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Before you buy

It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel unless you purchase our optional Enhanced Covid-19 cover that will protect you if the advice is given solely as a result of Covid 19.

Stay up-to-date with the latest rules:

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• The red list

Please continue to check our FAQ's regularly which will contain the latest guidance.

For existing customers, you can click here to manage your policy .

It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel.

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Please take care to answer all the questions accurately and completely. If you don't, we may cancel your policy and we may reject any claims, or not pay them in full.

Up to 20%* discount with your Nectar card.

Cruise cover is not covered on our Annual multi trip policies: If you are travelling on a cruise, please purchase a Single trip policy and select the Cruise cover add on.

Important: For Annual multi trip policies you will not be covered for holiday cancellation until your policy start date. Please choose today's date if you want cover as soon as possible.

Medical declarations Your travel insurance policy can cover some pre-existing medical conditions

Please declare any pre-existing medical conditions that you or anyone travelling on this policy have. By answering them, you confirm you have the authority and will provide complete and accurate medical information about everyone to be covered. If you are unsure of any answers please contact the person who you answering on behalf of. If you don't declare pre-existing medical conditions, it may result in part or all of a claim not being paid.

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By clicking the button below you are confirming that you have read, understand and meet our eligibility conditions .

Eligibility conditions

You confirm that:

• You are 18 years of age or over at the date of buying the policy
• You and all persons to be insured have an address in the United Kingdom, Channel Islands or the Isle of Man
• You and all persons to be insured have lived in the United Kingdom, Channel Islands or the Isle of Man for at least 6 of the last 12 months
• You and all persons to be insured are registered with a GP in the United Kingdom, Channel Islands or the Isle of Man
• You and all persons to be insured are in the United Kingdom, Channel Islands or the Isle of Man when the policy is purchased and have not started a trip
• You and all persons to be insured will obtain any recommended vaccines, inoculations, or medications prior to your trip.

Customers with more serious pre-existing medical conditions

Our travel insurance can offer cover for many pre-existing medical conditions. However, if we were unable to provide you with a quote, or if you would like an alternative quote for your medical condition(s), you can access a directory of specialist medical travel insurers who may be able to arrange cover. You can access this by clicking here or by calling 0800 138 7777 .

Important information

Nectar benefits.

*Customers receive a 20% discount when entering your Nectar card number. Excluding pre-existing medical and Enhanced gadget premiums.

Defaqto 5 star travel cover

Our Comprehensive Travel Insurance policies carry a 5 Star rating from Defaqto, which is the highest rating possible on the market.

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HelloSafe » Travel Insurance » Reviews by Travel Insurance Companies » Sainsbury's Travel Insurance

Sainsbury's Travel Insurance Review and Quotes

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Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.

Table of Contents

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether Sainsbury's is the right company to go on holidays with?

In this definitive Sainsbury's review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is Sainsbury’s the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Sainsbury's travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.

4,8 Safe overall rating for Sainsbury's

Sainsbury's travel insurance reviews by expert and consumers

To check if Sainsbury's is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

Find the best travel insurance in just a few seconds!

What does Sainsbury’s travel insurance cover?

Sainsbury's travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.

Sainsbury's Travel Insurance Policies are available for individuals, couples, groups and families.

Sainsbury's single-trip and annual multi-trip travel insurances

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Sainsbury's:

Sainsbury's winter sports travel insurancet

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at Sainsbury's and it comes with the following features and benefits:

• Available across 3 levels of cover: Silver, Gold and Platinum
• Age limit of 65 years
• Up to 24 days in one insurance period for Annual Multi Trip Policy
• Up to £1,000 for winter sports equipment that you own
• Up to £400 for winter sports equipment you hired
• Up to £300 to hire a replacement winter sports equipment
• Up to £400 piste closure cover
• Up to £400 ski pack cover
• Up to £500 avalanche or landslide cover
• Up to £500 physiotherapy cover in the UK.

What are the other travel insurance options available at Sainsbury's?

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Sainsbury's before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is Sainsbury’s travel insurance?

You'll find below indicative quotes per level of cover at Sainsbury's:

It is, however, quite difficult to give precise price ranges as Sainsbury's travel insurance policy quotes will depend on a range of factors such as:

• Your age at the time of travelling
• The length of your stay
• Your trip destination (Europe, North America, Worldwide)
• The period you wish to be covered for (single trip, annual multi-trip, extension)
• If you need specific insurance (cruise, ski, backpackers, gadget cover)
• Your medical condition before travelling
• Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at Sainsbury's?

Up to 20% discount offered to people who are already members of Nectar.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Sainsbury's.

What else should I know about Sainsbury’s travel insurance?

What are the general exclusions at sainsbury's travel insurance.

To be eligible for a travel insurance policy at Sainsbury's:

• You must be a resident of the UK
• You must be registered with a general practitioner
• Your trip must start and end in the UK
• You must be within the age limit of the insurance policy you're planning to purchase.

How do I get travel insurance quote from Sainsbury’s?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Sainsbury's is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Good to know

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to Sainsbury’s website?

Through the customer portal, you can access details on your travel insurance policy as well as personal details.

You can log into the customer portal here

How to claim at Sainsbury’s travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How do I contact Sainsbury’s travel insurance?

Sainsbury's contact phone numbers, sainsbury's other contact details, how to cancel your annual sainsbury’s travel insurance policy.

You will find below main information to cancel your travel insurance policy at Sainsbury's:

Our opinion on Sainsbury’s travel insurance

Sainsbury's Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Aside from the usual Single and Annual Multi Trip, Sainsbury's also offers Extended Stay Travel Insurance Policy that can be used by people looking to take a gap year or to travel around for a long time before returning home. Their policies are available across 3 levels of cover: Silver, Gold and Platinum.

Due to the 5 star rating on Defaqto and high customer satisfaction rate on Trust Pilot, we would recommend Sainsbury's Travel Insurance to anyone looking for an affordable and easy to manage travel insurance policy.

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications. In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms. As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.

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If you need to make a change to your policy there are no admin fees to do this through our portal. You can update personal or vehicle details, add/remove drivers or change details on how you use your vehicle or simply review your policy documents. You can also cancel your policy online – cancellation fee(s) may apply. 

If you have a question you might get a quick answer to your query via our  customer support section . Or you can review some of the most common car insurance questions - see our  frequently asked questions .

Otherwise you can get in touch:

Lines are open Monday to Friday 9am to 5.30pm, closed Saturday and Sunday (or, as stated above).

Telephone calls to numbers starting 03 are charged at local rates from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.

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Suggested companies

Admiral insurance, insurefor.com.

Sainsbury's Bank Travel Insurance   Reviews

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Reviews 1.5.

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ZERO stars. Do not go anywhere near Sainsbury's Travel Insurance. We took out a fully comprehensive annual policy with them - which was more expensive than the other policies available and when we claimed for accommodation (not flights!) that we were unable to use due to positive Covid tests they told us they were unable to accept our claim as the photo we had wasn't time-stamped. Even though we had ample evidence of the situation including dated emails etc. It has also taken us over a year to just get to this point. We will now be making a formal complaint in the hopes that we at least get back the cost of the insurance policy and will NEVER be using Sainsbury's Travel insurance again.

Date of experience : 15 May 2022

Absolutely awful

Absolutely awful. I spent over £1000 in medical fees after being poorly abroad. I submitted my claim early January, sent all the documents required by email on the 26th January. I haven’t heard anything since. I emailed multiple times, can never get through to anyone on the phone (hold over 1hr each time). They literally do everything in their power not to pay. What a scam

Date of experience : 24 April 2023

Made claim because of lost luggage but policy document is misleading

Made claim because of lost luggage. Was refused. Under the section 9 of the policy document page 38 there are 2 different sections: Personal belongings £1250 limit and Delayed baggage £50 for first 12 hours to £200 max. But Sainsburys say these are one and the same. This is misleading.

Date of experience : 21 December 2022

Worst experience I have had with a…

Worst experience I have had with a travel insurance company. Please read this and do yourself a favour, do not buy any form of insurance through Sainsbury's Bank! I submitted a claim exactly 1 year ago and there is no resolution. Despite submitting all the documents requested, I am having to chase by calling up every other month and I'm given the same excuses. What a joke!

Date of experience : 20 January 2023

Have being trying to get a c!aim sorted…

Have being trying to get a c!aim sorted with SainsburytHome Insurance since May countless telephone calls asking for more and more details regarding the builders quote. This is after their inspector visited and ' supposedly' completed a report with photos and video.My request for written / email updates and information required have been ignored. Told by gentleman that it was not their way to write as phone calls were better. Really! That way there is no paper trail. Frustrating to say the least. Think twice before taking out insurance from Sainsbury's best if they stick to food!!!!

Date of experience : 22 October 2019

Non-existent, possibly defunct

It's as if Sainsbury's Bank's travel insurance offering has completely shut down but still taking policy purchases. In the Making a Claim pdf section of the policy, there is no information on how to contact Sainsbury's to raise a claim. The phone number provided online (0300 880 1762) is incorrect and no longer in use and does not dial a ringtone. Likewise, the email address is no longer in use. When I phone the standard helpline, I couldn't speak to a human and was instead directed to a third-party site, CSAL, which doesn't offer any options for gadget claims in their forms. Similarly, trying to contact this company is impossible.

Date of experience : 19 December 2022

I have tried several times today to…

I have tried several times today to contact Sainsburys about the travel insurance I have just bought from them. The online help doesn't mention my issue. The so-called 'live chat' is dead. I tried emailing yesterday but no response. Phoned today and asked for a call back - nothing happened so far. I am a loss as to what to do, other than try to cancel and try another company. I thought Sainsburys, being a well-known company would be reliable - definitely not. Should have read the reviews.

Date of experience : 18 January 2023

They don't want to pay nothing!

Awfully long waiting times with no response, and after they are interpreting the contract clauses in there favour and paying nothing! In case of flight cancellations they are paying nothing, just in case of flight delay over 10 hours , but cancelation is the worst case scenario. Will claim in the court.....

Date of experience : 26 October 2022

DO NOT BUY INSURANCE COVER FROM THIS…

DO NOT BUY INSURANCE COVER FROM THIS COMPANY. Why would Sainsburys let their name and reputation be used by this shockingly bad organisation. Impossible to speak to anyone when a car reversed into our parked car and drove off - luckily a neighbour took photos. Trying to claim we were diverted a Claims Management Company who demanded we sign a separate contract with them that basically meant we had to pay if they couldn’t get the offending party to pay. This is not insurance cover; it’s a sham.

Date of experience : 25 August 2021

I choose Sainsbury’s travel insurance…

I choose Sainsbury’s travel insurance as it was cheaper than other known names & I preferred insurance form a company I know & use on daily bases then insurance from some random company. I had to cancel my holiday last minute due to kids showing up chicken pox symptoms 2 days before travel. Claim did take some time to be settled but overall I had good experience & glad I choose Sainsbury Bank Travel Insurance over other providers.

Date of experience : 01 September 2022

Omg terrible

Omg terrible , I wish I had read the reviews before my son took out a policy with these jokers . He had an accident in Thailand at the beginning of the week and has supplied all relevant documents to mayday and still no insurance has kicked in . We have had to get together £2000 so far for medical treatment and it’s not done yet . Staff are so unhelpful

Date of experience : 10 January 2023

Still waiting for a payout one year after claim was filed

Would give zero stars if that option existed. Worst travel insurance we ever took out. A year ago my daughter, a student, travelled to Istanbul and was scheduled to fly to Moscow from there on January 3rd, 2022. At the airport she tested positive for covid and was barred from boarding her plane, so had to stay for 5 more days in Istanbul. We had taken out travel insurance which specifically included delays due to Covid. We filed the claim a year ago - progress to date: zero. I complained for the fourth time today. In early November I received an email from CSA (the insurers Sainsbury's use) that they have 'a team thoroughly investigating my complaint' - I'd rather they'd process the insurance claim! I've heard nothing since. Needless to say, I will never go anywhere near Sainsbury's insurance or CSA again.

Date of experience : 15 January 2022

Would give zero stars if an option

Would give zero stars if an option, we took out the platinum annual policy. Unfortunately my wife got diagnosed with cancer and we couldn’t go on our holiday due to treatment. The claim process managed by CSA is archaic where you never speak to the same person, going round and round in circles it took us 9 months to get them to pay our claim and only after we complained to the CEO of Sainsbury’s bank out of desperation. We put in a formal complaint which CSA upheld and at that point closed down the dialog saying take it to the ombudsman which we have done. I cannot convey the mentally exhausting and stressful process we were put through to get our claim paid. Trusted Sainsbury’s brand at my cost do not touch

Date of experience : 10 March 2023

Terrible product

Terrible service. Near impossible to speak with anybody. We're currently fighting for a refund due to Sainsbury's error and mishap. Will be getting the Financial Ombudsman Service involved at this rate. Keep well away!

Date of experience : 07 September 2023

Absolutely awful. Cannot get a real person. Cannot complain. No proper contact details except number where you are just told to do everything online and then phone cuts off. Took to Twitter and they told me to call the same number to speak to them with my complaint! Have reported to Financial Ombudsmen. AVOID at all costs....

Date of experience : 15 June 2021

They couldn’t organise even answering the phone

I have sorry had pet insurance for 1 rabbit and wanted to add insurance for rabbit 2. I couldn’t do it online so I had to phone up. Round and round I went in circles I spoke to 2 different staff members twice in between listening to their blurb a dozen times. So I cancelled my existing policy for rabbit 1 and I’ve now got insurance with someone else. If they can’t answer the phone to take money off you how unhelpful might they be if your pet was actually ill. They have now taken the effort to contact me and offer me a £20 refund…I still don’t know if they have sorted answering the phone but they did contact me with regard to my complaint

Date of experience : 10 August 2022

Absolutely useless

Absolutely useless. Have been on hold for the last 40 mins trying to cancel my home insurance. They initially answered the phone quickly but as soon as I said I wanted to cancel my policy I was put on hold……still waiting. They have you over a barrel as another reviewer mentioned that if you simply cancel your direct debit, they will chase you for renewal payment and harm your credit rating if you challenge it.

Date of experience : 01 November 2021

Worst insurance

Worst insurance, refused to deal with a claim then logged it as a no fault claim. On our record now for 5 years. Refused to call us back, refused to supply copy of no claims history. Do not use they will be reported to ombudsman. Also note how they even refuse to acknowledge any report here!!

Date of experience : 03 March 2022

Avoid - They will do anything to avoid settling your claim.

Avoid at all cost! Currently trying to get a claim approved from a damaged mobile phone. Mobile was dropped whilst abroad and damaged. Reported claim and all supporting documents. Mobile is pay as you go and they are demanding a PDF from EE confirming usage and IMEI number. EE do not provide this for PAYG and have supported the claim by sending an email confining usage and VAT receipts for each time the account has been topped up. Taurus who deal with the claim on their behalf have been awful. Everything has been uploaded and emailed as instructed but they are sticking to requesting a document EE do not provide. This has gone on for almost three weeks. Many, many phone calls, emails and visits to the store and staff at EE are shocked with what Taurus are requesting. The mobile has gone considerably worse now with the time getting on. I have since read some of the terrible reviews on here and wish Ibhad done before. Never had an issue with any other Insurancr company and will be making a complaint to the ombudsman.

Date of experience : 22 October 2023

Very poor. My flight from London was delayed at the outset, which meant that I missed my connecting flights to Doha and on to Perth, Australia. Had to stay a night in Munich and insurance won’t cover the cost of the hotel or taxi as it was an ‘operational’ delay. Any excuse not to pay up. Don’t buy travel insurance with Sainsbury’s as they don’t even want to pay out for something simple such as delay / missed connection. Very disappointing!

Date of experience : 21 July 2022

Travel Insurance

Spring offer

20% off new Annual Multi Trip policies when you buy direct from us.

Offer ends 30/04/24. Excludes Later Life cover and add-ons. See additional info below.

Learn more about our policies and get a quote to cover you for things like medical expenses, cancelling or cutting your trip short and baggage or valuables.

Tesco Bank Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by Inter Partner Assistance S.A.

The power to get holiday cover for less

Clubcard members get a 10% discount when you buy direct. Discount doesn’t apply to Later Life cover or add-ons. Just enter your Clubcard number when you get your quote.

If you buy an Annual Multi Trip policy with our Spring offer, your Clubcard member discount will be applied after the 20% discount is applied.

Travel Insurance you can trust

• Choose from Economy or our 5 Star Defaqto rated Standard and Premier cover Single and Annual Multi Trip policies. Choose from Economy or our 5 Star Defaqto rated Standard and Premier cover Single and Annual Multi Trip policies.
• Cover for medical expenses and 24/7 Emergency Medical Assistance is provided with all our cover levels. Monetary limits, excesses and exclusions apply. Cover for medical expenses and 24/7 Emergency Medical Assistance is provided with all our cover levels. Monetary limits, excesses and exclusions apply.

Standard and Premier cover

Types of trip cover

Single trip.

Only plan on one holiday in the next 12 months? Buy cover for the length of your trip only and have protection from cancellation from the moment you buy.

Annual Multi Trip

If you plan on taking two or more trips in the next 12 months, Annual Multi Trip cover can offer greater convenience than Single Trip cover. 20% off when you buy a new Annual Multi Trip policy direct from us by 30/04/24. Excludes Later Life cover and add-ons . See additional info below

Designed for longer trips abroad up to 18 months, often to multiple countries. You may find this type of cover is right for you if you’re planning a gap year or career break.

Get access to a doctor virtually

Available with our Single Trip and Annual Multi Trip policies, choose Premier cover and you'll have access to an English speaking GP on the phone or via an app. This comes as standard for our Backpacker and Later Life products.

COVID-19 cover includes

• If you have to cancel or cut short your trip as a result of contracting COVID-19. If you have to cancel or cut short your trip as a result of contracting COVID-19.
• Medical treatment if you contract COVID-19 abroad. Medical treatment if you contract COVID-19 abroad.
• If you’ve got to return home early because the region you’re in goes into lockdown. If you’ve got to return home early because the region you’re in goes into lockdown.

Remember to check the latest Foreign, Commonwealth & Development Office (FCDO) and local authorities travel advice before you go. We don't include cover for cancellation where the FCDO or local authorities advise against travel. For full details of the COVID-19 cover provided on our policies take a look at the policy booklets . Monetary limits, excesses and exclusions apply.

Quick answers to common questions

Getting set up

Just applied for Travel Insurance? Here's what you might need to get started.

Managing your policy

Some of our commonly asked questions about Travel Insurance.

Something's not right

Not sure about something on your policy? We're here to help.

Getting started with holiday cover

Travel insurance glossary and jargon buster

Do I need travel insurance?

What it covers and why it might be handy to have it

What type of travel insurance should I get?

Some key things you might need to know when picking a policy

Help for existing customers

If you’re an existing customer you can find information, ways to get in touch with us or start a claim here.

Important information

It’s important that you review the full policy document for your Travel Insurance policy. It contains details of cover, exclusions and limitations of your travel insurance. Monetary limits and excesses apply.

If you purchased or renewed your Travel Insurance policy on or after 13 December 2023, your policy documents are below.

If you purchased or renewed your Travel Insurance policy before 13 December 2023, your policy documents are below.

The Insurance Product Information Documents summarise the key features, benefits and exclusions of cover.

The Insurance Product Information Documents summarise the key features, benefits and exclusions of our additional cover.

Gadget Cover Documents

If you purchased or renewed your policy on or after 13 December 2023, your policy document is below.

If you purchased or renewed your policy before 13 December 2023, your policy document is below.

Car Hire Document

How we collect and use your personal data.

Tesco Personal Finance PLC (trading as Tesco Bank) acts as an intermediary for this policy. Tesco Bank Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by Inter Partner Assistance S.A. Gadget Cover is underwritten by AmTrust Europe Limited (AmTrust). You can find out more about how ROCK will process and share your data in their Privacy Notice.

ROCK will share some of your information with Tesco Bank as set out in their privacy notice and you can find out more about how Tesco Bank will then process that data in our Privacy Policy .

ROCK will also share data with IPA UK so that they can underwrite your policy and if you make a claim. You can find out more about how IPA UK will process your data in the ‘Data Protection Notice and Fraud’ section of the Policy Wording document and by visiting the AXA Assistance website and AmTrust Europe website.

Discount does not apply if you purchase through a price comparison website.

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0800 636 262 Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

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The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond. Contacting us about a refund? If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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