westgate travel club cancellation

The Adventure Begins with Westgate Travel Club

Welcome to Westgate Travel Club! This exclusive program is specially designed to provide our members with flexible vacation options and world class accommodations. Simplicity, convenience and choice are its hallmarks - this means, peace of mind and enhanced value you can depend on, to make your vacation dreams a reality.

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Westgate Club Weeks

Leisure Time Passport

Westgate Cruise & Travel Collection

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Westgate Resorts Frequently Asked Questions

Dog friendly policy:.

Westgate Resorts will allow up to two (2) dogs per room/suite as “pets”, no other types of animals are permitted on property.

A dog must not exceed 60 pounds, or in the case of 2 dogs, they must not exceed 60 pounds combined. Height and length restrictions apply: dogs can be no longer than 36 inches and no taller than 36 inches.

A mandatory, non-refundable cleaning fee of $150 will be charged upon check in for dogs reported to Front Desk. An additional $100 penalty will be charged for dogs unreported and found in the room/suite.

While the dog is in the room/suite, it is required to be supervised by the guest or crated at all times. At the time when Housekeeping services are provided, housekeeping will not service the room/suite if the dog is left unattended or is not properly crated.

When the dog is out of the room/suite and on property, the dog is required to be on a leash and under the control of the handler.

In the event the dog damages, soils/stains fabric or carpet beyond normal cleaning, additional charges will be assessed.

Dog Relief Areas may be provided for the guest convenience. If not, guests are expected to take their dogs outside of the property’s public areas for any relief. Dogs will not be permitted in any guest public areas for relief.

The handler is required to pick up and properly dispose of any dog deposits in the dog relief area.

It is the guest’s responsibility to confirm with the Front Desk as to the locations outside of the guest’s room/suite where the dog is permitted. A dog is not allowed in public areas, including but not limited to: restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

. Certain dog breeds have a reputation for being more aggressive than others. For the safety of all guests, these breeds are not allowed on property. Dog breeds may include, but are not limited to: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario (other dog breeds at discretion of Management). Any dog, regardless of breed, that shows aggression will be asked to be removed from the property.

A dog will not be permitted to disturb other guests. Aggressive behavior, even for breeds not listed as a Non-Permitted Dog Breed, will not be permitted to stay on property. Excessive barking will result in the owner of the pet needing to find proper accommodations for their dog, not on Westgate premises.

. Any restrictions set forth herein including limitations on size, breed or amount of dogs an individual can have or a location where a dog can be present with its owner or handler referenced herein only apply to pets and not service animals.

For Harbour Beach Resort Only: Harbour Beach Resort does not accept pets. No animals, pets or dogs are permitted on property. Service animals are permitted with strict pre-authorization from resort management. Emotional support animals are not considered service animals under ADA titles I and II and will not be permitted.

Failure to comply with any and all items stated within the Dog Friendly Policy will result in the requirement for the guest to immediately remove any pet from the resort, up to and including immediate cancelation of reservation and forfeiture of Security Deposit. Furthermore, all penalty policies under the Westgate Resorts Terms & Conditions will apply.

Service Animal Policy:

Service animals are not subject to the Dog Fee or Unauthorized Dog Penalty Fee. However, service animals are subject to damage assessments under the Dog Friendly Policy should they cause any damage to a room/suite. Please note that emotional support animals are not considered service animals under ADA titles I and II and will not be recognized under the Service Animal Policy. Emotional support dogs will be required to follow the Dog Friendly Policy and any associated fees.

Dogs and certain miniature horses (height 24-34 inches, weight between 70 & 100 pounds) are eligible to be recognized as service animals under Titles II and III of the ADA.

A service animal is a dog or a miniature horse that is individually trained to do work or perform tasks for the benefit of a person with a disability. Examples of such work or tasks include guiding people who are visually impaired, alerting people who have hearing loss or are considered deaf, pulling a wheelchair, alerting or protecting a person having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a service animal has been trained to provide must be directly related to the person’s disability. Animals whose sole function is to provide comfort or emotional support may not qualify as service animals under the ADA.

Generally, Title II and Title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are normally allowed to go. For example, in the hotel it would be inappropriate to exclude a service animal from common areas such as dining rooms. However, it may be appropriate to exclude a service animal from kitchen areas where the animal’s presence may compromise a sanitary environment for food preparation.

Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

When it is not obvious what service an animal provides, only limited inquiries are allowed. Team members may ask two questions: (a) is the dog/miniature horse a service animal required because of a disability? and (b) what work or task has the dog/miniature horse been trained to perform? Team Members cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the service animal, or ask that the service animal demonstrate its ability to perform the work or task. Also, when the animal’s service is open and obvious, a Team Member should refrain from any inquiry.

. A person with a disability cannot be asked to remove the service animal from property unless: (a) The service animal is out of control and the handler does not take effective action to control it. (b) When it is determined that the animal’s behavior poses a direct threat to the health or safety of others. (c) The service animal is not housebroken. When there is a legitimate reason to ask that a service animal be removed, team members must offer the person with the disability the opportunity to obtain the goods or services without the animal’s presence.

The mandatory cleaning fee is waived for service animals. Damage caused by a person with a disability or their service animal will be charged according to the hotel’s standard procedures.

Team Members are not required to provide care or food for a service animal.

Westgate Reservations is part of the CFI group

How to Easily Cancel Your Westgate Resorts Membership | Westgate Resorts Reviews

Are you thinking about canceling your Westgate Travel Club membership?

If so, you’re not alone. Many people have found that the club’s benefits don’t outweigh the costs, or that they simply don’t use the club enough to justify the membership fee.

If you’re considering canceling your membership, there are a few things you need to know. First, you’ll need to read the terms and conditions of your membership agreement carefully. This will tell you how much notice you need to give, and what fees you may be charged.

Second, you’ll need to contact Westgate directly to cancel your membership. You can do this by phone, mail, or online.

Once you’ve canceled your membership, you’ll be able to enjoy all the benefits of being a non-member. This includes free parking, waived resort fees, and discounts on food and beverages.

In this article, we’ll walk you through the process of canceling your Westgate Travel Club membership. We’ll cover everything from reading your terms and conditions to contacting Westgate to cancel your membership.

So if you’re ready to take the next step, keep reading!

If you’re thinking about canceling your Westgate Travel Club membership, there are a few things you need to know before you make a decision. This guide will provide you with all the information you need, including the cancellation policy, the fees involved, and the impact on your benefits.

What You Need to Know Before You Cancel

• The cancellation policy . Westgate Travel Club has a 30-day money-back guarantee on new memberships. This means that you can cancel your membership within 30 days of purchase and receive a full refund. After 30 days, your membership becomes non-refundable.
• The fees involved . There are no fees to cancel your Westgate Travel Club membership. However, if you have any outstanding balances on your account, you will be responsible for paying those off.
• The impact on your benefits . If you cancel your membership, you will lose access to all of the benefits that come with being a member, including:
• The ability to book Westgate Resorts at discounted rates
• Access to Westgate Rewards points
• The opportunity to participate in Westgate events and promotions

How to Cancel Your Membership

To cancel your Westgate Travel Club membership, you can either:

• Call Westgate Travel Club customer service at 1-800-909-8878.
• Email Westgate Travel Club customer service at [email protected]
• Write to Westgate Travel Club at:

Westgate Travel Club P.O. Box 28188 St. Louis, MO 63146

The timeframe for processing your cancellation

Once you have submitted your cancellation request, it will take Westgate Travel Club up to 30 days to process your request. During this time, you will continue to have access to all of the benefits of your membership.

If you’re considering canceling your Westgate Travel Club membership, be sure to weigh the pros and cons carefully before making a decision. By understanding the cancellation policy, the fees involved, and the impact on your benefits, you can make an informed decision about whether or not to cancel your membership.

Additional Resources

• [Westgate Travel Club Cancellation Policy](https://www.westgateresorts.com/travel-club/cancellation-policy/)
• [Westgate Travel Club Customer Service](https://www.westgateresorts.com/travel-club/contact-us/)

How to Cancel Your Westgate Travel Club Membership

If you’re no longer using your Westgate Travel Club membership, you may want to cancel it. Here’s how to do it:

1. Log in to your Westgate Travel Club account. 2. Click on the “My Account” tab. 3. Click on the “Membership” link. 4. Click on the “Cancel My Membership” link. 5. Enter your reason for canceling and click on the “Continue” button. 6. Read the cancellation agreement and click on the “I Agree” button. 7. Click on the “Cancel My Membership” button.

Your membership will be canceled immediately. You will not be able to use your Westgate Travel Club benefits after your membership is canceled.

What to Do After You Cancel

After you cancel your Westgate Travel Club membership, you may want to do the following:

• Get a refund for any unused benefits. If you have any unused benefits, you may be able to get a refund for them. To do this, contact Westgate Travel Club customer service and ask for a refund.
• Close your account. You may also want to close your Westgate Travel Club account. To do this, contact Westgate Travel Club customer service and ask them to close your account.
• Avoid being charged again. Make sure that you cancel your Westgate Travel Club membership before your next billing cycle. If you don’t cancel your membership, you will be charged for another year of membership.

Other Resources

Here are some links to helpful articles and resources about canceling your Westgate Travel Club membership:

• [Westgate Travel Club Membership Cancellation](https://www.westgateresorts.com/membership/cancellation/)
• [How to Cancel Your Westgate Travel Club Membership](https://www.thebalance.com/how-to-cancel-your-westgate-travel-club-membership-4178766)
• [Westgate Travel Club Membership Cancellation FAQs](https://www.westgateresorts.com/membership/cancellation-faqs/)

Canceling your Westgate Travel Club membership is a simple process. By following the steps above, you can cancel your membership and avoid being charged again.

How do I cancel my Westgate Travel Club membership?

To cancel your Westgate Travel Club membership, you can either call us at 1-800-222-9462 or submit a request online.

What is the cancellation policy?

Memberships can be cancelled at any time for a full refund of the annual membership fee, less any applicable taxes.

What if I have already used some of my benefits?

You will still be entitled to a full refund of your annual membership fee, less any applicable taxes.

What if I have a balance on my Westgate Rewards account?

Your balance will be forfeited when you cancel your membership.

Will I be able to use my Westgate Rewards points after I cancel my membership?

No, you will not be able to use your Westgate Rewards points after you cancel your membership.

Can I rejoin Westgate Travel Club in the future?

Yes, you can rejoin Westgate Travel Club at any time. However, you will not be eligible for a full refund of your annual membership fee.

canceling your Westgate Travel Club membership is a simple process that can be completed online or by mail. By following the steps outlined in this article, you can easily cancel your membership and get a full refund of your unused points.

Here are some key takeaways from this article:

• You can cancel your membership online at www.westgateresorts.com/myaccount/membership/cancellation.
• You can also cancel your membership by mail by sending a letter to Westgate Resorts, Attn: Membership Department, 800 North State Road 7, Suite 100, Altamonte Springs, FL 32701.
• You must provide your name, address, and Westgate Travel Club membership number when you cancel your membership.
• You will receive a full refund of your unused points within 30 days of canceling your membership.

If you have any questions about canceling your Westgate Travel Club membership, you can contact customer service at 1-800-800-9900.

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TERMS AND CONDITIONS OF LEISURE TIME PASSPORT

Resort Getaways

Getaways are resort accommodations of seven nights.  We cannot guarantee the fulfillment of a specific request. Holidays and highly demanded weeks are generally not available through the Program.  Getaway confirmations are FINAL and NONREFUNDABLE.  Getaway accommodations may only be used for personal and noncommercial purposes. Only the individual named on the confirmation and persons traveling with that individual may occupy the accommodations. Members are expressly prohibited from selling or renting their Getaway accommodations or otherwise using them for commercial purposes. The applicable Getaway fee is based upon the unit size, the location of the accommodations, and the occupancy date, and is subject to any applicable tax. Some jurisdictions have imposed a tax on the occupant of resort accommodations. Consequently, any bed tax, transient occupancy tax, or similar tax that is imposed shall, in those circumstances, be the responsibility of the Getaway purchaser. You may be required to contact the resort to which you are confirmed prior to arrival to prepay taxes and certain other resort fees. Additionally, you are responsible for all personal charges (e.g., telephone calls, meals, and use of resort amenities) at the resort, and any mandatory all-inclusive meal plan or other permissible charges imposed by the resort, as well as any damage to or loss or theft from the resort accommodations and facilities that are caused by Members or their guests.  WVT reserves the right to limit the number of Getaway confirmations issued to a particular Member annually or during in any given occupancy period or the number of units confirmed to a Member for any given resort or travel date. Additional terms and conditions may apply. 

Members earn 3 Loyalty Points per each $1 dollar paid for a Resort Getaway excluding taxes and charges.   Loyalty Points will be awarded for all-inclusive and/or resort fees that are paid to WVT in connection with payment of the Resort Getaway.

Members can redeem available Loyalty Points to pay for partial or full cost of a Resort Getaway, excluding taxes and any insurance.  Loyalty Points may be redeemed to pay for all-inclusive and/or resort fees collected by WVT in connection with payment of the Resort Getaway.

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Terms and Conditions

External banking, interval international cruise request.

Please make sure to contact Interval International directly with the reservation information to finalize the cruise request. If you decide to cancel the request the you will need to contact Westgate Resorts in order to finalize the cancellation.

Request First/Small Exchange

Please make sure to contact the exchange company directly with the reservation information to finalize the deposit. If you decide to cancel the deposit you will need to contact Westgate Resorts in order to finalize the cancellation.

Resort Policies

Hotel policy.

A valid photo ID, such as a driver's license or passport, is required at check-in. Your major credit card will be pre-authorized for a security deposit for any incidental charges (varies per hotel). If you do not have a major credit card, some properties will accept a cash deposit. Special requests such as a rollaway or cribs are subject to availability and additional fees. Depending on the hotel policy, extra person charges and fees for hotel amenities, including parking fees may apply. All transactions are final. These terms and conditions are subject to change by Hotel Provider without notice. Package and handling fees may apply.

Float Ownership Policies

Any travel date cancellation or change within sixty (60) calendar days of arrival will result in a re-booking fee. Rebooking (59-31 days) If you to need to cancel or change a reservation within 59 – 31 days of arrival, there will be a $100 charge associated with doing so. Rebooking (<30 days) If you need to cancel or change a reservation within 30 days or sooner of arrival, there will be a $200 charge associated with doing so.

Fixed Ownership Policy

Any travel date cancellation or change, after the reservation has been confirmed, will result in a developer exchange fee. The developer exchange fee is non-refundable and non-transferable.

Expired Usage Reinstatement Policies

The Reinstatement Fee is non-refundable and non-transferable. Rebooking policy: If traveling to your home resort, please refer to the Float Ownership policy. If traveling to a different property, please refer to the Developer Exchange policy.

Seasonal Upgrade Policies

The seasonal upgrade fee is refundable and/or transferable.

Unit Upgrade Policies

The Unit Upgrade Fee is refundable and transferable.

Pet Policies

Pet Policy: A $150.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One (1) dog or one (1) cat is allowed per unit and must not exceed sixty (60) pounds. Guests with service animals will not be charged any of the above fees. See our Terms & Conditions for the full details of the pet policy.

Las Vegas Resort & Casino Policies

*The confirmation letter is generated from the LMS system.

In the event your deeded unit is not available, you may be assigned a unit that is of equal value. The sleeping capacity will remain the same, but amenities may vary.

To view additional Terms and Conditions, please visit:

Central Florida Investments, Inc., Westgate Resorts, Ltd., and their related or affiliated entities (collectively 'Westgate', 'we', 'us, or 'our') provide this website (the 'Site') to you subject to these Terms and Conditions of Use ('Terms'). By using or accessing this Site in any way you agree to these Terms and to comply with these Terms, which we may update from time to time without notice. All amended Terms shall automatically become effective when posted on the Site. Your continued use of the Site after any changes in these Terms constitutes your consent to such changes. Certain services available through our Site, especially services for which you are asked to subscribe or pay money, may have their own additional terms and conditions that will apply to your purchase or use of that particular service and which will control in the event of any conflict with these Terms. These Terms govern the use of this Site by viewers and other users. If we have entered into a separate contract with a party for the insertion or other placement of content, advertising or other materials on any of our Sites, then the terms of such separate agreements will govern our relationship with such parties.

REGISTRATION, PASSWORD AND SECURITY. Whenever you provide us information on our Site, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or if we have reasonable grounds to suspect that the information is, untrue, inaccurate, not current or incomplete, Westgate or its third party suppliers may suspend or terminate your access to our Site and refuse any and all current or future use of our Site (or any portion thereof). If any portion of our Site requires you to register or open an account you may also be asked to choose a password and a user name. You should select a password that would not be obvious to someone trying to guess your password. You should change your password regularly as an added precaution. You are responsible for maintaining the confidentiality of the password, user name and other account information. You are fully responsible for all activities that occur using your password or account identification. You agree to immediately notify Westgate of any unauthorized use of your password or account or any other breach of security. Westgate is not be liable for any loss or damage that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may not use anyone else's account at any time, without the permission of the account holder. Westgate intends to take industry-accepted precautions from time to time to secure our Site or portions thereof, and some portions of the Site may be labeled as 'secure' in accordance with industry practice in connection with the use of such precautions. However, you understand and agree that such precautions do not guarantee that use of the Site is invulnerable to all security breaches, and that Westgate makes no warranty, guarantee, or representation that use of our Site is protected from all viruses, security threats or other vulnerabilities.

USE, STORAGE, AND OPERATION OF OUR SITE. Westgate may set limits regarding our Site and the use of any features or services associated with our Site, including (where applicable) limits on the duration or amount of storage of postings, e-mail and other user-provided content, or the number or size of messages to or from a user. We are not liable for the deletion, garbling or loss of messages, other communications, or other content maintained or transmitted by our Site. We may change or terminate our Site or any part of it without notice or liability. We may terminate or change your password, account, or use of all or any part of our Site and may remove any content from our Site without notice and for any reason, including lack of use or violation of these Terms. We reserve the right to log off accounts that are inactive for an extended period of time. Other than for non-commercial, personal use, you may not copy, display, distribute, download, license, repost, reproduce, sell or otherwise transmit any of the material or information from our Site without our prior, express, written consent. We use our best efforts to ensure that the information provided to you and accessible by you on the Site is accurate, but we make no warranty or representation regarding the accuracy of the information. Use of our Site is at your own risk. We are not responsible for any payment or other transaction that does not post timely to your account for any reason, including but not limited to, internet service interruption, errors in transmission of data, or temporary or permanent termination of your authorization to use the Site.

DISCLAIMER OF WARRANTIES. ELIGIBLE ACCOUNT WITH MULTIPLE OWNERS. If an Eligible Account is owned by more than one person, each owner individually has the right to provide us with instructions, make any decision, information or make any request associated with their Eligible Accounts. We may act on the instructions of any owner without our having liability to any obtain any owner. Please refer to the specific agreements for your Eligible Accounts and Online Financial Services for more details.

NOTICES AND COMMUNICATION. Generally, except as expressly provided otherwise in this Agreement, we will provide you notices and other information regarding your Eligible Account, Online Financial Service, or the Service (collectively "Account Related Information") through mail, electronically, or by other means available. This information will be sent to the postal or electronic address ("E-Address") of the owner of the applicable Eligible Account or Online Financial Service as reflected in our records, unless a different postal or electronic address has been specified in accordance with procedures we may establish from time to time. The E-Address may be an e-mail address, other Internet address, text messaging number, or other electronic access address provided to us in accordance with this Agreement. The person receiving the notice is responsible for providing copies of all Account Related Information to all joint owners, delegates, or other persons with access to the applicable Eligible Account or Online Financial Service. We reserve the right at all times to communicate all Account Related Information to you through the U.S. Postal Service or overnight courier, at our sole option.

ELECTRONIC DELIVERY AND COMMUNICATION. Unless otherwise required by applicable law, if we are required to provide you with information in writing, we may, at our option, send it electronically either: to your E-Address, by posting the information on our Website and/or sending you a notice to your postal address or E-Address (either separately or as part of an account statement) telling you that the information has been posted and providing instructions on how to view it, or to the extent permitted by law, by posting the information to our Website. You agree that we may satisfy our obligation to provide you with an annual copy of our Privacy Policy by keeping it available for review on our Website. You agree that we may from time to time make telephone calls and send text messages to you in order for us to: service your accounts, collect any amount you may owe, or discuss our relationship, products and services with you. The ways we may call you include using prerecorded/artificial voice messages and/or through the use of an automatic dialing device. We may call you and send text messages to you at any telephone number you have provided to us, including mobile/cellular telephone numbers that could result in charges to you. (this covers all notices and expired credit cards, online statements, etc).

Pre-Registration Terms and Conditions

A $100.00 pet deposit is required at the time of check-in. If there is no damage upon check-out, the deposit will be returned. At check-in, guests are required to advise the Front Desk that they have a pet. A $170.00 pet cleaning fee will be assessed to all guests traveling with their pet. If a guest does not advise the Front Desk that they have a pet and a pet is found in the room, the guest will be charged $190.00, in addition to the $100.00 deposit. Guests are fully responsible for their pet's actions and any damages that may occur. While the pet is in the unit, it is expected to be supervised at all times. Please reference Westgate Resorts Pet Policy and Procedures for our comprehensive pet policy.

NON-SMOKING POLICY

This is a smoke-free resort. No smoking is permitted in any guest room or common area. A cleaning fee will be assessed to any guests whom are found to have violated this policy.

CREDIT CARD AUTHORIZATION HOLD

This credit card and matching identification must be presented at check in. A credit card is required for a $50.00 authorization to cover any incidental charges incurred during your stay. Your bank will release the authorization within 7-10 business days.

AUTHORIZATION ON DEBIT CARDS

This is not a sale, however, it does 'hold' funds in your checking account. Therefore, you may not have access to these funds for a certain amount of time as some banks will hold the authorization for up to 30 days.

AUTHORIZATION FOR ALL CHARGES INCURRED

I agree that, if indicated party fails to pay any part or the full amount of any incurred charges, I authorize the resort to charge my credit card for payment of my account. This serves as authorization for Westgate Resorts to place all charges incurred during your stay to the credit card presented at the time of check-in.

Westgate Rewards Bonus Week Terms and Conditions

This Bonus Week Certificate may be redeemed for usage at any of the participating Westgate Resorts (see below for a list of available locations).

The use of the Bonus Week Certificate may only be used at a participating Westgate Resort and is subject to payment of the applicable fees as set forth herein and is based upon program and resort availability. In order to use the Bonus Week Certificate, the following fee shall be due upon reservation confirmation:

$299 for a Studio/Efficiency or Hotel unit; $399 for a One (1) Bedroom unit; or $599 for a Two (2) Bedroom unit.

Only Hotel units are available for use at Westgate Las Vegas Resort located in Las Vegas, Nevada through this Bonus Week Certificate.

This fee is inclusive of all applicable fees and taxes. Excluded from the fee are all transportation and incidentals, including but not limited to in-room movies, telephone calls and meals.

The Bonus Week Certificate is not valid for use with Interval International, RCI, Westgate Cruise & Travel or any other Exchange Company.

The prevailing Developer Exchange Fee is waived and does not apply to the use of this Bonus Week Certificate.

This Bonus Week Certificate may not be used prior to six (6) months or more than sixteen (16) months from the date of execution of the Contract for Purchase and Sale. The Bonus Week Certificate cannot be renewed, extended, modified or transferred to another party.

The Purchaser's account must be in good standing at the time of the initial reservation and at the time of scheduled occupancy of the Bonus Week. Specifically, the purchaser must be current on all payments due pursuant to the Purchase Agreement, the Purchase Money Mortgage and Timeshare Declaration; this includes full payment of all initial purchase deposits, current principal and interest payments, maintenance fees and real estate taxes. In the event sums are not paid as agreed, occupancy may be denied at the Developer’s sole discretion.

Advance deposits may be refunded provided the Bonus Week reservation is cancelled at least 30 days prior to the scheduled reservation. Failure to arrive on the scheduled date may be subject to a non-refundable cancellation fee. Any new reservation shall be subject to a $200.00 rebooking fee which shall be payable at the time of the new reservation confirmation.

Allowable occupancy will be based upon the Bonus Week program and resort availability, and within the respective weeks listed below. Westgate Resorts makes no representation as to the availability of any particular dates, resort, or room type.Advance deposits may be refunded provided the Bonus Week reservation is cancelled at least 30 days prior to the scheduled reservation. Failure to arrive on the scheduled date may be subject to a non-refundable cancellation fee. Any new reservation shall be subject to a $200.00 rebooking fee which shall be payable at the time of the new reservation confirmation.

In order to check availability or to confirm your Bonus Week reservation, please contact us at 1-800-925-9999 .

Bonus Week Usage Windows (Based on Timeshare Calendar weeks)

Orlando, FL

Gatlinburg, TN

Las Vegas, NV

Myrtle Beach, SC

River Ranch, FL

Branson, MO

Park City, UT

Williamsburg, VA

Westgate Vacation Villas Resort & Spa, Westgate Town Center Resort & Spa, Westgate Towers Resort, Westgate Towers North Resort, Westgate Leisure Resort, Westgate Palace Resort, Westgate Blue Tree Resorts and Westgate Lakes Resort & Spa (all of which are located in the Orlando, Florida area); Westgate River Ranch Resort & Rodeo located in River Ranch, Florida; Cedar Ridge at the Woods, Logger's Point at the Woods, Westgate Branson Woods Resort and Roark at Emerald Pointe located in Branson, Missouri; Westgate Tunica Resort located in Tunica, Mississippi; Westgate Historic Williamsburg Resort located in Williamsburg, Virginia; Westgate Myrtle Beach Oceanfront Resort located in Myrtle Beach, South Carolina; Westgate Smoky Mountain Resort & Spa located in Gatlinburg, Tennessee; Westgate Park City Resort & Spa located in Park City, Utah; Westgate Painted Mountain Golf Resort located in Mesa, Arizona; and Westgate Flamingo Bay Resort and Westgate Las Vegas Resort & Casino located in Las Vegas, Nevada.

Westgate Splitting Deposited and Reinstated Weeks

Deposited and Reinstated usage may be split, but upon doing so, the remaining days not used in the initial reservation will be subject to restrictions.

For Deposited Usage that is split, the remaining days must be used within one year of the usage year stated on the original week. For example, if a deposited week with a 2018 Usage Year was booked using three days in 2019, the remaining four days are still available but must be used in 2019. If that same week was booked using three days in 2020 instead, the four days would be forfeit.

For Reinstated Usage booking partial nights, any remaining days are immediately forfeited. For example, a reservation using three nights from a 2017 week that was reinstated in 2019 would only be allowed those initial three nights which would need to be booked within 2019. The remaining four nights would be forfeit. 2017 Usage will no longer be available after 2019.

Use your Resort Credit?

You have available Resort Credits which can be used to cover recent purchases at Westgate Lakes Resort. Would you like to use your Resort Credit now to cover these purchases?

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Cancel Westgate Resort Timeshare

• Thread starter FNPof1MS
• Start date Jan 18, 2023
• Tags cancel recission timeshare westgate westgate resort gatlinburg
• Jan 18, 2023

TUG Review Crew: Veteran

FNPof1MS said: Hopefully we will receive something in writing acknowledging that the contract has been cancelled. Thank you to the forum for saving us 21k. Warning to all....STEER CLEAR OF WESTGATE PREDATORS!!! They are liars, cheaters, and thieves. Westgate has no legal obligation to provide you with written confirmation of your rescission (cancellation). They are only obligated by law to process your timely and properly submitted rescission and issue a 100% refund within 45 days. No more, no less. Good job and well done! You are absolutely correct about "Wastegate"; they are lower than pond scum, in my personal opinion. P.S. Rescission timeframes are determined by individual state law. You are lucky that your encounter was in TN which (along with FL) has the longest rescission period in the U.S. at 10 days. Believe it or not, there are several states in which the allowed rescission period is actually as short as 3 days (although it's 5-7 days in most states). Again, well done avoiding the clutches of slimy Wasteghate. Click to expand...

Passepartout

FNPof1MS said: Hello, I am new to this group but I do believe that it got my husband and I out of a 21k mistake that we made while vacationing in Gatlinburg. After we got home from vacay, I started reading through all of the documents on the CD Rom that was provided, checking into the interval international program, and realized that there was a lot of things that we were NOT told and things that were told to us in a different manner at closing. Then the light bulb popped on....we are still within the recission period according to the Tennessee state law. I googled some things and found this forum which helped guide me through the recission process. We still haven't received any kind of letter from the resort stating that the contract has been cancelled. Really don't know if we ever will. I am keeping a log of the process and here it is below: Contract signed 12/28/22 at Westgate Gatlinburg. Rescission periods ends 10 days after signing on 1/6/23. Postmarked rescission letter USPS Priority Express with return receipt on 1/5/23 Received at Westgate Ocoee FL on 1/6/23 at 10:36a and signed for by Lakeisha Smith Postmarked a copy of rescission letter with owner kit and computer tablet to Westgate Gatlinburg Certified USPS Priority Mail with return receipt on 1/6/23 Westgate Gatlinburg Received package on 1/9/23 at 9:34 am. Awaiting return receipt. Westgate removed automatic payment status from account either on 1/9/23 or 1/10/23 I canceled my debit card 1/10/23 and requested a new one to prevent any future charges to card. 1/10/23 at 11:30am received call from Westgate Gatlinburg but I did not answer the call. 1/11/23 at 12:38pm received call from Westgate Gatlinburg but I did not answer the call. 1/11/23 at 4:22pm received call from Westgate Gatlinburg but I did not answer the call. 1/12/23 Received return receipts from Westgate Ocoee FL address and Westgate Gatlinburg TN address. 1/15/23 at 3:41pm received call from Westgate Gatlinburg but I did not answer the call. 1/16/23 Checked Westgate Owner account online and the account number is no longer linked to the Westgate.com account. 1/17/22 at 11:25am received a call from Brandon Mayes with an Alabama area code. I answered and he was with Westgate trying to find out why we wanted to cancel the contract and what discrepancies we found that were not discussed at closing. Repeatedly told him that it really doesn't matter but we are within our rescission period and by Tennessee state law they must honor our request. Told him that I did not want to receive any more phone calls from anyone at Westgate. Finally he shut up and said that they were working on processing the cancelation and that the refund would be issued in about 2 weeks. 4 minute and 35 second call. On 1/18/23 I check my bank account and on 1/17/23 had received refund from Westgate Resort back to account in the amount if $609. This is what has taken place so far with my cancellation process. Hopefully we will receive something in writing acknowledging that the contract has been cancelled. Thank you to the forum for saving us 21k. Warning to all....STEER CLEAR OF WESTGATE PREDATORS!!! They are liars, cheaters, and thieves. ReplyForward Click to expand...

Same way I found this forum, the fine people here helped me rescind my mistake. That was a couple years ago, and still check in here. Congrats on saving all that $$$$, the salesmen are slick liars.  

TUG Review Crew: Expert

• Jan 19, 2023

CPNY said: Congrats!!!! Now go buy resale Click to expand...

dioxide45 said: But don't buy Westgate resale... Click to expand...

• Jan 26, 2023

FNPof1MS said: I think we are just gonna steer clear of timeshares all together and just continue to vacation like we have in the past. Click to expand...

• Sep 3, 2023

magus95 said: This is very helpful, thank you so much for sharing this. I would like to ask you some questions, l need help. I just signed this contract last Saturday 26, August. After going home l read all the reviews and found out this is not a business you can profit from or any investment. I told the seller l did not want this and that l had a lot of doubts, she told me l needed to contact customer service. But l just started to read the contract and do more research. I sent an email saying that l am using my rescission period to cancel this. A witness signed and l notarized a copy in English and Spanish + a copy of the contract. I added the letter with my foreign country address ( the same as the contract has) and not my US address. However, to send this letter and the kit they gave me separated with UPS, (l added my US address because it can not be international). The next day was delivered and signed by someone. I called Westgate they did not confirm they received the mail ( l sent it to the address they provided in the contract). I sent it again on September 1 (day 7) l did this from NYC. I notarized and sent this via “Priority Mail” with a return receipt. ( I have pictures of everything) Now l am checking the updates ( it is been more than a day and cit has not been delivered yet and Monday is Labor Day) Today Sept 3, ( day 10) my reaction period l am gonna send a certified mail, notarized with the same letters in English and Spanish + the copy of the contract they provided. When l called them, they contacted me with the ( lawyer of West Gate to help you sign the contract) She tried to negotiate with me to stay with them but l told them l did not want to and expressed to her that any time l call they try to do that and that is causing me anxiety, l just called for updates. She told me that she is canceling it and it takes around 20 days, but I do not trust them. (l just want to make sure l am following the right steps to cancel this successfully) l researched online it says sometimes there's is a “fee of cancellation” but there is ok information about this in the contract. Does anyone knows about this? I am worried because the first mail was notarized and sent via UPS ( l do not have a receipt, just the proof they received it) The other priority email notarized l sent on Sep 1 ( day 7 of the rescission period) was not delivered yet and it has a return receipt but since it was a priority Neill does not think it has the stamp date. I am sending another one today Sunday ( day 9 of the precision period) l am notarizing and sending via USPS as a. “Certified return receipt mail”. I am super nervous about this. If you could respond to this and advise 'd appreciate it. Click to expand...

Passepartout said: RELAX! You have done everything more than properly. This seller will try any- and everything to get you to sign up, but even THEY know not to mess with the rescission laws. They WILL process your rescission. That said, they are under no obligation to inform you of the progress or the completion of the rescission. You may not know until you see a refund of your down payment to your credit card or bank account. Stay off the phone with them. All they will do is try to re-negotiate and change your mind. Go celebrate that you dodged this bullet. After the money is safely back in your hands, and if timeshare still interests you, c'mon back and do some reading to learn about buying resale, and renting and not buying a timeshare at all. One sentence in your original post stuck with me. Timeshare is NOT an INVESTMENT! Jim Click to expand...

magus95 said: Hello Jim! Thank you so much for responding my post! I really appreciate it. I am in more relaxed now. Do you know how many days do they have to make my refund? When should l expect them to do that? Click to expand...

Passepartout said: We think it depends on when the refund hits your account. It could take up to 45 days from when they start the rescission. Probably won't take that long. We know it's stressful, but just know you did your part as required. You did good to free yourself of those leeches. Click to expand...

• Sep 4, 2023

• Sep 5, 2023

"The total of the contract was for 10 000 dollars plus Manteinance fee My down payment was 1100 Hopefully they give me back! I sent the letter on cancelation on my ten days now l am in day 12" Click to expand...

• Sep 7, 2023

magus95 said: Thank you so much! I’ll Update you on this! Thank you so much! A question, Should l expect to receive the full downpayment? Click to expand...

FNPof1MS said: 1/24/23 Update everyone: We actually received a confirmation letter of cancellation from Westgate on 1/24/23 with a receipt for refund also enclosed. I was completely shocked. Again, we are so thankful for finding this site and taking action immediately because we saved a crap load of money!!! Click to expand...

magus95 said: I sent my letter and l am nervous about waiting for them. I called them they told me it would take 20 days. I want to ask you if your letter of cancelation was notarized.? Click to expand...

Years ago when we bought into Grand Mayan in San Jose del Cabo and decided it was a mistake in the first 24 hours we had the help of a Timeshare Executive at a different Timeshare. He suggested strongly that we have our rescission Notarized in San Jose del Cabo. He reviewed what we typed up and gave us directions to a Photocopy Center and a Notary. We had several copies prepared and had each copy Notarized.  

theo said: Rescission correspondence signature(s) do not need to be notarized, but the cancellation letter must be signed by all buyers who originally signed the contract. By applicable (Federal) law, 100% refund must be issued within 45 days, but it rarely takes more that 2-3 weeks. Stay off the phone with these people . No good can possibly come from any such unnecessary (and more important, legally meaningless) phone conversations. Click to expand...

• Jun 29, 2024
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• Cancellation . You may cancel your Membership as follows:
• For Non-Florida Resident Cancellation (10 Day Cancellation): YOU MAY CANCEL YOUR MEMBERSHIP AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE TENTH (10TH) CALENDAR DAY AFTER THE DATE OF THIS AGREEMENT. The notice must be postmarked by midnight of the tenth (10th) calendar day following the on which this contract is signed by you. The day on which the contract was signed is not included as a “calendar day,” and if the tenth calendar day falls on a Sunday or legal holiday, then the right to cancel this contract expires on the day immediately following that Sunday or legal holiday. Following the tenth (10th) calendar date after the effective date of the Membership Agreement, You may cancel at any time, subject o payment of any outstanding balances owed by you. Please consult the Notice of Cancellation signed by You as part of your Membership Agreement to review your full cancellation rights. TO CANCEL YOUR MEMBERSHIP AGREEMENT, MAIL OR DELIVER A SIGNED AND DATED COPY OF YOU CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE OF CANCELLATION, OR SEND A TELEGRAM, TO : WG Cruise & Travel Collection Attn. Cancellations, 15147 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85254 OR give cancellation via any method that will allow you to prove that you gave notice, including electronic mail, facsimile or personal delivery.
• For Florida Resident Cancellation (30 Day Cancellation): You may CANCEL this transaction, without any cancellation fee, penalty, obligation or stated reason for doing do, within THIRTY (30) CALENDAR DAYS from the above date or the date of receipt of the Certificate, whichever occurs later. The notice must be postmarked by midnight of the thirtieth (30 th ) calendar day following the date on which this Membership Agreement was signed by you. The day on which the contract was signed is not included as a “calendar day,” and if the thirtieth calendar day falls on a Sunday or legal holiday, then the right to cancel this contract expires on the day immediately following that Sunday or legal holiday. Following the thirtieth (30 th ) In addition to any right to otherwise revoke an offer, Subscriber may cancel enrollment up to midnight of the thirtieth (30th) calendar date after the effective date of the Membership Agreement, You may cancel at any time, subject to payment of any outstanding balances owed by you. TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE OF CANCELLATION, OR SEND A TELEGRAM, TO: WG Cruise & Travel Collection Attn. Cancellations, 15147 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85254 or by email at [email protected] , or otherwise by logging into their online account to cancel the enrollment. Cancellation requests postmarked later than thirty (30) days after the enrollment date will not be honored. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. NOT LATER THAN MIDNIGHT FOLLOWING THIRTY (30) DAYS FROM THE DATE OF TRANSACTION ABOVE OR GIVE CANCELLATION VIA ANY METHOD THAT WILL ALLOW YOU TO PROVE THAT YOU GAVE NOTICE, INCLUDING ELECTRONIC MAIL, FACSIMILE OR PERSONAL DELIVERY.
• Cancellation After the Initial Membership Term Member will be automatically renewed into the Renewal Term, except upon Member’s notice to Provider of non-renewal made pursuant to the Additional Membership Term Notification, and thereafter Member shall be deemed to have elected into the Renewal Term in exchange for the then-applicable Annual Renewal Fee.
• Arrivia’s Right to Cancel If You are in default under Your Membership Agreement, We may (i) suspend Your right to use and enjoy any and all Membership Benefits, including but not limited to booking travel, redeeming certificates and/or redeeming any Promotional Credits, (ii) terminate Your Membership Agreement and all Membership Benefits thereunder immediately, and/or (iii) retain the Purchase Price and all other amounts paid by You to Us (collectively, the “ Substitute Amount ”) as liquidated damages for such default.
• Certificates/Promotional Credits. Depending on Your type of Membership, it may have included Certificates and/or Promotional Credits, whereas the redemption of Certificates will be determined based on the respective portion of the Purchase Price that was paid. The Certificates may require a redemption fee that will be charged when booking the respective travel, the redemption fee may vary from time to time in the sole discretion of Provider. The Promotional Credits are issued for incentive and promotional purposes only, and will be valid for twelve months from issuance, but may be extended in the sole and absolute discretion of the Provider so long as Your Membership remains active and in good standing. The Promotional Credits have no cash value and are subject to additional terms and conditions. See your Account the website for full Certificate and Promotional Credit terms and conditions related to the activation, redemption, expiration and any associated costs that will be Members responsibility.
• VACATION PURCHASES Subscribers, during the term of their Subscription, have The Best Value Guarantee (“BVG”). BVG requires written proof of the availability of the identical cruise vacation, hotels stay, resort vacation, at a lower rate to the general public within 48 hours of purchase by Subscriber. Rate identified in written proof will be verified by WG Cruise & Travel Collection. WG Cruise & Travel Collection will match any price that it verifies to be lower. Cruises must be for the identical cruise itinerary, ship, and sailing date and cabin category. Hotel and resort stays must be for the same dates, room types, and options. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a callback number are also excluded. BVG is valid for the cruise fare only at the time of booking. Subscriber may book travel backed by their BVG by calling the WG Cruise & Travel Collection call center at 1-800-572-6169 or on-line at www.westgatecruiseandtravel.com
• CRUISE EXCHANGE You can exchange Your rights to a Westgate resort week (“WG Week”) for points that will be provided by Us and are redeemable for cruise travel purchased through the WG Cruise & Travel Collection Program (“Experience Points”). Cruise Exchange will be available to all Members who are in good standing with Us and Westgate. Earning and Redeeming Experience Points. Members will be required to call Westgate to deposit their WG Week. Westgate will confirm the eligibility and collect a conversion fee of $169.00 ("Conversion Fee”). Once the deposit is complete, WG Cruise & Travel Collection will load Your account with the respective amount of Experience Points, for use towards full or partial payment on qualifying cruise bookings. Limitations. The usage of Experience Points for redemption, including minimums and maximums, are subject to change at the discretion of WG Cruise & Travel Collection, and without prior notice to the Subscriber. Experience Points cannot be combined with any other alternative currencies issued. Subscriber must redeem within 12 months of issuance.
• RESORT AND VACATION RENTAL STORE Resort rates are based on US Dollars, per reservation based on double occupancy, availability, the redemption of Travel Credits and can change without prior notice. Travel Credits may not be available for redemption on resort and vacation rental bookings or room types. Other restrictions may apply. SEE APPLICABLE CANCELLATION POLICY AS STATED IN YOUR BOOKING CONFIRMATION/RECEIPT. FURTHER, PLEASE NOTE THAT SOME RESORT RENTALS WILL CANCEL A BOOKING IF THE GUEST IS A NO-SHOW ON THE SCHEDULED CHECK-IN DATE. GUESTS ARE REQUIRED TO CONTACT THE PROPERTY DIRECTLY TO ADVISE OF A LATE CHECK IN, FAILING TO DO SO MAY LEAD PROPERTY TO CLOSE THE RESERVATION AS A NO SHOW AND PROPERTY MAY BE UNABLE TO ACCOMMODATE THE GUEST AFTER THE INITIAL CHECK IN DATE. Booking is not confirmed upon reservation, and final confirmation will be sent within 5 business days. Supplier imposed fees and charges may apply and are not included in the price, such as resort fees, parking, deposits, taxes, and other supplier-related charges. Available offers may vary based on availability, travel supplier, destination, arrival dates and specific property booked.
• Subscribers must have their subscription payments current by the date of the scheduled travel. Subscriptions that are terminated or expired prior to the date of travel will be collected at the time of booking
• WG Cruise & Travel Collection will apply any reasonable restrictions on Subscriber’s vacations as required by WG Cruise & Travel Collection’s Affiliated Resorts, Cruise Lines, Tour Operators, and Hotel providers.
• Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
• Information provided to Subscriber about cruises, resorts, experiential vacations, and hotels, is based on information obtained from the providers of such. WG Cruise & Travel Collection makes reasonable efforts to ensure that information provided to WG Cruise & Travel Collection is accurate and complete as of the date such information is published by WG Cruise & Travel Collection; however, WG Cruise & Travel Collection expressly disclaims any liability for inaccurate, incomplete, or misleading resort and cruise information.
• The total number of people occupying any vacation accommodations or participating in any tours confirmed by WG Cruise & Travel Collection must not exceed the maximum occupancy set forth in the WG Cruise & Travel Collection confirmation or guest certificate; otherwise, the resort or cruise line representative may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
• Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, soft drinks, alcoholic beverages, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, or other utility charges, security deposits and other fees or charges levied by the travel service provider. Government fees, taxes, and port expenses, including any handling charges for cruises are paid in advance to WG Cruise & Travel Collection. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against WG Cruise & Travel Collection in this regard.
• Subscribers and Subscribers’ Guests must occupy and use any accommodations received from WG Cruise & Travel Collection in a responsible, careful and secure manner. Subscribers are responsible for all damage, theft or loss caused by Subscribers and Subscribers’ guests.
• Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
• All Subscribers must be in good standing with their Vacation Ownership resort, vacation plan, or vacation club and all expenses associated with the Subscriber’s Vacation Ownership, vacation plan, or vacation club including but not limited to the payment of maintenance fees, assessments, common expenses, recreational fees, promissory notes, mortgage payments, taxes, and/or Subscription fees must be paid current as reported by the resort, vacation plan, or vacation club to WG Cruise & Travel Collection. WG Cruise & Travel Collection reserves the right to refuse to provide any services or benefits to Subscriber until such time as Subscriber’s resort, vacation club or vacation plan provides WG Cruise & Travel Collection with written confirmation that all obligations of the Subscriber have been fulfilled.
• Subscribers are required to be 21 years of age or older. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some travel providers may have additional age related and/or physical restrictions/ Please review the terms and conditions on the individual product descriptions for more details.
• IDENTIFICATION AND CONFIRMATIONS Subscribers and Subscribers’ Guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. WG Cruise & Travel Collection assumes no responsibility for identifying and/or advising travelers of immigration and customs requirements. No refund will be issued if Travelers fail to bring proper documentation and are refused travel provider services. Vacation Confirmations (“Confirmations”) are valid only if issued in writing by WG Cruise & Travel Collection. Subscriber is responsible for verifying al details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying WG Cruise & Travel Collection immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation. We will not be held responsible for any fees levied on the Subscriber as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the member. If confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond WG Cruise & Travel Collection’s control, you waive any and all claims against WG Cruise & Travel Collection. WG Cruise & Travel Collection reserves the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests misuse the WG Cruise & Travel Collection vacation accommodations or otherwise breach these Terms and Conditions. Penalties, including forfeiture of deposited monies may apply. A $25 per person service fee may be charged for any changes made to travel arrangements after initial confirmation.
• CANCELING VACATIONS AND/OR RESERVATIONS The fees asses by Us, OVC, and/or the travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through Us. Each travel provider has specific cancellation policies and penalties separate and apart from Ours. Travel provider policies may treat name changes and departure date changes as cancellation subject to re-booking and additional changes or cancellation fees may apply. WG Cruise & Travel Collection reserves the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company, or whose Subscription has been terminated or cancelled. In the event Subscriber must cancel any travel booking, please contact Our concierge immediately by phone, or in writing at the following address: WG Cruise & Travel Collection Attn. Cancellations, 15147 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85254 Cancellation will be effective on the date of receipt of the request by WG Cruise & Travel Collection (“Cancellation Date”). All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any WG Cruise & Travel Collection Deposits. A WG Cruise & Travel Collection vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refundability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation. If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date. We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party suppliers cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party suppliers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party suppliers.
• Silver Membership : Silver Members will receive access to the Program Benefits and will receive 500 Travel Credits that do not expire.
• Gold Membership : Gold Members will receive annual access to the Program Benefits and an annual allotment of 1,500 Travel Credits, which are valid for two years and then must be renewed or extended.
• VACATION CASH Vacation Cash may be applied towards the following travel products, whether booked online or over the phone with US, the purchase of future hotel, resort, air travel, and car purchases. Vacation Cash may also be applied to cruise/cruise tours that are booked over the phone with US. Vacation Cash is not valid towards cruise/cruise tour purchases booked online. Vacation Cash may not be used for travel insurance, shipping charges, taxes, or fees. Any Vacation Cash used towards air bookings will be capped at one hundred and fifty dollars ($150.00 USD) worth of Vacation Cash per transaction. Additionally, Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with Travel Savings Credits for cruise, tour, hotel, resort, and car. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
• POINTS Member may initially be awarded specific program loyalty points (“Points”) upon Membership enrollment, and subsequently when making qualifying Membership transactions. Points will be credited to the Membership account and may be redeemed towards partial payment, at time of checkout, to the net amount of a travel or other transaction completed through Us, whether purchased online or over the phone. Where applicable, Points may be converted Vacation Cash for use on subsequent, qualifying travel purchases through Us. Member must maintain their Membership account in good standing to earn or to redeem Points. Points have no cash value, and the usage of Points for redemption, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Certain other limitations or restrictions may apply based on Your individual program.
• Processing and servicing fees may be charged and are subject to change, from time to time, at the sole discretion of OVC without prior notice. The processing and service fees will be outlined during the booking process and on your receipt. Additional service fees may also be charged.
• A call center fee will be charged per booking for car and hotel, and per ticket for airlines ONLY when you call Us to book or arrange travel. You can avoid the call center fee by booking your car, hotel, and airline ticket online through the website. The call center fee may vary based on your membership type and the call center fee may vary from time to time at the Our sole discretion. Travel Credits may not be used as a form of payment for the call center fee.
• Depending on the term of Your membership, the redemption of certificates may be limited until certain monthly Subscription Fees have been paid as detailed on the Enrollment under Certificate Redemption Limitations, as applicable.
• Any Certificates issued to you as part of a subscription renewal, or otherwise, may require a redemption fee that will be charged when booking the respective travel. The redemption fee may vary from time to time at Our sole discretion. See the Certificate for full terms and conditions related to the activation, redemption, and any associated costs that will be the Subscribers responsibility.
• A $25 service fee will be charged for all returned checks and two or more instances of declined credit cards.
• Replacement or additional Subscription cards will be provided to Subscribers upon request. Subscribers may be required to pay a $5 per card processing fee to cover the associated costs.
• PAYMENT Our products and services may be purchased with any valid credit card. Member may purchase products or services with a debit card that displays a Visa or MasterCard. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with Member’s credit card or debit card transaction, OVC will make reasonable efforts to contact Member, but We reserve the right (without refund or credit) to cancel the confirmed booking if payment is denied by Members’ financial institution. Member will be responsible for any travel provider penalties assessed due to a payment being rejected by Member’s financial institution. To make different final payment arrangements or if Member experiences technical difficulties with the website or Member is not sure of the status of Member’s reservation or payment, please call Our concierge. In the event that Your credit card is declined at the time that OVC attempts to process any payment contemplated by this Agreement, You hereby authorize OVC to attempt to charge such card for lesser amounts until the charge is accepted. OVC agrees to provide you with pro-rated access to benefits in the event that OVC receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, OVC does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to OVC.
• CURRENCY All fees and charges are payable in United States Dollars (“USD”). However, the transaction prices may be stated in different currencies based on location.
• UPLIFT – PAYMENT PROGRAMS Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.
• Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees;
• Certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and
• C. Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.
• DISPUTE RESOLUTION POLICY Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and Our subsidiaries, directors, employees, agents, business partners, suppliers or vendors or any company offering products or services through Us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced. The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure. Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules. The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis. The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona. Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, We may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration. Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.
• FORCE MAJEURE We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for refunds for, or injury or death while You are traveling or while You are on any aircraft/ship in transit to and from Your booked travel, resulting directly or indirectly from acts of God, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, “Force Majeure Events”) which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts. If We claim such an excuse, We will promptly notify You of the occurrence and shall advise You of the extent of the disability and the expected duration of Our inability to perform Our obligations under this Agreement. In no event shall You hold Us liable for any liability caused by Force Majeure Events outlined herein.
• LIMITATION OF LIABILITY ARRIVIA SHALL NOT BE LIABLE FOR AND DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF ANY THIRD-PARTY SUPPLIERS, INCLUDING BUT NOT LIMITED TO TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. DISCLAIMERS OF LIABILITY APPLY TO DAMAGES OR INJURY CAUSED BY ANY PERFORMANCE, FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE, FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS OR ALTERATIONS, WHETHER THE DAMAGE RELATED TO BREACH OF CONTRACT, TORTIOUS ACTS, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. ARRIVIA’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF US WILL BE LIMITED TO THE FEES PAID BY MEMBER TO US FOR THE TRAVEL PURCHASE. IN NO EVENT WILL ARRIVIA, AND/OR OVC BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO OUR AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS.
• Regarding the acceptance of any request;
• That You will receive the lowest possible price for the products, services, and/or goods We advertise and/or You purchase;
• Regarding the availability of products, services, and goods advertised by Us;
• iv. Regarding the results that may be obtained from using Our products or services.
• GOVERNING LAW These Terms and Conditions, the Membership Enrollment Application, the Purchaser Acknowledgement, this website, and/or any certificates shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Member or Member’s Guest, whether using any product or service or traveling with the Member or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against Us or Our associated entities, designees, or contractors must be submitted must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Member or Member’s Guest initiates an action at law or in equity and We prevail, that Member or Member’s Guest shall pay all costs incurred by Us defending such action, including but not limited to, reasonable attorney’s fees, paralegal fees and court costs.
• CLASS ACTION WAIVER SUBSCRIBER AND ARRIVIA AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER SUBSCRIBER NOR ARRIVIA WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH SUBSCRIBER OR WG Cruise & Travel Collection ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. SUBSCRIBER AND ARRIVIA FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF SUBSCRIBER, WG Cruise & Travel Collection, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING. IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.
• TRAVEL INSURANCE PLANS Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services (“CSA”). Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia. In states where We carry Our own producer license, or equivalent, the license numbers are (AL 775746; AZ 1800013059; CT 2485378; HI 447049; ID 593498; MA 2151891; MI 0111010; MT 100129788; NY 1279084; OH 1128528; PA 868900; SC 210204; WV 100231297).
• Telephonic Communications and Agreement to be Contacted Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording. Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Us before the change goes into effect by texting STOP to quit any text message, and for HELP call 855-678-8731, or email Us at [email protected] . Your Consent to Receive Automated Calls and Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive recurring artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Arrivia, Inc. d.b.a. ATTN Traveler related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. Message and Data Rates may apply. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. Text STOP to quit to any text message and for HELP call 855-678-8731, or email Us at [email protected]. To opt-out, please see the Opt-Out Instructions below. Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, for Help call 855-678-8731, or email [email protected] and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to [email protected] revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You. Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges. Message and Data Rates may apply. Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use. Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims. Release of Claims.  In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws). General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service. OFAC and Export Control
• Are a citizen in a non-sanctioned country;
• Provide proof of residency in a non-sanctioned country AND evidence that you are funding the purchase, including all onboard charges, through a bank associated with a non-sanctioned country; and
• Are not named on any economic or trade sanction lists including but not limited to the Lists published by OFAC.
• SUSTAINABILITY COMMITMENT We are committed to environmentally sustainable practices and encourage Our customers to consider the same. We have adopted many business practices and policies to further Our commitment and help combat climate change by minimizing Our global emissions, increasing our recycling efforts, and promoting efficiency in travel and transportation. To ensure You are being environmentally conscience while traveling, please seek to use reusable water bottles, support accommodation provider initiatives to reuse sheets and towels, turn off all lights and air conditioning units when not needed and when leaving your room for long periods, and stick to designed paths when hiking to preserve natural habitats. We thank you for your cooperation in supporting Our commitment to sustainable practices.
• COVID-19 NOTICE An inherent risk of exposure to Covid-19 (“COVID”) exists in all places where people are present. COVID is extremely contagious and can lead to severe illness, disability, and/or death. According to the Centers for Disease Control and Prevention (“CDC”), individuals with underlying medical conditions and/or older adults are especially vulnerable. By visiting any destination, property, or by traveling on any vehicle, airplane or cruise ship, you voluntarily assume all risks related to exposure to COVID and agree to adhere to health and safety protocols that may be required by law, the travel provider, property manager, cruise operator, including, but not limited to, social distancing measures, face mask requirements, health screenings, proof of vaccination and COVID testing, which may change from time to time and for which you may incur additional fees. Travel providers, including but not limited to cruise lines, may in their sole discretion, modify, cancel or reschedule any travel plans or arrangements for reasons due to COVID or otherwise. The CDC publishes travel advice, warnings and recommendations related to COVID, which along with the travel providers website should be reviewed before travel. COVID-19 REQUIREMENTS FOR CRUISE TRAVEL COVID TESTING & VACCINATION REQUIREMENTS Cruise lines may require guests to test for COVID and/or show proof of vaccination, on or before embarkation. Please verify the cruise line's requirements by completing your pre-cruise registration and visiting the cruise line's website. Failure to do so at least 14 days prior to departure may result in your booking being cancelled or denied boarding with no refund. COVID RESTRICTIONS BY PORT It's important for guests to familiarize themselves with the health & safety protocols for all ports visited during their cruise. Refer to the cruise line's website for details, restrictions, or any changes to the itinerary. Failure to comply with applicable COVID vaccination/testing requirements could result in denied boarding with no refund. TRAVEL INSURANCE Depending on the cruise line and ship, guests 12 years or older that are NOT vaccinated may not be permitted to travel or may require proof of Travel Insurance upon check-in. Failure to provide proof will result in denied boarding with no refund. Please contact the cruise line directly for regulations. Also, it is imperative that you provide your direct contact information to the cruise line via your pre-cruise registration so they can advise you of any last­minute changes with regard to vaccination/testing requirements and/or changes to your sailing.
• ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures. Cruise Certificate Redemption : Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate offer is void where prohibited by law and is not valid for sponsors, distributors, employees or family members associated with the party distributing the certificates. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes. Booking Cancellations : In the event cancellation of a booked cruise becomes necessary by Redeemer, You should call customer service immediately at 1-800-572-6169 or submit the cancellation by providing a written notice to: WG Cruise & Travel Collection Attn. Cancellations, 15147 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85254 All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate. Resort Certificate Redemption : Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate offer is void where prohibited by law and is not valid for sponsors, distributors, employees or family members associated with the party distributing the certificates. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required. Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately at 1-800-572-6169 or submit the cancellation by providing a written notice to: WG Cruise & Travel Collection Attn. Cancellations, 15147 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85254 All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate. 

CONTACT US INFO

602-749-2140

[email protected]

Jamie Coulter

602-635-5164

[email protected]

Diane Smith

602-749-2170

[email protected]

General VIP Team

1-877-423-8477

[email protected]

Pine Knoll Lodge & Cabins

Westgate Travel Club Cancellation

Westgate Travel Club is a company that offers discounted travel rates to its members. However, the company has been experiencing financial difficulties in recent months, and as a result, it has had to cancel all of its reservations.

Westgate Travel Club made the announcement on its website on March 1st. In the statement, the company said that it was forced to cancel all of its reservations due to its “current financial circumstances.” It added that all affected customers would be refunded in full.

Westgate Travel Club’s decision to cancel all reservations has left many people disappointed. Some of those who had planned to travel with the company are now scrambling to find alternate arrangements. Others are wondering if they will be able to get their money back.

Westgate Travel Club has not said whether it plans to file for bankruptcy. However, if it does, customers may have a difficult time getting their money back. In the meantime, those affected by the cancellation are urged to contact the company’s customer service department for more information.

• 1 How do I cancel my Westgate travel Club?
• 2 What happens if I stop paying my Westgate timeshare?
• 3 Does Westgate have a buyback program?
• 4 Is Westgate resort timeshare?
• 5 Can I get out of my Westgate timeshare?
• 6 How does timeshare cancellation work?
• 7 Can you walk away from a timeshare?

How do I cancel my Westgate travel Club?

If you’re a member of Westgate travel Club and you’d like to cancel your membership, there are a few things you’ll need to keep in mind.

First, you’ll need to contact Westgate travel Club and request a cancellation form. Once you have the form, you’ll need to fill it out and return it to the club.

You’ll also need to provide a copy of your driver’s license or passport, as well as a copy of your membership card.

Finally, you’ll need to provide a self-addressed stamped envelope for the club to send you your final membership packet.

Once you’ve completed all of these steps, your membership will be cancelled and you’ll receive your final membership packet in the mail.

What happens if I stop paying my Westgate timeshare?

If you are currently in the process of or have stopped paying your Westgate timeshare, you may be wondering what will happen next. In this article, we will discuss the consequences of not paying your timeshare, as well as your options for resolving the situation.

If you stop making payments on your Westgate timeshare, the first thing that will happen is that you will be in default on your loan. This will likely result in the lender initiating foreclosure proceedings. During the foreclosure process, the lender will attempt to sell your timeshare in order to recoup the money that you owe.

If the foreclosure process is successful, you will lose your timeshare and may also have to pay additional fees and penalties. In addition, your credit score will likely be negatively impacted, making it more difficult to obtain future loans or credit cards.

If you are having difficulty making your payments, it is important to contact your lender as soon as possible. There may be options available to you, such as a modified payment plan or a loan modification. However, these options are typically only available if you are still current on your payments.

If you are unable to keep up with your payments, it is important to act quickly and seek legal assistance. A qualified attorney can help you explore your options and may be able to negotiate a settlement with the lender.

If you are in default on your Westgate timeshare, it is important to take action to resolve the situation. Contact your lender and/or an attorney for help.

Does Westgate have a buyback program?

Westgate does have a buyback program, which allows investors to sell their shares back to the company. This program can be beneficial for investors who want to sell their shares, but it can also be beneficial for the company if it wants to reduce its share count.

Is Westgate resort timeshare?

Is Westgate Resort timeshare a good investment?

Westgate Resort timeshare is a good investment if you are looking for a place to stay for a certain number of nights each year. You will have to pay a membership fee and annual dues, but you will have access to a number of resorts around the country. If you are looking for a place to stay for a certain number of weeks or months each year, then Westgate Resort timeshare may not be the best option for you.

Can I get out of my Westgate timeshare?

If you’re one of the thousands of people who own a timeshare through Westgate, you may be wondering if there’s a way to get out of it. After all, timeshares come with a lot of obligations and costs, and it can be hard to get out of them once you’re locked in.

Fortunately, there is a way to get out of your Westgate timeshare. You’ll need to speak with a lawyer who specializes in timeshare law, but they may be able to help you get out of your contract without having to pay the huge fees that Westgate typically charges.

Keep in mind, though, that getting out of a timeshare contract can be a long and difficult process, so you’ll need to be prepared for a fight. If you’re not sure whether or not you want to go through with it, speak with a lawyer to get more information.

How does timeshare cancellation work?

Timeshare cancellation can be a complicated process, but it is possible to do. 

There are a few things to consider when cancelling a timeshare. First, it is important to understand the cancellation process and what is required. Secondly, it is important to know what your rights are as a timeshare owner. 

The cancellation process will vary depending on the company that you purchased your timeshare from. Typically, you will need to provide written notice of your intention to cancel. You will also likely be required to return your membership card and any other materials that were provided to you at the time of purchase. 

It is also important to understand your rights as a timeshare owner. Under the Vacation Ownership and Timeshare Act, all timeshare owners are protected by a number of consumer rights. These rights include the right to cancel a timeshare contract, the right to receive a full refund of all monies paid, and the right to receive compensation for damages. 

If you are considering cancelling your timeshare, it is important to consult with an attorney who specializes in timeshare law. An attorney can help you understand your rights and can guide you through the cancellation process.

Can you walk away from a timeshare?

Timeshares can be great investments, but what happens when you want to walk away? Can you really just give up your timeshare?

There are a few things to consider before making a decision about walking away from your timeshare. First, you should think about the financial implications. Timeshares are typically not sold as investments, but as vacation properties. This means that if you try to sell your timeshare, you may not get back the entire investment you put in.

Another thing to consider is the commitment you made when you purchased the timeshare. Most timeshares have a binding contract that requires you to pay a certain amount of fees, whether you use the timeshare or not. If you try to back out of the contract, you may be subject to penalties or other fees.

Before making any decisions, it is important to consult an attorney who can help you understand the implications of walking away from your timeshare.

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See What's New at Westgate Resorts

Check out our 2024 Calendar to secure your next Westgate vacation. Plan ahead and make the most out of your stay!

2024 Calendar [PDF] 2024 Calendar Weeks [PDF]

2025 Calendar [PDF] 2025 Calendar Weeks [PDF]

Call 800-610-0307 or 407-355-1215

Westgate Vacation Villas Resort

Complete renovation of 298 timeshare villas

Fully remodeled private bathrooms featuring glass-enclosed showers, backlit mirrors, and an updated layout with new toilets, tubs, fixtures, vanities and countertops making it a spa-like retreat

Updated kitchens with new cabinets, countertops and stainless-steel appliances to enhance the cooking and gathering experience

Westgate Town Center Resort

Complete renovation of 457 timeshare villas in Buildings 5000 and 5900

In 2022 expect construction of our brand-new Mexican-themed restaurant for an authentic culinary experience

Westgate Towers Resort

Renovation of 63 timeshare villas in South Tower

Complete renovation of 48 timeshare villas in Towers North

Keyless entry doors with best-in-class RFID technology for quick entrance and improved security

Westgate Flamingo Bay Resort

Complete renovation of all 204 timeshare villas, which was awarded the ARDA Refurbishment: Unit Award for outstanding improvements made to enhance the vacation experience in 2021

Stunning new artwork, décor and draperies throughout the living space to create a memorable experience from the moment you step inside

Fully remodeled bathrooms featuring glass-enclosed showers, new floor tiles, backlit mirrors and updated toilets and tubs making it a spa-like retreat

Courtyard refresh for a visually pleasing experience as you travel throughout the resort

Westgate Lakes Resort & Spa

Complete timeshare villa renovations in Buildings 500, 1000, 1200 and 1300

Complete construction and opening of our $12 million state-of-the-art Treasure Cove

Water Park, including an Aqua Play Splash Pad, Lazy River, Wave Pool, Dual Slide Complex, Tiki Bar and Deck. Other features to enjoy including:

Lounge seating and cabanas for the ultimate relaxed vacation experience

Sound system installed throughout the waterpark

Finished Lobby Renovation

Westgate Las Vegas Resort & Casino

Updated more than 4,200 square feet of digital screens in the SuperBook®, the world’s largest race and sports book, with the latest technology in high-definition digital

New pickleball courts to add to your list of Las Vegas fun

Westgate Blue Tree Resort

Complete renovation of 111 timeshare villas

Fully remodeled bathrooms featuring glass-enclosed showers, backlit mirrors and an updated layout with new toilets and tubs (specifically deluxe villas) making it a spa-like retreat

New washer and dryer in each villa providing all the convenience and comforts of home

A full resurfacing of the resort pool and hot tub for added relaxation

Tower B & Registration Lobby renovations to make the Blue Tree welcome experience luxurious and inviting

Westgate Branson Lakes Resort

Complete renovation of all our timeshare villas

Fully remodeled bathrooms with new tile, modern cabinets and vanities with new countertops for a soothing and calming wellness experience

Fully repaired parking lots

Westgate Branson Woods Resort

Installed a new hot tub in the pool area for a more enjoyable and relaxing poolside experience

Began the process of replacing kitchen appliances with stainless steel in the Building 3000 villas for an enhanced cooking experience

Westgate Historic Williamsburg Resort

New lobby and hallway flooring in the public areas on the first floor for a refreshed, inviting space at the moment of your arrival, as well as new carpet flooring on the basement level and the James River Rooms

Westgate Myrtle Beach Oceanfront Resort

Complete renovation of 165 timeshare villas in Building 2000

Complete renovation of common areas with new hallway carpet and wall paint for a more relaxing atmosphere

Construction of a new arcade experience the whole family will enjoy

Westgate Painted Mountain Resort

Renovation of 20 timeshare villas with modern updates to enhance the overall style and ownership experience

Westgate Palace Resort

Complete renovation of 204 timeshare villas in Tower B

Fully remodeled bathrooms featuring new floor and wall tiles, toilets, fixtures, vanities and countertops making it a spa-like retreat

Updated kitchens with new cabinets, countertops, backlit mirrors and stainless-steel appliances to enhance the cooking and gathering experience

Westgate Park City Resort & Spa

A complete 360, luxurious dining experience under the stars in our new Alpenglobes at Edge Steakhouse

Reintroduction of valet and luggage service for an exceptional and memorable customer service experience from the moment you arrive

A new digital newspaper and magazine, PressReader, so you can stay up to date with what’s happening around the resort at all times

Westgate River Ranch Resort & Rodeo

Upgraded Marina Retail with new flooring, lighting, paint, and baseboards for a better shopping experience

Exciting new additions to our resort amenities

Westgate Smoky Mountain Resort & Water Park

Reimagined Grand Entry monument with a new entrance sign, landscaping and landscape lights for an exciting and scenic welcome

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