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Dream, discover, book with Chase Travel
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Go further when you book with Chase Travel
Competitive rates.
Take advantage of competitive rates at thousands of hotels and resorts, with no booking fees.
Seamless booking
Smoothly plan and book your whole trip, from coveted hotels and convenient flights to cars and must-do local experiences.
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Premium benefits
Make the most of your card rewards. Access exclusive benefits and earn and redeem like never before.
Find inspiration
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Don’t just dream it. Discover your next adventure with help from fresh trip recommendations and curated picks for unforgettable stays.
Get rewarded
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Earn and redeem Ultimate Rewards points with your eligible Chase card, including Chase Sapphire, Freedom, Ink Business credit cards and more.
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If you wish to cancel your flight booked with Ultimate Rewards, you have 24 hours to cancel and receive a full refund of your points. If you wait longer than that to cancel, you will not get your points back.
What is the 24-Hour Flight Cancellation Rule? Airlines are required by the DOT to refund you your money if you cancel a flight within 24 hours of booking unless they offer a free, 24-hold option on a fare while you're searching for flights.
If you book thru chase travel, then you have to make any changes including cancellation thru chase travel. For changes fee, it depends on the policy of the airlines. For AA, no more change fees for all domestic, short-haul international and select long-haul international flying on Premium Cabin, Premium Economy and Main Cabin fares.
Login to your Chase account and click the link below: https://travel.chase.com/customersupport/travel-alert-refunds. More info here (need to be logged in first): https://travel.chase.com/service/#/articles/932/61/25635. Direct Cancellation line: 1 (888)511-5326.
If you need to contact us, we're here to help. Customer help and technical support. Get online and mobile banking support, or help with your account. Call Chase Customer Service: 1-800-935-9935. Get support from Chase Accessibility Services. We also accept operator relay calls. Connect with us on social media.
First, visit your airline’s website to see if a policy has been issued to waive cancellation fees due to the coronavirus outbreak. Then, log in to your Chase account to access the cancellation form. You can find a link to this form on your My Trips page in your Chase account as well.
On March 16, 2020, Chase emailed customers with Chase Travel Portal bookings stating that customers can now cancel bookings made through the portal using an online form. You can access this form through the Ultimate Rewards Travel FAQ page.
Seamless booking. Smoothly plan and book your whole trip, from coveted hotels and convenient flights to cars and must-do local experiences.