the travel agent can confirm

• Feb 8, 2022

How to Know if your Travel Agent is Legit

Lately I heard that people worry about trusting a travel agent or travel advisor (the new buzz word, same meaning). I had never thought about it before. I always say I would make a horrible criminal because my mind just doesn't work like that. Perhaps my biggest fault is trusting another too much.

I listened to the concerns being expressed, and I heard that some travel agents are DISHONEST or at least poor money managers, and they have earned us all "a reputation". I heard that agents have been known to collect money from people that they never apply to a booking, or send off to the travel supplier. The client thinks they are booked and perhaps even paid in full, but no legitimate reservation exists.

OMG - right?

So I decided to write this post, because there is ONE easy way to tell if the Travel Agent you are dealing with is Ethical or not. All you have to do is:

Consider how they are asking you to pay them.

RED FLAGS of DISHONESTY

Your agent is asking you to "PayPal" "Venmo" or "CashApp" some money directly to them.

They might just be trying to avoid splitting the "planning fee" with their host agency.. but that too is fraudulent. They have a contractual agreement to share any and all profit earned with their "headquarters" "home office" "host agency" - whatever you want to call it. Don't help them cheat by sending money via any flavor of electronic transfer.

If you send money to a person's name - you have NO IDEA what they actually do with it!

Your Agent asks you to write a check to their personal name, or their travel agency company name. This is exactly how travel agencies have gotten in trouble. They collected money from a client, put it in their bank, and then spent the money on something else, thinking that they would apply the money to the client's booking LATER, and the never client noticed. And then something happened... money didn't come from another source as planned or whatever.

Lets face it - our society does not run on "checks" anymore. Anyone who is reasonably responsible with money has a way to pay with a card. Paying with a Credit or Debit card offers an amount of protection and assurance to the agent AND client. It is the way we do it today!

If you write a check to a person or company they have to put that check in a matching bank account. Sure, you can prove you paid them but if they never paid the travel supplier, you have a real mess..

Your Agent is asking you for CASH! They say that you booked at the last minute and cash is required. BULLSHIT! Even the shuttle bus companies take card payments now.

If you give cash to someone - you have NO IDEA what they will actually do with it!

Your Client offers you Cash! If your client doesn't have a card, they can find someone who does. They can give cash or a check to their Mom, but not to YOU!

If your client gives you cash, and you make a card payment on their behalf, and the cash turns out to be counterfit - you lose.

DO NOT PAY ANYONE BUT A TRAVEL SUPPLIER OR KNOWN AGGREGATE FOR YOUR TRAVEL BOOKINGS and NEVER PAY WITH CASH!

SOMETHING THAT SEEMS SHADY - BUT MAY NOT BE

Some agents charge a legitimate "Planning Fee". This is an amount of money to cover their time spent on your research, in the event that you don't book with them and therefore they don't earn a commission. Or it is a fee for service that is above and beyond the scope of normal services - for higher quality or more hand holding. They may ask for this money up front, before they do ANY work on your behalf. This is the ONE and ONLY time you should pay any money directly to your Agent, in their personal or company name. The burden is on you to thoroughly check their references first. People LOVE to share who they know! Ask them.

This type of fee may also be called a "booking fee" that is payable with your deposit, or even with your final payment. But this is the ONLY money that should be paid directly to your Agent or to their Agency/Company name.

Some people think you "Pay More" because SOME Agents have fees. This is simply not true. As in life "you get what you pay for". Watch our short YouTube Video specific to Cruise Travel (our Specialty). The best kept secret is that the cruise line pays us so you don't have to!

You should only ever see one transaction on your credit card statement transferring money to your Agent or their Agency/Company. (ABC Travel Agency)

ALL other money should be paid DIRECTLY to a travel supplier.

By travel supplier I mean an airline, cruise line, certain hotel or an online Travel Fare Aggregator like Expedia, Verbo or Hotels.com

Most Legitimate Travel Agents now have their own websites with trust worthy search engines that offer live inventory and flight or room selection. If a website is directly linked to the travel supplier, it is most likely legit. But check it out - do a quick google search for the terms " Is ___ abc travel agency ___ legit?" At your agent's site, you should be able to get all the way through your desired booking and pay a deposit by entering the card data yourself. If you can select a room at a certain hotel or on a certain cruise, the site you are at is directly linked to the travel supplier and the payment you apply will go directly to them. Hyatt Hotel, Princess Cruises, Viking Cruises, or whomever you book with will be what appears on your Credit Card Statement. NOT your travel agent's name or company.

PROFESSIONAL RECOGNITION

Ask, and research. What Travel Organizations do they belong to. Major Organizations Include

CLIA - Cruise Lines International Association

ASTA - American Society of Travel Advisors

IATA - International Air Transport Authority

All three of these organizations require a minimal level of performance and affiliation with a reputable company, for membership. Both Businesses and Individuals memberships are avaiable. fyi: Between my husband and I, we belong to all three. You can ask the agent for a member number and look up the individual, or business, on the association website. CLIA (Our favorite, since we specialize in cruises) has a wonderful "Agent Finder" feature. < click here > and enter your zipcode.

ETHICAL PRACTICES

Your agent asks you to use a form to authorize a specific transaction in a specific amount to be paid directly to a travel supplier in your name with your credit card. Yes - it's okay to give them your card data! They are only authorized to use it as your agent, directed by you, in writing. If they use it in any other way you are not responsible for the charges. Each time your agent makes a payment, on your behalf, using your card data - you should be authorizing it using a new form with a new and specific amount signed by you.

Your agent asks you for a photo of one of your checks . Your banks routing number and account number appear on each of your checks. Viking Cruises gives a generous discount to clients who pay with an electronic check. Your agent can pay Viking using the numbers that appear across the bottom of your check as an e-check, on your behalf. This is legitimate and you will receive a 3% discount from Viking for doing so. In this scenario Viking saves the fee that the Credit Card company would charge them for processing the transaction, so they are willing to give it to YOU.

Your agent offers a "Traveler Portal". An online place that is only accessible to you using login credentials that you set, where you can enter and store your credit card payment info, and then authorize payments when due, in the amounts you choose, yourself. These are out there in various formats. REALLY NICE! You maintain control of your card data! No one else ever sees it. This is what I have and if you chose to use it, your card data is encrypted on my side. I can't even see it!

Your agent shows you a booking confirmation from the travel supplier that includes the amount due. Likely there will be a date and amount due as deposit, and also a final payment date and amount. Usually you can cancel without penalty prior to the final payment date, and even get a refund of your deposit. While agents, including us, can be a bit reluctant to provide supplier invoices, you can always ASK. These supplier invoices are most often VERY confusing. And cause more questions than they answer. But an honest agent will provide a copy when asked. This supplier invoice will show you EXACTLY where your money has gone. Alternatively with a Cruise Vacation, you will have an account at the Cruise Line and you will SEE in YOUR account, using YOUR log-in. You will see the monies that have been paid, and for what.

Your agent sends you an invoice from their Agency, that includes a booking number that you can use to verify your booking at the travel supplier. It also has itemized amounts that are to be paid to those travel suppliers on certain dates prior to your travel. The suppliers and amounts itemized SHOULD always MATCH your credit card statement EXACTLY!

WHAT TO KNOW

The burden is on you to verify that once you have made a payment through an agent - that the payment shows up on your booking. You should have online access to any and all reservations and the ability to see money applied to them…

By using a Credit Card to pay for your travel arrangements you will always have a second chance to approve the charges and amounts before you pay for them with money from your bank account. If you see a discrepency contact your agent, and the credit card bank IMMEDIATELY.

Some agencies, display the Ethical Travel Agent Badge on their website!

This badge certifies that my agency has agreed to the Ethical Travel Agent standards of practice. When you work with this agent, you may rest assured you are working with someone who will treat your vacation with the highest standards of care.

Planning to Cruise? Reach out with your question. We read all of our replies ourselves!

Disclaimer: at Travellikeanarchitect.com we wear many hats. If you happen upon a link within our blog here or at other linked sites, and you click it there is a possibility we could financially benefit from that. It is our greatest hope that the things we share are of great value to you! As always our opinions are our own and we always aspire to be an authentic voice.

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Mistakes People Make When Booking Travel Through Third-Party Websites

Senior Reporter, HuffPost Life

Expedia. Skyscanner. Booking.com. Trip.com. Priceline. These days there are countless third-party platforms for booking flights, hotels, rental cars and other aspects of the travel experience.

While these websites can make the planning process feel more seamless and convenient, there are some potential drawbacks that are important to understand before you make any reservations.

Below, travel experts share the common mistakes people make when booking trips through a third-party service ― and their advice for avoiding these errors during your travels.

Assuming They Have The Lowest Prices

Travel booking websites can be great for comparing prices across different providers and potentially finding exclusive deals. But you’re often going to see the same costs across platforms ― including the travel vendor’s direct website.

“You should not assume online travel agencies have the lowest prices,” said Phil Dengler, co-founder of The Vacationer . “While coupons and other promotions can make it appear that you are saving a lot of money, you should always check directly with the airline or hotel.”

When booking a flight, you should check the prices on the airline websites, as well as results on search engines like Google Flights. As you look for accommodations, compare rates on hotel websites and third-party booking systems.

“In many cases, hotels will guarantee the cheapest rate when booking directly with them. In certain situations, third-party booking sites will hide resort fees until the very last moment or put them in an easy-to-miss spot.”

Losing 24-Hour Cancellation Options

“You should not book airfare with an online travel agency if there is a chance you may take advantage of the federal 24-hour cancellation rule,” Dengler said.

The U.S. Department of Transportation has mandated that air carriers allow customers who purchased tickets at least seven days before a flight’s scheduled departure to cancel their reservation and receive a full refund without penalty within 24 hours of booking.

“Unfortunately, the flight must be booked directly with the airline,” Dengler noted. “That means third-party booking sites do not have to honor the rule, which means you could be out of luck if you are looking to cancel within 24 hours. If there is any chance you may need to cancel your flight, check with the third-party booking site before you book to see if they honor the 24-hour cancellation rule.”

Not Reading The Fine Print

“Always read the fine print so that you know their return or refund policy,” said Ciara Johnson, a travel blogger at Hey Ciara . “For added protection, book with a travel credit card that has insurance in case something goes wrong. If you’re not booking for a deal, it’s always best to book direct on the company website. It’s likely cheaper to book direct anyhow!”

Ravi Roth , a queer travel expert and host of “ The Gaycation Travel Show ,” echoed this advice. He emphasized being aware of any extra fees or troublesome policies regarding cancellations, itinerary changes and refunds, so you should make sure to read and save your confirmation email with the details.

“I recommend using trusted sites like Orbitz for hotels and Airbnb to book experiences. As for flights, I would try Skyscanner, but while booking, make sure to stick to the major airlines,” Roth noted. “Sometimes folks can find a super cheap flight, but in the fine print, there is a charge for overhead and checked luggage. I cannot stress enough to read the fine print.”

Missing Out On Loyalty Points

If hotel or airline loyalty points and status are important to you, using a third-party booking site might not be the best move.

“Many online travel agencies let you insert your frequent flyer number or hotel rewards number, but that does not mean you will earn status credit and points,” Dengler explained. “Some airlines and hotels will allow you to earn status when booking with online travel agencies, but you should make sure first.”

Trying To Modify Bookings Through The Travel Provider

“Third-party booking sites like Expedia, Priceline and Travelocity are also known as online travel agencies, and they are essentially middlemen between you and the airline or hotel,” Dengler explained. “In other words, your reservation is with them and not the airline or hotel. That means you contact them for customer service instead of the airline or hotel.”

So if access to direct customer service with the travel provider is a big deal to you, avoid these third-party platforms when making your reservations and use them as search engines for comparisons instead.

“While the larger online travel agencies have better customer service than the smaller ones, it is still better to talk to the source directly,” Dengler said. “That is important for both reservation modifications and cancellations. If there is a possibility that there will be severe weather during your trip, I recommend booking directly since there is a real chance you will have to modify or cancel your itinerary.”

Because canceling or making an itinerary change can be a bigger hassle through third-party platforms, make sure to pay close attention when you’re making your reservation.

“Travelers should just ensure to double-check all of their information, such as travel dates, name and contact information when booking via third-parties,” said Casey Brogan, a consumer travel expert at Tripadvisor.

Choosing A Travel Provider That Doesn’t Allow Third-Party Sales

“Be aware that several budget carriers, most notably Ryanair in Europe , technically don’t allow third-party sales of their tickets,” said Marek Bron, a travel blogger at Indie Traveller . “If you book their flights through a third-party anyway, then this is done through a work-around way that’s not supported by Ryanair.”

As a result, making cancellations or changes through the third-party site might be more expensive or challenging than it would have been if you booked directly through the airline. Ensure you can actually get an official confirmation with your chosen air carrier or other travel provider when you book through an external system.

Not Reading The Reviews

Not all third-party booking sites and travel agents are created equal. As such, it’s important to read the reviews of these services before making your reservations through them.

“Check reviews of these third-party sites, such as on TrustPilot, before booking as some of them are to be avoided,” Bron said. He advised paying extra close attention to mentions of customer service, as you might need this to handle changes or cancellations down the road.

“If working with a travel agent, ensure they have the right qualifications and double-check your reservations with the airlines and hotels,” echoed Jessica van Dop DeJesus , a travel media specialist and blogger at The Dining Traveler. “Also, look into travel insurance and check with your credit card to see if they provide any travel insurance services.”

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How to Check Flight Reservations

Last Updated: June 18, 2024

This article was co-authored by American Automobile Association and by wikiHow staff writer, Nicole Levine, MFA . The American Automobile Association (also known as "AAA" or "Triple A") is a federation of motor clubs throughout North America and a non-profit organization focused on the safety of the driving public and the future of mobility. Best known for providing its members with roadside assistance, AAA has also been providing auto repair services and insurance for auto, home, life, and business for over a century. Founded in 1902, AAA is headquartered in Heathrow, Florida. This article has been viewed 659,582 times.

Whether you book your airline tickets online, by phone, or through a travel agent, it's a good idea to check your reservations before heading to the airport. Looking up your reservation on your airline or travel service's website usually lets you view/modify your seats, purchase meals, and make requests for special accommodations. This wikiHow teaches you how to find information about your upcoming flights on the airline or travel service's website and voice assistants like Alexa and Google Assistant.

Checking Your Plane Ticket

Visit the airline’s website or the website of the travel service you used to book the ticket (such as Expedia). Click the log-in or sign-in option, then look for a tab that says “Your Trips” or “Trips.” Most travel websites will have these options, and when you click on them, you should see your trip details.

Using the Airline or Travel Service Website

• If you just want to check the status of a flight and you know the flight number, just open Google or Bing and search for "Flight (flight number) status" for up-to-date results.

• If the username is a membership number (e.g., Delta SkyMiles number, United Mileage Plus number), check the confirmation email from your booking to find it, or select the Forgot number link to request it via email.
• If you can't log in with a username and password, you can usually check your flight with your reservation number—a string of letters and numbers unique to your flight—by clicking a Find My Trip or Trips option. Airlines have different names for this number, including "reservation code," "confirmation number," "reference number," and "record locator." If you received a confirmation message via email after booking your flight, you'll find it in that message, as well as on paper tickets and printed receipts.

• If you don't see the flight you're looking for on an airline's website, it's usually because you bought it through a third-party (such as a travel website).

• If you need to change something and don't see the option to do so, contact the airline directly by phone.
• Some airlines won't allow you to select a seating preference until you check in.

• If you check in online, you'll may also have the option to print your boarding passes or save them to your smartphone.

Using Amazon Alexa

• Open https://www.amazon.com/alexa-skills/b/?ie=UTF8&node=13727921011 in your web browser.
• If you're not signed in, click Sign In near the top-right corner of the page and to do so now.
• United Airlines
• Flight Tracker is not a booking service, but you can use the skill find the status of specific flights on Alaska Airlines, Air Canada, American, Cathay Pacific, Delta, JetBlue, Southwest, United, and WestJet. [2] X Research source
• Click the yellow Enable button under "Get this skill." This enables the skill on all your Alexa-enabled devices such as Echo, Fire TV, and Echo Dot.

• United: "Alexa, ask United to check the status of my flight," "Alexa, as United what time my flight leaves," "Alexa, ask United to check me in for my flight."
• Kayak: "Alexa, ask Kayak when is my next trip," "Alexa, ask Kayak to track a flight."
• Expedia: "Alexa, ask Expedia to get my trip details," "Alexa, ask Expedia to tell me where I'm staying," "Alexa, ask Expedia when I check in. [3] X Research source "
• TripSource: "Alexa, ask TripSource to check the status of my flight," "Alexa, ask TripSource to check me in."
• Flight Tracker: "Alexa, ask Flight Tracker for United 262," "Alexa, ask Flight Tracker the status of Delta 15."

Using Google Assistant

• If you're using a speaker, smart display, or smart clock, open the Google Home app on your phone or tablet and navigate to Home > Your Device > Device settings > More .
• On an Android phone or tablet, say, "Hey Google, open Assistant settings," tap Assistant , select your Android device.
• On an iPhone or iPad, open the Google Assistant app, tap the compass at the bottom-right, tap your profile photo, and head to Settings > Assistant > your device.

• "When is my next flight?"
• "When is my flight to (location)?"
• "Is my flight on time?"
• "Tell me my flights in December."
• "Is my flight delayed?"
• "When is my United flight?"

Community Q&A

• Contact the airline in advance if you have any unique dietary restrictions or food allergies. Call the airline directly or contact them via e-mail if you need special food or have severe food allergies so they will be prepared the day of the flight. There should be a number of options that are available for a variety of diets. Thanks Helpful 0 Not Helpful 0
• International flights often offer complimentary meals. Thanks Helpful 0 Not Helpful 0
• Bring your driver’s license, passport, or other government-issued photo ID when you travel, as the airline will need to verify your identity. Thanks Helpful 0 Not Helpful 0

You Might Also Like

• ↑ https://www.aa.com/i18n/travel-info/check-in-and-arrival.jsp
• ↑ https://www.amazon.com/SMN-Apps-Flight-Tracker/dp/B06XZX39RL
• ↑ https://www.expedia.com/stories/alexa-ask-expedia-get-trip-details/
• ↑ https://support.google.com/googlenest/answer/7128171

About This Article

1. Go to your airline's website. 2. Locate the fight/reservation lookup tool. 3. Enter the requested information. 4. Sign in or create an account. 5. Follow the on-screen instructions. To learn how to verify your identity at the airport, keep reading! Did this summary help you? Yes No

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If you booked with a travel agent or on travel website

How do I get help with my booking / ticket if I had booked it with a travel agency/online travel company?

The travel agent/travel website that made your booking with is the "owner" of your reservation and is responsible for helping you before or during your journey, as part of your contract with them. This should include making any changes you need, correcting a ticket if there's a spelling mistake in a name, or cancelling your tickets if you're unable to travel, as well as providing other travel advice and adding service requests.

The following extra pieces of information might help you: * You will need your British Airways booking reference to be able to use our  ba.com 'Manage My Booking' system - your travel agent will have this, and it should be mentioned in the emails/documents they send to you. In compliance with data protection regulations, we're unable to provide this reference to you - you must contact your agent. * If you a query with your baggage allowance (maybe your email e-ticket receipt from the agency shows a different allowance than the  baggage information you have read on ba.com), please ask your agent - it could be that either their documentation needs updating, or maybe the conditions of your ticket are different than what you expected. * The agency will be issuing your ticket , so if there are any problems using our  ba.com check-in facility because our system can't find your ticket number for the flight, you must contact your travel agency to ensure they add it so our systems can see it.

* If you have an Executive Club or On Business membership number , your agent should always add it into your booking so that your rewards are automatically credited to you, and your flight will show in your account on ba.com....and please let them know how your name appears on your account so they can match it.

Our Customer Support teams will need to complete UK Data Protection validation if you do ring them and your booking was made with a travel agency - can you please make sure you have your passport details to hand when you phone them, as this information will be part of that required.

(Any text in blue is clickable and will take you to relevant sections/pages of ba.com )

How well did this answer your question?

Published answers.

• Correcting or changing the name on a ticket
• Your e-ticket receipt - before you travel / during your journey
• Reconfirming British Airways flights
• Correcting your ticket after a change in your booking
• How your name appears in your booking - double-barrelled names / middle names / spaces between names

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We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

How to Get a Refund from a Travel Agency

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As travel commitments remain in flux, many passengers are canceling or modifying upcoming flights. While most airlines have relaxed cancellation policies, the process can be confusing when modifying flights booked through an online travel agency, or OTA.

When you book with agencies such as Travelocity, Orbitz or Priceline , you essentially agree to both the terms and conditions of the OTA and the airline, and many travelers may feel caught in limbo between both.

Unfortunately, it can be challenging to make changes for nonrefundable flights booked through a third-party agency. Even so, here's our best advice to help you figure out how to get a refund from a travel agency.

Tips to cancel airline tickets booked through an online travel agency

Don’t bother calling.

With an onslaught in call volume and extended hold times, OTAs have sent out a plea for customers to refrain from calling to make changes unless you’re scheduled to fly in the next 72 hours.

Cancel using chat

Agencies like Expedia have implemented a virtual agent who will guide you through the process of canceling your booking and answer other questions.

Cancel online with My Trips

Most agencies have added new options to change or cancel your trip online. Using "Manage My Trip" or a similar option allows you to make hassle-free changes without having to call.

Submit a Cancel Request Form

Some OTAs, like Orbitz, offer the option of filling out an online form to cancel your booking. Simply include your itinerary number, email and phone number to submit. Once the form is completed, you will receive an email confirmation.

Cancel with the airline directly

If contacting your online travel agency is getting you nowhere, try connecting with the airline directly. You can track down the airline record locator number through your confirmation itinerary email. Even if you booked through an OTA, some airlines are able to help you directly.

Keep in mind that if your flight is canceled by the airline, many third-party sites will give you a refund. Orbitz recently posted on Twitter that if an airline cancels your flight, there is no need to call. They will automatically refund the cost of your flight back to the original form of payment.

» Learn more: The pros and cons of booking through online travel agencies

The bottom line

Travel guidelines are still changing, with new policies evolving daily. Therefore, it may be wise to wait until your travel date is approaching to cancel or modify your flight. Make sure to check with your airline and online travel agency for the latest policy developments.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

Check out these articles for more information: Find the best travel credit card for you How to earn miles with online travel agencies

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-5% Enjoy 5% cash back on travel purchased through Chase Travel℠, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Up to $300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

4 scenarios when you should use a travel agent

Editor's Note

If you're a points-and-miles-wielding expert traveler, you may not immediately think of using a travel agent to book your getaways . However, there are times and situations when using these services can be of great benefit.

A good travel agent can be a game-changer when it comes to helping you book your ideal trip and receive the best services once you arrive at your destination. Travel agents can also be of great assistance when things go wrong, especially during this summer of excessive flight delays and cancellations .

Agents can often secure the best room in a hotel or the top cabin on a cruise ship. Sometimes they can even secure complimentary upgrades, breakfast benefits or food and beverage credits, and free spa treatments during your stay.

When it comes to making the right decisions about when to travel, what sights to see and which guides to hire, agents can act as advisors. An excellent travel agent can be the difference between an OK experience and the trip of a lifetime.

Here are four times when you may want to use a travel agent:

Booking a hotel with extras

Your travel agent can become a trusted friend over time. Before you're ready to turn over all your travel planning to a travel adviser, test the waters by collaborating on a simple trip request. You'll want to see how the agent operates, communicates and arranges extra perks and deals. Avoid a complex or elaborate request on the first go-round.

Start by having a travel agency book your hotel arrangements with a few specific requests for extras baked in, such as airport transfers or spa services .

Start with an agent who is part of a major travel consortium such as Virtuoso, Travel Leaders Network, Ensemble Travel Group or Signature Travel Network. Each of these networks provides a suite of benefits to travelers who book with them. If you're familiar with the perks of the American Express Fine Hotels & Resorts program or the Chase Luxury Hotel & Resort Collection , you'll know what we mean. Extra benefits for booking can include space-available upgrades, free breakfast, additional food and beverage credit, a free spa treatment or a round of golf.

Related: This new travel company will pair you with local experts

You can work with a travel agency that fits your style. This may be someone from a large company based in a major city with dozens of agents, or it may be someone from a more boutique option such as the family-owned and operated Ourisman Travel. (Ourisman Travel is a travel consultancy affiliated with Brownell Travel, one of the oldest travel agencies in the U.S., and also a member of the Virtuoso network.)

What's nice about Ourisman and any Virtuoso agency is that you can have your travel agent do all the work. You can also use the Virtuoso booking tool to make quick, easy reservations. Once your reservation is in the system, your agent swings into action to let the hotel know a VIP is on the way and arranges for any extras, whether it's a Virtuoso perk or one from a credit card program.

It's also possible to stack benefits. If you book your trip with The Platinum Card® from American Express , your agent can secure your Amex FHR benefits; you may also be entitled to additional perks from the agency, its travel consortium or the hotel, cruise line or tour company.

When you're short on time

Not everyone has weeks to spend crafting the ultimate itinerary and keeping watch on every flight deal (although TPG can help you here) . Fortunately, you can rely on a savvy travel agent to step in and plan your vacation when your time is crunched . Otherwise, you might not be able to pull off the travel arrangements on your own, or you might end up spending more for your trip than you should.

When facing a planning time crunch, look for an agent who specializes in the type of trip and destination you have in mind. If you're looking for a beach villa on a Caribbean island , find a travel advisor who has experience booking this sort of trip.

One example is Villas of Distinction, which has been around for more than 25 years and has a vast network of properties. Your travel advisor there can offer advice on which properties are best suited to your needs, what's available and how to book the villa. You can also use your American Express Membership Rewards points to book a villa through the agency, an added benefit to finding a good application of points.

Agents specializing in villa rentals usually have strong networks on the ground, so they can assist with chores such as stocking the villa with groceries, booking a chef or securing the best masseuse on the island for poolside treatments.

Related: Everything you need to know about Homes and Villas by Marriott

When your travel plans are specific and complex

The more complex and specific your travel goals are, the more experts in that destination or trip style can help you.

For example, every year, travel guru Wendy Perrin puts together a WOW List that features experts in the travel-booking field. The agents, advisors and destination specialists on Perrin's list aren't booking budget cruises and all-inclusive vacations for people as a side hustle. The agents on the WOW List are the real deal with plenty of expertise in their subject areas.

Say you want to explore Africa and go on a safari, but you don't know where to begin. Consult the WOW List and you'll see she recommends individuals with an encyclopedic knowledge of the continent.

The WOW List features advisors who can create custom safaris in East, Central and South Africa as well as niche destinations like Madagascar. The website provides a synopsis of the agents' expertise as well as links to reviews and insider guides written by Perrin and her team.

This is an excellent resource for learning about the best attractions, cutting-edge travel trends or finding out-of-the-ordinary experiences, and shows how contact with local agents, rather than anonymous trip reviews, can be a great advantage in planning a trip.

Related: Everything you need to know about going on safari in Africa

When you're looking for value

Travel agents often have access to room rates and cruise fares not available to the general public. This is especially true of agents who specialize in specific cruise lines. When a cruise line needs to fill a sailing, it may reach out to its top agents to extend special fares for their clients. You'll only hear about these offers if you have a top agent who sells cruises on the lines you love.

Related: Why now might be the cheapest time to plan a cruise

For example, Keene Luxury Travel, a member of the Signature Travel Network, has relationships with all the top luxury cruise lines, especially Regent Seven Seas. As a result, your agent can offer shipboard credits, special fares for solo travelers, deals for families traveling with children and more. The agency also has its own KLT Rewards program. With KLT Rewards, you'll get cash back on every sailing, about 10 days before you set sail. Plus, if you book a trip hosted by the agency's owners, you'll get a bump in the amount of your reward for booking with them.

The best part about working with specialty agents like those at Keene Luxury Travel? You can stack deals. For example, you can book a hosted trip to get the usual 5% KLT booking reward, plus an enhanced reward for booking a group trip. On top of that, you could also receive the onboard credit that's a Signature Travel Network perk.

Bottom line

Whether you're booking a weekend getaway in a U.S. city or planning an around-the-world extravaganza that includes an African safari , Antarctica cruise and a stay in an igloo hotel , consider using a travel agent. An agent can help get you on the right trip, at the right time for the right price.

They can help find the best rooms, book services you didn't even know existed and tie all the pieces together on a complicated itinerary.

A travel agent can be particularly beneficial if you don't have the time to do all the research yourself, or if you're looking for help in getting the best deal. It's also helpful to use an agent if your trip targets destinations or itineraries that can benefit from local experts,

If there's ever a problem during a vacation — which seems to happen more often than not these days — it's great to have a problem-solver who is just one phone call or email away.

Additional reporting by Bill Fink

Help and Support

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If you made your booking through a Qantas office, and it is eligible, you can pay for your booking online at Manage Booking .   If you made your booking through a travel agent, you can’t pay for your booking online. However you can view your booking, add your Frequent Flyer number and check in online through Manage Booking .

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Travel advisors can assist families with trip planning to ensure that the activities and pacing are conducive to kids.

Do people still use travel agents?

Yes—and now they’re called travel advisors. They could be more helpful than you may think.

If the idea of using a travel agent to plan your next trip sounds like recommending a rotary phone to confirm your flight reservation, think again. Travel agents—often known as travel advisors today—are alive and well in the age of Google flight searches and HotelTonight app bookings, flexing their muscular connections to hotel, tour, and cruise companies to get their clients good deals, convenient itineraries, and tailored experiences. Virtuoso , a network of advisors specializing in luxury travel, increased its membership by 14 percent (to 20,000) in 2018, testifying to the strength of the industry.

When should you use an advisor? For simple getaways, it may be easier and cheaper to go it alone. “If you’re going to Vermont for a fall weeekend, it probably makes no sense to use a travel agent,” says Kevin Brasler, executive editor for the nonprofit watchdog group Consumers’ Checkbook . “Where a travel advisor can add value to the equation is when the itinerary is slightly more complicated or you have children or grandparents along,” says Mollie Fitzgerald, co-owner of Frontiers travel company. Advisors also can help plan trips that align with personal values such as conservation and sustainability.

Advisors not only expedite planning, but they can be your back-up should anything go wrong. When a flight is canceled, a hotel reservation is lost, or a natural disaster strikes, they are there to help. Ultimately, their connections can become your conduit to a smoother and more stimulating trip.

If you decide to use an advisor, here are some tips for how to do it:

Browse advisor databases

Clients often find advisors through word of mouth, but the American Society of Travel Advisors (ASTA) maintains a database that allows travelers to search by destination, type of journey (such as eco-tourism or genealogy), and cohort (such as LGBTQ+ travelers). On Virtuoso’s website, the searchable database includes bios for the advisors and maps showing their recent travels. Many advisors are generalists, but those who specialize in certain regions or kinds of travel often can provide better service, particularly for places where language barriers or safety are concerns.

Zero in on your specific interests

Spend 15 minutes upfront chatting with an advisor by phone about your travel passions. If, for example, you want to ensure that your trip provides some benefit to the local community, an advisor can help guide you. An advisor also may organize extras such as a behind-the-scenes tour of a wildlife sanctuary in Kenya , cooking classes with local ingredients in Vietnam , or participation in an archaeological dig in Greece . “Our advisors arrange things people don’t know they can ask for,” says Misty Ewing Belles, spokesperson for Virtuoso.

Related: the world's best new eco-friendly hotels

Don’t be afraid to talk budget

If you’re not sure how much to spend, an advisor can tell you what to expect of a five-star versus a three-star hotel. Per the ASTA, one in five millennial clients uses an advisor to work out a travel budget. And expect to pay something for travel services. Virtuoso advisors, for example, normally charge between $50 and $300, sometimes more depending on the complexity of the trip. “Leisure is your most valuable nonrenewable asset, and you don’t want to leave it to chance,” says Ewing Belles. “We’re the travel equivalents of financial advisors.”

Take advantage of combined fares

Due to their established contracts, travel advisors often can secure international airfare in conjunction with a hotel, cruise, or tour booking for better-than-published rates. “Sometimes you’ll pay the cheapest fare and get an automatic upgrade to business class,” says Fitzgerald.

Traveling to high elevation? Read these tips on dealing with altitude .

Claim extras when planning a cruise

Cruises are particularly good trips to book through an advisor. Virtuoso regularly gets benefits and amenities valued at $800 to $3,000 per sailing, such as airport transfers, a car and driver in port, or a private lunch in the home of a former ambassador.

Get itineraries tailored to tots

Advisors can plan a trip with pacing that works well for kids. “It’s important not to over-program,” says Fitzgerald. “I think of sightseeing in half-day increments and getting enrichment in early in the day. We really shine in helping people maximize their time on a trip so they’re not spending hours at the concierge desk.”

Receive help when misfortune strikes

Look to travel advisors for guidance planning trips around disease outbreaks or natural disasters. If things go awry while you’re away, you can call on them to get your trip back on track. They will spring into action to provide services such as rebooking a canceled flight or expediting a meeting at a foreign consulate in cases of emergency.

Here’s how the coronavirus is impacting travel .

Consider a subscription service

Frequent travelers may want to join a subscription service, such as Essentialist . For $1,400 a year, Essentialist members get a dedicated travel designer, bespoke itineraries, advice from journalists who are experts in a destination, access to local guides, and convenient communication through a smartphone app.

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Is a travel agent worth it the pros and cons.

Travel experts agree there are several advantages to hiring a vacation planner.

The Pros & Cons of Using a Travel Agent

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Need to pivot your trip plans but don't want to deal with the extra time, money and hassle of rebooking flights and accommodations on your own? That's just one area where a knowledgeable travel agent (also commonly known as a travel advisor) can help.

Read on to discover the other benefits – as well as the downsides – of using a travel agent, so you can confidently decide whether or not a travel agent is worth it for your next trip.

The Pros of Using a Travel Agent

Travel agents can save you money – and get you other perks.

"In some cases, you'll actually get a better  deal by working with a travel agent," says Jackie Steele, travel expert at MagicGuides . "This could be in the form of a cruise onboard credit (free spending money to use on the ship), access to special agency/group rates, or even just learning about a discount you qualify for but weren't aware of." The best agents will even keep an eye on new discounts as they're announced and apply them to your trip even after you've booked, he notes.

Travel agents handle all the details

Hotel room? Booked. Dinner reservations? Made. Tour tickets? Ready to go. A travel agent handles every detail of your vacation itinerary. "The traveler still gets to be involved in the fun part of dreaming up ideas and providing their travel wishes, while we take and perfect them," says Jessica Parker, founder of Trip Whisperer .

Molly McShea, owner and travel advisor at McShea Travel , points out that travel agents can also help with timing logistics. "Travel agents know how many days should be spent in each destination, which tours go together, and how many things you should do in a day," she says, adding that crafting an itinerary can be challenging if it's not something you regularly do. Additionally, travel agents can help you choose the best time to visit your preferred destination(s) based on seasonality and your budget, and sift through travel insurance policies to find the best option for your needs.

Travel agents can provide local expertise

"A travel advisor's industry connections and relationships provide added value to their clients," says Valerie Edman, a luxury travel advisor and agency owner at Cultured Travel LLC. She says when working with a travel agent, travelers gain access to a global network of connections including:

• In-destination specialists who work exclusively with travel advisors and can connect travelers with unique, off-the-beaten-path experiences they wouldn't otherwise know about
• Exclusive experiences not available to the general public

You'll avoid surprise fees

When deciding if a travel agent is worth it for you, remember this: A reputable agent can guarantee you won't encounter any surprise fees on accommodations and activities once your trip is booked.

You'll have someone to troubleshoot unexpected travel issues

A travel advisor is essentially your personal vacation concierge. "Because they've been around for so long, agents really know what to look for," says Christopher Elliott , a consumer advocate and journalist. "Travel agents are among the first to know about flight cancellations and delays , making it easy for them to rebook itineraries right away." 

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The Cons of Using a Travel Agent

It might not be your cheapest option.

There are some instances when it makes more sense to plan your own trip. "If you're planning a quick flight from New York City to Los Angeles, it's easy enough to book it yourself online directly or through a third-party booking site," says Elliott. "If you're planning a once-in-a-lifetime trip or bucket list honeymoon , that's when you call the experts."

You'll have less flexibility in your itinerary

The upside of working with a travel agent is having someone plan an epic vacation for you based on industry knowledge and local expertise. But this can also be a downside in the event you discover an activity you'd like to do or a restaurant you'd like to try that isn't on your pre-planned itinerary. If you alter your plans, you risk losing money; plus, the time it takes for you and your travel agent to coordinate your change of plans may not be worth the hassle.

You still have to do some research

It's important to find an agent you can trust, which means you still have to do some of the vacation planning. For this part, Parker recommends picking up the phone. "Lots of people avoid or don't pick up the phone as much anymore," she says. "That's where you get the high-touch service, tone of voice, excitement or concerns to manage." She advises to look for the following red flags:

• No fees: " Travel advisors are charging planning fees more now or increasing them, so the client knows more confidently than ever, we work for them, not the suppliers with the best commissions," Parker explains. "There are a lot of things that are non-commissionable and the advisor's time and expertise shouldn't be given away for free, either. That's the best way to show an advisor takes their business seriously."
• Limited options: If you work with someone who is inexperienced or has an incentive to book you with a certain supplier, they may not be prioritizing your best interests. "It's important to check if they are with a larger consortia, accreditations and network, typically listed on their website and signatures," says Parker. "That level of mindshare doesn't come with a lone advisor unless they have many, many years of experience."
• Slow response times: If communication is delayed, that's a sign they may be too busy to plan your trip – but again, this is something you can avoid by having the right conversations early on.

Edman suggestes starting your search with the American Society of Travel Advisors . "ASTA-verified travel advisors are committed to the highest industry standards and have verifiable industry knowledge so consumers can feel confident in working with them," she says.

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• Is Travel Insurance Worth It?
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Krasnodar Krai Travel Guide: All You Need To Know

Krasnodar Krai, often referred to as Krasnodar, is a federal subject (krai) of Russia located in the Southern Federal District. It is known for its diverse landscapes, including the Black Sea coastline, fertile farmland, and the Caucasus Mountains. The administrative center of Krasnodar Krai is the city of Krasnodar. Here’s some information about Krasnodar Krai:

Places to Visit in Krasnodar Krai: Sochi: This coastal city on the Black Sea is famous for its subtropical climate, beautiful beaches, and the host of the 2014 Winter Olympics. Visit the Sochi Arboretum, Rosa Khutor Alpine Ski Resort, and the Black Sea coast.

Krasnodar: Explore the largest city in the region, known for its parks, cultural attractions, and the Krasnodar Stadium. The Krasnodar Park and Safari Park are popular.

Anapa: A popular seaside resort town with sandy beaches, historical sites, and a mild climate.

Caucasus Mountains: Hike and explore the stunning landscapes of the Caucasus Mountains, including the Sochi National Park and Krasnaya Polyana.

Adler: A city near Sochi, known for its beautiful beachfront and proximity to the Adler Arena Skating Center.

Abrau-Dyurso: Visit the famous Abrau-Dyurso wine estate, known for its sparkling wines, and enjoy wine tasting.

Best Time to Visit Krasnodar Krai: Summer (June to August): The summer months are ideal for visiting Krasnodar Krai, especially the coastal areas, as the weather is warm and beach activities are in full swing.

Spring and Early Autumn: Spring (April to May) and early autumn (September to October) are also pleasant, with milder temperatures and fewer crowds.

Things to Do in Krasnodar Krai: Beach Activities: Enjoy swimming, sunbathing, water sports, and beachfront promenades along the Black Sea coast.

Outdoor Adventures: Explore the natural beauty of the region, including hiking, mountain biking, and winter sports in the Caucasus Mountains.

Cultural Exploration: Discover local traditions, museums, and historical sites to learn about the region’s rich heritage.

Wine Tasting: Visit vineyards and wineries in the region to sample local wines.

How to Get Around Krasnodar Krai: Public Transportation: Public buses, trams, and trolleybuses serve the major cities in Krasnodar Krai. Sochi, Krasnodar, and Anapa have well-developed public transportation networks.

Taxis: Taxis are readily available and can be used for short trips within the cities and for transportation to more remote areas.

Car Rental: Renting a car can be a convenient option for exploring the region, especially if you plan to visit various locations.

Domestic Flights: Major cities like Sochi and Krasnodar have airports with domestic flights connecting them to other Russian cities.

Where to Eat in Krasnodar Krai: Local Cuisine: Savor traditional Russian and Caucasian dishes, including shashlik (kebabs), borscht (beet soup), and local seafood in coastal areas.

Cafes and Restaurants: Explore cafes and restaurants offering international cuisine, including European, Asian, and Middle Eastern dishes.

Street Food: Try local snacks and street food from vendors in markets and along popular tourist areas.

Where to Stay in Krasnodar Krai: Krasnodar Krai offers a range of accommodation options, including hotels, guesthouses, hostels, and resorts. The coastal cities, such as Sochi and Adler, have a variety of lodging choices to suit different budgets and preferences.

Travel Tips for Krasnodar Krai: Language: Russian is the primary language spoken in Krasnodar Krai, so having some knowledge of the language can be helpful, especially in more remote areas.

Currency: The currency used in Krasnodar Krai is the Russian Ruble (RUB). Credit cards are widely accepted in hotels and restaurants, but it’s a good idea to carry cash for smaller establishments and markets.

Safety: Krasnodar Krai is generally safe for tourists, but, like in any travel, be cautious with your belongings and personal safety.

Climate: The climate in the coastal areas is milder compared to the mountainous regions. Be prepared for seasonal temperature variations.

Local Customs: Be respectful of local customs and traditions, particularly when visiting cultural or religious sites.

Transportation: Familiarize yourself with the local transportation system, and consider using taxis or ridesharing apps for convenience.

Krasnodar Krai offers a mix of natural beauty, cultural experiences, and outdoor adventures. By following these travel tips, you can have a memorable and enjoyable visit to this diverse and scenic region in southern Russia.

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Izabal uncovered: your comprehensive travel guide to guatemala’s coastal paradise, discovering nanyuki: a gem in laikipia county, kenya, 8 must do things in krabi, thailand, stockholm: a tapestry of history, culture, and scandinavian elegance, leave a comment cancel reply.

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