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Use our Trip Planner to reach your important destinations on Metro Transit. If you need assistance or would like one of our Transit Information Experts to create your personalized trip plan, contact:

Metro Transit Information | Monday‑Friday | 7 a.m. – 6 p.m. Phone: 314‑231‑2345 ​| Text: 314‑207‑9786 Web Chat: Click on the red chat icon at the bottom right of this page

Plan your trip from your phone with Transit app.

Transit app makes it easy to plan your Metro Transit trip, pay your fare, and check on the real‑time status of your bus. Download Transit today .

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Plan a Trip

The RTA Trip Planner allows travelers to plan trips in the Chicago region using public transit (CTA, Metra and Pace) that include driving, biking and walking directions.

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TRIP PLANNER

Plan your trip.

Washington DC's Metro system is a great way to get to hundreds of popular locations and attractions in and around Washington DC. Metro's six lines and 91 stations are located in Washington DC and neighboring Virginia and Maryland. With over 700,000 trips every weekday, the rail system provides easy access to popular attractions including the National Mall , National Zoo , White House , Washington Nationals Park, and much more. The system also provides access to other area transit options, including a station at Ronald Reagan Washington National Airport and Union Station (with Amtrak , MARC , and VRE train service), and MetroBus express routes to to Dulles International Airport and Baltimore Washington International Airport .

10 Metro Stops for Top DC Attractions

If you’re visiting the Nation’s Capital, chances are pretty good that you’re looking forward to take it all on. See our list of the top 10 metro stations you need to know to visit the area's most popular attractions.

DC Metro Map

The first step to planning your trip is the DC Metro Map. Find the stations near your destination and learn about the Metro System on DC Transit Guide's Metro Map.

Metro Lines

Explore Metro's six lines, and plan your route. Select individual stations to view live next train predictions, learn about nearby attractions, and see parking details for each station.

Pay for your trips with the convenient and reusable SmarTrip card. SmarTrip cards offer an convenient and cost saving way to pay for DC area transportation systems.

Rider Details

Details on Metro's hours, price stricture, taking your bike, and more.

10 DC Metro Tips and Tricks

Check out these 10 tips that everybody should know before they get to the nation's capitol and onto the DC Metro.

A collection of some of the most common questions about riding and navigating the DC Metrorail system.

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Navigating Washington, DC with Metro

Find out everything you need to know to ride dc’s world-class metrorail system, get a metro map, check operating hours, ride fares and more..

Washington, DC’s Metro   is one of the busiest public transportation systems in the country. Its expansive network of tunnels and above ground tracks connect all four quadrants of DC with suburban Virginia and Maryland. The system is heavily used by local commuters and it’s a popular, convenient and affordable way for visitors to DC to get around the region, now so more than ever. Metro has opened its new Silver Line extension, which allows riders to connect to Dulles International Airport and explore Loudoun County. Visit Metro's website for more information about the extension.  

Find information about the Washington, DC Metro system:

DC Metro Map

• How Metro Works & Metro Trip Planner  
• Metro Fares
• Metro Hours
• Metro Etiquette

Please download the touch-free SmarTrip app for iPhone and Android .

A Metrorail system map will help you navigate the nation's capital during your trip. Click the Washington, DC Metro map below to view a larger version.  

How does the Washington, DC Metro work? How do I plan my trip? 

The Metro consists of six color-coded lines: Red, Blue, Orange, Yellow, Green and Silver. The lines are connected to each other via transfer stations and many Metro stops are serviced by more than one color. Each train car has an exterior electronic sign that marks the color and the direction of the train. Direction is indicated by the final station of that line.

Popular sightseeing Metro stops include the Smithsonian (Orange, Silver and Blue lines), Woodley Park-Zoo/Adams Morgan (Red line) and Gallery Place-Chinatown (Red, Green and Yellow lines). You can plan your trip and find the best route using Metro's Trip Planner .

Worried about internet connectivity while traveling on Metro? Currently, most Metro stations have free Wi-Fi .

How much are Metro fares and how do you use SmarTrip?

Metro fares are calculated by how many stops you travel and vary during peak and off-peak hours. During peak hours, most fares range from $2.25 to $6 per trip. During off-peak hours, fares typically range from $1.85 to $3.85. 

Metro riders must pay via  SmarTrip card  or the  SmarTrip app on  iPhone and Apple Watch . SmarTrip cards are plastic, rechargeable fare cards that can be purchased by cash or credit at any Metro station or in advance on  wmata.com . You can calculate your fare between two stops using Metro’s  Trip Planner .

The SmarTrip app can be used anywhere the SmarTrip card is accepted, including rail, buses and Metro-operated parking lots. Metro is the first rail system in the U.S. to offer a full-service, touch-free payment option at every single stop. See below for more information about how to use SmarTrip in your Apple Wallet .

What are the Metro's hours and when does it close?

DC Metro trains run Monday - Thursday, 5 a.m. until 12 a.m.; Friday, 5 a.m. until 1 a.m.; Saturday: 7 a.m. until 1 a.m.; Sunday: 7 a.m. until 12 a.m.

Metro etiquette

The Washington, DC Metro serves thousands of commuters and visitors each day. Because the train system is so heavily used by busy local commuters, there are a number of unspoken rules that visitors should be aware of. If possible, you may want to ride at off-peak hours when the train system is much less hectic.

When riding the escalator, stand to your right, walk to your left. Standing in a twosome that blocks the left side is strongly (and often loudly) discouraged by your fellow Metro riders.

When waiting to board a train, let riders exit the train first before trying to board. If the train is particularly crowded and you are standing in a doorway, step just outside the train doorway to allow your fellow riders room to exit.

Another important note if the train is crowded: move to the middle of the car so others can board. You will have time to exit when you arrive at your stop.

During peak hours, trains arrive often. Don’t try to board a train that is too full. The automatic doors are very sensitive and if they can’t close, the train operator may offload the entire train because a door stopped working.

Each car usually has several seats for handicapped riders. Please don’t use these seats if there is a rider that needs to sit down.

Be sure and have your SmarTrip card out and ready to swipe when you go through the gate. Riders move through quickly and holding up the line is discouraged.

While the Metro can be a very busy place, most of your fellow riders are friendly and will point you in the right direction. There is also a station manager at each station. Don’t be afraid to ask if you have questions about navigating the Metro!

Now that you have read up on the Metrorail experience, learn about other ways to navigate DC. Check out the best transportation options  for getting around the District.

More About DC

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Guide to Union Station in Washington, DC

Getting to Washington, DC

Washington, DC Safety Information

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Questions & Answers: Riding METRO

On this page, you can get answers to common questions about riding METRO, all in one place.

How much does it cost to ride a local bus?

The regular fare to board is $1.25

The discounted fare is 60 cents.

The following passengers ride free:

• Children five or younger, accompanied by an adult
• Seniors 70 and older who have a discounted METRO Q® Fare Card
• Disabled or decorated veterans who have a METRO Veterans Pass
• METROLift customers with a METROLift Freedom Q® Card, and up to one assistant

What can I use to pay my fare?

You can pay your local bus fare using any of the following:

• METRO Q® Fare Card
• METRO Q Mobile Ticket
• METRO Day Pass
• METRO Money card

The All About Fares page has information on where you can obtain various fare cards.

Are transfers included when I ride a local bus?

If you pay your fare using a METRO Q® Fare Card, METRO Q Mobile Ticket, METRO Day Pass or METRO Money card, you’re entitled to free transfers between any of these METRO services for up to three hours in any direction:

• METRO curb2curb

For transfers to Park & Ride bus service, you only pay the fare difference for up to three hours in any direction.

If you wish to pay with a mobile ticket and plan to ride or transfer to a Park & Ride bus during your trip, you'll need to purchase and activate a Park & Ride mobile ticket. It's valid for three hours once activated and entitles you to free transfers between any METRO service of equal or lesser value during that time.

Only regular fare mobile tickets are available for purchase.

Trip Planning

Where can i find routes and schedules.

A route selector is accessible directly on the website home page, linking you directly to a page for the local bus route of your choice.

At the top of each individual route page, you’ll find:

• Frequency of service on weekdays and weekends
• Stop-by-stop schedule
• Link to view PDF schedule which you can then download and/or print

Is there a map showing METRO local bus routes?

On the METRO website, there’s a route map on each individual route page.

You can also use the website's Interactive System Map (best viewed on a desktop or laptop computer). In the bus section of the map, you can check a box next to any METRO bus route and the map will draw a line showing the entire route and where it runs.

If you’d prefer a physical map, we include a map image in the printed brochure for each individual bus route. Brochures are available for free at all METRO RideStore locations:

• Downtown Transit Center - 1900 Main St.
• Fannin South Transit Center - 1604 West Bellfort St.
• Main Street Square - 1001 Travis St.
• Northwest Transit Center - 7373 Old Katy Road

How do I plan my trip?

Trip planning tools are available on:

• Various pages of the METRO website, including the home page
• RideMETRO app for your smartphone (“Plan Your Trip” section)
• ONE to Ride app for your smartphone
• Google or Apple maps

Prior to arrival

How do i know where to wait and which is my bus.

METRO local buses make stops at the following locations

• Along city streets, at intersections where you see a METRO bus stop sign and/or bus shelter
• At select Park & Ride lots around the region
• At more than 20 transit centers around the region

All METRO buses have large, bright destination signs on the front of the bus above the windshield and along the passenger’s side, near the front door. These digital displays include the route number and destination.

Where can I see if my route has alerts or detours?

Route Alerts or detours could affect your vehicle’s arrival time and/or the length of your trip. Subscribing to receive this information is a convenient way to know before you go.

On the METRO website, you can subscribe to receive notifications direct to your phone or email for the bus, rail, METRORapid and/or METRO curb2curb routes of your choice.

The quickest and easiest signup option can be found on each individual route page.

If you prefer, there’s also a Get Text and Email Alerts page where you can subscribe to multiple routes simultaneously.

All subscriptions are free and you can unsubscribe at any time.

If you don’t wish to subscribe, you can use any of the following:

• Routes and Schedules tab on METRO website home page - it will transport you to your route page. If there are any active alerts, a link to view them will be visible near the top of the page.
• RideMETRO app (click or tap Service Alerts on main menu)
• ONE to Ride app (a red triangular icon will appear on the screen if your selected route is experiencing a service alert)
• Trip planning tool, which can be accessed in multiple places. More information about that can be found in the Trip Planning topic (see question titled "How do I plan my trip?")

How do I know when the next bus will arrive?

METRO offers a rider tool called Next Bus Texting . To use it, you'll need to know your stop number . It's posted on the bus stop sign at every bus stop location. Just text that stop number to 697433 . We'll then text you back the scheduled arrival time (SC) and estimated real-time arrival (RT) of the next bus for all routes that stop at your location.

Estimated arrival times can also be accessed on:

• METRO website home page (“Track Bus or Train” tab)
• Automated phone line by dialing 713-635-4000

Increasingly, estimated arrival information will also be displayed digitally at bus stop locations and transit centers throughout the region. Transit centers are sheltered waiting areas where you can transfer to other METRO routes and services that provide access to even more destinations. They’re often found at the beginning or end of a bus route. 

These digitally displayed passenger information enhancements are part of the METRONext Moving Forward Plan, to create a better customer experience.

How do I board the bus?

If you don’t require assistance, enter through the front doors, pay your fare and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

If you’re using a wheelchair, mobility scooter, or walker, wait for the operator to activate an accessible ramp which will allow you easy access through the front doors. You can then pay your fare and proceed to one of the priority seating areas.

How do I pay my fare when I board?

Any METRO fare card:

Tap your card on the validator and the fare amount will be deducted. If you prefer to go contactless, you can wave your card close to the validator as well. Make sure the light registers green in the upper right when you tap or wave.

METRO Q Mobile Ticket:

Activate the ticket on your smartphone before boarding. It will display animated colors and motion on your phone. Show that to the bus operator as you board.

Deposit cash and/or coins into the farebox when you board the bus.

No change is given and transfers to other METRO services aren’t included.

Can I bring an animal onboard?

Yes, based on the guidance below:

Service animals

You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.

How much does it cost to ride a Park & Ride bus?

The regular fare to board ranges from $2-8. So a round-trip can cost $4-$16.

The discounted fare to board ranges from $1-4. So a round-trip can cost $2-8.

Fares vary by zone. To find out what zone you’re in, visit the Park & Ride bus page .

• METROLift customers with a METROLift Freedom Q ® Card, and up to one assistant

You can pay your Park & Ride bus fare using any of the following:

• M ETRO Q® Fare Card

Are transfers included when I ride a Park & Ride bus?

If you pay your fare using a METRO Q® Fare Card, METRO Q Mobile Ticket (Park & Ride version), METRO Day Pass or METRO Money card, you’re entitled to free transfers between any of these METRO services for up to three hours in any direction:

Depending on where your Park & Ride bus stops along its route, connections may be available to one or more of those services.

For transfers to a Park & Ride bus route with a higher cost, you only pay the fare difference for up to three hours in any direction. 

NOTE: If you use a METRO Day Pass on Park & Ride service, the cost to ride doesn't get applied to the maximum daily card deduction. Because of that, we don’t recommend using a METRO Day Pass on Park & Ride service.

Where can I park my car?

You may park in the parking lot of the facility where you’re boarding a Park & Ride bus. Lots are open 24 hours a day, seven days a week.

If you plan to park for three consecutive days, you must contact the METRO Police Department to make a request in advance. Otherwise, your car is subject to being towed. 

Call 713-224-COPS (2677) by phone, or email [email protected]

Do I have to pay to park?

It’s free to park at any METRO Park & Ride facility.

Are Park & Ride lots patrolled at all times?

No. The METRO Police Department patrols Park & Ride lots periodically. However, there's no full-time security onsite and METRO doesn't monitor Park & Ride lots around the clock.

Trip Planning / Prior to Arrival

Where can i find routes, schedules and maps.

A route selector is accessible directly on the website home page, linking you directly to the Park & Ride bus route page of your choice.

Each individual route page includes:

You can also use the website's  Interactive System Map (best viewed on a desktop or laptop computer).

In the bus section of the map, you can check a box next to any METRO bus route and the map will draw a line showing the entire route and where it runs.

You can also use our Trip Planner which is available on:

Where and how do I board the bus?

You can access METRO Park & Ride buses throughout the region at:

• More than 25 Park & Ride lots
• Select METRO transit centers

No change is given and transfers to other METRO local services aren’t included.

What amenities are available on Park & Ride buses?

Park & Ride bus amenities allow you to drive less and do more . They include:

• Personal overhead light for reading
• Adjustable air vents for each seat
• USB outlet and electrical outlet for each seat
• Overhead storage bins
• Compartments below the floor for larger items such as bikes or luggage

How much does it cost to ride METRORail?

The following passengers ride free :

You can pay your METRORail fare using any of the following:

• METRORail Ticket

Are transfers included when I ride METRORail?

When paying with a METRORail paper ticket, transfers to other METRO services aren’t included.

Frequency of service, a stop-by-stop schedule, a PDF schedule and a linear route map for each METRORail line are found on the METRORail page .

Is there a map of the METRORail lines?

A linear route map for each METRORail line is found on the METRORail page .

You can also use our Interactive System Map (best viewed on a desktop or laptop computer). In the rail section of the map, you can check a box next to any METRORail line and the map will draw a line showing the entire route and where it runs.

If you’d prefer a physical map, we include a map image in the printed brochure for each individual METRORail line. Brochures are available for free at all METRO RideStore locations:

Prior to Arrival

How do i know where to wait and which is my train.

METRORail trains make stops at rail station platforms along city streets in and around downtown Houston. You can also board a METRORail train at the following transit centers:

• Burnett (Red Line)
• Downtown (Red Line)
• Fannin South (Red Line)
• Magnolia Park (Green Line)
• Northline (Red Line)
• Palm Center (Purple Line)
• Texas Medical Center (Red Line)

All METRORail trains have large, bright destination signs on the front of the train above the windshield and along the side of the train as it pulls into the station.

Red Line trains would say one of the following:

• Northline TC
• Smith Lands
• Fannin South

Green Line trains would say one of the following:

• Magnolia Park
• Theater District

Purple Line trains would say one of the following:

• Palm Center TC

Where can I see if my rail line has alerts or detours?

Alerts or detours could affect your train’s arrival time and/or the length of your trip. Subscribing to receive this information is a convenient way to know before you go.

On the METRO website, you can subscribe to receive notifications direct to your phone or email.

The quickest and easiest signup option can be found next to each rail line on the METRORail page .

• METRORail page (if there are any active alerts, a link to view them will be visible where the rail lines are shown)
• ONE to Ride app (a red triangular icon will appear on the screen if your selected rail line is experiencing a service alert)

How do I know when my train will arrive?

All METRORail platforms have scrolling digital messages in both English and Spanish that display the estimated wait time for the next train.

Estimated wait times are also posted at select  transit centers where METRORail is available.

Transit centers are sheltered waiting areas where you can transfer to other METRO routes and services that provide access to even more destinations.

Certain locations feature  digital signs and screens displaying service alerts and estimated wait times for routes that stop there.

This information is also available on:

• Google maps

How do I board the train?

First, please let riders exit the train before you board. After all riders have disembarked through the railcar doors, please enter the train and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

All METRORail platforms are accessible under the standards of the Americans with Disabilities Act ( ADA ). They offer sloped ramp access from both ends of the platform and level boarding that easily accommodates mobility devices.

How do I pay my fare?

Prior to boarding, tap your card on the validator located on the rail platform and the fare amount will be deducted. Some fare validators are located on freestanding poles. Others are attached to ticket vending machines.

If you prefer to go contactless, you can wave your card close to the validator as well. Make sure the light registers green in the upper right when you tap or wave.

METRO Q Mobile Ticket (only regular fare available):

Activate the ticket on your smartphone before boarding. It will display animated colors and motion on your phone. Upon request, show it to a METRO Fare Inspector or METRO Police Officer – either on the rail platform prior to boarding or on the train during your ride.

METRORail Ticket:

All METRORail platforms have ticket vending machines where you can purchase a three-hour METRORail ticket for $1.25.

The machines accept cash, credit card or debit card.

Upon request, show it to a METRO Fare Inspector or METRO Police Officer – either on the rail platform prior to boarding or on the train during your ride.

How much does it cost to ride METRORapid?

You can pay your METRORapid fare using any of the following:

• METRORapid Ticket

The All About Fares page of the website has information on where you can obtain various fare cards.

Are transfers included when I ride METRORapid?

When paying with a METRORapid paper ticket, transfers to other METRO services aren’t included.

Currently, the only active METRORapid route is the Silver Line. Frequency of service and a route map for the Silver Line is found on the METRORapid page .

At the top of the page, you’ll find:

Is there a map of the METRORapid Silver Line?

A route map is found on the METRORapid page .

You can also use our Interactive System Map (best viewed on a desktop or laptop computer). In the bus route section of the map, you can check a box next to the 433 Silver Line and the map will draw a line showing the entire route and where it runs.

If you’d prefer a physical map, we include a map image in the printed brochure for the METRORapid SIlver Line. Brochures are available for free at all METRO RideStore locations:

How do I know where to wait and what to look for?

METRORapid Silver Line vehicles make stops at station platforms along Post Oak Blvd. in Uptown. You can also board at the following transit centers:

• Westpark / Lower Uptown

METRORapid is a silver and black colored vehicle that looks like a bus but runs like rail.

The name METRORapid is clearly visible on the front and sides of the bus.

And all METRORapid vehicles have large, bright destination signs on the front above the windshield and along both sides of the vehicle, near the front. These digital displays include the route number and destination.

Where can I see if there are alerts or detours?

Alerts or detours could affect your vehicle’s arrival time and/or the length of your trip. Subscribing to receive this information is a convenient way to know before you go.

The quickest and easiest signup option can be found next to the Silver Line information on the METRORapid page .

• METRORapid page (if there are any active alerts, a link to view them will be visible where the Silver Line is shown)
• ONE to Ride app (a red triangular icon will appear on the screen if the Silver Line is experiencing a service alert)

How do I know when METRORapid will arrive?

All METRORapid platforms have scrolling digital messages in both English and Spanish that display the estimated wait time for the next vehicle.

Estimated wait times are also posted at the transit centers where METRORapid is available.

Transit centers are sheltered waiting areas where you can transfer to other METRO routes and services that provide access to even more destinations. 

Each location features digital signs and screens displaying service alerts and estimated wait times for routes that stop there.

How do I board METRORapid?

First, please let riders exit the vehicle before you board. After all riders have disembarked through the side doors, please enter and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

All METRORapid platforms are accessible under the standards of the Americans with Disabilities Act ( ADA ). They offer sloped ramp access from both ends of the platform and level boarding that easily accommodates mobility devices.

Prior to boarding, tap your card on the validator located on the platform and the fare amount will be deducted.

If you prefer to go contactless, you can wave your card close to the validator as well.

Make sure the light registers green in the upper right when you tap or wave.

Activate the ticket on your smartphone before boarding. It will display animated colors and motion on your phone. Upon request, show it to a METRO Fare Inspector or METRO Police Officer – either on the platform prior to boarding or on the vehicle during your ride.

METRORapid Ticket:

All METRORapid platforms have ticket vending machines where you can purchase a three-hour METRORapid ticket for $1.25.

Upon request, show it to a METRO Fare Inspector or METRO Police Officer – either on the platform prior to boarding or on the vehicle during your ride.

How much does it cost to ride curb2curb?

The following ride for free:

Upon boarding, you can pay your curb2curb fare using any of the following:

• METRO Q Mobile Ticket (regular fare only)

The All About Fares page has information on where you can obtain them.

Are transfers included when I ride curb2curb?

Yes. Whether you pay your fare with a fare card or mobile ticket, you’re entitled to free transfers between any of these METRO services for up to three hours in any direction:

If your trip includes a Park & Ride bus, and you plan to use a mobile ticket, you'll need to purchase and activate a Park & Ride mobile ticket. It's valid for three hours once activated and entitles you to free transfers between any METRO service of equal or lesser value during that time.

Trip Booking

How do i book a trip and get picked up where i am.

If you can’t get to a designated pickup location, you can book a trip one of two ways:

• Use the free METRO curb2curb app for your smartphone
• Call us at 713-739-RIDE (7433) – agents are on call daily, 5 a.m.-midnight

With either method, you can specify the exact location where you want to be picked up and dropped off. 

Whether you book a ride through the app or over the phone, all reservations are subject to availability.

How far in advance do I need to book?

Whether you book a ride through the app or over the phone, you can book a ride as early as seven days in advance, and as late as 15 minutes before your desired pick-up time.

For instance, if you need to be picked up at 11:00 a.m. – you would need to have your trip booked no later than 10:45 a.m.

All reservations are subject to availability.

Where can I get the METRO curb2curb phone app?

If you have an iPhone, you can download the app from the App Store.

If you have an Android, you can download the app from Google Play.

Just search for METRO curb2curb

Where do I board curb2curb?

Each curb2curb route has its own designated pickup locations where you can walk right up and board. For more information,  visit the METRO curb2curb page where you can select your specific route.

What type of vehicle should I look for?

METRO curb2curb vehicles are clearly marked. There are two types:

• Low-floor minibus

Either one may pick you up, based on availability.

Is the vehicle accessible?

Yes. All curb2curb vehicles are accessible under the standards of the Americans with Disabilities Act ( ADA ).

When and where does the service operate?

Hours of operation vary by route. For more information, visit the METRO curb2curb page where you can select your specific route.

How and when do I pay my fare?

METRO Q® Fare Card, METRO Day Pass or METRO Money card:

Tap your card on the validator as you enter the vehicle and the fare amount will be deducted. If you prefer to go contactless, you can wave your card close to the validator as well. Make sure the light registers green in the upper right when you tap or wave.

Activate the ticket on your smartphone before boarding. It will display animated colors and motion on your phone. Show that to the operator as you board.

Will the operator know where to drop me off?

If you book your ride in advance, whether through the METRO curb2curb app or over the phone, the operator will already know your dropoff location.

If you board at a designated pickup location, just let the operator know where in the service area you need to be dropped off.

Eligibility

Who’s eligible to ride metrolift.

If you’re a person with a disability, you’re eligible to become a METROLift customer if you meet at least one of these criteria:

• Your disability prevents you from walking or rolling to a bus stop without assistance.
• You require assistance to board, navigate, ride or disembark from one or more of METRO’s other accessible services.
• You can use one of the other METRO accessible services but there are physical obstacles on your path which prevent you from doing so.

How are eligibility decisions made?

Eligibility decisions are based upon information provided by healthcare professionals and your functional abilities to navigate the fixed-route bus and rail system in accordance with the ADA.

Eligible riders’ certification will be classified as permanent, standard, or temporary.

Riders classified as standard or temporary will be notified by letter to reapply for services 60 days prior to the end of their eligibility period.

If I think I’m eligible, what should I do next?

You must apply and do an in-person interview. You’ll then receive a final decision regarding your eligibility in writing within 21 days.

For more information, including how to apply, visit the METROLift page .

What’s the fare to ride METROLift?

In the base service area , METROLift fares are just $1.25 for a one-way trip ($2.50 round trip). In the extended service area , the fare is $2.50 for a one-way trip ($5 round trip). If either your origin or destination (or both) are outside the base service area, the cost is $2.50 for a one-way trip ($5 for a round trip), The base service area covers most of Harris County.

The extended service area includes locations:

• In Northwest Houston
• Around Hobby Airport
• South of Missouri City
• In and around Kingwood
• In and around Clear Lake

If you're not sure which area your origin or destination point is in, and need to calculate your fare, view the METROLift service area on our Interactive System Map .

When I board, how do I pay my fare?

If you make your reservation over the phone, you’ll need to:

• Hand the driver a ticket or show them your monthly or annual pass
• Show the driver your photo ID or METRO Freedom Q® Card

If you make your reservation online, your account will immediately be debited and the driver will be notified. So you won’t have to hand the driver a ticket or pass. You’ll only need to show them your photo ID or METRO Freedom Q® Card.

All METROLift customers automatically receive a METRO Freedom Q® Card when their eligibility is initially certified.

Is METROLift ever free?

Yes, when either of the following takes place:

• Your trip includes a transfer to another accessible METRO service
• You’re called for jury duty

Where do I buy single ride tickets?

Single ride tickets can be purchased individually or in a sheet of 11. They’re available at:

• METRO RideStore locations
• METRO Online RideStore
• Participating retail locations
• MACS-WEB online trip planner (In the EZ-Wallet section)

You can also order single ride tickets through the mail.

For more information, visit the METROLift page

Where do I buy a monthly pass?

A monthly pass can be purchased at:

You can also order a monthly pass through the mail.

For more information, visit the METROLift page .

Where do I buy an annual pass?

An annual pass can be purchased at the following METRO RideStore locations:

• 1900 Main St.
• Northwest Transit Center

You can also order an annual pass through the mail.

Scheduling a Trip

How do i schedule a trip on metrolift.

There are three ways you can schedule a trip on METROLift:

• Log in and set up an account on our MACS-WEB online trip planner. You can then schedule your trips Mon-Sun, 5 a.m.-5 p.m.
• Call our automated phone system at  713-739-4690 (Mon-Sun, 5 a.m.-5 p.m.). You’ll need to have your METROLift ID number and password.
• Speak to a live agent by calling  713-225-6716 (Mon-Fri, 8 a.m.-5 p.m.)

There are also three ways you can confirm or cancel your trip on METROLift:

• Log in to our MACS-WEB online trip planner. You can confirm or cancel trips any time of the day.
• Call our automated phone system at 713-739-4690 . You can confirm or cancel trips any time of the day. You’ll need to have your METROLift ID number and password.
• Speak to a live agent by calling METROLift Dispatch at 713-225-0410 . You can confirm or cancel trips any time of the day.

How far in advance do I need to schedule my trip?

On Fridays, a live agent can schedule trips for Saturday, Sunday or Monday.

In all other instances and with all other methods, trips must be scheduled the day before travel.

The time windows during which trips can be scheduled vary depending on the method you use:

• MACS-WEB online trip planner: Mon-Sun, 5 a.m.-5 p.m.
• Automated phone system - 713-739-4690 - Mon-Sun, 5 a.m.- 5 p.m.
• Live agent - 713-225-6716 - Mon-Fri, 8 a.m.-5 p.m.

If something comes up and you need to schedule a trip on the same day , you can call METROLift at 713-652-8015 .

You can book trips up to four miles one way.

Trips in the base service area : require one one-way trip ticket each way ($2.50 round trip)

Trips in the extended service area : require two one-way trip tickets each way ($5 round trip)

Our goal is to serve trips within one hour of your request.

Each trip is subject to availability.

Can I schedule an exact time to be picked up?

When booking your trip, you'll be given a requested time with a plus or minus 20-minute scheduling window. If the scheduling window does not meet your needs, you may negotiate a new scheduling window of one hour before or after your requested time.

In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to METRO local bus service.

What if I need to cancel my trip?

Trips can be canceled online or over the phone 24 hours a day. You can cancel your trip in any of these ways:

• Use the MACS-WEB Online Trip Planner
• Call 713-739-4690
• Call 713-255-0410

A no-show is when the vehicle arrives at the scheduled time and location on-time but the customer and driver don't connect, and the driver leaves without the customer.

A late cancellation is when a trip is canceled less than two hours before the customer's scheduled pick-up time.

Excessive no-shows or late cancellations that are within your control negatively affect on-time performance and service quality for other passengers. Therefore, customers with excessive no-shows / late cancellations may risk suspension of their METROLift riding privileges.

How can I verify my trip?

Trips can be verified online or over the phone 24 hours a day. You can cancel your trip in any of these ways:

Riding METROLift

Where can i get a metrolift program guide.

You can access an online copy of the METROLift program guide here or request a printed copy by calling METROLift Customer Service (Mon-Fri, 10 a.m.-5 p.m.) at 713-225-0119 .

What type of vehicle will pick me up?

• Service animal

Yes. You’re allowed to travel with a service animal.

Yes. You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.

What should I do if my ride is late?

Please call METROLift Dispatch at 713-255-0410.

Can METROLift pick me up at my address?

The METROLift service area covers most of Harris County including portions of Kingwood and Clear Lake.

To view the service area on a map, visit the METROLift page

For a more detailed view that includes fare information, visit our Interactive System Map.

What is METRO Star Vanpool?

It’s a rideshare service that allows commuters who share similar travel patterns to lease a van on a month-to-month basis so they can ride to and from work together. This is especially helpful for riders who live in areas where METRO bus service isn’t available.

Where does the service operate?

METRO Star Vanpool operates in eight counties: Harris, Brazoria, Chambers, Fort Bend, Galveston, Liberty, Montgomery and Waller.

Why should I consider using the service?

Because you would save money on gas, tolls, maintenance and other commuting costs. This can add up to thousands of dollars in savings every year.

The van travels in high occupancy vehicle (HOV) lanes on the major freeways, avoiding stop-and-go traffic and reducing travel time .

And because driving responsibilities are shared, vanpoolers can enjoy more time relaxing during a stress-free commute .

How can I get my company involved in Vanpool?

Contact us at 713-224-RIDE or email [email protected]

You can also find our more by visiting our METRO Star Vanpool partners page

How it Works

How many people participate in each vanpool.

Five to 15 people ride in each vanpool.

How do I get into a vanpool?

Please register for an online account and answer a few questions. This information helps us determine if you’re looking to get matched with an existing vanpool or if you’d like to start a new vanpool.

How much does it cost?

The cost is calculated according to mileage, the number of riders and the size of the vehicle.

The average cost per passenger is just $4-6 a day . That amount factors in the rider's share of the monthly lease (including insurance and maintenance), in addition to:

Some employers offer a transit benefit that lowers the cost even more.

How are the vehicle’s monthly expenses handled?

METRO Star Vanpool offers the convenience of easy online payments of the monthly lease cost.

Operating expenses like gas, tolls, parking, etc. are generally split among the vanpoolers.

What if there’s a dispute among the group about expenses?

Each rider is responsible for their own seat cost and is aware of that cost. If someone disputes their charges, the METRO Star Vanpool billing team handles that dispute, not any of the other riders.

Is the van insured?

Yes. Each van has complete comprehensive coverage up to $1 million.

What ground rules are set for the vanpool?

Each group makes its own rules. The driver is usually responsible for settling issues; however, if you can’t resolve a concern, we’re happy to help.

Am I guaranteed to get matched with a vanpool?

If there aren’t enough riders to form a vanpool in your area, you may be placed into a carpool, which has fewer riders.

Using the Service

Who drives, and where does everyone meet.

An approved volunteer from the group drives, allowing the vehicle to always stay in possession of the group. Once the group is formed, we work with you to find a convenient location for all the vanpoolers to meet. Everyone parks their car and then rides together to work. At the end of the workday, the approved volunteer drops everyone back off at that same location.

The group also decides who can keep the vehicle for limited, personal use outside of business hours.

What if the designated driver is sick or on vacation?

Each vanpool has one or two approved backup drivers who can take over driving responsibilities as needed.

Is vehicle maintenance provided?

Yes. METRO Star Vanpool will maintain and repair the vehicle when necessary. If it needs to be kept overnight, a backup vehicle will be provided.

What if I join and then decide it’s not for me?

Vanpooling is a month-to-month commitment. There are no long-term obligations. However, if you pay your fare at the beginning of the month, you’re committing to ride that month. If at some point that month you stop riding, any partial refunds are at the discretion of the group.

What if I have an emergency during the day?

If you have an emergency and need to leave work early, call METRO Star Vanpool at 713-224-RIDE (7433) . If we approve your trip (three maximum per year), you’ll be provided a ride to your destination. We’ll cover the cost of the ride, minus tips (which are optional). 

This program operates weekdays, 8 a.m.-4 p.m. except on Memorial Day, Fourth of July, Juneteenth, Labor Day Thanksgiving Day, Christmas Day and New Year’s Day.

What if I have a disability?

We arrange vehicles as needed to meet ADA requirements. Most vans are equipped with running boards and handles to assist riders with boarding. We work with vanpool groups that require ADA accommodations to find the most convenient and comfortable option to accommodate all riders, including those with disabilities. As a practical matter, vanpool groups often struggle to retain enough riders when there are expectations of accommodating one or more riders who need assistance to board the van. We work to offset this by covering any extra costs that result from providing accessible vehicles. In the past, we've provided a special vehicle equipped for low-floor side ramp access for a rider in a wheelchair. We installed a floor locking feature to match the one the rider had in her personal vehicle, resulting in a bi-reconfiguration of her wheelchair. Without the modifications, the group would have been in a minivan with seven passengers sharing the cost. So we priced the van such that the riders paid the same amount they would have paid individually if they were part of a seven-passenger group in a minivan.

Can I ride the van part-time?

Some vanpools allow part-time riders on an as-needed basis. If you can’t commit to full-time status, you may want to consider this. You would pay to ride as long as a seat is available.

What is an HOV express lane?

HOV stands for High Occupancy Vehicle . An HOV lane is a barrier-separated lane that runs down the middle of I-45, Hwy. 59 and Hwy. 290. The lane runs in one direction, but it’s reversible depending on the time of day. In the mornings, vehicles travel in the direction of downtown Houston. In the afternoons, vehicles travel away from downtown Houston. On I-10, there are "managed lanes" operated by the Harris County Toll Road Authority. These are four barrier-separated express lanes with two lanes running in each direction between I-610 and Hwy. 6.

What is an HOT express lane?

HOT stands for High Occupancy Toll . It’s the HOV lane on either I-45, Hwy. 59 or Hwy. 290, but with a toll. The toll is paid by single occupant vehicles. And the lane is only open to those single occupant vehicles outside of peak travel times.

What freeways in Houston have express lanes?

I-45, I-69 / US 59 and Hwy. 290 (operated by METRO):

• Each has a single HOV/HOT lane that operates daily with the exception of certain holidays.
• Has “managed lanes” ( two in each direction ) that are open 24 hours a day, 365 days a year. Those lanes are operated by the Harris County Toll Road Authority with HOV hours during weekday mornings and afternoons. 
• Has the Katy-CBD HOV ramp between Studemont Street and downtown Houston (one lane in each direction) open 24 hours a day, 365 days a year. That ramp is operated by METRO.

When are the express lanes open?

• The managed lanes are open daily from 5-11 a.m. inbound (toward downtown) and 1-8 p.m. outbound (away from downtown.
• The lanes will be closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day.

I-10 (operated by Harris County Toll Road Authority):

• The managed lanes are open at all times, with HOV hours on weekdays from 5-11 a.m. and 2-8 p.m. in both directions.

Where do the lanes run?

I-10 Managed Lanes: between I-610 and Highway 6

I-45 (North Freeway): between downtown and just south of Cypresswood Drive.

I-45 (Gulf Freeway): between downtown and Webster, Texas

Hwy. 59 (Eastex Freeway): between downtown and Humble, Texas

Hwy. 59 (Southwest Freeway): between downtown and just north of Stafford, Texas

Hwy. 290 (Northwest Freeway): between I-10/I-610 and Cypress, Texas

Who can use the lanes?

I-45, Hwy. 59 and Hwy. 290: 

• Vehicles with a minimum of two (sometimes three) people, and motorcycles may use the lane any time they’re open. A baby or infant is considered an occupant for meeting the HOV lane occupancy requirement.
• Single occupant vehicles may use the lane outside of peak travel times which are generally from about 6:30-8:00 a.m. and 4:30-6:00 p.m.
• “Managed lanes” are open to all vehicles. Motorcycles and vehicles with a minimum of two people can use the lanes during HOV hours without paying a toll. Single occupancy vehicles who ride during those hours are required to pay a toll. And all vehicles are required to pay a toll outside of HOV hours.
• Katy-CBD HOV ramp into downtown is only open to buses, motorcycles, vanpools and carpools, with no toll. Single occupant vehicles aren't allowed to use this ramp.

How much does it cost to use the express lanes?

I-45, Hwy. 59 and Hwy. 290 (operated by METRO):

• It’s free to use the lanes during operating hours as long as there are two, or sometimes three, people in the vehicle.
• Single occupancy vehicles are always required to pay a toll (using an authorized toll tag) when using the lanes.
• The toll amount varies by freeway, corridor and hour of the day.
• Toll rates for specific corridors are prominently displayed ahead of each lane entrance.
• Toll rates can also be found on the HOV/HOT Express Lanes page
• Tolls may change from one hour to the next. If this happens during your trip, you're charged the toll listed when you first entered the express lane.

I-10 managed lanes (operated by Harris County Toll Road Authority):

• Toll rates vary depending on the direction and time of day you're traveling.
• Toll rates are prominently displayed on the freeway and can also be found on the HOV/HOT Express Lanes page

What toll tags are accepted to pay tolls?

You can use these toll tags in the HOT express lanes:

• Harris County EZ TAG
• NTTA (North Texas Tollway Authority)
• Kansas Transit Authority (KTA)
• Oklahoma Turnpike Authority (OTA)
• Dallas North Tollway (DNT)

No other payment method is accepted.

For I-10 and other Harris County operated toll road lanes designated with an EZ TAG-ONLY sign, a TxTag or NTTA TollTag is also accepted, provided your account is in good standing and the vehicle's license plate is registered with your tag.

Is anyone eligible for a discounted toll or free ride?

• METRO buses and vanpool vehicles travel free - but non-METRO buses and vanpools will get charged unless they use the HOV ONLY lane
• Motorcycles are always free
• Qualified U.S. military veterans are eligible to receive a discounted toll – find out more information, including how to apply, on this PDF brochure

The discounted toll amount is subject to change, and certain restrictions apply.

• Qualified U.S. military veterans are eligible to receive a discounted toll– find out more information, including how to apply, on this PDF brochure

Vehicles must display a qualifying license plate in order to be eligible for the HCTRA Veteran Discount Tolling Program.

Using the Lanes

How do i enter and exit the lanes.

A map and videos showing specific entry and exit points along the I-45, Hwy. 59 and Hwy. 290 corridors can be found on the HOV / HOT Express Lanes page .

Are certain vehicles prohibited from the lanes?

• Trailer towing is prohibited
• No trucks with more than two axles or a gross weight capacity of one ton or greater
• No bicycles – but motorcycles are permitted
• No pedestrians

What speed do I have to maintain?

There’s no minimum speed, but as with any highway driving, you should maintain enough speed to avoid slowing down the flow of traffic. The speed limit in the HOV/HOT lanes is the same as the freeway it runs alongside.

Park & Ride Lots

Can i park at metro park & ride facilities.

Yes. You can park at any METRO Park & Ride facility. However, if you plan to keep your car parked there for three consecutive days, you must contact the METRO Police Department in advance to make a special request. Otherwise, your car is subject to being towed. Call 713-224-COPS (2677) by phone, or email [email protected]

How much does it cost to park?

You can park free at all METRO Park & Ride lots.

What are the hours?

METRO Park & Ride lots are open 24 hours a day, seven days a week.

Transit Centers

Can i park at metro transit centers.

Limited parking is available at select transit centers. This information is found on the Access by Car page .

All transit centers offer free parking, except for Fannin South.

Can I leave my car there overnight?

For the transit centers that offer parking, lots are open 24 hours a day, 7 days a week. 

Fannin South Parking

How much does it cost to park at fannin south.

The daily parking fee is $3.00 per vehicle with no in-and-out privileges. Once your vehicle leaves the lot, you’ll need to pay a new fee to reenter.

If you need to park at Fannin South regularly, you may wish to purchase a Fannin South monthly hang tag for your vehicle. The cost is $40 and entitles you to in-and-out privileges. It’s available at the METRO RideStore located at the Fannin South transit center (cash, check or credit card accepted) or you can order it through the METRO Online RideStore (credit card only).

During special events like the Houston Livestock Show and Rodeo, no new hang tags will be sold. If you have an old hang tag, you’ll need to bring it in to the METRO RideStore at Fannin South to purchase a new one.

Does the fee change during special events?

Yes. For select events, the parking fee includes a round-trip on METRORail. If a METRORail ticket isn’t included in the special event rate, you can purchase one at one of the nearby ticket vending machines (cash, debit or credit card accepted).

Yes. The parking lot at Fannin South Transit Center Is open 24 hours a day, seven days a week.

Is security provided at METRO parking facilities?

The METRO Police Department patrols the Park & Ride lots and transit centers periodically, but there’s no full-time security onsite.

Does METRO always monitor its parking facilities?

No. METRO doesn’t monitor these facilities around the clock and therefore, can’t guarantee the security of your vehicle.

How can I protect my vehicle at a parking facility?

Here are a few safety tips when parking at a METRO facility:

• Always lock your vehicle
• Never leave valuables in plain view
• Pay attention to your surroundings
• Avoid walking alone at night
• Park in a well-lighted area
• Never park near overgrown bushes or trees
• Walk confidently with keys in hand and check your vehicle before entering

Bikes on METRO

Can i take my bike on a metro bus.

All our local buses have a bike rack on the front bumper that accommodates two bikes. It's easy to load your bike and snap it down to secure it.

On a Park & Ride commuter express bus, you can store your bike in the baggage compartment marked with a bicycle symbol.

Can I take my bike on METRORail?

Simply roll your bike on board. You can hold it or fasten it to a wall hook at either the first or last door of every rail car. There’s a two-bike limit per train to ensure the best use of this valuable space.

Can I take my bike on METRORapid?

Roll your bike on board through the two rear doors and hold the bike. There are no wall hooks on METRORapid, as there are on METRORail.

METRO Rules

Can i bike on metro property.

Cyclists are prohibited from riding bicycles in the station areas, corridors, on platforms or in any covered areas.

What if my bike is damaged on METRO property?

Cyclists are responsible for their own bicycles and all actions, injuries, losses and/or damages resulting from their bicycles in station platform areas and on board vehicles.

Can young cyclists ride alone on METRO?

Cyclists under the age of 16 should be accompanied by an adult. If cyclists violate METRO policy, they may be asked to remove their bicycles from the station areas, platforms or trains.

Bike Parking

Is bike parking available at metro facilities.

Yes. Many METRO facilities offer loop parking spots. Some even offer covered parking. A complete list of bike parking locations, divided by region, is found on the Accessing METRO by Bike page . 

Will my bike be safe at a METRO facility?

METRO Police patrol parking lots periodically but don’t monitor them around the clock, so we can’t guarantee the security of your bike. METRO isn’t responsible for any damage to bikes.

Does METRO provide bike locks?

No. You’ll need to bring your own bike lock.

Biker Safety

What has metro done to keep bikers safe.

We’ve made investments in people, equipment, technology and education campaigns to help protect and promote your safety when biking around METRO vehicles.

We’re also a partner of Vision Zero Houston – working with other organizations to help improve safety and accessibility of streets and sidewalks. The goal is to end traffic deaths and serious injuries caused by crashes on Houston roads by the year 2030.

What can I do to ensure my safety when biking?

Stop. Look. Listen.

That’s especially important around METRORail lines. Trains travel along the street and are very quiet. Here are some things you can do to protect yourself and those around you:

• Pay attention to and obey all traffic signs and signals 
• Never enter an intersection against the traffic lights – you could be issued a ticket
• Never stop on the tracks
• Listen for train whistles, bells and horns
• Cross the tracks only at designated crossings and only when it’s safe to do so
• Never ride or walk your bicycle around lowered crossing gates, as this indicates that a train is approaching
• Look both ways before crossing the tracks – as trains travel in both directions
• Never race a train or try to beat the train to a crossing

Are helmets required when riding?

In Texas, helmets aren’t required for adults. But in Houston, children under the age of 18 must always wear approved bicycle helmets, as riders or passengers.

Personal Safety on METRO

What can i do to protect myself from theft.

Before you even ride it’s a good idea to look at the schedules and plan your trip. That way, you don’t have to wait long for your bus or train.

As you begin your trip, here are a few best practices:

• Remain alert at all times
• Walk or move with a purpose
• Be aware of your surroundings
• Don’t trust anyone around you
• Don’t flash valuables
• Keep your personal belongings close
• Try to stay in a group or near others

If you’re traveling at night, stay in well-lit areas and stay away from areas with obstructed views.

How can I identify suspicious activity on the METRO system?

To identify suspicious behavior, some things you should pay attention to include:

• Anyone wearing clothes unsuitable for the time of year
• Anything protruding in an unusual way underneath a person’s clothing
• Nervousness, tension, intense sweating, hesitant mumbling
• Walking slowly while glancing right and left, or running in a suspicious manner
• Taking photos of transit operations and equipment without displaying proper credentials
• Electrical wires, switches or electronic devices sticking out of a bag or pocket
• Unattended bags, packages, boxes, backpacks
• Unexplained smoke or odd odors

What’s the best place to ride on a METRO bus and train?

The best place to ride on a bus is near the front, as close to the operator as possible. Unless you have a disability, please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

On a METRO train, we’d recommend you ride in the front car of the train, either directly behind the operator or in the middle of the rail car, closest to the window.

What should I do if I spot a suspicious package?

If you’re on a METRO vehicle, report any suspicious package to the operator immediately. On METRORail, use the emergency intercoms located adjacent to each doorway inside the vehicle.

If you’re not on a METRO vehicle, report it to the nearest METRO Police Officer or transit employee immediately. When reporting a package, make sure you leave the area first. You should avoid using your cell phone or anything that emits an electronic signal within 300 feet of the package.

Once you’re at a safe distance, you may call METRO Police at 713-224-COPS (2677).

If it’s an emergency, call 911.

What if I experience an accident on the system?

If you’re seriously injured, call 911. If not, you can do any of the following:

• Call or text METRO Police at 713-224-COPS (2677)
• Alert the operator or fare inspector so they can intervene or contact MPD
• Report the incident through the ONE to Ride App (METRO Police section)

How do I protect my cellphone from theft?

Here are a few protective measures:

• Keep your phone close to you at all times
• Enable all security features and create a hard-to-guess PIN or password
• Install or enable apps that can remotely track, lock or erase sensitive data from your device
• Insure your device so the cost of a replacement device is covered

If your phone gets lost or stolen, alert an operator or fare inspector so they can intervene or contact MPD.

Am I permitted to carry a weapon?

You may carry a weapon lawfully if you don’t make it accessible to others.

If you do so:

• Make sure you’re familiar with it
• You should be willing to use it in your defense

What if I’m approached by a homeless person?

Don’t engage (be polite but firm) and don’t give money. Opening your purse or wallet creates an opportunity for robbery.

You can always donate to charities that help the homeless and support that charity’s work.

Rules for Riding

What are the rules for riding the metro system.

To help make the journey pleasant and safe for everybody, METRO has developed a Code of Conduct for riders.

For example, smoking is prohibited in covered or enclosed facilities, including transit centers, bus stop shelters and platforms. And consumption of alcoholic beverages is prohibited on METRO property.

Please review the full METRO Code of Conduct .

What happens if I break a rule when riding?

Depending on the severity of the violation, you could be fined. You could also be temporarily or permanently suspended from using the system. And you could forfeit any refund or unused funds that may expire during the time when you’re suspended from riding.

Do I need a permit to take photos on the METRO system?

No, you don’t need a permit to take photos. We just ask that you don’t interfere with the safe movement of people or vehicles. 

For example, camera lights or flashes should never be aimed in the direction of an oncoming vehicle or used within a moving vehicle. Tripods and other equipment must not be placed in any location that interferes with the safe movement of people or vehicles.

Photography is prohibited in any areas of the METRO system not accessible to the general public.

The law permits photography of private citizens in public places but, as a courtesy, we ask that you request permission of people before snapping their pictures.

For commercial or media photography requests, you can   email the METRO Media team at [email protected]

What does the METRO Police Department do?

The METRO Police Department (MPD) is a full-time, full-service police agency of sworn Texas Peace Officers and civilian staff members. They patrol area streets, roadways and METRO facilities on foot and by using police cars, motorcycles, bicycles and segways. MPD plays a large role in special events and emergency response situations. Plus, the MPD canine force sniffs out explosives. Behind the scenes, MPD’s investigative unit helps solve crimes and make arrests, aided by surveillance cameras on buses, trains, Park & Ride lots and transit centers.

Does MPD work with other law enforcement agencies?

Yes. MPD maintains a cooperative working relationship with all law enforcement agencies within the METRO service area to fight crime and solve cases. 

It’s also partnered with the U.S. Department of Homeland Security to alert the community about potential threats and what to do in response.

MPD also participates in:

• Federal Bureau of Investigation (FBI) Joint Terrorism Task Force
• Houston Police Department Regional Auto Theft Task Force
• Houston Police Homeless Outreach Unit
• Houston Police Fusion Center
• Crime Stoppers of Houston

Do MPD officers have the same authority as Houston Police Department officers?

Yes, MPD officers are licensed by the Texas Commission on Law Enforcement. They have the same law enforcement authority as other licensed peace officers in the State of Texas, including Houston Police Department officers. 

What types of crime does the MPD investigate?

MPD investigates all crime that occurs on METRO property or right-of-ways. 

It acts on information received from Crime Stoppers and individuals who report criminal activity observed on METRO property or right-of-ways.

What is MPD’s jurisdiction?

It’s defined as any part of the county in which the one cent METRO sales tax is collected. This area spans more than approximately 1,300 square miles, which includes most of Harris County and portions of Montgomery, Fort Bend and Waller Counties. The METRO service area crosses several political jurisdictions and METRO Police shares jurisdiction with those police agencies. However, MPD is the primary agency whenever an incident occurs on METRO property. MPD also has primary jurisdiction of the High Occupancy Vehicle (HOV) / High Occupancy Toll (HOT) lane network, along with other locations where transit-related incidents occur.

Does MPD participate in Crime Stoppers?

Yes. The Crime Stoppers phone number is 713-222-TIPS (8477).

Contacting MPD

How can i report suspicious activity on the metro system.

Call or text METRO Police at 713-224-COPS (2677) .

If you’d prefer to submit a report, you can visit the METRO Police section of the  ONE to Ride App .

How do I report a crime on METRO property?

Activities that are threatening to yourself or others should be reported immediately. Please do either or both of the following:

• Alert the operator or fare inspector so they can intervene or contact the METRO Police Department

In a non-emergency situation, you can also report crimes by calling or texting MPD at 713-224-COPS (2677) .

How do I file a police report?

Call MPD at 713-224-COPS (2677) . The information you give over the phone determines if a police officer will be dispatched to speak with you in person.

Does MPD have a tip line or emergency phone number?

Yes. To offer tips, call the non-emergency line at 713-224-COPS (2677) . You may also call Crime Stoppers at 713-222-TIPS (8477) .

For emergencies, dial 911.

What will I need to obtain a traffic accident report and is there a fee?

To search for an accident report, you must have the date of the accident and the name of anyone listed on the accident report. 

Please allow five business days after the accident has occurred before trying to access it. Some accident reports may require additional time to process. 

The fee to obtain an accident report is $6.00.

Where can I obtain a traffic accident report?

The fee to obtain an accident report online or in person is $6. To obtain one, you can do either  of the following:

1. Visit the METRO RideStore at Downtown Transit Center (1900 Main Street, First Floor), Mon.-Fri., 8 a.m.-5 p.m.

2. Access the report online  at least five business days after the accident has occurred. Some accident reports may require additional time to process.

For more information, call METRO Police Department Records Section at 713-615-6480.

What happens if I receive a citation?

You may choose either to pay METRO a $75 administrative fee or resolve it through the City of Houston Municipal Courts. 

If you pay the $75 fine directly to METRO, it must be received within 30 days from when the ticket was issued.

By doing that:

• You won’t have to appear in court
• The complaint against you will be dismissed without any criminal finding
• You waive your right to a jury trial

Otherwise, you may proceed through the judicial system by following the instructions on the citation.

How do I pay a citation?

You can pay by U.S. mail or in person at the MPD Records Window.

U.S. Mail (check or money order only, payable to “Metropolitan Transit Authority”):

METRO Police Department  Records Section, 13th Floor 1900 Main St. Houston, Texas 77002

1900 Main St. First floor in the RideStore Hours of operation: Mon-Fri, 8 a.m.-5 p.m.

You can pay with cash, personal check (with proper ID), cashier’s check, money order or credit/debit card.

How do I recover items lost on METRO property?

Call Lost & Found at 713-658-0854, or email  [email protected]

Where is the MPD administration office located and when is it open?

Buffalo Bayou 810 N San Jacinto St. Houston, Texas 77002

Administration office Hours:

Mon-Fri, 8 a.m.-5 p.m.

MPD operates 24 hours a day 365 days a year.

Feedback / Complaints

Where can i leave feedback about mpd.

You can leave feedback by doing any of the following:

• Email [email protected]
• Visit the METRO Police section of the ONE to Ride App
• Complete an online survey 
• Visit us in-person at the METRO RideStore - 1900 Main Street in Houston

What qualifies as a legitimate complaint against an MPD officer?

Specific wrongdoing or abusive treatment by a METRO Police Officer during a traffic stop or arrest is a valid complaint and will be investigated fully. However, disagreements over the validity of a citation or arrest don’t constitute a valid complaint. These matters are to be resolved in the proper court with any evidence that may exist.

Can I submit a complaint against MPD online?

Yes. You can submit a complaint online in the METRO Police section of the ONE to Ride App .

The only personal information you’re required to provide is your email address.

Can I submit a written complaint against MPD?

Yes. All formal complaints must be received within 30 days of the alleged incident unless a waiver is granted by the METRO Chief of Police. Any complaint can be made anonymously, without giving your name. However, you can’t be informed of the internal review’s result if you choose to remain anonymous.

You can pick up a complaint packet at 1900 Main Street or download and print the sworn affidavit form which will need to be notarized before being submitted. If you require a notary, you may come to 1900 Main Street and your document will be notarized at no charge.

Once notarized, the form may be submitted:

• In person at 1900 Main Street
• Via email to [email protected]
• By U.S. mail

METRO Police Department Attn: Professional Standards Section 1900 Main St. Houston, Texas 77002

Who makes the final determination about a complaint that’s been submitted?

The METRO Chief of Police.

After a thorough investigation, the complaint will be classified into one of the following dispositions:

Exonerated Act was lawful and proper.

Unfounded Incident did not occur or affected employee was not involved.

Not Sustained Insufficient evidence was found to clearly prove or disprove the allegation.

Sustained The allegation is supported by sufficient evidence. Violation of policy and procedure did occur, and the appropriate administrative action will be taken

Misconduct Not Based on Complaint – Sustained Substantiated misconduct not alleged in the complaint, but disclosed in the investigation.

Policy Failure The allegation is true and the action of the department or the employee was consistent with Agency policy.

What disciplinary actions can result from a complaint that’s been submitted?

There are five types of disciplinary action which can be recommended for a sustained case: 

• Training 
• Counseling 
• Written reprimand 
• Suspension 
• Termination

How can I appeal a fine?

To appeal a fine in Houston, contact the City of Houston courts . 

To appeal a fine outside Houston, contact the Harris County courts . 

How can I appeal a suspension?

If you’ve been issued a suspension notice, you may appeal your suspension to the Appeals Coordinator within five business days of issuance. A request for appeal must include the citation number, grounds for appeal, date of request and contact information of requestor.

You may submit your appeal by calling 713-739-4941 or emailing [email protected]

You can also mail a written appeal to:

METRO Appeal Program P.O. Box 61429 Houston, Texas 77208-1429

What is the MPD Canine program?

The MPD Canine Program assists with explosive detection throughout the Houston region. This includes major events like the Houston Livestock Show and Rodeo and national sporting events.

In past years, METRO K-9 teams have won several competitions at the National Narcotics Detector Dog Association's Regional Seminar for explosives detection and for patrol.

MPD makes these services available to many agencies across the Houston region.

Does MPD provide roadside assistance on local freeways?

Yes. In partnership with organizations including the Texas Department of Transportation (TxDOT) and the Harris County Sheriff’s Office, METRO police officers participate in the Motorist Assistance Program (M.A.P.).

This service provides roadside assistance to stranded drivers on most Houston area freeways. Since 1989, M.A.P. has helped more than 100,00 motorists. Vehicles patrol freeways around Houston and are equipped with gasoline, water, hand tools, jumper cables, and push bumpers.

If you’re stranded or see someone who is, call 713-CALL-MAP. That’s 713-225-5627.

The program is free and operates Mon.-Fri., 6 a.m.-10 p.m.

Creating an Account

How do i set up an account in the app.

An account must be set up before you can purchase tickets in the app. You can create an account by downloading the METRO Q Mobile Ticketing App. If you have an iOS device, you can download the app from the App Store. If you have an Android device, you can download the app from Google Play. 

After the app is downloaded and you open it for the first time, a prompt to create an account will appear.

Am I required to use my real name when creating my account?

You have the option of entering your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.

How do I reset my password?

After launching the app, tap Settings in the lower right corner of the app, then tap Change Password .

What if forget my password?

The app has a “Forgot Password” link which will send a reset email to the account on record.

Storing Funds

How many tickets can i store on the app.

There’s no limit to the number of tickets available on an account. Each ticket can be activated at a time of your choosing.

You also have the option to securely store up to $500 in funds for future mobile ticket purchases using the app’s Digital Wallet .

Can I store more than one payment method?

Yes. The easiest way to add payment methods is to tap Settings in the lower right corner of the app, then tap Payment Methods , then tap the Add New Payment Method button.

Where is my credit/debit card information stored?

It’s stored on a securely encrypted server hosted by the financial clearing house. METRO has no access to that information.

Buying Mobile Tickets

What types of tickets are available for purchase.

Using the METRO Q Ticketing mobile app, you can purchase a  Local Single Ride  or  Local Day Pass  mobile ticket to ride any of these METRO transit services:

After activating your ticket, it's valid for three hours and includes free transfers in any direction between any of those services. To ride, or transfer to Park & Ride service, you'll need to purchase and activate a Park & Ride mobile ticket. It's also valid for three hours once activated and entitles you to free transfers between any METRO service of equal or lesser value during that time.

Only  regular fare  mobile tickets are available for purchase.

How do I purchase mobile tickets?

First, you’ll need an internet connection.

Download the METRO Q Mobile Ticketing App and set up an account. Then, mobile tickets may be purchased in one of two ways:

• In the app, tap Store along the bottom menu to get started
• Log in to your account on the METRO Q Mobile Ticketing Store

What forms of payment does the app accept?

You may purchase mobile tickets with any of the following:

• Credit card (including prepaid debit cards or transit benefits cards)
• Apple Pay (iOS devices only)
• Google Pay (Android devices only)

You can securely store up to $500 in funds for future mobile ticket purchases using the app’s Digital Wallet .

Up to how many tickets can I purchase?

You may purchase up to 30 individual tickets in one transaction.  

Using Mobile Tickets

How do i activate a mobile ticket.

If you’ve purchased one or more mobile tickets that you haven’t used, they’ll be listed under Available in the Use section of the app. From there, you can activate a ticket.

Once activated, your ticket is valid for up to three hours.

When should I activate my ticket?

You can activate your purchased METRO mobile ticket just prior to boarding.

On Local bus, Park & Ride bus or METRO curb2curb - show it to the operator as you board.

On METRORail or METRORapid, show it to the METRO fare inspector or METRO police officer upon request prior to boarding or during your ride.

Can I use multiple tickets on my device (at the same time) for family and friends?

Yes. Buying and using tickets for multiple riders on a single device is a great benefit of the METRO Q Mobile Ticketing App.

When using multiple tickets, the ticket you display to the operator, fare inspector, or METRO police officer will show which types of tickets and the number of tickets used for the group.

METRO curb2curb Shuttle

What is a metro curb2curb shuttle.

It’s a rideshare service providing on-demand, curb to curb transportation within specific zones in the following Houston communities:

• Acres Homes (Northwest Houston) – daily, 5 a.m.-7 p.m.
• Hiram Clarke (just east of Missouri City, Texas) – daily, 5 a.m.-7 p.m.
• Kashmere / Trinity Gardens (Northeast Houston) – daily, 8 p.m.-midnight
• Missouri City, Texas – daily, 5 a.m.-7 p.m.

How much does it cost to ride?

The regular fare to board is $1.25 . The discounted fare is 60 cents . Both include free transfers between any METRO service of equal or lesser value for up to three hours in any direction. For transfers to a service with a higher cost, you only pay the fare difference for up to three hours in any direction.

Upon boarding, you can pay your fare using any of the following:

When you first open the app, you’ll see a Register button. You’ll need your name, phone number, email address, and password to register.

Am I required to use my real name when creating an account?

You can enter your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.

How do I retrieve or reset my password?

After launching the app, click the “Sign In” button, then click “Forgot password?” and follow the prompts.

If, after trying that, you still can’t access your account, please contact our call center at 713-739-4611.

Booking a Ride

How early or late can i book a ride on the app.

You’re able to book rides up to seven days in advance of your travel date and as late as 15 minutes before your desired pickup time. For instance, if you need to be picked up in the Missouri City zone at 11 a.m. – you’d need to have your trip booked no later than 10:45 a.m.

You can also book a ride by calling 713-739-3823. Agents are on call daily, 5 a.m.-midnight.

Whether you book through the app or over the phone, all reservations are subject to availability.

Do I need to book recurring rides each time?

No. In the app, you have the option to set up a “Multi-Day Subscription.” That’s a trip which occurs multiple times. By doing this, you won’t have to book your ride each time.

How will I know my curb2curb service area?

In the app, service areas are highlighted in red on an interactive map. You may need to zoom out on the map to see those red areas. When you enter your pickup and dropoff locations, both addresses need to be in one of those red service areas. You can’t travel between service areas.

If you enter a pickup and/or dropoff address that’s outside of those service areas, a message will pop up letting you know the trip can’t be booked. You’ll be given the option to try again.

Day of Travel

What if i need special accommodations.

All METRO curb2curb shuttles are accessible under the standards of the Americans with Disabilities Act ( ADA ).

When booking a ride through the METRO curb2curb app, you’ll be offered a variety of accessibility options to accommodate one or more of the following:

• Wheelchair or mobility scooter

If I'm late, how long will the driver wait for me?

Once your driver arrives, they’re only allowed to wait one minute . Please be at your pickup location ready to go in time for when your vehicle arrives. 

When you book a ride on the app, you’ll be shown a time window for pickup and you’ll be able to track your ride before it arrives. When your ride is nearby, you’ll receive a text notifying you that you’re next to be picked up.

Once I’m on the vehicle, am I able to change my dropoff location?

No. Dropoff locations can’t be changed once you’re on the vehicle. You’ll have to book another ride to the new location, either through the app or by calling 713-739-3823. In a case like this, your original dropoff location will now be the pickup address for your new ride.

Because your fare payment includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction, you won’t need to pay another fare when your new ride arrives. It will function as a transfer from one METRO curb2curb shuttle to another.

How do I get a discount?

When you make a purchase at a participating Rider Rewards partner location, show any one of the items below to receive the Rider Rewards discount being offered by that partner.

• METRO Money Card
• METRO Veterans Pass
• Jury summons

What kind of discounts can I get, and where?

Discounts vary, as do the terms and conditions of each. Some restaurants offer a 10% discount. Others offer a free drink with purchase. You can see participating Rider Rewards partners on the Rider Rewards page .

Can I get more than one discount?

Each participating Rider Rewards partner offers one deal. Some may give you more than one discount option, but you can only receive one discount per visit.

Do partners display something to indicate their active participation in the program?

METRO provides participating Rider Rewards partners with a sticker to display on their front door or around the cash register(s). However, we can’t guarantee that each partner will do so.

If I’m ordering takeout from a participating restaurant, does the discount apply?

Yes. When you call in your order, we recommend you request the METRO Rider Rewards discount be applied. Then, when you pick up your order, please make sure you show any of the following:

If a participating restaurant offers delivery, and I have my food delivered, does the discount apply?

If you’re ordering delivery direct from the restaurant, yes. When you call in your order, we recommend you request the METRO Rider Rewards discount be applied. Then, when it’s delivered, please make sure you show any of the following:

If you’re ordering delivery through a food delivery app (GrubHub, DoorDash, etc,) – you should assume the discount can’t be applied.

Can I get a group discount if I’m attending or coordinating an event?

Yes. For more info on group discounts, contact us at [email protected] or 713-739-4015.

What should I do if the business refuses to give me the discount?

Please report it to us by sending an email to [email protected] .

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NEWS... BUT NOT AS YOU KNOW IT

Teenager drowns in front of classmates on school trip to beach

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A 17-year-old boy died on a school trip today after getting into trouble in water at a beauty spot in Sussex.

The teenager, believed to be from London , was pulled from the water in front of his horrified classmates during the outing to West Wittering.

He is thought to have been among 50 pupils who set off on the coach trip.

Emergency services were scrambled to the seaside after reports of a child in difficulty at around 1pm on Tuesday.

Other children, believed to be his classmates, were visibly distressed on the beach after he was airlifted to hospital.

A spokesman for Sussex Police said: ‘Emergency services and HM Coastguard were called to concerns for a boy’s welfare in the sea off West Wittering beach at around 1pm on Tuesday, July 2.

‘A 17-year-old boy was airlifted to hospital, where he was sadly confirmed deceased.

‘His next of kin have been informed.

‘An investigation is underway to understand the full circumstances of the incident.’

Officers from the Met Police broke the news to his parents.

An ambulance spokesman confirmed the boy was flown direct to hospital by the Coast Guard.

Get in touch with our news team by emailing us at [email protected] .

For more stories like this, check our news page .

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I spent $38,000 to take my toy poodle on a private jet to Japan. I want to plan a trip for my other dogs next.

• Hong Kong investment banker Gladys Tsoi, 29, has taken her adopted toy poodle to Japan twice this year.
• For the second trip, she spent $38,000 to fly on a private jet with her dog.
• She hopes to plan another trip for her two other dogs soon.

This as-told-to essay is based on a conversation with Gladys Tsoi, a 29-year-old dog owner and investment banker based in Hong Kong. This essay has been edited for length and clarity. Business Insider verified Tsoi's receipts.

In April, I treated my toy poodle, Hershey, to a luxurious vacation in Japan. We traveled there together on a private jet.

It was the second time we'd traveled to Japan together in four months. The first flight, from our home base in Hong Kong, was on a commercial airline and cost me $10,100. The second trip came with a significantly higher price tag of $38,000. Despite the hefty expenses, I have no regrets about splurging on my furry companion.

Years of saving while working full-time at an investment bank have given me the capacity to comfortably spend this much on vacation. I also earn additional income with my pet influencer Instagram account , where I occasionally get paid for partnerships and brand collaborations.

I wanted to give Hershey a better life

In 2021, I came across a Facebook post about a toy poodle that had been subjected to abusive breeders and needed a new home. I wanted her to have a better life, so I initiated a trial adoption. After one week, we made it official, marking the beginning of Hershey's journey from a neglected past to a life filled with love and adventure.

At the time, Hershey was two and a half years old, and I already had two other dogs: Milo, a 9-year-old mutt, and Malibu, a 1-year-old labradoodle.

I'm 29 and have been dreaming about traveling abroad with my dogs for years. I decided that this was the year to do it.

My family and I chose Hershey, among my trio of dogs, due to her exceptional temperament. I had full confidence she'd cope with the plane rides and adapt to the new environment.

Planning these journeys took about a year, from securing a reliable pet travel agent and managing import-export paperwork to multiple vet check-ups and extra vaccinations to meet Japan's stringent medical standards for pets . Securing flights with pet-friendly seating and accommodations added to the stress. But it was all worth it in the end.

I chose Japan for its pet-friendly culture. Finding accommodation, dining options and parks open to dogs was easy. Pets are even allowed on public transport if they're in a carrier.

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And as a big fan of Japanese pet products, the destination was an ideal fit.

Hershey's first trip overseas was in January 2024.

Our first trip to Japan included two other poodle friends, while our second trip in April 2024 was a family affair with my parents and brother.

The first was an epic road trip covering over 1,200 miles, spanning seven prefectures and including stops in Tokyo, Mount Fuji , Hakuba, Osaka, Kyoto, Nara, and Izu.

We flew to Tokyo on Korean Air, transiting in Seoul, and returned via Japan Airlines cargo. This involved many flight procedures, including securing a pet seat and handling Hershey's paperwork and check-ups.

We took advantage of the city's pet-friendly offerings during our stay in Tokyo. We stayed in Inumo Shibakoen Hotel , which had amenities like capsule machines with pet supplements, free professional pet photoshoot sessions, free pet grooming, and a gourmet pet dining menu. We explored iconic landmarks like Tokyo Tower and Shibuya Crossing.

There were plenty of pet-friendly restaurants, including one with tailored teppanyaki meals — where we all watched the meat being prepared on the grill.

We went glamping under Mount Fuji, and Hershey had her first snow experience in Hakuba. In Kyoto, we immortalized our trip with a traditional photo shoot, where Hershey and I wore matching kimonos. In Nara, Hershey got to mingle with friendly Japanese deer. In Osaka, we wandered into pet-friendly shops, and in Izu, we went hiking around Mount Omuro.

For the second trip, we opted for a private jet both ways.

Our second trip, which took place in April, lasted 8 days and covered 10 prefectures. We focused on Kyushu , an island in southwestern Japan.

Our road trip took us through Fukuoka, Oita, Yufuin, Kumamoto, Beppu, Nagasaki, Yanagawa, Sasebo, and Itoshima. Our main goal was to witness Japan's spring flower season. Opting for a private jet made this journey simpler compared to our first trip, with our pet travel agent handling all flight arrangements seamlessly. Hershey and I took the private jet, while the rest of the family flew over separately.

We enjoyed Fukuoka's countryside charm. A local photographer captured family moments amid cherry blossoms, and Hershey explored pet-friendly flower parks.

In Oita and Yufuin, glamping by Mount Aso provided a tranquil retreat, while Hershey savored local attractions like Yufuin floral village and Yanagawa's rivers. Sasebo offered a European vibe with tulip fields, while in Kumamoto we went strawberry picking and visited the zoo.

In Kumamoto, we stayed in a private lodge run by a local family. It was equipped with a doggy gym, professional dog grooming room, dog park, and private onsen.

We enjoyed Beppu's natural hot springs the following day and stayed at Hotel Nampuro in Nagasaki. The hotel had a three-course pet-friendly dining menu.

Next time, we will probably bring another pup along.

Both trips came with hefty price tags, especially round two when I opted for a private jet. The cost of hotels added up to around $5,000. In hindsight, every cent was well spent.

Some may consider my splurges excessive, but witnessing the pure joy on Hershey's face is what gives my life meaning and purpose.

For our next trip, I'm contemplating bringing one of my larger canine companions, either Milo or Malibu, along for the journey.

Got a personal essay about traveling abroad in luxury that you want to share? Get in touch with the editor: [email protected] .

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