tourism operations and management

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Tourism operations and management

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Management of Tourism

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• Abraham Pizam 3 &
• Valeriya Shapoval 3  

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Archer, B., C. Cooper, and L. Ruhanen. 2005. The positive and negative impacts of tourism. Global Tourism 3: 79–102.

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Walker, J. 2016. Introduction to hospitality management . Upper Saddle River: Pearson.

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Abraham Pizam & Valeriya Shapoval

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School of Hospitality Leadership, University of Wisconsin-Stout, Menomonie, WI, USA

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School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China

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Department of Tourism, Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia

Nevenka Cavlek

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Pizam, A., Shapoval, V. (2023). Management of Tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_125-2

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DOI: https://doi.org/10.1007/978-3-319-01669-6_125-2

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Operations and Management

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Sunetra Roday , Archana Biwal & Vandana Joshi

Tourism Operations and Management explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs.

Suitable for: The book explains how to set up travel agencies and tour operations and their role in the tourism industry.

Rights:  World Rights

Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism, tourism infrastructure, telecommunications, tourist transport, and Indian and international tourism organizations. The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics, such as tourism product, tourism marketing, customer service skills, economic, environmental, sociocultural, and political impacts of tourism, and planning, managing, and developing a tourist attraction are discussed at length. The emerging trends in tourism, such as GDS, e-ticketing, and web marketing are also explored. Practical operational aspects as those related to travel regulations, airline geography, and itinerary planning are also discussed. With its practice-oriented approach, the book would also be useful to practitioners such as travel agents and tour operators, besides students.

Chapter 1. Introduction to Travel and Tourism Chapter 2. History of Travel and Tourism Chapter 3. Types of Tourism Chapter 4. Tourism Infrastructure Chapter 5. Tourist Transport Chapter 6. Tourism Organizations Chapter 7. The Travel Agent and the Tour Operator Chapter 8. Travel Formalities and Regulations Chapter 9. Airline Geography Chapter 10. Itinerary Planning Chapter 11. Tourism Product Chapter 12. Tourism Marketing Chapter 13. Customer Service Skills Chapter 14. Impacts of Tourism Chapter 15. Attraction Planning and Development Chapter 16. Emerging Trends in Tourism

• Explains important concepts of tourism operations and management through industry-related examples, formats, and photographs.
• Includes topics such as travel formalities and regulations, customer service skills, tourism marketing, impact of tourism, and emerging trends in tourism.
• Covers operational areas such as setting up travel agencies and tour operations and planning itineraries.

Related categories

• Hospitality > Tourism

What Does a Tourism Manager Do?

Find out what a Tourism Manager does, how to get this job, salary information, and what it takes to succeed as a Tourism Manager.

The Tourism Manager plays an essential role in shaping the experiences that define a destination’s appeal to visitors. By orchestrating a diverse array of services, attractions, and events, this professional ensures that both leisure and business travelers find engaging, enjoyable, and smoothly run activities that meet their interests and needs. Through strategic planning, marketing, and collaboration with local businesses and cultural institutions, the Tourism Manager enhances the economic impact of tourism while promoting sustainable practices that preserve the destination’s natural and cultural heritage. Balancing the expectations of tourists with the well-being of the local community, this role is about creating memorable experiences that encourage repeat visits and positive word-of-mouth, contributing to the area’s reputation as a desirable travel destination.

Tourism Manager Job Duties

• Develop and implement strategic marketing plans to attract tourists to a destination, including advertising campaigns, social media outreach, and partnerships with travel agencies.
• Manage the budget for tourism projects and operations, ensuring all activities are cost-effective and deliver a high return on investment.
• Organize and oversee events and festivals aimed at enhancing the tourist experience and promoting local culture and attractions.
• Negotiate contracts with vendors, service providers, and other stakeholders to secure the best prices and services for tourists.
• Design and update tour packages and itineraries that cater to various interests and demographics, ensuring a diverse and appealing range of options.
• Train and supervise staff, including tour guides, customer service representatives, and marketing personnel, to ensure high-quality service delivery.
• Conduct regular assessments of tourist facilities and attractions for safety, accessibility, and overall quality, recommending improvements as necessary.
• Collaborate with local government and community organizations to develop sustainable tourism practices that protect natural resources and cultural heritage.

Tourism Manager Salary & Outlook

Factors affecting a Tourism Manager’s salary include industry experience, size and type of the employer (e.g., large hotel chain vs. boutique tour company), specific role responsibilities, and demand for tourism in the sector they specialize in (e.g., eco-tourism vs. luxury travel). Performance and revenue generated also significantly impact earnings.

• Median Annual Salary: $76,125 ($36.6/hour)
• Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of tourism managers is expected to grow faster than average over the next decade.

This growth is driven by increasing global travel demand, expansion of international tourism markets, and the need for skilled professionals to develop sustainable tourism strategies, manage tourist attractions, and enhance visitor experiences. Tourism Managers will be pivotal in adapting to changing travel trends and promoting destinations effectively.

Tourism Manager Job Requirements

Education: A Tourism Manager typically pursues education beyond high school, with many opting for college courses relevant to the field. This includes studies in tourism management, business administration, marketing, and hospitality. While some hold high school diplomas, advancing in this career often requires higher education credentials such as an associate’s or bachelor’s degree. Majors in tourism or hospitality management are particularly beneficial, equipping candidates with the necessary knowledge and skills for effective tourism operations and management.

Experience: Tourism Managers often start with varied levels of experience, ranging from minimal to about a year’s worth. Many have backgrounds in customer service, hospitality, or travel planning, which are crucial for understanding the needs of tourists and creating memorable experiences. On-the-job training is common, allowing newcomers to learn directly from seasoned professionals. Training programs may also be available, focusing on industry-specific skills such as marketing, communication, and itinerary planning. This blend of practical experience and targeted training equips Tourism Managers to excel in creating and managing tourist attractions, tours, and events.

Certifications & Licenses: Certifications and licenses are not typically required for the role of Tourism Manager.

Tourism Manager Skills

Destination Marketing: Utilizing digital platforms effectively, Tourism Managers showcase a destination’s unique attractions, culture, and experiences. They analyze market trends, identify target demographics, and execute strategic marketing campaigns that captivate potential visitors, thereby increasing tourism revenue.

Tour Planning: Developing engaging and feasible itineraries involves a comprehensive understanding of local attractions, cultural norms, and logistical considerations. Tourism Managers ensure tourists have memorable experiences by selecting the right mix of activities and anticipating potential disruptions, focusing on operational efficiency and visitor satisfaction.

Hospitality Management: Ensuring visitors have memorable and culturally enriching stays, this skill involves a thorough knowledge of local attractions, accommodations, and cultural nuances. Coordination with hotel managers, tour operators, and other stakeholders is crucial for delivering seamless, high-quality service that exceeds expectations.

Cultural Sensitivity: Recognizing and respecting the diverse cultural backgrounds of guests and staff, Tourism Managers create a welcoming and inclusive environment. They design tailored, culturally appropriate services and events that appeal to a global clientele, thereby enhancing satisfaction and promoting international goodwill.

Revenue Management: By analyzing market trends, customer behavior, and the competitive landscape, Tourism Managers optimize pricing and inventory to maximize profitability. Their strategic decisions enhance revenue streams and ensure the sustainable growth of their destinations or organizations.

Crisis Management: Swiftly addressing unexpected events, from natural disasters to public relations challenges, is a critical skill. Tourism Managers coordinate with local authorities, communicate transparently with stakeholders, and implement contingency plans to mitigate impacts, ensuring a destination’s resilience and maintaining visitor trust.

Tourism Manager Work Environment

A Tourism Manager often finds themselves in a dynamic work environment, where the office setting can range from a traditional office to various outdoor or travel-related locations, depending on the day’s needs. The workspace is equipped with standard office tools and technology for planning and communication, but also includes travel-specific software and apps for itinerary planning and customer engagement.

Work hours can be irregular, with evenings and weekends being common to accommodate the nature of the tourism industry and client availability. This role demands a professional yet comfortable dress code, reflecting the need to meet with clients and partners in diverse settings.

The social environment is highly interactive, involving constant communication with clients, team members, and partners. This necessitates a high level of emotional intelligence and stress management skills, as dealing with unforeseen challenges and ensuring client satisfaction are routine.

Travel is a significant component, offering opportunities to explore new destinations, which also supports professional development through firsthand experiences. The pace can be fast, balancing between strategic planning back at the office and active engagement in the field.

Advancement Prospects

Tourism Managers can ascend to higher positions such as Director of Tourism or Vice President of Hospitality through demonstrated leadership and innovation in creating memorable guest experiences. Specializing in areas like eco-tourism or luxury travel opens doors to niche markets, offering unique career advancement opportunities.

Progression often involves taking on larger projects or managing more prestigious locations, which requires a deep understanding of market trends and consumer preferences. Success in these roles can also lead to opportunities in consulting, where expertise is leveraged to improve operations or develop tourism strategies for new markets.

Advancing in this field is closely tied to the ability to adapt to the evolving tourism landscape, including sustainability practices and digital marketing strategies. Those who can effectively integrate these elements into their operations are well-positioned for growth.

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Tourism Operations and Management

Sunetra roday , archana biwal , joshi vandana.

502 pages, Paperback

First published January 1, 2009

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Tourism - Operations Management

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Longo Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.

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Take off on a new dynamic career path in the hospitality and tourism industry.

The global tourism industry is ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

• commercial and leisure transportation such as airlines and cruise ships
• convention and conference centres
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• tour operations
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Find employment as:

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Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.

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Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

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International students can now apply to this program at Humber’s new International Graduate School (IGS) .

Humber is a publicly-funded institution and does not have a public-private partnership. International students graduating from Humber or Humber’s International Graduate School (IGS) are eligible to apply for a Post-Graduation Work Permit .

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Twilight-Online: Online synchronous courses are generally scheduled after 3:00 pm.

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An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

University Transfer Applicants

An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

English Language Proficiency

All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy .

International Credit Evaluation

Canadian citizens or permanent residents with international education are required to provide a credential evaluation. Note, for international High school education course by course evaluations, ICAS must be used. For international post-secondary education, a WES evaluation must be provided. In situations where you expect to apply for transfer credit, it is recommended that a course by course WES evaluation is completed.

International Academic Equivalency

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Applying with an International Baccalaureate (IB)

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Equipment & Device Requirements

Fees & financial aid.

The 2024/2025 fee for three semesters is:

• domestic: $6,187.70
• international: $19,169.12

Fees are subject to change.

Fees by Semester

Domestic Fees by Semester

International fees by semester.

*Plus Mandatory Health Insurance fee once per academic year: Fall start - $420 Winter start - $280 Summer start - $140

Additional Costs

Approximately $650 - textbooks and supplies – $650 (per semester); plus nominal fees to cover the costs of industry field trips in specific courses.

Financial Aid, Scholarships and Bursaries

Understand the costs associated with coming to Humber and explore resources available from first year to your final year on Student Fees and Financial Resources .

Scholarships

Humber scholarships.

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships . International students can visit International Student Scholarships .

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

• Opportunities to build on your college education and complete your diploma or degree at Humber.
• Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.

Additional information will be made available to students from their program before the beginning of the Winter term. Courses with in-person requirements will likely also have online components. The delivery mode of some courses is still being determined. Humber may need to change plans for in-person learning, subject to government and public health directives and/or additional health and safety considerations.

You can find a complete list of programs with downloads including program and course details at Current Student Resources  

Students in programs marked as online/in-person will have a combination of those two types of delivery. Additional information will be made available to students from their program in the first week of June. Courses with in-person requirements will likely also have online components. The delivery mode of some courses is still being determined. Humber may need to change plans for in-person learning, subject to government and public health directives and/or additional health and safety considerations.

Learning Outcomes:

Upon successful completion of the program, a graduate will:

Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.

Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

Use financial operating and statistical reports to assist in intermediate and long-term decision making.

Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.

Develop effective customer relations, manage guest problems with empathy and sensitivity.

Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.

Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.

Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.

Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.

Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.

Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.

Use effective interpersonal skills in the workplace.

Use effective oral and written communication skills.

Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.

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Tourism Operations Management

Are you interested in the business aspects of travel, tourism and hospitality? If so, then a career in tourism operations management could be a great fit. Imagine working in places all over the world or creating great experiences for tourists who visit Minnesota or the U.S.  

The hospitality and tourism management certificate is a great accompaniment to the associate’s degree in Hospitality Management. After earning that degree, you can continue as a junior to earn a bachelor’s degree in hospitality management at a Minnesota State university.  

What are Typical Careers in Hospitality and Tourism Management?

Tourism operations management courses can prepare you for some very interesting roles that ensure fun, memorable experiences for thousands of people, such as  

• Airline reservation manager  
• Tourism manager  
• Amusement/theme park manager  
• Convention services manager

What Classes are Included in the Tourism Operations Management Certificate Program?

The hospitality and tourism operations management certificate will help you gain the skills needed to promote an attraction or destination. You’ll learn how to create a successful experience for travelers, too. Your courses include

• Introduction to hospitality and tourism management
• Human geography
• Food/beverage management and cost control

Tourism Operations Management Basics

• At least one-third of the credits required for this certificate must be completed here  
• Earn a minimum cumulative GPA of 2.0 for college-level coursework  

Hospitality Management Faculty

Visit Campus

Related Programs

Learn and develop critical business skills at Normandale, then move forward towards your 4-year degree.

Normandale community college’s hospitality management program offers an associate’s degree in hospitality management and a hospitality management certificate..

Hospitality and Tourism Operations Management (Co-op)

Take your career in hospitality and tourism management to the next level with Fanshawe Toronto@ILAC’s post-graduate certificate Hospitality and Tourism Operations Management program. Students are prepared for a successful career in a variety of jobs in the hospitality and tourism industry. Upon successful completion of this program, students may be eligible to apply for a 3-year work permit in Canada.

Our Affiliate Partner Programs

InnRoad PMS is an all-in-one, cloud-based hotel management software.

TouchBistro is an all-in-one restaurant management system.

Start Dates

• Winter 2024
• Spring 2024

Program Code

• Day Time, Full-Time
• Ontario College Graduate Certificate

Estimated Cost

• $23,949 CAD plus ancillary fees

Post Admissions FAQ >>

Program highlights.

Students starting Fall 2023 onward will take THM3/THM3G version.  Students who started the program May 2023 or earlier will take  THM1/THM1G

This Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.

The program consists of three semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience. 

Develop the knowledge and skills to work in hotels, restaurants, tourism and travel companies and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles. 

During this program, students will have the opportunity to complete the following industry certificates:

• Wine & Spirit Education (WSET)
• Prud ‘homme Beer Certification
• Smart Serve – Beverage Sales & Service Training
• Certificate in Revenue Management (CRMA) 
• Workplace Hazardous Materials Information System (WHMIS) training
• Safe Food Handling training
• Certified Guest Service Professional (CGSP)

Graduates of Fanshawe Toronto@ILAC’s Hospitality and Tourism Operations Management program will find fun and exciting employment opportunities in hotels, resorts, convention centres, restaurants, tourism offices or tour companies, including:

• guest service agent
• guest service supervisor
• restaurant supervisor
• reservation supervisor
• banquet supervisor
• front office supervisor
• food and beverage supervisor
• housekeeping supervisor
• night auditor
• sales coordinator
• catering coordinator

  Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario?

Here are some examples of career opportunities for graduates of Fanshawe Toronto@ILAC’s Hospitality and Tourism Operations Management program:

Hotel Team Member Amazing work opportunities in beautiful 3, 4 & 5 star hotels and resorts around the world in positions such as guest service agents, food and beverage, housekeeping, sales, catering and more!

Resort Staff Play an integral role in maintaining the efficient operation and resort services, such as golf, spa, ski, tours and recreational activities.

Catering Coordinator Provide support for the event planning team while also acting as the point of contact for visitors and guests.

Retirement Residence Service & Rec Team Provides service and recreational support for retirement residences.

Tour Operator & Guide

Customize tour experiences including accommodations, meals, sightseeing and transportation components.

ILAC Pathway 3.3 or IELTS 6.5 with no band less than 6.0 (same for SDS program)

A Two- or Three-Year College Diploma, or a Degree OR Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*

– *Applicants may be required to submit a resume and cover letter that includes details of work experience.

Fanshawe Toronto@ILAC is accepting Duolingo for the programs for 2023-2024. Acceptable language proficiency tests are IELTS, TOEFL, CAEL, PTE, Cambridge English, and Fanshawe College English Language Evaluation (ELE)

Take all of the following Mandatory Courses:

COOP-1020   Co-operative Education Employment Prep

This workshop will provide an overview of the Co-operative Education consultants and students’ roles and responsibilities as well as the Co-operative Education Policy. It will provide students with employment preparatory skills specifically related to co-operative education work assignments and will prepare students for their work term.

DEVL-6032   Canadian Workplace-Intro

A practical course that will prepare students for working in Canada. Students will develop a plan to set career goals, enhance resumes, job search, prepare for interviews, labour laws and personal finance.

MGMT-6184   Canadian Human Resources

The Human Resource department is critical to the success of hospitality & tourism operation. You will learn key Canadian & Ontario legislations that govern employers and employees in Ontario. Students will gain knowledge in; recruitment, retention, training and development, performance management, benefit management, occupational health and safety, union management, and dispute resolution. Through the use of case studies students will put into practice skills required to manage and motivate team members by building the employer and employee relationship.

MGMT-6185   Canadian Sales & Customer Relations

Emerging tourism and hospitality professionals must recognize that customer sales and service skills are key to this very competitive industry. In this course, students will cover the key concepts, fundamental skills and techniques needed to manage customer expectations in the tourism and hospitality industry to create customer-focused priorities.

COMM-6046    Canadian Workplace Communications

This course will introduce graduate-level international students to communication within the Canadian workplace. Topics to be covered will include verbal, non-verbal and written communications, with a focus on cultural differences. Working individually and in groups, students will have ample opportunity for skill development.

TOUR-6010   Canadian Hospitality & Tourism-Intro

An introduction to the Canadian tourism and hospitality industry. Students will explore the various sectors and service levels in Canada with an emphasis on the natural, cultural heritage and recreational resources. Students will become familiar with the Ontario Travel Industry Act, define terms, legal requirements and processes required to work in an Ontario Travel Agency. Upon completion of this course, students will be eligible to complete the TICO certification required to sell travel products in Ontario.

FDMG-6020   Canadian Food & Beverage Operation

Students will learn the fundamentals of the Canadian food & beverage industry. With a focus on professional hospitality service, students will practice basic service and communication skills required for quick service to fine dining. Students will be introduced to the business aspect of service including POS training, legal requirements and health & safety regulations. Students will complete provincial certifications required including: Smart Service and Food Safe Handling.

COMP-6056   Hospitality Technology

This practical course develops technology skills required for hospitality supervisory and management positions. Students will create professional documents, create spreadsheets using formulas, mail merge and use other applications to produce professional documents. Students will also apply technology skills in collaborative sharing platforms, business social media and Desktop publishing to prepare and execute an effective presentation.

HOSP-6015   Sales & Events

In this advance course, students will focus on selling events in North America. Students will create event specific requests for proposals (RFP’s), prepare and negotiate industry ready proposals. Students will learn North American industry standards, costing, common industry terms, requirements and contractual clauses.

HOTL-6002   Rooms Division Management

The course is designed to give the student in-depth knowledge of the rooms division, strategies, tactics, key performance indicators, industry reports, and current trends used today to maximize front office revenue. Students will also develop technical skills using a property management software system.

HOTL-6003   Residence Management

Canada offers many types of accommodations including University/College Residences, Timeshare, Private Rentals and Retirement Residences that provide a range of basic to luxury accommodations. providing hospitality services and recreational activities. Students will examine the operations of such services including: Residences services, legislation, essential management skills, sales and budgeting requirements.

BUSI-6011   Canadian Business Operations

Designed to introduce students to the business essentials and practices required for hospitality and tourism business in Canada. This course will introduce you to the Canadian economy, basic bookkeeping, quality assurance, law and risk management. Students will apply their knowledge through case studies.

BEVR-6005   Beverages, Wines & Spirits

In this course students study the history and production process of beer, wine, spirits and learn how to objectively evaluate these products and market them in a hospitality setting. Students will learn proper techniques to pour, mix and taste various beers, wines and spirits.

INDG-6000   Indigenous Peoples in Canada

The Cree word, Miskâsowin, is used to convey the responsibility to understand oneself and others, who they are, where they come from, and what historical and contemporary life experiences have contributed to their sense of self and well-being. Using an Indigenous pedagogical and reflexive lens, learners will apply the framework of Miskâsowin to themselves and the colonized experiences of First Nations, Métis, and Inuit peoples. Implications of Miskâsowin for creating ethical relationships are discussed.

TOUR-6011   Responsible Tourism

Responsible tourism is examined as a response by tourism operators coming to terms with human impacts on the planet and on communities in destinations. Students will explore these industry responses known as sustainable tourism, ethical tourism and regenerative tourism, among other models. Students will examine and assess responsible tourism in Canada through articles and case studies.

Level 3 – Co-op

Take the following Mandatory Course:

MGMT-6186   Leadership, Ethics & Diversity

This course explores ethics, leadership and diversity in the Tourism and Hospitality industry. You will be introduced to various frameworks for ethical decision-making to assist in leadership roles to effectively manage people and North American tourism & hospitality businesses. Through use of discussions, debates, and research students will apply strategies to create positive change.

MKTG-6040   Canadian Strategic Marketing

Explore how to influence hospitality and tourism consumes with digital marketing strategies and tactics. Students will learn digital marketing principles and gain hands on experience in creating digital marketing plans, creatives and tools to analyze the effectiveness of digital marketing campaigns.

FDMG-6021   Food & Beverage Service Management

Management positions required leadership, organizational and analytical skills. In this hands-on course, students will learn how to effectively lead a team, handle conflict, navigate change management, and execute a plan to meet the financial goals for food and beverage operations.

HOSP-6016   Revenue Management & Industry Analytics

Maximizing revenue with space and capacities constraints requires data analysis and decision making. Through case studies students will analyze industry reports to create measurable strategies and tactics to impact long-term revenue goals. Upon completion of this course, students will qualify to complete the Certified Revenue Management Analysis (CRMA) Certification.

FINA-6031   Financial Management

Develop your critical thinking skills focusing on management accounting and financial accounting. Students will learn management controls, analyze financial statements, manage costs and create internal costs to meet financial objectives of a hospitality enterprise.

HOTL-6004   Sustainable Facilities

Facilities Management will analyze the daily operations of tourism and hospitality facilities. You will explore facets of successful operational departments from inventory control, equipment purchases and maintenance to routine cleaning of guest facilities. Topics will also include: energy conservation, grounds keeping and recreation areas with great emphasis placed on health & wellness, safety & security as they pertain to guests and employees.

INNV-6004   Tourism & Hospitality Innovation

This course offers students the opportunity to apply their skills acquired in the program to real Tourism & Hospitality business cases/issues. This is a SILEx course-a signature learning experience. It will include one of the following SILEx elements: applied research, entrepreneurship, global projects, live client interactions or a multi-disciplinary project.

Contact/Questions

655 Bay Street, Toronto, ON, Canada M5G 2K4

+1 (416) 961-5151

[email protected]

DESIGNATED LEARNING INSTITUTE NUMBER: O271444185572

Quick Links

Student Excellence Program Fees How to Apply Contact Directory

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Copyright © 2022 Fanshawe Toronto@ILAC

Plan Your Trip to Elektrostal: Best of Elektrostal Tourism

Essential elektrostal.

Elektrostal Is Great For

Eat & drink.

• Elektrostal Hotel
• Apelsin Hotel
• Mini Hotel Banifatsiy
• Apart Hotel Yantar
• Restaurant Globus
• Amsterdam Moments
• Cafe Antresole
• Viki Cinema
• Statue of Lenin

• Client log in

Metallurgicheskii Zavod Electrostal AO (Russia)

In 1993 "Elektrostal" was transformed into an open joint stock company. The factory occupies a leading position among the manufacturers of high quality steel. The plant is a producer of high-temperature nickel alloys in a wide variety. It has a unique set of metallurgical equipment: open induction and arc furnaces, furnace steel processing unit, vacuum induction, vacuum- arc furnaces and others. The factory has implemented and certified quality management system ISO 9000, received international certificates for all products. Elektrostal today is a major supplier in Russia starting blanks for the production of blades, discs and rolls for gas turbine engines. Among them are companies in the aerospace industry, defense plants, and energy complex, automotive, mechanical engineering and instrument-making plants.

Headquarters Ulitsa Zheleznodorozhnaya, 1 Elektrostal; Moscow Oblast; Postal Code: 144002

Contact Details: Purchase the Metallurgicheskii Zavod Electrostal AO report to view the information.

Website: http://elsteel.ru

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To view more information, Request a demonstration of the EMIS service

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Drone flying toward Moscow downed in Elektrostal

MOSCOW, November 19. A drone flying to Moscow has been downed by air defense systems in Elektrostal in the Moscow Region, no one was hurt, Moscow’s Mayor Sergey Sobyanin said on Sunday.

"In the Elektrostal municipal district, air defense forces repelled an attack by a drone, which was flying toward Moscow. According to preliminary data, its fragments fell down incurring no damage. No one was hurt," he wrote on his Telegram channel .

According to the Moscow mayor, emergencies services are working on the site.