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RAA Travel Enquiries: 08 8202 4346 General Enquiries: 08 8202 4346 Monday to Friday 8am - 6pm For deaf & hearing imparied Saturday 9am - Midday TTY: 08 8202 4750 SMS*: 0427 131 110 * this number cannot receive voice calls Postal Address: GPO BOX 1499 ADELAIDE 5000 Email: [email protected] Locate us here On Social Media Facebook: facebook.com/raaofsa Twitter: twitter.com/raaofsa linkedIn: linkedin.com/raaofsa Talking fuel: #SAFuel Talking Roads: #SARoads

For assistance, please contact the above numbers with your basket number or booking number handy.

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41 Hindmarsh Sq

Adelaide South Australia 5000

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You may be one of those individuals who like to get behind the wheel of a car and drive for days on tour of whatever region it is you are exploring; goodness knows that is one of the best ways to discover Australia. South Australia has so many fascinating places to tour through and many of these drive yourself tours are reachable over a weekend. There are not as many camping sites available in SA as there are on the East coast of Australia, but there are enough. You will want to have up to date maps, to begin with, and this is one place to get the correct ones. You may want to book a motel or get some caravan park details, again - the RAA is one of the primary places for this sort of information. Possibly you want to know where there are RAA approved mechanics along your route, again, this is the shop for that stop. Other travel agency services are available here, but it's the local knowledge feature and the anecdotes some of the staff will share with you that really count. Just for the record the RAA stands for the Royal Automobile Association, and it is a South Australian phenomenon due to our original status here as a "settlers colony" rather than a "penal colony"; the other way of looking at it is we are the royalist snobs... but that's a joke. There is an intra state agreement with the road associations elsewhere in the country that your membership there is covered here by the RAA and vice-versa. That means you are automatically covered when you cross the boarder for roadside assistance etc.

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Road Service help & FAQs

If i don’t use my 4 call-outs a year on standard, do they accumulate.

Your entitlements only last one year from the start date of your cover. After this, they all reset, so you won’t accumulate call-outs. Plus and Premium Road Service offer unlimited call-outs if you think you’ll need more than 4.

Will my Road Service cover my friends and family members?

RAA Road Service covers you no matter what car you’re driving, so each of your friends and family will need to have their own cover in case they break down. 

To make things easier, Road Service for families allows you to manage renewals and payments on the one account and gives you peace of mind that you and your loved ones are covered. Plus, there’s a discount for each person that’s added to the group. 

Is my motorbike and/or scooter covered by RAA Road Service?

Absolutely. Just like with any other car, we’ll try and get your motorbike or scooter going, and if we can’t, we’ll organise a tow under the normal towing limitations of your cover level. 

I’ve broken down – what do I do now?

Getting help is easy. Just call us on 13 11 11 and we’ll send help. In most cases, we’ll get you back up and running, but if we can’t, we’ll organise a tow back to a safe place or to a repairer.

So we can get to you as soon as possible, have the following info handy when you call:

• your RAA member number;
• details of your vehicle, including registration number, make, model and colour of your car;
• information on your location, like street name, suburb/town, closest intersection, which side of the street you’re on, any distinguishing landmarks, or other details that’ll help us find you; and
• details of what happened and what appears to the be the problem. 

It’s important that you stay safe until help arrives, so let us know as soon as you call if you’re worried about your safety, or there are any other extraordinary circumstances. 

How can I check my level of cover?

Sign into My Account to manage your cover and update your personal information. You must register for an account the first time you access My Account.

Can I get Road Service for my mobility scooter?

Certainly. What’s more, you don’t need to buy additional cover. If you hold any level of Road Service – Standard, Plus or Premium – we’ll help when your mobility scooter breaks down.

Can I call Road Service after I’ve been in a crash too?

RAA Road Service is provided for vehicle breakdowns or unexpected issues with your car's mechanic or electronics. If your car needs to be towed after a crash, you'll need to call the SA Government Accident Towing Service on 8116 9209 , and then discuss the next steps with your insurer. 

I don’t have Road Service but my vehicle’s broken down – what are my options?

If you’re in need of Road Service, call 13 11 11 . You’ll need to buy Road Service and we’ll then send help. If you’re not an existing RAA member, you’ll have to pay an additional $90 call-out fee and some service restrictions will apply.

I just bought Road Service; can I use it straight away?

A 48-hour waiting period applies when you buy Road Service.If something does happen you can still access your Road Service, but additional charges and service restrictions may apply. The same restrictions apply after upgrading your cover. 

Where will you tow me if I break down in the country?

If you’ve broken down in the country, your Road Service will cover a tow with standard towing equipment back to the designated RAA Country Service Depot, based on your location. Distances depend on your level of cover and can be found in the Road Service Personal Entitlements Guide .

Can I access my Road Service if I drive interstate?

Absolutely.We have sister clubs in every state and you’ll be routed to them for Road Service if you’re in their territory. Your interstate entitlements are the equivalent of their base level product,  so you may need to pay for additional services and some towing. Hold on to your receipts though – RAA may be able to refund those expenses, subject to the limits of your cover. Our sister clubs across Australia are:

• NRMA in New South Wales and Australian Capital Territory
• RACV in Victoria
• RACQ in Queensland
• RAC in Western Australia
• RACT in Tasmania
• AANT in Northern Territory

Can I access my Road Service if I drive overseas?

I’m moving states – can i transfer my cover from one to another.

The short answer is yes. You can transfer to or from RAA; however in either case, you’ll need to contact the organisation you’re leaving to cancel any existing products or arrangements.

Transferring to an affiliate club: If you’re moving interstate and would like to transfer your Road Service to one of our sister clubs, simply contact that organisation directly to discuss their equivalent levels of cover and membership options.   Transferring to RAA: To transfer your Road Service from an interstate club to RAA, visit an RAA Shop or call us on 08 8202 4610 . You’ll need to have the details of your previous roadside assistance with your affiliate club on hand. Any previous years of service with your interstate affiliate club can be transferred to RAA and vice versa.

I’m going overseas for a while – what should I do with my Road Service? 

If you’re moving overseas – or travelling for an extended period – but still want to maintain your tenure and membership status with RAA for your return, you can place your membership on hold for up to 2 years. Please note, this won’t entitle you to a refund of any payments already made.

Can Road Service be paid monthly like my insurance?

You can pay your Road Service by monthly direct debit from either a bank account or credit card for no extra charge. If that’s not for you, but you want to make sure you never miss a renewal, you can also set up an automatic annual debit. You can set this up at your next renewal by calling 8202 4610 or dropping in to your local Shop. 

Do you offer discounts for Seniors Card holders, pensioners or other concession card holders?

We want Road Service to be fair for everyone, and offering discounts to a select portion of our membership base would mean an increase in costs for other members, or across the board. We’re also not subsidised by the government in any way for the services we provide. However, we do reward loyalty. Not only do we offer savings with a range of retailers and service providers, but the longer you’ve been a member, and the more products you hold, the more you can save.

My new car comes with Road Service – can I get a refund on my RAA cover?

Many manufacturers now offer roadside assistance free of charge when you buy a new car. It’s important to remember this service only covers the vehicle, whereas RAA Road Service covers you no matter what car you’re driving. So, you may actually want to keep both.

Road Service payments aren’t refundable, and if you cancel your cover, you might lose your membership status and any associated benefits. You can however put your membership on hold and retain your tenure for up to 2 years should you wish to rejoin when your manufacturer’s roadside assistance expires. 

Related links

• Road Service Personal Entitlements Guide

Road Service enquiry

Our response to online enquiries can take up to 2 business days. If you need to speak with us sooner, please call 8202 4610 - Monday to Friday, 8am to 6pm and Saturday, 9am to 12pm.

Enter your 8-digit member number

If you need us to update your account details, please provide your full name, email and phone number.

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Which level of Road Service?

Answer these quick questions and we'll recommend a level of raa road service based on what you've told us ..

If you drive for work, we recommend Road Service for business .

Whether your business depends on one vehicle or an entire fleet, Road Service for business has you covered 24/7.

Here's our recommendation:

• want unlimited call-outs [1]
• don't want access to a second tow or our taxi benefit
• want Road Service for personal use
• 24/7 Road Service, Australia-wide, unlimited call-outs [1]
• Up to 200km country attendance – the distance we’ll travel from our designated country depot to a breakdown
• Up to 50km metro towing
• Up to 200km country towing to our designated country depot
• Up to 50km country towing in any direction
• Specialised and heavy vehicle towing – we’ll provide up to $300 a year for specialised towing if standard equipment can’t be used (max weight limits and exclusions apply)
• Flat battery help
• $20 RAA Battery discount
• Emergency fuel – if you run out, we can sell you enough to get to your closest service station
• Lockout help
• Locksmith subsidy – if your vehicle can’t be unlocked, we’ll contribute to the cost of a locksmith (up to $150 a year [3] )
• Flat tyre service – we’ll change a flat or damaged tyre if you have a suitable spare
• Taxi benefit – up to $55 per year [3] for a taxi if your vehicle needs to be towed after a breakdown
• Up to 20km second tow if your car can’t be towed to your chosen repairer at the time of breakdown
• Road Service for caravans and trailers
• Road Service for bicycles
• Road Service for mobility scooters
• Away from home benefits if you breakdown more than 100km from home Away from home benefits explained

This recommendation is intended as a guide only. You should review each product prior to purchasing to ensure you purchase the right product for you.

All features and benefits listed are subject to limitations and exclusions. For full terms, conditions and entitlements of your Road Service, please refer to the Road Service Entitlements Guide .

• Up to 100km country attendance – the distance we’ll travel from our designated country depot to a breakdown
• Up to 20km metro towing
• Up to 100km country towing to our designated country depot
• Up to 20km country towing in any direction
• Locksmith subsidy – if your vehicle can’t be unlocked, we’ll contribute to the cost of a locksmith (up to $75 a year [3] )
• 24/7 Road Service, Australia-wide, 4 call-outs
• Up to 40km country attendance – the distance we’ll travel from our designated country depot to a breakdown
• Up to 10km metro towing
• Up to 40km country towing to our designated country depot
• Up to 10km country towing in any direction
• Locksmith subsidy – if your vehicle can’t be unlocked, we’ll contribute to the cost of a locksmith (up to $50 a year [3] )
• 3 tonnes (including any cargo)
• 2.3m wide, and/or
• has a wheelbase of more than 1.8m

You can find this information in your owner's manual. Examples include some long-wheelbase vans with a full load, and motorhomes.

If your vehicle can’t be fixed at the roadside but can be repaired by a mechanic within 48 hours, we’ll contribute to the cost of:

• Up to 2 nights’ accommodation and car hire while your vehicle’s being repaired locally (up to $150 a night for accommodation and $130 a day for car hire), or
• Up to 2 nights’ accommodation while your caravan is being repaired (up to $150 a night)

If your vehicle can’t be repaired within 48 hours, you can choose one of the following options:

• Up to 5 nights’ accommodation and car hire while your vehicle’s being repaired locally (up to $150 a night for accommodation and $130 a day for car hire)
• Up to 7 days’ car hire to travel home or to your destination while your vehicle’s being repaired locally (up to $130 a day)
• Up to $800 in airfares, or the cost of bus fares, to get you home or to your destination while your vehicle is being repaired locally, or
• If you don’t want your car repaired locally, we’ll cover the cost of getting it back home or to your destination. We’ll also help cover the cost of getting you, your passengers and any domestic pets there too. Plus, we’ll contribute $500 to help transport any caravan or trailer you were towing.

You’ll also get up to 2 nights’ accommodation and car hire if your vehicle is stolen or in a crash (up to $150 a night for accommodation and $130 a day for car hire).

See the Road Service Entitlements Guide for more info and limits.

• 1 night’s accommodation while your vehicle’s being repaired locally (up to $130 a night).
• Up to 3 nights’ accommodation and car hire while your vehicle’s being repaired locally (up to $130 a night for accommodation and $110 a day for car hire)
• Up to 5 days’ car hire to travel home or to your destination while your vehicle’s being repaired locally (up to $110 a day)
• Up to $400 in airfares, or the cost of bus fares, to get you home or to your destination while your vehicle is being repaired locally, or
• If you don’t want your car repaired locally, we’ll cover the cost of getting it back home or to your destination. We’ll also help cover the cost of getting you and your passengers there too.

You’ll also get up to 1 nights’ accommodation if your vehicle is stolen or in a crash (up to $130 a night).