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How to Get a Frontier Airlines Refund

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If you have to cancel your Frontier Airlines flight (or Frontier cancels your flight, despite it not being your choice), your next step is likely to seek out a refund.

Frontier has a simple online refund request form — but not every passenger is eligible. Here’s how to know whether you’re entitled to a refund on Frontier, and how to actually get it.

Frontier refund policy

Are Frontier flights refundable? First, it depends on whether Frontier chose to cancel your flight or you chose to cancel it. If the former, you’re entitled to a full refund. If the latter, you’re usually only entitled to a refund if you purchased a certain type of airfare add-on called the Works bundle.

You chose to cancel your flight

With Frontier’s standard fares, tickets can be canceled for a full refund only within the first 24 hours after booking and only if you bought your ticket at least 168 hours (that’s seven days) before departure.

The only other way to guarantee a full refund is if you purchase a package called the Works bundle . That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds.

Just realize that the package incurs an additional cost (which varies by destination and date), so you’re — in a sense — paying for the privilege to get that refund. For what it’s worth, Frontier Elite 100K status holders get the Works bundle at no additional cost.

Frontier chose to cancel your flight

If Frontier Airlines cancels your flight, it doesn’t matter which airfare you bought. You’re entitled to a full refund.

According to the U.S. Department of Transportation, travelers are entitled to a full refund if the airline calls off your flight, regardless of the reason, and you choose not to travel on another flight paid for by Frontier. Airlines are required to make refunds promptly within seven business days for purchases by credit card, or within 20 days if paid by cash or check.

» Learn more: The best airline credit cards right now

Steps to getting a refund from Frontier Airlines

If you’re eligible for a refund, the easiest way to claim it is via the Frontier website. From your Frontier Miles account, navigate to the My Trip page and access the Manage My Booking tool. There’s also a live chat feature.

For tickets purchased via a Works bundle, you have two options:

Request a future flight credit. This lets you avoid filling out the Frontier refund form, but you likely don’t want to go this route, as credits must be used within 12 months of issuance. It’s also a single-use travel credit, so if your next flight is cheaper than the first, you won’t receive any money back for the difference.

Request a full refund via Frontier’s online refund form.

For all other eligible tickets (such as for a flight that Frontier canceled), use Frontier’s online refund request form to get your money back.

» Learn more: The best travel insurance companies

Frontier Airlines flight credits

If you choose to cancel your flight and you’re not eligible for a full refund, you can cancel your itinerary and you’ll retain its value as a travel credit with Frontier. Thankfully, you no longer have to pay cancellation fee for the privilege, which, in the past, could sometimes amount to more than the cost of the ticket itself.

What if Frontier Airlines won’t refund you?

If your ticket isn’t eligible for a refund and you want your money back, ideally you’d hold travel insurance . This can be purchased from separate travel insurance companies, or sometimes through your travel agent. Cost and coverage can vary by provider, but it typically amounts to between 5% and 10% of your total trip cost, according to insurance comparison site Squaremouth (a NerdWallet partner).

However, you might not even need to pay for trip insurance. Many credit cards offer travel insurance as a built-in benefit to customers who pay for their trip on that card. See the best travel rewards cards that provide travel insurance .

» Learn more: You can get travel insurance without paying for it out-of-pocket

Of course, not even trip insurance can guarantee a refund. Unless you’ve purchased a Cancel For Any Reason policy , which is usually more expensive, you’re only entitled to a refund if you cancel for a covered reason. Covered reasons vary by insurer, but they typically entail situations like severe weather or illness, injury or death.

Otherwise, consider booking nonrefundable Frontier Airlines flights only if you’re confident that you won’t need to cancel — or you’re fine sinking the cost of your airfare if you do cancel. Or, upgrade to that Works bundle so you can get your Frontier refund if the trip falls through.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

1.5%-5% Enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Up to $300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market.  See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our  credit card rating methodology .

Extensive List of Airline Phone Numbers [2023]

Erin Miller

Content Contributor

188 Published Articles

Countries Visited: 26 U.S. States Visited: 28

Table of Contents

Final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our  Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

It’s often unusually difficult to track down phone numbers for specific airline departments. Sifting through page after page of web information and attempting to find the right contact can be frustrating, not to mention a waste of time.

That’s why Upgraded Points has done the tedious research for you.

We’ve listed the most useful U.S.-based numbers (at least those that the airlines publicize) for many of the major airlines below. Additionally, we’ve added some general resources at the end of the post, so be sure to check them out.

• Main Line (Customer Service / Reservations): 1-800-237-6639
• Reward Program Customer Service (Dedicated Line) :  1-855-412-2650
• Group Reservations (Dedicated Line) :  1-800-800-9999
• Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) / 1-888-534-3072 (TTY)
• Special Assistance: email [email protected]
• Central Baggage Services: email [email protected]
• Lost & Found:  lost onboard/ lounge, email: [email protected]
• Lounge/Club Information: Salones Premier / SkyTeam lounges
• Online Web Support:  none
• Main Line (Customer Service / Reservations):  1-888-247-2262
• Reward Program Customer Service (Dedicated Line) :  1-800-361 5373
• Group Reservations (Dedicated Line) :  1-800-361-7585 or email: [email protected]
• Hearing & Speech Impaired (TTY / TDD): Dial 711 then 1-833-984-0896 (TTY) / 1-833-984-2045 (video relay)
• Special Assistance:  1-800-667-4732 or email: [email protected]
• Central Baggage Services:  1-888-689-2247
• Lost & Found: 1-888-689-2247 (for bags); other items: contact form
• Lounge / Club Information: none
• Online Web Support:  1-844-347-4268
• Main Line (Customer Service / Reservations):  1-800-237-2747
• Reward Program Customer Service (Dedicated Line) :  1-800-375-8723
• Group Reservations (Dedicated Line) :  transfer to group sales at Delta: 1-800-532-4777
• Hearing & Speech Impaired (TTY / TDD):  no dedicated line, dial 711 and contact Saphir: 1-800-210-6508
• Special Assistance:  1-800-210-6508
• Central Baggage Services:  1-800-873-2247
• Lost & Found:  lost onboard/ lounge: email [email protected]
• Online Web Support:  1-800-992-3932

Alaska Airlines

• Main Line (Customer Service / Reservations):  1-800-654-5669
• Reward Program Customer Service (Dedicated Line) : no dedicated line, dial 1-800-654-5669
• Group Reservations (Dedicated Line) :  1-800-445-4435
• Hearing & Speech Impaired (TTY / TDD):  no dedicated line, dial 711
• Special Assistance:  1-800-503-0101
• Central Baggage Services:  1-877-815-8253
• Lost & Found:  online form
• Lounge / Club Information:  1-800-654-5669
• Online Web Support: none

Allegiant Air

• Main Line (Customer Service / Reservations):  1-702-505-8888
• Reward Program Customer Service (Dedicated Line) : 1-702-800-2088 for myAllegiant Member Services
• Group Reservations (Dedicated Line) :  No dedicated number; [email protected]
• Hearing & Speech Impaired (TTY / TDD):  1-702-430-3283
• Special Assistance:  mention upon main line contact
• Central Baggage Services:  1-866-719-3910
• Lost & Found: 1-866-719-3910
• Weather Advisories: 1-702-719-8111

American Airlines

• Main Line (Customer Service / Reservations):  1-800-433-7300
• Reward Program Customer Service (Dedicated Line) :  1-800-882-8880
• American Airlines Executive Platinum : 1-800-843-6200
• Group Reservations (Dedicated Line) :  1-800-433-1790
• Hearing & Speech Impaired (TTY / TDD):  1-800-543-1586
• Central Baggage Services:  1-800-535-5225
• Lounge / Club Information:  1-800-237-7971
• Online Web Support:  1-800-222-2377

ANA (All Nippon Airways)

• Main Line (Customer Service / Reservations):  1-800-235-9262
• Reward Program Customer Service (Dedicated Line) :  No number; email [email protected]
• Group Reservations (Dedicated Line) : none
• Special Assistance  (Dedicated Line) :  1-800-262-2230
• Central Baggage Services:  contact airport-specific ANA baggage office
• Lost & Found:  contact airport-specific ANA baggage office
• Main Line (Customer Service / Reservations):  1-800-284-2622
• Reward Program Customer Service (Dedicated Line) : none
• Hearing & Speech Impaired (TTY / TDD):  1-866-998-3357
• Special Assistance : Main number or email: [email protected]
• Central Baggage Services:  1-800-095-8722
• Lost & Found:  1-800-095-8722

British Airways

• Main Line (Customer Service / Reservations):  1-800-247-9297
• Reward Program Customer Service (Dedicated Line) :  1-800-452-1201
• Group Reservations (Dedicated Line) : 1-844-209-1281 or email [email protected]
• Hearing & Speech Impaired (TTY / TDD):  1-866-393-0961
• Central Baggage Services:  1-800-828-8144
• Lost & Found:  contact airport-specific BA baggage office
• Lounge / Club Information:  none
• Online Web Support:  1-800-403-0882

Cathay Pacific

• Main Line (Customer Service / Reservations):  1-800-233-2742
• Asia Miles: 1-866-892-2598
• MP Green, Silver & Gold: 1-855-781-7104
• MP Diamond: 1-855-449-7488
• Group Reservations (Dedicated Line) :  none
• Hearing & Speech Impaired (TTY / TDD):  1-877-609-2233
• Central Baggage Services:  contact airport-specific Cathay Pacific baggage offices
• Lost & Found:  contact airport-specific Cathay baggage office

Delta Air Lines

• Main Line (Customer Service / Reservations):  1-800-221-1212
• Reward Program Customer Service (Dedicated Line) :  1-800-323-2323
• Group Reservations (Dedicated Line) :  1-800-532-4777
• Hearing & Speech Impaired (TTY / TDD):  1-800-831-4488
• Special Assistance:  1-800-984-8935
• Central Baggage Services: 1-800-325-8224
• Lost & Found: 1-800-325-8224
• Online Web Support:  1-800-455-2720
• Main Line (Customer Service / Reservations):  1-800-223-6700
• Reward Program Customer Service (Dedicated Line) :  none
• Hearing & Speech Impaired (TTY / TDD):  1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
• Central Baggage Services:  1-800-223-6700 then prompts 1, 4, 3
• Lost & Found:  1-800-223-6700 then prompts 1, 4, 3
• Main Line (Customer Service / Reservations):  1-800-777-3999
• Hearing & Speech Impaired (TTY / TDD):  1-888-320-1576
• Central Baggage Services:  contact airport-specific Emirates baggage office
• Lost & Found:  contact airport-specific lost property office

Etihad Airways

• Main Line (Customer Service / Reservations):  1-877-690-0767
• Hearing & Speech Impaired (TTY / TDD):  1-855-418-3280
• Central Baggage Services:  contact main line
• Lost & Found:  contact main line

Frontier Airlines

• Main Line (Customer Service / Reservations):  1-602-333-5925
• Group Reservations (Dedicated Line) :  1-888-601-4296
• Hearing & Speech Impaired (TTY / TDD):  1-801-401-9001
• Central Baggage Services:  online form

Hawaiian Airlines

• Main Line (Customer Service / Reservations): 1-800-367-5320
• Reward Program Customer Service (Dedicated Line) : 1-877-426-4537
• Group Reservations (Dedicated Line) :  1-800-367-8058
• Special Assistance:  1-800-367-5320
• Central Baggage Services:  1-866-389-6654
• Lost & Found:  1-866-389-6654
• Online Web Support:  1-866-586-9419
• Main Line (Customer Service / Reservations):  1-800-772-4642
• Group Reservations (Dedicated Line) :  1-844-209-1281

ITA Airways

• Main Line (Customer Service / Reservations):  1-800-223-5730
• Group Reservations (Dedicated Line) :  1-800-925-4825
• Central Baggage Services:  1-800-905-9992
• Lost & Found:  1-800-905-9992
• Online Web Support:  1-800-223-5730

Japan Airlines

• Main Line (Customer Service / Reservations):  1-800-525-3663
• Central Baggage Services:  contact airport-specific JAL baggage office

JetBlue Airways

• Main Line (Customer Service / Reservations):  1-800-538-2583
• Group Reservations (Dedicated Line) :  1-800-538-2583, option 2
• Hearing & Speech Impaired (TTY / TDD):  1-800-336-5530
• Special Assistance:  1-855-ADA-LINE (232-5463)
• Central Baggage Services:  1-866-538-5438
• Lost & Found:  1-866-538-5438
• Main Line (Customer Service / Reservations):  1-800-618-0104
• Special Assistance: 1-844-797-7723 (KLM Cares)
• Central Baggage Services:  1-877-477-5134
• Lost & Found: Contact the local KLM staff at that airport
• Main Line (Customer Service / Reservations):  1-800-438-5000
• Hearing & Speech Impaired (TTY / TDD):  1-888-898-5525
• Central Baggage Services:  contact the airport-specific Korean Air baggage office
• Lost & Found:  online inquiry
• Main Line (Customer Service / Reservations):  1-800-645-3880
• Reward Program Customer Service (Dedicated Line) :  1-800-102-5838
• Hearing & Speech Impaired (TTY / TDD):  1-866-846-4283
• Special Assistance:  1-516-296-9580
• Central Baggage Services: online form
• Lost & Found: online form

Singapore Airlines

• Main Line (Customer Service / Reservations):  1-800-742-3333
• Reward Program Customer Service (Dedicated Line) :  1-312-843-5333
• Group Reservations (Dedicated Line) : online form
• Special Assistance: online form
• Central Baggage Services:  contact airport-specific Singapore Airlines baggage office

Southwest Airlines

• Main Line (Customer Service / Reservations):  1-800-435-9792
• Reward Program Customer Service (Dedicated Line) :  1-800-445-5764
• Group Reservations (Dedicated Line) :  1-800-433-5368
• Hearing & Speech Impaired (TTY / TDD): 1-800-535-1305
• Central Baggage Services:  1-888-202-1024

Spirit Airlines

• Main Line (Customer Service / Reservations):  1-855-728-3555
• Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
• Lost & Found:  contact airport-specific Spirit baggage office

United Airlines

• Main Line (Customer Service / Reservations):  1-800-864-8331
• Reward Program Customer Service (Dedicated Line) :  1-800-421-4655
• Group Reservations (Dedicated Line) :  1-800-426-1122
• Hearing & Speech Impaired (TTY / TDD):  1-800-323-0170
• Special Assistance:  1-800-228-2744
• Central Baggage Services:  1-800-335-2247
• Lounge / Club Information: email [email protected] or call 1-866-822-5827
• Online Web Support:  email [email protected] or online form

Virgin Atlantic Airways

• Main Line (Customer Service / Reservations):  1-800-862-8621
• Reward Program Customer Service (Dedicated Line) :  1-800-365-9500
• Special Assistance:  1-888-747-7474 or contact form
• Central Baggage Services:  1-800-880-6253
• Lost & Found:  1-800-880-6253

General Tips for Travelers with Disabilities

The Department of Transportation (DOT) has a toll-free hotline for travelers with disabilities: 1-800-778-4838/1-800-455-9880 (TTY/TDD).

Available 9 a.m. to 5 p.m. (EST), Monday through Friday, the hotline aims to:

• Provide general information to consumers about the rights of air travelers with disabilities
• Respond to requests for printed consumer information
• Provide”real-time” assistance for air travelers with time-sensitive disability-related issues

General Baggage Tips

For issues with delayed/lost baggage , it is imperative to speak with a baggage claim assistant prior to leaving your arrival airport. This will ensure a PIR is made (Property Irregularity Report). Without this report, most airlines cannot begin looking for your bag, nor can they be held responsible for the bags in question.

General Lost and Found Tips

If you’ve left something at a TSA Security Checkpoint, try the TSA Hotline phone number: 1-866-289-9673.

AirportLostAndFound.com is a global lost and found cloud database. Their public database claims to feature lost property listings from over 10,000 major airports and airlines around the globe. It’s worth checking out if you’re having difficulties recovering an item through your specific airline.

Each airline has a number of different ways you can get in touch — from phone numbers for Reservations to social media channels to Lost and Found. Having these numbers and methods of contact handy will make contacting these airlines a much easier experience, especially when you need help fast.

Frequently Asked Questions

How should you contact airline customer support if you're hearing or speech impaired.

If you’re hearing or speech impaired, many airlines may have a dedicated line, or extension that you can dial to receive the assistance you need. Additionally, you could dial 711 for TTY or contact the airline via email depending on how pressing your question is.

How do I speak to a person at American Airlines?

You can speak to American Airlines reservations by dialing 1-800-433-7300.

How do I speak to a Delta representative?

Delta’s reservation department can be contacted at 1-800-221-1212.

Who can I call to book a flight?

Most airlines themselves have reservation departments, and this is usually the best place to start if you need to purchase an airline ticket.

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About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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Frontier Airlines cuts the cord on customer service by phone

You can't call Frontier Airlines to book a flight or fix travel issues anymore.

The Denver-based carrier has gotten rid of its customer service phone line.

"Our Customer Care function recently transitioned to fully digital communications, which enables us to ensure our customers get the information they need as expeditiously and efficiently as possible," Frontier said in a statement, telling USA TODAY it was a gradual transition that was completed last weekend.

A chatbot on Frontier's website can answer common questions. Customers can also can email the airline or file formal complaints through its website .

"If live agent support is needed, we have live chat available 24 hours a day / 7 days a week," Frontier added, noting that most of its customers prefer digital communication. "Customers may also chat with us via common social media channels and WhatsApp."

Holiday flights: What kind of travel insurance you may need

Don't make these travel mistakes!: Travel agents sound off on common issues they see

Does Frontier Airlines have 24-hour customer service?

Round-the-clock customer service is only available via live chat. 

How do I speak to a person at Frontier Airlines?

The only way to speak to a customer service agent is at the airport now that other Frontier communication has gone digital.

What is the phone number for Frontier?

Frontier Airlines's phone number is (801) 401-9000, but it goes to a recording.

"Hello, you've reached Frontier Airlines, home of low fares done right," the recording says. "At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at flyfrontier.com or on our mobile app. We also have a chat service available 24/7."

Customers can press one to start a chat if they are calling from a mobile device. They can press two if they're not using a mobile device or "do not wish to chat."

Pressing two leads to another recording, which says, "OK. As a reminder, we offer several ways to reach us, which can be found on the customer support page at flyfrontier.com. Have a great day."

Then it hangs up.

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Frontier Airlines Website FAQs

• How Do I Contact Frontier Airlines?
• I want to submit a question, comment, or complaint
• I am experiencing a website or app error, what should I do?
• How do I update my contact information?
• How do I use a Voucher ?
• Where can I find my Voucher number?
• Can I apply my voucher to an existing reservation?
• Can I extend the validity of my voucher?
• Why is my voucher not applying correctly for the full amount?
• Can I get a refund on a voucher if I cancel my reservation voluntarily?
• Will I get my voucher back if my flight is cancelled?
• I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
• Can I have someone else use my voucher?
• Can I use multiple vouchers on the same reservation?
• My voucher isn't working, what do I do?
• What is included in my fare?
• What is not included in my fare?
• What form of payment does Frontier accept?
• Where can I find my history of payments, refunds, and credit card charges?
• Do you offer coupons or discounts?
• Does Frontier offer gift cards?
• How do I use a Voucher or ETC (Electronic Travel Certificate)?
• How do I use a flight credit?
• How can I book Group Travel?
• Can we purchase our tickets at the airport?
• Does Frontier offer refundable fares?
• For what services does Frontier charge a fee?
• Do you offer military discounts?
• I can't remember my confirmation code
• May I have a receipt / Itinerary for my purchase?
• What if I didn't receive a booking confirmation?
• What identification or documents do I need in order to travel?
• I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?
• What does TSA allow and not allow on flights?
• What is Flight Flexibility?
• How do I find and add my Known Traveler Number to my reservation?
• I need help finding my reservation
• Can I add a person to my itinerary?
• I already booked my flight online, can I still add a rental car afterward?
• Where can I see if the route I want to fly runs seasonally?
• What is a bundle?
• What is included in a bundle?
• Where can I buy a Frontier bundle?
• Will my bundle be refunded if I cancel my trip?
• Can I purchase or upgrade to a bundle at a later date?
• What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?
• What happens if I purchased the PERKS for an upcoming trip?
• What happens if I purchased the WORKS for an upcoming trip?
• What is the difference between Economy, Premium, and Business bundles?
• When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
• I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
• How do I check-in for my flight?
• When do I need to check in for my flight?
• Where is the mobile boarding pass available?
• Can I still get a printed boarding pass?
• I am having trouble checking in, what should I do?
• Can I cancel my reservation?
• Can I get a refund if I cancel my flight?
• How to cancel my trip?
• Will I be charged a fee to cancel my reservation?
• Change Flight Time or Date
• What if I need to change my plans?
• Will I be charged a fee to change my reservation?
• What is a schedule change?
• What if I don’t want the schedule change?
• How will I know there is a schedule change?
• I didn't use my ticket, can I use it later?
• I missed my flight, what do I do?
• What is a travel advisory?
• My flight is delayed less than 3 hours, what should I expect?
• My flight is delayed more than 3 hours, what should I expect?
• What should I expect if Frontier cancels or changes my flight?
• Do I get a refund if my flight is changed or cancelled by Frontier?
• Will my boarding pass automatically update if there are involuntary changes made to my flight?
• I would like to change the name on my ticket
• Can I bring a stroller onboard?
• Will I be charged a fee for bringing a stroller?
• Can I bring a car seat onboard?
• Do you allow pets on the plane?
• What do I need to know if I am traveling with a small child?
• Can I book a flight online for my child traveling alone?
• Will my family be seated together?
• How do I add a child to my reservation?
• Does my infant need a boarding pass?
• What child restraint systems are accepted on board?
• Can I fly while I am pregnant?
• Information for customers who are nursing or traveling with formula and other baby items
• How do I add a pet to my reservation?
• What type of pets are allowed on the plane?
• What type of pet carriers are allowed?
• How do I submit a special service request for a passenger that requires special services?
• Is assistance available at the airport to get to and from the gate?
• Are wheelchairs available at the airport?
• Traveling with a Wheelchair
• Can I bring a battery-powered wheelchair or mobility aid on the plane?
• Can a child travel alone?
• May I bring oxygen on the plane?
• May I bring medicine and/or medical devices on the plane?
• May I bring a service animal or an emotional support animal with me on the plane?
• Does Frontier allow transport of human remains?
• Military Personnel
• Add/Modify Special Services
• What is Airport Agent Assistance?
• Hard of Hearing or Vision Assistance
• Nuts or Other Allergies
• Safety and Personal Care Assistant
• Customers Requiring Extra Seat Space
• How much does Frontier charge for bags?
• Do I have to pay to bring a carry-on bag?
• Do I have to purchase a seat assignment?
• How do I add bags or seats to my reservation?
• When can I add bags or seats to my reservation?
• What are the sizes and weight limits for bags?
• Can I bring sporting or musical equipment with me?
• What is the difference between a personal item and a carry-on?
• Can I bring a firearm with me?
• Military Personnel Bags
• Smart Luggage
• Is there an advantage to paying for my bags in advance?
• Can I get a refund on my bags?
• Are there any restrictions on how many bags I can bring?
• Can I bring my bicycle on the plane with me?
• Does Frontier ship cargo?
• What is Premium Seating?
• What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
• My bag is delayed, what should I do?
• My bag has been damaged, what should I do?
• What do I do if an item is missing?
• How much time do I have to report if I notice items missing from my bag?
• How do I check the status of my flight?
• How do I sign up for flight status email notification?
• Does Frontier participate in TSA PreCheck or CBP Global Entry?
• How do I enroll for TSA PreCheck?
• How does TSA PreCheck work?
• How do I add my Known Traveler Number (KTN) to my reservation?
• What if TSA PreCheck isn't on my boarding pass?
• How do I find my Known Traveler Number (KTN)?
• Are traveling companions eligible for TSA PreCheck?
• I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
• TSA Information
• What times do I need to keep in mind to ensure I make my flight?
• Frontier boarding process
• Do I need to wear a mask on the plane or in the airport?
• Self-Service Kiosks
• Does Frontier have a lost and found?
• What type of aircraft does Frontier fly?
• What cities does Frontier fly to?
• What is priority boarding and board first?
• Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
• Do you offer complimentary food and beverages in-flight?
• How can I get my receipt for an In-Flight purchase?
• Do you serve alcohol on board?
• What forms of payment does Frontier allow for in-flight purchases?
• Where can I purchase a GoWild! Pass?
• How do I book a GoWild! flight?
• I need to be logged in to see GoWild! fares, but what if I can't remember my password?
• I can't find how to book GoWild! tickets on the Frontier mobile app
• Can I book a round-trip ticket using the GoWild! Pass?
• Is this standby/space available travel?
• What are the travel periods each pass is eligible for?
• Can multiple passengers book together on one reservation?
• Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
• How do I add a child to my GoWild! booking?
• Can I buy a GoWild! Pass for someone under the age of 18?
• If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?
• What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
• Can I book international flights using the GoWild! Pass?
• How much do taxes, fees, and charges cost per flight?
• Can I use my GoWild! Pass to book connecting flights?
• What happens if I need to change or cancel a ticket booked with a GoWild! Pass?
• I'm already a Frontier Miles elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?
• How many GoWild! Passes will be available at special introductory prices?
• When will I be charged the automatic renewal fee?
• Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
• What happens if I’m the GoWild! pass holder who flies the most using the summer or annual pass?
• Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?
• Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?
• What is FRONTIER Miles?
• How are Miles and Points earned?
• How can I see how many Miles and Points I have?
• How do I use my Travel Miles?
• How do I get Miles/Points credit for a flight I've already taken?
• Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?
• Do Travel Miles expire?
• Do Elite Status Points expire?
• What is considered activity?
• What is Family Pooling?
• Can I use miles towards ancillary items like bags and seats?
• Can I earn miles for tickets I purchase for other passengers?
• How do I add my FRONTIER Miles number to my existing reservation?
• How do I get FRONTIER Miles credit for a flight I've already taken?
• Can I purchase Travel Miles?
• Can I use Travel Miles on any flight?
• My Travel Miles expired, why did I not receive any notifications?
• How are Frontier Miles earned?
• What is Discount Den?
• Do I need to pay a subscription fee for Discount Den?
• How does Kids Fly Free Work?
• My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
• What are the Discount Den Benefits?
• How do I update my payment information on file for my memberships?
• How do I sign up for Discount Den?
• Website Feedback
• How do I update my payment information?
• How do I change my password?
• I am having trouble logging into my account, what do I do?

Special Services

TRAVEL AGENCY RESOURCE CENTER

Welcome to the Frontier Airlines Travel Agency Resource Center. This is vital information our travel agency partners need to help our mutual customer, the Frontier Airlines traveler.

CONTACT  FORM

Travel agents can submit requests and inquiries using the form available at

https://frontiercswprod.powerappsportals.com/contact-us/travel-agency/

CONTACT INFORMATION

NOTE: Please DO NOT provide this information directly to consumers!

MANAGE TRAVEL

The Manage Your Trip section of www.flyfrontier.com allows travelers or their Travel Agents to use the Frontier Record Locator and Customer Last Name to access their reservation in order to access a myriad of services including the ability to pre-purchase carry-on or checked baggage, specific seat assignments in advance, check-in online, print boarding passes, or change, cancel or modify existing reservations.

PLEASE NOTE: Fees and/or fare differences may be applicable. All pre-purchased baggage and seats are required to be purchased with a credit card. No other forms of payment will be accepted for baggage and/or seat purchases online.

HOST SYSTEM

Frontier Airlines (F9) is hosted in Navitaire (1N) New Skies system.

Frontier participates in the following Global Distribution Systems (GDS): Amadeus, Sabre and Travelport (including Apollo, Galileo and Worldspan). Please be familiar with the specific formats and requirements of each system for booking ticketless/Guaranteed Ticketing carriers.

Frontier utilizes teletype (TTY) connectivity for availability and will open and close inventory with AVS messaging. F9 flight schedules will be available for booking up to 330 days in advance of departure date in the GDS systems.  

Frontier Airlines offers two different products on the GDS: Standard and Bizfare. Booking classes R, C, I, N and J correspond to Bizfare. All other classes respond to Standard.

The standard product includes one personal item, which must be placed under the seat. A larger carry-on bag or checked bags can be added through Frontier website or mobile app, or at the check-in desk, subject to payment of the corresponding fee. Seats and other additional services can also be purchased through the website, the mobile app or at the airport. Details may be found on Frontier's optional service page . 

In addition to the inclusions on the Standard product, details on inclusions of Bizfare can be found here . 

Services included in the Bizfare must be added through Frontier website or mobile app. Additional services not included in the Bizfare, like checked bags, can be purchased also through the website and the mobile app or at the airport.

TICKETLESS REQUIREMENTS

Frontier Airlines is a completely ticketless airline. Some GDS's refer to this as Guaranteed Ticketing or EPAY. Frontier does not accept paper or electronic tickets as valid forms of payment for travel. Agents must provide valid payment within four (4) hours of making the booking for Standard or within twenty-four (24) hours of making the booking for Bizfare, otherwise the PNR code (or itinerary) will be deleted. Frontier does not reinstate deleted PNR's.

FARE INFORMATION

In the GDS environment, travel agency will always receive the lowest available fare for the Class of Service requested. Frontier does not offer discounted fares for children, military, or government.

In the event of fare mismatches, the GDS pricing should be considered informative and only the interactive price returned from Frontier at End Transaction is considered final and valid. If there is no valid fare for the itinerary booked in the GDS, then Frontier will return a NO response. If the flight is closed, sold-out or the specific class of service is closed, then Frontier will return a UC response regardless of the availability shown in the GDS.

GDS HOLD PERIOD

Bookings can be put on hold if the form of payments is not included at End Transaction. At End Transaction, Frontier will return the valid price of the itinerary requested and if acceptable, then agents are requested to submit the form of payment at that time. Once payment is received, the record will be updated and is considered balanced or zero due If payment is not received within the expected window, Frontier automatically will cancel the booking and will send a cancellation message to the GDS PNR.

PLEASE NOTE : Bookings made within one day of scheduled flight departure will require instant payment at the time of the booking creation. A valid form of payment is required to be in the PNR prior to ending the transaction. Bookings made within one day of scheduled flight departure will not be put on hold and will receive a "BOOKING CAN NOT BE PUT ON HOLD" response with a NO status.

Travel agency reservations made via the GDS must transmit a valid form of payment within four (4) hours of the booking creation for Standard or within twenty-four (24) hours of making the booking for Bizfare using a credit card. The reservation will automatically cancel in the Frontier system if payment is not received within this timeframe. When making a booking on Frontier all the segments of the PNR must be "F9", no other airlines can be in the record.

Frontier will process the payment information and return a record locator to the PNR. Once Frontier has confirmed the booking, the segments are validated and any further modifications to the PNR are subject to restrictions and/or fees

Travel agents must ensure bookings are paid and confirmed before sharing the PNR's with passengers. 

CREDIT CARDS

Frontier accepts the following credit cards for ticketless travel: American Express, Discover Card, Master Card, Visa, UATP

Credit cards are processed immediately when the PNR is ended. Frontier will honor a 24-hour refund (from the time of booking) to the original Form of Payment so long as the credit card has been processed. Within the 24-hour period, the travel agent can cancel all the segments in the PNR and the transaction will be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. All GDS bookings may be accessed for refund status (or any status') by going to flyfrontier.com and entering (one of) the passenger last name and PNR under the My Trips tab for access. or at:  https://www.flyfrontier.com/travel/my-trips/manage-trip/

PAYMENT FORMATS

Listed below are the actual SSR OTHS formats Frontier supports from each of the GDSs.

In each of these examples, the following key applies: F9=Navitaire New Skies Hosted Airline Code (Frontier) VI = the credit card type: AX, MC, VI, etc. xxxxxxxxxxxxxxxx= the credit card number mmyy= the month and year of the expiration date zzzzzzzzzzzzzzzz= the credit card holder name

REQUIRED EPAY FORMAT FOR AMADEUS (1A) AGENTS

SSR EPAY F9 NN1-CC/Vlxxxxxxxxxxxxxxxx/EXP08 05-FIRST LAST NAME

REQUIRED GUARANTEED TICKETING FORMAT FOR SABRE (IS) AGENTS

3OTHS/VlxxxxxxxxxxxxxxxxEXPmmyy 3OTHS/CH zzzzzzzzzzzzzzzz

REQUIRED GUARANTEED TICKETING FORMATS FOR TRAVELPORT

Apollo (1V) Agent Entry >@:3 SSR OTHS F9 NNX Vlxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzz Galileo (1G) Agent Entry >V.AF9* Vlxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzz Worldspan(1P) Agent Entry >3SSR OTHS HK1 CCVlxxxxxxxxxxxxxxxx/EXPmmyy/zzzzzzzzzzzzzzzz

DECLINED CREDIT CARDS

When an agency submits a credit card for a new reservation that is declined, the system will hold the reservation for 15 minutes allowing time for a new form of payment to be sent. After 15 minutes the reservation will be cancelled. If a credit card is declined on the payment of an exchange or fee collection for a change, this will cause an out-of-balance situation for the record and the agency or the traveler must contact the Frontier Contact Center to provide a valid form of payment before travel. This situation is not subject to the 15-minute cancellation period.

TICKETING TIME LIMITS (TTL)

It is vital that the travel agent changes the TK element to TKOK in order to remove any ticketing time limits from GDS bookings once payments are submitted. If this is not done, the GDS system will send Frontier a cancellation message when the time limit is reached, and the Frontier system will automatically process the XX and cancel the reservation.

The travel agent must mark the booking ticketed which removes the TTL - on ticketless PNRs. When a ticketless airline confirms the form of payment and validates the booking by returning the HK, the TKXL element is not automatically updated. When using TKXL in a ticketless PNR you must change the TK element status to TKOK once confirmation is received.

WARNING: IF YOU DO NOT UPDATE THE TKXL ELEMENT, THE PNR ITINERARY BASES THE DATE ON THE TK ELEMENT AND THE TICKET IS THEN AUTOMATICALLY CANCELLED BY THE GDS.

INVOICE OR REFERENCE NUMBERS

Frontier will provide the agency with an invoice or Reference number for agency internal processing purposes. Invoice or Reference numbers sent from Frontier to assist agencies with mid/back office processes are not maintained by Frontier and have no association to the value of the ticketless transaction. Frontier cannot retrieve or reference any of the invoice or Reference numbers sent after End Transaction.

Frontier's Invoice or Reference numbers will begin with "422" but have no relationship to any "ticket number" and cannot be retrieved by Frontier's Revenue Accounting System.

The following is an example of a message with the Reference or Invoice number returned to the GDS Record: OSI 1S TKNO 4220074059220

OSI 1S THIS NBR APPLIES TO TICKETLESS ONL

OSI 1S DISREGARD TKNO/AMT DEBITED IF YOU ISSUED PAPER OR ETKT (please disregard this last line in the OSI response. We are working to have it removed.)

Travel agents may request a full refund for a GDS booking within 24 hours from the booking creation (except for tickets purchased for travel within 7 days/168 hours of purchase), by canceling all segments within the PNR. The transaction will be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. Beyond 24 hours from the booking creation, any amounts due back to the customer (including tickets purchased within 24 hours, but for travel within 7 days) will be placed on credit shells that are valid for 90 days.

A non-refundable ticket will be refunded if the customer or traveling companion becomes deceased or military orders prevent taking a planned flight. S upporting documents and/or paperwork will need to accompany the refund request. Please contact the Contact Center for additional information .

CHANGES, EXCHANGES OR MODIFICATIONS

For any GDS bookings, travel agents can make changes or modifications within 24 hours of the original booking being made without incurring fees or charges, except for a fare difference, as applicable. Within 24 hours of flight departure. travel agents MUST contact the Contact Center directly for any change requests. Outside of 24 hours, travel agents can make changes and/or modifications via their GDS or at flyfrontier.com

A new SSR OTHS or SSR EPAY payment message may be required each time a new segment is added, changed or modified on an existing reservation via the GDS. Customers must pay the change fee plus any fare difference if applicable.

Any PNR's can have segments exchanged or canceled within the GDS . ,  However,  change fees and any additional fare required must be sent with the form of payment within 4 hours of the booking or the segments will automatically cancel.  

Any remaining balance of an unused segment is forfeited. Bookings made through the GDS channel can be paid for only with a credit card, not a Credit Shell. Credit Shells can only be used directly with Frontier.

NAME CHANGES

Once the ticketless transaction has been paid, name changes or transfers cannot be completed by the travel agency. However, all Frontier issued tickets regardless of issue date are able to have name changes completed through Frontier's My Trip at flyfrontier.com or through the Frontier Contact Center. These requests will be subject to a name change fee plus any applicable fare difference. The name change fee is collected outside the exchange so two separate charges will show the traveler's billing statement. Residual value from the exchange does not apply toward the same change fee.

CHANGE/CANCEL FEE POLICY

All Frontier Airlines tickets, regardless of date of ticket purchase, might be charged a change/cancel fee. More information can be found here .

BizFare tickets include flexibility with no change or cancellation fees (fare and options price difference may apply ).  

INFANT TICKETLESS TRANSACTION

Infant ticketless transactions are required for all international flights. The infant fee, if applicable, will be assessed when the SSR INFT is sent by the travel agent, if on the initial booking request, it will be included in the total cost of the booking. If the infant SSR is added after the adult passenger is paid, then the INFT SSR fee can be paid at that time or at time of check-in.

For domestic U.S flights, lap infants under the age of 2 do not require separate ticketless transactions unless they are occupying their own seat.

PASSENGER CONTACT INFORMATION

Travel agents must actively ask customers whether they wish to have their contact details provided to Frontier for the purpose of contacting them in cases of operational disruptions and advise passengers that they may not receive notifications from Frontier related to schedule changes, flight cancellations or irregular operations if they refuse to provide such information.

Contact details shall be entered in the booking using standard formats: OSI CTCE or SSR CTCE to provide email address, and SSR CTCM to provide mobile phone number.

SCHEDULE CHANGES

Upon execution of a schedule change by Frontier, a message will be generated to the booking agency for action. Travel agents must action the message to synchronize the GDS PNR with the Frontier reservation. Once updated, the new schedule information should be passed on to the customer by the travel agency, ensuring travelers have the most up-to-date travel information.

If Frontier has a schedule change, customers can change the impacted flight to a new flight that is one day prior, one day later or to another flight that day at  https://travel.flyfrontier.com / or by contacting Frontier Contact Center. Any increase in fare and the change fee will be waived. If a customer should choose to cancel their flight as a result of a schedule change, the cancellation fee will be waived, and the funds will be placed on a Credit Shell for future use. If a customer should choose to cancel their flight as a result of a schedule change, the cancellation fee will be also waived, and the funds will be placed on a Credit Shell for future use. Actual refunds to the original form of payment will only be given upon customer request after evaluation of the options available by a Frontier representative.

BOOKING CONDITIONS

Should your agency use more than one GDS, you may not duplicate segments by moving segments between GDSs. Frontier will not be held liable for duplicate segment fees incurred by the movement of segments between GDS. Frontier Contact Center will not assist an agency attempting to claim a PNR owned by another GDS. Any duplicate segment fees will be billed back to the agency on a debit memo . You may not create active or passive duplicate bookings. Any combination of bookings for a passenger(s) which realistically or legally cannot be flown ( i.e - flights out of sequence, two flights at overlapping times, flights not adhering to legal connection times, etc.) will be considered a duplicate booking.  

All GDS bookings must either be completed as a ticketless transaction per tariff rules or cancelled in the GDS immediately when they are no longer required .  

PASSIVE AND OPEN SEGMENTS

Passive and Open segments are not permitted.

TICKETING AND BAGGAGE AGREEMENTS

Frontier does not currently have ticketing and baggage agreements with any other carriers.

MAXIMUM SEGMENTS

The maximum number of segments permitted will be 16 coupons in a Frontier ticketless transaction.

BOOKING POLICIES

Travel agents are not allowed to hold inventory for potential future sales. Bookings may not be held for more than 4 hours for Standard or twenty-four (24) hours for Bizfare before payment is required, the booking will automatically cancel. The full name and title of each passenger must be entered at the time of booking. Name changes are permitted for a fee if the customer contacts Frontier Contact Center. Name corrections are only permitted if they are misspelled or to reflect legal documents.

Fictitious or speculative bookings, including blocking or holding a reservation due to expected demand are not permitted under any circumstances.

Segment status changes because of schedule changes, irregular operations, flight firming, flight cancellations or other circumstances will be queued to the GDS and must be actioned at least 24 hours prior to flight departure. This includes cancelling segments with a status code of UN, NO, HX, WK, WL, or WN. Travel agents must also action or cancel segments with status codes UC, US, or DS.

Travel agents may not use the Frontier airline designator "F9" with fictitious flight numbers to store flight information for a carrier not listed in the GDS.

CUSTOMER RELATIONS

Click here  to check the different options to contact to Frontier Customer Relations department and get answers to your questions. 

You can also redirect customers to the Frontier website or to our chat .

GROUP BOOKINGS

Click here to view Group Travel details.

RESERVATIONS QUESTIONS

Most General Inquiry Information is available at www.flyfrontier.com

Click here to view Bag Options.

Click to view the Traveling with Pets policy Click here to view the Trained Service Animals policy Click here to view the Emotional Support Animal policy

Click here to view Seating Options

RESIDUAL VALUE IN EXCHANGE

Click to view the Itinerary Changes policy

UNACCOMPANIED MINORS

Click here to view the Unaccompanied Minor Travel

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