msc cruises careers email address

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Worldwide msc international, msc cruises launches its first global career portal to attract the best and brightest talents as it embarks on ambitious growth and fleet-doubling capacity programme.

Geneva, Switzerland, 29 October - MSC Cruises S.A., the world’s largest privately-owned global cruise line, announced today the launch of its first global career portal at www.careers.msccruises.com . The new portal is a platform aimed at recruiting the best and brightest talents for positions both ashore and aboard across MSC Cruises’ global offices and fleet.

MSC Cruises grew by 800% since its inception in 2003 and is today the fourth largest cruise line in the world, the market leader in Europe and in the Mediterranean as well as in South America and South Africa. The Company also recently announced a €5.1 billion investment plan that includes the construction of up to seven new ships that will see MSC Cruises’ fleet double its current capacity by 2022. Ambitious expansion with a strong focus on best in class service all-around has always characterised MSC Cruises. To support its growth into the next phase of its expansion, the Company is looking for the best-skilled professionals across a wide variety of positions, both on the fleet or in the Company’s offices worldwide.

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customer service

If you would like any assistance, just give us a call.

Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. We're here to help you in any way we can.

Telephone Number

1-833-253-9978

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Customer service email address

By thanna , October 30, 2018 in MSC Cruises

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Does somebody have a valid email address for customer service? I tried [email protected]   and it got bounced back as invalid.

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I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. On MSC USA website is a "CONTACT US" form which can be filled out and submitted through the website. Link:  https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx

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If you have a current booking number you can correspond  through:   [email protected]

Contact us form on web site is not working for me. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. No existing res yet, I am trying to book.

1 hour ago, thanna said: Contact us form on web site is not working for me. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. No existing res yet, I am trying to book.

Just call and speak directly with your Travel Agent...much easier than email.

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customer service

If you would like any assistance, just give us a call.

Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. We're here to help you in any way we can.

Telephone Number

Australia: 1300 028 502 New Zealand: 0508 4278 473

Opening Hours

Mon - Fri 8:00am - 7:00pm

Sat 9:00am - 1:00pm (AES/DT) Closed on Public Holidays.

MSC Cruises (Australia) Pty Ltd

MSC Cruises Suite 532, 5 Lime Street King Street Wharf Sydney NSW 2000 GPO Box 4541 Sydney NSW 2001

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MSC Cruises

Mon, Tue, Wed & Fri 08:00 - 17:00, Thu 08:30 - 17:00, Sat 09:00 - 12:00, Sun & Public Holidays Closed

customer service

If you would like any assistance, just give us a call.

Our reservations staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. We're here to help you in any way we can.

Telephone Number

+27 11 844 6073

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MSC Cruises South Africa

Woodmead North Office Park, Building 5 54 Maxwell Drive Woodmead

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MSC Cruises

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status match program

Are you a loyalty member of another cruise line, hotel, or tour operator? If so, it’s time to discover our MSC Cruises Status Match program, which makes it easy to bring your earned benefits from another loyalty program with you and instantly enjoy comparable (or even greater) privileges on your future MSC Cruises sailings. Enrollment is free and easy. Simply submit your Status Match request by completing the form below and we’ll contact you once you’ve been approved and matched to your new MSC Voyagers Club loyalty tier. Once approved, you’ll instantly qualify for a 5% discount on future MSC Cruises sailings, where you’ll also receive onboard discounts for photos, Wi-Fi, and spa services; complimentary gifts; and other valuable savings. When you sail with MSC Cruises, you’ll immediately enjoy all of the privileges you’re used to —and then some.

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Address information.

Current Loyalty Card Information

What is the status match program, how does the msc voyagers club differ from other cruise lines, if i’m a high-level member in my other loyalty program, what status will i receive with msc, how do i apply for the status match program, thank you for visiting msc cruises.

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

Contact Centre

Contact centre agent - united kingdom, london.

JOB NUMBER: JB03852

VACANCY NUMBER: ADV05008

SHARE: https://www.careers.msccruises.com/vacancy/ADV05008/contact-centre-agent-london

ORGANIZATION: MSC Cruises LTD

BUSINESS AREA: Office

LINE MANAGER: Contact Centre Manager

The Contact Centre Agent is an individual responsible for the effective handling of all individual clients’ requests coming through by email/telephone, in line with MSC Service Standards & Procedures. The Contact Centre Agent is also responsible to sell MSC Cruises products and services to contribute to the achievement of the business objectives set by Head Office and to the delivery of operational excellence and quality of service towards MSC Cruises customers.

*This a remote working position with the requirement to travel to our Head Office in West London once a month*

JOB PURPOSE

Key accountabilities.

· Handles all email and inbound call queries in line with Service Standards and Procedures

· Uses the reservation systems to process email/phone sales and queries for individual clients

· Promotes MSC Cruises products and services to generate revenue

· Assists clients with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requests

· Provides relevant information to clients to enhance customer service and loyalty

· Responds to client emails/phone calls in line with the appropriate service level agreements (SLAs)

· Assists clients with their online booking and other web queries

· Reports customer feedback on web functionalities and content

· Assists with in-house support and training of new staff, when required

· Participates in specific operational projects, as required

· Assists when instructed by the Contact Centre Supervisor or Team Leader in their absence on other inbound channels where there is a business need

QUALIFICATIONS (skills, competencies, experience)

· Fluent English, oral and written

· Educated to ‘GSCE’ level standard or equivalent

· Very good knowledge of Microsoft Office package

· A track record in the travel industry either in retail or tour operations/airline reservations preferable

· Good geographical knowledge particularly areas featured in MSC Cruises product

· Organisation and prioritisation skills

· Ability to work flexibly to the needs of the business and under pressure

· Ability to think outside the box and be open to new challenges

· Flexibility to attend suppliers training events and/or educationals

· Excellent verbal and written communication skills.

VISA REQUIREMENTS (if any)

· Full Right to Work in the UK

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in Europe, South America, South Africa and the Gulf. A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the youngest cruise fleets. MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of the MSC Group, which encompasses world-leading maritime companies. As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities that we visit is a top priority for us. Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our business. We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses world-leading maritime companies.