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• Flash on English for Tourism - 2nd edition

Flash on English for Tourism - 2nd edition ELI

Intermediate to upper intermediate - common european framework: b1-b2, browse online.

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Specifically designed for students who are studying for a career in the tourism industry. It introduces the vocabulary and the language

functions specific to this language sector, and includes practice exercises in all four skills.

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FLASH on English for TOURISM A2-B1. Student's Book with downloadable MP3 Audio Files Paperback – March 29, 2017

• Language German, English
• Publisher Klett Sprachen GmbH
• Publication date March 29, 2017
• Dimensions 8.31 x 0.24 x 11.69 inches
• ISBN-10 3125016959
• ISBN-13 978-3125016958
• See all details

Product details

• Publisher ‏ : ‎ Klett Sprachen GmbH (March 29, 2017)
• Language ‏ : ‎ German, English
• ISBN-10 ‏ : ‎ 3125016959
• ISBN-13 ‏ : ‎ 978-3125016958
• Item Weight ‏ : ‎ 8.5 ounces
• Dimensions ‏ : ‎ 8.31 x 0.24 x 11.69 inches
• Best Sellers Rank: #9,506,135 in Books ( See Top 100 in Books )

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Flash On English For Tourism. Second Edition

15,45 € El precio original era: 15,45€. 14,68 € El precio actual es: 14,68€. (IVA Incluido)

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Flash on English for Tourism NEW EDITION + MP3 – English in tourism and hotel industry. An extended edition of the book from the Flash on English collection – ESP Series along with mp3 audio recordings, enriched with additional chapters. Level of language difficulty: A2 / B1 Target group: youth, adults. Theme of the book: key issues in the field of tourism and travel, including transport and accommodation, the realities of tourism in Europe and around the world, ecotourism and new trends in tourism. Structure: the book is divided into 4-page chapters, each of which consists of:- 3 or 4 sections presenting in the form of concise articles various aspects of the discussed issue,- a series of exercises to check the understanding of the texts read,- a set of practical additional information on the specifics of the presented industry in the form of drawings, diagrams and photos,- a glossary presenting selected vocabulary along with phonetic transcription of individual words.Advantages: the book allows you to learn about specific industry vocabulary and provides practical knowledge about the sector of the economy in question. Application: due to its universal character and ease of use, the book can be an attractive diversion of any English language course at levels A2 to B1. It can be successfully used as a leading guide:- specialist and vocational language courses,- in upper secondary schools as part of vocational education (so-called foreign language).

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Flash on English for Tourism – Second Edition Answer Key and Transcripts

Unit 1, pp. 4-7

1 Personal answers

3 Type of tourism Definition Example to explore distant places or do Adventure tourism trekking extreme activities to learn about history, art and Cultural tourism monuments or museums people’s lifestyles to take ethical and responsible Ecotourism rainforests trips to natural environments Educational tourism to learn something a foreign language when young people go Gap year tourism any of the other kinds of tourism backpacking or do voluntary work Health tourism between school and university spa resorts Recreational tourism to look after your body and mind the beach Religious tourism to relax and have fun Mecca for Muslims to celebrate religious event or Sport tourism the Olympic Games visit important religious places to play or watch different sporting Winter tourism skiing or snowboarding events

4 and exciting there are plenty of places in 1 A 2 B 3 C 4 C 5 A 6 C this country. We don’t need to fly halfway across the world and damage 5 1 the environment. What do you think, Mum So, any ideas about where to go on Mum? holiday this year? I know Grandma Mum Well, I agree that we don’t want to do really wants to go on a pilgrimage to anything that is bad for the environment Lourdes in the south of France. and holidays abroad are very Dad Really? expensive… Personally, I’d like a nice Mum Yes, you know she’s a really strong relaxing holiday by the seaside, maybe Catholic and she believes in miracles. in Cornwall or on one of the Channel Dad Mmm! Well, I quite fancy a nice city Islands. Let’s see if there are any special break to London or Edinburgh. I know offers… there’s a really good Roman art exhibition in the National Gallery this 1 Dad: cultural summer. 2 Grandma: religious Hannah Oh no, Dad. You can’t be serious. 3 Hannah: health That’s just like going on a school trip! 4 Josh: adventure How about a nice rest in a spa where 5 Mum: recreational there are thermal baths and Jacuzzis and 6 Zoe: ecotourism you can have massages and… Josh Boring! Hannah! Why don’t we try 6 2 something new and exciting this year? Travel agent Any ideas about where you want Maybe a polar exhibition or a trek across to go on holiday this summer, Mrs the desert on camel back… Brown? Zoe Yeh, right, Josh. That’s just typical of Customer Well, I really want to have a you! If we want to do something new proper family holiday this year.

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 1 Lösungen Travel agent OK, there are some good all 3 to reserve a seat and get a good price inclusive package holidays by the 4 hiring a car sea. 5 when you’re there Customer Mmm… I quite fancy going 6 for different people and pockets somewhere different this year. 7 full board Travel agent How about taking a city break? 8 on package or cruise ship holidays Customer Personally, I’d like it, but I think 9 No, it’s free. the kids might be bored. 10 a local tour guide Travel agent Why don’t you combine a city break with something for the kids 10-11 like Euro Disney? Personal answers Customer That’s a good idea, I agree, but isn’t Euro Disney really Unit 2, pp. 8-11 expensive? Travel agent Well, let’s see if there are any 1 special offers on at the moment. A Visit Britain – Britain’s national tourism agency 1 Any ideas B World Tourism Organisation – United Nations’ 2 I really want to non government organisation 3 I quite fancy C Thomas Cook – private British tour operator 4 How about 5 Personally, I’d like 2 6 Why don’t you Category of Example Type of 7 I agree tourism organisation 8 let’s see organisation and what they do non UNWTO promotes the 7 government development of Personal answers organisations/ responsible, a sustainable and 8 charity universally Accommodation Catering Entertainment accessible tourism (Where to stay) (Where to and leisure government VisitBritain markets British eat) (What to do) organisations tourism at home and luxury hotels ; self- sport; abroad roadside motel ; catering; shopping; private sector Thomas promotes and sells family-run B&B; live shows; organisations Cook holidays for profit guesthouse; half board; sightseeing; independent / have one or more B&B; full board tourist branches; can often self-catering attractions be close to each apartments; other; sell their youth hostel holidays to people Jobs Transport Holiday types locally and market (Who does what) (How to (What kind of them by word of travel) holiday) mouth miniple / have several tour operator; plane; package branches indifferent travel agent; train; holiday; travel rep; ferry; organised; areas; sometimes use different trade tour guide coach; independent; taxi; cruise ship names; have a head office which can bus; holiday manage the cruise ship organisation’s

marketing strategy 9 centrally 1 hundreds of millions multiple / have branches in all 2 through a tour operator, a travel agent or on-line majortowns and

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 2 Lösungen cities; can be part of 10 very large tourism 1 newspapers, TV and the Internet sector companies; 2 advertising market holidays on 3 product, price, place, promotion the basis of 4 people competitive prices or 5 market segmentation special offer 6 by money, by activities they’re interested in, by packages circumstance, by age, by the kind of tourists trade / organisations they are associations representing travel companies; 11 4 can help with Interviewer Welcome to the programme, John. marketing; John It’s a pleasure to be here, Sue. can protect Interviewer Can you tell us something about customers’ rights the marketing strategies your company uses? 4 John Yes, of course. We don’t really Personal answers use TV or radio adverts because they’re just too expensive. We 5 3 sometimes place ads in The National Trust is a charity and a non-profit newspapers or magazines we organisation, which promotes British tourism to think our target customers buy. artistic, historical and natural sites in a sustainable Interviewer What about specialist travel way. It has two head offices, one in London and brochures, leaflets or tourism another in Swindon, as well as hundreds of guides? Do you advertise in branches all over the UK. Places with the trade those? name “National Trust” market themselves through John Not really. You see, many of our the image of conservation and heritage. However, target customers are DIY many of the thousands of visitors to National travellers not package holiday Trust sites hear about them by word of mouth tourists that book holidays from friends, colleagues or relatives. They provide through brochures or leaflets. great days out for the whole family as you can Interviewer So does that mean you do a lot of enter many sites for free and you can also hire online marketing? venues for special events at extremely competitive John Yes, we do. Probably our main prices. marketing area is online. Interviewer Could you explain a little bit more 1 charity about online marketing for our 2 profit listeners, John? 3 promotes John Sure! We use a combination of 4 sustainable low-cost e-marketing strategies. 5 head offices Social networking sites are great 6 branches especially if your target customers 7 trade name are young people like ours are. 8 market Interviewer And do you promote your 9 word of mouth holidays through search engines 10 competitive too? John Yes, we sometimes use banners to 6 advertise on search engines, but a 1 b 3 c 4 d 5 e 2 not as often as we use social networking sites because they are 7 just not competitive and they Personal answers don’t always reach the target customers. 8 Interviewer I see. Do you have your own 1 c 2 a 3 b website too?

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 3 Lösungen John Yes, that’s our best marketing tool 4 air and rail because you can attract the kind of 5 air customer you want by the way 6 road you set up your website. 7 road Moreover, it’s only possible to 8 road and air book online and you can’t book a 9 sea package holiday, unless you 10 air create it yourself. Interviewer This means you can book single 4 5 products and services and then Woman Hello, I’d like to buy a ticket to combine them any way you want? London, please. John Yes, that’s right! Oh and we have Ticket officer Is that a single or a return ticket? an online forum where our Woman A return, please. customers leave feedback about Ticket officer When do you want to leave? where they stay and things they Woman Now. do. That’s fantastic word of mouth Ticket officer And when do you want to come marketing! back? Interviewer I bet! So, John, if you could just Woman Today, please. How much is that? tell our listeners where to find you Ticket officer A cheap day return ticket is £32. online. Woman What time is the next train? John Sure! It’s www.travelyoulike.com Ticket officer It’s at 12.50 from platform 16. Woman Thank you. 1 F No, they don’t use them because they are too expensive. 1 in a ticket office, rail tickets 2 T 3 F No, they don’t because their target customers 5 are DIY travellers not package holiday tourists 1 London who book holidays through brochures or 2 single leaflets. 3 return 4 T 4 return 5 T 5 leave 6 F Social networking sites are great especially if 6 come back your target customers are young people like 7 How much theirs are. 8 cheap 7 F They sometimes advertise on search engines 9 £32 with banners. 10 train 8 T 11 12.50 9 F It’s only possible to book online. 12 16 10 T 6 12-13 Personal answers Personal answers 7 Unit 3, pp. 12-15 a 1 b 3 c 2 d 6 e 7 f 4 g 8 h 5 1 1 C 2 B 3 A 4 D 8 6 1 a Arrive at the airport and go to the correct 2 check-in. 1 b 2 e 3 h 4 j 5 d 6 g 2 c Give the airline staff your passport and 7 c 8 a 9 f 10 i booking information. 3 b Check in your luggage and take your boarding 3 pass. 1 sea 4 f Put your hand luggage and coat through the 2 rail and sea security check. 3 sea 5 h Walk through the metal detector.

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 4 Lösungen 6 d Present your boarding card and identification special offers convenience For inspection at passport control. (combination vary a lot 7 e Proceed to the departure gate when it opens. tickets, 8 g Show your passport and boarding card to staff weekend or all- before boarding. day travel passes) 9 1 Here they are. 12 2 A window seat, please. the head of tourist information 3 Yes, I did. 4 Good, it doesn’t weigh very much. 13 5 Just one. 1 John Humphries, Tourist Information Officer 2 They are twinned. 10 3 to promote tourism in both towns 1 underground 4 to find out about the local transport services 2 parking available 3 trains 5 cost, convenience, reliability and any other 4 buses relevant information 5 car hire 6 as soon as possible 6 taxis 14-15 11 Personal answers Mode of Positive things Negative transport about it things Unit 4, pp. 16-19 about it 1 taxi quick and can be B&B barge cabin efficient for expensive as campervan campsite short journeys charge per campus accommodation caravan passenger, chalet guest house holiday village piece of hostel hotel house swap luggage, as motel private holiday rental well as self-catering accommodation studio apartment surcharges for tent tepee timeshare airport and villa yacht yurt night time transfers 2 car hire free to travel bad for the 1 barge when environment 2 cabin and where you 3 campus accommodation want; 4 hostel good value; 5 motel choose the kind 6 studio apartment of car 7 tepee you want 8 yurt motorbike adventurous; dangerous moped cheaper; traffic; 3 bicycle more people 1 B 2 A 3B 4 A 5 C 6 B environmentally stealing your 7 A 8 C friendly bike public good for people in smaller 4 7 transport on a towns the Receptionist Good afternoon, Sir. can I help budget; options are you? green; more Customer Yes, I’d like to check-in, please. good choice in limited; Receptionist What’s your name, sir? cities; cost and Customer It’s Mr Norris.

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 5 Lösungen Receptionist Could you spell your surname for with us for a total of 3 nights from me, please? 20 September until 23 Customer Yes. N - O - double R - I - S September… Receptionist Oh, yes. Lee Norris. Could you Customer Yes, that’s right. just confirm your address please, Receptionist How would you like to pay, Mr sir? Norris? Customer It’s 16 Orchard Road. That’s O-R- Customer By visa card. C-H-A-R-D Road, Oxford, UK Receptionist OK. Just sign the bottom here for Receptionist Do you know the postcode? me, sir. You’re in room 214 on Customer Yes, I do. It’s O-X-3-2-J-F the second floor. Receptionist And your contact numbers please, Customer Thank you. sir. Receptionist Enjoy your stay with us! Customer My mobile number is 07983560891 and my home 1 Norris Lee number is 01865362497 2 16 Orchard Road, Oxford, UK, OX3 2JF Receptionist Do you have an email address, Mr 3 telephone: 01865362497 mobile: 07983 560891 Norris? e-mail: [email protected] Customer Yes, it’s [email protected] 4 double room single occupancy with bath Receptionist Thank you. And you’ve booked a 5 half board double room, single occupancy 6 Arrival Date: 20/09 Departure Date: 23/09 with a bath. Total: 3 nights Customer That’s correct. 7 Credit Card type: Visa Room number: 214 Receptionist And you booked full board. Customer No, just half board. 5 Receptionist Half board. OK, so you’re staying Personal answers

6 * ** *** **** ***** en suite bathroom; complimentary hairdryer; reception manned reception area TV; toiletries; telephone; for up to 18 manned breakfast; bath towels; internet access hours; 24/7; drinks; a reading light; in a public area refrigerated multilingual staff; daily room cleaning credit card payment or in the room; minibar or room doorman; facility laundry; service; valet parking; ironing; à la carte a porter to take hotel reception restaurant ; luggage to your staffed for around a lift; room; 14 hours; comfortable safe in the room; bilingual staf furniture in room gym and spa and lobby facilities

7 you? 1 toiletries Guest Oh, hello, I’m calling from room 2 internet point 101. I think there are a few things 3 en suite bathroom missing from my room. Is it 4 safe deposit box possible for me to have a 5 bath towel hairdryer and some toiletries, 6 hairdryer please? 7 gym Receptionist Of course, madam. I’m terribly 8 refrigerated minibar sorry! There are usually toiletries in the room on arrival. I’ll send 8 them up to your room straight 1 e 2 a 3 d 4 c 5 b away. The hairdryer should be in the desk drawer. 9-10 8 Guest Oh, yes. I see it. Another thing… Receptionist Hotel reception. How can I help I need some laundry and ironing.

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 6 Lösungen Do you have those services in the room service √ 24-hour for bar hotel? food Receptionist Yes, madam. For laundry and safe in the √ There are safes ironing, just fill in the form on the room available in the desk and give it to the reception area. chambermaid before 9 in the morning. 11-12 Guest That’s great. Thanks. I also have Personal answers Some important documents with me and I can’t find the safe in this Unit 5, pp. 20-23 room. Receptionist I’m afraid we don’t have safes in 1 the rooms, but there are safes 1 d 2 f 3 a 4 c 5 b 6 e available in the reception area if you could bring your documents 3 down to me. 1 general manager Guest OK. Are there any other services I 2 desk clerk should know about? 3 porter Receptionist Well, we have an internet point 4 concierge which is open till midnight. 5 housekeeper There’s 24-hour room service for 6 room attendants bar food and our á la carte restaurant is open 12-2 lunchtime 4 and 7-10 dinnertime. You need to 1 d 2 f 3 e 4 c 5 b 6 a book a table for dinner. Guest OK. I’d like to book a table for 5 9 this evening at 8 p.m. please. Speaker 1 I work shifts, which can be Receptionist Certainly, madam. Can I help you morning, afternoon or evening, with anything else, madam? but I don’t mind because my job Guest Not for the moment. Thank you. is very varied and I get to meet a

lot of different people at the hotel. Service G R Specific I was born locally, so I know information everything there is to know about about the service this area. This makes me well à la carte √ √ Open 12-2 placed to help guests with restaurant lunchtime and 7- directions, sights to visit or just 10 dinnertime. provide them with assistance You need to book during their stay or with their a table for dinner. onward journeys. complimentary √ √ usually in the Speaker 2 I studied hotel and tourism at toiletries room on arrival college and can speak several en suite different languages, which bathroom is useful in the job that I do. I hairdryer √ √ in the desk drawer never work at night, but I hotel reception alternate between morning and staffed 24/7 afternoon shifts. I spend a lot of internet access √ internet point open the day on the telephone and till midnight using the computer to input guest ironing service √ √ Fill in the form on information or to make up bills, the desk and give but I wouldn’t like to work in the it to the back office as I enjoy interacting chambermaid with the public. before 9 in the Speaker 3 There is a lot of responsibility in morning. my job, as I have to oversee a laundry √ √ as above large team of staff working in service many different sectors of the

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 7 Lösungen hotel. I can pick and choose the 1 concierge hours I work and I don’t usually 2 desk clerk have to work at night, which is 3 general Manager nice, but I have to be present or 4 hotel Porter on call during the high season. 5 housekeeper You need to have skills and 6 room attendant experience in several different areas to do this job, including: 6 marketing; finance; human Personal answers resources and problem-solving. It’s a difficult job, but I love it! 7 Speaker 4 People think that my role is all Personal answer about fetching and carrying and general gofer, but personally I 8 think there’s a lot more to it than 1 Room service attendant that. For instance, when we hold 2 Shuttle/Courtesy driver special events or have VIP guests 3 Hotel maintenance personnel staying at the hotel, I’m the one 4 Hotel security officer who makes sure that everything is running smoothly. I check that 9 rooms are set up properly; that our Personal answers VIPs have everything they need and receive all their messages 10 without being disturbed too much. Personal answer Oh… and I’m always on the move, which is much better than sitting behind a desk all day! 11 Speaker 5 I oversee everything to do with Hotel manager OK. Tell me why you want the hotel rooms: human resources; f position of room service inancial management; laundry; attendant. stock; purchasing and customer Job candidate I’m a server at the Royal Hotel care. It’s a lot of responsibility in restaurant and I’d like some a hotel which can accommodate different hotel experience. up to 200 people at one time! I Hotel manger I see. I suppose you realise that take pride in every aspect of my the hours are quite long and job although I’m really working antisocial. behind the scenes a bit like a stage Job candidate Yes, that’s not a problem for me. I director at the theatre! In fact, the Prefer working at night. best compliment I can have is that Hotel manager What skills do you think you there are no complaints made could bring to this job? about the rooms! Job candidate I’m organised and efficient and I Speaker 6 It’s my job to make sure that work well on my own or as part of bedrooms are kept clean and tidy a team. and stocked up with everything Hotel manager What do you understand by guests might need during their customer care in a hotel? stay. It’s quite hard work, as I Job candidate It’s about being polite and making start work very early in the sure guests have everything they morning and am constantly on my need. feet. Fridays and Mondays are Hotel manager This is an entry-level post so it particularly busy as we have a lot offers minimum wage with of guest changeovers. On the gradual increases. whole I like my job as I am free in Job candidate That’s fine. I want to make a the evenings and most of the career in the hotel business. people I meet are polite and Hotel manager I’ll have to check your references, friendly but if they are in order, you’ve got the job!

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 8 Lösungen Job candidate Thank you very much! Travel agent It’s about 1 hour and twenty minutes from Dalaman 12 International Airport, but there Personal answer would be a complimentary shuttle directly to your resort . Unit 6, pp. 24-27 Customer That sounds great! I’ll book it! Travel agent Ok. If I could just take a few 1 personal details from you… I need a boarding card to get onto a plane. I need a driving licence to drive a car. Type of holiday: package I need a passport to enter into certain countries. Destination: Marmais, Turkey I need immunization against diseases to travel to Specific dates: no certain countries. Type of accommodation: self-catering apartment I need a visa to enter certain countries. Transfers: complimentary shuttle from Dalman International Airport 3 1 D 2 C 3 A 4 B 5 A 6 B 5 Travel Agent Can I have the full names of all 4 10 the people travelling, please? Customer I’d like to book a package Customer My name is Karen Miller and my holiday. boyfriend’s name is Andrew Travel agent Do you have a specific destination Jones. in mind? Travel Agent I also need both your dates of Customer Not really, just so long as it’s near birth. the sea and the weather is good. Customer My date of birth is 8 June 1989 Travel agent Ok. Do you have specific dates and Andrew’s is 5 March 1985. for your holiday? Travel Agent Now your passport numbers and Customer No, we’re fairly flexible. expiry dates. Travel agent Well, we have some last minute Customer Oh! I’m afraid I haven’t got them package deals to Turkey, with me. Morocco and Greece. Travel Agent No problem. You can email them Customer I would be happy with any of to me. those. Customer OK. Thanks. Travel agent Let me tell you about the Travel Agent So your holiday is a two-week, Accommodation options in each. all-inclusive package to the You could stay in a hotel, a self- Marmais Resort. catering apartment or a B&B. Customer What’s included in that? Customer Self-catering apartment. That’s Travel Agent Return flights; transfers to and one thing I’m sure about. from Dalman Airport; a self- Travel agent At the moment we have that catering apartment, which will be option in resorts in Turkey and cleaned once a week and use of a Greece but not Morocco. communal swimming pool. Customer How does the cost compare in Customer Perfect! Turkey and Greece? Travel Agent So, I’ll need a 50% deposit now Travel agent They’re pretty similar, but the and the balance at least 14 days cost of living is a bit cheaper in before the holiday date. Turkey than in Greece. Customer OK. Here’s my credit card. Customer So tell me about the Turkey packages then. 6 Travel agent Well, we have a self-catering Personal answers apartment in the popular resort of Marmais in the South West of 7 Turkey, where there are some 1 F 2 T 3 F 4 T 5 F 6 F lovely beaches. 7 T 8 T Customer How would I get there from the airport?

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 9 Lösungen 8 Unit 7, pp. 28-31 1 e 2 d 3 i 4 c 5 f 6 a 7 g 8 b 9 h 1 Possible answers: short, fast, cheap, friendly, 9 11 concise, informal Receptionist Are you checking out now, sir? Guest Yes, I am. 2 Receptionist I hope you enjoyed your stay with 1 We were given your contact details by Ms us. Harrison. Guest Yes I did very much. The room 2 We are a travel agency with over 15 years was very comfortable and the staff experience. very helpful, but the wi-fi didn’t 3 We would like to able to offer.... work very well in my room. 4 Could you please send us..... Receptionist I’m sorry about that. We can give 5 We look forward to your reply... you a 10% discount on the bill to 6 Kind Regards make up for the inconvenience. What room were you staying in? 3 Guest Room 314. Thank you. Personal answers Receptionist How would you like to pay Mr Lewis? 4 Guest By credit card. 1 A memo is an internal document. Receptionist Here’s your bill Mr Lewis. Please 2 Because it conveys minimal information. check to see that it is correct. 3 Memos do not usually contain greetings or Guest Yes, it all looks ok to me. Do you closing salutations. need my card again? 4 It is written from one person, department or Receptionist No sir, just a signature authorising office to another. payment. 5 Memos are about changes in procedures, rules Guest Here are my room keys. or policy, or else for a specific purpose. Receptionist Thank you. Can I help you in any 6 It is important for the preparation for welcoming other way? the fans for the next Six Nations Rugby. Guest Yes, I’d like a taxi to take me to the airport, please? 5 Receptionist Yes, of course. It’ll be here in ten 1 fill in minutes sir. I hope we’ll see you 2 first name again soon. 3 last name Guest Oh, I’ll definitely be back and I’ll 4 postcode bring my wife and family next 5 gender time. 6 tick

Mr Lewis 6 314 1 clear, correct, courteous, convincing and very much complete The room was very comfortable and the staff very 2 Personal answer helpful. 3 B&H Luxury Coach Hire The wi-fi signal in my room 4 Coach Hire company The bill was correct, staff were helpful, it was 5 Rose Wallace Siler Group PLC quick and easy 6 To reply to an enquiry about tiles and to send a yes price list, a catalogue and a few samples. yes 7 10 1 No, the sender does not know the recipient, Personal answer because it proposes a new business 2 It could be a travel agent because it will be possible to propose grandihotels to their customers 3 It is written to start a new business.

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 10 Lösungen 4 It contains information about the location and 4 12 the service they provide. Answering the phone: How can I help you? 8 Can I help you? 1 CP 2 OP 3 MP 4 OP 5 MP 6 OP Introducing yourself: 7 CP 8 OP This is... from... It’s... from... 9 Asking to speak to someone: Personal answers May I speak to..., please? Could I speak to..., please? Unit 8, pp. 32-35 I’d like to speak to..., please Saying why you are calling: 1 I’m phoning to... 2 I’d like to speak to… I’m calling you about... 3 She’s out of the office… We are interested in... 4 Can I take a message? 5 Joanne Wilkins speaking 5 6 I’d like to receive Personal answers

2 12 6 James Sundance Hotel. How can I help you? Personal answers Janet Good morning. This is Janet from Spencer & Clark. May I speak to Mr Lang, please? 7 13 James Hello Janet. James speaking. How are Martin This is Martin Fleet. I’m out of the you? office until Friday. Please leave a Janet Fine thanks. I’m phoning to book a single message and I’ll get back to you as ensuite room, from 20th to 22nd July, 2 soon as possible. nights in total, in the name of Mr Moore. Speaker One James Just a second, let me check... Yes, that’s Karen Hello Martin. This is Karen from Lewes fine. We have a room available. Electronics. I need to speak to you about Janet Good. Mr Moore will be our guest so will the conference next week. It’s urgent so you charge the room at our preferential call me anytime. Thanks very much. rate of £75 per night including breakfast? Speaker Two James Of course. I’ll send you confirmation of Mr Byrnes Good morning. This is Mr your booking by email in a few minutes. Byrnes, manager at the Grand Janet OK. Thanks very much. Bye. Hotel. Could you call me James You’re welcome. Bye. regarding your group booking? The number is 0194 225988. 1 to book a hotel room Thank you. Goodbye. 2 Janet’s company Speaker Three 3 75 £ Janice Hi Martin, I can’t find your mobile 4 by email number. Can you ring me about the party this weekend? Cheers. Oh, sorry, it’s 3 12 Janice just in case you don’t recognise my 1 help you voice. 2 can I 3 speaking Caller 1: Say your name/position/company, state 4 calling to your reason for calling, give your availability, end 5 available the message 6 does it include Caller 2: say your name/position/company, state 7 booking your reason for calling, leave your contact details, 8 welcome end the message Caller 3: state your reason for calling, say your name/position/company

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 11 Lösungen 8 14 5 15 Thank you for calling HF Holidays. If you would Tourist I’m hiring a car in Scotland this like to make a booking, please press 1. summer. What do you suggest I If you would like to change a booking, please visit? press 2. Tour guide That depends on what you are For all the details of our current offers, press 3. interested in. If you require information about luggage Tourist I’m interested in art, history and allowances on board, please press 4. nature, especially coastlines. If you would like to talk to an operator, please Tour guide Then you should spend a few days press 5. This message will now be repeated. in Edinburgh at the arts festival. Tourist When is that? 1 F, 2 B, 3 A, 4 E, 5 C Tour guide It’s on for three weeks in August every year. Unit 9, pp. 36-39 Tourist Is Edinburgh near the coast? Tour guide Yes, it overlooks the sea. It’s a 1 really interesting city! 1 F 2 F 3 T 4 T 5 F 6 F Tourist What else can I do in Edinburgh? Tour guide You can visit the castle, which 3 sits on a volcanic rock dominating England the city. Population: 51 million Tourist I hear Scotland has amazing Economy: agriculture and industry wildlife too. Geography: mountains, lakes, coastline. Tour guide Oh yes, especially on the remote Capital: London islands like the Orkneys. Wales Tourist I want to visit the famous Loch Population: 3 million Ness and see the monster. Economy: agriculture and tourism Tour guide It’s the deepest lake in Scotland Geography: small, mountainous and coastal and very beautiful, but I can’t country. guarantee you’ll see the monster! Capital: Cardiff Scotland 1, 8, 11, 4, 13, 10, 5, 14, 3, 12, 7, 6, 9, 2 Population: 5.1 million Economy: oil and gas, the service sector and 6 Personal answers whisky exports. Geography: UK’s northernmost country, harsh 7 16 climate, mountains, coast, islands and lakes. Humans first lived in the British Isles about Capital: Edinburgh 750,000 years ago, but Britain’s most famous Northern Ireland prehistoric monument and UNESCO world Population: 1.7 million heritage site, Stonehenge, was probably built in Economy: exports of textiles and machinery Wiltshire at different times between 3000 and Geography: the north-eastern part of the island of 1500 BC. The mysterious giant stones set in a Ireland unique concentric architectural design are a Capital: Belfast mixture of nearby sandstone and smaller bluestones from the Preseli Mountains in South 4 Wales, about 200 miles away. We don’t know 1 Edinburgh exactly how or why Stonehenge was built, but 2 Glasgow experts agree it was a ceremonial site for worship 3 Belfast and burial and people continue to visit it every 4 Cardiff year to celebrate the summer solstice. 5 Cornwall The Welsh, Irish and Scots originate from the 6 London Celts, Indo-European tribes who settled in Britain in about 500 BC and the word probably comes from the Greek keltoi, meaning barbarian. The Romans successfully invaded and conquered Britain in 43 BC, establishing the city of

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 12 Lösungen Londinium, now London and in the south-west of which had raised earth, the ‘motte’, under the England, Aquae Sulis, Bath Spa, one of the castle which you could only access across a world’s finest remaining examples of Roman wooden drawbridge. Around it was a ditch, thermal spas, with natural hot springs of 49°C. separating the castle from the bailey, that is to say To keep out the Scots, still regarded as barbarians, a courtyard surrounded by the wooden fence the Emperor Hadrian gave order to build where servants, tradesmen and craftsmen lived. Hadrian’s Wall from stone and earth, which Windsor Castle, just outside London, official stretches 118 km from coast to coast, across royal residence for over 900 years, is an excellent northern Britain. example of this kind of castles. The Roman rule in Britain ended when the Anglo Saxons from northern Europe began to invade the 1 Bath island in the 5th century AD. 2 Hadrian’s Wall The Vikings from Norway, Sweden and Denmark 3 Stonehenge also invaded Britain in about the 9th century AD, 4 Windsor Castle settling in central, northern and eastern England. The modern city of York in the north of England 8 is site of the Jorvik Viking Centre, a settlement 1 750,000 5 500 9 5th where Viking-age houses, workshops and 2 3000 BC 6 43 10 9th artefacts were excavated. 3 1500 BC 7 49 11 1066 The Normans conquered Britain with victory at 4 200 8 118 12 900 the Battle of Hastings in 1066 bringing linguistic, architectural and political changes to Britain. They built mediaeval Motte and Bailey castles,

9 Monument Site Period Architectural details Reason for building it Stonehenge Wiltshire Prehistoric concentric architectural design of ceremonial site for sandstone and smaller bluestones worship and burial Bath Spa in the south- Roman one of the world’s finest remaining a spa; west of England examples of Roman thermal spas to bathe Hadrian’s coast to coast Roman a wall made of stone and earth to keep out the Wall across northern Scots Britain Jorvik York, in the Viking excavated Viking-age houses, a settlement Viking north of workshops and artefacts Centre England Windsor just outside Norman a motte and bailey castle official royal Castle London residence

10 17 beautiful diamonds in the Crown Jewels, and see The London Eye: Fly above London’s skyline for the Beefeater guards protecting the tower. 30 minutes taking in the city landscape for 25 Madam Tussaud’s: Hang out with the rich and miles in each direction. It’s a truly unique famous at the famous waxworks museum. Visit experience. the Chamber of Horrors to find out the worst of Richmond Park: Walk around the largest urban British crime! parkland in Europe where you can see over 600 The British Museum: Visit one of the world’s deer, many wild birds, flowers, woods, gardens oldest and finest museums, with one of the biggest and ponds. world heritage collections from ancient Egypt, The Tower of London: Explore 900 years of Western Asia, Greece, the Orient, Africa and history, see some of the world’s largest and most Italy.

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 13 Lösungen The Tate Modern: Visit the world’s most 1 a 2 f 3 b 4 e 5 c 6 h popular contemporary art gallery. The building 7 d 8 g and its location on the Thames are as interesting as the art inside it. 11 The Globe Theatre: Experience Shakespeare’s Personal answers theatre as it was meant to be, in an open-air Unit 10, pp. 40-43 amphitheatre, rebuilt on the Thames river bank. St Paul’s Cathedral: Possibly London’s most 1 famous and iconic church with its impressive 1 Greenland architecture and don’t miss the magical 2 Algarve whispering gallery on the top floor! 3 Lapland 4 Monte Carlo 5 Ibiza

3 Country/Region Type of tourism Things to see and do Greenland nature or cultural fjords; glaciers; icebergs; endless days in summer and endless nights in winter; wildlife like polar bears, reindeer and whales; experience the unique Inuit culture Lapland adventure and winter Northern Lights; hiking; white water tourism rafting; snowmobiling; sled safaris ; skiing; visits to Santa Clause’s Village Spain’s Balearic Islands: recreational, cultural and nightclubbing (Ibiza); family beach Ibiza, Mallorca, Menorca nature tourism holidays and mountain hikes (Mallorca); and Formentera UNESCO archaeological and natural sites (Minorca); to relax (Formentera) The Algarve region beach tourism wide sandy beaches, natural bays and breathtaking cliffs The French Riviera: Nice Recreational and cultural sunbathing; visiting impressionist art tourism for wealthier tourist galleries; eating French cuisine; practicing water sports; drinking cocktails Monte Carlo luxury tourism casinos; formula one racing track

4 how long? 1 d 2 c 3 e 4 b 5 a Group leader Sometime in spring so the weather is not too hot, maybe 5 18 for about three weeks. Group leader Hello, I’m planning to take a Travel agent And what kind of things are tour your Group interested in? group over to northern Europe Group leader Well, it’s quite a mixed group in from the UK next year and I’d terms of age and interests so I like you to recommend some want to include something itineraries. that will appeal to everyone. Travel agent Sure. Which period of the year Travel agent I’d certainly recommend would you like to travel and for Greenland to you, because you

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 14 Lösungen can see some amazing wildlife 2 temple and you also get to take boat 3 Mosque trips along the fjords. 4 skyline Group leader Some of my group have 5 bazaar expressed an interest in health 6 Turkish bath tourism too. 7 Meze Is that possible in Greenland? 8 cutting-edge Travel agent I would say that Iceland is more 9 Tsars Suitable because of the geysers 10 Patriarch and hot springs. There are lots of modern spa resorts you could 10-11 stay at. Personal answers Group leader Do you know if there is any chance of seeing the Northern Unit 11, pp. 44-47 Lights at that time of the year? Travel agent The best time to see them is in 1 winter, but if you go to remote 1 Grand Canyon regions like Lapland without 2 New Orleans artificial lights, it is sometimes 3 Niagara Falls possible to see them. 4 Boston Group leader What other activities can my group do in Finland? 3 Travel agent At that time of the year there are 1 grizzly great hiking and white water 2 canyon rafting trips which are really 3 bird of prey good for developing a team 4 VIP spirit. 5 Mardi Gras 6 mansion 1 Sure. Which period of the year would you like to travel and for how long? 4 2 And what kind of things are your group 1 e 2 f 3 g 4 b 5 h 6 a interested in? 7 d 8 c 3 Some of my group have expressed an interest in health tourism too. Is that possible in 5 19 Greenland? Travel agent I just want to go through all the 4 Do you know if there is any chance of seeing things you need to do before you the Northern Lights at that time of the year? leave for the USA. 5 What other activities can my group do in Tourist Sure, no problem. Finland? Travel agent First you have to check your passport is valid for at least six 6 months after you plan to return Personal answers home. Tourist Yes, it is. Do I have to apply for 7 a visa too? 1 A 2 A 3 C 4 B 5 B 6 C Travel agent No, you don’t. There’s a visa 7 B 8 C Waiver programme for all UK or EC passports , but you have to 9 apply through ESTA, Electronic 1 Evzones

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 15 Lösungen System for Travel Authorisation leave the USA within take out money in to the USA, online at least 72 90 days advance because you hours before your departure. can use credit cards Tourist How long can I stay in the USA and cash point machines with this programme? give personal Travel agent You can stay for up to 90 days. information to the Tourist OK. What about security at the airline before airport? travelling to the USA Travel agent Security is very tight for all US arrive at the airport in travel, so you should arrive at plenty of time for the the airport at lest three hours security checks before your departure time. get comprehensive Tourist Do I need medical insurance? travel insurance Travel agent Well, you don’t have to be use dollars immunised against any diseases, but it’s a good idea to get 7 comprehensive travel insurance. Personal answers Tourist Right. How about money? Travel agent The currency is dollars, but you 8 don’t need to take out money in 1 T 2 F 3 F 4 F 5 T 6 T advance because you can use 7 T 8 F credit cards and cash point machines, which Americans call 10 ATMs. 1 Liberty Island Tourist OK. Thanks for all your help 2 Staten Island and advice. 3 Manhattan 4 Brooklyn 1 passport 2 six 11 3 visa 1 boroughs 4 seventy-two 2 skyscraper 5 ninety 3 amusement park 6 three 4 neighbourhoods 7 medical insurance 5 racetrack 8 currency 6 hang out

6 12 17 Need to… Don’t need to… Welcome to Manhattan’s Central Park! This is check your passport is apply for a visa where New Yorkers come to walk, cycle, line valid for at least six skate and jog, or simply to enjoy the natural months after you plan surroundings. There are also many water play to return home areas in the park, which are fun and cooling on a apply for ESTA to the be immunised against hot day. USA online at least 72 diseases At the northern end of Central Park is the hours before your departure famous Guggenheim Museum. Apart from exhibiting some of the world’s best modern and contemporary art, the museum itself is an architectural icon in New York. From the

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 16 Lösungen outside the building is extremely striking and a dream form. looks a little like a spiralling concrete animal 6 They sing as they walk long distances in the shell. desert. The singing helps them recognise the paths of energy. Where should you go shopping in Manhattan? 7 A ‘walkabout’ is when Aboriginal boys walk Well, Fifth Avenue and Madison Avenue offer long distances into the desert as a ritual to the best in designer clothes. If you’re not keen become adults. on department stores, but prefer a different sort 8 They sing as they walk to help them recognise of experience, then why not try Greenwich the path. Village where there are gift shops, food markets and trendy clothes boutiques with reasonable 4 21 prices. The term ‘Aborigine’ is commonly used to refer Finally, you can’t visit Manhattan without taking to all the indigenous or native inhabitants of a trip to Broadway, to watch a good show, play Australia, but in reality there are many different or maybe spot your favourite star! types of indigenous people in Australia who call themselves with a different name, for example 1 walk the Koori, the Yamatji and the Anangu. When 2 cooling the first Europeans arrived in Australia, it is 3 northern estimated that these native people spoke almost 4 contemporary 300 languages. They had a very different culture 5 building from the Europeans – for example they did not 6 concrete live in buildings, they did not cultivate food and 7 department stores they rarely wore clothes. As a result the settlers 8 food markets considered them to be primitive and treated them 9 trendy badly for many years. Today, their situation has 10 spot improved, although it is still not ideal. Some famous things that the indigenous 13 Australians have given the world are the Personal answers boomerang – which is actually a weapon for killing birds for food – and the musical Unit 12, pp. 48-51 instrument called the didgeridoo – a very long pipe which makes a very deep sound. Although 1 the aborigines did not have a writing system, Personal answers, for example: koalas, their culture was very rich in other ways: they kangaroos, Aborigines, boomerang, New loved storytelling and playing music and had Zealand national rugby union team – All Blacks developed a very elaborate form of painting; today Aboriginal art is highly appreciated. 2 1 T 2 F 3 T 4 F 5 F 6 T 1 native 4 primitive 7 T 8 F 2 300 5 weapon 3 clothes 6 writing system 3 1 Because the white colonialists called it Ayers 5 Rock, but the Aborigines had another name for Personal answers it, Uluru. 2 It changes colour at sunset and it becomes red. 6 3 Because it is sacred, it is considered the resting 1 F 2 T 3 F 4 T 5 F 6 T ground of the spirits of the creators of the 7 T 8 F world. 4 You will be cursed by evil spirits. 7 5 It is an original form of spirituality based on 1 third the belief that every creature exists eternally in 2 capital

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 17 Lösungen 3 many 3 4 young indians 1 T 2 T 8 3 F It was in Kenya. 1 F 2 F 3 T 4 F 5 F 6 T 4 T 9 5 F It creates many jobs. Personal answers 6 T 7 F It’s the fastest growing market in the tourism 10 industry. Personal answers

4 Unit 13, pp. 52-55 Personal answers

1 5 1 A definition of ecotourism 1 a 2 g 3 e 4 c 5 d 6 h 2 The principles of ecotourism 7 b 8 f 3 The history of ecotourism

4 Benefits and Downsides 6 5 Organisations involved Personal answers 6 The future of ecotourism

7 2 1 C 2 A 3 D 4 F 5 B 6 E Personal answers

8 Country Accommodation Activities Wildlife and Ecotourism elements natural habitats India eco-lodges photography tigers sustainable wildlife parks; group sizes limited to three Ireland eco-friendly hiking sea; hills; solar-powered; guesthouses forests locally produced food; leaning about Irish culture; socialising with the locals in traditional pubs Latin local trekking, fjords; islands local accommodation; hospitality and America accommodation kayaking; guides; learning about Latin American nature- people and cultures watching Maldives eco-resorts relaxing islands carbon-neutral country; coral cleaning; waste management; water conservation; renewable energy sources South boats monitoring great white working with a small dedicated group Africa sharks sharks of locals; learning about sharks; educating the general public about sharks Cambodia local host volunteering beaches; teaching sport, music, art or drama to families temples; disadvantaged children monkey refuges

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 18 Lösungen

9 22 8 natural disasters Customer Hello. I’d like some information about ecoresorts in the 10 Maldives, please. Personal answers Travel agent Certainly. They are owned and run by native Maldivian staff, Unit 14, pp. 56-59 who receive fair salaries. Customer What about my carbon 1 footprint? 1 Angola Travel agent Well, you might have heard that 2 Gothenburg the Maldives is trying to become 3 Dubai the first carbon-neutral country 4 Morocco in the world and the eco-resorts 5 the Dolomites are contributing to that by using 3 renewable energy sources such 1 a 2 d 3 e 4 h 5 g 6 b as wind, water and sun. 7 c 8 f Customer How does that affect the accommodation? 4 Travel agent The luxury chalets are solar- 1 Dubai powered and extremely 2 Morocco environmentally friendly. 3 Gothenburg Customer Are there other ways in which 4 Angola the resorts promote 5 Gothenburg sustainability? 6 the Majella National Park Travel agent Yes, part of the money you 7 Angola spend on your holiday goes into 8 Dubai conservation projects like 9 the Dolomites cleaning the local coral reef. 10 Morocco Customer What about cultural and educational projects? 5 23 Travel agent There are plenty of opportunities Interviewer So today we’re talking about to interact with the locals and new travel destinations with learn about the wealth of travel agent Iris Ross. Could you cultural diversity, which makes tell us about what’s ‘in’ and up these islands. There are also what’s going ‘out’ at the educational projects to raise moment, please? awareness of environmental Iris Ross Well, for example, Bogotá, the threats to these islands from capital of Columbia, is taking o natural disasters like tsunamis ver from Rio de Janeiro in and hurricanes. Brazil because it’s not as crowded, but it’s full of trendy 1 eco-resorts Latin American nightlife and 2 carbon-neutral entertainment. 3 renewable energy sources Interviewer I see. What about beach 4 solar-powered holidays? 5 environmentally friendly Iris Ross The Philippines is fast gaining 6 conservation projects popularity from its South East 7 raise awareness

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 19 Lösungen Asian neighbour, Thailand. Tasmanian food is fresh, It’s the second largest healthy, tasty and it’s definitely archipelago in the different! world, has unique cultural Interviewer Iris Ross, thank you for your hot diversity and offers spectacular tips! coral reefs islands for great diving opportunities. Destination Destination Reasons for Interviewer Presumably because it’s a new in out change destination, it’s cheaper and Bogotá Rio de It’s not as there are fewer tourists than in Janeiro crowded, but it’s full of trendy Latin Thailand. American nightlife Iris Ross Yes, that’s right. Also, people and entertainment. tired of the Maldives are going The Thailand It has unique to the Andaman Islands instead. Philippines cultural diversity They belong to India, but and offers Actually they’re closer to spectacular coral Southeast Asia and there are reef islands for great diving over 300 tropical islands with opportunities. sandy beaches, crystal seas and The The People are tired of amazing coral and sea life. Andaman Maldives the over Interviewer What about city breaks? Islands popularity. There Iris Ross Well, for all you shopaholics are sandy beaches, who want to see a new city and crystal seas and avoid the crowds, Quebec in amazing corals and sea life. Canada is taking over from New Quebec New York It’s got a lovely York. historic centre, Interviewer No! Really? great markets and Iris Ross Yes, really! It’s got a lovely designer historic centre, great markets boutiques, as well and designer boutiques, as well as good restaurants as good restaurants and and nightlife. Guyana The It has nightlife. Amazon undiscovered Interviewer Any more hot tips for us before tropical you go? rainforests; Iris Ross Yes, one for adventure, nature rapids and and ecotourists. Guyana in waterfalls for South America is the new rafting; a table top Amazon! It has tropical mountain for climbing and rainforests full of rare flora and abseiling. fauna; rapids and waterfalls for Tasmania Argentina For foodies, the rafting; and a table top mountain food is fresh, for climbing and abseiling. healthy, tasty and Interviewer That sounds like quite an it’s definitely adventure! different! Iris Ross And I’ve got a final one for 6 foodies: try Tasmania, the island 1 Latin American off southern Australia instead of 2 cultural diversity Argentina in South America. 3 coral reef The reason is that people think 4 sandy beaches

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 20 Lösungen 5 sea life Travel agent Well, the first thing you need to 6 historic centre decide is which games you’d 7 good restaurants like to apply for. We have a list 8 rainforests of all the venues and the 9 waterfalls 10 foodies possible teams who will be playing there. 7 Customer I see. What about travelling 1 Grand Prix around the country? 2 the Olympics Travel agent It depends a bit on how many 3 Tour de France games you want to see and 4 FIFA World Cup where they are located, but you

9 can hire a car, fly or travel by 1 C 2 B 3 A 4 B 5 A 6 C public transport. Customer I’m not sure. What would you advise? 10 Travel agent Once again, it depends on what Sport Important When it Type of type of holiday you want. Car Competitions takes tourists hire is quite cheap and you’re place independent, but traffic is cricket Cricket World every older and chaotic especially in the big Cup four wealthier cities. Air travel is more years expensive, but more relaxing cycling Tour de annually domestic and public transport is fun but it France will be extremely overcrowded motor Monaco annually even older, during the World Cup. racing Grand Prix; richer and Customer I think we’d like to hire a car Indy 500; male there. Can we book Le Mans accommodation through you as rugby Rugby Union every older and well? World Cup four wealthier Travel agent Certainly! I’ll work out some years costs and dates and get back to football FIFA World every young, you as soon as possible. Cup; four middle class European years and 1 packages Football international 2 sightseeing Championship 3 apply for 4 venues 11 24 5 hire a car Customer I want to travel to Brazil during 6 chaotic the FIFA World Cup. 7 overcrowded Travel agent OK. There are various World 8 work out Cup packages available or you can go as an independent 12-13 traveller. Personal answers Customer I’d prefer to be independent because I’m travelling with my Unit 15, pp. 60-63 girlfriend and she wants to do some sightseeing and have a bit 1 of a beach holiday too. Personal answers, for example: address, career

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 21 Lösungen history, date of birth, interest, marital status, and repetitive. (You need to make the reader name, qualifications. interested in you without giving all the information.) 2 6 Because it will not sound personally addressed 1 To present yourself and your qualifications, to the reader. It needs to refer to the specific work history, skills and experience in order to details of the job and why you would be be selected for an interview. perfect for it. 2 It should be no more than 2 or 3 sides of paper, so that the reader can see the applicant’s career 6 at a glance without wasting time or getting Personal answer bored.

3 No, the CV should slightly vary according to the job one is applying for. The applicant must 7 highlight the specific skills requested for the Personal answers job. 4 So that the reader can have a general idea of 8 the type of applicant. 1T 2T 3T 4F 5T 6T 5 Starting from the most recent, so as to give an idea of the present level of competence of the 9 applicant. Personal answers 6 It depends on the job you apply for, but usually hobbies, sport, social and cultural interests. Giving useless information could be negative. 7 To confirm the applicants’ statement about themselves and their skills. 8 Personal answers

3 Personal answers

4 1 Cruise Hotel Manager 2 Hotel School diploma or university degree 3 The candidate has the right qualifications and some of the required experience 4 His CV makes a positive impression because of the opening statement (Personal profile) but it doesn’t follow the established pattern for the order of ‘Work history’ and ‘Qualifications’

5 1 A covering letter has to make a good impression and stand out from the others as it is the first contact with a potential employer, together with a CV. 2 The two types are: a prospecting letter or unsolicited letter where you propose yourself to the company, and a letter replying to a specific job advertisement. 3 It should be short, clear, well laid out with no mistakes. 4 It starts with a reference to how you heard about the job (after the opening salutation which is the same as a business letter). 5 No, it shouldn’t, because it would be boring

© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1 Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8 22 Lösungen

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10 English for Tourism Books

English has become an international language, so it’s an important skill for people who work in tourism.

If you have or are looking for a job in the tourism industry, knowing some English for tourism will make it easier for you to communicate clearly.  

In this post, you’ll get 10 textbooks and travel guides that can help you learn the language you’ll use while at work.

Choosing the Right Book for You

English for tourism textbooks and workbooks, 1. “oxford english for careers: tourism 1 student’s book”, 2. “going international: english for tourism student’s book”, 3. “english for international tourism”, 4. “flash on english for tourism”, travel guides in english, 5. “rick steve’s europe” guidebooks, 6. “let’s go” travel guides, 7. lonely planet guidebooks, 8. “bradt’s eccentric” travel guides.

• 9. DK Eyewitness Travel Guides 

10. “Rough Guides” Guidebooks

How to learn english for tourism from textbooks, learning english for tourism from travel guides.

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

There are two kinds of books that you can use to learn tourism English: Textbooks and travel guides.

• Textbooks are usually meant to be used in a classroom, with a teacher to guide you through the information. Some textbooks come with workbooks too, which have summaries of the textbook material and exercises where you can practice what you learned.
• Travel guides are written for tourists. They describe the best places to visit, the best hotels to stay in and other useful information for someone traveling in a new place. Many travel guides also include historical information and give tips on the best times to visit popular places. 

Which type of book you choose depends on your study style. If you like things to be explained clearly and in an organized way, you’ll probably like textbook learning.

If you prefer to learn by seeing the language being used in a natural context, and if you don’t mind learning without any guidance, then you might prefer using a travel guide.

This student’s book comes from the high-quality publisher Oxford Press as part of their Oxford English for Careers series. It’s great for any English learner who’s interested in a tourism job. 

The first book teaches you how to talk about and sell tourism products like airplane tickets and holiday trips. It includes practical exercises, industry-specific scenarios and dialogues to help you gain confidence in using English in real-world situations.

There are other great books in the series , so you can choose the one that fits what you’re looking to learn.

This is another Oxford Press book, which focuses on learning tourism vocabulary . It covers a wide range of topics related to travel, customer service, hotel management and cultural awareness.

Every section has a summary with all the vocabulary , and ideas for how to use what you learned in the real world. That makes this a great book to use if you’re already working in the tourism industry because you can apply your new knowledge right away.

The book also provides practical language exercises, scenarios and dialogues that simulate real-life situations in the tourism sector. 

This textbook is from another well-known publisher, Pearson. It uses many photos and has some audio sections so you can hear the material spoken out loud.

The book is organized well, but it’s very dense (has a lot of information in one place). It’s better to read this one with a teacher or at least another student so you can practice with the group activities.

If you can, get the workbook to go with it. This book is for the intermediate-level learner . They also have an upper intermediate version and workbook . 

The “Flash on” series is broken up into units that are short and easy to understand.  “Flash on English for Tourism” is a workbook, so it’s much more interactive than a textbook , with many ways to test your knowledge of vocabulary and skills.

It offers a focused approach to learning key vocabulary, phrases and communication strategies that are essential for interactions with tourists and travelers.

The book includes practical exercises and real-life scenarios , making it a valuable tool for anyone looking to enhance their English language abilities in the context of tourism and hospitality . 

Rick Steve’s guidebooks are written in a friendly and easy-to-understand way . There are guides for many European countries, but you can learn a lot from Steve’s books even if you don’t work in Europe.

The guidebooks use many tourism vocabulary words (like sights and accommodations ) and some interesting historical facts about popular sights. They also offer practical advice and cultural context to help travelers make the most of their European adventures.

With a focus on independent and budget-friendly travel , these guidebooks could be a great resource if you work with clients who are hoping to travel affordably. 

Created by Harvard students, the “Let’s Go” series of travel guides is designed for budget-conscious and adventurous travelers . The guides cover a wide range of destinations worldwide, catering to backpackers and student travelers.

If you’ll be working in a place where you expect to see a lot of younger clients, these guidebooks are a great way to learn some college-age tourism vocabulary .

You’ll learn language related to budget accommodations, dining options, transportation tips and off-the-beaten-path experiences (different from the normal tourist experiences). The guides are known for their detailed research and honest reviews. 

The Lonely Planet guidebooks are known for their comprehensive coverage of destinations across the globe and cater to everyone from solo travelers and backpackers to families.

They also include maps, itineraries and practical travel tips that can help you provide great service and useful information to your tourism clients.

These guidebooks are not easy to read even for a native speaker, so don’t try to understand everything. Instead, use them to look for vocabulary and phrases, like world-famous (known all around the world) and overnight stay (when you only stay at a hotel for a night).

For travel guides that are educational and interesting to read, try the “Brandt’s Eccentric” series.

These guides talk about things to see that are eccentric—unusual and a little weird. They’re more interesting than normal travel guides , but still use all the vocabulary and phrases you would need for a job in the industry.

With a focus on unusual destinations, events and attractions that differ from the norm, these guides introduce travelers to places they might never have considered. They might be especially usually for you if you’ll be working in a place with unique attractions.

9. DK Eyewitness Travel Guides  

The travel guides from DK Eyewitness are comprehensive resources that help tourists explore destinations worldwide. They provide valuable information about local culture, history attractions and practical travel tips.

The guides combine beautiful photography, detailed illustrations and informative content to help travelers have an immersive and insightful experience.

For English learners, these guides serve as engaging educational tools. By reading them, you can improve your language skills and learn how to describe a wide variety of tourist destinations in English. You can also get their travel guides on Kindle for easy learning on the go. 

The “Rough Guides” series offers travelers a wealth of information and insights into various destinations across the globe. These guides provide travelers with a well-rounded understanding of each location .

By using these guides to learn English for tourism, you can build your vocabulary and communication skills while learning about how to provide enriching travel experiences.

What sets “Rough Guides” apart is their dedication to uncovering hidden gems and providing travelers with a deeper understanding of the places they visit. This, in turn, can help you become a source of detailed information about many destinations and tourism experiences. 

You can learn a lot from both textbooks and travel guides, but you need to study them differently. Here are some tips for learning as much as you can from textbooks:

• Skim before you read. Every time you start a new chapter, skim the chapter’s pages first by looking over the text without reading every word. Look at the titles and any words in bold or italics. Read the introduction and summary if there is one. This will help you prepare for the new information and will give you a good idea of what the chapter will teach you.
• Do a little bit at a time. The writing in textbooks can sometimes be difficult to understand, or there can be a lot of information on every page. Don’t try to hurry through the entire book. Instead, learn one thing at a time. Only continue to the next chapter of a textbook when you completely understand the material in the previous chapter. 
• Schedule study time… and break time. Make sure you have time to study in a quiet, comfortable area without any distractions. Don’t forget to take breaks. Refresh your mind by relaxing for ten minutes once in a while, and refresh your body by using these breaks to get up and move around.
• Read each chapter twice. The first time you read a chapter, don’t take any notes. Just read it and try to understand. You can make a mark with a pen wherever you don’t entirely understand something. On the second reading, read more carefully, take notes and spend some time understanding the confusing parts.
• Do not read tourism guides like a book. Even tourists don’t read the entire guide from the beginning until the end! There is too much information about too many things in these books. Instead, read a few sections from each part of the book.
• Focus on vocabulary and phrases. Some words are used over and over in travel guides. If you see a word or phrase repeated more than once in the book, write it down and look it up.
• Use a travel guide for the place where you’d like to work. By doing this, you can learn about the different historical facts of the area, places to visit and tips for where to eat and what to do. Knowing about an area will help you in a tourism job!
• Take notes in sections. Tour guides are usually organized by location, with information on places to stay, eat, explore and more. When you’re taking notes, organize them by topic instead of location. For example, put all transportation-related notes together, historical terms and facts in another section, and restaurant vocabulary in a different section.

Thanks to these tourism textbooks and guides, your English will be ready for a job in tourism.

Just don’t be surprised when reading them makes you want to travel too!

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Flash on English ESP

Flash on english for tourism, catrin e. morris.

48 pages, Paperback

First published October 30, 2012

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English for Tourism‏‎

• Linguistics

Whilst sometimes it is about teaching people who will visit an English speaking country, more often it is teaching English to people who will work in the tourist industry, for example: hotel employees, travel agents, tour guides, airport officials, etc.

A main area of this sector is key language points and important vocabulary to do with tourism. Time needs also to be spent on ensuring that “polite English” is spoken.

Another important aspect of courses like these is culture. Cultural differences between different nationalities needs to be touched upon so that students are aware of differences and preferences.

Typical Scenarios

These are typical scenarios encountered in English for Tourism.

• airport vocabulary
• travel problems and vocabulary
• hotel vocabulary
• booking tours, hotels, flights, etc
• dealing with complaints
• types of accommodation

Time can be spent also on telephone skills which will likely play an important part in the work.

Needs Analysis

The first step is a needs analysis to determine exactly what your class will need to know. A group of hotel workers will need very different skills from a group of airport security staff who will want very different skills from a group of pensioners visiting London for the first time, for example.

It is vitally important you spend time on this area. Once this has been done, you can prepare a syllabus which will take the students through every step of their time, and deal with common situations they’ll encounter.

A typical outline for hotel receptionists would be, for example,

• Inquiries and reservations
• Reception vocabulary and role plays
• Hotel services and their availability, prices, etc
• Food service
• Local tours, itineraries, booking, etc
• Complaints and how to deal with them
• Checking out, presenting bills, etc

Whilst much of this course will concentrate on speaking and listening skills, the other two main the other two main language skills (reading and writing) should not be neglected. They must, however, be relevant to the needs of the students.

Course Books

There are a number of good  coursebooks ‏‎ published which will help most situations and for some classes employed in “typical” situations these are fine (for the basics). However, much of this material is too specific and does not quite fit in with the class you have. This is often the case where you are teaching at general colleges where your students have not yet moved into a specific area within the tourism industry.

Another problem with coursebooks is that they cover the most common situations. Whilst they may be ideal for a hotel receptionist, there is often a lack of good material for a hotel manager or higher level position.

Authentic Materials

Authentic materials or  Realia‏‎ are important here. Encourage your students to bring in real-world material which you should use in class (brochures, itineraries, timetables, etc).

Likewise, visiting typical situations also helps – if your class includes tour guides, have them prepare a tour of a local attraction and take you there!

Videos ‏‎ showing relevant scenarios can be found on YouTube or on tourist sites can be very useful as they can be used in many different ways in the classroom to give your students practice in this area of English.

ICAL TEFL Resources

6 tips to make your esl classes more effective, hear some tips and advice from samantha: for current tefl students.

• How To Use Competition to Motivate Your TEFL Students
• Tips for Teaching Academic Writing to Non-Native Students
• Country Guides
• English Usage
• Finding TEFL Jobs
• Foreign Languages vs English
• How To Teach English
• Language Functions
• Language Skills
• Lesson Plans & Activities
• Parts Of Speech
• Past Graduates
• Qualifications for Students
• Qualifications For TEFL Teachers
• Sentence Structure
• Teaching Around The World
• Teaching Materials
• Teaching Young Learners
• Technology & TEFL
• TEFAL (Teaching English for a Laugh)
• TEFL Schools
• The ICAL TEFL Blog
• Varieties Of English
• Vocabulary & Spelling

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