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• khanhlinh641 - 22:57:50 14/08/2020

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2. it -> x

3. in -> x

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5. to -> x

6. so -> x

7. it -> x

8. been -> x (bị động HTĐ is/am/are V3/ed)

9. of -> x (because S V = because of N/Ving : bởi vì)

10. to -> x (went home : về nhà)

1. tourist : du khách

2. arrangements (make arrangement : sắp đặt)

3. timetable : thời gian biểu

4. cultural (adj N)

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7. distance (the N)

8. entrance (the N)

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June 1, 2020

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Trip Delay, Trip Interruption and Trip Cancellation Insurance Explained

What does trip delay insurance cover?

The travel delay  benefit helps you get through short(ish), unexpected pauses in your travel plans. It can reimburse you for lost pre-paid expenses as well as eligible costs you incur because of the delay, including meals, accommodations, communication and transportation. Note that for such an event to be considered a delay, it must last for the minimum time stated in your plan. Also, the delay must have been caused by a covered reason as listed in your plan, such as a travel carrier delay or lost travel documents.

How does trip delay insurance work in real life? Let’s say your 6 p.m. flight to Orlando is grounded due to a storm, and the next available flight doesn’t leave until 9 a.m. the next morning. Here’s what trip delay insurance may cover:

• Your dinner and breakfast
• Your hotel room for the night
• Your cab ride to the hotel from the airport and back
• The cost of the hotel room you had booked for your first night in Orlando (if the hotel won’t refund your money)

There are limits, of course: travel delay benefits reimburse reasonable expenses up to the limit shown on your letter of confirmation, for example $200/day. Don’t expect your travel insurance to pay for a lavish sushi dinner and a stay at the Ritz-Carlton.

But wait: Why do you even need travel insurance for this scenario? Aren’t airlines supposed to pay for your hotel room and meals if your flight is delayed? Not necessarily.

Most U.S. airlines have agreed to provide travelers with a hotel voucher and/or meal voucher when they experience a controllable flight cancellation or delay of a certain length. A controllable delay/cancellation is one that was caused by a reason within the airline’s control, such as a crew shortage or a mechanical issue. If the delay/cancellation is caused by a reason out of the airline’s control, they’re not obligated to offer you anything other than a refund (if you choose not to fly) or a seat on a different flight. That’s why you need travel insurance!

What does trip interruption insurance cover?

A  trip interruption  occurs when a traveler must unexpectedly cut short their trip and return home. Additionally, interruption can cause you to stay at your destination longer than originally planned (not always a bad thing, right?) Trip interruption insurance can refund lost prepaid costs, minus any available refunds and up to the maximum benefit amount, and cover the cost of your extra accommodations and/or your trip home.

Trip interruption benefits only apply if the interruption is caused by a covered reason. Allianz Travel Insurance plans list many covered reasons for interrupting or canceling your trip. Some common covered reasons include the serious covered illness or injury of the traveler, traveling companion or a family member; a natural disaster that renders your home or your destination uninhabitable; and the cessation of services by your airline, cruise line or other carrier, causing you to miss more than half your trip.

Trip interruption insurance is essential for those travel emergencies you just can’t predict. Imagine you’re in the middle of a week-long  safari in the Serengeti  when you receive word that your mom has been hospitalized with pneumonia. You need to return home ASAP! With the help of the travel experts on our 24-hour assistance team, you can get on the first available flight out of Kilimanjaro and travel back to the U.S. Trip interruption insurance can help cover the cost of the flight and reimburse you for the unused portion of your safari.

One key condition to keep in mind with trip interruption is that, in order to take full advantage of the benefit, you need to inform all your travel suppliers (hotels, tour operators, etc.) within 72 hours of finding out your trip will be interrupted. So, in the heat of the moment, be sure to keep your cool and communicate your change of plans as needed.

What does trip cancellation insurance cover?

Trip cancellation  insurance covers situations when you must cancel your trip before you leave for a covered reason (generally, the same covered reasons that apply to trip interruption coverage.) Trip cancellation benefits can refund the prepaid, nonrefundable costs of your trip, such as airfare, cruise tickets, tour bookings and hotel reservations. Plus, if you prepaid for shared accommodations, and your travel companion needs to cancel their trip for a covered reason, you can be reimbursed additional accommodation fees, which is huge if you’re taking a cruise.

Similar to trip interruption, the 72-hour notification rule applies here as well. So be sure to let your airline, tour operator, cruise line and others know about the trip cancellation in a timely fashion.

What else should you know when your trip doesn't go as planned?

It’s possible for a trip delay to turn into a trip interruption if you’ve lost more than half the total length of your trip scheduled trip length due to a covered travel delay. Let’s say you’re about to about to leave for a five-day Caribbean cruise, but a blizzard grounds your Miami-bound plane for two days. By the time you get to Florida, your ship is long gone, and you can’t find a flight to its next port of call. You may be able to make a trip interruption claim.

Just remember that when your trip is delayed or interrupted, you need to do everything you can to continue your scheduled plans. Try to catch up with your cruise ship or tour group (our hotline staff can help). Document your efforts. Keep your receipts. And as we’ve mentioned, notify all your travel providers and your insurer as soon as possible once you cancel your trip. Here are some  tips on how to use your trip delay benefit —and how you know it’s time to cancel the trip.

Always read your plan documents carefully so you understand your coverage, and call Allianz Global Assistance if you have any questions. Travelers covered by our insurance plans can access 24-hour assistance anytime via the Allyz ® TravelSmart app or by calling 1-800-654-1908 (from the U.S.) or 1-804-281-5700 (collect). Wishing you safe—and uninterrupted—travels!

Related Articles

• Tips For Dealing With a Trip Cancellation
• Travel Insurance for Cancelled Flights
• 5 Reasons Your Trip Cancellation Insurance Won't Cover You

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The complete guide to canceling your summer vacation and getting your money back

Experts say the summer of 2022 will break a lot of records. Highest prices. Biggest crowds. Worst service. But here's one they aren't talking about: record cancellations.

It could happen. With the economy on fragile ground, some travel experts privately fear we're headed for a cliff. If inflation keeps rising and the stock market continues to fall , it's just a matter of time before Americans start to cancel their vacations. 

The latest Country Financial Security Index shows how close we are to a mass cancellation event. Americans are feeling less financially secure than they have in two years. They've seen price increases in gasoline (92%), groceries (88%), restaurants or take-out (76%), and, of course, travel (60%).

Summer vacation plans may change:   Travelers say inflation is impacting 'absolutely everything'

"Summer travel plans for many Americans will be tough this summer," says Chelsie Moore, director of wealth management and financial planning at Country Financial." There's a 50-50 chance of the Great Cancellation happening."

Learn more: Best travel insurance

How do you call off your vacation without losing all your money if the Great Cancellation happens? And is there anything that sets this summer apart when it comes to canceling your vacation?

Read the terms and conditions of your purchase

Did you take a few minutes to review the terms? You'd be surprised by how few travelers know if their airfare or hotel stay is refundable. (Short answer: airfare, probably not; hotel, probably.)

"For travelers who need to cancel their trips, the most foolproof tip is to read your terms and conditions closely before booking," says Andres Zuleta , founder of Boutique Explorer , a luxury tour operator.

Where do you find the terms and conditions? Every time you book a trip component, you should receive a document with the terms. You can also find the terms on your travel companies' websites. Airlines refer to it as their contract of carriage or conditions of carriage. Cruise lines have a ticket contract. Tour operators have a passenger agreement or general terms and conditions.

I'm not going to pretend this is easy reading. But if you take a few minutes to review the document, you'll know what you can expect if you need to cancel.

Consider travel insurance

If you're still finalizing your travel plans, you might want to consider a travel insurance policy . And not just any policy, but a "cancel for any reason" policy.

"Most trip cancellation insurance limits you to a narrow list of reasons for canceling," says Joe Cronin , president of International Citizens Insurance , a company that sells health insurance to expatriates. "With cancel for any reason insurance, you can generally get 75% back on your prepaid nonrefundable expenses."

Travel insurance typically costs between 4-8% of your trip’s prepaid, non-refundable cost. However, a “cancel for any reason” policy can run you 10% of the non-refundable cost, or slightly higher. 

Is travel insurance worth it?   What to know before you book your next trip

Let the negotiations begin

Ready to cancel? You may be able to recover some – or all – of the value of your trip. Depending on the circumstances, it can be a negotiation, say experts. Tour operator Zuleta has personally negotiated a refund of nonrefundable airfare simply by asking politely. Yes, that still works.

"Many airlines and hotels are offering vouchers or refunds for future travel if you cancel now," says Fred Hoffman , a frequent traveler who edits the camping advice site The True Wilderness . Don't forget to file a travel insurance claim. If you didn't buy travel insurance, you still might be covered if you booked the trip with your credit card .

Ideally, you won't have to negotiate anything, so it helps to know when you can get a full refund. Generally, if a company can't provide a service you paid for, you get a full refund .

Summer travel woes:   What airlines owe you when flights are canceled, delayed

Flight cancellations will be common this summer:   Your credit card may minimize the misery

Laura Einsetler , a commercial airline pilot from Los Angeles, expects a higher volume of delays and cancellations this summer. If your airline cancels a flight, you get a no-questions-asked refund within seven days (at least you're supposed to, according to the government). 

"I am honestly concerned about it being a mess this summer travel season," she says.

But the travel industry's mess can be your ticket to a refund.

If you haven't booked a vacation yet, consider postponing

Bottom line: This may not be the summer for a vacation.

"COVID-19 and inflation have hit many Americans' pocketbooks," says Mike Martinez, president and CEO of financial planning firm M Martinez & Associates in Metairie, Louisiana. "It is completely understandable to adjust, postpone or cancel your vacation this year if you can't afford it."

So if you haven't decided to go somewhere, the best advice might be to stick around. Take a staycation. Wait until the clouds of economic uncertainty clear. Start budgeting and planning for a 2023 summer trip that won't put you deeper into debt.

Flying for July 4 weekend?  With 500+ flights canceled today, it's shaping up to be a bumpy ride

Here are three key strategies for getting the refund you want

Patience. Your sense of timing is important when you try to recover the value of your vacation. You'll want to start the process as soon as possible to avoid missing any cancellation deadlines. And you'll also want to give the company as much time as possible to answer your request. Most travelers want an immediate refund or credit. But if your situation means you have to ask for a little rule-bending, it takes time.

Persistence. Travel companies have created systems designed to turn away customers asking for refunds. You get rerouted to a chat session where you talk to a customer service bot that has no authority to help you. Or you call a phone number that sends you to voice mail hell. Stay the course, say experts.

Politeness. Maybe the most effective weapon in our cancellation arsenal is your politeness. Use your pleases and thank you's. It's far more difficult for a representative to hang up on you when you're nice (although it has happened to me). Travel professionals have seen no-refund rules bent because one of their customers asked nicely.

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Yes, if you buy your ticket on / after February 20, 2024, you can save on your 1st checked bag fees on American Airlines marketed and operated flights for travel within and between the U.S., including Hawaii, Alaska, Puerto Rico and U.S. Virgin Islands.

You can only pay for bags online starting 24 hours and up to 2 hours before departure if you're flying within and between the U.S., including Hawaii, Alaska and select Caribbean cities.

You can't pay for bags online if you're waitlisted, standing by for another flight, or had a flight disruption and you haven’t confirmed your new flights.

You can pay for up to 3 checked bags per person on aa.com or in the app when you check in. We'll send an email confirmation with instructions on where to drop bags at the airport.

If you are checking more than 3 bags per person, you can add more at the airport according to the max permitted for your trip.

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You can only pay for bags on aa.com, in the app or at the airport.

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Yes, when they travel on a military fare, but do not have the option to pay for bags online. If you’re not traveling on a military fare show your military ID at the check-in counter to receive free bags.

The standard bag refund policy would apply.

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No. If you pay for your bags online the bag fees are non-refundable.

You can make changes to your flight based on the rules of your ticket. Checked bag fees will carry over to your new trip in most cases.

Checked bag fees you paid are non-refundable if you cancel your trip and if you buy or get an upgrade that includes free checked bags.

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You have 24 hours from the time you first buy your ticket for a refund if you booked at least 2 days before departure. The 24-hour refund policy applies to all ticket types, but you have to cancel the trip to get a refund.* Reservations booked as part of group block do not qualify for the 24-hour refund.

Refunds will be issued to the original form of payment in full amounts, less:

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To cancel your trip, find your trip online or log in to your AAdvantage® account.

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*If you bought your ticket through a travel agency or another booking source, contact them for a refund.

If you bought your American Airlines ticket directly from us, you can request a refund online. We'll process your refund back to the original credit card within 7 days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 days after receiving a complete refund request.

Keep in mind, refund requests must be submitted while your ticket is valid – 1 year from the original ticket date. We will not process refunds on expired tickets.

If you bought your ticket from a travel agent or a website like Expedia, please contact the agent or travel site directly.

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We do not refund cash for non-refundable tickets.

We will refund a non-refundable ticket to the original form of payment if:

• You cancel within 24 hours from the time you first buy your ticket*
• There is a schedule change of more than 4 hours and you decide not to travel
• There is a schedule change of 90 minutes or more within 72 hours of your scheduled departure time and you decide not to travel
• There is death of the passenger / traveling companion
• Military orders / change in duty

Refunds will be made to the original form of payment. Supporting documents may be required.

You may be entitled to a refund of some taxes included in the price of your ticket:

• Upon written request, taxes or fees not imposed by the airline that are specific to destinations can be refunded
• Taxes or fees won't be refunded if American has an obligation to pay regardless of travel
• Refundable taxes and fees will be refunded to the original form of payment
• If you're only refunded taxes, the remaining value of the ticket will be lost and can't be used for future travel

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*Must be booked at least 2 days before departure.

Within 24 hours: You have 24 hours from the time you first buy your ticket to cancel for a refund if you booked at least 2 days before departure. After 24 hours, refunds to your original form of payment are not allowed.

After 24 hours: If you're an AAdvantage ® member and canceled your flight on or after January 17, 2024, you can receive a travel credit, minus a Basic Economy cancellation fee. To qualify, your AAdvantage ® number must be in your reservation and your trip must be:

• Booked in the U.S. directly through American
• Traveled wholly within the 50 U.S. states
• On American Airlines marketed and operated flights
• Canceled on aa.com or in the American app before your first flight departs

If you cancel a trip that has already begun, the ticket loses any remaining value and cannot be used for future travel.

Ticketing and other fees

Yes, you can apply the unused value of your ticket towards future travel on American, depending on the fare rules.

• If you cancel your trip on aa.com before departure, we will cancel your ticket and issue a Trip Credit. Your Trip Credit will be valid until the date listed on the credit.
• If you cancel your trip through any other channel, we will cancel your ticket and issue a Flight Credit. When using your Flight Credit travel must begin within 1 year from the date your ticket was first issued. You may be charged a change fee and any difference in ticket price.

Keep in mind, you must cancel your original ticket before the first flight departs, or the ticket will lose any remaining value and cannot be used for future travel.

Travel credit terms and conditions

If the product or service you paid for was provided on an alternate flight, no refund will be provided.

However, these products and services are eligible for a refund if you’re unable to use them:

• Bag fees (refund does not apply to bags bought online)
• Priority boarding
• Same-day flight change or standby

You can request a receipt for most tickets booked in the past 9 months. Simply enter the 13-digit ticket number and the passenger last name.

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It may take up to 72 hours or more for your transaction to appear. Be sure to verify the requested information including your date of purchase, last four digits of the credit card, and last name.

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COVID-19 ruined my travel plans. Now what?

If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. Even if your scheduled travel is months away, you might be weighing your options. And many travel service providers seem to be working to address concerns about upcoming trips. 

Start by reviewing the travel provider’s refund policies and the terms of your reservation to see your options. In addition, many companies are posting information on their websites about COVID-19 travel-related questions. Many are offering refunds or rebooking options in light of the situation. Of course, check to see if you purchased travel insurance and what it covers. Some travel insurance policies may refund your cancelled trip.

Here’s what we know right now:

Airlines: According to the U.S. Department of Transportation , airlines must offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. If your airline isn’t doing that, you can report it to the U.S. Department of Transportation .

Cruise Lines: If you booked a cruise, your options will vary by cruise line. Your ticket contract lays out cancellation policies and your rights. For example, you may be offered a refund, or a credit or voucher for a future cruise. If you opt for a credit or voucher, make sure the expiration date is far enough out that you can use it. Read more from the Federal Maritime Commission about your rights and the recourse that might be available to you.

Trains: Amtrak is waiving change fees for reservations made before May 31, 2020; you can make changes online at Amtrak.com . For cancellations and refunds, call 1-800-USA-RAIL.

Lodging: Some hotel chains may be loosening their cancellation policies, waiving change and cancellation fees that would normally apply to non-refundable rates. Check with the hotel for your options.

As with many purchases, your best option is usually to directly contact the company you booked with to see if you can resolve a problem. So, whether you booked directly with an airline or hotel, or you used a travel site or consolidator, start with them. Then, to report a travel-related problem, contact your State Attorney General’s office or tell the FTC at ftc.gov/complaint .

To learn more about consumer issues resulting from the Coronavirus pandemic, sign up for the FTC’s consumer alerts at ftc.gov/subscribe .

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Allie May 01, 2020 Please comment on health travel insurance companies, who simply said mid-March they were no longer honoring an existing policy. Where to go for help?

Ms.Muggi May 01, 2020 thanks for this imported Infos

Rcope May 01, 2020 This article couldn’t have been more well-timed today. My trip to Cancun was cancelled three weeks ago by a major airline (unnamed), which would have left tomorrow, May 2nd. Needless to say, everything has been thrown into total chaos by Covid-19 for everyone across the globe. While my airline has offered future vouchers, I’m still having trouble with getting a refund or credit from the travel agency I used to book my resort. Hopefully they return my call or contact me somehow. I’ve placed an online request for a refund/other options, it’s just a nightmare for everyone planning anything, and every business involving travel is just so backed up. Thanks FTC, for the article. -RC

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In reply to I am in the same boat. Is by Frequent flyer

In reply to same here !!! I don't know by Jslott

EastIcon May 01, 2020 What about car rentals? I booked a reservation for May 9 rental from Fox Car Rental in Florida before Covid-19 outbreak. I have no future plans to visit Florida, so I would not want to rebook for a future rental, as offered through their policy. My flight was cancelled, and my lodgings were cancelled without problem. I DO foresee a problem with Fox. What is my recourse, aside from loosing over $300? Anyone else in similar situation? How did you fare?

In reply to What about car rentals? I by EastIcon

Beverley Nalven May 01, 2020 I bought round trip tickets for my grand children to fly from Charlotte NC to JFK arriving at JFK on March 16, 2020 and returning on March 22, 2020. American will not refund the charge of $422.22 to my credit card and will only give the same passengers a credit for the same flight at a date 12 months from their original Flights. They won’t refund my money or give me back the credits This is unacceptable

In reply to I bought round trip tickets by Beverley Nalven

I went ahead and canceled my April 15th flight to NYC but, only after the following events: * Feb 29, first death here in WA. * March 8, cases reached 500 in US. * March 11, WHO said this is a Pandemic. * March 13, president declares national state of emergency. * March 15, US cases surpass 3000 * NY state closes all school. * CDC recommends no groups of >50 for next 8 weeks. * March 16: * President says to avoid groups >10 and avoid going to restaurants * President says to stop discretionary travel * March 20: NY declared epicenter of crisis with >5000 cases in city * March 21: NJ (EWR) gov issues stay-at-home order * March 23: WA gov issues stay-at-home order. * March 23 flight cancelled. * March 24, >50k cases and 637 deaths in US * March 23 & 24 ASA008 (same flight as mine) was cancelled. * March 24: White House warns people who have been to NY to quarantine themselves. >25k cases. * I finally cancelled on 24th But Alaska Airlines still insist on only credit! Insurance I purchased from Alianz Travel was useless (read Consumer Reports, next time).

Funnygirlon't … May 04, 2020 Jet Blue only offers credits By the time it is safe to travel. I may not be able to, due to age and health. The tickets were none refundable at time of purchase. The consumer loses again.

Client-of-Trav… May 01, 2020 What if someone used a travel agent? Do you recommend going back to the travel agency or to the hotel / airline / cruise line directly? I know several people who used a travel agent and they were able to help them when the airline wasn't even answering the phone. Someone else booked directly with an online site and when they couldn't reach anyone there, they randomly called up a travel agent who actually helped them even though the agent is not the one who had booked their trip in the first place. So, I suggest if someone try asking a travel agent if they are at a lost as what to do or not finding the answers they need.

Don't use your… May 01, 2020 My husband and I booked a cruise on Carnival Cruise Lines for Sept. We were to depart out of Seattle, then Covid19 showed up and we cancelled our trip. We had already paid the trip in full plus money for the 2 excursions. We did purchase the travel insurance. We asked for a refund and they said we were going to be penalized almost $500.00 for canceling. We still have not received our refund or money back for the excursions. What do we do now? Just keep on waiting? It has been almost 2 months since we canceled.

In reply to My husband and I booked a by Don't use your…

masterredfox May 01, 2020 I would be concerned with getting a refund/credit than becoming upset that travel plans have been overturned. There's always tomorrow to take a trip. Keep yourself posted via the site you booked and paid through.

Bruiser May 02, 2020 Had to cancel two trips on physicians orders (age & medical history). Also complied with CDC Guidelines for those conditions and Whitehouse COVD Task Force. Southwest, Hertz and hotel refunded costs. Only one refusing to refund was Allegiant Airlines who gave me Travel Voucher because it is their "Policy" as I purchased a non-refundable ticket. Well the same applied at Southwest but they did the right thing and refunded. What if I am not able to use and what if I did travel in future and it needed to be a location Allegiant does not serve? Allegiant asking for "Bailout" money but may end up keeping my money plus bailout. What a company!!!

In reply to Had to cancel two trips on by Bruiser

Mike May 04, 2020 You sure opened a can of worms! I had a ticket as non refundable. I get that if I want to change or anything else. But when they aren't flying and don't deliver the service, how can they refuse my refund? This is happening to me. I could have showed up at the airport and the flight wasn't flying but they won't give me a refund because its non refundable. United Airlines at its very best. FTC...we need you!!!

In reply to You sure opened a can of by Mike

In reply to Same! They tell me they by Affected perso…

PBGsoccermom May 05, 2020 Hoping that the parents who paid out almost $1000 for 5th grade safety patrol trip to Washington DC will get some kind of refund even with purchasing the insurance. Still waiting to hear from the school. :(

Erika Kral May 07, 2020 Airlines - you are writing about refund. In my understanding is refund getting money back. No one US airline is giving refund. All only credits, what for foreign travelers unacceptable. How to proceed? Thank you

Bleysu May 07, 2020 EF Tours is keeping $ for trips that they cancelled due to Covid19. Depending on the time of travel, patrons are losing at least 500-1000$ for a service that was never provided. Please help us get full refunds. Thank you.

In reply to EF Tours is keeping $ for by Bleysu

You can report a problem with a business at www.FTC.gov/Complaint. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations.

The comments you put here on the blog don't go into the law enforcement database.

In reply to EF Go Ahead Tours is doing by rnmlburns

Jason May 08, 2020 We had flights with both Frontier and Spirit airlines. Spirit flight was supposed to be 3/25/20 & Frontier flight was 4/3/20. All traveling states involved had Executive Stay at Home Orders on the dates of travel. Both Frontier and Spirit have refused the numerous requests for refunds---saying flights are nonrefundable. Both flights were purchased prior to the pandemic. Neither airline will deny that they are receiving Federal funding but yet neither will refund us, the taxpaying consumer. So we follow the laws by not flying & the airlines get to keep our money and receive Federal bailout money on top of it all. SMH

RayK May 08, 2020 Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). They are hiding behind a "no class action" provision and think that prevents any single person from effective action against them. Hence, FTC help is needed.

In reply to Overseas Adventure Travel is by RayK

You can report a problem with a business at www.FTC.gov/Complaint . The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations.

Man May 09, 2020 How does this rule impact the agencies that sell airline tickets. I purchased four international airline tickets (Air France) from Capital One travel. Now, I have called both Air France and Capital One. Air France folks are really nice and are willing to issue full refund but they asked me to call my agency (Capital One). I have called Capital One numerous times and is put on hold for 2+ hours before disconnecting my call. This has happened more than 5 times and I have lost 10+ hours just waiting. I need FTC help urgently to crack the whip on agencies like Capital One Travel.

MFaggiano May 12, 2020 I booked a timeshare for April 2019 that I had to cancel because of Covid 19. I was offered rebooking from July to December 2019. I can't travel within that time frame as advised by my endocrinologist. Since I never got a cancellation policy from the timeshare owner. I was told to sell my week to recover my costs. I didn't sign up for this but I made an effort. 4 people responded but wanted assurance that they would receive a full refund if they needed to cancel. I text messaged the owner and haven't received a response. Im out $1300. This is bad business! I will be exploring my options and not giving up!

Justyna May 12, 2020 My flight got canceled due to COVID 19. The ticket was purchased online via a third party/travel agency. While trying to get a refund for my trip, the travel agency wants me to approve to cancel my ticket and agree to pay them a refund processing fee. Wondering if that is something they can require...?

Annie May 15, 2020 YMT Vacations is keeping $ for trips that they cancelled due to Covid19. Our group of 6 losing at least $300 each for a service that was never provided. FTC - Please help us get full refunds. Thank you

In reply to YMT Vacations is keeping $ by Annie

Neib12 May 16, 2020 I booked an AmaWaterways river cruise for July 19. AmaWaterways cancelled the cruise and will refund the payments I had made. But what about the flights? Turkish Airlines is offering a voucher that must be used by early 2021 which won’t work since I have a teaching position and can’t travel at that time. I do have travel insurance ....

clock This article was published more than  3 years ago

Covid nixed her 3-generation ranch vacation. Here’s how she pivoted — and how you can, too.

An earlier version of this article incorrectly said that American travelers returning to the United States need a negative PCR test; some antigen tests are also accepted. It also said that travel agency owner Catherine Hagle rebooked a Greek honeymoon for a couple and sent them to Kauai. It was travel agency owner Denise Ambrusko-Maida who made those arrangements. The article has been corrected.

My sister-in-law got the phone call at dinnertime the night before we were to drive to a Wyoming guest ranch for a five-day, three-generation family vacation. There was a coronavirus outbreak among the ranch’s staff; in two days, the numbers had climbed from three to 18 infections. The staff members with the coronavirus and any others who had been in close contact with them were quarantined. The ranch’s chief operating officer said we were still welcome to come but warned that the service would not be at the ranch’s usual level. My brother and sister-in-law, who had booked and planned the vacation, opted to take the full refund the ranch offered, not because of how the outbreak would affect the service, but for safety.

The nine of us, ranging in age from 7 to 83, had gathered in Jackson, where my fiance, Derek, and I live, for the half-day drive to the ranch. We were crushed, but we didn’t doubt that canceling was the right decision. After briefly mourning the loss of our intended vacation, we jumped into action to create a Plan B.

Although I consider myself a seasoned traveler, the necessity of having a backup plan hadn’t crossed my mind once in the lead-up to the trip. If we were going to get together as a family for the first time since the start of the pandemic, where could be safer than a 30,000-acre ranch in the least-populated state in the country?

“With covid, travel is a whole new world,” said Catherine Hagle, president of D.C.-based Connoisseur Travel. “You need to be thinking of a Plan B while you’re making Plan A.”

Although creating Plan B only after Plan A has fallen through isn’t ideal, it’s still possible. “If you have the right mind-set, changing a trip because of covid can even be an opportunity,” said Anna Harrison, owner and travel adviser at Travel Observations in Pittsburgh.

What’s the best travel insurance for your fall trip? It depends.

My family and I were fortunate to be “stuck” in Jackson Hole, itself a summer vacation spot; not everyone is lucky enough to be able to pivot to a Plan B without driving or getting on a plane. But even if you do have to travel, it’s not impossible. Here’s some advice from travel experts, backed up by my own experience.

Identify the purpose of your trip, and consider whether you want Plan B to replicate it. “A vacation with a purpose is always a better vacation,” said Guido Adelfio, president of Bethesda Travel Center. “Relaxing by a pool can be a purpose, or being together as a family, or sampling how pasta sauce differs across Italy. A purpose makes for a satisfying trip.”

For the adults in my family, the ranch was about being together for the first time since the pandemic started. For my 7- and 9-year-old nieces, recently introduced to Lord of the Rings (and particular fans of Legolas), archery was a purpose.

Harrison sees a canceled Plan A as a chance to check in, which is why she asks whether her clients want to replicate its purpose or do something else. “Sometimes, after the stress of a canceled trip, they might want something different,” she said. One set of her clients canceled their Kenyan safari because they were uncomfortable traveling internationally with the delta variant but wanted a Plan B with the same purpose: wildlife watching. Harrison sent them to Alaska.

My family wanted to keep archery and together time but used the cancellation to tweak the specifics of the latter. Instead of the horseback riding or ATVing we would have done at the ranch, we spent time together at a park on the banks of the Snake River, hiking the Wildflower Trail to the top of the Bridger Gondola at Jackson Hole Mountain Resort, and swimming and picnicking at String Lake in Grand Teton National Park. Driving home from our day at String Lake, my mom declared: “That was better than anything the ranch could have done.”

Be adaptable. “If you’re going to travel, being adaptable is always part of the terms of engagement, and this is even more true during covid,” Adelfio said. With only two days’ notice, Denise Ambrusko-Maida, the owner of Travel Brilliant in Buffalo, created a Plan B honeymoon for a couple who had originally planned to go to Greece. “They were fine with anywhere, so long as it was luxurious and felt exotic,” Ambrusko-Maida said. (She booked them into an ocean-view room on the Hawaiian island of Kauai.)

Decide how much inconvenience or risk you’re willing to deal with. “If you’re not willing to wear a mask for hours when you’re in an airport and on a plane, that automatically filters out a lot of places,” Adelfio said. At the time of this writing, to reenter the United States from another country requires a negative coronavirus test within 72 hours of arrival. Are you willing and able to do that? Are you comfortable staying at a property that doesn’t require employees to be vaccinated? How do you feel about crowds? Are you okay with having to show a vaccination card to eat inside a restaurant? “Asking and answering these questions will easily point you toward some destinations and away from others,” Harrison said.

Why 2021 will be the year of the travel agent

Turn to a travel adviser (even if they didn’t book your original trip). “It is exhausting to keep up with country requirements, even intrastate regulations,” Harrison said. “Add trying to plan something last-minute on top of this, and the relationships and expertise of a travel adviser are even more important.” In April, Hagle’s Connoisseur Travel pivoted a new client to the Bahamas instead of Anguilla after the latter announced it was closing its borders immediately because of a spike in coronavirus cases on the island. “We didn’t book the trip to Anguilla — the couple enjoyed booking their own vacations — but they didn’t know what to do when the island closed.”

Get vaccinated. “Being vaccinated is a passport to freedom,” said Monique Owen, the owner of Monique Owen Travel. “If you’ve got that, I can cast the widest net possible to see what we can make happen, especially at the last minute.” Adelfio, who mostly plans itineraries in Europe, also recommends clients be vaccinated. “If you’re vaccinated, that’s the first step toward being able to pivot to Europe,” he said. “There’s still paperwork that you’ll need to do, and being vaccinated won’t give you control over whether countries decide to close, but without being vaccinated, Europe isn’t a last-minute option at all.” The experts’ recommendation echoes that of the Centers for Disease Control and Prevention, which says on its website : “Do not travel internationally until you are fully vaccinated.”

Another reason to be vaccinated: An increasing number of tour operators that might have last-minute openings on trips because already-booked clients have contracted the coronavirus now require guests who are replacing them to be vaccinated or tested. These include Backroads, an active-travel — think hiking, biking and kayaking, among other activities — company based in California, which offers more than 200 itineraries around the world, and Intrepid Travel, an Australia-based company that this month is offering 238 small-group escorted trips in 25 countries. Intrepid requires guests to be vaccinated; Backroads requires unvaccinated guests to be tested within 72 hours of departure. “We have had customers confirmed with covid who couldn’t travel,” said Matt Berna, Intrepid Travel’s managing director of North America. “These could be a last-minute opportunity for someone else, but only if they’re vaccinated.”

Don’t be afraid to check in with hotels and trips that look booked. During the peak of this summer’s season, Owen was able to book a family into the Hotel du Cap-Eden-Roc, a 150-year-old luxury cliffside property on the French Riviera famous for its generations of renowned guests, such as F. Scott and Zelda Fitzgerald, Picasso, Noël Coward, Elizabeth Taylor, John and Yoko, and Winston and Clementine Churchill, among others. “Usually between mid-June and Labor Day, it’s reserved by families that have been guests for generations; if that’s not you, you can’t get a reservation there for love or money. But travel isn’t yet back to 100 percent, and this summer, with two weeks’ notice, I was able to secure suites there for a family who had to pivot to the south of France after Switzerland didn’t open as early as we had hoped.”

“It never hurts to call to check on space availability since spots do open up,” Backroads’ founder and president, Tom Hale, said via email. My family was able to satisfy my nieces’ desire to try archery by sliding into a two-hour archery lesson with the Jackson Hole Shooting Experience, because another group canceled after a member had a breakthrough coronavirus case.

Ask about last-minute deals. “The beauty of last-minute travel is that the inventory might otherwise go unsold,” Owen said. “If it’s unsold 24 hours before, it could be possible to get a discount on the rack rate,” or the advertised price of the room. Harrison said travelers hoping for a last-minute deal should look to destinations that are just opening up. “If a destination has been open for a while, don’t expect a deal, but I’ve seen some amazing luxury properties in newly opened destinations with promotions like ‘pay for three nights and get four.’ ”

Think outside the box. Hagle said she was initially hesitant to send clients to the Four Seasons Hotel in Baltimore for their vacation — “so many of the activities at the Inner Harbor were closed,” she said — but now heartily recommends the property. “For travelers whose goal is to get away from the stress of daily life and relax, and who aren’t yet ready to fly, it’s perfect. It doesn’t matter if things in the Inner Harbor are open, because you don’t have to leave the hotel.”

Harrison advised considering destinations that are in their offseason. “If someone finds themselves looking for a last-minute trip in early December, a place like New Orleans is great. The Christmas lights aren’t up yet, but the weather is wonderful, and it won’t be crowded,” she said. Before Florida’s current virus surge, Ambrusko-Maida, recommended Disney’s Epcot for vaccinated adults. “Obviously, going to the France pavilion at Epcot is not the same as going to Paris, but if you have a sense of humor and have fun with it, you can eat your way around the world,” she said.

Don’t leave home at all. Remote tours started before the pandemic, but now a Google search for “virtual travel tours” yields more than 182 million results. These include activities such as being able to scroll-stroll the collections of more than 2,500 museums around the world via Google Arts & Culture (free, artsandculture.google.com ) and Urban Adventures’ new live Zoom experiences ( urbanadventures.com/online-experiences ). The latter, which usually cost between $15 and $30, include a 75-minute experience in which you’ll create a mandala and practice meditation with a guide in Delhi, India; an hour-long class on making ceviche and pisco sours in the home of a guide in Lima, Peru; and an hour-long lesson in ice swimming and the sauna with a guide in Finland.

“When the pandemic first hit, we thought about how we could keep our local guides employed, and these live, online experiences are what we came up with,” said Intrepid Travel’s Berna. (Intrepid is Urban Adventures’ parent company.) “For travelers, these are not going to replace traveling in person, but they can satisfy their wanderlust.”

Mishev is a writer based in Jackson Hole, Wyo. Her website is at dinamishev.com . Find her on Instagram: @myspiritanimalisatrex .

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Cheyenne, Wyo.: A small-town state capitol where the Wild West hasn’t been totally tamed. Yet.

The coronavirus pandemic has disrupted travel domestically and around the world. You will find the latest developments at www.washingtonpost.com/coronavirus

Need to Change Your Travel Plans Due to Coronavirus? These Are Your Options

The global covid-19 pandemic has canceled many travelers’ upcoming trips. in light of the crisis, numerous airlines, hotels, and tour providers have rolled out more lenient change and cancellation policies—with some now extending those policies into the fall and beyond..

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Travelers the world over are working to cancel or rebook upcoming trips due to the global coronavirus pandemic.

Photo by Sanga Park/Shutterstock

This is a developing story. For up-to-date information on traveling during the coronavirus outbreak, visit the websites of the Centers for Disease Control and Prevention and the World Health Organization.

For travelers who are having to cancel upcoming trips due to the global coronavirus pandemic (and given the unprecedented scope of this international health crisis, we know there are a lot of you), airlines, hotels, and tour operators are offering cancellation and rebooking options that are (rightfully) more generous than what you would expect during non-pandemic times.

Numerous travel companies have considerably relaxed their change and cancellation policies through the summer and into the fall. Many appear to be keen on doing right by travelers who were unknowingly affected by this situation before anyone fully understood its scope and scale, even as they suffer some pretty unfathomable financial losses themselves.

However, if it’s a full refund you’re hoping for, unless the airline, tour operator, or cruise line canceled your trip (and even then it’s not a guarantee), you’re not necessarily going to get one. The U.S. Department of Transportation did recently remind U.S. airlines that they remain obligated to provide refunds to passengers for flights that were canceled by the airlines.

Travelers with existing reservations for trips that are due to take place several months from now may be in limbo for a little while longer as some travel companies wait to decide on what to do about change and cancellation options further out. While those travelers are likely anxious to make a decision one way or another, to just go ahead and cancel or reschedule, there could be some benefits in waiting a bit to see whether some of these policies do in fact end up getting extended (again).

As for what’s on the table right now, here is a roundup of coronavirus-related change and cancellation policies.

Will airlines refund tickets due to coronavirus?

In light of the coronavirus pandemic, airlines have had to cancel thousands of flights due to travel restrictions that have been put in place by various governments (including by the United States ) and due to a drastic drop in demand as large swaths of the population are sheltering in place and practicing social distancing to mitigate the spread of COVID-19.

Given the avalanche of cancellations, airlines have been steering customers toward the option of obtaining a future flight credit—versus a refund—if their flight has been canceled because of the COVID-19 outbreak. But in early April, the U.S. Department of Transportation (DOT) issued a notice to U.S. and foreign airlines reminding them that they remain obligated to provide “a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier.” (Lawmakers in Europe followed suit days later , with Europen Union Transport Commissioner Adina Valean rejecting calls from airlines to relax refund rules.)

The DOT stated that it had been receiving a growing number of complaints and inquiries from ticketed passengers who said they have been denied refunds for flights that were canceled or significantly delayed.

For flights that passengers choose to cancel, the airlines are offering future flight credits, allowing travelers to cancel their ticket and basically set aside that money to be used on a flight at a later date—and thankfully, you don’t have to book that flight now (which is good because it’s impossible to know how this pandemic is going to play out). American and Delta are currently offering that flexibility for flights that were scheduled to depart all the way through the end of September, and United’s flight change waiver now extends to the end of the year.

American Airlines: Any flights booked on American up until May 31, 2020, for travel through September 30, 2020, can be rebooked without change fees for travel that takes place by December 31, 2021; flights booked between March and May 31, 2020, for all future travel can also be canceled and changed without a change fee (while the fees will be waived, you will be charged a fare difference).

The airline is encouraging those who don’t plan to travel anytime soon to simply cancel their flight online and then rebook at a later date. When you’re ready to rebook, call the reservations department and be prepared to give them your 13-digit ticket number and 6-character confirmation number.

If a flight was canceled by American Airlines (either due to travel restrictions or capacity reductions), American said it will send affected passengers an email, and they can either rebook the trip or request a refund for the remaining ticket value and any optional fees.

United Airlines: For a flight booked with United between March 3 and April 30, 2020, you can change it for free—one time—for travel that takes place within the next year. Any flights booked prior to March 3 (regardless of whether they are domestic or international) with original travel dates through May 31, 2020, can be canceled and rebooked for a flight that takes place within 24 months with no change fees. Flights booked prior to March 3 with original travel between June 1 and December 31, 2020, can be canceled and rebooked within 24 months with no change fees but the change or cancellation must be done by April 30, 2020 .

With regards to requests for refunds for canceled flights, United now has an online form that customers can fill out to see if they qualify for a refund. The airline said it could take up to 21 business days to process each request.

Delta Air Lines: Any Delta ticket for domestic or international travel through the end of September can be canceled and rebooked without a fee for travel that takes place up until September 30, 2022. Flights purchased between March 1 and May 31, 2020, can be changed without a fee for travel up to a year from the date of purchase. For flights canceled by Delta, the airline said that passengers will either be issued a future flight credit for the value of the ticket or they can  request a refund .

JetBlue: Customers who were due to travel with JetBlue through January 4, 2021, on any flight that is booked by May 31, 2020, can cancel and bank the funds to use for travel up to 24 months from the date the flight credit was issued.

Southwest Airlines: Southwest’s standard refund policies hold, with a few coronavirus-related adjustments. The carrier has tier fares that include refunds (Business Select and Anytime) and a tier fare (Wanna Get Away) that doesn’t include refunds. Those remain the same. But regardless of the type of ticket purchased, it can be canceled sans fee for a future travel credit for up to a year from the original date of purchase. However, if you had travel funds that were set to expire between March 1 and June 30, 2020, those will now expire on June 30, 2021; travel credits from flights canceled for travel that was originally scheduled to take place between March 1 and June 30, 2020, will expire on June 30, 2021.

Alaska Airlines: Alaska flights purchased on or before February 26, 2020, for travel that was originally scheduled to take place March 9 through December 31, 2020, can be canceled, the money set aside in an Alaska account, and the flight rescheduled for anytime up to one year from the original travel date. Any tickets purchased between February 27 and May 31, 2020, for travel anytime through April 30, 2021, can also be changed with no fee for travel up to one year from the original travel date.

British Airways: The U.K. carrier is allowing customers who have booked or who book new flights between March 3 and May 31, 2020, to change those flights for free—and any existing bookings for departures through May 31, 2020, can be changed without a fee as well. Those who would prefer a refund have been asked to call the airline.

Air France: The French airline is offering a travel voucher for flights that were scheduled to depart through July 2, 2020, which will be valid for one year on any Air France, KLM, Delta Air Lines, and Virgin Atlantic flights.

How are Expedia, Priceline, and other online agencies handling coronavirus refunds?

Online travel agencies such as Expedia, Travelocity, Orbitz, and Priceline serve as “middlemen” between travelers and travel suppliers. They have different working relationships with all the suppliers on their sites, which can complicate things a bit.

For instance, Expedia , Orbitz, and Travelocity can help change or cancel reservations for some of the air carriers they sell tickets for, but not all of them. For the ones with which they lack that ability, customers will have to work directly with the airline. But the bottom line is: The airline’s policy will be the policy that customers of Expedia, Orbitz, and Travelocity will have to work with.

Priceline advises its customers that “if your airline does not allow you to cancel or change your flight, we are not able to help you at this time.” The travel booking site offers a very comprehensive contact list, including websites and phone numbers, for all its partner airlines.

On the hotels front, Expedia, Travelocity, and Orbitz are allowing customers to cancel with no penalty all hotel stays through May 31, 2020, that were booked prior to March 19, 2020. For hotel stays after May 31, 2020, Expedia advises customers to check back with the site closer to the departure date.

Coronavirus refunds for hotels and vacation rentals

Hotels have always been pretty flexible when it comes to changing and canceling reservations, but in the wake of the coronavirus pandemic, they are being even more so.

Marriott International: Marriott is allowing all guests at all of its more than 7,300 properties around the world with existing reservations, for any upcoming stay regardless of the date and regardless of whether the original rate had some restrictions, to change or cancel without a charge up to 24 hours prior to arrival—here’s the key thing to note— as long as the change or cancellation is made by June 30, 2020 . For those who make new reservations now through June 30, 2020, they will be allowed to change or cancel at no charge up to 24 hours before arrival, regardless of the date of stay.

Hilton: For guests who have booked stays that were scheduled to begin on or before June 30, 2020, at any of Hilton’s more than 6,100 global properties, the change fee is being waived and the company is offering full refunds for all cancellations (including on reservations described as “non-cancellable”) up to 24 hours before arrival. New reservations booked between now and June 30, 2020, for any future arrival date, can be changed or canceled at no charge up to 24 hours before arrival.

Accor: The 5,000-hotel Accor hasn’t offered much detail on its coronavirus-related change and cancellation policies other than to say that it has advised all of its hotels to adopt flexible change and cancellation conditions for travelers with new or existing bookings through April 30, 2020.

Intercontinental Hotel Group: IHG has waived cancellation fees for existing bookings that were made by April 6, 2020, at all of its hotels the world over for stays through June 30, 2020. It is handling groups and meeting bookings on a case-by-case basis. The company has also developed some new rates and booking options for future travel such as its “book now, pay later” rate, which doesn’t require a deposit and can be canceled up to 24 hours before your stay for bookings made up to September 3, 2020, for travel until December 30, 2020.

Airbnb: Vacation rental powerhouse Airbnb recently issued an updated global change and cancellation policy. Reservations for stays and experiences made on or before March 14, 2020, with a check-in date between March 14, 2020, and May 31, 2020, can be canceled for a full refund by guests, and hosts can cancel without a charge or impact to their Superhost status (and Airbnb will refund all service fees). Reservations made on or before March 14 with a check-in date after May 31, 2020, as well as any reservations made after March 14, 2020, will not be covered unless the guest or host has contracted COVID-19. Otherwise, the host’s standard cancellation policy will apply.

What are tour operators’ policies for coronavirus changes and refunds?

Given the global health crisis that the coronavirus pandemic presents, most reputable tour operators have gone ahead and proactively canceled a good portion of their upcoming itineraries (similar to what the cruise lines did—see below). Here are some examples.

Tauck: Long-time tour provider Tauck has canceled its scheduled tours and cruises through June 30, 2020—and for those tours it will refund the affected guests. For tours that were scheduled to take place between July 1 and July 31, 2020, guests can cancel and receive a future travel credit for any tour in 2020 or 2021 (but airline change fees will not be covered). Standard change policies remain in place for tours scheduled to take place August 1, 2020, and beyond.

Abercrombie & Kent: Luxury tour operator Abercrombie & Kent has temporarily suspended ground operations globally from March 17 to May 31, 2020. A&K is offering guests on those journeys a future tour credit (that will include a 10 percent discount) for any trip for travel that takes place up to December 31, 2021.

Intrepid Travel: Global tour company Intrepid Travel has also suspended its tours through September 30, 2020. For those tours, travelers will receive a 110 percent future tour credit that they can apply toward any itinerary up until September 30, 2022. For tours departing October 1, 2020, and beyond, Intrepid said they are continuing as planned at this point, but that if customers choose to cancel, they can do so and receive a credit for whatever they had paid to be used for travel that takes place by September 30, 2022.

Collette: Family-owned tour operator Collette has canceled all its tours through June 30, 2020, and all affected guests are being offered either a future travel credit or the generous option to receive a refund.

What about cruises?

On March 14, the U.S. Centers for Disease Control and Prevention issued a 30-day “ No Sail Order” for all cruise ships to prevent the spread of COVID-19. As of April 15, 2020, the CDC extended that order, and cruise ship operations (in waters subject to U.S. jurisdiction) have been suspended until July 24, 2020, or until the U.S. Secretary of Health and Human Services declares that coronavirus no longer constitutes a public health emergency, or until and unless the CDC Director rescinds or modifies the order.

Affected customers are being offered anywhere between a 100 percent and 200 percent future cruise credit by the cruise lines.

How travel advisors can help

During a complicated and overwhelming global crisis such as the coronavirus pandemic, a travel advisor can serve as a great ally. While travel advisors can’t force travel suppliers to refund their clients, they typically have stronger relationships with suppliers and thus more sway. They will be better able to help you navigate through the options for changing your trip plans. And as travel professionals (who likely have dealt with numerous crises in the past), they can offer their advice based on their myriad of contacts in the industry and from their own personal experience.

They will also have greater insights into the kinds of trustworthy and reliable travel companies you will want to book your future travel with as we navigate this ever-changing pandemic landscape.

Can travel insurance help you get a refund?

With regard to the current coronavirus crisis, travel insurance providers consider it to be a known event as of January 21, 2020 (or thereabouts, the date can change slightly depending on the provider, but usually falls sometime between January 21 and January 27, 2020). Travel insurance purchased before that date will cover disruptions resulting from the outbreak, but any travel insurance purchased after that date will not.

An exception to that is Cancel for Any Reason (CFAR) coverage , an optional upgrade to a travel insurance policy that covers cancellations for reasons not otherwise covered by a standard travel insurance “such as fear of traveling due to coronavirus or simply not wanting to travel to a country that may be affected,” according to Megan Moncrief, chief marketing officer for travel insurance search and review site Squaremouth.

There are some limitations, however. The CFAR upgrade has to be purchased within 14 to 21 days of making the initial trip deposit and it will reimburse travelers for up to 75 percent of their trip cost—for a price. Cancel for Any Reason coverage typically costs between 5 and 10 percent of the total trip cost.

This story originally appeared on February 24, 2020, and has been updated to reflect current information.

>> Next: How Cancel for Any Reason Travel Insurance Can (and Can’t) Help You

Coronavirus cancellations: What to do if you’ve booked travel through an online travel agency (OTA)

Do you have an upcoming trip you booked through an online travel agency (OTA) that you're reconsidering? We don't blame you, especially if it's in the near future.

The good news is that travel companies around the globe are offering travelers more flexibility when it comes to rescheduling and canceling plans due to the novel coronavirus outbreak. For instance, most airlines are waiving change fees and hotels are offering flexible cancellation policies . In general, OTAs abide by their partners' policies, which means that online changes and cancellations should be much more accessible given the large number of policy changes that have taken over the industry.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Here's what you need to know about rebooking and canceling with OTAs during the coronavirus outbreak.

Booking Holdings Group (Priceline, Booking.com, Kayak, etc.)

Priceline is asking that customers who are not traveling within 72 hours refrain from calling until it is closer to the travel date. If you are trying to cancel, and you booked within the last 24 hours, log into My Trips or search in Find My Trips to view your itinerary, and see if you are eligible for online cancellation. In some cases, you may be redirected to the airline's website to cancel your ticket.

If you are flying a low-cost carrier then you will need to reach out to the carrier directly for changes and cancellations. You can reach each by calling the following numbers.

• Spirit: 801-401-2222
• Frontier: 801-401-9000
• Volaris: 855-865-2747
• Viva Aerobus: 866-359-8482
• Vueling: 011-34931-518-158

Otherwise, if your travel is more than 72 hours away and is not listed above, you can fill out this cancellation form to request a refund. To see if your respective airline is offering free flexibility, check here.

Related: Airline coronavirus change and cancellation policies

In addition, hotel bookings made through Priceline or another Booking Holdings company are subject to the cancellation policy and any applicable travel waivers of the hotel company providing your stay. You can view cancellation policies for the major hotel chains on Kayak's — another Booking Holdings company — website .

Priceline is a part of the Booking Holdings, which includes the following brands: Kayak , Booking.com, Agoda and RentalCars.com. All of these OTAs follow the policies of their partners, so be sure to stay updated on current airlines, hotel and car rental policy changes as the coronavirus situation evolves.

Related: Hotel coronavirus change and cancellation policies: What to know

The Expedia Group (Expedia, Orbitz, CheapTickets, hotels.com, etc.)

The Expedia Group is one of the largest holders of OTAs. Included in its portfolio is the following sites:

• Travelocity
• CheapTickets

Like most travel companies right now, OTAs in the Expedia group have been receiving an influx of calls. In an effort to combat that, all of the sites are asking that customers refrain from calling unless travel is within seven days. If you are scheduled to travel within the next seven days and the airline you booked is offering a flexible change policy, then you will likely be able to make the changes online on your own.

Hotels.com has paused the expiration of any collected nights or rewards due to expire between April 1 and Dec. 31. They're also extending all Gold and Silver memberships that are up for renewal between Feb. 1, 2020 and Jan. 31, 2021 for an additional year.

If you booked a nonrefundable rate prior to March 19, 2020 for stays between March 20 and May 31, you'll receive an email asking if you wish to keep or cancel your booking. If you want to cancel, you'll be eligible for a full refund or a voucher allowing you to rebook the original property when it is safe to travel again. You must cancel your booking at least 24 hours before check-in.

Hotels.com is still working with travel partners to implement flexible policies for stays after May 31.

For all other stays, all Expedia-owned OTAs recommend signing into your account, going to "My Trips," clicking "Change," and checking to see if your travel dates are eligible. This will tell you whether a penalty fee is being imposed are not.

Company policies are changing by the day and vary from partner to partner — you can save yourself some time by going to their policy pages online where all of the information is posted on the status of any booked travel.

It should also be noted that any flights booked with low-cost carriers via Orbitz, Expedia or CheapTickets must be changed, canceled or refunded with the carrier directly. The OTAs follow the policies of its partners, which means that any credit, refund or change will be at the discretion of the airline, hotel, cruise line or other travel provider.

Kiwi.com is a Czech Republic-based OTA with a large U.S. presence. The OTA specializes in piecing together itineraries across multiple airlines with "self-transfer" tickets that are guaranteed by the OTA, but you can also book standard flight tickets, hotels and other travel through its website.

Like most OTAs, Kiwi is requesting that customers try and cancel their itineraries online through the Manage My Booking page on the OTA's website. There is a header labeled "Refunds and Cancellations" that states your cancellation options alongside any refund you may be eligible for.

In some cases, Kiwi may have you cancel your booking directly with the airline, hotel or other travel company you're set to travel with. The OTA's website notes that it will forward you any vouchers or other refunds you're eligible for; in the case of a full refund, it will be issued to your original form of payment.

If you can't cancel your booking online, Kiwi is requesting that you call to cancel if your trip departs in the next three days. This is to keep the phone lines open for those who need to cancel travel urgently.

Kiwi is handling all refunds and cancellations in accordance with the carrier's own refund policy. At this time, it does not offer any special refunds for nonrefundable hotel rooms or other types of travel.

eDreams is a Spanish OTA that — like Kiwi — has a U.S. presence. The OTA's website notes that you may be able to cancel tickets on select airlines and certain hotel stays using the Manage My Booking page on the eDreams website. If you can't change your booking online, call eDreams within three days of your scheduled date of travel to make changes. You must make all changes with budget carriers by contacting the carrier directly.

Interestingly enough, the OTA's website states that some insurance policies and the OTA's own "Cancel for any reason" and "flexible dates" policies aren't applicable due to the coronavirus outbreak. The OTA states that this is because the situation is considered "force majeure."

eDreams is handling all cancellations and changes in accordance with the airline, hotel or other travel carrier's own cancellation policies.

Bottom line

Travel companies are trying their best to prioritize customers with urgent travel changes. To save yourself and the customer service agent's time, be sure to check and see if you can make the changes online for yourself.

For more on travel during the coronavirus outbreak, see:

• What does the deadly coronavirus mean for travelers?
• Myth-busting: Will a face mask keep you safe from viruses on a plane?
• Extreme measures cruise lines are taking
• Should I travel? Advice for the coronavirus outbreak
• No coronavirus waiver? Some airlines have you more covered than others
• How a global outbreak has left the travel industry reeling

Andrew Kunesh contributed to this post.

Featured photo by Photo by Johner Images/Getty Images.

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The Guide to United Flight Cancellations

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Table of Contents

Why are United flights canceled

What to do if united cancels your flight, how to rebook a cancelled flight on united, how to get a refund from united, credit cards can get your money back, consider travel insurance, final thoughts on united flight cancellations.

Travel comes with enough headaches as it is. Even when everything goes according to plan, you’re still looking at a lot of moving parts and plenty of opportunities for mistakes.

However, almost nothing is worse than when your flights end up being canceled — especially when there’s a domino effect of other flights being canceled that impact your flight.

Before those dominoes fall, it’s best to be prepared. Let’s take a look at United Airlines flight cancellations, what to do if United cancels your flight and your rights if this happens to you.

So, why is United canceling flights? There are plenty of reasons why flights can be canceled. Some common situations include:

Air traffic control delays.

Bad weather.

Late arriving aircraft.

Mechanical delays.

Staffing issues.

Of course, even if you’re experiencing one of these situations, it doesn’t mean that your flight will be canceled. If, for example, there’s a bad thunderstorm and flights are temporarily grounded, it’s still possible that once the storm subsides you’ll be able to take off.

If that isn’t the case for you, and your flight does end up getting canceled, there are a few steps you’ll need to take.

» Learn more: How to cancel a United flight

When an airline sells you a ticket, the two of you enter into a contract of carriage. This is regulated by the Department of Transportation. That means that United needs to either fulfill its obligation to transport you to your destination or refund you your money.

Consumer protections for flight cancellations may improve this fall due to recent DOT proposals.

If United cancels your flight, you currently have two distinct options:

You can either accept a rebooking from United.

You can choose to have your money refunded.

To be clear, you don’t need to accept the new booking that United offers to you; you’re completely entitled to ask for your money back. This is true no matter the reason your flight has been canceled.

» Learn more: How to book a flight that (likely) won’t get canceled

The choice you make will depend on your onward travel plans. Is this the beginning of your vacation? You may want to consider rebooking your flight rather than accepting a refund, especially if you have nonrefundable bookings at your destination.

If United is still canceling flights, including yours, it will reaccommodate you for free. This means United will book you on the next available flight to your destination as long as it has seats.

Sometimes, its next available flights may not be for days. In this case, you may be able to ask United to transfer your ticket to another airline with available routing. While this isn’t a requirement for United to do, it’s always a good idea to ask. This is especially true if you’ve been delayed for a long period of time.

» Learn more: How to rebook United flights when cheaper options become available

If you’d rather get a refund than be accommodated, you’ll want to contact United directly. As we mentioned above, if your flight has been canceled, you’re entitled to a full refund. This is true whether the cancellation was due to weather, mechanical delays or schedule changes.

In United’s case, you can choose to contact customer service by calling the airline at 800-864-8331. Be sure to tell the representative that you’re not looking for a new flight; you’d simply like to receive your refund due to your original flight being canceled.

Airlines may try to offer you a travel voucher in lieu of a cash refund. You don’t need to accept this, and shouldn’t, as travel vouchers can expire and may be nontransferable.

Otherwise, you can head over to United’s refund request page. You’ll need to input your information, including your flight details and the reason you’re requesting a refund. Once you’ve submitted the paperwork, United will then take up to 14 business days to process your claim.

After it’s approved, you can expect a refund credited to a credit card within seven business days. Other methods of payment can incur a wait of up to 20 days.

» Learn more: Are plane tickets refundable?

While it’s frustrating to have your flight canceled, in the end, the airline owes you money for your flight. However, that’s where the responsibility for United ends.

The airline isn’t required to give you money for expenses incurred as a result of the cancellation, such as lodging or meals. It also don’t need to reimburse you for other nonrefundable expenses that end up on your lap as a result of the canceled flight. This can include prepaid tours, hotel bookings, other flights or show tickets.

This is where travel insurance comes into play. Depending on how you paid, you may be eligible for complimentary travel insurance. Travel rewards cards such as the The Platinum Card® from American Express and the United℠ Explorer Card for example, offer reimbursement to a certain level for expenses in the event your trip is delayed or canceled.

on Chase's website

on American Express' website

• Trip delay: Up to $500 per ticket for delays more than 12 hours.

• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Baggage delay: Up to $100 per day for five days.

• Lost luggage: Up to $3,000 per passenger.

• Trip delay: Up to $500 per ticket for delays more than 6 hours.

• Trip delay: Up to $500 per trip for delays more than 6 hours.

• Trip cancellation: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.

• Trip interruption: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.

Terms apply.

• Trip cancellation: Up to $1,500 per person and $6,000 per trip.

• Trip interruption: Up to $1,500 per person and $6,000 per trip.

• Baggage delay: Up to $100 per day for three days.

» Learn more: Credit cards with travel insurance

The types of things for which a credit card will reimburse you are generous and can include:

Nonrefundable bookings such as cruises and hotels.

You can also opt to purchase travel insurance, which can provide you with the same peace of mind. Depending on the type of trip you’re taking, there are a variety of travel insurance policies from which to choose.

This includes Cancel For Any Reason (CFAR) , medical insurance and trip interruption insurance.

» Learn more: Credit cards that provide travel insurance

Having your flight canceled is always an unfortunate situation, but most especially when the cancellation is involuntary. Happily for travelers, government regulation requires airlines to either accommodate you or give you a refund for your ticket — so you’ll never be caught flat out. However, airlines don’t necessarily need to provide for other expenses, such as food and lodging, incurred by their cancellation.

Instead, rely on credit card travel insurance or purchase a policy to cover you for ultimate peace of mind.

Insurance Benefit: Trip Cancellation and Interruption Insurance

The maximum benefit amount for Trip Cancellation and Interruption Insurance is $10,000 per Covered Trip and $20,000 per Eligible Card per 12 consecutive month period.

Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.

Please visit americanexpress.com/benefitsguide for more details.

Underwritten by New Hampshire Insurance Company, an AIG Company.

Insurance Benefit: Trip Delay Insurance

Up to $500 per Covered Trip that is delayed for more than 6 hours; and 2 claims per Eligible Card per 12 consecutive month period.

Insurance Benefit: Baggage Insurance Plan

Baggage Insurance Plan coverage can be in effect for Covered Persons for eligible lost, damaged, or stolen Baggage during their travel on a Common Carrier Vehicle (e.g., plane, train, ship, or bus) when the Entire Fare for a ticket for the trip (one-way or round-trip) is charged to an Eligible Card. Coverage can be provided for up to $2,000 for checked Baggage and up to a combined maximum of $3,000 for checked and carry-on Baggage, in excess of coverage provided by the Common Carrier. The coverage is also subject to a $3,000 aggregate limit per Covered Trip. For New York State residents, there is a $2,000 per bag/suitcase limit for each Covered Person with a $10,000 aggregate maximum for all Covered Persons per Covered Trip.

Underwritten by AMEX Assurance Company.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

1x-2x Earn 2 miles per $1 spent on dining, hotel stays and United® purchases. 1 mile per $1 spent on all other purchases

50,000 Earn 50,000 bonus miles after you spend $3,000 on purchases in the first 3 months your account is open.

1x-2x Earn 2 miles per $1 spent on United® purchases, dining, at gas stations, office supply stores and on local transit and commuting. Earn 1 mile per $1 spent on all other purchases.

75000 Earn 75,000 bonus miles after you spend $5,000 on purchases in the first 3 months your account is open.

1x-3x 3 miles per $1 spent on United® purchases. 2 miles per $1 spent on dining, select streaming services & all other travel. 1 mile per $1 spent on all other purchases. Plus, each year, receive up to a $125 United® purchase credit and up to 10,000 miles in award flight credits (terms apply) and earn up to 6,000 Premier qualifying points.

60,000 Earn 60,000 bonus miles and 500 Premier qualifying points after you spend $4,000 on purchases in the first 3 months your account is open.