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Where can I find my ticket and what documents do I need to take with me on my trip?

Your booking confirmation and your travel documents were sent to you by email at the time of booking. You can also find them here via our website. Log in with your email address and your order number. In the right-hand column at the top, you will see ‘Print my confirmation’ and lower down in the middle of the page you will find ‘Travel document’.

• Confirmation

Print out the confirmation and take it with you, together with a valid passport. If you have booked a hotel, your hotel voucher will also be in the confirmation. You have to show this when you check into the hotel.

•  Travel documents

Print out the travel document and take it with you, together with a valid passport. The travel document includes the airline’s booking number and your ticket number.

You will find the latest flight information on the airline's website, alternatively via www.checkmytrip.com , www.viewtrip.com  or www.tripcase.com . You can also find the ticket number and the airline’s booking number, which is updated within 24 hours after booking. As the customer, you are responsible for checking that your flight times are up to date for both the outward and return journeys via the airline’s website or the websites suggested above.

Frequently Asked Questions

Most popular topics.

We are experiencing a high volume of support requests. To process your request quicker, we kindly ask you to fill out this form.

You cannot make any changes to your bookings on CheckMyTrip. If you need to book or modify your travel plans, or if you need further information that you can’t find in the app, contact the travel agency, the airline or the company that you purchased your tickets from.

Always check flight information with your airline or departure airport. CheckMyTrip displays and sends flight alerts (via email or push notifications) if your flight changes status. These messages are based on content we receive from our partners who specialize in flight status information. Information on flight status provided by CheckMyTrip is indicative.

If you want to amend your booking, please contact your travel agency or the company where you booked your ticket. CheckMyTrip cannot do that for you.

When you add your trip, you will find a “Check-in” button next to each flight. The button will be activated when the check-in window for your flight is open, so you can easily continue with the check-in process on the airline website. If you have any problems checking in, please contact the airline or the company where you booked your ticket. CheckMyTrip cannot help you with that.

You can also request automatic check-in before the check-in window is open. With our partner Airobot, you can choose to prefill or fill out a check-in form and once the check-in window is open you will receive the boarding pass via email (usually 24 hours before the flight).

Please note that this is a paid service in collaboration with our partner, Airobot. If there was a problem with your check-in you will receive an email notification and information about your refund.

You cannot store or print electronic boarding passes in CheckMyTrip. For any questions related to your boarding pass, contact your airline or travel provider directly.

You can see your ticket number in the trip details. However, you cannot access electronic tickets directly in CheckMyTrip. Questions regarding your electronic ticket should be addressed to your airline or travel provider.

You cannot change or select seats directly in the app. You must contact the airline or travel provider directly to reserve or change your assigned seat.

If you require more details regarding baggage allowance (like cabin baggage allowance or maximum permissible weight of a checked-in bag), contact your airline or travel provider directly.

There are 3 ways to add your trips: 1. Simply forward your booking confirmation emails to [email protected] and we will import your trip details for you. Just make sure that the email you are forwarding from is the same email that is associated with your CheckMyTrip account.

2. Via the CheckMyTrip digital assistant: If your trip is booked through the Amadeus Booking system (by travel agencies or airlines using Amadeus), you can share the 6-digit booking code with the digital assistant to automatically import it. Please note that to import trips with a booking number the trip reservation email, first and last name need to match the email, first and last name registered in CheckMyTrip. On the CheckMyTrip app settings page, you have the possibility to update your first name and last name.

3. Via the CheckMyTrip digital assistant: You can share the trip details with the digital assistant to add it for you

Account Management

When you install the app, you can register with your email address and click on the “Continue” button. After providing your First and Last Name click on “Register”, and you will receive an email with an activation link to validate your email address within 24 hours. Once the validation is complete, you can log in to CheckMyTrip.

When you first create an account, an email is sent to the email address you provided with a code to activate your account. The activation link is valid for the next 24 hours. If you did not receive the activation email or did not click on the link provided in the email, you can enter your email and click “Continue” to receive a new activation link. Please note that if you haven’t logged in to the app for more than 2 years, your account may be deleted. At CheckMyTrip your privacy is important to us – we want to ensure we only keep personal information that is needed. To continue using CheckMyTrip, you can simply create a new account.

Your login identifier is the email address you registered with. If you want to change your email address, you need to create a new account with the new email address. Please note that you will have to re-import all your future trips (past trips can be imported if they have not been purged from the system) using the new account.

1. Navigate to Settings 2. Click on Delete account at the bottom and follow the instructions Once the account has been deleted, we automatically delete all the personal information stored in our CheckMyTrip system.

1. Navigate to Settings 2. Go to Language and select your preferred language from “Display Language”

Digital Assistant

There are some cases in which the digital assistant is unable to automatically import your trip with a booking number. These might be: – the booking number is incorrect – the booking is not done in the Amadeus booking system (booking is done through travel providers that are not customers of Amadeus solutions) – the booking was done with a different email address or first and last name than the one you are registered with in CheckMyTrip. In case the digital assistant is not able to import the trip with a booking number, you can add a trip by forwarding your booking confirmation email to [email protected] or by sharing the trip details – departure date and flight number and the assistant will create the trip for you.

CheckMyTrip works with trusted partners to provide additional travel services. If you are experiencing an issue with a booking or you have questions – please contact the service provider directly. You can find the contact details in the email confirmation you have received after the booking.

Trip display​

Bookings done on the Amadeus booking system (by travel agencies or airlines using Amadeus) are automatically updated in CheckMyTrip. For bookings made on non-Amadeus systems/providers, we do not receive the updates. Hence you need to send your updated booking confirmation email, which includes the modifications to [email protected]

Open the trip you want to remove and use the “Delete this trip” option at the bottom of the trip itinerary. Note that removing a trip from your trip list has no effect on the actual booking itself.

A booking reference number (also referred to as a “PNR ” or “Record locator”) is a six-digit code containing letters and/or numbers. You will find your booking reference number on your ticket or in the confirmation email provided by your travel provider.

If you get the message “Your booking cannot be retrieved because it might have been cancelled “, contact your travel provider directly.

Please note that CheckMyTrip only displays information about your trip. If your booking was cancelled or modified, please contact your travel agency, airline, or the company you purchased your tickets from. CheckMyTrip cannot do that for you.

If CheckMyTrip receives updates for your flight, all information will be: – Displayed in your trip list – Displayed in your trip details – The Digital assistant will notify you with the change

You are not able to see other passenger information in your trip details – there are privacy-related constraints that prevent us from displaying personal information in multi-traveler bookings.

Please note that CheckMyTrip aims to store and display all your past trip history. However, in certain cases CheckMyTrip might not be able to display trips that are older than 2 years. We apologize for the inconvenience it may cause.

Trip import

Only bookings made on the Amadeus booking system (for travel providers that are customers of Amadeus solutions) can be imported through the manual import feature. Please note that to import trips with a booking number the trip reservation email, first and last name need to match the email, first and last name registered in CheckMyTrip. On the CheckMyTrip app settings page, you have the possibility to update your first name and last name. You can forward your booking confirmation email to [email protected] from the email address linked to your account and the details of your trip will be automatically added to your trip list. Alternatively, you can provide the trip details and dates to the digital assistant to add the trip for you.

The error response suggests that your booking provider is not yet supported by CheckMyTrip. Also, double check that you are sending the booking confirmation email from the email address associated to your CheckMyTrip account. You should also avoid automated signatures inside an email forward, the analysis can fail due to this extra information.

When you forward your confirmation email, it might be that some information cannot be integrated into CheckMyTrip. Your booking confirmation email should always remain as your reference. We are continuously improving CheckMyTrip to avoid such discrepancies.

If you forward a booking confirmation email to CheckMyTrip [email protected], the trip will automatically be saved to your trip list. If you import a trip using the booking number, please ask the digital assistant to “add a trip” and provide the booking number and your trip will be automatically imported in the app. If your booking number is not recognized, please select the option “Add a trip manually” and share your departure date and trip information. The digital assistant will create the trip for you.

We are working on bringing this feature into the app. Please stay tuned.

You cannot store your boarding pass in CheckMyTrip app. If you have problems checking-in or getting your boarding pass, please contact the airline, your travel agency, or the company you purchased your tickets from.

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Can i cancel my booking.

Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.

If I need to cancel my booking, will I pay a fee?

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.

Who's going to charge my credit card and when?

Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.

You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.

If there's no prepayment policy, it’s also possible that the property might take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.

Can I make changes to my booking (i.e. change dates)?

Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following:

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Be sure to check your email inbox, spam, and junk folders. If you still can't find your confirmation, go to booking.com/help and we'll resend it to you.

Can I make a reservation without a credit card?

You'll need a valid credit card to guarantee your reservation with most properties. However, we offer a number of hotels that will guarantee your booking without a card. You can also make a booking by using someone else’s card, provided you have their permission. In this case, confirm the card holder’s name and that you have permission to use their card in the "Special requests" box when booking.

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The charge you see could be any one of the following:

Pre-authorization: A pre-authorization is just a validity check that temporarily blocks an amount roughly equivalent to the cost of your reservation on your credit card. The amount will be unblocked after a certain amount of time. How long this takes will depend on the property and your credit card provider.

Deposit or prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If your reservation allows for free cancellation, this amount is returned to you if you choose to cancel it.

Our Customer Service team is always there if you need help with a payment issue. You can go to booking.com/help to get in touch with us.

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• Introduction to InsureMyTrip

Features of InsureMyTrip Platform

• Purchasing and Managing Your Policy
• How to File a Claim
• Customer Service Experience and Usability
• Why You Should Trust Us

InsureMyTrip Travel Insurance Review 2024

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

Founded in 2000, InsureMyTrip is the first major travel insurance comparison site to hit the market. The company has served over 4 million customers and works with some of the best travel insurance companies to help travelers find the right coverage. Here's a closer look at what you need to know before using its comparison tools.

• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Connects customers to a range of the most popular travel insurance providers
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Site prioritizes travel insurance providers by customer reviews
• con icon Two crossed lines that form an 'X'. Site does not facilitate claims filing
• con icon Two crossed lines that form an 'X'. InsureMyTrip customer service is limited
• con icon Two crossed lines that form an 'X'. Company does not provide its own travel insurance packages

Introduction to InsureMyTrip 

InsureMyTrip is a travel insurance broker, which means it doesn't offer its own travel insurance. Instead, InsureMyTrip lets you compare policies from 25 of the industry's best travel insurance companies to select the best coverage for your needs. You can also buy, manage, and cancel your insurance policy through InsureMyTrip.

InsureMyTrip also has a customer service team called Anytime Advocates, which can help you file or facilitate a claim. Having an extra set of eyes on your claim may help you receive a response faster than if you were to take on your travel insurance claims office on your own.

Even if you prefer to purchase an insurance policy directly from your provider, InsureMyTrip is worth a visit solely for their customer reviews. You can read reviews by specific plan and whether a claim was filed. This is a great feature in a travel insurance marketplace, getting honest insight into how well a company works.

When you InsureMyTrip, you'll be able to see all the plans that apply to your travel details and personal information. You can opt to only see the following policy types: 

• Comprehensive
• International Medical
• Medical Evacuation
• Embassy Visa
• Accidental Death

Once you obtain your list of quotes, you can opt to see limits and terms for specific coverages, such as trip cancellation, emergency medical, evacuation, and pre-existing condition coverage . You can also receive quotes on annual travel insurance policies, if you intend to go on more than one trip this year.

Here are some more terms that InsureMyTrip offers with its quotes.

Best Plans Guarantee

First, InsureMyTrip's Best Plans Guarantee ensures that only plans with multiple positive ratings and reviews are shown to its consumers. The company provides a forum to allow past customers to share their experiences with specific providers. The insurance providers get a grace period to collect enough reviews. After the grace period expires, the site's offerings are filtered based on the feedback received, with the highest-rated plans receiving the highest ratings.

In short, you're free to choose your travel insurance, but InsureMyTrip's site prioritizes the companies consistently performing well, making it easier to find travel insurance companies you'll love.

Price Guarantee

All travel insurance is regulated state by state. So as InsureMyTrip points out on its website, offering discounts on these products is illegal. With that in mind, the company promises to show you the lowest prices while remaining legally compliant, meaning you won't find a (legal) lower price anywhere else.

Money Back Guarantee

You can cancel your InsureMyTrip travel insurance plan during your review period and get your money back if you're unhappy. However, there are a few caveats to this one. First, the company clearly states that each cancellation and refund policy differs by the provider, and you'll likely be subject to those terms. In addition, some providers may charge an administrative fee, which is typically not eligible for a refund.

InsureMyTrip Travel Insurance Cost

The cost of travel insurance can vary widely depending on several factors, including the trip destination, trip duration, trip cost, the age of the travelers, the provider, the plan chosen, and any additional coverage options selected.

The average travel insurance plan costs 4-8% of your total trip cost. Like your flight tickets, hotels, etc., prices fluctuate depending on your location, time of year, and more. The best way to compare the average cost of travel insurance for your plans is by comparing quotes online.

Purchasing and Managing a Policy With InsureMyTrip

You can get a quote from InsureMyTrip's website by inputting the following information:

• Destination
• Travel Dates
• Citizenship and Residence
• Number of travelers and their ages
• Trip details (taking a flight, cruise, renting a vacation home)

Once you're taken to the quotes page, you can compare policies and sort your search by price, popularity, and rating. 

How to File a Claim with InsureMyTrip

You'll need to work directly with your insurance provider if you have to file a claim. However, InsureMyTrip makes it easy to access the correct contact information and claims forms.

You can find your provider's information by navigating to the "File a Claim" page on InsureMyTrip.com . Then, select your insurance provider and policy from the drop-down menu. Typically, InsureMyTrip will provide each insurer's phone number, emergency contact line, and mailing address. When available, it also lists email addresses and URLs for claims forms.

If you encounter any issues with your provider's claims process, you can email InsureMyTrip's Anytime Advocates at [email protected].

InsureMyTrip Customer Service Experience and Usability

InsureMyTrip received an average rating of 4.3 stars out of five from Google Maps reviews of its headquarters in Rhode Island. Most of the negative reviews of InsureMyTrip talk about a claims issue with their providers, which InsureMyTrip doesn't directly control.

InsureMyTrip regularly responds to negative reviews, offering phone numbers and emails that customers can call for help with their policies. 

How InsureMyTrip Compares

Insuremytrip vs. squaremouth.

Squaremouth is one of the leading travel insurance aggregators, listing policies from 32 companies compared to InsureMyTrip's 25 companies. Squaremouth also lists options online for group travel insurance policies, which InsureMyTrip only quotes for when you call their customer service line.

Both InsureMyTrip and Squaremouth allow you to purchase, manage, and cancel a policy on their platforms. You'll have to file claims directly with your insurer, but both companies offer ways to facilitate customer claims. InsureMyTrip has an Anytime Advocates team, which can help customers with filing claims or facilitate an existing claim. Squaremouth has a Zero Complaint Guarantee, which promises that they'll act as a mediator if a customer feels that a claim was denied unfairly. 

InsureMyTrip vs. VisitorsCoverage

InsureMyTrip's offerings are more comprehensive than VisitorsCoverage's, which offers policies from just eight travel insurance companies.

VisitorsCoverage does a better job summarizing policy terms, offering eligibility details like max trip length and age limits, which InsureMyTrip lacks. It also offers more search filters, allowing travelers to select search options for students studying abroad, business travelers, and U.S. green card holders. That said, VisitorsCoverage does not field customer reviews.

Read our VisistorsCoverage review here.

InsureMyTrip FAQs

Yes, InsureMyTrip offers travel protection insurance from 25 travel insurance companies, with search customizations like medical-only, Schengen Visa insurance, and AD&D insurance.

InsureMyTrip is very user-friendly, streamlining the insurance purchasing process and allowing travelers to compare all plans available for their trip. 

While InsureMyTrip offers some search refinements, they do not offer a filter for adventure sports.

Yes, customer reviews often highlight InsureMyTrip's customer service as helpful and efficient in addressing questions and assisting with policy selection. Negative customer reviews often receive responses from InsureMyTrip's team, which will try to resolve lingering issues.

InsurInsureMyTripMyTrip offers the advantage of comparing multiple insurance plans from different providers in one place, simplifying the process of finding the best coverage for specific travel needs.

Why You Should Trust Us: How We Reviewed InsureMyTrip

When reviewing InsureMyTrip, we looked at its insurance partners and ran comparisons against other broker sites within the industry. We looked at the providers listed on its website, the assurances it offers, and customer reviews.

You can read more about how we rate travel insurance products here .

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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