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GettingOut 17+

Telmate, llc.

• #43 in Social Networking
• 1.8 • 7.9K Ratings

Screenshots

Description.

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

Version 3.2.4

- Added support for Australia country selection - Bug fixes and improvements

Ratings and Reviews

7.9K Ratings

Needs to be repaired, BADLY!

I would give 0 stars, but if I didn’t have this, I would have nothing. The only portion of this I have any success with is the messaging. Calls are a nightmare. If they are in a facility with Covid lockdown, there is no video and they need earbuds to hear at all. I guess there is no funding so they share the headphones. He never seems to get them, even if I ask ahead of the call. Making the calls are super sketchy and take forever to load, if they load at all. I constantly have to refresh to get the call to re-up. I have been charged for multiple calls where he and I tried to connect and he could not hear me. If the time is ticking you get charged no matter the ability or lack of talking to them. Putting funds on the system is a whole other thing. The app crashes constantly and putting money on accounts takes just as much work as everything else. My first day with this, I spent a total of twelve hours between struggling with the app, calling the getting out help center twice, calling the jail multiple times, and trying to get connected on a call. I thought I would have a stroke by the time the day was over. I know it is not just me, because my daughter has yet to get her account activated with money accepted, and she is pretty tech savvy. It has left me even more depressed than I was to begin with, to think this is all I have. Get it together! This should be a class action law suit for the amount of money you get and don’t refund for NOTHING!

Process smooth

The process went pretty smoothly for me. Bugs must have been fixed since that May review. At least for messaging. There was one hiccup during set up when an error occurred and it said they would send me an email to confirm my email. It took awhile to get the email. It said there were duplicate accounts. I think because my brother without realizing it had created an account for me. Anyway got cleared up in about 30 minutes. I love that there is an app. I started out on the website. I love being able to message my brother as if I was texting him. For us and maybe others it was not instant of course messages have to be approved. At one point I stepped away for about 30 minutes and when I came back my messages were approved. My brother was able to let me know an issue he was having with iheart radio and I got to fix it that night! Normally he’d be trying to reach me by phone for days! At least for me I cannot send pictures electronically. I guess you could in the past or maybe other prisons can. I went to the app and the app said they would print my pictures and mail them and it was about $8 for two pictures. For messaging also there is a limit on length but it’s pretty long. But my first time I went one character over and it was deleted. But again overall I am very happy with this!!

Suggestions that would make the app better.

I love this app. It does have its problems like it crashes a lot and it’s slow sometimes and it refreshes back to the beginning when I try to login and add money to an account. But with all that being said I am very grateful that an app like this exists. Yes like I said it has a lot of problems but this and the video app are a great way for me to keep up with my friend in jail in another state. I do have some suggestions though. I would love it if you guys would add a feature that would notify us when we have a new message from the person or people we message. Because it could be an urgent message that has a time limit and we miss it because we have to constantly keep checking back on the app to see if we have a new message. Also a feature if you could that shows when they have read our messages that way we know that they are getting them. Not everyone gets messages from the other side. We don’t always get messages from the person on the inside and it would just be nice to know they read the messages. Kind of like you have them pending and approved maybe you can make it to where the inmate can mark the message as read when they read it. The messages are cheap and affordable and other then those few things like I said I love the system. Thank you for creating this app.

App Privacy

The developer, Telmate, LLC , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• User Content
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

French, Spanish

• Developer Website
• App Support
• Privacy Policy

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GettingOut Visits

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Video Visitation

Provide the Opportunity for On-Premise or Remote Video Visitation

The GTL VisitMe video visitation solution allows federal, state, county, municipal, and private facilities to supplement traditional in-person visitation service offerings with secure on-premise or remote alternatives. This highly scalable solution can help facilities of any size improve security while allowing staff time to be reallocated to more critical tasks. In addition, friends, family, and professional visitors are given a convenient, accessible way to stay connected with inmates.

With the on-premise solution available through VisitMe, visitation services can be conducted at predetermined locations within the immediate facility or at an established annex location. Inmate visitation stations can be installed at specific locations throughout each housing unit so that inmates do not need to be moved. A visitation station can also be set up on a cart as a mobile solution for restricted classification offenders.

Utilizing the At-Home video visitation solution through VisitMe allows visitors to conduct their regular visitation sessions through most PCs, laptops, and tablets (Android or Apple iOS devices) without stepping onto facility property. As these visitation sessions are conducted in an outside environment, correctional staff members are provided with several monitoring tools to prohibit any illicit activity.

Minimize Inmate Movements

With the implementation of the GTL VisitMe solution, visitation units are installed in strategic locations throughout each housing unit, reducing the need to coordinate inmate movements throughout the facility. With the reduction of inmate movements, the threat of a safety and security breach will be drastically reduced so that staff can be reassigned to other duties.

Securely Monitor and Record Visits

With the security features built into the GTL VisitMe system, correctional officers monitoring the visitation sessions have the capability to record, interrupt, or terminate any visitation for lewd or inappropriate conduct as determined by the facility. For visitation sessions that are classified as professional visits, the system will automatically disable the recording feature, keeping the facility within legal compliance.

Eliminate Contraband Introduction Opportunities

As individuals pass through the lobby of the correctional facility on a daily basis, the threat of contraband being introduced remains a reality. Even without the availability of contact visits, contraband can be placed in an area often visited by inmates or employees. With the introduction of on-premise or at-home visitation, visitors will conduct each session from a secure area, removed from any point that may allow the introduction of contraband.

Related Products

Video Scheduling

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Video Visits: How Schedule a First Time Visit

This video will show you how to schedule a visit for the first time. Scheduling a visit is as easy as 1, 2, 3. 

• Step 1, log in to www.gettingout.com and deposit funds.
• Step 2, find your friend and suggest a time to visit.
• Step 3, wait for your friend to accept your invitation.

Here are the details:

• Once you log in to your GettingOut account, you can schedule a visit by clicking on the Visit link or the Contacts tab.
• Search for your friend by choosing their facility, choosing whether they’re an adult or juvenile, and typing in their name.
• Click the Search button and find your friend.
• Click on the Schedule Visit button.
• You’ll see different options to visit depending on what the facility offers. You can visit at the facility or remotely from home.
• Choose a date from the calendar or click the Today button.
• Select a convenient time to visit.
• Select the length of your visit. You’ll also see how much the visit will cost.
• Click the Select Visit Time button, and then click Accept and Continue.
• It’s always a good idea to test your microphone and webcam before you start your actual visit. Click the OK button.
• Click the Start button. You’ll know the test is successful when you see yourself on camera and your microphone is working.
• Your suggested visit time has been sent. As a friendly reminder, your friend or must accept the invitation first before you can visit.
• You’ll see the confirmation note in your Messages.

Terms of Use governing use of GettingOut services state that all services are intended to be used by persons over the age of 18.

To continue, please enter your date of birth to confirm you are over the age of 18.