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Email [email protected]

Travel Centre The Travel Centre can be found in the Nottingham Tourism Centre, Smithy Row (behind the Left Lion).

Monday – Friday (except bank holidays) 9.30am – 5.15pm (last transaction) (Wednesday 10am - 5.15pm)

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Bus passes for older or disabled people

When you can travel.

• Between 9.30am and 11pm on Monday to Friday
• Before 9.30am and after 11pm on Monday to Friday for Nottingham City Council mobility pass holders in Nottingham
• All day at weekends
• All day on Bank Holidays

Where can you Travel

Outside the city , the bus pass allows you free travel on all bus services in England. (not the tube, trams or trains).

Within Nottingham and Nottinghamshire - All Bus and Tram Services

Certain bus services are also excluded such as:

• Premium night buses
• Trentbarton’s Red Arrow
• National Express services
• Some Local Bus services

Please check with the travel operator prior to travelling if you are unsure.

How to Apply

You can apply online by clicking below. (Nottingham Travel via Robin Hood network, provides a One card for bus, tram and train travel in Nottingham)

Apply Online for a bus pass

lost or stolen

If you are a Nottingham City resident and your concessionary card has been lost or stolen, you can replace it online or visit us at the Travel Centre. A £10 fee will apply.

If you subsequently find your lost card, it cannot be re-activated and your replacement fee cannot be refunded.

Replace (smartcitizen.net)

Renew your card

If you wish to renew your travel pass, visit the Renewal (smartcitizen.net) Page

Renewal (smartcitizen.net) Page

To be eligible for an older person's bus pass, you can obtain one for free if you meet the following conditions:

• Are a Nottingham City resident
• Check when you qualify with the pension age calculator on GOV.UK. -  Check your State Pension age - GOV.UK (www.gov.uk)
• You can apply for your bus pass up to 6 weeks before you reach   pension age , but you will not receive it until you have reached the eligible age.

To qualify for a disabled person's bus pass, you must either:

• Be sight impaired or severely sight impaired
• Be severely deaf (minimum hearing loss if it reaches 70 dB HL)
• Be without speech in any language 
• Have a disability, or an injury, which has long term effect on the ability to walk 
• Not have arms or have long term loss of the use of both arms
• Have a learning disability, which includes significant impairment of intelligence and social functioning
• Be prevented from being granted a motor vehicle licence under Part III of the Road Traffic Act 1998, section 92 (other than on the grounds of persistent misuse of drugs or alcohol)

If you meet one or more of these, you can either apply online or visit the  Travel Centre  in person.

Bus Pass Eligibility Full Criteria

Accelerate your bus pass by applying online, which eliminates the need for photocopying documents and ensures immediate processing of your application.

During the online application, you will be required to upload:

1. A photo of yourself - A digital photo is necessary for the application. Ideally, a passport-style photo should be used, although it is not mandatory. Be aware that your bus pass may be revoked if the photo does not resemble you.

2. Proof of address - Please provide a copy of one of the following documents:

- Driving licence - Utility bill from the past year - Bank or credit card statement from the past year - Council Tax bill from the past year.

It is imperative to notify us of any changes to your address.

Failure to inform us at least six weeks prior to your pass's expiration could result in it being dispatched to an old address, incurring a £10 replacement charge. Note that updating your address with another department does not automatically update your details with us.

3. Personal Identification Additionally, you must provide a copy of one of the following:

- Birth certificate (and marriage certificate if your name has changed) - Passport - Driving licence (if not already used as proof of address) - A letter from the pension service confirming eligibility for the state pension.

The same document cannot serve as proof of both address and eligibility. Two distinct supporting documents are required for a complete application.

For disabled person's bus passes, all submitted documents should be recent (within the last 12 months) or indicate the expected duration of your condition, or that no improvement is anticipated.

To apply, you must also provide a copy of your proof of disability, based on your disability: (such as)

• Eye test records or letter from eye specialist.
• a Personal Independence Payment (PIP) letter with 8 points in the moving around or verbal communication sections
• Blue Badge 
• Hearing test records or letter from Audiologists showing  hearing loss has reached 70 to 95 dB HL
• A letter from a specialist doctor, independent health professional or registered medical practitioner confirming that you have a disability or have suffered an injury which has a substantial and long-term effect on your ability to walk, speak, learn, understand, use of arms, Learning difficulties or other conditions
• A War Pensioner’s Mobility Supplement
• A letter from the DVLA indicating refusal or withdrawal of your licence for a minimum of 12 months

A braille sticker to help identify your concessionary bus pass is now available. We are in the process of posting a sticker to cardholders who have a visual impairment. If you need a braille sticker and haven't received one by 17 March 2023, please contact the Smart Ticketing Team on tel. 0115 876 2700.

Apply in person

You can apply in person at the Travel Centre.

You will need to take with you:

• Proof of your address (e.g. a bank statement, utility bill, Council Tax bill (dated within the last 3 months), television licence)
• Proof of your age (e.g. passport, letter of pension entitlement, medical card, birth certificate, driving licence)
• If you’re on the higher rate of the mobility component of the Disability Living Allowance, you will need to bring a copy of this with you too
• You will also need to know your National Insurance number as this is required on the application form

Whilst you’re there, your photograph will be taken for your new card and once your application has been processed, your pass will be posted to your home address. 

Application Form

• Download the application form in advance -  Application form

This form is a writable PDF and can therefore be completed on a computer without having to print out the form and write the information by hand.

If you believe that you are eligible to apply for a disabled person's bus pass, you may be asked to attend a medical assessment to ensure you meet the criteria for the bus pass.

An appointment will be offered within 2 weeks with the whole process taking no longer than 4 weeks.

You’ll need to take with you any medical evidence to support your application.

You do not need to attend a medical assessment and will be automatically eligible if 

• You’re on the higher rate of the mobility component of Disability Living Allowance
• Receive 8 or more points under moving around or communicating verbally of the Personal Independence Payment (PIP)
• You are in receipt of War Pensioner's Mobility Supplement
• You are registered with the local authority as blind, partially-sighted, or profoundly or severely deaf

What happens next

Following your appointment, if you’re assessed as being eligible, your pass will be posted to you within 10 working days.

If you do not meet the criteria, we will write to you and let you know.

If you didn’t supply the required information for the application, we'll write to you and you'll have more time to supply the information. 

Related pages

• Linkbus and Medilink
• Easylink accessible bus service
• Contacts for Public Transport
• Plan your Journey by Bus
• Plan your Journey by Tram

Nottingham Tourism and Travel Centre 1-4 Smithy Row (next to Old Market Square) Nottingham NG1 2BY

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Service Status

All services operational, view in detail, close detail, status per zone, hyson green, city centre, detailed information about all of the stops along the network. to view the full network map, click on any of the zones below and download our timetable..

Hucknall Zone

Click on any stop below for more detailed information.

Bulwell Zone

Hyson Green Zone

City Centre Zone

Beeston Zone

Wilford Zone

Bramcote Zone

Clifton Zone

Travel Essentials

Explore the entire tram network.

Our network information page provides details of our full network including zones, specific tram stop information and frequency guides.

It also provides service status information should we be experiencing any delays.

Find your nearest Park & Ride

Open 7 days a week, our sites are cleaned daily and patrolled by staff as well as monitored by CCTV. Park Mark approval means those sites have met the national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles.

There are disabled and parent and child spaces close by and cycle hubs and electric vehicle charging points at some sites.

Download our timetable

Our tram service operates a "turn up and go" service, with trams from every 7 minutes during the week (every 3 minutes within the City Centre) and from every 10 minutes at weekends and bank holidays.  Displays at every stop will let you know when the next tram is due to arrive.

Speak to an advisor

Call: 0115 824 6060, help & support.

If you have any questions, try our live chat!

WhatsApp: Add us to your contacts (0115 824 6060) Email:  [email protected] Facebook: / thetram.net Twitter: @NETTram

Visit us: NET Travel Centre, 4 King Street, NG1 2AS

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All Ticket and Season Pass Prices

Created by Luke Taylor, Modified on Thu, 29 Aug at 9:44 AM by Luke Taylor

Season pass tickets covering both buses and trams are also available. For more information and the latest prices, please click the following link: https://robinhoodnetwork.co.uk/card/season-cards/

contactlessShort Hop Journey Tickets are available from the ticket vending machines, and from the 2nd of April 2024, customers will also be able to pay for a short hop journey by using Nottingham Contactless. Simply tap your contacless card or device before boarding, and tap off when exiting the tram so we know to cap your journey at £1.50.

More information on our short hop tickets and how to pay via contactless can be found by clicking here.

*Please note, tickets activate on purchase and last for 20 minutes. Only a single journey can be made between any 2 stops within a zone. Travelling outside of this zone may result in a penalty fare notice being issued to you

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West Yorkshire Mayor visits Nottingham to explore award-winning trams

August 7, 2024

Mayor of West Yorkshire, Tracy Brabin, met with Nottingham City Council to learn more about how Nottingham has developed its award-winning tram network (NET).

NET is a fundamental part of the city’s public transport network, accessible to 30% of the Greater Nottingham population. The tram serves 20 of the 30 largest employers in Greater Nottingham which are all within 800m of a tram stop, widening the catchment area for employers in accessing their potential workforce.

West Yorkshire Combined Authority are looking to develop two tram lines in West Yorkshire, between Leeds City Centre and Bradford, and between St James Hospital and the White Rose shopping centre (via the city centre) so were keen to hear about Nottingham’s experience.

Here are some facts about our amazing tram network:

• There are over 50 tram stops
• The trams run every 7 – 10 minutes (and even more regularly in the city centre!)
• Since the first tram line opened in 2004, public transport use in Nottingham has grown from 67m (2004) to nearly 80m
• There are seven free park and ride sites with a total capacity of over 5,000 spaces
• The tram provides access to around 1270 workplaces
• The QMC hospital is the first in the country to be served directly by a tram service
• Over 32km of track make up Nottingham’s tram network
• Each of Nottingham’s trams carry the equivalent of nearly three double-decker buses or 170 cars
• Each one of our trams is named after a local hero of the past or present

Nottingham City Council Leader and Executive Member for Strategic Regeneration, Transport and Communications, Councillor Neghat Khan said: “Nottingham is a renowned leader in excellent public transport – a city where it’s easy to get around in a green and affordable way. It was a pleasure to host the Mayor of West Yorkshire, showcasing our exceptional tram network and offering support as they plan to develop their own tram system in the near future.”

Mayor of West Yorkshire Tracy Brabin said: “We have ambitious plans in West Yorkshire to create a Mass Transit system which will improve connectivity and unlock economic growth.

“It was great to see Nottingham’s tram network and I thank colleagues at the council for inviting us and sharing their knowledge.”

Related news

Transport Minister visits Nottingham to learn from city’s brilliant buses

The Local Transport Minister visited Nottingham today (Thursday) to see how the city has built a top-quality bus network through public ownership.

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