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What if I have lost or damaged my free travel pass?

As your pass was issued by TfWM please contact Network West Midlands to arrange for a replacement to be sent to you.

Replacement passes can be ordered and paid for over the phone, or at the TfWM Travel Centre located in New Street train station. All replacement passes will be posted first class and should be received within 5 working days. 

Holders of passes issued by other local authorities will need to contact their own issuing authority.

How do I apply for a free travel pass?

For people living within the West Midlands county, which covers Birmingham, Coventry, Dudley, Solihull, Sandwell, Walsall and Wolverhampton, your pass will be issued by Transport for West Midlands (TfWM). You can download an application from the Network West Midlands website. 

If you live outside of the West Midlands county, your older person's travel pass will be issued by the authority who administers your local concessionary travel scheme.

• Visit Network West Midlands for the Older persons travel pass application form
• Visit Network West Midlands for the Disabled persons pass application form

Am I eligible for an Older person's travel pass?

You are eligible for an Older person's travel pass if:

• Have reached state pension age
• Live in the West Midlands

A full criteria list can be found on Network West Midlands website .

Am I eligible for a Disabled person's travel pass?

You may be eligible for a Disabled persons travel pass if:

• You have an eligible disability that's expected to last at least 12 months
• You are aged 5 or over

A full criteria list can be found on Network West Midlands website.

How do I use the free travel pass?

It's simple to use your free pass: 

• Remove the pass from your purse or wallet. Your pass will not work when next to a bank card, you'll also want to make sure you don't place any contactless bank cards near the reader to prevent any accidental payments being made taken .
• Place the pass flat onto the reader. You'll only need to do this once when you board the bus. 
• Hold the pass still until you see a green light and hear a beep, this will show that your pass has been accepted.
• Enjoy your free bus travel!

When can I use my free travel pass?

Your pass entitles you to travel between 9:30am and the last service of the day Monday to Friday and all day at weekends and on public holidays.

For more information on conditions of use, please visit  Network West Midlands website.  

Can I travel before 9:30am with a free travel pass?

Yes, if you want to travel before 9.30am, you can pay just £1.50 for a single journey. Simply place your free travel pass on the reader and if you want to pay with cash, put £1.50 in the cash chute. If you want to pay by contactless, ask the driver for the £1.50 ticket and place your contactless card/device on the reader when instructed by the driver.

We also have 4 week tickets and monthly subscriptions available if you travel frequently before 9:30am.

Please be ready to show your pass to authorised staff or ticket inspectors if requested at any time during your journey.

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Our sister company, Ring and Ride is a door-to-door transport service for anyone who lives in the urban areas of the West Midlands who find it difficult or impossible to use normal public transport.

Customers can use the service for travel for the same purpose they would do on normal public transport such as commuting to and from work, visiting friends, shopping and leisure activities, to visit someone in hospital or for healthcare appointments. Please visit the Ring and Ride website for more information

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Train strikes in May 2024: Full list of dates and lines affected this week

Rail lines are set for disruption in the week following the first May bank holiday as train drivers at 16 rail companies strike on different days.

Tuesday 7 May 2024 16:00, UK

Train drivers will stage a fresh wave of strikes and overtime bans this week, causing disruption to the rail network.

The strikes are part of a long-running dispute over pay.

Members of Aslef union at 16 rail companies will walk out on different days from 7 to 9 May.

Additionally, all members will refuse to work any overtime from 6 May to 11 May.

Here is a full list of the services affected by strikes and when.

Rail strike dates

Tuesday 7 May

Strikes will affect c2c, Greater Anglia, GTR Great Northern Thameslink, Southeastern, Southern, Gatwick Express and South Western Railway.

Wednesday 8 May

Strikes will affect Avanti West Coast, London Northwestern Railway, Chiltern Railways, CrossCountry, East Midlands Railway, Great Western Railway and West Midlands Trains.

Thursday 9 May

Strikes will affect LNER, Northern Trains and TransPennine Express.

Overtime ban dates

From Monday 6 May to Saturday 11 May union members will not work overtime.

Overtime bans, an action short of a strike, means some services may not be running or may be reduced as drivers refuse to work their rest days.

People are advised to check before they travel, as some areas may have no service.

Keep up with all the latest news from the UK and around the world by following Sky News

How do strikes and overtime bans affect services?

Strikes tend to mean services on lines where members are participating are extremely affected or cancelled entirely, whereas overtime bans often lead to reduced services.

Are there strikes on the Tube too?

There have been regular strikes on London Underground too recently, and while there aren't any planned walkouts for drivers, customer service managers refused to work overtime between 29 April and 5 May.

This action followed strike action taken by the same workers on 10 April, which the TSSA union said had a "real impact" with "many stations shut at short notice" - something TfL denies, saying instead that the action "closed a handful of stations", with most closures "not lasting the whole day".

The TSSA says it is "extremely concerned" about TfL's 'Stations Changes' proposals.

"We have made it clear that our union will not accept the continued threats to our members' roles, locations, terms, and conditions to stand unchallenged," a TSSA spokesperson said.

"We will continue to take sustained action until London Underground is prepared to negotiate with us in good faith."

A TfL spokesperson responded: "We are disappointed that TSSA is continuing with this dispute following a consultation process. While the action did not cause significant disruption, we urge TSSA to continue to work with us to help find a resolution. There are no planned job losses as part of these vital changes which will improve the service we provide to customers at our stations."

How can I stay in the loop?

You can use the National Rail's journey planner to see when trains are running.

Be sure to check it close to when you plan to travel, as it will be updated regularly.

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Why are the strikes still happening?

Aslef rejected a two-year offer of 4% in 2022 and another 4% this year, saying it is way below inflation, and is linked to changes in terms and conditions.

Aslef said train drivers have not had an increase in salary for five years, since their last pay deals expired in 2019.

The union said after its members voted overwhelmingly in February to continue taking industrial action, it asked the train operating companies to hold talks.

General secretary Mick Whelan said the year-old pay offer of 4% and another 4% was "dead in the water".

Related Topics

• London Underground
• Rail strikes

May rail strikes: How is the latest train drivers’ walk-out affecting passengers?

N ational rail strikes by train drivers have entered a third summer with a series of “rolling” walk-outs, one region at a time, during May .

Members of the Aslef union are halting thousands of trains on 7, 8 and 9 May 2024 – with commuters who normally go to the office on Tuesday, Wednesday and Thursday among the targets.

The aim is to disrupt services on the 14 rail firms in England that are controlled by the UK government and represented by the Rail Delivery Group (RDG). Rolling strikes cause maximum disruption for minimum loss of pay.

In addition, six days of overtime bans are causing further cancellations from 6 to 11 May.

The previous national industrial action by train drivers, comprising an overtime ban and rolling regional walk-outs, hit passengers in April .

Industrial action by Aslef train drivers in their dispute over pay and working arrangements began in July 2022. The union is demanding a no-strings pay award, but rail firms – directed by ministers – say any increase is contingent on radical reforms to working practices in order to reduce public subsidies.

During the dispute, hundreds of millions of journeys have been cancelled. Billions of pounds have been lost to the UK economy – particularly to hospitality businesses.

Taxpayers are pumping cash into an increasingly decrepit and unreliable railway to the tune of £90 per second on top of the normal subsidy. Over the course of a year, that amounts to £2.8bn in addtional public cash.

The quarrel has become increasingly bitter, with no sign of any progress towards a settlement. Negotiations were last held on 26 April 2023.

Caught in the middle of a seemingly intractable dispute: the passenger. In a snap social media poll for The Independent that garnered 2,142 responses, one in three rail travellers say they will permanently travel less after the industrial action finally ends.

For passengers, these are the key questions and answers.

Which rail firms are involved?

Aslef is in dispute with the train operating companies (TOCs) that are contracted by the UK government to provide rail services. They are:

Intercity operators:

Avanti West Coast

CrossCountry

East Midlands Railway

Great Western Railway (GWR)

TransPennine Express

Southeast England commuter operators:

Greater Anglia

GTR (Gatwick Express, Great Northern, Southern, Thameslink)

Southeastern

South Western Railway (including the Island Line on the Isle of Wight)

Operators focusing on the north of England, the Midlands and links from London

Chiltern Railways

Northern Trains

West Midlands Railway (including London Northwestern Railway)

When are the train drivers walking out?

Drivers belonging to the Aslef union are striking in the following pattern:

Tuesday 7 May

C2C, Greater Anglia, Great Northern, Thameslink, Southeastern, Southern, Gatwick Express, South Western Railway.

Commuters around London comprise the main target.

Wednesday 8 May

Avanti West Coast , Chiltern, East Midlands Railway, Great Western Railway, West Midlands Railway and CrossCountry.

The aim is to cause maximum disruption on key intercity lines as well as Midland commuter services.

Thursday 9 May

LNER , Northern and TransPennine Express. This is aimed at users of the East Coast main line and passengers in the North of England and southern Scotland.

What are the predicted effects at each operator?

GWR’s Night Riviera sleeper train from London to Penzance is cancelled until Sunday 12 May.

The Gatwick Express from London to the Sussex airport will be cancelled throughout the industrial action period.

For other operators, these are the probable service patterns – though travellers should check shortly before their planned journeys. Where trains are running, the normal hours of operation are likely to be curtailed.

Disruption is also likely on days before and after strike days. TransPennine Express says: “Plan carefully for any rail journeys as services may start later and finish earlier than usual.”

Greater Anglia is running to and from London Liverpool Street to Stansted airport, Southend, Colchester, Ipswich and Norwich.

Southern is running a shuttle service between London Victoria and Gatwick airport.

Thameslink is running a shuttle service between London St Pancras and Luton (town and airport stations).

Great Northern is running a shuttle service between London King’s Cross and Cambridge.

South Western Railway is running between London Waterloo, Woking and Guildford, with some other suburban services likely.

Southeastern urges passengers not to travel, but is running services between London St Pancras and Ashford on the high-speed line; Charing Cross and Orpington; and London Bridge and Dartford.

C2C has cancelled all services.

Five train operators – Avanti West Coast, Chiltern, East Midlands Railway, West Midlands Railway and CrossCountry – have cancelled all train services.

GWR will run no long-distance trains, but will connect Reading with Oxford and Basingstoke, as well as a link from Bristol to Cardiff and some branch routes in Devon and Cornwall. The company says: “Many parts of the GWR network will have no service at all and trains that are running will only be operating for a limited period during the day.”

Northern and TransPennine Express has cancelled all services.

LNER is running a skeleton service on core lines between around 7am and 7pm, with about 25 per cent of the normal schedule. Its main Edinburgh-Newcastle-York-London line will have at least one train an hour, with some additional trains on the southern part of the network.

What about the overtime ban?

Members are also refusing to work their rest days from Monday 6 to Saturday 11 May, inclusive. As many rail firms depend on drivers working overtime, hundreds – possibly thousands – of trains will be cancelled.

On the first day alone, LNER cancelled or curtailed at least a dozen trains “due to a shortage of train crew”.

Greater Anglia, Avanti West Coast and West Midlands Railway will run a reduced timetable on each day of the overtime ban.

Avanti West Coast says: “On Tuesday 7, Thursday 9, Friday 10 and Saturday 11 May, a number of services will be removed from our timetable due to the overtime ban and Wednesday’s strike action. These are mostly on our Manchester and Birmingham routes, but removals have been spread throughout the day to keep people moving.”

GWR says the overtime ban will cause “some short notice cancellations or alterations to services across the GWR network”.

But Southeastern says: “We expect to run our full service during this time, except for Tuesday 7 May, which is the strike day on our network.”

Which rail firms are not involved?

Some publicly funded train operators will run normally: ScotRail, Transport for Wales, Transport for London (including the Elizabeth line) and Merseyrail.

“Open-access” operators on the East Coast main line – Grand Central, Hull Trains and Lumo – are unaffected. But many of their services will be crowded on days of industrial action. They duplicate some routes of strike-hit companies, including LNER, TransPennine Express, CrossCountry and Northern.

What is at stake in the dispute?

The train drivers demand a pay rise to reflect high levels of inflation since they last won a pay award; Aslef says some members have not had an increase for five years.

But the government insists that even a modest pay increase is contingent on radical changes to long-standing working arrangements in order to reduce costs – and the huge subsidies the railway is currently receiving from the taxpayer.

Since the pandemic, travel patterns have changed. Ticket revenue is about one-fifth down on pre-Covid levels. As taxpayers will foot the eventual bill for the train drivers’ pay rise, the Treasury as well as the Department for Transport will sign off any deal.

Ministers believe train drivers’ terms and conditions are part of the problem. To keep costs down, they must accept changes to how they work, such as making Sunday part of the working week everywhere.

On 27 April 2023 the Rail Delivery Group offered a pay increase of 4 plus 4 per cent over two years covering the 2022 and 2023 pay awards. The deal required the union to accept a host of changes on terms and conditions, covering a wide range of issues including driver training, Sunday working, sick pay and new technology.

The union says this offer is unacceptable, calling it “a land-grab for terms and conditions”, and that the employers knew it when they tabled it.

Union leaders believe the money will be found to meet their demands, as it always has been in the past. Aslef has also always “sold” reforms to working arrangements for an extra few per cent on their pay and does not intend to change that process.

Meanwhile, the corrosion in confidence among travellers continues, with no rail passenger able to plan journeys more than two weeks ahead – that being the minimum notice the union must give for industrial action.

What do the employers and government say?

A spokesperson for Rail Delivery Group said: “This wholly unnecessary strike action called by the Aslef leadership will sadly disrupt customers and businesses once again, while further damaging the railway at a time when taxpayers are continuing to contribute an extra £54m a week just to keep services running.

“We continue to seek a fair agreement with the Aslef leadership which both rewards our people, gives our customers more reliable services and makes sure the railway isn’t taking more than its fair share from taxpayers.”

A Department for Transport spokesperson said: “The transport secretary [Mark Harper] and rail minister [Huw Merriman] have already facilitated a pay offer that would take train drivers’ average salaries up to £65,000 – almost twice the UK average salary.

“Aslef are the only union left striking after the government oversaw deals with all the other unions. Instead of causing passengers disruption, they should put this offer to their members and work with industry to end this dispute.”

What does the union say?

The general secretary of Aslef, Mick Whelan, said big majorities in ballots for industrial action show the strength of feeling among train drivers – and that it would be pointless to put last year’s offer to a vote.

“We’re 22 months into this – the longest rail strike in history,” he told The Independent . And we’re still getting mandates of 94 to 99 per cent. Drivers would not vote to strike if they thought an offer was acceptable. They don’t. And that offer – now a year old – is dead in the water.

““Our pay deals at these companies ran out in 2019. Train drivers at these TOCs have not had an increase in salary for five years.

“It is now a year since we sat in a room with the train companies – and a year since we rejected the risible offer they made and which they admitted, privately, was designed to be rejected.”

When will the strikes finally be over?

Mick Whelan says: “In the words of Tom Petty, we won’t back down.” The working assumption is now that it will take a change of government before the dispute is settled.

No prime minister since Margaret Thatcher has demonstrated such contempt for Britain’s railway as Rishi Sunak. On the eve of the COP26 climate summit in Glasgow , he announced the halving of Air Passenger Duty on domestic routes – encouraging travellers to switch from rail to air and triggering a surge of new flights within the UK .

Tearing up years of cross-party agreement, the prime minister then scrapped plans for HS2 north of Birmingham and demanded a swift sell-off of protected land to ensure the project could not be resurrected. And Mr Sunak has tolerated 18 months of intermittent strikes by train drivers with no apparent appetite for a settlement.

What does the Labour Party say?

Louise Haigh, the party’s shadow transport secretary, said: “Labour will take an unashamedly different approach to the Tories, and will work with both sides to reach a deal in the interests of passengers and workers.

“If the transport secretary took this sensible approach then perhaps we wouldn’t still be having strikes on our railways.”

The transport secretary, Mark Harper , posted earlier this month on X (formerly Twitter) : “Buried in Labour’s rail nationalisation plan: greater control for the unions, more ministerial meddling,leading to fewer services. Making things worse for passengers.”

How much has all the disruption cost?

According to the RDG, industrial action from June 2022 up until mid-January 2024 cost the rail sector around £775m in lost revenue. That does not include the impact of the most recent strikes and overtime bans, which probably takes the total to around £1bn.

UKHospitality estimates the lost business for places to eat, drink and stay amounts to around £5bn. Kate Nicholls, the organisation’s chief executive, says: “Ongoing strike action hurts businesses, prevents people from getting to work and significantly erodes confidence in the rail network.”

In addition, there is an unknowable loss of revenue from passengers who have adjusted their lifestyles or found alternative forms of transport; businesses that have stopped making trips and are using online communication instead; and people trimming back on travel because of the lack of certainty.

What about the new minimum service levels law?

Legislation now allows the transport secretary to stipulate minimum service levels (MSLs) on strike days amounting to 40 per cent of the normal service.

The government says the Strikes (Minimum Service Levels) Act 2023 aims “to ensure that the public can continue to access services that they rely on, during strike action”.

No train operator is seeking to impose the new law on the train drivers’ union. LNER said it might do so earlier this year, and opened consultations. Aslef immediately called a separate five-day strike on LNER alone. Then the train operator said it would not require drivers to work, and the strike was called off.

The Transport Select Committee has previously warned of potential unintended consequences of the legislation. The Conservative chair, Iain Stewart, said: “There is a risk of MSLs worsening worker-employer relations and that, as a result, MSLs could end up making services less reliable.”

The minimum service level rules do not apply to union bans on non-contractual rest-day working – so there would be no benefit in imposing the law when an overtime ban is in force.

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Tram and rail passengers face a week of disruption as strikes get underway

• rail strikes
• Monday 6 May 2024 at 9:20am

Rail and tram passengers face a week of disruption because of strikes which will lead to some parts of the country having no trains on days of industrial action.

Members of the train drivers’ union Aslef at 16 operators will launch a six-day ban on overtime on Monday, which is expected to cause short-notice cancellations.

They will also stage three, one-day strikes across different operators between May 7 and 9, as part of a long running dispute over pay.

Passengers are being urged to check before they travel, with services that do run on strike days starting later and finishing earlier than usual.

Have you heard our new podcast Talking Politics? Every week Tom, Robert and Anushka dig into the biggest issues dominating the political agenda…

No talks have been held between the union and train operators for more than a year, and for longer involving the government.

The Rail Delivery Group (RDG), which represents train operators, wrote to Aslef last week suggesting informal talks which could result in more formal negotiations.

A spokesman for the RDG said the rail industry is "working hard to keep trains running" but "it is likely that services on some lines will be affected on the evening before and morning after each strike between May 7 and May 9" as trains will not be in the right depots to start services the following day.

“We can only apologise to our customers for this wholly unnecessary strike action called by the Aslef leadership which will sadly disrupt journeys once again.

“It will also inflict further damage on an industry that is receiving up to an additional £54 million a week in taxpayer cash to keep services running, following the Covid downturn.”

Train drivers will strike on the following days:

Tuesday May 7: c2c, Greater Anglia, GTR’s Great Northern, Thameslink and Southern (including Gatwick Express), Southeastern, and South Western Railway;

Wednesday May 8: Avanti West Coast, London Northwestern Railway, Chiltern, CrossCountry, East Midlands Railway, GWR, and West Midlands Trains;

Thursday May 9: LNER, Northern, and TransPennine Express.

Aslef said its members have not had a pay rise for five years and has accused the government of “giving up” trying to resolve the dispute.

Meanwhile, engineers on the Croydon Tramlink will strike from 8pm on Sunday to 6am on Thursday in a separate pay dispute.

Unite said its members are paid up to £10,000 a year less than similarly qualified workers on London Underground.

Unite general secretary Sharon Graham said it is "outrageous" that Transport for London "somehow thinks it is acceptable to be systemically underpaying highly skilled workers who are essential to keep the tram system functioning.”

Department for Transport spokesperson said: “The Transport Secretary and Rail Minister have already facilitated a pay offer that would take train drivers’ average salaries up to £65,000 – almost twice the UK average salary. “Aslef are the only union left striking after the government oversaw deals with all the other unions. “Instead of causing passengers disruption, they should put this offer to their members and work with industry to end this dispute.”

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• Your pass entitles you to free off-peak travel on local bus services in England under the rules of the national bus concessionary travel scheme set out in the Transport Act 2000.
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