Advice and answers from the WeTravel Team
FAQ: Getting Started with WeTravel
New to WeTravel? Find out all you need to know to get started.
Accepting Payments
Ready to accept payments for your trips? Find out all you need to know about collecting money using WeTravel.
Managing Your Trips
Published your trip? Find out how to add the trip to your website, modify bookings, and other tips and tricks!
Transferring Funds - Verify and Pay Out
Find out how to first get verified for payments & payouts and how to then transfer funds to your bank account.
Find out all about WeTravel's reporting here
WeTravel Card
Interested in WeTravel Card? Find out all you need to know about it.
Supplier Transfers
Paying suppliers? Learn how to pay any partner directly using WeTravel's Supplier transfers.
Transacting funds? Find out more how WeTravel keeps your money and data secure.
Marketing Tips
Need more sign-ups? Here you can find our tips for marketing and promoting your trip!
FAQ: Joining a Trip
Joined a trip with a tour operator using WeTravel? Learn how to manage your booking.
The #1 software for the travel businesses to
Easily Process Online Payments in USD
Accept payments seamlessly through WeTravel. No hidden costs or additional fees.
If you're collecting payments in other currencies, keep scrolling! We have a solution fit for your business.
Not collecting payments in USD?
Check out WeTravel's supported currencies for payment processing that may better match your travel business.
CAD and AUD
Easily accept Canadian Dollars or Australian Dollars from your customers directly through WeTravel.
Other currencies
Unlock seamless payment processing for your travel business.
Discover a streamlined booking and payment solution tailored for the travel industry. Our platform offers convenient fees designed specifically for payment processing, ensuring a hassle-free customer experience.
Benefit from a competitive payment processing fee structure with the Basic plan starting at 1% + 30 cents per transaction in USD , with no hidden costs or additional charges.
Basic starting at
Power your travel business with our free integrated tools
Experience the freedom to power your travel business with our comprehensive and cost-effective payment processing solution.
Refund Customers Easily
WeTravel prioritizes customer satisfaction. Enjoy the flexibility of refunding transactions with zero refund costs – the entire fee is returned.
International Card Payments
Seamlessly accept payments from international cards, cross-border card transactions, or different currencies without incurring additional fees.
Accept ACH Payments
Expand your payment options by accepting bank transfers and eChecks, free of any extra charges.
Join the 5000+ travel businesses who have transacted billions through WeTravel
Enhancing your travel business with intuitive booking and payment tools
Our booking and payment solution is designed to ensure an outstanding experience for your clients while helping you simplify your management tasks through comprehensive features like:
Ideal website integration
Easily create booking buttons to add to your website and guide your customers through a mobile-optimized and thorough booking flow to boost your on-the-spot sales without having them leave your site.
Upselling and cross-selling opportunities
Make additional options like extra activities, transportation, meal packages, and more available at your customer’s checkout process to gain more revenue and avoid back-and-forth communications.
Custom deposits and installments
Set up custom deposit amounts for your trips and/or set up attractive payment plans for your clients to book with confidence with their preferred payment method.
Payment reminders and auto-billing
Automate payment reminders for your clients who are currently on a payment plan. You can also set up an effective auto-billing system to make your operations smoother.
Smart booking tools
Simplify your management tasks by using our custom form builder, e-signature, and document uploader to collect any information you need for your clients.
Payment disputes support
Leverage our expertise when dealing with disputed payments. Our seasoned team will handle evidence submission and case management for you.
Interested? See how WeTravel works in just 90 seconds
Frequently asked questions
Which currencies can i collect payments in.
WeTravel allows you to collect payments in almost any currency, but we only hold funds in USD, EUR, GBP, CAD, and AUD. See the full breakdown of our international pricing & fees here .
Can I absorb the credit card fee myself?
Are there fees for refunds.
When using WeTravel Payment Processing, refunds are free and all fees incurred are reimbursed, including CC fees. When connecting your own Stripe account, refund fees are determined by Stripe.
How much does it cost to transfer the funds to my account?
When using WeTravel Payment Processing and collecting in USD, EUR or GBP, payouts to your own bank accounts are free.
See our international pricing FAQ for info related to other currencies here . If connecting your own Stripe account, fees are determined by Stripe.
Do you offer a reduced rate for non-profits and students?
We sure do! 501(c)(3) organizations and student trips from selected universities can get a preferential rate. Please feel free to contact us for details.
What payment methods does WeTravel accept?
Most major credit cards & bank accounts. See the list in full here .
Do I have to sign a contract?
Nope! Cancel at any time, no commitments.
Quality that speaks for itself
Tara Tiedemann
Owner of Viva Adventures
Since we switched to WeTravel, we have saved time with our initial trip setup and the day-to-day management of trips. Getting time back so that you can spend it on other things is a huge win.
Jodie Smith
Owner of Globe Drifters
WeTravel has helped us save a ton of time chasing payments and other trip information. The team has been so helpful in resolving issues and is always receptive to our suggestions to add new features.
Elisabeth Gschösser
Adventure Ambassador and Co-Owner of Andean Summit Adventure
WeTravel is the solution we needed to optimize our booking and payment processes. They have solved many of our headaches as an international tour operator. The platform offers excellent solutions and makes our daily life way easier.
WeTravel is the leading all-in-one business management platform for multi-day travel businesses.
With over 300 reviews , WeTravel sets the industry standard for customer satisfaction among tour operator software providers
Your travel business has specific needs
...and we're the partner you need to meet them! Request a commitment-free call with one of our product experts and explore how WeTravel’s booking and payment software can work for you.
Proud member of industry-leading associations
- BUILT FOR Adventure Travel Affinity Group Travel Custom & Luxury Travel Event & Fan Travel Faith-based Travel Leisure Travel Student, Sports & Performance Travel Travel Agencies & Advisors University & MBA Travel Wellness & Retreat Travel
- PRODUCT How It Works Features by Category Flexible Payment Options Payouts & Transfers WeTravel Card Supplier Transfers Inventory Management
- PRICING Free & Paid Plans Processing Fees
- ACADEMY Home Webinars Courses Product Hub Collaborate
WeTravel.com Site Map
For organizers, for participants.
Cash Payments & A Better Way to Add Travelers
- Using WeTravel
We’ve launched a whole bouquet of new features today aimed at making the life of travel organizers easier. Here are the highlights:
Register Cash or Check Payments
If you regularly receive cash or paper checks along your online payments, these can now be handled in WeTravel, too. Simply add any cash or check payment to your participant’s booking and our system will make sure the client’s remaining balance is correct and a professional receipt email will be sent. See how .
Manually Add Travelers
Are you on the phone with a client that is ready to commit and wants to give you their credit card? Just go to the trip that the traveler wants to join and click on “Add Traveler”. You will get the full flexibility of WeTravel’s system, including automated receipt emails, all while giving your clients the service they need. Learn more .
Record Manual or Phone Payments
Some or your clients prefer to just give you their payment information on the phone, but they already are joining a trip? Click on “Add Payment” in your trip management dashboard and manually add a payment for this traveler in just a few clicks. Our system will make sure the remaining balance is in order and a branded receipt email is sent to your clients. See details .
Let us know if you have any questions about this. Our support team is here to help at [email protected] .
New resources, straight to your inbox
We’re committed to your privacy. WeTravel uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time.
About the author
Related Posts
Wetravel basic, pro, and enterprise account types: which one is right for me, how customers can book trips through wetravel without leaving your site, graduation trips.
WeTravel builds a payment platform for small travel businesses
WeTravel wants to be the payment platform for small travel companies and group trips.
Founded by three immigrant entrepreneurs who met at University of California, Berkeley, the company has just closed a $2 million seed round to expand its business among the small and medium-sized agencies that still play a role in tourism and travel.
Last year (its second full year as a business) the company managed to book $15 million in transaction revenue for its customers, according to the company’s chief executive and co-founder Johannes Koeppel.
Koeppel, a Swiss immigrant who came to the U.S. for business school after working for years with the International Red Cross and Medicines Sans Frontieres, met his co-founders Garib Mehdiyev, a former banker from Azerbaijan, and Zaky Prabowo, who worked as an aide to Indonesia’s president and consulted for McKinsey & Co., while studying at Berkeley.
(left to right) Garib Mehdiyev, CTO, Johannes Koeppel, CEO, and Zaky Prabowo, CMO, of Wetravel. Thor Swift for the Financial Times
Coming from such far flung locales three men know a thing or two about travel, and saw a need for smaller merchants to access payment and organizational tools to make organizing and booking trips easier.
Typically these companies use ad hoc tools like PayPal, Square, and Shopify, Koeppel says — and these payment companies (and big hospitality companies) are beginning to realize that their tools are not enough.
PayPal recently launched Money Pools to handle group payments and Airbnb has introduced its own group payment feature.
Features of the WeTravel service include creating booking pages for clients, accepting payments, and managing marketing, communication and finances from one location.
The company’s seed investors include the Berkeley-based The House Fund and Brett Wilson, former chief executive of TubeMogul. Funds like 500 Startups, Amino Capital and the First Round Capital Dorm Room Fund and Foundation Capital’s Berkeley founder program also participated.
IMAGES
COMMENTS
the. booking & payments platform for multi-day and group travel businesses. 5,000+ companies trust WeTravel to accept payments instantly, manage bookings efficiently, and transfer funds globally. Try for free Watch it work. 4.8. based on 400+ Capterra reviews.
Learn the basics and get a quick overview on how WeTravel's payment platform will save you time, money and your sanity!! Updated over a week ago. 1. Create a Beautiful Booking Page. In just a few minutes, create a beautiful, shareable booking page with itineraries, photos and custom details all in one place.
You can start accepting payments from participants the moment your account is verified. You can verify your WeTravel account by following these instructions. . Then, create your trip page and share it with your clients. Participants can book your trip right away and you can immediately use all of WeTravel's features to help you organize ...
Travel Agencies and Advisors. Maximize business opportunities with a comprehensive booking process and flexible payment plans for your clients that'll make your sales easier. Request a Demo. 1:13. Create a dynamic booking and payment flow for your clients while reducing the time you spend on management tasks with WeTravel.
Collecting Payments. When & how fast will I receive the money collected from my participants? What happens to the money from my participants after they book? What payment methods does WeTravel accept for different currencies? What will be shown on the participant's credit card or bank account statement? Connect your own Stripe account with ...
To set a payment plan for this participant, go to "My Trips" and click on "Manage Trip". In the "Manage Trip" view, select "Add Payment Plan" next to the participant's name: Next, define how many installments you want and when these installments are due. . Select if you want to allow participants partial payments.
This usually means emails have to be exchanged back and forth to chase deposit payment and reminders need to be sent for final payment. With WeTravel, a tour operator can set up payment plans for deposits and up to 5 installments. And the best part is that the software automates the chasing and reminder process.
Learn how to pay any partner directly using WeTravel's Supplier transfers. 4 articles. Security. Transacting funds? Find out more how WeTravel keeps your money and data secure. 6 articles. Marketing Tips. Need more sign-ups? Here you can find our tips for marketing and promoting your trip!
WeTravel's platform takes care of chasing any payments that fall behind! How to set up WeTravel payment plans The new WeTravel payment plans are easy to set up and can be made available for all participants, or for a participant who has already paid a deposit and wants to pay the rest of the balance in installments.
Watch a 90-second introduction to the platform. Use our flexible payout options to give every member of your team, from finance ... Request a commitment-free call with one of our product experts and explore how WeTravel's booking and payment software can work for you. Request a Demo Proud member of industry-leading associations. About WeTravel.
Find out why 5,000+ travel businesses trust WeTravel to accept payments instantly, manage bookings efficiently, and transfer funds all over the world.WeTrave...
Major credit cards like Visa, Master Card, and Amex, among others, are all accepted by the WeTravel payment platform. There is a 2.9% credit card processing fee (3.9% for AMEX) that can be passed onto participants, or you can choose to absorb the fee yourself.
WeTravel is a travel payment platform designed for the travel industry. The platform includes all of the features mentioned above, and more, to offer the best possible travel payment solution. The best part is that travel businesses can get started for free, with no subscription fee required. Then, if you feel like your business needs extra ...
10 Free Features Available On WeTravel's Travel Booking Software . Here is a breakdown of some of the main free features you can get from WeTravel. 1. Payment Collection . First and foremost, WeTravel offers a seamless payment collection platform for travel businesses. This makes it easy to set up and start accepting payments through your ...
Our platform offers convenient fees designed specifically for payment processing, ensuring a hassle-free customer experience. Benefit from a competitive payment processing fee structure with the Basic plan starting at 1% + 30 cents per transaction in USD, with no hidden costs or additional charges.
Receive money instantly in your WeTravel account. Free transfers to your US and European accounts. Low $15 wire fee for transfers to your international accounts. Spend money directly with your free WeTravel Credit Card. Already used by thousands of multi-day travel companies. Get Started.
As an established payment platform, WeTravel has all sorts of features at your disposal. You can set up payment plans, manage customer details, and send automated emails. If you book any part of your customers travel plans, you can use WeTravel to pay suppliers. The fee for using the WeTravel payment platform is a low 1% of the transaction fee.
WeTravel Financial Services San Francisco, California 19,335 followers The travel booking and payment platform powering traveler-focused multi-day group trip organizers and tour operators.
Flexible Payment Options. Payouts & Transfers. WeTravel Card. Supplier Transfers. Inventory Management. PRODUCT; PRICING. Free & Paid Plans. Processing Fees. PRICING; ACADEMY. Home. Webinars. ... Use WeTravel. Pricing How it works Help Center FAQ for Organizers FAQ for Participants Cancellation & Refund Policy Security Status.
Register Cash or Check Payments. If you regularly receive cash or paper checks along your online payments, these can now be handled in WeTravel, too. Simply add any cash or check payment to your participant's booking and our system will make sure the client's remaining balance is correct and a professional receipt email will be sent. See how.
WeTravel wants to be the payment platform for small travel companies and group trips.. Founded by three immigrant entrepreneurs who met at University of California, Berkeley, the company has just ...