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Travel insurance

Travel Insurance

With Relax Assistance you enjoy comprehensive protection on trips in Switzerland and abroad: For a sense of security on your travels.

Choose your individual insurance

There for you at all times.

In an emergency during your trip Zurich, for example, pays rescue and return travel costs.

Europe-wide roadside assistance

The optional breakdown assistance is valid for motor vehicles (up to 3,500 kg total weight) as well as bicycles, mopeds and e-bikes in Europe.

Cancel free of charge

You do not need to conclude an additional cancellation cost insurance for your vacation: It is included as part of your coverage and applies to all trips you take during the duration of the policy.

Your customized travel insurance

More details, global travel insurance.

• In the event of a serious illness or accident, we will organize and pay the costs of your return journey
• Zurich also pays the costs, for example, of search, rescue and transport (max. CHF 30,000)
• Additional costs up to CHF 1,000 arising from an insured event for transport, accommodation and food/drink are insured
• If the means of transport you selected is unavailable because the operator is insolvent, extra travel costs of up to CHF 3,000 per person are insured
• Pandemic cover including premature return due to quarantine in Switzerland

Replacement trip

• We pay the costs for travel arrangements booked and paid for before you departed: up to CHF 30,000 per person and CHF 120,000 for all persons living in the same household

International travel legal protection (ORION)

• Your claims are asserted and your legal interests represented in the event of traffic accidents and theft abroad
• This protection is also valid for pedestrians, cyclists and motorbike riders or passengers (on land, on water and in the air) who have an accident
• We support you during legal proceedings relating to violations of traffic regulations (fines are not insured)
• Travel legal protection insurance covers costs up to CHF 500,000 in Europe and up to CHF 100,000 in the rest of the world
• Legal expenses services are provided by our experienced partner Orion Rechtsschutz-Versicherung AG (Orion)

Cancellation costs

• If you or someone close to you, such as a family member, partner or close relative, has a serious accident or becomes very sick before a trip, we pay cancellation costs in accordance with contractual terms and statutory law
• If you are unable to travel because the transport company has gone bankrupt, we will cover the costs for the trip you originally booked
• Applies to vacation arrangements, foreign language and holiday course stays, air, rail and sea travel and to rentals of holiday apartments, boats, cars and campers/caravans
• If your dog or cat has an accident or falls ill and cannot be taken to a boarding kennel, Zurich assumes cancellation costs
• Ticket costs for concerts, theater performances and other events with ticket prices of CHF 100 or more are also insured
• Zurich pays costs up to CHF 30,000 per person, per incident (max. CHF 120,000 for all persons living in the household)
• Professional training courses of several days' duration with booked accommodation are also covered, up to a total of CHF 5,000.
• Pandemic cover, including quarantine at your destination and in Switzerland

Breakdown assistance

Breakdown assistance «Basic» including replacement vehicle: protects you in Switzerland and Europe if your car is no longer roadworthy, e.g. after a breakdown or a collision.

Roadside assistance for bicycles, mopeds and e-bikes is also covered.

Luggage: Zurich covers the costs in the event of a delay and compensates this in the event of damage or loss.

Will travel insurance cover the costs in the event of a grounding? (airline bankruptcy?)

Yes, for insurance policies concluded following the issue of the latest version of the GCI in June 2019.

Do I have to take out travel insurance before booking a trip or can can I also do this afterward to insure the trip is covered?

You can also take out travel insurance after you have booked your trip and are insured if the insured event has not begun before the conclusion of the contract.

Should I need to cancel a trip for business reasons, will the insurance cover the costs?

- an insured person's contract of employment is terminated unexpectedly by the employer (culpable termination is not insured); - an insured person, who is registered with the regional employment office (RAV) as unemployed after booking a travel arrangements becomes unable to commence travel due to new unforeseen needs to comply with commitments and obligations set forth by the RAV office, or in cases where the insured person accepts a new contract of employment and as direct consequence is unable to commence the previously booked travel;

What does the luggage insurance cover?

The insurance covers luggage which the insured person has with them for personal and private use on a journey or which has been handed over to a transportation company for transport to the travel destination, up to the sum insured listed in the policy.

Damage to luggage

The insurance covers damage to luggage as a result of theft or sudden, unforeseeable damage, destruction or loss. Parachutes, paragliders, hang gliders and kitesurfing equipment are only insured against theft or loss.

Delayed luggage

The insurance covers the costs for absolutely essential acquisitions of replacement items up to 30% of the sum insured, if the luggage handed over to a carrier for transportation is delayed.

Does the travel insurance apply in the event of a terror attack?

Yes, whereby the prerequisite is that no warning has been issued before travel by the FDFA or FOPH.

Does the travel insurance apply to concert or other event tickets abroad?

Yes, insofar as this pertains toattendance of one-time events like concerts or theater performances (courses excluded) with a ticket price per person of CHF 100 or more (even without a booked travel arrangement).

When is a person considered seriously ill (in accordance with the GCI)? Am I always obliged to produce a doctor's certificate?

An insured person is considered seriously ill when such is stated in a doctor's certificate, which must be available for inspection in all cases.

Does travel insurance include the costs of repatriation in the event of illness or death?

Yes, repatriation in the event of serious illness or accident on the part of the insured person to their fixed residence in Switzerland or the Principality of Liechtenstein and/or the respective local hospital is covered.

Furthermore, the costs for the burial and transportation of the body of the insured to their residence in Switzerland or the Principality of Liechtenstein are likewise covered.

Can the insurance also be purchased for a single trip?

No, this is an annual policy, which as a rule is priced more favorably than if you were to take out insurance for each trip individually. Plus: the insurance coverage of our annual insurance policy naturally applies to weekend excursions too.

If a trip must be canceled as a result of a natural disaster (such as flooding, volcanic eruption etc.), will the insurance cover the costs?

Yes, for acts of God (sudden natural disasters including floods, inundation, storms [= winds in excess of 75 km/h], hail, avalanches, snow pressure, landslides, rock fall or earthquakes) as with other natural disasters.

Is my breakdown assistance cover also valid while traveling abroad?

The insurance applies to occurrences of loss within Switzerland and the Principality of Liechtenstein, European countries as well as countries bordering the Mediterranean and the island states of the Mediterranean. For transport across the sea the insurance coverage will continue uninterrupted, providing the point of departure and destination are within the region of validity.

However, the insurance does not apply in the following countries: Belarus, Moldavia, the Ukraine, the Russian Federation, Georgia, Armenia, Azerbaijan Kazakhstan, Egypt, Algeria, Lebanon, Libya and Syria.

Occurrences of loss or damage pertaining to rental vehicles are not covered.

Great protection when traveling with our insurance solutions

Cancellation Insurance

If you have to cancel your trip: Cancellation Insurance ensures that you are refunded the costs of your trip if you are unable to travel.

24/7 Roadside assistance

Keep rolling with your car, motorbike or moped at home and abroad. Roadside insurance with recovery service.

Insurance for rental cars and carsharing

Avec les véhicules de location ou de car sharing, les accidents peuvent vite devenir coûteux, notamment en raison de la franchise élevée. L’assurance «Véhicules de location et de car sharing» vous permet de rouler l’esprit tranquille.

Everything worth knowing about travel

Carefree holidays anywhere in the world

The right insurance on sabbatical

Traveling with children

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• Change of address form
• Permanent change of vehicle form
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• ZIP Head Office Move
• Zurich Life

Zurich Travel Insurance Policies

Zurich Insurance has ceased writing travel business, including new business and renewals since 1st November 2022

We will no longer be able to offer renewal terms for annual travel insurance when the period of insurance on existing policies ends.

We recommend existing annual travel insurance customers make alternative arrangements to meet their travel insurance needs before their current cover ends.

You can consider contacting an insurance broker or specialist travel insurance provider like multitrip.com who may be able to help.

Travel Claims

If you have suffered a loss and want to query policy cover, please contact our Travel Claims Team at  [email protected]  or call us on  0818 208 408  or  01 288 0073  to discuss.  We assess each claim on their merits and can provide you with advice based on your individual circumstances and the cover under your policy.

Contact the Client Services team

For 24 Hour Worldwide Medical and Emergency Assistance call +353 1 288 0073. For Travel claim queries please contact us at [email protected] or call us on 01 288 0073.