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CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Contact CTM

Contact corporate travel management (ctm) today for an obligation-free review of your travel programme..

Our expert team is adept at identifying opportunities to reduce costs, increase efficiencies, drive policy compliance and technology adoption, and deliver a positive return on your travel investment.

Looking for assistance with a recent travel booking? Contact your local CTM travel team.

Take your first step towards better business travel..

Simply submit your enquiry below and one of our travel experts will be in touch shortly.

CTM UK/Europe Head Office

Rex Building 62 Queen Street London EC4R 1EB

CTM Investor Centre

For investor information, visit the Corporate Travel Management Limited Investor Centre at investor.travelctm.com.au

CTM Media Enquiries

Email: [email protected]

CTM Supplier Relations

Hotel/Airline/Car/Rail Partnership Enquiries only: Email: [email protected]

Dedicated helpline for CTM customers

Phone: +44(0)207 429 9600 Hours: 08.30 – 18.00 (Monday – Friday)

CTM24: Available for emergency* support 24 hours a day, 7 days a week. Please provide your name, company and your booking reference to the call handler who will be able to access your booking.

Telephone: +44(0)207 429 9600

*Please note: there is a premium charge for our CTM24 service.

Dedicated helpline for CTM North customers

Central Government Customers

Phone: +44(0)127 472 6424

Scottish Government Customers

Phone: +44(0)127 476 0650

Wider Public Sector Customers

Phone: +44(0)330 008 2000

Private Sector Customers

Available for emergency support 24 hours a day, 7 days a week.

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How do I contact CTM's travel customer support team?

Modified on Mon, 29 Apr 2024 at 12:16 PM

If you need assistance with travel arrangements and would like to speak to a member of CTM's travel team, please find our customer support contact details below:

For assistance with Hotels, please contact our Hotels Team on  [email protected]  or via telephone on 01274 726424 (option 1). 

For assistance with cancelling an online Hotel booking made through Lightning (CTM's Online Booking Tool), please try this solution article in our Knowledge Base which explains the step by step process.

National Rail (UK), International Rail (excl Eurostar), Ferry, Car Parking, Taxis and National Express

For UK National Rail, Ferry, Car Parking, Taxis, National Express or international Rail (excluding Eurostar) please contact our Rail Team on  [email protected]  or via telephone on 01274 726424 (option 2) .

Air, Eurostar or International Car Hire  

For Air, Eurostar or International Car Hire , please contact our Air team on  [email protected]  or via telephone on 01274 726424 .

Meetings or Group Bookings

For Meetings  for more than 9 people, please contact our Meetings team on  [email protected]  or via telephone on 01274 726424 (option 4 ).

For Group bookings of more than 9 people, please contact our Groups team on n [email protected]   or via telephone on 01274 726424 (option 4) .

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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CTM Portal: Smarter travel management

The most simple yet powerful way to manage your business travel – ctm portal..

The portal is a centralized travel hub for all your favorite business travel tools, providing easy and intuitive access to your booking , planning , reporting , risk management and profile management travel tools.

See the CTM Portal in action

Ctm portal - an intuitive, centralized travel management hub for every travel stakeholder, at corporate travel management (ctm), we understand that managing an effective travel program can be complex and time-consuming..

The portal is designed specifically for the end-user experience. We develop our products, features and interface experience based on real customer value and market demand, drawn from CTM’s regular user labs, feature analytics and end-user interviews.

The portal enables single-sign-on for maximum security and user convenience, with configurable access settings which allow specific employees to utilize only the tools relevant to their role. No more searching for passwords across multiple products!

Tools for Travel Managers

Drive program compliance, duty of care, cost control and consistency across your travel program. With single-sign-on access to all their travel management tools in one place, the portal empowers Travel Managers to maximize efficiency and drive outcomes for your business.

CTM Portal tools for Travel Managers:

• Pre-trip approval
• Traveler tracking and emergency communications
• Risk management
• Travel policy
• Travel news and alerts

Tools for Travel Arrangers

Travel Arrangers are now empowered to deliver enhanced speed, accuracy and compliance in their role. Access all your day-to-day travel tools plus communicate directly with targeted travelers via the traveler tracking interface. Designed to maximize user-experience and policy adoption, the portal provides a centralized hub to access all the tools in the Travel Arrangers’ toolkit.

CTM Portal tools for Travel Bookers:

• Online booking tool
• Fare Forecasting
• Traveler profiles
• Itineraries

Tools for Business Travelers

Business Travelers need quick and reliable access to tools and services that make their trips productive, safe and enjoyable. The portal provides a single point of access to important travel documentation, risk management and emergency communications tools, to ensure every business traveler can travel with confidence.

CTM Portal tools for Business Travelers:

• Emergency Communication Tools

Experience the CTM Portal in action. Request a demo today.

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• Online and Mobile Booking Solution
• Reporting and Data Management
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Leisure Travel

Taking vacations regularly is important, whether you actually feel tired or not. Some people feel that they cannot get away from their work because it is too demanding and they feel indispensable. If this is the case, it is probably one of the best possible reasons to take a break from it all. Given that in the long run, fatigue and stress directly affect our physical resistance and mental capacities, a few days of not thinking about work can go a long way to recharging our batteries.  

If it’s been a while since you and your family have been away, let the travel partner you know and trust help you plan a trip full of experiences to remember.  

Our leisure group, CTM Vacations, is ready to be your guide from the beginning to the end, whether your heart desires a vacation packed with adventure or packed with, well ... nothing but relaxation!  We have options for:

Click here to visit the Virtuoso website. Clicking this link will redirect you to the Virtuoso website.  For more information about the benefits of being a Virtuoso traveler, visit  www.virtuoso.com .

What’s the Virtuoso® difference?

Virtuoso is a network of the world’s finest travel advisors and suppliers. It’s a by-invitation only organization through which Member travel agencies have privileged access to exclusive amenities, travel offers, and rare experiences that you can’t get on your own. Global Connections:  With personal contacts at over 1,000 elite airlines, cruise lines, hotels, resorts, and premier destinations worldwide, your Virtuoso affiliated travel advisor puts their relationships to work for you. Unparalleled Expertise:  Virtuoso affiliated travel advisors are among the most well traveled people on the planet. They draw upon their own first-hand experiences when customizing vacations for you. Customized Travel Experiences:  From weekend getaways to trips of a lifetime, counting on the expertise of a Virtuoso affiliated advisor ensures your greatest RETURN on LIFE®. Confidence:  When you have a relationship with a Virtuoso affiliated travel advisor, you’ll rest easy knowing your personal preferences are reflected in every aspect of each vacation experience they design especially for you.

What Our Clients Say About Us

CTM SMART Technology

CTM SMART Technology delivers flexible, personalized and easy-to-use corporate travel management tools for every travel stakeholder. Our suite of travel tools are highly customizable and fully integrated, ensuring that every business trip is easier to manage, the travel budget goes further and everyone’s job is made simpler. Contact CTM today to find out more about our suite of proprietary technology.

Maximising Value for Travel Managers

Ctm is an award-winning global provider of  cost-effective travel management solutions to the corporate market. we understand the complex travel needs of businesses large and small in every global market, and are committed to developing tailored travel solutions that drive results., tailored solutions for corporate travel, contact us today to discover how ctm’s intuitive, integrated corporate business travel management solutions can help you reduce your travel budget., thank you for your enquiry a ctm rep will be in touch shortly, odignimus et volor simagnis audis quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium., quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium. quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium. quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium., qui tectatus prate volutem volectis aut quate maximus illaut doluptate simporem. itamus atis quae cus mo eturios suntem dolorpore, endit andandes dolore am inusa viderae cullibus ari bercimus magnissi venim vereste mquatur aut audisquo vendel iur molupta tiaecto omnihictur, sa sinum voluptiis dellor aut quatem eni velit quibusa pediost eaque., success message.

CTM's Fare Forecasting Technology

CTM’s Fare Forecaster technology drives savings to your travel program through better informed decision making at the time of booking. Fare Forecaster is a powerful and efficient tool for budget planning, enabling users to search for airfares up to 11.5 months in advance and compare the most affordable day to travel at your preferred time across a 21-day window, without entering the online booking tool.

Discover CTM Advisor

Experience the power of personalization, with the smartest travel app you'll never see..

CTM Advisor is the most powerful traveler CRM on the market, providing our experienced global travel experts with instant access to all your travel preferences, trip information, current disruptions, and travel policy parameters as soon as you call.

CTM Advisor also analyzes your past booking behaviors to learn more about your travel preferences, providing the most personalized and efficient booking experiences every time you travel.

Find out more

Submit your enquiry.

Complete this form to get in touch with CTM today. 

Thank you, your profile has been updated.

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Customized travel management solutions

Corporate travel management for every travel style and budget

Whether you’re a global enterprise, national corporate, fast-growing start-up or sme, we can deliver a corporate travel solution that delivers on your goals and your budget..

At CTM, we understand the unique and complex travel needs of businesses of every size, industry and geographic location. That’s why we, as your dedicated travel managers, design highly customized travel solutions that meet your business's travel needs and objectives. From strategic account management to dedicated service teams and self-service online booking tools, every CTM customer benefits from our extensive global buying power and supplier negotiations, intuitive and user-friendly travel technology and world-class customer service and local market expertise. We work with you to provide custom business travel management solutions that adapt to a fast-changing travel landscape no matter the size of your budget or travel program. That’s the CTM difference.

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Power up with CTM SMART Technology

Find out what our customers are saying...

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Case Study: Cost Savings

Using in-depth diagnostic analysis and expert industry insights, CTM determined best practice policies and influenced booking behavior, setting the client ahead of their cost-saving objectives.

Case Study: Hotel Portfolio Review

As hotel spend increased due to growth, our client was looking to reduce corporate travel costs. CTM evaluated and maximized their preferred hotel property portfolio.

Insights Fare Forecasting

CTM's fare forecasting tech enable customers to save 20-50% on flights by shifting travel dates 24-48 hours, promoting savings with better booking behavior.

With CTM you benefit from extensive global buying power, one-stop-shop access to the best corporate negotiated deals, forecasting technology, strategic policy development and regular travel program analysis to save you more.

Improve Efficiency

CTM's expert local travel advisors are available around the clock to support your team. Plus. we put intuitive travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable.

Maximize Safety

Enhance your travelers’ safety while traveling for business with our suite of intuitive and integrated risk management tools including CTM's traveler tracking technology, CTM risk alerts and our CTM mobile travel app.

Download our Corporate Travel Capability Statement

TESTIMONIAL

"We endorse CTM to any company seeking a travel management provider as a true partner and friend, one that delivers a measurable return on investment and is looking to continuously improve its service offering and technology solutions."

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Global Travel Service

Corporate travel management’s (ctm’s) global travel programs are powered by a carefully crafted team of global service experts, identified for their expertise and experience in delivering results where your business needs them..

As a CTM customer, you’re supported 24/7 by a team of dedicated travel experts, ensuring maximum safety, productivity and peace of mind wherever your travels take you.

Experience the CTM difference

Global service, delivered consistently and expertly in every region.

Your dedicated global travel team is centrally managed by a Global Travel Program Manager, providing one point of contact for all program performance, optimization and policy development needs, and serviced by a dedicated team of regional travel experts in every market your business operates in.

At CTM, we believe that service should feel familiar wherever you are in the world. Calling your travel team should feel like calling an old friend who knows your needs and can be trusted to deliver on them.

Your dedicated CTM travel team is with you every step of the way, at every hour of the day. Whether you’re catching up with colleagues in New York, securing a deal in London, attending an event in Singapore or anywhere in between, you’re only one call or one click away from an expert who knows you by name and understands your every need.

Testimonial

CTM's staff are unsurpassed in travel experience. Supported by their online platform (Lightning) and reinforced with 24/7 emergency help, why would you use anyone else!

- Westside Corporation -

Dealing with CTM is always an easy experience. The service delivery from consultants is world class.

- LOGOS Property -

Driving Performance for Every Travel Stakeholder

No matter the size of your business or travel program, we understand the importance of every individual to the success of your program.

We take pride in making every business traveler, travel advisor, and travel program stakeholder feel like they’re the only one, by providing highly personalized solutions that empower your people to perform.

We use big data to drive personalized experiences at every customer touchpoint, so you never get lost in the crowd. From understanding your booking trends and unique preferences, to customized interface experiences and omni-channel support, we understand that it’s the power of one that drives the performance of many.

Experience the CTM difference today.

People are the core of our success.

CTM Advisor

CTM Advisor powers intelligent global customer servicing by sharing travel data across regions and platforms for elevated, intelligent service.

VIP Service: CTM Elite

CTM Elite is an optional premium tailored VIP service solution to meet your unique organizational and executive travel needs.

Give your team the global service and support they need to travel with confidence.

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Contact CTM

Contact corporate travel management (ctm) today for an obligation-free review of your travel program ..

Our expert team are adept at identifying opportunities to reduce costs, increase efficiencies, drive policy compliance and technology adoption, and deliver a positive return on your travel investment.

Contact CTM and take your first step towards better business travel

Simply submit your enquiry below and one of our travel experts will be in touch shortly.

CTM Hong Kong (Asia Head Office)

Unit 01, 18/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, Hong Kong Phone: +852 2313 9722

CTM Singapore

Level 8, 30 Raffles Place, CIMB Plaza, Singapore, 048622

2702, 27/F, Greentech Tower, 436 Heng Feng Road, Jing An District, Shanghai, China Phone: +8621 2356 5000

4F-1, No. 237 Song Jiang Road, Zhongshan District, Taipei 10483, Taiwan Phone: +886 2 2502 7988

Bizflex Kanda 8F, 1-3-33 Kanda-Sudacho, Chiyoda-ku, Tokyo 101-0041 Phone: +81 50 1753 1480

CTM Investor Centre

For investor information, visit the Corporate Travel Management Limited Investor Centre at investor.travelctm.com.au

CTM Investor Enquiries

Allison Dodd Email: [email protected] Phone: +61 7 3210 3354

CTM Media Enquiries

Annabel Ausmus Email: [email protected] Phone: +61 414 692 058

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• Strategic Account Management
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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Connecting business through travel

Connecting ideas through travel

Connecting people through travel

Welcome to ctm. we do business travel, differently., corporate travel management (ctm) is a leader in business travel management services in australia, new zealand and beyond. we drive savings, efficiency, safety, and sustainability to businesses and corporate travellers, wherever your business takes you..

When you partner with CTM you’ll enjoy the experience of business travel done differently – a uniquely designed travel program, built for your business’s specific travel needs and objectives, and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team.

So if you’re looking for a tailored travel management solution, delivering customer service excellence, innovative technology and a demonstrable return on investment, you’re in the right place.

Experience the CTM difference

Elevate your travel program with Corporate Travel Management

Is your travel program delivering savings, efficiency, and safety to your business and travelling workforce? Are you leveraging your travel data to negotiate better travel deals and positively influence booking behaviours? Do you have access to the tools you need to control your budget, reduce risk, improve sustainability and maximise employee well-being?

If not, it’s time to elevate your travel program with CTM.

We don’t believe in a one-size fits all approach to travel management. We work in partnership with your team to design a tailored travel program, utilising proven strategies and leveraging big data, to deliver strategic outcomes which align with your business’s unique objectives and priorities. Find out how CTM’s solutions can transform your business travel program and budget today.

Get more from your business travel program

Bigger savings

For every dollar spent on our travel management services, we’ll return more to you in savings.

Greater efficiency

Our expertise, 24/7 support and intuitive technology significantly improves your team's efficiency.

Award-winning service

Access award-winning service and solutions designed for your needs, via your prefered channel.

Heightened safety

Drive safety and well-being to your travelling workforce to reduce risk and increase productivity.

Improved sustainability

Travel doesn't have to cost the earth. Our tools and solutions support more sustainable travel.

Better insights

Unleash the power of reliable, actionable data to drive program performance and accountability.

Take your travel program from average to exceptional

Take your travel budget further

For every dollar spent on our travel management services, we’ll return more to you in savings. That’s the CTM difference.

How we do it

• You’ll benefit from CTM’s extensive global buying power and supplier negotiations to experience exceptional deals on flights, accommodation and car rental
• Your CTM travel platform provides one-stop-shop access to the best corporate negotiated deals, last-minute inventory and dynamic supplier content (NDC-ready), all comparable side-by-side for maximum speed, choice and value
• CTM’s forecasting technology visualises the cheapest time to travel in a single search, ensuring you travel at the most affordable time
• Your strategic Account Manager will design a bespoke travel policy based on your unique travel behaviours and business objectives, and conducts regular travel program analysis and benchmarking to identify ongoing savings opportunities
• Consolidate your corporate travel, meetings and events spend with CTM for stronger supplier negotiation power and access to great corporate and event travel deals.

Increase efficiency

Get where you’re going fast.

Leverage CTM’s travel expertise, 24/7 support and intuitive technology to significantly improve your employees’ productivity.

• We put intuitive  travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable
• Choose your preferred self-service online booking tool and a mobile app to book all your flights, hotels and car rental in a single transaction
• Enjoy round-the-clock travel service from CTM’s travel advisors , via a channel of your choice, for friendly, knowledgeable, and relevant travel support wherever and whenever you need it
• Enjoy access to live consolidated travel reporting across every aspect of your travel program, driving increased visibility, control, and efficiency.

Maximise safety

Boost travel confidence & productivity

Enhance your employee’s safety while travelling for business with our suite of intuitive and integrated risk management tools.

• Traveller tracking technology enables you to track and communicate with travellers in the event of an emergency, including one-click ‘proof of life’
• Pre-trip approval workflows enable risk identification and management prior to booking
• CTM risk alerts send email and SMS notifications to affected travellers based on itinerary location and risk levels
• CTM Mobile travel app enables travellers to book and manage their travel needs on-the-go for greater independence.

Get connected.

Contact our team today to discuss your travel program needs., transformative business travel technology.

Global scale, local expertise, agile tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built for simplicity, consistency, flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your feedback drives our roadmap

We put you front and centre of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Take a tour of our tech stack

Testimonial

The service experience provided and standards we expect from CTM have always been critical to our business success... We now have no ‘downtime’ when a consultant is out of the office, as the entire team knows our policy and our travellers’ needs. This always gives us excellent service continuity, which makes my role just that little bit easier.

- Engineering client -

CTM held our hand through the [implementation] process – training on the booking tool was clear and concise, and the entire exercise could not have run more smoothly.

- Food manufacturing client -

Challenger continues to seek the best return on its investments in technology. Partnering with CTM to implement Fare Forecaster was a commonsense decision that met our needs in achieving this goal.

- Challenger -

Corporate meetings & events

Take your corporate meetings and events to a new level of performance with CTM’s specialist event management team, ETM . Our expert event organisers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximising your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

You might be interested in...

Solutions for every business size

Whether you’re a global enterprise, national corporate, or fast-growing start-up, we design travel management solutions that deliver on your goals.

Integrated technology ecosystem

Our technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Our customer success stories

Don't just take our word for it. Explore our customer case studies and success stories to see how CTM has delivered results for businesses like yours.

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Book - Travel Management Services

Corporate Travel Management (CTM)   is the sole provider of Travel Management Services (TMS) to the Australian Government.

Under the Whole of Australian Government (WoAG) TMS arrangement, CTM provides the following products and services to participating entities:

• Booking services for air travel, hotel, bus, sea, rail and car rental
• Special booking services, including charter flights and group bookings
• Ground transport services, including chauffeur and limousine reservations
• 24/7 support for travellers, bookers and Entity Travel Teams
• A VIP program
• Passport, visa and immigration assistance
• Entity travel reporting
• Automated management of airline credits (Tickets in Credit)
• A dedicated Account Manager
• Access to ICT specialists, who can integrate CTM's applications with entity systems (e.g. expense management, human resource management and financial management systems)
• Online and face-to-face training regarding the use of CTM's systems and services.

Due to the commercially sensitive information contained within the Deed (e.g. pricing, service levels etc.), the Deed is securely stored on GovTEAMS within the 'WoAG travel Arrangements' community. Access to this community is limited to members of the Travel Teams within participating entities. To request access to this community, contact the WoAG Travel Team.

CTM's Portal provides participating entities with access to a range of tools and resources to assist in the management of entity travel programs. The Portal can be accessed by visiting CTM's homepage and entering your login credentials. Depending on the Portal permissions granted within each entity users will have access to the following features:

• Profile Management The Portal is integrated with CTM's Profile Management System, allowing authorised users to create, edit and delete traveller profiles.
• Access to the Online Booking Tool (CTM) The Portal provides a single-sign-on connection to cytric , allowing authorised users to access the CTM without additional login credentials. cytric's features and functionality is discussed in more detail below.
• Access to travel documents Itineraries and invoices for all bookings, either made online via cytric or offline with a CTM consultant, are stored within the Portal. Authorised users can access and download all current and historic travel documents.
• Access to travel reporting  CTMT's reporting tool is accessible to authorised users via the Portal. Shortly after a booking is made or changed, the related travel data is uploaded into the reporting tool, allowing Entity Travel Teams near-instant access to examine their entity's travel spend and booking behaviours.
• Travel alerts and CTM updates CTM use the Portal to post information about events and incidents that could impact entity's travel, such as system enhancements or outages, natural disasters and airport closures. Entities can also use to Portal to post information internally to Travel Bookers and Travellers within their entity.
• Navigating the Portal
• Making and managing bookings in cytric
• Creating and editing profiles
• Accessing invoices and itineraries

The Portal also includes Frequently Asked Questions (FAQs) and allows users to submit feedback to specific areas of CTM.

Booking Options

Travel bookings can be created and managed through the WoAG TMS arrangements two ways:

• Online via CTM's Online Booking Tool ( cytric ) CTM, through their Portal, provides participating entities access to their CTM, cytric . Travel Bookers are encouraged to use cytric wherever possible, as this booking method is the most efficient way to book and manage travel.
• Offline (email or phone) through a CTM consultant CTM's team of experienced travel consultants are available via phone and email to assist Travel Bookers with more complex travel requirements, such as international travel with multiple destinations, group bookings and bookings for travellers with special requirements. Each participating entity has a dedicated 1300 phone number to access CTM's call centre. Visit the Contacts page for more information about contacting CTM.

Online Booking Tool - cytric

Access CTM, cytric , allows users to book domestic and international travel – including air travel, accommodation and car rental - without the involvement of a CTM consultant. cytric allows bookings for up to nine passengers, travelling to six or less destinations. The CTM is the preferred booking method as it is the most efficient way to book and manage travel.

CTM provide participating entities access to a reporting tool, which is available through the Portal. This tool provides entities near-instant access to view and manipulate data relating to their travel program. Access to CTM's reporting tool is managed by Entity Travel Teams.

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