p&o cruise reference number

Important Information

Click  here  to view our Privacy Policy 

Click  here  to view our Booking Conditions 

Click  here  to view our Website terms of use

Accessing your holiday details

• P&O Cruises ( UK )

Cruise personaliser and account details

By gazza999 , October 12, 2019 in P&O Cruises ( UK )

Recommended Posts

I have cruised many times with other cruise lines, and have recently booked my first cruise with P&O.

After registering for a Cruise personaliser account, and entering the reference number, my booking details are shown.

However,  After registering for an account on the P&O website (with the same email address), when looking at upcoming cruises, it just says:  " We are unable to show you any cruise information at this time..This might be because you have not yet entered a valid URN (unique reference number)"    It does not seem to have linked the two systems together and I cannot find anywhere to enter the URN.

Does anyone have any ideas ?

Link to comment

Share on other sites.

When I logged onto the main p&o site earlier it said there was a problem with the cruise personaliser and they are working to fix it. I try to not go on there at weekends as its normally down plus my hubby has now banned me 😁  

Have another try as there has been some strange messages coming out of there in the last few days, I had been trying

to book flight seats for January but the site was down most of yesterday but managed in the end but not before some

strange messages coming back about my site was not secure and people were trying to hack my computer!

I had this trouble some time ago and this is how I resolved it - log on to pocruises.com/myaccount - you will find the space to enter your account number (URN) under 'my details'  towards the bottom of the page.  Your account number (URN) is your Peninsular Club number - mine starts POFA****D but when entering it I have to omit the PO and just enter FA then the 5 numbers and D. 

All works perfectly now!

Hope that helps.

21 minutes ago, Waju said: I had this trouble some time ago and this is how I resolved it - log on to pocruises.com/myaccount - you will find the space to enter your account number (URN) under 'my details'  towards the bottom of the page.  Your account number (URN) is your Peninsular Club number - mine starts POFA****D but when entering it I have to omit the PO and just enter FA then the 5 numbers and D.  All works perfectly now! Hope that helps.

Thanks for the info, but as this is my first cruise with P&O, I am not yet a member of the Peninsular club.  Apparently you have to spend 15 nights on board before you become a member, you can't join prior to your first cruise like other cruise lines.

Is there any other way of finding my URN ?

terrierjohn

1 minute ago, gazza999 said:   Thanks for the info, but as this is my first cruise with P&O, I am not yet a member of the Peninsular club.  Apparently you have to spend 15 nights on board before you become a member, you can't join prior to your first cruise like other cruise lines.   Is there any other way of finding my URN ?   Thanks

You should be able to create a P&O account, simply go onto the P&O website and register to create an account, and follow the instructions to set up your own account.

13 minutes ago, terrierjohn said: You should be able to create a P&O account, simply go onto the P&O website and register to create an account, and follow the instructions to set up your own account.

I have a P&O account but apparently you are unable to manually create a Peninsular Club account

I found my URN, its all good.

Thanks for your replies 🙂

Glad you got it sorted.  Sadly, P&O IT is really the pits.  There are regular problems with Cruise Personaliser and many people agree that the new P&O website is dreadful in many ways.  If I go into "My Account" at present and look under "My Cruises", it says that my next cruise is in 2021, when I have one booked for 2020!

Saltybutnice13

Best all check your emails. 

Cruise Personaliser has been scrapped and a new site where everyone will have to register called

"My P&O Cruises" will quote "be up and running shortly"

Stunning !!!!  As we are among those who are on the Trans Atlantic Azura cruise on Friday doing back to backs

and were on a Thomas Cook flight home. 

Of course we have heard nothing regarding the rearranged flight from P&O.

2 hours ago, Saltybutnice13 said: Best all check your emails.  Cruise Personaliser has been scrapped and a new site where everyone will have to register called "My P&O Cruises" will quote "be up and running shortly"   Stunning !!!!  As we are among those who are on the Trans Atlantic Azura cruise on Friday doing back to backs and were on a Thomas Cook flight home.    Of course we have heard nothing regarding the rearranged flight from P&O.  

It has not been scrapped yet, I have just been on it and it's working perfectly well.

on Friday the 11th October personaliser was taking bookings for excursions and then saying "technical fault try again later". i tried 3 times before i got the booking confirmed, then found money taken 3 times. If you have booked any excursions check your bank, customer service were not very helpful

I thought that the Royal Caribbean website was pretty awful, but apparently it's not that bad 🙂

On 10/15/2019 at 11:30 AM, Britboys said: Glad you got it sorted.  Sadly, P&O IT is really the pits.  There are regular problems with Cruise Personaliser and many people agree that the new P&O website is dreadful in many ways.  If I go into "My Account" at present and look under "My Cruises", it says that my next cruise is in 2021, when I have one booked for 2020!

Sorry Andrew but that is an insult towards ‘Pits’ it’s much worse than that.

5 hours ago, Rupert2251 said: It has not been scrapped yet, I have just been on it and it's working perfectly well.

Good for you sunshine.

Quote "until we switch to My P&O Cruises you won't be able to make online bookings"

Some use for those of us who will be trying to re-book our flight seats when P&O eventually get round to informing us what the new flights actually are !!

Never mind though eh?  we only sail in  21 HOURS TIME

I do like cruising with P & O despite the best efforts of their IT department doing their best to ruin things.

Their online booking system used to work perfectly - the new one does not.

Cruise personaliser worked brilliantly - the new ‘My Account‘ does not. My cruises which I booked whilst onboard in September are not showing.

i would say “If it’s not broke, don’t fix it’

It might be worth going into your accounts (whilst you still can) and down loading your cruise history or printing off a hard copy. When Princess cruises re vamped their system a few years ago, many passengers  lost all or some of their cruise history and it took many months for it to be sorted and their lost cruises reinstated.

P&O SUE

7 hours ago, Marmaduke said: It might be worth going into your accounts (whilst you still can) and down loading your cruise history or printing off a hard copy. When Princess cruises re vamped their system a few years ago, many passengers  lost all or some of their cruise history and it took many months for it to be sorted and their lost cruises reinstated.

Good idea thanks 😊  

CP is down today.  Thought it was me, but just found it on Twitter.  They are working on it!!

It was working around lunchtime because I printed e-tickets and labels. 

Still not working for me.

58 minutes ago, jeanlyon said: Still not working for me.

Jean try using the manage your booking link at the bottom of the page not the already booked at the top that is how we have been getting onto it see if it works for you.

Found the problem.  It had changed all my details AGAIN to our single friend's who travels with us.  This is about the 7th time it has done it.  I logged in as my husband and there I was, but with her birthdate, her phone number and address.  We are on a linked booking and have been for years.  It started happening last year.  Drives me nuts.

She has her own cabin, so I have no idea why it does this.

Working for me at the minute, waiting to get flights details and accommodation confirmed, but it has a habit of changing my husband's and my passport numbers!!

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS · Started 1 hour ago

LauraS · Started Wednesday at 08:11 PM

LauraS · Started Tuesday at 07:43 PM

LauraS · Started Tuesday at 01:14 AM

LauraS · Started April 26

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

• P&O Cruises ( UK )

I have now booked two cruises but have no account number?

By ighten , March 19, 2023 in P&O Cruises ( UK )

Recommended Posts

Im a bit confused by this as I have booked a cruise on Iona and a cruise on Aurora but both times it cames asking me (online bookings) for my account number (which I presume is my loyalty number).. But unless I'm misunderstanding it you dont get a number until 15 days cruising have been completed and then they do it atomatically.. It all seems a bit backwards.

I am now just a bit concerned I need the number though as the Iona cruise is 14 or 15 nights and the Aurora 24 nights.

Wouldnt it make more sense to have an account I can log into and see all my cruises like every other company before I sail. Or am I getting this completely wrong.. I have no mention of a (peninsula account I assume) number on the invoice (which the site seems to say I will have??) but I did fill out the join section weeks ago but nothing ever happened.

Link to comment

Share on other sites, happy afloat.

If I'm not mistaken your account number should appear on your booking confirmation. 

It's alpha numerical and mine is two letters, five numbers and a final letter, eg

My wife's follows the same pattern so I'm guessing they're all similar.

Hope this helps.

Interestedcruisefan

I think you mean your peninsular number?

We sat down with the next cruise booking rep on Arvia and had ours added to our booking on the ship

They also backdated it to before we got on the cruise and they automatically applied 5 per cent discount to our cabin bill at the end of the cruise

Prior to that I had tried twice unsuccessfully to get a peninsular number by email

yorkshirephil

1 hour ago, ighten said: Im a bit confused by this as I have booked a cruise on Iona and a cruise on Aurora but both times it cames asking me (online bookings) for my account number (which I presume is my loyalty number).. But unless I'm misunderstanding it you dont get a number until 15 days cruising have been completed and then they do it atomatically.. It all seems a bit backwards.   I am now just a bit concerned I need the number though as the Iona cruise is 14 or 15 nights and the Aurora 24 nights.   Wouldnt it make more sense to have an account I can log into and see all my cruises like every other company before I sail. Or am I getting this completely wrong.. I have no mention of a (peninsula account I assume) number on the invoice (which the site seems to say I will have??) but I did fill out the join section weeks ago but nothing ever happened.

Each of your bookings should have a reference number which is six digits made up of letters or letters and numbers, if you go to the P&O login you would then use the number to access your cruises, here is a link:  https://my.pocruises.com/mycruise/login

16 minutes ago, yorkshirephil said: Each of your bookings should have a reference number which is six digits made up of letters or letters and numbers, if you go to the P&O login you would then use the number to access your cruises, here is a link:  https://my.pocruises.com/mycruise/login    

That’s your booking reference, the OP was referring to their account number which is in fact your P & O Loyalty number.

Ours is on our booking confirmation under the info about the cruise as below:- on the same lines on the opposite side of the page is the pricing info.

Title / Last Name:

First / Middle Name:

Age at Sailing: My Account Number:

If you haven’t got your P & O booking confirmation and only your confirmation from your TA you need to ask your TA for it. If the account number isn’t on your booking confirmation then query with your TA or P&O if you booked direct, but as suggested it might be you haven’t yet qualified for the Peninsular Club as haven’t yet sailed for 15 days. You have to have actually sailed and not just booked to qualify, but certainly query it.

2 hours ago, yorkshirephil said: Each of your bookings should have a reference number which is six digits made up of letters or letters and numbers, if you go to the P&O login you would then use the number to access your cruises, here is a link:  https://my.pocruises.com/mycruise/login    

That is correct.  It is easy to access each cruise booking separately using the booking number, so no need of anything else at that stage.  The booking number gets you into all the things you need/want pre-cruise, such as excursion bookings as well as any access which may be available for restaurants and other things you can book direct pre-cruise.

As mentioned by amajaa, you will need a P&O booking confirmation, which gives your booking number for each cruise and will be sent via an agent if booked through one, (so will take a few days, perhaps more, after you book).

Gettingwarmer

1 hour ago, tring said:     That is correct.  It is easy to access each cruise booking separately using the booking number, so no need of anything else at that stage.  The booking number gets you into all the things you need/want pre-cruise, such as excursion bookings as well as any access which may be available for restaurants and other things you can book direct pre-cruise.   As mentioned by amajaa, you will need a P&O booking confirmation, which gives your booking number for each cruise and will be sent via an agent if booked through one, (so will take a few days, perhaps more, after you book).      

Yes, go down to the bottom of the PO website where it says “ Manage my booking” and enter your booking number to access your cruise. 

• 2 weeks later...

Sorry for  confusion..Nothing to do with booking ref..I assume account number on the website means Pennisular number which I dont have - they have now goven it me over the phone but even when booking a third it still doesnt accept it (I assume its because I havent actually sailed yet on any P&O)

1 hour ago, ighten said: Sorry for  confusion..Nothing to do with booking ref..I assume account number on the website means Pennisular number which I dont have - they have now goven it me over the phone but even when booking a third it still doesnt accept it (I assume its because I havent actually sailed yet on any P&O)

Yes, you only formally become a Peninsular member after you have completed your cruise, so before then you will be treated as someone who has not travelled with P&O if you make another new booking, no matter how many booked cruises you have in the pipeline.  Fair enough though as you may not travel on the cruise for some reason, you could cancel for instance.

It is the same regards going up in a Peninsular club level.  For instance the "perks" you get for a higher level are only available on the cruise after you have completed a cruise, so even completing part of your cruise to the level of the number of points you would need for the next level, the upgrade will not take place until you have completed the whole cruise, even if it is a long one.  I think there may possibly be recognition on completion of a sector of a world cruise, if you remain on the ship beyond that, but otherwise it would have to be a separate cruise, or one you have booked back to back.

Hope that helps

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS · Started 1 hour ago

LauraS · Started Wednesday at 08:11 PM

LauraS · Started Tuesday at 07:43 PM

LauraS · Started Tuesday at 01:14 AM

LauraS · Started April 26

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

For information or reservations, US and Canadian customers can call us toll-free at 800-338-4962 during the hours listed on this page. Customers calling from outside the US or Canada can use one of the numbers below:

If your country is not listed in the table above, you may reach us at +1-713-974-2121 or via e-mail.

For inquiries on matters not related to the purchase of a cruise, you may e-mail us at [email protected] , call us at 713-974-2121 or write to us at:

Vacations To Go 5851 San Felipe, Suite 500 Houston, TX 77057

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Plan Your Trip

What Is A P&O Cruise

Published: January 5, 2024

by Kit Nicks

• Travel Guide

Introduction

Welcome aboard the world of P&O Cruises, where luxury, adventure, and relaxation meet on the high seas. If you’re looking for a vacation experience that combines the thrill of exploring new destinations with the comfort of exceptional amenities, then a P&O Cruise is the perfect choice for you. With a rich history dating back over 180 years, P&O Cruises has established itself as one of the most trusted and reputable names in the cruising industry.

Whether you’re a seasoned traveler or embarking on your first cruise adventure, P&O Cruises offers something for everyone. From breathtaking itineraries that take you to the far corners of the globe, to world-class dining options and thrilling onboard activities, every aspect of a P&O Cruise is designed to exceed your expectations.

With a fleet of stunning ships, P&O Cruises offers a wide range of options to suit different travel preferences. From elegant smaller ships with an intimate ambiance to larger vessels with an abundance of amenities, each ship provides a unique cruising experience.

One of the defining features of a P&O Cruise is the diverse range of destinations and itineraries available. Whether you dream of exploring the sun-soaked beaches of the Caribbean, immersing yourself in the rich history of Europe , or discovering the natural wonders of Alaska, P&O Cruises has you covered. With a carefully curated selection of ports of call, you’ll have the opportunity to experience the best each destination has to offer.

When it comes to onboard facilities and activities, P&O Cruises leaves no stone unturned. From state-of-the-art fitness centers and luxurious spa treatments to thrilling water parks and pools, there’s something for every age and interest. Enjoy a game of golf, try your luck at the casino, or indulge in a shopping spree at the onboard boutiques – the possibilities are endless.

No cruise experience is complete without delectable dining options, and P&O Cruises understands this. With a variety of restaurants and cuisines to choose from, including fine dining establishments, casual eateries, and specialty venues, every meal becomes a culinary adventure. From succulent steaks to mouthwatering seafood, your taste buds are in for a treat.

As night falls, the entertainment onboard a P&O Cruise truly comes to life. From dazzling stage productions and live music performances to themed parties and comedy shows, there’s never a dull moment. Whether you want to dance the night away or relax with a cocktail in hand, P&O Cruises’ entertainment options cater to all preferences.

After a day filled with excitement and exploration, retreat to your comfortable and well-appointed cabin or suite. Whether you choose an interior stateroom, a balcony cabin with breathtaking views, or a luxurious suite with exclusive amenities, you’ll find a haven of relaxation and tranquility.

Ready to embark on your P&O Cruise adventure? Check out the latest packages and deals to find the one that suits your budget and preferences. Booking and reservations are a breeze, ensuring a stress-free start to your vacation.

In this comprehensive guide, we’ll delve deeper into the fascinating world of P&O Cruises, exploring its history, ship offerings, destinations, onboard facilities, dining options, entertainment choices, accommodation types, and the easy process of booking your dream cruise. So, get ready to set sail and discover the wonders of a P&O Cruise!

History of P&O Cruises

The story of P&O Cruises began in 1837 when the Peninsular Steam Navigation Company was founded by Brodie McGhie Willcox and Arthur Anderson. Originally operating as a mail and passenger service, the company’s inaugural voyage took place in the same year, with a paddle steamer sailing from London to Spain and Portugal.

Fast forward to 1840, and the Peninsular Steam Navigation Company merged with the Oriental Steam Navigation Company to form the Peninsular and Oriental Steam Navigation Company (P&O). This merger marked a significant turning point for the company, as it expanded its operations to include routes to India , Australia, and the Far East.

Over the years, P&O Cruises continued to grow and innovate, cementing its position as a leading force in the cruise industry. It introduced modern steamships with enhanced passenger amenities, such as private cabins, dining saloons, and first-class lounges, offering passengers a new level of comfort and luxury.

During World War II, many of P&O Cruises’ ships were requisitioned by the British government for military use. However, after the war, the company bounced back, modernizing its fleet and resuming its passenger services.

In the 1970s, P&O Cruises underwent a transformation, shifting its focus to leisure cruising. The iconic ship Canberra, dubbed the “White Funnel” due to its distinctive exterior, was introduced in 1961 and became the flagship of P&O Cruises. This marked the beginning of a new era for the company.

In the following decades, P&O Cruises expanded its fleet and introduced new ships, each more luxurious than the last. The company embraced innovation, incorporating state-of-the-art amenities and facilities to enhance the passenger experience. P&O Cruises became synonymous with leisure travel, providing unforgettable vacation experiences to people from all walks of life.

In recent years, P&O Cruises has continued to evolve and adapt to changing consumer preferences. The company has focused on sustainability and responsible tourism, implementing environmentally friendly practices to minimize its impact on the environment.

Today, P&O Cruises operates a fleet of modern and elegant ships, offering a wide range of itineraries to destinations around the world. With a commitment to delivering exceptional service, luxurious accommodations, and exciting onboard experiences, P&O Cruises remains a trusted and highly regarded name in the cruising industry.

As P&O Cruises looks to the future, it continues to innovate and push the boundaries of what a cruise vacation can offer. With a rich history spanning over 180 years, P&O Cruises has a legacy of excellence and a vision for creating unforgettable memories for every passenger who steps on board.

Types of P&O Cruise Ships

P&O Cruises boasts a fleet of modern and stylish ships designed to cater to a variety of travel preferences. Each ship offers a unique cruising experience, whether you’re seeking an intimate and luxurious ambiance or a lively atmosphere with an abundance of activities. Let’s explore the different types of P&O Cruise ships:

• P&O Ventura: This family-friendly ship offers a wide range of amenities and activities for guests of all ages. From the dedicated children’s clubs to the adult-only areas, P&O Ventura ensures there’s something for everyone onboard.
• P&O Britannia: As the flagship of the P&O Cruises fleet, Britannia is a luxurious and sophisticated vessel. With stunning interiors, gourmet dining options, and world-class entertainment, Britannia epitomizes elegance and grandeur.
• P&O Azura: Designed with a contemporary and relaxed atmosphere, Azura offers a wide array of entertainment options and a diverse selection of dining venues. Whether you’re seeking excitement or relaxation, Azura has something to suit every taste.
• P&O Iona: The latest addition to the P&O Cruises fleet, Iona is a true game-changer. Featuring innovative design elements and breathtaking spaces, this ship is all about connecting with nature and embracing the beauty of the surrounding landscapes.
• P&O Arcadia: With a more refined and sophisticated ambiance, Arcadia is perfect for travelers seeking a quieter and more peaceful cruise experience. Enjoy world-class dining options, rejuvenate in the spa, or relax by the tranquil pool area.
• P&O Aurora: Sailing in style and elegance, Aurora offers a classic and traditional cruising experience. With spacious cabins, refined dining options, and a wide range of onboard activities, this ship combines timeless charm with modern amenities.

Each P&O Cruise ship provides a variety of cabin options to suit different needs and budgets. From cozy interior cabins to spacious suites with private balconies, you’ll find accommodations that cater to your preferences.

Whether you’re traveling with family, friends, or as a couple, P&O Cruises ensures that there’s a ship that suits your style. No matter which ship you choose, you can expect exceptional service, top-class amenities, and a vacation experience that will create lasting memories.

Destinations and Itineraries

P&O Cruises offers an extensive selection of destinations and itineraries, taking you to some of the most breathtaking and culturally-rich corners of the world. Whether you’re dreaming of exploring exotic tropical islands, immersing yourself in the rich history of Europe, or venturing to remote and awe-inspiring landscapes, P&O Cruises has a wide range of options to fulfill your travel desires.

The Caribbean is a perennial favorite, with P&O Cruises taking you to vibrant destinations such as Barbados, Antigua, St. Lucia, and Jamaica . Explore pristine beaches, snorkel through colorful coral reefs, and soak up the lively Caribbean culture during your island-hopping adventure.

If you’re longing to uncover the wonders of Europe, P&O Cruises offers a variety of itineraries to iconic destinations like the Mediterranean and the Baltic Sea. Embark on a journey through history as you explore ancient ruins in Rome, visit the enchanting cities of Barcelona and Venice, or witness the stunning beauty of the fjords in Norway .

For those seeking adventure and natural beauty, P&O Cruises also offers cruises to destinations such as Alaska and the Norwegian Fjords. Witness the majesty of towering glaciers, spot wildlife like humpback whales or bald eagles, and marvel at the breathtaking landscapes that surround you.

P&O Cruises also recognizes the allure of exotic and culturally diverse destinations. Experience the vibrant energy of Asia as you visit bustling cities like Singapore and Bangkok, or immerse yourself in the awe-inspiring landscapes of Australia and New Zealand, with their unique wildlife and stunning coastal vistas.

Furthermore, P&O Cruises offers themed cruises that cater to specific interests and passions. From music-themed cruises featuring live performances from renowned artists to wellness-focused cruises that emphasize rejuvenation and relaxation, there’s a themed cruise to suit everyone’s interests.

Each destination offers a range of exciting shore excursions, allowing you to make the most of your time on land. Whether you want to embark on a thrilling adventure like zip-lining through a tropical rainforest or prefer a leisurely exploration of historic landmarks, P&O Cruises provides a variety of excursions tailored to different interests and activity levels.

With carefully curated itineraries, P&O Cruises ensures that you have the opportunity to explore and experience the best each destination has to offer. Whether you’re a first-time cruiser or a seasoned traveler, P&O Cruises’ destinations and itineraries are sure to ignite your sense of wanderlust and create unforgettable memories of your cruise vacation.

Onboard Facilities and Activities

P&O Cruises offers a vast array of onboard facilities and activities, ensuring that there is never a dull moment during your cruise vacation. From thrilling outdoor adventures to rejuvenating spa treatments and everything in between, there is something to cater to every interest and age group.

If you’re looking to keep active during your cruise, you’ll find state-of-the-art fitness centers equipped with modern exercise equipment and knowledgeable instructors. Engage in yoga or Pilates classes, break a sweat in the gym, or challenge yourself with a game of basketball or tennis. P&O Cruises also offers various fitness and wellness programs, allowing you to maintain your healthy lifestyle while at sea.

For those seeking relaxation and pampering, the onboard spas provide a sanctuary of tranquility. Indulge in a range of treatments, from massages and facials to body wraps and aromatherapy sessions. Unwind in the steam rooms or saunas, or simply soak in a bubbling hot tub while enjoying the panoramic views of the open sea.

P&O Cruises also caters to families traveling with children, offering dedicated kids’ and teens’ clubs. Kids can partake in age-appropriate activities, play games, make crafts, and even enjoy supervised movie nights. Teens have their own exclusive spaces to socialize, including lounges and dedicated discos. With these clubs, parents can relax knowing their children are well-entertained and having a blast.

When it comes to entertainment, P&O Cruises truly shines. From Broadway-style productions and live music performances to comedy shows and cabaret acts, there is a dazzling array of entertainment options to choose from. Enjoy spectacular shows in the onboard theaters, dance the night away at themed parties, or try your luck at the casino for a taste of excitement.

One of the highlights of a P&O Cruise is the exceptional dining experience. With a wide selection of dining venues, including formal restaurants, casual eateries, and specialty restaurants, you’ll be treated to a culinary journey like no other. Savor international flavors, indulge in gourmet creations, and immerse yourself in gastronomic delights throughout your voyage.

For those seeking retail therapy, P&O Cruises offers a range of onboard shops and boutiques. Browse through an array of duty-free items, from designer clothing and accessories to fine jewelry and watches. Take home souvenirs to commemorate your trip or find the perfect gift for loved ones.

Outdoor enthusiasts will find plenty to do on deck. Lounge by the pool while enjoying refreshing cocktails, take a dip in the pool, or soak up the sun on the spacious sundeck. Some ships even boast thrilling waterparks and waterslides, providing fun for both kids and adults.

Throughout your cruise, you’ll also have the opportunity to participate in various enrichment activities. Attend informative lectures, join workshops on topics ranging from wine tasting to photography, or engage in arts and crafts sessions. P&O Cruises offers a diverse range of enrichment activities to ensure that you can expand your knowledge and learn something new during your voyage.

With such a wide range of onboard facilities and activities, P&O Cruises ensures that there is never a dull moment during your cruise vacation. Whether you prefer to stay active, relax and rejuvenate, enjoy live entertainment, indulge in fine dining, or simply soak up the sun, there is an abundance of onboard options to cater to your every desire.

Dining Options

P&O Cruises takes dining to another level with a wide range of options to satisfy every palate and culinary preference. From elegant formal dining experiences to casual and laid-back eateries, the onboard dining options ensure that there’s something to please every taste bud during your cruise vacation.

The main dining rooms on P&O Cruises’ ships offer a sophisticated and elegant setting, perfect for enjoying delicious meals with impeccable service. Dine on carefully crafted menus featuring a variety of international cuisines, accompanied by an extensive selection of wines chosen to complement each dish. Whether you’re a seafood lover, a fan of international flavors, or prefer classic comfort food, the main dining rooms cater to a range of preferences with diverse and flavorful menus.

For those seeking a more intimate and exclusive dining experience, P&O Cruises offers specialty restaurants. These venues showcase unique culinary concepts and feature renowned chefs who create extraordinary dishes using the finest ingredients. Indulge in gourmet creations, exotic flavors, and innovative presentations that will leave you wanting more.

If you prefer a more casual dining experience, there are plenty of options to choose from. Buffet restaurants offer a wide selection of international dishes, allowing you to sample various cuisines and indulge in your favorites. Enjoy live cooking stations, made-to-order dishes, and a tempting array of desserts, all in a relaxed and casual atmosphere.

P&O Cruises also understands the importance of accommodating different dietary needs and preferences. Vegetarian, vegan, and gluten-free options are available in most dining venues, ensuring that everyone can enjoy delicious meals tailored to their specific dietary requirements.

In addition to the diverse dining options, P&O Cruises offers unique dining experiences that add a touch of excitement and exclusivity to your cruise. The Chef’s Table allows you to indulge in a multi-course meal prepared by the ship’s talented chefs, accompanied by specially selected wines. For a more interactive experience, try the Cookery Club, where you can participate in cooking classes and learn new culinary techniques from professional chefs.

To enhance your dining experience, P&O Cruises offers various beverage packages that allow you to enjoy a wide selection of alcoholic and non-alcoholic drinks throughout your cruise. Choose from packages that include soft drinks, wines, spirits, and cocktails, ensuring that you can savor your favorite beverages without worrying about the bill.

With P&O Cruises’ outstanding dining options, every meal becomes a memorable experience. From the elegant ambiance of the main dining rooms to the innovative creations of specialty restaurants and the casual comfort of buffet venues, you’ll be treated to a culinary journey like no other. With an emphasis on quality, variety, and exceptional service, P&O Cruises guarantees that your taste buds will be delighted throughout your voyage.

Entertainment and Shows

When it comes to entertainment, P&O Cruises goes above and beyond to ensure that your cruise experience is filled with excitement, laughter, and awe-inspiring performances. From dazzling stage productions to live music, comedy acts, and themed parties, there is never a shortage of entertainment options onboard.

One of the highlights of the entertainment lineup on P&O Cruises is the incredible theater productions. Be prepared to be wowed by world-class shows featuring talented performers, stunning costumes, and elaborate sets. From Broadway-inspired musicals to energetic dance performances, the theater shows offer a feast for the senses and a truly immersive experience.

Throughout your cruise, there will be a diverse range of live music performances taking place onboard. Whether you enjoy jazz, classical, rock, or pop, you’ll find talented musicians and bands playing a variety of genres. Unwind with a cocktail and enjoy melodic tunes in one of the onboard lounges or dance the night away at lively parties under the stars.

To tickle your funny bone, P&O Cruises features comedy acts that will have you laughing out loud. Sit back, relax, and enjoy hilarious stand-up routines and comedy shows performed by seasoned comedians. Whether you prefer dry wit or slapstick humor, there’s a comedy act to suit every sense of humor.

Themed parties are a regular occurrence on P&O Cruises, adding an extra level of excitement to your voyage. From dazzling white parties to tropical-themed soirées, these events bring passengers together for an unforgettable night of fun and celebration. Dress up, dance, and enjoy the vibrant atmosphere as the ship transforms into a lively party venue.

In addition to the scheduled performances and parties, you’ll also find a variety of entertainment options scattered throughout the ship. Enjoy live music in the lounges, join in on trivia games and quizzes, or watch live sports events on the big screen. There’s something to keep every passenger entertained, no matter their interests or preferences.

For those who want to try their luck, P&O Cruises features onboard casinos where you can test your skills at a variety of table games or try your luck on the slot machines. Whether you’re an experienced gambler or a novice looking for some excitement, the casinos offer an entertaining and thrilling experience.

P&O Cruises also understands the importance of family-friendly entertainment. Onboard, you’ll find a variety of activities and shows designed to entertain children and teens. From magic shows and puppetry to interactive games and themed parties, young passengers have their own dedicated spaces and entertainment options to ensure they have an unforgettable experience as well.

With the wide range of entertainment and shows offered onboard P&O Cruises, you’ll be spoiled for choice during your cruise vacation. Whether you’re in the mood for a Broadway-style production, live music, comedy acts, or themed parties, there’s always something happening to keep you entertained and create lasting memories.

Accommodation Options

P&O Cruises offers a range of accommodation options to suit every taste and budget, ensuring that you have a comfortable and enjoyable stay on board. Whether you’re traveling solo, as a couple, or with family and friends, there’s a perfect cabin or suite for you.

Interior cabins provide a cozy and affordable option for those who prioritize value and prefer to spend most of their time exploring the ship and enjoying the onboard amenities. These cabins feature all the essential amenities you need for a comfortable stay, including cozy beds, storage space, and well-appointed bathrooms.

For those who enjoy natural light and a view, P&O Cruises offers a range of oceanview cabins. These cabins come with large windows or portholes that allow you to soak in the stunning views of the sea. Wake up to the sunrise or relax as the waves sway gently outside your window.

Balcony cabins are perfect for those seeking a private outdoor space. Step through the sliding glass doors onto your own balcony and enjoy the fresh sea breeze as you take in panoramic views of the ocean. These spacious cabins are equipped with comfortable furnishings, allowing you to relax and unwind in the privacy of your own space.

If you’re looking to indulge and pamper yourself, then P&O Cruises’ suite options are the way to go. Suites offer enhanced space and luxury, with separate living and sleeping areas. Enjoy larger balconies or even private terraces, where you can relax and enjoy the magnificent views. Suites also come with exclusive amenities and services, ensuring a truly luxurious experience.

For families or groups traveling together, P&O Cruises offers family cabins and connecting cabins. Family cabins are designed with shared spaces, such as living rooms and multiple bedrooms, allowing everyone to stay together while still having their own space. Connecting cabins provide the option for families or friends to have separate cabins but with an adjoining door, providing convenience and easy access between cabins.

Regardless of the accommodation type you choose, you can expect well-appointed cabins with comfortable beds, storage space for your belongings, and private bathrooms with all the necessary amenities. The cabins are designed with your comfort in mind, ensuring a restful and rejuvenating sleep.

Accessible cabins are also available for passengers with mobility challenges, offering specialized features and amenities to cater to their needs. These cabins are designed to be wheelchair-accessible and equipped with facilities that provide comfort and convenience.

Whichever accommodation option you choose, you’ll find that P&O Cruises strives to provide a comfortable and enjoyable home away from home. With attention to detail and an emphasis on customer satisfaction, your cabin or suite will be a welcoming retreat after a day packed with onboard activities and exploring the fascinating destinations.

P&O Cruise Packages and Deals

When it comes to planning your P&O Cruise vacation, there are a variety of packages and deals available to help you make the most of your experience while saving money. P&O Cruises offers a range of options designed to suit different preferences and budgets, ensuring that you can find the perfect package for your dream cruise.

One popular option is the all-inclusive package, which includes meals, beverages, and selected onboard activities. With an all-inclusive package, you can enjoy peace of mind knowing that many of the expenses during your cruise are already taken care of. This package is a great choice for those who prefer the convenience of having everything included without worrying about additional costs.

For those seeking a more personalized experience, P&O Cruises offers a variety of enhanced packages and upgrades. These packages can include perks such as priority embarkation, access to exclusive lounges and restaurants, beverage packages, spa treatments, and more. By upgrading your package, you can enhance your cruise experience and enjoy additional benefits and amenities.

P&O Cruises also offers specialty dining packages that allow you to enjoy multiple dining experiences at a discounted price. These packages allow you to dine at a variety of specialty restaurants throughout your cruise, giving you the opportunity to savor a diverse range of cuisines and culinary experiences.

If you’re flexible with your travel dates, it’s worth exploring P&O Cruises’ last-minute deals and promotions. These offers provide an opportunity to book a cruise at a discounted price, allowing you to enjoy a fantastic vacation while saving money. Keep an eye out for flash sales, limited-time promotions, and special discounts that may be available.

Another way to save on your P&O Cruise is by booking a future cruise while onboard. P&O Cruises offers onboard booking incentives, such as reduced deposits, onboard credit, or exclusive discounts. This allows you to secure a future cruise at a favorable rate and take advantage of the added benefits offered to those who book while onboard.

It’s important to periodically check P&O Cruises’ website, as they often have special offers and deals available. These can include discounts on specific itineraries, free upgrades, onboard credit, or added value amenities. By staying informed about the latest promotions, you can take advantage of the best deals and make your P&O Cruise even more affordable.

Remember to also consider the perks and benefits available to members of P&O Cruises’ loyalty program. As a member, you can enjoy exclusive privileges such as priority check-in, discounts on future cruises, access to private events, and more. The loyalty program rewards you for your continued patronage and provides additional value during your cruise.

By taking advantage of the various packages and deals offered by P&O Cruises, you can ensure that your cruise vacation is not only unforgettable but also excellent value for money. Whether you choose an all-inclusive package, a specialty dining package, or take advantage of last-minute deals, you’ll be able to create cherished memories while enjoying significant savings.

Booking and Reservation Process

Booking a P&O Cruise is a simple and straightforward process, allowing you to secure your dream vacation with ease. Whether you choose to book directly through the P&O Cruises website, contact their customer service team, or utilize the services of a travel agent, the reservation process is designed to be convenient and hassle-free.

To start your booking journey, visit the official P&O Cruises website. There, you’ll find a user-friendly interface that allows you to search for cruises based on your desired destination, dates, and ship preferences. The website provides detailed information about each itinerary, including ports of call, onboard facilities, and available cabin options.

Once you have selected the cruise that suits your preferences, you can proceed with the booking process. Choose your preferred cabin type and location, keeping in mind the budget and needs of your travel party. Review the pricing and any additional amenities or packages you’d like to include.

To secure your reservation, you will need to provide personal information including passenger details, contact information, and any special requests or requirements. Ensure that you carefully review all the information before proceeding to the payment stage.

P&O Cruises offers multiple payment options, including credit cards, debit cards, and bank transfers, making it convenient for you to choose the method that works best for you. The website provides a secure and encrypted payment process to safeguard your personal and financial information.

If you prefer to book your P&O Cruise through a travel agent, simply contact them with your desired travel dates and preferences. They will guide you through the booking process, ensuring that all necessary information is provided and that any specific requests or concerns are addressed.

It’s worth noting that if you have any special requirements or need assistance during your cruise, such as accessibility needs or dietary restrictions, it’s important to let the booking agent or customer service team know at the time of booking. This will help ensure that the necessary accommodations can be made to enhance your cruise experience.

After completing your booking, you’ll receive a confirmation of your reservation, usually via email. This confirmation will contain important details such as your booking reference number, itinerary, cabin assignment, and any additional services or amenities you have selected.

It’s advisable to review the terms and conditions of your booking to familiarize yourself with the cancellation policy, payment deadlines, and any other relevant information. This will help ensure a smooth and stress-free experience leading up to your cruise departure.

If at any point you have questions or need assistance during the booking process, P&O Cruises’ customer service team is available to assist. They can provide guidance, clarification, and support to help you make the best decisions for your cruise vacation.

By following the simple steps outlined in the booking process, you can secure your reservation and look forward to embarking on an incredible voyage with P&O Cruises. Whether it’s your first cruise or a repeat experience, the efficient and user-friendly booking process ensures that you can focus on the excitement and anticipation of your upcoming adventure.

Frequently Asked Questions (FAQs)

Q: What is included in the price of a P&O Cruise?

A: The price of a P&O Cruise includes accommodation, meals in the main dining rooms and buffet restaurants, access to onboard facilities and entertainment, and most daily activities. Additional costs may include specialty dining, alcoholic beverages, shore excursions, spa treatments, and gratuities.

Q: Can I bring my own alcohol on board?

A: P&O Cruises has a policy that prohibits passengers from bringing their own alcohol on board. However, alcoholic beverages can be purchased onboard at various bars and lounges.

Q: What is the dress code for dining on a P&O Cruise?

A: P&O Cruises has a relaxed dress code, with most evenings being smart-casual. However, there are usually one or two formal nights during the cruise, where passengers have the opportunity to dress up in their finest attire.

Q: Can I use my mobile phone while on a P&O Cruise?

A: Yes, you can use your mobile phone while on a P&O Cruise. However, please be aware that roaming charges may apply. It is recommended to check with your mobile service provider for international roaming rates and packages prior to your cruise.

Q: Are there age restrictions for P&O Cruises?

A: Passengers of all ages are welcome on P&O Cruises. There are dedicated kids’ and teens’ clubs to keep younger passengers entertained, as well as activities and facilities for adults, including adult-only areas.

Q: Can I use cash or credit cards on board?

A: P&O Cruises operates on a cashless system, where all onboard purchases are made using your cruise card. This card is linked to your onboard account and can be settled with a credit card or cash at the end of the cruise.

Q: Can I bring my own food onboard?

A: P&O Cruises does not allow passengers to bring their own food onboard. However, special dietary requirements can be accommodated, and the dining venues offer a variety of options to suit different dietary needs.

Q: Can I stay connected to the internet while on board?

A: Yes, P&O Cruises offers onboard internet packages for passengers who wish to stay connected. These packages can be purchased for a fee and provide Wi-Fi access throughout the ship.

Q: What is the smoking policy onboard a P&O Cruise?

A: P&O Cruises has designated smoking areas onboard their ships. Smoking is not permitted in cabins, balconies, or most indoor public spaces.

Q: What is the cancellation policy for P&O Cruises?

A: The cancellation policy for P&O Cruises varies depending on the length of the cruise and the time of cancellation. It is recommended to review the terms and conditions at the time of booking to understand the specific cancellation policies for your reservation.

Q: Can I book shore excursions through P&O Cruises?

A: Yes, P&O Cruises offers a variety of shore excursions that can be booked through their website or onboard the ship. These excursions allow you to explore the destinations visited during your cruise and are led by knowledgeable guides.

These are just a few of the frequently asked questions about P&O Cruises. For more specific inquiries or additional information, it is recommended to visit the official P&O Cruises website or contact their customer service team.

A P&O Cruise offers a world of adventure, relaxation, and luxury on the high seas. With a rich history, a fleet of stunning ships, and a variety of destinations to choose from, P&O Cruises has established itself as a leader in the cruising industry.

From the moment you step on board, you’ll be immersed in a world of exceptional service, comfort, and entertainment. With a range of accommodation options, including cozy interior cabins, oceanview cabins with beautiful views, and spacious suites with exclusive amenities, there’s a perfect room for every traveler.

P&O Cruises’ dining options are a highlight, with a variety of restaurants and cuisines to tantalize your taste buds. From elegant main dining rooms to specialty restaurants and casual buffet venues, P&O Cruises caters to all culinary preferences. The onboard facilities and activities ensure that there’s never a dull moment, with options for fitness enthusiasts, relaxation-seekers, families, and those who love entertainment.

With diverse itineraries that take you to breathtaking destinations around the world, P&O Cruises allows you to explore new cultures, experience natural wonders, and create lasting memories. Whether you’re drawn to the sun-soaked beaches of the Caribbean, the historic cities of Europe, or the breathtaking landscapes of Alaska, P&O Cruises has a voyage that will fulfill your travel dreams.

Booking a P&O Cruise is a seamless process, with multiple options available to suit your preferences. From the convenience of their user-friendly website to the assistance of their customer service team or your trusted travel agent, securing your reservation is easy and hassle-free.

Whether you’re a seasoned cruiser or embarking on your first voyage, a P&O Cruise promises an unforgettable experience. Immerse yourself in the luxurious amenities, gourmet dining options, thrilling entertainment, and the opportunity to wake up to a new destination every day. Whether you’re seeking relaxation, adventure, or a combination of both, P&O Cruises provides an exceptional vacation experience that will leave you with memories to cherish for a lifetime.

• Privacy Overview
• Strictly Necessary Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

You are using an outdated browser. Please upgrade your browser to improve your experience.

Welcome to P&O Cruises. This website presents a main menu on the left hand side from where you can browse our cruises, and a toolbar menu at the top page with search, live chat, support, and profile settings.

• Skip to side menu (Press enter)
• Skip to toolbar menu (Press enter)
• Skip to content (Press enter)
• Frequently Asked Questions
• P&O App

What is my Guest Code?

Your Guest Code can be found on any piece of correspondence we send you. It’s usually in the form of an 8-digit number. It’s important to make sure that the Guest Code on your booking matches the one which is on your P&O Cruises Account.

If it is different, please get in contact with us so we can update the Guest Code on your booking.