e visits kaiser

Get quick care with e-visits—a short route to non-urgent medical help

Sometimes you have a minor health concern, and you don’t have time for a medical appointment. Or you want a doctor to help your care for the condition on your own, which can help you save money. For these situations and others, a Kaiser Permanente e-visit is a quick, easy way to get the answers you need.

Unlike a typical in-person visit, e-visits are done online without an appointment, so you can start one nearly any time. And it’s as easy as telling us what’s wrong and answering some quick questions about your symptoms.

Available from 8 a.m. to midnight ET every day, e-visits are great for nonemergency circumstances, such as:

• Sinus symptoms
• Urinary symptoms
• Eye irritation or discharge
• Scheduling a COVID-19 PCR test (via nasal swab)
• Scheduling a COVID-19 antibody test (to see if you’ve had the virus in the past)

Getting started is as easy as 1-2-3

• Go to our e-visits  page or use the Kaiser Permanente app.
• Answer a quick series of questions about your symptoms and concerns.
• Get personalized care advice/treatment from a physician—usually within 2 hours.

If a prescribed medication is recommended, you’ll receive a prescription from a clinician via secure email during regular business hours. And your e-visit responses become part of your secure electronic health record, helping to ensure better, easier, and safer follow-up care.

Save a trip to your doctor’s office and try a Kaiser Permanente e-visit when you need non-urgent medical care. You’ll get care questions answered quickly and take the guesswork out of what’s next.

Learn more about e-visits at kp.org/getcare .

Recent Posts

• previous post: New state-of-the-art facility in Springfield, Virginia to open in 2022
• next post: Look cool for back-to-school discounts at Vision Essentials

Loading, just a moment...

• Advanced Urgent Care
• Cancer care
• Cardiac care
• Chronic care
• Maternity care
• Neurology care
• Pediatric care
• Women’s care

Virtual care

• Awards and recognition

Get the care you need on your terms with our virtual care services

• Cold, sinus, and flu-like symptoms
• COVID-19 testing and immunizations
• Emergency contraception*
• Herpes (cold sores or genital)*
• Influenza (flu) shot scheduling
• International travel immunization
• Mental wellness (anxiety and/or depression)*
• Rash (ages 2 months and up)
• STI (sexually transmitted infection) testing*
• Urinary symptoms*
• Vaginal discharge*
• Work or school notes

What’s special about the way we deliver care?

Better access

Virtual care around the clock means you can access medical services from the comfort of your home or office — whenever you need it.

Better care coordination

Your digital health record connects your entire care team — pharmacist, nurses, diagnostic technicians, and specialists. When you have a virtual visit, any notes, prescriptions, or test orders are entered right away, so your personal physician can consult your after-visit summary and provide follow-up care, if needed.

Better outcomes

Virtual care around the clock — get convenient access to medical services from the comfort of your home or work. Our suite of virtual care services includes:

Get Care Now with a Clinician

Have a video or phone visit with a physician for virtual urgent care 24/7 — no appointment needed. 1

Chat with a Nurse

Secure message

Communicate with your care team securely and get a response usually within 2 days.

24/7 advice line

Book a virtual visit (phone or video) 1 with your primary care physician, specialist, or other health care team members.

Mail Order Pharmacy

Virtual care services are a significant part of the present and future state of health care. By choosing any of our virtual care options, you’ll enjoy a number of benefits:

• Convenience: Access health care from the comfort of your home or office at a time that works best for you.
• Advice from experienced care teams: Our virtual care services are provided by knowledgeable, highly skilled health care professionals.
• Saving time: Skip the wait at a doctor’s office or urgent care facility by using our virtual care services.
• Accessibility: Virtual care is available for a wide range of medical conditions and symptoms.
• Cost-effective: Depending on your plan, virtual care is provided at no additional cost.

Your digital health record connects your entire care team — primary care physician, pharmacist, nurses, diagnostic technicians, and specialists. When you have a virtual visit, any notes, prescriptions, or test orders are entered right away, so your care team can consult your after-visit summary and provide follow up care, if needed.  

Your doctor can even have a separate video consultation with a specialist during your virtual visit if more targeted care is necessary.

With online access to your complete health background at their fingertips, your care team works together to customize treatment to your precise needs. So you can rest assured you’re getting care that’s right for you.

At Kaiser Permanente of the Mid-Atlantic States, we’re highly committed to clinical excellence. Our virtual care services are designed to be reliable, providing you with the confidence that you’ll receive the same level of care virtually as you would during an in-person visit.

And if you have a chronic illness, such as diabetes, high blood pressure, or heart disease, your care team can monitor your condition remotely for real-time observation, without you needing to visit a medical center. This means your doctor can act quickly if needed to get you to treatment. You’ll not only save time, effort, and hassle, you’ll experience better outcomes when you know your care team is on top of your health.

Here’s a snapshot of Kaiser Permanente’s virtual care by the numbers:

83K+ virtual urgent care visits since 2021

41K+ in 2023

35 minutes average wait time 

Chat with an advice RN

399K+ chats with advice nurses since 2021

158K+ in 2023 with an average wait time of 3 minutes

2.3+ million completed e-visits since 2019

476K+ done in 2023

Less than 1-hour average turnaround time

67% automated self-service care

24/7 advice phone line

420K+ calls in 2023

1 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.

2 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.

• Accessibility
• Nondiscrimination Notice
• Website Privacy
• HIPAA Notice of Privacy Practices
• Terms & Conditions
• Rights & Responsibilities
• Disaster Planning
• Technical Information
• Contact Site Manager

Privacy Statement Notice

✖ Close

• Northern California
• Southern California
• Colorado - Denver/Boulder
• Colorado-Mountain Area
• Northern Colorado
• Southern Colorado
• Mid-Atlantic States
• Oregon/Washington

• Find a Doctor
• Locate a Facility
• Ver contenido en español . pagina externa
• Help in other languages . external page
• Member Sign On . external page

Discover Kaiser Permanente in:

• Antelope Valley
• Baldwin Park
• Kern County
• Los Angeles
• Orange County
• Panorama City
• Riverside County
• San Bernardino County
• Ventura County
• West Los Angeles
• Woodland Hills
• Welcome Tab
• Health care services Tab - Selected
• San Diego locations Tab
• Emergency, urgent & after-hours care Tab
• Community & events Tab

Connect to Care Your Way

• Coordinated Cancer Care in San Diego
• World-Class Cardiac Care in San Diego
• Primary care
• Specialty care
• Maternity & Women’s Health
• Health care ethics & decisions
• Mobile Health Vehicle
• Search Kaiser Permanente physicians
• Kaiser Permanente's Care Stories Blog

No matter what life throws your way, you can connect to care where and when you want it. E-visits, telephone, and video appointments are simple and secure ways to get care and save yourself an office visit. They’ll even be tracked in your KP electronic health record. All you need is a computer, smartphone, or mobile device.

Manage your care with kp.org

• Book telephone appointments and access e-visits
• Schedule and cancel routine in-person appointments
• Email your doctor’s office with non-urgent questions
• Refill most prescriptions
• View most lab test results
• Print vaccination records for school, sports, and camp
• Check your plan’s benefits, view claims, or estimate costs
• Manage a family member’s health care

Get quick and convenient online care for common conditions – 24 hours a day, 7 days a week. Based on your answers to a brief E-visit questionnaire, you will receive treatment advice and prescriptions (if appropriate) in about 2 hours without a trip to your doctor’s office.

Examples of conditions for an E-visit include:

To access E-visits

• Log in at kp.org/appointments or go to Get Care on the KP mobile app
• Answer questions online about your symptoms
• Based on your answers, you’ll receive treatment information or instructions

Telephone appointments

Telephone appointments are great for minor health conditions and follow-up care. Some examples of conditions you might address with a telephone appointment:

• Colds and coughs
• Upper respiratory infection
• Some follow-up visits

Video appointments

Want a convenient, secure way to see a doctor wherever you are? Meet face-to-face with a doctor online by computer, smartphone or tablet. Schedule a phone or video visit pre- and post-op — so you can prepare and recover at home. You can also review test results, discuss your questions, and consult with providers from other specialties. Download flyer to learn more.

Some examples of conditions for a video visit:

Getting started with video appointments

Video appointments are easy and getting set up takes just a few minutes. For step-by-step directions on how to join or prepare for a video visit, download to learn more .

Need Technical Support Help?

We’re here to help you have a great care experience. If you have technical support questions about a scheduled video appointment, call toll free 1-844-800-0820 (Monday-Friday, 8:30 am to 5 pm)

Make an appointment

Most e-visit users didn’t need follow-up care, research finds

• March 24, 2021

Simple, quick format for basic health concerns part of Kaiser Permanente’s growing toolbox of virtual care options

Four out of 5 Kaiser Permanente Northern California members who used a simplified online e-visit for a basic health concern did not need follow-up care in the following week, a new analysis finds.

The study, published March 24 in JAMA Network Open , evaluated e-visit use during the second half of 2019, before the pandemic. The authors examined 21,070 e-visits and found 81% did not involve any kind of follow-up visit during the following week.

Bhargava and coauthor Mary Reed, DrPH , a senior research scientist with the Division of Research , discussed the findings.

What is an e-visit and how does it differ from other virtual visits available from Kaiser Permanente?

Bhargava: E-visits were launched at Kaiser Permanente Northern California in July 2018. They provide quick and safe care for our patients who prefer to do things online. There’s a turnaround time of 2 hours or less for a physician to review your concern and to have your prescriptions waiting, your lab orders placed, and instructions or advice for you — that’s the beauty of an e-visit.

From the physician’s point of view, we have access to the patient’s electronic medical record along with the patient’s submitted responses to concise questionnaires. Physicians can do a quick assessment and within an average of 2 to 3 minutes take care of the clinical issue.

Reed: The e-visit exists in an ecosystem of multiple ways to get care at Kaiser Permanente, both virtual and in-person. Other virtual visits include appointments to talk with a physician by phone, which has been available at Kaiser Permanente since at least 2006, or by video visit, which was started in 2015. The term e-visit or virtual visit may also refer to an online experience managed solely by an algorithm. In contrast, the ones we studied here all actually had hands-on physician involvement.

What were you hoping to find out with this analysis?

Bhargava: When we design a new care system, it is essential to ensure that it is efficient and provides an excellent care experience that is clinically safe. With this study, we found that we provided patients with an additional, convenient option for getting timely care, and most of the time they needed no follow-up within 7 days. We know that some patients do need to come back for follow-up care with any type of visit. However, when 81% do not message their clinician nor need a follow-up visit, e-visits are confirmed as a successful mode for providing care. We are really happy with this success rate.

As part of this study, we also did a sampling of patient charts and found no evidence of quality concerns for patients who used the e-visit system. The exclusion criteria built into e-visits direct patients to higher level of care when needed, and our physicians use the smart sets developed to manage patients within the e-visit. We were pleased with the finding that we are providing effective and safe care with e-visits.

The e-visit platform has been expanded for use in the COVID-19 pandemic. Can you explain how?

Bhargava: In March 2020, at the start of the pandemic, we developed an innovative platform to allow our members to get their COVID-19 concerns and symptoms managed. We knew there would be a huge volume of questions and concerns related to COVID-19. The fact that we already had an e-visit platform allowed us to quickly pivot to it during the pandemic.

What other questions would you like to research about e-visits?

Reed: This has been a really productive partnership between the Division of Research, our technology group, and the operational and front-line clinical leaders. We’re planning to continue to study and understand the way that this affects patient access to care and convenience, including during the pandemic as we further expand to more e-visit options.

This Post Has 0 Comments

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

Related Stories

Algorithm can label messages to physicians to streamline review process

Medical records, AI offer clues for spotting suicide risk

Kaiser Permanente coordinates real-world demonstrations of AI, machine learning in health care

Telehealth primary care outcomes remained steady well into 2021

Division of Research 4480 Hacienda Drive Pleasanton, CA 94588

Privacy Policy | Terms and Conditions

Follow us on these external social media sites that will open in a new browser window.

© 2024 Kaiser Permanente Division of Research

A .gov website belongs to an official government organization in the United States.

A lock ( ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

• About Adverse Childhood Experiences
• Risk and Protective Factors
• Program: Essentials for Childhood: Preventing Adverse Childhood Experiences through Data to Action
• Adverse childhood experiences can have long-term impacts on health, opportunity and well-being.
• Adverse childhood experiences are common and some groups experience them more than others.

What are adverse childhood experiences?

Adverse childhood experiences, or ACEs, are potentially traumatic events that occur in childhood (0-17 years). Examples include: 1

• Experiencing violence, abuse, or neglect.
• Witnessing violence in the home or community.
• Having a family member attempt or die by suicide.

Also included are aspects of the child’s environment that can undermine their sense of safety, stability, and bonding. Examples can include growing up in a household with: 1

• Substance use problems.
• Mental health problems.
• Instability due to parental separation.
• Instability due to household members being in jail or prison.

The examples above are not a complete list of adverse experiences. Many other traumatic experiences could impact health and well-being. This can include not having enough food to eat, experiencing homelessness or unstable housing, or experiencing discrimination. 2 3 4 5 6

Quick facts and stats

ACEs are common. About 64% of adults in the United States reported they had experienced at least one type of ACE before age 18. Nearly one in six (17.3%) adults reported they had experienced four or more types of ACEs. 7

Preventing ACEs could potentially reduce many health conditions. Estimates show up to 1.9 million heart disease cases and 21 million depression cases potentially could have been avoided by preventing ACEs. 1

Some people are at greater risk of experiencing one or more ACEs than others. While all children are at risk of ACEs, numerous studies show inequities in such experiences. These inequalities are linked to the historical, social, and economic environments in which some families live. 5 6 ACEs were highest among females, non-Hispanic American Indian or Alaska Native adults, and adults who are unemployed or unable to work. 7

ACEs are costly. ACEs-related health consequences cost an estimated economic burden of $748 billion annually in Bermuda, Canada, and the United States. 8

ACEs can have lasting effects on health and well-being in childhood and life opportunities well into adulthood. 9 Life opportunities include things like education and job potential. These experiences can increase the risks of injury, sexually transmitted infections, and involvement in sex trafficking. They can also increase risks for maternal and child health problems including teen pregnancy, pregnancy complications, and fetal death. Also included are a range of chronic diseases and leading causes of death, such as cancer, diabetes, heart disease, and suicide. 1 10 11 12 13 14 15 16 17

ACEs and associated social determinants of health, such as living in under-resourced or racially segregated neighborhoods, can cause toxic stress. Toxic stress, or extended or prolonged stress, from ACEs can negatively affect children’s brain development, immune systems, and stress-response systems. These changes can affect children’s attention, decision-making, and learning. 18

Children growing up with toxic stress may have difficulty forming healthy and stable relationships. They may also have unstable work histories as adults and struggle with finances, jobs, and depression throughout life. 18 These effects can also be passed on to their own children. 19 20 21 Some children may face further exposure to toxic stress from historical and ongoing traumas. These historical and ongoing traumas refer to experiences of racial discrimination or the impacts of poverty resulting from limited educational and economic opportunities. 1 6

Adverse childhood experiences can be prevented. Certain factors may increase or decrease the risk of experiencing adverse childhood experiences.

Preventing adverse childhood experiences requires understanding and addressing the factors that put people at risk for or protect them from violence.

Creating safe, stable, nurturing relationships and environments for all children can prevent ACEs and help all children reach their full potential. We all have a role to play.

• Merrick MT, Ford DC, Ports KA, et al. Vital Signs: Estimated Proportion of Adult Health Problems Attributable to Adverse Childhood Experiences and Implications for Prevention — 25 States, 2015–2017. MMWR Morb Mortal Wkly Rep 2019;68:999-1005. DOI: http://dx.doi.org/10.15585/mmwr.mm6844e1 .
• Cain KS, Meyer SC, Cummer E, Patel KK, Casacchia NJ, Montez K, Palakshappa D, Brown CL. Association of Food Insecurity with Mental Health Outcomes in Parents and Children. Science Direct. 2022; 22:7; 1105-1114. DOI: https://doi.org/10.1016/j.acap.2022.04.010 .
• Smith-Grant J, Kilmer G, Brener N, Robin L, Underwood M. Risk Behaviors and Experiences Among Youth Experiencing Homelessness—Youth Risk Behavior Survey, 23 U.S. States and 11 Local School Districts. Journal of Community Health. 2022; 47: 324-333.
• Experiencing discrimination: Early Childhood Adversity, Toxic Stress, and the Impacts of Racism on the Foundations of Health | Annual Review of Public Health https://doi.org/10.1146/annurev-publhealth-090419-101940 .
• Sedlak A, Mettenburg J, Basena M, et al. Fourth national incidence study of child abuse and neglect (NIS-4): Report to Congress. Executive Summary. Washington, DC: U.S. Department of Health an Human Services, Administration for Children and Families.; 2010.
• Font S, Maguire-Jack K. Pathways from childhood abuse and other adversities to adult health risks: The role of adult socioeconomic conditions. Child Abuse Negl. 2016;51:390-399.
• Swedo EA, Aslam MV, Dahlberg LL, et al. Prevalence of Adverse Childhood Experiences Among U.S. Adults — Behavioral Risk Factor Surveillance System, 2011–2020. MMWR Morb Mortal Wkly Rep 2023;72:707–715. DOI: http://dx.doi.org/10.15585/mmwr.mm7226a2 .
• Bellis, MA, et al. Life Course Health Consequences and Associated Annual Costs of Adverse Childhood Experiences Across Europe and North America: A Systematic Review and Meta-Analysis. Lancet Public Health 2019.
• Adverse Childhood Experiences During the COVID-19 Pandemic and Associations with Poor Mental Health and Suicidal Behaviors Among High School Students — Adolescent Behaviors and Experiences Survey, United States, January–June 2021 | MMWR
• Hillis SD, Anda RF, Dube SR, Felitti VJ, Marchbanks PA, Marks JS. The association between adverse childhood experiences and adolescent pregnancy, long-term psychosocial consequences, and fetal death. Pediatrics. 2004 Feb;113(2):320-7.
• Miller ES, Fleming O, Ekpe EE, Grobman WA, Heard-Garris N. Association Between Adverse Childhood Experiences and Adverse Pregnancy Outcomes. Obstetrics & Gynecology . 2021;138(5):770-776. https://doi.org/10.1097/AOG.0000000000004570 .
• Sulaiman S, Premji SS, Tavangar F, et al. Total Adverse Childhood Experiences and Preterm Birth: A Systematic Review. Matern Child Health J . 2021;25(10):1581-1594. https://doi.org/10.1007/s10995-021-03176-6 .
• Ciciolla L, Shreffler KM, Tiemeyer S. Maternal Childhood Adversity as a Risk for Perinatal Complications and NICU Hospitalization. Journal of Pediatric Psychology . 2021;46(7):801-813. https://doi.org/10.1093/jpepsy/jsab027 .
• Mersky JP, Lee CP. Adverse childhood experiences and poor birth outcomes in a diverse, low-income sample. BMC pregnancy and childbirth. 2019;19(1). https://doi.org/10.1186/s12884-019-2560-8 .
• Reid JA, Baglivio MT, Piquero AR, Greenwald MA, Epps N. No youth left behind to human trafficking: Exploring profiles of risk. American journal of orthopsychiatry. 2019;89(6):704.
• Diamond-Welch B, Kosloski AE. Adverse childhood experiences and propensity to participate in the commercialized sex market. Child Abuse & Neglect. 2020 Jun 1;104:104468.
• Shonkoff, J. P., Garner, A. S., Committee on Psychosocial Aspects of Child and Family Health, Committee on Early Childhood, Adoption, and Dependent Care, & Section on Developmental and Behavioral Pediatrics (2012). The lifelong effects of early childhood adversity and toxic stress. Pediatrics, 129(1), e232–e246. https://doi.org/10.1542/peds.2011-2663
• Narayan AJ, Kalstabakken AW, Labella MH, Nerenberg LS, Monn AR, Masten AS. Intergenerational continuity of adverse childhood experiences in homeless families: unpacking exposure to maltreatment versus family dysfunction. Am J Orthopsych. 2017;87(1):3. https://doi.org/10.1037/ort0000133 .
• Schofield TJ, Donnellan MB, Merrick MT, Ports KA, Klevens J, Leeb R. Intergenerational continuity in adverse childhood experiences and rural community environments. Am J Public Health. 2018;108(9):1148-1152. https://doi.org/10.2105/AJPH.2018.304598 .
• Schofield TJ, Lee RD, Merrick MT. Safe, stable, nurturing relationships as a moderator of intergenerational continuity of child maltreatment: a meta-analysis. J Adolesc Health. 2013;53(4 Suppl):S32-38. https://doi.org/10.1016/j.jadohealth.2013.05.004 .

Adverse Childhood Experiences (ACEs)

ACEs can have a tremendous impact on lifelong health and opportunity. CDC works to understand ACEs and prevent them.

Things to Do in Ivanteyevka, Russia - Ivanteyevka Attractions

Things to do in ivanteyevka.

• 5.0 of 5 bubbles
• 4.0 of 5 bubbles & up
• 3.0 of 5 bubbles & up
• Good for a Rainy Day
• Good for Kids
• Good for Big Groups
• Adventurous
• Budget-friendly
• Hidden Gems
• Good for Couples
• Honeymoon spot
• Good for Adrenaline Seekers
• Things to do ranked using Tripadvisor data including reviews, ratings, photos, and popularity.

1. Temple of the Smolensk Icon of the Mother of God

2. Church of St. George

3. Monument to Saint Nicholas

4. ivanteyevka local lore museum.

5. Zhuravli Park

6. Klyuch Tower with a Vane

7. Ivanteevka Chapel

9. monument to the russian factory-worker and patron vladimir lyzhin.

10. Palace of Culture Yubileyny

11. cinema kompani.