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Hays Travel - Morpeth   Reviews

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4 Market Place, NE61 1HG Morpeth, GB

Reviews 4.9

Most relevant

Polite and friendly staff

I came in with my partner to look for holidays on saturday, not really having a clear idea of the destination I wanted to go to at the end of the year. Rebecca helped us look at multiple destinations and really spent the time to look through all options for us. She was very patient and very knowledgable. So much so that I came back the following monday to book a holiday with her once we had decided on the hotel we wanted to stay in. She has been super helpful!

Date of experience : 17 June 2024

Reply from Hays Travel - Morpeth

Thank you for taking the time to leave a review. I am so pleased to hear that Rebecca was able to help you find the perfect holiday. I will be sure to pass on your kind words to her. We look forward to seeing you again soon.

Excellent patience and understanding to…

Excellent patience and understanding to select our cruise from Tom at Hays Travel Morpeth thank you from Bob and Shirley Nichol

Date of experience : 24 June 2024

Hi Robert & Shirley. Thank you so much for the lovely review you have left me :) I hope you have the best time on your cruise, It does look amazing! - Tom

Excellent service

Excellent service . Always polite and helpful . You get a personal service and follow through. Third holiday booked with Morpeth branch. They are great 👍

Date of experience : 15 June 2024

Hi Georgina, Thank you for your lovely feedback :) We hope yous have a fantastic time in Lisbon - Joanne x

Excellent Customer Service!

This was our first experience booking a holiday abroad and it could not have gone smoother. Joanne made us feel completely at ease and explained everything thoroughly to us, she was also very friendly and helpful

Date of experience : 09 June 2024

Thank you so much for the amazing review. It was my absolute pleasure to book your first holiday abroad I am sure it wont be the last. Have the best time in salou. Thanks Joanne

As usual experienced people who put …

As usual experienced people who put your interests first

Date of experience : 25 June 2024

Hi John, Always happy to help :) Have a fabulous time relaxing while you are in Mexico . Joanne

Excellent service from Joanne

Excellent service from Joanne. She was extremely helpful and is an asset to your company.

Date of experience : 20 June 2024

Thank you for this lovely review, I hope you have a lovely time In Croatia, Joanne

Five star service

Go into Hays Morpeth regularly to collect travel money. I met Tom on one of these occasions and he was so helpful and giving great advise. Because of his great attitude towards customer service I have returned to book our winter holiday with him. 5* to Tom.

Date of experience : 30 May 2024

Thank you so much , This feedback is fantastic and really appreciated. I hope you have the best time in Cape Verde. Thanks Tom

Great service as always from Hays

Great service as always from Hays. They price matched the on-line price direct from the holiday company with the added advantage of being able to speak to them in person and get any queries answered.

Date of experience : 02 June 2024

Thank you for your feedback. I hope you have an amazing time on your cruise. Tom

The staff that we dealt with

The staff that we dealt with, Tom is very helpful and has discussed with me different options clearly.

Date of experience : 16 June 2024

Thank you for this lovely review, I really value your feedback! I hope you have a lovely time in Barcelona for your daughters birthday. Tom

Joanne listened to what we would like…

Joanne listened to what we would like on and from our holiday, showed us and explained different locations with alternative dates and gave us time to think and discuss our choices.

Date of experience : 04 June 2024

Thanks so much for your lovely review. I know you are going to have an amazing holiday.

Helpful, pleasant and knowledgeable staff. Thanks

Date of experience : 21 June 2024

Hi Anne, Thank you for the lovely feedback. I hope you have a amazing time in Verona! We look forward to hearing all about it :) - Robyn W

Robyn 🌟🌟🌟🌟🌟

I cannot sing the praises of Robyn at your Morpeth store any higher. We have always wanted to visit Thailand. We saw a deal advertised and Robyn went above and beyond and compiled the trip of a lifetime ensuring that we get to experience as much as Thailand as possible by incorporating several trips to different islands. It is honestly all we wanted and so much more. It was seamless and stress free, Robyn took care of it all from the flights and accommodation to the transfers too. We absolutely cannot wait and we just know it’s going to be special because Robyn even said herself it is a trip she’s been looking to do. World class customer service, thank you so much Robyn! You’re a superstar and a credit to Hayes Travel. Thank you for making our dreams come true.

Date of experience : 21 May 2024

Hi Markus, Thank you so much for your lovely review! I hope you have the most amazing time in Thailand & I may see you there! :) Thanks, Robyn H :)

Lovely warm greeting from Joanne who couldn’t have been more helpful. She listened to our requirements & matched us with the perfect holiday. Very friendly, efficient & professional service. We would highly recommend Hays Travel Morpeth & will definitely use again.

Date of experience : 11 May 2024

Thank you for your lovely review. It was a pleasure arranging your holiday for you and hope you have a lovely time on your city break Joanne

Fantastic service at Morpeth branch

Joanne at the Morpeth branch could not have been more helpful. She took a lot of time over two visits to first give us information and options , and then get us the best deal on the holiday we wanted. She was very friendly, knowledgeable and professional and her customer service and follow up was fab. Robyn was also great as she had been to our chosen destination and had lots of good advice. Definitely recommend!

Date of experience : 04 May 2024

Thank you so much for the lovely review, I am so glad we managed to get this all sorted for you, I hope you have a lovely review, Joanne

Very friendly

Very friendly, knowledgeable and helpful staff. Robyn booked our holiday with our specifications without any trouble whatsoever. She took the stress and worry out of our hands. We’ve used them before and will definitely use them again

Date of experience : 15 May 2024

Thank you for the review, It was pleasure booking this cruise for you, I hope you have a lovely time with your friends. Robyn

Robyn was extremely helpful and got…

Robyn was extremely helpful and got everything done in a businesslike but cheerful and friendly way very speedily.

Date of experience : 05 June 2024

Thank you for the kind review, I'm so glad we managed to find you something. Hope you have a lovely time! Robyn

Robyn yet again didn’t disappoint us

Robyn yet again didn’t disappoint us. We have booked several holidays using Robyn and shes never let us down. Nothing is too much trouble and she always gives us options. The payment link is great as well. Shes a credit to Morpeth.😊

Date of experience : 12 May 2024

Thank you So much Joanne, It is always a pleasure :) Have a great time in Ibiza .

10/10 as always

Back in agsin to book or November break and as usual Robyn was perfect always got a smile always really helpful and professional. All the staff in Morpeth are feel like I know them all they always make your booking experience hassle free .

Date of experience : 08 May 2024

Thank you for the lovely review. It was a pleasure to help with your holiday as always, another one to look forward too :) Robyn x

After booking a short break in Benidorm…

After booking a short break in Benidorm Robyn W tried to book a main holiday later in the year - Coral Bay Cottage Cyprus. Despite her endeavours trying several operators wasn’t able to as Hays doesn’t do business with Villa Plus! For other breaks she was extremely helpful although I didn’t want to book at the time, worth another visit.

Date of experience : 09 January 2024

Thanks for your review, lovely to see you in store again. I hope you have a great time in Benidorm :) Robyn xx

I think the staff are very friendly but…

I think the staff are very friendly but I think the prices are quite expensive and has gone up alot from the last time I booked in January.

Date of experience : 17 May 2024

Hi Thanks so much for taking the time to leave this review. I hope you have a great time in Atlanta . Thanks Rebecca

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Hays Travel - Morpeth   Reviews

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Write a review

4 Market Place, NE61 1HG Morpeth, GB

Reviews 4.9

Most relevant

First class service why go anywhere else

I book at least 4 holidays a year and always with Hayes. If you have excellent experience why go anywhere else. I enjoy my visits there the staff know their business and are very helpful and friendly and a special thank you Gill who normally handles my bookings.

Date of experience : April 27, 2024

Reply from Hays Travel - Morpeth

Thank you so much for the lovely feedback and being so Loyal to Hays travel and the Morpeth store. It is always our pleasure to Book your holidays . Thanks Gill

Fantastic consultant (Rebeca at…

Fantastic consultant (Rebeca at Morpeth)very friendly helpful and knowledgeable - giving us everything we need look forward and enjoy our next cruise.

Date of experience : May 31, 2024

Thank you so much for taking the tie to leave this amazing feedback. we hope you have the best time in the stunning Norwegian Fjords . Thanks Joanne and Rebecca

Very helpful staff easy to book holiday

Date of experience : June 18, 2024

Thank you so much for your lovely feedback. You'll have an amazing time on your cruise & time in Singapore. Countdown is on! Rebecca

Tom was patient and explained…

Tom was patient and explained everything in detail even waited as I couldn't contact my daughter up check something. Very happy with booking.

Date of experience : May 19, 2024

Thank you for taking the time to leave this amazing review. It was my pleasure booking your trip to Croatia . Thanks Tom

Stress free booking for less than online.

Thanks to Rebecca we were able to get a better package deal at same hotel for less than what we found online. Took all the stress out of planning and booking our holiday.

Date of experience : May 07, 2024

Thank you for the lovely review, I was so pleased we managed to get you a good deal. I just know you are going to have an amazing time. Rebecca

I wanted a city break to Krakow

I wanted a city break to Krakow. The first lady I dealt with was very helpful and pulled together a package, flying from Newcastle, including trips to places I wanted to visit and a lovely hotel. When I went back to make the booking, having made domestic arrangements, the process was smooth and the lady who dealt with it was very knowledgeable and helpful. An overall good experience

Date of experience : March 14, 2024

Thank you so much for your lovely feedback. I hope you have a great time exploring Krakow. Robyn H

The Hays agent

The Hays agent, Vicky, was extremely helpful from the initial telephone enquiry to making the face to face booking in store. She made sure that I was given all relevant information that related to the hotel and area in which I am to visit.

Date of experience : April 17, 2024

Thank you so much for the lovely feedback I hope you have the best time in Lake Garda . Thanks Vicky

Great service!

Great service! We had some relatively complex flight arrangements to make which had proved tricky to do on booking websites at home. Hays were really helpful and got us the flights we needed with no fuss. Thanks ✈️

Date of experience : April 21, 2024

Thank you so much for the lovely feedback. I hope you have the best time in Boston. Thanks Rebecca

Excellent service by Joanne

Excellent service by Joanne. Extremely thorough. We booked a City Break then few days later went back and booked a 10 day holiday. Certainly recommend Hays Travel which have used in the past.

Date of experience : February 24, 2024

Thank you for your kind review, it was a pleasure booking you holiday once again and hope that you have a lovely time in Gran Canaria Joanne

Great customer service, as ever

Really pleased to have booked two more holidays with the help of Hays Travel. Tom was extremely helpful and patient, spending a lot of time on the phone to the tour operator while we considered various holiday options. All holiday info emailed through to us very quickly and we received a follow up call from Tom as promised. Great customer service, as ever, thank you.

Date of experience : February 11, 2024

Thank you for the lovely review. So pleased we got it sorted for you, I know you will have an amazing time on both trips. I cant wait to hear about it. Tom

I would say my experience was top draw. The experience was like visiting Narnia for the first time. So majestical walking past the brochure rack , the greeting from the smiling staff team had my debit cards out in minutes , waving it around screaming show me the money and the holidays like i was Jerry Maguire. I couldn't imagine just visiting hays travel morpeth and not walking away skint with excitement that they've took my money but in return i get a 5 star service and a holiday that i will never forget.

Date of experience : March 21, 2024

I am so pleased you were as excited about your holiday as we were haha. I hope your girlfriend enjoys her 30th Surprise. Vicky :)

Helpful,knowledgable

Natalie at the Morpeth branch was helpful and knowledgeable. Guided us well to a holiday very suitable for us. Did not feel buried or pressurised.

Date of experience : May 08, 2024

Thank you David, Have a brilliant time in Tsilivi.

Great experience staff are amazing

The staff are absolutely amazing they went above and beyond helping us find the holiday we wanted at a fantastic price!!! Honestly never experienced a more fabulous bunch we even had 2 cups of tea you don’t get that anywhere else! I won’t go anywhere else from now on !!!

Thank you so much for these lovely comments. It was a absolute pleasure booking both your cruises I know how excited you are about your New york one . Thanks Joanne and Vicky

Amsterdam city break

We’d initially got loads of info from Robyn on our city break but when ready to book she wasn’t around so booked with Gill who was very helpful and tried all ways to add breakfast to our hotel booking - this wasn’t eventually an option so we booked room only - she recommended we stick with the original choice hotel as it was so central in Amsterdam - so that’s what we did . She was very informative re procedures (travel insurance etc) so we have all the lowdown on our trip

Date of experience : May 14, 2024

Thank you for the lovely review. We know you will have an amazing time in Amsterdam and can not wait to hear all about it. Robyn & Gill x

Helpful and efficient

Rebecca was incredibly helpful from the moment we entered the office. Me and my partner had been discussing various locations, time and prices etc, whilst looking online at various deals, never quite knowing which was the best for us. With this in mind, we popped in our lunchbreak to see what the travel agents could suggest. Rebecca took all of our details and preferences and we found our first holiday together within 15 minutes. Couldn't have asked for a friendlier service.

Date of experience : February 06, 2024

Thank you so much for your lovely feedback. :) So pleased I managed to get you all booked up for your first holiday together in Tunisia. Rebecca

Excellent Customer service from Hays Travel

Contacted Hays to purchase NewYork city passes. I was helped by Tom Felton at the Morpeth branch who was quick to address my request. I was emailed and contacted immediately, he talked me through various passes with pros and cons of each, he also had recommendations we hadn't previously considered. Once id chose the deal i wanted, it was simple and trouble free. Tom sent the email and addressed any issues i had expediently. All in all an excellent, experience with a knowledgeable member of staff at a local branch. I will definitely recommend and use again.

Date of experience : January 10, 2024

Thank you for the lovely review, I hope you have a lovely time in New York and hope the passes make it extra memorable, you will have to tell me all about it as I'm jetting off for New York at the end of November. Tom :)

Joanne in Morpeth shop spot on

Joanne in Morpeth shop spot on, found a great holiday at short notice, super helpful and a pleasure to talk with

Date of experience : May 09, 2024

Thank you for the kind review, I am glad we managed to find you this trip away to Santa Ponsa. Have a lovely time, Joanne

Joanne really helped in choosing our…

Joanne really helped in choosing our cruise, also Robyn gave us lots of information which helped us decide. Joanne gave us information and made sure we had everything we needed to help us make our choices. We'll will come back again for more holiday bookings.

Date of experience : March 05, 2024

Hi Ann, Thank you for the lovely comments. I know you will have an absolutely epic time with Virgin ! I am so jealous. I will see you when you come back to book the Greek island glow Cruise ;) Joanne

Very efficient service

Very efficient service, Victoria in Morpeth branch asked us what we were looking for in a holiday and found exactly what we had asked for. She booked it , gave us the paperwork, explained the timescales for tickets etc and answered our questions, Great service.

Date of experience : April 03, 2024

Thank you so much I know this was your first time booking with hays and hopefully not your last. I hope you have a lovely time in Kos. Thanks Vicky

Menorca holiday booking

Walked into Hays and got served immediately. Staff member was totally switched on, very pleasant and helpful. She asked where we wanted to visit and we said ideally the Durrells B&B in Corfu which caused her some amusement. She gave us options for Menorca which is a place we had wanted to visit and described the area and the hotels she had picked out. Good price for a weeks visit and sorted travel insurance as well. The whole process was all so simple and stress free for us. Thanks to RW at Hays Morpeth.

Date of experience : March 02, 2024

Thank you so much for this amazing review. I am so pleased we managed to get you a fantastic holiday to Menorca and I am sure you will love it. Thanks Robyn W

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Hays Travel - Morpeth   Reviews

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Visit this website

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Write a review

4 Market Place, NE61 1HG Morpeth, GB

Reviews 4.9

Most relevant

Polite and friendly staff

I came in with my partner to look for holidays on saturday, not really having a clear idea of the destination I wanted to go to at the end of the year. Rebecca helped us look at multiple destinations and really spent the time to look through all options for us. She was very patient and very knowledgable. So much so that I came back the following monday to book a holiday with her once we had decided on the hotel we wanted to stay in. She has been super helpful!

Date of experience : 17 June 2024

Reply from Hays Travel - Morpeth

Thank you for taking the time to leave a review. I am so pleased to hear that Rebecca was able to help you find the perfect holiday. I will be sure to pass on your kind words to her. We look forward to seeing you again soon.

Excellent patience and understanding to…

Excellent patience and understanding to select our cruise from Tom at Hays Travel Morpeth thank you from Bob and Shirley Nichol

Date of experience : 24 June 2024

Hi Robert & Shirley. Thank you so much for the lovely review you have left me :) I hope you have the best time on your cruise, It does look amazing! - Tom

Excellent service

Excellent service . Always polite and helpful . You get a personal service and follow through. Third holiday booked with Morpeth branch. They are great 👍

Date of experience : 15 June 2024

Hi Georgina, Thank you for your lovely feedback :) We hope yous have a fantastic time in Lisbon - Joanne x

Excellent Customer Service!

This was our first experience booking a holiday abroad and it could not have gone smoother. Joanne made us feel completely at ease and explained everything thoroughly to us, she was also very friendly and helpful

Date of experience : 09 June 2024

Thank you so much for the amazing review. It was my absolute pleasure to book your first holiday abroad I am sure it wont be the last. Have the best time in salou. Thanks Joanne

As usual experienced people who put …

As usual experienced people who put your interests first

Date of experience : 25 June 2024

Hi John, Always happy to help :) Have a fabulous time relaxing while you are in Mexico . Joanne

Excellent service from Joanne

Excellent service from Joanne. She was extremely helpful and is an asset to your company.

Date of experience : 20 June 2024

Thank you for this lovely review, I hope you have a lovely time In Croatia, Joanne

Five star service

Go into Hays Morpeth regularly to collect travel money. I met Tom on one of these occasions and he was so helpful and giving great advise. Because of his great attitude towards customer service I have returned to book our winter holiday with him. 5* to Tom.

Date of experience : 30 May 2024

Thank you so much , This feedback is fantastic and really appreciated. I hope you have the best time in Cape Verde. Thanks Tom

Great service as always from Hays

Great service as always from Hays. They price matched the on-line price direct from the holiday company with the added advantage of being able to speak to them in person and get any queries answered.

Date of experience : 02 June 2024

Thank you for your feedback. I hope you have an amazing time on your cruise. Tom

The staff that we dealt with

The staff that we dealt with, Tom is very helpful and has discussed with me different options clearly.

Date of experience : 16 June 2024

Thank you for this lovely review, I really value your feedback! I hope you have a lovely time in Barcelona for your daughters birthday. Tom

Joanne listened to what we would like…

Joanne listened to what we would like on and from our holiday, showed us and explained different locations with alternative dates and gave us time to think and discuss our choices.

Date of experience : 04 June 2024

Thanks so much for your lovely review. I know you are going to have an amazing holiday.

Helpful, pleasant and knowledgeable staff. Thanks

Date of experience : 21 June 2024

Hi Anne, Thank you for the lovely feedback. I hope you have a amazing time in Verona! We look forward to hearing all about it :) - Robyn W

Robyn 🌟🌟🌟🌟🌟

I cannot sing the praises of Robyn at your Morpeth store any higher. We have always wanted to visit Thailand. We saw a deal advertised and Robyn went above and beyond and compiled the trip of a lifetime ensuring that we get to experience as much as Thailand as possible by incorporating several trips to different islands. It is honestly all we wanted and so much more. It was seamless and stress free, Robyn took care of it all from the flights and accommodation to the transfers too. We absolutely cannot wait and we just know it’s going to be special because Robyn even said herself it is a trip she’s been looking to do. World class customer service, thank you so much Robyn! You’re a superstar and a credit to Hayes Travel. Thank you for making our dreams come true.

Date of experience : 21 May 2024

Hi Markus, Thank you so much for your lovely review! I hope you have the most amazing time in Thailand & I may see you there! :) Thanks, Robyn H :)

Lovely warm greeting from Joanne who couldn’t have been more helpful. She listened to our requirements & matched us with the perfect holiday. Very friendly, efficient & professional service. We would highly recommend Hays Travel Morpeth & will definitely use again.

Date of experience : 11 May 2024

Thank you for your lovely review. It was a pleasure arranging your holiday for you and hope you have a lovely time on your city break Joanne

Fantastic service at Morpeth branch

Joanne at the Morpeth branch could not have been more helpful. She took a lot of time over two visits to first give us information and options , and then get us the best deal on the holiday we wanted. She was very friendly, knowledgeable and professional and her customer service and follow up was fab. Robyn was also great as she had been to our chosen destination and had lots of good advice. Definitely recommend!

Date of experience : 04 May 2024

Thank you so much for the lovely review, I am so glad we managed to get this all sorted for you, I hope you have a lovely review, Joanne

Very friendly

Very friendly, knowledgeable and helpful staff. Robyn booked our holiday with our specifications without any trouble whatsoever. She took the stress and worry out of our hands. We’ve used them before and will definitely use them again

Date of experience : 15 May 2024

Thank you for the review, It was pleasure booking this cruise for you, I hope you have a lovely time with your friends. Robyn

Robyn was extremely helpful and got…

Robyn was extremely helpful and got everything done in a businesslike but cheerful and friendly way very speedily.

Date of experience : 05 June 2024

Thank you for the kind review, I'm so glad we managed to find you something. Hope you have a lovely time! Robyn

Robyn yet again didn’t disappoint us

Robyn yet again didn’t disappoint us. We have booked several holidays using Robyn and shes never let us down. Nothing is too much trouble and she always gives us options. The payment link is great as well. Shes a credit to Morpeth.😊

Date of experience : 12 May 2024

Thank you So much Joanne, It is always a pleasure :) Have a great time in Ibiza .

10/10 as always

Back in agsin to book or November break and as usual Robyn was perfect always got a smile always really helpful and professional. All the staff in Morpeth are feel like I know them all they always make your booking experience hassle free .

Date of experience : 08 May 2024

Thank you for the lovely review. It was a pleasure to help with your holiday as always, another one to look forward too :) Robyn x

After booking a short break in Benidorm…

After booking a short break in Benidorm Robyn W tried to book a main holiday later in the year - Coral Bay Cottage Cyprus. Despite her endeavours trying several operators wasn’t able to as Hays doesn’t do business with Villa Plus! For other breaks she was extremely helpful although I didn’t want to book at the time, worth another visit.

Date of experience : 09 January 2024

Thanks for your review, lovely to see you in store again. I hope you have a great time in Benidorm :) Robyn xx

I think the staff are very friendly but…

I think the staff are very friendly but I think the prices are quite expensive and has gone up alot from the last time I booked in January.

Date of experience : 17 May 2024

Hi Thanks so much for taking the time to leave this review. I hope you have a great time in Atlanta . Thanks Rebecca

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Hays Travel Opening Times

The regular opening times of most Hays Travel establishments are from Monday to Friday 9AM-5:30PM, on Saturday 9AM-5PM, most are closed on Sunday. Find the actual opening hours of Hays Travel in our branch locator. Hays Travel has over 110 establishments in the UK, Southampton is the city with the most establishments, followed by Bournemouth and Bolton. In total you will find this Travel agent in over 90 cities. Select one of the locations for information about opening times today. We show hours for Sundays and late night shopping, Address, phone number and website information can also be found.