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Cruise Ship Yoga Instructor Job Description [Updated for 2024]

In the booming world of travel and wellness, the spotlight on cruise ship yoga instructors has never been brighter.

The tourism industry sails forward, and with each voyage, the demand for talented individuals who can teach, guide, and promote holistic health on board our cruise ships surges.

But let’s delve deeper: What’s truly expected from a cruise ship yoga instructor?

Whether you are:

• A job seeker trying to decipher the core responsibilities of this role,
• A hiring manager crafting the perfect candidate profile,
• Or simply fascinated by the unique world of onboard fitness and wellness,

You’re in the right place.

Today, we bring you a customizable cruise ship yoga instructor job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Cruise Ship Yoga Instructor Duties and Responsibilities

Cruise Ship Yoga Instructors are responsible for teaching and guiding individuals and groups in the practice of yoga.

They ensure that yoga classes are safe, effective, and enjoyable for cruise ship guests of various experience levels.

Their primary duties and responsibilities include:

• Plan and teach yoga classes for individuals and groups of varying skill levels
• Modify yoga poses and sequences to accommodate beginners and those with special needs or injuries
• Provide clear and concise instruction, while demonstrating yoga poses and techniques
• Use various yoga props and equipment to enhance guests’ experience
• Assess the fitness and skill levels of participants, and offer appropriate adjustments and modifications
• Provide guidance and support to participants to ensure safety during classes
• Promote and encourage a tranquil, mindful, and positive yoga experience
• Maintain a professional and calm demeanor at all times, even in stressful situations
• Lead wellness workshops or seminars related to yoga, meditation, or stress management
• Ensure the yoga space is clean, safe, and inviting for all participants
• Participate in cruise ship activities, events, and wellness programs as required

Cruise Ship Yoga Instructor Job Description Template

We are seeking a dedicated and professional Yoga Instructor to conduct yoga classes onboard our luxurious cruise ship.

The Yoga Instructor will be responsible for providing group fitness instruction, monitoring, and educating passengers on fitness and safety, and maintaining a safe and enjoyable atmosphere for class participants.

The ideal candidate will have a passion for health and wellness, a friendly and outgoing nature, and comprehensive knowledge of yoga postures and philosophy.

Responsibilities

• Plan and conduct yoga classes for a diverse group of class participants.
• Provide clear, well-paced instructions and demonstrate proper form and technique.
• Ensure safety of participants in regards to exercise technique.
• Modify specific exercises to accommodate various skill levels.
• Track class attendance and monitor class size to gauge the effectiveness of promotions.
• Provide exceptional customer service to all passengers by answering questions and assisting with their wellness needs.
• Maintain fitness equipment and ensure the cleanliness of yoga studio space.
• Stay abreast of the latest trends in yoga and wellness.

Qualifications

• Certified Yoga Instructor with a minimum of 200 hours of training.
• Proven work experience as a Yoga Instructor.
• Knowledge of the principles and practices of yoga and the ability to instruct passengers in this discipline.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• First Aid and CPR certification.
• Competitive salary
• Free room and board while on the cruise ship
• Travel opportunities
• Health insurance
• Professional development opportunities

Additional Information

• Job Title: Cruise Ship Yoga Instructor
• Work Environment: Yoga studio on a cruise ship. Most work will be conducted indoors, but some outdoor activities may be required.
• Reporting Structure: Reports to the Cruise Ship Fitness Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $1,500 – $3,000 per month
• Location: Varies based on cruise ship itinerary
• Employment Type: Contract basis per cruise duration
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume, proof of certification and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Cruise Ship Yoga Instructor Do?

A Cruise Ship Yoga Instructor usually works for a cruise liner and is responsible for leading yoga classes for passengers on board.

They design and implement yoga sessions suitable for individuals of all ages, abilities, and fitness levels.

They often start with beginner poses and gradually progress to more complex asanas, ensuring the safety of the passengers while promoting physical fitness and relaxation.

They also instruct the passengers on proper yoga techniques to maximize the benefits and minimize the chances of injury.

Beyond instruction, a Cruise Ship Yoga Instructor may also conduct workshops or seminars on wellness, stress management, and the importance of maintaining a regular yoga practice.

They may also be responsible for maintaining the yoga equipment, ensuring cleanliness of the yoga space, and managing class schedules.

In addition to yoga instruction, they are typically required to provide excellent customer service, responding to passenger inquiries and concerns, and participating in social events as part of the cruise staff.

With their skills and knowledge, they contribute to the overall positive experience of passengers, promoting wellness and relaxation during the journey.

Cruise Ship Yoga Instructor Qualifications and Skills

A professional Cruise Ship Yoga Instructor should have the skills and qualifications that align with your job description, such as:

• Deep understanding of Yoga philosophy and various Yoga styles to guide students in their practice
• Strong interpersonal skills to connect with a diverse group of students, creating an inclusive and supportive environment
• Excellent communication skills to effectively instruct students, and to articulate the benefits and goals of the Yoga practice
• Ability to offer modifications and alternative poses to cater to students of all levels, including beginners and those with physical limitations
• Customer service skills to interact professionally with guests, address their queries and concerns, and create a positive experience
• Physical fitness and stamina to demonstrate postures and ensure correct alignment and safety of students
• Patience and empathy to understand the needs of each individual, and to guide them at their own pace
• First aid and CPR certification to ensure student safety during classes
• A Yoga instructor certification from a recognized body, demonstrating professional training and competency in teaching Yoga

Cruise Ship Yoga Instructor Experience Requirements

Cruise Ship Yoga Instructors typically require a minimum of 200 hours of yoga teacher training from a Yoga Alliance accredited institution or a similar recognized organization.

This ensures they have a deep understanding of yoga philosophies, techniques, anatomy, and teaching methods.

Practical experience is also highly valued.

Instructors should ideally have 1 to 2 years of experience teaching yoga in a professional setting.

This can be through positions at yoga studios, fitness centers, or private tutoring.

Experience on a cruise ship or in the hospitality industry is not always required, but it is often seen as a major plus.

Teaching yoga on a cruise ship involves certain unique challenges, such as teaching in outdoor environments or accommodating a diverse array of student fitness levels and ages.

Cruise Ship Yoga Instructors who have 3 or more years of experience may be given additional responsibilities, such as leading wellness seminars, offering private classes, or supervising other fitness activities on the ship.

Those with over 5 years of experience and additional qualifications, such as a diploma in fitness or health coaching, may be considered for managerial roles within the ship’s wellness and fitness departments.

Cruise Ship Yoga Instructor Education and Training Requirements

Cruise Ship Yoga Instructors typically require a 200-hour Yoga Teacher Training certification from an organization recognized by the Yoga Alliance.

This certification program covers yoga philosophy, anatomy, teaching methodology, and hands-on practice in teaching yoga.

Instructors also need to have a thorough understanding of various yoga styles, postures, and alignment to accommodate the diverse needs and skill levels of cruise ship passengers.

While not always required, having a bachelor’s degree in physical education, kinesiology, or a related field can be beneficial.

Moreover, some cruise lines may require additional training in customer service and safety procedures, including CPR and first aid certification.

Advanced training or certifications in specialized yoga disciplines, such as prenatal yoga or therapeutic yoga, can further enhance an instructor’s skills and employability.

Lastly, because of the unique environment, experience teaching yoga in a group setting and ability to adapt to the dynamics of a cruise ship are often highly valued.

Cruise Ship Yoga Instructor Salary Expectations

A Cruise Ship Yoga Instructor can expect to earn an average salary of $46,000 (USD) per year.

The actual earnings may vary based on factors such as years of experience, the cruise line company, and the specific itinerary of the cruise.

Additional income can also be earned through private sessions and tips.

Cruise Ship Yoga Instructor Job Description FAQs

What qualifications does a cruise ship yoga instructor need.

Most cruise lines require Yoga Instructors to have a yoga certification.

The certification can be from a reputable organization like the Yoga Alliance.

Some cruise lines may also require additional certifications like CPR and First Aid, to handle emergencies during classes.

What skills does a Cruise Ship Yoga Instructor need?

Apart from yoga teaching skills, a Cruise Ship Yoga Instructor needs strong communication and interpersonal skills to interact with guests of different nationalities and ages.

They should be able to adapt yoga classes for varying skill levels, from beginners to advanced practitioners.

Patience, positivity, and a customer-focused approach are also essential.

What should you look for in a Cruise Ship Yoga Instructor’s resume?

Look for a recognized yoga certification and any additional fitness-related qualifications.

Check for experience in teaching yoga, preferably in a similar environment like a resort or a cruise ship.

Any customer service experience could also be beneficial as a significant part of the role involves interacting with guests.

What are the daily duties of a Cruise Ship Yoga Instructor?

A Cruise Ship Yoga Instructor typically starts the day with an early morning yoga session.

They might hold several classes throughout the day, tailored to different skill levels.

They may also hold private sessions or workshops.

In between classes, they are expected to interact with guests, answer their queries about yoga, and promote their classes.

They may also have administrative duties, like maintaining guest records and scheduling classes.

What qualities make a good Cruise Ship Yoga Instructor?

A good Cruise Ship Yoga Instructor is passionate about yoga and enjoys sharing their knowledge with others.

They are patient and adaptable, able to adjust their teaching style to suit different audiences.

They also have a positive and outgoing personality, making guests feel welcome and relaxed in their classes.

They are self-motivated, organized, and able to manage their time effectively.

Is it difficult to hire Cruise Ship Yoga Instructors?

Finding the right Cruise Ship Yoga Instructor can be challenging due to the unique demands of the role.

Not all yoga instructors are comfortable or able to be away from home for extended periods, which is a requirement when working on a cruise ship.

Therefore, it’s crucial to clearly communicate job expectations and requirements to attract the right candidates.

And there you have it.

Today, we’ve unveiled the true essence of being a cruise ship yoga instructor .

And guess what?

It’s not just about leading yoga poses.

It’s about guiding others to find balance and tranquility, one pose at a time.

With our go-to cruise ship yoga instructor job description template and real-world examples, you’re all set to embark on your new journey.

But why anchor there?

Dive deeper with our job description generator . It’s your next port of call for creating precise job listings or refining your resume to perfection.

Every yoga pose is a part of a greater journey.

Let’s embark on that journey. Together.

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Cruise Line Fitness Instructor Jobs

The amenities offered onboard a cruise ship are many, and include fitness and gym related options for passengers. Although most guests want to spend a portion of their free time enjoying classic cruise related activities like swimming, gambling and relaxing, it is also important for passengers to be able to leave a cruise feeling in top form. After all, there needs to be something to combat those all day buffets and poolside cocktails.

Some passengers just couldn’t live without some sort of exercise regimen. That being said, the large mega-liners always offer fitness classes and need personnel to assist.

Fitness instructors must lead classes, plan classes, motivate guests, clean equipment, oversee the use of the gym, speak with guests and be generally helpful in the fitness center. Additionally, as trends change and a growing number of classes are available at regular gyms, the fitness instructors on a cruise ship must adapt and be knowledgeable on a number of different routines and trends.

Fitness instructors in addition to leading classes (their main responsibility) are increasingly knowledgeable in nutrition as well, allowing them to offer a full range of health advice to passengers and in some cases, instructors will help to develop nutrition and health plans for guests. Some of the classes an instructor or personal trainer might lead include aerobics and weight lifting classes. However you’re more and more likely to see classes like yoga, dance, aqua aerobics, kickboxing, pilates, and spinning being offered on cruise ships as well.

Fitness instructors with previous experience in sports instruction, sports medicine, or exercise physiology and those who can provide certification are highly desired. A number of fitness directors on a cruise ship begin as instructors or personal trainers and work their way up. Fitness instructor contracts are usually six months in length and pay is salary-based. Fitness instructors and personal trainers on a cruise ship can earn anywhere from $1,800 – $2,400 a month depending on the cruise line, the length of the contract and their experience in the field.

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Top Cruise Ships to Work For: Discover Your Dream Job on the Best Lines

Are you dreaming of a job that lets you travel the world while working on the high seas? Picture yourself waking up to breathtaking ocean views and embarking on new adventures every day. But with so many cruise ships out there, how do you know which ones offer the best working experience?

Imagine finding a workplace where your office is a luxurious ship, your colleagues are like family, and your job comes with exciting perks. In this article, we’ll guide you through the top cruise ships to work for, helping you navigate the seas of employment opportunities in the cruise industry.

Key Takeaways

• Prioritize cruise lines with positive company reputation and supportive cultures for a fulfilling work experience.
• Look for opportunities for career advancement, training programs, and mentorship to enhance your professional growth.
• Evaluate employee benefits packages, including competitive salaries, healthcare coverage, and additional perks for job satisfaction.
• Consider top cruise ships like Royal Caribbean, Norwegian Cruise Line, and Carnival Cruise Line known for employee-focused environments and satisfaction.
• Focus on work-life balance aspects such as living quarters, amenities, onboard social life, and community interactions while working on cruise ships.
• Tailor your resume to highlight relevant skills, prepare thoroughly for interviews, and understand work contracts and maritime laws when aiming for a job on a top-rated cruise ship.

Factors to Consider When Choosing a Cruise Line for Employment

Company reputation and culture.

When selecting a cruise line to work for, company reputation and culture are vital considerations. A positive reputation indicates a well-established organization that values its employees. Research the company’s online reviews, employee testimonials, and industry rankings to gain insights into the company culture. S eek companies known for their inclusive and supportive atmospheres where you can thrive and foster professional growth. E nsure that the company’s values align with your own to promote a positive work experience.

Growth Opportunities and Career Advancement

Exploring growth opportunities and career advancement prospects is essential when opting for a cruise line job. I dentify the potential for advancement within the company. Look for clear pathways to progress and training programs that can enhance your skills. Consider companies that offer mentorship and educational incentives to further your career. Understanding the avenues available for career development will help you make well -informed decisions while choosing an employer.

Employee Benefits and Perks

Employee benefits and perks play a significant role in your job satisfaction and overall well-being. E valuate the benefits package offered by each cruise line to assess how it aligns with your needs. C ompanies that provide competitive salaries, healthcare benefits, retirement plans, and additional perks such as discounted travel or on-board amenities can greatly enhance your working experience. Reme mber to compare different benefits packages to make an informed decision that fits your requirements.

The Top Cruise Ships for Employee Satisfaction

When considering the top cruise ships for employee satisfaction, it’s essential to review specific cruise lines known for their positive work environments and employee benefits. Here are insights into some of the leading cruise lines renowned for prioritizing employee well-being and satisfaction:

Royal Caribbean International

Royal Caribbean International stands out as a top choice for many seeking employment on cruise ships due to its commitment to employee satisfaction. With a reputation for offering competitive salaries, excellent training programs, and opportunities for career growth, Royal Caribbean ensures its employees feel valued and supported.

Example: Employees at Royal Caribbean International often benefit from access to onboard amenities during their downtime, fostering a sense of community and well-being among staff members.

Norwegian Cruise Line

Norwegian Cruise Line is another standout option known for its employee-focused approach. By providing comprehensive training, competitive compensation packages, and a diverse range of job opportunities, Norwegian Cruise Line creates a positive work environment that encourages professional development and job satisfaction.

Example: Norwegian Cruise Line’s dedication to promoting work-life balance through employee wellness programs contributes to high levels of satisfaction and morale among its staff.

Carnival Cruise Line

Carnival Cruise Line is renowned for its employee-centric culture and emphasis on creating a supportive workplace environment. Offering various employee benefits, including healthcare coverage, retirement plans, and career advancement opportunities, Carnival Cruise Line ensures that its employees are well taken care of and motivated in their roles.

Example: Carnival Cruise Line’s recognition programs and incentives for outstanding performance motivate employees to excel in their positions, contributing to a positive work atmosphere.

Work-Life Balance on Cruise Ships

Living quarters and amenities.

When working on cruise ships, your living quarters play a significant role in your overall work-life balance. While space may be limited, cruise ship employees are often provided with shared cabins equipped with essential amenities such as a bed, storage space, and a private bathroom. These living arrangements are designed to optimize space utilization while ensuring that you have a comfortable place to rest after your shifts.

Moreover, cruise lines are increasingly focusing on enhancing the onboard amenities for their employees to promote a better work-life balance. Access to recreational facilities, such as gyms, swimming pools, dining areas, and designated social spaces, allows you to unwind and socialize during your downtime. These facilities are not only beneficial for relaxation but also contribute to fostering a sense of community among staff members, creating a supportive and inclusive work environment.

Onboard Social Life and Community

The onboard social life on cruise ships plays a crucial role in shaping your work experience and overall well-being. As you embark on this unique work opportunity, you’ll find that cruise ship communities are vibrant, diverse, and tightly knit. Interacting with colleagues from various backgrounds and cultures can enrich your social connections and bring a sense of camaraderie to your work environment.

Cruise lines often organize social events, team-building activities, and themed gatherings to encourage interaction and create a sense of community among employees. Whether participating in onboard parties, team sports, or cultural nights, these activities offer opportunities to bond with your coworkers outside of work hours. Building strong relationships within the onboard community not only enhances your work-life balance but also contributes to a more fulfilling and enjoyable work experience on the cruise ship.

Tips for Landing a Job on a Top-Rated Cruise Ship

Crafting your resume for the cruise industry.

When applying for a job on a top-rated cruise ship, it’s crucial to tailor your resume to highlight relevant skills and experiences. Focus on any hospitality, customer service, or maritime background you have. Emphasize your ability to work in a team, problem-solving skills, and adaptability. Make sure to include any certifications, such as STCW (Standards of Training, Certification, and Watchkeeping for Seafarers), as they can give you an edge in the hiring process. Keep your resume concise and easy to read, as recruiters often sift through numerous applications.

Preparing for Interviews and Assessments

To ace the interview for a position on a top-rated cruise ship, research the cruise line thoroughly. Understand its values, work culture, and the type of guests it attracts. Practice common interview questions related to customer service, conflict resolution, and teamwork. Showcase your enthusiasm for working on a cruise ship and your willingness to go the extra mile for guest satisfaction. Be prepared for assessments that may test your language proficiency, technical skills, or situational judgment. Dress professionally for virtual or in-person interviews, and demonstrate your excellent communication skills and friendly demeanor throughout the process.

Follow these tips to stand out in the competitive job market of top-rated cruise ships and increase your chances of securing a rewarding position onboard.

Navigating Contracts and Work Terms

Understanding your contract.

When considering a job on a cruise ship, it’s crucial to understand your contract fully. Contracts for cruise ship employment typically outline your role, duties, working hours, salary, benefits, and duration of the contract. Reviewing and comprehending this document before signing is essential. Contracts may also cover details like onboard privileges, dress code, disciplinary procedures, and termination clauses. Ensure you read and clarify any terms you’re unsure about to avoid misunderstandings later.

Knowing Your Rights and Responsibilities at Sea

Working on a cruise ship comes with specific rights and responsibilities that differ from traditional onshore jobs. Familiarize yourself with the maritime laws and regulations that govern your work at sea. Understand your entitlements regarding working hours, breaks, rest periods, safety protocols, and emergency procedures. It’s essential to know how to access medical care, resolve disputes, and report any workplace incidents promptly. Moreover, respecting the ship’s rules, maintaining a professional demeanor, and cooperating with colleagues are key responsibilities to ensure a harmonious working environment.

You’ve now explored the enticing world of working on cruise ships, discovering the allure of travel, luxurious work environments, and enticing perks from leading cruise lines like Royal Caribbean International, Norwegian Cruise Line, and Carnival Cruise Line. Remember, finding the right balance between work and life is key, with comfortable living arrangements and onboard amenities contributing to your overall job satisfaction. When aiming to secure a position on a top-tier cruise ship, ensure your resume highlights relevant skills such as hospitality and customer service, along with essential certifications like STCW. Lastly, as you navigate contracts and work terms, prioritize understanding the fine print, knowing your rights and responsibilities at sea, and adhering to maritime laws for a smooth sailing work experience.

Frequently Asked Questions

1. what are some benefits of working on cruise ships.

Working on cruise ships offers travel opportunities, luxurious work settings, and perks provided by top cruise lines like Royal Caribbean, Norwegian, and Carnival. Employees enjoy unique experiences while earning a living.

2. How can I secure a job on a cruise ship?

To secure a job on a cruise ship, tailor your resume to highlight relevant skills such as hospitality and customer service, and obtain certifications like STCW. Prepare for interviews by researching the cruise line, practicing common questions, and demonstrating enthusiasm.

3. What should I know about cruise ship contracts?

It’s crucial to understand cruise ship contracts fully, know your rights and responsibilities at sea, and comply with maritime laws and regulations for a harmonious work environment. Familiarize yourself with the terms to safeguard your interests.

Hi, I'm Richard, a passionate traveler and cruise enthusiast. With over a decade of experience exploring the world's oceans, I've developed a deep love for all things related to cruising. Whether it's luxury liners or intimate river cruises, I enjoy sharing my insights and tips to help others plan their perfect getaway. When I'm not sailing the seas, you can find me writing about my adventures or planning my next voyage

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Manager Technical Operations, Disney Cruise Line

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Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

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Job Summary:

The Manager Technical Operations is responsible for Technical System Maintenance for the Disney Cruise Line Fleet and the Company’s Island destinations. You will manage the Marine Technical Operations technical team assigned, including personnel development aspects. You will be responsible for assigned shipboard technical systems upkeep and performance including but not limited to gaseous and liquid fuels, ballast and fresh water. Assist in the development and planning of key maintenance periods in line with the vessels planned operational profile. Appoint and manage subcontractors to deliver contract maintenance and repairs on time and within approved budgets. Review, adjust and introduce procedures and work instructions for areas of responsibility. You will also be responsible for ensuring proper record keeping is maintained and that Classification and Regulatory compliance is adhered to.

You will report to the Senior Manager Technical Operations.

Responsibilities:

Assist with departmental budgets for areas of responsibilities.

Liaison with USCG, Lloyd's Register, and US Public Health for areas of responsibility.

Oversee compliance with technical aspects of applicable Flag State, Port State, international, and classification society resolutions and requirements, including maintenance verification under Classification Society Continuous Survey Hull and Machinery.

Oversee maintenance support for the DCL Fleet and Island destinations ensuring that proper documentation processes are followed within the company-approved maintenance system.

Provide continuous availability of shore-side provided spares and materials for ship and Island base staff.

Maintain the operational and engineering standards for the ship Engineering Department and island maintenance teams.

Assist in the planning and execution of long-term maintenance and inspection opportunities (including In- water Surveys (IWS), wet and Dry Docking periods).

See that corrective and preventive actions are taken in regard to reported on issues within area of responsibility.

Provide shore-side oversight of technical gaseous and fluid system operations (Including LNG).

Conduct regular ship visits submitting superintendent/Vessel assessments as necessary.

Act as Line Manager for assigned staff.

In collaboration with Disney Cruise Line recruiting partners, identify and interview suitable technical personnel as part of the talent hiring process for Island open technical positions.

Undertake additional projects and work assignments as assigned by the Executive Director MTO.

Safety Management System (SMS) Responsibilities:

Implementation of the general safety management responsibilities as detailed within the company Safety Management System (SMS).

Responsible for implementing Safety Management System policies and procedures relative to areas of responsibilities, ensuring operating procedures pertaining to both shipboard and shore-based technical operating practices are in place and functioning in compliance with the SMS. 

Provide shore-based assistance for Masters and his Officers in order to maintain safe ship operations. 

Assist and keep the Senior Manager Technical Operations informed of ongoing and planned matters relevant to issues and materials in the SMS.

Run monthly status reports on overdue maintenance including key equipment.

Required Qualifications:

Minimum 5 years’ experience in the relevant role.

Qualified as a Marine/Mechanical Engineer or Naval Architect.

Experience using computer based planned maintenance systems.

Knowledgeable and efficient with the use of computers and related technology.

Preferred Qualifications:

Technical knowledge and experience with LNG as a marine fuel is beneficial but not essential.

Required Education:

Bachelor’s degree in Marine Engineering or equivalent

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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The Next Chapter

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Resolutions Agent (Virtual)

Company overview.

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

• Respect & Protect
• Listen & Learn
• Communicate

Responsibilities

Job description.

JOB SUMMARY :

The Agent, Resolutions is responsible for providing advanced customer service to guests, travel partners, and internal departments ensuring that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with rules, regulations and company policy. The incumbent in this role addresses complex issues to ensure a high level of customer satisfaction. The Agent, Resolutions handles escalated guest inquiries and provides savvy solutions providing accurate information about products, services, and policies.

ESSENTIAL FUNCTIONS:

• Provides accurate information about products, services, and policies, ensuring customers receive prompt and effective assistance. Works towards one-call resolutions by creatively thinking of solutions that benefit both the guest and the company.
• Collaborates with various departments to resolve issues, document interactions and resolutions, and contribute to the continuous improvement of service processes.
• Handling escalated guest inquiries and providing savvy solutions, considering the business and guest satisfaction. Troubleshoot and resolve guest issues, escalating complex problems to higher-level support or relevant departments as necessary.
• Partners with Coach to ensure consistent service quality. Participates in team meetings and training sessions to stay informed and improve skills. Expectations are to meet and/or exceed performance metrics.
• Ability to follow Contact Center guidelines, maintain excellent attendance and punctuality.
• Support other areas by handling incoming service calls, contributing to our collective success during peak times.

QUALIFICATIONS:

• High School Diploma or GED
• 1+ years Minimum of customer service experience required
• Customer service experience in a hospitality industry or Contact Center preferred
• Excellent verbal and written communication.
• Active listening and empathy.
• Ability to troubleshoot and resolve issues effectively, in accordance with Carnival’s established protocols and procedures.
• Creative thinking to find solutions for unique problems.
• Basic technical support and troubleshooting abilities.
• In-depth understanding of Carnival’s products and services.
• Ability to convey information clearly to customers.
• Efficiently handle multiple tasks and prioritize workload.
• Ability to manage time effectively in a fast-paced environment.
• Strong commitment to providing excellent customer service.
• Ability to understand and anticipate guest needs.
• Ability to build and maintain positive relationships with guests.
• Patience and professionalism in dealing with difficult guests.
• Accuracy in documenting guest interactions and requests.
• Flexibility to handle a variety of guest interactions and issues.
• Ability to adjust to new processes and technologies quickly.
• Ability to work collaboratively with team members and other departments.
• Willingness to share knowledge and assist colleagues.
• Ability to manage and regulate emotions in stressful situations.
• Understanding and responding appropriately to the emotions of others.

ETHICS & COMPLIANCE :

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site preschool program, wellness center, and health clinic at our Miami campus

******ONLY APPLICANTS IN FL, GA, TX, NC CAN APPLY*****

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

Employee Benefits

Hybrid work environment.

Empowering work-life integration and flexible opportunities for your personal and career success

Wellness Programs

Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

Cruise Benefits

An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

Parental Programs

Generous parental leave time and adoption assistance programs

Retirement Plan

Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

Employee Stock Purchase

Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans

In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.

I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.

Miguel Fleet Technical Document Center Manager Summit Seeker

Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk Chess Master

Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!

Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru

Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.

Conchita Senior Revenue Business Analyst Culinary Explorer Restaurant Explorer

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• Northern Europe & Baltic Sea

COST of day trip to Moscow ??

By densol , February 26, 2012 in Northern Europe & Baltic Sea

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We have just booked a cruise to the Baltics for next year. I am trying to find out the average cost for a day trip to Moscow from STP. I have searched several times, and whilst I have read reviews and reports about the trips etc - I cannot actually see any examples of the costs. I imagine its quite expensive - but we want to do it so I need to budget LOL !!

Any ballpark figures ? :D

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We have just booked a cruise to the Baltics for next year. I am trying to find out the average cost for a day trip to Moscow from STP. I have searched several times, and whilst I have read reviews and reports about the trips etc - I cannot actually see any examples of the costs. I imagine its quite expensive - but we want to do it so I need to budget LOL !! Any ballpark figures ? Thanks

We did the Moscow trip through our cruise ship in late July 2008. Its cost was a little under $1000 pp. Now, that cost through this cruise line is a little over that $1000 pp cost. Now, most are using the high-speed rail connection versus the air flights as we did. I have seen some other numbers from other cruise lines and/or private firms that run $700-850.

Why cheaper or the differences? As cruise lines are pressured to keep their "sticker price" low, they need to make up some "margin" with ship tours, beverages, spa stuff, etc., to help cover their costs and gain some profit. Second, different tours provide various features. Our tour included going inside the famed and spectacular Kremlin Palace. Most Moscow tours don't feature that option and you cannot just walk up there and get in on your own. That Palace is where the Czars were crowned and all of the current/recent Russian leaders assumed their powers.

We could have saved a little if we had used a private tour to go to and visit Moscow, but, with my wife's pushing, we felt it was worth it to pay a little more, do it through the cruise line. If there had been any problems or mix-ups, it was the ship's duty to "make it right" and we would not have to worry.

If you have three days in St. Petersburg and/or have been there before, then the Moscow tour can work out very well. It's not cheap, but in my view, worth it!! Both are a few of my visuals from this super great city with such interesting history and dramatic architecture.

THANKS! Enjoy! Terry in Ohio

Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik . Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 66,454 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at:

http://www.boards.cruisecritic.com/showthread.php?t=1426474

For details and visuals, etc., from our July 1-16, 2010, Norway Coast/Fjords/Arctic Circle cruise experience from Copenhagen on the Silver Cloud, check out this posting. This posting is now at 60,364 views.

http://www.boards.cruisecritic.com/showthread.php?t=1227923

One of the Kremlin Wall Towers in Moscow:

Walking on the famed Red Square of Moscow:

St. Basil's sits on Red Square and dates back to its 1555-61 construction on the orders of Ivan the Terrible (Ivan IV). It commemorates the capture of Kazan and Astrakhan and marks the geometric center of the city. This location has been the hub of its growth for Moscow since the 14th century. It was the tallest building in Moscow until the completion of the Ivan the Great Bell Tower in 1600. This church was near destroyed in the 1930’s when Stalin was in control.:

Here is a small sampling of the Kremlin Royal Treasures of the Czars: Eggs & Jewels insicde the famed Armory.:

Moscow’s subways are called the “People’s Palaces” with their marble coverings and unique designs for each of the different and many stations.:

This is the interior for Moscow's most historic church, Assumption Cathedral or the Cathedral of the Dormition, inside the Kremlin walls. It is the mother church of Muscovite Russia. The church stands on Cathedral Square and was built in 1475–1479 by the Italian architect Aristotele Fioravanti. It was erected on the spot of an older 14th century cathedral of the same name:

We did the day trip to Moscow with Alla-tour and were very pleased with our tour. Our guide whose English was great was a wealth of information and the day went very smoothly. I checked the web site and Alla's prices for 2012 range from $884 a person for two down to $542 a person for 6 with the 5% cruisecritic discount. So if you can get a group together the per person price goes down considerably. You can try to do this on the roll call section of cruisecritic.

We did not go to the Palace and as Terry says this is not included generally in tours. However, we did go to the Diamond Fund, an amazing display of crown jewels and jewelry in the Armoury building but not really part of the Armoury. I would think you could include this if you had a small group and really wanted to see it. It is quite small and does not accommodate a large group. You can google "diamond fund kremlin" to learn more.

Here are some of my pictures

Red Square with St. Basil’s at the far end

Kremlin Cathedral Square

Bolshoi Theatre

Treasures at the Armoury

200 ton Tsar Bell

Tomb of the Unknown Soldier

We did the day trip to Moscow with Alla-tour and were very pleased with our tour. Our guide whose English was great was a wealth of information and the day went very smoothly. I checked the web site and Alla's prices for 2012 range from $884 a person for two down to $542 a person for 6 with the 5% cruisecritic discount. So if you can get a group together the per person price goes down considerably. You can try to do this on the roll call section of cruisecritic. We did not go to the Palace and as Terry says this is not included generally in tours. However, we did go to the Diamond Fund, an amazing display of crown jewels and jewelry in the Armoury building but not really part of the Armoury. I would think you could include this if you had a small group and really wanted to see it. It is quite small and does not accommodate a large group. You can google "diamond fund kremlin" to learn more.

Well said, cadreamer! (nice photos, by the way).

We also used Alla. She is just a super person to work with and, if you get a group together, she will accomodate what YOU want to do!! You can check-out her Moscow tour at:

http://www.alla-tour.com/tours/1

As cadreamer suggests, go to your roll call on Cruise Critic & see if you can get a group together.

Terry, your pix, per usual, are awesome! Still envious! :)

Terry, your pix, per usual, are awesome! Still envious! :) jill

Appreciate, Jill, the kind comments! Envy is GOOD!!

Below are a few more visuals on Moscow that are more "interesting". Fascinating to having seen both cities, back-to-back. It really puts all of this unique Russian history and architecture in better perspective.

Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik . Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 67,001 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at:

The famed KGB (Secret Police) Headquarters in Moscow where many entered and did not exit (alive) during the 1950’s and 1960’s:

Kremlin Treasures: Royal coaches:

Young Military Officers on the streets of Moscow with Soviet "High Hat".:

These are the series of smaller domes on the top of the Church of the Deposition of the Robe in the Kremlin Cathedral Square area.:

Inside the newly, more westernized GUM Department Store:

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