egencia travel customer service number

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Process Changes: Contact Egencia Customer Service

Tuesday, December 05, 2023

When you have questions about booking or managing travel in Egencia, their customer service center can assist via chat, email, and phone. These resources can be accessed in the Egencia Help Center. Be aware that engaging with an agent, whether by phone, mobile app, chat, or email and the interaction results in a transaction, you will incur an agent-assisted service charge.

To find the Help Center in the Egencia online booking tool, click the Help link at the top of Egencia’s home page. Scroll to the bottom of the sidebar on the righthand side and select Chat or Contact us .

In this example, we selected Contact us . Three contact methods appear. Select the one you want to pursue (chat, call, or email) and contact information or prompts will appear.

On the Egencia mobile app, from the home screen, tap the question mark in the upper right-hand corner. Then, follow the prompts to select the type of service you want to receive.

Egencia customer service are excellent at providing guidance on using the Egencia booking tool. Questions about IU travel policy? Contact Travel Management Services at [email protected].

Additional links and resources

INDIANA UNIVERSITY Financial Training & Communications

Cyber Infrastructure Building (CIB) 2709 E 10th St Bloomington, IN 47408 Email: [email protected]

RELATED SITES

• Office of the Executive Vice President for Finance and Administration
• Office of Procurement Services
• Insurance, Loss Control, and Claims
• Office of the Treasurer
• Office of the University Controller
• Travel Management Services
• University Budget Office

• Travel & Entertainment
• Travel Agencies

Egencia is Northwestern's preferred online travel booking tool. Northwestern's partnership with Egencia streamlines your travel booking process and helps to manage travel costs and reduce transaction fees

Benefits and Fees

Egencia's Online Portal allows Northwestern faculty and staff to:

• Book airfare, hotels, and/or rental cars and receive Northwestern's discounted rates when applicable
• Directly bill airfare and some hotels to your unit/department chart string
• Make an online reservation without incurring a booking fee to your unit/department (the exception is a small fee for booking a Southwest Airlines flight)
• Input loyalty program numbers, TSA and passport information, and airline seating preferences to your profile

For additional information about services and specific fees when using Egencia, please visit the Travel Agencies page.

New to Egencia?

Some Tips and Resources for booking travel on Egencia are provided below.

User Registration

All full-time faculty and staff gain automatic access to Egencia and may Log In at any time using their NetID and password. (Note: it may take a couple of weeks after new hire orientation for new hires to gain access to the system. If you are a new hire and do not have access to Egencia after two weeks, please contact Travel Services at 847-491-7569).

Graduate students, whose travel is paid for by Northwestern, and part-time/temporary employees who are traveling on behalf of the University are also eligible to book University travel through Egencia but are not automatically provided access.

If you have graduate students or part-time/temporary employees who require access to Egencia, you can register them as a guest on Egencia's website. Simply select the "Tools" tab within the heading on the home page. Under "User Management", click on "Manage Users" and then "New Guest Account." Please call Travel Services at 847-491-7569 if you have any questions or send an email to [email protected] .

Training Resources

• Egencia Training Hub  (external website)– Find trainings for Travelers and Travel Arrangers, how to book travel for guests, how to manage groups and meetings, and how to create a case when something has gone wrong and you need help beyond what agent assist can provide. A link to the Training Hub can also be found on the Egencia home page under "Favorite Links".
• Egencia FAQs

Egencia Customer Service

Egencia provides 24-hour access to knowledgeable agents who can access your profile and provide you with customized support. Please note, there is a fee for every agent-assisted call about a booked reservation.

212.329.7203  International rates may apply if call is made from out of the US.

To email a customer care representative, go to your Egencia home page. Select “Help” on your Egencia header and select “Contact Us”.

Contact Travel Services

For more information on Egencia training or other travel-related matters, please contact Travel Services .

Egencia Travel Services

Location & Hours

Suggest an edit

15832 Petoskey Ave

Detroit, MI 48238

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They screwed up a simple reservation and none of their listed phone numbers even work. If I could give zero stars I would.

Just an FYI for travelers using this service. If you change even one part of your travel itinerary, it cancels the whole leg of your trip and customer service does not tell you! For example if you have a connecting flight and you change the time or day of one of those flights it cancels all flights and you are not informed. If I hadn't gone in to look for a seat, I would have been stranded in the airport. I think this is important information for a customer to know.

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About: The Egencia app is the app for all: Manage all your business travel needs from one single app. • Travelers: Book & travel with confidence.

How to Contact Egencia Customer Service/Support

Listed below are our top recommendations on how to get in contact with Egencia. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Egencia. Discover which options are the fastest to get your customer service issues resolved.. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Egencia LLC

100% Contact Match

Developer: Egencia LLC

E-Mail: [email protected]

Website: Visit Egencia Website

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Social Support and Contacts

Privacy & terms:.

https://www.egencia.com

Reported Issues: 5 Comments

By Kristina Amann

I booked travel and cancelled. I have a credit but you have the wrong email on file (kristinasimontom@redacted). I need to rebook please.

By Joe Shenk

The WORST COMPANY out there. I needed support and there was no one to talk to or support me. GO Somewhere else. Run away from this company….

By GregMessler

Waste of time!

Use the website instead. I tried booking a flight on here and it said it was not available or overbooked, but then actually double-booked me. My controller had to figure out which one to decline. I could only see one reservation in the app but then looked online next day and there it was. Beside this Egencia is a horrible service. They give 120 rate options for hotel. Many at top of the list don’t have loyalty points so you have to be careful if you are a frequent traveler. Several times I booked the “included loyalty points” option but then never received my points or status credit. I called both hotel and Egencia and they blamed it on me, that I chose the wrong rate (out of the 120 options provided). I’m not a member of AARP, why does the app give me those options?? The app overall has had 0 value to me. On top of taking away loyalty points they charge exorbitant rates and commissions for every reservation. Travel agencies are outdated. Why would I pay someone to do something I can easily do myself? Egencia/Expedia = making traveling miserable again

By mystryman Z

Out dated ways

In the early 80’s a travel agent / agency was great, the mid to late 80’s the internet was in its infancy stages, the 90’s came along and more internet options became available, now its 2018 and better options and prices can be found without a third party company. There are certainly lower priced options, why does someone think or can prove this to be a more cost effective means of business? Do I think a reply to this message is in order? Yes, should I expect one? Most likely not! I’ll be waiting for an explanation on why the current policy that is proven to NOT save money or time??? I’ll wait for the day to listen

By tootsalot69

Reward members beware

I have continuously used Corporate codes for better deals. And the fact that I have to search for specific rooms to achieve credit for my overnight stays and accumulation of points is a complete and utter disappointment and joke. The only one that benefits from this is you. Not a fan since I have been a rewards member of Marriott for several years. I can also take advantage of the hotels offerings such as concierge for a much lower price than what you provide for half the luxury at twice the price. Complete disappointment. Not pleased with your fares or your service.

Have a Problem with Egencia? Report Issue

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Why should I report an Issue with Egencia?

• Pulling issues faced by users like you is a good way to draw attention of Egencia to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
• We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
• Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
• If you are a Egencia customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Egencia.

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Contact Generali Global Assistance

Find all the ways to contact Generali Global Assistance. Whether you want to buy travel insurance and assistance services, are on your trip and need Emergency Assistance, wish to utilize your plan's concierge services, have questions about  our plans  and available coverages, or need to start or check on a claim, we're here to help.

Start by asking our Contact Chat for the contact information you need and you will be directed to the correct department:

If you need to start a claim, check on the status of a claim, or contact the Claims Department, you can begin here:

Customer Service

Live chat is available at certain hours. Look for the Start Chat button on desktop or the chat icon on mobile.

Email:  [email protected]

Phone: 800-874-2442 Open 24/7

24/7 Emergency Travel Assistance & Concierge Services

In the United States, toll-free:  800-874-2442 Collect worldwide:  240-330-1529

If you want to contact another Generali company, view our  sister companies  or  non-U.S. resident travel insurance  pages.

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As part of the worldwide Generali Group we have rebranded our travel protection plans to Generali Global Assistance, offering the same quality travel insurance, emergency assistance and outstanding customer service as you've come to rely on for the last 25 years. Welcome to our new website!

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