gaura travel reviews

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Reviews 1.9.

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God Bless the team at Gaura travels

i always travel with gaura travels.this time i made a booking for my mum and sister who are travelling from India to Australia .Benedict JM was very patient and helpful.his cummunication and promptness of various flights are very impresive ,highly recommend gaura travels .well done guys .you make the best team .God Bless

Date of experience : 17 April 2024

They have no office in Australia

They have no office in Australia. All they have is a call centre at 11 th floor , Infinity Towers, Sector V , Saltlake, Kolkata, India. The agents are paid $200-$300 per month making them work for 6 days a week. They scam people.

Date of experience : 16 April 2024

We paid full amount three months…

We paid full amount three months ago..we planned everything and when I called for my eticket they are saying that now ticket prices gone up..your tickets has been cancelled, nobody informed us about cancellation, and now we are calling for etickets, they are transferring our call from one department to other, pls don’t book ur tickets with gaura travel, it’s my request

Date of experience : 29 March 2024

Great customer service by Chandrima

Great customer service by Chandrima, pooja S. Just need to brush up more about Airline services apart from that it's a good experience good prices. Keep up the great work. I will definitely come back in future.

Date of experience : 03 December 2023

Excellent Service

Excellent Service. Their staff is always polite and friendly. They always find the right deal and help my family fly comfortably. I have been using Gaura travel services for almost 3 years now. I highly recommend Gaura for stress free travel.

Date of experience : 12 January 2023

Reply from Gaura Travel

Hello, Paras! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Harassment and biggest shame

The worst service , it's a big fraud and conspiracy . They show lower prices and assure you give best service but the moment u pay 5 % they change prices and ask u to pay higher price and demand rebooking which means extra 5 % Money. Call transfer keep happening bw people and none is reliable. They gave serious harassment after we gave full money to them and no tickets issued insteqd they said book again and pay extra charged plus booking fees. I don't know what ll I do but this is first time this emotional and financial stress that made my trip like worst trip already before starting , I feel foolish myself that people left similar reviews still I went with them even I called 5 more agents I found the price initially very competitive . So don't fall on same trap like me. Don't go with them ,let this company fall apart, and go bank crupt as all the money they made is through mistrust and fraud .

Date of experience : 23 January 2024

INEFFECIENT AND IRRESPONSIBLE - DON'T BOOK WITH THEM

15DAYS CANCELLATION POLICY NOT MENTIONED ANYWHERE IN THE DOCUMENT! LOST ALL 1200 DOLLARS. BECAUSE THE COMPLAINTS TEAM DIDN'T REPLY ME ON TIME, THE DATE CHANGE CAN ALSO NOT BE DONE ON TIME AS INFORMED BY THE DATE CHANGE TEAM! YOU GUYS ARE TERRIBLE AND IRRESPONSIBLE, specially you SURPIYA who after my repeated requests didn't call back on time and just informed me at 8 pm Melbourne time, WHEN THE TIME FOR AIRLINES IS CLOSED. Because of your delay, I now can't even change my date. HORRIBLE HORRIBLE Experience! HORRIBLE

Date of experience : 06 December 2023

it’s really veryvwr bad experience it’s my…

it’s really very bad experience it’s my mistake because i did not read reviews first i should read him is the feed back bt now i understand. i got very bad experience from gora travels i request to everyone plz don’t go to gora travels i m opening take name even date time tickets and they told me every time wrong detail evan they told me wrong airport and i got problem for my luggage also i don’t have any abuses words because m totally disturbed with gora travels and with staff evan kajal gave me no and she did not picked my phone

Date of experience : 14 March 2024

It's very shocking and shameful act the…

It's very shocking and shameful act the service is poor they don't want to issue ticket even taking full payment finally when got it found wrong title in name They were asking money on the name of corrections which were looks like purposely left ignored by customer representatives male and female name are very easy to recognise in indian community.its totally rip off misleading I reckon never take their services in future Rather online ticketing sites are fare and cheaper. Very bad experience.

Date of experience : 05 September 2023

Hello, Surjit. We sincerely apologize for any inconvenience you have experienced. Regrettably, we could not locate your Booking ID or email address based on your review, hindering our investigation process. To resolve this matter promptly, kindly reach out to our call center at 1300 359 463 or +913335076444. Ask for assistance from our dedicated customer service team, who will provide guidance on logging a complaint through our user portal. This will enable us to investigate your case thoroughly and ensure you receive the support you require from our customer care team. Thank you for your patience and cooperation.

GDEAL is a rip-off

GDEAL is a rip-off, AVOID this agent They advised me to book under Gdeal, I did and paid $899, but the price they show or advertise don't exist. My travel plan changed told them to cancel booking, they refused the refund, later when argued and sent follow-up emails another email came advising they will deduct $450 cancellation fee which is airlines fee and the refund will take 5 months or more, I contacted the airlines about the booking they advised in email there is no request of booking under my name. This business is using our money and ripping off clients in the name of airlines.

Date of experience : 30 November 2023

Terrible service, Fraudsters

Terrible service, fraudsters, called me after 5 days of booking the ticket and making payment that ticket is no longer available and I will have to pay more to get the ticket. Charged me extra $200 and gave the same ticket.

Date of experience : 05 December 2023

Scammer - Don't accept Credit Card

I booked my wife and my daughter's tickets two days back and paid 5% via credit card / debit card then I tried to pay rest of 95% using credit card / debit card then they told me Gaura Travel can't accept this payment method!!! Generally scammers don't accept credit card because for all the frauds bank refunds full money!! Beware of Gaura Travel!!!

Date of experience : 15 March 2023

Hello Jigar, we would like to apologise for the inconvenience that we may have caused you. However, please note that we are NOT scammers, and we have been in the business for over 16 years. Please read through our TnC and payments method on point 7.4 here: https://gauratravel.com.au/terms-and-conditions/. In addition, if you would like, you can file a complaint here: https://gauratravel.com.au/complaint-submission-form/. Thank you, apologise once again for the trouble, have a great day ahead.

Worst experience ever we had in our…

Worst experience ever we had in our life. All they provide solution is fill the complaint form and apply for refund. They never accept their mistakes and ruin other travel experience. Plz don’t go with them even if they offer cheapest flight.Going to take the matter to VCAT.

Date of experience : 23 February 2023

Hello, Aman, apologies for the inconvenience, we do accept our mistakes if we truly made them, and we would escalate your issue to the concerned team after you submit the forms. Please let us know if your issue has not been followed up for a while by contacting us on our email at [email protected]. Thank you, and apologies once again.

They are very fake and made their own…

They are very fake and made their own rule to not refund money. The company should close, if one person had injured bad and in hospital on the day of travel ,submit medical document even they said cannot refund money. Ticket cost was $7000. Medical reason had avoided by them can they tell why? During covid time all airlines refunded money exept them.please don't book with them.

Date of experience : 17 February 2022

Hello Amrit. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏

Unprofessional, lying, don’t reveal all information and make excuses all the time.

Gaura travel customer service is really worse than bad. I booked my father’s ticket with Shelton in deals. He did not explain anything about when will they issue the ticket. I booked on 9th November Delhi to Mel on 17th November. I am still waiting for the ticket calling every time and the customer service says you will get it by the end of the day. Customer service guys are not professional they talk like robots not human even robots says thanks and sorry. When I said I want to talk to your manger then he suddenly transfer my call to another person. Without even asking me. I am waiting for the ticket all the payment has been paid and still unsure about the flight is it confirmed or not. They said it’s depend on the flight seriously ridiculous. Don’t sell tickets on deals if u don’t take any responsibility. I will not book with flight my Gaura travels in the future too much headache.

Date of experience : 09 November 2023

We sincerely apologize for any inconvenience you have experienced. Regrettably, we could not locate your Booking ID or email address based on your review, hindering our investigation process. To resolve this matter promptly, kindly reach out to our call center at 1300 359 463 or +913335076444. Ask for assistance from our dedicated customer service team, who will provide guidance on logging a complaint through our user portal. This will enable us to investigate your case thoroughly and ensure you receive the support you require from our customer care team. Thank you for your patience and cooperation.

Cheats lacking transparency

They don't reveal the full details and withhold the information. When I booked the tickets, I was told the ticket was fully refundable and the amount I paid was the same as on the website of the airline which was also fully refundable. I had to cancel the ticket, no one were able to provide any information and I was told to go through a process of registering online and requesting a refund. In all my booking with the airlines, there is always details on the cancellation charges, date changes etc. These people don't reveal the information and they charge the amount as they wish. Never ever book with these cheats. They are doing a disservice to the community and I hope they are caught soon. Having read others feedback, I wonder how they still exist (by cheating poor customers).

Date of experience : 10 October 2023

Hello. We apologize for your unpleasant experience and any inconvenience caused. Kindly share your booking ID with us by revising your complaint or contact our call centre at 1300 359 463 or +913335076444 for swift assistance from our dedicated customer service team. Your feedback is invaluable in helping us improve our services, and we appreciate your patience and cooperation in resolving this matter

Thanks to Ashwini

Thanks to Ashwini who look after my issue in person and resolved by providing me flights without any additional cost.

Date of experience : 18 November 2022

Hello Bhavana, thank you for your review. We would like to apologize for the hiccups that you had to go through before getting your issue solved. We are glad that everything is solved now! Hope that you will fly with us again as we are always trying to improve our service. Have a great day ahead, Bhavana!

I received best customer service from…

I received best customer service from the team (ayul). Thank you guys for your assistance. Cheers, Vinod Mudunuri

Date of experience : 22 January 2021

Hello Vinod, thank you very much for your kind reviews, we hope to be able assist you more in the future, and thank you for trusting Gaura Travel!

DO NOT TRUST

DO NOT TRUST 3 major incidents of randomly changing fees after all is finalized. No response from Management. the quoted fee per ticket was upped by $200 costing me extra $800 the staff were scared management would cut their pay. The Australian management must be unethical. change fee was randomly changed from 280 to 340 no explanation. The re book ticket fare was $500 more in just 40 hours. I found the same ticket for $500 less on another site and booked it there.

Date of experience : 16 November 2019

Hello Daniel. we would like to apologize about the inconvenience that you may have experienced. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies again, Daniel.

Friendly agents

Friendly agents. Worked to find my required dates on prevailing price. Over payment refunded in time. I am happy about the service.

Date of experience : 10 August 2022

Hello Meenakshi! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

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Reviews 1.9.

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Please beware of Gaura travel agency !! it's a big fraud company.

Gaura travel agency is a fraud and scam company. Travel agents working over there are so dodgy. Worst experience and poor service. Please read all the reviews on the Trustpilot (au.trustpilot.com) and other reviews on social media. Please don't attract to some of the paid reviews on the Google. Please do your own research and check with your close known friends who used their services earlier and decide if you really want to consider Gaura travels. Don't attract price instantly and do your own research in all aspects and decide. I found if you’re using Gaura travels that means you are risking your trip for sure. If you don't have travel insurance, it's even more complicated. The reason is you don't know you trip is confirmed before 10hrs and you will not have ticket until 10hrs before. I wish I had read the reviews on here before I booked the ticket with them with Charted flight. It's worst experience and dodgy company. The flight condition is pathetic. They used scoot flight as a charted flight. I can’t express my frustration with charted flight journey. I checked with other who were there in same flight from India to Sydney around 45 folks and all of them said same thing and expressed their frustration. Experience is worst. Some of them received ticket 8hrs before actual boarding time. Please imagine you need to travel and you don't have a confirmed ticket. The worst thing is you don't even know the actual travel plan and in last minute they will decide the route of the trip. It's so dodgy company and service staff are pathetic. Especially, think this COVID times you need to do declaration source and destination Airports/countries and without having proper flight details and route map then we can't proceed with declarations. Another thing is COVID PCR generally recommends prior to 72 hrs as per Airline’s guidelines but Gaura travel staff asked me to book just before 24 hrs of the actual flight so that if there are any lay over in other countries PCR test is valid. My trip was delayed in Colombo for no reason around 14 hrs and I have a take Srilanka visa ($35 USD) on my own to be able to fly with Gaura travel. I felt so sorry for some family with kids and their struggles with journey and flight booking. Finally, if you ask for refunds then that's it and you will never get it. I am planning to report them to ACCC and Fair work ombudsman over for their fraud services. If anyone is interested, then please join together and report the same. Another thing is they will not send the ticket price invoice on the email, and it will over phone we need to transfer the full amount to their bank account. They will not issue invoice with details of the pricing also. It would be appreciated if you book a ticket with direct airlines rather than these sort of dodgy travel companies. Some reasons I haven't done enough research prior to my booking due to my personal circumstances. However, I would definitely not recommend anyone Guara travels for their travel booking.

Date of experience : 21 January 2022

Reply from Gaura Travel

Hello Raj. I can totally feel your frustration as I read through the experience that you had to go through while travelling with us. We truly apologize for the inconvenience that we have caused. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Again, we apologize.

I had very gud experience

Date of experience : 17 July 2022

Hello Music, thank you very much for your kind review! We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Never book with them!!

Never book with them!!! Bloody frauds!! This travel agent just wants to fool people and loot them. I had such a horrible experience. I had booked my flight from Melbourne to Ahmedabad for 18th of dec for economy plus with luggage allowance of 40 kgs. Later I got a call from them saying you can upgrade to business class and I did that as sounded a good deal to me. The whole upgrading process was done on the call. I asked the lady on the phone to give me the details and I would transfer the amount. She said I need to pay while I’m on the call I said okay. After that I asked about the luggage allowance till Ahmedabad and she goes, “your business class is only till Delhi” so asked that’s fine but what about my luggage?? And she said ohh you won’t get 50 kg till Ahmedabad you’ll have to pay. They should have informed this first rather than just worrying about the money and payment. Completely misguided me and all they were concerned about is money. Later I made peace with it. After Sometime I called them again and asked about how many pieces of bags I can carry and divide them into 50 kgs. They said only 2 pieces. So if I’m carrying 40 kgs it’s 2 pieces and if I’m carrying 50 kgs still 2 pieces. This doesn’t make sense at all. Moreover, these details were never mentioned in itineraries when you book online. I’ll attach the screenshot here. When I called them again and again to know what’s going on or what I can do about the situation they said email us and wait for the reply. I had my fight in less then 8 hours and they wanted me to wait for their reply which apparently hasn’t come yet. They said they’ll be calling to back assisting me and I do not need to worry, they said they have taken down details and my query and forwarded it to the authority. Never heard back from anyone!!! Therefore, pathetic travel agent, horrible service, disgusting staff, & no moral or business ethics. Fooling people! Once they got the money they do not care about their customers. They were being nice and good only until I paid.

Date of experience : 26 December 2020

Hello Niyati, I completely can understand the frustration that you have gone through reading your review. I would like to apologize for the inconvenience that the company has caused. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. We will try to improve our communications and transparency to avoid similar occurrences to ever happen again.

SCAMMER GIVE MISLEADING INFORMATION

SCAMMER GIVE MISLEADING INFORMATION Do not Recommend to any one. Booked Airline ticket through Gaura Travel on Sunday 28th of May From Melbourne to Ahmedabad . Agent Name Aryan call me on Sunday 28/5 He find whatever first deal he advice Air India has the best deal for you from Melbourne to Ahmedabad via Delhi. Prior to booking asked about Air India. I was concern because I am travelling alone with my two Kids. Me and my spouse continue asked him about Air India flight Do I have to do self check in with all luggage as Delhi is the Domestic Airport ? He Replied me no Mam, " when you departure from Melbourne during check in just inform the staff you want to receive your luggage direct at Ahmedabad Airport. After asking same questions serval times his Reply was same. So, I believe on his wording and Decided to book my ticket. He asked me 5% from credit card and Rest of balance I have to transfer using B Pay or BSB within an hour otherwise I loose my ticket and my 5% Balance too. which was really strange and suspicious but I thought that's okay. Neither he explain me any company policy of cancellation charge or anything. I received My ticket on Monday. In My Surprise I was discussing same afternoon My with my friend and I Find out that Air India has the rules we have to do full check in with luggage at Delhi Airport. My safe side I called Air India to find it out which makes me completely shatter. they advice me we have to do self check in with luggage at Delhi Airport. she explain me an hour and half is not enough time for me to check in. I explained her everything she said if you cancelled your ticket within 24hour we will do full refund and you will receive that in 21 days in your account..so I asked them they advice go to your travel agent because it is booked by third party so we can not refund you direct. They said your agent mislead you and give you false information. asked them to change your flight or refund you. As per Air India Advice, I called their 24/7 service Team. straight after They said we don't have any knowledge regarding change airline or refund go to the Gaura Travel portal and ask them to solve your query they will answer you back within half an hour but this is all crap no one replied. I called serval time then finally I received call Monday night from one of the staff I explained her all situation and my concern request her to change my air line due to I was mislead by your Team, she advice me We can not change your airline if you wish cancelled the existing booking and go for new booking with us. so, I asked her are you gonna do that from my same fund. in my surprise she said will receive your refund after 6months not guarantee. if you wish you can pay 5% now book another flight with us. This is FRAUD. I Explain her Airline Rules She told me this is not My department. Advice Me go to the portal and select the complain department they are available 24/7 they will answer you within an hour time Frame which is Completely LIE. I did not received any call. next morning, I called again serval times to customer care so many time every time different agent answered and replied we understand your concern but we don't anyone available from support team. I asked them to transfer to complaint department or Aryan Who originally Mislead me and booked My ticket. Finally Aryan called me back on Tuesday .I asked him why did you mislead me regarding Airport check in rules. still his reply was Same no Mam " when you departure from Melbourne during check in just inform the staff you want to receive your luggage direct at Ahmedabad Airport." ridicules I said I checked with Air India Body. Asked agent to transfer who ever at Customer care department holding call for an hour no reply. After so long I received call from complain department agent Supriya I explained her everything. She told me she said give me some time I will investigate and come with some resolution. Guess what she replied same information which Air India customer care already provide me and covering up agent he gave me all information about cancellation charge and everything. Also, she said I will provide you all recording if you wish. In reply I Requested for recording. Did not heard back anything until I called next day to 24/7. Agent call back me and asking me what was your complain ????means she was not interested to listen me day before. I Repeated everything again your agent Mislead me regarding Airline check in rules which was my concern before booking ticket. If he explain me everything I would look for another option. I told her to refund my 100% as mislead the consumer that is breach of contract. I need my Refund. Agent told me she will get back an hour time. still while I am writing this review not received any reply. I will go to further ATAS.

Date of experience : 03 June 2023

We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint by accessing our user portal. To access or create your user account, please follow the instructions as: 1. Click on 'Login' button on the home page of Gaura Travel website :https://gauratravel.com.au/ or open the link as: https://gauratravel.com.au/user-portal/ 2. Create a new user account using the ‘Sign Up’ form if you log in to our customer portal for the first time. 3. If you already have an account, please fill in the login credentials to log into the customer account to self-lodge your refund, complaint, or date change request. If you forget your user credentials, click on ‘Forgot Password?’ button to reset your old password. 4. Once you are logged in, please select the ‘related option’ button in the left corner. 5. You can fill up the Refund Request, Complaints or Date Change request form and submit it. 6. After submitting the Refund Request, Complaints or Date Change request form, please ‘View’ the submitted request in the list view and you will be able to chat with the concerned Team regarding your concern in detail and follow up on your lodged requests/concerns with the team. Thank you, and we would like to apologise once again for the trouble.

Great service!!

Date of experience : 09 October 2022

Hello, Sharanjeet! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Pathetic services

Pathetic services. For the first time I tried to use the services of 'GAURA TRAVELS or for that matter a travel agent, as I normally book my own tickets online. I got the recommendation from my friends that they have the best prices. They didn't give me any extraordinary prices but just matched the price with the online price as they were quoting me a higher price than what I was getting online. I was asked for a 5% deposit to create the booking. Once I did the same I was asked to pay the balance amount. I transferred the balance amount immediately and sent the proof of payment to the email id given to me by the agent. Very next day the agent calls me and tells me that they have not received the amount nor they have received the email with the proof of payment. I immediately forwarded him the same email along with other proof of payment that is the email received from the bank itself stating that the payment has been submitted. The agent confirmed receiving the email but said payment has not been received. I told him that the normal transaction period of any bank is 2-3 business days to reflect the payment. He then said that as the payment has not been received they cannot hold the booking with airlines and they have cancelled the booking. He then told me to pay another 5% of the amount to create another booking, which will be refunded. I refused to pay another 5% as I had already paid them the 100% amount. I asked him to process the refund for the amount as this is not the service which was expected from them. He told me a process to follow for the refund by filling up the refund form online, which I did. The very next day I received a message from the refund team stating that "Please note that we are sending your details to the relevant team to further check regarding your refund request. Please be informed that as the booking was cancelled before the balance amount was credited, the refund will be only done for the balance amount as the initial deposit amount was already utilised to create the booking. However, note that the refund of any liable amount may take up to 6 - 8 weeks to get processed." They cannot hold the booking for the customer for 2-3 days but will refund the amount in 6-8 weeks. If the amount is not credited in their account in 24hrs they will cancel the booking and will ask for more money to create and hold the booking. After that they will also not refund the 100% amount as the booking was cancelled before they received the amount, whereas actually the booking was not cancelled by the customer but by them or their airline only. What is the use of this kind of agent who doesn't have that kind of relationship with the operators, who can hold the bookings for their customers (in this case the travel agent is the customer of the airlines)? What these agents are getting commissions for? Giving this kind of customer service? After providing all the proof of payment also they were not able to give any solution until and unless I pay them another 5% of the amount to create another booking?  To my surprise, after this I received the call from the sales team stating that your e-ticket has been issued as we have received the amount. I just asked them if the booking was cancelled yesterday itself by the airlines then how come they have issued the ticket today? The agent didn't have any explanation for my question, he only said that I just gave you the information that I received yesterday. I clearly told them that I have already got my ticket booked from somewhere else and I need a 100% refund.  While I am writing this review, I have still not received any other reply to my message which I had written to them on the above message received.

Date of experience : 20 May 2023

Hello, Hitesh. We apologise for the dissatisfaction and less than pleasant experience that you have gone through. You can file complaint by accessing our user portal. To access or create your user account, please follow the instructions as: 1. Click on 'Login' button on the home page of Gaura Travel website :https://gauratravel.com.au/ or open the link as: https://gauratravel.com.au/user-portal/ 2. Create a new user account using the ‘Sign Up’ form if you log in to our customer portal for the first time. 3. If you already have an account, please fill in the login credentials to log into the customer account to self-lodge your refund, complaint, or date change request. If you forget your user credentials, click on ‘Forgot Password?’ button to reset your old password. 4. Once you are logged in, please select the ‘related option’ button in the left corner. 5. You can fill up the Refund Request, Complaints or Date Change request form and submit it. 6. After submitting the Refund Request, Complaints or Date Change request form, please ‘View’ the submitted request in the list view and you will be able to chat with the concerned Team regarding your concern in detail and follow up on your lodged requests/concerns with the team. Thank you, and we would like to apologise once again for the trouble.

I booked the qatar airways flight with…

I booked the qatar airways flight with gaura travels and because i tested positive for covid i had to cancel the flight 5 hours prior, but when i called them and told my situation they said the flight was non refundable but when i called the airline they said the flight is totally refundable and it is clearly mentioned on their website, i booed for 1500 and now they says the cancellation fees is 940 dollars and they will proceed the refund in 5 months, this was my worst experience and i would never ever suggest anyone to choose them as your travel consultant they eat peoples money they don not deserve to be choosen for any travel consultancy.

Date of experience : 03 January 2022

Hello, Balvinder. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again.

They made my travel simple and easy

Date of experience : 04 December 2022

Hello! Thank you so much for your kind review, we really appreciate it. We hope to be able to cater to your travel needs soon again :)

Professionalism, Quality, Responsiveness, Value

Date of experience : 04 August 2021

Hello, Gagan! Thank you so much for your testimonial! We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

Excellent helpful staff 24/7

Date of experience : 06 May 2021

Hello Ekta! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

awsome service

awsome service highly recommended.

Date of experience : 02 June 2022

Hello Sarbjot! Thank you so much for your kind review. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again :)

Good customer services

Date of experience : 27 May 2022

Thank you so much for your testimonial, YT Astro! We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

EXCELLENT SERVICE.

Date of experience : 14 April 2021

Hello Piyush! Thank you so much for your review, we are glad that you had a good experience travelling with us, Gaura Travel. Hope that you reached home safely and that we will be able to assist you again in near future.

Good experience

Date of experience : 10 August 2021

Hello, Harbindar! Thank you so much for your testimonial. We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

uat.arb.com.au

Gaura travel reviews, reviews ( 3865 ) 4.0.

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Reviews 1.9.

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Their service is very bad

Their service is very bad. I cancelled my booking 4 months before and applied for refund and i didn’t get any refund yet. When i email them, they reply very rudely. They are very unprofessional, they should learn how to be professional and know how to deal with customers before even applying for this job.

Date of experience : 28 December 2022

Reply from Gaura Travel

We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ .Thank you, and have a nice day ahead! Apologies once again.

Never again...

Gaura Travel agents are misleading people when its time to make reservations, then they have no answers to the question asked. using terms like 'maybe' 'try this' are not the proper answers.

Date of experience : 21 August 2023

Hello. We would like to apologize if we have caused you any inconvenience. We always try to improve our service and would love to get our consumers' feedback; you can file a complaint by accessing our user portal. To access or create your user account, please follow the instructions as: 1. Click on 'Login' button on the home page of Gaura Travel website :https://gauratravel.com.au/ or open the link as: https://gauratravel.com.au/customer-portal/ 2. Create a new user account using the ‘Sign Up’ form if you log in to our customer portal for the first time. 3. If you already have an account, please fill in the login credentials to log into the customer account to self-lodge your refund, complaint, or date change request. If you forget your user credentials, click on ‘Forgot Password?’ button to reset your old password. 4. Once you are logged in, please select the ‘related option’ button in the left corner. 5. You can fill up the Refund Request, Complaints or Date Change request form and submit it. 6. After submitting the Refund Request, Complaints or Date Change request form, please ‘View’ the submitted request in the list view and you will be able to chat with the concerned Team regarding your concern in detail and follow up on your lodged requests/concerns with the team. Thank you, and we would like to apologise once again for the trouble.

Took refund from the airline and kept it

Waiting for my tickets cancellation refund from these guys from before covid in January 2020. It has been 31 months. The form I filled online for ticket cancellation said a refund will be issues in 4-6 months and I called the airline next day to find out why it will take so long. They said your refund has already been issues. Waiting for my refund for almost 3 years now.

Date of experience : 17 August 2022

Hello Ashish, could you please share us your order ID? You can also file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again, Ashish. If the airlines had given us the refund, we would definitely be refunding it to you.

Worst after sales service.

Sales and marketing team would sell you the product but after sales support for tickets and booking is the worst. Cancellation fee and date change fee are way too high. Response from agents are unacceptable and they are not well trained.

Date of experience : 27 April 2023

We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint by accessing our user portal. To access or create your user account, please follow the instructions as: 1. Click on 'Login' button on the home page of Gaura Travel website :https://gauratravel.com.au/ or open the link as: https://gauratravel.com.au/user-portal/ 2. Create a new user account using the ‘Sign Up’ form if you log in to our customer portal for the first time. 3. If you already have an account, please fill in the login credentials to log into the customer account to self-lodge your refund, complaint, or date change request. If you forget your user credentials, click on ‘Forgot Password?’ button to reset your old password. 4. Once you are logged in, please select the ‘related option’ button in the left corner. 5. You can fill up the Refund Request, Complaints or Date Change request form and submit it. 6. After submitting the Refund Request, Complaints or Date Change request form, please ‘View’ the submitted request in the list view and you will be able to chat with the concerned Team regarding your concern in detail and follow up on your lodged requests/concerns with the team. Thank you, and we would like to apologise once again for the trouble.

Be cautious before u book any ticket…

Be cautious before u book any ticket from this agency.. big liars!! Specially during covid they will keep postponing your flight and let you know at last minute..Don’t book ticket ..highly disappointed with the service.

Date of experience : 03 June 2021

Hello, Tenzin. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and apologies once again.

Stay away from them.

Stay away from them. Biggest liars and frauds I have ever seen. When you are inquiring, they have ample time to deal. They will ring you thousand times for bookings. They guide you over the phone for hours for making bookings but once won't explain anything about after booking services. Once you transfer the payment then real face start coming up. You have to go on our website, we can't help. It's non refundable. It was a deal ticket. $350 for date change and these are Airline charges. And so on...... Very disappointed and lost $3600.

Date of experience : 10 October 2023

We sincerely apologize for any inconvenience you have experienced. Regrettably, we could not locate your Booking ID or email address based on your review, hindering our investigation process. To resolve this matter promptly, kindly reach out to our call center at 1300 359 463 or +913335076444. Ask for assistance from our dedicated customer service team, who will provide guidance on logging a complaint through our user portal. This will enable us to investigate your case thoroughly and ensure you receive the support you require from our customer care team. Thank you for your patience and cooperation.

The Worst Experience

I booked two tickets in August 2019, and the flights had been cancelled because of the pandemic. Now, it has been more than two years and I AM STILL WAITING FOR A REFUND. I called Gaura team several times but each and every time I had received an assurance email but nothing else.

Date of experience : 19 October 2021

Hello Ushwinder, if you are still waiting for a refund it is because we also have not received the money from the airlines. However, we are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you and apologies once again.

Not returned any money for canceled tickets.

Paid money for tickets but I had to cancel flights even before we received the airline tickets. Agreed to pay the cancelation fee. I was told the money will return to my account in 8 weeks. It’s been now 8 months and not even a single penny is returned. I had contacted Gaura Travels multiple times and all the time I am told that they are requesting the airline to return it as urgent. Gaura travel is looting its customers. They took 4000 of me and yet not returned!!!

Date of experience : 09 August 2023

Unsupport customer support

Unsupport customer support Even though airlines paid the money but this agent won't return. Money Afraid No response from customer supports Past this above saying that not refunding money even though airlines paid

Date of experience : 31 January 2022

Hello Rakesh. We would definitely be refunding the money once we receive the money from the airlines. Anyhow, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and have a nice day ahead! Apologies once again 🙏

So I booked a flight through this…

So I booked a flight through this scammers and now I am chasing every day for refund however airlines has confirmed that money has refunded back to travel agent . Dont book anything through this scammer

Date of experience : 13 November 2022

Hello, Krunal. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/.

Very bad customer service.For bookings…

Very bad customer service.For bookings they will call numerous times in a day but when comes to refund, no one will answer.I got 100% refund for 3 tickets of my family which I booked through a different agent for the same flight, where as I couldn’t get refund for 1 ticket for the same flight which I booked through Gaura travels.Very disappointed.

Date of experience : 09 July 2020

Hello Raja, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Again, we would like to apologize from the deepest parts of our hearts, please do file the complaint form and we will get back to you in 48 hours maximum.

“Gaura Travel BIGGEST CHOR IN TRAVEL…

“Gaura Travel BIGGEST CHOR IN TRAVEL INDUSTRY “ Don’t book with Gaura Travel they are scum bags. I tried to book the flights for my family. Checked out for my wife and son and when I was paying for my ticket, the price got increased $1000 more during the check out. Completely unethical and illegal. I have used them many times before but their service has become worst. Stay away from them. Complained to consumers affairs. #ConsumerAffairs #currentaffairs #gauratravel

Date of experience : 20 December 2021

Hello, Jigar. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again!

Most pathetic service I’ve received in…

Most pathetic service I’ve received in recent times. Never book a flight with them as they can’t keep up on their commitments in regards to dates or flights. They will charge you a premium price but fail to confirm the date of travel or they will reschedule the flight. Their customer service is equally awful. I spoke to a lady called Sarmistha who was rude, started screaming at me and threatened to get a refund when I was asking the reason for rescheduling. She put on hold and never came back on the call. Pretty annoyed with them.

Date of experience : 27 September 2021

Hello Rana, I could feel your frustration while reading through your review, and I would like to apologize for what the company has made you go through. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and apologies once again.

Shocking experience

Shocking experience, changing flight dates 3 times, demanding or threatening to secure the ticket immediately. Very unfair and disgraceful service, never expected such poor and pathetic experience from these travellers. Playing with people's money and ruining travel plans last minute is not a joke. No one should book with them!!! Forcing travellers to change the flight dates which are inconvenient for them and forcing them to make decisions on the spot

Date of experience : 02 November 2022

Hello An. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏

We had good experience in booking with…

We had good experience in booking with gaura travel. They every time I available to pick call

Date of experience : 21 September 2022

Hello, Ravinder! We are glad that you had a good experience with us. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Never book with this company again

Never book with this company again , made a mistake by overpaying my airfares with bpay , these stupid people r saying that it’ll b 8/12 weeks before refund ,I can understand if I need the 100% airfares refunded but they r holding that extra money for no reason , it takes two seconds to do a transfer ! Will never book again with this 0 grade company

Date of experience : 14 December 2022

Hello, Paramjeet. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and have a nice day ahead! Apologies once again 🙏

They have wasted my 25days and many…

They have wasted my 25days and many calls in 25 days to book a flight using my credit from my previous cancelled flight with them but no Luck. They dont deserve any more time of mine. Lodging a complain with consumer affairs and a relevent ombudsman to deal with them.....One work for them "CRAP"

Date of experience : 23 November 2021

Hello Parveen. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again.

Hi i was booked a Ticket with Gaura…

Hi i was booked a Ticket with Gaura travel they just cancel my ticket for no reason and after i chase for another ticket nothing will available but now i put request for refund but no refund and no one appropriate person to talk always customer care staff and they always tell we will for Forword the request we can't do anymore which is totally ill responsible they don't care how people suffer. customer CARE TEAM IS USELESS FOR SOLVE ISSUES. So, waste of money and time to BOOKED ATICKET WITH Gaura TRAVEL ............

Date of experience : 09 November 2022

Hello, Tania. Could you please provide us with your email address and order ID for us to escalate this matter? If you are not comfortable in editing your review and sending out your details here, please direct message us at our instagram account (@gauratravel_au). Thank you!

Changed my flight details without any…

Changed my flight details without any consideration of how I'm going to stay at the airport for over 30 hours. They don't even have an Indian contact number for people that are wanting to speak with a representative. Horrible service, and no accountability for their mistakes.

Date of experience : 05 January 2023

Hello, Ali. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ .Thank you, and have a nice day ahead! Apologies once again.

Worst experience.

Worst experience. Please do not book with Gaura Travels!! You need to follow up 100 times to get your e-ticket and you won't get the seat you request for. It is a pre allocated seat and airlines don't have control on it. PLEASE DO NOT BOOK THROUGH GAURA TRAVLES!!

Date of experience : 25 September 2023

Hello. We apologize for your unpleasant experience and any inconvenience caused. Kindly share your booking ID with us by revising your complaint or contact our call centre at 1300 359 463 or +913335076444 for swift assistance from our dedicated customer service team. Your feedback is invaluable in helping us improve our services, and we appreciate your patience and cooperation in resolving this matter

‘No transparency’: Travellers vent fury at Gaura Travel over cancelled bookings and delayed refunds

Indian migrants say gaura travel’s handling of abrupt booking changes and lack of clarity over refunds left them financially and emotionally drained - but the melbourne-based travel agency denies any wrongdoing citing the unprecedented times of travel restrictions..

The Adelaide-based Jassal family alleges inadequate behaviour and improper practices by Gaura Travel. Source: Supplied by Mr Jassal

• An investigation by SBS Punjabi uncovers multiple allegations of improper practice against Melbourne-based travel agency Gaura Travel
• Common complaints include abrupt booking cancellations, re-bookings on more expensive flights, long delays for refunds and misleading information
• Gaura Travel denies any wrongdoing and its Managing Director says the company has refunded “at least 95 per cent” of customers

A trick saved him a few hundred dollars

‘Stay updated’: Melbourne man’s ‘agonising’ airport experience due to proof of vaccination confusion

'Lost money and trust in humanity'

'Left without options'

‘No fault of ours’

Budget 2021-22: Update on Australia’s immigration program, skilled migrants and international students

Australia buoyed at the robust return of international students

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Punjabi News

• AIG Travel Guard Overview
• AIG Travel Guard Plans

AIG Travel Guard Cost

How to file a claim with aig travel guard, compare aig travel guard, aig travel guard frequently asked questions.

• Why You Should Trust Us

AIG Travel Guard Insurance Review 2024

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

AIG Travel Guard is a well-established and highly rated name in the travel insurance industry. It offers three main coverage options to choose from, and in general its policies have above-average coverage for baggage loss and baggage delays, plus high medical evaluation coverage limits. If you're looking for travel insurance, consider Travel Guard .

AIG Travel Guard Travel Insurance Summary

AIG Travel Guard is among the best travel insurance companies with impressive coverage limits, even with its basic plan, Travel Guard Essential. It's emergency medical evacuation coverage is particularly high, making Travel Guard a good choice for insuring cruises, as sea to land evacuations are often expensive. 

Additionally, Travel Guard's Premium and Deluxe plans offer coverage that many of its competitors don't, such as its travel inconvenience coverage and ancillary evacuation coverage.  

That said, Travel Guard is on the pricey side, compared with its competitors. While age is often a factor in your insurance premiums, Travel Guard tends to quote older travelers higher rates than its competitors. However, you often get what you pay for. In Travel Guard's case, you'll find that its coverage justifies its higher rates. 

While great coverage is important, it's also crucial that an insurance company has a smooth claims process, which Travel Guard lacks, according to its customer reviews. Across 135 reviews on its Trustpilot page, AIG Travel Guard received an average of 1.2 stars, with 95% of reviewers giving the company one star. Surprisingly, AIG Travel Guard fares even worse with the Better Business Bureau, receiving an average of 1.08 stars out of five across 301 reviews. 

Coverage Options Offered by AIG Travel Guard

AIG Travel Guard offers three primary plans: Travel Guard Essential, Travel Guard Preferred, and Travel Guard Deluxe. Each plan has different coverage limits and various types of protection.

Here's a look at what you'll get with each plan:

Depending on the policy you select, additional coverages may be included at no extra charge, such as a pre-existing conditions waiver , single occupancy fee coverage, worldwide travel and medical assistance services, and more. Be sure to check each policy closely to see what is and isn't covered.

Each of these plans also includes coverage for one child under 17 as long as their travel costs are equal to or under the adult's cost. Additional coverage does not apply to the child.

AIG Travel Guard Pack N' Go Plan

In addition to these three primary plans, Travel Guard offers the Pack N' Go policy along with an Annual plan. This policy is for last-minute travelers who don't need trip cancellation coverage.

This plan includes:

• Trip interruption and trip delay ($200 per day maximum) up to $1,000
• Missed connection up to $500
• Baggage delay up to $200 and baggage coverage up to $1,000
• Medical expenses up to $25,000 and dental expenses up to $500
• Emergency evacuation and repatriation of remains up to $500,000.

AIG Travel Guard Annual Plan

Taking multiple trips throughout the year? Consider the Travel Guard Annual plan instead of purchasing a new policy for each adventure. This plan comes with coverage for: 

• Trip interruption coverage  up to $2,500
• Trip delay coverag e up to $1,500 ($150 per day maximum)
• Missed connection coverag e up to $500
• Baggage delay coverage up to $1,000 and lost/damaged baggage coverage up to $2,500
• Medical expenses coverage up to $50,000 and dental expenses up to $500
• Emergency evacuation coverage and repatriation of remains up to $500,000
• Accidental death and dismemberment coverage up to $50,000 and security evacuation up to $100,000

Additional Coverage Options from AIG Travel Guard

Like many other travel insurance providers, Travel Guard offers add-ons for an additional cost. These can be selected while you're purchasing your policy.

The availability of these add-ons depends on the policy you're buying. Note also that some are already included in the Preferred and Deluxe plans. 

• Medical bundle — Increases coverage amounts for medical expenses and evacuation and adds hospital of choice and additional evacuation benefits.  
• Security bundle — Provides various coverages for trip interruption or cancellation due to riot or civil disorder.  
• Rental vehicle damage coverage — Reimburses a predetermined amount for physical damage to a rental car in the policyholder's name. 
• Cancel for Any Reason Insurance (CFAR) — This is just what it sounds like. Cancel for any reason coverage will reimburse 75% of nonrefundable expenses when you cancel your trip for any reason, up to 48 hours before your scheduled departure. CFAR coverage is only available for Travel Guard's Deluxe and Preferred plans. 
• Inconvenience bundle — Offers reimbursement for inconveniences like closed attractions, credit/debit card cancellation, hotel construction, and more.
• Pet bundle coverage — Daily travel benefit for boarding and medical expense coverage for illness or injury of dog or cat. Includes trip cancellation or interruption coverage if the pet is in critical condition or dies within seven days before the departure date.
• Adventure sports bundle — Removes the exclusions for adventure and extreme activities.
• Baggage bundle — Your baggage coverage with AIG becomes primary with increased coverage and baggage delay benefits. 
• Wedding bundle — Provides trip cancellation coverage due to wedding cancellation (brides and grooms not covered).
• Name a family member bundle — One person can be named as a Family Member for the purpose of family member-related unforeseen event coverage.

How to Purchase and Manage Your AIG Policy

Getting a quote from AIG Travel Guard is quick and easy. Head to the AIG website and enter basic information about the trip you're looking to cover. You'll get an instant quote for the insurance plans available for your trip, so it's easy to compare each option. Be prepared to provide information including:

• Your state of residence
• Date of birth
• The cost of your trip
• Travel dates
• Destination
• Method of travel

We ran a few simulations to offer examples of how much a Travel Guard policy might cost. You'll see that costs usually fall within 5-7% of the total trip cost, depending on the policy tier you choose.

As of April 2024, a 23-year-old from Illinois taking a weeklong, $3,000 budget trip to Italy would have the following  Travel Guard travel insurance quotes:

• Travel Guard Essential: $86.96
• Travel Guard Preferred: $152.01
• Travel Guard Deluxe: $188.59

Premiums for Travel Guard's various single trip plans are between 2.8% and 6.3%, well within, and even below, the average cost of travel insurance .

A 30-year-old traveler from California is heading to Japan for two weeks, costing $4,000. The Travel Guard travel insurance quotes are:

• Travel Guard Essential: $198.77
• Travel Guard Preferred: $240.39
• Travel Guard Deluxe: $305.04

Premiums for Travel Guard's various single trip plans are between 5% and 7.6%, within the average cost of travel insurance.

A couple of 65-year-olds looking to escape New York for Mexico for two weeks with a trip cost of $6,000 would have the following Travel Guard quotes:

• Travel Guard Essential: $471.10
• Travel Guard Preferred: $618.22
• Travel Guard Deluxe: $834.78

Premiums for Travel Guard's various single trip plans range between 7.9% and 13.9%, which is significantly higher than the average cost. That said, travel insurance is often more expensive as you get older. 

AIG Travel Guard Annual Plan Cost

Getting a quote for the annual plan requires much less information, only asking for the intended policy start date, your state of residence, and how many people you plan to insure. Quotes from AIG remained at $259 per traveler, regardless of state of residence and number of travelers.

Filing a claim with Travel Guard is a straightforward process. You'll need your policy number and can either go to travelguard.com or call Travel Guard at 866-478-8222 to start the claim. Once submitted, you can check the status of your claim at claims.travelguard.com/status.

See how AIG Travel Guard stacks up against the competition and find the right travel insurance policy for you. 

AIG Travel Guard vs. Nationwide Travel Insurance

Nationwide is a household name when it comes to insurance providers and one of the largest and most recognized insurance providers in the US. Similarly to Travel Guard , Nationwide makes it easy to find coverage by offering just two single-trip plans: the Essential and Prime plan.  

In addition, Nationwide offers plans specifically designed for cruises along with annual trip insurance for those who travel a lot throughout the year.  

The Nationwide Essential Plan comes with trip cancellation coverage of up to $10,000, up to $250,000 in emergency medical evacuation, up to $150 per day reimbursement for travel delays of 6+ hours, and coverage for delayed or lost baggage.

In comparison, the Travel Guard Essential plan covers trip cancellations with up to $100,0000 in coverage, up to $150,000 in emergency medical evacuation expenses, up to $100 per day ($500 total) for trip delays of 12+ hours, along with lost or delayed baggage coverage. 

The high-tier Prime Plan from Nationwide offers even more coverage, including trip cancellation up to $30,000, trip interruption coverage up to 200% of the trip cost (maximum of $60,000), missed connection and itinerary change coverage of $500 each, $250 per day for trip delays of 6+ hours, and up to $1 million in coverage for emergency medical evacuation

AIG's highest-tier Deluxe plan comes with trip cancellation coverage of up to $150,000, up to $1,000,000 in emergency medical evacuation, up to $200 per day ($1,000 maximum) reimbursement for travel delays of 12+ hours, and coverage for delayed or lost baggage.

As you can see, it's hard to compare apples to apples when comparing the two different insurance providers. But it helps to know the specifics of the coverages that matter most to you.

Read our Nationwide travel insurance review here.

AIG Travel Guard vs. Allianz Travel Insurance

With Allianz Travel Insurance , you can choose from 10 different insurance plans to find one that suits your needs. Like Travel Guard , it offers one-off policies for specific trips and an annual travel insurance plan for those who take multiple trips a year. Similar to AIG, too, the different plans offer varying levels of coverage. 

Allianz's most popular single-trip option is the OneTrip Prime plan. This plan offers trip cancellation coverage up to $100,000, trip interruption coverage up to $150,000, emergency medical coverage for $50,000, coverage for baggage loss, theft, or damage up to $1,000, and up to $800 in travel delay coverage.

The most similar plan from Travel Guard is the mid-tier Travel Guard Preferred plan, which which you'll get up to $150,000 in trip cancellation coverage, trip interruption coverage up to $225,000, $50,000 in emergency medical coverage, coverage for baggage loss, theft, or damage up to $1,000, and travel delay coverage of up to $800.

A variety of factors will determine the final cost of any of these travel insurance policies. However, when comparing quotes with the same factors, Allianz tends to be cheaper. Additionally, Travel Guard seems to be more sensitive to the traveler's age. However, it's best to compare quotes using your specific personal and trip details to determine which policy is the best for you.

Read our Allianz travel insurance review here.

AIG Travel Guard vs. Credit Card Travel Insurance

Before purchasing a travel insurance plan, take a look at the coverage offered through your travel rewards credit cards. Some of the basic coverages you're looking for, like rental car insurance, may already be available through credit card travel protection . 

The coverage you have on your credit card couple be sufficient if, for example, you're taking a road trip by car and you don't have any non-refundable trip expenses. It could also be enough if your health insurance covers you while you travel and you aren't overly worried about incurring additional medical expenses during your trip.

It's also worth remembering that credit card coverage is usually secondary versus the primary coverage you'd get with a travel insurance policy. Meaning you'll have to file a claim with the other applicable insurance (like through the airline travel provider) before filing a claim with your credit card company.

Read our guide on the best credit cards with travel insurance here.

Depending on the single trip plan you choose, AIG Travel Guard offers $15,000-$100,000 in emergency medical expense coverage.

All three of Travel Guard's single trip policies offer pre-existing condition waivers as long as you purchase your policy within 15 days of your initial trip payment.

Travel Guard is the name used for AIG's travel insurance products, but AIG also offers other insurance products, like AIG Life Insurance .

Your coverage depends on the policy you buy, but all policies will cover (up to a specified limit) trip cancellation, interruption, delay, emergency medical expenses, lost and delayed baggage, and emergency evacuation. 

Yes, Travel Guard plans cover trip cancellation and interruption due to illness, injury, or death of a family member. If your trip is delayed or canceled due to inclement weather, that's covered too. AIG Travel Guard's is also among the best CFAR travel insurance companies.

Why You Should Trust Us: How We Reviewed AIG Travel Guard

The policy that's best for you will be the one that offers the right amount and type of coverage, fits your budget, and is easy to use if you ever need it.

In reviewing Travel Guard , we looked at the company's travel insurance offerings and compared them to plans offered by the top travel insurance companies in the space. Factors considered included things like coverage options, claim limits, what's covered, available add-ons, and typical insurance policy costs. We also considered buyer preferences.

Read more about how Business Insider rates insurance providers .

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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