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TUI AG - statistics and facts

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Detailed statistics

Revenue of TUI AG worldwide 2004-2023

TUI AG net income worldwide 2015-2023

Number of TUI AG employees worldwide 2011-2023, by region

Editor’s Picks Current statistics on this topic

Tour Operators & Travel Agencies

Leading travel agents ranked by number of outlets in the UK 2024

Leading ATOL-licensed tour operators in the UK 2024, by passengers licensed

Further recommended statistics

Industry overview.

• Premium Statistic Market size of the travel agency services industry worldwide 2011-2024
• Premium Statistic Number of businesses in the travel agency services industry worldwide 2013-2024
• Premium Statistic Key information on the travel agency industry in the EU 2023
• Premium Statistic Leading travel agents ranked by number of outlets in the UK 2024
• Premium Statistic Leading ATOL-licensed tour operators in the UK 2024, by passengers licensed
• Premium Statistic Leading holiday travel provider websites in the UK Q1 2024, by share of voice

Market size of the travel agency services industry worldwide 2011-2024

Market size of the travel agency services industry worldwide from 2011 to 2023, with a forecast for 2024 (in million U.S. dollars)

Number of businesses in the travel agency services industry worldwide 2013-2024

Number of businesses in the travel agency services industry worldwide from 2014 to 2023, with a forecast for 2024

Key information on the travel agency industry in the EU 2023

Key data on the travel agency industry in the European Union (EU) as of November 2023

Leading travel agencies in the United Kingdom (UK) as of February 2024, by number of travel shops

Leading ATOL-licensed tour operators in the United Kingdom as of February 2024, ranked by number of passengers licensed

Leading holiday travel provider websites in the UK Q1 2024, by share of voice

Leading websites for holiday searches in the United Kingdom in 1st quarter of 2024, by share of voice

Company information

• Premium Statistic Revenue of TUI AG worldwide 2004-2023
• Premium Statistic TUI AG revenue 2019-2023, by segment
• Premium Statistic Annual percentage change in revenue of TUI AG 2020-2023, by segment
• Premium Statistic TUI AG cost of sales worldwide 2015-2023
• Basic Statistic Cost breakdown of TUI AG employees worldwide 2019-2023, by type
• Premium Statistic TUI AG net income worldwide 2015-2023
• Premium Statistic TUI AG employees 2019-2023, by segment
• Basic Statistic Number of TUI AG employees worldwide 2011-2023, by region
• Premium Statistic Customers of TUI AG worldwide 2017-2023, by market

Revenue of TUI AG worldwide from 2004 to 2023 (in billion euros)

TUI AG revenue 2019-2023, by segment

Revenue of TUI AG worldwide from 2019 to 2023, by segment (in million euros)

Annual percentage change in revenue of TUI AG 2020-2023, by segment

Annual percentage change in revenue of TUI AG worldwide from 2020 to 2023, by segment

TUI AG cost of sales worldwide 2015-2023

Cost of sales of TUI AG worldwide from 2015 to 2023 (in billion euros)

Cost breakdown of TUI AG employees worldwide 2019-2023, by type

Personnel costs at TUI AG worldwide from 2019 to 2023, by cost type (in million euros)

Net income of TUI AG worldwide from 2015 to 2023 (in million euros)

TUI AG employees 2019-2023, by segment

Number of TUI AG employees worldwide from 2019 to 2023, by segment

Number of TUI AG employees worldwide from 2011 to 2023, by region

Customers of TUI AG worldwide 2017-2023, by market

Number of customers of TUI AG worldwide from 2017 to 2023, by market (in 1,000s)

Hotels and resorts

• Premium Statistic Hotels and resorts of TUI in Germany 2022-2023
• Premium Statistic Capacity of TUI AG hotels and resorts 2008-2023, by brand
• Premium Statistic Occupancy rate of TUI AG hotels and resorts 2008-2023, by brand
• Premium Statistic Largest international hotel chains in Spain 2023, by hotel capacity
• Premium Statistic Leading international hotel chain groups in Italy 2023, by number of rooms

Hotels and resorts of TUI in Germany 2022-2023

Number of hotels and resorts of TUI in 2022 and 2023, by hotel brand

Capacity of TUI AG hotels and resorts 2008-2023, by brand

Capacity of TUI AG hotels and resorts from 2008 to 2023, by brand (in millions)

Occupancy rate of TUI AG hotels and resorts 2008-2023, by brand

Occupancy rate of TUI AG hotels and resorts from 2008 to 2023, by brand

Largest international hotel chains in Spain 2023, by hotel capacity

Leading international hotel chains in Spain as of July 2023, by number of rooms

Leading international hotel chain groups in Italy 2023, by number of rooms

Leading international hotel chain groups in Italy in 2023, by number of rooms

• Premium Statistic TUI cruise brand revenue worldwide 2015-2023, by brand
• Premium Statistic TUI cruise passengers worldwide 2013-2023, by brand
• Premium Statistic Occupancy rate of TUI cruises worldwide 2013-2023, by brand
• Basic Statistic Most popular amusement, cruise, and travel brands in the UK Q4 2023

TUI cruise brand revenue worldwide 2015-2023, by brand

Revenue of TUI cruise brands worldwide from 2015 to 2023, by brand (in million euros)

TUI cruise passengers worldwide 2013-2023, by brand

Number of passengers on TUI cruise brands worldwide from 2013 to 2023, by brand (in 1,000s)

Occupancy rate of TUI cruises worldwide 2013-2023, by brand

Occupancy rate of TUI cruise brands worldwide from 2013 to 2023, by brand

Most popular amusement, cruise, and travel brands in the UK Q4 2023

Most popular amusement, cruise, and travel brands in the United Kingdom as of 4th quarter of 2023

Consumer behavior

• Premium Statistic Package holiday bookings by brand in the UK 2024
• Premium Statistic Package holiday bookings by brand in Germany 2024
• Premium Statistic Package holiday bookings by brand in Austria 2024
• Premium Statistic Package holiday bookings by brand in the Netherlands 2024
• Premium Statistic Package holiday bookings by brand in France 2024
• Premium Statistic Package holiday bookings by brand in Switzerland 2024

Package holiday bookings by brand in the UK 2024

Package holiday bookings by brand in the UK as of March 2024

Package holiday bookings by brand in Germany 2024

Package holiday bookings by brand in Germany as of March 2024

Package holiday bookings by brand in Austria 2024

Package holiday bookings by brand in Austria as of March 2024

Package holiday bookings by brand in the Netherlands 2024

Package holiday bookings by brand in the Netherlands as of March 2024

Package holiday bookings by brand in France 2024

Package holiday bookings by brand in France as of March 2024

Package holiday bookings by brand in Switzerland 2024

Package holiday bookings by brand in Switzerland as of March 2024

Further reports

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Press release

• Press releases
• TUI Stories
• FY24 Q2/H1 Results
• TUI returns to the Prime Standard
• Finance Communication
• Interviews, speeches & presentations

TUI relies on Artificial Intelligence to support customer service

• State-of-the-art technology improves guest service
• Requests for transfer times and visits by reps are answered automatically within seconds
• In-house development of the TUI Innovation Lab in Palma

TUI Destination Experiences, under whose umbrella the TUI Group bundles its range of tours & activities, excursions and guest services, relies on the support by Artificial Intelligence at its contact centre in Palma de Mallorca to further improve the service for TUI guests. The world's leading provider of destination experiences has developed a digital platform with which holidaymakers can get answers to telephone and written enquiries, such as transfer pick-up times from the hotel or the rep's visiting times, automatically in a matter of seconds. Such standard queries account for over 30 percent of the enquiries in the current summer season. For the agents in the contact centre in Palma, it is a significant reduction in their workload which allows them to respond much quicker and spend more time with guests that require personal customer care.

The platform, called AIR (Artificial Intelligence Response), was developed in the Innovation Lab of TUI Destination Experiences in Palma, in cooperation with the Madrid-based company, Strategy Big Data. In the first phase, AIR answered telephone enquiries. When guests phone TUI and request information on transfer and visiting times, they are either asked to enter their booking number or are identified by their mobile telephone number. They are then forwarded to the AIR platform, where they receive the requested data automatically. Should the guest have any further questions or require assistance, he or she will be transferred to a member of the contact centre staff. Otherwise, the customer's request was resolved in a matter of seconds.

In the second phase, which started a few weeks ago, AIR is now also responsible for processing written enquiries made by guests via the TUI App (TUI Digital Assistant). "As a first step, we have the system work out answer suggestions, which are then checked by a contact centre agent before they are sent," explains Chris Carmichael, Head of the Innovation Lab at TUI Destination Experiences. "Gradually, however, AIR will learn so that we can also answer many of our guests’ questions fully automatically.

Carmichael sees the learning effect as a decisive advantage of Artificial Intelligence. "We deliberately decided against using a normal chatbot, as it does not learn and answer options remain limited. That can be extremely frustrating for a guest. Our goal is to provide our guests not only with a quick response, but also with a satisfying one in all cases." AIR is currently being used to answer English queries. The extension to German and Swedish requests will follow this summer.

The time that AIR saves on standard enquiries can be used by contact centre staff to devote extra time to more complex enquiries or to advise holidaymakers on activities and excursions. AIR has already managed more than 5,800 guest queries which has helped to reduce waiting times for other calls to the hotline or enquiries by e-mail, SMS or the TUI App. "Our service quality has once again improved thanks to AIR. This is also confirmed by our guests. This summer, they rate our Digital Services significantly better than last year," says Fernando Nogueras, Head of the Contact Centre at TUI Destination Experiences.

However, TUI Destination Experiences is not only investing in new technologies to improve guest service, but has also significantly increased the number of contact centre staff compared with the previous year. In addition to local reps, this summer around 370 contact centre staff are looking after holidaymakers from TUI's European markets. The majority of the agents, around 280 of them, work in Palma. There alone, 80 new jobs were created, an increase of 40 per cent over the previous year.

About TUI Musement

TUI Musement is a global Tours & Activities business that combines scalable digital platforms with personalised in-destination service by local teams, to deliver products in three main business lines:

Experiences: Excursions, activities & tickets

Transfers: Between airports, hotels and ports

• Tours: Multi-day itineraries encompassing flights, hotels, experiences and transfers

Available in all major city and sun & beach destinations, products are developed in-house or sourced from leading travel businesses. They are distributed to customers, including the 20+ million TUI customers, through the TUI websites and apps, in-destination local teams and B2B partners, including some of the world's leading OTAs, tour operators, airlines, hotels, travel agencies and cruise lines. TUI Musement is one of the major growth areas of the TUI Group.

• TUI relies on Artificial Intelligence to support customer service (PDF)

TUI Features

• „Digitalisation and Innovation“
• „newWork@TUI – Shaping the future of work TUI Feature“

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• The time in Elektrostal is 8 hours ahead of the time in New York when New York is on standard time, and 7 hours ahead of the time in New York when New York is on daylight saving time.
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• The IANA time zone identifier for Elektrostal is Europe/Moscow.

Time difference from Elektrostal

Sunrise, sunset, day length and solar time for elektrostal.

• Sunrise: 03:48AM
• Sunset: 08:59PM
• Day length: 17h 11m
• Solar noon: 12:24PM
• The current local time in Elektrostal is 24 minutes ahead of apparent solar time.

Elektrostal on the map

• Location: Moscow Oblast, Russia
• Latitude: 55.79. Longitude: 38.46
• Population: 144,000

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Out of the Centre

Savvino-storozhevsky monastery and museum.

Zvenigorod's most famous sight is the Savvino-Storozhevsky Monastery, which was founded in 1398 by the monk Savva from the Troitse-Sergieva Lavra, at the invitation and with the support of Prince Yury Dmitrievich of Zvenigorod. Savva was later canonised as St Sabbas (Savva) of Storozhev. The monastery late flourished under the reign of Tsar Alexis, who chose the monastery as his family church and often went on pilgrimage there and made lots of donations to it. Most of the monastery’s buildings date from this time. The monastery is heavily fortified with thick walls and six towers, the most impressive of which is the Krasny Tower which also serves as the eastern entrance. The monastery was closed in 1918 and only reopened in 1995. In 1998 Patriarch Alexius II took part in a service to return the relics of St Sabbas to the monastery. Today the monastery has the status of a stauropegic monastery, which is second in status to a lavra. In addition to being a working monastery, it also holds the Zvenigorod Historical, Architectural and Art Museum.

Belfry and Neighbouring Churches

Located near the main entrance is the monastery's belfry which is perhaps the calling card of the monastery due to its uniqueness. It was built in the 1650s and the St Sergius of Radonezh’s Church was opened on the middle tier in the mid-17th century, although it was originally dedicated to the Trinity. The belfry's 35-tonne Great Bladgovestny Bell fell in 1941 and was only restored and returned in 2003. Attached to the belfry is a large refectory and the Transfiguration Church, both of which were built on the orders of Tsar Alexis in the 1650s.  

To the left of the belfry is another, smaller, refectory which is attached to the Trinity Gate-Church, which was also constructed in the 1650s on the orders of Tsar Alexis who made it his own family church. The church is elaborately decorated with colourful trims and underneath the archway is a beautiful 19th century fresco.

Nativity of Virgin Mary Cathedral

The Nativity of Virgin Mary Cathedral is the oldest building in the monastery and among the oldest buildings in the Moscow Region. It was built between 1404 and 1405 during the lifetime of St Sabbas and using the funds of Prince Yury of Zvenigorod. The white-stone cathedral is a standard four-pillar design with a single golden dome. After the death of St Sabbas he was interred in the cathedral and a new altar dedicated to him was added.

Under the reign of Tsar Alexis the cathedral was decorated with frescoes by Stepan Ryazanets, some of which remain today. Tsar Alexis also presented the cathedral with a five-tier iconostasis, the top row of icons have been preserved.

Tsaritsa's Chambers

The Nativity of Virgin Mary Cathedral is located between the Tsaritsa's Chambers of the left and the Palace of Tsar Alexis on the right. The Tsaritsa's Chambers were built in the mid-17th century for the wife of Tsar Alexey - Tsaritsa Maria Ilinichna Miloskavskaya. The design of the building is influenced by the ancient Russian architectural style. Is prettier than the Tsar's chambers opposite, being red in colour with elaborately decorated window frames and entrance.

At present the Tsaritsa's Chambers houses the Zvenigorod Historical, Architectural and Art Museum. Among its displays is an accurate recreation of the interior of a noble lady's chambers including furniture, decorations and a decorated tiled oven, and an exhibition on the history of Zvenigorod and the monastery.

Palace of Tsar Alexis

The Palace of Tsar Alexis was built in the 1650s and is now one of the best surviving examples of non-religious architecture of that era. It was built especially for Tsar Alexis who often visited the monastery on religious pilgrimages. Its most striking feature is its pretty row of nine chimney spouts which resemble towers.

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