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On Saturday 9th March 2024, CLIA held the Australasian Cruise Industry's 'night of nights' - the 21st Annual Cruise Industry Awards at a spectacular event in Sydney. The CLIA's brought together the brightest stars from Australia and New Zealand in a fantastic celebration that recognises their outstanding achievements over the past year.

The cruise industry awards has always been about recognising excellence in our industry and just as we have been doing for the past 20 years, the 21st cruise industry awards celebrated clia travel agent members and cruise media, and recognised the great achievements of our partners. the clia's recognise our trade and media partners who engage with and champion the cruise industry, focusing on innovation and training, and delivering exceptional cruise sales..

Photos now available! Click the button below to download and order photos from the 21st Cruise Industry Awards. Enter your email address and the password CLIA2024 to access the full Awards photo library.

Disclaimer: While CLIA strives to adhere to the advice of local, national, and international health authorities, any interaction with the public poses an elevated risk of being exposed to COVID-19 and we cannot guarantee that you will not be exposed while in attendance at the event. We encourage you to practice the best personal mitigation strategies that are available, like getting vaccinated, wearing masks while indoors with others, and washing your hands often. If you need more direction, please consult your national and local health authority websites for up-to-date recommendations. Our own member cruise line websites also provide a great source for rigorous, layered protective measures, validated by the lower incident rate on cruise ships compared to any sector on land.

Cruise Lines International Association (Australasia) © 2021 Copyright | T&Cs & Privacy Policy

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Cruise lines international association (clia) announces 2024 hall of fame cruise industry award winners.

WASHINGTON , April 23, 2024 /PRNewswire/ -- Cruise Lines International Association (CLIA) has announced the 2024 CLIA Hall of Fame Cruise Industry Award winners. The awards identify individuals and organizations whose efforts and accomplishments represent a significant contribution to the cruise industry. Award winners were inducted during the CLIA Hall of Fame Cruise Industry Awards & Gala Dinner during the CLIA Cruise360 conference in Fort Lauderdale, Florida on Thursday, April 18 th , 2024.

"The 2024 Hall of Fame Winners are an extraordinary group of industry leaders with incredible passion for travel and limitless dedication to their clients and guests," said Kelly Craighead , President and CEO, CLIA. "They are innovators, visionaries, and a shining example of how hard work and leadership lead to success. We are proud to honor their impressive contributions to the cruise industry."

CLIA Congratulates its Hall of Fame Inductee Class of 2024

LIFETIME ACHIEVEMENT AWARD WINNER

Awarded to two individuals — one from the CLIA North American Travel Trade Membership and one from either a CLIA Global Cruise Line Member or River Marketing Affiliate — who are lifetime champions of cruise travel and have made monumental contributions to the cruise industry.

Christine Duffy President Carnival Cruise Line

Steering the flagship brand of Miami -based global cruise industry leader Carnival Corporation & plc. and the world's most popular cruise line, Carnival Cruise Line, President Christine Duffy leads more than 48,000 team members delivering fun and memorable cruises to more than 5.5 million guests each year. Duffy is at the helm of all operations across Carnival's fleet of 27 ships sailing from 14 U.S. homeports and two homeports in Australia , where she also oversees the operations of three ships that sail for P&O Cruises Australia.

Duffy most recently ushered the company through a rapid growth phase with the acquisition of five new ships in a period of two years. The cruise line's fleet expansion continues with two more of its largest and most innovative Excel- class ships in 2027 and 2028. She's also currently focused on the development of the cruise line's new exclusive destination, Celebration Key, which opens in July 2025 on Grand Bahama .

Under Duffy's leadership, Carnival became the first major U.S. cruise line to have its entire fleet back in operations after the industry-wide pause. Part of that restart coincided with the cruise line's implementation of Liquefied Natural Gas, with Carnival's Mardi Gras becoming the first LNG-powered cruise ship in North America . The same ship also took cruise ship attractions to new heights with the introduction of BOLT: The Ultimate SeaCoaster, a first at sea. Duffy's tenure also includes several major milestones in the company's history, including the year-long celebration of its 50th birthday in 2022 and the moment it welcomed its 100 millionth guest on board in 2023.

Expanding the company's ubiquitous brand recognition, Duffy continues to build partnerships, from inviting Shaquille O'Neal on board as the company's Chief Fun Officer and Emeril Lagasse as the fleet's Chief Culinary Officer, to meeting ambitious fundraising goals for St. Jude Children's Research Hospital and supporting military families through Operation Homefront.

Duffy, the cruise line's first woman president, has served in this role since 2015 while simultaneously advocating for the entire cruise industry – including an appointment to the Secretary of Commerce to the United States Travel and Tourism Advisory Board and having also served as chair of the U.S. Travel Association, the national, non-profit organization representing all components of the travel industry, from 2020 to 2022. She joined Carnival after a successful tenure as president and CEO of the Cruise Lines International Association (CLIA), which represents the $120 billion global cruise industry. As the first woman to lead CLIA, she elevated the industry's profile before consumers, regulators, industry stakeholders and the media.

Prior to CLIA, Christine spent 10 years at Maritz Travel Company, the world's largest corporate meeting, events, and incentive travel company, where she was the company's first woman president and CEO. While leading Maritz, Christine played an important role with industry leaders and U.S. travel during the financial crisis of 2008, raising awareness about the importance of business travel and solidifying support in Washington . Her leadership led to a number of initiatives, including the first-ever public/private partnership to promote international travel to the U.S. creating what is known today as Brand USA . Throughout her career, Duffy has been a strong supporter of women's leadership in the travel industry, leading initiatives that delivered research and programs to help women advance their careers.

LIFETIME ACHIEVEMENT AWARD WINNER

John Lovell, CTC President Travel Leaders Group

John Lovell , CTC, President of Travel Leaders Group, a division of Internova Travel Group, is a travel industry veteran with more than two decades of executive experience, a respected voice on travel trends and a leader in supporting the charitable needs of the travel community. Based in Orlando, Fla. , Lovell leads a division that generates gross travel sales approaching $21 billion annually. The division includes Internova's consortia operation, its large host agency and its wholly owned cruise, leisure, and specialty agencies. He oversees Travel Leaders Group's partnerships with travel suppliers, including cruise lines, tour operators, car rental companies and travel insurance entities, working to strengthen their vital relationships with travel advisors. As President of Travel Leaders Group, Lovell is also responsible for the strategic operations, sales, marketing, and overall growth of Travel Leaders Network, one of the largest travel agency organizations in North America . Prior to his current role, which he took on in 2020, Lovell served as President, Leisure Travel, Supplier Relations & Networks for Travel Leaders Group and as President of Vacation.com. At the time, Vacation.com was the largest travel agency consortium in the United States . In 2016, Travel Leaders Network was formed when Travel Leaders Franchise Group and Vacation.com were combined. Before becoming President of Vacation.com in 2011, he held several other positions within the company, including Vice President of Sales, Industry Relations, and Revenue Management. He was originally hired in 2002 as Vice President of Sales and Business Development. Before joining Vacation.com, Lovell held the position of Director of Travel Industry Sales at ANC Rental Corporation. He also worked as Vice President of Sales and Marketing for Renaissance Travel Solutions. His first job in the travel industry was at the Hertz Corporation, serving as Regional Sales Manager for the state of Florida . Additionally, Lovell spent nine years at BAT Industries, working his way up to Director of Global Accounts for the tobacco giant while based in London . Lovell is recognized within the industry for his expertise on the growing popularity of travel advisors, as well as cruise and leisure travel trends and the retail travel business. But he is also a leader in connecting the travel industry with those in need at home and around the world. In 2015, he founded the Family Bonds Foundation, the nonprofit giving arm of Travel Leaders Group that supports the charitable needs of those who work within the travel industry as well as the broader community.

TRAVEL AGENCY OF THE YEAR AWARD WINNER

Awarded to a CLIA Travel Agency Member or Premier Agency Member that has demonstrated innovative and visionary leadership in their approach to promoting cruise travel, growing their cruise travel sales, and supporting their affiliated travel advisors.

Travel Planners International

Travel Planners International (TPI) is recognized for its pivotal role in transforming the travel industry through relentless innovation and a forward-thinking approach. They empower travel professionals with cutting-edge technology, comprehensive training, and robust marketing tools, setting a high standard for excellence and creativity in delivering exceptional travel experiences. TPI's 35-year influence is evident in its pioneering initiatives and services, significantly shaping the travel sector's evolution. Their commitment to innovation is reflected in their adaptive strategies, embracing changes and emerging trends to stay ahead in a competitive market. This forward-thinking mindset, led by President, Ken Gagliano , COO/Executive Vice President, Tony Gagliano, Jr., and Senior Vice President, Erwing Hernandez , ensures TPI advisors are equipped with the latest tools and knowledge to thrive in the dynamic travel landscape. The organization's dedication to innovation extends to its business model and partnership strategies, where they foster a culture of collaboration and entrepreneurial spirit. By encouraging creativity and flexibility, TPI enables its advisors to tailor unique travel experiences, leveraging the latest industry insights and technologies to meet the ever-changing demands of today's travelers. TPI's notable achievements and sustained industry leadership highlight their unwavering commitment to excellence, innovation, and the empowerment of travel professionals. Their enduring legacy is not just in their accomplishments but in their continuous pursuit of pioneering solutions that drive the travel industry forward, ensuring a vibrant future for travel professionals and clients alike.

ELITE CRUISE COUNSELLOR OF THE YEAR AWARD WINNER

Awarded to a CLIA Individual Agent Member who has demonstrated their career commitment to professional development through achievement of Elite Cruise Counsellor or Elite Cruise Counsellor Scholar status – the pinnacle of CLIA certification – with the requisite sales requirements as well as significantly impacted the travel agent landscape through contributions to their agency.

Michael Akana, ECCS

"Travel, new experiences, and diverse culture challenges our assumptions about the world. Believing travel opens up our minds and breaks us out of our routine."

Michael Akana is one of the few travel agents certified by Cruise Line Industry Association (CLIA) as an Elite Cruise Counsellor Scholar (ECCS), the highest level of CLIA certification. Michael also holds a master's degree in Recreation, Hospitality and Tourism, is a Certified Travel Counselor from the Travel Institute, and is an ASTA Verified Travel Advisor. Michael began selling travel in 2006 following a career in management support of humanitarian agencies. He continues humanitarian work in Disaster Response with the American Red Cross, youth development with Kiwanis International and crisis response and addiction treatment with El Centro de Libertad/The Freedom Center. Michael serves on CLIA's Strategic Trade and Relations Board and is co- author of the Travel Advisor's Handbook and the Travel Advisor's Cruise Handbook.

About the Cruise Lines International Association (CLIA) CLIA is the world's largest cruise industry trade association, providing a unified voice for the industry as the leading authority of the global cruise community. On behalf of its members, affiliates and partners, the organization supports policies and practices that foster a secure, healthy, and sustainable cruise ship environment, promoting positive travel experiences for millions of travelers who cruise annually. This year, CLIA forecasts that the annual number of passengers will reach 35.7 million passengers. The CLIA community includes the world's most prestigious ocean, river, and specialty cruise lines; a widespread network of stakeholders, including ports and destinations, ship development, suppliers, and business services; and highly trained and certified travel agent members that represent the largest network of travel professionals specializing in cruise travel. The organization's global headquarters are in Washington, DC , with regional offices located in North and South America , Europe , and Australasia. For more information, please visit cruising.org  or follow us on Facebook ,   Instagram ,   X (formerly Twitter) ,  and YouTube  with our handle @CLIAGlobal —or on LinkedIn .

View original content to download multimedia: https://www.prnewswire.com/news-releases/cruise-lines-international-association-clia-announces-2024-hall-of-fame-cruise-industry-award-winners-302124203.html

SOURCE CRUISE LINES INTERNATIONAL ASSOCIATION

CLIA Cruise Industry Awards

Clia live 2024, 29-30 march 2023, 4-5 april 2023, 9-10 may 2023, 16-17 may 2023, 23-24 may 2023, 30-31 may 2023, clia cruise360 australasia.

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CLIA announces finalists for the 2024 awards

Cruise Lines International Association (CLIA) Australasia has announced the finalists for the 21 st cruise industry awards 2024.

CLIA has chosen a total of 79 finalists from Australia and New Zealand, honouring the best in the trade.

Key categories include Agency of the Year, Cruise Consultant of the Year, Home-Based Cruise Agent/Broker of the Year, Rising Star, Cruise Champion, Promotion of the Year and a Media Award.

There were more than 800 entries for this year’s awards with 18 categories to be judged, including 11 open to self-nomination or peer-nomination.

“This year’s nominees include not only the most successful and high-profile travel agents in our community, but also a new and determined generation of travel agents who are part of our expanded CLIA membership,” said CLIA’s managing director in Australasia .

“All these travel agents have been a big part of the spectacular comeback cruising has achieved in Australia and New Zealand, so our 21st Cruise Industry Awards will recognise their enormous contribution to our industry’s success.”

AGENCY OF THE YEAR CATEGORIES

Large Cruise Agency of the Year: Multi Location/Brand – Australasia

• Phil Hoffmann Travel
• Ignite Travel Group
• Bicton Travel/Claremont Cruise & Travel Centre
• Hunter Travel Group

Small Cruise Agency of the Year: Single Location – Australia

• Cruise Express
• Main Beach Travel
• Travelrite International
• itravel Carlingford
• Gregor & Lewis Bespoke Travel

Small Cruise Agency of the Year: Single Location – New Zealand

• YOU Travel Bethlehem
• House of Travel Botany Junction
• House of Travel Papamoa
• Cruise Connections
• Pukekohe Travel

Online Cruise Agency of the Year: Australasia

• Cruise Guru
• Clean Cruising
• Our Vacation Centre
• cruisedeals.co.nz
• Trip A Deal

INDIVIDUAL CATEGORIES

Broker of the Year: New Zealand

• Zaheda Davies, NZ Travel Brokers
• Debbie Christian, Travel Advocates
• Lucy Marshall, The Travel Brokers
• Michelle Downey, Bucket List Travel
• Andrew Lennox, Travel Managers

Home-Based / Mobile Agent of the Year: Australia

• Karryn Bartlett, TravelManagers Australia
• Mark Spurway, MTA – Mobile Travel Agents
• Jane Fowler, TravelManagers Australia
• Sarah Fenton – MTA – Mobile Travel Agents
• Rose Febo, TravelManagers Australia

Cruise Consultant of the Year: New Zealand

• Joanne Coolen, House of Travel Kapiti Coast
• Jill Harris, Bon Voyage Cruises & Travel
• Lydia Haydon, YOU Travel Bethlehem
• Kay Paulsen, cruisedeals.co.nz
• Gail Littin, Pukekohe Travel
• Sam Fowler, Cruise Connections

Cruise Consultant of the Year: Australia

• Kara Lane, Ecruising
• Alison Lord, Travel Associates Turramurra
• Martine Hero, Clean Cruising
• Elizabeth Madsen, Flight Centre Kenmore
• Byron Horne, Bicton Travel

Rising Star: New Zealand

• Taylor le Breton, House of Travel Invercargill
• Bibiana Saudua, cruisedeals.co.nz
• Rachael Wood, House of Travel Hornby
• Jaimee Phelps, House of Travel Kapiti Coast

Rising Star: Australia

• Kai Floto, Southlands Travel & Cruise
• Paige Cameron, My Cruises
• Mitchell Tam, Phil Hoffmann Travel
• Ben Chidgzey, Bicton Travel
• Vanessa Sokolji, Flight Centre Epping Plaza

Cruise Champion: Australasia

• Rhona Rodgers, MTA – Mobile Travel Agents
• Kylie Crouch, First Travel Group
• Megan Catterall, LUXE by itravel
• Mike Clark, Phil Hoffmann Travel

Cruise Line Champion: Australasia

• Elsa McLean, Regent Seven Seas Cruises
• Rachaelle Tyrell, Princess Cruises
• Christine Oliver

PROMOTION AND MEDIA CATEGORIES

Cruise month promotion of the year: australasia.

• House of Travel  “Omnichannel 2023 Cruise Month Promotion”
• Cruise Express  “Embracing CLIA Cruise Month”
• MTA – Mobile Travel Agents  “What’s Your Cruise Personality? Quiz”
• Rose Febo  “Seas The Day”
• My Cruises  “My Cruises Cruise Month and 24/25 Earlybird Campaign”

Network Cruise Promotion of the Year: Australasia

• World Travellers  “It’s a Suite Life”
• Flight Centre  “Oceans of Offers”
• RAA  “It Pays to Cruise with RAA”
• Travel Associates  “Luxury Cruise Luncheons”
• Hunter Travel Group  “Newcastle Holiday & Cruise Expo”

Agency/Agent Cruise Promotion of the Year: Australia

• My Cruises  “Unmissable Sale”
• Luxury Escapes  “Virgin Voyages Partnership”
• Cruise Express  “Royal Rail & Sail Adventure”
• Rose Febo  “At My Cruising Table – Epicurean Experiences Across the Seas”

Agency/Agent Cruise Promotion of the Year: New Zealand

• Pukekohe Travel  “Travel & Cruise Expo”
• cruisedeals.co.nz  “Kiwi Explorer – Best of the South Island”
• Bon Voyage Cruises & Travel  “Japan Arts, Parks & Culture”

Media Award: Australasia

• Brian Johnston, Traveller “Smooth sailing: Who’s who in a cruise ship crew”
• Andrea Black, Escape “Only on a cruise”
• Kate Armstrong, Traveller “The Alaskan glacier that makes Game of Thrones’ Wall seem feeble”
• Imogen Eveson, International Traveller “The New Wave”

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Home » News » The full list of CLIA’s 21st Cruise Industry Awards finalists has arrived!

The full list of CLIA’s 21st Cruise Industry Awards finalists has arrived!

Cruise Lines International Association ( CLIA ) Australasia has announced the finalists for its 21 st  Cruise Industry Awards ahead of a sold-out celebration in March.

A total of 79 finalists have been chosen from across Australia and New Zealand and will be in the running to win one of cruising’s highest honours.

More than 800 entries were received for this year’s awards with 18 categories to be judged, including 11 open to self-nomination or peer-nomination.

Key categories include Agency of the Year, Cruise Consultant of the Year, Home-Based Cruise Agent/Broker of the Year, Rising Star, Cruise Champion, Promotion of the Year and a Media Award.

CLIA managing director in Australasia Joel Katz said this year’s award nominations reflected this region’s growing community of successful travel agents.

“This year’s nominees include not only the most successful and high-profile travel agents in our community, but also a new and determined generation of travel agents who are part of our expanded  CLIA membership,” Katz said. “All these travel agents have been a big part of the spectacular comeback cruising has achieved in Australia and New Zealand, so our 21st Cruise Industry Awards will recognise their enormous contribution to our industry’s success.”

Hosted by entertainer Tim Campbell,  CLIA ’s 21st Cruise Industry Awards will be held at The Star Event Centre in Sydney on Saturday March 9.

Find the full list on nominees below!

Agency of the Year Categories

Large cruise agency of the year: multi location/brand – australasia.

• Phil Hoffmann Travel
• Ignite Travel Group
• Bicton Travel/Claremont Cruise & Travel Centre
• Hunter Travel Group

Small Cruise Agency of the Year:  Single Location – Australia

• Cruise Express
• Main Beach Travel
• Travelrite International
• itravel Carlingford
• Gregor & Lewis Bespoke Travel

Small Cruise Agency of the Year:  Single Location – New Zealand

• YOU Travel Bethlehem
• House of Travel Botany Junction
• House of Travel Papamoa
• Cruise Connections
• Pukekohe Travel

Online Cruise Agency of the Year:  Australasia

• Cruise Guru
• Clean Cruising
• Our Vacation Centre
• cruisedeals.co.nz
• Trip A Deal

Individual Categories

Broker of the year: new zealand.

• Zaheda Davies, NZ Travel Brokers
• Debbie Christian, Travel Advocates
• Lucy Marshall, The Travel Brokers
• Michelle Downey, Bucket List Travel
• Andrew Lennox, Travel Managers

Home-Based / Mobile Agent of the Year:  Australia

• Karryn Bartlett, TravelManagers Australia
• Mark Spurway, MTA – Mobile Travel Agents
• Jane Fowler, TravelManagers Australia
• Sarah Fenton – MTA – Mobile Travel Agents
• Rose Febo, TravelManagers Australia

Cruise Consultant of the Year: New Zealand

• Joanne Coolen, House of Travel Kapiti Coast
• Jill Harris, Bon Voyage Cruises & Travel
• Lydia Haydon, YOU Travel Bethlehem
• Kay Paulsen, cruisedeals.co.nz
• Gail Littin, Pukekohe Travel
• Sam Fowler, Cruise Connections

Cruise Consultant of the Year: Australia

• Kara Lane, Ecruising
• Alison Lord, Travel Associates Turramurra
• Martine Hero, Clean Cruising
• Elizabeth Madsen, Flight Centre Kenmore
• Byron Horne, Bicton Travel

Rising Star: New Zealand

• Taylor le Breton, House of Travel Invercargill
• Bibiana Saudua, cruisedeals.co.nz
• Rachael Wood, House of Travel Hornby
• Jaimee Phelps, House of Travel Kapiti Coast

Rising Star:  Australia

• Kai Floto, Southlands Travel & Cruise
• Paige Cameron, My Cruises
• Mitchell Tam, Phil Hoffmann Travel
• Ben Chidgzey, Bicton Travel
• Vanessa Sokolji, Flight Centre Epping Plaza

Cruise Champion: Australasia

• Rhona Rodgers, MTA – Mobile Travel Agents
• Kylie Crouch, First Travel Group
• Megan Catterall, LUXE by itravel
• Mike Clark, Phil Hoffmann Travel

Cruise Line Champion: Australasia

• Elsa McLean, Regent Seven Seas Cruises
• Rachaelle Tyrell, Princess Cruises
• Christine Oliver

Promotion and Media Categories

Cruise month promotion of the year: australasia.

• House of Travel  “Omnichannel 2023 Cruise Month Promotion”
• Cruise Express  “Embracing CLIA Cruise Month”
• MTA – Mobile Travel Agents  “What’s Your Cruise Personality? Quiz”
• Rose Febo  “Seas The Day”
• My Cruises  “My Cruises Cruise Month and 24/25 Earlybird Campaign”

Network Cruise Promotion of the Year: Australasia

• World Travellers  “It’s a Suite Life”
• Flight Centre  “Oceans of Offers”
• RAA  “It Pays to Cruise with RAA”
• Travel Associates  “Luxury Cruise Luncheons”
• Hunter Travel Group  “Newcastle Holiday & Cruise Expo”

Agency/Agent Cruise Promotion of the Year:  Australia

• My Cruises  “Unmissable Sale”
• Luxury Escapes  “Virgin Voyages Partnership”
• Cruise Express  “Royal Rail & Sail Adventure”
• Rose Febo  “At My Cruising Table – Epicurean Experiences Across the Seas”

Agency/Agent Cruise Promotion of the Year:  New Zealand

• Pukekohe Travel  “Travel & Cruise Expo”
• cruisedeals.co.nz  “Kiwi Explorer – Best of the South Island”
• Bon Voyage Cruises & Travel  “Japan Arts, Parks & Culture”

Media Award:  Australasia

• Brian Johnston, Traveller “Smooth sailing: Who’s who in a cruise ship crew”
• Andrea Black, Escape “Only on a cruise”
• Kate Armstrong, Traveller “The Alaskan glacier that makes Game of Thrones’ Wall seem feeble”
• Imogen Eveson, International Traveller “The New Wave”

(Featured Image: CLIA’s 2023 Cruise Industry Awards)

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Carnival President Christine Duffy Honored with CLIA’s Lifetime Award

• April 19, 2024

Carnival Cruise Line President Christine Duffy received the Cruise Lines International Association’s Lifetime Achievement Award for 2024 for her contributions to cruise travel.

Duffy was honored at the 2024 CLIA Hall of Fame Cruise Industry Awards, where she was inducted into CLIA’s Hall of Fame and introduced by Josh Weinstein, president, chief executive officer and chief climate officer of Carnival Corporation, the company said in a statement.

“I’ve felt my whole life that travel is the industry for me and while I may have missed the height requirement when I applied to become a flight attendant early in my career, I’m delighted and grateful that my work in the cruise industry has taken me to heights I never imagined,” said Duffy. “I share this honor with my Carnival family and remind everyone in our industry that our work has a great impact and contributes to what are often the most memorable moments in people’s lives. Our industry generates tens of billions of dollars of economic activity and innovation every year, and we have great momentum that makes me very optimistic for our future.”

The cruise line’s first woman president, Duffy leads over 48,000 Carnival Cruise Line team members who deliver memorable cruises to more than 5.5 million guests annually. Duffy is at the helm of all operations across Carnival’s fleet of 27 ships sailing from 14 U.S. homeports and two homeports in Australia, where she also oversees the operations of three ships that sail for P&O Cruises Australia.

Duffy has been in this role since 2015 and has also supported the entire cruise industry. This includes being appointed by the Secretary of Commerce to the United States Travel and Tourism Advisory Board and serving as Chair of the U.S. Travel Association from 2020 to 2022. 

Prior to joining Carnival, she served as president and CEO of CLIA. Duffy also spent 10 years at Maritz Travel Company where she became the company’s first woman president and CEO.

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Meet the 20th Cruise Industry Awards winners and finalists

Australasia’s crème de la crème of cruise specialists were celebrated at the Cruise Industry Awards at Luna Park in Sydney.

Held by Cruise Lines International Association (CLIA), the evening of glamour saw close to 500 people gathered to recognise and commemorate the cruising revivification in the region.

Postponed for three years due to the pandemic, the evening saw 18 awards for travel agencies and individuals across Australia and New Zealand.

Publisher and Group Editor of Signature Media, Cathy Wagstaff, says the awards are a testament to the prosperous cruise industry.

“It’s a wonderful occasion, recognising the resilience and tenacity of these industry leaders and newcomers who are making a mark. Their passion for cruising ensures not only the continued growth of cruising in the Australasian market but the best experiences for their clients.”

View the list of honourable winners and finalists below.

Cruise Industry Awards Winners & Finalists

Rising Star, Australia

Rising Star award recognises an individual who has worked as a travel consultant for less than five years and who has shown tremendous achievements in their efforts to learn about and promote cruise holidays.

Winner: Clarees Purkiss, Cruise Travel Centre Green Hills

Finalists: Madeleine McIntyre, My Cruises; Anita Dearle, Champagne Travel Mandurah; Sarah Lee, Clean Cruising; and Paige Cameron, My Cruises

Sponsored by: Princess Cruises

Rising Star, New Zealand

Winner: Marise Barrett, helloworld Strandon Bio: Marise Barrett has been a Travel Consultant at hellworld Strandon for nearly two years. Finalists: Hayley Thompson, YOU Travel Manly; and Erin Graham, Zest4Travel

Sponsored by: Cunard

Mobile Agent of the Year, Australia

This award recognises a home-based or mobile consultant/broker who has demonstrated success, willingness to learn, resilience and determination in their field, has a proven sales focus and clear demonstration of industry engagement.

Winner: Megan Catterall, itravel Bio: Megan Catterall has been a Business Travel Manager with itravel for almost five years and has 38 years experience in the travel industry. Catterall was also the first person in Australia to get a 100% grade on the CLIA Masters Program. Finalists: Rose Febo, TravelManagers Australia; Sarah Webster, Wayfinder Travel & Cruise; Mark Spurway, MTA – Mobile Travel Agents; Karryn Bartlett, TravelManagers Australia

Sponsored by: Regent Seven Seas Cruises

Broker of the Year, New Zealand

Winner: Sharon O’Brien, Live Breathe Travel Bio: With over 30 years of experience across the leisure and corporate sector, Sharon brings a fresh approach to travel management, with authentic and enriching travel offers beyond the ordinary. Based in Auckland, her personal touch to each bespoke itinerary makes her an award-winning hit with clients. Finalists: Kristin Edgeworth, 360 Edge Travel; Lucy Marshall, The Travel Brokers; and Denise Fowler, The Travel Brokers

Sponsored by: Uniworld Boutique River Cruises

Cruise Consultant of the Year, Australia

This award recognises a cruise consultant who has demonstrated success in their field, shows resilience and determination in a challenging environment, has a proven sales focus, shows dedication to their learning and self-improvement, and has a clear demonstration of industry engagement.

Winner: Sheron Konig, Travel Associates Rockhampton Bio: Sheron Konig has more than 42 years experience in the travel industry, offering her clients not only a cheerful disposition but expert knowledge. Konig has been with Travel Associates Rockhampton for more than 17 years. Finalists: Amanda Taylor, My Cruises; Ingrid Hay, New Farm Travel; Martine Hero, Clean Cruising; and Jordan Krause, My Cruises

Cruise Consultant of the Year, New Zealand

Winner: Janine Mallon, Zest4Travel Bio: Travel specialist and owner-operator of Zest for Travel, Janine has 20 years of retail travel experience – with a particular passion is food and wine travel – leading a team of travel specialists in Dunedin, NZ, who collectively boast more than 60 years of retail travel experience across customised getaways. Finalists: Kay Rogers, YOU Travel Bethlehem; Dennis Payne, House of Travel Orewa; Kay Paulsen, cruisedeals.co.nz; and Lynne Bennett, World Travellers Whangarei

Sponsored by: P&O Cruises Australia

Small Cruise Agency of the Year, Australia

This award recognises a travel agency that has demonstrated innovation and agility in a challenging business environment; shown continued relevance and enhanced profile through a strategic approach to marketing cruise travel and fostering cruise travel sales; elevated their agents’ industry knowledge and expertise through comprehensive educational opportunities and driven a reinvigoration of cruise travel sales and volume.

Winner: Bicton Travel Bio: Carole Smethurst and her son Phil founded Perth’s leading luxury travel and cruise specialist in 1998. Together they create bespoke travel experiences for the luxury traveller with Carole being inducted into the CLIA Cruise Hall of Fame in 2016 for her service to the cruise industry. Finalists: Main Beach Travel; Champagne Travel Mandurah and itravel Carlingford

Sponsored by: Oceania Cruises

Large Cruise Agency of the Year, Australia

Winner: Ignite Travel Group Bio: Queensland-based Ignite Travel Group is a multi-channelled travel marketing corporation parent to My Holiday Centre (MHC), RewardsCorp and Holiday Exclusives with 14 destination-specific brands under the MHC division providing full-service holiday packages with hand-select inclusions via exclusive partnerships. Finalists: Goldman Travel Group; Hunter Travel Group; RAA Travel; Andrew Jones Travel and Phil Hoffmann Travel

Sponsored by: Celebrity Cruises

Small Cruise Agency of the Year, New Zealand

Winner: YOU Travel Bethlehem Bio: YOU Travel Bethlehem is an accredited multi-award winning agency offering tailor-made packages for business or pleasure travellers. Finalists: Pukekohe Travel; YOU Travel Orewa; The Private Travel Company; and House of Travel Orewa

Sponsored by: Silversea Cruises

Cruise Month Promotion of the Year, Australasia

This award recognises an outstanding consumer promotion during the 2022 Cruise Month campaign.

Winner: Hunter Travel Group/ MTA – Mobile Travel Agents Bio: Made up of more than 100 travel professionals across five specialist areas, Helloworld Travel Hunter Travel Group (HTG) is a multi award-winning travel agency group. The areas of specialisation is corporate and leisure travel, cruise and escorted group, events and sporting travel. HTG is the largest travel agency group in the Hunter region. Finalists: Sarah Fenton, MTA – Mobile Travel Agents and My Cruises

Sponsored by: Seabourn

Online Cruise Agency of the Year, Australasia

This award recognises an online travel agency that has demonstrated innovation in its approach to promoting cruise travel online and growth in online cruise sales, leveraging technology to deliver its sales and marketing strategies to drive its industry profile and demonstrated expertise.

Winner: Clean Cruising Bio: In its 23rd year of operation, Clean Cruising is a family business built by Tosh Russel and husband Peter. What started as a travel consultancy specialising in Queensland islands and luxury inbound travel (Globenet Travel), Clean Cruising has grown into an industry leading business that offers unique cruise experiences. Clean Cruising has also previously won CLIA Online Agency of the Year in 2015, 2017 and 2018. Finalists: Cruise1st; Our Vacation Centre; Cruise Guru and cruisedeals.co.nz

Sponsored by: Royal Caribbean International

Media Award – Australasia

This award aims to recognise the high standards of cruising journalism in print and electronic media across Australia and New Zealand.

Winner: Micheal Ferrante, The West Australian Bio: Michael Ferrante is a Sub-Editor for Seven West Media in Western Australia and has been a journalist and editor for more than 20 years. Ferrante’s award-winning article “Huge Landmark for Holidays at Sea” was published in The West Australian. Finalists: Andrea Black, Escape “Ready to Set Sail?”; Andrew Conway, Signature Luxury Travel & Style , “Pioneers of Sustainability”; Brian Johnston, Traveller , “River Cruising Guide: Best Destinations, Cruise Companies and Planning Tips to go with the flow.”

Sponsored by: Azamara

Cruise Champion, Australia

This award recognises an individual who actively champions on behalf of the cruise industry. Nominees are asked to explain and provide examples of how they embody CLIA’s mission of educating, advocating and promoting on behalf of the cruise industry in ways that extend beyond a sales focus and into the wider interests of the Australasian cruise community.

Winner: Robyn Sinfield, Home Travel Company Bio: Co-owner of Home Travel Company and CLIA Cruise Master, Robyn has over 40 years’ experience as a cruise and travel advisor. She has travelled to 120 countries and was recognised as the Best Mobile Cruise Consultant for Australia (CLIA 2020). Finalists: Barry Downs, The Big Cruise Podcast; and Belle Goldie, itravel

Sponsored by: Explora Journeys

Hall of Fame

The Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to the development of the Australasian cruise industry.

Winner: Steve Odell

Bio: An internationally experienced executive in the luxury travel and cruise sectors around the world, Odell accumulated 40 years in the cruise segment, holding senior management roles for several international contemporary, premium and luxury cruise brands, before his early retirement in late 2022. His most recent position was SVP & Managing Director Asia Pacific, Oceania Cruises & Regent Seven Seas Cruises, based in Sydney.

Cruise Line Champion, Australia

This award recognises an individual cruise line sales representative who has actively championed the Australasian cruise community and provided exceptional support for CLIA’s travel agent membership.

Winner: Shaun Kavanagh, Princess Cruises Bio: Shaun Kavanagh has more than 12 years of travel industry experience, seven of those working for Princess Cruises as its Business Development Manager and Key Account Manager. Finalists: Christine Oliver, Holland America Line; and Mel Watson, Silversea Cruises

Sponsored by: MTA Mobile Travel Agents

Cruise Champion, Media

This unlisted, first-time surprise accolade was awarded as a one-off salute to one of the industry’s most tireless advocates who championed cruising on an almost daily basis during the pandemic.

Winner: Bruce Piper, Business Publishing Group Bio: Piper is the Managing Editor and Publisher of Cruise Weekly, Travel Daily, Travel Bulletin Australia and other titles.

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Kiwi winners at CLIA’s Cruise Industry Awards

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Finalists for CLIA Australasia’s 20th Industry Awards revealed

73 finalists chosen from across australia and new zealand.

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Cruise Lines International Association (CLIA) Australasia has revealed the finalists for the 20th Cruise Industry Awards ahead of a sold-out celebration in March.

73 finalists have been chosen from across Australia and New Zealand and will be in the running to win one of cruising’s highest honours when the industry comes together for its biggest party in more than three years. Over 400 entries were received for this year’s awards with 18 categories to be judged, including 11 open to self-nomination or peer-nomination.

Key categories include Agency of the Year, Cruise Consultant of the Year, Home-Based Cruise Agent/Broker of the Year, Rising Star, Cruise Champion, Promotion of the Year and a Media Award.

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Joel Katz, Managing Director of CLIA Australasia said this year’s awards would recognise the determination and resilience shown by the travel agent community across Australia and New Zealand.

“The past few years have given us challenges like never before, and yet the nominations for this year’s CLIA Awards show an incredible amount of passion and strength among our members,” Katz said. “Each of the finalists chosen for this year’s awards is a brilliant example of the tenacity and dedication that has kept our community united and put cruising back on a course to prosperity.”

Hosted by entertainer Tim Campbell, CLIA’s 20th Cruise Industry Awards will be held at Luna Park Sydney on Saturday 11 March 2023.

Cruise Industry Awards Finalists include:

Agency of the Year Categories

Individual categories, promotion and media categories.

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