scenic tours complaints

Log in with user name:

Log in with social media:

Get FREE email communications from Fodor's Travel, covering must-see travel destinations, expert trip planning advice, and travel inspiration to fuel your passion.

• Scenic Luxury Cruises & Tours

Fodor’s Expert Review

Scenic Tours was founded in Australia in 1986 and in 2008 the company began building its own river ships, which it dubbed Space-Ships. The moniker is meant to invoke how spacious the experience is onboard, with indoor-outdoor balconies known as Scenic Sun Lounges added to the fleet in 2012 and an average of three guests for every crew member. Staff include butlers who are trained at an academy operated by Scenic. In 2014, sister brand Emerald Cruises began, which is a more casual alternative the luxury experience onboard Scenic. Read More

From the introduction of itineraries in Southeast Asia and Portugal’s Douro in 2016 to cooking classes in France in 2017, Scenic has continued to expand its geographic and culinary offerings. The cruise line took a huge step in 2019 when it debuted its first 228-passenger yacht, Scenic Eclipse; identical ship Scenic Eclipse II debuts in 2023. With the yacht product came more beverage and dining concepts, as well as oceangoing itineraries that span Antarctica, Greenland and even the Northwest Passage to Australia, Japan, and Polynesia. 

Scenic is cruising experience for the discerning traveler. While price points can be steep, nearly everything for your vacation is included in the fare.

Top Reasons to Cruise

Is this line right for you, what to expect on board.

Presenting itself as a 6-star cruise line, Scenic does its best to impress with its gastronomical offerings.

Most ingredients are locally sourced, and vegan, vegetarian, and gluten-free diets are all easily accommodated. Everything is included in the price of the cruise, so indulge in that extra splash of handpicked local wine — it’s on the house. In addition to fine dining and casual venues onboard river and yacht ships, there is also room service, a fully restocked mini-bar with snacks, and plenty of refilled still and sparkling water in the cabins. Gourmet cuisine is never far.

Space-Ship venues vary by ship but transcend a single main dining room to include a teppanyaki on Scenic Aura or a globally inspired Chef’s Table dining experience on Scenic Spirit. The flavors of other alternate dining venues lean toward French, Italian, and Portuguese influences. Guests booked in top-tier suites can enjoy their own private dining room.

There are multiple restaurant aboard each one of Scenic’s yachts, ranging from a casual cafe to sushi bar and contemporary French dining to a custom chef’s table experience.

River and small-ship cruises are not typically known for rowdy entertainment offerings, but Scenic does its best to amuse guests with music in the evening themed to your itinerary — for example, a French chanteuse in France or a Bavarian brass band in Germany.

Native performers are invited onboard river cruises for local color, such as a Hungarian folk ensemble or a glass-blowing demonstration. A once-per-cruise evening excursion is included in the cruise fare and provides an exciting sense of occasion for the entire ship.

Back onboard, culinary demonstrations and special lectures — like how river locks work — keep the mind sharp. In France, guests are treated to a full cooking class from a local chef. On Scenic’s yachts, there is an actual theater where performances take place, as well as guest lectures. There is also a full library and a full bar to keep idle cruisers busy.

Scenic touts “all-inclusive wellness,” which means its river ships feature a fully outfitted fitness facility as well as luxurious touches like a salt therapy lounge.

Select Space-Ships feature hydrotherapy in a Vitality Pool. Scenic yachts feature the stunning 5,920-square-foot Senses Spa, available to all guests, with indoor and outdoor plunge pools and Jacuzzi tubs, as well as a gym; yoga and Pilates studio; and thermal loungers and steam rooms to decompress. Massage treatments as well as facials and alternative therapies, like Tibetan bowl sound healing, are available for an additional charge on Scenic Eclipse and Scenic Eclipse II.

Scenic passengers are encouraged to do as much or as little as they want throughout their vacation, with options available to cycle in port or participate in a guided hike.

Key cruising tips

Your shipmates.

The guest list on a Scenic cruise consists primarily of affluent English-speakers, with a large contingency of retired couples or friend groups, but don’t be surprised to find lavish family reunions or posh honeymooners in the mix. Kids are a relatively rare sight onboard, but teens traveling with their parents aren’t uncommon.

Daytime dress on a Scenic river or yacht sailing is largely dependent on the destination and your planned activities. Comfortable walking shoes are always advisable, as are a sun hat in the Amazon or long underwear in the Arctic. Packing lists tailored to your cruise are typically sent by post or email or can be found by visiting the Scenic website.

Onboard, however, requests smart casual dress for dinner, which translates to button-ups or Polos for with trousers and dresses. Jackets and ties are welcome, but not required.

Junior Cruisers

Children under the age of 12 are allowed onboard Scenic but discouraged — except for Christmastime itineraries on Europe’s rivers. Passengers under the age of 18 must share accommodations with another adult and be accompanied at all times.

Scenic prides itself on white glove service, with its own butler academy that trains a team of experienced butlers who staff its river ships and yachts. Intuitive, personal service designed to impress is the goal across the Scenic brand, offering someone to cater to your every whim day or night, whether that’s a different pillow or an assortment of in-room canapes. Included with your designated butler are concierge services; garment laundering or pressing; shoeshine; and ensuite drink service. Guests on the Diamond Deck can receive in-room breakfast and top-tier suites can enjoy someone else doing the unpacking while they enjoy a complimentary bottle of Champagne.

All tips and gratuities for hotel staff, porters, local guides, drivers, and waitstaff is included in the price of a holiday with Scenic. Tips for meals, drinks, taxis, and treatments outside of the itinerary are not included and left to the guest’s discretion, with a recommended 10 to 15 percent gratuity.

Past passengers

The Scenic Club loyalty program is a points-based system, with more points awarded based on upgraded accommodations and length of trip. Currently, membership is only available to guests with a permanent U.S. address. Participants are automatically enrolled as Gold members after their first cruise, earning a $200 future cruise credit; referral bonus; choice of backpack or satchel on all future sailings; and advanced notice of itineraries and cruise line news, with the help of a dedicated member booking agent.

There are additional Platinum, Diamond, and Emerald tiers. Platinum members jump to complimentary limousine transfers before and after travel, or a free hotel stay if transfers are unavailable; complimentary hotel on any trip 20 days or more; and premium luggage offerings, as well as members-only events. Diamond members also receive chauffeured limo service and a choice of a $100 Visa gift card or hard-sided suitcase. On Scenic Eclipse, Diamond members receive additional perks, like a spa treatment, included laundry service, and priority embarkation. Emerald members are the crème de la crème of Scenic guests, receiving all of the above loyalty benefits as well as upgraded hotel stays; a $300 future cruise credit; and a lapel pin, among other perks.

Explore Ships in this Line

Related forum posts, regent seven seas/ncl horrific management, never regent seven seas again, vancouver cruise port terminal dilemma, advice on avoiding horrendous lineups at vancouver's cruise terminal, danube river cruise, explore more mainstream cruise lines.

• Line & Ship Directory

Scenic Tour & Cruise Reviews

All scenic reviews most popular reviews (by votes) 5 star reviews only (37) 4 star reviews only (18) 3 star reviews only (3) 2 star reviews only (1) 1 star reviews only (0).

Scenic Tours & Cruises

Scenic Ships

© 2010-2024. Global Journeys. You're viewing our site in Australian dollars.

About Us | View Your Booking | Terms & Conditions | Site Map | We're Hiring!

Global Journeys Pty Ltd. Member of The Australian Travel Industry Association (AITA) & ATAS Travel Accredited (No. A11351).

Suggested companies

Scenic luxury cruises and tours - uk, viking cruises, apt river cruises & tours.

Scenic   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 2.4.

Most relevant

Fantastic holiday

We have just returned from a Vietnam and Cambodia tour with Scenic on the ‘Scenic Spirit’, it was a fabulous experience. Scenic were very helpful on tailoring our holiday to travel through Dubai, staying for a week in Dubai at each end of our cruise. Although on the face of it Scenic aren’t cheap, when you take into account all of the included extras (excursions, drinks, butler service etc) the overall value of the holiday was good. Scenic used knowledgable local guides in each country, which added to the authenticity of the experience. Overall we found Scenic a fabulous company to deal with, the staff were helpful and friendly and nothing was too much for them. We will definitely use Scenic again, and I’m already planning my next adventure with them.

Date of experience : 22 March 2024

Never again

Seasoned cruise traveller, first time Scenic River cruise - never again. The only thing 5*star about this company is their marketing - over promise and under deliver. Pleasant staff but this must work within very rigid guidelines - I have never encountered a more non guest friendly cruise company. Had a junior suite, a butler is mere figment of their marketing BS - decor was chrome and mirrors and the food and wine and embarrassment.

Date of experience : 06 December 2023

This particular cruise ship lack

This particular cruise ship lacks entertainment for guests. No small band, no comics, no shows, no casino. The tours are also very short timeframe and the ship usually docks in the afternoon in mosts cities leaving very little time for guests to leave the ship and enjoy the places you are visiting. Not much information is provided by cruise regarding tours, times, docking etc. everything is a guessing game I personally would not book this cruise line again

Date of experience : 05 May 2023

Was thinking about booking a danube…

Was thinking about booking a danube river cruise but after reading these reviews I am now not going to. I notice none of these reviews have been answered by Scenic. That tells you something else. Pity because on their website the cruises looked good. Thank you everybody for your reviews

Date of experience : 12 March 2024

Dissapointed

Cruise from Amsterdam to Budapest change boats 3 times because of this I missed the part I really wanted to see the Rine valley,we spent 5hours on a coach then another 4hour further down the river.

Date of experience : 10 August 2022

Very difficult company to deal with

Very difficult company to deal with. After two failed attempts at going on a cruise due to Covid. (nobodys fault). I was given an undertaking that I could have my cruise payments refunded at 30 June 2023. Some 2 years after the second cancelation. Good luck getting Scenic to honour that commitment, they just continue to make empty promises. Unfortunately I will have to take legal action against them to recover my money.

Date of experience : 17 July 2023

Meaningless guarantee

River cruise ran late. Scenic promised a partial refund under their "guarantee". Since January Scenic has concocted excuse after excuse to delay our refund. Be vary wary travelling with Scenic. We were loyal to Scenic, taking multiple river cruises and land tour, but not anymore. Prices remain premium, but quality and service are now bargain basement.

Date of experience : 16 December 2022

Scenic canceled the tour & held on to booking funds

After visiting Antartic in 2020 with Scenic, they canceled two other trips that year. Scenic decide to keep the tour payment in full for the first trip. Booking those canceled trips in 2022, Scenic canceled both tours within weeks of the departure dates, without reasons given. Now in june 2023, after months going on a year of refund requests, Scenic refunded the 2020 tour payment. Scenic kept the 2 years of earned interest on our money.

Date of experience : 14 June 2023

Scenic cannot be trusted

Have just been informed that our fully paid Europe River Cruise for July 2023 has been brought forward by two days! With flights and other travel arrangements locked in, this means either missing the first day or two of an 8 night cruise or paying a large sum to change flights at the second busiest time of the year. Scenic have “generously” offered to pay just half the cost of the changed flights leaving me well out of pocket and with a very poor opinion of this travel company. Are they on a downward spiral with their treatment of customers?

Date of experience : 21 December 2022

Do not deal with this company

Do not deal with this company. They do not offer 5 star experiences. It is impossible to contact anyone, phones and emails are not answered. Even a personal letter sent by recorded delivery to the chief executive has not been acknowledged. During our recent Danube cruise due to low water levels it was necessary to change ships. Unfortunately when we arrived on the second ship we found that we had been allocated a cabin of a lower grade. No one had the courtesy to advise us of this change and when we complained to the cruise director we were told that we would have to take the matter up with our travel agent when we returned home.

Date of experience : 23 June 2022

Yeah but no.

I understand that the company invokes disaster clauses to avoid giving refunds and then attempts to look like/to be good corporate citizens by offering credit vouchers. They claim those vouchers will be refunded if unused in December 2022. But the product we purchased (a Baltic Cruise) is not being offered again. We will be unable to use that voucher for the experience and know that right now. It’s a large amount of money to withhold.#600873

Date of experience : 27 September 2020

Very Poor Understanding of Circumstances...

we booked a river cruise to Vietnam/Cambodia for September 2020. Evergreen cancelled our trip due to the China virus and although presenting medical documentation to state we can not take the vaccine, Evergreen/Scenic are refusing to refund the monies we paid for this trip. Very poor Evergreen/Scenic..(Booking Ref. 670928). , Section 5. Cancellation, delays and changes to Your Itinerary. It clearly states at para 5.4 if Evergreen Tours (i.e.. Scenic Tours) delayed for more than 7 days FOR WHATEVER REASON, the customer may terminate the contract and has the option to request either a full refund or a credit towards future tours. Despite numerous attempts via email, Donna Willis (Guest and Corporate Affairs Manager) has FAILED to furnish a direct response to a number of questions I have put to her...

Date of experience : 22 February 2021

I have been trying to contact them for…

I have been trying to contact them for several days to make changes to a booking. Wait times are anywhere from 40 minutes to over an hour. They can’t answer questions and place you on hold. They have written and stated they would make contact on a day with an update and they don’t. This is beyond frustrating when you are charged a premium for the cruise. This companies customer service and engagement is nonexistent.

Date of experience : 25 October 2022

Jewels of Europe…

I recently did the Jewels of Europe tour on the Scenic Jewel which began in Amsterdam on 28th of July and brought my son and his family. Altogether there were 7 of us. I have also booked for 17 people December 2014 for the 7 night Christmas market tour. Please take this feedback in the manner it is intended and I hope it will be helpful for future planning. First of all the staff were absolutely amazing. Nothing was too much trouble and this helped make our trip very enjoyable. Now some areas that could be definitely improved. 1) The food for the evening meal was not good. I understand they have a small kitchen but there is very little variety and whenever we ordered the options of salmon, steak or chicken, they were always well over cooked and dry even when we asked for it to be rare or medium rare. 2) Bread rolls were so tiny and tasteless, Nice large bread rolls would be great 3) One day we had just been in beautiful German wine country where we all got a chair lift over miles and miles of vineyards. That evening we were offered Australian and American wine. I asked if it was possible to have wine from the region we had just visited, and they said sure, but this should have been standard practice and we should not have been offered Australian and American wine. 4) It would be nice to have table cloths at night. We were often tied up next to other boats and could see they had table cloths which made the meal more special 5) Portobellos was closed half the time meaning we only had one turn in there. Suggest opening every night as the meal quality was much better and that way everyone could get 2 opportunities to eat a higher quality meal 6) The machines to talk to listen to the tour guides were terrible. We spent 20 minutes of each tour trying to get them working In the end I just stayed close to the guide so I could hear what they were saying. My brother did same cruise 2 weeks before me and he agreed, Everyone on his trip had same problem. Even the tour guides said other companies use much better and more modern systems, so would be great to replace these. 7) Even though it is small, the massage/facial room is still charging top prices for a treatment but the ambiance was not good. This small space needs to be made a lot more relaxing and spa like. ( Im in the beauty training industry so this really bugged me as we work with small rooms and it is easy to do, good bed, battery candles etc, nice things on wall. 8) I also suggest a dress code for the evening meal, jacket for men, long pants, women well dressed.This raises the level.we were on the trip of a lifetime, and having people in thongs at dinner and shorts ( men and women) lowered the quality As I said, the staff were amazing. I could not fault them, but the suggestions above would be easy to implement and raise the professionalism and quality of Scenic experiences

Date of experience : 28 June 2023

3 star cruise for 5 star price avoid

Our booking experience was horrendous. Apparently Their website had been hacked making it impossible to contact anyone as all numbers we called just rang out. We did get in touch with someone after being on hold for over 3 hours. We booked our trip of a life time and we were very excited. We received our booking via email only to find our names spelt wrong so we spent hours trying to contact your booking department to get that changed. We received our invoice promptly we paid and then didn't receive a receipt for a week later and several emails and phone calls later. Not once did your staff apologizes for the delays just ignored our complaints. Very poor service We chose Scenic as they advertised 5 star cruising, top service and luxury. We didn't get that. On arriving at the airport we were a bit unsure where to go - Viking had staff at every gate and several at the meeting place (Amsterdam) we actually asked the Viking representative where the Scenic representative was ! We met up with other passengers and waited, our one representative turned up 30min late ! (with no apology) On boarding our boat -Crystal- was disappointing, she was old, tiered and smelt of sewage. this smell stayed around for 4 days and then the whole boats toilet and shower system went down for a few hours !! Spider webs, bugs, leaking showers, ripped seats, missing chess pieces - Not very luxurious. To get a drink at night was a drama it took at least 30 min to get served. To Scenic's credit the food was amazing. 24 hour butler service! Well we did get to meet our butler who introduced themselves to us when we boarded. We were ill two nights and decided to eat in our room. I rang our butler service to get our dinner delivered to our room only to be told that they where very busy and would get to us when they could, the second night we ordered again only to be told the same thing they where busy -I'm sorry what happen to 24 hour butler service to get you anything you need!! that night we only received one meal I rang to see where the other meal was only to be told very rudely that what I ordered wasn't on the menu - it was as I was looking at the menu on the TV - I was told that they would see what they could do - nothing arrived. To top of all off the cruise was cancelled due to low water But to Scenics credit they did refund us which we appreciate. I am writing this to let you know that we where looking forward this trip That I personally have dreamed of doing for years and we bitterly disappointed and I'm sorry I will not recommend Scenic to anyone thinking of doing a Europe river cruise We paid 5 star price for a 3 star cruise

Date of experience : 07 August 2022

So Disappointing, broke their word

From absolutely loving Scenic, in the past, to now being utterly disappointed in their untrustworthiness. Shame on Scenic. Our twice deferred trip finally went ahead, then before departure was curtailed due to inability to supply the tour extension content. We were encouraged to make our own accommodation arrangements for being stuck in a destination three more days than Scenic were able to accommodate us on the understanding we would be reimbursed by Scenic for the three days of hanging around. That was a joke. In the end, the reimbursement made, did not even cover part of one night of the hotel costs in the very hotel that they would have used could they have secured the booking. Money is owed to us and I doubt we will ever see it. We had this offer from Scenic in writing, which subsequently their staff choose to ignore. We were always willing to spend on on Scenic, booking Royal/Owners/Panorama cabins, This a back to back cruise and pre and post tour extensions. We shall not be availing ourselves the displeasure of Scenic again. Shame because we were thinking of booking Scenic Eclipse before this happened. So very disappointing. We shall take our money elsewhere now.

Date of experience : 10 November 2022

No Customer Care or Service at Scenic

We have not yet made it to the cruise. That’ll be in May 2023. Scenic took our deposit and were great to deal with. That’s where the good experience to date ended. We are doing other things while in Europe and need to make arrangements now. We need Scenic advice on flights for the cruise before we can make arrangements. I have called Scenic a number of times and waited at least an hour without being answered. I have tried their webchat, as suggested while waiting on the phone. No one is there to chat to. I have emailed a number of times and been advised that they are busy and will get back in 2-3 working days. Three weeks later I have heard nothing. We received a letter from their CEO explaining that Scenic has encountered problems in recent times. He apologised and promised things are improving. Clearly this is rubbish.

Date of experience : 27 September 2022

Major concern with Scenic’s actions

I have a major concern I would like to bring to your attention. My partner & I conducted a RAT test (which was negative) prior to departing Darwin on 20 June, on a Scenic Tour of Top End & Kimberley. Unfortunately, my partner was COVID positive by a RAT test when we reached Mercure Kakadu Crocodile Hotel on 22/6. Once we advised the Tour Director, Mark of our circumstances he told a web of lies to everyone. 1). He told Management of the hotel that we had a family emergency and were leaving the tour to return home. 2). He told the remaining passengers on the bus, that we were leaving the tour because of a family emergency. 3). They then proceeded through NT & WA, with the indigenous communities being put at risk because I believe my partner caught COVID from someone on the bus. I have followed up with Scenic that they have complete disregard for everyone with these lies they are happy to tell. My concern is the fact when we left our room at the Mercure Crocodile Hotel, two young men then went inside to clean the room. We then sat in the hotels reception waiting for a lift back to Darwin for flight home as we were unable to get suitable accommodation to isolate. I’m angry that a “so called” reputable company can get away with these lies when we were completely honest. I believe you should be aware of this indiscretion by Scenic Tours.

Date of experience : 22 July 2022

Very disappointed with the Grand…

Very disappointed with the Grand Australia tour. (For UK guests on, Poor communication beforehand, things are changed because Australia has not fully re-started (according to the Tour manager) and we have missed out on some things. We’re very disappointed with this trip overall. It is not the luxury experience we’d expected. Very little is included once you’re on the tour, very few meals, slow porterage, very few trips/activities. With very few exceptions (Kangaroo Dundee, School of the Air and RFDS), it seems like the Free choices offered are almost the only trips. Lots of things require pre-booking independently and you need a good level of fitness to be able to join lots of the trips, as most need you to walk between 10-20 mins to join them, where you’ll be left in your own with people from other groups/independent travellers and be expected to find your way back to your hotel on you own. It seems like Scenic are cutting back, and paring things down to the minimum. We’re not as busy as I’d expect to be, and things, so far, seem to be badly timed so we waste time and reduce our chances of getting the most out of this beautiful country. Again, lots of people grumbling and several first-time guests say this will be their last. We’d booked to go on the Camel riding trip in Uluru. What we didn’t realise was that the camels are close to the resort. As the resort is 20km away, the view from the camels would be quite poor. I was able to swap to a dawn view of Uluru and had an informative morning, and a short walk. I could have taken the camel trek as we were back by 8.30. Apparently, camels cost 80AUD. Maybe that could have been thought about by Scenic. Those who had chosen the camel ride had thought they would go very close to this iconic sight - the highlight of the tour and, whilst they enjoyed the ride, didn’t get close to the site. But they did get a chance to go in the bus in the afternoon to get almost as close as the trek and dawn group managed to get. Again, maybe this could have been explained properly. The sunset experience was a disaster. No one arrived to set up our drinks and nibbles whilst we enjoyed the sunset. We were offered a drink with dinner to make up for it, but all felt this was insulting and we pushed for drinks with dinner (dinner is around 89AUD pp). It was insulting as Scenic say they offer unique experiences… and we stood by groups which included tours by Saga who thoroughly enjoyed the copious bottles of champagne brought by the same hotel group who were supposed to be organising our own celebration, and laughed at our discomfort. We certainly felt like the poor relations, despite paying over £2k pp more. In Alice Springs, Brownie’s bus always had lots of water - but we were otherwise expected to buy our own throughout the tour. Brownie was a far better guide than our own - far more informative and pleasant to listen to. Melbourne- Crowne Promenade Excellent room. No complementary bottles or water jugs in room. Fridge was full of products to buy (small bottle of water 5AUD). Coffee was decent, but tray not replenished. Nice dressing gown. TV dreadful - movies were all pay to view. Good breakfast. But - only given one free choice activity plus the Promenade dining. Don’t do Yarra River cruise as a free choice - it’s easy to do from the hotel during the free day. People loved the Penguin trip and I deeply regret missing it. To do the cruise independently, it would cost around 59AUS, whereas the trip to see the islands is much longer, is more difficult to do independently, and costs around 179AUD. The tour manager walked us down to the trips, but we had to make our own way back. Promenade dining - there’s a 95AUD allowance, which is almost impossible to dine without paying an additional amount. Cost cutting seems to reign supreme . No transfers are made for almost any of the trips (fine if you can walk 15- 20 mins easily) and find your own way back. We are not given tours of any of the places early on, so we can’t see much without finding out for ourselves. In far too many places, we miss so much because we’re not given a free walking tour or bus tour. In Melbourne, we had to pay an extra 60 or so AUD for a walking tour in the free day. This is not what we expected. Very few meals are included, and there seems to be problems booking places for restaurants. Descriptions of free choice trips aren’t always accurate. I do think Scenic could make a note about how long they last, the approximate start and end times, and if some options are easy to arrange for free time. It seems as if Scenic have cut back on activities and guests have to do a lot more for themselves (at extra cost). Now, this isn’t a problem for some, but others budget carefully to experience luxury for a few weeks of the year, and might not expect large additional expenses once on the trip. Many won’t go with Scenic again.

Date of experience : 20 October 2022

we have always had the best holidays…

we have always had the best holidays with Scenic and today I rang on 2 different numbers to enquire about the New Zealand holiday and waited for over 1 hr on 2 different lines and had to eventually hang up, very disappointed.

Date of experience : 29 February 2024

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

• France Tourism
• France Accommodation
• France Bed and Breakfast
• France Holiday Rentals
• France Flights
• France Restaurants
• France Attractions
• France Travel Forum
• France Photos
• All France Hotels
• France Hotel Deals
• Last Minute Hotels in France
• Things to Do
• Restaurants
• Holiday Rentals
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travellers' Choice
• Help Centre

Beware of Scenic Tours! - France Forum

• Europe    
• France    

Beware of Scenic Tours!

• Australia Forums
• United States Forums
• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Holiday Rentals
• Europe forums
• France forum

I want to relate an experience that we have just had with Scenic Tours.

France is a wonderful place to visit, so I hope the rest of your trip there is great. You could probably visit a lot of the places on your own without cruising. So have a lovely time what ever you do.

~~~~~~~~~~~~You could probably visit a lot of the places on your own without cruising.~~~~agree 110%....

also in this day and age, internet etc - deal direct with the providers/suppliers - there is (IMO) no need for travel agents.......

safe travels !

• Paris without air-conditioning in June. 10:01
• Best Western Premier Left Bank/Hotel suggestions St Germain 09:25
• June arrival in Nice - arrival questions - 09:01
• Best place to park in Arles and Nimes for a day trip 08:53
• may 18 to may 20 in Nice 08:29
• Do single paper Metro tickets still exist? 07:50
• National museum of natural history 07:27
• Meze worth a day trip from Montpellier....... or Marseillan? 07:09
• Best way to travel from Paris to Rouen? 07:05
• Wine tasting advice 06:49
• Post Trip Report - April 2024 06:45
• HOHO bus options 06:46
• Credit cards 06:42
• Nice to Barcelona - 2 weeks itinerary suggestions 06:38
• Do I need an international driver's licence for car hire? 10 replies
• Prepaid French 3G micro-SIM for iPad - it's not a problem! 49 replies
• Best GPS for Europe 46 replies
• Utracks Cycle/Barge Has Anyone Used Utracks 3 replies
• Prepaid cell phone + data plan while in Paris 5 replies
• Best 3 Weeks Itinerary for France in Winter? 20 replies
• Europcar 117 replies
• Buy a Lebara SIM for your mobile phone from the USA 140 replies
• www.myparisvisit.com. 13 replies
• Micro Sim Card? iPhone 4 17 replies

France Hotels and Places to Stay

• Where to go ?
• Everything you want to know about public transport
• Train, car rental and driving in France
• How to ask a Forum question
• What happens during French strikes?
• Olympic Games - transportation fares

Review: Scenic Eclipse

Reviewed by Janice Wald Henderson

What is the line? Scenic Cruises

Name of ship? Scenic Eclipse

Passenger occupancy? 228 (200 in polar regions)

Itinerary? Halifax, Nova Scotia, to New York

Start out with the big picture—what is this cruise line known for?

Scenic began in 1986 as Scenic Tours, an Aussie company operating coach tours. In 2005, Scenic entered the European riverboat market and in 2008, introduced its own posh riverboats—the first to sail on European waterways with outside balconies. With Scenic Eclipse ’s debut in 2019 as a “discovery yacht,” the brand drew a larger American audience to its river and ocean vessels. Passengers on board Scenic ships tend to be 55-plus, sophisticated travelers who want the best food, wine, accommodations, and service. The brand's devotees are eager to check out the slightly tweaked Scenic Eclipse II , which debuted in August 2023.

Tell us about the ship in general:

In 2019, the expedition cruise world was abuzz over the 228-passenger, all-suite Scenic Eclipse launch. This ultra-luxe polar ice-class ship resembles a yacht, yet still possesses all the right adventure toys, like helicopters, a submarine, Zodiacs, and kayaks. Oversized stabilizers assist with smoother sails and anchorless positioning keeps seafloors safe.

The vibes on board the Scenic Eclipse are sexier than other expedition ships: Think soft lighting, edgy furnishings, and many cozy corners for snuggling while sipping custom mixology cocktails. Modern art and eye-catching sculptures dot decks, adding extra panache. An almost one-to-one passenger-crew ratio delivers near-instantaneous service. So many amenities—like in-suite dining, alcohol, shore excursions, gratuities, ship transfers, and butler service—are included in cruise fares. Tom Göetter, the savvy corporate executive chef, oversees 10 complimentary dining options. I sailed with this top toque and his modern global cooking blew me away. (No wonder; turns out he was a Top Chef finalist in Germany, and appeared on the 20th anniversary Top Chef: World All-Stars .)

Who is onboard?

The group depends upon the itinerary. On more adventurous polar sails, well-heeled 30-, 40-, and 50-somethings prevail, eager to check off their bucket-lists. Tamer cultural itineraries may draw a 55-plus crowd. Count on interacting with more couples than groups of friends, a mix of well-traveled Americans, Europeans, and Aussies, gleefully pursuing the good life at sea.

Describe the cabins:

Scenic Eclipse offers 114 suites across five decks. I stayed in a deluxe verandah suite, which runs between 344 to 366 square feet. The king bed was comfortable and the pillow menu is a pampering touch. The décor, with clean modern lines and neutral hues, felt fresh. Shoutout to Scenic co-owner Karen Maroney for including Dyson hairdryers with numerous attachments, including a diffuser—a must for curly-haired cruisers like me. Ambient lighting provided modes for every mood.

The sofa and pouf by the marble table delivered enough chill space. My butler did all the right butler things, like bringing morning coffee (although I could use my Illy machine) and restocking my complimentary minibar with vodka.

Another suite plus was the unusual quietness; I didn’t hear any neighboring noise as can often happen on ships, even luxury ones. I spent much time on my balcony—so idyllic for soaking up views or ogling the sunset over flutes of bubbly.

The ship's Grand Deluxe Suites, the next highest level, deliver more space—up to 430 square feet. Spa Suites dramatically increase the luxury: the living rooms are larger and the double-size Philippe Starck bath design includes vitality mist showers with color-light therapy, and glass partitions that switch between clear and opaque. Plus, passengers receive a complimentary one-hour spa treatment and priority shore excursion selections, among various perks. Panorama and Grand Panorama Suites overlook the bow and are huge—between 1,130 and 1,184 square feet—and include such posh appointments as spacious terraces with sun loungers and priority for, well, everything. Owner’s Penthouse Suites run more than 2,000 square feet; count the spa day bed that transforms into a treatment table for a private experience, and a spa pool, among other amenities.

Tell us about the crew:

A one-to-one passenger-crew ratio ensures service excels. Butlers attend to all passengers, fetching cocktails, making dinner reservations, and handling just about every request, whether for onboard or ashore. I found my dark-suited (no tux) white-gloved butler appropriately formal. Overall, the crew—particularly servers—are relaxed and friendly, embracing a private yacht demeanor more than the stiffer one seen on traditional cruise or expedition ships. Kudos to the shore excursion staff, who dealt with changing weather conditions and the ability to board the submarine with aplomb.

What food and drink options are available on board?

Scenic Eclipse offers 10 complimentary dining choices, including 24-hour in-suite service. I was impressed with the modernness of the sophisticated cuisine and the quality ingredients.

I ate my way through most restaurants and determined Sushi@Koko’s as a favorite. Here, you hop on a bar stool or sit at a countertop overlooking the ocean and tuck into the freshest fish—sashimi like yellowtail, and sushi such as ebi (sweet shrimp). The adjacent Koko’s masters Asian fusion; don’t miss the Thai pumpkin coconut soup with grated ginger and lemongrass. The sunken seating and the chance to share multiple dishes with friends made for great fun and good eats.

Reservations are needed for Night Market@Koko’s, where just eight guests sit at a teppanyaki grill while a chef prepares night market-influenced plates with Asian, Indian, or Middle Eastern flavors. Sadly, this tiny eatery opened after I sailed. I can’t wait to try it.

Applause, also, to the Yacht Club, for casual breakfasts and lunches big on flavor and healthy ingredients. Since I’ve been onboard, the indoor pool was (rightfully) removed from the area, creating more lounging space, both inside and out. I often wandered into the all-day Azure Bar & Café for a macaron or barista-made espresso. Lumière, a contemporary and sophisticated French restaurant, also won my heart (and stomach). The onion soup with double oxtail wagyu beef consommé, and grilled duck breast with leg confit, are standouts.

How lovely to sit at a bar where someone pours 1 er (Michel Forge Brut NV) and Grand Cru Champagne (Autréau Blanc de Blancs NV). These are smaller house bubbly, rather than luxe ship’s usual big-house offerings. Servers also present luscious nibbles like fried oysters and caviar.

Main dining room Elements completely satisfied. Servers clad in black vests and black ties act attentive yet not intrusive, and the menu meanders between Italian dishes and American favorites like steak and seafood.

I’d be remiss to not dive deeper into the complimentary alcohol. The buzzy Whiskey Bar, with more than 130 bottles including 12-year-old Yamazaki and 14-year-old Balvenie, is a well-deserved passenger hangout. I already mentioned the of-the-moment Champagne bar. Restaurant wine lists also emphasize smaller vintners, with detailed bottle descriptions.

Is there a spa on board and is it worth visiting?

Senses Spa is humungous: 5,920 square feet for indulging in treatments and staying fit in a fully equipped gym and yoga and Pilates studio. Expect indoor and outdoor vitality pools, Jacuzzis, women’s and men’s saunas, steam rooms and relaxation lounges, thermal loungers and experience showers, among wellness amenities. Note Japanese shiatsu and Ayurvedic massages among less typical therapies. I didn’t have a treatment but I did take a Tibetan Bowl sound healing session. I entered the room skeptical and emerged hooked. Lying on a mat and listening to the tones felt relaxing and invigorating all at once.

How about the activities and entertainment?

As Scenic Eclipse is an expedition ship, most activities revolve around outings off the vessel, via kayaks, paddleboards, E-bikes, water skis, Zodiacs, helicopters, and submarine. Onboard, passengers can soak in an outdoor Jacuzzi. The up to 20-member expedition team often give talks, and I did take in a lecture or two; the speakers were engaging.

Local entertainment may perform in the spacious theater, though I didn’t catch any shows. I did take an impressive cooking class in Scenic Epicure. While classes are not hands-on, you can learn more about the chef, carefully watch him work, and learn some clever hacks.

How was the experience for families?

Children 12 and up are welcome onboard. I didn’t see any on my sailing, but I imagine at this luxury level, they’re well-traveled and well-behaved. I’ve been told that while the ship doesn’t offer kids special activities, the crew showers them with special attention.

Where did it sail and how were the excursions? Did anything stand out?

My voyage sailed from Halifax, Nova Scotia, to New York. Unfortunately, stormy weather ruled out water sports and the submarine. However, I went on fun land excursions, such as a Halifax walking tour that was spellbinding. Our charismatic local guide was incredibly well-versed in Halifax fact and lore—he even shared ghost stories that gave me goosebumps.

In Newport, Rhode Island, a guide led us through jaw-droppingly beautiful, insanely lavish Gilded Age mansions. We also visited Boston, where I explored solo as I know the city well. Such sails are typical East Coast fall foliage cruises, although most begin in Montreal or Quebec City and traverse between Canada and New York. You can score this itinerary on many ships, ranging from mass-market to boutique ultra-luxe lines.

Are there any stand out sustainability or green initiatives about this cruise?

Good to know that the ship provides 100% fresh air throughout the ship, including suites. With anchorless positioning, the seafloor is undisturbed. Newer emission technology and low-sulphur fuel are used.

Anything we missed?

The ship offers complimentary exclusive private dinners, dubbed Chef’s Table@Elements, by invitation only. I’m not sure how you score an invite (I’m guessing it’s for occupants of the priciest suites and other such VIPs), but I did manage to dine here with nine other guests once. The an 11-course degustation tasting is held in a private dining room off of Elements, where each dish is paired with wine. The head chef introduces each course, and as you dine, you see white-toque chefs slicing, dicing, searing, and plating through a glass window.

Finally, give a sentence or two on why the cruise is worth booking.

I’d pretty much sail anywhere on Scenic Eclipse, even if the itinerary leaned more cultural than expedition. The ship is so stylish and the service and cuisine is superb.

All listings featured on Condé Nast Traveler are independently selected by our editors. If you book something through our links, we may earn an affiliate commission.

Suggested companies

Viking cruises.

Scenic Luxury Cruises and Tours - UK   Reviews

In the Cruise line company category

Visit this website

Company activity See all

Write a review

Reviews 2.9.

Most relevant

This is never a 5* experience

This is never a 5* experience Beer and wine tasting at 10am😳 If not for the staff I’d have come home early The entertainment director was more like a bingo caller! Food average noisy night time sailings and the smell of waste NEVER AGAIN

Date of experience : 25 September 2023

Scenic - a name to forget

Scenic - they have so much to do if they ever want my custom again and it starts with customer service Windmills and Tulips Cruise April 2022. Not the the luxury that they advertised or we expected. Mechanical engine failure four days into the holiday. Average food. Hard working staff but lacked leadership. Poor communications. Was the Cruise Director just not up to the job or perhaps she had the unenviable job of being the mouthpiece of an almost uncontactable company who when they eventually surfaced had little to say and as yet have failed to honour what they did say. Once they have your money - you are on your own.

Date of experience : 14 May 2022

Superb Cruiseline

The staff on the Scenic Gems of the Danube cruise are the best we have ever experienced on a cruise. Attentive and so thoughtful. They attend to your every need with a smile. The food has been delicious and the chefs have to be commended on the quality of the food. The ship is superb and the suites delightful. The cruise and destinations have been fantastic. Highly recommended.

Date of experience : 10 July 2023

Went on Bordeaux cruise

Went on Bordeaux cruise. Terrible food One morning for example had a boiled egg served with fried bread which had been cooked in the chip fryer , raspberry trifle with one raspberry, barbecue food had been sitting in Bain Marie for hours All food grey , fish frozen and not even from France . Ran out of gin on second day, We paid a year in advance £9.500 for two only to find other people had only paid £1000 each . The response from Scenic was £100 voucher each for booking again . We had been twice with Scenic before and were delighted with the food. Obviously Scenic does not want to retain customer loyalty . The staff tried their best whilst working for a company that really doesn’t care

Date of experience : 11 June 2023

Excellent value for money

Excellent value for money, this was our second cruise the cruise ,the boat, the staff and the food was excellent no complaints at all. The service and attention by all the staff from captain down was unbelievable. Our trip was the Black sea explorer many excursions and trips one highlight in particular was a meal with a local family. We will be back for another great e patience.

Date of experience : 01 June 2019

Don’t waste your time !!!!

Had a river cruise with Emerald in April 2022 that was excellent but had forgotten how bad the booking arrangements with Scenic were. So was about to try again for another cruise but 60 minutes of waiting for Scenic to answer the phone has put me off completely. They are a shower!

Date of experience : 05 July 2022

WHY DON'T THEY REALISE?

so very disappointed in Scenic, which i had, till now, thought of as a quality company. they've had most of the money owed to us since July 2019 (18 months) and said it'll be 8 weeks till we get reimbursed, despite it's a legal requirement to refund us within 2 weeks of them cancelling the trip. why don't they realise that it's their "today" actions that will impact on our future decisions to use them or not.

Date of experience : 15 December 2020

Our Return Flight is Cancelled but Can't Contact Scenic to Rearrange

We were advised last week that our return flight had been cancelled. I have been trying to contact Scenic for days to rearrange the flight. I have phoned repeatedly on multiple phone numbers, waited for long periods and often requested a call back. I have not received a call back and have not been able to talk to anyone. The customer service is appallingly bad. There is no specific customer service number to call. Obviously they are happy to take your money. After that they clearly don't care.

Date of experience : 15 June 2022

Trying to contact scenic is impossible

Trying to contact scenic is impossible. They do not answer their phones unless you phone bang on 9:00 am. I had to chase for my documentation which only arrived today 11th july and my cruise starts on Thursday 14th. Hoping that the service on board is better, but I am not holding my breath because of the reviews I have just read.

Date of experience : 11 July 2022

Scenic service is the best!

After two cruises with Scenic, my wife and I are already planning a third cruise. Our cruises on the Danube were great and we really enjoyed exploring Transylvania after the second cruise. Every detail has been carefully thought out to make the holiday most memorable. The service is second to none and the staff, from cruise director to cabin attendants are helpful and enthusiastic to make your holiday a success.

Date of experience : 24 April 2019

Worst vacation

First of all this was advertised as having beautiful scenery and an intimate experience.. We floated along a muddy river and the ports were poverished run down villages with nothing to do .. When we entered the boat we did NOT get the room upgrade we paid for .. The boat was full of over 70 year old people with mobility issues .. Advertisement said average age 55 ! The excursions were short and boring took longer to drive there then the actual excursions! Then everyday back to the boring boat .. The pool was actually a hot tub , the gym had 3 treadmills and 1 bike ..we were very bored ! The evening meals were awful ( frog legs ) no thanks and the alternate meals were burgers , a cheap quality steak and chicken which got really old after a few meals .. The chef was not accommodating until we emailed scenic then they had an attitude because of the complaints. In the evenings it was so bad corny cruise director jokes and music trivia from my great grandmothers era .. We made the decision to leave the boat on day 4 of a 10 day vacation . Huge waste of our money . Would never recommend this cruise through Boudreaux .. It wasn't beautiful it was boring !

Date of experience : 20 September 2023

Any problems and you deal with calll centre kids, first name only

We paid £7600 for river trip, cancelled due to COVID, “ Stuart” from scenic has continued to give my agent and me the runaround regarding my refund. I’m now in my 5th week of waiting and it’s been repetitively pointed out to me that I’ll probably wait at least 3 months, they are actually obliged to refund it in 14 days. It’s impossible to speak to anyone responsible,in accounts, with a surname. My travel agent has tried to be helpful .What happens if Scenic, or unfortunately, my Agent, goes into liquidation.

Date of experience : 26 April 2020

Scenic first timers and definately the last

It’s interesting to read the reviews here. They are all too familiar. We were on Scenic Crystal, Rhine and Moselle 26th July 2022. It was very clear, even at the start that we were likely to experience problems with water levels. You only had to read the news!! Travel to Amsterdam by Eurostar was excellent and short trip to ship. Food onboard- disappointing. Constant unpleasant smell in the cabin. Had to be put up in hotels for last three nights. Very comfortable but no inclusive drinks. Coaches everywhere. Trip home by TGV to Paris was great but then had to pull our suitcases over Paris streets for approx 1 mile in 30c temps to reach the minibus transport. Just made connection at Gare du Nord. Offered small amount of compensation shortly after return. This figure then increased and confirmation received that payment had been input to finance dept on 5th October. Despite many emails, we are still waiting and receiving a variety of lame excuses. Am interested in comments about small claims court.

Date of experience : 25 July 2022

Very disappointed with Scenic

Very disappointed with Scenic. After the Scenic Jade broke down on a recent cruise and we were transferred to a hotel we were promised we would get notification of compensation within three weeks of the cruise ending. That three weeks has passed - and so far nothing - at the very least I would have expected an email apologising and stating that it is being looked into - to just ignore it is just downright rude. Scenic used to be a company you could rely on but not anymore it seems.

Date of experience : 11 May 2022

HOLIDAY NIGHTMARE

HOLIDAY NIGHTMARE-Am just returning home from Scenic Amber Space Ship cruise on the Danube. Along with many other travellers have spent a week with no luggage just in the clothes we arrived with. Can’t get through to Scenic on any lines and no email response. No greeting at the airport not even on a passenger list to be picked up from airport. Cruise directors advised they can’t contact Scenic offices either. On board guides as you cruise don’t work as no coverage. Fine dining experience evening was very poor. We missed 2 ports and one day at the start of the cruise. For last 2 days docked by a derelict building, trailer park with cargo railway on other side. You may as well through your money down the sink - disgraceful. I wish they would just cancel the holidays rather than put anymore passengers through the experience we have endured.

Date of experience : 31 July 2022

We went on Scenic Diamond River Cruise to Bordeaux

We went on Emerald River Cruise on the Douro River in Portugal in 2022 and were so impressed that we decided to do another cruise in 2023. We have just returned from 11 days aboard the Scenic Diamond Cruise to Beautiful Bordeaux. 18--28 July 2023. The experience on the ship was 110%. We had 114 passengers with approx 30 crew. It is pretty obvious that the whole Team on board thoroughly enjoy working together to make the service given to passengers , of the highest order. The facilities on board are unlimited and the daily information given out by the Cruise Director (Yvonne) every evening were extremely helpful. Ryan covered much of the evening entertainment and daily tour arrangements with very accomplished Guides, Morgan & Natalie. Our only disappointment was the facilities at the French Railway Stations, but this is obviously out of the hands of Scenic. We are already planning our River Cruise with Scenic next year. Laurie Day.

Date of experience : 18 July 2023

A very stressful holiday

A very stressful holiday. We will never travel with Scenic again. Their customer service is appalling - they don’t answer the phone or emails, and blame an IT problem in February. To be fair, the Scenic Jade was a lovely ship, with delightful staff, but rather disappointing food. The excursions were interesting, especially Keukenhof and Deltaworks. However, on day 5 the engine failed and we were transferred to a hotel. My impression is that the staff are struggling to keep things going, but that there is something seriously wrong at the top. We asked other passengers, and even regulars said they would never go with Scenic again after this experience.

Date of experience : 22 April 2022

Live in hope of contacting someone

We are booked on a cruise in July and need to speak to someone. We have tried daily this week, and today tried 3 different numbers. The main one left us waiting for one hour and 9 minutes then the phone battery ran out. Just tried another number and after 30 minutes lost patience, and cannot get into my account to alter the error as they are”working on it!” How do you get a person to talk to?? Today just rang Leger tours and they apologised for keeping me waiting for 5 minutes. Pull you finger out and give us a 5star booking service. Had a wonderful holiday in the past with Scenic to Australia. Reading the reports of other travellers we live in hope that the cruise is not cancelled and meets with our expectations.

Date of experience : 30 June 2022

Please don’t book with this company.

Please don’t book with this company. They cancelled our return transport and cannot explain why. They blamed the car company Addison Lee but they confirm they have an e mail from scenic cancelling. They did not provide gluten free food. If you have a severe food allergy please don’t go with them. They left us for 6 hours at a Swiss airport. We complained but they just blame everyone but themselves. Would never travel with them again

The best cruise ever

Just back from 8 day Seine/Normandy river cruise. We have done many ocean cruises before but this was our first river cruise and, wow, it was amazing. From booking to disembarkation everything exceeded our expectations. Service was first class and 'no' just wasn't in the staff's vocabulary. We loved all the trips and there was plenty of time to do our own thing afterwards. We met some fabulous guests and had such fun. We won't be going on the big ocean cruises again and have booked another river cruise already - well done Scenic!

Date of experience : 23 April 2019

Scenic River Luxury Cruises Reviews

1 - 10 of 96 Scenic River Luxury Cruises Reviews

Sail Date: October 2023

Review for a Europe - River Cruise Cruise on Scenic Sapphire

Having travelled by car throughout France for over 35 years and visited the places on the tour, this cruise gave us a totally different experience of places we thought we knew. For example the Popes Palace concert and dinner was fabulous and just for us. The city/town/places of interest tours with such knowledgeable guides took us to areas we would never have found. Absolutely brilliant. We ... Read More

Sail Date: June 2023

We have cruised with Scenic several times over the years and our views maybe influenced by better times. That said we thoroughly enjoyed this trip but there were definite signs of "economising" and unless they careful they will just become one of the pack. Pros - Service was generally good although at times restaurant staff showed signs of inexperience. The onboard entertainment was excellent ... Read More

Not 5 Star We took a chance on Scenic Luxury Cruises for The Spectacular South of France tour because they promoted themselves as an all-inclusive, 5-star, luxury cruise line. The ports were ok, but it seems like there should have been some nicer villages to dock at along the way. We had one included tour per port. The tours were mostly disappointing. For example, the Truffle Farm did not ... Read More

Sail Date: May 2023

Itinerary got cancelled twice due to COVID and they downgraded the shore excursions in the meantime. A french wine cruise that went to ZERO decent wineries. Good food on board but mediocre wines at best. Small menues... 2 or 3 entrees many times. Boat got in an accident and we got to spend 4 days in a crappy port where we were due to spend 4 hours. Not their fault. Some shore excursions ... Read More

Sail Date: April 2023

This is a complaint against Scenic Cruise Lines for making false statements that customers are financially protected by ABTA (Association of British Travel Agents) which has members throughout the world. We requested a refund of our trip of $9,645.00 - $900.00 (compensation received from Scenic) = $8745.00 since the Scenic captain collided with a cargo vessel. We didn’t cruise again except to ... Read More

On the third day of our 11-day cruise the captain collided with a cargo ship causing extensive damage to the hull and motor. We never sailed again. After the collision, which was strong enough to throw people out of their dining room chairs, our trip turned into a poorly organized and chaotic bus tour. Each day after the collision we were assured that we would continue our tour as soon as the ... Read More

Our cruise on the Rhone River started quite nicely as were greeted onboard by the Captain and head of hospitality. The first couple of days all was good. Service was great, food was very good and all of the logistics for tours etc went smoothly. Then it happened! To keep it short, 4 days into a 10 day trip through the South of France on the Rhone River we had a collision with a cargo barge. It ... Read More

It was our first overseas holiday for over three years and there was more than a little trepidation as my wife and I waited for our flight to Lyon and the start of our "Spectacular South of France" river cruise. Would Scenic's very high standards be maintained in the face of Covid and its associated problems? Would the Scenic crew still be of the very highest quality as they have, in the past, ... Read More

Sail Date: October 2022

Review for a Europe - All Cruise on Scenic Sapphire

Nice ship, nice staff, great food and great excursions. Unfortunately, though, there was very little support offered when our cruise was cancelled just 2 weeks before sailing. While we did find another Scenic cruise that fit in the same general time period, we were given no assistance with changing all the connections, hotels and transfers that had to be scheduled to accommodate this new ... Read More

Sail Date: June 2022

Find a cruise

© 1995— 2024 , The Independent Traveler, Inc.

Frequently asked questions

Find the answers to a range of commonly asked questions.

• Previous page

Quick and simple answers to our most frequently asked questions

Hassle shouldn’t play a part in your holiday. Here on our FAQs page, you’ll find the answers you’re looking for to plan, prepare, and pack for your luxury cruise without any stress.

10 most commonly asked questions

From what’s included in the price of your luxury cruise to what you should pack for your holiday, you’ll find answers to the 10 most common questions we’re asked by our guests here. Need further help? Reach out to our team for assistance.

Are there different suite categories and prices?

We offer a variety of suite categories and types dependent on the ship you'll be travelling on. Information about the various suite options can be found in our brochures  or alternatively, our Reservations Team will be able to assist you on the phone .

Can Scenic arrange my passport and visas?

Scenic cannot arrange a passport or visas on your behalf, but our experienced Reservations Team may be able to advise you on the type of visas and documentation you need when visiting certain countries. Your passport must be valid for six months beyond the conclusion of your trip. Please check your passport before departure and give yourself time to apply for a new one if this is required. Also, if the nationality on your passport differs from the country in which you currently reside, contact your local consulate to ensure you have the right documents for travel. Your holiday may be disrupted if you cannot provide valid documents at airports and border crossings. You can find out more about visa requirements here .

Can Scenic organise my travel insurance?

No, Scenic is unable to provide travel insurance. We'd recommend that you arrange insurance cover that best suits you and covers you in the event of unforeseen circumstances. It’s also a good idea to take any documents relating to your insurance with you when you travel.

Do Scenic accommodate those with special dietary requirements?

Yes, Scenic accommodates special dietary requirements to the best of our ability across our river cruises, ocean voyages and land journeys where applicable. If you have special dietary requests, please notify us at the time of booking and inform your Cruise Director when you arrive. Please note: while we endeavour to accommodate all dietary requirements, special requests are not guaranteed and failure to meet any request is not a breach of contract on our behalf. If your question has not been fully answered, please get in touch via our Contact Us page .

How do I book with Scenic?

If you would like to book a Scenic river cruise, ocean voyage or land journey, please call 0161 768 8129 or visit our Contact Us page . Our dedicated Reservations Team will guide you through the booking process and answer any queries you might have. For more information on making a booking, or to choose your perfect itinerary, please see our latest brochures, here .

What clothing do I need to pack?

There are no specific pieces of clothing we insist you pack, however we can offer advice, based upon your itinerary. We recommend comfortable walking shoes for sightseeing, as well as any garments, such as hats, gloves and water-resistant jackets, which will help you to stay comfortable whatever the weather. The dress code across all Scenic cruise and tour itineraries is casual and comfortable. Dinner attire is smart casual - open-neck shirts, trousers and dresses; you may if you wish wear a jacket or blazer with a tie but it is not required.

What is included when I book a cruise or tour?

Scenic river cruises include an all-inclusive promise. Fine dining, complimentary beverages, excursions, transfers, on board Wi-Fi, porterage, port charges, tips and taxes are all included. With no hidden extras to worry about throughout your cruise, you can virtually leave your wallet at home. For the full list of inclusions when booking with Scenic, please refer to your itinerary or contact our dedicated Reservations Team .

What is the standard baggage allowance?

You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 76 x 53 x 28cm (30 x 21 x 11in), and a maximum weight not exceeding 20kg (airline dependent). Overweight or oversized items may not be carried, however, some ships may permit additional baggage at your cost. Personal and valuable items such as make-up, cameras, medication or money/currency should be carried in a separate travel bag.

When will we receive our final documents?

You can expect your travel documents to arrive between 2 – 4 weeks prior to your departure date. When booking within two weeks of travel, your travel documents will be emailed to you to print at home.

Will I require health checks and vaccinations?

If you have a serious medical condition, we recommend consulting your GP before booking with Scenic Luxury Cruises & Tours. If you have any mobility difficulties, you should inform us at the time of booking. Your GP will provide information regarding any and all vaccinations required to visit any of the destinations on a Scenic itinerary. Alternatively, see the NHS website .

General Information

Our general information FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on board our luxury vessels.

Are additional tours available throughout the cruise or tour?

Scenic itineraries feature a number of optional tours and excursions, including helicopter and hot air balloon rides in selected destinations (optional activities may incur additional costs). All our river cruises, ocean voyages and land journeys include a wide selection of daily excursions and special events, handpicked by our Journey Designers to offer once-in-a-lifetime encounters. Read more about our truly all-inclusive Scenic Freechoice, Scenic Enrich and Scenic Sunset Drinks activities in our brochures, here .

Are all meals and drinks included?

Yes, all meals and drinks (with the exception of a selection of speciality wines and rare spirits) are included in the price of your Europe river cruise or Scenic Eclipse voyage. Inclusions differ for land journeys and the land element of South East Asia river cruises. Selected meals and drinks are included. Please refer to the itinerary for full details.

Are any on board salon and spa services available?

Our ships feature a salon, spa, and wellness area offering a variety of services. Please note that salon and spa services are not included in the price of your river cruise or ocean voyage, and are charged as extras.

Can I order a gift to be placed in the suite?

Yes, you can. To arrange this, please contact our UK call centre on 0161 768 8129 and the team will be able to help you.

Can I order refreshments to the suite?

A variety of refreshments, including alcoholic and hot drinks, and light lunches and snacks, can be ordered to your suite. Most of our Europe river cruise ship operate an 18-hour all-inclusive room service policy. Room service is available 24 hours a day on Scenic Eclipse.

How can I pay for purchases on board?

All purchases made on board your Scenic Space-Ship or Scenic Eclipse are charged to your shipboard account, which is payable at the end of your cruise. The on board currency on most Scenic Space-Ships is the Euro, and on Eclipse it is USD. Your shipboard account may be paid in Euros or via credit card on river cruises, and in USD or via credit card on ocean voyages. Please note: When travelling on the Mekong, the currency is USD, and in Egypt, it's the Egyptian Pound. However, your shipboard account may only be paid by credit card.

How can I unsubscribe from the database?

To unsubscribe from our database, please write to: Marketing, Scenic, Floor 1, Piccadilly, Manchester M1 3BN If your question has not been fully answered, please get in touch via our Contact Us page .

How do I request the use of a Scenic e-bike?

If you'd like to use a Scenic e-bike, please notify the reception staff the day before. They will organise for the bikes to be unloaded when the ship enters port. Please note that Scenic e-bikes are not available, and are not available during Portugal cruises due to cycling path restrictions along the respective rivers.

Is it possible to visit the wheelhouse on my ship?

Guests can access the wheelhouse with prior consent from the Captain. A tour of the wheelhouse offers great insight into the intricacies of river navigation, particularly as the ship passes through complex locks. Please speak to your Cruise Director if you're interested in visiting the wheelhouse during your cruise.

Is there an on board fitness room?

All our ships feature a gym and fitness area, so you can continue your keep-fit regime during your river cruise. There's also a designated walking area on the Sun Deck.

Is Wi-Fi provided on the ships or in hotels?

Complimentary Wi-Fi access is available on board some of our vessels. Please be aware that internet access may be limited or non-existent at certain times due to high demand from other users, or proximity to telecommunication services. We cannot guarantee that you will have full Wi-Fi coverage in your suite. If you are travelling on a land journey, please note that Wi-Fi is available at selected hotels only.

What are the on board dining times?

Dining times may vary depending on the day's activities, but are generally as follows: Breakfast: 7am – 9:30am Lunch: 12pm – 2pm Dinner: 7pm – 10pm Please note: if a specific sightseeing excursion means you will miss a meal on board, speak to a member of staff and they will be happy to have a picnic box prepared for you before you depart.

What are the Sun Deck opening times?

Guests can access the Sun Deck from 8am to late evening. However, the crew may need to close access to the Sun Deck without notice for safety purposes or due to local authority restrictions.

What is the main language spoken on Scenic cruises and tours?

The main language is English. All staff, crew and tour guides speak English, and all announcements and lectures will be made in English.

What is the seating plan in the Crystal Dining room?

We offer a flexible, open seating service in most of our dining rooms, including the main Crystal Dining room. This allows you the flexibility to sit at a table of your choosing and to arrive at a dining time that suits you.

What type of food can I expect on board?

Scenic ships are equipped with a range of dining venues, each offering a unique dining experience that reflects the local region and its customs. Our chefs are keen to showcase local cuisines and delicacies, so the food on offer may differ from what you are accustomed to back home. Each on board eatery is designed to enhance your cruise, and we’re sure you’ll love much, if not all, of the delicious food on offer.

When can I use the pool?

Not all of our ships have a pool, and pool opening times may vary depending on the cruise location. Please speak to your Cruise Director upon arrival to check pool opening times during your cruise. Pools are available on the following ships: - Scenic Sapphire - Scenic Diamond - Scenic Azure - Scenic Jasper - Scenic Opal - Scenic Amber - Scenic Spirit - Scenic Eclipse - Scenic Eclipse II

Where can I help myself to complimentary hot drinks?

Tea and coffee making facilities are available at designated stations throughout the ship, including in the Crystal Dining room, Observatory Lounge and River Café. Alternatively, hot drinks can be ordered to your suite.

Which meals are offered as a buffet service?

Both breakfast and lunch are offered as a full buffet service and include a wide array of hot and cold dishes for you to enjoy. Dinner is served à la carte, and there is no buffet service available in the evenings (please note: some themed cruises may include a buffet dinner).

Will there be a Cruise Director on my cruise or tour?

Yes, an experienced Cruise Director or Tour Director accompanies every Scenic river cruise, ocean voyage and land journey. Our experienced team are responsible for co-ordinating excursions and dealing with any special requests from guests. Working closely with the crew and guests, our Cruise and Tour Directors help our luxury river cruises, ocean voyages and land journeys run smoothly.

What are the group sizes for Land Journey itineraries?

The maximum group size is 36 guests, however this differs per destination and itinerary.

What type of food can I expect on my land journey?

You can look forward to sampling local delicacies in some of the world's foremost restaurants, dining experiences and hotels. Our Journey Designers have handpicked a range of special dining experiences for you to enjoy throughout your tour, helping you experience cuisine that reflects the local region and its customs.

When are Scenic Freechoice and Scenic Freechoice Dining options chosen?

Once the booking has been made, guests can log on to their Trip Personaliser and book their chosen Scenic Freechoice and Scenic Freechoice Dining options. If the options do not show on the Trip Personaliser, guests will choose these with the Tour Director on tour.

Prior to travel

Know before you go with our prior-to-leaving FAQs. Whether you want to find out what our standard baggage allowance is, need help with your final documents, or have a question about accessibility; we’ll provide you with the answer you’re looking for.

Once I've booked, what other information do you require?

Once your booking is confirmed, you'll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you). Required information: Personal details

• Contact number

Next of kin details

• Relationship

Passport details

• Nationality
• City & country of birth
• Issue & expiry dates
• Passport number
• Country of issue

Additional details

• Frequent Flyer membership - if applicable
• VISA numbers - if applicable

Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.

Am I allowed to take prescription medication?

Yes, you are allowed to carry whatever prescription medication you require, and we’d recommend packing an ample supply that covers the duration of your cruise or tour. Due to strict drug laws in certain countries, make sure medication is carried in its original packaging with the prescription label clearly marked. When travelling through airports or border crossings, we’d recommend that you keep medication in your hand luggage ready for inspection. If your question has not been fully answered, please get in touch via our Contact Us page .

Are Scenic cruises and tours suitable for solo travellers?

Yes, we are happy to accommodate solo travellers on our river cruises, ocean voyages and land journeys.

Do I need to provide Scenic with my health and fitness information prior to travelling?

You will receive a Health and Fitness form in your pre-travel documents, which you have the option to fill out before travelling, with vital information relating to your health. This information will only be used in the event of an emergency and will be returned to you unopened upon the completion of your cruise. While the form isn’t compulsory, we’d strongly recommend that you fill it in. However, should you have any serious pre-existing medical conditions which could affect your risk of needing medical attention at any point over the course of your trip, you must advise us of this before travel.

Do you offer face-to-face information sessions?

Yes, we do. Our information sessions are the perfect opportunity to find out more about Scenic. Upcoming information sessions will be promoted on the Scenic website. Alternatively contact the team on 0161 768 8129 to register your attendance.

I'm pregnant - can I still travel on a river cruise, ocean voyage or land journey?

The majority of cruise operators recommend that pregnant women should not travel after the 28-week period. If you do decide to travel, you may be asked to provide a doctor's certificate clarifying you're fit to travel.

Should I attach the Scenic luggage label provided prior to departure?

No, please wait until you have collected your luggage from your destination airport. The tag may be accidentally removed by airline companies or may be lost/damaged in transit. Scenic luggage labels are required to keep your luggage safe during transfers, so it’s important to retain it until you have checked into your suite or hotel.

What fitness levels do cruises/tours require?

Due to the amount of excursions available during a Scenic cruise or tour, a reasonable level of fitness is required to take full advantage of each itinerary. You must be physically able and self-sufficient to undertake the cruise or tour you have booked, and/or travel with a companion who is able to provide any assistance you may require during your holiday. Some of the all-inclusive excursions offered require a reasonable level of fitness to complete, and you may be required to climb ramps and/or stairs. Please also note that not all Scenic ships have a lift. Here is a list of the ships which have an elevator and their restrictions: - Scenic Space-Ships in Europe have a lift which services the Diamond Deck and Sapphire Deck. - Scenic Spirit has a lift which services all decks between the Diamond Deck and Gem Deck.

What validity do I need on my passport?

All guests are required to possess a passport valid for 6 months beyond the conclusion of their trip. Please note, if your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or altered altogether if the correct documents cannot be supplied at airports or borders, so check carefully that you have the required papers.

Ocean Voyages

Our Ocean Voyage FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities and what to wear, we’ve covered everything you need to know about life on board our ultra-luxury vessels.

Are credit cards accepted on board?

Mastercard, Visa and AMEX credit cards are accepted. Unfortunately, Debit Cards or Traveller’s cheques are not accepted.

Are dining tables and seating times assigned?

Scenic Eclipse offers dining during a designated time based on the days program and scheduled excursions.

Are drones permitted?

Use of drones is not permitted on board Scenic Eclipse.

Are tables for two available?

Guests can request to be accommodated at tables of two. This is a request only and needs to be made on board with the restaurant manager on embarkation day or with your butler. These requests are better accommodated in the smaller venues.

Can I be contacted on the ship if needed?

If friends or family need to contact you while you are travelling, they can reach you through the ships satellite phone. Please note, charges will apply and there may be limited reception when cruising through remote areas. Scenic Eclipse - US satellite phone number: +1 929 259 6820

Can I pay with cash on board?

USD cash payments will be accepted at the Guest Services. Cash payments made in AUD, NZD, GBP and CAD will be exchanged into USD before settling a guest account. No coins will be accepted, apart from USD coins.

Can I reserve a table in the speciality restaurants prior to my voyage?

Reservations may only be made on board with the Restaurant Manager on embarkation day, or with your butler.

Can you accommodate for special dietary requirements?

Yes, in most cases we are able to accommodate special requirements. Please provide as much detail as possible prior to your cruise departure of your dietary requirements to the Scenic Reservations Team, or your travel agent.

Does Scenic Eclipse have a laundry service on board?

Scenic Eclipse is equipped with a free self-service laundry located on Deck 3. It features washing machines, dryers, irons and ironing boards and is available 24 hours.

Is there unlimited Wi-Fi on board?

Complimentary internet facilities are available and Wi-Fi is accessible throughout the ship for your personal electronic devices. We cannot guarantee the availability or quality of the internet connections as this may vary according to destination and weather. Please note service will be limited in Polar and remote regions. Some sites also may not be accessible due to Scenic firewall/company protection.

What is the dress code?

When you are relaxing on board, the dress code is smart casual and comfortable. Do not forget your swimsuits and exercise attire for the heated pools and plunge pools, the wellness areas and the gym, yoga and Pilates studio. For evenings, while there are no formal nights, the recommended on board dress code is elegant casual for most restaurants. Suggested attire for women includes a dress, skirt or trousers with a sweater or blouse, and for men, trousers and a collared shirt. A tie and jacket are optional, but not required.

What is the on board currency?

The on board currency is US Dollars.

What language is spoken on board?

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

What power outlets are in my suite?

The on board electricity is 220 volt/60 Hz. Your suite is equipped with Schuko power sockets, international power sockets (multi-sockets) and USB type-A sockets. Additionally, one 110v/60 Hz United States type power socket is provided in every suite together with a shaver Schuko.

Will newspapers be provided on board?

Yes, newspapers will be provided electronically.

What do I need to pack for polar regions?

To ensure you are properly outfitted for your cruise, Scenic will provide you with a complimentary polar parka on selected voyages. You will receive your parka when you embark your cruise and it is yours to keep as a memento. You will also have complimentary use of polar boots for the cruise duration. In addition to these items, it is imperative that you bring your own waterproof trousers. You can view our Polar Packing Guide here .

What if a guest's shoe size is smaller/larger than the sizes on the chart?

As we can only carry limited sizing’s, guests who may not fit into standard size boots, will need to provide their own boots. To keep feet warm, we recommend insulated polar boots.

What is Ship To Shore?

For 30 years, Ship To Shore has specialised in providing quality expedition clothing and equipment for professional and amateur travellers. Ship To Shore has partnered with Scenic Eclipse to offer you the option to buy or rent gear that can be sent directly to the ship for your Antarctica journey. Below is a dedicated site for our Scenic Eclipse guests outlining the right gear to pack, along with a complete expedition package that includes everything you will need: https://scenic.shiptoshoretraveler.com/destination/115

What should I pack for an Antarctica cruise?

Any trip to Antarctica is a truly thrilling experience, particularly so if it is your first time. However, knowing what to pack for Antarctica can prove challenging. Uncertain about what to bring, many first-time polar travellers typically over pack. You can view our Polar Packing Guide here .

What wildlife could I see in Antarctica?

A plethora of wildlife calls the Antarctic Peninsula home with vast colonies and species of penguins, seals and pods of whales. The sheer amount of wildlife you will have the opportunity to observe on an Antarctica cruise is what makes it so unique and sets it apart from just about any other place in the world. To learn about all the wildlife you could see on an Antarctica cruise, read more here .

What is the difference between Antarctica and the Arctic?

Antarctica and the Arctic are, quite literally, polar opposites, and there are many differences between these two fascinating destinations. Explore our Antarctica and Arctic destination pages to find out more.

Is an Antarctica cruise safe?

Our highest priority is our guest's safety and Scenic Eclipse has been built to ensure the highest international safety standards. Scenic Eclipse uses custom-built stabilisers that are 50% larger than those of other ships and which provide far greater stability as they navigate the world's oceans. With forward bow thrusters, a Polar Class 9 rating, and an electronic Azipod propulsion system, Scenic Eclipse can navigate through Arctic and Antarctica waters safely. This dedication to your safety, environmental protection and world-class innovation has allowed us to design the most inspiring and exciting itineraries possible.

When is the best time to travel to Antarctica?

Winter in Antarctica is exceptionally cold. A complete lack of sunlight and treacherous winds during April to September mean the only accessible time for humans to explore the last great wilderness of Earth is during the warmer months of late October to March. This is when the sea ice begins to melt, allowing ships to cruise through its immaculate waters.

What destinations will I visit on an Antarctica cruise?

Our Antarctica cruises not only take in this extraordinary continent but also visit two fascinating archipelagos. Little islands with big tales to tell, South Georgia Island is one of the most unique and biologically diverse ecosystems on Earth and the Falkland Islands offer up stunning natural beauty, complete with an intriguing history. 

What is Antarctica?

Encompassing an area of 14 million square kilometres, almost twice the size of Australia and home to 90% of all ice on Earth, it soon becomes clear why Antarctica is labelled the “the land of snow and ice”. One of the least explored continents, and laying claim to be the coldest, windiest and driest on Earth, no humans permanently reside here.

What is the address for my embarkation pier?

Pier locations will be outlined in your documentation.

What time does disembarkation start?

All guests must check out of their suites no later than 8:30am; guests can remain in the public areas but need to disembark the ship by 9:30am at the latest. Further information will be provided towards the conclusion of your voyage.

What time does embarkation start?

Embarkation takes place from midday to 3pm.

Who do I contact if my flight is delayed on embarkation day?

Your documentation will contain contact details for our local Scenic representative and Port Agent for the region in which you are travelling.

Can I book a Helicopter and Submarine excursion?

Discovery experiences can only be booked at the Excursion Centre on board and are subject to availability, regulatory approval and prevailing weather, marine and ice conditions and may be cancelled at short notice. We cannot guarantee availability, even if you have made an on board reservation. Some activities require a minimum and maximum number of participants to operate.

When are Scenic Freechoice excursions available to book?

Will tenders be used at my port of call.

A mix of docking in port and tenders will be used for most voyages. Further information will be provided in your documentation.

Do I need a medical certificate to take a cruise?

In order for us to ensure your comfort and safety, all guests need to complete an online medical form, which will be available 90 days prior to sailing.

What are the medical services on board?

For your peace of mind, Scenic Eclipse is equipped with a medical centre offering primary care, staffed at all times by an on call doctor. You must advise us prior to finalising your booking of any pre-existing medical conditions that might increase your risk of requiring medical attention, affecting the normal conduct of the cruise and / or the enjoyment of other cruise guests. It is important to note, however, that there are no hospitals or doctors available in polar and remote regions, and emergency evacuation is extremely difficult and expensive. Cruising conditions can be unpredictable and rough waters may be encountered anytime. If you suffer from seasickness, please consult your Medical Practitioner before your cruise and always carry the recommended preventative medications. Our resident medical team can assist you with additional medication and services if required, with any relevant payments charged to your on board account.

Are children welcome on board?

Luxury expedition style cruising is not recommended for children under 12. Guests under the age of 18 years must be accompanied by an adult and must share their accommodation with an adult. No children programs or babysitting services are available on board.

What is the smoking policy?

Scenic Eclipse and Scenic Eclipse II are non-smoking vessels in all public areas. There is a designated outside smoking area on Deck 6 for guests. All suites, including suite verandah’s and terraces are non-smoking.

What is the Scenic Eclipse visitor policy?

In selected ports on request, visitors may be allowed on board. Visitation is not permitted on embarkation and disembarkation day. A visitor form is to be completed prior to the cruise. The guests will be informed once approved. Visitors will receive a visitor pass at ship’s gangway after they provide photo identification. Visitors will need to be accompanied at all times.

Accommodation

Our accommodation FAQs cover suite-specific information, including the different cabin options and guidance on what’s included in your room.

Are bathrobes and slippers provided?

Yes, bathrobes and slippers are provided for the comfort of all guests, regardless of suite class.

Are irons and ironing boards provided in the cabin?

No, but all our ships offer a comprehensive laundry service. For information on laundry concierge, please speak to your personal butler upon arrival on board.

Are mini bars provided in the suites?

Yes, a complimentary mini bar is provided in every suite for your enjoyment. This is restocked daily with a selection of beverages and snacks, and you can also order other drinks and meals to your suite.

Are the suites air conditioned?

Individual climate control systems are available in all suites, helping you adjust the temperature to your desired level. If you have trouble operating the system in your suite, your personal butler will be able to assist.

Are there coat hangers in my suite?

Yes, coat hangers are available in all suites.

Are twin rooms available?

Yes, twin rooms are available. Please speak to us about your room requirements at the time of booking.

Does my suite include a hairdryer?

Yes, a hairdryer is included in all suites.

Is there a safe in my room?

Yes, all suites come with a secure safe for your valuables.

What type of plug sockets are in my suite?

Each Scenic river cruise ship is fitted with 220v European electricity outlets, but you will need a suitable European plug adaptor to use electrical items such as mobile phone chargers. Scenic Eclipse and Scenic Eclipse II are fitted with American electricity outlets.

Will there be a phone in my suite?

All Scenic suites are equipped with a telephone, which can be used to order room service or for outbound calls. Should you use the phone, any outbound calls you make will be charged to your shipboard account, payable at the end of your holiday.

Currency & travel

We want to make sure your cruise runs smoothly on and off the ship, so our travel FAQs provide useful information on things such as local currencies, tipping, and charges.

Are credit cards accepted?

Many locations accept major credit cards, including Eurocard, MasterCard, Visa and American Express, and these can be used in some shops, hotels and restaurants. Please note that some establishments may charge a small fee for credit card transactions, or else enforce a minimum purchase amount. Before you travel, make sure your credit card and pin will work in the country you’re visiting; your bank will be able to help with this matter. Please note that on board Scenic Eclipse & Scenic Eclipse II, unfortunately, Debit Cards or Traveller’s cheques are not accepted.

Does Scenic cover tipping and gratuities?

Yes, tipping and gratuities for drivers, local guides, porters, and waiting staff are included in the total price of your holiday. Please note, tipping is not included for meals, drinks, taxis and transfers outside your itinerary and only applies to on board services. We’d recommend tipping 10-15% in restaurants (unless a service charge has already been applied) and 10-15% on taxi meters. As a rule, always pre-negotiate taxi fares before agreeing to travel.

Is it easy to exchange cash?

Cash or traveller’s cheques can be exchanged easily at hotels, banks or designated exchange bureaus. It’s also possible to buy small amounts of local currency on board your ship for a fee. For the best exchange rate, we’d recommend exchanging money before you travel.

Is porterage included?

Handling and porterage of your luggage (as per the luggage allowance) is included in your cruise or tour. Should you wish to carry bags beyond this allowance, porterage of these items may be charged or you may be responsible for handling the baggage yourself.

What currency do I need to take?

Most countries visited during a Scenic river cruise use the Euro, but some nations have retained their own currency; these include Scandinavian nations, Switzerland and the Eastern European States. For small purchases made on land or in small towns, we’d recommend carrying some local currency as ATMs or credit card facilities may not be available. When booking an ocean voyage or land journey, our experienced Reservations Team will be able to advise on the local currency for the destination you're travelling to.

Booking online

Book your holiday yourself with just a few clicks and secure your place on board.

How do I book a cruise online?

Booking online is easy. Simply browse the itinerary you’re interested in, scroll down and select your departure, and click the ‘Book Now’ button which will then take you to our online booking system.

What information do I need to book my cruise online?

• Full name (as per your passport)
• Date of birth (as per your passport)
• Full address
• Email address

Is booking online secure?

Booking online with Emerald Cruises couldn’t be safer as shown by the padlock visible alongside our URL in the website address bar. All data is sent via RSA encryption and securely stored with us, as outlined in our Privacy Policy .

What payment methods do you accept?

You can pay for your cruise using MasterCard, Maestro, and Visa. Please note, some promotions require specific payment methods. Please refer to the terms and conditions for each individual promotion.

How do I take advantage of a promotion?

Prices shown during the online booking system exclude any additional promotions you may have seen during your visit to our site until a promotion or discount is applied To take advantage of these offers, you can apply them during ‘Confirm & Pay’ stage by selecting ‘Apply Promotion’ below the offer listed.

How do I find out more information about my flights or rail journey?

During step 2 of the online booking process, after completing the guest information section, you’ll be asked if you require flights arranging. This is included in the price of your cruise if paid in full, and a member of the team will be in touch with you using the contact details provided to arrange the best option for you.

What happens after I’ve completed my online booking?

Sit back, relax, and begin your cruise countdown! A member of the team will be in touch soon to discuss travel options with you.

ATOL and safety

We uphold ourselves to the highest standards to ensure you enjoy complete peace of mind.

Is Scenic protected by ATOL?

Yes: ATOL Number 9294.  

Why book with an ABTA member?

Scenic is a member of ABTA: ABTA Number Y6328. As ABTA members, we’re committed to delivering the highest standards for our customers by signing up to ABTA's Code of Conduct . This includes accurate advertising, fair terms of trading, changes to bookings, and managing customer complaints.

Do the ships provide mobility-wheelchair access?

We welcome passengers with medical conditions or disabilities and can provide mobility provisions when notified in writing of a person's needs before boarding. However, please be aware that there may be limitations on board and during excursions. Some of our ships do not have elevators, and where there is an elevator on board it may not access all decks. While collapsible wheelchairs are permitted on board under appropriate circumstances, you must be able to climb up and down stairs on coaches, and some excursions may require you to negotiate cobblestones or climb steps. In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking so that we can offer information on mobility and access.

Is it safe to travel to/in each of the countries?

If you have concerns about the safety of any destination on your cruise itinerary, we’d recommend making your own enquiries before you travel. The government’s foreign travel advice can be accessed here . This page offers up-to-date safety information on all the destinations listed on the Scenic website.

Is there an emergency contact for the ship?

Full email and telephone contact details for the ship can be found in your final documents.

What are the safety regulations on board Scenic ships?

After boarding your Scenic ship, our crew will run through a brief safety demonstration, highlighting the relevant safety information, as well the emergency procedure. Our ships are built to the highest specification to ensure complete guest safety, and feature a range of life-saving equipment, including sprinkler systems.

Can't find what you're looking for?

Stay up to date and be inspired.

Yes, please keep me updated with the latest special offers, travel inspiration, product updates and event invites.

DATA PROTECTION NOTICE

By clicking 'SIGN UP' you consent to us sending you marketing communications featuring the latest news and offers from Scenic Tours Pty Ltd. You can unsubscribe with ease at any point. You also confirm that you have read and understood our Privacy Policy  and consent to our use of your information.

*Required fields

Cookies help us improve your website experience. By using our website, you agree to our use of cookies.

• River Cruising

Concerns about Scenic from a US person

By Aapreciate , January 17, 2019 in River Cruising

Recommended Posts

Hi, we are currently booked on a two-week Scenic river cruise in the fall.  I've read with some concerns the Scenic reviews posted on this site, particularly with regards to the Danube accommodations that all riverboats had to make due to river levels last year.  Between their apparently not notifying US passengers of the river problems (though they did notify British and Australian), the universal complaints about food quality and temperature, the really midlevel pre- and post-hotels that they are now using (and just check out the complaints at TripAdvisor from Scenic passengers in particular about the Doubletree Amsterdam), and their discontinuing their page discussing river levels at all, I have developed a real concern about taking any trip with them as a US citizen (and I'm going with my 81-year old mom so things need to go as well as possible.  She is fit, it's just that I want her to have a great time).

Can anyone offer me any reassurances about Scenic in Europe?  I note that several years ago they announced that they were going "upscale": does that still seem to be true?  I don't want to be on a boat for two weeks where all the corners are being cut, which is my current concern.  (I don't mean to sound pretentious but the trip is costly and I'd rather change now than face two weeks of disappointment.)

Thanks in advance and please don't flame me.  We don't get to cruise every year so this trip is a BIG DEAL. I just am trying to avoid disappointment.

Link to comment

Share on other sites.

Host Jazzbeau

In addition to the complaints this year, Scenic had a major customer service failure a few years ago that led to a class action suit in Australia (that Scenic lost). Recently they had another brouhaha when the shipyard that was building their new luxury yacht Eclipse went bankrupt. They couldn’t control that, and even started paying the workers building their ship directly — but the way they handled the customers on the ever-lengthening series of canceled cruises caused an uproar on the Luxury forum here on CC. So I too would be wary of them regarding any far-future booking. 

Hi, I feel a little the same as you, as we are booked for a one week cruise in October.  I have tossed up cancelling, but don't want to lose the $2000 AUD deposit!

I have done a heap of reading on Scenic, both on here, on Tripadvisor and on various Facebook groups.  While they don't seem to have handled the low water (and previous high water) issues well, neither it seems did many of the other companies.

It seems that when things go well, which they obviously do most of the time, then the reviews are extremely good.  

I booked for us because my parents have done four trips with them.  They totally rave over everything and have assured me that the food is excellent.  I see no reason for them to make that up so I am ignoring the food comments.

I am in Australia, and one thing that I have noticed is that most of the poor food comments come from America.  I am not sure that this isn't a cultural issue - I know that when we visit the States I rarely like the food, it just doesn't seem as good as we have here (sorry!).  The only places I have enjoyed most food in the US have been Boston and San Franciso, and they are smaller cities, much more like Melbourne, where I live.

It stands to reason that it is possible that Americans and Australians may not have the same food tastes, so maybe that is part of the poor reviews.

I am not sure what sort of deposit structure you had, because it seems that each country is treated differently, but if, like us, your deposit was substantial, it becomes very costly to cancel.  My plan is to watch and read very closely and if things with the water levels occur again, I will invoke my plan b which is is already organised.  This means that I will pretty well follow the Rhine but by train.  I already have hotels chosen in the towns that we will stay in so it will be very easy to organise.  I will worry about refunds then once I get home.

I do hope that things go well for you, and for us, and feel confident, strangely, that they will next year.

Sunday golf

We have cruised with Senic twice. On both cruises the staff were excellent, probably better in 2018 and the arrangements faultless. The problem last year was the quality of the food and the scrum to get a table in the restaurant especially at dinner. Would we use Scenic again ? More likely Crystal.

10 hours ago, djh1959 said: Hi, I feel a little the same as you, as we are booked for a one week cruise in October.  I have tossed up cancelling, but don't want to lose the $2000 AUD deposit!   I have done a heap of reading on Scenic, both on here, on Tripadvisor and on various Facebook groups.  While they don't seem to have handled the low water (and previous high water) issues well, neither it seems did many of the other companies.   It seems that when things go well, which they obviously do most of the time, then the reviews are extremely good.     I booked for us because my parents have done four trips with them.  They totally rave over everything and have assured me that the food is excellent.  I see no reason for them to make that up so I am ignoring the food comments.   I am in Australia, and one thing that I have noticed is that most of the poor food comments come from America.  I am not sure that this isn't a cultural issue - I know that when we visit the States I rarely like the food, it just doesn't seem as good as we have here (sorry!).  The only places I have enjoyed most food in the US have been Boston and San Franciso, and they are smaller cities, much more like Melbourne, where I live.   It stands to reason that it is possible that Americans and Australians may not have the same food tastes, so maybe that is part of the poor reviews.   I am not sure what sort of deposit structure you had, because it seems that each country is treated differently, but if, like us, your deposit was substantial, it becomes very costly to cancel.  My plan is to watch and read very closely and if things with the water levels occur again, I will invoke my plan b which is is already organised.  This means that I will pretty well follow the Rhine but by train.  I already have hotels chosen in the towns that we will stay in so it will be very easy to organise.  I will worry about refunds then once I get home.   I do hope that things go well for you, and for us, and feel confident, strangely, that they will next year.

Thanks for your response.  Interesting to consider the food complaints as driven by cultural differences.  I'm originally from San Francisco area so maybe I wouldn't be as offended?  Certainly  the poster immediately below you echoed my worries based on their experience.

What Facebook groups do you belong to for river cruising?  I would love to read more.

We also put down $2500 so it is a huge deal to switch.  Could consider Crystal during September but it's more than $20k MORE which is hard to even believe.  So we're looking at Tauck in October but then there's the worry about the Rhine levels being even more difficult.

Moral of the whole story seems to be river cruising has a much bigger delta on satisfaction and river levels, which are responsible for part of that swing, are just not predictable.  Wonder if we would be better to book in April/May in Europe, generally? 

Anyway, thanks again.

We’re booked on Scenic in October Amsterdam to Basel. Our first cruise was Budapest to Nuremberg in August of 2015. We had a great time, enjoying the accommodations, service, food and fellow passengers. Low water forced the cruise to end in Vilshofen but that didn’t bother us much. We just rented a car for our post-cruise travel in Passau instead of Nuremberg. 

We we are of course nervous about water levels and how Scenic will handle any disruptions. My impression from reading the forums since 2014 is that Scenic’s handling of water level issues is evolving. In 2013 they were pretty terrible responding to high water. In 2015 they responded well to low water with ship swaps. Last Year they couldn’t always swap because the water was too low in too many places. 

Some posters were reasonably satisfied with how Scenic dealt with last year’s low water while others were completely dissatisfied. The question for us is how they apply any lessons learned in 2018 if levels are low again this year. We intend to hope for the best while working on Plan B. 

We we live in the US and understand we are dealing with an Australian company. We’ve received good service so far from Scenic through our TA. However as we approach embarkation day we expect poor communication from Scenic and plan to get information about river levels and Scenic’s response from CC. As notamermaid has said, Rhine levels depend on rainfall late in the season. If there is any chance of rain most cruise lines keep mum about the risk. It’s not just a Scenic thing. 

I haven’t checked the Scenic Eclipse thread lately but last time I did it appeared that they are handling the cancellations due to construction delays better as time goes by. Many of the early complaints seemed to be based on impatience. 

• 3 weeks later...

I wouldn't fret too much about the reviews you've seen (and I'm from the US). We were on Scenic this past fall, and were impacted by low water--not as much as some, but still a real impact. That said, we have already booked a 2020 cruise, and are greatly looking forward to it. I agree that Scenic was very parsimonious with information regarding water levels and contingency plans, which I found to be extremely frustrating. But reading the boards here, it seems like all of my complaints on that score apply to most/all of the cruise companies--almost nobody got straight answers from a cruise company prior to leaving on their trips. Aside from that, we loved the trip. I had no complaints at all about the food. I know some have talked about a "scrum" to get tables, but that wasn't my experience at all, and my wife and I were always able to get a two-top table, and found the food to be quite good. The staff were absolutely amazing, across the board. My wife developed some medical issues during the cruise, and the staff were all quite solicitous about making sure that accommodations were made. (Admittedly, we're quite self-sufficient, and they mostly didn't need to do much, but there were a few occasions where they went above and beyond to make sure that my wife had an excellent time.) I can't comment on pre- or post- hotels, because we do all our own travel arrangements. But we absolutely loved the ships, the food, the staff, and the Tailormade devices--and the low-key all-inclusiveness. We had no hesitation booking again for 2020, and did it just as soon as the itinerary we wanted became available.

Canal archive

Maybe this will get deleted but River Cruise Adviser did a comparison on how companies coped with the water levels and if my memory is correct Scenic scored extremely well. We will be travelling with Scenic for the eighth time this year yes they are not the best with the communication side of things but if you contact them you invariably get an answer really quickly. Enjoy your cruising CA

I went on Scenic 2 times.  First was Aug of 2017 Amsterdam to Budapest and the 2nd I took my folks (85 and 91) Bucharest to Budapest.  I can not rave enough about the service food ship EVERYTHING.  We had an amazing trip with them and we are happy we did not go with Viking.  Heard alot of people with complaints and the "extra charges" they all incurred.   We would not hesitate to travel with them again.  Nice age mix and we loved the bikes :)

dreamercruise

Just took Scenic’s Mekong River cruise from Siem Reap to Ho Chi Minh City in January.  Extremely satisfied with the ship, crew, service, itinerary, and everything else.  Looking to book an expedition cruise with Scenic when the new schedule comes out in a few months.

We are from US, and have no issues regarding booking and communication.  No need to anticipate/worry possible problems and stress out ourselves.

We have done ocean and river with Viking.  Like both operators.  We choose based on itinerary.

Viking’s ability to swap ships in the Budapest to Amsterdam route is a plus.

• 1 month later...

Traveled with Scenic August 2016, Budapest to Nuremberg. No problems with pre-cruise hotel, we were booked into Budapest Marriott and were fortunate enough to be there on St Steven's holiday.  Fireworks, street vendors, over 1 million people outside. Cruise went without a hitch, food was fantastic, service was terrific. Bus drivers were friendly and attentive. Luggage got wet before boarding, Scenic dried everything in the suitcase at no charge. Asked to have some clothing laundered as we neared end of cruise and had a total bill of 26.00 Euro when we disembarked. I would travel with them again any day.

• 6 months later...

Wanted to come back and say that while we had a wonderful time with our family, I will not choose Scenic again. 

The crew was amazing and fun, but beyond that I found the food and alcohol to be sub-standard.  The itinerary often minimized port time (to be fair, it was a scrum getting down the rivers, waaaaay too many ships these days.  The experience has certainly changed) and while some of the guides were good, many were not.

We really ended up disliking the food and ate offship as much as we could.

Could not disagree more. Food was local or you could opt for standard meals. Alcohol had a menu to choose from at no additional cost. There was no steak house on board so I am not sure what you opted for off ship

Cruisin Wannabe

2 hours ago, Aapreciate said: Wanted to come back and say that while we had a wonderful time with our family, I will not choose Scenic again.    The crew was amazing and fun, but beyond that I found the food and alcohol to be sub-standard.  The itinerary often minimized port time (to be fair, it was a scrum getting down the rivers, waaaaay too many ships these days.  The experience has certainly changed) and while some of the guides were good, many were not.   We really ended up disliking the food and ate offship as much as we could.

Can I ask what Scenic ship you were on and where you went?

Hi aapreciate Kathy.

i have just completed my 2nd Buda to Amsterdam cruise with scenic. They were exactly 5 years apart. Hand on heart I could not say that the service levels or food had deteriorated in that time. The older ships had been upgraded to a comparable level to the really new ships. Obviously cabin sizes can’t be increased but they did a good job.

food is subjective on any cruise and from person to person. But in my experience on the current cruise, we met couples from Dallas, New York, Vancouver, Toronto and we did not hear one word of complaint against  the food. The quandary was which main meal to have. In a few occasions we had an additional main to share with the table to try.  That request was met with of course you can.

we had to do a ship swap due to water levels, clearly not Scenic’s fault. It was handled extremely well and seamlessly. Both ships swap relevant information about the passengers, dietary requirement, spa bookings etc so it was just like nothing had changed, except the staffs faces. Lol. The cruise director will always stay with the original passengers to keep a familiar face on board.

If any corners were being cut, I did not see it. And I am the type to discuss concerns with the hotel manager.

I read on this thread that someone said alcohol was sub standard. Can’t work that statement out or why it was. There was virtually every type of booze on board. - not scenic home brand. Lol.  Wines from many countries available. Moët available during breakfast if you wish.

 Btw, we just booked scenic again for a Mekong river cruise.

relax, you will have a great time. Happy to answers and questions you may have.

cheers mark.

We were on the Jewel from Amsterdam to Budapest. We had booked on the Jade but the water levels were so tight that only the Jewel could get through. 

We are American. The ship was full, with 166 guests of whom 110 were Australian. Most were nice but we did get the comment that it was too bad Scenic had started advertising in the US as there was now an onslaught of Americans. Did not make us feel very welcome. But that’s not Scenic’s fault. 

My other major complaint is the lack of hand sanitizer protection and the resulting consequence that EVERYONE got sick. There were four sanitizer stations on board and no one used them. Buffet implements were therefore major germ vectors. Ugh. 

Kris was the best Butler I have ever had and the crew overall was great. But never again Scenic for me. 

4 minutes ago, markperth said: Hi aapreciate Kathy.   i have just completed my 2nd Buda to Amsterdam cruise with scenic. They were exactly 5 years apart. Hand on heart I could not say that the service levels or food had deteriorated in that time. The older ships had been upgraded to a comparable level to the really new ships. Obviously cabin sizes can’t be increased but they did a good job.   food is subjective on any cruise and from person to person. But in my experience on the current cruise, we met couples from Dallas, New York, Vancouver, Toronto and we did not hear one word of complaint against  the food. The quandary was which main meal to have. In a few occasions we had an additional main to share with the table to try.  That request was met with of course you can.   we had to do a ship swap due to water levels, clearly not Scenic’s fault. It was handled extremely well and seamlessly. Both ships swap relevant information about the passengers, dietary requirement, spa bookings etc so it was just like nothing had changed, except the staffs faces. Lol. The cruise director will always stay with the original passengers to keep a familiar face on board.   If any corners were being cut, I did not see it. And I am the type to discuss concerns with the hotel manager.   I read on this thread that someone said alcohol was sub standard. Can’t work that statement out or why it was. There was virtually every type of booze on board. - not scenic home brand. Lol.  Wines from many countries available. Moët available during breakfast if you wish.  Btw, we just booked scenic again for a Mekong river cruise.   relax, you will have a great time. Happy to answers and questions you may have.   cheers mark.      

I found the alcohol extremely sub standard. We were in the Royal suite so we got the fancy red wine. We looked it up - $11.99 a bottle. The whiskey selection was ridiculous. Jim Beam?  Really?  Yes they serve Moët but ONLY at breakfast because no one drinks it then. You can’t get it any other time, I asked. And all the mixers were Schweppes. Nothing nicer.

The food quality was equally mid-market. All the salmon was farmed. Limited fresh fruits and veggies with nothing ever light ot organic. And much of the food was cold, it was a consistent pattern. Room service food was even less warm. Just not a luxury experience at all. 

As I said food is subjective so I make no direct comment on that.  https://www.scenic.com.au/-/media/scenic/australia-old/content-pages/river-cruises/dining/jasper-opal-amber-bar-menu-2017.pdf  

I can say you are being unkind about drinks selections on offer, I have attached a link

but if this link opens it shows the booze available,  but if not then it is available on the scenic website.

 Hi aapreciate, Just realised this is your original  from January 🤦‍♂️ 😂 and you are giving feedback 6 months later. Could not work out. Now it makes sense. 😁

Aapreciate in eight Scenic cruises we have never had the experiences that you seem to have had. I may seem a little rude here but have you traveled extensively? Have you traveled in company with other nationalities before? I’m sorry you seem to have had a less than happy experience. We as a family are off to California next year basically from Disney to the big trees to Monterey to San Fransisco I most certainly hope the Americans we meet are as friendly as those we have met in the past  and bot a jaded as you seem to be. CA

3 hours ago, Aapreciate said: I found the alcohol extremely sub standard. We were in the Royal suite so we got the fancy red wine. We looked it up - $11.99 a bottle. The whiskey selection was ridiculous. Jim Beam?  Really?  Yes they serve Moët but ONLY at breakfast because no one drinks it then. You can’t get it any other time, I asked. And all the mixers were Schweppes. Nothing nicer.   The food quality was equally mid-market. All the salmon was farmed. Limited fresh fruits and veggies with nothing ever light ot organic. And much of the food was cold, it was a consistent pattern. Room service food was even less warm. Just not a luxury experience at all. 

There was an alcohol MENU in the lounge.  Our first night onboard I asked for a flight of the different Scotchs offered, there were 7 if I remember correctly. I settled on Glenmorangie and asked for a full glass each time I ordered, the staff came through and would hand me a full glass as I entered the lounge.  I think you might have shortchanged yourself.

We are leaving this evening for Amsterdam, and boarding Scenic Pearl on Monday for the Rhine Highlights cruise.  I am very interested in how the food and booze will be, but I am pretty confident.  From reading many posts here, on other forums and on Facebook, most people rate it very highly but there are odd people who don't, as someone else said food is very subjective.

I have read the drinks menu and it is extremely comprehensive.  I really only drink wine with an occasional cocktail, so I will report back on the quality of the red wines - we are very fussy about them.  As for champagne, I did notice that it was only available at breakfast, but other sparklings are available in the evening.  I will just make a point of having one for breakfast each day - I am on holidays and certainly not driving lol.

One of the above posts commented on being in a Royal Suite so therefore getting better wine.  We are only in a Junior Suite on the top deck, not a Royal, but nothing I have been told or read says that the wine is any different.

the royal suites get a bit extra in the bar fridge. French champagne and French wine.

i don’t think the junior suites get that. But all wine on board is available to all cabin classes whenever you want one. Except the above.   

you will be impressed from the moment you board. So jealous could do it again in a heart beat.

Hi All, don’t forget whatever cabin or deck Scenic says you can ask for your mini bar to be stocked with your choice of beverages, they try their hardest within the constraints of the smaller sizes available. You can also ask your butler to serve the drink you prefer in your cabin. At lunch or dinner if your not sure of the wines selected to go with that meal ask to look at the wine list and dare I say it work your way through it. One thing to note although Scenic is an Australian company you rarely get new world wines. Most of the wine tasting we have been on have been excellent and surprisingly some of the French included a few exceedingly good or potentially good vintages. On our memorable Boudreaux cruise our group consisting of Australians, Canadians, New Zealander’s and Brits drunk the bar dry of Laguvulin now there’s a nice whisky. ( no Americans on that cruise). On our south of France cruise this year the chef and restaurant manager did a double act before dinner with explanation of the menus and wine recommendations, interesting. Enjoy cruising. CA

On 10/9/2019 at 10:42 AM, Aapreciate said: I found the alcohol extremely sub standard. We were in the Royal suite so we got the fancy red wine. We looked it up - $11.99 a bottle. The whiskey selection was ridiculous. Jim Beam?  Really?  Yes they serve Moët but ONLY at breakfast because no one drinks it then. You can’t get it any other time, I asked. And all the mixers were Schweppes. Nothing nicer.   The food quality was equally mid-market. All the salmon was farmed. Limited fresh fruits and veggies with nothing ever light ot organic. And much of the food was cold, it was a consistent pattern. Room service food was even less warm. Just not a luxury experience at all. 

This is an Australian cruise company sailing in European waters, your comments show me you have not travelled extensively. Looking at the drinks menu, the selection of Whiskies  was excellent, 11 Scotch  (including Glenmorangie Single Malt and Macallan 10y Single Malt), 5 North American and an Irish. Very good beer selection. Moet is available for a fee anytime.

Quote: "And all the mixers were Schweppes. Nothing nicer."

Schepps is a very good brand of Mixers both in Europe and Australia, with a very long tradtion .

Quote: "All the salmon was farmed"

Did you ask the salmon where they came from? Good for Scenic, for supplying sustainable food on their menus.

I would have loved to be on a ship withn 110 Aussies (they are one of the most friendliest people I have ever met. The only thing is never to mention "The Ashes".

The following is not intended at American bashing, its just observations that I have seen occassionally.These posts remind me of situations I have seen that I call the "American Bubble". On European cruises I have been on I have seen American passengers at Guest Relation saying "We get that on American cruise lines" , "Where's the Lobster", "Why so much pasta - it's an Italian Ship", "That's not done on an Amerian cruise ship".

These passengers, want to grab a couple of hours of European culture and then go back onboard to their "American Bubble".

I have the 🍻 🍻 ready to douse any flames.

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS · Started 1 hour ago

LauraS · Started Tuesday at 09:20 PM

LauraS · Started Tuesday at 07:40 PM

LauraS · Started Tuesday at 05:56 PM

LauraS · Started Monday at 01:01 PM

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

40 Facts About Elektrostal

Written by Lanette Mayes

Modified & Updated: 10 May 2024

Reviewed by Jessica Corbett

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

• Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
• With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

Elektrostal's fascinating history, vibrant culture, and promising future make it a city worth exploring. For more captivating facts about cities around the world, discover the unique characteristics that define each city . Uncover the hidden gems of Moscow Oblast through our in-depth look at Kolomna. Lastly, dive into the rich industrial heritage of Teesside, a thriving industrial center with its own story to tell.

Was this page helpful?

Our commitment to delivering trustworthy and engaging content is at the heart of what we do. Each fact on our site is contributed by real users like you, bringing a wealth of diverse insights and information. To ensure the highest standards of accuracy and reliability, our dedicated editors meticulously review each submission. This process guarantees that the facts we share are not only fascinating but also credible. Trust in our commitment to quality and authenticity as you explore and learn with us.

Share this Fact: