medical tourism facilitator training

The Medical Travel Patient Experience Starts With You

Become a recognized expert in your field. With our Certified Medical Travel Professional certification, you can easily link with healthcare or hospitality providers seeking exceptional services for their medical travel clients.

Free Webinar | Certified Medical Tourism Professional (CMTP): Is It For Me? How Will It Help Me?

September 19, 2023 | 8 am est.

About the Certified Medical Travel Professional®

Benefits of the Program

Career opportunities, recognition, knowledge and experience, learning objectives.

• Understand motivations for medical travel and key stakeholders.
• Learn about the unique needs and expectations of medical travelers.
• Gain a comprehensive understanding of the Medical Travel Care Continuum.
• Learn about payment models, risk mitigation, and marketing.
• Learn how to align your medical travel business plan in a post-COVID-19 world.

Certification Modules

Introduction to medical travel, medical travel  business models, the medical travel care continuum, facilitation of care, the role of hospitality in medical travel, payers in medical travel, marketing & brand management, managing risk & events “business health”, the importance of the patient experience, best practices in medical travel, road to recovery: aligning your medical travel business plan with a post covid-19 reality, who should get certified, healthcare management executives, healthcare practitioners & professionals, travel agents and facilitators, hospitality professionals, human resources executives, insurance agents & brokers, features & fees.

This certification program has a continuing education subscription plan that’s designed to facilitate access to a catalogue of continuing education course materials in order to remain in compliance with your personal certification designation. You will be automatically enrolled in a continuing education subscription plan.

$1,500* USD

Need help establishing which option is best for you? Contact us.

News Related to Healthcare Providers

Center for treatment of paralysis and reconstructive nerve surgery at hackensack meridian jersey shore university medical center awarded global healthcare accreditation, m42 receives global healthcare accreditation certification for excellence in medical travel patient experience, mathew love - ceo spotlight nicklaus children's hospital, nicklaus children's hospital awarded global healthcare accreditation with excellence for pediatric medical travel services, inser’s commitment to excellence recognized with global healthcare accreditation (gha) for medical travel services, global healthcare accreditation welcomes karin jay as president of global strategy and announces renée-marie stephano's transition to ceo, ratchaphruek hospital in khon kaen, thailand achieves gha accreditation with excellence, affirming its world-class services for medical travelers, gha accreditation helps position dr. sulaiman al-habib hospital in al khobar as a trusted destination for medical travel, a word from our clients.

Dr. Erik Fleischman

Former Medical Director Bumrungrad International Hospital

Even a top international hospital like Bumrungrad had much to learn from Global Healthcare Accreditation. We were a great hospital. We are even better now.

Dr. Nizar Zein

Chairman Global Patient Services Cleveland Clinic

We chose Global Healthcare Accreditation as it reviews those sustainable business processes and practices related to medical travel that have helped us identify areas of opportunity to enhance the patient experience and improve operational performance.

Jadranka Primorac

COO of St. Catherine Specialty Hospital

The GHA accreditation process taught us many new strategies to improve the patient experience for medical travelers and refine our operational procedures. We are extremely proud to have achieved Global Healthcare Accreditation as it validates our commitment to improving patient care and safety for traveling patients.

WHAT IS A MEDICAL TOURISM FACILITATOR?

Sometimes referred to as medical tourism agencies, or a medical travel facilitator, these are companies – (some are mom and pop operations) that, as their name suggests, act as facilitators or middlemen for medical tourism patients engaging in medical tourism.

Medical Tourism Facilitators have played an important role in promoting the growth of medical tourism, and for many medical tourism patients, represent their first face to face contact with the concept of medical tourism.

Over the last three or four years, thousands of these companies have popped up, most sporting names synonymous with health and travel. They function much like a travel agency, requesting and obtaining passports, booking flights, and arranging a medical tourism patient’s lodging, transportation and tours. The key difference, of course, is that they also serve as the liaison or mediator between you and the international hospital and doctor. In effect, it is the facilitator’s job to repackage the medical provider’s service offering, make it more appealing, and then guide you along the medical tourism process. For those trying to decide whether or not to use a facilitator, it is important to weigh both the advantages and disadvantages they provide.

MedicalTourism.com

MedicalTourism.com is a free, confidential, independent resource for patients and industry providers. Our mission is to provide a central portal where patients, medical tourism providers, hospitals, clinics, employers, and insurance companies can all find the information they need. Our site focuses on patients looking for specific knowledge in the fields of medical tourism, dental tourism, and health tourism.

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5 Benefits of Getting A Professional Medical Tourism Certification

In the video, Gilliam Elliott advocates for the importance of medical tourism certification for individuals starting a medical tourism agency. He highlights that the certification provides a comprehensive guide to starting and managing a health tourism company, even for beginners. It also offers insights into effective industry-specific marketing techniques, guidance on profitable business models, and strategies to mitigate risks associated with coordinating international trips. Gill concludes by providing resources for further learning and his contact information for additional support.

Guide To Understanding Legal Issues in Medical Tourism

In the video, Gilliam Elliott addresses a question regarding legal matters in medical tourism, specifically about business insurance to protect against possible lawsuits. Elliott suggests that the best way to handle legal matters is through comprehensive medical tourism contracts. He outlines three types of contracts: a medical history form to assess the patient’s health profile, a contract between the facilitator and the healthcare provider outlining expectations and fees, and a patient waiver agreement acknowledging the risks and benefits of medical tourism. He also emphasizes the importance of including a governing law clause and offering complication insurance to clients. Gill concludes by stating that having these agreements in place is the best way to protect a medical tourism company from lawsuits.

Six Must-Have Features for Every Medical Tourism Website

Explore essential strategies to boost user engagement on your medical tourism website with this comprehensive video guide. Learn about key features such as chat functionalities, contact forms, and user-friendly design. Plus, discover the value of exit pop-ups and language translation tools. Improve your client conversion rates by transforming your website into a more interactive space today!

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Medical Tourism

Crafting personalized experiences with medical tourism facilitators: your ultimate guide.

The medical tourism industry has experienced rapid growth in recent years, with more and more patients seeking high-quality, cost-effective healthcare treatments outside their home countries. This has led to the rise of medical tourism facilitators, who play a crucial role in connecting patients with reputable healthcare providers and creating seamless medical travel experiences. In this article, we will explore how to collaborate with medical tourism facilitators to create customized packages and services that cater to the diverse needs of international patients.

The Value of Customized Packages and Services in Medical Tourism

• Meeting Diverse Patient Needs

As medical tourism continues to grow, the industry faces an increasingly diverse range of patient needs and preferences. Customized packages and services allow healthcare providers to cater to these individual requirements, ensuring that each patient receives the best possible care and has a positive experience during their medical journey.

• Enhancing the Patient Experience

A personalized approach to medical tourism services not only meets individual patient needs but also contributes to an enhanced overall patient experience. By tailoring services to suit each patient's unique situation, healthcare providers can ensure that patients feel valued and well-cared for throughout their medical journey.

• Building a Strong Reputation in the Healthcare Industry

Customized packages and services demonstrate a commitment to high-quality patient care, which can help healthcare providers build a strong reputation in the industry. This, in turn, can lead to increased trust from prospective patients and a greater likelihood of attracting more international patients.

Collaborating with Medical Tourism Facilitators to Create Customized Packages and Services

• Identifying the Right Facilitator

The first step in creating customized packages and services is to identify a suitable medical tourism facilitator with expertise in the relevant fields. Look for facilitators with a strong track record of working with healthcare providers and a clear understanding of the industry's best practices.

• Defining the Scope of Services

Work closely with your chosen facilitator to define the scope of services that will be offered as part of your customized packages. This may include a range of services such as pre-travel consultation, travel arrangements, medical procedures, post-treatment care, and follow-up support.

• Establishing Quality Standards

It's essential to establish clear quality standards for the services provided by both the healthcare provider and the facilitator. This helps ensure that all parties involved in the medical tourism process are aligned and working towards the same goal of providing high-quality care for patients.

• Developing a Marketing Strategy

Collaborate with your facilitator to develop a marketing strategy for promoting your customized packages and services to prospective patients. This may involve a combination of online and offline marketing efforts, including social media, content marketing, and targeted advertising campaigns.

Navigating Challenges in Customized Medical Tourism Packages and Services

• Managing Patient Expectations

One of the challenges in offering customized packages and services is managing patient expectations. It's important to be transparent about the scope of services, potential risks, and limitations of the medical procedures. Providing clear and accurate information can help ensure patients have realistic expectations and are satisfied with their experience.

• Maintaining Consistency in Service Delivery

Ensuring consistency in service delivery can be challenging when dealing with multiple facilitators, healthcare providers, and other stakeholders. Establishing clear communication channels and protocols can help maintain consistent service delivery and ensure all parties are working together effectively.

• Adapting to Evolving Industry Trends

The medical tourism industry is constantly evolving, and healthcare providers need to stay up-to-date with the latest trends and developments. Regular communication with facilitators and keeping abreast of industry changes can help healthcare providers adapt their customized packages and services to meet emerging patient needs and preferences.

Leveraging Global Healthcare Resources for Medical Tourism Consulting

Are you ready to take your medical tourism business to the next level? Global Healthcare Resources is the leading consulting firm in medical tourism, offering expert assistance in growing your international patient programs and medical tourism business. To learn more about how Global Healthcare Resources can help your organization thrive in the competitive healthcare industry, visit https://www.globalhealthcareresources.com/medical-tourism-consulting .

Connect with Referral Organizations through the Global Provider Network

Expand your reach and connect with referral organizations such as facilitators, employers, insurance companies, and other medical tourism buyers through the Global Provider Network. This powerful platform can help you build strong relationships with key players in the industry and boost your medical tourism business. To explore the benefits of joining the Global Provider Network, visit https://www.globalhealthcareresources.com/gpn .

If you want to learn how you can become a Certified Medical Travel Facilitator click on the link this link www.globalhealthcareaccreditation.com/medical-travel-facilitator-certification

Leading Centers for Digestive Health Procedures

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The Medical Tourism Magazine (MTM), known as the “voice” of the medical tourism industry, provides members and key industry experts with the opportunity to share important developments, initiatives, themes, topics and trends that make the medical tourism industry the booming market it is today.

Authoritative guidance, training and insights on the business of health tourism

Medical tourism training workshops for event organizers.

Medical Tourism Health Facilities Accreditation and Certification

Maria Todd explains what to look for, which questions to ask, to whom, and how to interpret the responses. At the end of the course you may decide that one or more makes sense to you, your customers and your insurers, or you may decide sticking to the generally recognized accrediting bodies and certification programs is adequate to meet your needs, your customers' requirements and save considerable precious startup capital. Read More

So many accreditation and certification schemes are now sold in the medical tourism space. It's amazing and at the same time confusing. While healthcare industry professionals generally have an understanding of accreditation programs available for hospitals and clinics, all of a sudden, opportunistic "special" accreditation schemes targeted just for medical tourism continue to spring up (and disappear) by new accrediting and certifying bodies who are themselves not accredited or certified by any recognizable entity.  Do these accreditation and certification schemes have value or are they expensive wallpaper?

View workshop outline, terms and conditions and scope of work

Maria will modify the time, focus topics, and information to suit the needs of your audience .

Medical Tourism Cluster Development

Session description: Maria Todd guides the group through a review of the mistakes and successes of predecessors with clusters in other regions. She supplies task lists, roles, responsibilities, checklists, training needs, partnership opportunities and more. Cluster members and leadership learn what it takes for the cluster achieve financial self-sustainability, operate a call center and analytical body for measurement and evaluation, audit and control tax revenues, and serve as a learning laboratory for college and university programs, vocational schools, and capacity development. She explains what software programs will be required for operations management, transactions and communications across the cluster and to coordinate pre-arrival and post-operative care continuity, clinical and service satisfaction outcomes reporting, and management information systems as the command central of this public-private partnership. Read More

Output : Participants leave the workshop with a high level outline of operational steps and best practices to accelerate the development of their regional or national health tourism cluster.

View Medical Tourism Cluster Development Workshop Outline

Maria will modify the time, focus topics, and information to suit the needs of your audience

Medical Tourism Facilitator Training Workshop

Session description: A hands-on, interactive learning workshop to raise the professionalism and teach skills necessary to prepare for success as a medical travel facilitator or case manager.  Maria shares tools, tips, checklists, contracts, and other materials developed over 30 years of hands-on experience they can put to use immediately to accelerate their business startup as a competent and confident medical travel facilitator or case manager.

Recommended participants: Facilitators, tour operators, travel agents; Consumer Protection Division advisers from the public sector - especially those involved with marketing and advertising laws and regulations for “white coat” healthcare marketing and advertising; tourism and economic development officials.

Output: Regulators will gather insights to them establish competency standards and qualifications for medical tourism facilitator business regulations and consumer protection.

View workshop outline, terms and conditions and scope of work.

Medical Tourism Market Penetration Strategies for Physicians and Surgeons

Session description: Medical Tourism Market Penetration Strategies for Physicians and Surgeons - interactive learning in hands-on workshops and Master Classes in the specific areas lass participants need to prepare for success as a medical tourism physician, dentist or surgeon or as a clinic administrator.

Recommended participants: Physicians and surgeons, dentists, and their business managers; Consumer Protection Division advisers from the public sector - especially those involved with marketing and advertising laws and regulations for “white coat” healthcare marketing and advertising; tourism and economic development officials.

Learning objectives: She shares tools, tips, checklists, contracts, and other materials developed over 30 years of hands-on experience they can put to use immediately to accelerate their business entrance to medical tourism.  Regulators appreciate the guidance received in this workshop when establishing competency standards and qualifications for medical tourism business and consumer protection regulations.

International Banking for Medical and Dental Tourism Transactions

This workshop addresses cash transfer controls and how they impede medical tourism sector growth and economic development. Maria Todd explains what is required and what must change to facilitate the e-commerce and in-person medical and dental tourism transactions. She suggests ways that nations seeking to grow their medical tourism sector may need to re-examine import and export policies, and other practical matters such as guiding customers about how to pay for their packages, how to plan travel itineraries and stop over considerations when patients carry cash greater than what's allowed without declaration in order to pay for services and packages. Read More

For regulators, she addresses the risk potential associated with inadvertently or unintentionally creating accidental incentives to commit tax evasion and facilitate gray market growth and corruption.  For foreign affairs and visa and immigration officials, asking about the medical procedures one is contemplating during an immigration interview is a delicate subject. Interviewers must be trained how to handle these delicate questions and answers, and privacy and security policies must also be connected to audit strategies of providers selling medical tourism so that tax collection opportunities don't fall through the cracks.

Medical and Dental Tourism Marketing Strategies that Work

In today’s competitive health tourism landscape, attracting — and retaining — customers is more challenging than ever. You’ve probably had a fantastic patient or insurer you’ve already helped and thought, “If only every customer could be like them.”. Or perhaps you’ve even considered how the differences in customer lifetime value affect your marketing strategy.

If that describes members of your audience, this workshop should be scheduled for your next medical tourism event.

Place-based Economic Development Through Medical Tourism

Session description: Place-based Economic Development Through Medical Tourism - an introduction to place-making as an economic development strategy to use a community’s private and public health amenities to make economic progress through health and wellness tourism.

Recommended participants: Representatives from hospitals, private clinics, thermal springs, wellness centers and health resorts, collaborating associations and societies, media, potential investors, other interested parties. Government authorities from urban planning, tourism, and economic development departments.

Outputs: Participants will work together to determine how to best position and utilize the community’s unique features of particular places, building on existing assets, local medical specialists with world renown and using them to attract new investment and strengthen existing businesses. At the conclusion of the session a high-level outline and framework will be developed and ready for use in the next session that immediately follows.

Disruption as a Means to Grow Medical and Dental Tourism Revenues

True disruptors are not focused on short-term gains. More importantly, they don’t worry about immediate profitability; they are willing to focus on the long-term opportunity. Maria Todd provides a framework for understanding disruption in health tourism both in terms of what it is and how it occurs. This framework enables consumer-facing health tourism companies, facilities, resorts, and practitioners to understand the scope of disruption in their categories and to turn the challenge of disruption into an opportunity. Maria shares insights about who is disrupting and how they are doing it. She also shares how small clinics, hospitals, clusters and destinations can fight back and become the disruptor.

The Use of Influencer Marketing in Medical Tourism Promotional Strategies

At a time when fake news, fake communities, and fake engagement occur worldwide, value-driven influencers are sought after for endorsement of products and services.  Learn how influencer marketing is being used in marketing and promotional campaigns to reach prospective medical and dental travel patients, facilitators, insurers, employers, and referring physicians is changing digital marketing.  Dr. Maria Todd offers this brief general session presentation for your next event as an add-on presentation to any workshop booking.  Ideally, it fills a 25 minute time slot, inclusive of Q&A.

Learn more about this topic.

Regulations & Standards for Health Tourism

Session description: Maria Todd facilitates a review of  health, hospitality, ICT, advertising, taxation, visa, banking, and other related regulations tied to health tourism business establishment. These may include zoning, public health and safety, international financial transactions, operations, privacy, security, consumer protection, foreign investment, antitrust, higher education and vocational/technical training curriculum development, and more.

Recommended participants: Representative authorities and legislative experts in relevant areas of oversight; Stakeholder representatives from hospitals, private clinics, thermal springs, wellness centers and health resorts, collaborating associations and societies, media, potential investors, other interested parties. At least one scribe or recording secretary.

Outputs: Participants work collaboratively to complete a high-level framework for health tourism industry oversight and business regulation and fill any gaps or adaptations of existing laws, regulations, policies and authority over all the moving parts and touchpoints that impact or are impacted by health tourism business operations at hospitals, private clinics, thermal springs, wellness centers and health resorts.

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Our Response to COVID-19 →

Medical Tourism

Telemedicine and digital health: the game changers for medical tourism.

The medical tourism industry is constantly evolving, driven by the rapid advancements in healthcare technology and the increasing demand for high-quality, affordable healthcare services. Telemedicine and digital health solutions are transforming the way healthcare providers and patients interact, enabling the delivery of care across geographical boundaries. In this article, we will discuss how embracing telemedicine and digital health technologies can help your organization attract international patients and elevate your medical tourism business.

Telemedicine: Bridging the Gap Between Providers and International Patients

Telemedicine refers to the use of digital communication tools and platforms to provide remote medical consultations, evaluations, and follow-ups. It has grown exponentially in recent years, driven by advances in technology, the widespread adoption of smartphones, and the need for accessible healthcare services during the COVID-19 pandemic. Telemedicine offers numerous benefits for medical tourism providers and patients, including:

• Accessibility: Telemedicine enables healthcare providers to offer their services to patients worldwide, making it easier for international patients to access specialized care without the need for in-person consultations.
• Convenience: Remote consultations allow patients to receive care from the comfort of their homes, eliminating the need for long-distance travel and time off work.
• Cost-effectiveness: Telemedicine often reduces the costs associated with medical tourism, such as travel, accommodation, and other expenses, making it more affordable for patients.
• Improved patient engagement: Telemedicine enables healthcare providers to maintain ongoing communication with their patients, fostering trust and ensuring better patient satisfaction.
• Continuous care: Telemedicine allows healthcare providers to monitor their patients' progress remotely, ensuring proper post-treatment care and reducing the risk of complications.

Digital Health Solutions: Enhancing the Medical Tourism Experience

Digital health encompasses a wide range of technological solutions designed to improve patient care, such as electronic health records (EHRs), mobile health apps, and wearable devices. These innovations can significantly enhance the medical tourism experience by:

• Streamlining patient data management: EHRs enable healthcare providers to securely store and share patient information, ensuring seamless communication and coordination between medical professionals involved in a patient's care.
• Personalized care: Digital health solutions can help healthcare providers tailor their services to individual patients' needs, enhancing the overall patient experience and outcomes.
• Efficient appointment scheduling and follow-up: Digital health platforms can simplify the process of scheduling appointments and follow-ups, making it more convenient for both patients and providers.
• Remote monitoring and support: Wearable devices and mobile health apps can help healthcare providers monitor their patients' vital signs and adherence to treatment plans, providing timely support and intervention when necessary.
• Enhanced patient education: Digital health tools can empower patients with relevant information about their conditions and treatments, fostering better understanding and adherence to medical advice.

Embracing Telemedicine and Digital Health: A Competitive Advantage for Your Organization

To attract international patients and grow your medical tourism business, your organization must embrace telemedicine and digital health technologies. Implementing these solutions will not only improve patient care but also provide a competitive advantage in the increasingly crowded medical tourism market. Here are some steps to consider when incorporating telemedicine and digital health into your organization:

• Assess your organization's needs and capabilities: Before implementing telemedicine and digital health solutions, evaluate your organization's current infrastructure, staff training, and technological capabilities to determine the most suitable technologies and platforms.
• Invest in secure and reliable technology: To ensure the privacy and safety of patient data, invest in secure and reliable digital health solutions that comply with international data protection standards and regulations.
• Train your staff: Healthcare professionals must be proficient in using telemedicine and digital health platforms to deliver high-quality care to international patients. Offer comprehensive training programs and ongoing support to ensure your team is confident in utilizing these technologies.
• Establish partnerships with technology providers: Collaborate with telemedicine and digital health technology providers to access cutting-edge solutions and stay updated on industry trends and innovations.
• Promote your telemedicine and digital health services: To attract international patients, showcase your organization's telemedicine and digital health capabilities through marketing campaigns, social media, and networking events.
• Evaluate and optimize your services: Continuously monitor the performance of your telemedicine and digital health services, seeking feedback from patients and staff to identify areas for improvement and optimize the patient experience.

Grow Your Medical Tourism Business with Global Healthcare Resources

To effectively implement telemedicine and digital health solutions and attract international patients, it is crucial to partner with experienced consultants who understand the unique challenges of the medical tourism industry. Global Healthcare Resources is the leading consulting firm in medical tourism, offering unparalleled expertise in helping organizations grow their international patient programs and medical tourism businesses. For tailored consulting services, visit Global Healthcare Resources Medical Tourism Consulting .

Connect with Referral Organizations through the Global Provider Network

Another vital aspect of growing your medical tourism business is establishing connections with referral organizations, such as facilitators, employers, insurance companies, and other medical tourism buyers. The Global Provider Network (GPN) is a platform that enables healthcare providers to connect with these key stakeholders, expanding their reach and attracting more international patients. To learn more and join the Global Provider Network, visit Global Healthcare Resources GPN .

In conclusion, telemedicine and digital health technologies are revolutionizing the medical tourism industry, offering unprecedented opportunities for healthcare providers to expand their global outreach and attract international patients. By embracing these innovations and partnering with industry leaders like Global Healthcare Resources, your organization can stay ahead of the competition and ensure continued growth in the thriving medical tourism market.

Unveiling the Power of Social Media Marketing in Medical Tourism

Korea: turning the focus to an emerging global leader in medical tourism, exploring the surge of cosmetic tourism: trends and considerations in aesthetic procedures abroad, holistic healing: exploring integrative medicine and wellness retreats, meeting the surge: the growing demand for knee replacement surgeries and advances in the field, south korea, a medical tourism leader pioneering the future of medicine  , surgical solutions for obesity and weight management ~ a team effort, south korea ~ stepping into the spotlight in global healthcare, south africa ~ making great strides in healthcare, continue reading, best countries for stomach cancer treatment: a global perspective, ponderas academic hospital: elevating medical tourism with jci accreditation and personalized care, featured reading, guide to choosing korea for medical travel, transforming healthcare through innovation: ceo spotlight interview with matthew a. love, medical tourism magazine.

The Medical Tourism Magazine (MTM), known as the “voice” of the medical tourism industry, provides members and key industry experts with the opportunity to share important developments, initiatives, themes, topics and trends that make the medical tourism industry the booming market it is today.