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Trek Bike Return Policy (What´s Covered + More)

Sometimes when you purchase a new bike or bicycle accessory, you change your mind. When you purchase items with Trek Bike, you don’t have to worry. They are proud to offer hassle-free returns on items you purchased at their store. 

Trek is a popular online and in-person retailer of bicycles and cycling gear. They have been in business for over 40 years and consistently provide high-quality bicycle items that stand the test of time. They sell items under several brands including Trek, Electra, Bontrager, and Trek Travel. 

If you recently made a purchase from Trek and you want to return it, don’t worry! Trek has an easy-to-understand return policy that will help you return your item for a full refund. 

To make your Trek Bike return easy, keep reading. We will break down the ways to make sure you get your money back quickly and efficiently for your Trek return. 

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Table of Contents

Can you return items purchased from Trek Bike?

Trek Bike accepts returns within 30 days of the original purchase date. 

There are a few different ways to go about the return depending on whether you purchased your item from an authorized Trek retailer or online at trekbikes.com.

No matter how you purchased your item, you can return it either in-store or through the mail depending on your preference. 

Here is a little more about what you need to know about each return type with Trek:

In-person returns

If there is an authorized Trek retailer near you, you can return your item right in the store for a refund. You can find a Trek retailer in your area on their website . 

To return in-store, you need the item you wish to return and your store receipt or a copy of your confirmation email for online orders. 

If you purchased a bike that was assembled in the store, you will need to return the bike to the store that originally built it for you. 

Mail returns

If you can’t get to a Trek retailer or just prefer to mail in your return, you can easily do so as well. 

If you have an account with Trek online, your return shipping is always free. You can print a prepaid shipping label right from your account, package up your item, and drop it off for shipment. 

If you did not set up a Trek account and just checked out as a guest or purchased in a Trek store, you will be responsible for return shipping costs.

Trek asks that you ship your item using UPS, FedEx, or USPS so that you can track the status of your return should anything happen to it in transit.

Read also >> Are Trek Bikes Good Quality? (Must Read Before Buying)

Read also >> Trek Marlin 7 Review (Stop: Read This Before Buying!)

Trek 30 Day Guarantee

The Bontrager Guarantee is a customer assurance provided by Bontrager and Trek for every aftermarket product they offer. This guarantee includes a 30-Day Unconditional Guarantee, aiming to ensure customers are confident in their purchase.

Additionally, Bontrager and Trek provide some of the best replacement and loyalty programs in the industry, further enhancing customer confidence in their products.

This guarantee is designed to offer customers peace of mind when shopping, demonstrating the company’s commitment to standing behind their products and providing excellent service and support to their customers.

What does the Bontrager Warranty cover and how can I initiate a warranty claim?

The Bontrager Warranty provides coverage for defects in workmanship and materials for products branded under Bontrager and Trek.

Should you encounter any issues related to the quality of the product, you can initiate a warranty claim by reaching out to your nearest authorized retailer.

It is vital for us at Bontrager to ensure that our customers feel confident in their purchases, which is why we offer this limited warranty.

What are the specific durations covered under the warranty for different Bontrager and Trek products?

The warranty for various Bontrager and Trek products includes specific durations for coverage: – Bontrager wheels with carbon rims are covered under a lifetime warranty. – Trek apparel, Bontrager apparel, Bontrager parts and accessories, and Bontrager wheels with alloy rims are covered for a duration of 2 years.

What are the exclusions under the Bontrager Warranty?

The Bontrager Warranty excludes coverage for the following situations:

– Regular wear and tear – Incorrect assembly – Corrosion

– Improper maintenance – Installation of components, parts, or accessories that were not originally intended for or compatible with the bicycle as sold – Damage or failure resulting from accidents, misuse, abuse, or neglect

– Labor costs for replacing or changing parts

– Non-proprietary products not covered by the original manufacturer’s warranty.

What warranty policies cover Trek and Bontrager goods?

Trek and Bontrager goods are backed by comprehensive warranty policies and return programs to provide customers with confidence in their purchases and ensure they can fully enjoy their products.

How long do you have to return items to Trek Bike? 

You must initiate your return with Trek within 30 days of purchase. 

You can return in-store within that 30-day window. If you are returning your item by mail, make sure you initiate the return in your online account within 30 days.

Once it is initiated, ship your item back to Trek as soon as you can to avoid delays with your return and refund processing. 

Can I make split payments for my order on trekbikes.com?

On trekbikes.com, we currently do not support split payments using multiple credit cards for a single transaction. If you have multiple items and wish to use more than one credit card, we recommend placing separate orders for each item.

Alternatively, you can choose to visit a nearby Trek dealer as they may have the capability to process payments using multiple cards.

How are credit card returns processed?

Credit card returns are typically processed promptly upon confirmation of the return. In most cases, customers can expect to see the credit reflecting in their accounts within 4 to 10 business days. However, it is advised to allow for up to 30 days for the credit to appear.

Will Trek Bike refund shipping charges on returns?

Any customer with a Trek account will receive a prepaid shipping label to ship back returned items.

If you do not have an account set up, you will have to pay for shipping out of pocket and it will not be reimbursed by Trek. 

It’s also important to know that if you receive a damaged or incorrect item from Trek, they will reimburse you for any shipping charges you paid on the original order as well.

If this happens to your order, make sure to let them know when you initiate your return to ensure you are fully reimbursed. 

Under what conditions will shipping charges be refunded by Trek?

Shipping charges will be refunded by Trek under the following conditions: 1) If Trek ships the incorrect merchandise 2) If the merchandise was shipped damaged or defective 3) If the merchandise was damaged in shipping.

How long will it take to receive my refund from Trek Bike? 

Most refunds will credit to your account within 10 days of the return being processed by Trek. However, depending on your bank your refund may take up to 30 days to show up.

If after 30 days you have not received your refund, please contact Trek and they will make it right for you. 

Can you return used items to Trek Bike if it doesn’t work?

Trek is great about returns. They offer an “Unconditional Guarantee” return policy within 30 days of your purchase.

What this means for you as the customer is that if you are not satisfied with your order for any reason, you can return it for an exchange or refund. 

This guarantee applies to anything you purchase, even if it has been installed on your bike or used. 

Trek does ask that you clean the item thoroughly before returning it to them for a refund or exchange. Any items received that are not cleaned to Trek’s standards will; be shipped back to you at your expense. 

The holiday return policy for orders on Trekbikes.com states that any orders placed on Trekbikes.com between November 24th and January 1st are eligible to be returned up until January 31st.

Does Trek offer international shipping services?

Currently, our shipping services are available exclusively for addresses within the United States. Please note that we do not provide shipping to freight forwarding addresses at this time.

How can I contact Trek Customer Care for product and warranty guidance?

To contact Trek Customer Care for product and warranty guidance, you can reach out to Trek Headquarters in Waterloo, Wisconsin by calling 1-800-585-8735. Their customer care team is available Monday through Friday from 10 am to 6 pm (CST) and closed on weekends.

Trek Bike understands that even if you thought you were going to love something you purchased from their store, you might change your mind.

They stand behind their products and want to make sure you get what you need. 

Trek makes returns easy to do no matter how you ordered your item. Whether you purchased from a Trek retailer or on their website, you can return your item for a refund or exchange in person or by mail within 30 days of your original order. 

In-store returns are easy if there is a retailer near you because you can drop the item off without having to worry about the hassle of shipping.

If you know you want to return via mail, make sure you set up a free account with Trek when you place your order. Members get free return shipping on all orders. 

Already tried out your bike or installed your new bike accessory, but still want to return it? No problem! 

Trek understands that sometimes you have to try something out before knowing you don’t like or need it. Return even used items (as long as they are thoroughly cleaned) within 30 days for a full refund or exchange. 

https://www.trekbikes.com/us/en_US/customer_service/

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John Muranko

John is Founder and Senior Bike Editor at ProBikeCorner. John is a bike and travel addict who has cycled through 17+ countries and doesn't really have any plans of stopping. He´s passionate about helping others by creating technical resources, in-depth reviews and more…

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Return Policy

30-Day Trek Bicycle Store Return Policy

Bicycles & Merchandise

If you are not fully satisfied for any reason, you may return the item for a full refund within 30 days. 

All returns/exchanges must be brand new and accompanied with all of the original packaging, paperwork and receipt. Bicycles must be in showroom condition. Subject to manager's approval. 

The refund will be issued in the same form as the original payment. 

Exceptions: For credit/debit card returns, the exact card must be present.  Cash or debit purchases over $250 will be refunded in the form of a mailed check within 10 business days of return.

Exceptions: Special order items are subject to a 25% restocking fee.

LABOR FEES ARE NOT REFUNDABLE .

Warranty Returns: We are sorry your product is defective.  We will be happy to handle your warranty for products purchased in our locations. Please be aware process time may vary depending on the manufacturer or vendor. (Some vendor restrictions apply.)

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Trek Warranty/Customer Service Experience?

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What's you guys experience with Trek when it comes to warranty stuff? I ask because I am really struggling to stay on board the Trek train. I bought a ProCal and within 300 miles the rear wheel bearings were shot. I was wanting carbon wheels anyways so I took it as a good opportunity to buy a set of Kovee 23 wheels. That was November 8th. Since then the original stock wheel has been at the shop. Trek first sent the wrong bearings. Then the shop discovered the end cap was damaged as well. Trek has sent 3 different end caps, all of them were the wrong one and did not fit. I STILL don't have a stock rear wheel. Now, I broke the rear Kovee hoop 2 weeks ago. I go to my Trek shop and he calls them up. They are going to warranty it for the 200$ replacement fee listed in their wheel protection agreement. Since I don't have the Kovee OR the stock wheel, the rep said they would just ship a new Kovee and new stock wheel (since they can't figure out what parts to ship for the original one) at the same time. He was on speaker, so I heard with my own ears they were shipping out last Monday, January 15th. Fast forward to today. It has been 3+ months with no stock wheel and 2 weeks with no replacement carbon wheel. Does Trek always suck this bad? Or am I just this unlucky?:madman:  

I have had only very good experiences with Trek warranties. I have had three warranties issues on an old '12 OCLV Superfly 100 frame: 1. delamination in the seat tube--replaced front triangle in about a week. 2. creaked chainstay right behind the chain wheel (this happened twice)--both times replaced in about a week. That frame was notorious for problems. But it did ride well! It could be your shop's relationship with Trek. Perhaps they have an outstanding balance owed to Trek for bikes and/or parts. Bike manufactures don't like to continue supporting bike shops that owe them money. (It is important to note, that I don't know you or your shop and this is pure speculation on my part.) Maybe it is time to see if your bike shop can contact the Trek outside rep. They often have more information and can get things moving along, that is if the relationship between the rep, the shop, and Trek are all in good standing. The last option is to take the whole mess to a different Trek bike shop and see if they can do something to get you back on your bike asap. Even if that other shop is in a different town nearby, it could be worth the effort. Another option is to call Trek customer service directly yourself. Know that this is not normally received well by your LBS. It undermines that relationship. Trek is one of the largest bike manufacturers in the world. Because of their scale, sometimes things fall through the cracks. That is part of the reason it is so important to have a good relationship with your LBS and they in turn have a good relationship with their suppliers. Trek generally has a good staff working, both in house as well as representing their line as outside reps. Good luck and in the future, consider some different wheels made by someone other that Trek! Haha!  

beastmaster said: Good luck and in the future, consider some different wheels made by someone other that Trek! Haha! Click to expand...

It sounds like the issue is not Trek, but your local shop. I’ve had nothing but good experience with Trek, and have heard numerous stories of Trek replacing wheels and frames when in marginal circumstances. ANY Trek authorized dealer can handle warranties. Sometimes a larger column shop has more pull. Sent from my iPhone using Tapatalk  

Slowtalker said: It sounds like the issue is not Trek, but your local shop. Click to expand...

202cycle said: Definitly a shop issue. Click to expand...

I had my 9.8 frame replaced with an upgraded 9.9 frame/ shock after discovering a few small cracks around the seat/top tube junction. Trek, along with my LBS were excellent. I had an answer within a few hours and my new frame at the shop and built up all within about 4 days. I’ll forever stay with Trek because of my experience and I can be confident spending my money on their brand. Sent from my iPhone using Tapatalk  

I have to say that my warranty experiences with Trek have been excellent. The issues involved blown shocks, bad wheel bearings, and bad pivot bearings on two different bikes. Sorry you're running into obstacles.  

Definitly a shop issue. This is not typical of Trek Warranty. I process a number of warranties through Trek every year (for the last 18 years) and have never had a situation like this. I tend to stay on top of my claims though, and call Trek if things aren't happening fast enough for my liking. I also double check through the tech site to make sure I'm getting the right parts.  

A little birdy tells me your wheels are out for delivery today. I would follow up with your shop if you have not already.  

Birdie was right! Mounted and ready to ride tomorrow!  

My experience with Trek across 3 bikes, Superfly FS, Fuel Ex and Remedy has been nothing short of exemplary.. they usually decide quickly and get the new item to the LBS in short order. My only delays have been waiting for 9.9 frame parts to be made, painted and sent to the LBS. All fitting has been at their expense and comms have been good. I had a problem with a set of Line Pro 30 wheels and they replaced them too... It's been a factor for me on MTB's so getting warranty items resolved makes a difference. The LBS relationship makes a difference in my view....  

I work P/T in a trek shop. I have seen them cover stuff that was at best questionable and at worst an outright lie. They have the best coverage in the business in my opinion. They are usually faster than this though. We at our shop will keep the customer informed on issues like this.  

Only one frame issue in 31 years of riding Treks. Painless exchange. I will only buy new Treks. Local shop stands behind anything. Not cheap but worth it.  

2016 Farley 9.6 was my first Trek, I love the bike but the freehub has failed 3x. The pawls blow. I've had the bike 1.5 years and they just warrantied the hub again. So, shitty hub but awesome of Trek to stand behind it. They also warrantied the frame, with a matching fork.  

I have had a couple warrant claims with frames and components over the years and Trek has been fantastic. My local bike shop West Michigan Bike & Fitness has been amazing in helping me and I think this is the key to getting things done quickly with any manufacturer when you have an issue.  

Local shop and Trek came through for me when I cracked the frame on my '16 Fuel EX 9.8. Trek gave me a couple of options, and I went with a credit value of above blue book on the 9.8 toward a '18 Trek. I went down two notches in the model line, so the credit will cover a whole new bike plus a couple of upgrades. Bike is on the way as we speak. Whole process took less than two weeks. With service like this I'm sticking with Trek as long as they keep making bikes I like. FWIW Trek would have replaced the frame with an '18 9.8, but there were many compatibility issues. They said they would cover the cost of new parts, but I would have ended up with a mix of old and new parts. The bike was old enough that some of the older wear items I would be keeping were due for replacement or service. New bike with all new warranties at no out of pocket expense sounder better to me.  

Hey all - wanted to resurrect this thread and get some advice - I hit up against some rocks and put 2 cracks in my '17 Slash. I submitted for crash replacement through LBS and was offered 20% off MSRP for a new frame + I would have to pay shipping, a LBS handling fee and tax (I'm assuming this is taxed although I didn't explicitly ask - and tax her is 8.5%), so I would have to pay over $3300 to crash replace a $3600 a frame that is a year old! I wasn't expecting a free frame or anything, but 20% off full retail + fees does not really seem to be taking care of your customers. I could just wait for a demo day or sale and get a much better deal. Researching the interwebz, it seems like many Trek crash replacements and especially other bike companies have taken care of their customers much better than this - I see a lot of 20% off dealer cost (which I believe is 20% off $2500, a much more generous crash replacement that is actually taking care of a customer). How do I get these more generous crash replacements? Do I bypass the LBS and contact Trek directly? Also, I do have a couple industry contacts, but I hate calling in favors and giving them more work to do on my behalf unless it would make a huge difference, which may be worth it in this situation. Thanks for your advice!  

skyno said: Hey all - wanted to resurrect this thread and get some advice - I hit up against some rocks and put 2 cracks in my '17 Slash. I submitted for crash replacement through LBS and was offered 20% off MSRP for a new frame + I would have to pay shipping, a LBS handling fee and tax (I'm assuming this is taxed although I didn't explicitly ask - and tax her is 8.5%), so I would have to pay over $3300 to crash replace a $3600 a frame that is a year old! I wasn't expecting a free frame or anything, but 20% off full retail + fees does not really seem to be taking care of your customers. I could just wait for a demo day or sale and get a much better deal. Researching the interwebz, it seems like many Trek crash replacements and especially other bike companies have taken care of their customers much better than this - I see a lot of 20% off dealer cost (which I believe is 20% off $2500, a much more generous crash replacement that is actually taking care of a customer). How do I get these more generous crash replacements? Do I bypass the LBS and contact Trek directly? Also, I do have a couple industry contacts, but I hate calling in favors and giving them more work to do on my behalf unless it would make a huge difference, which may be worth it in this situation. Thanks for your advice! Click to expand...

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Forum Staff

Trek Bikes promo codes for July 2024

Spend less on high-performance bikes and riding gear with our 7 live Trek Bikes promo codes.

Get 10% off parts & accessories with this promo code from Trek Bikes

Enjoy up to 50% discount on sale helmets at trek bicycle, enjoy up to 50% off on clothing in trek bicycle's sale, grab an advantage of up to $5000 off on diamant e-bikes in trek bicycle's promotional sale., save up to 50% on trek bicycle's mountain bikes available in the sale., get 50% off on city bikes during trek bicycle's sale, don't miss free shipping on items over $49 by adding this promo code at trek bicycle, does trek offer free shipping.

Yes. In the US, standard shipping is free on accessory orders over $49 or $8.99 should your order fall under this threshold. New bikes will also qualify for their free standard shipping option.  

Where can I have a Trek bike delivered?

You can opt to have your new Trek bike shipped to your home address or your local Trek store. If you opt for their click-and-collect option, you can pick your order up within 3 to 5 working days. 

Will Trek bikes go on sale?

You can find Trek bikes on sale at key sales points of the year, most predominantly on Black Friday. Previously, we have seen discounts of up to 50% during their Black Friday and Cyber Monday period. Alternatively, you can take a look at their dedicated sales section where you can save over 60% on women’s and men’s apparel, clothing, accessories, and bikes. 

Does Trek offer a lifetime warranty?

Yes. In the UK and US, it’s normally either one or two years against defects in manufacturing or materials. There’s also a one-year crash replacement warranty on helmets. Bike frames are warrantied for life for the original owner and a limited-time warranty may also be offered to subsequent owners. Most other items are warranted for one or two years. 

Do I have to pay for the assembly of a bike?

No. If you order a bike from Trek’s site, it will be assembled for free by the retailer. Allow at least 24 hours for them to build and check your bike. 

Why is my promo code not working?

Some of Trek’s promo codes may be valid for one full-price item for a limited time, so check that you’ve got a qualifying item in your cart and the expiry date of your code. You can’t usually combine promo codes with other offers. If it’s been applied, you should see it reflected in your price total on checkout. 

Does Trek accept returns?

Yes, Trek allows you to return any item within 30 days of purchase. They must be in as-new condition and with their original packaging to qualify for a full refund. If you register on Trek’s site, you’ll be eligible for a free return label. You should receive your refund within 10 days but can take up to 30 days depending on your bank. 

Hints and Tips

Free Returns For Registered Customers: If you register with Trek, you’ll qualify for a free return label, should you need to return an item. You’ll also be the first to hear about discounts and promotions and receive exclusive Trek content.

Local Click and Collect: Your Trek products can be delivered to a local Trek dealer for free, regardless of their value. All bikes are delivered to a retailer for assembly which can then be collected from your local store however, some retailers also offer a home delivery service. 

Pre-owned Trek Bike: Getting a new purpose-built bike can be expensive but with Trek’s pre-owned section, you can spend less on your next ride without giving up on quality. Whether you’re on a hunt for a Madone SLR 7, a Roscoe 20, or something for a child, you can find them all at discounted prices. Alternatively, you can trade your current bike for store credit which you can use in your local Trek store to purchase your dream bike. 

Test Ride Trek and Bontrager: Try before you buy if you’re interested in Trek and Bontrager. Taking advantage of this benefit means you can be sure you’re getting the best products for you before you commit. You have up to 30 days to test-ride Bontrager saddles and, if you aren’t happy with it, you can return it for a refund or another saddle model. 

Crash Coverage: Trek Carbon Care offers a discount on a replacement carbon frame or component if it’s damaged in a crash and not covered by warranty. There’s also a one-year crash replacement on Bontrager helmets. 

How to Use Your Trek Bikes Promo Codes 

Found a product you’d like to buy on Trek’s site? Here’s how you can use one of our Trek voucher codes to save yourself an extra bit of cash on that product.  

• Firstly, take a look at our available Trek Bikes promo codes and copy it.
• Open the Trek website to begin your shop. 
• Then, add your favorite products to the cart.  
• When you’re done, click the cart icon at the top of the page and then the ‘View Cart’ button.  
• This will display your order total with an ‘Enter promo code’ box to the bottom right. 
• Enter your chosen Trek Bikes promo code and click the ‘Apply’ button to secure your savings.  
• Enter your billing details, review and place your order and wait for your items to be delivered. 

Paul has been on two wheels since he was in his teens and he's spent much of the time since writing about bikes and the associated tech. He's a road cyclist at heart but his adventurous curiosity means Paul has been riding gravel since well before it was cool, adapting his cyclo-cross bike to ride all-day off-road epics and putting road kit to the ultimate test along the way. Paul has contributed to Cyclingnews' tech coverage for a few years, helping to maintain the freshness of our buying guides and deals content, as well as writing a number of our voucher code pages. 

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Trek Bikes is a world-renowned cycling brand that has sponsored women’s and men’s pro teams in road racing, mountain biking, gravel riding, cyclocross, and even triathlon. Founded by Dick Burke and Bevil Hogg in Wisconsin in 1976, Trek grew from a father’s and son’s love of cycling and the need for a high-end American bike design. Trek isn’t just about expensive, high-performance bikes; it offers more affordable bicycles for hobby riders and commuters, great quality options for kids, and a range of electric bikes under both the Trek name and the Electra brand. Whether you’re looking for a brand-new ride, accessories, or cycling gear, you can find it all with this affordable retailer. With consistent highly-rated reviews, Trek’s bikes have become synonymous with high-quality and high-performance. Cycling fans can save on their next purchase with our exclusive Trek Bikes promo codes and the latest savings tips.  

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Returns & Exchanges

Whoa . You caught us off guard, we don't get asked about returns very often.

Give us a minute to find the info. There's a lotta cobwebs on these files...

Okay! If you do need to make a return here's what you need to know:

30-Day Easy Return Policy

If for any reason you're not happy with anything you ordered from us, just send it back to us within 30 days by following the instructions below.

The product must be in unused or 'like-new' condition - we encourage you to try any of our products to make sure you love it, but we cannot accept returns that are abused, stained, washed/laundered, have visible pet hair, or are otherwise damaged (unless the damage is the result of a manufacturer's defect, in which case it's likely covered under our  Lifetime Warranty ).

Holiday Extension: All purchases made in November or December are allowed an extended return window thru 1/31. We'll make it easy for the recipient to handle any returns or exchanges.

How To Return/Exchange An Item

If you'd like to return or exchange an item, just click the link below to initiate your return request.

We'll help you confirm that your item(s) are eligible for return/exchange and see if there's anything we can do that might help you avoid having to send an item back.

Request Return Or Exchange

Once approved, we'll provide you with a paid postage label so you can easily send the item back to us. (The cost of the postage will be deducted from your refund unless the return is our fault, see below for details)

When sending items back, be sure to include a copy of your order receipt email or order number along with any pertinent phone/email contact info, so we can reach you if necessary.

How Much Do I Get Back?

When we receive the item(s) we'll process a refund for the full amount you paid for the item(s)  minus:

• The postage paid on your initial order, along with any Shipping Protection added (if applicable) .
• $10 Flat Rate Return Label Fee (Contiguous US) . Of course, if the return or exchange is due to an error on our part, we'll gladly cover the shipping costs for you and not deduct it from your refund. Note: If you're returning an item from outside the Contiguous US we'll need to deduct the actual cost of the return postage label.

If exchanging for a different item, we'll refund you if the difference is in your favor or collect the necessary payment info from you to ship the new item(s) to you.

PLEASE NOTE:  If the items we receive back from you are damaged, or not in the condition required by our Return Policy, we will not be able to issue you a refund as described above. We don't like that situation any more than you do, so please only send back items that are in like-new condition. If you have any questions about whether your return will be accepted before you send it, don't hesitate to reach out. If we have to decline your returned item, you will need to cover the postage cost if you'd like the item returned to you.

What If I Don't Have My Receipt?

If you purchased an item from us and don't have a receipt or proof of purchase we may be able to offer you store credit that can be used on our website (on a case-by-case basis).

This only applies to items that are returned in new/unused and re-sellable condition.

Trek Light Gear cannot accept returns for any used (even slightly-used) items without proof of purchase or receipt from our store. If you purchased through our website, or received a gift from someone, and can't find your receipt just let us know and we can help you look up the original order in our system.

If you purchased one of our products from another reseller or shop, you'll need to return the item to the store you purchased from and abide by their return policy.

The Trek Light Happiness Guarantee

As you've likely seen on our website, we stand behind our products with what we call our  Happiness Guarantee . So, what does that mean exactly?

In a nutshell: We want you to be happy with what you buy from us, and if you aren't - you've got our promise that we'll always do whatever we can to bring you happiness.

Within reason, right? Maybe you're sad because everything in our store doesn't cost $1, or you wish our 30-day return window was actually 3 years - well, we need to have  some  policies and rules so we can survive as a small business.

But, we're here for you, and will always do what we can to help - maybe it's a discount on your next order, store credit for a future purchase, or just going out our way to make sure that the next item you buy from us is exactly what you want.

Feel Good. Do Good. Pass It on.

Next Article in Topic

• Lifetime Warranty & Happiness Guarantee

Not finding what you're looking for? Contact Us

Ordering a bike

Shipping & pickup, your account.

We have made our inventory available to all Trek retailers so that you find the right bike for you when you want it. In order to give you the best possible riding experience, your retailer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery. There are no additional assembly charges for bikes. You will be contacted once it is ready for pick-up or delivery. Some Trek bikes come with a kickstand and/or pedals as standard equipment and some do not. To confirm, please contact your local Trek retailer or our Customer Care team at +61 2 6173 2499 Monday - Friday: 9:00am - 5:00pm AEST.

• Find a bike shop

Order status

To check the status of your order, please log in to My Account for order and delivery information. You can also track your order through the tracking link in your delivery confirmation email. Don’t have an account? Create one today and receive free returns, a detailed order history and stay up-to-date on the latest and greatest Trek news and information.

Call Trek Customer Care

Get product and warranty guidance from Trek Customer Care. Monday - Friday: 9:00am - 5:00pm AEST.

Change or cancel order

Once you submit an order, it begins processing immediately and cannot be changed or cancelled. If you have changed your mind or would like to return your item, please follow our easy return process.

• See returns

Retailer of choice

A website can't fix a flat, tune your derailleur, pour you a cup of coffee, or answer any and all cycling-related questions you may have. Locally-owned Trek retailers are the heart and soul of cycling and are a fantastic resource and cycling advocate within your community. Plus, if you ship your order to one for pick-up, we'll pay to ship it!

Updating retailer of choice

You can update your retailer of choice anytime by logging into "My Account" and select "Update Preferred Retailer". To confirm your current retailer preference, select "Profile". Please be aware that you cannot change your retailer of choice once you have placed your order. 

• Login to your account

Order declined

If your order has been declined, please check with the financial institution that issued the card for additional information.

Protect yourself from fraud

Trek and Bontrager products are only available through Trek and its authorised network of retailers. Use this guide to make sure that you're buying our products from a reliable source.

Parts & accessories order shipping table

*Shipping schedule applies to orders placed before 2pm. Trek ships Monday to Friday, deliveries may take longer during a public holiday period. Delivery times to remote areas of Australia may be longer depending on your exact location. Merchandise that arrives damaged or defective will be either refunded immediately or a replacement sent depending on the wishes of the customer.

Click and collect order pickup

Ready for pickup Your Trek retailer will contact you when your order is ready for pick up either through phone or email. Your order wlll be held for 14 business days. Please make arrangements with your Trek retailer if you are unable to pick up within 14 days. Picking up your order Please bring a copy of your receipt, the card used in the transaction, and a photo ID. Bike order Bikes are intricate machines. In order to give you the best possible riding experience, your retailer will need at least 24 hours to build* and fine-tune your new bike before it is ready for collection or delivery. *Some dealers may require longer to assemble your new bike

Ship to your address and order pickup

Each order can only use one shipping method. If you want an order to ship to your home and your local retailer you will need to place a separate order for each method of delivery desired.

International shipping

At this time, we only offer shipping to addresses within Australia. We do not ship to freight forwarding addresses. Find a Trek retailer in your area: International Trek retailer locator.

Return Policy - Parts and Accessories For your convenience, parts and accessories purchased online that shipped to an Australian address may be returned to Trek for a full refund within 30 days of original shipment. If you have any additional questions, you can contact our customer care team via phone or via email here Return to a Trek retailer To return your item(s) to an authorized Trek retailer, bring the merchandise you wish to return, with the original sales receipt or packing slip within 30 days of purchase. Return to Trek by post To return your merchandise to Trek by post, follow these easy instructions: -Place the item(s) you would like to return in the original packaging. -Fill out the back of the packing slip and include it along with the items you are returning and seal the package securely. -Fill out the return form on our Australia Post portal and follow their instructions: https://return.auspost.com.au/TREK_BICYCLE -Drop the box at the nominated location. Return Policy - Bikes Customers that wish to return bikes ordered on trekbikes.com must return the bike in new condition to the Trek Retailer where it was first picked up within 30 days of receiving the bike. If you have any additional questions, you can contact our customer care team via phone or via email here

Benefits of creating an account By registering, you've joined millions across the globe who are committed to making the world a better place through cycling. With your account, you'll receive free returns, a detailed order history, and faster checkout with saved billing and shipping information. You'll also be among the first to receive exclusive content and members-only deals. With a tb.com account, returns are easy. Return your parts/accessories to any local trek store or print a return label to ship back to Trek. To access your free shipping return label: Log into your tb.com account, view your order history, and print the return label. Make sure to include your packing slip and reason for return.

Return credit status

Returns will be credited to the original payment method used at the time of purchase. Return credits usually appear on your account within 10 days, but may take up to 30 days, depending on your bank.

30-Day Unconditional Guarantee return

If for any reason you're not satisfied with a Bontrager or Trek aftermarket purchase, return the item, along with the original sales receipt, to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. This guarantee includes Trek and Bontrager aftermarket components, clothing and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Shipping charge refund

If there was an error on your order such as wrong item shipped or damage during shipping, Trek will credit your original shipping charges (if applicable). Call us at +61 2 6173 2499. Shipping charges will be refunded if Trek: 1) ships the incorrect merchandise; 2) the merchandise was shipped damaged or defective; 3) the merchandise was damaged in shipping.

Create your account

Creating an account at trekbikes.com is easy. Click on Login/Register anytime. You can also create an account when you place an order.

• Login / Create an account

Updating your account

You can change your account information by selecting Login/Register . Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred Trek retailer.

Forms of payment accepted MasterCard, Visa, and Visa Debit. Card return status Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4-10 business days. Order declined If your order has been declined, please check with the financial institution that issued the card for additional information. Split Payment We are unable to accept multiple payment options on the same transaction. If you need to use more than one credit card and have multiple items, consider submitting separate orders for the individual items. Or visit a local Trek dealer where they may be able accept payments using multiple cards.

Warrantied for Life Each Trek & Electra carries a simple promise: We’ll take care of you and do what’s right. A lot has changed since the first frame came off the line, but not the pride we take in our work. That’s why we build products to last a lifetime and stand behind them with the industry’s best warranty and loyalty programme. Learn more about Trek Care Limited Warranty for Trek & Electra bicycles here . Unconditional Bontrager Guarantee If for any reason you’re not satisfied with a Bontrager aftermarket purchase, we’ll exchange it. It’s that simple. Return the item, along with proof of purchase, to a Trek retailer or trekbikes.com within 30 days for an exchange or refund. This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense. Crash Replacement If your Bontrager or Electra helmet is impacted within the first year of ownership, we’ll replace it at no charge. Send the helmet, postage pre-paid, with a copy of your receipt and description of the accident. We will send you a new helmet upon receipt of your crashed helmet. Bontrager Limited Warranty Trek Bicycle Corporation warrants new Bontrager® and Trek® branded components, parts and accessories against defects in workmanship and materials, as specified below: 2 years: Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seat posts, stems, tools, water bottle cages and wheels 1 year: Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires and tubes This warranty is effective as of August 1, 2010 and covers only Bontrager® and Trek® branded products. Any products not specifically included above are hereby omitted. This warranty does not cover: Normal wear and tear Improper installation or assembly Improper follow-up maintenance Damage or failure due to accident, misuse, abuse, or neglect Labour charges for part replacement or changeover This warranty is void in its entirety by any modification of the warranted product. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. This warranty applies only to products purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim under this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by product and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. Limited warranty Many of the items that are sold on trekbikes.com come with a manufacturer's warranty. For warranty questions on items not manufactured by Trek, Bontrager, or Garmin, contact the manufacturer directly.

• See warranty policies