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• Poly Voyager Focus 2 is disconnecting from PC on mute/unmute...

Poly Voyager Focus 2 is disconnecting from PC on mute/unmute in Cisco Webex

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‎02-06-2024 07:20 PM

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Auto-muting Woes: Troubleshooting Plantronics Headsets

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Introduction

Plantronics headsets are renowned for their exceptional audio quality, comfort, and advanced features, making them a popular choice for professionals and tech enthusiasts alike. However, like any electronic device, these headsets are susceptible to occasional technical glitches that can disrupt the user experience. One of the most frustrating issues reported by users is the unexpected auto-muting problem, which can significantly impede communication and productivity.

In this article, we will delve into the common issues encountered with Plantronics headsets, focusing on the vexing auto-muting problem. Whether you rely on your headset for seamless conference calls, immersive gaming, or hands-free communication, encountering auto-muting can be exasperating. Fear not, as we will equip you with troubleshooting strategies to swiftly address this issue and restore your headset to its optimal functionality.

Let's embark on a journey to unravel the mysteries of auto-muting and empower ourselves with the knowledge and techniques needed to conquer this vexing predicament. By the end of this article, you will emerge as a savvy troubleshooter, ready to tackle any auto-muting woes that may come your way. So, fasten your seatbelt, for we are about to embark on a quest to reclaim the full potential of your Plantronics headset!

Common Issues with Plantronics Headsets

Plantronics headsets are renowned for their exceptional quality and performance. However, users may encounter various issues that can disrupt the seamless functionality of these devices. Understanding the common problems associated with Plantronics headsets is crucial for effectively troubleshooting and resolving these issues. Here are some of the most prevalent issues experienced by Plantronics headset users:

Audio Distortion : Some users have reported experiencing audio distortion while using their Plantronics headsets. This issue can manifest as crackling, static, or muffled sound, significantly impacting the overall audio quality and user experience.

Connectivity Problems : Connectivity issues, such as intermittent disconnections or difficulty pairing the headset with devices, have been reported by users. These problems can hinder the seamless operation of the headset, especially during important calls or while enjoying multimedia content.

Battery Drain : Plantronics headsets are equipped with rechargeable batteries, and some users have encountered issues related to rapid battery drain. This can lead to frequent recharging and may disrupt the intended usage duration of the headset.

Microphone Malfunctions : The microphone is a critical component of a headset, and users have reported instances of microphone malfunctions, including low sensitivity, background noise pickup, or complete microphone failure.

Auto-Muting : One of the most frustrating issues faced by Plantronics headset users is the unexpected auto-muting problem. This issue can cause the microphone to mute itself without user intervention, leading to communication disruptions and misunderstandings during calls or online meetings.

Understanding these common issues is the first step towards effectively troubleshooting and resolving them. By addressing these challenges, users can maximize the performance and reliability of their Plantronics headsets, ensuring a seamless and enjoyable user experience.

Troubleshooting Steps

When encountering the vexing issue of auto-muting with your Plantronics headset, it's essential to approach the troubleshooting process systematically. By following these comprehensive steps, you can swiftly identify and address the root cause of the auto-muting problem, restoring your headset to its optimal functionality.

Check Physical Connections : Start by ensuring that all physical connections, including the headset's cables and connectors, are secure and free from damage. A loose or damaged connection can potentially trigger auto-muting behavior. Additionally, inspect the mute button on the headset for any obstructions or malfunctions that may inadvertently trigger the auto-muting feature.

Update Firmware and Drivers : Plantronics periodically releases firmware updates to enhance the performance and compatibility of their headsets. Visit the official Plantronics website to check for available firmware updates for your specific headset model. Similarly, ensure that the device drivers on your computer or mobile device are up to date, as outdated drivers can contribute to erratic headset behavior, including auto-muting.

Adjust Audio Settings : Access the audio settings on your computer or mobile device and verify that the correct input and output devices are selected. Additionally, check the microphone settings to ensure that the input volume and sensitivity are appropriately configured. Making adjustments to these settings can mitigate auto-muting issues stemming from incorrect audio configurations.

Test on Different Devices : To isolate the source of the auto-muting problem, test the headset on alternative devices, such as a different computer, smartphone , or tablet. If the auto-muting issue persists across multiple devices, it indicates a potential hardware or firmware-related issue with the headset itself. Conversely, if the problem is exclusive to a particular device, it may point to compatibility or configuration issues on that specific platform.

Reset and Re-Pair : If your Plantronics headset features wireless connectivity, consider performing a reset and re-pairing process. This involves clearing any existing pairing information from the headset and then re-establishing the connection with your device. Refer to the headset's user manual or the manufacturer's website for detailed instructions on how to perform a reset and re-pairing procedure.

Contact Technical Support : Should the auto-muting issue persist despite your troubleshooting efforts, it may be beneficial to reach out to Plantronics' technical support team for further assistance. They can provide specialized guidance, diagnose potential hardware faults, and offer tailored solutions to resolve the auto-muting problem effectively.

By diligently following these troubleshooting steps, you can navigate the complexities of the auto-muting issue and restore your Plantronics headset to its optimal functionality. Remember that patience and persistence are key virtues when troubleshooting technical issues, and by leveraging these strategies, you can reclaim the seamless communication and audio experience that Plantronics headsets are renowned for.

Issue: Auto-Muting

The perplexing phenomenon of auto-muting poses a significant challenge for users of Plantronics headsets, disrupting the fluidity of communication and impeding the natural flow of audio interactions. This issue manifests as the microphone inexplicably muting itself without any deliberate action from the user, leading to frustrating interruptions during calls, online meetings, or gaming sessions.

Auto-muting can stem from various underlying causes, ranging from hardware malfunctions to software inconsistencies. Understanding the potential triggers of this issue is instrumental in formulating an effective troubleshooting approach to rectify the auto-muting behavior.

One common culprit behind auto-muting is a malfunctioning mute button on the headset. Physical obstructions, wear and tear, or internal defects can inadvertently trigger the mute function, causing the microphone to mute itself without user intervention. Additionally, loose or damaged connections, both in the headset's cables and connectors, can contribute to erratic auto-muting behavior, necessitating a thorough inspection of the physical components.

Software-related factors also play a pivotal role in the auto-muting conundrum. Outdated firmware or device drivers can introduce compatibility issues, leading to unexpected mute commands being sent to the headset. Furthermore, incorrect audio settings on the connected device, such as input/output device selection or microphone sensitivity, can instigate auto-muting incidents, highlighting the importance of meticulous audio configuration.

Wireless connectivity adds another layer of complexity to the auto-muting issue, as signal interference or pairing irregularities can trigger disruptive mute events. Resetting and re-pairing the headset with the connected device can potentially resolve these wireless-related challenges, restoring seamless communication and audio functionality.

The auto-muting problem is not only an inconvenience but also a hindrance to productivity and effective communication. Recognizing the multifaceted nature of this issue empowers users to systematically address each potential cause, gradually unraveling the complexities of auto-muting and restoring the headset to its intended performance.

By acknowledging the intricate interplay of hardware, software, and wireless elements, users can embark on a methodical troubleshooting journey, armed with the knowledge and strategies needed to conquer the auto-muting predicament. Through patience, diligence, and a systematic approach, users can reclaim the uninterrupted audio experience that is synonymous with Plantronics headsets, ultimately triumphing over the perplexing auto-muting woes.

In conclusion, the vexing issue of auto-muting with Plantronics headsets can be a source of frustration and disruption for users who rely on seamless audio communication and functionality. However, armed with a deeper understanding of the potential causes and comprehensive troubleshooting strategies, users can effectively navigate and overcome the challenges posed by auto-muting.

By acknowledging the multifaceted nature of the auto-muting problem, users are empowered to approach troubleshooting with patience and persistence, systematically addressing each potential cause to restore their headset to optimal functionality. The troubleshooting steps outlined in this article provide a structured framework for identifying and resolving the root causes of auto-muting, encompassing physical inspections, firmware updates, audio adjustments, device compatibility testing, and wireless re-pairing.

Furthermore, the prevalence of auto-muting underscores the importance of proactive maintenance and attentive usage of Plantronics headsets. Regularly checking physical connections, staying updated with firmware releases, and optimizing audio settings can mitigate the likelihood of encountering auto-muting incidents, contributing to a more reliable and enjoyable user experience.

Ultimately, conquering the auto-muting woes enriches users with a deeper technical understanding of their headsets, fostering a sense of empowerment and confidence in troubleshooting similar issues in the future. By embracing the troubleshooting process as an opportunity to unravel the complexities of audio technology, users can emerge with enhanced skills and knowledge, ready to conquer any technical challenges that may arise.

As we bid adieu to the enigmatic realm of auto-muting, let us carry forth the resilience and adaptability gained through troubleshooting, knowing that we are equipped to overcome technical hurdles and reclaim the full potential of our Plantronics headsets. With a blend of technical acumen and unwavering determination, users can confidently navigate the ever-evolving landscape of audio technology, ensuring that their Plantronics headsets continue to deliver unparalleled performance and reliability.

In the end, the quest to conquer auto-muting serves as a testament to the indomitable spirit of users, showcasing their ability to triumph over technical obstacles and emerge victorious, with crystal-clear audio and uninterrupted communication at their fingertips.

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• Poly Manuals
• Plantronics Voyager Focus UC
• User manual

Poly Plantronics Voyager Focus UC User Manual

• page of 16 Go / 16

Table of Contents

• Charge Stand
• USB Bluetooth Adapter
• Connect and Pair
• Connect to PC
• Configure USB Adapter
• Pair to Mobile Device
• Pair USB Adapter Again
• Fit and Charge
• Wear on the Right or Left
• Charge Your Headset
• Check Headset Battery Status
• Load Software
• Make/Take/End Calls
• Mute/Unmute
• Mute on Reminder
• Play or Pause Music
• Track Selection
• Use Sensors
• Interact with Microsoft Softphone
• More Features
• Deepsleep Mode
• Answer Calls from a Second Device
• Change Language
• Update Firmware
• What's in the Box
• Accessories
• Troubleshoot

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Summary of Contents for Poly Plantronics Voyager Focus UC

• Page 1 PLANTRONICS + POLYCOM. NOW TOGETHER AS Voyager Focus UC User Guide...

Page 2: Table Of Contents

Page 3: overview, page 4: charge stand, page 5: connect and pair, page 6: pair usb adapter again, page 7: fit and charge, page 8: load software, page 9: the basics, page 10: make/take/end calls, page 11: anc, page 12: more features, page 13: what's in the box, page 14: troubleshoot.

• Page 15 During a call, I get interference and Your headset is configured for optimal performance during drops in sound. conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting from stereo telephony to mono telephony by holding the Mute button for four seconds while not on a call, until you hear "Wideband stereo off."...

Page 16: Support

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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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Tech Corner: Voyager Focus UC Muting Function

The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). The built-in sensor presence pauses streaming media when you remove the headset, making sure you don’t miss any content. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed in the upward position. These features can be a great help, and also a huge headache if the wearing sensors aren’t functioning properly.

Let’s talk about what you can do in the event that your auto-mute goes rogue!

Why does this happen.

            Wearing sensors in the headset are triggered by pressure to the ear cups, and proximity to the microphones in the boom. When pressure is applied, the headset senses it, and either mutes or pauses streaming audio from the PC, phone, or mobile device. If you take off the headset, or move the microphone boom into the up position, those sensors are how the headset knows to mute the audio channel. This can be a useful feature if you’re in a busy environment, and need the ability to switch between on-ear and off-ear communication.

How does this become a problem?

            Because these sensors work by pressure, if the headset isn’t worn in just the right way, it can result in contact issues. The auto-mute could toggle on and off, often without user interference. The same applies to the microphone boom not being at the correct position, or not sensing where it’s positioned. As with any sensors, they need occasional calibration for optimal use.

Here are a few options that can change your muting game

How to reset the sensors:.

• With your headset powered on, charge your headset on the charge stand for 10 seconds.

• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces.

How to disable the sensors:

• Hold both the Mute and Call Answer buttons for more than 4 seconds until the LED flashes purple, then red. Repeat to reactivate; the LED flashes purple then blue. NOTE: Sensors cannot be disabled while streaming audio.

• Download Plantronics Hub from Downloads & Apps | Poly

• In the Settings tab of Plantronics Hub, go to Sensors and Presence. Within this menu, you can change any wearing sensor settings, including turning the Wearing Sensor (Master) to OFF. This will disable all wearing sensors. Don’t forget to click APPLY to keep that setting.

A final note:

Sometimes there are PC settings that keep your microphone muted without input from the headset itself.

After large Windows updates, there are often issues with the microphone in Poly headsets not being recognized by the Windows system. This can be verified by going to Control Panel > Hardware and Sound > Sound > the Recording tab > right click on the device and select Properties > under the Levels tab, you’re checking to make sure that the speaker icon doesn’t have a red “X” through it. If it does, click on the red “X” to enable the microphone input, and then click OK. This should resolve the sync issue with the microphone.

If your mute settings are giving you headaches in meetings or calls, we recommend giving these fixes a try!

One comment on “ tech corner: voyager focus uc muting function ”.

As someone ready to give up in frustration at fixing the issue, I appreciate the last paragraph in this article immensely. My mute function is now fixed after doing the steps! ^.=.^

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Plantronics Voyager Focus UC B825-M manual

manual Plantronics Voyager Focus UC B825-M

Voyager Focus UC

View the manual for the Plantronics Voyager Focus UC B825-M here, for free. This manual comes under the category headphones and has been rated by 9 people with an average of a 8. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager Focus UC B825-M or do you need help?  Ask your question here

• Charge stand*
• USB Bluetooth adapter
• Connect to PC
• Configure USB adapter
• Pair to mobile device
• Pair USB adapter again
• Wear on the right or left
• Charge your headset
• Check headset battery status
• Load software
• Answer or end a call
• Call back last call (smartphone)
• Voice dial (smartphone)
• Mute/unmute
• Mute on reminder*
• Play or pause music
• Track selection
• Reset sensors
• Disable sensors
• DeepSleep Mode
• Answer calls from a second device
• Change language
• Update firmware
• Accessories
• Troubleshoot

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

I cannot hear the conversation partner - and vice versa / battery is fully charged - not set on mute what can I do now? Phone: 09721-911526

Can you turn off the "mute on/mute off" announcement? It is uncomfortably loud and always overlays the sound of the conversation partners.

"How do you answer calls with the headset please?"

how do I get the background noise to cancel out. No matter what setting, I can still here only the background noise within a call. My customers are complaining they can't hear me talk...

The Bluetooth USB adapter was missing in my packaging [I have the Plantronics B825-M headset]. Can I just order one (Plantronics BT600 Network Adapter) or ? a nd it will work? If so, how can I pair it my headset?

when i call someone or join a webex meeting, they can't hear me talk, however, I can hear them just fine using my headset

the usb does not light up when I stick it in the laptop.. I have the voyager focus uc

What is the difference between the B825-M and the B825

how do I pair my B825M with my new iPhone 12

How do I answer a call while away from my desk

The Plantronics Voyager Focus UC B825-M is a wireless headphone specifically designed for office and call center usage. With its binaural headset type, it provides a comfortable and immersive audio experience for the user. The headphone features a wireless receiver interface that connects via USB, allowing for a seamless connection to various devices. The wireless range of 45 meters ensures flexibility and freedom of movement within the office environment. Utilizing wireless connectivity technology, this headphone eliminates the need for tangled wires and provides a clutter-free workspace. The supraaural ear coupling design offers a secure fit and reduces ambient noise for enhanced audio quality. Weighing only 155 grams, it is lightweight and easy to wear for extended periods without causing discomfort. Equipped with a noise-canceling microphone, the Voyager Focus UC B825-M ensures clear communication by minimizing background noise. The microphone can also be easily muted when needed for privacy or convenience. The inclusion of Digital Signal Processing (DSP) technology further enhances the audio quality by optimizing voice and music performance. For added convenience, the headphone comes with a carrying case to protect and transport it safely. Additionally, a receiver is included, allowing for easy setup and use. The built-in battery provides a talk time of up to 12 hours, ensuring long-lasting performance throughout the workday. In summary, the Plantronics Voyager Focus UC B825-M is a professional-grade headphone designed for office and call center use. Its wireless functionality, noise-canceling capabilities, and comfortable design make it an ideal choice for those looking for reliable and high-quality audio communication.

Performance

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Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager Focus UC B825-M below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

What is the weight of the Plantronics Voyager Focus UC B825-M?

The Plantronics Voyager Focus UC B825-M has a weight of 155 g.

How do I connect the Plantronics Voyager Focus UC B825-M to my computer or other devices?

To connect your headphones, simply activate the Bluetooth feature on your device and put the headphones in pairing mode by pressing and holding the power button until the LED flashes red and blue. Then, select the headphones from the list of available devices on your device's Bluetooth settings.

How can I control the volume on the headset?

Adjusting the volume is easy. Use the volume up and volume down buttons located on the right earcup of the headphones to increase or decrease the volume level according to your preference.

Is there a way to mute the microphone during a call?

Yes, you can mute the microphone by simply pressing the mute button located on the left earcup of the headphones. The LED on the mic boom will turn solid red to indicate that it is muted.

How long does the battery of the Voyager Focus UC B825-M last?

The headphones have a battery life of up to 12 hours of continuous use. However, please note that battery life may vary depending on usage and environmental conditions.

How can I answer or end a call using the headphones?

To answer an incoming call, simply press the call control button located on the right earcup of the headphones. Similarly, to end a call, press the same button again. It's that simple!

Does the Plantronics Voyager Focus UC B825-M have a wireless receiver interface?

Yes, the Plantronics Voyager Focus UC B825-M has a wireless receiver interface.

Does the Plantronics Voyager Focus UC B825-M have a carrying case?

Yes, the Plantronics Voyager Focus UC B825-M comes with a carrying case. This makes it convenient for users to carry and protect their headset when not in use.

Does the Plantronics Voyager Focus UC B825-M have a microphone mute feature?

Yes, the Plantronics Voyager Focus UC B825-M has a microphone mute feature. This allows users to easily mute their microphone during calls when they don't want to be heard.

Can the Plantronics Voyager Focus UC B825-M connect wirelessly?

Yes, the Plantronics Voyager Focus UC B825-M can connect wirelessly. This allows users to move around freely without being tethered to their device.

What is the recommended usage for the Plantronics Voyager Focus UC B825-M?

The Plantronics Voyager Focus UC B825-M is recommended for office and call center use. This means that it is designed to provide clear and high-quality audio for professional communication purposes.

Is the manual of the Plantronics Voyager Focus UC B825-M available in English?

Yes, the manual of the Plantronics Voyager Focus UC B825-M is available in English .

Is your question not listed? Ask your question here

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• Tom Arbuthnot
• Microsoft Teams Podcast
• Tom’s Email Update

Disable Mute Unmute noises and Toasts in Plantronics Hub

I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics).

One thing that annoyed me was mute and unmute both pings a “toast” and makes a windows sound to notify you. In Teams I try to stay on mute when not talking, so am frequently on and off mute.

The headset already gives an in-ear “mute on”, “mute off” (configurable). I don’t need a toast and windows noise.

I was looking in the Plantronics Hub software for the ability to disable this bit couldn’t find it. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center

About the author

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.

Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Thanks this helped me :)

This helped also me a lot. Thanks!!!

This does not work on Voyager Focuc UC. I still get the annoying toasts.

Did you find a solution?

This does not work on C720 either….

Does not work on the 3210 either.

This does not work on C720 either….

you rock – thanks

Thanks for your advice. I have found this settings on my own, it works for me too. This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off.

You can also just click the application name, and then you’ll have an option to turn the sounds off but leave the toasts on.

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• Independent Advisor

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Thanks for the prompt response!  I tried it using the web app in the Chrome and Edge Browsers and also the desktop app and it exhibits the same behavior.

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Skype is not running and is it not installed on my machine. 

Our Microsoft 365 subscription uses Skype for Business Online (Plan 2) .

For more than 3 months, the headset was working as expected; I press mute button on the headset and the icon in Teams would toggle accordingly and pressing the headset call button and I could join/leave Teams meetings.  I know of no change(s) on my side that affect the connectivity of my headset with Teams.

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Dave is not the only person experiencing this problem.  I have had it for a week or so also.  Though I'm using a Plantronics Savi W710, so it's not a specific issue with his specific headset model.  I've had to resort to using the on-screen mute button instead, which does still correctly drive the plantronics headset.

If I push the headset mute button while all is unmuted, both the plantronics headset base and the teams app toggle the mute status, but then a second or two later the headset base unmutes (but not the teams app).  After that, if I push the headset mute button, both the app and base mute status toggles, and then the headset mute status toggles back.  But sometimes it doesn't.  It seems a little bit random.

11 people found this reply helpful

Experiencing the same with my  Plantronics Savi W745. It worked fine a few a weeks ago.

I have reset my headset, paired it again, and checked the Plantronics manual with no change.  I even restarted my computer and changed the USB port to which the Plantronics W8220-M headset base is connected and the same problem persists.  I'm kind of bummed out here, I purchased this ( not inexpensive ) wireless headset specifically because it worked with Microsoft Teams ; and it did... until it didn't : (

I hope you will fix this.

5 people found this reply helpful

Hi, I wanted to give an update. 

I'm not sure what changes were made but the controls on my W8220-M headset are again working with Teams. 

Thank you Microsoft.  Please keep it working.

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