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Traveller 0 rating rating ratings Zackary D'Amore

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What is the pronunciation of 'traveller' in English?

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traveller | traveler noun

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What does the noun traveller mean?

There are 18 meanings listed in OED's entry for the noun traveller , four of which are labelled obsolete. See ‘Meaning & use’ for definitions, usage, and quotation evidence.

traveller has developed meanings and uses in subjects including

How common is the noun traveller ?

How is the noun traveller pronounced, british english, u.s. english, where does the noun traveller come from.

Earliest known use

Middle English

The earliest known use of the noun traveller is in the Middle English period (1150—1500).

OED's earliest evidence for traveller is from before 1387, in a translation by John Trevisa, translator.

traveller is formed within English, by derivation.

Etymons: travel v. , ‑er suffix 1 .

Nearby entries

• travel centre | travel center, n. 1883–
• travel document, n. 1892–
• travel expenses, n. 1839–
• travel folder, n. 1911–
• travel guide, n. 1881–
• travel industry, n. 1920–
• travel insurance, n. 1912–
• travellable | travelable, adj. 1521–
• travelled | traveled, adj. c1450–
• travelled blood | traveled blood, n. 1962–
• traveller | traveler, n. a1387–
• travelleress | traveleress, n. 1820–
• traveller-like | traveler-like, adj. 1825–
• traveller's cheque | traveler's cheque, n. 1891–
• traveller's diarrhoea | traveler's diarrhoea, n. 1890–
• travellership | travelership, n. 1824–
• traveller's joy | traveler's joy, n. 1597–
• traveller's palm | traveler's palm, n. 1850–
• traveller's tale | traveler's tale, n. 1747–
• traveller's tree | traveler's tree, n. 1809–
• travelling | traveling, n. 1489–

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Meaning & use

Pronunciation, compounds & derived words, entry history for traveller | traveler, n..

traveller, n. was revised in March 2020.

traveller, n. was last modified in March 2024.

oed.com is a living text, updated every three months. Modifications may include:

• further revisions to definitions, pronunciation, etymology, headwords, variant spellings, quotations, and dates;
• new senses, phrases, and quotations.

Revisions and additions of this kind were last incorporated into traveller, n. in March 2024.

Earlier versions of this entry were published in:

OED First Edition (1914)

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OED Second Edition (1989)

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Citation details

Factsheet for traveller | traveler, n., browse entry.

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/ ˈtrævlə; ˈtrævələ /

• a person who travels, esp habitually
• See travelling salesman
• sometimes capital a member of the travelling people
• a part of a mechanism that moves in a fixed course
• a thimble fitted to slide freely on a rope, spar, or rod
• the fixed rod on which such a thimble slides

Discover More

Example sentences.

Such a requirement already existed for travellers from the UK, but this new extension brings the US in line with numerous other countries that already mandate the same.

Reed is originally from New Orleans and has been a long-time world traveller.

This is a new kind of hostel for a new generation of traveller.

Nadeau is a frequent contributor to CNN Traveller, Departures, Discovery and Grazia, and appears regularly on CNN, BBC and NPR.

She is a frequent contributor to CNN Traveller, Departures, Discovery and Grazia.

True to form, runs the story of V. S. Naipaul, the increasingly disenchanted traveller.

A colossal steam "traveller" had ceaselessly carried great blocks of stone and long steel girders from point to point.

He had the sun-scorched look of a traveller who has just crossed the Atlantic, and he smiled at Bernard with his honest eyes.

But the traveller took a wide tour; and did not bring the letter to its destination until two months after its date.

This gift of rice was especially pleasing to the traveller, as no dish is held in higher honour in Korea.

“Yes—tea,” answered the traveller with the keen grey eyes, turning, and poking the fire with the heel of his boot.

Related Words

• 1.1 Alternative forms
• 1.2 Etymology
• 1.3 Pronunciation
• 1.4.1 Derived terms
• 1.4.2 Translations
• 1.5 See also

English [ edit ]

Alternative forms [ edit ].

• traveler ( US )

Etymology [ edit ]

From Middle English traveler , travelour , travailere , travailour ( “ worker", also "traveller ” ) , equivalent to travel +‎ -er . Compare Anglo-Norman travailur , travailour , Old French travailleor , travelleeur , travelier .

Pronunciation [ edit ]

• ( UK ) IPA ( key ) : /ˈtɹævələ/ , /ˈtɹævlə/
• ( US ) IPA ( key ) : /ˈtɹævəlɚ/ , /ˈtɹævl̩ɚ/

Noun [ edit ]

traveller ( plural travellers )

• 1590 , Edmund Spenser , “Book II, Canto XII”, in The Faerie Queene.   [ … ] , London: [ … ] [ John Wolfe ] for William Ponsonbie , →OCLC , stanza 31, pages 370–371 : They were faire Ladies, till they fondly ſtriu’d / With th’ Heliconian maides for mayſtery; / Of whom they ouer-comen, were depriu’d / Of their proud beautie, and th’one moyity / Transform’d to fiſh, for their bold ſurquedry, / But th’vpper halfe their hew retayned ſtill, / And their ſweet skill in wonted melody; / Which euer after they abuſd to ill, / T’allure weake traueillers , whom gotten they did kill.
• 1678 , John Bunyan , “ The Author’s Apology for His Book ”, in The Pilgrim’s Progress from This World, to That which is to Come:   [ … ] , London: [ … ] Nath [ aniel ] Ponder   [ … ] , →OCLC ; reprinted in The Pilgrim’s Progress (The Noel Douglas Replicas), London: Noel Douglas,   [ … ] , 1928 , →OCLC : This Book will make a Travailer of thee, / If by its Counſel thou wilt ruled be; / It will direct thee to the Holy Land, / If thou wilt its Directions understand: / Yea, it will make the ſloathful, active be; / The Blind alſo, delightful things to ſee.
• 1892 , James Yoxall , chapter 5, in The Lonely Pyramid : The desert storm was riding in its strength; the travellers lay beneath the mastery of the fell simoom. Whirling wreaths and columns of burning wind, rushed around and over them.
• 1980 , Peter Hopkirk , Foreign Devils on the Silk Road ‎ [1] , Amherst : University of Massachusetts Press , published 1984 , →ISBN , →LCCN , →OCLC , pages 9–10 : Surrounding the Taklamakan on three sides are some of the highest mountain ranges in the world, with the Gobi desert blocking the fourth. Thus even the approaches to it are dangerous. Many travellers have perished on the icy passes which lead down to it from Tibet, Kashmir, Afghanistan and Russia, either by freezing to death or by missing their foothold and hurtling into a ravine below. In one disaster, in the winter of 1839, an entire caravan of forty men was wiped out by an avalanche, and even now men and beasts are lost each year. No traveller has a good word to say for the Taklamakan. Sven Hedin, one of the few Europeans to have crossed it, called it ‘the worst and most dangerous desert in the world’. Stein, who came to know it even better, considered the deserts of Arabia 'tame' by comparison. Sir Percy Sykes, the geographer, and one-time British Consul-General at Kashgar, called it 'a Land of Death', while his sister Ella, herself a veteran desert traveller , described it as 'a very abomination of desolation'. Apart from the more obvious perils, such as losing one’s way and dying of thirst, the Taklamakan has special horrors to inflict on those who trespass there. In his book Buried Treasures of Chinese Turkestan , von Le Coq describes the nightmare of being caught in that terror of all caravans, the kara-buran , or black hurricane.
• For more quotations using this term, see Citations:traveller .
• ( dated ) A salesman who travels from place to place on behalf of a company .
• ( British ) Someone who lives (particularly in the UK) in a caravan , bus or other vehicle rather than a fixed abode.
• 2010 , R. Todd Felton, A Journey Into Ireland's Literary Revival , →ISBN , page 213 : It provoked criticism for its portrayal of a woman who leaves her marriage for life with a solitary traveler . Irish women did not do those sorts of things, the audiences felt (although the plot came from a story told to Synge on Inis Meain).
• 2012 , Mark Connelly, The IRA on Film and Television: A History , →ISBN , page 212 : Kevin chases after him through a forest and finds the horse with Joseph Maguire (Ian Holm), a poetry-reciting traveler (Irish gypsy).
• 2012 , Maria Pramaggiore, Irish and African American Cinema , →ISBN , page 152 : ...settled Irish people of Southern Ireland treat the traveler boys with racist hostility (2001 180–81).
• A list and record of instructions that follows a part in a manufacturing process.
• ( electrical engineering ) One of the wires connecting the two members of a pair of three-way switches .
• ( nautical ) A metal ring that moves freely on part of a ship’s rigging .
• 1977 , New York Theatre Critics' Reviews , volumes 38-39 , page 134 : That would detract from the austerity of Rudkin's study, and a curtain on a traveler is always slid across the stage [ … ]
• 2008 , David Galt, Teach Yourself VISUALLY Bridge , →ISBN , page 263 : At the conclusion of play, the scores from all the travelers get entered into a computer.
• 2015 , Richard Grant, Dispatches from Pluto: Lost and Found in the Mississippi Delta : Nowhere else in the world had I seen such gigantic measures of liquor poured, such widespread enthusiasm for Bloodies and Mimosas on weekend mornings, or such firm insistence on giving sixteen-ounce Styrofoam cups loaded with iced liquor to guests leaving a party, so they might have a " traveler " for the drive home. At a bar in Yazoo City, the bartender asked me if I wanted to "go tall" with my bourbon on the rocks. I didn't know what he meant, but it sounded encouraging. "Sure," I said, "Let's go tall." He filled up a pint glass with ice. Then he filled it to the brim with bourbon. When I got up to leave with about half the drink gone, he poured the rest of it into a Styrofoam cup, assuming I would want a traveler .

Derived terms [ edit ]

• armchair traveller
• Canadian traveller problem
• commercial traveller
• fellow-traveller
• fellow traveller
• New Age traveller
• new age traveller
• time-traveller
• traveller's tale

Translations [ edit ]

See also [ edit ].

• Irish Traveller

• English terms inherited from Middle English
• English terms derived from Middle English
• English terms suffixed with -er
• English 3-syllable words
• English 2-syllable words
• English terms with IPA pronunciation
• English terms with audio links
• English lemmas
• English nouns
• English countable nouns
• English terms with quotations
• English dated terms
• British English
• Irish English
• en:Electrical engineering
• en:Nautical
• en:Television
• American English
• Mississippi English
• English entries with topic categories using raw markup
• English entries with language name categories using raw markup
• Quotation templates to be cleaned
• Bengali terms with non-redundant manual transliterations
• Requests for translations into Chechen
• Mandarin terms with redundant transliterations

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Definition of 'travel'

travel in British English

Travel in american english, examples of 'travel' in a sentence travel, cobuild collocations travel, trends of travel.

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Definition of travel

 (Entry 1 of 2)

intransitive verb

transitive verb

Definition of travel  (Entry 2 of 2)

• peregrinate
• peregrination

Examples of travel in a Sentence

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'travel.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.

Word History

Middle English travailen, travelen to torment, labor, strive, journey, from Anglo-French travailler

14th century, in the meaning defined at intransitive sense 1a

14th century, in the meaning defined at sense 1a

Phrases Containing travel

• pre - travel
• see / travel the world
• travel agency
• travel agent
• travel light
• travel sickness
• travel trailer

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Dictionary Entries Near travel

Cite this entry.

“Travel.” Merriam-Webster.com Dictionary , Merriam-Webster, https://www.merriam-webster.com/dictionary/travel. Accessed 2 May. 2024.

Kids Definition

Kids definition of travel.

Kids Definition of travel  (Entry 2 of 2)

Middle English travailen "torment, labor, strive, journey," from early French travailler "torment, labor," from an unrecorded Latin verb tripaliare "to torture," from Latin tripalium "an instrument of torture," literally "three stakes," derived from tri- "three" and palus "stake, pale" — related to pale entry 3 , travail

More from Merriam-Webster on travel

Nglish: Translation of travel for Spanish Speakers

Britannica English: Translation of travel for Arabic Speakers

Britannica.com: Encyclopedia article about travel

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Breaking news, flight attendant reveals flyers’ ‘most evil, diabolical’ behaviors.

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An American flight attendant has shared the “most heinous, evil, diabolical” things passengers do on planes – including the gross reason other travelers on a flight once had to miss out on food.

Cher from Dallas, Texas, has been a flight attendant for five years and uses her TikTok @cherdallas to give people a behind-the-scenes look into the intriguing profession.

Her latest installment of the worst things you can do on a plane might make you gag.

Cher said you should never choose to board a plane already feeling nauseous or sick.

“I see it all the time where somebody gets on board knowing that they’re not feeling well and as soon as we hit altitude they feel so much worse and they’re vomiting uncontrollably or other things are coming out of them uncontrollably,” she said.

“I’ve had it once where a guy came to the back and he leaned over the service cart and vomited into the service cart.

“He flew knowing he was sick before that and then now nobody gets food or drink during their flight because it’s covered in some man’s vomit.”

Cher said cabin crew were there to care for you if you are sick, but it was better for the ill passenger and the comfort of others to take another flight when they feel better.

She said motion sickness once in the air was a different story and totally understandable.

Watching the video, flyers were quick to point fingers at airlines for forcing people to travel sick when they could not afford to cancel their flight.

“It’s also evil that you can’t get a refund for not flying when you’re sick,” quipped one person.

“But what are you supposed to do if you’re sick? The airline won’t refund the flight or even change for free,” another comment read.

A retired airline employee added: “If the airlines made it easier to change for minor medical complaints, more people would not fly.”

“100% on the airline,” agreed another TikTok user. “If I lose the entire value of my ticket when I am sick I am going to fly regardless.”

“There needs to be a complete overhaul of the rules and laws and policies of airlines. It’s ridiculous,” wrote someone else.

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Last year, a Delta flight  famously had to return to the airport  it departed after a passenger “had diarrhoea all the way through” the plane.

Around an hour into the journey, pilots on the long haul flight from Atlanta to Barcelona requested the plane turn back because the messy situation was a “biohazard issue”.

Cher said it was also evil for passengers to put any bottle with liquid into the overhead bin and men should not go to the toilet during turbulence because of the mess.

“This is why I say toilet roles are the most disgusting thing on a plane,” she said.

Travelers shared their own experiences of having water, sticky juice and even breast milk leak on to them from inside the overhead bins.

In a previous video in the series, which has been viewed almost one million times, Cher said it was evil to paint your nails, put your bare feet on a tray table, listen to anything out loud on your phone or laptop, and have the setting on your phone activated where the torch turns on with every notification.

Other travelers contributed pet hates like people wearing fragrances, clipping their nails and eating their own food with a strong smell.

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• Travel Updates
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Health warning to travellers heading to Bali after surge in dengue fever

One state has recorded its first case of Murray Valley encephalitis for the year, while travellers to Bali have been warned about a surge in dengue fever cases.

Hostie exposes passenger’s ‘heinous’ act

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The first case of encephalitis caused by a mosquito-borne flavivirus has occurred in Western Australia, while travellers to Bali have also been warned about a surge in dengue fever.

While testing has not yet provided a definitive confirmation, it is likely to be Murray Valley encephalitis, WA Health said in a statement on Wednesday.

The adult was exposed to infected mosquitoes in the Pilbara region and is currently receiving medical care.

Managing scientist Andrew Jardine urged people to be on alert for mosquito bites across northern WA.

“MVE can be deadly, and we are currently seeing ongoing activity across the Pilbara and Kimberley regions,” Dr Jardine said.

“As a community, keep one another informed. Chat with anyone living at your home, or your next door neighbours, to ensure they know what can be done to protect against mozzies.

“Avoiding bites will also protect against other infections carried by mosquitoes.”

Earlier on Wednesday, WA Health issued a separate statement warning travellers heading to Bali to be aware of dengue fever risks.

WA has recorded 138 cases of dengue fever this year — twice the number of cases compared to the same time last year.

WA Health said most of those cases were acquired in Indonesia, which had reported more than 60,000 cases of dengue fever this year.

Dengue virus is transmitted to people via the bite of an infected mosquito and while most people will have mild or no symptoms, those who are infected a second time are at greater risk of severe disease which can be fatal.

The Communicable Disease Control’s acting director Jelena Maticevic said the best defence against dengue fever was to protect against mosquito bites when visiting Bali or other high-risk countries.

“Dengue fever is spread through mosquitoes which tend to bite during the day and are usually found around buildings in urban or semi-urban areas,” Dr Maticevic said.

“Symptoms of dengue fever may include fever, rash, headache, fatigue, and joint and muscle pain, with more severe disease presenting with abdominal pain, vomiting, and bleeding from the gums or nose.

“There is no specific treatment for this illness, however the risk of contracting dengue fever can be significantly reduced by protecting against mosquitoes when travelling overseas.”

Travellers can take the appropriate steps to prevent mosquito bites during their overseas holidays by avoiding areas of high mosquito activity and wearing long, loose-fitting, light-coloured clothing.

Applying a chemical-based insect repellent containing DEET, picaridin or oil of lemon eucalyptus (OLE), also known as PMD can also prevent mosquito bites.

WA Health suggested travellers should sleep under a bed net, preferably one that was treated with an insecticide, and should close all doors and windows that do not have insect screens.

People should also request that their hotel rooms be sprayed for mosquitoes if they are present.

Anyone who becomes sick when they return to Australia should see their doctor immediately.

A flight attendant has shared the “most heinous, evil, diabolical” things passengers do on planes.

Claudia Gill had fatigue and ringing in her ears after coming home from holiday. When she got to hospital, doctors told her she would have died if she’d been any later.

Staying in a hotel room normally doesn’t come with warnings, but this doctor claims there’s hidden hazards planted around each suite that everyone should know.

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

Rude workers top the list of airport security complaints in Montreal

Travellers peeved about seized items, searches and long lineups during screenings.

What was the top complaint from travellers passing through security at Montreal’s airport?

Social sharing.

Rude remarks, overzealous baggage searches and irritation with security screening officers who appeared to be on a "power trip" were some of the complaints flagged by hundreds of travellers who went through airport security in Montreal over the past few years.

The complaints ranged from minor annoyances such as having an item seized or finding a crumpled dress shirt after their luggage was searched, to more serious allegations of racial profiling, uncomfortable pat downs and no bilingual service.

The 313 complaints were made to the Canadian Air Transport Security Authority (CATSA) between January 2020 and June 2023. Copies were obtained under the Access to Information Act.

The most common gripe was with what passengers saw as rude, unprofessional behaviour. Some wrote in to express their "outrage" at their perceived mistreatment at the hands of screening officers.

"Your agents should be ashamed" of treating passengers this way, wrote one complainant. Another expressed shock at the "disrespectful and arrogant" behaviour of security staff.

Others alleged security screening officers used their position to intimidate travellers.

Last year, a family stuck in a long, slow-moving line wrote that they began to worry they'd miss their connecting flight. Although an officer reassured them it would be fine, they decided to make a note of the agent's name in case they made a complaint.

That's when the officer got upset and asked if there was a problem, which they denied. The complainant said the officer replied, "Oh, this is how you want to play it? I'll show you how you play with me!"

The family said they were then subjected to what they felt was excessive screening.

'An absolute tyrant'

Another woman who suffers from a chronic disease that affects strength, energy and her ability to stand for long periods of time, claims a female agent began screaming at her to collect her luggage bins.

In an online exchange with CBC News, the woman, who asked that her name be withheld because she wanted to keep the details of her disability private, described the officer as "an absolute tyrant and quite verbally abusive."

"It is hard enough to be disabled — then people who are in authority yell at you when you are doing your best to be independent," she said.

Racial profiling, lack of cultural sensitivity

A small number of travellers questioned if racial profiling or discrimination was at play when they went through screening.

A complainant, who identified as a non-white, wrote CATSA to say they were singled out for additional baggage inspection before they even reached the security check area.

"After he inspected my bags, I walked away and turned around and noticed there were additional Caucasian travellers coming after me. Your agent did not stop them," they wrote.

Others said their hair was physically searched or their turban was touched by an agent, with seemingly little regard for cultural sensitivity.

Christine Rodriguez is surprised there aren't more complaints.

The Montreal writer complained to CATSA in 2022 after her curly hair was searched three times in a row at different airports, including in Montreal, which she felt was invasive.

After she went public with her story, she said she was contacted by several people who asked her how to make a complaint.

In a post 9/11 world, she thinks people may be reluctant to question security screeners because they are worried about creating a fuss and jeopardizing their trip.

"I think people accept that this is the burden of travelling," said Rodriguez. "You have to go through security and it's never fun."

Some travellers said they felt humiliated when they were physically searched in full view of other passengers. Others were upset about how they were touched during a security pat down.

After the button on their jeans set off the metal detector, one traveller said an agent told them they'd need to check their waist.

"Before I could agree to the request the agent's hand was below both my pants and underwear," the complainant told CATSA.

Almost 10 per cent of the complaints focused on language issues, with most of those coming from French-speaking passengers who were not offered service in French.

Passengers are supposed to be greeted in both French and English. If a passenger wishes to be served in an official language not spoken by the screening officer, the officer is supposed to find a colleague who does, wrote CATSA spokesperson Suzanne Perseo in an email to CBC News.

John Gradek, who teaches at McGill University's aviation management program, said CATSA agents are required to have a working knowledge of both official languages.

"I think there's probably more complaints about language with Air Canada than there is with CATSA," said Gradek.

Screening contractor changed

But Gradek said CATSA has taken steps in recent months to address complaints of unprofessional or rude behaviour.

The union that represents security screeners in Quebec confirmed that CATSA had changed the contractor that hires its agents from Securitas to GardaWorld Aviation as of April 1.

Gradek says the new contractor has a reputation of being more responsive to customer service complaints.

"I expect those numbers to be reduced significantly, particularly in Montreal," said Gradek.

The complaints represent just a small fraction of the overall number of passengers CATSA deals with every year. The agency said it screened more than 20 million passengers and staff at Montreal's airport between January 2020 and December 2023.

"As our front-line representatives, screening officers are tasked with enforcing procedures and regulations that are set out by Transport Canada and follow international standards," said Perseo.

"Sometimes, passengers perceive screening officers as rude or inflexible when they comply with these procedures."

Perseo said all complaints are thoroughly reviewed and investigated, which may include looking at CCTV video footage.

If a complaint is substantiated, corrective measures may include coaching or additional training. In rare cases, a screening officer may also be de-certified if they fail to meet performance standards, said Perseo.

Complainant hopes for policy review

In a statement, the Montreal airport said a positive customer service experience is critical to the airport's success.

Although the goal is to be complaint-free, passengers can voice their dissatisfaction through internal and external surveys as well as official complaints.

"[Aéroports de Montréal] and its airport partners take all complaints seriously, investigate and therefore share information and work together throughout the year to make sure that missteps are corrected," said Eric Forest, a spokesperson for the Montreal airport authority, in an email.

Rodriguez understands it can be intimidating to go through security, but encourages people to make a complaint as it's the only way to spark dialogue or force CATSA to review its policies.

• Montreal's airport can be a culture shock for Inuit. These front-line workers are there to help

CATSA is responsible for providing uniforms and training for screening agents, and Rodriguez thinks it would be helpful to include more cultural sensitivity in that training.

In her case, the Crown corporation told her their security screeners followed procedures.

"There was no acknowledgement that going through people's hair was problematic," she said.

ABOUT THE AUTHOR

Leah Hendry is an investigative reporter with CBC in Montreal. She specializes in health and social issues. She has previously worked as a reporter for CBC in Vancouver and Winnipeg. You can email story ideas or tips to [email protected].

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Air Canada introduces ‘luxury’ bus service to Toronto Pearson from Hamilton, Waterloo

By Lucas Casaletto

Posted May 2, 2024 5:55 am.

Air Canada has begun offering a luxury bus service for travellers connecting residents from Hamilton and Waterloo to Toronto Pearson International Airport.

Air Canada announced a partnership with The Landline Company in February. Customers can now book a single itinerary combining a “luxury motorcoach service” with its flights for a “seamless, convenient and more sustainable journey.”

As of Thursday, the new integrated service will operate as a trial initiative from John C. Munro Hamilton International Airport and the Region of Waterloo International Airport, with the potential to make it available elsewhere in Canada in the future.

Landline will operate six non-stop round trips daily to Toronto Pearson from the Hamilton and Region of Waterloo airports.

“We are excited to launch this new service in collaboration with The Landline Company, offering our customers a convenient, stress-free multimodal option that will make connections easy and travel more seamless,” said Ranbir Singh, Director of Regional Airlines and Markets at Air Canada.

“We are committed to improving regional services, and this innovative partnership is a testament to that.”

How it works

When travellers arrive at Toronto Pearson, they can proceed directly through security screening, while checked bags will be automatically transferred to the onward connecting flight.

“Each Landline motorcoach provides a premium experience, with 36 spacious, leather seats in a two-by-one configuration,” Air Canada added. “The coaches are equipped with free WiFi, power and a table tray available at each seat, generous overhead storage for carry-on baggage, and an onboard lavatory.”

The motorcoaches used for Air Canada are made by Prevost, a manufacturer of touring coaches based in Sainte-Claire, Que.

In the event of coach or flight delays, Air Canada said customers travelling with the bus service will be offered the same protections as customers travelling on air-only itineraries.

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Qantas fixes data breach after passengers' personal details shared

Qantas says it has resolved an issue with its app that allowed customers to view the details of other passengers, including names and upcoming flight plans.

The airline has issued an apology for the blunder and has sought to reassure customers that the technical disruption was not a cyber security incident.

Qantas said current investigations indicated the problem, which emerged Wednesday morning, was caused by a technology issue that may be related to recent system changes.

“At this stage, there is no indication of a cyber security incident,” the airline said in a statement.

“We sincerely apologise to customers impacted by the issue with the Qantas app Wednesday morning, which has now been resolved.”

Qantas said “some” frequent flyers had been able to view the travel information of other customers, such as their name, upcoming flight details, and points balance.

“No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers,” they said.

“We’re not aware of any customers travelling with incorrect boarding passes.”

The scale of the issue has not yet been confirmed.

One passenger has told the ABC they could see another customer's name on their app as well as their boarding pass for a flight.

Qantas customer Josh Withers, from Hobart, said he noticed an issue with the app when he opened it. 

It showed him the details of a customer called Sam.

"It said, 'Hi Sam' and I instantly noticed Sam had a lot more Qantas points than I did," Mr Withers said.

When he closed the app and opened it again, he saw another customer's details.

Mr Withers said he did this several more times and saw other details each time.

Mr Withers is a wedding celebrant and flies frequently for his work.

Details from their home screen dashboard, including their frequent flyer points, their status, and scheduled flights could be seen.

"It's a pretty big concern because it's the personal details as to the where and when we're flying," he said.

"It's a pretty big privacy concern for me."

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• Entertainment

Travellers delayed for hours at Birmingham Airport following 'technical issue' with security lanes

Travellers faced hours of delays and even missed their flights following 'technical issues' at Birmingham Airport's security gates.

Watch more of our videos on Shots! and live on Freeview channel 276

Furious passengers were met with long queues as they attempted to navigate the security lanes at the airport on Monday.

Travellers described the delays as a 'disaster' as they stood in line for over three hours to get past security barriers and onto planes.

The issues were said to have been caused by a 'technical issue' with the security lanes, which Birmingham Airport said "compounded the peak departure schedule" and "hindered our operation".

A spokesperson for Birmingham Airport said: "We saw a usual busy Monday morning at Birmingham Airport with customers queuing downstairs, which is the new normal, as the upstairs queuing area has been taken out of service as we construct our new security area.

"This morning we encountered a technical issue with our security lanes, which compounded the peak departure schedule and hindered our operation.

"We sincerely apologise to our customers for the level of service that they received, this is not what we aim to deliver here at Birmingham Airport."

Birmingham Airport apologised to customers and said the issue was now resolved.

The spokesperson added: "We wish to remind our customers that existing security restrictions remain in place.

"This can be confusing to our customers and on average 15 per cent of bags are rejected as they are not compliant with current security restrictions. For each customer, a non-compliant bag adds 10 minutes on top of their security search time.

"I can confirm that the technical issue is now resolved."

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