grade 10 tourism september control test

• Admission & applications
• Courses and Requirements
• application status
• Late applications

Tourism Grade 10 Past Exam Papers and Memos pdf download

Get access to all the grade 10 tourism past exam papers and memos from previous years to help you prepare for your upcoming test..

Are you looking for the Tourism Grade 10 past Exam Papers and Memos? Do you want to get ready for your upcoming school exams? If yes, then this article is for you. Read on to know more about the grade 10 Tourism exam past papers, memos and notes. Also, we have listed some of the best study materials to crack your upcoming exams and interviews. Read on to know more.

Table of Contents

What is a Grade 10 Tourism past papers?

A Grade 10 Tourism past paper is an exam paper that was previously used in a Grade 10 Tourism class. This can be a useful resource for students who are preparing for a similar upcoming exam, as it can give them an idea of what to expect in terms of content and format. Additionally, looking at a past paper can help students identify any areas they may need to focus on in their studies.

Preparing for the Grade 10 Tourism exam can be challenging. You need to find resources that not only explain the concepts of each topic but also cover everything you need to know.

The best way to get ready for your upcoming test is by cracking as many practice tests and past papers as you can find. These will help you identify any holes in your knowledge and give you an idea of the scope of the exam so that you can develop a study plan accordingly.

We have listed some useful resources below, where you will find all the information about Grade 10 Tourism exam Past papers and memos from past years.

How to access Tourism Grade 10 past Exam Papers and Memos

The Department of Basic Education has released the grade 10 Tourism past exam papers and memos. We have made them available for download below.

The past papers and memos have been made available by the department in order to help learners prepare for their exams. They are an excellent resource to use in conjunction with a study guide or revision course.

We would like to remind learners that these Past papers and memos are not intended to be used as a sole source of revision. Instead, they should be used as a supplement to other study materials.

The Grade 10 Tourism past Papers and Memorandum Pdf can be downloaded below.

Grade 10 Tourism past Papers and Memorandum Additional Resources

To help you prepare for your upcoming exam, we have also compiled a list of helpful Tourism Grade 10 past Papers and Memorandum Pdf resources.

• Department of Basic Education Grade 10 Exams
• Eastern Cape Papers and Memorandum
• Free State Papers and Memorandum
• Gauteng Papers and Memorandum
• KwaZulu-Natal Papers and Memorandum
• Limpopo Papers and Memorandum
• Mpumalanga Papers and Memorandum
• Northern Cape Papers and Memorandum
• North West Papers and Memorandum
• Western Cape Papers and Memorandum

Final words

There are a few things to keep in mind when looking for Tourism grade 10 exam past papers and memos.

First, make sure that the papers and memos are from reputable sources. There are a lot of websites out there that claim to have the most up-to-date and accurate information, but many of them are actually scams.

Second, take the time to read through the papers and memos before using them. This will help you to get a better understanding of the material and how it is supposed to be used.

Finally, make sure to practice with the papers and memos before the actual exam. This will ensure that you are fully prepared and will not be caught off guard by any of the questions.

AucfinderZa

Aucfinder.com was founded in 2019 by a team of passionate individuals who saw the need for an easily accessible platform that would provide accurate and up-to-date information on university admission, scholarships, exam results, and more. We have been working hard to make this dream a reality over the past year and we are dedicated to providing our readers with quality content that is relevant to their needs.

Related Articles

Xitsonga Grade 10 Past Exam Papers and Memos pdf download

Tshivenda Grade 10 Past Exam Papers and Memos pdf download

Siswati Grade 10 Past Exam Papers and Memos pdf download

Sesotho Grade 10 Past Exam Papers and Memos pdf download

Setswana Grade 10 Past Exam Papers and Memos pdf download

Sepedi Grade 10 Past Exam Papers and Memos pdf download

IsiZulu Grade 10 Past Exam Papers and Memos pdf download

IsiXhosa Grade 10 Past Exam Papers and Memos pdf download

IsiNdebele Grade 10 Past Exam Papers and Memos pdf download

Afrikaans Grade 10 Past Exam Papers and Memos pdf download

Leave a reply cancel reply.

© 2022 Acfinder za - Aucfinder.com is an education news website that offers the latest news on university admission by Aucfinder za .

• DBE Structure
• Contact the DBE
• Western Cape
• Northern Cape
• KwaZulu-Natal
• Eastern Cape
• Media Releases
• Basic Education Sector Insights
• Newsletter: Thuto
• Parliamentary Questions
• Newsletter: DG Provincial Engagements
• Call for Comments
• Government Notices
• Green Papers
• Regulations
• White Papers
• Publications
• Three Stream Model
• ABC Motsepe Schools Eisteddfod
• Funza Lushaka
• Health Promotion
• National School Nutrition Programme
• Quality Assurance and Skills Development
• Safety in Schools
• Second Chance Programme
• Sector Progress, Performance and Research
• Early Grade Reading Study
• Home Education
• South African Sign Language
• Physical Planning and Rural Schooling
• National Curriculum Statements Grades R-12
• National Curriculum Framework for Children from Birth to Four
• Curriculum Assessment Policy Statements (CAPS)
• LTSM National Catalogue
• Digital Content
• Mind the Gap Study Guides
• Graded Readers and Big Book HL
• IIAL Resources
• National Senior Certificate (NSC) Examinations
• National Circulars
• Annual National Assessments
• Senior Certificate
• Certification Services
• Parents and Guardians
• Education Districts

Mathematics: 2018

Mathematics: 2017, mathematics: 2016, mathematics: 2015, physical sciences: 2018, physical sciences: 2017, physical sciences: 2016, physical sciences: 2015, english first additional language: 2016-2018.

About Us Education in SA Contact Us Vacancies Provincial Offices Branches

Newsroom Media Releases Speeches Opinion Pieces Multimedia

Examinations Grade 12 Past Exam papers ANA Exemplars Matric Results

Curriculum Curriculum Assessment Policy Statements Practical Assessment Tasks School Based Assessment Mind the Gap Study Guides Learning and Teaching Support Materials  

Research EMIS Research Protocols Schools Masterlist Data

Teacher Development Initial Teacher Education National Recruitment Database National Teaching Awards Register as an Educator

Information for... Certification Services Learners Teachers Parents and Guardians Principals Education Districts SGB's Researcher

National Office Address: 222 Struben Street, Pretoria Call Centre: 0800 202 933 | [email protected] Switchboard: 012 357 3000

Certification [email protected] 012 357 4511/3

Government Departments Provincial Departments of Education Government Services

• Past Papers
• Media Packs
• Competition

All You Need To Ace Your Exams

Visual summaries.

Diagrams, images and graphs make complex concepts and information easier to understand and learn.

Sample Exam Questions

Practice makes perfect! Familiarise yourself with sample exam questions in preparation for the real thing.

Helpful Marking Guidelines

Understanding how exam questions are marked will help you answer them better.

CAPS and IEB Aligned

No matter your school, everything you need to know will be in your study guide.

EXCELLENT REVISION TOOL

All of the content and skills you need to know for your exams is covered in detail in your Ace It! study guide. You can progress through the year’s curriculum at your own pace and in your own time. There are Quick Quizzes after every section of work to test your understanding, giving you control over the sections that you need to focus on.

Ace It! also hones in on common problem areas, which your teacher might not have the time to do. Rather than skipping over what you don’t fully understand, you can take control of your learning and use Ace It! in your own time to make sure that you’ve got it right.

You can use Ace It! throughout the year to supplement your school textbook and teacher’s notes. Or you can just use it for revision before the exams. However you choose to use it, Ace It! is the only study guide you’ll need.

RELEVANT EXAMPLES AND ENGAGING ACTIVITIES HELP TO BRING THIS SUBJECT TO LIFE

If you have chosen Tourism as a subject from Grade 10, then it’s likely that you have an interest in the tourism and hospitality industry. If so, then you will thoroughly enjoy this subject. However, that’s not to say that you don’t need additional help to get you through the curriculum and your examinations. From learning about the industry and different types of tourists to mapwork and tour planning, as well as marketing and our local heritage, there is a lot to cover!

Ace It! Tourism Grade 10 will help you to make sense of all of this information, and to be able to apply it in the real world. Detailed descriptions, relevant examples and engaging activities will all contribute to a deeper understanding of this exciting industry.

START ACING YOUR EXAMS NOW - SELECT A PURCHASE OPTION

You will require the eduReader application to read ebooks. You will not be able to print an ebook.

More Grade 10 Study Guides

Gr 10 Tourism [English]

Extra information

The Grade 10 Tourism Notes Set is the perfect study aid for students preparing for the DBE/IEB exam. This comprehensive notebook contains colorful images and illustrations, especially for map work, which are in line with the current ATPS. Designed to help students understand and retain important information, this set of notes covers all the necessary topics for Grade 10 Tourism. With its easy-to-use format and useful visuals, the Grade 10 Tourism Notebook is a must-have for any student who wants to excel in their studies.

Preview summary set

General information

Summaries are emailed to you as a PDF,  1-5 minutes after your purchase

Summaries purchased, can be viewed, downloaded & printed

If you encounter any problems with you summary set email us at [email protected]

• Focus Tourism (Control Test Book) - Tourism Grade 12 Questions and Answers

Marks: 70 QUESTION 1

Match each description in Column B with the term in Column A. Write down only the letter of the correct answer next to the question number.

 2.1 The monetary unit used by tourists visiting France (1) 2.2 World time is measured from this place (1) 2.3 Physical condition caused by crossing time zones during a flight (1) 2.4 Natural disaster in December 2004 (1) 2.5 Telegraphic transfer system of money from one country to another (1) [5]

QUESTION 4 Read the following extract carefully and answer the questions that follow.

4.1 Explain what type of crisis happened in Egypt. Give a reason for your answer. (2) 4.2 Explain what is the meant by "isolated incidents". (2) 4.3 Discuss why the tourism industry is vital for a country. (2) 4.4 Discuss the major impact of a political situation on a country. Give FOUR points. (4)  [10]

QUESTION 5 Read the information, background and instructions very carefully before answering the questions that follow.

(8) 5.6 Copy the table below into your answer book to compile a travel budget for the tourists. (Show all your calculations.)

(12) 5.7 What will the couple pay for the week in British pound for the tour if one British pound equals R10,38? (2) 5.8 What FOUR travel documents will they need for their visit to South Africa? (2) [30] [TOTAL: 70 marks]

Marks: 70 QUESTION 1 1.1 Differences exist in working environments and working conditions. Discuss examples of the different working environments and conditions found in the tourism industry. (3) 1.2 Name FOUR ways in which people can develop their careers in the tourism industry. (4) 1.3 Briefly explain what a code of conduct is. Express your opinion on the importance of a code of conduct in the workplace environment. (3) [10]

QUESTION 2 Read the following case study carefully and answer the questions that follow.

2.1 Explain the main aims of UNESCO. (2) 2.2 Give FOUR examples of the advantages of having a World Heritage site in a country. (8) 2.3 Define the following concepts:

• Heritage (3)
• Diversity (3)

2.4 There are 788 World Heritage sites across the globe; six of the sites are in South Africa. Indicate, for each of the following World Heritage sites, the province in which the site is located in South Africa.

• Cape Floral Region
• Robben Island
• iSimangaliso Wetland Park
• uKhuhlamba Drakensberg Park
• Cradle of Humankind (5)

2.5 Differentiate between “inbound tourism” and “domestic tourism”. (4) 2.6 Specific criteria must be met for a place to be declared a World Heritage Site. List THREE criteria for a cultural site and TWO criteria for a natural site. (5) [30]

QUESTION 3 Answer the following questions regarding responsible tourism. 3.1 Define each of the following terms in a short sentence:

• Responsible tourism (1)
• Conservation (1)
• Indigenous (1)

3.2 Give TWO examples of irresponsible practices in tourism. (2) 3.3 Briefly describe FIVE feature that would benefit responsible tourism? (5) 3.4 Explain what is meant by responsible tourism for the following components:

• Environmental components (3)
• Social components (3)
• Economic components (2)
• Development of infrastructure (2) [20]

QUESTION 4 4.1 What is the currency (money used in the country) of each of the following countries:

4.2 Advise a tourist on how and where she can exchange money. (3) 4.3 Explain how a tourist visiting South Africa with US dollars would use the electronic board below, if they want to buy rand and sell rand. (2) The following table represents an electronic board in South Africa showing buying and selling exchange rates:

4.4 Look at the exchange rates in the table and answer the questions:

• When Tommy arrives in Johannesburg, he wants to change £850 to rand. How many rand does he get? (1)
• When Tommy leaves Johannesburg, he wants to change R400 back to pounds sterling. How many pounds does he get? (1)[10] [TOTAL: 70 marks]

Marks: 70 QUESTION 1 Various possible answers are provided for each of the following questions. Write the letter only of the correct answer next to the corresponding number. 1.1 A computerised banking system which exchanges one monetary unit for another monetary unit against the current rate is known as:

• Internet banking
• GDS banking
•  ATM banking
• SWIFT system (1)

1.2 The monetary unit used in London is:

• British pound
• English dollar

1.3 Identify the monetary unit used by tourists visiting the Eiffel tower:

• Dollar (US $)
• British pound (1)

1.4 South Africa's prime travel and tourism show organised by a magazine is known as:

• Rand Easter Show
• Getaway Show (1)

1.5 UNESCO is also known as the …

• World Heritage Centre
• United Nations Educational, Scientific and Cultural Organisation
• Integrated Nature-based Tourism Management Development Project
• United Nations International Children’s Emergency Fund (1)

1.6 Which alternative does not fit? You can save the earth by …

• supporting conservation organisations.
• encouraging the tourism industry to make use of environment friendly practices.
• preserving species and their habitats.
• buying ivory in order to help poachers earn an income. (1) [6]

QUESTION 2 Decide whether the following statements are TRUE or FALSE. Write down only TRUE or FALSE next to the relevant question. 2.1 A SWIFT transfer is a transfer of money directly into someone’s bank account in another country. (1) 2.2 The monetary unit used in Tokyo, Japan is called the yen. (1) 2.3 Proudly South African is a campaign which promotes South African sport achievers. (1) 2.4 Getaway Road Show is the biggest tourism show in southern Africa displaying tourism products. (1) [4]

QUESTION 3 Match the acronym in COLUMN A with the correct description in COLUMN B. Write only the letter of the correct answer next to the question number.

QUESTION 4 Tourism organisations that provide poor customer service are likely to suffer from, for example, a decrease in sales and lack of customer loyalty. Name FIVE other elements of poor customer service. [10]

QUESTION 6 The management of Rail Trail, a passenger train business, has decided to improve their service to customers. They want to make sure they meet their clients’ needs. They decide to do a customer satisfaction survey on the Internet. Below is an extract from their survey. Use the extract to answer the questions that follows.

6.1 Why is it so important for a business that provides a service to tourists to get regular feedback from tourists? (2) 6.2 If a tourist answered no to questions 7, 9 and 17 of the satisfaction survey of Rail Trail, what services could they improve? (3) 6.3 Will a business traveller make use of long distance train travel in South Africa for business purposes? Give reasons for your answer. (3) 6.4 As the customer care manager you must draw up a code of conduct for the employees of Rail Trail to better the service of the company. Draw up a FOUR-point code of conduct. (12) [20]

QUESTION 7 7.1 Explain why good customer service is important for tourism businesses. (4) 7.2 Name and give a short description of THREE ways in which a company can get feedback from customers on their customer service. (6) [10] [TOTAL: 70 marks]

Marks: 70 QUESTION 1 Various possible answers are provided for each of the following questions. Write the letter only of the correct answer next to the corresponding number. 1.1 The current grading system for accommodation of SAT is known as the:

• Tourism Grading Council of South Africa (TGCSA)
• National Grading and Classification Scheme (NGCS)
• South African Tourism Services Association (SATSA)

1.2 The tourist association that tour guides must register with, and sign a code of conduct, is known as:

• Regional Tourism Organisation of South Africa (RETOSA)
•  South Africa Tourism Services Association (SATSA)
• South Africa Tourism Association (SATA) (1)

1.3 Identify the National Department of Tourism guideline that tourism organisations do NOT have to follow to become responsible and sustainable:

• apply the Responsible Tourism Guidelines
• follow practical steps provided in the Responsible Tourism Handbook
• follow the South African National Road Safety Campaign
• use responsible tourism as part of their marketing strategy (1)

1.4 What organisation promotes sustainable tourism development?

• Environmental Protection Strategy
• Fair Trade in Tourism South Africa
• Stormsriver Adventures

1.5 The SA Travel and Tourism Industry Conference and the Indaba are initiatives organised by South African Tourism to promote:

• marketing of South African tourism
• outbound travel
• sustainable tourism
• safety and security (1) [5]

QUESTION 2 Match the concept in COLUMN A with the correct description in COLUMN B. Write the letter of your choice next to the question number.

QUESTION 3 Write the following in full. 3.1 SCHSA (2) 3.2 TBCSA (2) 3.3 TOMSA (2) 3.4 SATSA (2) 3.5 EFT (2) [10]

QUESTION 4 Read the following advertisement carefully and answer the questions that follow.

4.1 List FOUR criteria that must be included in an employment contract. (4) 4.2 Explain how it could impact on an employee’s loyalty to be treated unfairly in terms of payment from the company. (2) 4.3 Compile a FOUR-point code of conduct for the position advertised. (4) [10]

QUESTION 5 Ms Adams, a businesswoman from Los Angeles in the United States, visited Beijing in China, which is in the same time zone as Hong Kong, for a five-day business conference. Answer the following questions about her trip, using the time zone map given on the next page where necessary. 5.1 Explain to Ms Adams why it is important for her to consider the following information before her trip:

• health precautions
• travel insurance (6)

Related Items

• Tourism World Icons Grade 12 Questions and Answers
• The Image of the Company - Tourism Grade 12 Study Guides
• Just-in-Time - Tourism Grade 12 Study Guides
• Via Afrika Tourism Questions and Answers Grade 12
• Via Afrika Tourism - Tourism Grade 12 Study Guides
• Forms of Payment when Travelling Internationally - Tourism Grade 12 Study Guide
• Marketing South Africa as a Tourism Destination Grade 12 - Tourism Grade 12 Study Guide
• Travel Documentation Grade 12 - Tourism Grade 12 Study Guide
• Culture and Heritage Grade 12 - Tourism Grade 12 Study Guide

5.2 Ms Adams’ flight from Los Angeles departed on Monday 1 July at 19:00. The flying time from Los Angeles to Beijing was 12 hours. Calculate the time and day the flight arrived in Beijing. Ignore DST. Explain ALL your calculations. (4) 5.3 Upon her arrival in Beijing, Ms Adams suffered from jet lag. Besides being tired, name TWO other symptoms she experienced. (2) 5.4 During the conference, she urgently needed documentation to be faxed to her from her office in Los Angeles. She placed a call to her office at 14:00 Beijing time.

• Calculate the time and day (previous day/same day/next day) that the call would have been received in Los Angeles. Ignore DST. Show ALL your calculations. (4)
• Do you think this is a suitable time to call her office? (1) 
• Give a reason for your answer to QUESTION 5.2.2. (2)

5.5 Ms Adams would like to undertake a five-day independent tour of Beijing and China after the conference. State TWO elements of tour planning she should consider when planning her tour. (2) 5.6 Name one world icon she could visit while in China. (1) 5.7 Ms Adams took $3 000.00 with her on her trip. The exchange rate at the time was 1 US dollar = 6.3485 Chinese Yuan. Calculate how many Yuan she will receive in China. (4) 5.8 When she returns to the USA she has 2 850 Yuan remaining. Use the information below to calculate how many dollars she will receive for her Yuan from the bank.

[TOTAL: 70 marks]

TEST ONE MEMO

QUESTION 1 1.1 D ✓ 1.2 C ✓ 1.3 E ✓ 1.4 N ✓ 1.5 G ✓ 1.6 J ✓ 1.7 H ✓ 1.8 L ✓ 1.9 A ✓ 1.10 I ✓ 1.11 P ✓ 1.12 F ✓ 1.13 B ✓ 1.14 O ✓ 1.15 Q ✓ [15]

• Increased unemployment ✓
• Increased homelessness ✓
• Deflation ✓
• Increased crime ✓
• Other social and economic problems ✓ (5)

3.2 Yes, crime can be seen as a crisis. ✓ The results of crime have a negative impact on our social and economic environment ✓ (2) 3.3

• Tourists will be scared to visit SA again ✓
• Bad publicity for SA ✓
• Victimised tourists will tell their friends – bad word of mouth ✓ (3) [10]

QUESTION 4 4.1 Political instability✓. Attacks by Islamist militants ✓ (2) 4.2 The attacks will not be repeated ✓✓ (2) 4.3 Tourism creates the multiplier effect ✓ which is vital for a country’s economic growth ✓ (2) 4.4 

• Homelessness ✓
• Crime and other social and economic problems ✓ (4) [10]

QUESTION 5 5.1 750 km / 10 = 75 litres x R3,90 per litre = R292,50 ✓✓ (2) 5.2 R330,50 ✓ (1) 5.3 No fewer than two passengers / There have to be at least two passengers ✓ (1) 5.4 R330,50 x 1% = R3.31 ✓✓ (2) 5.5

• Culture tour ✓
• Game reserve tour (½)
• City tour ✓
• Souvenirs ✓
• Mountain splendour tour (½)
• Live concert ✓
• UShaka Marine world ✓
• Spend time with friends ✓ (8)

(12) 5.7 R23 555,12 / R10,38 = R2 269,27 ✓✓ (2) 5.8

• A passport (½)
• Health certificates (½)
• Travel tickets (½) (2) [30] [TOTAL: 70 marks]

TEST TWO MEMO

QUESTION 1 1.1

• Differences may exist in the location of the work ✓
• Differences may exist in dress requirements ✓
• Differences may exist in working hours ✓ (3)
• Training opportunities to increase their skills ✓
• Receiving better pay as they gain experience ✓
• Promotions to supervisory and management positions ✓
• Sideways moves to parallel positions ✓ (4)

1.3 A code of conduct is a set of rules to guide behaviour and decisions. ✓✓ The value of a code of conduct is that it ensures common standards. ✓ (3) [10]

QUESTION 2 2.1

• To recognise places in the world that are rich in heritage ✓
• To protect and preserve these places for future generations ✓ (2)

2.2 Any four of the following:

• Provide job opportunities for local people ✓✓
• Generate income from tourists spending money ✓✓
• Infrastructure improves e.g. roads ✓✓
• Umbundu effect ✓✓
• Living standards improve ✓✓ (8)
• Heritage: is made up of natural, indigenous, historical and cultural inheritance that make communities unique. Communities wish to preserve this rich history for future generations. ✓✓✓ (3) 
• Diversity: differences amongst people, species, environments, religions and backgrounds. It is important to recognise and appreciate one another’s uniqueness. ✓✓✓ (3)
• Western Cape ✓
• KwaZulu-Natal ✓
• Free-State/KwaZulu-Natal ✓
• Gauteng ✓ (5)

2.5 Inbound tourism: a tourist visiting a country from another country. Travel with a passport ✓✓ (2) Domestic tourism: a tourist travelling in the country where he/she stays ✓✓ (2) 2.6 Cultural site: any three of the following:

• It represents a masterpiece of human creative genius. ✓
• It shows an important interchange of human values concerning developments in architecture, technology, monumental arts, town-planning or landscape design. ✓
• It bears exceptional testimony to a cultural tradition or civilisation which is living or which has disappeared. ✓
• It is an outstanding example of a type of landscape, building or technology that shows an important stage in human history. ✓
• It is an outstanding example of a type of building, architecture, technology or landscape which illustrates a significant stage in human history. ✓
• It is an outstanding example of human interaction with the environment, or a traditional settlement, land-use or sea-use of a culture. ✓
• It is directly linked with events, traditions, ideas, beliefs, art or literature of outstanding worldwide importance. ✓

Natural site: any two of the following:

• It contains superlative natural phenomena or areas of exceptional natural beauty. ✓
• It represents major stages in the evolution of the earth and its geological development. ✓
• It is an example of significant ongoing developments in ecosystems and groups of plants and animals. ✓
• It is a unique, significant, natural habitat where biological diversity and threatened species must be conserved to ensure their survival. ✓ (5) [30]

QUESTION 3 3.1

•  Tourism that does not harm the ecological, social and economic environment ✓ (1)
• Protecting the earth’s resources so that they can support all life for future generations ✓ (1)
• Something that is native to a specific area ✓ (1)

3.2 Any two acceptable answers such as:

• The overdevelopment of natural areas, e.g. forests, coastlines, etc. ✓
• The degradation of natural features, e.g. mountains, reefs, rivers, etc. ✓
• By not using local skills and products. ✓ (2)
• Rapid growth ✓
• More returning clients ✓
• A greater sense of purpose ✓
• Better working partnerships ✓
• Improved media presence ✓ (5)
• Conservation of water, ✓ recycling, correct waste disposal ✓ and the planting of indigenous trees and shrubs ✓ (3)
• Facilitating health, ✓ education and literacy development ✓ and respecting local culture ✓ (3)
• Using local skills where possible ✓ and buying products locally ✓ (2) 
• Designing buildings according to local architecture ✓ using sustainable materials from the region ✓ (2) [20]

QUESTION 4 4.1 

• Namibian dollar ✓

4.2 Exchanging money:

• Using ATM (Automatic Teller Machine) cards ✓
• Exchanging traveller’s cheques at any Bureau de Change ✓
• Buying with credit cards ✓ (3)

4.3 If a tourist has arrived in South Africa with US dollars and she wants to buy rands, the US dollar "buy" price is what she should check. ✓ If she wants to sell rands back to the bank when she leaves the country, the US dollar "sell" price is the guide. ✓ (2) 4.4

• £850 x R 11,51 = R9 783,50 ✓ (1)
• R400 / R11,55 = £34,63 ✓ (1) [10] [TOTAL: 70 marks]

TEST THREE MEMO

QUESTION 1 1.1 D ✓ (1) 1.2 B ✓ (1) 1.3 A ✓ (1) 1.4 D ✓ (1) 1.5 B ✓ (1) 1.6 D ✓ (1) [6]

QUESTION 2 2.1 True ✓ (1) 2.2 True ✓ (1) 2.3 False ✓ (1) 2.4 False ✓ (1) [4]

QUESTION 3 3.1 D ✓ (1) 3.2 E ✓ (1) 3.3 F ✓ (1) 3.4 C ✓ (1) 3.5 A ✓ (1) [5]

QUESTION 4 Any five of the following:

• Fewer customers ✓✓
• Negative word of mouth ✓✓
• Poor organisational image ✓✓
• Negative impact on other sectors ✓✓
• Unhappy employees ✓✓
• Dissatisfied customers ✓✓ [10]

QUESTION 5 5.1 SA companies, ✓ products and services ✓ (2) 5.2

• Leisure tourists ✓ - it is a tour to SAB, so it seems more appealing to leisure tourists ✓
• Historical tourists ✓ - a tour about the history of President Nelson Mandela ✓
• Cultural tourists ✓ - a tour to Lesedi Cultural village ✓ (6)
• South African brewery ✓
• President Nelson Mandela ✓
• Lesedi Cultural village - display of South African cultures ✓ (3)

5.4 Any four suitable answers such as:

• Newspapers ✓
• Magazines ✓
• Brochures ✓ (4) [15]

QUESTION 6 6.1 Without regular feedback, companies would not know if they were lacking in any part of their service delivery ✓. With regular feedback they can rectify and prevent bad service delivery ✓ (2) 6.2 Rail Trail l could better their toilet facilities, ✓ assistance of their staff ✓ and safety precautions. This would ensure that they satisfy tourists’ needs ✓ (3) 6.3 No ✓. Travelling by train is too slow for a business traveller in South Africa ✓✓ (3) 6.4 Any four suitable answers such as:

• Attitude ✓ - you must be considerate of the tourist ✓✓
• Prevention ✓ - do not let the tourist ask for anything ✓✓
• Never argue ✓ - the customer is always right ✓✓
• Efficiency ✓ - do as much as you can for the client ✓✓ (12) [20]

QUESTION 7 7.1 Good customer service is important as it creates a positive impression of the business. ✓ Customers will be happier and will return. ✓ Customers will tell other people about the good service and more clients will come to the business. ✓ The business will earn more money and will grow expand. ✓ (4) 7.2 Any three methods and appropriate short descriptions:

• Surveys and questionnaires ✓ - a set of short, simple questions about service for customers to answer
• Feedback cards✓ - rating or comment cards placed where guests can find them easily, with short questions about service for guests to answer
• Follow-up calls✓ - phoning guests soon after the visit to find out if they were happy with the service
• SMS messages✓ - SMS feedback portal allows customers to report problems or ask questions via SMS
• Web-based responses✓ - the business’s website provides online feedback forms or surveys, or live chat
• Online independent travel review sites ✓ - websites on which tourists can share their good or bad experiences (6) [10] [TOTAL: 70 marks]

TEST FOUR MEMO

QUESTION 1 1.1 B ✓ (1) 1.2 D ✓ (1) 1.3 C ✓ (1) 1.4 B ✓ (1) 1.5 A ✓ (1) [5]

QUESTION 2 2.1 I ✓ (1) 2.2 J ✓ (1) 2.3 Q ✓ (1) 2.4 G ✓ (1) 2.5 P ✓ (1) 2.6 O ✓ (1) 2.7 L ✓ (1) 2.8 M ✓ (1) 2.9 K ✓ (1) 2.10 E ✓ (1) 2.11 D ✓ (1) 2.12 B ✓ (1) 2.13 F ✓ (1) 2.14 C ✓ (1) 2.15 A ✓ (1) [15]

QUESTION 3 3.1 Sectoral Determination for the Hospitality Sector Act ✓✓ (2) 3.2 Tourism Business Council of South Africa ✓✓ (2) 3.3 Tourism Marketing Levy South Africa ✓✓ (2) 3.4 Southern Africa Tourism Services Association ✓✓ (2) 3.5 electronic fund transfers ✓✓ (2) [10]

QUESTION 4 4.1 Any four suitable answers such as: salary ✓, leave ✓, working hours ✓, place of work ✓, job description ✓, bonus ✓, code of conduct. ✓ (4) 4.2 Any two suitable answers such as: Employees’ loyalty could decrease ✓ because they feel undervalued by their employer ✓. They may not want to work as hard ✓ and may speak negatively about the company. ✓ (2) 4.3 Any four suitable answers such as:

• Be exceptionally polite, friendly and efficient. ✓
• Be able to work under stress and remain calm and collected. ✓
• It is important to be neatly and professionally dressed always. ✓
• It is important to be on time always. ✓ (4) [10]

QUESTION 5 5.1

• She may need to get vaccinations, take prophylactics, and pack appropriate clothing. (any 2) ✓✓ (2)
•  Climate, appropriate clothing, suntan lotion. (any 2) ✓✓ (2)
• She needs to be insured before she travels in case her luggage is lost or stolen or she becomes ill. ✓✓ (2)

5.2 Los Angeles is at -8 and Beijing is at +8, so there is a 16 hour time difference. ✓ Flying time is 12 hours so plane lands at 19.00 plus 12 is 07:00 Los Angeles time. ✓ Beijing is ahead, so subtract 16 hours from 07:00 is 15:00 ✓ in Beijing the next day✓. (4) 5.3 disorientation, nausea, headache (any 2) ✓✓ (2) 5.4

• There is a 16 hour time difference. ✓ Beijing is ahead, so subtract 16 hours from 14:00 ✓, therefore the call is placed at 22:00 ✓ the day before ✓ in Los Angeles. (4)
• It is late in Los Angeles and the people from work will have gone home. ✓✓ (2)

5.5 Transport, accommodation, attractions and activities (any 2) ✓✓ (2) 5.6 Great Wall of China ✓ (1) 5.7 $3 000 x 6.348 ✓✓ = 19 044 Yuan ✓✓ (4) 5.8 2 850 Yuan/ 6.352 ✓✓ = $448.65 ✓✓ (4) [30] [TOTAL: 70 marks]

Related items

• Mathematics Grade 12 Investigation 2023 Term 1
• TECHNICAL SCIENCES PAPER 2 GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS JUNE 2022
• TECHNICAL SCIENCES PAPER 1 GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS JUNE 2022
• MATHEMATICS LITERACY PAPER 2 GRADE 12 MEMORANDUM - NSC PAST PAPERS AND MEMOS JUNE 2022
• MATHEMATICS LITERACY PAPER 2 GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS JUNE 2022

• Afrikaans Grade 8
• Creative Arts Grade 8
• Dance studies Grade 8
• Dramatic Arts Grade 8
• EMS Grade 8
• English Grade 8
• Geography Grade 8
• Grade 8 Natural Science
• IsiZulu Grade 8
• IsiNdebele Grade 8
• Free Teaching Resources
• Universities
• Public Colleges
• Private Colleges
• N6 Question Papers and Memorandums with Study Guides
• N5 Question Papers and Memorandums with Study Guides
• N4 Question Papers and Memorandums with Study Guides
• N3 Question Papers and Memorandums with Study Guides
• N2 Question Papers and Memorandums with Study Guides
• N1 Question Papers and Memorandums with Study Guides
• Latest Updates
• Quick Links
• Search for: Search Button

Tourism Grade 12 2021 Controlled Test September Term 3 Past Exam Question Papers and Memos for Revision

Tourism Grade 12 2021 Controlled Test September Term 3 Past Exam Question Papers and Memos for Revision: Tourism Grade 12 2021 September Past Exam Question Papers and Memos for Revision on pdf format. These papers are the best for Tourism Grade 12 studies, exam preparations, and revision. Practicing using these papers will enable students to learn how to answer the questions on time during the exams.

At My Courses , we have collected NSC and Common Test Papers from all South African provinces: Western Cape (WC), Kwa-Zulu Natal (KZN), Gauteng (GP), Eastern Cape (EC), Mpumalanga (MP), North West (NW) Limpopo (LP) and Free State (FS).

Find all Grade 12 papers here by subject

Tourism is the study of the activities, services and industries that deliver a travel experience to groups or individuals. It is the study of the expectations and behaviour of tourists, and the economic, social and environmental impact of tourism on South Africa.

List of Tourism Grade 12 2021 September Past Exam Question Papers and Memos for Revision

Find the downloadable Tourism Grade 12 2021 September Past Exam Question Papers and Memos for Revision below:

Time allocation for the Grade 12  Tourism in the curriculum

The compulsory teaching time for Tourism is four hours per week. As this subject involves practical work which makes up 25% of the end-of-year promotion or certification mark, the timetable should make provision for one double period of 80 – 90 minutes per week during which learners can do practical work.

Tourism Grade 12 Topics

Tourism Grade 12 students learn the following topics throughout the year:

Looking for something specific?

Related posts.

Tourism Grade 12 June 2023 Essential Past Question Papers For Mastering The Curriculum

Featured Tourism Grade 12 September 2023 Question Paper and Memo PDF

Tourism Grade 12 2022 September Controlled Test Term 3 Question Papers and Memos Paper 1 and Paper 2

Tourism Grade 12 2011 March (Control Test) Collection Of Past Question Papers For Effective Subject Revision

Tourism Grade 12 May – June 2022 Past Question Papers That Encourage Detailed Conceptual Understanding

Tourism Grade 12 2012 March Past Question Papers Selected For Quality And Relevance

Previous Story

How Nuclear Energy is Generated in South Africa: A Comprehensive Guide

Data management: farming n5 past papers, study guides and notes.