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OneTravel has a rating of 4.4 stars from 12,844 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good service, easy process, and quick response. OneTravel ranks 2nd among Discount Travel sites.

• Service 242

This company responds to reviews on average within 2 days

What reviewers want you to know

Positive highlights.

• Easy to navigate, great customer service , great rates!
• A great website to search the flies and very smooth booking process .

Critical highlights

• Charges to my credit card are fraudulent and were not accepted e.g.
• Site is confusing when choosing seat selections for departure and return.

“Hey, so very good and helpful service you guys got...”

Hey, so very good and helpful service you guys got here, but, please, fix your filters as this particular one filter "close/near dates of departure" that is constantly on and active when you make new search is pretty annoying))... Thanks and Best Regards! You Are Doing a Great Job Keep Doing It And Right On!

“You lie and steal, why can I not make any changes or...”

You lie and steal, why can I not make any changes or cancellations? Your bot system goes on an endless loop to avoid addressing the issue and your "travel experts" can't even manage to do even one thing aside delay further. This whole experience has left me feeling like this company is a total scam. I'm having my bank cancel your charge and issue a fraud claim.

Reviews (12,844)

Reviews that mention popular keywords

WTF…….a promised call from RUBEN at ONE TRAVEL, for FEB 5/24, still not received. This is customer service? This is being considerate of my feelings? I think NOT

• Follow Stephen U.

It's good but hoping you'll send me an update regularly about any changes on my itenerary because my flight schedule is coming near.

I just thought it's better than other agency i have checked.

Thank you for your feedback. We are glad to hear it was a satisfactory experience. We look forward to assisting with your future travel needs.

From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

• Visit Website
• Discount Travel , Travel Agency , Travel Search Engine
• #2 in Discount Travel
• Las Vegas, NV
• Edit business info

Company Representative

Top Ten Reviews Verdict

An average travel site, OneTravel doesn't bring more discounts than the bigger players in this area. We do like the hotel theme filter, though.

Good hotel search options

No cancellation fees

Prices are rarely the cheapest

Why you can trust Top Ten Reviews Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. Find out more about how we test .

OneTravel lets you book flights, hotels, rental cars, cruises and vacation packages. You can also search for flights under different price caps based on your budget. This price cap search is a great feature for international flights, which typically cost over $1,000.

OneTravel has average prices compared to the best online travel sites , but it adds a per-person processing fee, which may tip the total price into a range that is more than what some travelers can afford. If your plans fall through, you may find a hefty cancellation fee on your bill, which is even higher for canceled international flights. However, OneTravel will waive these fees and others (when permitted by airlines or other suppliers) for active military members, senior citizens, disabled and bereaved travelers. If you're booking a vacation package for your family, we recommend you book with Expedia because it makes booking packages easier than other sites. 

One of the features of OneTravel's hotel search is its theme filter. With it, you can search for hotels under a wide variety of themes, such as family, pet-friendly and romantic, golf or and spa vacations. Pictures and descriptions can be deceiving; OneTravel posts TripAdvisor user reviews so you can read a range of guest experiences and opinions.

If you plan to travel internationally but you're not sure what you'll need, the visa and passport assistance feature is a great tool. This handy feature lets you select your country and state of departure, plus your destination and reason for traveling, like business, pleasure, transit or journalism. Results tell you whether a visa or passport is required to enter your destination country and how to obtain these documents before you leave.

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OneTravel has several ways you can reach its customer support department. The FAQs section is massive, so if you have a simple query, it's likely you'll find it there. This section covers flights, cars, hotels, billing and payment, and general questions, to name a few. You can't email questions to OneTravel, but it's one of the few online travel services with a live chat feature.

OneTravel offers some of the lowest base prices, but you want to be absolutely sure of your travel plans before booking to avoid the hefty cancellation and itinerary change fees. These types of fees are standard for any online travel site that collaborates with airlines and other travel service providers, but the costs add up quickly. This online travel agency offers plenty of promos and coupons to knock down the service fees and lower the prices even more. If you're looking to redeem travel points for your vacation, we recommend you book using CheapTickets because you can redeem hotel and airline points and also get points through CheapTickets' own point system.

Aaron McCarter has written extensively about senior care and mobility for Top Ten Reviews, but he no longer works for the site. He's also a fan of travel, and has dipped his toe into assessing hotel sites too. Aaron holds an MBA from Utah Valley University and currently works as a writer for a Marketing firm in Utah.

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Most Popular

OneTravel Review: Unveiling Budget-Friendly Travel Secrets

TL;DR: Key Takeaways of Our OneTravel Exploration

• OneTravel boasts an impressive 4.38-star rating from over 11,000 reviews.
• It's a part of Fareportal Inc., sharing pedigree with CheapOair.
• Travel + Leisure highlights OneTravel's ability to offer flights up to 60% cheaper.
• Ideal for budget-conscious travelers seeking value and convenience.
• Offers a range of travel options with user-friendly customer service.

A Deep Dive into OneTravel's Offerings

The budget traveler's dream.

Statistic: In the realm of online travel booking, customer satisfaction is paramount. OneTravel excels in this area, boasting a 4.38-star rating from over 11,000 reviews on Sitejabber. This impressive statistic reflects a generally positive customer experience , underscoring the platform's commitment to reliability and user satisfaction. Such high ratings are indicative of OneTravel's effectiveness in meeting the needs of budget-conscious travelers, offering them a seamless and affordable travel booking experience. This level of customer approval positions OneTravel as a leading choice for those seeking value in their travel arrangements.

More Than Just a Booking Site

Fact: OneTravel's identity extends beyond being just another online travel agency. As a part of Fareportal Inc. , which also operates the renowned CheapOair, OneTravel benefits from a robust backing and a wealth of shared expertise in the travel industry. This affiliation with Fareportal Inc. not only enhances OneTravel's credibility but also ensures access to a vast network of affordable travel options. The synergy between these entities enables OneTravel to offer a diverse range of travel services, making it a comprehensive solution for budget-friendly travel planning.

The Price Advantage

Quote: In the competitive world of travel booking, price is a decisive factor. Travel + Leisure magazine highlights OneTravel's edge in this aspect, stating, " OneTravel offers flights that are up to 60% less than other sites ." This significant price advantage is a game-changer for budget-conscious travelers, allowing them to access travel options that were previously out of reach due to cost constraints. Such substantial savings empower travelers to explore more destinations and enjoy richer travel experiences while adhering to their budget.

User Experience: Navigating OneTravel

The user experience on OneTravel's website is designed with simplicity and efficiency in mind. The intuitive interface makes it straightforward for travelers to search and book flights , hotels, and car rentals. The platform's comprehensive search filters are a standout feature, enabling users to customize their search according to specific preferences such as budget, travel dates, and destinations. This user-centric approach ensures a hassle-free booking process, making OneTravel a preferred choice for travelers seeking convenience and ease in planning their journeys.

Customer Service: At Your Beck and Call

OneTravel's commitment to customer satisfaction is evident in its customer service offerings. The platform provides various channels for support, including phone, email, and live chat, ensuring that assistance is readily available whenever needed. This responsive and accessible customer service is a key aspect of OneTravel's appeal, as it reassures travelers that they have reliable support throughout their booking experience and beyond.

The American Traveler's Perspective

For the American traveler, OneTravel presents a particularly appealing proposition. The platform's extensive range of domestic and international flights caters to a wide array of travel needs, from local getaways to global adventures. OneTravel's alignment with popular American holiday periods makes it an ideal choice for planning holiday travel, offering attractive deals and packages that resonate with the American audience. This focus on catering to the specific travel preferences of the American market further solidifies OneTravel's position as a go-to platform for U.S. travelers.

Benefits for the Travel Audience

• Cost-Effective Travel: OneTravel's competitive pricing is a major draw for travelers seeking value. The platform's ability to offer affordable travel options without compromising on quality is a key benefit for users.
• Variety of Options: OneTravel's vast selection of travel services, including last-minute flights and vacation packages, provides travelers with a plethora of choices to suit their individual needs and preferences.
• User-Friendly Experience: The platform's easy navigation and accessible customer support enhance the overall booking experience, making it a user-friendly option for travelers of all kinds.

Personal Insights and Insider Tips

As an experienced travel journalist, I have encountered numerous booking platforms, but OneTravel stands out for its unique blend of affordability and variety. An insider tip for savvy travelers: keep a close eye on OneTravel's holiday deals. These offers are often unbeatable, providing exceptional value that can significantly enhance your travel experience. Whether you're planning a last-minute getaway or a well-deserved vacation, OneTravel's deals are worth exploring for their unbeatable value and variety.

Conclusion: Is OneTravel the Right Choice for You?

In the vast sea of online travel agencies, OneTravel emerges as a beacon for those seeking both affordability and convenience in their travel plans. Its impressive ratings , with a 4.38-star average from over 11,000 reviews on Sitejabber, speak volumes about its reliability and customer satisfaction. The backing of Fareportal Inc., a renowned name in the travel industry, adds an extra layer of trust and expertise to OneTravel's offerings. Moreover, the significant price advantages, as highlighted by Travel + Leisure, make it an irresistible option for budget-conscious travelers.

Whether you're planning a quick domestic trip or an elaborate international journey, OneTravel's diverse range of services caters to all kinds of travel needs. Considering these factors, OneTravel stands out as a top contender for your travel booking needs, promising a blend of value, variety, and user-friendly experience.

FAQs About OneTravel

Is onetravel legitimate.

Yes, OneTravel is a legitimate booking platform, part of Fareportal Inc., and enjoys positive customer reviews.

How Does OneTravel Offer Such Competitive Prices?

OneTravel has partnerships with various airlines and hotels, allowing them to offer discounted rates.

Can I Book Last-Minute Flights on OneTravel?

Absolutely! OneTravel provides options for last-minute flights, often at competitive prices.

Is Customer Support Readily Available on OneTravel?

Yes, OneTravel offers multiple customer support channels, including phone, email, and live chat.

Does OneTravel Cater to International Travel?

Yes, OneTravel offers a wide range of international flight options, catering to various travel needs.

Are There Any Hidden Fees with OneTravel?

It's always advisable to read the terms and conditions for any additional fees that might apply to your booking.

How Reliable Are the Reviews on OneTravel?

The reviews on OneTravel are generally reliable, with a high average rating from a large number of users.

Can I Book Hotels and Car Rentals on OneTravel?

Yes, OneTravel offers comprehensive travel solutions, including hotels and car rentals.

How Does OneTravel Compare to Other Booking Sites?

OneTravel is competitive, especially in pricing and variety, compared to other booking sites.

Is OneTravel Suitable for Family Travel?

Yes, OneTravel offers a range of travel options suitable for family trips.

• Sitejabber - OneTravel Reviews
• onetravel.com
• Fareportal Inc. Website

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Onetravel   Reviews

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Write a review

Reviews 3.8.

3,154 total

Most relevant

Wonderful service

I had been trying for weeks to get a round trip flight online to go to Florida to see my grandkids. Something told me one day to try again and there it was very simple easy and I got my confirmation number and ticket confirmation number right there in a text within maybe 30minutes or less. I would recommend this company to anyone.

Date of experience : May 18, 2024

Reply from Onetravel

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thank for making my schedule easy by having things set for the date and time convient for me

Was easier than other cites quite…

Was easier than other cites quite Honestly.

assistance was great very attentive

assistance4 was great. willing to negotiate too. rang back quickly when phone dropped out. very attentive. Only problem for us was time difference. we were in Australia

Date of experience : April 30, 2024

I disliked the fact that I was offered…

I disliked the fact that I was offered other items outside of the price for the ticket which to my purchasing travel insurance that I did not need. I thought that my card wasn't processed and so I did p ay now only to be charged an additional $76.00 that I could barely afford.

Date of experience : May 08, 2024

Thank you for your feedback. We show that you have spoken with our representatives regarding your concerns.

My card failed to pay for the trip so I won't be going

My card failed to pay for the trip so I booked another through another agency. I don't know how this got approved so late as the payment didn't go through. Please cancel all flight and accommodation as I didn't approve the trip. I understand and thank you for your support and sorry for any inconvenience.

Date of experience : April 20, 2024

The reservation was never confirmed or charged by Onetravel as of Apr. 14. Also this website does not act as a customer service support for Onetravel any cancellations has to be done by the travel agency directly, this is a blog site for reviews only.

Great savings

Great savings ! Easy to navigate ! My favorite travel agency ! Can be trusted!

Date of experience : May 10, 2024

Competitive airfare

Easy to use site with competitive fares. I have also used your site for travel in the past, thank you.

Date of experience : May 13, 2024

Unhappy about the service fee charged…

Unhappy about the service fee charged as I was not made aware at the time of booking. Should if possible gone direct through Easy Jet.

Date of experience : May 11, 2024

Thank you for your feedback. If you were charged more than what you have authorized please contact our representatives so they can look into it for you.

separating family due flight change. Horrible customer service and did not

The airline changed my seat on 4 segments due to a change of schedule and they failed to reinstate my 15 year old son's seat on all 4 segments. from doh to ist, ist to dfw, dfw to ist and ist to doh. they are trying to escape responsibilites by saying I did not book seats for my son. this is a very expensive trip with 6 of us traveling, why would I not assign seat for my youngest child on all 4 segments. I have another flight where my other son would meet us in istanbul and they did the same to him. Although we paid extra for these seats, the airline and one travel will not take responsibilities and they are only making excuses. so what's the solution, my 15 year old still has no seats!

Date of experience : May 06, 2024

We have reviewed the reservation and you did speak with an agent who went over the seat assignments and Mohammad has seats within the group we also only see 4 people in this reservation and not 6 so if you have another booking number please give that to the agents when you call so they can view that booking.

The agent from Onetravel gave me…

The agent from Onetravel gave me guidance about which cities have good flights to Norway, and so he got me a very good itinerary at an excellent price. I couldn't have come up with these ideas on my own. I called in, and the agent helped me find the best route for my trip.

Date of experience : April 15, 2024

Customer service is very poor and defensive

Proof that customer service is defending themselves instead of helping customers , they claimed that I only booked 4 tickets. I booked 5 tickets on one reservation and and another ticket on a separate reservation for a separate outbound but 6 of us traveling back together. Proof that that paid no attention, just quick to defend changing my seats that I paid extra for but thanks to Dobi who went above and beyond and very polite. She confirmed that all 6 of my seats are assigned back to the original seats that I had initially booked.

Date of experience : May 03, 2024

Thank you for your feedback. We regret that it was not a satisfactory experience.

Bought a round trip ticket from one…

Bought a round trip ticket from one travel and they bought the returned ticket through Peace airlines when they know Peace airlines policy of no refunds.l cancelled my ticket and they only refund me the Accra to Lagos with a fee of $30 something dollars charged to my my credit before l could my refund.My refund has not been refunded yet.What type of airline will not refund your money when you have problem getting visa.?Travellers be aware spending your money with One travel.

Date of experience : April 29, 2024

Thank you for your feedback. As an agency we must abide by the rules set by the airline. We regret any inconvenience.

YOU HAVE GOTTA'DONE THE SUCH AN AWESOME…

YOU HAVE GOTTA'DONE THE SUCH AN AWESOME GREAT DAY OF STATE DEPT BUREAU TX LATINOS OF IN 😊 HAPPINESS THANK YOU SO MUCHO MAS GRANDE HONOR SALUTE

Date of experience : April 11, 2024

CHARGED $64 EXTRA SO I WOULD NOT HAVE TO PAY FOR MY SEAT BUT DID NOT DELIVER PROMISE

I was never clear as to what the extra $64 dollars I paid for were intended for. I thought it meant I would not have to pay for the seats on ea. flight although I ended up paying for them. In any case, through your "expert" I was able to change the flight and that amount together with the rest of the price was restituted to me. All in all I am satisfied with your service. Thank you

You booked this online and when you selected the seat it shows the cost of it you choose a "preferred seat" which has a fee. However you cancelled this so no further action is needed.

The website doesn't allow you to easily…

The website doesn't allow you to easily change your details, such as address *( we moved) your phone number ( now only have mobile#), merge customer numbers ( my error I created a new one before I realized I already had one). Details about some of the hotels offered are scant ( do they have parking?)

Date of experience : April 21, 2024

We appreciate the feedback.

Nice to be informed of itinery changes

Simple and user friendly.

It was simple also I had tried others but for a person who is not so acquainted with booking online this was the easiest and very simple. Guidelines were easy to follow.

Date of experience : April 08, 2024

Chat option sucks, tried to report fraud and they weren’t interested. Someone is traveling using my name and email but they don’t care

Date of experience : May 04, 2024

They will not be able to travel using your name as the documents that they will need to provide at TSA will not match. You will need to file a report with your credit card if they used your card to make the purchase.

Lost my wife of 30 years last month

Lost my wife of 30 years last month. Im Moving to Nevada, a friend needed to fly here to help me with the move.....This is the easiest...efficient...secure...way to book a flight....FIVE STARS All day long. Thank-you....

Thank you for your feedback. We are sorry to learn of the reason for the needed travel but are glad you found our service satisfactory.

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Onetravel   Reviews

In the Travel Agency category

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Company activity See all

Write a review

Reviews 3.8.

3,154 total

Most relevant

Wonderful service

I had been trying for weeks to get a round trip flight online to go to Florida to see my grandkids. Something told me one day to try again and there it was very simple easy and I got my confirmation number and ticket confirmation number right there in a text within maybe 30minutes or less. I would recommend this company to anyone.

Date of experience : 18 May 2024

Reply from Onetravel

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thank for making my schedule easy by having things set for the date and time convient for me

Was easier than other cites quite…

Was easier than other cites quite Honestly.

assistance was great very attentive

assistance4 was great. willing to negotiate too. rang back quickly when phone dropped out. very attentive. Only problem for us was time difference. we were in Australia

Date of experience : 30 April 2024

I disliked the fact that I was offered…

I disliked the fact that I was offered other items outside of the price for the ticket which to my purchasing travel insurance that I did not need. I thought that my card wasn't processed and so I did p ay now only to be charged an additional $76.00 that I could barely afford.

Date of experience : 08 May 2024

Thank you for your feedback. We show that you have spoken with our representatives regarding your concerns.

My card failed to pay for the trip so I won't be going

My card failed to pay for the trip so I booked another through another agency. I don't know how this got approved so late as the payment didn't go through. Please cancel all flight and accommodation as I didn't approve the trip. I understand and thank you for your support and sorry for any inconvenience.

Date of experience : 20 April 2024

The reservation was never confirmed or charged by Onetravel as of Apr. 14. Also this website does not act as a customer service support for Onetravel any cancellations has to be done by the travel agency directly, this is a blog site for reviews only.

Great savings

Great savings ! Easy to navigate ! My favorite travel agency ! Can be trusted!

Date of experience : 10 May 2024

Competitive airfare

Easy to use site with competitive fares. I have also used your site for travel in the past, thank you.

Date of experience : 13 May 2024

Unhappy about the service fee charged…

Unhappy about the service fee charged as I was not made aware at the time of booking. Should if possible gone direct through Easy Jet.

Date of experience : 11 May 2024

Thank you for your feedback. If you were charged more than what you have authorized please contact our representatives so they can look into it for you.

separating family due flight change. Horrible customer service and did not

The airline changed my seat on 4 segments due to a change of schedule and they failed to reinstate my 15 year old son's seat on all 4 segments. from doh to ist, ist to dfw, dfw to ist and ist to doh. they are trying to escape responsibilites by saying I did not book seats for my son. this is a very expensive trip with 6 of us traveling, why would I not assign seat for my youngest child on all 4 segments. I have another flight where my other son would meet us in istanbul and they did the same to him. Although we paid extra for these seats, the airline and one travel will not take responsibilities and they are only making excuses. so what's the solution, my 15 year old still has no seats!

Date of experience : 06 May 2024

We have reviewed the reservation and you did speak with an agent who went over the seat assignments and Mohammad has seats within the group we also only see 4 people in this reservation and not 6 so if you have another booking number please give that to the agents when you call so they can view that booking.

The agent from Onetravel gave me…

The agent from Onetravel gave me guidance about which cities have good flights to Norway, and so he got me a very good itinerary at an excellent price. I couldn't have come up with these ideas on my own. I called in, and the agent helped me find the best route for my trip.

Date of experience : 15 April 2024

Customer service is very poor and defensive

Proof that customer service is defending themselves instead of helping customers , they claimed that I only booked 4 tickets. I booked 5 tickets on one reservation and and another ticket on a separate reservation for a separate outbound but 6 of us traveling back together. Proof that that paid no attention, just quick to defend changing my seats that I paid extra for but thanks to Dobi who went above and beyond and very polite. She confirmed that all 6 of my seats are assigned back to the original seats that I had initially booked.

Date of experience : 03 May 2024

Thank you for your feedback. We regret that it was not a satisfactory experience.

Bought a round trip ticket from one…

Bought a round trip ticket from one travel and they bought the returned ticket through Peace airlines when they know Peace airlines policy of no refunds.l cancelled my ticket and they only refund me the Accra to Lagos with a fee of $30 something dollars charged to my my credit before l could my refund.My refund has not been refunded yet.What type of airline will not refund your money when you have problem getting visa.?Travellers be aware spending your money with One travel.

Date of experience : 29 April 2024

Thank you for your feedback. As an agency we must abide by the rules set by the airline. We regret any inconvenience.

YOU HAVE GOTTA'DONE THE SUCH AN AWESOME…

YOU HAVE GOTTA'DONE THE SUCH AN AWESOME GREAT DAY OF STATE DEPT BUREAU TX LATINOS OF IN 😊 HAPPINESS THANK YOU SO MUCHO MAS GRANDE HONOR SALUTE

Date of experience : 11 April 2024

CHARGED $64 EXTRA SO I WOULD NOT HAVE TO PAY FOR MY SEAT BUT DID NOT DELIVER PROMISE

I was never clear as to what the extra $64 dollars I paid for were intended for. I thought it meant I would not have to pay for the seats on ea. flight although I ended up paying for them. In any case, through your "expert" I was able to change the flight and that amount together with the rest of the price was restituted to me. All in all I am satisfied with your service. Thank you

You booked this online and when you selected the seat it shows the cost of it you choose a "preferred seat" which has a fee. However you cancelled this so no further action is needed.

The website doesn't allow you to easily…

The website doesn't allow you to easily change your details, such as address *( we moved) your phone number ( now only have mobile#), merge customer numbers ( my error I created a new one before I realized I already had one). Details about some of the hotels offered are scant ( do they have parking?)

Date of experience : 21 April 2024

We appreciate the feedback.

Nice to be informed of itinery changes

Simple and user friendly.

It was simple also I had tried others but for a person who is not so acquainted with booking online this was the easiest and very simple. Guidelines were easy to follow.

Date of experience : 08 April 2024

Chat option sucks, tried to report fraud and they weren’t interested. Someone is traveling using my name and email but they don’t care

Date of experience : 04 May 2024

They will not be able to travel using your name as the documents that they will need to provide at TSA will not match. You will need to file a report with your credit card if they used your card to make the purchase.

Lost my wife of 30 years last month

Lost my wife of 30 years last month. Im Moving to Nevada, a friend needed to fly here to help me with the move.....This is the easiest...efficient...secure...way to book a flight....FIVE STARS All day long. Thank-you....

Thank you for your feedback. We are sorry to learn of the reason for the needed travel but are glad you found our service satisfactory.

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One Travel Club   Reviews

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Write a review

Reviews 5.0.

Most relevant

Japan trip booked by Michelle Vanlint

Michelle Vanlint helped us book our trip to Japan. Having travelled and lived there herself, she was a great source of information. She offered excellent advice on our international flights and did all the booking for our domestic flights and accommodation. The hotels in Kyoto and Tokyo were amazing! She went out of her way to make sure we had a wonderful time. We did! Thank you Michelle!

Date of experience : 29 March 2024

5 star service from Emma

Would highly recommend Emma for anyone looking to book a holiday. She made the whole process stress free, was really helpful and very efficient. Nothing was a problem for Emma! We had the perfect week in Crete - Thank you so much.

Date of experience : 12 April 2024

Jamaica booked with Michelle Vanlint

Having given Michelle my requirements she promptly came back with options and my holiday was booked same day. We received special treatment on arrival as Michelle had advised that we were travelling for a birthday! All in all another fantastic experience with Michelle!

Date of experience : 26 April 2024

short break to Milan

Booked our short break to Milan with Kerry and it was flawless from start to finish. The hotel was well located, spotless and the staff were lovely. Kerry answered all questions that I had quickly and met the brief of the holiday with precision. I would highly recommend this company. Thank you

Date of experience : 20 May 2024

Booked my trip to Disney Paris with…

Booked my trip to Disney Paris with Kirsty and she could not have done more . She was patient in finding us the best price from the best airport to save us as much as she could and also gave us 3 holiday options depending on our lowest and highest budget. Kirsty was able to give us all tip and tricks for our trip and honestly without them we would not have been able to complete so much within the time . Before our trip Kirsty also went above and beyond and sent us a personalised gift for our Disney trip for all our important documents which I thorght was such a lovely and personal touch. Thanks again Kirsty I look forward to booking my summer holiday through you also. Kind regards Hayley

Date of experience : 09 May 2024

Booked our holiday through Kirsty.

Booked our holiday through Kirsty.. fantastic experience with no problems at all. Kirsty was on hand to answer any questions we had. We look forward to booking through her again next holiday. Highly recommend.

Date of experience : 08 May 2024

I cannot recommend Ella Thatcher highly enough…

I cannot recommend Ella Thatcher@ One Travel Club highly enough. She is warm, friendly and very well researched. She listened to our specifications and with her knowledge, was able to offer additional options which enhanced our original plan. We had a fantastic holiday and will definitely use Ella for further bookings. Thankyou Ella🥰

Date of experience : 03 May 2024

Booked by Charleigh Gaze

Charleigh made my whole holiday and booking process absolutely flawless. Me, my partner and a couple of friends wanted to go away for a week in May, was unsure where or what we wanted but Charleigh come back to us with ideas of the best places to go for this time of year, we went through hotel choices together and the one we picked was absolutely amazing! Gran Canaria and hotel was Abora Buenaventura 😍 I didn’t even have the stress of sorting out anything before the holiday and Charleigh ensured this was already done for me! I would 10000% be using One Travel Club again and will be going back to Charleigh for my next booking! 5⭐️ can’t wait to book the next one now!!

Date of experience : 05 May 2024

cheeky weekend away

We wanted to book a cheeky weekend away for myself, husband and daughter, we asked Nicol for her expertise. Nicol asked what our requirements were, we told her and she arranged for us to say in Northumberland spring house country park and wow- it didn’t disappoint, its was amazing, we looked on to the woods, it was extremely picturesque, everything we had asked for and more. Nicol communicated with us every step of the way, she listened to what we wanted and stayed well within the budget, she made it so easy for us! Absolutely could not recommend Nicol enough! 5 ⭐️!!! We are had the best weekend and we definitely wouldn’t have seen that part of the uk without the help of Nicol!! Fabulous!

Date of experience : 27 April 2024

Wonderful experience

Sam took away the stress and booked the perfect weekend away for my partner’s 50th birthday .She listened to my must haves and don’t wants and came up with a wonderful hotel perfectly located. Highly recommend and will definitely be using One Travel Club and Sam again!!

Date of experience : 01 April 2024

Booked through Louise Henry ✨

Booked our first family holiday through Louise, nothing was a bother and any questions we had Louise was on the ball. This was a very anxious holiday for us but Louise helped with any questions we had. Very straight forward, quick replies & perfect holiday /recommendations. Thank you for helping us pick our first family holiday xo

Great travel agent

Michelle Vanlint booked our trip to Jamaica, it all went very smoothly and she made it so easy for us.

Great service

Excellent service from Becky we are quite fussy & particular & Becky went above & beyond with our requests. This is the second time we have booked with her at One Travel & will be in touch to book our next worry free holiday.

Kerrie Gibbs ❤️❤️

Kerrie wad an absolute dream to work with. Nothing was too much for her, we had a sensitive booking and Kerrie went above and beyond to help us, She really made sure our booking was perfect for our situation. All of our future holidays will be booked through Kerrie, we will not use anybody else. Thank You so much Kerrie, you are amazing.

Date of experience : 01 February 2024

Perfect holiday …booked by Emma Bell

We have just returned from our holiday at the Aqua in Icmeler Turkey.We were a party of 4 passengers This was all booked by Emma Bell the holiday, flights ,assisted boarding for two passengers and private transfers. The holiday was fabulous and everything was in place making it non stressful throughout .Emma has now also booked our next holiday to Mexico through One Travel club in October. Thankyou for excellent service

Date of experience : 25 April 2024

Laura Ash Just booked our first all inclusive family holiday to Torremolinos with Laura. Such an easy experience and a real pleasure to deal with! Thank you Laura, we are super excited! I would highly recommend 🤩

A big thank you to Kerrie for her…

A big thank you to Kerrie for her patience and excellent service whilst booking my holiday. Having a busy home life means I don’t always have the time to search for the best family holiday and Kerrie is fantastic at providing that support. Plus she is great at finding the best deals!

Service above and beyond - great experience

Carol went above and beyond to accommodate our requests and arrange an amazing recent trip to Cyprus for us - we got a great deal through her with some lovely special touches at the hotel which made such a difference. Carol was always in touch with updates about check-in, filling forms in for us and being a great support in general - wouldn’t hesitate to book our next escape through Carol and One Travel club and would recommend Carol’s services to anyone seeking a good deal and a bespoke service.

We cannot recommend Emma Ross at One…

We cannot recommend Emma Ross at One Travel Club highly enough. She has gone above & beyond to confirm our once in a life time special trip for this summer. After some circumstantial changes, destination decisions & hotel room queries! Emma’s patience, kindness, rapid response, tenacity and attention to detail is commendable. We are very excited for our trip. Thank you!

Date of experience : 23 April 2024

I now wouldn’t book a holiday by anyone but KERRIE

I now wouldn’t book a holiday by anyone else. Kerrie is so good at her job, she’s super on it providing the BEST service ever. We always get looked after by Kerrie and we now wouldn’t go anywhere else. 10/10 from us always x

Date of experience : 14 April 2024

• Services & Software

Article updated on May 14, 2024 at 5:05 AM PDT

ChatGPT 4 Review: A Smarter AI Chatbot, but It'll Cost You

The paid version of ChatGPT is clearly smarter than the free one, but the subscription cost is probably too high for the average user.

Our Experts

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise.

ChatGPT 4.0

• More thorough answers
• Can parse data more effectively
• Answers difficult and complex questions with satisfying answers
• Answers can take some time to generate
• Still makes mistakes

Editors' note: This review was written before the announcement of GPT-4o , which will upgrade the capabilities of both the free and paid versions of ChatGPT. CNET stands by the conclusions behind our testing, but we'll continue to update our coverage as updates roll out. 

Basic info:

• Price: $20 per month
• Availability: Web or mobile app
• Features: Voice recognition; memory retention; multiple GPTs to choose from
• Image generation: Yes

I wondered whether ChatGPT 4 was really worth the $20 upgrade, considering Microsoft Copilot is free and also uses OpenAI's faster and more efficient GPT-4 Turbo model . Turns out, just because two companies are using similar versions of GPT-4 doesn't mean they're using it equally.

ChatGPT 4, OpenAI's most advanced publicly available model, differs from the free ChatGPT 3.5 in a few ways. OpenAI says it has better comprehension and can create more nuanced answers with less bias. After testing, I feel 4.0 ups the cognition, upgrading answers from rote summarizations to scholarly level proficiency. Answers do take longer to generate, but the output is worth the wait. Its ability to juggle dense topics and spit out well thought-out answers puts it ahead of the GPT-4 Turbo model used by the free version of Copilot, which prioritizes speed and efficiency. 

But as impressive as ChatGPT 4 is, it still runs into the same issue as 3.5: no internet connection. While the training data is more recent, up to August 2023 as opposed to September 2021, it's still not possible to get answers to the day's most pressing and topical questions. So for things like shopping recommendations between the latest Samsung and Apple phones, ChatGPT 4 can only prognosticate on which phone reigns supreme.

Even with this restriction, ChatGPT 4 is noticeably smarter than its free counterpart. And for those who strive for accuracy and ask questions requiring greater computational dexterity, it's a worthy upgrade. 

How CNET tests AI chatbots

CNET takes a practical approach to reviewing AI chatbots. By prompting AI chatbots with real-world scenarios, like finding and modifying recipes, researching travel and writing emails, my fellow reviewers and I aim to simulate what the average person might use them for. The goal isn't to break AI chatbots with bizarre riddles or logic problems. Instead, we look to see if real questions prompt useful and accurate answers. However, as more advanced models are released, it'll require more advanced-level questioning to see how AI chatbots can reason with complex and multilayered topics. See our page on how we test AI for more.

When using ChatGPT, keep in mind that the service automatically collects the information you put into its system, so be mindful of giving the service any personal information. For more information, see OpenAI's privacy policy .

If it has the data, ChatGPT 4 will give excellent shopping recommendations. However, for items released after August 2023, like the iPhone 15 and the Samsung Galaxy S24, ChatGPT will use noncommittal language like "might" and "should." The data gap diminishes its overall effectiveness as a shopping guide, unfortunately.

When I asked it to compare the LG OLEDs G3 and G4, ChatGPT 4 said things like, "the G4 might feature enhanced processing" and "If the G4 has upgraded speakers or audio processing capabilities, it could offer a better auditory experience." This type of prognostication makes sense if the product hasn't been officially unveiled. But the G4 TV is on the market now. 

At the very least, for less timely inquiries, ChatGPT excels at synthesizing multiple data points and giving accurate and reliable answers. For example, when trying to find a proper uninterrupted power supply for my gaming PC or TV setup, ChatGPT 4 was able to cross-reference the power requirements of my electronics and recommend the appropriate supply. It even explained why buying a sinewave supply would be beneficial as I'd be using sensitive electronics. 

As a shopping tool, overall, it's probably better to reference AI chatbots that do have a direct line to the internet, like Microsoft Copilot, Google Gemini and Perplexity . But as a general product research tool, as long as the items you're referencing are from before August 2023, ChatGPT really does feel like you're talking to a knowledgeable sales representative at a store. 

Any AI chatbot can spit out a recipe. That's not hard. But very few can actually make a good recipe, and ChatGPT 4 is no exception. Like Google Gemini and  Claude , when I asked ChatGPT 4 to give a chicken tikka masala marinade, it only touched on the basics. It didn't include more exotic ingredients like kasuri methi (dried fenugreek), chaat masala and amchur (dried mango powder). While these ingredients aren't necessary, they should at least be listed as an option.

When it came to making more unique fusion recipes, like a Thai-inspired tres leches cake with a spicy kick, ChatGPT 4 totally understood the assignment. It created a cake infused with coconut milk and lemongrass flavors and combined it with some Thai chili peppers. So when it comes to creating a more authentic recipe, ChatGPT 4 deflates the souffle, so to speak. But for anything that requires fusing foods from different parts of the world, ChatGPT 4 excels. 

Summarizing articles

The freely available AI chatbots have struggled with article summarization. Most did a decent job of getting the overarching points, but failed to capture the main thesis or crux of the piece. 

I asked ChatGPT 4 to summarize an article I wrote earlier this year about how AI was dominating CES 2024 . Where chatbots like Gemini and Claude did nothing more than state the popularity of AI at the show and how many gadgets were unveiled with AI integrations, none did a good job of taking into account the experts I spoke to and some of the skepticisms they raised. ChatGPT 4, however, did. 

It was able to look beyond the shiny veneer at the top of the AI boom and see how companies were pushing out AI products too quickly, some of which might simply have been a rebranding of "smart" tech from a few years back.

And, unlike with ChatGPT 3.5, I didn't run into a character limit when pasting my article into the chatbot. 

While the free chatbots can get you some basic talking points, ChatGPT 4 gives you the entire analysis.  

When it comes to travel recommendations, ChatGPT 4 gets things right, mostly. Where some of the free chatbots hallucinated or struggled to give varying recommendations, ChatGPT consistently gave solid tips and sights worth seeing, all of which actually existed.

Like in past reviews, I asked ChatGPT 4 to create a three-day travel itinerary to Columbus, Ohio. I then cross-referenced it with CNET's Bella Czajkowski, who hails from the Arch City.

According to Czajkowski, ChatGPT 4's recommendations were varied and included a solid list of restaurants worth visiting, like Fox in the Snow Cafe or The Pearl. It also included attractions like the Columbus Zoo and Aquarium, a destination often missing from the free AI chatbot lists. 

That doesn't mean ChatGPT 4 always gets it right. When asking it to make a travel itinerary for the neighborhood of Bushwick in New York, ChatGPT 4 recommended cafes in the neighborhood of Greenpoint. While Greenpoint is only 30 minutes by train, it wouldn't be considered a walkable destination. 

Super synthesis

With the paid AI chatbots, we're putting a greater emphasis on informational synthesis. Given that you're paying $20 per month, premium AI chatbots have to push beyond recipe and restaurant recommendations. That means parsing through the complexities of the human condition to answer the conundrums of life. 

For this test, we thought of an obtuse philosophy question and asked ChatGPT 4 to consider theories from disparate philosophers from different time periods and to then relate it to the problems of today. The wording of the question was also needlessly dense, aiming to simulate what might be asked of philosophy students. 

We don't want to put the exact question here, as other AI chatbots might glean it for future training. 

Given the general density and unreadability of the question, ChatGPT 4 performed remarkably. It was able to acknowledge the multidimensionality of the question, breaking it down point by point, similarly to how a tutor would. It started off by defining the different philosophies present to establish a baseline, then aimed to answer each element before finally combining all the information for one final answer. 

Compared to ChatGPT 3.5, ChatGPT 4 flew higher and further than its free counterpart. The informational processing really did mimic how a person would think the question through, showing how the increase in parameters helps AI chatbots to perform with greater cognitive ability. 

AI chatbots like ChatGPT are everything machines, so it can be hard to fully evaluate them without cross-referencing experts in coding, architecture or any other highly skilled field. 

Even so, it's obvious that ChatGPT 4 is smarter than the other AI chatbots. Its answers are more thoughtful, and it can synthesize complex bits of information to produce useful sentences, even if it takes a bit of time to process. It's also less prone to hallucinate. 

Is it worth the $20 per month subscription cost? That's situationally dependent. If you plan on only asking AI chatbots to write emails or give summaries of historical events, then the free versions will likely suffice. Seriously, as an email-writing machine, ChatGPT 4 performed well, but so did all the other AI chatbots. However, if you start finding answers to your multilayered questions to be unsatisfying, it might be worth dropping the $20 to give ChatGPT 4 a try. 

The value comes in instances where a general overview won't suffice and specifics will be necessary, like asking for the types of hardware needed for your specific setup or the furniture to consider in an awkwardly colored and shaped room. ChatGPT 4 really impresses when you need more specialized answers to specific questions (like college-level philosophy questions). 

At the very least, you'll have a better sense of what the capabilities of an uncapped AI chatbot are. Because when ChatGPT can run, it can go far, albeit not fast. 

Editor's note: CNET is using an AI engine to help create a handful of stories. Reviews of AI products like this, just like  CNET's other hands-on reviews , are written by our human team of in-house experts. For more, see  CNET's AI policy  and  how we test AI .

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Reviews 1.6.

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TRAVELERS BEWARE

My husband and I prepaid a hotel room at springhill suites LaGuardia airport in December using capital one travel. This reservation was for travel on 5/14/24. We arrived into nyc from Switzerland and were dropped at the hotel by Uber at 6pm. We went into the hotel lobby and thought we were in the wrong place. But NO, this hotel had been converted into an immigrant homeless shelter and we had no knowledge of it. We are in a dangerous neighborhood, with LOTS of luggage and on the phone with capital one travel. After 47 mins of ZERO help from capital one phone support, we were no closer to a resolution. I asked three different times to escalate the issue for safety reasons, with no results. We made other arrangements and were out $$$$, but we got out of the area without loss of life or property. This could have gone very badly. Do not blindly trust this service!!!

Date of experience : May 14, 2024

Hotel unavailable when other websites…

Hotel unavailable when other websites have them available... What is $300 credit's worth if you're not able to use them? Also, multi-leg flights were also coming back as unavailable... This website is really good for nothing and Capital One should really consider switching from hopper to other travel portal services.

Date of experience : May 01, 2024

Beware of cancelation time zone!

I booked a hotel under the understanding that I could cancel by April 30th at 12:00 am. I tried to cancel on April 29th 9:30 PM EST but they wouldn't let me and told me I had to cancel by 12:00 AM UTC. They do not clearly display this on their site. It free cancelations until April 30 in large red print and in small print below that, "Cancellations or changes made after Apr 30 2024 12:00 AM (+00:00) are subject to a fee equal to 100% of the amount paid." Customer support was no help.

Date of experience : April 29, 2024

Average travel portal - much room for further improvement.

Capitalone's travel portal uses a third party to fetch data and it displays results. They appear to be using some filters as well, as the same third-party site has wider options. The issue with their site is that it shows limited options when compared to other leading travel portals and to add to it, the price is mostly not attractive as there are cheaper options available. The agents over the phone I felt lacks in knowledge or they do not have enough data to speak or respond. One thing that I do want to mention is that when connected to the right agent/supervisor, they do listen to the suggestions and implement those. My suggestion was implemented in the search and I could see the requested option in the search result. They would need to improve on the price offered to make it attractive with other travel portals and also need to improve on the search results.

Date of experience : January 06, 2024

Capitol One Travel site definitely minor league

Consistently find better prices by going directly to the airline or hotel. COT uses Hopper as their back end engine. I found a better price on regular Hopper compared to COT Hopper. I tried to book a hotel room advertised as one of their Prestige Collections. COT site could not complete the transaction. Customer Service was no help and a time waster. I filed a claim in November 2023 for lost luggage reimbursement, but haven't heard anything yet. I haven't lost any money - so far, but I'm really wondering what I'm getting for my $395/ yr. COT really needs to function like a real travel site if they want to hang on to their card holders.

Date of experience : January 31, 2024

Capital One Travel web site limited infirmation

The Capital One Web Site information about hotel rooms is limited. It is not easy to find out if the bathrooms have bathtubs or not. Calling to find out is time consuming. First you have to enter your credit card number and then after a 50 second wait you are connected to an agent who only has the information on their web site. The agents are generally polite but that never answers detailed questions like “Does the room have a bathtub?”

Date of experience : December 13, 2023

Booked a trip that we had to cancel

Booked a trip that we had to cancel. We got a credit of around $1,800 but when we tried to use it to book another flight, Capital One could/would not fully utilize our credit and we either lost $900 of the credit or had to pay an additional $3,000 for the new trip! When booking the new trip on their website, the tickets totaled $1,074 but the website showed $10,000!!! When we called them. they could not explain and only said that something was wrong. The low rating for this site is warranted!!!

Date of experience : April 22, 2024

We got this card to get travel points. What a mistake. We booked a villa and the hotel said we only had a small suite. Capital One travel deals with a third party they don’t deal directly with the hotels or airlines and cannot even call their vendor they can only email them. You will not get any help in a timely manner. Their agents do not speak coherent English which makes it very difficult to communicate and their supervisors also can barely speak English and they will not transfer you to anyone else in the company. We will be cancelling our card.

Date of experience : April 16, 2024

Stay elsewhere…..!

Stayed at the Novotel Living in Singapore (Oct 10-16) & was very disappointed ….never again….. Room was tiny & majority had 10/12 steep steps to climb to enter the room. (Not children/elderly/disabled/wheelchair friendly if U need that)…bring your hiking boots! The 1 coffee machine in the lobby was usually either empty or being cleaned or under maintenance. The ‘cookies’ were same every day for a week & tasted stale. Staff not friendly. Elevator frequency really bad. Only 2. Maids & food delivery people often hold the elevator for ages so U can easily wait 5/10+ mins…mornings worse. I understand that late checkouts are never automatic but was told that “room was required at 3:30pm & I had to checkout no/later than 11am”. Do they need 4 & 1/2 hrs to clean such a tiny room? Location was 5 star - everything else was 1 star so I think 2 star is generous. I would never stay here again…many other better choices in Singapore …. I’m a Worldwide traveler more than 50 years & lived here in Singapore for 5years & return annually so am very familiar with what is the norm - this is not it. Sad that Novotel standards are not upheld at this location.

Date of experience : October 16, 2023

We booked a flight and the carrier was…

We booked a flight and the carrier was Flexflight. We never got any confirmation. Finally we were sent an email that the flight was cancelled. We called Capitol One and they were unable to reach the airplane. A month later we decided we needed to just book another flight or we are going to not have a return trip home from our trip. We finally got an answer and it was that no refund could be issued and they would issue us a new ticket. However had already booked the flight due to the lack of communication. Overall, we have decided it was such terrible customer service that we will be closing our account.

Date of experience : April 10, 2024

Beware of CapitalOne Travel Services…

Beware of CapitalOne Travel Services rude and bad customer service! In a recent trip to Colombia with my family, they left us stranded on the return because of their internal problem. To add insult to injury, they refused to and/or didn’t have the courtesy to cover the expense of having to stay in Colombia until they solved their internal problem. My family and I are extremely disappointed with CapitalOne Travel Services’ handling of our circumstances while in a foreign country.

Date of experience : January 21, 2024

The customer support service people are…

The customer support service people are moro$s. Keeps calling me back every day for the same issue that I told them has been resolved. I told the last person I talked to not to call me again regarding this and she got rude and said I was the person who called even though I was calling back after receiving a voicemail call! It appears that the customer service is outsourced overseas ( The Philippines?)

Date of experience : April 05, 2024

Booked a hotel room through them

Booked a hotel room through them, and chose the non-refundable option since it was the cheapest option. Found a cheaper room with exact specs on Expedia that was refundable and 30% cheaper. Called them for a price match and my inquiry was handled very rudely by the supervisor who refused to do a price match because my booking with capital one was a non-refundable room. So in short I paid more through the portal and was not taken care of when I called. SO much for their shop with confidence guarantee (part of the FAQ's - how do I know I am getting a fair price at Capital One Travel), absolutely no faith in the portal, their pricing techniques and after all of that, their customer service. Now their credit card business is going to be affected by it, because I am a capital one venture X card member who primarily uses that card for all transactions. That is not going to happen anymore, because I have no trust in doing business with an organization that does not know how to take care of its customers.

Date of experience : April 18, 2024

If I could give it a ZERO

If I could give it a ZERO, I would. WORST experience EVER. My husband booked international flights through Capital and my son's name is his nickname on the ticket and does not match his passport with full name. Capital One aka HOPPER cannot make any changes and no one from Virgin Atlantic will work with them to get it changed. I have been disconnected, promised call-backs, now for 24-hours to no avail. WORST. DO NOT EVER BOOK THROUGH CAPITAL ONE. I will most likely be discontinuing my card service with them after this experience.

Date of experience : March 13, 2024

If issues arise they will hang you out to dry - never use them

They booked the wrong hotel, not even in the same state. Then in their attempt to make it right erroneously told me that there were no vacancies near me (turns out there were) and that the hotel they rebooked us in had high ratings (I specifically asked about the ratings). After accepting the rebooking (mistake), we checked the hotel online to get directions. It had terrible ratings. It was also further away than thought. We checked near where we were and while most everything was indeed booked, we found one with a vacancy on the 2nd phone call. We grabbed it and called CapOne back to cancel their rebooking. They said that it was too late and that we now had to pay for both. When trying to talk it out with them, they simply hid behind legalese and said that since I had accepted the other booking that there was nothing they could do. They couldn't cancel the rebooking and transfer the credit to my new booking. Very disappointing and not really believable. Especially, since its their fault that I'm in this predicament. They did give me a $50 voucher for future use. Right. I'll never use them again.

Date of experience : April 07, 2024

No refund yet airline made changes for free

Book the flight with Capital One travel in January had to reschedule due to poor weather. Wouldn't you know the same fair class was unavailable when I rescheduled for March so not only did I pay hundred dollars per passenger in change fees but also another $200 per passenger for the upgraded fair class. Unfortunately my girlfriend fell from a ladder and bruised her ribs so she can't make the march trip. I tried to reschedule it for May and discovered that the original fare was now available so I called them for a refund they refused. I said so you can take my money but you cannot give it back am I understanding you they said yes that's the policy. we exchanged a few more pleasantries and I went to the airline website and without even calling anyone I was able to book the flight at any airfare I choose in with no change fee. I have also seen many instances of blackouts on their website when they say there are no blackout dates or fares. The reason I'm forced to use them is to use up a pile of reward miles I have accumulated when they're gone gone so is Capital One travel

Date of experience : March 25, 2024

accurate quote and the stay behind of…

accurate quote and the stay behind of the price match guarantee.Good customer service

Date of experience : January 09, 2023

My wife and I paid $60 for the flight…

My wife and I paid $60 for the flight disruption assistance and couldn’t feel more ripped off. Couldn’t get them to help us change flights on a phone call and couldn’t get a refund for the assistance because an agent told us to book it ourselves. Mary the supervisor on the call line was just as unhelpful and couldn’t get us a new flight either. What are we paying for? Poor customer service and $60 dollars ripped off, won’t have anything to do with capital one in the future after this horrible experience and advise you to save yourself and do the same.

Date of experience : February 01, 2024

Horrible customer service

Booked via Capital one. Unable to get a flight credit for a drop in airfare. Supervisor and customer service rep were highly unhelpful. I called my airline and had I booked direct with them I would have been able to receive a credit for the difference. Don't book through capital one. It is not worth it and their customer service is awful.

Date of experience : February 02, 2024

this is a lousy travel agency owned by…

this is a lousy travel agency owned by Capital One. i had a hard time changing flights while traveling abroad because I was told I've gotta go thro the maze of Capital One Travel Second, despite being card holders for Capital One when Southwest Lost our luggages on 8/23/23, for months Capital did not respond and instead sent us a litany of impossible to supply documents for our compensation. Nothing yet on 11/15/23!! For us senior citizens in our mid seventies this has been a painful loss. "Whatever is in your wallet" -- Keep it there & please do'nt use Capital One Travel agency. they are totally bogus

Date of experience : November 16, 2023

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