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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Leadership Team

• Regional Leadership
• Global Leadership

Kevin O’Malley

Chief Executive Officer, North America

Kevin O’Malley, appointed to CEO CTM North America after the announcement of CTM’s acquisition of Travel and Transport in October 2020, brings CTM clients and staff a tenured track record in business travel. Kevin has over 25 years of travel industry experience, having worked in several key strategic and senior roles.

Kevin joined Travel and Transport in 1994 and through a long tenure held critical positions with increasing strategic leadership responsibilities, eventually being named CEO of Travel and Transport in 2015. His leadership style, industry acumen, and genuine interest in the success of clients and staff make him an integral member of the CTM executive team looking toward a bright future.

Kevin is committed to advancing the travel industry, acting as advisory board member among several key industry groups, and also cultivates his local community by serving on several boards for Nebraska-based educational institutions and charitable foundations.

As CEO North America, Kevin is responsible for ensuring the highest level of personal service, innovation, and return on investment to our customers, while leveraging CTM’s global strategy to benefit our regional clients and staff.

Anita Salvatore

Chief Operating Officer, North America

Anita’s passion is a driving force and is instrumental in shaping, strengthening, and contributing to CTM’s overall global presence and financial performance. Known for fostering a culture of innovation and collaboration, Anita excels in aligning teams with organizational goals. She is results driven and has a knack for identifying opportunities, navigating challenges, and implementing solutions that drive sustainable growth. As COO, Anita brings a wealth of experience and a proven track record of driving transformation and operational excellence in a dynamic business environment.

As former EVP of Customer Success, Anita spearheaded customer-centric and operational initiatives by harnessing technology and data-driven insights to streamline processes and optimize customer engagement, support, and service. With a keen understanding of the market and placing the customer at the heart of every decision, Anita formulated and executed innovative strategies through cross-functional collaboration to ensure customers achieved their goals.

Anita’s strategic foresight has been a catalyst for success in her previous roles. With a career spanning over 30 years, Anita has consistently demonstrated unwavering dedication to customer satisfaction and operational efficiency. Anita rapidly progressed through the ranks, leaving an indelible mark in each of her executive leadership roles.

Anita is a founding member of Women in Travel (WINiT) and an active member of GBTA and a former board member of the Travel & Leisure Advisory Board.

Joel Bailey

Chief Technology Officer, North America

Joel Bailey is a travel industry leader with over 20 years of experience in product management, customer solutions, innovative technology solutions, and bringing new products and services to the market.

Joel joined the organization in 2014 after holding various leadership roles with global travel management and travel technology companies. Joel has a passion for developing innovative solutions that meet customer needs to solve their problems.

As CTO and part of the Executive Committee at CTM North America, Joel is responsible for driving CTM’s innovation strategy, as well as deploying market-leading travel technology that drives customer value and enhances the traveler experience.

Renee Bubke

Chief Financial Officer, North America

Renee Bubke joined the CTM organization in 2018, previously having worked in finance roles at Masco Corporation, Chrysler Group, and Ernst & Young.

In 2022, Renee assumed leadership of CTM’s Finance organization, preparing for her new role as CFO beginning in 2023.

Renee is based in Omaha, NE, and has proven herself an excellent leader and the right person to help move CTM forward in her expanded capacity.

Mary Ellen Hess

Executive Vice President, Business Development, North America

Mary Ellen (George) Hess is an experienced sales and marketing executive with a passion for technology and customer experience. In her role as Executive Vice President, Business Development, North America, Mary Ellen spearheads client acquisitions for CTM North America.

Mary Ellen joined CTM as a highly regarded travel industry professional with more than three decades of proven success in leading high-performance teams, product development, digital transformation, and superior results in bringing new solutions to the travel industry.

Mary Ellen’s accolades include recognition from WINiT by Global Business Travel Association’s Top 40 Women in Travel, as well as Skift’s Corporate Travel Innovators list. She also serves on the board of WINiT.

Prior to joining CTM, Mary Ellen held executive leadership roles within the travel industry at a highly advanced TMC platform technology company and three global TMCs.

As part of the CTM’s senior leadership team, Mary Ellen leverages her extensive travel industry knowledge integrating sales and marketing teams while achieving CTM North America’s growth goals.

Lisa Nasser

Chief Legal Officer, North America

Lisa began her career in private practice with a focus on mergers and acquisitions and general corporate matters, including contract review and negotiation.  She graduated from Creighton University and the University of Nebraska College of Law.

In her career at Travel and Transport, and then CTM after their acquisition, Lisa spent six years as Assistant General Counsel. In late 2021, she took the opportunity to lead the privacy and information governance programs at a regional bank, before returning to CTM.

As Chief Legal Officer and part of the executive committee at CTM North America, Lisa is responsible for managing legal risk for the North American organization.

Chris Shimokawa

Senior Vice President, Human Resources, North America

Chris Shimokawa is passionate about the employee experience and cross-company collaboration. Her HR philosophy aligns with CTM’s North Star – make people’s lives easier so they can focus on what matters.

Chris joined the organization in 2016. Throughout her 30+ year career, she has held key positions in various HR disciplines and has a track record of success executing effective HR initiatives. She volunteers with Foodbank of the Heartland and Project Harmony in Omaha.

In her role as SVP, HR and part of the executive committee at CTM North America, Chris is responsible for HR strategy, developing programs that optimize employee engagement and providing data insights to maximize CTM’s number one resource, our employees.

Chief Partnership Officer

Erik’s journey in supplier relations began 10 years ago when he joined Ultramar Travel Management overseeing the air and ground categories. Erik served as Travel and Transport’s VP of Partner Solutions prior to Travel and Transport’s acquisition by CTM in 2020. Rounding out his experience, Erik also spent time working in regional and global sales at The Lufthansa Group, as well as holding various roles within BCD Travel.

Growing up in Rockaway Beach, Queens, and in the arrival and departure path of JFK, Erik developed a enthusiasm for flight and travel as a young boy. Erik is based in New York City where lives with his partner of 22 years, Paul, and their dog, Bradley.

Sarah D’Alessandro

Senior Vice President/General Manager, Operations

New York/New Jersey Region

Sarah D’Alessandro joined CTM in 2022 as Senior Vice President/General Manager overseeing the New York/New Jersey region.

D’Alessandro is an industry veteran with over 30 years in the business travel industry. Her experience includes leadership positions in operations at Direct Travel and, subsequently, BCD Travel, where she spent more than 20 years.

Most recently, Sarah served as Vice President, setting the operational strategy for $2.6 billion in global travel spend for a diverse and high-profile client portfolio spanning 70+ countries.

Amy DeSantis

Northeast Region

Amy DeSantis has enjoyed over 10 years with CTM, having joined the organization in 2012.

After first leading the East region’s Account Management team, Amy was promoted to Senior Vice President/General Manager, Operations for the Northeast Region in 2022.

Prior to her time with CTM, Amy spent six years with FCM Travel Solutions as Business Development Manager

Senior Vice President & General Manager, Mountain West Region

Carol is a driven customer experience executive and decisive leader with an extensive history of building, developing, and leading customer-focused teams.

Carol’s thirty years of business travel industry experience drives her success in managing client relationships, while implementing processes that foster team work, streamline operations, and improve customer satisfaction. She is a disciplined leader who excels in operations management, strategic planning, goal setting, interacting with customers and problem solving.  Carol’s outstanding interpersonal skills enable her to cultivate strong business relationships and to mentor and develop team members.

As part of CTM’s senior leadership team, Carol is responsible for sales, operations and account management for the Mountain Region of CTM North America, including P&L, staffing, and ultimate client retention responsibility.  She leads a strong team to deliver CTM service and technology solutions to each customer in a fast-paced, high-growth and diverse environment.

Christy Prescott

Chief Executive Officer, Collegiate Travel Planners (CTP)

Christy Prescott is a trailblazing entrepreneur with over 29 years of extraordinary success. Her tenured travel industry career is marked with innovation and leadership as she founded, guided, and earned a reputation as a visionary in the travel industry. As Chief Executive Officer and Founder of Corporate Travel Planners (CTP), now Collegiate Travel Planners (CTP), Christy built and expanded CTP into one of the largest privately-owned travel agencies before Corporate Travel Management (CTM) acquired the company in December 2019.

As Chief Executive Officer of CTP, she is part of CTM’s senior leadership team. Christy is responsible for managing CTM’s university clients’ relationships and strategic business direction.

Christy is passionate about philanthropy and founded her charity, Christy’s Hope for Battered Women and Children, over two decades ago.

Senior Vice President & General Manager, ETM North America

Tami Reier was appointed to Senior Vice President & General Manager, ETM North America, in July 2021. She brings 30+ years of industry experience to ETM clients and employees and is dedicated to exceptional service, leadership, strategic vision, and growth-oriented results.

Tami joined the organization in 1999 as an accomplished meetings and events professional. Tami holds a Certified Meeting Professional (CMP) designation from Meeting Professionals International, a Certificate in Meetings Management (CMM) from Events Industry Council, and a Virtual Event and Meeting Management (VEMM) certificate from Events Leadership Institute.

Tami is a member of Cvent’s Partner Advisory Board and Meeting Professionals International’s Global Committee on Anti-Human Trafficking.

As part of CTM’s general manager team, Tami is responsible for bringing together all aspects of the meetings, events, and group air teams to deliver outstanding, customer-centric programs with an exceptional return on investment.

Karen Thorburn

Karen Thorburn started her career with Corporate Travel Management in 2010, before her appointment as Senior Vice President/General Manager of CTM’s Pacific Region.

In her many years with the company, Karen has been an outstanding contributor operationally and with clients, and is well respected among the Pacific team, her peers, and CTM clients.

Penny Watermeier

Senior Vice President & General Manager, Central Region

Penny is a data-driven leader with proven success in multiple facets of the travel industry, a comprehensive understanding of change management, and a collaborative approach to offer differentiation in solutions.

She began her career in the travel industry in 1986 as a corporate travel counselor, quickly moving into leadership roles. Penny joined the organization in 1997, managing teams responsible for maintaining key client relationships. At the end of 2020, Penny was appointed to Senior Vice President / General Manager – Central region.

Penny has been an allied member of the Global Business Travel Association (GBTA) for several years. In conjunction with GBTA and the Wharton School of Business, Penny received her Global Leadership Professional® (GLP) Designation in 2010.

As part of CTM’s general manager team, Penny is responsible for sales, operations, and account management for the Central region.

Debbie Westlake

Senior Vice President, Operations and Service Excellence

Debbie Westlake joined CTM in 2022 in the newly created role of SVP, Operations and Service Excellence. Westlake oversees external and internal service strategy and delivery, including a focus on long-term, productive and profitable sustainability and growth.

Westlake spent 20 years at CWT, where she held a variety of leadership roles, most recently as VP, Traveler Services Support for the Americas, a position she held for 14 years that encompassed strategic planning, project management, workforce management, operational reporting, training, business continuity, real estate & facilities, technical business requirements, and client implementations.

Since departing CWT, Westlake held positions in operations leadership at Adelman Travel, Ciox Health, and Press Ganey.

April Wheeler

Senior Vice President, Customer Success

April is a driven customer experience executive and decisive leader with an extensive history of building, developing, and leading customer-focused teams.

Her accomplished tenure in the travel industry is paired with proven success in fostering efficiency and focusing on customer satisfaction. As a disciplined leader, she excels in operations management, strategic planning, goal setting, interacting with customers, and problem-solving.

April was appointed to SVP of Customer Success in 2021. In this role, April ensures that our customers get the best out of their relationship with CTM, via consistent communications, service, and solutions .   

Angie Langen

Vice President, Marketing

With over 20 years in marketing, sales, and communications, Angie is passionate about communicating the CTM story, driving competitive marketing strategies, and creating meaningful interactions with our clients, partners, and the media.

She began her career as the Sales and Marketing Manager for Leisure Trends Group [now part of NPD Group], before joining CTM in 2006 as the Director of Marketing.

During Angie’s storied career with CTM, she has held many positions, including Communications Manager, Director of National Sales Support, and Executive Director of National Sales Support. Angie brings a wealth of team management experience, travel industry knowledge and sales insights.

In her role as Vice President, Marketing, Angie manages the CTM North America marketing strategy, strategic communications plans, establishing and maintaining CTM’s brand awareness, lead-generation, and customer engagement goals.

Evan Friedman

Executive Vice President, Strategic Sales

Evan Friedman is a consummate sales professional with more than 30 years of industry experience. His focus is on large-market business development in Financial, Professional Services, and High Fashion global opportunities. He strives to build and maintain strong relationships with customers.

Based in New York City, he is an integral part of the CTM’s global sales team.

He has earned the distinguished designation of Certified Hospitality Marketing Executive (CHME) by the Hospitality Sales and Marketing Association International. Evan also sits on the Board of the Ritz Carlton Hotels and New York City Metropolitan Executive Alliance (New York City’s #1 Professional Business Networking Group), where he chairs the Speaker Committee.

Debbie Langen

Senior Vice President, Business Development, North America

Debbie Langen brings more than 20 years of experience in growing the CTM business. Focusing on large markets and global business development, she is passionate about building strong professional relationships and solving unique client problems.

Based in Florida, she is an integral part of the CTM’s global sales team.

As part of the CTM North America national leadership team, Debbie is responsible for supporting the North American sales team via training, mentoring, coaching, and strategy development.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

James Spence

Global Chief Financial Officer

James Spence joined CTM in May 2024 as Global Chief Financial Officer.

James has 14 years’ experience as CFO of large, international businesses, and has operated across Australasia, North America and Europe throughout his 30+ year career. James brings broad-based financial experience across all the main disciplines within Finance include strategy, risk, treasury, accounting, M&A, capital markets, investor relations and commercial decision-making with extensive board level, team leadership and public markets experience.

James holds a Bachelor of Science – Economics & Politics and is a Chartered Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organizations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

David MacNiven

Global Chief Information Officer

David MacNiven joined CTM in March 2024 as Global Chief Information Officer (CIO). He has held various roles within financial services, tertiary education and government (both in Australia and UK).

David is an highly experienced CIO with a demonstrated history of effectively leading and delivering customer-centric solutions within large and complex organizations. As a change agent, he specialises in implementing financially sustainable and focused programmes and projects that generate tangible value for all organizations. He also excels at building high-performing teams and services, cultivating a collaborative and inclusive environment where individuals thrive and contribute their best.  He is a results-oriented leader, consistently delivering measurable outcomes and leveraging data-driven insights to inform strategic business decision-making.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organizations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localized specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognized by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

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• Corporate Travel
• Meetings & Events
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• Global Network
• Case Studies
• Business Travel Blog

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Corporate Travel Management Pty Ltd (CTM) (ASX:CTD) is a global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel.

Established in 1994, CTM has grown from a two-person start-up into one of the world’s most successful travel management companies. Our proven business strategy combines personalized service excellence with market-leading technology to deliver a return on investment to our customers.

The CTM Story

From Australian-founded travel management company (TMC) to becoming one of the largest and most successful TMCs in the world, CTM’s Founder and MD Jamie Pherous shares the company’s 30-year growth journey, from humble beginnings to becoming a global award-winning TMC.

Discover the foundational principles of CTM’s success: an entrepreneurial culture, customer-first innovation strategy, visionary leadership, and astute financial planning that continues to deliver agility, relevance and value in every global market.

Our vision, mission and values

Our goal has never been to be the biggest, but to be the best travel partner and employer in every market we operate in.

Global solutions, delivered locally

Ctm provides local service solutions to customers around the world, through a blend of ctm owned and operated offices and a network of independent partner agencies..

Our global network is underpinned by compatible systems, processes and service cultures in every market, delivering maximum savings, efficiency and compliance.

Award-winning in every market

At ctm, we pride ourselves on going above and beyond industry benchmarks and customer expectations. we consistently strive to set new standards, and to demonstrate our commitment to excellence and continuous improvement..

As such, CTM and its family of travel brands have been recognized around the world as leaders in their field. Such recognition from customers, suppliers, industry peers and employees inspires the CTM team to continually define new levels of excellence.

Our most recent awards

2024 Business Travel Sustainability Awards Europe

– Corporate Booking Platform (Lightning)

2023 Business Travel Sustainability Awards Europe

2023 Australian Travel Industry Association (ATIA) National Travel Industry Awards

– Most Outstanding Global Travel Management Company

– Sustainability Award – Business

– Most Outstanding Business Events Travel Agency

2023 TTG Travel Awards

– Best Corporate Travel Agency Asia (awarded 2 times)

2022 Australian Federation of Travel Agents (AFTA) Awards

– Best National Travel Management Company (awarded 14 times)

2022 World Travel Awards

– Leading Travel Management Company (United States)

2021 World Travel Awards

– Leading Travel Management Company (Australia & North America)

2021 Business Travel Awards Europe

– Best Corporate Booking Platform

2021 SmartBrief Awards

– Innovation Award for Travel Management

Looking for a tailored travel management solution?

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Consolidating her corporate travel program with CTM achieved complete travel policy compliance AND a 20% reduction in travel expenses. Traveling employees are happy and access to reporting data keeps her current with financial activity companywide.

At CTM we don't just provide you with the latest technology, we train your teams on how to use our advanced applications in order to maximize savings and optimize your complete travel program.

CTM makes booking travel for others a breeze. Whether you need an experienced agent to work with, or by using your custom Concur Travel site, arranging travel for your team will be easy. Send itineraries and clone trips all with just a few clicks.

Why Choose CTM?

Owner managed and responsive, we have specialized in business travel since 1990. Start-up is simple and quick, with no contracts required.

Customized Travel

Our commitment to being responsive and flexible, while providing robust tools and personal service, is geared toward watching your bottom line and satisfying your traveler's and administrator's needs.

Get Started

Get started today by filling out our Contact Us form to explore more with a CTM representative.

Global Partnership

CTM is a FROSCH Global Partner, giving ou travelers access to a support network of 2,000+ agents and unique ticketing capabilities in over 50 strategic global markets.

CTM is certified as a Women's Business Enterprise (WBE) through the Women's Business Enterprise National Council (WBENC), the nation's leading third-party certifier of businesses owned and operated by women.

What Our Clients Say About Us

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Contact CTM

Ctm registered office.

Level 9, 180 Ann Street Brisbane, QLD 4000 Australia

CTM Corporate Head Office Enquiries Email: [email protected]

Share registrar.

The CTM share registry is managed and maintained by Computershare.

Computershare Investor Services Pty Limited GPO Box 2975 Melbourne, VIC 3001

Phone: 1300 850 505 (within Australia) Phone: +61 3 9415 4000 (outside Australia)

Website: www.investorcentre.com

Stock Exchange Listings

Corporate Travel Management Pty Ltd (CTM) is listed on the Australian Securities Exchange (ASX: CTD).

Company Secretary

Shelley Sorrenson Email: [email protected]

CTM Investor Relations Contact

Allison Dodd, EA to the Managing Director Email: [email protected] Phone: +61 7 3329 7630

Media Enquiries

Managed by Rowland Media Agency Alasdair Jeffrey Email: [email protected]  Phone: +61 404 926 768 / +61 7 3229 4499

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CTM SMART Technology

CTM SMART Technology delivers flexible, personalized and easy-to-use corporate travel management tools for every travel stakeholder. Our suite of travel tools are highly customizable and fully integrated, ensuring that every business trip is easier to manage, the travel budget goes further and everyone’s job is made simpler. Contact CTM today to find out more about our suite of proprietary technology.

Maximising Value for Travel Managers

Ctm is an award-winning global provider of  cost-effective travel management solutions to the corporate market. we understand the complex travel needs of businesses large and small in every global market, and are committed to developing tailored travel solutions that drive results., tailored solutions for corporate travel, contact us today to discover how ctm’s intuitive, integrated corporate business travel management solutions can help you reduce your travel budget., thank you for your enquiry a ctm rep will be in touch shortly, odignimus et volor simagnis audis quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium., quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium. quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium. quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium., qui tectatus prate volutem volectis aut quate maximus illaut doluptate simporem. itamus atis quae cus mo eturios suntem dolorpore, endit andandes dolore am inusa viderae cullibus ari bercimus magnissi venim vereste mquatur aut audisquo vendel iur molupta tiaecto omnihictur, sa sinum voluptiis dellor aut quatem eni velit quibusa pediost eaque., success message.

CTM's Fare Forecasting Technology

CTM’s Fare Forecaster technology drives savings to your travel program through better informed decision making at the time of booking. Fare Forecaster is a powerful and efficient tool for budget planning, enabling users to search for airfares up to 11.5 months in advance and compare the most affordable day to travel at your preferred time across a 21-day window, without entering the online booking tool.

Discover CTM Advisor

Experience the power of personalization, with the smartest travel app you'll never see..

CTM Advisor is the most powerful traveler CRM on the market, providing our experienced global travel experts with instant access to all your travel preferences, trip information, current disruptions, and travel policy parameters as soon as you call.

CTM Advisor also analyzes your past booking behaviors to learn more about your travel preferences, providing the most personalized and efficient booking experiences every time you travel.

Find out more

Submit your enquiry.

Complete this form to get in touch with CTM today. 

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Customized travel management solutions

Corporate travel management for every travel style and budget

Whether you’re a global enterprise, national corporate, fast-growing start-up or sme, we can deliver a corporate travel solution that delivers on your goals and your budget..

At CTM, we understand the unique and complex travel needs of businesses of every size, industry and geographic location. That’s why we, as your dedicated travel managers, design highly customized travel solutions that meet your business's travel needs and objectives. From strategic account management to dedicated service teams and self-service online booking tools, every CTM customer benefits from our extensive global buying power and supplier negotiations, intuitive and user-friendly travel technology and world-class customer service and local market expertise. We work with you to provide custom business travel management solutions that adapt to a fast-changing travel landscape no matter the size of your budget or travel program. That’s the CTM difference.

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Case Study: Cost Savings

Using in-depth diagnostic analysis and expert industry insights, CTM determined best practice policies and influenced booking behavior, setting the client ahead of their cost-saving objectives.

Case Study: Hotel Portfolio Review

As hotel spend increased due to growth, our client was looking to reduce corporate travel costs. CTM evaluated and maximized their preferred hotel property portfolio.

Insights Fare Forecasting

CTM's fare forecasting tech enable customers to save 20-50% on flights by shifting travel dates 24-48 hours, promoting savings with better booking behavior.

With CTM you benefit from extensive global buying power, one-stop-shop access to the best corporate negotiated deals, forecasting technology, strategic policy development and regular travel program analysis to save you more.

Improve Efficiency

CTM's expert local travel advisors are available around the clock to support your team. Plus. we put intuitive travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable.

Maximize Safety

Enhance your travelers’ safety while traveling for business with our suite of intuitive and integrated risk management tools including CTM's traveler tracking technology, CTM risk alerts and our CTM mobile travel app.

Download our Corporate Travel Capability Statement

TESTIMONIAL

"We endorse CTM to any company seeking a travel management provider as a true partner and friend, one that delivers a measurable return on investment and is looking to continuously improve its service offering and technology solutions."

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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CTM Leadership Team

• Regional Leadership
• Global Leadership

Debbie Carling

Chief Executive Officer, EMEA

Debbie has 25 years+ experience within the travel industry, having worked in a number of key strategic and senior roles during this time.

Since beginning her first sales role at Britannic Travel in 1984, Debbie later became the European General Manager at global travel management company FCM in 2008. Debbie joined Chambers Travel Group as a consultant in 2011 and was quickly promoted to COO. She successfully instilled new company processes, productivity and developments in supplier relations.

In 2015 Chambers merged with Corporate Travel Management and Debbie played a key role during the transition. Under the guidance of Managing Director Jamie Pherous, CTM Europe was restructured around what he described as ‘the leaders he believed had the potential to drive the business forward’. Debbie Carling was instantly earmarked as one of those leaders and appointed as CEO in July 2016.

As CEO, it is Debbie’s responsibility to ensure that CTM’s customers in each region receive the highest level of tailored services, technology and reporting, while also operating seamlessly within CTM’s overall global strategy.

Michael Healy

Chief Operating Officer, EMEA

Michael Healy joined CTM in 2015 and has held senior strategic roles in a variety of industries for more than 30 years. At CTM, Michael is responsible for the service delivery of corporate travel requirements for a number of Central Government departments through the Crown Commercial Service PSTVS Framework.

Michael was awarded OBE in Queen’s new year 2021 honours list for services to support British nationals overseas.

In 2023, Michael was appointed Chief Operating Officer for EMEA.

Chris Montgomery

Chief Finance Officer, EMEA

Chris Montgomery has recently taken on the role of Chief Finance Officer (CFO) at Corporate Travel Management ( CTM ), bringing a wealth of knowledge with over 20 years of experience holding several senior finance roles across facilities management, accommodation, and the travel sector.

Chris spent eight years as the Finance Director for a Facilities Management company. In 2013, he took on the position of Finance Director at Totalstay, a Bedbank provider offering B2B hotel services to the travel industry.

During his tenure at Totalstay, Chris played a pivotal role in navigating the company through a successful acquisition by Jac Travel in 2015. Chris continued his role as Finance Director until the acquisition was completed. In 2018 WebBeds, a global company based in Australia and listed on the ASX, acquired Jac Travel, marking a new chapter in Chris’s career, he continued as Finance Director at WebBeds until the end of 2023.

Chris is an ACCA certified Accountant.

Brian Sheerin

Chief Technology Officer, EMEA

Brian Sheerin joined CTM in the role of Chief Technology Officer EMEA in early 2016 to drive the company’s technology innovation strategy from its UK-based Technology Hub.

Brian leads a large team of technology experts to design and deploy market-leading travel technologies which drive customer value and enhance the traveller experience.

Stuart Birkin

General Manager, London and Glasgow

Stuart Birkin has worked in the travel industry for over 20 years. With a short grounding in the leisure industry, Stuart’s commercial awareness soon led him into the business travel sector where he held key positions at three corporate travel companies including 10 years’ experience at Reed & MacKay as Director of Client Services.

In June 2012, Stuart joined Chambers Travel (now Corporate Travel Management) as Director of Account Management before moving to the role of Director of Strategic Client Partnerships where he oversaw CTM EMEA’s client retention strategy and EMEA Partner network.

As of 1 st March 2023, Stuart Birkin has been appointed to the position of General Manager, Scotland.

Stuart has been a valued member of the senior team since 2012 and his appointment is an important enabler in creating the correct leadership structure as we continue to focus on service delivery and client retention.

In January 2024, Stuart Birkin assumed leadership responsibility for the CTM South region in addition to his existing responsibilities as General Manager for the Glasgow office.

Louise Hutchinson-Chambers

General Manager, CTM North

Louise joined CTM as Head of Account Management in 2016 to further strengthen Customer Delivery, Account Management and Implementation functions. Louise has since streamlined and standardised our Client Services function.

Louise has over 30 years of travel industry experience, which is as varied and extensive as her knowledge. Exceptional customer operational expertise, meticulous organisational skills and great attention to detail, all proving invaluable in her previous roles within tour operating, business travel and legal services. As a qualified Prince2 practitioner, she has led a number of high-profile projects, working extensively with Government clients.

In January 2023 Louise was promoted to General Manager, CTM North.

Mallory Gerard

General Manager, France

Mallory Gerald is the general manager of CTM France. She has worked within the travel industry for over 20 years starting as a business travel consultant at Rosenbluth International Travel and a corporate travel consultant at Frequent Flyer Travel.

Mallory jointed Chambers Travel Group in 2008 as office manager, France. In 2015, Chambers merged with Corporate Travel Management and Mallory was promoted to the role of General Manager in May 2017.

Mike Leeson

General Manager, Event Travel Management

In his 14 years in events, Mike has worked in operational, commercial and senior management roles across sectors from youth engagement and brand experience to sports, corporate hospitality and incentive travel.

Having joined ETM in 2014, he is now responsible for the general management and strategic direction of the ETM Europe team, helping them to deliver ‘connected experiences’ to a diverse range of global clients.

Shelley Mathews

EVP Sales, EMEA

Shelley has worked in the travel industry for over 16 years, including sales roles at two other TMCs, where she was promoted to head of sales and invited to join the executive board within 12 months.

In 2015 Shelley joined Chambers Travel Management as Director of Sales. When CTM and Chambers merged in 2016, Shelley was then promoted to General Manager Sales. Shelley is now EVP Sales and heads and manages both the sales and client services teams.

Chief Partnerships Officer, EMEA

Penny Munn has worked in the travel industry for more than 25 years and is now Chief Partnerships Officer, EMEA for Corporate Travel Management.

Penny previously held positions at Virgin Atlantic Airways and American Express Business Travel, before joining CTM in 2015.

Having built strong relationships with key suppliers, she is responsible for negotiating commercial contracts to deliver creative and innovative solutions for our customers.

Natasha Baynes

Head of Marketing, EMEA

Natasha joined Corporate Travel Management (CTM) as a digital marketing assistant in August 2016 and was promoted after just six months to a Senior Marketing Executive. After two and a half years of managing the digital marketing strategy, Natasha was promoted to Marketing Manager, Europe.

Natasha is responsible for the development and delivery of the CTM Group’s digital marketing strategy within Europe, across all local business lines as well as the operational leadership of the EMEA Marketing team.

Natasha holds a BA (Hons) degree in Marketing Communications.

Head of HR, EMEA

Nina is an accomplished HR professional with extensive experience in complex management roles. She excels in delivering strategic solutions rooted in a deep business understanding, achieving successful outcomes by aligning with both business needs and personnel.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

James Spence

Global Chief Financial Officer

James Spence joined CTM in May 2024 as Global Chief Financial Officer.

James has 14 years’ experience as CFO of large, international businesses, and has operated across Australasia, North America and Europe throughout his 30+ year career. James brings broad-based financial experience across all the main disciplines within Finance include strategy, risk, treasury, accounting, M&A, capital markets, investor relations and commercial decision-making with extensive board level, team leadership and public markets experience.

James holds a Bachelor of Science – Economics & Politics and is a Chartered Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

David MacNiven

Global Chief Information Officer

David MacNiven joined CTM in March 2024 as Global Chief Information Officer (CIO). He has held various roles within financial services, tertiary education and government (both in Australia and UK).

David is an highly experienced CIO with a demonstrated history of effectively leading and delivering customer-centric solutions within large and complex organisations. As a change agent, he specialises in implementing financially sustainable and focused programmes and projects that generate tangible value for all organisations. He also excels at building high-performing teams and services, cultivating a collaborative and inclusive environment where individuals thrive and contribute their best.  He is a results-oriented leader, consistently delivering measurable outcomes and leveraging data-driven insights to inform strategic business decision-making.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.