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Amex Now Lets You Change Dates on FHR Bookings

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One of the many benefits of the American Express Platinum card is a $200 back in statement credits each year on prepaid Fine Hotels + Resorts (FHR) or The Hotel Collection (THC) bookings with American Express Travel. These bookings also come with elite-like perks, including a $100 credit.

Fine Hotels + Resorts stays are usually the best option for this benefit since you can only book one night. The Hotel Collection requires a minimum of two nights to get the extra perks.

Recently American Express has made a positive change to how these Fine Hotels + Resorts bookings work. Frequent Miler reports that you can now change the date on these bookings online. While this might now be useful for everyone, it is great to have this option when you’re booking speculatively, or if your plans change and you can no longer stay during the dates you booked.

When you need to book stay before the year is over (the $200 credit is based on calendar year), or if you need to book something before closing a card, you can now just take a guess on the dates. Then you can go into your reservation and choose new dates for your stay, without having to cancel and rebook. Previously, the only way to change the dates on a booking was to cancel and then rebook.

Here’s why this matters. Let’s say you booked a stay on December 30, 2022 for August 2023. If you rebook this stay, the charge will now count towards the 2023 hotel credit, and you will miss out on the 2022 credit. Amex will claw back the $200 credit (for 2022) if a booking is canceled, and then gives you that credit again, when a new booking is made (for 2023). But if you just change the dates, then you are still using the 2022 hotel credit and can still use your 2023 credit for another FHR stay.

How to Change FHR Dates

In order to change the dates for an existing FHR booking, you need to go to “My Trips”, and then click the “Change Dates” button.

Once you enter the new dates, you will also see the prices for those dates, which might vary from your original booking. The system will show if you will receive a refund, and the amount, if the new dates are cheaper. On the other hand, you will need to pay the difference if the new dates are more expensive.

When doing this, the hotel confirmation number and the Amex Travel confirmation number will remain the same.

This is great news for Amex Platinum cardholders, since it gives more versatility to FHR bookings. You can now book a stay and then change the dates if your travel plans change. This is especially important when the stay was booked during a previous year, or if your card is now closed.

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Amex Kicks Off Platinum Summer of Deals to Celebrate the Card’s 40th Anniversary

Elevated offers for american express blue business cards with $8,000 spend requirement, what amex business platinum now offers 300k bonus (ymmv), amex releases new boeing 747 delta skymiles® reserve cards.

At Miles to Memories we share the best tips, tricks and deals plus travel rants, musings, hotel, airline and loyalty program reviews and a lot more! Our goal is to help people save money so they can get out there and travel the world! Through our various blog posts , podcasts & videos we teach others how to maximize loyalty rewards, hotel & airline programs and credit cards to achieve amazing things.

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American Express Travel

Flight Booking

Unused eTicket Flight Credits

What is an eTicket Flight Credit? How do I know if I have one?

• When there has been a cancellation to your flight, a credit amount for the value of your original ticket may be issued. This credit can be used for future travel; restrictions may apply. You will see an eTicket Flight Credit when this happens because we have identified that you have a credit available for use originating from an American Express Travel booking.
• If you purchased your ticket through AmexTravel.com , Platinum Travel Service or Centurion Membership Services, you can view your available eTicket Flight Credits and their corresponding values by signing into AmexTravel.com .

How do I use my eTicket Flight Credit?

• If you originally purchased your ticket through  AmexTravel.com , you will be able to redeem your eTicket Flight Credit online if the airline allows online redemption. If not allowed by the airline or any errors messages occur, please call American Express Travel. You will need to provide the ticket number and traveler name.
• If you originally purchased your ticket over the phone with American Express Travel, you will only be able to redeem you eTicket Flight Credit by calling American Express Travel for assistance at 1-800-297-2977. 
• eTicket Flight Credits may only be redeemed with the same airline from the original booking.
• Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297-2977.
• International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.
• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to, baggage fees and upgrades.
• Insider Fares are not available when using an eTicket Flight Credit.
• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297-2977. 

Can I redeem my airline credits online?

• We’re continuously working to allow you more self-servicing choices, and you may have the option to redeem your unused eTicket Flight Credit yourself online. Log in to  AmexTravel.com  to see if the self-service option is available to you, and if so, follow the online redemption instructions.
• eTicket Flight Credits may only be redeemed with the same airline from the original booking. Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297-2977.
• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297- 2977.
• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to baggage fees and upgrades.

Where can I view my eTicket Flight Credit?

You may view your credit by logging in to  AmexTravel.com . The value displayed reflects the original value of the eTicket Flight Credit. If you have used part of the ticket already, the remaining amount will be less than what is displayed. If you have fully or partially redeemed a credit with the airline, please contact the airline directly for assistance.

Why am I receiving an error message for online redemption?

• Airline may not allow online redemption.
• A system or pricing error occurred.
• You will be prompted to call American Express Travel for assistance at 1-800-297-2977. Please have your ticket number and traveler name available for the agent.
• Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on
• Your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297- 2977.
• Your new flight must be on the same airline that issued the credit.
• The eTicket Flight Credit must be booked in the name of the traveler on the original ticket. eTicket Flight Credits cannot be transferred to another individual.
• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297-2977.

What if I do not see my eTicket Flight Credit on Amex Travel?

• eTicket Flight Credits that have expired will not be displayed. Please check with the airline that issued the eTicket Flight Credit for expiration and/or travel-by dates. 
• eTicket Flight Credits can take up to 24 hours to appear after any changes.

What happens when my eTicket Flight Credit is more than the cost of my new ticket?

• In these cases, a Miscellaneous Charge Order (MCO) may be issued which could be applied for future travel. However, airline rules and restrictions will apply and not all airlines’ flights or fares allow for MCOs. Please check with the airline for specific rules and restrictions.
• An MCO may potentially be used in combination with another eTicket Flight Credit issued by the same airline. Airline rules and restrictions apply.
• MCOs cannot be redeemed online. For redemption, please call American Express Travel at 1-800-297-2977.

What happens when my eTicket Flight Credit does not cover the cost of my new ticket?

You can use an American Express Card or any other valid credit card if there are additional costs greater than the eTicket Flight Credit.

Are there any American Express Servicing fees?

No, there are no American Express Travel servicing fees for customers. 

Can I use Membership Rewards points® toward any costs above my eTicket Flight Credit values?

No, Membership Rewards points are not available for use with an eTicket Flight Credit redemption.

What are the airline credit rules with American Express Travel?

• Credits cannot be combined or transferred. 
• Airlines issue separate credits for each traveler. The name on the airline credit must match the name on the new booking.                                                                 You cannot transfer your flight credit to another traveler. 
• We recommend checking your flight change or cancellation confirmation email to verify the details of your airline credit, such as traveler name and amount before redeeming.
• Airline rules and restrictions, such as penalties and the calculation and treatment of any difference in airfare may differ from airline to airline. Please check individual airline policies.
• Any airline fees, such as change fees or rebooking fees are determined by the airline that issued the credit.
• For the latest COVID-related airline policies, please see the COVID-19 Travel Planning FAQs.
• The value displayed reflects the value of the eTicket Flight Credit. Final charges are determined by any difference in airfare, penalties and/or change fees associated with each ticket and may vary from ticket to ticket. eTicket Flight Credits have an expiration and/or travel-by date and the credit must be used according to the specific airline’s eTicket Flight Credit rules and restrictions.
• Only one eTicket Flight Credit per traveler can be applied to each redemption. This includes multiple travelers on a single itinerary.

eTicket Flight Credit expiration dates

• eTicket Flight Credit expiration dates, travel dates, and fare rules vary by airline.
• For Delta Air Lines flights, all eTicket Flight Credits must be redeemed before December 31, 2023, for travel now through 2024.
• For United Airlines wholly unused tickets issued on or before December 31, 2022, eTicket Flight Credits must be redeemed before December 31, 2023. 
• Expiration dates may vary and are subject to change by the airline.
• For all other airlines, please refer to their policy for the most up-to-date information on specific credit expiration dates.

Specific ticketing and travel dates apply. Please visit the airline website directly for latest information.

Are there any other eTicket Flight Credit rules and restrictions I should know about?

• For the latest COVID related airline policies, please see the COVID-19 Travel Planning FAQs.
• The value displayed reflects the value of the eTicket Flight Credit. Final charges are determined by any difference in airfare, penalties and/or change fees associated with each ticket and may vary from ticket to ticket. eTicket Flight Credits have an expiration and/or travel-by date and the credit must be used according to the specific airline’s eTicket Flight Credit rules and restrictions. 
• Only one eTicket Flight Credit per traveler can be applied to each redemption. This includes multiple travelers on a single itinerary. 
• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at 800-297-2977. 
• International Airline Program (IAP) eTicket  Flight Credits may only be exchanged for another IAP itinerary.

Terms and Conditions

Expiration dates may vary and are subject to change by the airline.

All unused eTicket Flight Credits are subject to the terms and conditions of the airline holding the eTicket Flight Credits, including, without limitation, any expiration date and fees for or limitations on use of such eTicket Flight Credits. For the eTicket Flight Credit booking you may incur an airline-imposed change fee and any difference in fare. You acknowledge that you are responsible for reviewing such terms and conditions prior to using of any unused eTicket Flight Credit. Pay with Points is not available with an eTicket Flight Credit redemption. Membership Rewards points will be earned on any transaction amount that is charged to your Card when an eTicket Flight Credit is redeemed. Points will be earned in accordance with the terms and conditions of your Card. Please see your Card agreement for details. All information about unused eTicket Flight Credits is provided to American Express by third parties, and American Express does not accept any liability for inaccuracies or incompleteness of that information, including, without limitation, the monetary amount or existence of an eTicket Flight Credit. 

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Book a flight

You can book the following types of flights on American Express Travel Online either online or over the phone.

• Roundtrip flights  return to the same airport you departed from.
• One-way flights  take you from your starting point to a different returning destination.
• Multiple destination flights  allow you to visit multiple destinations during your trip.

What should I know before booking a flight with American Express Travel?

• If you booked your travel with American Express Travel and you need to change/cancel a booking, we will honor the policies of your travel provider.
• Charter fares may be available for roundtrip or one-way flights.
• One-way flights are not available with vacation packages.

Still need help?

For assistance, contact us by calling the number on the back of your Card.

Flying with children

What are the ticket requirements when flying with children?

You don't have to book a separate ticket for a child if each of the following is true:

• You book a domestic flight.
• Children are infants (less than 2 years old) at the time of the flight's departure.
• The infant sits in the lap of another traveler over the age of 12.
• Only 1 infant sits in the lap of that traveler.

You must book a separate ticket if any of the following are true:

• You book an international flight.
• Children are 2 or older at the time of the flight's departure.
• Children require their own seat.

One traveler over the age of 12 may accompany up to 2 infants, however each infant must be seated in their own seat.

Are there discounts on flights for children?

Some airlines offer discounts on airfare for children. The availability of discounts can depend on your selected flight, seat availability, and the traveler's age.

To see all applicable discounts, select the number and ages of any children flying when you search for your flight. Discounted airfare is included in your search results, though it might not be labeled that way.

What are the fight document requirements for children?

• For domestic flights, you might need to provide a picture ID for your child.
• For international flights, you must provide a valid passport for children of all ages.
• Children traveling without both parents may need to provide notarized documentation and letters of permission to enter another country. Please confirm your specific document requirements with your destination's embassy or consulate.

Do airlines require car seats for children?

Some airlines require children with their own ticket to sit in a car seat that fits and locks into the airplane seat. Please check with the airline for their specific policy on car seats.

Do airlines allow strollers onboard?

Yes. When going through airport security, fold your stroller and send it through the scanner with your other belongings. If you choose to check your stroller, many airlines will allow you to do so free of charge.

Please contact your airline to ask about their policies for children.

Are unaccompanied minors allowed to fly?

Many airlines welcome unaccompanied minors on their flights. However, American Express Travel Online does not book flights for unaccompanied minors under age 18.

What should I know before booking a flight for an unaccompanied minor?

• Some airlines may charge a fee for unaccompanied minor service.
• Children under 5 and minors over 17 might be ineligible for unaccompanied minor service.
• You need to provide the airline in advance with the contact details of the adult meeting the child at the final destination.
• Both the adult dropping the child off at the airport and the adult picking the child up are required to show identification.

Please contact your airline to ask about their policy for unaccompanied minors.

Military and bereavement fares

Does American Express Travel offer military or bereavement discounts for flights?

American Express Travel Online does not offer flight discounts for military personnel or bereavement travel, but we do offer special deals on airfare that may save you more money than military or bereavement fares offered by airlines.  Contact the airline  directly to ask about discounted military or bereavement fares, but be sure to compare the fares to American Express Travel Online rates.

Accessibility on flights

What should I know before requesting special accessibility assistance?

• American Express Travel Online will pass your requests to the airline but cannot guarantee that all requests will be honored.
• Availability may depend on the aircraft, the airline's policies, or the specific needs of the traveler.

Can I request special accessibility assistance when booking a flight with American Express Travel?

Yes. When booking a flight on American Express Travel Online, you can request special assistance, such as help boarding and deplaning, use of a wheelchair, or accommodations for a service animal.

To request special assistance:

• Choose your  flight , then select  CONTINUE BOOKING .
• On the  Traveler information  page, expand the  This guest has special requests  section for each traveler who requires assistance.
• From the  Accessibility requests  drop-down menu, select the type of assistance you would like to request.

Contact your airline  to confirm your requests for each segment of your trip, right after booking and again just prior to travel.

Pets on flights

What are the travel requirements for taking a pet on a flight?

If you are traveling with your pet, contact the airline to make a reservation for them. Your airline might require your pet to have the following:

• Collar with ID and license number
• Recent certificate of good health (no older than 30 days) from your veterinarian
• Rabies vaccination certificate (if traveling internationally)

What are the restrictions for taking a pet on a flight?

• Airlines limit the number and size of pets allowed to travel in the cabin. You can usually carry on small pets, provided their carrier fits under the seat in front of you.
• Airlines restrict the number of animals traveling in cargo, depending on the aircraft and the weather.
• If your roundtrip ticket consists of two one-way flights, check the rules for each airline.

Are there additional fees for taking a pet on a flight?

• Most airlines impose fees for pets traveling in the cabin or in cargo.

Contact your airline to find out their specific rules regarding pets.

You might also want to read the following sites:

• TSA: Traveling with Pets
• The Humane Society: Travel Safely with Your Pet by Car, Airplane, Ship, or Train

Add travelers to your flight reservation

Can I add travelers to a flight reservation?

• You can't add travelers to your existing flight reservation. You'll need to make a new flight booking for the additional travelers in your party, instead.
• For the new booking, American Express Travel Online can't guarantee the same price as your original booking.

Book a multiple-destination flight

How do I book a multiple-destination flight?

• On the  Flights  page, select  Search by Multi-City.
• Enter your travel destinations and dates and select  Search Flights .

What should I know when booking a multiple-destination flight?

• Your entire trip is stored as a single itinerary.

Add optional trip protections to your flight booking

Trip Cancel Guard and Gold Travel Protector are optional trip protections available for purchase. Both offer different protections and reimbursement benefits for Trip Cancellation.

If you cancel your trip before it starts due to a specified covered reason under Gold Travel Protector insurance, you may be eligible for reimbursement of flight or flight plus hotel costs. Trip Cancel Guard, a non-insurance product, does not require any covered reasons to be eligible for reimbursement, giving you control if you decide to cancel at least two full calendar days before your trip departure date.

Trip Cancel Guard

Trip Cancel Guard provides up to 75% reimbursement of flight costs if you choose to cancel for any reason. You must cancel your trip at least two full calendar days before your trip departure date. If you decide to cancel your trip for any reason, including COVID-19, Trip Cancel Guard may reimburse you for non-refundable costs. Please see Trip Cancel Guard Terms & Conditions for full details.

Gold Travel Protector

Under Gold Travel Protector, Trip Cancellation provides up to 100% reimbursement of flight or flight plus hotel costs for specified covered reasons. If you’re unable to take your trip due to a covered reason, Gold Travel Protector may reimburse you for non-refundable costs. Gold Travel Protector also provides additional insurance coverage during your trip for unforeseen events such as medical emergencies and travel delays.

Fear of traveling due to COVID-19 and the pandemic are not covered reasons under Gold Travel Protector. For full details of covered reasons, please see Sample Policy.

You may only purchase Gold Travel Protector and/or Trip Cancel Guard at the time of an eligible booking through AmexTravel.com.

Review Itinerary

View your flight booking confirmation

How will I receive my flight booking details?

After booking, you'll receive a confirmation email from American Express Travel Online that contains your Trip ID and trip details.

How do I view a flight booking made with American Express Travel?

Go to  Manage My Trips  to view your booking. If you don't see it, you may have booked directly with the airline.

How do I print my flight itinerary?

• To print your booking, select the Print button in your itinerary and follow the instructions. Then select Add to Calendar.

What if I have multiple booking itineraries for the same trip?

If you have multiple bookings (flight, hotel, car, etc.) for the same trip, you can merge them into one itinerary within My Trips (up to 5 trips). To link your bookings, follow these steps:

• Select “…” in the upper right-hand corner above the booking.
• Then, select “Link Trips Together”. Choose the trips you’d like to merge, press “Continue”, and then “Link”.
• Next, to save your preferred linked  trip name, ensure to first click “Update”, followed by “Continue”.
• The newly linked trips will then be  available in My Trips as one itinerary.

Important to know: any self-service features available for each individual trip will still be accessible for the respective bookings. 

If you haven't received your confirmation email or need assistance, please contact us by calling the number on the back of your Card.

Online flight check-in

Online flight check-in opens 24-48 hours before your flight departure. You'll need your 6-digit airline confirmation code (example: L84RTL) from your itinerary to check in.

Ready to check-in?

What should I know when I check-in online for a flight?

• Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
• Airport check-in usually opens 2-3 hours before flight departure.
• You will need your boarding pass to go through airport security. Check with your airline for any other required documents.
• Plan to arrive at the airport at least 1-2 hours before your domestic flight, and at least 2-3 hours before your international flight.
• To review your flight schedule and trip details, check your  itinerary .
• To add passport information to your account, see  Update passport information in your account .
• To select or change your seat assignment, see  Manage your seat assignment .

Still need help

If you still need help checking-in for your flight, please contact us or  your airline .

Manage your seat assignment

How are the seats assigned?

For most flights, you choose your seat when you’re booking your reservation. We send your seat selection to the airline when you book the flight, but we can’t always guarantee your seat assignment.

How do I change my seat assignment?

If you’ve already booked your flight and want to change or select your seat (if you haven’t chosen your seat yet), you’ll need to contact the airline directly. Note: You’ll need your airline confirmation code (example: L84RTL), which you can find in your  itinerary .

How do I find my seat assignment?

If you selected your seat when you booked, you can access your seat assignment in your  itinerary , or when you  view your flight booking confirmation . (See below for exceptions.)

Your seat selection is confirmed if you:

• Paid for a seat upgrade during booking.

Your seat selection may not be confirmed or available if you:

• Booked a fare with an airline that assigns seats at the gate.
• Did not pay for your seat at the time of booking.

For more help with your seat assignment, please contact your airline directly.

Baggage fees and allowances for flights

How do I check my baggage fees and allowances for my flight?

Your baggage fees and allowances depend on your airline and the type of fare you booked.

To view baggage information about your specific fare

• Sign in to view your bookings.
• Select your itinerary.
• Select the  Additional Fees  link.

To view baggage information about your specific fare without signing in

• View your flight booking confirmation.
• Select the  Additional Fees  link in the  Additional Flight Services  section.

Please contact your airline directly for more information about:

• Checked baggage inclusions
• Carry-on allowances
• Additional baggage fees
• Prohibited items
• Oversize baggage policies
• Sport equipment
• Accessibility availability and access
• Select your airline below to access their baggage details. You may need to log in with your airline confirmation code (example: L84RTL) from your  itinerary .

Change & Cancel

Cancel your flight

To cancel your flight booked on AmexTravel.com, you can do so from your  Manage My Trips  page. A chat box will appear to help with your cancellation.

If you used Membership Rewards® points for your booking, and you cancel within 24 hours of booking, the points will have already been redeemed for a credit that appears on your Card account.  If you prefer to have the points returned to your Membership Rewards® account, a charge will appear on your Card to net the credit to zero. See Collect and redeem your Membership Rewards® points for more information.

Card transactions and Membership Rewards® transactions happen from two separate accounts. Your ticket was voided so there was no charge on your Card account. The points you redeemed were taken from your Membership Rewards® account and converted to a credit. To put the points back, that credit will need to be reversed with a charge. 

Airline ticket transfers

You cannot transfer your airline tickets to another traveler.

What else should I know about airline ticket changes?

• Most airline tickets are non-refundable.
• Most airlines charge fees for ticket changes or cancellations. Check your itinerary for details.
• If the name on your ticket does not match your government-issued photo ID, arrive at the airport early to present proof of the name change (such as a marriage certificate or other legal document) at the airline counter.

Flight booking mistakes and name changes

If you find an issue with your booking, or have multiple itineraries for the same trip, please contact us by calling the number on the back of your Card. Also, contact us for any booking mistakes or incorrect traveler names. Most airlines do not allow corrections of any kind. Corrections that are deemed name changes by the airline will incur fees and any fare differences.

What else should I know about mistakes and name changes on my airline tickets?

• The name on your government-issued photo ID must match your airline ticket traveler name.
• Most airlines allow for corrections to misspelling on tickets, and to nicknames (e.g. William/Bill, Lisabeth/Liz), but do not allow name changes to the travelers originally booked.
• The airline may process a name change for the airline change fees and difference in fare.

Missed flight

What should I do if I miss a flight?

If you missed your flight, contact your airline directly for assistance. Some airlines may put you on standby for the next available flight.

Change your flight

How do I change a flight?

You must contact us to change your flight.

What are the American Express Travel flight booking change requirements?

• If you booked your travel with American Express Travel and you need to change/cancel a booking, we will be honoring the policies of your travel provider. 
• Tickets cannot be transferred to another passenger. 
• To upgrade your seat, call the airline directly.
• Rebooked flights must be for the same traveler and on the same airline as the original booking.
• Flight credits must be used for the same traveler and the same airline as the original booking.

Are there additional charges on rebooked flights?

• Airline change fee, ranging from 150 USD (domestic) to 300 USD (international)
• Difference in airfare (if the cost of your new flight exceeds your flight credit)

The total cost of your change will depend on your airfare, your ticket details, and any applicable penalties or fees.

Airline Schedule Change

What should I do if the airline changes or cancels a flight?

• If you received a Schedule Change notice for a minor time change or flight number change, no action is required.
• If your schedule change indicates a seat change, visit your airline’s website to manage seat selection.
• If the airline cancelled your scheduled flight, please contact us by calling the number on the back of your Card.
• If there is a major schedule change to your travel itinerary, American Express will notify you via email.  Within that email, you will have the option to accept the schedule change by selecting ‘Manage my Trips’. American Express Travel will then process the change and send you a new itinerary via email.
• In the event you would like to discuss the change further, select ‘Other Options’ and call-in options will be provided.

Airline telephone numbers

How do I contact the airline I booked a flight with?

To contact your airline, find it in the drop-down menu then select Call.

*Toll-free number unavailable.

Payment & Receipt

Flight payment options

How do I pay for my flight online with American Express Travel?

You can pay for your flight booking online using your American Express® Card. You may be eligible to split up the cost of your flight into monthly installments for a fixed fee with the Plan It® feature on your Card, or you may be able to use Membership Rewards® points towards your purchase. 

What should I know before paying for a flight online?

• You cannot split your payment between 2 or more credit cards.
• For cancellation fees and refund information, read  Refund timelines.  If you receive a merchant refund/credit for your trip, you can request that the amount be applied to your plan balance. Once you see the credit on your account, please call the number on the back of your Card to speak with a Plan It Specialist to have the amount applied to the plan balance. If you make a change to your trip, your plan will not be impacted.  
• Payments may take up to 48 hours to be reflected on your account.
• If your payment did not go through, read  Troubleshoot declined payments  for more information and options.
• Please refer to the Plan It FAQ’s for more questions on Plan It.

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How to use the amex travel portal: booking flights, hotels and more, you can use amex points to book flights, hotels, car rentals and more through its travel portal..

Terms apply to American Express benefits and offers. Visit  americanexpress.com  to learn more. Information about the American Express® Green Card has been collected independently by Select and has not been reviewed or provided by the issuer of the card prior to publication.

Using American Express Membership Rewards (MR) points to book prepaid flights, hotels, cruises, rental cars and vacation packages through the Amex Travel portal can be a great way to save money on your next vacation. But are you really getting the best value by redeeming your hard-earned points this way?

Whether you use the portal or transfer points to an American Express travel partner is up to you, as are other factors — from travel date flexibility, award availability and the type of credit card you're using to personal preferences for brands, seat class and comfort level. These will all come into play during the booking process.

Below, CNBC Select breaks down the best ways to book prepaid flights, hotels, cruises, rental cars and vacation packages with Amex points through the Amex Travel portal.

Our best selections in your inbox. Shopping recommendations that help upgrade your life, delivered weekly.  Sign-up here .

Earning and redeeming Amex Membership Rewards points

You can access the Amex Travel portal and pay for flights, hotels and other travel needs with cash as long as you have an American Express branded credit card, but you will need one that earns Membership Rewards (MR) points to view the number of MR points required for a booking.

Luckily, American Express has several travel rewards cards that you can earn lucrative welcome offers to help you get started:

• The Platinum Card® from American Express : Earn 80,000 Membership Rewards® points after spending $8,000 within the first six months of card membership.
• American Express® Gold Card : Earn 60,000 Membership Rewards® points after you spend $6,000 on eligible purchases with your new card within the first 6 months of card membership.
• American Express® Green Card : Earn 60,000 Membership Rewards® Points after you spend $3,000 on purchases on your new Card in your first 6 months of Card Membership. Plus, earn 20% back on eligible travel and transit purchases made during your first 6 months of Card Membership, up to $200 back in the form of a statement credit.
• Blue Business® Plus Credit Card from American Express : Earn 15,000 Membership Rewards® points after you spend $3,000 in eligible purchases on the card within your first 3 months of card membership.
• The Business Platinum Card® from American Express : Earn 150,000 Membership Rewards® points after you spend $20,000 in eligible purchases on the card within your first 3 months of card membership.
• American Express® Business Gold Card : Earn 70,000 Membership Rewards® points after you spend $10,000 in eligible purchases on the card within your first 3 months of card membership.

Depending on which credit card you have, there may be opportunities to earn bonus points or receive partial rebates when redeeming MR points for flights. The Platinum Card , for instance, lets cardholders earn 5X points on flights booked through the Amex Travel portal or directly with the airline on up to $500,000 worth of flights per calendar year.

The Business Platinum Card also gives cardholders redeeming MR points for economy flights with their preferred airline or booking premium-class flights through the portal a 35% points rebate (up to 500,000 points per calendar year). Those booking with the American Express Business Gold Credit Card receive a similar rebate of 25% back on up to 250,000 points each year.

Another valuable perk of having The Platinum Card or The Business Platinum Card is the up to $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to the Card. You can use these credits to cover checked bag fees, change fees, charges for pet's flights, choosing your seat and inflight amenities with your preferred airline, all of which can quickly add up.

The Platinum Card® from American Express

Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year, 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel, 1X points on all other eligible purchases

Welcome bonus

Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.

Regular APR

See Pay Over Time APR

Balance transfer fee

Foreign transaction fee, credit needed.

Excellent/Good

See rates and fees , terms apply.

Read our The Platinum Card® from American Express review .

Getting started with the American Express Travel portal

Start by logging in to your American Express account. If you're coming from your account's dashboard page, click "Menu" in the top left corner, then select "Travel" to access more options (pictured below) and select "Book a Trip" to head to the main travel portal.

The Amex Travel portal's front page resembles your average travel booking interface, with options to search for flights, hotels, vacation packages, rental cars and cruises.

Below the main search engine, you'll find current information about cancellation policies and other important pandemic travel details. There's also an interactive map showing Covid-19 testing and vaccination requirements around the world.

Hovering over the "Book" button at the top of the page opens a separate menu with shortcuts to various portal perks, like the International Airline Program (IAP), Amex Fine Hotels + Resorts and The Hotel Collection.

Hovering over the "Explore" button in the main menu leads to many of the same shortcuts, plus options for finding a Travel Insider, Special Offers through Fine Hotels + Resorts and information about destinations and premium hotel packages.

Whether you're booking flights, hotels or other travel through the portal, you'll be given an option to "Use Only Points" or "Use Points + Card" so it's up to you if you want to redeem all your points or just some. Either way, your credit card will be charged the full amount and you'll see a credit for the value of the points used posted separately to your account within 48 hours. Be aware that you will have to use an Amex credit card that's enrolled in the Membership Rewards program and redeem at least 5,000 MR points in order to activate the Pay with Points feature. 

Should you need to cancel a booking made with MR points, call 1-800-297-3276 to get them returned. You'll receive a statement credit for any bookings made with your American Express Membership Rewards card through the portal.

How to book flights through the American Express Travel portal

While you're more likely to get the best redemption value by transferring MR points to one Amex's airline partners and taking advantage of airline alliances (Oneworld, SkyTeam, Star Alliance) to book flights, there are still some considerations to keep in mind when it comes to booking through the portal. 

Note that with most Amex Travel Portal bookings your MR points will only be worth 1 cent each towards flights. So if you were booking a $100 flight, you'd need to redeem 10,000 points to cover the cost.

For starters, you'll have more flexibility as far as travel dates and brands, which comes in handy when award availability is limited on certain dates through certain airlines. Flights booked with MR points through the portal are treated as paid bookings, so you won't miss out on earning elite miles or status credits. You'll also be able to see which type of seat you're booking right away, as it's listed on the right side of each search result. 

It's always a good idea to shop around before settling on a redemption method, so price out how many points each flight costs through the Amex Travel portal vs. on the airline's website. Taxes and fees may also be tacked on. Unless you have the Platinum Card or Business Platinum Card , be aware that airline ticket fees of $6.99 for domestic flights and $10.99 for international flights apply when you're booking through the Amex Travel portal.

Note that low-cost carriers like Allegiant Air, Frontier Airlines and Spirit Airlines aren't part of the Amex Travel portal, though you will be able to find flights with other major American carriers like Delta and United, among other international airline partners.

During the booking process, you'll have a chance to use MR points to upgrade from economy to nonrefundable or refundable seats in premium classes, though it may not provide the best redemption value. If, however, you do have plenty of MR points lying around and crave a fancier flight experience, this is a good option. Again, it all comes down to personal preference and comfort level.

Deals on international flights can also be found by booking through the International Airline Program (IAP), which offers discounts on non-economy tickets when you book flights through one of 26 participating airlines through the Amex Travel portal with a Platinum Card or Business Platinum Card . Flights must begin in the U.S. or select cities in Canada in order to qualify for this perk and you'll have to pay a $39 service fee per ticket.

Filter search results by the number of stops, departure and landing time, airline or flight number, or sort them according to lowest price, flight duration, departure time or Amex recommendation (which usually means Delta flights will appear first, even if they're not necessarily your cheapest option).

Consider the example below, a search for a round-trip nonstop flight from Washington, D.C. to Paris from November 5-12, 2021, booked with the Amex Platinum Card. The results included a Delta flight from $674 or 67,425 MR points.

Alternatively, if you wanted to transfer your Amex MR points directly to Delta (since it's one of American Express' travel partners and you can switch them over at a 1:1 ratio) and redeem them through Delta's website, a round-trip flight would set you back 58,000 Delta SkyMiles plus another $96 in taxes and fees.

In this case, for 9,425 miles less, you'd end up with a better redemption by transferring MR points to Delta instead of going through the Amex Travel portal. But that's not necessarily the case for every flight, so always test it out first to see if using the portal makes the most sense for your travel needs.

To finish booking your flight through the portal, chose your desired route(s), review the details, select your upgrade option and pick how many MR points you'd like to put toward your purchase.

How to book hotels through the American Express Travel portal

As with flights, it's important to make sure you're getting the best deal on your MR points redemption. Consider transferring them to one of Amex's three hotel partners — Hilton Honors at a 1:2 ratio, Marriott Bonvoy at a 1:1 ratio, or Choice Privileges (Choice Hotels) at a 1:1 ratio, though there's a special promotion now through October 31, 2021, that bumps up Hilton and Marriott transfers by 30 percent.

Note that with most Amex Travel Portal bookings your MR points will only be worth .7 cent each towards hotel stays. So if you were booking a $100 hotel you'd need to redeem about 14,300 points to cover the cost. However, if you book a stay through Amex's Fine Hotels & Resorts program your points will be worth a little more, at 1 cent apiece.

Unlike MR points redemptions for flights, hotels booked through the portal are viewed as third-party reservations, so you won't be able to earn hotel points or enjoy status-related perks you'd have by booking directly through the hotel.

Begin your search by plugging in your travel dates and destination. Then, filter results by hotel or brand, star rating, price per night, neighborhood, amenities or accessibility, and sort by name, price, star rating or Amex recommendation.

For the following example, we searched for a seven-night stay booked November 5–12, 2021, with the Amex Platinum Card . The Renaissance Paris Arc De Triomphe Hotel, a Marriott Bonvoy property, was one of the best options, with rates from $306 or 43,723 MR points per night.

When booking the same stay through the Marriott website, you'd need 340,000 Marriott Bonvoy points for seven nights (which breaks down to 48,571 points per night), with nightly cash rates starting at 367 euros or $433. In this case, it would make more sense to book it through the portal. You could also earn 5X points for the stay by paying with the Amex Platinum Card or Business Platinum Card.

Make it a habit to compare the number of points required by the portal with the number of points needed to redeem through each hotel's website, as pricing may be affected by location and time of year, among other factors. To complete your booking through the Amex Travel portal, choose your room type, review the details and select how many points you'd like to use.

Premium cardholders also have access to the Fine Hotels & Resorts program, which adds extra benefits per stay at more than 1,200 properties around the world, based on availability:

• 12 p.m. check-in and guaranteed 4 p.m. late check-out
• Complimentary room upgrades and Wi-Fi
• Daily breakfast for two
• A $100 credit to use toward on-property activities, dining or other perks like airport transfers, depending on your hotel

Additionally, those with the Amex Gold Card, Business Gold Card, Platinum Card, Business Platinum Card , and in some cases, the Centurion Card, can book trips through The Hotel Collection. Note that Amex Gold Card members earn 2X points, while Platinum Card members earn 5X points on such bookings, but all receive the following benefits per stay of two or more nights:

• A credit of up to $100 to use toward on-property dining, spa, or activities
• Room upgrades (based on availability)
• Discounted rates, depending on the hotel

The Amex Travel portal also lets you search for and book vacation packages, which, depending on what kinds of sales are happening at the time, can save you a bundle or end up costing about the same as it would be to book your flight and hotel separately. If you do book a package, note that the same airline ticket fees apply as when you book separately (not for Platinum and Business Platinum cardholders, who have them waived). Cards earning MR points will score 2X points on packages, while those with Amex Platinum and Business Platinum cards will earn 5X points.

How to book cruises and car rentals

While cashing in a ton of MR points for a cruise or car rental may not yield the best redemption (your points will be worth just .7 cents each), it may still be a good option depending on your travel needs.

Click on the "Cruises" tab of the Amex Travel portal homepage to search by cruise line, destination, travel dates and sailing duration. Below, for example, are some results for Mediterranean cruises in November 2021. 

The prices shown reflect the cost per person, based on double occupancy cabins. Depending on which card you're using and the cruise options available, you should be able to redeem Amex MR points for a portion of or all of your sailing. 

Those booking with Membership Rewards credit cards can earn 2X points per dollar spent on cruises booked through the portal, while folks with Platinum Cards or Business Platinum Cards can score stateroom credits of $100–$300 and other onboard perks through the Cruise Privileges program.

As far as car rentals, it's a pretty similar search process — just plug in your destination, whether you want to drop the car off in the same place or in a different location, your dates and the time you want to begin and end your rental.  

Once the results appear, you can filter by the type of car (standard, compact, premium, etc), the option to pay now or later, price per day, pick-up location, rental car company and features like unlimited mileage, automatic vs. manual transmission, Hybrid/Electric cars or 4WD. Sort results by distance or total price.

After choosing your car, you'll be asked if you want to pay now, which means you'll be able to use MR points to book part of or all of your prepaid rental, or pay later, which means you'll have to pay cash at rental car counter — doing so can earn you 2X points per dollar, so it's an easy way to rack up some more MR points.

Next, enter information about the driver, pick how you want to pay (how many points or with cash), and review the rental car policies. As always, it doesn't hurt to comparison shop, so run the numbers through the actual rental car companies before you book to make sure you're getting the biggest bang for your buck.

Bottom line

Booking through the Amex Travel portal is a simple way to redeem your MR points, however you'll usually get much more value from Amex points if you transfer them to an airline or hotel partner's loyalty program. If you do book through Amex's Travel Portal remember that your points are worth 1 cent per point towards flights and .7 cents apiece towards other travel (except when booking a Fine Hotels + Resort property).

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For rates and fees of The Platinum Card® from American Express, click here .

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Table of Contents

Who can use the American Express Travel portal?

Benefits of booking travel on amex travel, how to book travel in the portal, is travel insurance included when booking through amex travel, downsides of booking via amex travel, final thoughts on the amex travel portal.

The American Express Travel portal is similar to many other online booking sites in that it allows you to purchase flights, hotels and other travel reservations. The main difference is that only those who hold an American Express card can use it.

Certain cards come with additional perks for booking in the portal. For instance, some AmEx cards allow travelers to earn extra points for bookings, receive a 35% points rebate, pay for a portion of the reservation with points, get room upgrades and more. Terms apply.

Here's a look at what the AmEx Travel portal offers and how to use it to maximize your benefits.

American Express Travel flights, hotels and other reservations are available for American Express cardholders. Depending on which American Express card you have, you may earn additional points on your reservation or unlock additional features. Terms apply.

For example, The Platinum Card® from American Express cardholders earn 5x points on flights booked directly with an airline or through AmEx Travel and 5x points on prepaid hotels booked through AmEx Travel. They also have access to the Fine Hotels & Resorts collection through the travel portal. Additionally, American Express® Gold Card and The Platinum Card® from American Express cardholders can book room reservations with The Hotel Collection . Terms apply.

Here are eight reasons why booking with AmEx travel could be a good idea.

1. Earn up to 5x points

When you book flight through the AmEx Travel portal, your credit card may earn additional points for the purchase. In addition, prepaid hotel reservations through the AmEx travel portal also earn extra points. These are a few of the cards that offer a bonus when making reservations through AmEx travel:

on American Express' website

• 5 points per $1 on flights booked directly with airlines or with American Express Travel, on up to $500,000 spent per year.

• 5 points per $1 on prepaid hotels booked with American Express Travel.

• 1 point per $1 on other eligible purchases.

Terms apply.

• 4 points per $1 at restaurant plus takeout and delivery in the U.S.

• 4 points per $1 at U.S. supermarkets (on up to $25,000 in purchases per year).

• 3 points per $1 on flights booked directly with airlines or with American Express Travel.

• 3 points per $1 on eligible travel purchases.

• 3 points per $1 on restaurants worldwide.

• 1 point per $1 on other purchases.

• 2 points per $1 on the first $50,000 in purchases each calendar year.

• 1 point per $1 on purchases above $50,000 in a calendar year.

» Learn more: AmEx Membership Rewards: How to earn and use them

2. Pay for reservations using Pay with Points

With American Express Travel, flights, hotels and more can be paid for with points instead of cash. Members can even choose to pay a portion of the trip with points and the rest with cash. Once your reservations have been booked, the full amount of your trip will be charged to your American Express credit card, and then a credit will be posted for the points redeemed within 48 hours.

You must redeem at least 5,000 points in order to use Pay with Points. Points are redeemed at a value of 1 cent per point when booking flights or making Fine Hotels & Resorts reservations. Other eligible travel receives only 0.7 cents per point. NerdWallet values Membership Rewards points at 2.8 cents per point if you take advantage of transferring to and booking through travel partners, so the redemption rates in the travel portal are significantly below our ideal value.

If you need to cancel your reservation, you'll receive a statement credit on your card for the cash equivalent. Members who would rather have the unused Membership Rewards points returned to their accounts must contact American Express customer service at 800-297-3276. Terms apply.

3. Upgrade flights with points

Eligible flights booked with cash can be upgraded using your American Express Membership Rewards points. You'll receive 1 cent per point credit towards the cost when upgrading a flight with points (which is again below our AmEx point valuation ).

To upgrade your flight with points, select your airline and provide your reservation details in the AmEx travel portal. You will be notified if your flight is eligible or not. If your flight is eligible, you can submit an offer to the airline for the upgrade. The airline will accept or reject your bid between one and five days of your flight's departure and you'll receive a decision via email.

If your upgrade offer is accepted, the points will be deducted from your account. Your statement will show a charge and a credit for the corresponding points.

» Learn more: You can now use AmEx points to bid on flight upgrades

4. Discounted international flights through AmEx IAP

Platinum cardholders have access to discounted flights through International Airline Program (IAP) , which allows members to book first, business and premium economy at a discount on select airlines and routes. Plus, you'll receive 5x Membership Rewards points on the booking when using your The Platinum Card® from American Express or The Business Platinum Card® from American Express to pay for the flight. Terms apply.

There are 25 airlines that participate in this program. You can book refundable and nonrefundable tickets for up to eight passengers through the IAP. Tickets can be paid with your card, points or a combination of the two. You will have to pay a $39 nonrefundable ticketing fee, however the discount received on these tickets should outweigh the fee.

5. Cancel For Any Reason insurance

CFAR is shorthand for an insurance policy that allows you to cancel your trip for any reason whatsoever and receive a refund. In May 2022, AmEx launched its own version of CFAR coverage for airfare booked through the travel portal using an AmEx card.

This feature, called Trip Cancel Guard, will get you up to a 75% reimbursement on nonrefundable airfare costs, provided you cancel at least two calendar days out from your departure. You'll need to purchase Trip Cancel Guard coverage at the point of booking and if you cancel, whether through the airline directly or through AmEx Travel, you can request reimbursement online or over the phone.

» Learn more: The guide to Cancel For Any Reason (CFAR) travel insurance

6. 35% points rebate with The Business Platinum Card® from American Express

When The Business Platinum Card® from American Express cardholder book flights using points through the AmEx travel portal, they can receive up to 35% of their points back . The benefit is available on first or business class flights on any airline and all economy flights with their chosen airline. This benefit provides up to 500,000 points back per calendar year.

However, as with all AmEx credits , it's not as straightforward as you may hope. You will have to designate the airline for the 35% rebate and the airline must be the same as the one chosen for the $200 airline incidental credit .

» Learn more: The best travel credit cards right now

7. Fine Hotels & Resorts

The Loews Portofino Bay Hotel at Universal Orlando. (Photo by Sally French)

Fine Hotels & Resorts (FHR) is a collection of resorts and benefits available only to Platinum Card members. There are over 2,000 properties worldwide that participate in this program. When making reservations with Fine Hotels & Resorts for one night or more, you'll receive the following benefits:

$200 statement credit provided once per year.

Noon check-in (when available).

Room upgrade upon arrival (when available).

Daily breakfast for two.

Guaranteed 4 pm late checkout.

Complimentary in-room WiFi.

Unique property benefit valued at least $100.

These benefits rival those that many travelers receive when booking directly with hotels to obtain elite status perks. Some locations also offer a last-night free benefit, depending upon when you make your reservation. And some of the best hotels to book using FHR credits offer especially-unique amenities.

For example, many theme park fans consider Loews Portofino Bay Hotel as the best FHR hotel in Orlando . That's because — on top of all the above benefits — guests receive complimentary Universal Express Unlimited ride access, which allows you to skip the lines inside the Universal theme parks .

8. The Hotel Collection

The Loews Sapphire Falls at Universal Orlando falls under The Hotel Collection. (Photo by Sally French)

AmEx Gold and Platinum cardholders receive elite status-level perks at more than 600 hotels worldwide. When you stay for two nights or more, you'll receive a $100 resort credit and an upgrade upon arrival (when available). In addition, you can use your AmEx Membership Rewards credit card to book and pay for your reservation entirely or partially with your points.

While you can book travel over the phone with an agent, it is often quicker and more convenient to make your reservations through the AmEx Travel portal.

Here's how to book travel in the American Express travel portal:

Go to americanexpress.com/en-us/travel/ .

Log in with your username and password.

Select flights, hotels, flight + hotel, cars, or cruises.

Enter your travel dates, cities and other relevant information.

Choose options based on your trip.

Pay with your American Express credit card, points, or a combination.

Since you need an American Express card to make reservations through AmEx travel, you may already hold a card that offers complimentary travel insurance . If you don’t get travel insurance perks through your AmEx card, you can purchase Trip Cancel Guard through when making your booking.

Trip Cancel Guard works similarly to CFAR in that it allows you to cancel your trip for any reason whatsoever and get up to a 75% reimbursement of your travel costs as long as the cancellation is made two full days before your trip.

What is the AmEx Travel cancellation policy?

When you book travel through the American Express travel portal, you may be eligible to cancel your reservation within 24 hours and get a full refund. However, the cancellation policy is determined by the airline.

As such, AmEx instructs travelers to refer to the cancellation policy on the itinerary or reach out to customer service with any questions. Terms apply.

There are many appealing reasons why travelers want to book reservations with the AmEx travel portal. However, there are some downsides as well. These are some of the most common reasons why you shouldn't:

Low value for your points. Redeeming points through the AmEx travel portal yields a value of 1 cent per point or less. That's at least a 50% reduction compared to our value of Membership Rewards points.

Complicated customer service. Resolving flight or hotel reservation issues becomes more complicated when you book through a third party such as AmEx travel. The airline or hotel blames the booking agency and may not immediately resolve the problem in some instances. However, providers have no scapegoat when you book direct.

No hotel elite status benefits or loyalty credits. Most hotels require you to book directly to receive elite status benefits, stay credits or earn points. For travelers looking to take advantage of their elite status or earn status for the next year, booking AmEx travel hotel reservations is not a good idea.

Despite the above policy, hotels booked through Fine Hotels & Resorts allow you to earn elite night credit and earn loyalty perks associated with your elite status level on any hotel reservations — regardless if you book in the portal or not.

The AmEx travel portal offers numerous benefits for all American Express cardholders. If you have a Membership Rewards credit card, you can pay for all or part of eligible travel reservations using your points.

And any portion that you pay with your Membership Rewards card can earn up to 5x points. AmEx Travel also offers two hotel collections that provide additional perks similar to elite status benefits.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

How to cancel your Amex Travel booking online

No one wants to cancel a trip, but when you're faced with unforeseen circumstances like illness, a canceled meeting or — as we've seen in recent months — the coronavirus outbreak , it's important to have a course of action in place for when you do need to cancel a trip.

Canceling a trip booked directly through the airline is pretty simple — generally, you can do this on the airline's website or by calling up the airline. However, things get tricky when you need to cancel airfare booked through a credit card portal like Amex Travel . Canceling a ticket booked with Membership Rewards points can be difficult if you don't know where to look.

Things get even more confusing when your travel is covered by a carrier-issued travel waiver of change and cancellation fees. These are generally issued when airlines think they will cancel a lot of flights at once, helping save gate and ticket counter agents time at the airport.

Here's how to cancel travel booked through the Amex Travel — bookmark this guide and refer to it the next time you need to book travel booked with Membership Rewards points.

For more TPG news delivered to your inbox daily, sign up for our daily newsletter .

Check your common carrier's website for information

When you book travel through Amex Travel, your travel is covered by the change or cancellation policy of the airline, hotel car rental company that you're booked with. For example, if you booked a United Airlines flight through Amex Travel, you're subject to United's change and cancellation policies . Before you start the change or cancellation process for a ticket, make sure you know your carrier's policy.

Due to current circumstances with the coronavirus and travel restrictions , most U.S. travel providers are waiving fees for changing or canceling plans. You can find this information on your airline or hotel's website. TPG has also compiled current U.S. airline and hotel policies regarding changes made to travel due to coronavirus:

• Coronavirus hotel change and cancellation policies: What to know
• Flight waivers in place at U.S. carriers

Canceling American, Delta, and United tickets with a coronavirus waiver

Amex Travel recently started letting customers booked on American, Delta and United cancel and change tickets directly through the airline. Doing this is pretty simple too — just find your reservation on the airline's website and follow the instructions to amend your reservation.

With United, for example, type your confirmation number and last name into the My Trips window on the United homepage and click the Search button. Then, click the Cancel flight or Change flight button at the top of the screen and follow the on-screen prompts.

As is the case with all airlines, canceling your flight will generally result in future flight credit, not a refund to your original form of payment. In the case of the example above, this means that you'd receive a United credit in lieu of your Membership Rewards points.

Changing a flight will be subject to the airline's specific travel waiver. Make sure to check the specifics for American , Delta , and United before you opt to change your flight, so that you know what to expect.

Related Reading: Can I cancel or change a ticket booked through the Amex or Chase Travel Portal due to coronavirus?

Canceling other airfare with a coronavirus waiver

Tickets booked with another airline through Amex Travel that's subject to a travel waiver can still be canceled online, but with a few caveats. Amex Travel has an online form that you can use to cancel your tickets.

The main restriction to keep in mind is that your departure date must be must be more than five days away. These restrictions are in place because the cancellations are manually processed and the Amex team is likely swamped right now. If you're looking to cancel travel booked within the last 24 hours or your departure is within the next five days, you'll need to call Amex.

The 24-hour rule is especially important. Per Department of Transportation (DOT) regulations, airlines must let travelers cancel tickets within 24 hours of booking for a full refund to the original form of payment. Make sure to call Amex Travel if you just booked travel and need to cancel.

If your flight is eligible, using the online form the cancel airfare only takes a minute or two. Just navigate to the form, enter your airline record locator, Amex Travel ID and answer a few on-screen questions. Then, submit the form and your cancellation will be processed within the next few days.

After submitting this form, Amex will follow up with you over email when your itinerary is canceled. The refund depends on the airline's specific travel waiver , so make sure to check with the airline you're booked with for more information.

We highly recommend that you don't use this form for travel on American, Delta or United — instead, follow the steps in the last section. This will ensure that your cancelation is processed correctly and that you're not adding unnecessary stress to the cancellation team at Amex Travel.

What if I want to change my plans, not outright cancel?

Itinerary changes are processed differently than outright cancellations and — in the case of the coronavirus waiver — depend on the specifics of your airline's travel waiver. With this in mind, check your airline's specifics before you proceed with changing a flight.

As discussed, changing an American, Delta or United flight can be done through the airline's website. You have to call in changes to itineraries to flights operated by other airlines by calling Amex Travel at 1-800-297-2977. It's important to know your airline's cancellation policy before you call so you're not met with any surprises.

Also, note that hold times may be longer than usual when calling in changes during the coronavirus outbreak. We've heard reports of customers waiting hours to get in touch with a phone representative, so be prepared to call back if there's you experience an unrealistically long hold time.

What if my travel isn't 5+ days away?

If your travel is within the next five days, you must call Amex Travel to cancel your flight. Again, this is because the online cancellation form is manually processed. Your cancellation may not be processed in time and your ticket may not be eligible for a refund after the fact.

You can call Amex Travel at 1-800-297-2977 to cancel your trip if it's within the next five days. Again, you may need to wait on hold, but it will be worth it in order to receive a refund if you're entitled to one.

What about hotel and rental car reservations?

Hotel and rental car reservations can often be canceled on the Amex Travel website. Navigate to the My Trips page on Amex Travel and locate the reservation you'd like to cancel. In most cases, this process can be handled entirely online.

Amex Travel has made an exception for all hotel reservations made prior to Mar. 19, 2020 with check-in scheduled through Apr. 30, 2020. These reservations can be canceled with no penalty so long as its done at least 24 hours prior to when the stay is set to begin. All stays — including restrictive prepaid reservations — are eligible for this exception.

All other hotel stays are subject to the hotel's individual cancellation policy. Some hotels may offer a coronavirus travel waiver, so make sure to contact the hotel beforehand so that you know what to expect when you cancel.

Rental car reservations are all subject to the cancellation policy imposed by the rental car company, but all reservations can be canceled directly through Amex Travel. You should be due a full refund for canceling your rental car in most cases.

Will I be refunded in points or as a statement credit?

Your refund will depend on how your carrier chooses to process your refund. If you cancel a Delta ticket , for example, the airline will issue an eCredit that can be used towards a future reservation. However, if you cancel a hotel or other type of travel reservation that issues a refund to the original form of payment, you will receive your refund in the form of a statement credit, not Membership Rewards points.

If you receive a refund in the form of a statement credit and you originally paid for your travel booking with Membership Rewards points, you may be able to convert the statement credit back to points. Amex Travel's website notes that cardmembers in this situation can call 1-800-296-3276 and request that the points are reinstated.

TPG resources

TPG is dedicated to helping readers navigate travel changes during the global coronavirus outbreak. We've built an extensive library of travel news, advice and guides that are meant to keep you up in the know on how the coronavirus outbreak is changing the travel world. Make sure to bookmark our dedicated coronavirus page to stay up to date.

Looking for a good place to start? Check out these guides:

• Here's what to consider if you're thinking about booking future travel now
• The best credit cards that offer trip cancellation and interruption coverage
• These are the global coronavirus travel restrictions by country
• Complete guide to airline elite status during the coronavirus outbreak
• Tips to reach airline customer service quickly
• Complete guide to hotel elite status during the coronavirus outbreak

Bottom line

Amex Travel has made it easier than ever to cancel bookings made through its portal. Whether you're canceling through the online form or directly through American, Delta or United, it's miles easier than calling Amex Travel and waiting on hold. Plus, you're saving time for people that do need to call to cancel a reservation.

Remember, though, there are still a couple of cases where you'll need to call Amex Travel to cancel a reservation. Namely, if you just booked a ticket or have travel within the next five days. So with this in mind, make sure to proactively cancel online if you can.

And with that: stay safe out there. Make sure to check CDC recommendations before you start traveling again. This will keep everyone safe and will only expedite our return to normalcy in the travel world and beyond.

Feature photo by Al Diaz/Miami Herald/MCT via Getty Images

The Ultimate Guide On Checking Your Reservation Made With Amex Travel In Hilton

• Last updated May 11, 2024
• Difficulty Beginner

• Category Travel

Are you planning a trip and have made a reservation with Amex Travel in Hilton? Well, then you've come to the right place! In this ultimate guide, we will show you how to check your reservation like a pro. Whether you need to confirm the dates, modify the booking, or simply want to double-check the details, we've got you covered. So sit back, relax, and let us navigate you through the process of checking your reservation made with Amex Travel in Hilton.

What You'll Learn

Accessing amex travel website, navigating to hilton hotel reservations, verifying amex reservation details, troubleshooting issues with amex travel reservations.

If you have made a reservation for Hilton hotels through Amex Travel, you may be wondering how to access your reservation details. Luckily, it's a simple process that can be done through the Amex Travel website. Follow the steps below to check your reservation made through Amex Travel in Hilton.

• Open a web browser on your computer or mobile device and go to the Amex Travel website.
• Log in to your Amex Travel account using your username and password. If you don't have an account yet, you will need to create one first.
• Once you are logged in, navigate to the "My Trips" or "Bookings" section of the website. This section may be located on the main navigation menu or in a drop-down menu, depending on the website layout.
• In the "My Trips" or "Bookings" section, you should see a list of all your reservations made through Amex Travel. Look for the Hilton reservation you want to check and click on it to access the details.
• On the reservation details page, you will be able to see information such as the hotel name, check-in and check-out dates, room type, and any additional amenities or requests you made at the time of booking. You may also find the booking confirmation number and hotel contact information.
• If there are any changes or modifications you need to make to your reservation, such as updating your check-in or check-out dates, you can usually do so through the Amex Travel website. Look for options to modify or cancel your reservation, and follow the prompts to make the necessary changes.
• If you have any questions or issues with your reservation, you can reach out to Amex Travel customer support for assistance. They should be able to help you with any inquiries related to your Hilton reservation made through Amex Travel.

By following these steps, you should be able to easily access your reservation details for Hilton hotels made through Amex Travel. Remember to check your reservation periodically before your travel dates to ensure that everything is in order and make any necessary changes or modifications.

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Making a reservation for a Hilton hotel through Amex Travel is a convenient way to book your stay. After making your reservation, you might want to check the details or make changes to your booking. This guide will help you navigate to your Hilton hotel reservations on Amex Travel.

Here are the steps to follow:

• Open a web browser and go to the Amex Travel website (amextravel.com).
• Click on the "Sign In" button at the top right corner of the page.
• Enter your American Express login credentials and click "Sign In."
• Once you are signed in, click on your account name or profile picture that appears at the top right corner of the page.
• On the drop-down menu, select "Trips and Notifications" to view your bookings.
• You will be redirected to the "My Trips" page, where you can see all your upcoming and past bookings.
• Scroll down or use the search bar to find your Hilton hotel reservation.
• Click on the reservation to view its details, such as the confirmation number, check-in and check-out dates, room type, and other relevant information.
• If you wish to make changes to your reservation, such as modifying the dates or room type, look for a "Modify" or "Change" button on the reservation details page. Click on it and follow the prompts to make the desired changes.
• Please note that any changes to your reservation may be subject to availability and applicable fees or charges.

If you encounter any issues or have further inquiries about your Hilton hotel reservation, you can contact Amex Travel customer service for assistance. They will be able to provide additional information and help you with any concerns you may have.

Navigating to your Hilton hotel reservation on Amex Travel is a straightforward process. By following the steps outlined above, you can conveniently access all the necessary details and make any desired changes to your booking.

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If you have made a reservation with Amex Travel for a stay at a Hilton hotel, it is important to verify the details of your reservation to ensure everything is in order. Here are the steps to check your Amex reservation details for a Hilton hotel:

• Visit the Amex Travel website: Open your preferred web browser and go to the Amex Travel website (www.amextravel.com).
• Log in to your Amex account: If you haven't logged in already, enter your Amex username and password, then click on the "Log In" button.
• Navigate to your reservations: Once you are logged in, look for the "My Trips" or "My Reservations" tab on the website. Click on it to access your reservations.
• Search for your Hilton reservation: In the reservations section, you should see a list of all your upcoming bookings. Look for your Hilton reservation and click on it to view the details.
• Verify your reservation details: Once you click on your reservation, you will be able to see all the important details, such as the check-in and check-out dates, room type, and any special requests you may have made. Make sure all the information is accurate and matches your expectations.
• Contact Amex Travel or Hilton if needed: If you notice any discrepancies or have any questions about your reservation, it is recommended to contact Amex Travel or the Hilton hotel directly. They will be able to assist you with any concerns or modifications you may need.

Remember to check your reservation details well in advance of your stay to allow ample time for any necessary changes or adjustments. By verifying your Amex reservation details for your Hilton hotel, you can ensure a smooth and hassle-free travel experience.

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If you have made a reservation through Amex Travel for your stay at a Hilton hotel but are unsure how to check the status of your booking, don't worry. There are a few simple steps you can follow to troubleshoot any issues and ensure that your reservation is confirmed.

Here's a step-by-step guide on how to check your reservation made through Amex Travel in a Hilton hotel:

• Start by visiting the Amex Travel website. Access your account by logging in with your username and password.
• Once you are logged in, locate the "My Trips" section on the homepage. This section usually holds all the information related to your reservations.
• In the "My Trips" section, look for your Hilton hotel reservation. It should be listed with the hotel name, dates of your stay, and reservation confirmation number.
• Click on the reservation to view the details. Here, you should be able to see the confirmation number, room type, and any additional information, such as meal plans or special requests.
• If you cannot find your reservation in the "My Trips" section, try using the search or filter options to narrow down the results. You can search by the date of your stay or specific hotel names to locate your reservation more easily.
• If you still cannot find your reservation or have any other concerns, it is recommended to contact Amex Travel directly for assistance. They have a dedicated customer service team that can help you with any issues related to your booking.
• To contact Amex Travel, find the customer service phone number or email address provided on their website. Be sure to have your reservation details handy when contacting them, as this will help them assist you more effectively.

By following these steps, you should be able to check the status of your reservation made through Amex Travel in a Hilton hotel. In case you encounter any issues, remember to reach out to Amex Travel's customer service for immediate assistance. They are there to ensure that your travel experience goes smoothly and can help resolve any problems you may encounter along the way.

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We're Here to Help

How do i find my confirmation number/reservation, how to find your reservations apr 19, 2024 • knowledge, information.

• or, If you are a Marriott Bonvoy® Member your reservation will be listed under My Trips .
• Once you have your Confirmation Number, you can click here to locate your Reservation.
• The confirmation number you received, from your original booking source, may not allow for access through the Marriott website. For reservation changes please refer to your original booking source.
• You may contact Reservations by phone for additional assistance. Please be prepared to provide reservation details for Reservation Security purposes.

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1 May Street 131, 350901 Krasnodar, Russia – Great location - show map

Cleanliness

Value for money

Great location!

Troy Hotel Reserve now

Lock in a great price for Troy Hotel – rated 8.3 by recent guests!

Enter dates to get started.

Featuring a spa center and free Wi-Fi, this hotel is located in Krasnodar and offers air-conditioned rooms with plasma TV. There is also a 24-hour reception. Every room at Troy has modern décor and classic-style furnishings. A safety box, a work desk and satellite channels are provided in all rooms. Bathrooms come with a bath, slippers and bathrobes. European and Russian cuisine is served in the elegantly decorated restaurant with antique-style furniture. Meals can be also enjoyed in the Troy’s café and on the terrace. On-site pastry shop offers a range of cakes. Guests can relax in the sauna, hammam or spa bath and order beauty or massage treatments at the hotel’s spa center. They can also play billiards and sing in the karaoke hall. Krasnodar Train Station is about 4.3 mi from Troy Hotel and College Bus Stop is only 3 minutes’ walk. FC Krasnodar Stadium and its park are a 15-minute walk away. It’s 1.2 mi to Pervomayskiy Park and a 15-minute drive to the Kuban Stadium. Krasnodar Airport is about 30 minutes away by car.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

• Indoor swimming pool
• Free parking
• Family rooms
• Airport shuttle
• Fitness center
• Tea/Coffee Maker in All Rooms
• Excellent Breakfast

Property highlights

Top Location: Highly rated by recent guests (8.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Loyal Customers

끖 There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

Categories:

See what guests loved the most:.

Hotel area info

Restaurants 1 restaurant on site.

• Cuisine Russian • European
• Open for Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
• Ambience Family-friendly • Modern • Romantic

Amenities of Troy Hotel Great facilities! Review score, 8.2

• Toilet paper
• Towels/Sheets (extra fee)
• Private Bathroom
• Free toiletries
• Wardrobe or closet
• Alarm clock
• Walk-in closet
• Outdoor furniture
• Kitchenware
• Electric kettle
• Refrigerator
• Socket near the bed
• Drying rack for clothing
• Fold-up bed
• Clothes rack
• Live sports events (broadcast)
• Evening entertainment Additional charge
• Nightclub/DJ Additional charge
• Karaoke Additional charge
• Pool table Additional charge
• Sitting area
• Flat-screen TV
• Satellite channels
• Coffee house on site
• Fruit Additional charge
• Wine/Champagne Additional charge
• Kids' meals Additional charge
• Special diet meals (on request)
• Breakfast in the room
• Tea/Coffee maker
• Valet parking
• Parking garage
• Private check-in/out
• ATM on site
• Baggage storage
• Express check-in/out
• 24-hour front desk
• Babysitting/Child services Additional charge
• Daily housekeeping
• Ironing service Additional charge
• Dry cleaning Additional charge
• Laundry Additional charge
• Fax/Photocopying Additional charge
• Business center
• Meeting/Banquet facilities Additional charge
• Fire extinguishers
• CCTV outside property
• CCTV in common areas
• Smoke alarms
• Security alarm
• Key card access
• 24-hour security
• Shuttle service Additional charge
• Grocery deliveries
• Shared lounge/TV area
• Designated smoking area
• Air conditioning
• Smoke-free property
• Hypoallergenic room available
• Mosquito net
• Wake-up service
• Hardwood or parquet floors
• Tile/Marble floor
• Packed lunches
• Chapel/Shrine
• Soundproof rooms
• Hair/Beauty salon
• Ironing facilities
• Facilities for disabled guests
• Airport shuttle Additional charge
• Non-smoking rooms
• Wake-up service/Alarm clock
• Room service
• Toilet with grab rails
• Upper floors accessible by elevator
• Entire unit located on ground floor
• Opening times
• Open all year
• All ages welcome
• Pool/Beach towels
• Locker rooms
• Spa facilities
• Turkish/Steam Bath
• Hot tub/Jacuzzi Additional charge
• Massage Additional charge

Property practices

House rules.

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Until 12:00 PM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets are allowed on request. Charges may apply.

Accepted payment methods

Cash Troy Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Billing/invoices

Official invoices (for tax/billing purposes) are available at this property for business travelers.

The fine print Must-know information for guests at this property

Guests can use the spa center for free from 08:00 until 18:00 (1 hour).

Guests are kindly asked to present a Russian passport at check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Troy Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

A negative coronavirus (COVID-19) PCR test result is mandatory to check in to this property.

FAQs about Troy Hotel

How far is troy hotel from the center of krasnodar.

Troy Hotel is 2.8 miles from the center of Krasnodar. All distances are measured in straight lines. Actual travel distances may vary.

Does Troy Hotel have a pool?

Yes, this hotel has a pool. See details about the pool and other facilities on this page.

What is there to do at Troy Hotel?

• Hot tub/Jacuzzi
• Evening entertainment
• Nightclub/DJ
• Swimming pool

Does Troy Hotel have a hot tub for its guests?

Yes, there's a hot tub. You can find out more about this and the other facilities at Troy Hotel on this page.

What type of room can I book at Troy Hotel?

How much does it cost to stay at troy hotel.

The prices at Troy Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

What are the check-in and check-out times at Troy Hotel?

Check-in at Troy Hotel is from 2:00 PM, and check-out is until 12:00 PM.

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SYCHUAN, Krasnodar - Restaurant Reviews, Photos & Phone Number - Tripadvisor

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• Excellent 28
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