cruise line job interview questions and answers

Cruise Jobs

Cruise Ship Job Interview Questions and Answers

Hello, friends in this article we will learn the basics to advance Cruise Employment Interview Questions and Answers. Most of you’ve got no idea about cruise employment interview questions and answers that’s why you bought rejected it. While giving answers to those questions you would like to be very polite and clear together with your voice.

We all know the demand for cruise jobs is increasing day by day because the cruise industry is also growing.

On a Cruise ship can work anyone either he/she from hospitality industry or not.

Table of Contents

Most Common Jobs on Cruise Ships

I will give you just department names which are common on a cruise ship, If I miss something it’s doesn’t mean that department is not there. You can ask me by comment below any query you have.

• Food & Beverage Department like waiter/ess, Assistant waiter/ess, Restaurant Steward, Buffet Steward, etc.
• Bar Department like Bartender , Bar waiter/ess, Bar boy, etc.
• Housekeeping Department like Stateroom Steward, Room attendant, Assistant stateroom steward, hotel utility, etc.
• Food & Beverage Production ( Kitchen) like Chef de Cuisine, Chef Tournant, Cook, Assistant Cook, etc.
• Casino Department like Casino Dealer, Slot attendant, etc.
• Security Department like Security officer, Security guard, etc.
• Deck Department like Deck Steward, Officers, etc.
• Guest Service Department like Guest Service Associate, Guest Service Supervisor, etc.
• Spa & Gym Department like nail technician, hairdresser, etc.
• Cruise Department like Cruise Director.
• Shore Department like Shore Excursion.
• Photographer.
• Human Resource/ Personnel .
• Finance Department .
• Entertainment department .

What You Need to Remember During Interview

• You need to be very polite.
• If anyone going for an interview, they need to speak loud and clear.
• Your appearance should be well-groomed.
• You should look confident not confused .
• Everyone should be on or before time.
• You should follow the instruction given by the interviewer.
• If the interviewer gives a chance to ask anything then ask at least 1 or 2 questions if you have any queries.

Cruise Job Interview Questions and Answers by Nbcruiser

Here I try to cover all the Cruise job interview questions and answers which is possible to ask by interviewers, If I miss anything please let me know. I will not go with the technical questions department wise but yes I will try to mention the most common.

Q.1. Tell me about yourself.

Answer. You just need to brief yourself in short, crisp, and clear. The Interviewers want to know how you can describe yourself.

• Start with your name,
• Give your place information,
• Education details but in short,
• Job experience if any,
• Family detail in short.

Now you can make your answers accordingly, I believe these points will be very easy for you to make your introduction. If the interviewer wants to listen more then you can tell about your weakness, strength, your hobby, etc.

Q. 2. Why do you want to work with Cruise Line?

Answer. Before your interview you need to google the company, you just need to know about what the company is when to build it, where is the head office, who is the founder and CEO, etc. After that, while giving the answer to this question you need to focus on:

• You need to explain what you like about Cruise Line,
• Relate it to your long term career goal on a Cruise ship,

You can connect your feeling with this company and tell them “ It will be a golden opportunity to be a part of a Cruise Company like yours. When I google about the company I found that my skills matching your requirements, Where I can enhance my technical skills to contribute to the company growth”.

When you answer like this, I am sure the interviewer will think twice about you that you are the candidate who is thinking about company growth first then yourself.

Q. 3. What are your strengths?

Answer: All the companies want to know about your strengths and how your strengths will be beneficial for that company. So while giving such kind of answers you need to mention many points which is very common in everyone like:

• Honest : you can say you are very honest with your company and with your work.
• Self Motivated: Here you can say I am self-motivated.
• Hard Working: you can say that I will work with dedication and determination.
• Flexibility: It means you are very flexible to work with any location, any situation, and any environment.
• Optimistic: It means you have a positive attitude.
• Persistence: It means you are regular in your work.

Now you can give 2-4 examples to your interviewers which is most common in you. I believe these qualities are found in everyone.

Q. 4. What are your weaknesses?

Answer: This also a very important question in which interviewers want to know your weakness because your weakness can affect the company profile or your job profile. They may not hire you so while giving such kind of answer you can include some positive points, even it is a weakness but it should be positive.

• I can cot say no when someone asks for help.
• I trust people very quickly.
• Straight forward.
• Get nervous when talking to strangers.
• Take the decision very quickly.
• To speak lies is difficult for me.
• More talkative

We all know, more than 90% of companies are selling only two things, one is their service and another is their product.

Q.5. What are your career goals?

Answer. 8 out of 10 interviewers will ask you about your goal and when you want to see yourself after a certain period of time. So while giving such kind of answer you need to be given only:

• Short term goal and
• Long term goal

For Example: “My future goal is to be during a respectable position therein organization” and My short term goal is to urge employment during a reputed company where I can utilize my skills and knowledge”.

Related: C1D VISA INTERVIEW QUESTIONS AND ANSWERS

Q.6. Why are you looking for a job change?

Answer. The Interviewer wants to know that why are you living your current organization and what is the reason behind your job change. So well see some point here while giving such kind of answers.

• Always thanks to your previous organization.
• Explain what you learn from your previous job experience.
• Relate it to your career goals.
• Share your reason for job change.

Like: “ I am very thankful to my previous company because I have learned lots of things from there. According to me, change is necessary for everyone to enhance your skills, knowledge, and personal as well as financial growth. And your organization is a very good platform where I can learn more”.

Q.7. What do you know about ____Cruise Line?

Answer. Before you give such kind of answer you need to google these points:

• Study about the company in brief.
• Name the name of Company owners and CEO.
• Research about company current issues.
• Study about their competitors.

All the above points you can find on google and make sure while giving such kind of answer you need to be very confident and polite.

Like: “It is one of the fastest-growing comping. The work environment of the company is also very good. People feel very proud to be part of the company, As a company provides full support of their employees in the professional front”.

Q.8. What is your expectation with our company?

Answer: This is the most important point for you because if the interviewer will thing this candidate is good for the company then they will put you this question. So while giving such kind of answer you need to remember a few things:

• Never share your salary expectation if you are a fresher because it might be you do not your market value.
• Experience candidate can share their expectations, If you have some experience then you are free to share what you expect from this company.
• Always says as per the company norms. Either you are a fresher or Experienced because every company has its own salary structure.

Like: “ If you are a fresher- I am a fresher and salary is not my first priority. This is really a big platform to start my career and I also want to improve my knowledge and gain experience. so my expectation is as per company norms which help me to maintain my economic needs “.

If you have experience: “ I have 5 years of experience in ______ and my current CRC is 5LPA, Salary has never a big issue for me still I am expecting as per company norms as per my designation, my qualification, and my experience. Which can help me to maintain my personal and financial needs “.

Q.9. What is three bucket system?

Answer. Many interviewers can ask you this question because on board this is the system that is followed by every department to maintain the hygiene level.

• Washing, Rinsing, and Sanitizing
• They add 100 PPM chlorine in water during sanitizing. PPM(Part Per Million).

If there is any medical issue onboard like nose running, Diarrhea, etc then they use 200 PPM for sensitization otherwise always 100 PPM.

Q.10. What are Red, Yellow , and Blue Bins?

Answer. This is the system of garbage segregation process in which they use different bins for different garbage Like:

• Yellow Bin is use for paper and wooden waste.
• Red bin use for Cans, bottle, etc.
• Grey bin use for food waste.
• Blue bin use for plastic waste.

Q.11. How often/long do you wash your hand when you are on duty?

Answer. If you are on duty then you need to wash your hand “at least 20-30 second every time “.

Q.12. Will you be able to work 7 days a week with no time off for at least 6-8 months?

Answer. You have to say yes only, For Example: where I am working currently there is nothing like that, and every month we get off a minimum of 4-5. But if I get a chance to work on a Cruise ship then I can work with no time off for at least 6-8 months.

Q.13. Are you willing to share your cabin/room with your co-workers?

Answer. Yes I can share the cabin with co-workers.

Q.14. What Is USPH?

Answer. USPH( United State Public Health), It is a primary division of department of health, education and welfare.

Conclusion: So I hope this article will help you to crack your interview. Today Cruise Ship Job Interview Questions and Answers. Its include many cruise job interview questions and answers like 14 most popular question and answer.

If you think this article is helpful for you please comment me below, It will motivate me to provide you more content about Cruise and Cruise Jobs.

Related: Free employment agency

4 thoughts on “Cruise Ship Job Interview Questions and Answers”

Cruise job k bare m kuch nhi janti hu meri salary aap suicide kar dijiye ,hmare career yh h k m Apne dam or kuch krna chahti hu

Hme ab kuch smjh m nhi aa rha h sir please job bhut jrure h

when will resume vacancies for cruise ship

Most probably in january 2021

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20 Cruise Staff Interview Questions and Answers

Common Cruise Staff interview questions, how to answer them, and sample answers from a certified career coach.

Congratulations! You’ve been invited for an interview to become a cruise staff member. Now it’s time to prepare so you can make the best impression and land the job of your dreams.

Cruise ship jobs are highly sought after, and the competition can be stiff. To give yourself the edge, you’ll want to be prepared with answers to common cruise staff interview questions. The following list includes some of the most commonly asked questions for cruise staff positions. Read through them carefully and practice your responses before your big day. Good luck!

• What experience do you have working in customer service?
• Describe a time when you had to handle a difficult situation with a passenger on board the cruise ship.
• How would you go about organizing and leading activities for passengers of all ages?
• Are you comfortable speaking in front of large groups of people?
• What strategies do you use to ensure that everyone is having a good time during an activity or event?
• Tell me about a time when you had to think quickly and come up with a creative solution to a problem.
• How do you handle complaints from passengers who are unhappy with their experience?
• What safety protocols do you follow when hosting events or activities on board the cruise ship?
• Do you have any experience with managing budgets or planning events?
• How do you stay informed about new trends in the cruise industry?
• What strategies do you use to promote upcoming events and activities to passengers?
• How do you handle conflicts between passengers or staff members?
• Explain your understanding of cultural sensitivity and how it applies to your role as Cruise Staff.
• What do you do if a passenger becomes ill or injured while on board the cruise ship?
• How do you handle situations where passengers become disruptive or unruly?
• What strategies do you use to build relationships with passengers and make them feel welcome?
• How do you ensure that all passengers are aware of the rules and regulations on board the cruise ship?
• What do you do if a passenger has a complaint about the food or services provided by the cruise line?
• How do you handle requests from passengers for special accommodations or assistance?
• Describe a time when you had to work with other departments (e.g. housekeeping, security) to resolve a problem.

1. What experience do you have working in customer service?

Cruise staff are expected to provide an exceptional experience to guests, so it’s important to show that you understand the importance of customer service. You should be able to explain how you’ve handled customer service issues in the past, as well as how you’ve gone the extra mile to ensure guest satisfaction. This question gives you a chance to demonstrate your customer service skills and show how you’ve helped contribute to successful interactions.

How to Answer:

When answering this question, you should focus on how your customer service experience has prepared you for this job. Talk about the challenges you’ve faced in previous roles and how you overcame them. You can also explain any specific techniques or strategies you use to ensure a successful customer service experience. Finally, be sure to mention any awards or recognition you’ve received for excellent customer service.

Example: “I have over five years of customer service experience in the hospitality industry. I’ve worked as a front desk agent, server, and tour guide—all roles that required me to provide exceptional guest experiences. In my current role as a concierge, I regularly go above and beyond for our guests by providing personalized recommendations and services. I was even recognized with an Excellence Award from my employer for consistently exceeding customer expectations. My customer service skills are top-notch, and I look forward to utilizing them in this cruise staff position.”

2. Describe a time when you had to handle a difficult situation with a passenger on board the cruise ship.

The job of a cruise staff is to ensure passengers have a pleasant and enjoyable experience while on board the ship. Part of this involves handling difficult situations, such as when a passenger is unhappy with a situation or has an issue with another passenger. The interviewer wants to make sure you can handle these situations with grace and professionalism, and that you can think quickly and come up with solutions.

When answering this question, it’s important to show your problem-solving skills and demonstrate that you can handle difficult situations with a level head. Talk about a time when you encountered a difficult situation on board the ship and how you handled it. Focus on what steps you took to resolve the issue, such as listening to both sides of the story, coming up with a solution that everyone could agree on, and following up afterwards to make sure everything was ok. Show that you are able to stay calm under pressure and are willing to go above and beyond to ensure passengers have an enjoyable experience.

Example: “I have extensive experience organizing and leading activities on cruise ships. I’ve been able to successfully create fun and engaging activities for passengers of all ages, from toddlers to seniors. When I’m planning an activity, I make sure to research different types of activities that cater to a variety of interests and age groups. I also ensure everyone is having fun and staying engaged throughout the activity by continuously monitoring their participation and providing feedback when necessary. I take feedback from the passengers very seriously and use it to improve future activities and make them even better.”

3. How would you go about organizing and leading activities for passengers of all ages?

Cruise staff are responsible for creating a fun and enjoyable experience for passengers of all ages. You need to be able to think on your feet and come up with activities that everyone can enjoy. This question is an opportunity for you to showcase your creativity and your ability to think outside the box. The interviewer wants to know that you can come up with fun and engaging activities that cater to a variety of passengers and their interests.

Start by talking about your experience with organizing and leading activities. Make sure to include any relevant examples of times when you have done this in the past. Then, explain how you would go about creating activities for passengers of all ages. Talk about how you would research different types of activities that cater to a variety of interests and age groups. Explain how you would ensure everyone is having fun and staying engaged throughout the activity. Finally, discuss how you would use feedback from passengers to improve future activities and make them even better.

Example: “I have a lot of experience organizing and leading activities for both children and adults. For example, I recently led an outdoor scavenger hunt that was enjoyed by people of all ages. When it comes to creating activities for passengers of all ages on a cruise ship, I would start by researching different types of activities that cater to a variety of interests and age groups. Then, I would create a schedule with the activities that are most likely to be enjoyed by everyone. During the activity, I would make sure to stay engaged and attentive to the needs of the participants to ensure everyone is having a good time. Lastly, I would use any feedback from the passengers to improve future activities and make them even better.”

4. Are you comfortable speaking in front of large groups of people?

Working on a cruise ship means interacting with passengers on a daily basis. This could involve introducing passengers to new activities, leading them in team activities, or even hosting a show or event. All of these require the ability to speak in front of large groups of people, so the interviewer wants to make sure you’re comfortable presenting yourself in front of a crowd.

You should answer this question honestly. If you’re not comfortable speaking in front of large groups, it’s okay to admit that and explain how you plan on overcoming your nerves. On the other hand, if you are comfortable, you can talk about any prior experience you have with public speaking or leading activities. Be sure to emphasize your enthusiasm for interacting with passengers and your ability to engage them.

Example: “Yes, I am very comfortable speaking in front of large groups. In fact, I have experience leading team-building activities as a camp counselor and hosting events as part of my student organization at college. I’m confident in my ability to lead and engage passengers with enthusiasm.”

5. What strategies do you use to ensure that everyone is having a good time during an activity or event?

Cruise staff are responsible for the overall enjoyment of their passengers. They must be able to effectively manage activities and events to ensure everyone is having a good time. This question is asked to evaluate the applicant’s ability to lead and engage, as well as their creativity and problem-solving skills.

The best way to answer this question is to provide examples of strategies you have used in the past. You could talk about how you assess the group’s interests and create activities that cater to those interests, or how you encourage participation by using fun games or activities. You can also discuss your ability to troubleshoot any potential issues that may arise during an activity or event and how you handle difficult passengers.

Example: “I always like to start off by assessing the group’s interests and tailoring activities accordingly. I also make sure to provide clear instructions and break down any complex tasks into more manageable steps so that everyone can understand what is expected of them. Additionally, I use a variety of fun games and activities to encourage participation. If there are any issues or conflicts during an activity or event, I try to address them quickly and calmly to ensure everyone is still having a good time.”

6. Tell me about a time when you had to think quickly and come up with a creative solution to a problem.

Cruise staff often have to work in fast-paced, dynamic settings, and they need to be able to come up with creative solutions to problems that may arise. They need to be able to think on their feet and come up with creative solutions that help to resolve the issue quickly and efficiently. This question allows the interviewer to gauge your ability to think quickly and come up with creative solutions.

Before the interview, think of a time when you had to come up with a creative solution to a problem. Describe the situation and explain how you used your quick thinking and creativity to solve the issue. Talk about what steps you took to come up with the solution and how it ultimately helped resolve the problem. Show that you can think quickly and have the ability to come up with creative solutions in challenging situations.

Example: “When I was working as a cruise ship staff member last year, we had to quickly come up with an alternative solution when there were not enough life jackets for all of the passengers. We needed to find a way to provide enough safety equipment while still ensuring that everyone could enjoy the experience. So I came up with the idea of creating a pool game where the participants would have to wear their life jackets throughout the duration of the game. This allowed us to make sure that everyone had access to a life jacket and also provided some entertainment for the passengers.”

7. How do you handle complaints from passengers who are unhappy with their experience?

Cruise ships are full of customers who are trying to have the best vacation possible. That means that when something goes wrong, they’re likely to be disappointed. It’s the job of the cruise staff to make sure that those passengers are able to have the best experience possible, and that includes responding to complaints and resolving any issues that arise. By asking this question, the interviewer wants to know that you’re capable of handling those complaints in a way that is professional, calm, and effective.

The best way to answer this question is to talk about how you would handle a complaint from a passenger. Start by talking about your ability to remain calm and professional in stressful situations, as well as your willingness to listen to the customer’s concerns. Talk about how you would investigate the issue and work with other departments or personnel on board to come up with a resolution that both parties can agree on. Finally, emphasize your commitment to making sure that the customer leaves satisfied and happy.

Example: “I understand how important it is to ensure that passengers have a positive experience on the cruise. When faced with a complaint, my first priority is to remain calm and professional while actively listening to the customer’s concerns. I would then work to investigate the issue and collaborate with other departments or personnel on board to come up with an actionable solution. My ultimate goal when responding to complaints is to make sure the customer leaves happy and satisfied with their experience.”

8. What safety protocols do you follow when hosting events or activities on board the cruise ship?

Cruise staff are expected to host events and activities on board the cruise ship. These activities involve many people and often involve risks. It is important for the interviewer to know that the candidate is aware of the safety protocols that need to be followed when hosting these events. Knowing the safety protocols for any activities being hosted on board is essential for cruise staff.

The best way to answer this question is to provide specific examples of safety protocols you have followed in the past. Talk about how you have ensured that all participants are aware of the risks involved and what steps you take to mitigate those risks. You should also mention any additional precautionary measures you take such as having life jackets available or providing first aid kits on board. Finally, emphasize your commitment to safety and explain why it is important for cruise staff to be mindful of these protocols.

Example: “I take safety protocols very seriously when hosting events and activities on board the cruise ship. I always make sure all participants are informed of the risks involved and that the necessary safety measures are in place. I also double check that all safety equipment is available, such as life jackets, first aid kits, and fire extinguishers. I also make sure that all participants are aware of the safety instructions and that they are adhered to at all times. I understand that safety is of the utmost importance and I take every precaution necessary to ensure the safety of all participants.”

9. Do you have any experience with managing budgets or planning events?

Cruise staff are often responsible for entertaining guests, planning activities, ensuring budgets are met, and providing excellent customer service. Having the ability to manage budgets and plan events is key to being successful in this role. Interviewers will want to know if you have the experience and skills necessary to be successful in this role.

You should be prepared to answer this question by discussing any past experience you have with budget management and event planning. Talk about any specific projects or initiatives that you’ve worked on in the past where you had to manage a budget or plan an event. If you don’t have much experience, explain how you would go about managing budgets or planning events if given the opportunity. Showing your enthusiasm for the role and your willingness to learn will help demonstrate your suitability for the position.

Example: “I have managed budgets in the past for a variety of projects, including coordinating the budget for a large-scale music festival. I am well-versed in budgeting and financial management, and I am comfortable working with a variety of software programs to track and manage budgets. I have also planned events for my university’s student association, including a gala dinner and a fundraising event. I have a lot of experience in coordinating vendors, managing logistics, and ensuring that the event runs smoothly. I am confident that I can bring my experience to this role and make a positive impact on the cruise staff team.”

10. How do you stay informed about new trends in the cruise industry?

Cruise staff need to be knowledgeable about the cruise industry, from the latest trends in customer service and hospitality to the newest safety protocols. Being able to stay informed about new developments in the industry shows that you’re committed to providing the best customer experience possible. It also shows that you’re willing to go the extra mile to ensure that your passengers have a great experience.

You can start by mentioning the resources you use to stay informed. This could include reading industry magazines, attending conferences and seminars, or following cruise-related blogs and websites. Additionally, you can talk about how you keep up with current events in the cruise industry, such as new ships launching or changes in regulations. Finally, you can mention any other methods you use to stay informed, such as talking to colleagues or networking with professionals in the cruise industry.

Example: “I stay informed about the latest trends in the cruise industry by reading industry magazines, attending conferences and seminars, and following cruise-related blogs and websites. I also keep up with current events in the cruise industry, such as new ships launching or changes in regulations. Additionally, I talk to colleagues and other professionals in the industry to find out what’s new and what’s happening in the cruise industry. I’m always looking for ways to stay on top of the latest trends so I can provide the best customer experience possible.”

11. What strategies do you use to promote upcoming events and activities to passengers?

Cruise staff are responsible for engaging passengers, so it’s important to understand how they plan on doing that. They need to know what techniques they would use to promote upcoming events and activities to passengers, as well as how they’d go about ensuring everyone is aware of what’s happening. It’s also important that they can think of creative ways to get passengers involved and excited about the activities on board.

You should come prepared to discuss the strategies you use for promoting events and activities. You can talk about how you would create promotional materials, such as flyers or posters around the ship, emailing passengers with information, and making announcements on the PA system. Additionally, you could discuss how you’d use social media platforms to reach a wider audience and spark interest in upcoming events. It is also important to mention that you would be proactive in engaging passengers directly by talking to them one-on-one and encouraging them to participate.

Example: “I have experience in event promotion, so I understand the importance of getting the word out about upcoming activities. I would create promotional materials, such as flyers and posters, and make announcements over the PA system. I would also use social media platforms to reach a wider audience and create interest. Additionally, I would be proactive in engaging passengers directly by talking to them one-on-one and encouraging them to participate. I believe that by using a combination of these strategies, I can effectively promote upcoming events and activities to passengers.”

12. How do you handle conflicts between passengers or staff members?

Cruise staff members are expected to be able to handle a variety of situations, including conflicts between passengers or staff members. This question is designed to assess how you would handle a situation that could potentially get out of hand, and whether you have the skills to de-escalate the situation and bring it back under control. It also shows whether you have the ability to stay calm and take charge in a difficult situation.

Start by talking about your experience in dealing with conflict. Talk about how you have handled similar situations in the past, and discuss any strategies you have used to de-escalate a situation. Be sure to emphasize that your priority is always to ensure safety and comfort for all passengers and staff members. Show that you are willing to take initiative and use problem solving skills to resolve conflicts quickly and effectively.

Example: “I have experience in dealing with conflicts between passengers and staff members in my previous roles. My approach is always to remain calm, listen to both sides of the story, and use problem solving skills to find a resolution. I prioritize safety and comfort for all passengers and staff members, and I am always willing to take the initiative to resolve conflicts quickly and effectively. I have a great deal of empathy and I am confident in my ability to diffuse a potentially explosive situation and come up with a solution that works for everyone involved.”

13. Explain your understanding of cultural sensitivity and how it applies to your role as Cruise Staff.

Cruise ships bring together people from all over the world and it’s important that all staff members understand the importance of cultural sensitivity. When interviewing for cruise staff, the interviewer wants to ensure that you understand the importance of respecting and understanding different cultural backgrounds, customs, and values. They will also want to ensure that you understand the need to provide excellent customer service to all guests regardless of their background.

Begin your answer by talking about the importance of cultural sensitivity and how it applies to customer service. Explain that you understand the need to provide excellent customer service to all guests, regardless of their background or culture. Talk about how you would go out of your way to ensure that all guests feel welcome and respected on board the ship. Finally, mention any experiences you have had with different cultures and how they have helped shape your understanding of cultural sensitivity.

Example: “I believe that cultural sensitivity is incredibly important, especially when it comes to providing customer service. As a cruise staff, I understand the need to be respectful and accommodating to all guests, regardless of their cultural background. I have had the opportunity to travel to different countries and gain a better understanding of different cultures and customs, and this has helped shape my approach to customer service. I am always mindful of the importance of providing excellent customer service to all guests, and I strive to create a welcoming and inclusive environment on board the ship.”

14. What do you do if a passenger becomes ill or injured while on board the cruise ship?

Cruise staff need to be prepared to handle any situation that might arise while at sea. This question is designed to assess how you respond to potential medical emergencies, which could include anything from minor injuries to more serious medical problems. It also shows how you prioritize safety and the well-being of passengers and crew members.

The best way to answer this question is to be prepared with a step-by-step plan of action. Start by stating that you would immediately assess the situation and determine if medical attention is required, then explain how you would go about obtaining help. You should also mention any experience or training you have in dealing with medical emergencies, such as first aid or CPR certification. Finally, emphasize your commitment to ensuring the safety and well-being of all passengers and crew members on board.

Example: “I would assess the situation quickly and determine if medical attention is required. If necessary, I would contact the ship’s medical staff and provide them with the details of the passenger’s condition. I would also contact the appropriate personnel to arrange for any necessary medical supplies and transport. Additionally, I would ensure that the passenger is kept comfortable and safe until medical attention arrives. I have first aid and CPR certification, so I am well-equipped to handle medical emergencies. Above all, my priority would be to ensure the safety and well-being of all passengers and crew members on board.”

15. How do you handle situations where passengers become disruptive or unruly?

Cruise staff need to be able to keep order and maintain a pleasant atmosphere aboard the ship. You must be able to handle any situations that arise with poise and professionalism. This question is designed to get a sense of how you’d manage such a situation and if you have the necessary skills to handle the job.

A good answer to this question should demonstrate your ability to remain calm and professional in difficult situations. Talk about how you’d handle a situation where passengers become disruptive or unruly, such as reminding them of the ship rules, speaking to them calmly and firmly, and if necessary, involving security personnel. Show that you have experience dealing with challenging people and can maintain control of the situation without escalating it further.

Example: “When dealing with disruptive or unruly passengers, I always make sure to stay calm and professional. I’ll first remind them of the ship’s rules and regulations and explain why they need to be followed. If this doesn’t work, I’ll speak to them firmly but politely and explain how their behavior is affecting others. If the situation escalates, I’ll involve the security personnel if necessary. I believe my experience in customer service and my ability to remain composed in difficult situations make me well-suited for this role.”

16. What strategies do you use to build relationships with passengers and make them feel welcome?

Cruise staff play a vital role in making sure passengers have a great experience during their vacation. The interviewer wants to know that you understand the importance of customer service and can use it to build relationships with passengers and make them feel welcome. They’ll want to know that you have strategies in place to ensure that passengers have a great experience.

To answer this question, you should emphasize the strategies that you use to build relationships with passengers and make them feel welcome. Talk about how you take the time to get to know each passenger, ask questions about their interests, and create a personal connection with them. Showcase your ability to be friendly and personable while still following company policies and procedures. Also, discuss any past experiences where you have successfully used these strategies to make sure passengers had a great experience on board.

Example: “I understand the importance of customer service and relationships when it comes to providing a great experience for passengers. I like to take the time to get to know each passenger and ask questions about their interests. I also like to make sure I’m following company policies and procedures while still being friendly and personable. I believe these strategies help create a personal connection with passengers and make them feel welcome. I have had great success in the past using these strategies to make sure passengers had a great experience on board.”

17. How do you ensure that all passengers are aware of the rules and regulations on board the cruise ship?

On a cruise ship, it is important to ensure that all passengers are informed of the rules and regulations. This is not only for their safety, but also to ensure that all passengers are having an enjoyable and comfortable experience. The interviewer wants to know that you are capable of informing passengers of the rules and regulations in an effective and efficient manner.

To answer this question, you should emphasize your communication and organizational skills. Explain how you would ensure that all passengers are aware of the rules and regulations by outlining a plan for informing them. For example, you could mention that you would create informative posters to be placed around the ship, hold informational meetings with passengers throughout the voyage, or set up an email list for passengers to receive updates about any changes in rules or regulations. Additionally, you can highlight any past experience you have had in customer service or hospitality roles, as well as any relevant training courses you have taken.

Example: “I understand the importance of ensuring that all passengers are aware of the rules and regulations on board the cruise ship. To ensure that this happens, I would create informative posters to be placed around the ship and hold informational meetings with passengers throughout the voyage. I would also set up an email list for passengers to receive updates about any changes in rules or regulations. I have experience in customer service and hospitality roles, and I have taken several training courses related to cruise ship safety and regulations. I am confident that my skills and experience can help ensure that all passengers are aware of the rules and regulations on board the cruise ship.”

18. What do you do if a passenger has a complaint about the food or services provided by the cruise line?

The job of a cruise staff member is to ensure that all passengers have a pleasant and enjoyable experience on the cruise. It is important for the interviewer to know that you understand how to properly handle any complaints that may arise from a passenger, as well as how to effectively resolve the issue. This question helps to gauge the candidate’s customer service skills and problem-solving ability.

The best way to answer this question is to explain the steps you would take in order to address a passenger’s complaint. You should start by listening carefully and actively to the passenger, acknowledging their feelings and validating their concerns. Show empathy and understanding towards the passenger while remaining professional. Explain what measures will be taken to resolve the issue, such as offering an apology or providing a refund or compensation. Finally, follow up with the passenger to ensure that they are satisfied with the resolution.

Example: “If a passenger has a complaint about the food or services provided by the cruise line, I would start by listening carefully and actively to the passenger, acknowledging their feelings and validating their concerns. I would then explain what measures will be taken to resolve the issue and provide an apology or compensation if necessary. I would also follow up with the passenger to ensure that they are satisfied with the resolution. I believe that my customer service skills, problem-solving ability, and ability to empathize with passengers will help me to handle any complaints in a professional and effective manner.”

19. How do you handle requests from passengers for special accommodations or assistance?

Cruise staff are expected to provide a high level of service to all passengers. This means being able to handle requests for special accommodations or assistance with a positive attitude and professionalism. In this type of role, it’s important to show that you’re open to accommodating passengers’ requests and that you’re able to do it with the utmost courtesy.

To answer this question, you should provide an example of a time when you had to handle a request for special accommodations or assistance. Talk about the steps you took and how you were able to meet the passenger’s needs in a timely manner. Be sure to emphasize your customer service skills and focus on how you were able to make the passenger feel comfortable and satisfied with their experience.

Example: “I always strive to provide the best customer service possible to all passengers. When a passenger requests special accommodations or assistance, I make sure to listen carefully and understand their needs. I then take the necessary steps to ensure their request is fulfilled, such as consulting with colleagues or researching the best options. I always make sure that the passenger is kept informed throughout the process and that they’re satisfied with the outcome. I also take the time to thank them for their understanding and patience.”

20. Describe a time when you had to work with other departments (e.g. housekeeping, security) to resolve a problem.

Cruise staff often have to work with other departments on the ship to ensure that the guests have a great experience. This question is meant to gauge how well you communicate and collaborate with other departments, how well you understand their roles, and how well you can problem-solve. It also gives the interviewer a better understanding of how you work in a team environment.

You should come prepared with a story about how you worked with other departments to solve a problem. Talk about the issue that arose, what steps you took to resolve it, and how you communicated with other departments in order to find a solution. Be sure to emphasize your ability to think on your feet and work well with others.

Example: “Last summer, I was working as a cruise staff member and we had a situation where a group of guests had requested a special service that our onboard staff was not able to provide. I had to work with the housekeeping, security, and engineering departments to come up with a solution. I coordinated with the other departments to develop a plan and was able to quickly resolve the issue to the satisfaction of the guests. My ability to think on my feet, coordinate with other departments, and come up with creative solutions to problems makes me a great fit for this role.”

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MockQuestions

Royal Caribbean International Mock Interview

To help you prepare for a Royal Caribbean International job interview, here are 30 interview questions and answer examples.

Royal Caribbean International was updated by Kevin Downey on July 10th, 2023. Learn more here.

Question 1 of 30

Have you ever worked in a cross-functional environment?

What You Need to Know

1st entry level example, 1st answer example, 2nd answer example.

Cruise ships are heavily cross-functional since many departments and personnel often work closely together to ensure things run smoothly. Your interviewer is curious how adaptable you are to coordinating with others, and how you answer could offer insights into your interpersonal skills.

"Based on the nature of this position, it would seem that I would have to occasionally work with other related behind-the-scenes teams. I am a people person and have no problem working across teams. I consider myself an ambassador in every way. Also, if I were to venture into a common area and a passenger comes to me with a concern, I would make sure to direct them to someone who could help them, or find someone who could help them and send that person to them."

"I have worked in many cross-functional environments. Currently, I lead the dining service team and collaborate with the kitchen management and bartending staff very regularly. We all work well together to ensure an amazing dining experience for our guests."

"The cruise line which I currently work for is highly collaborative. We are a 'complete guest experience' organization, so we have meetings together with our casino, watersports, entertainment and excursions, dining staff, and also our cabin crew on a daily basis. Goals are clear, and we all understand how each department works to complement the other."

Next Question

30 Royal Caribbean International Interview Questions & Answers

Below is a list of our Royal Caribbean International interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Table of Contents

• 1.   Adaptability Questions
• 2.   Behavioral Questions
• 3.   Career Goals Questions
• 4.   Compatibility Questions
• 5.   Competency Questions
• 6.   Conflict Questions
• 7.   Customer Service Questions
• 8.   Direct Questions
• 9.   Discovery Questions
• 10.   Diversity Questions
• 11.   Education Questions
• 12.   EQ Questions
• 13.   Experience Questions
• 14.   Job Satisfaction Questions
• 15.   Problem Solving Questions
• 16.   Salary Questions
• 17.   Situational Questions
• 18.   Stress Questions
• 19.   Teamwork Questions

Adaptability

1. Have you ever worked in a cross-functional environment?

Written by Kevin Downey on July 8th, 2023

2. How do you feel about the Royal Caribbean International dress code and code of conduct?

As there are many unique requirements for rooming, boarding, and working months at sea, your interviewer is trying to determine whether you have a full comprehension of what the shipboard lifestyle working looks like. As detailed on their FAQs page about shipboard jobs, they explain that "As a team, we like to project a consistent and professional image; therefore, we have carefully chosen a uniform for most positions. Uniforms will be provided onboard and there are some uniform items that are considered personal items crew are required to pay for. Your recruiter or hiring partner will discuss this with you in more detail." Royal Caribbean International has a dress code for a variety of reasons, inclusing ensuring their crew can be easy to identify, especially concerning issues surrounding safety.

Written by Kevin Downey on July 9th, 2023

"I have no problem adhering to the dress code, and reviewed everything I could find online. The uniform items that are considered personal items, are those the pair of black pants, white shirt and a pair of comfortable black shoes that the website suggests one pack?"

"I have looked through your employee code of conduct and have seen your dress code online. I am happy to comply with both and find them very reasonable."

"I am sure that the code of conduct and employee dress code are very reasonable."

3. What interests you in working shipboard as opposed to shoreside?

You can find several value propositions on their website aiming to attract ideal candidates who would find the lifestyle of working onboard appealing. "Working on a ship is an opportunity to free yourself from the conventions and tedium of life on land. Gone are the days of sitting frustrated in traffic, or staring out the window at the same view. Each day with Royal Caribbean is a chance to wake up in a new place, interact with colleagues and guests from around the world and experience the ocean as your personal playground."

How to Prep

Before your interview, research everything you can about the lifestyle of working on a cruise ship. Many of these questions are answered on Royal Caribbean websites. Go in knowing yourself, and your pragmatic and emotional needs, all the pros and cons, and ask yourself whether this is the right lifestyle for you. Doing this in advance will fully prepare you for answering this question.

Entry Level Example

"After college, I did a lot of backpacking through Europe, among a few other places, and stayed at a lot of youth hostiles. I felt like I never really got enough of that. So I am excited about the prospects of this lifestyle, meeting new people and building something of a community with them. I am no stranger to hard work, and the opportunity to work and travel at the same time is right up my alley."

Answer Example

"When you have fewer demands on your time outside of work life, it allows for more down time. When I worked onshore, it seemed that I was always running errands, or that there was some demand on my personal time. Here I feel taken care of. With this life, I have more downtime. More time for me to recharge, to meditate. And there is no better way to meditate than staring out at the waves and watching the dolphins or flying fish, or watching the sunrise or set."

Experienced Example

"I was never cut out for working a typical 9 to 5 job. When I got out of school, I travelled up to Alaska and worked at the fisheries, and those conditions were far more difficult than ship life. So I have a lot of experience rooming and boarding for work. I suppose I am something of a nomad at heart. It feels like I am always traveling someplace new. I love it."

4. How important is healthy living to you?

Royal Caribbean places a great deal of emphasis on ensuring their employees embrace healthy living. "Staying healthy is a priority for many of our team members, irrespective of where in the world their job might take them. As you travel to all the exciting places around the globe with us, we want to help ensure that you have access to all of the things that make a healthy lifestyle possible. Onboard our ships, we have a wide range of healthy food options that cater to every dietary need, as well as fully-equipped workout facilities. Whether you're taking a morning jog while enjoying a panoramic view of the open ocean, or discovering a new cuisine in an exotic port-of-call, a career with Royal Caribbean can be an opportunity to build a balanced lifestyle."

Why the Interviewer Asks This Question

Royal Caribbean requires a clean bill of health for at least two years before bringing someone onboard. This is likely to ensure that each employee is physically capable of performing the duties of their job, as well as having a decreased likelihood of presenting any medical emergencies that extend beyond the capabilities of their medical staff. Additionally, they acknowledge the impact staying active has on one's mental health, which can be impacted by living for months at sea. So go in prepared for this question, and confront the realities in your answer.

"Part of the allure of this job is that I would be getting a solid workout all day long when at work. Also, I workout pretty regularly, and enjoy going on long walks when there is a view to be enjoyed, usually walking on the beach. I can only dream of how incredible it must be going for walks on deck and taking in the sprawling ocean views."

"I am a regular jogger, and I love spending time at the gym. I also eat very healthy, and meditate as well. I am very focused on balancing mind, body, and spirit."

"Very important. I will participate in any activity available onboard. I love swimming laps in the pool and if I am not there you can find me in the crew gym."

Career Goals

5. What type of promotion, or long-term opportunities, would you be looking for from Royal Caribbean International?

Your interviewer is looking for candidates who are suited for this lifestyle, and who feel that their company culture is the right fit for them. The best method of assuring your interviewer of this is showcasing how thoroughly prepared you are for this interview. So spend time researching all of their positions, determine if there are other roles you might be interested in the future, and determine if you can imagine yourself enjoying a long-term career with Royal Caribbean. Take a look at the types of roles that you could work your way up to. As they advertise on their website, "We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey. Chart your own course."

"I'd totally be up to exploring further opportunities. I saw that many people who worked shoreside eventually moved into shipboard positions. I also thoroughly explored all the positions available. I feel as I enter this industry, this position would be the best fit for me, and I am interested in exploring more options once I have more experience living the lifestyle and building a community."

"Looking through the Royal Caribbean International website I see that you have a lot of opportunity for leadership growth which includes multiple management and director type of roles. I have a keen interest in the Director of Hospitality position you currently have posted. I know it would take some time for me to work my way into a role such as that; however, I am willing to do what it takes to get there. I am in this job search to find a long-term opportunity."

"I am interested in earning my way into a Cruise Assistant Director role over time. I know that it will take years of dedication and training, but I am passionate for career growth in the cruise industry and am willing to do what it takes. I read that you have an opening which requires more HR and personnel training than I currently have. Do you recommend a specific training path?"

Compatibility

6. Why do you want to work for Royal Caribbean International over other cruise lines?

Spend adequate time researching not only their entire company website, and not just their careers page, but also online reviews, and pages that detail how they stand apart from their competition. Learn everything you can about their company, and how they stand apart from their competitors. For example, on Royal Caribbean's blog, they cover this topic in an article titled, "What makes Royal Caribbean different from other cruise lines?" In this article, they say that they are a leader in offering more onboard activities, such as rock climbing, ice skating and surfing at sea. They also advertise they have the biggest cruise ships in the world, that they focus on families, and have they have greatest value for the cost of a ticket.

"My interest in working for Royal Caribbean International comes from the fact that I had an incredible experience on your cruise line a few years ago. When we got back to our port, I didn't want to get off. It was unforgettable. Your crew is upbeat and welcoming, and I would be proud to be a part of that as a representative of Royal Caribbean International."

"Your workplace culture, branding, and overall vibe have spoken loudly to me for a while now, over any of your competitors. I am excited about the possibility to create that sense of adventure for the passengers who trust Royal Caribbean International for their special holiday experiences. I also appreciate all the activities you offer your crew, and the size of your ships, and your fleet present more interesting travel opportunities and activities than other companies out there."

"I am very impressed with the size of your ships and the size of your fleet. Just looking at the shoreside and shipboard opportunities in the company, I feel like there is a lot of room for growth here. Right now the nomadic lifestyle being shipboard presents suits my lifestyle. But I don't know what the future would bring, so it is comforting to see all the shoreside opportunities you company offers as well."

View This Question and Answers

7. What do you expect from our workplace culture?

The interviewer is trying to gauge your understanding of what life shipboard looks like, and that you are capable of following through on your commitments. If you decide that you are not up to the task, and you are rooming with someone else, they are not going to turn the ship around to bring you home, and neither is it good for the crew morale to have someone who is discontent. If hired, you will need to sign a contract of employment, with stipulations specific to Royal Caribbean. For example, in some cases, depending on your location and the ship's location, you may need to fly to the nearest airport, which will be at the your expense for the first contract. "The company covers the cost of repatriation after your contract is concluded as long as you satisfy the basic requirements of your assignment."

It's vital to into your interview with realistic expectations, and not thinking that the job is all fun and games because you will be traveling around the world. Many pursue this opportunity for the money. From your interviewer's perspective, these are the wrong reasons, and they need to make sure you are doing it for the lifestyle, and the benefits such a lifestyle can bring. Discuss what you understand about their workplace culture aboard their cruise ships.

Here's a testimonial from one of their employees posted their website praising the lifestyle and the opportunity it brings; "I feel honored every time I walk through these doors, and I've had so many opportunities to grow and pave my own path. Our culture empowers each employee to discover the work that fulfills them, no matter where they start. The connections made here are rooted in support of each other and in a profound respect for the work we all do to deliver our products to our guests. No matter your background, you'll be known for the good that you do for your team, our communities, and Royal Caribbean Group's purpose." Also, before your interview, read the Royal Caribbean Blog post that offers "A look at the secret crew-only areas on the world's biggest cruise ship." Spend adequate time assembling the big picture of what it looks like spending months on board a ship with little time off and living in small quarters.

"I imagine it's tough and, at the same time, rewarding. I have no doubt there will be some growing pains as I get accustomed to working on a ship away from home and everything familiar, and I know that some days will be more emotionally challenging than others. But I am eager for the excellent training opportunities, new experiences, and the adventure this will bring. Once acclimated, I have no doubt I'll have trouble returning to life as I knew it, and will want nothing more than to get back onboard and launch off again."

1st Experienced Example

"It sure is a unique position to be in, working on a ship for long periods of time. It's not always fun and games like in movies, or that 70s TV show, The Love Boat. What I love is the sense of community, and going ashore when I can. I love the ease of the lifestyle, never really having to prepare my own meals, and having my free time being completely my own. I love the hard work. I love my sea legs."

2nd Experienced Example

"As I see it, the way of life onboard a ship is about community, and living with others in a place where you work, eat, sleep, and play, day in and day out. Yet at the same time you are traveling, or are at sea, and you are working together to make adventure happen. Working on a cruise ship is a unique experience, and not always fun or easy. I love putting in the hard work. It's all part of this ongoing, life-changing experience."

8. What would you say are your top three qualities?

When considering how to describe yourself, try to choose words that align with the identity of their brands. They describe their fleet as "the boldest cruise ships at sea." They describe the experience their passengers will have as an adventure. Additionally, the core values are Fairness, Integrity, Honest, and Trustworthiness. Lastly, they pride themselves on their code of ethics: "We take ownership for our actions." So when advertising your qualities to your interviewer, show you are aware of what it takes to be a successful employee at Royal Caribbean International, that you feel this is the right fit for you, and you the right fit for them.

"I would say that I am most happy when I have a sense of adventure in my life. I consider myself a bold adventurer. Aside from that, I'd say that I am a great listener, and am very fair and trustworthy. I would say I am an excellent communicator, and always hold myself accountable for my commitments and actions."

"I would say I am great at adapting to changing situations, am a quick problem solver, and I carry a positive attitude everywhere I go. I believe that I fit the bill in all three of these areas. My references could vouch for this as well."

"I have no doubt hiring cruise line staff is a difficult task. If I were in your shoes I'd want to find people who excel in customer service, who can handle the unique lifestyle and at the same time, stay as long-term as possible. I imagine the industry attracts more transient individuals that you would prefer. If I were hiring, I would look for someone dedicated to the hospitality industry, has a genuine interest in travel, and who wanted to work in a close-knit team environment. I would be sure to check references as well. Check my references and you'll see I'm all I say I'm cracked up to be, and meet all these qualifications."

9. Do you think you can sustain the cruise ship lifestyle for the long term?

The cruise ship lifestyle is a challenging one, especially considering that a person is expected to live shipboard for many months at a time. This is such a commitment that it requires a contract of employment, and most positions require a 6 to 9 month contract. They also want to ensure that you have the emotional intelligence required to stay balanced while prioritizing your health and wellbeing. "We understand the importance of health and wellbeing, and we provide the resources to help our employees live their happiest and healthiest lives. We offer a variety of health services at your fingertips, with a clinic, fitness classes, chiropractor and more, all on-site." So consider what you would do to endure any hardships that you could anticipate being committed to the long run. Discuss how you would manage this lifestyle for such long durations at a time.

"I spent time of lot of researching the cruise ship lifestyle and I believe it would suit me. I am highly energetic, and like keep busy. This position would only get better if I was granted the opportunity to do it long term."

"I do believe that I can sustain this lifestyle for the long term. I am an extrovert who loves gaining new experiences. I do not need a lot of downtime to recharge, and am known for my high levels of energy. With the correct training, I believe I can succeed in this role with Royal Caribbean International for the long term."

"I am no stranger to this lifestyle and it suits me well. To be honest, after trying a life shoreside, I just can't wait to get shipboard asgain. There's no place I'd rather be."

10. Describe the typical Royal Caribbean International customer, and the type of vacation they are seeking.

Royal Caribbean places a lot of emphasis on being a cruise line that offers adventure for the whole family, while offering great value at an affordable price. But they also try to appeal to singles and couples as well. "Whether you're traveling solo or vacationing with the whole extended family, you'll have all kinds of ahh-inducing cruise rooms to choose from, like affordable connecting staterooms that are perfect for groups, romantic rooms for couples craving rejuvenation and relaxation, and even a thrill-filled Ultimate Family Suite with a private game room and in-suite slide." Spend time on the commercial website and study the audiences they are marketing to. This will give you a broader sense of the kinds of passengers you'll be working among, and will inform your interviewer of how well prepared you are for the role.

"I assume anyone who want the option of comfort while often being able to explore varying destinations. I'd say every passenger has a little tourist and a little traveler in them. No doubt you get some singles and some couples onboard. With all the options for the family to enjoy together, and others to occupy the kids allowing the parents some alone time, I imagine it's families more than anything."

"I read online that the majority of your customers are upper-level income earners, mostly married, ages 45 and over. I also read that many of your customers come back for a cruise every three years which is an excellent rate considering the planning and cost associated with such elaborate vacations. I would say that your average customer is seeking a blend of adventure and luxury. Is this correct?"

"I have been on a couple of cruises through Royal Caribbean International and found that your cruises are very family oriented. My research tells me that your customers are seeking a vacation out of the ordinary, where they can leave their cares at home. It's been a while, but the last cruise line I worked on was more oriented to singles and was a bit more reserved and stuffy. This feel more of a good fit for me."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

Rachelle's Feedback

11. How would you handle a rude customer?

As they advertise online, your "access to guest areas will depend on your position." So encountering such a situation might prove rare, and if you aren't working in hospitality, often hearing out a customer's concerns, empathizing with them, and letting them know you will reach out to the appropriate party who can address their concern is sufficient. But look up their code of conduct and their core values, and customize your answer according to your position. Ultimately, you want to conduct yourself in such a way that preserves their reputation while taking ownership of the situation, and "strive to exercise the basic virtues of respect, dignity, courtesy."

"I have thick skin. I'm resilient, and in such situations remain calm, kind, and polite, regardless of their feelings. Their feelings are theirs and mine are mine. Also, it's amazing what a warm smile will accomplish."

"I would try to ignore the fact that they were being rude. If they were being abusive, I would excuse myself. But if they were just being rude, well, that's subjective, and they might not realize it. In which case, I would be courteous in return."

"When I was working as a bartender, I handled many rude customers, but that normally happened only after they were intoxicated. But that's just one circumstance. Normally when someone is rude, there's an underlying reason for it, and it rarely has anything to do with me. What's happening in me is typically that of calm, happiness, and perspective. So, I let it slide off my back. I just kept smiling, and doing my job! Smile, try to be helpful and act according to my character, and move on."

Customer Service

12. How would you go above and beyond to make a guests' vacation their best trip ever?

Familiarize yourself with Royal Caribbean's customer service philosophy, which they define as 'Delivering the Wow'. After studying their approach, spend time research your experience and the type of customer service you deliver, and determine how the two align. As they state online, "We go above and beyond to create a safe, healthy environment for guests and provide unforgettable cruise experiences. Our commitment to Gold Anchor Service and 'Delivering the Wow' echoes in every interaction, as we celebrate your achievements through recognition and career advancement. We firmly believe that great vacations begin with great employees. Join our team and start your own adventure."

"I know how I would like to be treated on my 'home away from home' and would start by remembering guests names, and their preferences. I would greet them with a smile every time. I would do my part in ensuring that every interaction was positive and friendly, with the hope that nothing would interrupt them having a great time."

"Customer service is one of my key strengths. I will commit to delivering the best service ever, ensuring a memorable trip, by providing more than just their basic needs. Asking a guest how their excursion was, helping them with any of their needs, and would always be on the lookout to go above and beyond and make their experience more memorable. I'd look forward to improving on my skills as well through any training Royal Caribbean International provides."

"I'd do everything I could to ensure all of our passengers were having an unforgettable cruise experience. I'd try to make sure through my every interaction that every step of their adventure was not only a wow experience, but a safe and healthy one as well. There our guests and I would want them to feel like welcome guests."

13. How would you rate your customer service skills?

Your interviewer would like assurance that you are trustworthy and that your conduct enhances their reputation. As they state in their core values, they "are devoted to making a difference." They go on to state, "When people choose to sail the world with us, we owe it to them to make their trips as relaxing, safe and healthy as possible. We honor their trust and loyalty by continually raising the bar."

How to Answer

Think of your customer service experience and how well you could perform according to your role. Depending on the role you'll be playing on a cruise line, with the number of passengers onboard, you may experience many interactions each day, around the clock, whether you are on duty or off duty. So answer this question by offering your interviewer your clear picture of the expectations before, then relay with sincerity that you are up to the task and would act according to their values.

"I am newer to my career but have taken a course in dispute resolution and strategic problem solving while attending university. My new business administration degree also offers a great deal of knowledge when it comes to savvy decision making and clear communication. I am confident in the knowledge that I possess and look forward to furthering my training with Royal Caribbean International."

"I have spent the past eight years in a hospitality environment, first with boutique hotels, and then in resort hotels. My customer service balances professionalism with personality, effective communication, and dispute resolution."

"I'd say my customer service skills are strong. I say this with confidence because I am generally a pretty happy guy with a really good attitude. I believe attitude is everything. And when you have a good outlook, and are generally happy, and people see that, they respond well to it, and being around happy people makes you happy. So if someone asks for my help, I sincerely want to help them, and they feel cared for. It's not rocket science. It's just kindness. Sail the world, and you're probably having a good time. So am I. It doesn;t take me anytime to earn someone's trust, and I consider it an honor every time."

Marcie's Feedback

14. How do you feel about living in shared accommodations while working on our ship?

Not only do cruise ship employees live in very tight quarters, but unless they are working directly with the captain or are entertainment, they often have to share accomodations with others. "Depending on your position you may share your cabin with a fellow crew member. Because space is limited onboard, cabins and bathrooms are relatively small compared to land-based accommodations, but don't worry there are plenty amenities for you to enjoy when you are off duty." Knowing that such confined quarters can be difficult for many individuals, your interviewer needs to know that you have a full picture of what this aspect of the lifestyle looks like. There are various YouTube videos out there that offer the full scope of the life of a cruise ship employee. Do your homework and come prepared to assure your interivewer that you have what it takes to thrive in such a living arrangement.

"I have had roommates in the past, but perhaps not in such proximity. So long as we remain respectful of each others' space, I see no problem living cozy for a few weeks. I consider myself as a friend to all, and am not that nit-picky. So I am confident I would make for a good roommate."

"Cabin crew living arrangements sound a great deal like the arrangements I had in university! I talked to a couple of people who worked on cruise ships, and they all say that it's tough for the first couple of weeks, but then you get used to it. I also heard that depending on the level I'm on, it could be loud from the engine hum or the water. I trust that Royal Caribbean International knows how to best pair employees when it comes to roommate situations. But I am adaptable and it shouldn't be a problem for me."

"I was in the Navy for four years, living on board a submarine. These accommodations seem luxurious in comparison."

15. To work with Royal Caribbean International, you will need to complete a full background check, along with a medical examination. Are you okay with this?

Make sure you go into your interview fully prepared. Don't let any question take you off guard. As detailed on their career pages, some of the prerequisites for employment is that "all Royal Caribbean Group's brands' crew members are required to Pass a criminal background check," and need to "complete an extensive pre-employment medical examination prior to joining the ship. In most cases, the examination is at the employees' expense. The examination should be conducted through one of RCG's approved medical facilities. Once the medical examination is complete and approved by our corporate medical department, employees will be cleared to travel. This medical documentation will then be valid for two years. Your recruiter or hiring partner will discuss this with you in more detail." If you do have any marks on your record, now is the time to mention it. The more transparent you are, the more trustworthy you will seem. This also offers you an opportunity to offer context to those marks.

"I am happy to comply with any background and medical checks required to work for Royal Caribbean International. I appreciate that you are very careful who you employ, as I realized that your staff is privy to sensitive information and situations."

"I will agree to any background checks that you require. I should disclose to you that I had knee surgery three years ago; however, I have the all-clear from my doctor to perform work functions as per normal. I can walk and stand for long periods of time, and can lift 75 pounds, repeatedly."

"I am happy to undergo any prequalifications required of me. I am familiar with the process and am ready and willing."

16. If you could set sail to any place in the world, where would you go, and why?

This question explores your interest in travel, and how fully you have explored the destinations offered by Royal Caribbean Groups' multiple brands. Royal Caribbean International explored a variety of destinations in the following locales: Mexico, South Pacific, Latin America, Bahamas, Caribbean, Europe, Transpacific, Bermuda, Pacific Northwest, Panama Canal, Transatlantic, Alaska, Australia & New Zealand, Asia, Canada & New England, Arabian Gulf, and Hawaii. So share with them your zeal for travel, within the boundaries of their destinations and beyond. Have fun with this question, showcasing your personality while trying to spark conversation with your interviewer. Ask them where they have travelled, and where they'd like to explore next.

"I would love to sail to as many exotic island destinations as possible. I've been to Hawaii and Bermuda, but I love to go to Bora Bora and Rapa Nui next."

"I have a bucket list, actually, and would love to tell you about it! A couple of years ago I made a list of the most fascinating UNESCO World Heritage sites and decided that I would choose one from North America, Central America, the Caribbean, South America, Africa, Asia, and Europe. So far, I have visited Leon Cathedral in Nicaragua, and Ephesus in Turkey. Next, I am planning for the Paleolithic Caves in Spain. It's important to me that I am well traveled and exposed to what our beautiful world has to offer."

"I love to travel and have had many great opportunities in the past few years. If I could choose any destination for my next, I would pick to stay at the Icehotel in Jukkasjarvi, Sweden. It's so interesting to me that I could stay in a hotel carved entirely out of ice. Also, the town has historic buildings to explore, such as an old church dating back to approximately 1607."

17. Do you have any special interests or hobbies?

This question is more than a 'getting to know you' question. They are also trying to determine how in line with your hobbies are with the lifestyle that comes with being shipboard. If you enjoy mountain biking and hiking, this opportunity might not be the right fit for you. So consider the hobbies you love that complement the lifestyle they offer.

"When you are not on duty, you are welcome to explore the amazing destinations we visit. If space is available, employees are welcome to enjoy excursions at a discounted price. We believe in creating a fun work environment. We have a crew activities team onboard each ship in charge of hosting different events for our crew. From parties to sport tournaments, all activities are designed for our crew to enjoy life onboard. Each ship is equipped with a crew gym. We encourage you to take advantage of it and work out at your leisure. There are different types of areas where you can socialize with your colleagues, including the crew bar, and other lounges and common crew areas."

"I love to meditate. I also love yoga. I love to read, and write as well. Especially poetry. Would you like to hear one of my poems? It's about the mystery of the sea."

"I have many hidden talents! I love to act, sing, and dance. If you think I could incorporate that into a bartending act, we could be onto something! Seriously though, I am interested in a multitude of topics and am happy to fill in where needed."

"I grew up playing basketball and was the captain of my college basketball team. I learned a lot about leadership, healthy competition, and being a team player. I am open to trying new things and, should you need someone to help with the sports and activities side of your program, I could be an excellent resource."

18. The crew of Royal Caribbean International greatly ranges in background, ethnicity, and culture. Tell me about your exposure to diversity.

Royal Caribbean Group is a worldwide company, with shoreside offices and fleet destinations stretching the globe. "Our culture reflects our global nature. We're committed to celebrating diversity and inclusion. We are proud of the way our team members from different cultural backgrounds, generations, races, ethnicities, religions, education levels, sexual orientation, gender, and disabilities come together to create incredible vacation and employee experiences! The diversity of our employees plays a major role in our success."

Considering that you will be working side by side with other members of the crew who come from a wide variety of backgrounds, perhaps even sharing a room with them, your interviewer needs to ensure you have cultural competence and aren't going to experience culture clash resulting in communication breakdowns. The more well traveled you are, or the more diverse your background or experience of working with diversity, the better. So share your experience and cultural competence to offer the assurance your interviewer needs that you have the social skills to build relationships and earn the trust of your teams.

"One of the reasons why I am so interested in working for Royal Caribbean International is the fact that you do embrace diversity so much. I want to know people different from me and expand my knowledge far beyond my own backyard. I look forward to meeting your diverse crew!"

"I understand that the crew at Royal Caribbean International will represent nearly any culture I could imagine. I genuinely enjoy getting to know those who are different from me and learning from them. My time in university, I was exposed to people of all different beliefs and lifestyles. I have also traveled around the world, giving me valuable exposure to a variety of cultures and experiences."

"I've done a lot of travel. What is most enlightening when veering out of the tourist traps and going where the locals are, and eating where the locals eat, is that you are the minority and are immersed in their culture. So you have to be sensitive to their culture, and sensitive to the fact that there is a chance you might inadvertently come across as disrespectful or ignorant. Misunderstandings happen. But if you are respectful, and tell your story, and are humble, you can find a way to show them who you are, and show them your true intentions. That of wanting to learn more about them and their experience. Sharing your curiosity. So now apply that perspective to someone who is immersed in your culture. Experience both sides and become culturally competent, and have a deeper understanding. This makes you want to learn more about their culture, their viewpoints, their perspectives from where they come from, to the hardships they've experienced. It doesn't matter if they were raised in this country or another. Culture is everywhere. Just be open, sensitive, and communicative. Be yourself."

19. Are you bilingual?

Considering how diverse their crew and passengers are, including their varying destinations, being bilingual in most cases is not a requirement of employment, but is definitely desired. As they state on their site, "English is the official language onboard our vessels, therefore, all employees must be able to read, write and speak English. Some positions have specific language requirements, but (in general) English is sufficient. However, because of our international guests and exciting itineraries, it is helpful if you speak additional languages, including (but certainly not limited to): Italian, German, French, and Spanish. Additional language skills are always a plus!"

Share any additional languages you speak, ranking your skill level, to give the interviewer a firm idea of what to expect. If you are willing to learn additional languages, share this as well.

"I speak a little Spanish, or should I say, un poco. I took the Pimsleur method on and off for a while. If I were to brush up on it, I could carry on some pretty rudimentary conversations at speed."

"I primarily speak English, although I am a beginner in both Mandarin and German. I took both languages in high school for a few semesters, allowing me to understand basic phrases. If you think it would be helpful, I can commit to learning these languages on a deeper."

"I come from an English and Spanish speaking home, so am fluent in both languages. Because I speak Spanish, I also pick up on the other romantic languages quite quickly. If there are other languages you would like me to study; I am happy to attempt to learn those as well."

20. Do you have demands from your personal life that would make traveling for months at a time difficult?

As detailed on their site, "a contract ranges anywhere from three to approximately eight months, depending on the position. Most senior management roles have 4-month contracts while most of the rest of the positions have 6-8 month contracts." So, to help them attract and retain top talent, Royal Caribbean advertises that they "maintain a world-class compensation and benefits package that's among the most generous in our industry. In addition, we go to extra lengths to support the health and wellbeing of our employees at work and at home."

Often out for weeks or months at a time, all employees are expected to "live onboard for the total length of their contracts." So, your interviewer needs assurances that you have thoroughly thought through whether this opportunity is the right fit for you. They are only interested in bringing you onboard if you can "satisfy the basic requirements of your assignment." So examine your lifestyle, and any personal demands or family matters that could potentially complicate living shipboard and being away for long periods of time. Come fully prepared to answer this question honestly. The only way to do this with sincerity is first being completely honest with yourself.

"I have already prepared my family for the fact that I may be away for a few months at a time. They are very excited for me and think this will be an unforgettable experience. I am not new to travel so being away from home will not be an issue for me, regarding homesickness, for instance."

"I have already lined up care for my dog, and a temporary housemate to help me with the cost of rent and home maintenance while I am away. This opportunity is a great one for me and those who matter the most, fully understand how important it is that I succeed and feel supported. Everyone is doing their part to make it work."

"I live a pretty simple lifestyle with few attachments. I have lived away from my parents and siblings for years now, so there's no problem there. As for my apartment, I Airbnb it while I am away and have reliable cleaners check in on it and take care of it. So there is nothing holding me back."

21. Have you ever planned an international vacation?

With the number of destinations they visit per cruise, and the varying activities available to passengers at each destination, your interviewer is curious whether you have any experience creating an itinerary, and whether you would be helpful in offering recommendations to passengers. Whether on a cruise or other modes of travel, discuss where you have vacationed, and your experiences. Detail the thought you put into planning your trip, how successful your planning was, and the experiences that came from it.

"I backpacked through Europe just out of college. I knew which countries I planned on traveling and in what order. But frequently I made friends along the way and those plans changed in lieu of new ones. So, I am typically pretty flexible when it comes to such things."

"I have not been lucky enough to do any international travel. I have planned a 12-week US-wide road-trip in the past, right after I graduated from university. One of the reasons why I am so excited to work for Royal Caribbean International is for the international travel opportunities. I realize that I will not be vacationing per se; however, to even be able to see these places all over the world briefly, is enough for me."

"I have planned two international vacations before. One was a cruise for myself and my parents, with Royal Caribbean International actually. I used a travel agent to ensure that all of the details were perfect. We had an excellent time exploring the ship, the port towns, and took in a few excursions. The other simpler vacation I planned, I booked online by myself. It was a resort vacation in Costa Rica."

22. Have you ever been on a cruise? What was your experience?

This question is more likely to be posed to those who are new to this lifestyle. However, even for the more experienced candidate, it helps to have at some point been a customer and experienced cruise life from that perspective. So if you have been on a cruise before, describe your experience. What stood out to you the most? If you never have, that's fine as well. Share your enthusiasm for taking advantage of the employee cruise benefits as well. As they detail on their careers site, you'll be able to enjoy "employee discounts on cruises, and a complimentary cruise for employees upon starting with the company."

"Although I have never been on a cruise vacation, I have read about them on a variety of travel blogs and performed a great amount of research before coming here today. I look forward to learning more about the ways that Royal Caribbean International creates unforgettable experiences for their guests."

"I had a family reunion on a cruise and it was a blast. I was younger, in my teens, and spent my fair share of time in the arcade. But mostly when I wanted to take a break away from family, I would find a spot on the aft of the ship and watch the ocean and the wake of the propeller. I'd watch the flying fish. Watch the sunset. It was pretty magical. There is no doubt I would take advantage of every employee perk and enjoy every cruise from behind the scenes and as a customer."

"I was on a Christmas family cruise a couple of years ago with Royal Caribbean International. My experience was so wonderful, that is when I vowed to come back as an employee one day. I loved the variety and that I could spend nearly every day in a new city or country, exploring the culture and trying new things. I am excited to help give this opportunity to the guests of Royal Caribbean International."

23. Are you CPR and First Aid certified?

Be transparent with this question, whether you are CPR and First Aid certified or not. If you are, bring your certification with you to the interview, regardless of whether your certificates are expiring soon. If you are not certified, express your willingness to do so before the desired hire date. However, the training crew members receive before boarding is typically thorough and often provided by Royal Caribbean International, and such training is revisited and ongoing. "New crew members are trained in emergency response procedures with specific training modules for each functional area. They also participate in ongoing drills and pre-departure safety training. CPR training in the morning followed by the weekly crew drill, during which crew members practice the ship's safety procedures."

"My CPR certificate expired. But I was a lifeguard every summer in school and was on the swim team. In fact, in those days, I sometimes led the training course funded by the school. So getting certified again wouldn't be a problem for me."

"I am not currently CPR or First Aid certified; however, I have researched options close to me and have found a couple of courses that begin next week. I am eager to work for Royal Caribbean International and will do what it takes to be a viable candidate."

"I have valid CPR and First Aid certifications which I have brought with me today. Would you like to take a copy for my candidate file?"

Job Satisfaction

24. Which area of our ship do you have the most interest in working?

With an interest in fostering greater employee retention, your interviewer is curious if you have aspirations to grow within the company beyond the position you are applying for. You can see in their recruiting efforts their ideal candidates are those who see a long-term future with them. "Journey with us. Chart your own course." So spend time reading all the employee testimonials they post on their careers pages to get an idea of the types of candidates they are looking for. Those who feel they belong, appreciate the lifestyle, and who are invested in the long-term employment opportunities there.

Here's one testimonial of many from Royal Caribbean's careers pages: "I feel honored every time I walk through these doors, and I've had so many opportunities to grow and pave my own path. Our culture empowers each employee to discover the work that fulfills them, no matter where they start. The connections made here are rooted in support of each other and in a profound respect for the work we all do to deliver our products to our guests. No matter your background, you'll be known for the good that you do for your team, our communities, and Royal Caribbean Group's purpose."

"I am very much interested in growing within the company. However, as this would be a new experience for me, I think I would like to get a feel for what each department is like and talk to my potential coworkers first. I feel as if that's the best way to determine the right fit for me."

"I have a background in security and surveillance. When I saw that you have an opening for a Surveillance Operator, I knew I had to apply. I have formal STCW training (Standards of Training, Certification, and Watchkeeping) and am passionate for the hospitality industry."

"I have a solid background in food and beverage, with many years of bartending as well as upscale dining service. I could fit well with any position in the F&B department."

Problem Solving

25. When a problem requires a quick solution, how do you respond?

Your interviewer is curious how capably you think on your feet and how quickly you react when confronted with difficult, game changing situations. How you answer will help them determine if you feel overwhelmed in such situations and experience task paralysis or task procrastination. Or, if you adapt and start making informed decisions and taking calculated risks to reduce the impact when things don't go according to plan. As they say on their website, "we must push ourselves to the limits of innovation and creativity, while acknowledging that the most efficient path forward may not exist yet." Demonstrate that you are competent and able to react swiftly when the need arises and walk the interviewer through your approach to making quick decisions when under pressure.

"I can think quickly on my feet. As Patton said, a good plan today is better than a perfect plan tomorrow. Sure, it's natural to feel a little emotionally overwhelmed when things get more complicated than you'd prefer, but just process and move forward. Stammering isn't going to make your problems go away. Only actionable steps and a clear head can do that."

"As a customer service agent in the cruise line industry, I need to make a multitude of decisions, on the fly, for a variety of guests at a time. I rely partially on the instinct that I have built as an expert in the service industry and part in past travel experiences that may be similar. I am sure always to exude an air of control and confidence when making decisions."

"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in the cruise industry when there is a customer service issue or an emergency."

26. How much do you think this job should pay?

Royal Caribbean Group offers all of their employees their "total Rewards Package. At Royal Caribbean Group, we are propelled by people, which means we are committed to investing in our employees on every level. We offer a competitive total rewards package that includes pay, health and wellness, career development, educational opportunities, savings, cruising perks and discounts, and more." Additional perks include (for on shore and shipboard employees), , paid time off, 401(k), employee stock purchase plan, parental paid leave, adoption assistance, pet insurance, cruising benefits, tuition and certificate reimbursement and retail discount.

Negotiating pay always comes down to an equation of substantiating your professional worth, and how their combined offerings ultimately reduce your cost-of-living expenses. So, if you are applying for a position shipboard, negotiating pay may be a bit more complicated, considering that life working on board a cruise ship includes free meals, room, and board. It also includes free activities, such as free gym access and free travel. Your experience level, current and projected pay at your current job, your interview performance, your work ethic conveyed through your interview preparation, and the unique skills you have to offer will equate to your professional worth. However, examining their pay range, and where you fall in that range based on your education and hands on experience, and how your current pay and benefits and cost-of-living compares to what you stand to gain from living shipboard, is a trickier equation than most other employment opportunities. So do your homework. Come prepared to present, with sincerity, what you believe you are worth. By doing so, you'll be placing the ball in their court and create the right atmosphere for open negotiation.

"I am newer to my career, so I performed some research on the topic, hoping to gain an understanding of the average pay for service staff on a cruise line. The average I saw was $22,000 per contract, depending on experience. Although I have no prior experience working on a cruise line, I am no stranger to working long hours and performing consistently with a strong work ethic. When I equate the cost-of-living expenses involved with this lifestyle and compare it to my own, I would say this seems fair."

"I took note of the pay range detailed in the job posting. Based on my experience and performance level, I would say I fall in the upper-mid-level of that pay range."

"I am currently earning $15/hour plus travel benefits and a robust health care plan. I am up for a raise to $17/hour in the next couple of months. I've read online that someone of my experience level would be the equivalent of $17-19/hour with the health and travel benefits."

Situational

27. Tell me about your experience working around children.

Royal Caribbean International sets themselves apart from their other brands in how focussed on families they are. Offering youth facilities for all ages, from babies and tots programs, child approved care, youth programs, activities for kids and teens, their award-winning adventure youth programs, arcades, teen clubs, and their teens and tweens programs, to name a few. So when on deck, or enjoying an excursion, you will encounter families with children of all ages. So your interviewer is curious how kid friendly you are to ensure this opportunity with this brand is the right fit for you.

"I like kids. They're fine. I'm not unfriendly to them, nor dislike children or anything like that. When it comes to encountering kids in a work environment, I would say that I am kind and trustworthy, boundaried, and professional."

"I have not had direct work experience with children; however, I am the oldest of four siblings, and did a lot of free babysitting for my parents growing up! I am a kid at heart and enjoy making kids laugh. I can assure you that I would work very hard to make the kids club experience at Royal Caribbean International a safe and memorable one."

"I have worked as a babysitter since I was 12 years old. I have been a volunteer for Girl Guides a few years running as well. I have worked with kids in outdoor adventure programs, water programs, and also activities such as crafts and cooking. Most of the kids I have worked with are ages 4-9; although, I believe that I can make any day fun for all ages!"

28. Working on a cruise line means working long hours and being able to cope with fatigue. How adept are you at managing stress?

As they detail on their website, not only will you be living where you work, but "because ships have guests onboard 7 days a week, you may not get a 24-hour period off; however, you will still have time to rest, visit the ports, and participate in fun events." However, since many of your modest amenities will be provided for you, including prepared meals, there is less demand on your free time than in more conventional employment situations. However, they place a lot of emphasis on the work life balance of their employees, and want to make sure you have the tools and coping mechanisms to thrive in a lifestyle such as theirs. So, after examining your priorities and what contributes to your quality of life and job satisfaction, if this still feels like a good fit, assure your interviewer that you can handle yourself with professionalism and poise. Share the tools you employ to cope, decompress, and eliminate stress.

"I find this kind of work as meditative. I enjoy doing it. And considering how I would be immersed in a water wonderland, constantly exploring wondrous new destinations, I can't imagine a more meditative situation than that."

"I am no stranger to extended periods of stress. I have worked internationally in the past, away from all family and friends. I have also worked in high-pressure retail sales environments. When I feel added pressure, I will ask to take a quick breather if possible. Most of the time, removing myself from the situation for just a couple of minutes will help. If that is not possible, I will run through a list in my head of all the good things that happened that day. I find that when I stop dwelling on the stressors, and more on the positives, things turn around for me."

"I have been under extended periods of stress before, from my time in University and earning a double degree, to working in the service industry in busy and high-pressure environments. When I am feeling extra stressors, I will take a minute to collect myself with a few deep breaths, and remind myself of the positive things I experienced that day. Taking myself back into a mentality of gratitude always helps."

29. How comfortable do you feel you could cope with an emergency situation while at sea?

Royal Caribbean International takes the safety and health of their passengers very seriously. So your interview needs to ensure you would follow every recommended safety practice. They also need assurances you would keep a level head in the event of an emergency, while prioritize maintaining calm while ensuring the safety of your passengers. "In the unlikely case of an emergency, we need to be ready. Therefore, all crew members must attend emergency training and are required to participate in boat drills. Every crew member is assigned an emergency duty, which they will be trained on and practice during regular boat drills." If you have prior experience or training in cruise line emergencies, discuss this training with the interviewer.

"I've been in a few crises or emergency situations before. My defense mechanism in such situations is to compartmentalize and objectify the situation. So, I am consistently very calm under duress. In fact, once the situation is passed, a few hours later it will only then hit me, and then at that point I'll think, wow, that was something. But you'll find I have a pretty level head when such situations arise."

"I understand that ships have special emergency procedures that all cabin and crew are trained on before setting sail. It's important to remain calm and in control during these situations, to avoid any panic and unnecessary chaos. Although I have no training on cruise ship emergency management, I do believe that the first step would be to guide everyone to the muster point and start suiting the most vulnerable guests with lifejackets first."

"I have been training in emergency response and would follow these steps. First, remaining calm, I would help guide our guests to the muster station. Next, I would suit up the guests with lifejackets, starting with the children and their parents. I would then carefully follow the steps given to me by the captain, depending on the nature of the emergency."

30. Describe your working relationship with your previous or current colleagues.

In a cruise ship environment, you are working very closely with your co-workers, day in and day out, and in most cases, living in close quarters with them as well. Your interviewer aims to assess your ability to thrive in such an environment while building successful, long-lasting relationships. "Working onboard is a great opportunity not only to grow professionally but also to make friends from all over the world. While different cultures act differently and sometimes it takes time to adjust, we believe that being open and respectful always leads to good relationships. Communication is usually the key to get along." So talk about how you built relationships with previous coworkers, spending time within them inside and outside the bounds of work.

"I am still very close friends with most of the people I worked with at my previous jobs. In fact, the last house I rented I shared with three of my coworkers. So working with and living with my coworkers, who I'd rather describe as my friends, is in my comfort zone."

"Our team is amazing! We support each other when customers are a bit cranky, we help each other reach the ships' sales targets and goals, and we help to cover when someone needs a few hours off. I understand that Royal Caribbean International offers a collaborative workplace culture similar to this, which is why I was motivated to apply here."

"All of the colleagues I have worked with have shared a very respectful relationship. We have similar goals and challenges, and we exchange knowledge to accomplish those things to the best we can. Each of us has a part in the company's success, and we utilize communication to make it happen."

Cruise Ship Job Interviews

It’s exciting once you’re told that you’ve been invited for a cruise ship job interview, but it can also be stressful. Will you be prepared for the interview? What should you wear? What questions will the interviewer ask you? What questions should you ask the interviewer? The bottom line is how can you ensure that your interview will land you the job?

Interview Types

You know the recruiter is interested in you once they invite you for an interview. It’s something in your cover letter, resume or online application that makes them think that you are a potential candidate for the cruise job. The interview is your opportunity to prove that you ARE the best person for the position.

There are a few different types of interviews. Your may be asked to be available for a telephone interview or an interview via Skype. Alternatively, you may be asked to attend an interview where a number of other applicants will attend as well. You may also have the opportunity to attend a cruise ship job recruitment event.

Part of the interview may be a presentation of what it’s like to work and live onboard while the other part of the interview is a one-on-one. On the other hand, you may be asked to make a presentation in the case of someone that is being interviewed for a job as cruise staff or cruise sales manager.

Interview Preparation

Whatever type of interview you have, how much you have prepared can be the crucial factor in getting hired or not. Preparing for an interview will not only make you feel confident, it will also demonstrate to the interviewer that you’ve done your homework. And, prepared applicants equates to prepared crewmembers.

The best way to show that you are prepared is by answering the recruiter’s questions with knowledgeable and well-thought out answers. To be prepared, you should practice answering questions that may be asked of you including being able to give vivid examples. Practice your answers out loud in front of a mirror until know what you want to say and sound confident.

Practice how you will start and end your interview what questions the cruise recruiter will ask you. How will you greet the interviewer? Will you shake hands? Near the end of the interview, what questions will you ask? Will you fumble for paper and pen to jot down contact information. Be prepared.

Interview Questions for Cruise Ship Jobs

Understanding what you will be asked during a cruise ship job interview will help you prepare. There are a number of typical questions that cruise recruiters tend to ask their interviewees. For starters, they want to be sure that you understand what life onboard is really like. Second, they want to make sure that you are the most qualified candidate for that specific cruise job. Here are some possible questions you may be asked.

10.  How long would you like to work on cruise ships?

Questions to Ask During Your Job Interview

Although during the interview you will be asked a series of questions, the interviewer will probably give you the opportunity to ask them a few questions as well. Make sure you don’t ask questions that you should already know the answers to. Instead, ask questions that show you have done your homework and will impress the interviewer. Here are a few questions to choose from.

4.  If hired, how soon could I expect to join a ship?

How to Dress for Your Job Interview

Choosing how to dress for your interview is almost as important as what you say verbally. Applicants for cruise ship jobs need to look professional and ready to fit what the cruise line perceives their employees to look like.

Women need to consider that less is more when it comes to make up and that what they choose to wear could be what decides if they get hired or not. You don’t want the recruiter to think you are high maintenance. You want to convey that you are ready for hard work, to be on your feet all day and without worry that you may break a nail. Men need also to be professionally dressed and clean shaven.

Skype Interviews for Cruise Jobs

Some cruise recruiters are using Skype to conduct interviews. For job applicants, there are a few things to consider. For starters, treat this type of interview as you would a traditional face-to-face interview. Dress for the part. Second, make sure that you have cleaned the area that will be seen by the interviewer’s web camera. Third, make sure that you get the recruiter’s contact information in case you are having technical difficulties.

Phone Interviews for Cruise Jobs

Many recruiters like to conduct a phone interview before committing to offering a live interview, and this is mainly used for screening applicants. Is the applicant ready to work onboard a cruise ship? Does the applicant’s personality stand out on the telephone? If the answers are yes, they may be given a second interview. Therefore, put your best foot forward even during a telephone interview for a cruise ship job.

How to Get Hired

There are many people applying for each job on a cruise ship so standing out above the others is how to get hired. The recruiter not only wants to hear specific information from you, they want to feel that your personality would fit into the environment onboard.

Although your qualifications play a large role in evaluating you as an ideal candidate, there are other factors that are equally important. Communicating to the cruise recruiter that you understand what it’s like to live and work on board is crucial for getting hired.  Also, all things being equal–a dynamic, positive personality who works well with others is most likely to be hired.

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cruise ship interview questions

Here are 30 interview questions and sample responses to aid your preparation for a job interview with Royal Caribbean International.

What do you understand by “ship life” and what do you anticipate from our workplace environment?

The term “ship life” is used by cruise ship employees to describe the distinctive work environment and way of life they lead while working for weeks or even months at a time on board a cruise ship. The interviewer wants to know that you have a realistic understanding of both the positive and negative aspects of ship life. You must join Royal Caribbean International with realistic expectations and refrain from thinking that working there will be all fun and games because you’ll be traveling the world. Talk about the culture of work you perceive to exist on cruise ships.

I think the phrase “ship life” refers to the particular situation crew members find themselves in when working on a ship for an extended period of time. I am aware that working on a cruise ship is not always fun and games as depicted in, say, movies. I anticipate that your workplace will foster a sense of camaraderie while also undergoing some growing pains as you get used to working on a ship with potentially hundreds of different nationalities. I am looking forward to the excellent training and the new experiences, but I am aware that some days will be harder on my emotions than others. “.

According to what I understand, “ship life” is a way of life that involves constantly working, eating, sleeping, and having fun on a ship. Cruise ship work is a unique experience, and I am aware that it is not always enjoyable and straightforward. I’m willing to put in the effort in exchange for opportunities and experiences that will change my life. I anticipate that your staff will be well-trained, accepting of diversity, and naturally inclusive. Is this accurate to say?”.

CRUISE SHIP INTERVIEW QUESTIONS AND ANSWERS! (How to Pass a Cruise Line Job Interview!)

What candidates say about the interview process at Carnival Cruise Line

• Depends on the position. Shared on March 19, 2021 – Host/DJ- Host and DJ for various events – Florida Send in a video and they will contact you for an interview. You must also pass a rigorous medical exam.
• Mix of general and competency questions. Shared on February 26, 2021 – HR Generalist – Southampton.
• High energy. I was asked to sit next to an active agent and overheard a few calls. This gave me a few minutes to settle in, look around, and listen in. We continued on to build… Posted on January 13, 2021 – Global Sales – Miramar, FL

What advice do candidates give for interviewing at Carnival Cruise Line

• Working for $8 an hour and depending on commission to make ends meet while under extreme stress and pressure to meet ever-changing (increasing) sales quota requirements that, if not met, get you fired… Shared on January 29, 2021 – INSIDES Sales -Cruise Line – MIAMI, FL
• Discover more about Carnival and the reasons you want to work there. Be yourself and listen keenly to the questions being asked . Shared on December 23, 2019 – Group agent – Miramar, Florida
• Answer the question properly. and be honest for what you are saying. shared on December 20, 2019 by the auxillary department’s galley supervisor

How candidates received their first interview at Carnival Cruise Line

• After numerous attempts to apply for a hotel position through an agency in Saint Lucia, I did so directly with Carnival through their website.Shared on October 10, 2019
• Visit AR ise if you want a job working from home. com to apply for Carnival Cruises, you must have a laptop and use the internet for everything, including your drug test and interview. Shared on March 3, 2019
• From the friends Shared on November 3, 2017

Interviews for Top Jobs at American Cruise Lines

Server interview.

I interviewed at American Cruise Lines

Very easygoing and quick. The interview was made through Zoom. Which due to the circumstances of the state, was understandable. An it is what made the process very convenient an non stressful.

• My background history was one of the questions they asked.

Laundry Attendant Interview

I applied online.   I interviewed at American Cruise Lines (Fayetteville, NC) in Jun 2022

It was a smooth ride couldn’t really point out what was difficult about the interview. Only thing I was kind of nervous to start the interview and what to say but I had still had a positive mindset everything was gonna be excellent.

• What do I like about the cruise ship?

Deckhand Interview

I applied online.   I interviewed at American Cruise Lines in Sep 2022

Zoom interview, straight forward. The recruiter was very good at explaining the job and requirements. Overall easy interview and professional recruitment. She offered me the job once we completed the interview.

• Describe a time when you faced a challenging situation at work and how you handled it.

Interviews for Top Jobs at Cruise

Senior sw test engineer interview.

I applied online.   I interviewed at Cruise

I had 2 interviews and both interviewers were quite nice and friendly. Overall the experience was quite positive. Bad part is that day ghosted me in the end with no feedback at all, even though I tried to reach put several times via email.

• What is the difference between static and dynamic testing? What are some examples of tools? How does a radar work?

Autonomous Vehicle Trainer Interview

I interviewed at Cruise

The interview was straight-forward. They get to know how you work with others and by yourself. You also get tested in the car while driving because you need to be a decent driver

• Do you feel at ease spending a lot of time driving to work?

Enterprise Account Manager Interview

I interviewed at Cruise (Chicago, IL)

Initial 30 minute call with recruiter who was nice and helpful. The next step was a 30 minute call with the hiring manager who came off as uninterested right off the bat. Came in 5 minutes late and was slouching the entire time in his chair. As I was talking he seemed like he wasn’t paying attention and I caught him typing and smiling at his screen at one point. Extremely disrespectful and waste of time. Did not seem to care or ask me anything about my background. Seems like this position has been available since June and by the looks of other reviews other people have had similar experiences with him. Seems like he has no people skills and not the type of manager I would want to be working under. The interview ended 5 minutes early because I couldn’t manage to keep a conversation with him because of how pretentious he came off. I asked him how his day went and he answered “fine” and that was it. Did not attempt to hold a conversation at all. I got an email the next day saying they are not moving forward with my application with no further explanation as to why. Such a waste of time and effort preparing.

• Tell me about your background. But was not paying attention to anything I was saying.

Interview Questions for Cruise Ship Jobs

You can prepare for a cruise ship job interview by being aware of the questions that will be asked of you. There are several standard inquiries that cruise recruiters frequently ask candidates. To begin with, they want to be certain that you are aware of the realities of life on board. The second thing they want to check is that you are the best applicant for that particular cruise job. Here are some possible questions you may be asked. 1. Why do you want to work on a cruise ship?2. How many hours a day (per week) do you currently work?3 What makes you believe that you are qualified for the position that you are applying for?4 What relevance does your prior experience have to the position you’re applying for? What are your strongest qualifications for this cruise job?6 What challenges do you think you will face onboard?7. Why do you want to work for this cruise line?8. How have you ever settled a dispute with a roommate or coworker?9 How would you resolve a difficult situation with a customer?.

10. How long would you like to work on cruise ships?.

Of course, it is normal to experience anxiety and trepidation before any interview. Practice is one of the best ways to get over such nerves and increase your confidence. Ask a family member or friend to assist you with one or two mock interviews. Inquire if they can provide you with any advice on how to improve your performance.

The most important aspect of your appearance is your demeanour. Make sure to make lots of eye contact and smile; both guests and recruiters will want to see content, upbeat workers who are radiating positivity. You’ll have a more confident appearance and attitude and make a great first impression!

Receiving an invitation to an interview for a cruise ship position is a sign that the recruiter believes you possess the necessary knowledge and expertise for the position. However, being able to perform the job’s responsibilities is only one aspect of the interview. That is just the minimum requirement.

The recruiters who will be interviewing you will form a strong opinion of you based on how you appear and dress during the interview (whether it takes place in person or via Skype). Cruise lines are looking for well-groomed individuals who can make a good impression on their passengers while emulating the company ethos.

Although there are many job openings in the cruise ship industry, there are also many candidates for each position, making it a competitive field. You are halfway to getting your dream job if your application was accepted, and you have been invited for an interview to work on a cruise ship.

Questions to Ask During Your Job Interview

Despite the fact that you will be asked a number of questions during the interview, the interviewer will probably also give you the chance to ask them a few questions. Make sure you avoid asking questions for which you ought to already have the answers. Ask inquiries as an alternative that will impress the interviewer and demonstrate that you have done your research. Here are a few questions to choose from. 1. When will you be making a hiring decision?2. What is the per-cruise sales goal for this position on a cruise ship?3 How soon are there opportunities for advancement?.

4. How soon could I join a ship if I were hired?

Why do you want to work in a cruise ship interview answer?

The opportunity to visit many locations they might not otherwise have the chance to visit while working on cruise ships is one of the primary reasons people choose this line of work. They receive room and board as part of their pay because they reside on the ship. They travel the globe without spending money on pricey lodging or meals.

How do you answer a cruise ship interview questions?

• Team work. A cruise ship employs hundreds of people at any given time.
• Perseverance. Being persistent is extremely beneficial when learning new skills.
• Attention to detail. …
• Adaptability & flexibility. …
• Patience. …
• Time management.

What qualities make you a great fit for cruise line job?

You can submit an application directly to a cruise line via their website or through one of their authorized hiring partners worldwide. You can submit an application via a concessionaire, a business hired to run the spa, shops, photography, or entertainment on the ship. You can submit an online application through a specific job board like All Cruise Jobs.

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