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Cruise Nation   Reviews

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Reviews 4.6.

Most relevant

Very helpful and patient staff.

Very helpful and patient staff. Listened to my queries and helped me in a very clear way. Really pleased with my booking experience so far. Thankyou. Thankyou to Ms. Jemma Dolan who was brilliant today! Really appreciated her support.

Date of experience : May 31, 2024

Sherice is amazing customer service for…

Sherice is amazing customer service for our amending booking, she make sure we have what we’re looking for! Thank you Sherice ! most appreciated for your help .

Date of experience : May 27, 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Just booked a holiday with Scott

Just booked a holiday with Scott. Amazing experience very helpful nothing too much trouble. Went the extra mile. We have a great deal and an amazing holiday. Well done Cruisenaton.

Date of experience : May 24, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Scott

Brilliant Help!

Was travelling around Spain with intermittent access to WiFi and panicking about providing information for an upcoming cruise. Called Cruise Nation and the help they gave me was brilliant. Took away all my worries, thank you Rachel S!

Date of experience : May 07, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

Excellent service as always from cruise…

Excellent service as always from cruise nation especially Jemma Dolan who was very helpful and courteous thank you

Date of experience : May 29, 2024

Jemma Dolan was very friendly and…

Jemma Dolan was very friendly and helpful and sorted my query very quickly,a pleasure to talk too.

Date of experience : May 30, 2024

Excellent service from Jemma Dolan very…

Excellent service from Jemma Dolan very helpful 5 stars all the way.

I rang and spoke to Sharice Brooks for clarification regarding cost of gratuities, she was very helpful and although we were disconnected she took the trouble to find the answer and e mailed me straight away and offered any further help. Each time I have rang every agent has been most helpful, professional and friendly. This being my first cruise, I had many questions and found everybody very reassuring and happy to help Many thanks to all.

Date of experience : May 14, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice & the team

On finding problems with the MSC…

On finding problems with the MSC website I phoned Cruise Nation with whom I’d booked my 17th cruise . I had the pleasure of speaking to a lady by the name of Jemma Dolan. Jemma was professional,knowledgeable efficient at the same time as being friendly she solved my problem in no time at all. I hope Jemma is recognised as a valued member of Cruise Nation as she certainly deserves to be.

Date of experience : May 11, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Jemma was really helpful after I called…

Jemma was really helpful after I called Cruise Nation about a query I had. She sorted everything out for me while on the fone.

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : April 02, 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Thanks Jemma

I was connected straight away and put through to Jemma, who was friendly and very helpful. Excellent customer service.

Date of experience : May 22, 2024

Amazing Support

In January we had to disembark from an MSC cruise due to my son being taken into hospital as an emergency. With the help of Cruise Nation, MSC allowed a cruise credit for half the cost. A cruise was subsequently booked in March commencing on the 3rd June. However, there was a problem applying the credit in accordance with the MSC terms. This caused a huge problem. Cruise Nation resolved the issue so that the cruise could go ahead. They went above and beyond. Special thanks to Natasha Crossley, Alan Hill and Katie King.

Date of experience : May 09, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to the team

Jemma was super helpful.…

Jemma was super helpful and extremely efficient in solving my problem.

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Jemma Dolan from cruise nation

Jemma Dolan was extremely helpful, very patient dealt with all my queries and amended everything that needed addressing. Very highly recommended and also had a great sense of humour. Would definitely recommend her to everyone. Well done Jemma 😉

Date of experience : May 04, 2024

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : May 08, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Jemma’s help

Jemma helped me decide what the best option was for our traveling schedule.

SHAME I CANT GET A QUOTE

I have phoned 4 times now and each time waited 40 mins for a reply. First girl was really nice spent 40 mins telling her exactly what i wanted and i have been quoted elsewhere and wanted to compare their price, she said as it was complex she hadn't long started so she will pass it onto colleague. i have been chasing the quote speaking to different people since and they all said yes i can see all your details but our colleague has started it we will ask him to call you - still no quote I called back today and they guy was so unhelpful advising how short staffed they are then asked me for all the details - i said everyone i have spoken to can see my details - he said well its up to you if you want to give me them or not! So if this is they way they treat potential customers i would rather go elsewhere!

Date of experience : March 17, 2024

Thank you for your review, I have taken a look into this for you, and can see that since this you have been contacted by the Sales agent who is working on your quotation. We will certainly take your comments on board so we can learn from your feedback.

I usually book through another cruise…

I usually book through another cruise company but decided to go with cruise nation as the deal was good. Okay for booking but since then when I’ve wanted to make changes, they are not helpful at all. Don’t return calls when promised and just not interested at helping existing customers at all. Never again!

Date of experience : January 19, 2024

Thank you for your review ! I can see that since your review you have since made changes to your booking and your query has been resolved. We thank you again for your feedback and will certainly take your comments on board and implement any training where necessary

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When it comes to family cruises, there are certainly some cruise lines that are more suitable than others. So, with that in mind, here we take a look at why MSC Cruises should be high on your list of options, and help you learn a little more about what to expect and which ships you should consider.

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Suggested companies

Cruise.co.uk.

Cruise Nation   Reviews

In the Cruise agency category

Visit this website

Company activity See all

Write a review

Reviews 4.6.

Most relevant

Very helpful and patient staff.

Very helpful and patient staff. Listened to my queries and helped me in a very clear way. Really pleased with my booking experience so far. Thankyou. Thankyou to Ms. Jemma Dolan who was brilliant today! Really appreciated her support.

Date of experience : 31 May 2024

Sherice is amazing customer service for…

Sherice is amazing customer service for our amending booking, she make sure we have what we’re looking for! Thank you Sherice ! most appreciated for your help .

Date of experience : 27 May 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Just booked a holiday with Scott

Just booked a holiday with Scott. Amazing experience very helpful nothing too much trouble. Went the extra mile. We have a great deal and an amazing holiday. Well done Cruisenaton.

Date of experience : 24 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Scott

Brilliant Help!

Was travelling around Spain with intermittent access to WiFi and panicking about providing information for an upcoming cruise. Called Cruise Nation and the help they gave me was brilliant. Took away all my worries, thank you Rachel S!

Date of experience : 07 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

Excellent service as always from cruise…

Excellent service as always from cruise nation especially Jemma Dolan who was very helpful and courteous thank you

Date of experience : 29 May 2024

Jemma Dolan was very friendly and…

Jemma Dolan was very friendly and helpful and sorted my query very quickly,a pleasure to talk too.

Date of experience : 30 May 2024

Excellent service from Jemma Dolan very…

Excellent service from Jemma Dolan very helpful 5 stars all the way.

I rang and spoke to Sharice Brooks for clarification regarding cost of gratuities, she was very helpful and although we were disconnected she took the trouble to find the answer and e mailed me straight away and offered any further help. Each time I have rang every agent has been most helpful, professional and friendly. This being my first cruise, I had many questions and found everybody very reassuring and happy to help Many thanks to all.

Date of experience : 14 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice & the team

On finding problems with the MSC…

On finding problems with the MSC website I phoned Cruise Nation with whom I’d booked my 17th cruise . I had the pleasure of speaking to a lady by the name of Jemma Dolan. Jemma was professional,knowledgeable efficient at the same time as being friendly she solved my problem in no time at all. I hope Jemma is recognised as a valued member of Cruise Nation as she certainly deserves to be.

Date of experience : 11 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Jemma was really helpful after I called…

Jemma was really helpful after I called Cruise Nation about a query I had. She sorted everything out for me while on the fone.

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : 02 April 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Thanks Jemma

I was connected straight away and put through to Jemma, who was friendly and very helpful. Excellent customer service.

Date of experience : 22 May 2024

Amazing Support

In January we had to disembark from an MSC cruise due to my son being taken into hospital as an emergency. With the help of Cruise Nation, MSC allowed a cruise credit for half the cost. A cruise was subsequently booked in March commencing on the 3rd June. However, there was a problem applying the credit in accordance with the MSC terms. This caused a huge problem. Cruise Nation resolved the issue so that the cruise could go ahead. They went above and beyond. Special thanks to Natasha Crossley, Alan Hill and Katie King.

Date of experience : 09 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to the team

Jemma was super helpful.…

Jemma was super helpful and extremely efficient in solving my problem.

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Jemma Dolan from cruise nation

Jemma Dolan was extremely helpful, very patient dealt with all my queries and amended everything that needed addressing. Very highly recommended and also had a great sense of humour. Would definitely recommend her to everyone. Well done Jemma 😉

Date of experience : 04 May 2024

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : 08 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Jemma’s help

Jemma helped me decide what the best option was for our traveling schedule.

SHAME I CANT GET A QUOTE

I have phoned 4 times now and each time waited 40 mins for a reply. First girl was really nice spent 40 mins telling her exactly what i wanted and i have been quoted elsewhere and wanted to compare their price, she said as it was complex she hadn't long started so she will pass it onto colleague. i have been chasing the quote speaking to different people since and they all said yes i can see all your details but our colleague has started it we will ask him to call you - still no quote I called back today and they guy was so unhelpful advising how short staffed they are then asked me for all the details - i said everyone i have spoken to can see my details - he said well its up to you if you want to give me them or not! So if this is they way they treat potential customers i would rather go elsewhere!

Date of experience : 17 March 2024

Thank you for your review, I have taken a look into this for you, and can see that since this you have been contacted by the Sales agent who is working on your quotation. We will certainly take your comments on board so we can learn from your feedback.

I usually book through another cruise…

I usually book through another cruise company but decided to go with cruise nation as the deal was good. Okay for booking but since then when I’ve wanted to make changes, they are not helpful at all. Don’t return calls when promised and just not interested at helping existing customers at all. Never again!

Date of experience : 19 January 2024

Thank you for your review ! I can see that since your review you have since made changes to your booking and your query has been resolved. We thank you again for your feedback and will certainly take your comments on board and implement any training where necessary

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