travelling overseas nz

New Zealand Traveller Declaration Whakapuakanga Tangata Haere ki Aotearoa

The New Zealand Traveller Declaration (NZTD) collects travel, customs, immigration and biosecurity information. It is free and everyone travelling into New Zealand needs to complete a declaration.

What you need to know

• Everyone travelling into New Zealand needs to complete a declaration.
• It is free and you can do it on the online form or the NZTD app.
• A declaration needs to be completed for each traveller, including babies and children.
• You can start your digital declaration at a time that suits you. The earliest time you can submit your declaration depends on whether you are travelling by air or sea.
• Your declaration is linked to your passport and is checked when you arrive at the eGate or by a border officer.
• There is a paper declaration form available for travellers who cannot complete it online.
• If you are a New Zealand visa or NZeTA holder, you still need to complete an NZTD as well.

When you can submit your declaration

Travelling by air.

The earliest you can submit your declaration is 24 hours before you start your trip to New Zealand. It needs to be submitted by the time you reach passport control in New Zealand.

Long-haul journeys and stopovers

Travelling by sea

The earliest you can submit your declaration is 24 hours before departing the vessel’s last foreign port prior to arriving in New Zealand. It needs to be submitted by the time the vessel has berthed at its first port in New Zealand.

Travelling by different vessel types

Welcoming you to Aotearoa New Zealand

Kia ora, nau mai haere mai.  Welcome to Aotearoa New Zealand.  We want to help you understand what you need to do to travel here.  Our home is precious – a taonga. Please help to keep our tangata and our whenua – our people and our land – safe.   We ask everyone travelling to, or returning to New Zealand, to complete a New Zealand Traveller Declaration.  You can do this on our website travellerdeclaration.govt.nz or by downloading the NZTD app.  You’ll be asked some questions about your trip and what’s in your bags. Some items can’t be brought into New Zealand. If in doubt, declare it for inspection. Please answer the questions honestly, otherwise you could be fined. We look forward to welcoming you to Aotearoa New Zealand.   Ka kite anō

Support and resources in other languages .

About the NZTD

YouTube video with te reo Māori subtitles

What you will need to complete your digital declaration

Passport details

Contact details in New Zealand

Travel history from the last 30 days

Travel details

What you need to declare

Visa or NZeTA, if you need one

Travellers arriving by sea on any maritime vessel can complete a digital New Zealand Traveller Declaration (NZTD):

• Recreational vessel, yacht or small craft
• Diplomatically-cleared
• New Zealand Defence Force

Plan your trip

Planning to visit New Zealand? Read our guide that covers all the practical travel advice you need to know ahead of your trip.

Travelling to New Zealand

Learn about the COVID-19 requirements for travelling to New Zealand, visa and entry requirements and what sort of travel visa you might need. Find out how to get to New Zealand and how to book your trip.

See more on travelling to New Zealand >

When is the best time to visit New Zealand?

It’s always a good time to visit New Zealand – find out about the weather, popular times to travel to New Zealand, seasonal activities around the country and major events and festivals you won’t want to miss.

Find out more >

Getting around New Zealand

Whether you want to self-drive, fly, join a tour, or hop on a bus or train, there are plenty of options for getting around New Zealand. Find out what’s best for you with our practical advice on travel and transport in New Zealand.

Find more transport options >

Essential travel information

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Getting around New Zealand long-arrow-right

Get a visa to visit another country

Check which visas you'll need and organise to get them well ahead of your travel dates.

What type of visa you’ll need

Different countries have different rules — some countries allow you to stay for certain periods without a visa. If you do not have the correct visa you can be refused entry. The type of visa you need will depend on:

• the country you’re travelling to
• the passport you hold
• the purpose of your trip
• the length of your stay.

You can find out about the visa you’ll need from:

• the foreign representative to NZ of the country you want to visit (for example, embassies, high commissions or consulates)
• your travel agent.

Find an embassy, high commission or consulate

Applying for your visa

Different countries have different application processes — getting a visa can often take weeks, so make sure you give yourself enough time. Also make sure you have a valid passport when applying for a visa.

A visa does not always mean you’ll be able to travel

Having a visa does not mean you’ll be allowed to enter another country — you’ll still have to clear customs and immigration when you arrive.

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Last updated 14 September 2021

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Date printed 07 May 2024

International travel requirements

Visa and border entry requirements for international travel.

Each destination may have different requirements and it is your responsibility to understand what you need to do for your entire trip,  including connecting flights, transit points and your return journey . Failure to meet these requirements may result in denied boarding at the airport. 

• Check if you need to apply for any entry visas or border declaration forms and what timeframe applications need to be completed in. 
• Ensure that your passport is valid for at least six months beyond your intended travel.
• Protect yourself from unexpected medical costs by purchasing travel insurance with COVID-19 cover.

Entry requirements for Air NZ's direct destinations

We've put together these guides to help you understand the travel requirements for Air New Zealand's direct destinations. If your destination isn't listed below, you can visit the IATA Travel Centre to search visa and passport requirements.

Mainland China

• Most travellers who are not citizens of Mainland China will require a tourist or business visa.
• Passengers are no longer required to complete an Electronic Health Declaration Form.
• All COVID-19 health requirements for travel to Mainland China have been removed.
• Check you have the appropriate travel and identification documents for Hong Kong .
• All COVID-19 health requirements for travel to Hong Kong have been removed.
• Check you have the appropriate travel and identification documents for Japan .
• All COVID-19 health requirements for travel to Japan have been removed.
• See official requirements for entering, transiting, or departing Singapore.
• All passengers must submit a digital Singapore Arrival Card with a Health Declaration via the SG Arrival Card e-Service .
• All COVID-19 health requirements for travel to Singapore have been removed.

South Korea

Passengers travelling on passports from visa-waiver countries may require a K-ETA.

If eligible, please apply for a K-ETA at least 24 hours prior to boarding.

• All COVID-19 health requirements for travel to South Korea have been removed.
• Check you have the appropriate travel and identification documents for Taiwan .
• All COVID-19 health requirements for travel to Taiwan have been removed.
• Ensure you have the appropriate travel and identification documents for travel to and transit through Australia.
• Check if you need an  Electronic Travel Authority (ETA) to enter or transit Australia. Unless you are an Australian citizen, you will need a valid Australian visa to enter the country. New Zealand passport holders can apply for a visa upon arrival in the country. All other passport holders, regardless of age, must apply for a visa before leaving home.
• All COVID-19 health requirements for travel to Australia have been removed.

Bali, Indonesia

Travel eligibility .

 Check you meet entry and immigration requirements for Indonesia .

Before departure:

• For customs clearance, all passengers must complete the Electronic Customs Declaration (ECD) which will generate a unique code which must be presented upon arrival.
• To minimise delays during immigration clearance, we recommend all eligible passengers apply for a Electronic Visitor Visa (E-VOA) prior to arrival.
• All eligible passengers are required to pay a Bali Tourist Levy. You can pay this in advance or on entry to Bali but this may delay your arrival process.

COVID-19 health & entry requirements

• You no longer need to provide proof of COVID-19 vaccination to enter Indonesia or travel domestically.

Reminder: If you're returning to New Zealand, please check the New Zealand Ministry of Primary Industries enhanced procedures in response to the current outbreak of foot-and-mouth disease in Bali.

New Zealand

• Check you have the appropriate travel and identification documents for New Zealand .
• If you are not a New Zealand or Australian citizen, you may need to apply for a visa or a  New Zealand Electronic Travel Authority (NZeTA) at least 72 hours before travelling  to or transiting New Zealand.
• All COVID-19 health requirements for travel to New Zealand have been removed.
• All passengers entering New Zealand need to complete a New Zealand Traveller Declaration . It's free and can be completed before you travel. Passengers transiting internationally do not need to complete a declaration.
• If you are a New Zealand visa or NZeTA holder, you still need to complete a New Zealand Traveller Declaration.

North America

• Check you have the appropriate travel and identification documents for Canada .
• Find out if you need a visa or Electronic Travel Authorisation (eTA) for entry or transit.
• All COVID-19 health requirements for travel to Canada have been removed.
• Travellers transiting or entering the USA on the non-immigrant Visa Waiver Program must obtain an ESTA at least 72 hours before travel . 
• If you already hold a valid United States visa, then you do not need an ESTA.
• An ESTA is valid for two years or until your passport expires, whichever comes first.
• For check-in, all travellers need to provide their intended accommodation address in the USA, a primary and secondary phone number, and personal email address.
• All COVID-19 health requirements for travel to the USA have been removed.

Pacific Islands

Cook islands.

• Check you have the appropriate travel and identification documents for the Cook Islands . 
• All COVID-19 health requirements for travel to the Cook Islands have been removed.
• Check you have the appropriate travel and identification documents for Fiji . 
• All COVID-19 health requirements for travel to Fiji have been removed.

New Caledonia

• Check you have the appropriate travel and identification documents for New Caledonia .
• All COVID-19 health requirements for travel to New Caledonia have been removed.
• Check you have the appropriate travel and identification documents for Niue .
• Flights to Niue are only available through New Zealand. Travellers wanting to visit Niue from outside of New Zealand must meet the border entry requirements for both New Zealand and Niue.
• It is strongly advised that all visitors to Niue are covered by travel insurance.
• All COVID-19 health requirements for travel to Niue have been removed.
• Check you have the appropriate travel and identification documents for Samoa .
• All COVID-19 health requirements for travel to Samoa have been removed.
• Check you have the appropriate travel and identification documents for Tahiti .
• All COVID-19 health requirements for travel to Tahiti have been removed.
• Check you have the appropriate travel and identification documents for Tonga .
• All COVID-19 health requirements for travel to Tonga have been removed. 

International travel requirements FAQs

Can my children travel as unaccompanied minors.

Yes, children may travel as unaccompanied minors to all Air New Zealand's direct destinations 

It is the parent or guardian's responsibility to manage any entry requirements for the child's destination and transit.

For further information, please see Children travelling alone .

What if I want to postpone my travel to a later date?

You can change your booking before the day of your flight.

All our NZ domestic and international fares come with the flexibility to make changes to your travel plans prior to departure. Refer to the fare rules of your ticket to check eligibility and note that change fees and fare difference may apply.

Air New Zealand does not require passengers to provide proof of vaccination or a pre-departure test. We do ask that if you're feeling unwell and test positive for COVID-19, please consider changing your travel plans.

How do I supply proof of a negative pre-departure test?

Most international destinations have removed the need for a pre-departure test. 

For the destinations that do require a negative pre-departure test:

• if you're departing from New Zealand, you can call Healthline on  0800 358 5453  or your doctor to find out where you can get tested.
• If you are departing from other international locations, please check your local COVID-19 government website for information on where to get a pre-departure test.

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We can help you get ready to apply and find the right job for you. We can even help you while you're working.

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Take a look at the range of benefits and payments we have available.

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Counselling, prescription and GP costs, medical alarms and other costs we can help with

Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors

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Payments you can get from us, settling into NZ, overseas pensions and more.

Benefits and forms

A-Z list of benefits, forms, benefit rates

On a benefit homepage

Check out what you need to do when you're getting a benefit or other payment from us.

Something's changed

Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.

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Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information

Going overseas

Going on holiday or going to live overseas

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Find out how we can help you with housing.

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Get help if you have nowhere to stay right now.

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Find out where to look for private housing, or apply for public (social) housing.

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Get help with accommodation costs, and advice on any housing issues and public housing tenancies.

Find out how we can help if you’re moving house.

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• Go to the Work and Income home page
• On a benefit
• Changes and income
• NZ Super or Veteran's Pension
• Obligations
• Having another child
• Arrest warrants
• Your rights and responsibilities

If you get any payments from us, you must tell us about your travel plans before you leave New Zealand. It may affect your payments.

Getting NZ Super or Veteran's Pension

If you get New Zealand Superannuation or Veteran's Pension, you may still be able to get your payment. It depends where you're going and how long you're going for.

Getting a main benefit

If you get a main benefit from us, you may still be able to get your payment. It depends if you're going overseas temporarily or going overseas to live.

Getting other payments

If you're getting other payments from us, they may be able to continue. It depends if you're going overseas temporarily or going overseas to live.

Examples of other payments are:

• Unsupported Child's Benefit
• Orphan's Benefit
• Accommodation Supplement
• Disability Allowance
• Temporary Additional Support
• Winter Energy Payment

Going overseas temporarily

You may be able to continue to get these payments for up to 28 days while you're overseas.

You must continue to meet the criteria for the payment while you're overseas. This means your costs, e.g. accommodation or disability costs, must be continuing while you're overseas. If you don't continue to meet the criteria, your payment will stop when you leave New Zealand.

How to tell us

You can tell us online using MyMSD. You need to log in and select the 'Something has changed' option.

If you have a partner and they're travelling with you, they'll need to tell us using their own MyMSD.

You need to tell us the:

• date you're leaving New Zealand
• date you're expecting to arrive back in New Zealand
• reason for the travel - you have to provide proof of this.

Going overseas to live

If you're going overseas to live, your other payments will stop from the day after you leave New Zealand.

Spark Roaming Overseas

Our Roaming Packs help you get connected to 45  destinations around the world. Add our Roaming Pack to your Prepaid or Pay Monthly plan for $30. Get 2GB of data, 300 mins outgoing, 300 mins incoming, and 300 texts for 14 days. Prices shown are in NZD and include GST.

Where are you going?

Your roaming packs.

Going to multiple countries?

Australia roaming options

Choose a roaming option for a low fixed price with no surprises. Prices are in NZD and include GST.

What if I don't buy one of these options?

Other destinations covered by these options

Sorry, there's a small glitch in our system right now. We're on to it though, so please come back later

Australia rates if you don't buy a pack, your guide to roaming, travelling to multiple destinations.

You can use our roaming packs in these eligible destinations*: To see available packs, please select a country from the drop-down menu above.

• In Oceania: Australia, American Samoa, Cook Islands (incl. Rarotonga), Fiji, Papua New Guinea, Nauru, Samoa, Tonga and Vanuatu
• In Europe: Austria, Belgium, France, Germany, Greece, Italy (including San Marino and Vatican City), Netherlands, Portugal, Republic of Ireland, Spain, Switzerland and UK (England, Scotland, Wales, Northern Ireland, Channel Islands i.e. Jersey and Guernsey etc. and Isle of Man)
• In Asia: China, Hong Kong, Indonesia, India****, Japan, Macau, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE and Vietnam
• In North America: Canada and USA*** (including Hawaii, Alaska, Puerto Rico and US Virgin Islands)
• In South America: Argentina, Brazil and Venezuela**
• In Africa: South Africa

*Note: Municipalities, independent city states within roaming countries and independent islands may not be included in Roaming Pack. Please check specific destination roaming details.

**Note: Roaming for Prepaid customers unavailable.

***3G availability in the US is limited due to network withdrawal, which could impact your experience including if your device is not VoLTE roaming capable. See ‘Spark VoLTE Roaming’ for more information - Spark VoLTE Roaming

**** As per the regulations of the Government of India, a customer of an overseas carrier is not allowed to roam in Jammu and Kashmir. As such Spark customers in those regions will be unable to use roaming services. There is no date for this restriction lifting.

If you visit a destination that’s not available for roaming packs, you'll pay casual rates. Use the destination selector at the top of this page to find the specific prices.

1 Before you go

Before you go.

Before you go, find out if your destination is eligible for a Roaming Pack or if casual rates apply.  Find eligible destinations

Decide how you want to roam:

• Enable Auto Buy Roaming to apply roaming packs automatically
• Buy required roaming pack(s) for eligible destinations

2 While you're there

While you're there.

While you're overseas you'll get a welcome text, a roaming tips text and usage alerts.

Find out how to set up your phone or tablet to roam, control your roaming use, set up voicemail and view important phone numbers.

3 When you're back

When you're back.

When you get home, you'll revert back to your Spark plan. To view your roaming usage in the Spark app, go to the main screen and select the arrow next to your plan type.

If you have any questions about your bill, you can use the Question a bill form. To fill in the form, you'll need to sign in to MySpark.

Fill out the form

Auto Buy Roaming available for Pay Monthly plans

Get peace of mind by enabling Auto Buy Roaming on the Spark app for the pack of your choice.

What is it?

Set it up now

Enable Auto Buy Roaming in your Spark app settings now

*Note: Roaming for Prepaid customers is unavailable.

From 1 September we will be introducing some new exciting packs to all our existing destinations that will deliver you greater value and will be available for longer periods of time. Current packs will be no longer be available for sale from 31/08. Please Note: customers with current packs purchased prior to this date will still be able to use them and those with current packs that recur will be able to retain them until they are cancelled.

Going to multiple destinations?

We have a range of roaming packs to cover most of your roaming needs. Some of our packs even work in multiple destinations, so when you select your roaming pack make sure to check these out before purchasing. Be sure to check out all of your options before you go.

Other destinations covered by these value packs

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Solve Roaming Problems

Find out how to solve roaming problems and who to contact while you're overseas.

Before you go Before you go Before you go

Check that your mobile or tablet can roam.

If you bought it from Spark then you can use it to roam overseas. If you're not sure, check with the store you bought it from, or with the mobile or tablet's manufacturer. Roaming is enabled by default on all Spark SIMs. To disable some or all roaming services, please contact the Roaming Helpdesk on +64 3 371 0866.​

For optimal roaming, check that your phone is capable of VoLTE roaming. Visit ‘Spark VoLTE Roaming’ for more information - Spark VoLTE Roaming

Download the Spark app

Use the Spark app to buy more packs and track your usage. Download the Spark app

Roaming options

Option one: Auto Buy Roaming (not available on Prepaid packs)

Auto Buy Roaming is a way to avoid casual roaming rates for eligible countries. Once you turn it on you don't need to do anything on arrival. You can start enjoying your travels knowing that your Roaming Pack will activate when you get to your destination. If you run out of your pack allocation we'll automatically apply a new pack so you'll always stay connected. You can turn on Auto Buy Roaming via the Spark app or MySpark online.

You can enable Auto Buy Roaming in MySpark or in the Spark app.

Select the MySpark link that follows to go straight to the Mobile settings page where you can turn on Auto Buy Roaming.  Sign in to MySpark

From the MySpark home page

• Sign in to MySpark
• Select Settings from the left menu bar under General
• Select Mobile settings under Mobile
• Scroll down to Roaming settings
• Select Manage under Auto buy a roaming pack: Off
• Move the slider for Auto buy a roaming pack so it turns blue
• Select a Roaming pack
• Select Save

From the Spark app

• Select the Products tab.
• Select the mobile number you would like to add a roaming pack to.
• The details of the number will appear, scroll down to the Roaming section.
• Select Enable to turn on Auto Buy Roaming.
• Select your roaming pack and a review screen will appear, read and accept the terms and conditions.
• Swipe the button to confirm and purchase the pack with auto buy enabled.
• The pack will activate, and you'll be charged for it on your next bill. Once you arrive at an eligible destination and use your phone.
• You can repeat this process to change the pack you've set to auto buy.
• Please note you can only have one pack at a time with auto buy enabled

If you have Auto Buy Roaming enabled you'll get a notification that Auto Buy Roaming is activated and you're connected upon arrival. Selected Roaming Packs will be automatically bought and activated when you run out of your pack allocation, or when it expires. To check your usage and manage your options go into the Spark app.

Option two: Buy a Roaming Pack

• The Roaming Pack and Roaming Data Pack are available for certain destinations. Find out if your destinations are covered, see above for eligible destinations. We also offer an Australia Daily Roaming pack for Pay Monthly customers.
• If you visit these destinations and don't buy a Roaming Pack, you'll get charged for any data, texts or minutes you use at casual roaming rates
• If you visit destinations not covered by the Roaming Pack or Roaming Data Pack, then casual rates for your destination will apply
• To top up or buy Roaming Packs, use the Spark app, MySpark or call +64 3 371 0866 (free from your Spark phone).
• You can buy a single pack and top up as you go or buy multiple packs before you leave

Set up a roaming data cap - for casual data use only

• If you're roaming at casual rates you can set a data cap to limit how much you spend
• To set this up before you leave, use the Spark app or go to MySpark on your mobile
• Pay Monthly, Prepaid or Business customers can set data caps
• An automatic casual data cap of $150 applies to your mobile number*
• This cap applies for roaming data casual rates only, not Roaming Packs. It also doesn't restrict calls or texts, so you'll still receive a charge for these.
• When you reach the data cap, you won't be able to use more data. We'll text you to let you know. There will be a link in the text so you can increase your cap.
• You can only decrease your data cap if the data you've used is still under your current cap amount

*Excluding Spark Digital customers.

Not sure how much data you need?

• Data usage depends on what device is used and how much time is spent online. Roamers may get an idea of their potential mobile data requirements when travelling by looking at how much mobile data they use when in New Zealand.
• Some devices allow you to see how much mobile data you have used in the last month, including how much data different applications have used.
• Faster mobile networks will use more data than slower ones, for example a device may use more data on a 5G network compared to a 4G or 3G network, especially for things like high-definition video.
• A roamer's usage may vary depending on several factors, including the model of the device, the device settings, the network being used and application settings.
• A roamer's usage may change when travelling, for example, a roamer may spend more time looking at maps.
• Using local WiFi networks to avoid using mobile data.
• Turning off mobile data when it is not required - find out how to turn mobile and roaming data on or off in the mobile device help section. Search for your device and follow the instructions provided. Go to device help
• Enabling data saving settings in applications where they are available.
• Avoiding streaming videos and music.
• Disabling background data services in a device or applications.
• Roaming packs which have included allowances (in eligible countries) may provide more certainty for roamers, and depending on how much data the roamer uses may be more cost effective than casual data.

Set up and access voicemail

Set up a PIN number so you can check your voicemail while you're away.

• From within New Zealand, go to your voicemail
• Select option three: Change your personal options
• Select option two: Change your PIN
• You'll now hear your PIN

While you're there While you're there While you're there

Prices are in nzd and include gst., set up your phone or tablet to roam.

• Turn on your device when you get to your destination. If Auto Buy Roaming is enabled, or you have bought a roaming pack it'll activate or casual rates will start.
• To use the internet, enable data roaming with these steps:
• Go to Settings
• Select Mobile
• Select Mobile data options
• Turn Data roaming on
• Select More networks / Mobile networks
• Select Data roaming

Windows mobile

• Swipe left to view the Apps list
• Select Mobile network
• Select Data roaming options

Note: Switch this setting off when you're not using your phone to avoid extra data usage.

Stay informed about your roaming usage

• When you start roaming, you'll get a text with Spark roaming support details. Make sure you keep this message in case you need to call us. The Spark number is also on your Spark SIM and in the Spark app.
• iPads and tablets can’t get texts, so if you'd like to get usage alerts, please set these up on a mobile using MySpark. You can also set up alerts to be sent to an email address.
• You can track your usage and buy roaming packs while you're overseas with the Spark app or MySpark.
• Get the Spark app

Know who to call if you have a roaming problem

• From within New Zealand, call 0800 Good2Go (0800 466 324)
• From Australia, UK, China, Thailand, Canada or Hong Kong, call +800 4663 2460. This is a free call from a landline when you're in one of the listed countries.
• From anywhere else in the world, contact the International Roaming Helpdesk. They’re available 24/7. Call +64 3 371 0866. This is a free call from a Spark mobile.
• You can also email [email protected]

Avoid extra roaming charges

• These packs include allowances for data, texts and calls or data only that you can use in 45 destinations
• Roaming packs activate once you arrive in an eligible destination. You can either buy them before you travel or when you arrive.
• Texts sent while roaming are charged per 160 characters, including spaces. Even if your mobile phone allows more characters, you'll be charged for multiple text messages if you exceed this limit.
• Find out more about roaming charges

Understand usage alerts

• If you have a roaming pack, we’ll text you when you use 80% and 100% of your allowance
• There can be delays in billing of some roaming services. This is because the information must first reach Spark from the overseas network operator. This delay will affect the timeliness of usage alerts and usage meters.
• If you're using $11.50 for 200MB casual data, we'll text you at 100MB and 200MB of usage
• If you're using casual data in non-roaming pack destinations we'll text you at 2MB, 60MB and 100MB usage
• Within this new contact, update the settings to turn off audible alerts

If you lose your phone

If your mobile or tablet gets lost or stolen while overseas, contact the Roaming Helpdesk on +64 3 371 0866 straight away to block your SIM.

If you don't do this immediately, you'll be responsible for all roaming charges incurred on the device until it's blocked. If you've stored passwords on your mobile or tablet you should immediately change these.

Making calls while roaming

Make sure the numbers in your contacts list are in the international format so you can make calls and send texts without any issues.

All Spark mobiles and tablets offer +code (aka plus code) dialling. This lets you make calls, while roaming, without dialling the international access code.

Enter +, then the country code (for example 64 for New Zealand, 61 for Australia) followed by the phone number without the leading zero. For example:

• 027 123 4567 becomes +64271234567
• 09 345 6789 becomes +6493456789
• Not sure how to get the + symbol on your keypad? Pressing and holding the 0 (zero) key on most phones brings up the + key. On older phones it can be a long press, or many presses of the * or # keys.     
• Store phone numbers in your contact list in the international format. This way you'll always dial or text the correct number. Note: This won’t impact making calls or sending texts when back in New Zealand.
• Historically, voice calling operated over 3G networks, however 3G networks are gradually being retired worldwide. To check that you’ll be able to make calls over 4G, visit ‘Spark VoLTE Roaming’ for more information - Spark VoLTE Roaming

Access voicemail while roaming

• Call +64 83 083210 and wait for a message
• Type in your PIN
• Select # and listen to your messages

Voicemail costs

• You'll get a charge to listen to a voicemail while roaming. This will be at the standard roaming per-minute rate for an outgoing call from the country you're in.
• Prepaid customers get a charge for voicemails left in their inbox while roaming. This occurs even if your phone is off. You'll get charged at the standard roaming per-minute rate to receive calls while roaming.
• To find the roaming rates for where you're going, search for your destination and check the casual rates. Search for your destination
• To turn off voicemail, call us on 123 if you're a residential customer, or 126 if you're a business customer. If you're calling from overseas, call +64 3 371 0866.

Personal Data

• The storage, treatment and transfer of personal data may be subject to regulation different from the regulation in New Zealand. Check with individual roaming carrier provider about their privacy practices.

Multiple destinations Multiple destinations Multiple destinations

Travelling to many destinations.

You can use the Roaming Pack and Roaming Data Pack in these destinations*:

In Oceania:

Australia, American Samoa, Cook Islands (incl. Rarotonga), Fiji, Papua New Guinea, Nauru, Samoa, Tonga, Vanuatu

Austria, Belgium, France, Germany, Greece, Italy (including San Marino and Vatican City), Netherlands, Portugal, Republic of Ireland, Spain, Switzerland and UK (England, Scotland, Wales, Northern Ireland, Channel Islands i.e. Jersey and Guernsey etc. and Isle of Man)

China, Hong Kong, Indonesia, India, Japan, Macau, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam

In North America:

Canada, USA (including Hawaii, Alaska, Puerto Rico and US Virgin Islands)

In South America:

Argentina, Brazil, Venezuela**

South Africa *Municipalities, independent city states within roaming countries and independent islands may not be included in Roaming Pack. Please check specific destination roaming details.

**Roaming for Prepaid customers unavailable.

If your destination isn't listed

If you visit a destination that's not available for roaming packs, you'll pay casual rates. Use the destination selector at the top of the main roaming page to find the specific prices.

Choose a roaming pack that works on multiple destinations

• There are two roaming packs to choose from: Roaming Pack or Roaming Data Pack
• Casual rates will apply if your destination isn't listed above or if you don't buy a roaming pack
• You can view the cost of roaming for each destination on the main roaming page
• If you're traveling to more than one destination included in the pack you don’t need to buy multiple packs. The same pack will work in all included destinations within the 14 days.
• The Roaming Pack and Roaming Data Pack lasts 14 days or until it's used up. If you'd like to use more, you can buy another pack.

Terms and conditions: $30 Roaming Pack and $25 Data Roaming Pack Terms and conditions: $30 Roaming Pack and $25 Data Roaming Pack Terms and conditions: $30 Roaming Pack and $25 Data Roaming Pack

This Roaming Policy describes roaming service specific terms and applies in conjunction with our Global Roaming Terms and Conditions. Spark General Terms and Mobile & Wireless Terms also applies to your use of the roaming service. If there are differences between the general and specific pack terms, the specific pack terms take precedence.

Eligibility

• The $30 Roaming and $25 Data Roaming Pack are available to Spark Pay Monthly mobile plan and prepaid customers for personal use in eligible destinations (eligible destinations are listed further down).

What's included?

• The Roaming pack provides 2GB of data, 300 standard person-to-person calling minutes and 300 standard person-to-person SMS for a 14 day period unless used earlier.
• The Roaming Data pack provides 2GB of data for a 14 day period unless used earlier.
• The outgoing calling allowance is for use within eligible destinations as well as calls to any country around the world and to the voicemail connected to the mobile number with the Roaming Pack . The included SMS allowance is for sending SMS to numbers within eligible destinations as well as sending messages overseas

What's not included?

• Non-person to person calls and premium numbers (1800, 1900, 0800) are excluded from the calling allowance and will be charged at casual rates specific to the country you’re in. Calls to satellite phones are charged at $17.25 per min regardless of your roaming location.
• Picture messaging/MMS and non-person to person texts are excluded from text allowance and will use data from the pack, or at casual data rates if there’s no data allocation remaining.

Eligible destinations

• In Oceania: Australia, American Samoa, Cook Islands (incl. Rarotonga), Fiji, Papua New Guinea, Nauru, Samoa, Tonga, Vanuatu
• In Europe: Austria, Belgium, France, Germany, Greece, Italy (including San Marino and Vatican City), Netherlands, Portugal, Republic of Ireland, Spain, Switzerland and UK (England, Scotland, Wales, Northern Ireland, Channel Islands i.e. Jersey and Guernsey etc. and Isle of Man)
• In Asia: China, Hong Kong, Indonesia, India, Japan, Macau, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam
• In North America: Canada, USA (including Hawaii, Alaska, Puerto Rico and US Virgin Islands)
• In South America: Argentina, Brazil, Venezuela**

*Municipalities, independent city states within roaming countries and independent islands may not be included in Roaming Pack. Please check specific destination roaming details.

**Roaming for prepaid customers unavailable.

Activation, use and expiry

• Auto buy roaming packs or packs purchased prior to arrival are activated once first roaming use starts in the eligible destination. Roaming packs purchased in an eligible country are activated on first roaming use.
• Roaming entitlements expire within the period specified in the pack (following first roaming use in the eligible destination), or if pack inclusions are used up prior to pack expiry.
• The Roaming Pack and Data Roaming Pack are activated after first roaming use in eligible destinations and will expire 14 days after the first roaming use or full consumption of the pack inclusions.
• Roaming pack allocations aren't able to be shared. The data, text and call allocations can only be used from the mobile number they're purchased for.
• Your Pay Monthly mobile plan and / or prepaid pack entitlements cannot be used for roaming.
• Roaming allowances aren't valid within New Zealand, or in other roaming destinations (including cruise ships or flights).
• You can buy and have more than one roaming pack at a time if you need more allocation. The roaming pack which expires first will be used first.
• Once a roaming pack inclusion has been consumed or the pack has expired customers will revert to casual (as shown below), unless they sign up for an additional roaming pack.

How services are provided

• Roaming relies on the use of overseas telecommunications networks which we don't control and therefore we can't offer any guarantees about the quality of roaming services.
• New Zealand rates don't apply when roaming. The charges that apply to roaming services are in addition to any other charges which apply to your mobile plan.
• The charges that apply to roaming are in addition to any other charges which apply to your Pay Monthly mobile plan or prepaid pack.
• All roaming charges are listed in New Zealand currency and include GST.
• Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute)
• Text messages to and from premium numbers while roaming will be charged at the standard New Zealand rate
• Outgoing person-to-person texts are charged per 160 characters. There's no charge for incoming person-to-person texts. Inserting an emoji or non-text character into a text message will change the text message to non-standard. This will reduce the character count of the text message from 160 to 70 characters. This means you'll be charged $0.92 for text messages of 70 characters in length.
• Data roaming is charged in 10kb increments. For more info on managing your data use while travelling, check out Controlling my data roaming usage. Source for table below: New Zealand Telecommunications Forum Inc (TCF) International Mobile Roaming Guide, 2018.
• Prepaid: Send a picture message to a Spark mobile or any email address for $0.20 per message per recipient. Send a picture message to another mobile network for $0.50 per message per recipient.
• Pay Monthly: Send a picture message to a mobile on any network or any email address for $0.50 per message per recipient. Send a video message to a mobile on any network for $1 per message per recipient.
• To retrieve a voicemail while overseas you will be charged the standard per minute rate for an outgoing call in the country you're in unless you have an active roaming pack.
• Prepaid customers will receive a charge for any voicemails deposited in their voicemail box while roaming, even if their device is switched off. This is charged at the standard per min rate for receiving calls while roaming.
• Websites or apps that are zero-rated (don't use your data allocation) while in New Zealand are charged at the standard data roaming rate for the country you're in or deducted from a roaming pack if you have one. The Spark app is zero-rated while roaming.

Casual rates

• The Roaming Pack and Roaming Data Pack is activated after first roaming use in eligible destinations and will expire 14 days after the next New Zealand midnight, after the first roaming use or full consumption of the pack inclusions
• Customers who have opted into Auto Buy Roaming will have their selected roaming pack automatically purchased and activated on first roaming usage in an eligible country, and additional pack(s) applied subsequently after full consumption of any roaming pack inclusion or when current pack expires. Customers may manually purchase an additional roaming pack at any time.
• Once a Roaming Pack and/or Roaming Data Pack has been consumed or the pack has expired, customers will revert to casual rates (below) until another pack is purchased

Fair use policy

• Spark's fair use policy ensures everyone can access zero-rated (free) services, like My Spark and use them responsibly. If your use materially exceeds what we would consider normal use patterns over any day, then your use will be deemed excessive and/or unreasonable. As an example prolonged access to zero-rated content would be considered to breach this policy. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to block your data usage.

Auto buy and billing

• Auto Buy Roaming is a way to avoid casual roaming rates for eligible countries. Once you turn it on you don't need to do anything on arrival. You can enable Auto Buy Roaming in MySpark or in the Spark app. Select the MySpark link that follows to go straight to the Mobile settings page where you can turn on Auto Buy Roaming.
• Pay Monthly Roaming Voice billing relies on the billing files to be sent from the carrier partner and processed by our billing systems, as such Pay Monthly Roaming Voice usage meters and alerts can be three to four days behind. We encourage you to track your call usage using the call record feature in your mobile, and ensure you have a second pack purchased as back up if you intend to make or receive a lot of calls.
• Should a fault arise while you are travelling please contact the Roaming helpdesk on +64 3 371 0866 or email [email protected], so that we can raise the issue with the local network in your roaming destination.

Terms and conditions: Australia Daily Roaming Pack Terms and conditions: Australia Daily Roaming Pack Terms and conditions: Australia Daily Roaming Pack

This Roaming Policy describes roaming service specific terms. Spark General Terms and Mobile & Wireless Terms also applies to your use of the roaming service. If there are differences between the general and specific pack terms, the specific pack terms take precedence.

• The Australia Daily Roaming pack is available to Spark Pay Monthly mobile plan for personal use in Australia.
• The Australia Daily Roaming pack provides 1GB of data, Unlimited Australia and New Zealand standard person-to-person calling minutes and within Australia for a 24 hour period, or after full consumption if earlier.
• The outgoing call allowance (unlimited) is for person to person calls to NZ and Aussie numbers and to the voicemail connected to the mobile number with the AUS Daily Roaming Pack. The outgoing text allowance (unlimited) is for SMS to NZ and Aussie person to person numbers only. Calls and SMS other than those listed incur casual rates (see the “Charges” section below).
• Call and text messages to numbers for destinations other than Australia and New Zealand.
• Picture messaging/MMS and non-person to person text are excluded from text allowance and will use data from the pack, or at casual data rates if there’s no data allocation remaining.
• Auto Buy roaming packs or packs purchased prior to arrival are activated once first roaming use starts in the eligible destination. Roaming packs purchased in activated on first roaming use.
• The AUS Daily Roaming Pack is activated after first roaming use in eligible destinations and will expire 24 hours after the first roaming use or full consumption of the pack inclusions.
• New Zealand rates don't apply when roaming.
• Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute).
• Outgoing person-to-person texts are per 160 characters. There's no charge for incoming person-to-person texts. Inserting an emoji or non-text character into a text message will change the text message to non-standard. This will reduce the character count of the text message from 160 to 70 characters. This means you'll be charged $0.92 for text messages of 70 characters in length. Text messages to and from premium numbers while roaming will be charged at the standard New Zealand rate
• Data roaming is charged in 10kb increments. For more information on managing your data use while travelling, check out Controlling my data roaming usage Source for table below: New Zealand Telecommunications Forum Inc (TCF) International Mobile Roaming Guide, 2018.
• When roaming, sending and receiving picture/MMS messages is charged at the standard data roaming rate for the country you're in or deducted off the data allocation of the roaming pack. You'll also be charged the standard Spark rate for sending a picture/MMS message. For Pay Monthly: Send a picture message to a mobile on any network or any email address for $0.50 per message per recipient. Send a video message to a mobile on any network for $1 per message per recipient.

Destination casual rates: Australia

Fair Use Policy

• Spark's Fair Use Policy ensures everyone can access zero-rated (i.e. free) services, like My Spark and use them responsibly. If your use materially exceeds what we would consider normal use patterns over any day, then your use will be deemed excessive and/or unreasonable. As an example prolonged access to zero-rated content would be considered to breach this policy. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to block your data usage.

In-flight roaming & at sea roaming In-flight roaming & at sea roaming In-flight roaming & at sea roaming

At sea roaming is not available on Prepaid. Connectivity may be restricted at any time by crew members. Availability of roaming services is dependent on carrier.

4G and 5G locations & providers 4G and 5G locations & providers 4G and 5G locations & providers

Roamers are able to use 4G and 5G data services in the below destinations.

Destinations will not have 5G coverage available everywhere, and coverage is fully dependant on the carrier partner, not Spark NZ. Roamers will require a 5G capable device.

Note: Data is likely to be consumed faster while using 5G. If you're concerned about this, we suggest disabling 5G data roaming in your phone's settings. We also encourage roamers to utilise the roaming pack offering in roaming pack destinations and our Roaming Data Smart cap functionality to prevent/control casual data charges.

Learn about Smart Caps

5G Locations and carriers

4g locations and carriers, explanation of additional charges explanation of additional charges explanation of additional charges.

• Auto Buy Roaming will apply a new pack when you run out of allowances on your roaming pack or it expires. For example, if you have a $30 Roaming Pack and use all 2GB of data included in the pack, Auto Buy Roaming will apply a new pack. This happens even if you still have texts and/or minutes remaining. The two packs run in parallel until all usage is used up on the first pack or it expires. This is to ensure you're never charged overage rates in a roaming pack destination.
• If only one allowance runs out, you're only charged casual rates for that type of usage. For example, if you have a $30 Roaming Pack (includes minutes, texts and data) and run out of data allowance, you'll then incur casual data charges. Your minutes and texts will continue to be deducted from your pack until those allowances also run out, or the pack expires.
• The roaming pack charge is applied at the time of automatic or manual purchase.
• Please check to see if any of the countries that you've been to are excluded from Sparks packs by looking at the list of eligible destinations on this page. See eligible destinations
• Calls to premium numbers, for example 1800, 1900 and even freephone numbers, aren't covered in the roaming pack as per the terms and conditions. Calls to satellite phones are charged at $17.25 per min regardless of your roaming location.  See our Roaming Policy
• Sending or receiving picture texts/MMS or videos will incur extra charges as they're not included in roaming packs. If sent using a data application (for example, Facebook Messenger, Whats App, email) they'll consume data from your pack, or incur casual data charges if you don't have a pack.
• One standard text message is 160 characters
• If a text message is over 160 characters, multiple texts will be generated based on the multiples of 160 characters in the message
• There's no charge for receiving a text
• Note: Emojis use 90 characters in a text message

How to use your phone when travelling abroad: SIM, Wi-Fi-only, or roaming plan?

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There are several ways to use your phone while travelling overseas, but which is the best and most affordable? Photo / 123RF

Signing herself “Befuddled Oldie” (I’m sure you’re not), a reader writes: I have just come back from a Japan cruise and had endless trouble with my NZ phone service . Wi-Fi on the ship would have been very expensive and I wanted to use my phone on shore as well. I eventually muddled through with a combination of weekly and daily roaming but it cost me a fortune as I think I had mobile data on some of the time and don’t really understand the system. When I got back, the company refunded some of the money and said that on a future trip it would be best to buy and use a local SIM card locally. How does this work, and will I still have all my contacts?

I recommend going into their brick-and-mortar store before you go away and talking to a real, live human being (they do still have them) about where you’re going, how long you’ll be away, and how you’re likely to use your phone. They should be able to offer you a suitable plan and whether you’ll need a local SIM .

You have several options for using your phone overseas . The three most common are a daily roaming plan from your home carrier, buying an international SIM card or, as suggested, picking up a local SIM at your destination. Each has advantages and disadvantages.

Roaming happens when you use your phone outside your carrier’s network. You are a guest on a new carrier’s network and… Guess what? It’ll almost always cost more.

A daily roaming plan works best on a short trip, when you need to make calls and texts, but don’t plan on using data; or if your carrier offers free international data or calls.

An international SIM card can access mobile data and be used for calls and text services on almost any network from any carrier. They’re designed for long-term travellers or people travelling for work so are best if you’re away for longer than a month, visiting more than one country or region (e.g. Europe) and need a reasonable amount of data to stay in contact with friends and family.

A local SIM card, bought when you arrive at your destination , is one of the most popular methods for getting cell service abroad. You’ll find them on sale in pretty much any airport . However, I’d suggest asking your local carrier if they have a partner company in the place you’re visiting and going to that company’s official, branded store in a major city.

A local SIM card gives you a local number (you’ll have to advise friends and family asap) and you don’t have to sign up to a new contract. They’ve been around for a long time because they’re relatively cheap, simple and they work.

You won’t lose your contacts IF they’re saved to the Contacts option in your phone or an email account such as Gmail. You will if they’re saved on your NZ SIM card. If you’re unsure, talk to the phone company store – or a trusted teenager!

Reader 2 (see, we have more than one), writes: Have just returned from a fortnight in Hawaii and although we tipped for meals, taxis etc (mostly 20 per cent or slightly above) we were unsure of how much to leave for the housekeeper in our hotel . We were reserved for 12 nights and did not require much in the way of housekeeping. We did have a kitchenette and we kept this clean and tidy. In the end, we decided on $10 a night. Was this enough? We would like your advice on what the standard/average tip per night should be. Also, how much to tip the porter who took our four bags down to reception on the morning of our departure and phoned a taxi for us. We gave him $5 per bag and $5 for phoning for the taxi (ie $25). Enough?

You were generous! In Hawaii, the going rate for the housekeeper (wait for it) seems to be $2-$5 a day – and many Americans often fail to tip the housekeeper at all, although awareness of the practice is on the rise. As for the porter, the rule of thumb is $1-$2 a bag, and I’d agree with you tipping some more for the phone call.

So, you left a little more than you might have – one, it sounds like you appreciated the service and two, you went a little way towards making up for our Kiwi reputation of not tipping at all!

Do you have a question for our travel expert? Email [email protected] with First Timer in the subject line.

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