the often-limiting recourses specified in a ticket contract. Updating the Commission’s regulations was the proper thing to do, and these rule changes deliver more rights and remedies to the public, I support them wholeheartedly,” said Chairman Daniel B. Maffei.

The changes become effective 30 days after their publication in the Federal Register and will apply to cruises booked on and after that date.

The rule change stems from recommendations Commissioner Sola made to the Commission in April 2020 he identified as part of work as a Fact Finding Officer for Fact Finding 30 Investigation, “COVID-19 Impact on Cruise Industry.”

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