travel alerts nz

Travel alerts

We're here to help . For updates on your flight, download the Air NZ app  or sign up for our travel alerts .

The travel alert you have requested has expired. Please see below for our current travel alerts.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here  to do so. Alternatively, you can visit here  for details on how to submit your claim through our messaging channels. 

Before you travel

Avoid surprises — before you go, find and check your passport, pay your fines and check if there are any special travel requirements for the countries you’re visiting.

Documents you’ll need to leave NZ

You’ll need a passport. If your passport is damaged or close to expiring, you might not be allowed to enter some countries.

Check your passport is valid

The name in your passport must match your tickets and your officially registered name.

Before you travel, check if the country you’re visiting has special rules.

Check visa and entry requirements for your destination

Travel advisories

Travel advisories from the NZ government cover security and safety concerns in 137 places around the world.

The SafeTravel website has tips to help you stay safe overseas, what to do if things go wrong, and how the New Zealand government can or cannot help.

Register with SafeTravel

SafeTravel is the official registration facility for New Zealanders travelling or living overseas.

If you’re registered, SafeTravel can:

• contact you if there is a major incident overseas
• send you updates about emergencies, natural disasters or terrorist attacks.

Get travel insurance

You should get comprehensive travel insurance before heading away. You need to make sure it covers everywhere you’re going, and everything you plan to do.

If you do not have travel insurance, you’ll have to pay any overseas medical costs yourself, including the cost of returning to New Zealand.

Unpaid fines

If you have unpaid fines and try to leave or come into New Zealand, the police can stop you at the airport. You will be allowed to pay by credit card over the phone with a registrar.

If you’re travelling in the next 48 hours and you have fines or reparation you have not paid, call 0800 729 677 to pay with your credit card.

If you get a benefit

You must let Work and Income know your travel plans and your reasons for travel before you leave New Zealand. Partners travelling must also let them know. If you do not, your benefit might stop the day after you leave.

Going overseas to live

If you get NZ Super or Veteran’s Pension

You need to tell Seniors Services that you’re going overseas before you leave NZ.

• If you travel overseas
• Living overseas if you get NZ Super or Veteran’s Pension

If you have a student loan

If you do not meet your repayment obligations, you could be arrested when you return to NZ. Make sure you keep up your student loan payments while you’re overseas or you could be charged interest and penalties.

Going overseas when you have a student loan

If you pay tax

You might need to file a tax return (IR3) that covers the period up to the date you leave NZ. You may also need to file a tax return at a later time showing details of any income you’ve earned overseas or from an NZ source.

Find out if you should file a tax return

If you have tax debt, contact Inland Revenue to discuss the options for paying your debt. The Australian Tax Office can help recover tax debt owed by New Zealanders who move to Australia.

What to do if you have a tax debt

If you pay child support

You must contact IR.

Child support payments

Who to contact for more help

If you need more help or have questions about the information or services on this page, contact one of the following agencies.

Ministry of Foreign Affairs and Trade

Work and Income

Passports office

Utility links and page information

JavaScript is currently turned off in your browser — this means you cannot submit the feedback form. It’s easy to turn on JavaScript — Learn how to turn on JavaScript in your web browser. If you’re unable to turn on JavaScript — email your feedback to [email protected] .

Do not enter personal information. All fields are optional.

You must enable JavaScript to submit this form

Last updated 15 October 2021

Contact NZ government

• A-Z of government agencies
• Contact details by topic

About this website

• About Govt.nz
• Feedback about Govt.nz
• The scope of Govt.nz

Using this website

• Accessibility
• Terms of use

Date printed 18 August 2024

Helpful tips

Here's a few useful links to help with planning your trip to Aotearoa New Zealand.

• Best things to do in the North Island
• Best things to do in the South Island
• Other Islands
• Best ways to travel around
• Calculate travel times and distances

Travel Alerts

Air New Zealand Plane, New Zealand

By Air New Zealand

Important Travel Alerts for Aotearoa New Zealand

Information for domestic and international visitors.

Some parts of New Zealand’s North Island are experiencing changes to road and traffic conditions.

If you are travelling please check with your travel provider, travel agent and travel insurer directly about any disruptions that may impact you.

• If you are already in New Zealand and travelling in throughout the North Island, please stay safe by checking with  Waka Kōtahi Transport Agency (opens in new window)  about any impacts to roads
• If you have a rental car or a rental campervan, please connect directly to the company if you are having trouble returning your vehicle as planned
• Please also check the  Department of Conservation’s alert page (opens in new window)  for information about any affected walking trails, beaches, parks and recreation areas
• Some Auckland regional parks are temporarily closed for safety reasons. Find out more here (opens in new window)
• Visitors are asked to stay away from Auckland’s west coast beaches including Muriwai, Piha, Te Henga (Bethells Beach) and Karekare. Learn more here (opens in new window) .

We encourage you to check specific businesses or tourism operators may be operating as normal. Search our site for contact details of  tours (opens in new window) ,  accommodation (opens in new window) and  transport (opens in new window) providers.

New Zealand’s isite visitor information network (opens in new window) is also available to talk to you about travel options. 

New Zealand's border update

All fully vaccinated  United States  passport holders can enter New Zealand and do not need to self-isolate or go to quarantine from 11:59pm 1 May 2022.

Helpful links

• Eligibility, testing and vaccination requirements to travel into New Zealand (opens in new window)
• Learn more about New Zealand's 5-step plan to re-open borders (opens in new window)

New Zealand borders will open earlier for working holiday visa holders, approved skilled workers, temporary work and student visa holders. Find out more (opens in new window)

You may also be interested in

COVID-19 travel safety and information long-arrow-right

Visas & Immigration long-arrow-right

Flights To New Zealand long-arrow-right

Prototype block on this page

Pages: Travel Alert page

Description: Fixes display issue of bullet points on mobile

Only CMS Authors can see this message

Security Alert May 17, 2024

Worldwide caution.

• Travel Advisories |
• Contact Us |
• MyTravelGov |

Find U.S. Embassies & Consulates

Travel.state.gov, congressional liaison, special issuance agency, u.s. passports, international travel, intercountry adoption, international parental child abduction, records and authentications, popular links, travel advisories, mytravelgov, stay connected, legal resources, legal information, info for u.s. law enforcement, replace or certify documents.

Share this page:

New Zealand Travel Advisory

Travel advisory september 8, 2023, new zealand - level 1: exercise normal precautions.

Reissued with removal of major event information.          

Exercise normal precautions in New Zealand.

Read the  country information page  for additional information on travel to New Zealand.

If you decide to travel to New Zealand:

• Enroll in the  Smart Traveler Enrollment Program (STEP)  to receive Alerts and make it easier to locate you in an emergency.   
• Follow the Department of State on  Facebook  and  Twitter .   
• Review the  Country Security Report  for New Zealand.
• Visit the CDC page for the latest  Travel Health Information  related to your travel.
• Prepare a contingency plan for emergency situations. Review the  Traveler’s Checklist .  

Travel Advisory Levels

Assistance for u.s. citizens, new zealand map, search for travel advisories, external link.

You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State.

Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. If you wish to remain on travel.state.gov, click the "cancel" message.

You are about to visit:

• aid.govt.nz
• mfat.govt.nz
• NZ Embassies

Official advice for New Zealanders living and travelling overseas

• Before you go
• Quick checklist and tips
• Disability information
• Dual Citizenship
• Going to Australia?
• LGBTQIA+ travellers
• Staying healthy while travelling
• Passports and visas
• Solo travellers
• Travel insurance
• Travelling with a criminal conviction
• Work and income benefits
• Travel advisories
• By destination
• Central Asia
• Central/South America
• Travel tips - travel to Europe
• Middle East
• North America
• Travel tips - travel to the United States
• South East Asia
• About our advisories
• Travel advisory risk levels
• News features
• When things go wrong
• Arrest and detention
• Contingency planning for New Zealanders overseas
• Financial difficulties
• Hostage taking and kidnapping
• Illness and injury
• Internet dating scams
• Internet fraud and international scams
• Large-scale emergency
• Lost, stolen or damaged passport
• Missing persons
• Nuclear incident
• Victims of crime
• Family issues
• Child abductions
• Combating sex crimes against children
• Inter-country adoptions
• Travelling with children
• Our services
• New Zealand embassy locator
• Travel advisories /

Travel advice levels

Page updated:27/8/18 Print page

The Ministry of Foreign Affairs and Trade provides advice on security risks in a number of destinations. This advice is based on information from a variety of sources. It reflects risks, and our assessment of what these might mean for New Zealanders. Our assessment may also take account of the actions local authorities are taking to minimise the risk, and our ability to provide you with assistance.

On 17 August 2018 we altered the headline language attached to our travel advisory levels. We did not change the way in which advisories are prepared, the substance of the advisories, or the thresholds for the different levels. We simply changed our description of the four levels.

The new advice levels correspond to the previous system as follows:

Exercise normal safety and security precautions (previously “no significant security risk”)

Exercise increased caution (previously “some risk”)

Avoid non-essential travel (previously “high risk”)

Do not travel (previously “extreme risk”)

Latest travel advisory updates

• Bolivia - Updated 16-08-2024
• Burundi - Updated 15-08-2024
• Bangladesh - Updated 15-08-2024
• Timor-Leste - Updated 15-08-2024
• Cote d'Ivoire/Ivory Coast - Updated 15-08-2024
• Kosovo - Updated 15-08-2024
• Panama - Updated 01-08-2024
• Israel and the Occupied Palestinian Territories - Updated 01-08-2024

Register/update your travel plans

Travelling or living overseas? Register with us so we can send you important information following an emergency.

• Create registration

Top of page

Other pages in this section:

Ministry of Foreign Affairs and Trade 195 Lambton Quay Private Bag 18 901 Wellington 5045 New Zealand

• About this site
• Accessibility

Search Smartraveller

New Zealand

Latest update.

Exercise normal safety precautions in New Zealand.

New Zealand (PDF 764.52 KB)

Pacific (PDF 1.27 MB)

Local emergency contacts

Fire and rescue services.

Call 111.

Medical emergencies

Call 111 or contact the nearest police station.

Call 105 or go online for Police non-emergencies.

Advice levels

• Earthquakes are a constant risk. Large, damaging quakes can happen at any time. Know what to do during and after an earthquake.
• All of New Zealand's coastline is at risk of a tsunami. Know the tsunami warning signs and move to high ground immediately. Don't wait for official alerts.
• New Zealand has several active volcanoes. Volcanic alert levels may rise quickly. You may be ordered to evacuate at short notice. Stay informed and follow the advice of local authorities. 
• Weather conditions can change quickly. Severe weather could leave you stranded or injured, especially in an isolated area. If you're climbing, hiking or in a remote area, register your trip with the Department of Conservation. Carry a personal locator beacon.
• Crime rates are similar to those in Australia. Thieves often target vehicles. Don't leave valuables in your car or campervan.

Full travel advice:  Safety

• Make sure your vaccinations are up to date before you travel.

Medical facilities and services are of a similar standard to those in Australia.

• New Zealand and Australia have a reciprocal healthcare agreement. This lets Australians access public medical facilities and care. However, there are some things it doesn't cover. Ensure you get comprehensive travel insurance.

Full travel advice:  Health

• Don't use or carry illegal drugs. Penalties may include fines and prison sentences, including for small amounts.
• Carry approved identification if you want to purchase alcohol or enter licensed premises. Approved ID includes your passport, a New Zealand driver's licence, an existing Hospitality NZ 18+ Card, or a Kiwi Access Card. An Australian driver's licence is not an approved form of ID under the NZ Sale and Supply of Alcohol Regulations.

Full travel advice:  Local laws

You must complete a New Zealand Traveller Declaration Form (NZTD) before passport control on arrival. You need to answer questions about your trip and what you’re bringing into the country. You can complete it  online  or by using the NZTD app, there's no cost. 

• Most Australian citizens don't need a visa to enter unless you have a criminal record or if you've been deported from any country. Entry and exit conditions can change at short notice. You can contact the nearest New Zealand embassy or consulate for the latest details.
• Before you travel, check Immigration New Zealand's website for current entry restrictions and requirements.

Full travel advice:  Travel

Local contacts

• The  Consular Services Charter  details what the Australian Government can and can't do to help you overseas.
• To stay up to date with local information, follow the High Commission’s social media accounts.

For consular help, contact the  Australian High Commission in Wellington , or the Australian Consulate-General in Auckland.

Full travel advice:  Local contacts

Full advice

Petty crime.

Crime rates in New Zealand are similar to those in Australia.

Thieves often target valuables left in cars and campervans.

Kidnapping can happen anywhere, anytime, including in destinations that are typically at lower risk. 

The Australian Government's longstanding policy is that it doesn't make payments or concessions to kidnappers.

More information:

Cyber security 

You may be at risk of cyber-based threats during overseas travel to any country. Digital identity theft is a growing concern. Your devices and personal data can be compromised, especially if you’re connecting to Wi-Fi, using or connecting to shared or public computers, or to Bluetooth.

Social media can also be risky in destinations where there are social or political tensions, or laws that may seem unreasonable by Australian standards.

• Cyber security when travelling overseas

Civil unrest and political tension

Demonstrations and protests.

Protests are generally peaceful. However, public protests and events that draw large groups of people can turn violent.

Follow the advice of local authorities.

• Demonstrations and civil unrest

Terrorism is a threat worldwide.

• New Zealand police
• New Zealand Security Intelligence Service

Climate and natural disasters

New Zealand experiences  natural disasters  and  severe weather , including:

• earthquakes
• volcanic activity
• flash flooding

To protect yourself in a natural disaster:

• secure your passport in a safe, waterproof place
• follow the advice of local authorities
• keep in contact with friends and family

Monitor local media and other sources, including:

• Ministry of Civil Defence and Emergency Management
• Global Disaster Alert and Coordination System
• GetReady website  (New Zealand government)

Severe weather

Weather conditions can change quickly. Severe weather can occur.

Creeks and rivers can experience  flash flooding  after heavy rains.

Rapid weather changes could leave you stranded or injured, particularly if you're in a remote area.

Monitor weather conditions, forecasts and warnings from  Metservice .

Take extra care if you're climbing, hiking or in a remote area.

Earthquakes

Earthquakes  are a constant risk in New Zealand.

Most quakes are too small or deep in the earth to feel. However, about 150 to 200 quakes are big enough to feel each year.

Large, damaging earthquakes have occurred and could happen again at any time. Aftershocks can continue for days or weeks.

When an earthquake happens, you're advised to drop, cover and hold. If an earthquake is long or strong, and you're near the coast or large body of water, you should go to higher ground immediately.

If you're indoors during an earthquake:

• move no more than a few steps to a heavy, solid object you can get underneath, and hold onto it
• don't try to run outside
• stay indoors until the shaking stops
• stay away from windows, chimneys, and shelves with heavy objects

If you're in bed:

• hold onto the bed and stay where you are
• protect your head and body with a pillow and blankets

If you're outdoors:

• move to the nearest clear spot
• keep away from buildings, trees, and power lines
• drop to the ground

If you're in a car:

• drive to a clear place away from buildings, trees, and power lines
• stay in the car with your seatbelt on until the shaking stops

If you're in a lift:

• stop at the nearest floor and get out

After the earthquake finishes:

• be aware of possible tsunami risks (see below)
• prepare for travel delays
• reconfirm your travel arrangements
• check your accommodation with travel agents and tour operators

Because of the region's earthquake risk, tsunamis could happen.

All of New Zealand's coastline is at risk of a tsunami. New Zealand is a member of the Pacific Tsunami Warning System.

The National Emergency Management Agency manages the National Tsunami Advisory and Warning Plan and issues tsunami alerts on its website. These are also broadcast by New Zealand media.

A tsunami could arrive within minutes. There may not be time for an official warning.

Move immediately to high ground, or as far inland as possible, if you're near the coast and you:

• feel a strong earthquake that makes it hard to stand up
• feel a weak, rolling earthquake that lasts a minute or more
• see a sudden rise or fall in sea level
• hear loud and unusual noises from the sea

Don't wait for official warnings.

Walk or bike if possible because of potential road congestion.

New Zealand's active volcanoes can erupt at any time. Volcanic alert levels may rise quickly. You may be ordered to evacuate at short notice.

If there's volcanic activity:

• follow the instructions and advice of local authorities
• follow evacuation orders
• take official warnings seriously

If you plan to visit active volcanoes or surrounding areas:

• monitor the  GeoNet  website
• get local advice first

Visit  GeoNet  for information about volcanic activity at:

• Mt Tongariro
• White Island
• other active volcanic sites

Parts of New Zealand experience  bushfires  in hot, dry conditions.

If there's a bushfire, follow local advice.

Adventure activities

Most people enjoy adventure activities safely in New Zealand. However, these activities carry risks.

Several serious accidents involving Australians and other travellers have occurred. People have died.

Some operators have been found to be negligent.

Safety standards can differ both between individual operators, and from standards in Australia.

If you plan to do an adventure activity:

• be aware of the risks of individual or group activities
• check the safety standards of operators
• check to see if operators meet industry standards

Safety risks can increase in severe weather and remote areas.

Before you do any adventure activities :

• make sure your  travel insurance  covers your planned activities
• understand what your travel and other insurance doesn't cover
• only book with operators with appropriate safety equipment and practices
• always use the safety equipment, even if others don't

If you're trekking or travelling in a remote area:

• get updates on local weather from the  Department of Conservation
• check conditions with the local DOC visitor centre
• register your trip with a DOC visitor centre
• tell your family and friends your plans
• carry a personal locator beacon
• avoid creeks and rivers after heavy rains

You can hire personal locator beacons throughout New Zealand.

When you return from a hike, check in with:

• the DOC visitor centre
• your family and friends
• anyone else who knew your plans
• AdventureSmart
• Mountain Safety Council

Travel insurance

Get comprehensive  travel insurance  before you leave. 

Your policy must cover all overseas medical costs, including medical evacuation. The Australian Government won't pay for these costs.

If you can't afford travel insurance, you can't afford to travel. This applies to everyone, no matter how healthy and fit you are.

If you're not insured, you may have to pay many thousands of dollars up-front for medical care.

• what activities and care your policy covers
• that your insurance covers you for the whole time you'll be away (including if stopovers on the way to your destination are covered) 

Physical and mental health

Consider your physical and mental health before you travel, especially if you have an existing medical condition. 

See your doctor or travel clinic to:

• have a basic health check-up
• ask if your travel plans may affect your health
• plan any vaccinations you need

Do this at least 8 weeks before you leave.

If you need counselling services in New Zealand, contact:

• Lifeline – 0800 543 354 or free text HELP (4357)
• Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
• Healthline – 0800 611 116
• Samaritans – 0800 726 666
• General health advice
• Healthy holiday tips  (Healthdirect Australia)

Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

If you plan to take medication, check if it's legal in New Zealand. Take enough legal medication for your trip.

Carry a copy of your prescription or a letter from your doctor stating:

• what the medication is
• your required dosage
• that it's for personal use
• New Zealand Customs Service
• Medicare Australia

Health risks

Health risks are broadly similar to those in Australia.

Medical care

Medical facilities, reciprocal health care.

New Zealand and Australia have a  reciprocal health care agreement . This lets Australians access public medical facilities and care.

It doesn't:

• include ongoing treatment of existing health conditions
• cover extra accommodation costs or flights for family members
• cover flights to Australia
• replace the need for travel insurance.

To access services under the agreement:

• show your current Australian passport or evidence of permanent residency
• show your valid Medicare card.
• New Zealand Ministry of Health
• Reciprocal health care agreement (Services Australia)

Accident Compensation Corporation

If you're injured in an accident, the  Accident Compensation Corporation (ACC)  covers the costs of hospital treatment.

The cover provided by ACC:

• offers injury cover on a 'no-fault' basis — this means accident victims don’t have a legal right to sue a third party
• ends once you've left New Zealand
• doesn't replace your need for  travel insurance .

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

If you're arrested or jailed, the Australian Government will do what it can to help you under our  Consular Services Charter . But we can't get you out of trouble or out of jail.

Penalties for possessing and using drugs may include fines and prison sentences.

• Carrying or using drugs

Alcohol laws

You'll need photo ID to buy alcohol or enter licensed premises.

You can't use your Australian driver's licence.

Approved IDs include:

• current passport
• current New Zealand driver's licence
• Kiwi Access Card
• Approved ID

Quarantine regulations

New Zealand has strict biosecurity rules.

If you don't declare items for quarantine, you'll get an instant fine.

If you make a false statement, you'll face heavy fines and prison sentences.

Customs requirements 

When you arrive, customs officers may check electronic devices they suspect are being used in criminal activity. Devices may include:

• mobile phones
• portable tablets
• hard drives
• digital cameras

Australian laws

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

• Staying within the law and respecting customs

Dual citizenship

New Zealand recognises dual nationality.

If you're an Australian-New Zealand dual citizen, use your  Australian passport  to enter and leave Australia.

• Dual nationals

Visas and border measures

Every country or territory decides who can enter or exit through its borders. Make sure you meet all entry and exit conditions. Contact  NZ Immigration  for details about visas, currency, customs and quarantine rules. If you don't meet the conditions, the Australian Government can't help you.

Visa conditions 

Most Australian citizens don’t need a visa to enter unless you have a criminal record or if you've been deported from any country.

Australian permanent residents need to apply online for a New Zealand Electronic Travel Authority (NZeTA) to enter New Zealand. Australian citizens are exempt from this rule.

For more information refer to the NZ Government Immigration website .

If you've been:

• convicted of any crimes, or
• deported from any country

Contact a  New Zealand Visa Application Centre  for advice well before you travel.

New Zealand Visa Application Centre

Level 6 66 Hunter Street Sydney NSW 2000 Phone: +61 2 8278 4529 or 1800 388 718 Website:  www.immigration.govt.nz Email:  [email protected]

Border measures

If you are a New Zealand visa or NZeTA holder you still need to complete an NZTD.

For more information see the  NZTD website . 

Maritime border

New Zealand's maritime border is open to all vessels, including foreign flagged vessels, cruise ships, recreational vessels (such as yachts and small craft) and specialist vessels used in research and exploration. 

For more information see the  New Zealand Customs Service – Travelling to New Zealand webpage . 

• Travelling to New Zealand  (New Zealand Government)
• Information for visa holders  (New Zealand Immigration)

Some countries won't let you enter unless your passport is valid for 6 months after you plan to leave that country. This can apply even if you're just transiting or stopping over.

New Zealand Immigration requires you to have 3 months of validity on your passport after the date you plan to leave. If you're planning to travel to another destination after leaving New Zealand, you may need more than 3 months validity on your passport after your departure date.

Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.

You can end up stranded if your passport is not valid for more than 6 months.

The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting  a new passport .

• NZ Immigration

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible:

• In Australia, contact the  Australian Passport Information Service .
• If you're overseas, contact the nearest  Australian embassy or consulate .

Passport with ‘X’ gender identifier 

Although Australian passports comply with international standards for sex and gender, we can't guarantee that a passport showing 'X' in the sex field will be accepted for entry or transit by another country. 

New Zealand Immigration recognises gender 'X' on passports. If in doubt, contact the nearest  embassy, high commission or consulate of your destination  before you arrive at the border to confirm if authorities will accept passports with 'X' gender markers.

More information: 

• LGBTQIA+ travellers

The local currency is the New Zealand Dollar ($NZ).

Declare all amounts over $NZ10,000 or equivalent on arrival and departure. This covers all forms of currency, not only cash.

ATM availability is similar to Australia.

You can use debit or credit cards in most places as you would in Australia.

Contact your bank to let them know you'll use your cards overseas.

Local travel

Driving permit.

You can drive for up to 12 months with your Australian driver's licence.

After that, you'll need to get a local licence.

• Driver licences

Road travel

Ice, snow, fog, high winds and roaming animals can cause hazardous conditions. Heavy rain can cause landslides across roads.

Outside major cities, there aren't many motorways. Overtaking opportunities are limited.

Prepare for longer travel times than in Australia.

Railway crossings don't always have barriers, particularly in country areas.

If you're driving in mountain areas or to ski fields, be aware that roads:

• are often narrow and unpaved
• may not have safety barriers
• may require you to use snow chains
• may only be accessible by 4WD

It’s illegal to use a mobile phone while driving, but there is an exemption for 111 calls in genuine emergencies. Hands-free devices and 2-way radio are permitted.

If you plan to drive in New Zealand:

• learn the  local road rules  before driving
• be careful if there's ice, snow, fog or high winds
• check for road closures and warnings with the  New Zealand Transport Agency
• equip yourself for current and possible weather conditions
• Driving or riding
• Driving in New Zealand

Motorcycles

Make sure your travel insurance covers using a motorbike, quad bike or similar vehicle.

Always wear a helmet.

Taxis and rideshares are generally reliable. The standards are similar to Australia.

The  New Zealand Transport Authority  regulates taxis and rideshare apps.

Public transport

Buses, trains and ferries operate throughout New Zealand. State-run services are also regulated by the New Zealand Transport Authority.

Take care of your belongings on public transport.

• Transport and getting around safely

Several international cruise lines stopover in New Zealand. 

• Going on a cruise

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check  New Zealand's air safety profile  with the Aviation Safety Network.

Emergencies

Depending on what you need, contact your:

• family and friends
• travel agent
• insurance provider

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Consular contacts

Read the  Consular Services Charter  for what the Australian Government can and can't do to help you overseas.

Australian High Commission, Wellington

72-76 Hobson Street Thorndon Wellington, New Zealand Phone: +64 4 473 6411 Fax: +64 4 498 7103 Website:  newzealand.highcommission.gov.au Facebook:  Australia in New Zealand Twitter:  @AusHCNZ

Australian Consulate-General

Level 7, HSBC Tower  186-194 Quay Street Auckland City, New Zealand Phone: +64 9 921 8800 Fax: +64 9 921 8820

Check the High Commission website for details about opening hours and any temporary closures.

24-hour Consular Emergency Centre

In a consular emergency, if you can't contact an embassy, call the 24-hour Consular Emergency Centre on:

• +61 2 6261 3305 from overseas
• 1300 555 135 in Australia

Travelling to New Zealand?

Sign up to get the latest travel advice updates..

Be the first to know official government advice when travelling.

TRAVEL | EXPLORE | STAY | BE SAFE

Travel Alerts

Before you go, check our travel alerts for up-to-date information on safety and security in international destinations., traveling to international destinations can be an exciting and rewarding experience, but it’s important to be prepared and stay informed of potential risks and hazards..

That’s where the Government Travel Alert page comes in. They provide up-to-date information on safety and security in international destinations to help you stay safe and enjoy your trip with confidence.

Travel alerts and advisories are designed to keep you informed about any potential risks or hazards you may encounter while traveling.

Make sure you monitor government advisories and travel alerts from around the world and provide you with the latest information on safety and security, including health risks, natural disasters, civil unrest, and more.

Before you go on your trip, make sure to check your destination country travel alerts for up-to-date information. Governments update their alerts regularly, so you can be sure that you have the most current information available. 

Traveling to international destinations can be an amazing experience, but it’s important to stay informed and prepared.

The Travel Alert page provides essential information and resources to help you stay safe and enjoy your trip with confidence. Check your local Government travel alerts before you go, and take advantage of their expert advice and tips to make the most of your international travel experience.

Travel destinations to explore

North america, south america, have you got travel insurance.

Its always a good idea to get travel insurance for yourself and your family before embarking on an oversease trip.

Travel | Explore | Stay | Be Safe is a marketing website. Travel | Explore | Stay | Be Safe   does not hold a financial services licence. The website does not take your personal circumstances into account; as such, all information provided should be considered general and should not be considered as financial advice and or advice or a recommendation. Whilst we take all reasonable care when preparing this information, we do not warrant its accuracy. This site links users to survice provider websites. ALL policy and or service details should be verified with the service providers and or insurance provider before you purchase. You should consider if the service providers and or insurance is suitable for you and read the service provider terms of service and or  policy wording before buying the insurance. We do not issue insurance. Users purchase directly from the service providers and or travel insurance provider.

Travel Alerts

At intrepid, the safety of our travellers, leaders and operators is a major priority..

Since our very first days as a tour operator, travelling responsibly and safely has been at the heart of everything we do. With this in mind, we monitor world events very closely. Intrepid makes operational decisions based on informed advice from a number of sources. 

Honduras, Updated 08 August 2024

In response to recent changes to visa requirements for Honduran citizens by the UK government, the Honduran authorities have updated their visa requirements for British citizens. All British passport holders, including those transiting through Honduras, must obtain a visa prior to travel.

There is a grace period allowing visa-free travel until 15 August 2024, after which visas will be mandatory for entry into Honduras. For the latest updates and links to the Honduran visa application instructions, please visit the UK government's foreign travel advice website: Entry requirements - Honduras travel advice - GOV.UK (www.gov.uk)

You will be provided with a Hotel List in a visa support letter to assist you in applying for your visa. This is the primary document you should use to apply for your visa.

Our trips will continue to operate as planned. We remain optimistic that ongoing discussions will lead to an agreement that restores visa-free travel to Honduras in the near future. We are closely monitoring the situation and further updates will be provided here as they become available.

If you need assistance with your booking, please contact us at 0808 274 5111. If you are not in the UK, please use +44 (0)203 308 9753

Canada, Updated 08 August 2024

On the night of 22nd July there was a lightning strike that caused a fire in the area of Jasper eliciting an evacuation order from the town of Jasper and Jasper National Park. Early in the evening on 24 July, the fire reached the Jasper townsite. Significant loss and damage has occurred and we do not yet know the full extent of loss, although we do know it is severe. We do not expect Jasper National Park to open to visitors for the rest of the 2024 season.

For the rest of the 2024 season we have amended all itineraries scheduled to visit Jasper to include alternative destinations and activities. We are in the process of notifying customers booked on these trips with those details.

Trips affected are:

Canadian Rockies (SSOR) Hiking in the Canadian Rockies (SFXR)

Grand Canadian Rockies (SSKK)

Real Canada (SSYA)

Classic Canadian Rockies (SEKW)

Any customers requiring assistance on ground in Canada should contact their tour leader or our 24-hour emergency phone: +1 514 948 4145

We constantly monitor global issues, ensuring we have an in-depth understanding of the areas we visit. With multiple operational offices around the world in a variety of destinations, Intrepid has access to real-time safety updates and information within the countries we travel to. These staff are available to provide support to travellers on the ground if required. 

Intrepid follows government travel advisories from our key traveller markets when making decisions about operating trips in destinations. As the advice may differ depending on your location, it is important to consult your own local foreign travel advisory when considering if travel to a destination is permitted or appropriate for you.

Australia:  Smartraveller Canada:  Travel Advice and Advisories New Zealand:  SafeTravel United Kingdom:  Foreign Travel Advice United States:  US Department of State – Bureau of Consular Affairs

Get the latest information on travel documents and visa requirements, plus local government COVID-19 vaccination and quarantine policies around the world. Find out more

Everything you need to know about our safety guidelines, booking conditions and trip departures, so you can travel with confidence. Safe travels hub

Writing a story? Find official company statements on global incidents by visiting the Intrepid Newsroom.  Read more

If you have any concerns, you can contact our support team online or over the phone. Contact us

Travel requirements

We recommend you check information about visa and entry requirements before you book and at least a week before you fly. 

• Share full article

Advertisement

Supported by

Japan Warns of Elevated Risk of Giant Earthquake After Strong One Hits

The official warning came after a 7.1-magnitude temblor struck off the coast of southern Japan on Thursday.

Strong Earthquake Hits Southern Japan

Shake intensity.

By River Akira Davis Kiuko Notoya Hisako Ueno and Victoria Kim

River Akira Davis, Kiuko Notoya and Hisako Ueno reported from Tokyo, and Victoria Kim from Seoul.

Japan’s meteorological agency said on Thursday that there was a higher-than-usual chance that an immense earthquake could hit the country in the next few days, following a 7.1-magnitude temblor off the southern island of Kyushu.

Japan has long expected a major earthquake to occur along the Nankai Trough off its eastern coast. As of last year, researchers said there was a 60 percent chance that an earthquake of magnitude 8 to 9 — even more devastating than the one in 2011 that laid waste to the country’s northeast coast and knocked out cooling systems at the Fukushima Daiichi nuclear plant — would occur in the trough area over the next 20 years.

After the 7.1-magnitude quake on Thursday, Japan’s meteorological agency convened a group of experts to evaluate whether it could be related to the long-anticipated bigger disaster, called a “Nankai Trough megathrust earthquake.”

Experts warn that an earthquake between two tectonic plates that converge along the Nankai megathrust fault, which runs from Kyushu north through Tokyo, could cause devastation. It could extensively damage cities throughout Japan, potentially cause a tsunami and lead to hundreds of thousands of deaths.

“The possibility of a large-scale earthquake occurring in the area of ​​the Nankai Trough is relatively higher than usual,” the meteorological agency said in a statement late Thursday.

The risk that an earthquake of magnitude of 8 or higher would occur after one with a magnitude of 7 is particularly elevated for about a week after the initial temblor, the agency said.

Japan’s meteorological agency issued a “caution” level of warning on Thursday. The next step up would be an “alert,” which would advise residents to evacuate from areas deemed a tsunami risk. The agency said it was the first time Japan had issued a “caution.”

Prime Minister Fumio Kishida urged people to ensure that they were ready at all times in case an earthquake occurred and they had to evacuate. He told reporters that the government was on high alert.

Earlier on Thursday, a tsunami advisory was issued for coastal regions on the southern Japanese islands of Kyushu and Shikoku after the 7.1-magnitude quake. As of late Thursday evening, the maximum height of waves recorded reached about a foot and a half off the coast of Miyazaki Prefecture on Kyushu.

A handful of injuries but no deaths were reported related to the earthquake. Footage showed images of strong shaking in buildings in Miyazaki Prefecture, but damage in the area appeared to be minimal. The earthquake occurred less than 20 miles off the coast of Miyazaki, according to the United States Geological Survey.

Bullet train service was temporarily halted on Kyushu, and the Miyazaki Airport suspended takeoffs and landings to inspect runways for any damage. Both bullet train and airport operations resumed later Thursday evening.

The Kyushu Electric Power Company said its nuclear power plants were operating normally.

Separate from the heightened possibility of a Nankai Trough earthquake, Japan’s meteorological agency advised being alert for aftershocks of a similar magnitude off the eastern coast of Miyazaki Prefecture over the next week. It said that landslides could also be a risk if there is rain in the coming days.

An earlier version of this article used an incorrect map showing an earthquake on Japan’s west coast. The earthquakes occurred on Japan’s east coast.

How we handle corrections

River Akira Davis covers Japan, including its economy and businesses, and is based in Tokyo. More about River Akira Davis

Kiuko Notoya is a Tokyo-based reporter and researcher, covering news and features from Japan. More about Kiuko Notoya

Hisako Ueno is a reporter and researcher based in Tokyo, writing on Japanese politics, business, labor, gender and culture. More about Hisako Ueno

Victoria Kim is a reporter based in Seoul and focuses on breaking news coverage across the world. More about Victoria Kim

Around the World With The Times

Our reporters across the globe take you into the field..

Honoring African Soldiers: Two months after D-Day, an Allied force dominated by soldiers conscripted from French colonies swept into southern France. It’s a chapter of its history that France has long obscured .

Afghanistan’s Anniversary of the Taliban Takeover: Celebrations marking the third year since the U.S. withdrawal and the Taliban’s return to power are amplifying a divide in Afghanistan  over what principles it should be governed by.

Brazil’s Maid Rooms: The tiny rooms, a vestige of the country’s history of slavery, are disappearing or being transformed  as Brazil confronts deeply ingrained inequities.

Living in China’s Military Shadow: More than 200 Filipino civilian settlers on a contested island in the South China Sea find themselves on the frontier of a possible conflict with China .

What to Do With a Nazi Villa: Owned by the State of Berlin, the former estate of Joseph Goebbels, the Nazi propaganda minister, is too expensive to keep and perilous to sell .

Magnitude-5.3 earthquake hits Tokyo after Japan issued megaquake advisory

• Medium Text

Sign up here.

Reporting by Satoshi Sugiyama, Kantaro Komiya, David Dolan, Mariko Katsumura and Rocky Swift; Editing by William Maclean and Helen Popper

Our Standards: The Thomson Reuters Trust Principles. , opens new tab

South Korean AI chip makers Rebellions and Sapeon agree to merge

South Korean artificial-intelligence chip makers Rebellions Inc and Sapeon Korea Inc have signed a definitive merger agreement, the privately held companies said on Sunday.

• Subscribe Digital Print

• Extreme heat
• Nankai Trough
• Latest News
• BOILING POINT SERIES

Today's print edition

Home Delivery

• Crime & Legal
• Science & Health
• More sports
• CLIMATE CHANGE
• SUSTAINABILITY
• EARTH SCIENCE
• Food & Drink
• Style & Design
• TV & Streaming
• Entertainment news

Japan issued its first-ever megaquake alert. What does that mean?

Japan’s first-ever alert for a possible Nankai Trough megaquake, announced Thursday evening following a magnitude 7.1 tremor earlier in the day, left many wondering what to make of the relatively unknown warning.

The impact of Thursday’s quake so far appears to be minor, with 16 injuries and three buildings damaged reported in the regions affected.

But the alert that followed may have put residents on edge. How serious is the situation, and what should people do in the days to come? Here’s what you need to know.

At 7:15 p.m. Thursday, over two hours after the quake struck off the coast of Miyazaki Prefecture, the Meteorological Agency issued a megaquake alert.

At a news conference that followed, the agency said the chance of a major earthquake striking along the Nankai Trough is relatively higher than usual, although the alert doesn’t mean a major earthquake will necessarily occur within a specific time-frame.

However, considering that this is the first alert of its kind, the agency is urging people to be prepared for potential disasters while avoiding panic.

The agency issues alerts on the possibility of a megaquake when abnormal phenomena are observed along the Nankai Trough, or when the possibility of an earthquake is believed to have increased.

After initial alerts are issued, an expert committee of the weather agency meets to evaluate the situation and update the alert level based on conditions such as the magnitude of the earthquake that happened at the plate boundary.

Such notices are delivered at two levels based on the committee’s assessment — an alert and a more serious warning. The agency issued the lower level alert on Thursday, which means people should be prepared for potential cases requiring evacuation.

Thursday’s quake was higher than magnitude 7, leading to the lower alert level. A quake of magnitude 8 or higher would trigger the higher level warning.

The alert is expected to last for a week in principle, and can be lifted based on further expert analysis. But that wouldn’t mean the chance of a major quake striking anytime soon is zero.

Nankai Trough earthquakes

The Nankai Trough is a trench-like seafloor structure in the area where the Philippine Sea Plate and the Eurasian Plate meet, extending from Shizuoka Prefecture’s Suruga Bay to offshore Hyuganada, off Miyazaki Prefecture.

Large quakes in the Nankai Trough, which have occurred in the past in roughly 100 to 150-year cycles, have historically caused severe damage. The most recent one, on Dec. 21, 1946, was measured between 8.1 and 8.4 on the moment magnitude scale.

According to the government’s damage assessments, a large quake in the Nankai Trough could cause a maximum of 323,000 deaths and missing person cases in the worst scenario. The government aims to reduce that by 80% with adequate evacuation measures.

As it’s been 78 years since the last major quake in the area, the likelihood that a magnitude 8 to 9 class earthquake will strike in the next 30 years ranges from 70% to 80%, according to government data.

On top of that, there’s a possibility that the regions hit by a magnitude 7.0 earthquake or higher, such as the one that struck Miyazaki on Thursday, could be hit by additional quakes of magnitude 8 or higher.

In the event of a large-scale earthquake along the Nankai Trough, tsunami arrival times could be very short, giving people little time to flee to safety.

Authorities and transportation

Chief Cabinet Secretary Yoshimasa Hayashi said the government is closely monitoring the situation and urged the public to continue their day-to-day activities.

“We urge everyone to take preventive measures such as preventing furniture from falling over, checking evacuation routes and means of communications with their family, and evacuating immediately in case of an earthquake,” Hayashi told a regular news conference Friday.

He added that the government found three cases on social media where misleading information about earthquakes is being used to direct people to harmful websites, stressing the importance of caution online.

The government has two designations for specific areas requiring enhanced prevention measures, based on the projected intensity of a quake and the expected level of tsunami damage. Such cities and towns are required to set up their own procedures specifically for a possible megaquake in the Nankai Trough.

Meanwhile, the Wakayama Prefectural Government, after setting up a dedicated task force Thursday night, said it will have staff on rotation 24 hours a day in each department for the next week to coordinate any response to a potential earthquake. The Tokyo Metropolitan Government also established a similar task force.

The alert has also seen a response from railway operators. On Thursday evening, Central Japan Railway announced the suspension of some of its express trains.

In addition, while the alert is in effect, the Tokaido Shinkansen line, which connects Tokyo and Osaka, will operate at reduced speed between Mishima and Mikawa-Anjo stations, resulting in at least 10-minute delays. East Japan Railway took similar measures on portions of its Tokaido, Ito and Chuo lines.

Being prepared

Getting ready for an earthquake doesn’t require a huge effort. Make sure to have:

• Enough water for you and your family, with 3 liters per person per day for at least three days recommended
• Portable toilets and toilet paper
• A small emergency kit you can carry with you
• A car with a full tank of gas, if you have one
• Some cash readily available

For more, here’s a full list on what to do before, during and after an earthquake.

In a time of both misinformation and too much information, quality journalism is more crucial than ever. By subscribing, you can help us get the story right.

What other countries say about visiting the UK – as Australia issues travel warning amid riots

“Avoid areas where protests are occurring due to the potential for disruption and violence,” urges the official travel advice for Australian visitors to the UK .

“Monitor the media for information and updates. Follow the instructions of local authorities.”

Every nation that is a significant “source market” for tourists issues guidance to its citizens about the threats they face. The authorities in Canberra do not urge Australians to leave the UK immediately (as they do for Lebanon), but they warn of terrorism “motivated by Islamic extremism, extreme right-wing ideology [or] the status of Northern Ireland .

But some of the warnings and assertions by foreign powers may mystify those who live in the UK.

These are some of the more unusual aspects of life in Britain that travellers are warned about.

“Health risks are broadly similar to those in Australia ,” the Canberra government says . Really? Like the devastating bushfires, dust storms, tropical cyclones, crocodiles, sharks and “venomous insects, spiders and snakes in many parts of the country” that the UK Foreign Office warns British travellers to Australia about?

“If you’re not insured, you may have to pay thousands of dollars upfront for medical care.” Not true; Australians have a reciprocal health care agreement with the UK.

Petty crime in the UK “happens more often in summer”, according to the advice. The Australian government adds: “Regular strikes can occur across several industries, including ambulance services, hospitals and public transport.”

“Exercise a high degree of caution,” the United Kingdom travel advice for Canadians begins. The reason: the threat of terrorism.

Three areas of central London are picked out as high-crime areas: Piccadilly Circus, Trafalgar Square and Leicester Square. “Avoid showing signs of affluence,” Canadians are advised.

For those who choose to drive, roads “are often narrow and congested”, while “parking in London and other major city centres is limited and expensive”.

“Irish citizens don’t require vaccinations for travel to Great Britain.” That’s a relief.

New Zealand

The Wellington government’s SafeTravel advic e begins by pointing out: “The UK has a long history of terrorist attacks which have caused multiple deaths and injuries.

“Terrorist groups, individuals returning to the United Kingdom and Europe from areas of conflict, and individuals adhering to various forms of violent extremist ideologies, continue to make threats to conduct attacks in the United Kingdom.

“There is also an enduring threat of Northern Ireland-related terrorism.”

In terms of crime: “Petty crime such as bag and mobile phone snatching, pickpocketing and mugging is common, especially in urban centers, tourist locations and on public transport.”

United States

The US Embassy in London gives plenty of friendly travel advice to visiting Americans, for example on visiting Parliament on an organised tour or watching a debate in the House of Commons (for which US citizens require a Card of Introduction, obtainable from the embassy).

The State Department travel advice for the UK is less frivolous. Americans are warned: “The United Kingdom has very strict gun control laws, and importing firearms is extremely complicated.”

Many British people will be glad about that. But mobility is criticised: “Getting around in cities may be difficult at times because sidewalks can be narrow and uneven. Most London Underground and UK National Rail System stations are not readily accessible for people with disabilities.”

Finally, Americans are warned: “Beware of impostors posing as undercover police officers and ‘fining’ tourists’ for bogus minor offences.”

From news to politics, travel to sport, culture to climate – The Independent has a host of free newsletters to suit your interests. To find the stories you want to read, and more, in your inbox, click here .

Flight disruptions due to cancellations or delays

Unfortunately, sometimes there are situations which may cause your flight to be cancelled or delayed.

We're sorry if flight changes are affecting your travel plans. This page sets out what you can do if your travel plans are being affected by a delay or cancellation.

Flight change? 

Review your flight options and make any changes to your booking online.

Real-time flight info

Travel alerts, talk to our team, what about my other travel plans, a change to your flight times can affect your other travel bookings. the earlier you can update them the better., connecting flights.

If you have a connecting flight on the same ticket, we'll do our best to make things work. That may be switching to a different flight. Keep an eye on the Air NZ app.

If your connecting flight is on another airline and a different ticket, please contact the airline to see what they can do. 

Passenger Rights under the Civil Aviation Act 1990

If your NZ domestic flight has been cancelled or delayed, you may have further rights under the Civil Aviation Act 1990.

For more details on what rights you may have, please see our page on Passenger Rights under the Civil Aviation Act 1990 .

Insurance, hotels, transport and activities

If a flight delay is impacting your arrival date or time, please update your travel extras..

If you booked with Air New Zealand, you can do it all online. Please see below.

If you've booked your travel extras through a travel agent, they can help.

If you booked your travel yourself, please contact the providers directly.

Tip: Keep hold of any receipts. They'll help if you need to claim insurance . 

What you can do now

We understand that changes to your flights can have a big impact on your travel. It can be frustrating, but we're here to help.

This checklist is a start. Use it to help stay in control, and to keep your travel plans on track.

Sorting out a new flight

• If your flight is delayed, there may be alternative flights that could work better for you, depending on your fare type. You can check your options online .
• If we've booked you on a different flight it will be the first available flight to get you to your destination as quickly as possible.
• If the new flight works with your plans, please confirm your seat online . We'll email you a new flight itinerary and eTicket.
• If the new flight doesn't suit, you can see your other options online and you may be able to switch to a different flight or request for a refund under any applicable criteria .
• We'll re-book any connecting flights on the same ticketed journey.
• If you requested a special meal and your new flight departs within 24 hours, please contact us . We'll try our best to get this on your new flight.
• If you paid for a prepaid extra bag or seat select, it may not be available on your new flight. Check your new flight information . If you're no longer able to get an extra bag, or your selected seat, we can give you a refund for those services  (and will provide a refund where this is required under any applicable law).

During your trip

• Download the Air NZ app for notifications of any changes to your flights.
• Is someone picking you up at your destination? Give them your flight number so they can check your arrival time .

After your trip 

• Find out what to do if your baggage was damaged or didn't arrive with you at your destination.  
• Make a claim on your Air NZ travel insurance if something unexpected happened.
• Claim any missing Airpoints Dollars or Status Points online. 
• Get in touch with us so we can improve next time.

Frequently asked questions

What do i do if weather or other events delay or cancel my flight.

Sometimes flights are cancelled because of bad weather or events out of our control. If this is happening to you, we're very sorry. We know it can be an enormous disruption for your travel plans.

Unfortunately, everyone at the airport will be equally affected. We'll be doing our best to get you where you need to be.

We'll try to get you on the next available flight. If your new flight doesn't work for you, you can manage your booking online to see what options are available for you.

If you can't make changes to your booking online , you can call us . If you're already at the airport you can see the team at the Air New Zealand counter. Please have your booking reference ready.

Keep up to date with your flight on the go:

• Download the Air NZ app for live notifications
• Sign up to our Travel Alerts for text and email updates
• Check our arrivals and departures
• Search your flight number to track its status

What happens to my checked-through baggage if my flight is delayed or cancelled?

We'll do our best to have your baggage waiting for you at your final destination. In some cases, your bags may arrive after you do.

If your baggage doesn't arrive when you do, please complete a baggage claim form . 

My Air NZ flight is late and my connecting flight is with a different airline. What do I do now?

If you booked the flight through Air New Zealand:

• We may be able to help, please check your flight online

If you booked through a travel agent

• Your agent is the best person to contact
• Many travel agencies have after hours emergency services if required
• Check your itinerary for their contact details

If you booked your flights direct with the other airline separately:

• Unfortunately we can't access their systems
• Please contact them as soon as you can
• They may be able to switch you to a different flight

If you need to book a new flight for any reason, keep your receipts and boarding passes. You may be able to claim the cost on your travel insurance.

Where can I check international travel alerts?

The New Zealand Ministry of Foreign Affairs and Trade issues travel advisories at safetravel.govt.nz . You can check the countries and regions you're visiting.

• Sign up for email alerts for any and all countries and regions around the world.
• Register your travel plans  so local embassies and consulates can find and help you in an emergency.

My flight has been delayed or cancelled and I no longer want to take the trip. Can I get a refund?

You may be eligible for a refund depending on your original fare. Check your booking online .

What happens with children flying alone in a delay or disrupt?

We will contact the parent or guardian in the event of delays that will cause impact or where the flight is diverted to an alternative airport. There may be times, due to weather, where alternative road transport is offered. We will discuss this with you prior to your child departing on alternative transport.

You can also receive real-time flight information and any changes right to your phone. Simply  download the Air NZ app   and add your child's flight.

Food will be provided in accordance with standard delay protocols for all passengers. If an overnight stay is required, we will provide accommodation and a female team member will look after your child through the night.

We take all possible steps to find suitable accommodation for 12-16 year olds who are in a disrupt event that requires an overnight stay. But please be aware that many hotels currently have a vaccination-only guest policy that includes teens.

Other help and support

Learn more about your rights.

NEWS... BUT NOT AS YOU KNOW IT

Charity accidentally hands out sweets with deadly amounts of class-A drug

Share this with

A homeless charity in New Zealand has unknowingly distributed sweets containing a potentially lethal dose of methamphetamine after they were donated by a member of the public.

The amount of methamphetamine contained in the sweets is believed to be over 300 times stronger than a typical dose and could be fatal if ingested, the New Zealand Drug Foundation said.

The sweets were found in food parcels after they were donated by a member of the public at some point in the last six weeks.

Charity Auckland City Mission told reporters on Wednesday that staff had started to contact up to 400 people to track down parcels that could contain the sweets – which were solid blocks of methamphetamine enclosed in sweet wrappers.

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

Three people were treated in hospital after consuming them, New Zealand authorities said, but were later discharged.

Auckland City Missioner Helen Robinson said eight families – including at least one child – had reported consuming the contaminated sweets, but the ‘revolting’ taste meant most spat them out.

The charity was then alerted to the situation by a food bank client who reported a ‘funny-tasting’ sweet.

The pineapple-flavoured sweets had appeared to be from the Malaysian brand Rinda, and arrived in a retail-sized bag.

Staff tested them and called the authorities after a staffer was taken to hospital.

A young boy is also believed to have been hospitalised after consuming one of the sweets, but has since been discharged.

Some of those who had received the food parcels were clients of the charity’s addiction service and the news that drugs had been distributed had provoked distress.

‘To say that we are devastated is an understatement,’ City Missioner Helen Robinson said, adding that the food bank – which distributes parcels five days a week – was closed on Wednesday.

New Zealand Drug Foundation spokesman Ben Birks Ang said disguising drugs as innocuous goods was a common cross-border smuggling technique and more of the candies might have been distributed throughout New Zealand.

The sweets had a high street value of 1,000 New Zealand dollars (£472) per lolly, which suggested the donation by an unknown member of the public was accidental rather than a deliberate attack, Mr Birks Ang said.

The ‘initial perceptions’ of police were that the episode was likely an importation scheme gone awry, said Detective Inspector Glenn Baldwin, but the nature and scale of the operation was unknown.

Officers have recovered 16 of the candies, but do not know how many are in circulation, he said.

Get in touch with our news team by emailing us at [email protected] .

For more stories like this, check our news page .

MORE : ‘I worked in a psychiatric hospital in the 70s this is how we should treat patients’

MORE : Woman called ‘liar’ by judge after falling from pier says she can’t show her face

MORE : Everyone jailed so far with nearly 400 due in court after widespread UK riots

Sign Up for News Updates

Get your need-to-know latest news, feel-good stories, analysis and more.

Privacy Policy

Get us in your feed